Period
to 21 January 2018

The following table provides summary statistics for contract job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 21 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
East of England > Hertfordshire
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 76 81 87
Rank change year-on-year +5 +6 -1
Contract jobs citing ITSM 23 12 9
As % of all contract IT jobs advertised in Hertfordshire 1.52% 0.86% 0.64%
As % of the Processes & Methodologies category 1.84% 1.12% 0.85%
Number of daily rates quoted 17 7 10
Hertfordshire median daily rate £425 £155 £350
Median daily rate % change year-on-year +174.19% -55.71% +5.26%
10th Percentile £322 £122 £146
90th Percentile £538 £435 £381
East of England median daily rate £388 £349 £350
% change year-on-year +11.11% -0.36% -12.50%
Number of hourly rates quoted 2 0 0
Hertfordshire median hourly rate £13.00 - -
East of England median hourly rate £13.00 £42.25 £25.00
% change year-on-year -69.23% +69.00% +28.21%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Contract vacancies with a requirement for process or methodology skills 1,247 1,074 1,059
As % of all contract IT jobs advertised in Hertfordshire 82.15% 77.27% 75.05%
Number of daily rates quoted 624 607 523
Hertfordshire median daily rate £400 £425 £413
Median daily rate % change year-on-year -5.88% +3.03% +6.80%
10th Percentile £238 £213 £234
90th Percentile £575 £550 £575
East of England median daily rate £425 £400 £400
% change year-on-year +6.25% - +1.27%
Number of hourly rates quoted 53 53 88
Hertfordshire median hourly rate £19.00 £41.13 £21.50
Median hourly rate % change year-on-year -53.80% +91.28% -31.75%
10th Percentile £13.00 £10.10 £10.50
90th Percentile £47.25 £52.50 £52.25
East of England median hourly rate £34.75 £33.25 £30.00
% change year-on-year +4.51% +10.83% +20.00%

ITSM
Job Vacancy Trend in Hertfordshire

Job postings citing ITSM as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Hertfordshire.

Contractor daily rate trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Histogram in Hertfordshire

The daily rate distribution of IT jobs citing ITSM in Hertfordshire over the 6 months to 21 January 2018.

Contractor daily rate histogram for ITSM in Hertfordshire

ITSM
Contractor Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Hertfordshire.

Contractor hourly rate trend for ITSM in Hertfordshire

ITSM
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Hertfordshire region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford -5 5 £488 -
Hemel Hempstead +2 3 £338 +114.29%
Hatfield -2 2 - - 6
Stevenage -6 1 £525 +31.25%
ITSM
East of England

For the 6 months to 21 January 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Hertfordshire region with a requirement for ITSM.

1 12 (52.17%) ITIL
1 12 (52.17%) Remedy
1 12 (52.17%) Remedy ITSM
2 9 (39.13%) Service Management
3 7 (30.43%) BMC
3 7 (30.43%) Java
3 7 (30.43%) Data Modelling
3 7 (30.43%) Problem Management
4 6 (26.09%) Incident Management
5 4 (17.39%) ITIL Certification
5 4 (17.39%) Migration
6 3 (13.04%) Workflow
6 3 (13.04%) Quality Management
6 3 (13.04%) Process Management
6 3 (13.04%) Knowledge Management
6 3 (13.04%) Remedy AR System
6 3 (13.04%) ISO/IEC 27001
6 3 (13.04%) Technical Architecture
6 3 (13.04%) JIRA
6 3 (13.04%) ISO 9001
6 3 (13.04%) Test Scripting
6 3 (13.04%) Performance Management
6 3 (13.04%) ISO/IEC 20000
6 3 (13.04%) Confluence
6 3 (13.04%) Mobile App
6 3 (13.04%) Mentoring
6 3 (13.04%) Coaching
6 3 (13.04%) API Development
6 3 (13.04%) Budgeting and Forecasting
6 3 (13.04%) IT Strategy

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (13.04%) Confluence
2 1 (4.35%) Apache
2 1 (4.35%) nginx
Business Applications
1 12 (52.17%) Remedy ITSM
2 3 (13.04%) Remedy AR System
3 1 (4.35%) Magento
Communications & Networking
1 2 (8.70%) Wi-Fi
Database & Business Intelligence
1 1 (4.35%) MySQL
Development Applications
1 3 (13.04%) JIRA
2 2 (8.70%) Zephyr
3 1 (4.35%) Vagrant
General
1 1 (4.35%) Pharmaceutical
Job Titles
1 5 (21.74%) Developer
2 4 (17.39%) Architect
2 4 (17.39%) Remedy Architect
3 3 (13.04%) Head of IT
3 3 (13.04%) Remedy Developer
3 3 (13.04%) Service Manager
3 3 (13.04%) Technical Architect
4 2 (8.70%) Analyst
4 2 (8.70%) Delivery Manager
4 2 (8.70%) Hardware Engineer
4 2 (8.70%) Hardware Support Engineer
4 2 (8.70%) ITSM Specialist
4 2 (8.70%) Service Improvement Manager
4 2 (8.70%) Service Improvement Specialist
4 2 (8.70%) Services Delivery Manager
4 2 (8.70%) Support Engineer
4 2 (8.70%) Technical Developer
4 2 (8.70%) Tester
5 1 (4.35%) ITSM Architect
5 1 (4.35%) ITSM Developer
Libraries, Frameworks & Software Standards
1 2 (8.70%) CSS
1 2 (8.70%) HTML
1 2 (8.70%) XHTML
2 1 (4.35%) LAMP
2 1 (4.35%) LEMP Stack
2 1 (4.35%) XSL
Miscellaneous
1 3 (13.04%) Mobile App
2 2 (8.70%) FMCG
Operating Systems
1 2 (8.70%) Windows
1 2 (8.70%) Windows XP
2 1 (4.35%) Linux
Processes & Methodologies
1 12 (52.17%) ITIL
2 9 (39.13%) Service Management
3 7 (30.43%) Data Modelling
3 7 (30.43%) Problem Management
4 6 (26.09%) Incident Management
5 4 (17.39%) Migration
6 3 (13.04%) API Development
6 3 (13.04%) Budgeting and Forecasting
6 3 (13.04%) Coaching
6 3 (13.04%) IT Strategy
6 3 (13.04%) Knowledge Management
6 3 (13.04%) Mentoring
6 3 (13.04%) Performance Management
6 3 (13.04%) Process Management
6 3 (13.04%) Quality Management
6 3 (13.04%) Technical Architecture
6 3 (13.04%) Test Scripting
6 3 (13.04%) Workflow
7 2 (8.70%) Kalman Filter
7 2 (8.70%) Time Management
Programming Languages
1 7 (30.43%) Java
2 1 (4.35%) JavaScript
2 1 (4.35%) PHP
Qualifications
1 4 (17.39%) ITIL Certification
2 1 (4.35%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (13.04%) ISO 9001
1 3 (13.04%) ISO/IEC 20000
1 3 (13.04%) ISO/IEC 27001
2 1 (4.35%) QA
2 1 (4.35%) SLA
Vendors
1 12 (52.17%) Remedy
2 7 (30.43%) BMC
3 2 (8.70%) SAP
4 1 (4.35%) Atlassian
4 1 (4.35%) Demandware
4 1 (4.35%) Salesforce.com
4 1 (4.35%) Zend