The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 3 months to 25 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
England / London
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 412 417 431
Rank change year-on-year +5 +14  
Contract jobs citing Contact Management 6 7 4
As % of all contract IT jobs advertised in London 0.029% 0.033% 0.017%
As % of the Processes & Methodologies category 0.034% 0.038% 0.021%
Number of daily rates quoted 3 1 3
Median daily rate £388 £588 £500
Median daily rate % change year-on-year -34.04% +17.50%  
90% offered a daily rate of more than £378 £588 £390
10% offered a daily rate of more than £478 £588 £560
UK excluding London median daily rate £400 £438 £444
% change year-on-year -8.57% -1.40%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - -

Contact Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
London
Contract job vacancies with a requirement for process and methodology skills 17729 18243 19239
As % of all contract IT job vacancies advertised in London 86.64% 85.33% 82.15%
Number of daily rates quoted 12696 13342 13634
Median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.55%  
90% offered a daily rate of more than £350 £325 £310
10% offered a daily rate of more than £630 £628 £625
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 188 156 260
Median hourly rate £26.50 £21.00 £21.50
Median hourly rate % change year-on-year +26.19% -2.32%  
90% offered a hourly rate of more than £14.75 £12.50 £11.00
10% offered a hourly rate of more than £51.25 £46.00 £55.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Contact Management
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing Contact Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Contact Management in London

Contact Management
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management in London.

Contractor daily rate trend for Contact Management in London

Contact Management
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Contact Management in London over the 3 months to 25 June 2017.

Contractor daily rate histogram for Contact Management in London

Contact Management
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Contact Management in London.

Contractor hourly rate trend for Contact Management in London

For the 6 months to 25 June 2017, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Contact Management.

1 9 (90.00%) CRM
1 9 (90.00%) Dynamics CRM
2 5 (50.00%) Business Analysis
2 5 (50.00%) Skype for Business
2 5 (50.00%) Microsoft
2 5 (50.00%) Project Management
2 5 (50.00%) Facebook
2 5 (50.00%) Twitter
2 5 (50.00%) Skype
3 4 (40.00%) Avaya
3 4 (40.00%) Agile Software Development
4 3 (30.00%) Test Automation
4 3 (30.00%) Stakeholder Management
4 3 (30.00%) Red Box
5 2 (20.00%) Advertising
5 2 (20.00%) Migration
5 2 (20.00%) Change Management
5 2 (20.00%) Data Modelling
5 2 (20.00%) C#
5 2 (20.00%) JavaScript
5 2 (20.00%) .NET
5 2 (20.00%) Team Foundation Server
5 2 (20.00%) Unit Testing
5 2 (20.00%) Data Migration
6 1 (10.00%) Data Cleansing
6 1 (10.00%) Test Scripting
6 1 (10.00%) Selenium
6 1 (10.00%) VoIP
6 1 (10.00%) Salesforce.com
6 1 (10.00%) Regression Testing

Contact Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (50.00%) Skype for Business
Business Applications
1 9 (90.00%) Dynamics CRM
Communications & Networking
1 5 (50.00%) Skype
2 1 (10.00%) VoIP
Development Applications
1 2 (20.00%) Team Foundation Server
2 1 (10.00%) Selenium
General
1 2 (20.00%) Advertising
Job Titles
1 5 (50.00%) Project Manager
2 3 (30.00%) Telephony Manager
2 3 (30.00%) Telephony Project Manager
3 2 (20.00%) CRM Developer
3 2 (20.00%) Developer
4 1 (10.00%) Administrator
4 1 (10.00%) Automation Tester
4 1 (10.00%) Consultant
4 1 (10.00%) CRM Consultant
4 1 (10.00%) CRM Implementation Consultant
4 1 (10.00%) Dynamics CRM Consultant
4 1 (10.00%) Implementation Consultant
4 1 (10.00%) Salesforce Administrator
4 1 (10.00%) Selenium Automation Tester
4 1 (10.00%) Selenium Tester
4 1 (10.00%) Tester
4 1 (10.00%) VoIP Project Manager
Libraries, Frameworks & Software Standards
1 2 (20.00%) .NET
Processes & Methodologies
1 9 (90.00%) CRM
2 5 (50.00%) Business Analysis
2 5 (50.00%) Project Management
3 4 (40.00%) Agile Software Development
4 3 (30.00%) Stakeholder Management
4 3 (30.00%) Test Automation
5 2 (20.00%) Change Management
5 2 (20.00%) Data Migration
5 2 (20.00%) Data Modelling
5 2 (20.00%) Migration
5 2 (20.00%) Unit Testing
6 1 (10.00%) Data Cleansing
6 1 (10.00%) Regression Testing
6 1 (10.00%) Test Scripting
6 1 (10.00%) User Stories
Programming Languages
1 2 (20.00%) C#
1 2 (20.00%) JavaScript
Vendors
1 5 (50.00%) Facebook
1 5 (50.00%) Microsoft
1 5 (50.00%) Twitter
2 4 (40.00%) Avaya
3 3 (30.00%) Red Box
4 1 (10.00%) Salesforce.com