Period
to 22 September 2018

The following table provides summary statistics for contract job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
East of England > Hertfordshire
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 90 86 82
Rank change year-on-year -4 -4 -14
Contract jobs citing ITSM 12 12 11
As % of all contract IT jobs advertised in Hertfordshire 0.74% 0.85% 0.76%
As % of the Processes & Methodologies category 0.91% 1.03% 0.96%
Number of daily rates quoted 7 7 6
Hertfordshire median daily rate £450 £400 £278
Median daily rate % change year-on-year +12.50% +44.14% -30.63%
10th Percentile £270 £107 £142
90th Percentile £512 £448 £463
East of England median daily rate £311 £353 £250
% change year-on-year -11.83% +41.20% -37.50%
Number of hourly rates quoted 0 0 0
Hertfordshire median hourly rate - - -
East of England median hourly rate £17.50 £14.33 £32.40
% change year-on-year +22.16% -55.79% +201.40%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Contract vacancies with a requirement for process or methodology skills 1,316 1,160 1,144
As % of all contract IT jobs advertised in Hertfordshire 81.08% 82.27% 79.28%
Number of daily rates quoted 761 576 620
Hertfordshire median daily rate £415 £400 £400
Median daily rate % change year-on-year +3.75% - +5.12%
10th Percentile £205 £213 £213
90th Percentile £569 £575 £538
East of England median daily rate £435 £425 £400
% change year-on-year +2.35% +6.25% +3.90%
Number of hourly rates quoted 91 67 52
Hertfordshire median hourly rate £17.43 £16.81 £20.00
Median hourly rate % change year-on-year +3.69% -15.98% -4.76%
10th Percentile £11.18 £11.81 £11.15
90th Percentile £47.25 £44.25 £53.75
East of England median hourly rate £17.50 £26.97 £25.00
% change year-on-year -35.11% +7.88% -

ITSM
Job Vacancy Trend in Hertfordshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Hertfordshire.

Contractor daily rate trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Histogram in Hertfordshire

The daily rate distribution of IT jobs citing ITSM in Hertfordshire over the 6 months to 22 September 2018.

Contractor daily rate histogram for ITSM in Hertfordshire

ITSM
Contractor Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Hertfordshire.

Contractor hourly rate trend for ITSM in Hertfordshire

ITSM
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Hertfordshire region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +6 3 £508 +19.41% 1
Hatfield - 2 £388 - 4
Stevenage - 2 - -
Ware - 1 - -
Royston - 1 - -
St Albans - 1 £210 - 2
ITSM
East of England

For the 6 months to 22 September 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Hertfordshire region with a requirement for ITSM.

1 10 (83.33%) ITIL
2 9 (75.00%) Service Management
3 4 (33.33%) Remedy
3 4 (33.33%) Remedy ITSM
3 4 (33.33%) ServiceNow
4 3 (25.00%) Change Management
5 2 (16.67%) Sun
5 2 (16.67%) ITIL Certification
5 2 (16.67%) CA
5 2 (16.67%) Red Hat
5 2 (16.67%) PRINCE2
5 2 (16.67%) LAN
5 2 (16.67%) DNS
5 2 (16.67%) CA Spectrum
5 2 (16.67%) MySQL
5 2 (16.67%) Service Delivery
5 2 (16.67%) Data Integration
5 2 (16.67%) SC Cleared
5 2 (16.67%) Security Cleared
5 2 (16.67%) Stakeholder Engagement
5 2 (16.67%) ITIL V3
5 2 (16.67%) Incident Management
5 2 (16.67%) Analytical Skills
5 2 (16.67%) Data Structures
5 2 (16.67%) Problem Management
6 1 (8.33%) Wireframes
6 1 (8.33%) Source to Pay
6 1 (8.33%) Matrix Organization
6 1 (8.33%) PMO
6 1 (8.33%) Proactive Management

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (8.33%) MS Visio
Business Applications
1 4 (33.33%) Remedy ITSM
Communications & Networking
1 2 (16.67%) DNS
1 2 (16.67%) LAN
Database & Business Intelligence
1 2 (16.67%) MySQL
General
1 1 (8.33%) Finance
1 1 (8.33%) Law
1 1 (8.33%) Legal
Job Titles
1 5 (41.67%) Analyst
2 4 (33.33%) Service Manager
3 2 (16.67%) Business Analyst
3 2 (16.67%) Data Analyst
4 1 (8.33%) Configuration Manager
4 1 (8.33%) Delivery Manager
4 1 (8.33%) IT Manager
4 1 (8.33%) IT Programme Manager
4 1 (8.33%) IT Project Manager
4 1 (8.33%) Junior
4 1 (8.33%) Junior Analyst
4 1 (8.33%) Operations Manager
4 1 (8.33%) Platform Manager
4 1 (8.33%) Problem Manager
4 1 (8.33%) Project Manager
4 1 (8.33%) Service Desk Manager
4 1 (8.33%) Service Improvement Manager
4 1 (8.33%) Service Operations Manager
4 1 (8.33%) Services Delivery Manager
4 1 (8.33%) Transition Manager
Miscellaneous
1 2 (16.67%) Analytical Skills
1 2 (16.67%) Data Structures
2 1 (8.33%) Computer Science
Processes & Methodologies
1 10 (83.33%) ITIL
2 9 (75.00%) Service Management
3 3 (25.00%) Change Management
4 2 (16.67%) Data Integration
4 2 (16.67%) Incident Management
4 2 (16.67%) ITIL V3
4 2 (16.67%) PRINCE2
4 2 (16.67%) Problem Management
4 2 (16.67%) Service Delivery
4 2 (16.67%) Stakeholder Engagement
5 1 (8.33%) Business Transformation
5 1 (8.33%) Commercial Awareness
5 1 (8.33%) Data Governance
5 1 (8.33%) Matrix Organization
5 1 (8.33%) Proactive Management
5 1 (8.33%) Process Improvement
5 1 (8.33%) Procure-to-Pay
5 1 (8.33%) Source to Pay
5 1 (8.33%) Trend Analysis
5 1 (8.33%) Wireframes
Qualifications
1 2 (16.67%) ITIL Certification
1 2 (16.67%) SC Cleared
1 2 (16.67%) Security Cleared
2 1 (8.33%) Degree
Quality Assurance & Compliance
1 1 (8.33%) Data Quality
1 1 (8.33%) ISO/IEC 20000
1 1 (8.33%) PMO
1 1 (8.33%) QA
1 1 (8.33%) SLA
Systems Management
1 2 (16.67%) CA Spectrum
Vendors
1 4 (33.33%) Remedy
1 4 (33.33%) ServiceNow
2 2 (16.67%) CA
2 2 (16.67%) Red Hat
2 2 (16.67%) Sun
3 1 (8.33%) Fujitsu
3 1 (8.33%) Microsoft
3 1 (8.33%) Sony