Period
to 18 November 2017

The following table provides summary statistics for contract job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
East of England > Hertfordshire
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 82 86 80
Rank change year-on-year +4 -6 +26
Contract jobs citing ITSM 17 7 21
As % of all contract IT jobs advertised in Hertfordshire 1.09% 0.50% 1.29%
As % of the Processes & Methodologies category 1.36% 0.66% 1.70%
Number of daily rates quoted 12 5 9
Hertfordshire median daily rate £413 £155 £275
Median daily rate % change year-on-year +166.13% -43.64% -
10th Percentile £269 £116 £146
90th Percentile £532 £453 £418
East of England median daily rate £373 £351 £400
% change year-on-year +6.05% -12.19% -5.88%
Number of hourly rates quoted 1 0 1
Hertfordshire median hourly rate £13.00 - £18.50
East of England median hourly rate £12.50 £34.20 £22.00
% change year-on-year -63.45% +55.45% +15.79%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Contract vacancies with a requirement for process or methodology skills 1252 1065 1234
As % of all contract IT jobs advertised in Hertfordshire 80.00% 76.56% 75.89%
Number of daily rates quoted 631 612 624
Hertfordshire median daily rate £400 £413 £400
Median daily rate % change year-on-year -3.03% +3.13% +6.67%
10th Percentile £213 £224 £225
90th Percentile £575 £538 £565
East of England median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 65 56 98
Hertfordshire median hourly rate £18.00 £29.75 £21.00
Median hourly rate % change year-on-year -39.50% +41.67% +30.43%
10th Percentile £13.00 £10.53 £8.93
90th Percentile £46.50 £53.75 £41.80
East of England median hourly rate £31.02 £31.48 £25.00
% change year-on-year -1.46% +25.90% +3.65%

ITSM
Job Vacancy Trend in Hertfordshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Hertfordshire.

Contractor daily rate trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Histogram in Hertfordshire

The daily rate distribution of IT jobs citing ITSM in Hertfordshire over the 6 months to 18 November 2017.

Contractor daily rate histogram for ITSM in Hertfordshire

ITSM
Contractor Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Hertfordshire.

Contractor hourly rate trend for ITSM in Hertfordshire

ITSM
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Hertfordshire region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford - 5 £488 - 1
Hatfield -7 1 - - 1
Hemel Hempstead - 1 £470 - 1
Hoddesdon - 1 - -
ITSM
East of England

For the 6 months to 18 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Hertfordshire region with a requirement for ITSM.

1 10 (58.82%) ITIL
2 8 (47.06%) Service Management
3 5 (29.41%) Problem Management
3 5 (29.41%) Remedy
3 5 (29.41%) Remedy ITSM
4 4 (23.53%) Incident Management
5 3 (17.65%) ISO/IEC 27001
5 3 (17.65%) Performance Management
5 3 (17.65%) ISO/IEC 20000
5 3 (17.65%) Quality Management
5 3 (17.65%) Process Management
5 3 (17.65%) Project Management
5 3 (17.65%) Pharmaceutical
5 3 (17.65%) ISO 9001
5 3 (17.65%) NHS
5 3 (17.65%) SQL
5 3 (17.65%) Mentoring
5 3 (17.65%) Coaching
5 3 (17.65%) Budgeting and Forecasting
5 3 (17.65%) IT Strategy
6 2 (11.76%) Time Management
6 2 (11.76%) HTML
6 2 (11.76%) Java
6 2 (11.76%) CSS
6 2 (11.76%) XHTML
6 2 (11.76%) E-Commerce
6 2 (11.76%) Data Modelling
6 2 (11.76%) BMC
6 2 (11.76%) Service Delivery
6 2 (11.76%) Change Management

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.88%) Apache
1 1 (5.88%) IIS
1 1 (5.88%) nginx
Business Applications
1 5 (29.41%) Remedy ITSM
2 1 (5.88%) Magento
2 1 (5.88%) Remedy AR System
Database & Business Intelligence
1 1 (5.88%) MySQL
Development Applications
1 1 (5.88%) Vagrant
General
1 3 (17.65%) Pharmaceutical
Job Titles
1 4 (23.53%) Analyst
2 3 (17.65%) Developer
2 3 (17.65%) Head of IT
2 3 (17.65%) Service Manager
2 3 (17.65%) Support Analyst
3 2 (11.76%) 1st Line Support
3 2 (11.76%) 1st Line Support Analyst
3 2 (11.76%) Applications Support
3 2 (11.76%) Applications Support Analyst
3 2 (11.76%) Delivery Manager
3 2 (11.76%) ITSM Specialist
3 2 (11.76%) Service Improvement Manager
3 2 (11.76%) Service Improvement Specialist
3 2 (11.76%) Services Delivery Manager
4 1 (5.88%) Demandware Developer
4 1 (5.88%) Internal Communications Manager
4 1 (5.88%) ITSM Analyst
4 1 (5.88%) ITSM Project Manager
4 1 (5.88%) Magento Developer
4 1 (5.88%) Technical Developer
Libraries, Frameworks & Software Standards
1 2 (11.76%) CSS
1 2 (11.76%) HTML
1 2 (11.76%) XHTML
2 1 (5.88%) LAMP
2 1 (5.88%) LEMP Stack
2 1 (5.88%) XSL
Miscellaneous
1 3 (17.65%) NHS
2 1 (5.88%) Mobile App
Operating Systems
1 1 (5.88%) Linux
1 1 (5.88%) Windows
1 1 (5.88%) Windows XP
Processes & Methodologies
1 10 (58.82%) ITIL
2 8 (47.06%) Service Management
3 5 (29.41%) Problem Management
4 4 (23.53%) Incident Management
5 3 (17.65%) Budgeting and Forecasting
5 3 (17.65%) Coaching
5 3 (17.65%) IT Strategy
5 3 (17.65%) Mentoring
5 3 (17.65%) Performance Management
5 3 (17.65%) Process Management
5 3 (17.65%) Project Management
5 3 (17.65%) Quality Management
6 2 (11.76%) Asset Management
6 2 (11.76%) Change Management
6 2 (11.76%) Data Modelling
6 2 (11.76%) E-Commerce
6 2 (11.76%) Migration
6 2 (11.76%) Service Delivery
6 2 (11.76%) Time Management
7 1 (5.88%) Continuous Integration
Programming Languages
1 3 (17.65%) SQL
2 2 (11.76%) Java
3 1 (5.88%) JavaScript
3 1 (5.88%) PHP
Qualifications
1 1 (5.88%) ITIL Certification
1 1 (5.88%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (17.65%) ISO 9001
1 3 (17.65%) ISO/IEC 20000
1 3 (17.65%) ISO/IEC 27001
2 1 (5.88%) SLA
Vendors
1 5 (29.41%) Remedy
2 2 (11.76%) BMC
3 1 (5.88%) Demandware
3 1 (5.88%) Salesforce.com
3 1 (5.88%) SAP
3 1 (5.88%) Zend