Period
to 2 April 2020

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 2 April 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > London
6 months to
2 Apr 2020
Same period 2019 Same period 2018
Rank 226 294 275
Rank change year-on-year +68 -19 -40
Contract jobs citing SLA 272 375 458
As % of all contract jobs advertised in London 1.08% 0.88% 0.98%
As % of the Quality Assurance & Compliance category 11.16% 8.48% 7.77%
Number of daily rates quoted 173 241 273
Median daily rate £395 £350 £317
Median daily rate % change year-on-year +12.86% +10.58% -22.57%
10th Percentile £135 £130 £119
90th Percentile £588 £550 £550
England median daily rate £328 £300 £300
% change year-on-year +9.17% - -14.29%
Number of hourly rates quoted 21 23 41
Median hourly rate £18.70 £17.66 £15.25
Median hourly rate % change year-on-year +5.89% +15.80% -15.28%
10th Percentile £15.00 £12.60 £13.13
90th Percentile £35.75 £27.18 £25.00
England median hourly rate £18.70 £14.85 £15.25
% change year-on-year +25.93% -2.59% +1.63%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Contract vacancies with a requirement for quality assurance or compliance skills 2,437 4,422 5,891
As % of all contract IT jobs advertised in London 9.64% 10.40% 12.63%
Number of daily rates quoted 1,667 2,950 4,083
Median daily rate £490 £500 £495
Median daily rate % change year-on-year -2.00% +1.01% +4.21%
10th Percentile £300 £300 £300
90th Percentile £663 £675 £675
England median daily rate £450 £450 £450
Number of hourly rates quoted 47 60 96
Median hourly rate £32.45 £22.00 £21.25
Median hourly rate % change year-on-year +47.50% +3.53% -12.08%
10th Percentile £17.60 £12.33 £13.19
90th Percentile £50.20 £44.25 £57.50
Median hourly rate £25.68 £22.00 £21.90
% change year-on-year +16.73% +0.46% +6.83%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing SLA in London.

Daily rate trend for SLA in London

SLA
Daily Rate Histogram in London

Daily rate distribution for jobs citing SLA in London over the 6 months to 2 April 2020.

Daily rate histogram for SLA in London

SLA
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing SLA in London.

Hourly rate trend for SLA in London

SLA
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing SLA in London over the 6 months to 2 April 2020.

Hourly rate histogram for SLA in London

SLA
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the London region over the 6 months to 2 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +71 47 £325 - 25
West London +25 23 £238 +18.75% 10
South London +40 14 £120 -42.17% 6
East London +51 13 £475 +18.75% 6
North London +17 2 £285 -24.00%
SLA
England

For the 6 months to 2 April 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for SLA.

1 82 (30.15%) Windows
2 81 (29.78%) ITIL
3 68 (25.00%) Microsoft
4 60 (22.06%) Finance
5 53 (19.49%) Active Directory
6 48 (17.65%) Problem-Solving
7 43 (15.81%) PowerShell
8 41 (15.07%) Office 365
9 40 (14.71%) Incident Management
9 40 (14.71%) Service Management
10 35 (12.87%) Azure
11 34 (12.50%) Linux
12 32 (11.76%) Oracle
13 30 (11.03%) Windows 10
14 29 (10.66%) SQL
15 28 (10.29%) Microsoft Office
15 28 (10.29%) Change Management
15 28 (10.29%) Problem Management
16 27 (9.93%) Agile Software Development
16 27 (9.93%) Analytical Skills
17 26 (9.56%) VMware
17 26 (9.56%) Microsoft Excel
18 24 (8.82%) Migration
19 23 (8.46%) SharePoint
20 22 (8.09%) Remedy
20 22 (8.09%) ITSM
21 21 (7.72%) Service Delivery
21 21 (7.72%) Release Management
22 19 (6.99%) Management Information System
22 19 (6.99%) SQL Server

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (8.46%) SharePoint
2 12 (4.41%) MS Exchange
2 12 (4.41%) Oracle SOA Suite
2 12 (4.41%) Skype for Business
3 11 (4.04%) Confluence
3 11 (4.04%) Red Hat Fuse
3 11 (4.04%) WebLogic
4 10 (3.68%) IIS
5 6 (2.21%) Anypoint
5 6 (2.21%) CMS
5 6 (2.21%) Exchange Server 2010
5 6 (2.21%) SharePoint 2010
5 6 (2.21%) SharePoint 2013
6 5 (1.84%) DataSynapse
7 3 (1.10%) Mendix
8 2 (0.74%) Exchange Server 2007
8 2 (0.74%) Exchange Server 2013
8 2 (0.74%) MTS
8 2 (0.74%) Oracle Workflow
9 1 (0.37%) Adobe Experience Manager
Applications
1 28 (10.29%) Microsoft Office
2 26 (9.56%) Microsoft Excel
3 11 (4.04%) Microsoft PowerPoint
4 5 (1.84%) MS Visio
5 3 (1.10%) Adobe Illustrator
5 3 (1.10%) Photoshop
6 2 (0.74%) Spreadsheet
7 1 (0.37%) Microsoft Project
Business Applications
1 11 (4.04%) Oracle Applications
2 5 (1.84%) Dynamics CRM
3 3 (1.10%) Endur
3 3 (1.10%) Salesforce.com CRM
4 2 (0.74%) Oracle BPM
4 2 (0.74%) Oracle Procure-to-Pay
4 2 (0.74%) Remedy ITSM
5 1 (0.37%) Dynamics AX
5 1 (0.37%) Maximo
5 1 (0.37%) NetSuite
5 1 (0.37%) SAP FS
5 1 (0.37%) SAP Travel Management
Cloud Services
1 41 (15.07%) Office 365
2 35 (12.87%) Azure
3 9 (3.31%) SaaS
4 8 (2.94%) AWS
5 6 (2.21%) Force.com
5 6 (2.21%) GCP
6 5 (1.84%) GitHub
6 5 (1.84%) Power Platform
7 4 (1.47%) Azure Active Directory
7 4 (1.47%) Veeva
8 2 (0.74%) Dynamics 365
8 2 (0.74%) PaaS
9 1 (0.37%) Akamai
9 1 (0.37%) Cloud Computing
9 1 (0.37%) G Suite
9 1 (0.37%) IaaS
9 1 (0.37%) Mimecast
9 1 (0.37%) OneDrive
9 1 (0.37%) Oracle CX
9 1 (0.37%) Sumo Logic
Communications & Networking
1 15 (5.51%) DNS
2 14 (5.15%) Internet
3 13 (4.78%) VPN
4 12 (4.41%) WAN
5 11 (4.04%) LAN
6 10 (3.68%) Firewall
6 10 (3.68%) SAN
6 10 (3.68%) SSL
7 9 (3.31%) Network Security
8 7 (2.57%) DHCP
9 5 (1.84%) Kerberos
9 5 (1.84%) Skype
10 4 (1.47%) IPsec
10 4 (1.47%) Remote Desktop
10 4 (1.47%) Wireless
11 3 (1.10%) Cisco Nexus
11 3 (1.10%) VoIP
12 2 (0.74%) IP Telephony
12 2 (0.74%) Structured Cabling
12 2 (0.74%) WLAN
Database & Business Intelligence
1 19 (6.99%) SQL Server
2 16 (5.88%) Oracle Database
3 13 (4.78%) Oracle Reports
4 11 (4.04%) Oracle BI EE
4 11 (4.04%) Oracle Database 12c
4 11 (4.04%) Oracle ODI
5 10 (3.68%) Data Warehouse
5 10 (3.68%) Relational Database
6 7 (2.57%) SQL Server Analysis Services
6 7 (2.57%) SQL Server Integration Services
7 5 (1.84%) MongoDB
7 5 (1.84%) Oracle Database 11g
7 5 (1.84%) Power BI
8 4 (1.47%) QlikView
9 2 (0.74%) Data Mining
9 2 (0.74%) DB2
9 2 (0.74%) Oracle Smart View
9 2 (0.74%) SQL Server Reporting Services
10 1 (0.37%) MySQL
10 1 (0.37%) SQL Server 2005
Development Applications
1 12 (4.41%) JIRA
2 5 (1.84%) Git (software)
2 5 (1.84%) MSBuild
2 5 (1.84%) Subversion
2 5 (1.84%) TeamCity
3 2 (0.74%) Eclipse
3 2 (0.74%) GitLab
3 2 (0.74%) Jenkins
3 2 (0.74%) PROIV
General
1 60 (22.06%) Finance
2 19 (6.99%) Public Sector
3 18 (6.62%) Banking
4 15 (5.51%) Marketing
5 7 (2.57%) Retail
6 5 (1.84%) Advertising
6 5 (1.84%) Pharmaceutical
6 5 (1.84%) Telecoms
7 4 (1.47%) Legal
8 2 (0.74%) Front Office
8 2 (0.74%) German Language
8 2 (0.74%) Local Government
9 1 (0.37%) Financial Institution
9 1 (0.37%) French Language
9 1 (0.37%) International Banking
9 1 (0.37%) Investment Banking
9 1 (0.37%) Italian Language
9 1 (0.37%) Military
9 1 (0.37%) Publishing
9 1 (0.37%) Retail Banking
Job Titles
1 56 (20.59%) Analyst
2 32 (11.76%) Support Engineer
3 22 (8.09%) Support Analyst
4 21 (7.72%) Consultant
5 20 (7.35%) Service Analyst
6 19 (6.99%) Service Desk Analyst
7 16 (5.88%) 2nd Line Support
8 15 (5.51%) DBA
8 15 (5.51%) Desktop Support
9 13 (4.78%) Architect
10 12 (4.41%) Applications Support
10 12 (4.41%) Developer
11 11 (4.04%) IT Manager
11 11 (4.04%) Oracle Applications DBA
11 11 (4.04%) Oracle DBA
12 10 (3.68%) Desktop Engineer
12 10 (3.68%) Service Manager
13 9 (3.31%) 3rd Line Support
13 9 (3.31%) Desktop Support Engineer
13 9 (3.31%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 12 (4.41%) .NET
2 10 (3.68%) Web Services
3 7 (2.57%) LDAP
3 7 (2.57%) SAML
4 4 (1.47%) CSS
4 4 (1.47%) HTML
5 3 (1.10%) .NET Framework
5 3 (1.10%) Middleware
6 2 (0.74%) COM+
6 2 (0.74%) DCOM
6 2 (0.74%) MSMQ
6 2 (0.74%) WPF
7 1 (0.37%) COM
7 1 (0.37%) J2EE
7 1 (0.37%) Node.js
7 1 (0.37%) OSGi
7 1 (0.37%) REST
7 1 (0.37%) SAP TM
7 1 (0.37%) Struts
7 1 (0.37%) WebSockets
Miscellaneous
1 27 (9.93%) Analytical Skills
2 19 (6.99%) Management Information System
3 13 (4.78%) Enterprise Software
3 13 (4.78%) Self-Motivation
4 12 (4.41%) Data Centre
5 6 (2.21%) Replication
5 6 (2.21%) User Experience
6 5 (1.84%) Grid Computing
7 4 (1.47%) BYOD
7 4 (1.47%) Video Conferencing
8 3 (1.10%) Clustering
8 3 (1.10%) Greenfield Project
8 3 (1.10%) NHS
8 3 (1.10%) Smartphone
9 2 (0.74%) Cloud Native
9 2 (0.74%) Data Structures
9 2 (0.74%) Freedom of Information
9 2 (0.74%) Handset
9 2 (0.74%) iSeries
9 2 (0.74%) SCADA
Operating Systems
1 82 (30.15%) Windows
2 34 (12.50%) Linux
3 30 (11.03%) Windows 10
4 19 (6.99%) Windows Server
5 18 (6.62%) Windows 7
6 17 (6.25%) Apple iOS
7 15 (5.51%) Unix
8 11 (4.04%) Oracle Linux
9 8 (2.94%) Red Hat Enterprise Linux
10 7 (2.57%) Windows Server 2008
11 6 (2.21%) Solaris
11 6 (2.21%) Windows Server 2012
12 3 (1.10%) Mac OS
12 3 (1.10%) Mac OS X
12 3 (1.10%) Windows Server 2016
13 2 (0.74%) AIX
13 2 (0.74%) Android
13 2 (0.74%) Windows Server 2019
Processes & Methodologies
1 81 (29.78%) ITIL
2 48 (17.65%) Problem-Solving
3 40 (14.71%) Incident Management
3 40 (14.71%) Service Management
4 28 (10.29%) Change Management
4 28 (10.29%) Problem Management
5 27 (9.93%) Agile Software Development
6 24 (8.82%) Migration
7 22 (8.09%) ITSM
8 21 (7.72%) Release Management
8 21 (7.72%) Service Delivery
9 17 (6.25%) Business Intelligence
9 17 (6.25%) CRM
9 17 (6.25%) DevOps
9 17 (6.25%) ERP
10 15 (5.51%) ITIL V3
11 14 (5.15%) Proactive Monitoring
11 14 (5.15%) Process Improvement
11 14 (5.15%) Project Management
11 14 (5.15%) Workflow
Programming Languages
1 43 (15.81%) PowerShell
2 29 (10.66%) SQL
3 11 (4.04%) JavaScript
3 11 (4.04%) Shell Script
4 9 (3.31%) Perl
5 7 (2.57%) PL/SQL
5 7 (2.57%) Python
6 5 (1.84%) Bash Shell
6 5 (1.84%) C
7 3 (1.10%) Java
7 3 (1.10%) PHP
8 2 (0.74%) VBScript
9 1 (0.37%) ABAP
9 1 (0.37%) C++
9 1 (0.37%) T-SQL
Qualifications
1 18 (6.62%) Degree
1 18 (6.62%) Security Cleared
2 16 (5.88%) SC Cleared
3 8 (2.94%) Cisco Certification
3 8 (2.94%) ITIL Certification
3 8 (2.94%) Microsoft Certification
4 7 (2.57%) CISSP
5 5 (1.84%) CCNP
5 5 (1.84%) ITIL Foundation Certificate
5 5 (1.84%) MCSE
6 4 (1.47%) A+ Certification
6 4 (1.47%) BC Cleared
6 4 (1.47%) CCNA
6 4 (1.47%) MCP
7 2 (0.74%) CISA
7 2 (0.74%) CIW
7 2 (0.74%) Computer Science Degree
7 2 (0.74%) MCITP
7 2 (0.74%) VCP6
7 2 (0.74%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 8 (2.94%) Data Quality
2 7 (2.57%) PMO
3 5 (1.84%) GDPR
4 4 (1.47%) HMG Security Policy Framework
5 3 (1.10%) ISO/IEC 27001
5 3 (1.10%) Sarbanes-Oxley
6 2 (0.74%) COBIT
7 1 (0.37%) Dodd-Frank
7 1 (0.37%) GxP
7 1 (0.37%) HIPAA
7 1 (0.37%) IFRS
7 1 (0.37%) ISO 9001
7 1 (0.37%) MiFID
7 1 (0.37%) PCI DSS
7 1 (0.37%) QA
System Software
1 53 (19.49%) Active Directory
2 19 (6.99%) VMware Infrastructure
3 11 (4.04%) Oracle RAC
4 8 (2.94%) Docker
5 7 (2.57%) Virtual Machines
6 6 (2.21%) Squid
7 5 (1.84%) vSphere
8 4 (1.47%) VMware ESXi
9 3 (1.10%) vCloud
9 3 (1.10%) XenApp
10 2 (0.74%) Firmware
10 2 (0.74%) Hyper-V
10 2 (0.74%) Virtual Desktop
11 1 (0.37%) BitLocker
11 1 (0.37%) Terminal Services
11 1 (0.37%) Virtual Servers
11 1 (0.37%) VMware NSX
11 1 (0.37%) VMware Workstation
Systems Management
1 14 (5.15%) SCCM
2 11 (4.04%) Puppet
3 8 (2.94%) Ansible
3 8 (2.94%) Kubernetes
4 7 (2.57%) Single Sign-On
5 6 (2.21%) Cacti
5 6 (2.21%) Nagios
5 6 (2.21%) Opsview
5 6 (2.21%) Red Hat Satellite
6 3 (1.10%) Cisco CUCM
7 2 (0.74%) Microsoft Intune
7 2 (0.74%) Opscode Chef
7 2 (0.74%) SCOM
7 2 (0.74%) WSUS
8 1 (0.37%) EMC NetWorker
8 1 (0.37%) ServiceCenter
8 1 (0.37%) SolarWinds Orion
8 1 (0.37%) Symantec Endpoint Protection
8 1 (0.37%) vRealize
Vendors
1 68 (25.00%) Microsoft
2 32 (11.76%) Oracle
3 26 (9.56%) VMware
4 22 (8.09%) Remedy
5 19 (6.99%) ServiceNow
6 15 (5.51%) Cisco
7 14 (5.15%) Salesforce.com
8 13 (4.78%) Splunk
9 11 (4.04%) Citrix
10 9 (3.31%) Red Hat
11 8 (2.94%) Bloomberg
11 8 (2.94%) CheckPoint
12 7 (2.57%) F5
12 7 (2.57%) SAP
13 6 (2.21%) Apple
13 6 (2.21%) HP
13 6 (2.21%) IBM
13 6 (2.21%) MuleSoft
13 6 (2.21%) Sybase
14 5 (1.84%) Ariba