Period
to 24 April 2018

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 24 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > London
6 months to
24 Apr 2018
Same period 2017 Same period 2016
Rank 265 252 219
Rank change year-on-year -13 -33 -22
Contract jobs citing SLA 463 408 512
As % of all contract IT jobs advertised in London 1.00% 1.03% 1.16%
As % of the Quality Assurance & Compliance category 7.99% 8.58% 10.35%
Number of daily rates quoted 271 251 316
London median daily rate £330 £405 £350
Median daily rate % change year-on-year -18.52% +15.71% -
10th Percentile £119 £128 £138
90th Percentile £550 £613 £561
England median daily rate £325 £350 £336
% change year-on-year -7.14% +4.24% +4.92%
Number of hourly rates quoted 41 38 19
London median hourly rate £15.50 £14.93 £21.00
Median hourly rate % change year-on-year +3.85% -28.93% +27.27%
10th Percentile £13.13 £9.61 £13.05
90th Percentile £25.00 £25.00 £57.60
England median hourly rate £15.37 £14.75 £17.50
% change year-on-year +4.22% -15.71% +16.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Contract vacancies with a requirement for quality assurance or compliance skills 5,796 4,756 4,949
As % of all contract IT jobs advertised in London 12.57% 11.96% 11.25%
Number of daily rates quoted 4,042 3,329 3,463
London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +5.88%
10th Percentile £305 £300 £263
90th Percentile £675 £675 £638
England median daily rate £450 £450 £410
% change year-on-year - +9.76% +2.50%
Number of hourly rates quoted 95 63 55
London median hourly rate £21.90 £22.00 £22.50
Median hourly rate % change year-on-year -0.45% -2.22% +14.85%
10th Percentile £13.45 £12.22 £13.50
90th Percentile £57.50 £47.45 £42.30
England median hourly rate £22.50 £21.50 £23.81
% change year-on-year +4.65% -9.69% +10.48%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a percentage of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in London.

Contractor daily rate trend for SLA in London

SLA
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing SLA in London over the 6 months to 24 April 2018.

Contractor daily rate histogram for SLA in London

SLA
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in London.

Contractor hourly rate trend for SLA in London

SLA
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing SLA in London over the 6 months to 24 April 2018.

Contractor hourly rate histogram for SLA in London

SLA
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the London region over the 6 months to 24 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -46 75 £350 -30.00% 23
South London -43 28 £433 +31.06% 4
West London -50 25 £330 -13.73% 19
East London +2 19 £475 +35.71% 9
North London 0 2 - - 2
SLA
England

For the 6 months to 24 April 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for SLA.

1 196 (42.33%) ITIL
2 192 (41.47%) Windows
3 116 (25.05%) Active Directory
4 115 (24.84%) Microsoft
5 95 (20.52%) Finance
6 92 (19.87%) Windows 7
7 89 (19.22%) Service Management
8 77 (16.63%) Microsoft Office
9 73 (15.77%) Change Management
10 58 (12.53%) Banking
11 57 (12.31%) Windows 10
12 56 (12.10%) Incident Management
13 55 (11.88%) VMware
14 52 (11.23%) Problem Management
15 51 (11.02%) Service Delivery
16 49 (10.58%) Cisco
16 49 (10.58%) Office 365
17 47 (10.15%) Windows Server
18 43 (9.29%) SQL
19 40 (8.64%) VPN
19 40 (8.64%) ITIL Certification
20 39 (8.42%) Agile Software Development
21 38 (8.21%) Analytical Skills
21 38 (8.21%) SCCM
22 37 (7.99%) Linux
23 36 (7.78%) Legal
24 35 (7.56%) MS Exchange
24 35 (7.56%) VMware Infrastructure
24 35 (7.56%) Problem-Solving
25 34 (7.34%) WAN

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (7.56%) MS Exchange
2 21 (4.54%) SharePoint
3 9 (1.94%) Blackberry Enterprise Server
4 7 (1.51%) IIS
5 6 (1.30%) Exchange Server 2007
6 5 (1.08%) Confluence
6 5 (1.08%) JBoss
6 5 (1.08%) SAS
6 5 (1.08%) SharePoint Server
6 5 (1.08%) Skype for Business
6 5 (1.08%) Tomcat
7 4 (0.86%) Apache
7 4 (0.86%) Apache Airflow
7 4 (0.86%) CMS
7 4 (0.86%) Exchange Server 2010
8 2 (0.43%) IBM Notes
8 2 (0.43%) Oracle SOA Suite
8 2 (0.43%) SharePoint 2010
8 2 (0.43%) WebLogic
8 2 (0.43%) WebSphere
Applications
1 77 (16.63%) Microsoft Office
2 16 (3.46%) Microsoft Excel
3 9 (1.94%) MS Visio
4 6 (1.30%) Microsoft PowerPoint
5 4 (0.86%) SPSS
6 2 (0.43%) Microsoft Project
7 1 (0.22%) Spreadsheet
Business Applications
1 10 (2.16%) Remedy ITSM
2 7 (1.51%) Temenos Globus
2 7 (1.51%) Temenos T24
3 6 (1.30%) Oracle EBS
4 4 (0.86%) Oracle EBS R12
5 3 (0.65%) Dynamics CRM
5 3 (0.65%) Oracle ERP
5 3 (0.65%) Oracle Payables
6 2 (0.43%) Dynamics AX
6 2 (0.43%) Oracle Applications
6 2 (0.43%) Oracle Cash Management
6 2 (0.43%) Oracle E-Business Tax
6 2 (0.43%) Oracle General Ledger
6 2 (0.43%) Oracle Procure-to-Pay
6 2 (0.43%) Oracle Receivables
7 1 (0.22%) Oracle FAH
7 1 (0.22%) Oracle iProcurement
7 1 (0.22%) Oracle Subledger Accounting
7 1 (0.22%) SAP HCM
7 1 (0.22%) thinkFolio
Cloud Services
1 49 (10.58%) Office 365
2 22 (4.75%) Microsoft Azure
3 18 (3.89%) Amazon AWS
4 6 (1.30%) AWS Lambda
4 6 (1.30%) Serverless
5 5 (1.08%) Mimecast
6 3 (0.65%) SaaS
7 2 (0.43%) G Suite
8 1 (0.22%) Adobe Creative Cloud
8 1 (0.22%) Boomi
8 1 (0.22%) Cloud Computing
8 1 (0.22%) GitHub
8 1 (0.22%) SuccessFactors
8 1 (0.22%) Yammer
Communications & Networking
1 40 (8.64%) VPN
2 34 (7.34%) WAN
3 29 (6.26%) LAN
4 23 (4.97%) SAN
5 21 (4.54%) Firewall
6 19 (4.10%) DNS
7 12 (2.59%) DHCP
7 12 (2.59%) Remote Desktop
8 11 (2.38%) Wireless
9 9 (1.94%) Cisco IOS
9 9 (1.94%) Intranet
9 9 (1.94%) SSL
10 8 (1.73%) SMS
11 7 (1.51%) IPsec
11 7 (1.51%) MPLS
11 7 (1.51%) TCP/IP
11 7 (1.51%) VoIP
12 6 (1.30%) Skype
13 5 (1.08%) PBX
13 5 (1.08%) Unified Communications
Database & Business Intelligence
1 30 (6.48%) SQL Server
2 10 (2.16%) Oracle Database
3 9 (1.94%) SQL Server 2012
4 7 (1.51%) Relational Database
5 6 (1.30%) DB2
6 5 (1.08%) Big Data
6 5 (1.08%) Oracle Database 11g
6 5 (1.08%) PostgreSQL
6 5 (1.08%) SQL Server 2008
7 4 (0.86%) BusinessObjects
7 4 (0.86%) Data Warehouse
7 4 (0.86%) Hadoop
7 4 (0.86%) SQL Server Integration Services
8 3 (0.65%) Oracle Database 10g
9 2 (0.43%) Blockchain
9 2 (0.43%) Oracle BI EE
9 2 (0.43%) SQL Server 2016
9 2 (0.43%) SQL Server Reporting Services
10 1 (0.22%) Data Lake
10 1 (0.22%) Electronic Patient Records
Development Applications
1 13 (2.81%) Visual Studio
2 8 (1.73%) JIRA
3 7 (1.51%) Visual Studio Team System
4 6 (1.30%) Team Foundation Server
5 4 (0.86%) git-flow
5 4 (0.86%) VSS/SourceSafe
6 3 (0.65%) Git (software)
6 3 (0.65%) Jenkins
6 3 (0.65%) MSI
7 2 (0.43%) Selenium
8 1 (0.22%) AdminStudio
8 1 (0.22%) Atlassian Bamboo
8 1 (0.22%) Eclipse
8 1 (0.22%) LoadRunner
8 1 (0.22%) Maven
8 1 (0.22%) Sonatype Nexus
8 1 (0.22%) Subversion
8 1 (0.22%) Toad
General
1 95 (20.52%) Finance
2 58 (12.53%) Banking
3 36 (7.78%) Legal
4 29 (6.26%) Telecoms
5 23 (4.97%) Retail
6 20 (4.32%) International Banking
7 12 (2.59%) Law
8 9 (1.94%) Back Office
9 8 (1.73%) Front Office
10 7 (1.51%) Investment Banking
10 7 (1.51%) Publishing
11 6 (1.30%) Advertising
12 5 (1.08%) German Language
13 4 (0.86%) Billing
14 3 (0.65%) Manufacturing
14 3 (0.65%) Marketing
15 2 (0.43%) Financial Institution
15 2 (0.43%) Retail Banking
16 1 (0.22%) Corporate Banking
16 1 (0.22%) Italian Language
Job Titles
1 129 (27.86%) Analyst
2 70 (15.12%) Service Analyst
3 68 (14.69%) Service Desk Analyst
4 53 (11.45%) Support Engineer
5 48 (10.37%) Desktop Support
6 36 (7.78%) Service Manager
7 30 (6.48%) Support Analyst
8 26 (5.62%) 2nd Line Support
9 24 (5.18%) Developer
10 21 (4.54%) Desktop Engineer
10 21 (4.54%) Infrastructure Manager
11 20 (4.32%) 1st Line Support
12 19 (4.10%) Junior
13 18 (3.89%) ITIL Service Analyst
13 18 (3.89%) ITIL Service Desk Analyst
13 18 (3.89%) Junior Analyst
14 17 (3.67%) Banking Analyst
14 17 (3.67%) Service Desk Support
15 16 (3.46%) IT Manager
16 15 (3.24%) Consultant
Libraries, Frameworks & Software Standards
1 15 (3.24%) Web Services
2 12 (2.59%) .NET
3 9 (1.94%) XML
4 7 (1.51%) AngularJS
5 6 (1.30%) HTML
6 5 (1.08%) .NET Framework
6 5 (1.08%) J2EE
6 5 (1.08%) Oracle Fusion
6 5 (1.08%) REST
7 4 (0.86%) ASP.NET Web API
7 4 (0.86%) ASP.NET Web Forms
7 4 (0.86%) CSS
7 4 (0.86%) Entity Framework
7 4 (0.86%) LDAP
7 4 (0.86%) LINQ
7 4 (0.86%) Middleware
7 4 (0.86%) SAML
8 3 (0.65%) ASP.NET
8 3 (0.65%) Hibernate
8 3 (0.65%) JSP
Miscellaneous
1 38 (8.21%) Analytical Skills
2 30 (6.48%) Management Information System
3 26 (5.62%) Computer Science
4 20 (4.32%) Data Centre
5 14 (3.02%) Video Conferencing
6 13 (2.81%) Blackberry
6 13 (2.81%) NHS
6 13 (2.81%) Smartphone
7 12 (2.59%) Replication
8 11 (2.38%) Virtual Team
9 8 (1.73%) Clustering
9 8 (1.73%) iPhone
10 7 (1.51%) HP Superdome
11 6 (1.30%) iPad
11 6 (1.30%) Self-Motivation
12 5 (1.08%) Fixed Income
13 4 (0.86%) CMDB
13 4 (0.86%) Data Protection Act
13 4 (0.86%) IVR
13 4 (0.86%) Mainframe
Operating Systems
1 192 (41.47%) Windows
2 92 (19.87%) Windows 7
3 57 (12.31%) Windows 10
4 47 (10.15%) Windows Server
5 37 (7.99%) Linux
6 27 (5.83%) Windows Server 2008
7 25 (5.40%) Unix
8 17 (3.67%) Windows 2000
9 14 (3.02%) Apple iOS
10 13 (2.81%) Mac OS
11 12 (2.59%) Windows Server 2012
12 9 (1.94%) Android
13 8 (1.73%) Windows Server 2003
14 7 (1.51%) Red Hat Enterprise Linux
15 6 (1.30%) AIX
15 6 (1.30%) Windows XP
16 4 (0.86%) Mac OS X
17 3 (0.65%) Nucleus RTOS
17 3 (0.65%) VMS
17 3 (0.65%) Windows 8
Processes & Methodologies
1 196 (42.33%) ITIL
2 89 (19.22%) Service Management
3 73 (15.77%) Change Management
4 56 (12.10%) Incident Management
5 52 (11.23%) Problem Management
6 51 (11.02%) Service Delivery
7 39 (8.42%) Agile Software Development
8 35 (7.56%) Problem-Solving
9 31 (6.70%) Configuration Management
10 29 (6.26%) Project Management
11 28 (6.05%) Time Management
12 26 (5.62%) Disaster Recovery
12 26 (5.62%) ITIL V3
12 26 (5.62%) ITSM
13 23 (4.97%) Root Cause Analysis
13 23 (4.97%) Scrum
14 22 (4.75%) Stakeholder Management
15 20 (4.32%) Break/Fix
15 20 (4.32%) Line Management
16 18 (3.89%) Continuous Improvement
Programming Languages
1 43 (9.29%) SQL
2 24 (5.18%) PowerShell
3 20 (4.32%) Java
4 15 (3.24%) Shell Script
5 13 (2.81%) JavaScript
6 12 (2.59%) C#
7 8 (1.73%) PL/SQL
8 6 (1.30%) Python
9 5 (1.08%) Perl
10 4 (0.86%) AWK
10 4 (0.86%) Korn
10 4 (0.86%) R
10 4 (0.86%) VB
10 4 (0.86%) VBScript
11 3 (0.65%) C
11 3 (0.65%) T-SQL
11 3 (0.65%) VB.NET
12 2 (0.43%) C++
12 2 (0.43%) PHP
12 2 (0.43%) X++
Qualifications
1 40 (8.64%) ITIL Certification
2 32 (6.91%) Degree
3 28 (6.05%) Microsoft Certification
4 25 (5.40%) Security Cleared
5 21 (4.54%) Cisco Certification
6 18 (3.89%) MCSE
6 18 (3.89%) SC Cleared
7 16 (3.46%) CCNA
8 10 (2.16%) MCSA
9 9 (1.94%) Computer Science Degree
10 8 (1.73%) CCNP
11 7 (1.51%) VMware Certified Professional (VCP)
12 6 (1.30%) MCP
13 5 (1.08%) CCIE
13 5 (1.08%) CCSE
13 5 (1.08%) PRINCE2 Certification
14 4 (0.86%) A+ Certification
14 4 (0.86%) CCVP
14 4 (0.86%) MCITP
14 4 (0.86%) PMP
Quality Assurance & Compliance
1 19 (4.10%) ISO 9001
2 18 (3.89%) ISO/IEC 20000
3 9 (1.94%) Data Quality
3 9 (1.94%) ISO/IEC 27001
4 4 (0.86%) ISO 22301
4 4 (0.86%) QA
5 3 (0.65%) PMO
5 3 (0.65%) SEPA
6 2 (0.43%) GDPR
6 2 (0.43%) HL7
7 1 (0.22%) DICOM
7 1 (0.22%) GAAP
7 1 (0.22%) PCI DSS
7 1 (0.22%) Sarbanes-Oxley
System Software
1 116 (25.05%) Active Directory
2 35 (7.56%) VMware Infrastructure
3 18 (3.89%) Hyper-V
4 5 (1.08%) BitLocker
5 4 (0.86%) Virtual Desktop
5 4 (0.86%) VMware ESXi
6 3 (0.65%) vSphere
6 3 (0.65%) XenApp
7 2 (0.43%) Microsoft App-V
7 2 (0.43%) Oracle RAC
7 2 (0.43%) Terminal Services
8 1 (0.22%) DFS Replication
8 1 (0.22%) Terminal Server
8 1 (0.22%) Virtual Machines
8 1 (0.22%) VMware Workstation
8 1 (0.22%) XenDesktop
Systems Management
1 38 (8.21%) SCCM
2 11 (2.38%) AirWatch
2 11 (2.38%) Backup Exec
3 6 (1.30%) Opscode Chef
3 6 (1.30%) Puppet
3 6 (1.30%) Single Sign-On
4 5 (1.08%) Ansible
5 4 (0.86%) Cisco CUCM
5 4 (0.86%) Data Guard
5 4 (0.86%) NetBackup
6 3 (0.65%) SCOM
6 3 (0.65%) Systems Management Server (SMS)
7 2 (0.43%) DameWare
7 2 (0.43%) Enterprise Manager Cloud Control
7 2 (0.43%) Microsoft Intune
7 2 (0.43%) Symantec Endpoint Protection
8 1 (0.22%) Control-M
8 1 (0.22%) Nagios
8 1 (0.22%) Norton AntiVirus
8 1 (0.22%) Tivoli Storage Manager
Vendors
1 115 (24.84%) Microsoft
2 55 (11.88%) VMware
3 49 (10.58%) Cisco
4 31 (6.70%) Citrix
5 28 (6.05%) Oracle
6 27 (5.83%) Remedy
7 24 (5.18%) Apple
8 22 (4.75%) HP
9 19 (4.10%) Ivanti
10 17 (3.67%) CheckPoint
11 13 (2.81%) EMC
11 13 (2.81%) ServiceNow
12 12 (2.59%) Veeam
13 11 (2.38%) 3PAR
13 11 (2.38%) Juniper
14 9 (1.94%) Red Hat
15 8 (1.73%) NetApp
16 7 (1.51%) Bloomberg
16 7 (1.51%) IBM
16 7 (1.51%) Temenos