The following table provides summary statistics for contract job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
East of England / Hertfordshire
Rank 52 44 54
Rank change year-on-year -8 +10  
Contract jobs citing ITSM 7 11 11
As % of all contract IT jobs advertised in Hertfordshire 1.15% 1.64% 1.58%
As % of the Processes & Methodologies category 1.47% 2.16% 2.06%
Number of daily rates quoted 5 7 8
Median daily rate £188 £363 £400
Median daily rate % change year-on-year -48.27% -9.37%  
90% offered a daily rate of more than £163 £350 £243
10% offered a daily rate of more than £480 £495 £408
UK excluding London median daily rate £395 £385 £350
% change year-on-year +2.59% +10.00%  
Number of hourly rates quoted 0 1 0
Median hourly rate - £7.96 -
UK excluding London median hourly rate £15.50 £13.00 £18.50
% change year-on-year +19.23% -29.72%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hertfordshire with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Hertfordshire
Contract job vacancies with a requirement for process and methodology skills 475 509 534
As % of all contract IT job vacancies advertised in Hertfordshire 78.00% 75.86% 76.61%
Number of daily rates quoted 258 270 280
Median daily rate £475 £425 £400
Median daily rate % change year-on-year +11.76% +6.25%  
90% offered a daily rate of more than £288 £300 £265
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £410 £400 £399
% change year-on-year +2.50% +0.29%  
Number of hourly rates quoted 27 33 30
Median hourly rate £45.00 £38.00 £16.50
Median hourly rate % change year-on-year +18.42% +130.30%  
90% offered a hourly rate of more than £30.00 £9.16 £10.40
10% offered a hourly rate of more than £52.50 £49.50 £37.70
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

ITSM
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Hertfordshire.

Contractor daily rate trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Histogram in Hertfordshire

The daily rate distribution of IT jobs citing ITSM in Hertfordshire over the 3 months to 23 March 2017.

Contractor daily rate histogram for ITSM in Hertfordshire

ITSM
Contractor Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM in Hertfordshire.

Contractor hourly rate trend for ITSM in Hertfordshire

ITSM
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead - 3 £163 -
Hatfield -13 1 £500 +11.11% 2
Welwyn Garden City - 1 £450 -
ITSM
East of England

ITSM
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 23 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Hertfordshire region with a requirement for ITSM.

1 12 (75.00%) ITIL
2 9 (56.25%) Service Management
3 7 (43.75%) Remedy ITSM
3 7 (43.75%) MS Office
3 7 (43.75%) MS Excel
3 7 (43.75%) Remedy
4 6 (37.50%) BMC
4 6 (37.50%) Microsoft
4 6 (37.50%) Windows
4 6 (37.50%) Windows 7
4 6 (37.50%) Office 365
4 6 (37.50%) Windows 8
4 6 (37.50%) Problem Management
5 5 (31.25%) People Management
5 5 (31.25%) Stakeholder Management
6 3 (18.75%) Business Process Mapping
6 3 (18.75%) Telecoms
6 3 (18.75%) Banking
6 3 (18.75%) Change Management
7 2 (12.50%) SAP
7 2 (12.50%) SAP PI
7 2 (12.50%) Project Management
7 2 (12.50%) Agile Software Development
7 2 (12.50%) Service Delivery
8 1 (6.25%) Cisco IOS
8 1 (6.25%) Credit Risk
8 1 (6.25%) SC Cleared
8 1 (6.25%) Security Cleared
8 1 (6.25%) Cisco ASA
8 1 (6.25%) Android

ITSM
Top Related IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 7 (43.75%) MS Excel
1 7 (43.75%) MS Office
2 1 (6.25%) MS PowerPoint
Business Applications
1 7 (43.75%) Remedy ITSM
2 1 (6.25%) Oracle Procure-to-Pay
Cloud Services
1 6 (37.50%) Office 365
Communications & Networking
1 1 (6.25%) Cisco ASA
1 1 (6.25%) Cisco IOS
1 1 (6.25%) Firewall
1 1 (6.25%) Internet
Database & Business Intelligence
1 1 (6.25%) Big Data
1 1 (6.25%) SQL Server
General
1 3 (18.75%) Banking
1 3 (18.75%) Telecoms
2 1 (6.25%) Advertising
2 1 (6.25%) Finance
2 1 (6.25%) Front Office
2 1 (6.25%) Marketing
Job Titles
1 6 (37.50%) Analyst
1 6 (37.50%) Business Analyst
2 5 (31.25%) Desktop Team Leader
2 5 (31.25%) Senior Analyst
2 5 (31.25%) Senior Business Analyst
2 5 (31.25%) Team Leader
3 4 (25.00%) ITSM Analyst
4 3 (18.75%) ITIL Business Analyst
5 2 (12.50%) Delivery Manager
5 2 (12.50%) Service Manager
6 1 (6.25%) Business Consultant
6 1 (6.25%) Cisco Network Engineer
6 1 (6.25%) Help Desk Support
6 1 (6.25%) IT Business Analyst
6 1 (6.25%) Remedy Analyst
6 1 (6.25%) Service Management Analyst
6 1 (6.25%) Service Management Consultant
6 1 (6.25%) Service Support Manager
6 1 (6.25%) Supply Chain Analyst
6 1 (6.25%) Transition Manager
Libraries, Frameworks & Software Standards
1 2 (12.50%) SAP PI
2 1 (6.25%) .NET
Miscellaneous
1 1 (6.25%) Analytical Skills
1 1 (6.25%) Credit Risk
Operating Systems
1 6 (37.50%) Windows
1 6 (37.50%) Windows 7
1 6 (37.50%) Windows 8
2 1 (6.25%) Android
2 1 (6.25%) Apple iOS
2 1 (6.25%) Windows 10
2 1 (6.25%) Windows Server
2 1 (6.25%) Windows Server 2008
Processes & Methodologies
1 12 (75.00%) ITIL
2 9 (56.25%) Service Management
3 6 (37.50%) Problem Management
4 5 (31.25%) People Management
4 5 (31.25%) Stakeholder Management
5 3 (18.75%) Business Process Mapping
5 3 (18.75%) Change Management
6 2 (12.50%) Agile Software Development
6 2 (12.50%) Project Management
6 2 (12.50%) Service Delivery
7 1 (6.25%) B2B
7 1 (6.25%) Business Intelligence
7 1 (6.25%) ERP
7 1 (6.25%) Identity Management
7 1 (6.25%) PRINCE
7 1 (6.25%) Programme Management
7 1 (6.25%) Risk Management
7 1 (6.25%) Validation
7 1 (6.25%) Web Analytics
7 1 (6.25%) Workflow
Programming Languages
1 1 (6.25%) Java
1 1 (6.25%) SQL
Qualifications
1 1 (6.25%) CCNA
1 1 (6.25%) Cisco Certification
1 1 (6.25%) PMP
1 1 (6.25%) SC Cleared
1 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 1 (6.25%) SLA
System Software
1 1 (6.25%) Active Directory
Vendors
1 7 (43.75%) Remedy
2 6 (37.50%) BMC
2 6 (37.50%) Microsoft
3 2 (12.50%) SAP
4 1 (6.25%) Cisco
4 1 (6.25%) Citrix
4 1 (6.25%) Intel Security
4 1 (6.25%) Oracle