The following table provides summary statistics for contract job vacancies advertised in Hertfordshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
East of England / Hertfordshire
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 55 53 44
Rank change year-on-year -2 -9  
Contract jobs citing ITSM 4 6 31
As % of all contract IT jobs advertised in Hertfordshire 0.64% 0.91% 3.47%
As % of the Processes & Methodologies category 0.79% 1.15% 4.39%
Number of daily rates quoted 1 2 18
Median daily rate £113 £301 £400
Median daily rate % change year-on-year -62.65% -24.68%  
UK excluding London median daily rate £400 £370 £387
% change year-on-year +8.10% -4.39%  
Number of hourly rates quoted 0 0 3
Median hourly rate - - £10.50
UK excluding London median hourly rate £17.50 £17.38 £12.50
% change year-on-year +0.71% +39.00%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hertfordshire with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Hertfordshire
Contract job vacancies with a requirement for process and methodology skills 505 520 706
As % of all contract IT job vacancies advertised in Hertfordshire 80.93% 78.79% 78.97%
Number of daily rates quoted 249 272 361
Median daily rate £425 £425 £379
Median daily rate % change year-on-year - +12.23%  
90% offered a daily rate of more than £263 £288 £295
10% offered a daily rate of more than £550 £500 £525
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 35 17 59
Median hourly rate £17.77 £25.00 £32.50
Median hourly rate % change year-on-year -28.92% -23.07%  
90% offered a hourly rate of more than £11.83 £15.00 £10.50
10% offered a hourly rate of more than £45.00 £52.50 £47.50
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

ITSM
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in Hertfordshire

ITSM
Contractor Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Hertfordshire.

Contractor daily rate trend for ITSM in Hertfordshire

ITSM
Contractor Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Hertfordshire.

Contractor hourly rate trend for ITSM in Hertfordshire

ITSM
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Hertfordshire region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hoddesdon 0 1 - -
ITSM
East of England

For the 6 months to 24 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Hertfordshire region with a requirement for ITSM.

1 9 (81.82%) ITIL
1 9 (81.82%) Service Management
2 5 (45.45%) Project Management
2 5 (45.45%) SQL
3 4 (36.36%) Microsoft Office
3 4 (36.36%) Windows
3 4 (36.36%) Microsoft
3 4 (36.36%) NHS
3 4 (36.36%) Pharmaceutical
3 4 (36.36%) Windows 7
3 4 (36.36%) Office 365
3 4 (36.36%) Windows 8
4 3 (27.27%) People Management
4 3 (27.27%) Problem Management
4 3 (27.27%) Remedy ITSM
4 3 (27.27%) BMC
4 3 (27.27%) Remedy
5 2 (18.18%) IIS
5 2 (18.18%) Data Analysis
5 2 (18.18%) Time Management
5 2 (18.18%) Agile Software Development
5 2 (18.18%) Mathematics
5 2 (18.18%) SDLC
6 1 (9.09%) Windows 10
6 1 (9.09%) Presales
6 1 (9.09%) Windows Server
6 1 (9.09%) Analytics
6 1 (9.09%) Procure-to-Pay
6 1 (9.09%) Oracle Procure-to-Pay
6 1 (9.09%) Business Process Mapping

ITSM
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (18.18%) IIS
Applications
1 4 (36.36%) Microsoft Office
2 1 (9.09%) Microsoft Excel
2 1 (9.09%) Microsoft PowerPoint
Business Applications
1 3 (27.27%) Remedy ITSM
2 1 (9.09%) Oracle Procure-to-Pay
Cloud Services
1 4 (36.36%) Office 365
Communications & Networking
1 1 (9.09%) Internet
Database & Business Intelligence
1 1 (9.09%) Big Data
1 1 (9.09%) SQL Server
General
1 4 (36.36%) Pharmaceutical
2 1 (9.09%) Banking
2 1 (9.09%) Marketing
2 1 (9.09%) Telecoms
Job Titles
1 7 (63.64%) Analyst
2 4 (36.36%) Applications Support
2 4 (36.36%) Applications Support Analyst
2 4 (36.36%) Support Analyst
3 3 (27.27%) Business Analyst
3 3 (27.27%) Desktop Support
3 3 (27.27%) Desktop Team Leader
3 3 (27.27%) Team Leader
4 2 (18.18%) 1st Line Support
4 2 (18.18%) 1st Line Support Analyst
4 2 (18.18%) ITSM Analyst
4 2 (18.18%) Senior Analyst
4 2 (18.18%) Senior Business Analyst
5 1 (9.09%) Business Consultant
5 1 (9.09%) Business IT Analyst
5 1 (9.09%) Consultant
5 1 (9.09%) Help Desk Support
5 1 (9.09%) IT Consultant
5 1 (9.09%) Service Manager
5 1 (9.09%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 1 (9.09%) .NET
1 1 (9.09%) SAP PI
Miscellaneous
1 4 (36.36%) NHS
2 1 (9.09%) Analytical Skills
2 1 (9.09%) Credit Risk
Operating Systems
1 4 (36.36%) Windows
1 4 (36.36%) Windows 7
1 4 (36.36%) Windows 8
2 1 (9.09%) Android
2 1 (9.09%) Apple iOS
2 1 (9.09%) Windows 10
2 1 (9.09%) Windows Server
2 1 (9.09%) Windows Server 2008
Processes & Methodologies
1 9 (81.82%) ITIL
1 9 (81.82%) Service Management
2 5 (45.45%) Project Management
3 3 (27.27%) People Management
3 3 (27.27%) Problem Management
4 2 (18.18%) Agile Software Development
4 2 (18.18%) Data Analysis
4 2 (18.18%) Mathematics
4 2 (18.18%) SDLC
4 2 (18.18%) Time Management
5 1 (9.09%) Analytics
5 1 (9.09%) Business Process Mapping
5 1 (9.09%) Continuous Improvement
5 1 (9.09%) Hardware Maintenance
5 1 (9.09%) Order to Cash
5 1 (9.09%) Performance Metrics
5 1 (9.09%) Presales
5 1 (9.09%) Procure-to-Pay
5 1 (9.09%) Service Delivery
5 1 (9.09%) Web Analytics
Programming Languages
1 5 (45.45%) SQL
2 1 (9.09%) Java
Qualifications
1 1 (9.09%) PMP
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 1 (9.09%) Active Directory
Vendors
1 4 (36.36%) Microsoft
2 3 (27.27%) BMC
2 3 (27.27%) Remedy
3 1 (9.09%) Oracle
3 1 (9.09%) SAP