The following table provides summary statistics for contract job vacancies advertised in Hertfordshire with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 25 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
East of England / Hertfordshire
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 45 46 40
Rank change year-on-year +1 -6  
Contract jobs citing Service Management 15 11 35
As % of all contract IT jobs advertised in Hertfordshire 2.40% 1.71% 3.91%
As % of the Processes & Methodologies category 2.96% 2.17% 4.96%
Number of daily rates quoted 4 4 14
Median daily rate £408 £350 £400
Median daily rate % change year-on-year +16.42% -12.50%  
90% offered a daily rate of more than £199 £212 £303
10% offered a daily rate of more than £440 £543 £519
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 0 0 5
Median hourly rate - - £11.00
UK excluding London median hourly rate £17.50 £14.75 £13.35
% change year-on-year +18.64% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hertfordshire with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Hertfordshire
Contract job vacancies with a requirement for process and methodology skills 506 507 705
As % of all contract IT job vacancies advertised in Hertfordshire 80.96% 78.60% 78.77%
Number of daily rates quoted 250 268 363
Median daily rate £425 £425 £375
Median daily rate % change year-on-year - +13.33%  
90% offered a daily rate of more than £263 £288 £290
10% offered a daily rate of more than £550 £500 £523
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 35 17 59
Median hourly rate £17.77 £25.00 £32.50
Median hourly rate % change year-on-year -28.92% -23.07%  
90% offered a hourly rate of more than £11.83 £15.00 £10.50
10% offered a hourly rate of more than £45.00 £52.50 £47.50
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Management
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Hertfordshire

Service Management
Contractor Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Hertfordshire.

Contractor daily rate trend for Service Management in Hertfordshire

Service Management
Contractor Daily Rate Histogram in Hertfordshire

The daily rate distribution of IT jobs citing Service Management in Hertfordshire over the 3 months to 25 June 2017.

Contractor daily rate histogram for Service Management in Hertfordshire

Service Management
Contractor Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Hertfordshire.

Contractor hourly rate trend for Service Management in Hertfordshire

Service Management
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Hertfordshire region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage - 4 - -
Watford - 3 £450 -
Welwyn Garden City +6 2 £415 - 1
Hoddesdon 0 1 - -
Hatfield -6 1 £400 - 3
Letchworth - 1 - -
Service Management
East of England

For the 6 months to 25 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Hertfordshire region with a requirement for Service Management.

1 14 (48.28%) ITIL
2 9 (31.03%) ITSM
2 9 (31.03%) Office 365
3 8 (27.59%) Microsoft
4 7 (24.14%) Project Management
5 6 (20.69%) Windows
6 5 (17.24%) Retail
7 4 (13.79%) Problem Management
7 4 (13.79%) Windows 7
7 4 (13.79%) Pharmaceutical
7 4 (13.79%) NHS
7 4 (13.79%) Service Delivery
7 4 (13.79%) SQL
7 4 (13.79%) PRINCE2
8 3 (10.34%) PRINCE2 Certification
8 3 (10.34%) Microsoft Office
8 3 (10.34%) Remedy
8 3 (10.34%) Analytical Skills
8 3 (10.34%) People Management
8 3 (10.34%) Windows 8
8 3 (10.34%) Security Cleared
9 2 (6.90%) Remedy ITSM
9 2 (6.90%) Mathematics
9 2 (6.90%) Knowledge Management
9 2 (6.90%) Strategic Planning
9 2 (6.90%) Data Analysis
9 2 (6.90%) Time Management
9 2 (6.90%) SC Cleared
9 2 (6.90%) Unified Communications
9 2 (6.90%) SDLC

Service Management
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.90%) IIS
1 2 (6.90%) MS Exchange
Applications
1 3 (10.34%) Microsoft Office
Business Applications
1 2 (6.90%) Remedy ITSM
2 1 (3.45%) Oracle Procure-to-Pay
Cloud Services
1 9 (31.03%) Office 365
Communications & Networking
1 2 (6.90%) LAN
1 2 (6.90%) Unified Communications
1 2 (6.90%) VoIP
1 2 (6.90%) WAN
1 2 (6.90%) WLAN
Database & Business Intelligence
1 1 (3.45%) SQL Server
Development Applications
1 1 (3.45%) Wise Package Studio
General
1 5 (17.24%) Retail
2 4 (13.79%) Pharmaceutical
3 1 (3.45%) Advertising
3 1 (3.45%) Finance
3 1 (3.45%) Games
3 1 (3.45%) Marketing
3 1 (3.45%) Publishing
Job Titles
1 9 (31.03%) Analyst
2 7 (24.14%) Support Analyst
3 5 (17.24%) Programme Manager
3 5 (17.24%) Project Manager
4 4 (13.79%) Applications Support
4 4 (13.79%) Applications Support Analyst
4 4 (13.79%) Desktop Support
4 4 (13.79%) Service Desk Manager
4 4 (13.79%) Service Transition Manager
4 4 (13.79%) Transition Manager
4 4 (13.79%) Transition Project Manager
5 3 (10.34%) Desktop Team Leader
5 3 (10.34%) IT Analyst
5 3 (10.34%) Service Manager
5 3 (10.34%) Team Leader
6 2 (6.90%) 1st Line Support
6 2 (6.90%) 1st Line Support Analyst
6 2 (6.90%) Business Analyst
6 2 (6.90%) Consultant
6 2 (6.90%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 1 (3.45%) .NET
1 1 (3.45%) SAP PI
Miscellaneous
1 4 (13.79%) NHS
2 3 (10.34%) Analytical Skills
3 1 (3.45%) Animation
3 1 (3.45%) Fat Client
3 1 (3.45%) Thin Client
Operating Systems
1 6 (20.69%) Windows
2 4 (13.79%) Windows 7
3 3 (10.34%) Windows 8
4 1 (3.45%) Windows XP
Processes & Methodologies
1 14 (48.28%) ITIL
2 9 (31.03%) ITSM
3 7 (24.14%) Project Management
4 4 (13.79%) PRINCE2
4 4 (13.79%) Problem Management
4 4 (13.79%) Service Delivery
5 3 (10.34%) People Management
6 2 (6.90%) Data Analysis
6 2 (6.90%) Knowledge Management
6 2 (6.90%) Mathematics
6 2 (6.90%) SDLC
6 2 (6.90%) Strategic Planning
6 2 (6.90%) Time Management
7 1 (3.45%) Agile Software Development
7 1 (3.45%) Application Packaging
7 1 (3.45%) Asset Management
7 1 (3.45%) Customer Engagement
7 1 (3.45%) Patch Management
7 1 (3.45%) Presales
7 1 (3.45%) Product Management
Programming Languages
1 4 (13.79%) SQL
2 1 (3.45%) Java
2 1 (3.45%) REXX
2 1 (3.45%) Tcl
2 1 (3.45%) VB
2 1 (3.45%) VBScript
Qualifications
1 3 (10.34%) PRINCE2 Certification
1 3 (10.34%) Security Cleared
2 2 (6.90%) SC Cleared
3 1 (3.45%) Degree
3 1 (3.45%) ITIL Certification
3 1 (3.45%) MCP
3 1 (3.45%) MCSE
3 1 (3.45%) Microsoft Certification
3 1 (3.45%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 2 (6.90%) SLA
2 1 (3.45%) ISO 9001
2 1 (3.45%) PMO
System Software
1 2 (6.90%) Active Directory
Systems Management
1 1 (3.45%) OpenView Configuration Management
Vendors
1 8 (27.59%) Microsoft
2 3 (10.34%) Remedy
3 2 (6.90%) BMC
3 2 (6.90%) TOWER Software
4 1 (3.45%) CA
4 1 (3.45%) Citrix
4 1 (3.45%) CyberArk
4 1 (3.45%) HP
4 1 (3.45%) Oracle
4 1 (3.45%) SAP
4 1 (3.45%) Siebel