Period
to 20 July 2018

The following table provides summary statistics for contract job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
East of England > Hertfordshire
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 95 82 75
Rank change year-on-year -13 -7 -13
Contract jobs citing ITSM 4 11 14
As % of all contract IT jobs advertised in Hertfordshire 0.25% 0.86% 1.00%
As % of the Processes & Methodologies category 0.31% 1.07% 1.27%
Number of daily rates quoted 2 7 7
Hertfordshire median daily rate £400 £163 £450
Median daily rate % change year-on-year +146.15% -63.89% +12.50%
10th Percentile £338 £107 £271
90th Percentile £443 £495 £508
East of England median daily rate £365 £350 £325
% change year-on-year +4.29% +7.69% -18.75%
Number of hourly rates quoted 1 0 1
Hertfordshire median hourly rate £8.20 - £7.96
10th Percentile £8.10 - £7.73
90th Percentile £8.29 - £8.18
East of England median hourly rate £17.00 £13.72 £32.40
% change year-on-year +23.95% -57.67% +201.40%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Contract vacancies with a requirement for process or methodology skills 1,283 1,030 1,106
As % of all contract IT jobs advertised in Hertfordshire 81.15% 80.72% 78.89%
Number of daily rates quoted 724 529 597
Hertfordshire median daily rate £400 £413 £400
Median daily rate % change year-on-year -3.03% +3.13% +5.12%
10th Percentile £206 £213 £250
90th Percentile £569 £588 £550
East of England median daily rate £435 £425 £413
% change year-on-year +2.35% +3.03% +6.45%
Number of hourly rates quoted 92 65 44
Hertfordshire median hourly rate £17.32 £18.00 £25.00
Median hourly rate % change year-on-year -3.78% -28.00% +19.42%
10th Percentile £11.08 £11.31 £9.23
90th Percentile £46.13 £52.50 £53.38
East of England median hourly rate £17.50 £30.00 £22.50
% change year-on-year -41.67% +33.33% -

ITSM
Job Vacancy Trend in Hertfordshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Hertfordshire.

Contractor daily rate trend for ITSM in Hertfordshire

ITSM
Contractor Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Hertfordshire.

Contractor hourly rate trend for ITSM in Hertfordshire

ITSM
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Hertfordshire region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield 0 1 £450 -10.00% 7
Hertford - 1 - -
Watford - 1 - - 1
ITSM
East of England

For the 6 months to 20 July 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Hertfordshire region with a requirement for ITSM.

1 3 (75.00%) ITIL
2 2 (50.00%) Remedy ITSM
2 2 (50.00%) Remedy
3 1 (25.00%) Configuration Management
3 1 (25.00%) Service Management
3 1 (25.00%) Service Delivery
3 1 (25.00%) Change Management
3 1 (25.00%) Finance
3 1 (25.00%) Asset Management
3 1 (25.00%) Incident Management
3 1 (25.00%) Problem Management
3 1 (25.00%) Stakeholder Engagement
3 1 (25.00%) ITIL V3
3 1 (25.00%) Business Transformation
3 1 (25.00%) PRINCE2
3 1 (25.00%) Windows
3 1 (25.00%) Windows XP

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 2 (50.00%) Remedy ITSM
General
1 1 (25.00%) Finance
Job Titles
1 1 (25.00%) 1st Line Support
1 1 (25.00%) Asset and Configuration Manager
1 1 (25.00%) Business Transformation Manager
1 1 (25.00%) Business Transformation Project Manager
1 1 (25.00%) Configuration Manager
1 1 (25.00%) Delivery Manager
1 1 (25.00%) IT Manager
1 1 (25.00%) IT Programme Manager
1 1 (25.00%) IT Project Manager
1 1 (25.00%) ITSM Specialist
1 1 (25.00%) Project Manager
1 1 (25.00%) Service Improvement Manager
1 1 (25.00%) Service Improvement Specialist
1 1 (25.00%) Service Manager
1 1 (25.00%) Services Delivery Manager
1 1 (25.00%) Transformation Manager
1 1 (25.00%) Transformation Programme Manager
1 1 (25.00%) Transformation Project Manager
Operating Systems
1 1 (25.00%) Windows
1 1 (25.00%) Windows XP
Processes & Methodologies
1 3 (75.00%) ITIL
2 1 (25.00%) Asset Management
2 1 (25.00%) Business Transformation
2 1 (25.00%) Change Management
2 1 (25.00%) Configuration Management
2 1 (25.00%) Incident Management
2 1 (25.00%) ITIL V3
2 1 (25.00%) PRINCE2
2 1 (25.00%) Problem Management
2 1 (25.00%) Service Delivery
2 1 (25.00%) Service Management
2 1 (25.00%) Stakeholder Engagement
Vendors
1 2 (50.00%) Remedy