Period
to 18 November 2017

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
England > London
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 619 615 602
Rank change year-on-year -4 -13 +5
Contract jobs citing Contact Management 7 4 15
As % of all contract IT jobs advertised in London 0.015% 0.009% 0.032%
As % of the Processes & Methodologies category 0.017% 0.010% 0.038%
Number of daily rates quoted 7 4 10
London median daily rate £513 £475 £344
Median daily rate % change year-on-year +7.89% +38.18% +10.89%
10th Percentile £461 £350 £163
90th Percentile £524 £574 £486
England median daily rate £450 £438 £341
% change year-on-year +2.86% +28.49% +6.41%
Number of hourly rates quoted 0 0 0
London median hourly rate - - -
England median hourly rate - £40.00 £45.50
% change year-on-year - -12.09% -

Contact Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 40487 39001 39528
As % of all contract IT jobs advertised in London 86.99% 86.22% 83.82%
Number of daily rates quoted 29443 28001 28255
London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +2.86%
10th Percentile £313 £305 £288
90th Percentile £670 £644 £638
England median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 376 404 472
London median hourly rate £22.50 £21.89 £20.00
Median hourly rate % change year-on-year +2.79% +9.45% +11.11%
10th Percentile £13.31 £12.25 £11.25
90th Percentile £52.25 £50.09 £50.00
England median hourly rate £24.00 £24.41 £22.50
% change year-on-year -1.68% +8.49% +18.42%

Contact Management
Job Vacancy Trend in London

Job postings citing Contact Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Contact Management in London

Contact Management
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management in London.

Contractor daily rate trend for Contact Management in London

Contact Management
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Contact Management in London.

Contractor hourly rate trend for Contact Management in London

Contact Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the London region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +5 3 £513 +7.89%
Contact Management
England

For the 6 months to 18 November 2017, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Contact Management.

1 6 (85.71%) Dynamics CRM
1 6 (85.71%) CRM
2 3 (42.86%) Stakeholder Management
3 2 (28.57%) Microsoft
3 2 (28.57%) Finance
4 1 (14.29%) Cisco
4 1 (14.29%) Citrix
4 1 (14.29%) Cisco Certification
4 1 (14.29%) CA
4 1 (14.29%) Service Management
4 1 (14.29%) Change Management
4 1 (14.29%) Firewall
4 1 (14.29%) Cisco ICM
4 1 (14.29%) Cisco UCCE
4 1 (14.29%) Cisco CUCM
4 1 (14.29%) NetScaler
4 1 (14.29%) CA Spectrum
4 1 (14.29%) Line Management
4 1 (14.29%) Palo Alto

Contact Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 6 (85.71%) Dynamics CRM
Communications & Networking
1 1 (14.29%) Cisco ICM
1 1 (14.29%) Firewall
1 1 (14.29%) NetScaler
General
1 2 (28.57%) Finance
Job Titles
1 3 (42.86%) Consultant
1 3 (42.86%) Microsoft Consultant
2 1 (14.29%) 3rd Line Engineer
2 1 (14.29%) 3rd Line Network Engineer
2 1 (14.29%) Network Engineer
2 1 (14.29%) Network Operations Engineer
2 1 (14.29%) Operations Engineer
2 1 (14.29%) Voice Engineer
2 1 (14.29%) Voice Network Engineer
Processes & Methodologies
1 6 (85.71%) CRM
2 3 (42.86%) Stakeholder Management
3 1 (14.29%) Change Management
3 1 (14.29%) Line Management
3 1 (14.29%) Service Management
Qualifications
1 1 (14.29%) Cisco Certification
Systems Management
1 1 (14.29%) CA Spectrum
1 1 (14.29%) Cisco CUCM
1 1 (14.29%) Cisco UCCE
Vendors
1 2 (28.57%) Microsoft
2 1 (14.29%) CA
2 1 (14.29%) Cisco
2 1 (14.29%) Citrix
2 1 (14.29%) Palo Alto