Period
to 16 February 2019

The following table provides summary statistics for contract job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 16 February 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
East of England > Hertfordshire
6 months to
16 Feb 2019
Same period 2018 Same period 2017
Rank 77 83 87
Rank change year-on-year +6 +4 -3
Contract jobs citing ITSM 20 22 14
As % of all contract IT jobs advertised in Hertfordshire 1.42% 1.41% 1.04%
As % of the Processes & Methodologies category 1.74% 1.71% 1.31%
Number of daily rates quoted 13 17 9
Hertfordshire median daily rate £500 £425 £163
Median daily rate % change year-on-year +17.65% +161.54% -53.57%
10th Percentile £201 £322 £127
90th Percentile £530 £538 £418
East of England median daily rate £263 £388 £330
% change year-on-year -32.26% +17.42% -5.71%
Number of hourly rates quoted 0 3 0
Hertfordshire median hourly rate - £13.00 -
East of England median hourly rate £17.50 £11.33 £42.00
% change year-on-year +54.53% -73.04% +68.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Contract vacancies with a requirement for process or methodology skills 1,147 1,289 1,065
As % of all contract IT jobs advertised in Hertfordshire 81.41% 82.84% 79.42%
Number of daily rates quoted 670 640 595
Hertfordshire median daily rate £425 £400 £425
Median daily rate % change year-on-year +6.25% -5.88% +3.03%
10th Percentile £205 £206 £213
90th Percentile £569 £575 £550
East of England median daily rate £445 £425 £400
% change year-on-year +4.71% +6.25% -
Number of hourly rates quoted 62 59 56
Hertfordshire median hourly rate £27.00 £21.28 £38.60
Median hourly rate % change year-on-year +26.91% -44.88% +79.53%
10th Percentile £11.17 £12.99 £10.90
90th Percentile £65.38 £47.30 £53.31
East of England median hourly rate £18.00 £35.00 £32.50
% change year-on-year -48.57% +7.69% +6.56%

ITSM
Job Vacancy Trend in Hertfordshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Hertfordshire.

Contractor daily rate trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Histogram in Hertfordshire

The daily rate distribution of IT jobs citing ITSM in Hertfordshire over the 6 months to 16 February 2019.

Contractor daily rate histogram for ITSM in Hertfordshire

ITSM
Contractor Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Hertfordshire.

Contractor hourly rate trend for ITSM in Hertfordshire

ITSM
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Hertfordshire region over the 6 months to 16 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +12 3 £525 +7.69% 2
Stevenage -9 3 £200 -61.90%
Hatfield +5 2 £363 - 3
Hemel Hempstead +1 2 - - 2
St Albans - 2 £210 - 1
Welwyn Garden City - 1 £194 -
Royston - 1 - -
Ware - 1 - -
ITSM
East of England

For the 6 months to 16 February 2019, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Hertfordshire region with a requirement for ITSM.

1 17 (85.00%) ITIL
2 10 (50.00%) Service Management
3 7 (35.00%) ServiceNow
4 6 (30.00%) ITIL V3
4 6 (30.00%) Configuration Management
5 5 (25.00%) Remedy
5 5 (25.00%) CMDB
5 5 (25.00%) Remedy ITSM
5 5 (25.00%) Security Cleared
6 4 (20.00%) SC Cleared
6 4 (20.00%) LAN
6 4 (20.00%) Microsoft
7 3 (15.00%) MySQL
7 3 (15.00%) Degree
7 3 (15.00%) Change Management
7 3 (15.00%) Agile Software Development
8 2 (10.00%) Legal
8 2 (10.00%) BPMN
8 2 (10.00%) Oracle
8 2 (10.00%) Unix
8 2 (10.00%) Windows
8 2 (10.00%) Sun
8 2 (10.00%) WAN
8 2 (10.00%) DNS
8 2 (10.00%) Business Intelligence
8 2 (10.00%) Project Management
8 2 (10.00%) MS Visio
8 2 (10.00%) CA
8 2 (10.00%) Red Hat
8 2 (10.00%) Data Mapping

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.00%) Skype for Business
Applications
1 2 (10.00%) MS Visio
Business Applications
1 5 (25.00%) Remedy ITSM
Cloud Services
1 1 (5.00%) SaaS
Communications & Networking
1 4 (20.00%) LAN
2 2 (10.00%) DNS
2 2 (10.00%) WAN
3 1 (5.00%) NAS
3 1 (5.00%) SAN
Database & Business Intelligence
1 3 (15.00%) MySQL
2 1 (5.00%) Oracle Reports
2 1 (5.00%) SQL Server
General
1 2 (10.00%) Legal
2 1 (5.00%) Finance
2 1 (5.00%) Law
Job Titles
1 7 (35.00%) Analyst
2 5 (25.00%) Architect
2 5 (25.00%) Consultant
3 2 (10.00%) Business Analyst
3 2 (10.00%) Data Analyst
3 2 (10.00%) ITIL Consultant
3 2 (10.00%) Platform Manager
3 2 (10.00%) Service Architect
4 1 (5.00%) Asset and Configuration Manager
4 1 (5.00%) Graduate
4 1 (5.00%) Graduate Analyst
4 1 (5.00%) Head of Service Management
4 1 (5.00%) Infrastructure Technical Architect
4 1 (5.00%) IT Manager
4 1 (5.00%) ITSM Architect
4 1 (5.00%) Junior
4 1 (5.00%) Project Manager
4 1 (5.00%) ServiceNow Consultant
4 1 (5.00%) Technical Architect
4 1 (5.00%) Technical Infrastructure Architect
Miscellaneous
1 5 (25.00%) CMDB
2 2 (10.00%) Data Centre
2 2 (10.00%) Data Structures
3 1 (5.00%) Analytical Skills
3 1 (5.00%) Distributed Denial-of-Service
Operating Systems
1 2 (10.00%) Unix
1 2 (10.00%) Windows
1 2 (10.00%) Windows 10
1 2 (10.00%) Windows 7
Processes & Methodologies
1 17 (85.00%) ITIL
2 10 (50.00%) Service Management
3 6 (30.00%) Configuration Management
3 6 (30.00%) ITIL V3
4 3 (15.00%) Agile Software Development
4 3 (15.00%) Change Management
5 2 (10.00%) BPMN
5 2 (10.00%) Business Intelligence
5 2 (10.00%) Data Integration
5 2 (10.00%) Data Mapping
5 2 (10.00%) Process Improvement
5 2 (10.00%) Project Management
5 2 (10.00%) Service Design
5 2 (10.00%) Wireframes
6 1 (5.00%) Analytics
6 1 (5.00%) Data Extraction
6 1 (5.00%) Infrastructure Management
6 1 (5.00%) Machine Learning
6 1 (5.00%) Matrix Organization
6 1 (5.00%) Trend Analysis
Programming Languages
1 1 (5.00%) SQL
Qualifications
1 5 (25.00%) Security Cleared
2 4 (20.00%) SC Cleared
3 3 (15.00%) Degree
4 1 (5.00%) ITIL Certification
Quality Assurance & Compliance
1 1 (5.00%) Data Quality
1 1 (5.00%) PMO
1 1 (5.00%) SLA
Systems Management
1 2 (10.00%) CA Spectrum
2 1 (5.00%) PowerBroker
Vendors
1 7 (35.00%) ServiceNow
2 5 (25.00%) Remedy
3 4 (20.00%) Microsoft
4 2 (10.00%) CA
4 2 (10.00%) Oracle
4 2 (10.00%) Red Hat
4 2 (10.00%) Sun
5 1 (5.00%) Citrix
5 1 (5.00%) Fujitsu
5 1 (5.00%) HP
5 1 (5.00%) IBM
5 1 (5.00%) Sony