Period
to 14 October 2019

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 14 October 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > London
6 months to
14 Oct 2019
Same period 2018 Same period 2017
Rank 253 259 286
Rank change year-on-year +6 +27 -63
Contract jobs citing SLA 379 470 407
As % of all contract IT jobs advertised in London 1.02% 1.03% 0.91%
As % of the Quality Assurance & Compliance category 10.77% 9.69% 7.21%
Number of daily rates quoted 250 283 251
London median daily rate £350 £325 £330
Median daily rate % change year-on-year +7.69% -1.52% -12.00%
10th Percentile £130 £131 £116
90th Percentile £563 £550 £550
England median daily rate £325 £325 £325
Number of hourly rates quoted 25 31 30
London median hourly rate £15.00 £15.00 £15.36
Median hourly rate % change year-on-year - -2.33% -6.92%
10th Percentile £12.50 £10.50 £12.47
90th Percentile £22.58 £100.75 £26.53
England median hourly rate £15.50 £15.00 £14.57
% change year-on-year +3.33% +2.99% +0.45%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Contract vacancies with a requirement for quality assurance or compliance skills 3,518 4,848 5,648
As % of all contract IT jobs advertised in London 9.47% 10.61% 12.67%
Number of daily rates quoted 2,389 3,430 4,085
London median daily rate £488 £475 £485
Median daily rate % change year-on-year +2.63% -2.06% +7.78%
10th Percentile £276 £290 £306
90th Percentile £669 £660 £675
England median daily rate £450 £450 £450
Number of hourly rates quoted 52 73 65
London median hourly rate £18.60 £25.00 £20.00
Median hourly rate % change year-on-year -25.60% +25.00% +14.29%
10th Percentile £12.00 £11.05 £12.20
90th Percentile £35.00 £57.50 £49.00
England median hourly rate £21.50 £22.00 £20.00
% change year-on-year -2.27% +10.00% -11.11%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a percentage of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in London.

Contractor daily rate trend for SLA in London

SLA
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing SLA in London over the 6 months to 14 October 2019.

Contractor daily rate histogram for SLA in London

SLA
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in London.

Contractor hourly rate trend for SLA in London

SLA
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing SLA in London over the 6 months to 14 October 2019.

Contractor hourly rate histogram for SLA in London

SLA
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the London region over the 6 months to 14 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +19 80 £413 +26.92% 52
West London +12 24 £230 +24.32% 18
East London +10 16 £381 -10.29% 12
South London +36 8 £150 -58.62% 11
North London +7 8 £130 -18.75% 3
SLA
England

For the 6 months to 14 October 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for SLA.

1 164 (43.27%) Windows
2 125 (32.98%) ITIL
3 110 (29.02%) Active Directory
4 89 (23.48%) Microsoft
5 85 (22.43%) Windows 10
6 73 (19.26%) Service Management
7 69 (18.21%) Office 365
8 66 (17.41%) Windows 7
9 64 (16.89%) Finance
10 59 (15.57%) Service Delivery
11 52 (13.72%) Microsoft Office
12 47 (12.40%) Azure
13 44 (11.61%) ITSM
14 42 (11.08%) Windows Server
15 41 (10.82%) Problem-Solving
16 37 (9.76%) Root Cause Analysis
16 37 (9.76%) PowerShell
17 35 (9.23%) Security Cleared
17 35 (9.23%) Degree
18 33 (8.71%) SharePoint
18 33 (8.71%) ServiceNow
19 31 (8.18%) ITIL Certification
19 31 (8.18%) Problem Management
20 29 (7.65%) Microsoft Excel
21 28 (7.39%) SC Cleared
22 27 (7.12%) Agile Software Development
22 27 (7.12%) DevOps
22 27 (7.12%) Apple iOS
23 26 (6.86%) Public Sector
23 26 (6.86%) SCCM

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (8.71%) SharePoint
2 19 (5.01%) Skype for Business
3 18 (4.75%) MS Exchange
4 8 (2.11%) Exchange Server 2013
5 6 (1.58%) IIS
6 5 (1.32%) IBM Notes
7 4 (1.06%) SharePoint Server
8 3 (0.79%) nginx
8 3 (0.79%) Oracle Workflow
9 2 (0.53%) CMS
9 2 (0.53%) Exchange Server 2007
9 2 (0.53%) Exchange Server 2010
9 2 (0.53%) OpenStack
10 1 (0.26%) Apache
10 1 (0.26%) Cloud Foundry
10 1 (0.26%) Documentum
10 1 (0.26%) Elasticsearch
10 1 (0.26%) MS Project Server
10 1 (0.26%) Oracle SOA Suite
10 1 (0.26%) SharePoint 2010
Applications
1 52 (13.72%) Microsoft Office
2 29 (7.65%) Microsoft Excel
3 14 (3.69%) Microsoft PowerPoint
4 4 (1.06%) MS Visio
5 2 (0.53%) Spreadsheet
6 1 (0.26%) Adobe Creative Suite
6 1 (0.26%) Microsoft Project
Business Applications
1 6 (1.58%) Misys Opics
2 5 (1.32%) Aligne
3 3 (0.79%) Dynamics CRM
3 3 (0.79%) Oracle EBS
3 3 (0.79%) Oracle Subledger Accounting
4 2 (0.53%) Oracle EBS R12
4 2 (0.53%) Oracle ERP
4 2 (0.53%) Oracle Procure-to-Pay
5 1 (0.26%) Adobe Campaign
5 1 (0.26%) Dynamics AX
5 1 (0.26%) Eikon
5 1 (0.26%) Oracle Assets
5 1 (0.26%) Oracle BPM
5 1 (0.26%) Oracle E-Business Tax
5 1 (0.26%) Oracle Internet Expenses
5 1 (0.26%) Oracle iProcurement
5 1 (0.26%) Oracle Payables
5 1 (0.26%) Oracle Receivables
5 1 (0.26%) Remedy ITSM
5 1 (0.26%) Unica
Cloud Services
1 69 (18.21%) Office 365
2 47 (12.40%) Azure
3 11 (2.90%) AWS
3 11 (2.90%) Azure Active Directory
4 8 (2.11%) GCP
5 6 (1.58%) PaaS
5 6 (1.58%) ShareGate
6 4 (1.06%) IaaS
7 3 (0.79%) OneDrive
8 2 (0.53%) Akamai
8 2 (0.53%) Cloud Computing
8 2 (0.53%) G Suite
8 2 (0.53%) Microsoft Flow
8 2 (0.53%) OpenShift
8 2 (0.53%) Power Platform
8 2 (0.53%) PowerApps
8 2 (0.53%) SaaS
8 2 (0.53%) Slack
8 2 (0.53%) Trello
9 1 (0.26%) Amazon EC2
Communications & Networking
1 19 (5.01%) DNS
2 18 (4.75%) DHCP
3 16 (4.22%) Skype
4 14 (3.69%) Firewall
4 14 (3.69%) VPN
5 12 (3.17%) WAN
6 11 (2.90%) Internet
6 11 (2.90%) LAN
7 10 (2.64%) Remote Desktop
7 10 (2.64%) TCP/IP
8 9 (2.37%) IP Telephony
9 7 (1.85%) Intranet
10 6 (1.58%) Structured Cabling
10 6 (1.58%) VoIP
11 5 (1.32%) Ethernet
11 5 (1.32%) IPsec
11 5 (1.32%) SAN
11 5 (1.32%) VLAN
12 4 (1.06%) SMTP
12 4 (1.06%) SNMP
Database & Business Intelligence
1 20 (5.28%) SQL Server
2 10 (2.64%) Relational Database
3 8 (2.11%) MySQL
4 7 (1.85%) SQL Server Analysis Services
4 7 (1.85%) SQL Server Integration Services
4 7 (1.85%) SQL Server Reporting Services
5 6 (1.58%) Microsoft Analysis Services
5 6 (1.58%) Oracle Database
5 6 (1.58%) Oracle Database 10g
5 6 (1.58%) SQL Server 2005
6 4 (1.06%) Big Data
7 3 (0.79%) Data Warehouse
7 3 (0.79%) SQL Server 2012
8 2 (0.53%) Azure SQL Database
8 2 (0.53%) DB2
8 2 (0.53%) Oracle Reports
8 2 (0.53%) QualityStage
8 2 (0.53%) SQL Server 2014
9 1 (0.26%) Blockchain
9 1 (0.26%) Data Lake
Development Applications
1 9 (2.37%) MSI
2 6 (1.58%) Visual Studio
3 3 (0.79%) InstallShield
4 2 (0.53%) Git (software)
4 2 (0.53%) JIRA
4 2 (0.53%) SQL Server Management Studio (SSMS)
5 1 (0.26%) CircleCI
5 1 (0.26%) GitLab
5 1 (0.26%) Jenkins
5 1 (0.26%) Oracle Forms
5 1 (0.26%) PowerBuilder
5 1 (0.26%) WinDbg
General
1 64 (16.89%) Finance
2 26 (6.86%) Public Sector
3 21 (5.54%) Banking
4 14 (3.69%) Legal
5 11 (2.90%) Law
6 9 (2.37%) Manufacturing
6 9 (2.37%) Telecoms
7 8 (2.11%) Back Office
7 8 (2.11%) Retail
8 4 (1.06%) Front Office
8 4 (1.06%) Marketing
8 4 (1.06%) Pharmaceutical
9 2 (0.53%) Local Government
10 1 (0.26%) Advertising
10 1 (0.26%) Electronics
10 1 (0.26%) Games
10 1 (0.26%) Investment Banking
10 1 (0.26%) Private Banking
10 1 (0.26%) Publishing
Job Titles
1 70 (18.47%) Analyst
2 65 (17.15%) Support Engineer
3 36 (9.50%) Service Analyst
4 35 (9.23%) Service Manager
5 30 (7.92%) Desktop Support
5 30 (7.92%) Service Desk Analyst
6 26 (6.86%) IT Support
7 25 (6.60%) 2nd Line Support
7 25 (6.60%) IT Engineer
8 24 (6.33%) Desktop Engineer
8 24 (6.33%) Support Analyst
9 23 (6.07%) 2nd Line Engineer
10 20 (5.28%) 1st Line Support
11 19 (5.01%) Applications Support
11 19 (5.01%) Service Desk Support
12 18 (4.75%) IT Support Engineer
12 18 (4.75%) Service Delivery Manager
13 17 (4.49%) Consultant
13 17 (4.49%) Developer
14 16 (4.22%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 19 (5.01%) Web Services
2 13 (3.43%) SAML
3 12 (3.17%) LDAP
4 6 (1.58%) .NET
4 6 (1.58%) AngularJS
4 6 (1.58%) REST
5 5 (1.32%) XML
6 4 (1.06%) JSON
7 3 (0.79%) .NET Framework
7 3 (0.79%) CSS
7 3 (0.79%) HTML
7 3 (0.79%) Middleware
7 3 (0.79%) React
8 2 (0.53%) ASP.NET
8 2 (0.53%) ASP.NET MVC
8 2 (0.53%) ASP.NET Web API
8 2 (0.53%) Entity Framework
8 2 (0.53%) WCF
9 1 (0.26%) Java EE
9 1 (0.26%) OSGi
Miscellaneous
1 20 (5.28%) Analytical Skills
2 18 (4.75%) Management Information System
3 15 (3.96%) Data Centre
3 15 (3.96%) Self-Motivation
4 9 (2.37%) Replication
5 8 (2.11%) User Experience
6 7 (1.85%) Video Conferencing
7 5 (1.32%) Blackberry
7 5 (1.32%) Clustering
7 5 (1.32%) Linux Command Line
7 5 (1.32%) PMI
8 4 (1.06%) Driving Licence
8 4 (1.06%) Enterprise Software
8 4 (1.06%) PDA
9 3 (0.79%) iPad
9 3 (0.79%) iPhone
9 3 (0.79%) iSeries
9 3 (0.79%) Private Cloud
9 3 (0.79%) SCADA
9 3 (0.79%) Virtual Team
Operating Systems
1 164 (43.27%) Windows
2 85 (22.43%) Windows 10
3 66 (17.41%) Windows 7
4 42 (11.08%) Windows Server
5 27 (7.12%) Apple iOS
6 22 (5.80%) Linux
7 13 (3.43%) Android
8 12 (3.17%) Windows Server 2012
9 10 (2.64%) Mac OS X
9 10 (2.64%) Windows 8
9 10 (2.64%) Windows Server 2008
10 7 (1.85%) Unix
11 5 (1.32%) Mac OS
12 4 (1.06%) Red Hat Enterprise Linux
12 4 (1.06%) Windows XP
13 3 (0.79%) AIX
14 2 (0.53%) CentOS
14 2 (0.53%) Mac OS X Server
14 2 (0.53%) Windows 2000
15 1 (0.26%) Windows Mobile
Processes & Methodologies
1 125 (32.98%) ITIL
2 73 (19.26%) Service Management
3 59 (15.57%) Service Delivery
4 44 (11.61%) ITSM
5 41 (10.82%) Problem-Solving
6 37 (9.76%) Root Cause Analysis
7 31 (8.18%) Problem Management
8 27 (7.12%) Agile Software Development
8 27 (7.12%) DevOps
9 25 (6.60%) Incident Management
10 23 (6.07%) Project Management
11 22 (5.80%) Change Management
11 22 (5.80%) ITIL V3
12 21 (5.54%) Break/Fix
12 21 (5.54%) Continuous Improvement
13 19 (5.01%) Stakeholder Management
14 18 (4.75%) High Availability
14 18 (4.75%) Release Management
14 18 (4.75%) Workflow
15 17 (4.49%) Change Control
Programming Languages
1 37 (9.76%) PowerShell
2 21 (5.54%) SQL
3 18 (4.75%) JavaScript
4 10 (2.64%) Python
5 8 (2.11%) Bash Shell
6 7 (1.85%) C#
6 7 (1.85%) Java
7 6 (1.58%) VBA
8 5 (1.32%) Perl
8 5 (1.32%) Shell Script
9 4 (1.06%) Go
9 4 (1.06%) Ruby
10 3 (0.79%) Scala
11 2 (0.53%) TypeScript
11 2 (0.53%) VBScript
12 1 (0.26%) C
12 1 (0.26%) PHP
12 1 (0.26%) T-SQL
12 1 (0.26%) VB
Qualifications
1 35 (9.23%) Degree
1 35 (9.23%) Security Cleared
2 31 (8.18%) ITIL Certification
3 28 (7.39%) SC Cleared
4 14 (3.69%) Microsoft Certification
5 11 (2.90%) Cisco Certification
6 10 (2.64%) MCSE
7 8 (2.11%) CCNP
8 7 (1.85%) PMI Certification
9 6 (1.58%) MCP
10 5 (1.32%) CCIE
10 5 (1.32%) DBS Check
11 4 (1.06%) A+ Certification
11 4 (1.06%) AWS Certification
11 4 (1.06%) CCNA
12 3 (0.79%) CISSP
12 3 (0.79%) DV Cleared
12 3 (0.79%) MCSA
12 3 (0.79%) PMP
12 3 (0.79%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (3.43%) QA
2 7 (1.85%) ISO/IEC 27001
3 5 (1.32%) PCI DSS
3 5 (1.32%) PMO
4 3 (0.79%) COBIT
4 3 (0.79%) HMG Security Policy Framework
4 3 (0.79%) Sarbanes-Oxley
5 2 (0.53%) GDPR
5 2 (0.53%) HIPAA
5 2 (0.53%) IFRS
5 2 (0.53%) ISO 9001
5 2 (0.53%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 2 (0.53%) NIST
5 2 (0.53%) Solvency II
6 1 (0.26%) Cyber Essentials
6 1 (0.26%) Cyber Essentials PLUS
6 1 (0.26%) Data Quality
6 1 (0.26%) GxP
System Software
1 110 (29.02%) Active Directory
2 14 (3.69%) VMware Infrastructure
3 10 (2.64%) Microsoft App-V
4 8 (2.11%) Docker
4 8 (2.11%) XenApp
5 6 (1.58%) Hyper-V
6 4 (1.06%) VMware ESXi
7 3 (0.79%) DFS Replication
7 3 (0.79%) Virtual Desktop
7 3 (0.79%) XenDesktop
8 2 (0.53%) ISA Server
8 2 (0.53%) vSphere
9 1 (0.26%) Citrix Hypervisor
9 1 (0.26%) Citrix Presentation Server
9 1 (0.26%) Firmware
9 1 (0.26%) Virtual Machines
9 1 (0.26%) Virtual Servers
9 1 (0.26%) VirtualBox
9 1 (0.26%) VMware Server
9 1 (0.26%) VMware Workstation
Systems Management
1 26 (6.86%) SCCM
2 19 (5.01%) Single Sign-On
3 10 (2.64%) AirWatch
4 8 (2.11%) Kubernetes
4 8 (2.11%) Microsoft Intune
5 5 (1.32%) Ansible
5 5 (1.32%) Opscode Chef
6 4 (1.06%) SCOM
6 4 (1.06%) WSUS
7 3 (0.79%) Jamf Pro
7 3 (0.79%) Puppet
7 3 (0.79%) Salt
8 2 (0.53%) Backup Exec
8 2 (0.53%) Suricata
8 2 (0.53%) vCenter Server
9 1 (0.26%) Cisco CUCM
9 1 (0.26%) NetBackup
9 1 (0.26%) Norton AntiVirus
9 1 (0.26%) SnapMirror
9 1 (0.26%) Symantec Endpoint Protection
Vendors
1 89 (23.48%) Microsoft
2 33 (8.71%) ServiceNow
3 25 (6.60%) Cisco
3 25 (6.60%) VMware
4 15 (3.96%) Oracle
5 14 (3.69%) Citrix
5 14 (3.69%) Splunk
6 12 (3.17%) Apple
6 12 (3.17%) Remedy
7 11 (2.90%) Red Hat
8 10 (2.64%) Dell
8 10 (2.64%) Ivanti
9 9 (2.37%) HP
10 8 (2.11%) Bloomberg
10 8 (2.11%) SAP
11 7 (1.85%) Sun
12 6 (1.58%) Infor
12 6 (1.58%) Misys
12 6 (1.58%) Reuters
12 6 (1.58%) Trayport