Period
to 15 June 2021

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 15 June 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > London
6 months to
15 Jun 2021
Same period 2020 Same period 2019
Rank 262 230 300
Rank change year-on-year -32 +70 -46
Contract jobs citing SLA 248 193 350
As % of all contract jobs advertised in London 0.96% 1.06% 0.87%
As % of the Quality Assurance & Compliance category 7.98% 9.69% 7.97%
Number of daily rates quoted 176 129 215
10th Percentile £163 £161 £129
25th Percentile £306 £331 £178
Median daily rate (50th Percentile) £450 £463 £375
Median % change year-on-year -2.70% +23.33% +7.14%
75th Percentile £550 £538 £475
90th Percentile £606 £600 £550
England median daily rate £375 £375 £300
% change year-on-year - +25.00% -7.69%
Number of hourly rates quoted 4 12 29
10th Percentile £15.80 £13.50 £12.50
25th Percentile £18.50 £18.38 £13.00
Median hourly rate £20.00 £25.24 £15.00
Median % change year-on-year -20.76% +68.27% -9.09%
75th Percentile £24.75 £33.78 £19.50
90th Percentile £33.30 £35.64 £21.65
England median hourly rate £13.61 £17.00 £15.00
% change year-on-year -19.97% +13.33% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Contract vacancies with a requirement for quality assurance or compliance skills 3,109 1,991 4,389
As % of all contract IT jobs advertised in London 12.08% 10.95% 10.95%
Number of daily rates quoted 2,128 1,388 2,982
10th Percentile £320 £300 £310
25th Percentile £413 £400 £400
Median daily rate (50th Percentile) £513 £500 £500
Median % change year-on-year +2.50% - +2.56%
75th Percentile £613 £575 £583
90th Percentile £690 £658 £675
England median daily rate £475 £470 £450
% change year-on-year +1.06% +4.44% -
Number of hourly rates quoted 26 40 59
10th Percentile £14.00 £15.89 £12.50
25th Percentile £16.56 £19.81 £15.00
Median hourly rate £20.06 £30.89 £20.75
Median % change year-on-year -35.07% +48.84% -5.47%
75th Percentile £30.19 £41.48 £25.44
90th Percentile £38.88 £53.98 £43.75
England median hourly rate £20.90 £22.81 £22.00
% change year-on-year -8.35% +3.66% +0.46%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing SLA in London.

Daily rate trend for SLA in London

SLA
Daily Rate Histogram in London

Daily rate distribution for jobs citing SLA in London over the 6 months to 15 June 2021.

Daily rate histogram for SLA in London

SLA
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing SLA in London.

Hourly rate trend for SLA in London

SLA
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing SLA in London over the 6 months to 15 June 2021.

Hourly rate histogram for SLA in London

SLA
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the London region over the 6 months to 15 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +5 32 £400 +10.34% 18
East London +2 6 £495 +10.00% 6
South London +24 2 £600 +406.33%
West London -5 2 £175 -53.33% 9
SLA
England

For the 6 months to 15 June 2021, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for SLA.

1 75 (30.24%) Windows
2 74 (29.84%) Finance
3 65 (26.21%) ITIL
4 61 (24.60%) Microsoft
5 57 (22.98%) Active Directory
6 47 (18.95%) Azure
7 41 (16.53%) Microsoft 365
8 40 (16.13%) Migration
8 40 (16.13%) Agile Software Development
9 36 (14.52%) Windows 10
9 36 (14.52%) Social Skills
10 33 (13.31%) Cisco
11 29 (11.69%) Banking
12 28 (11.29%) Service Delivery
13 26 (10.48%) DevOps
14 25 (10.08%) Problem-Solving
14 25 (10.08%) Microsoft Office
15 24 (9.68%) Change Management
16 23 (9.27%) Service Management
16 23 (9.27%) VMware
16 23 (9.27%) SQL
16 23 (9.27%) SharePoint
16 23 (9.27%) Project Management
16 23 (9.27%) AWS
17 22 (8.87%) Linux
18 21 (8.47%) ITSM
18 21 (8.47%) VMware Infrastructure
18 21 (8.47%) Windows Server
19 20 (8.06%) Security Cleared
19 20 (8.06%) Stakeholder Management

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (9.27%) SharePoint
2 13 (5.24%) Confluence
3 7 (2.82%) MS Exchange
4 5 (2.02%) SharePoint 2010
5 4 (1.61%) Skype for Business
6 3 (1.21%) Camunda
7 2 (0.81%) Apache Spark
7 2 (0.81%) Appian
7 2 (0.81%) Oracle SOA Suite
8 1 (0.40%) Apache
8 1 (0.40%) Apache ServiceMix
8 1 (0.40%) Blackberry Enterprise Server
8 1 (0.40%) Elasticsearch
8 1 (0.40%) IIS
8 1 (0.40%) JBoss
8 1 (0.40%) Oracle Service Bus
8 1 (0.40%) Red Hat Fuse
8 1 (0.40%) WebLogic
8 1 (0.40%) WebLogic Portal
8 1 (0.40%) WebSphere
Applications
1 25 (10.08%) Microsoft Office
2 19 (7.66%) Microsoft Excel
3 8 (3.23%) MS Visio
4 5 (2.02%) InfoPath
5 4 (1.61%) Microsoft PowerPoint
6 1 (0.40%) Microsoft Project
Business Applications
1 10 (4.03%) Oracle General Ledger
1 10 (4.03%) Oracle Payables
1 10 (4.03%) Oracle Receivables
2 8 (3.23%) Oracle Assets
2 8 (3.23%) Oracle FAH
2 8 (3.23%) Oracle Financials
2 8 (3.23%) Oracle Internet Expenses
2 8 (3.23%) Oracle iProcurement
2 8 (3.23%) Oracle Subledger Accounting
3 6 (2.42%) Oracle EBS
3 6 (2.42%) Oracle E-Business Tax
4 4 (1.61%) Cerner Millennium
5 3 (1.21%) Endur
5 3 (1.21%) SAP S/4HANA
6 2 (0.81%) Oracle Applications
6 2 (0.81%) Oracle EBS R12
6 2 (0.81%) SAP ERP
6 2 (0.81%) SAP SCM
7 1 (0.40%) Aligne
7 1 (0.40%) ION MarketView
Cloud Services
1 47 (18.95%) Azure
2 41 (16.53%) Microsoft 365
3 23 (9.27%) AWS
4 11 (4.44%) Power Platform
5 7 (2.82%) GCP
5 7 (2.82%) Virtual Private Cloud
6 6 (2.42%) OpenShift
7 5 (2.02%) Azure ExpressRoute
7 5 (2.02%) Power Automate
7 5 (2.02%) PowerApps
8 4 (1.61%) Adobe Creative Cloud
8 4 (1.61%) IaaS
9 3 (1.21%) Azure Active Directory
9 3 (1.21%) GitHub
10 2 (0.81%) Boomi
10 2 (0.81%) Datadog
10 2 (0.81%) PaaS
10 2 (0.81%) SaaS
11 1 (0.40%) Amazon EC2
11 1 (0.40%) Google Workspace
Communications & Networking
1 16 (6.45%) Firewall
2 14 (5.65%) WAN
3 13 (5.24%) LAN
4 11 (4.44%) TCP/IP
5 10 (4.03%) SAN
6 9 (3.63%) VPN
7 7 (2.82%) BGP
7 7 (2.82%) EIGRP
7 7 (2.82%) OSPF
7 7 (2.82%) SSL
8 6 (2.42%) Internet
8 6 (2.42%) MPLS
8 6 (2.42%) Wireless
9 5 (2.02%) DHCP
9 5 (2.02%) DNS
9 5 (2.02%) DWDM
9 5 (2.02%) HSRP
9 5 (2.02%) Network Security
9 5 (2.02%) RIP
9 5 (2.02%) Skype
Database & Business Intelligence
1 12 (4.84%) Hadoop
2 7 (2.82%) Big Data
3 6 (2.42%) Oracle BI EE
4 5 (2.02%) Power BI
5 4 (1.61%) Apache Hive
5 4 (1.61%) PostgreSQL
5 4 (1.61%) Tableau
6 3 (1.21%) SQL Server
7 2 (0.81%) Amazon DynamoDB
7 2 (0.81%) Data Lake
7 2 (0.81%) Data Warehouse
7 2 (0.81%) Electronic Patient Records
7 2 (0.81%) NoSQL
7 2 (0.81%) Oracle BI Publisher
7 2 (0.81%) Redis
7 2 (0.81%) SQL Server 2012
7 2 (0.81%) SQL Server 2016
7 2 (0.81%) SQL Server 2019
8 1 (0.40%) Amazon Redshift
8 1 (0.40%) BigQuery
Development Applications
1 15 (6.05%) JIRA
2 7 (2.82%) Jenkins
3 3 (1.21%) Git (software)
3 3 (1.21%) GitLab
4 1 (0.40%) Vagrant
General
1 74 (29.84%) Finance
2 36 (14.52%) Social Skills
3 29 (11.69%) Banking
4 17 (6.85%) Telecoms
5 15 (6.05%) Legal
5 15 (6.05%) Organisational Skills
6 13 (5.24%) Analytical Skills
7 9 (3.63%) Financial Institution
7 9 (3.63%) Investment Banking
8 8 (3.23%) Public Sector
9 6 (2.42%) Documentation Skills
10 5 (2.02%) Law
11 4 (1.61%) Digital Economy
11 4 (1.61%) Marketing
11 4 (1.61%) Presentation Skills
12 3 (1.21%) Billing
12 3 (1.21%) Front Office
12 3 (1.21%) Influencing Skills
13 2 (0.81%) Automotive
13 2 (0.81%) Back Office
Job Titles
1 38 (15.32%) Analyst
2 22 (8.87%) Consultant
3 17 (6.85%) Developer
4 15 (6.05%) Administrator
5 13 (5.24%) Architect
6 12 (4.84%) Service Manager
6 12 (4.84%) Support Engineer
7 11 (4.44%) Service Analyst
7 11 (4.44%) Support Analyst
8 10 (4.03%) 2nd Line Support
8 10 (4.03%) VMware Engineer
9 9 (3.63%) Azure Engineer
10 8 (3.23%) Network Engineer
11 7 (2.82%) Desktop Support
11 7 (2.82%) Service Desk Analyst
12 6 (2.42%) Banking Analyst
12 6 (2.42%) Delivery Manager
12 6 (2.42%) Team Leader
13 5 (2.02%) Citrix Support
13 5 (2.02%) Virtualisation Engineer
Libraries, Frameworks & Software Standards
1 10 (4.03%) Kafka
2 7 (2.82%) Elastic Stack
3 5 (2.02%) Express
4 4 (1.61%) Web Services
5 3 (1.21%) COM
5 3 (1.21%) Node.js
5 3 (1.21%) React
5 3 (1.21%) REST
5 3 (1.21%) Spring
5 3 (1.21%) XML
6 2 (0.81%) .NET
6 2 (0.81%) AngularJS
6 2 (0.81%) Drools
6 2 (0.81%) PySpark
6 2 (0.81%) Sensu
7 1 (0.40%) CSS
7 1 (0.40%) HTML
7 1 (0.40%) J2EE
7 1 (0.40%) SOAP
7 1 (0.40%) Struts
Miscellaneous
1 13 (5.24%) Data Centre
2 9 (3.63%) Hedge funds
3 7 (2.82%) Fixed Income
3 7 (2.82%) Video Conferencing
4 6 (2.42%) Equities
5 5 (2.02%) CESG
5 5 (2.02%) Management Information System
5 5 (2.02%) Virtual Team
6 4 (1.61%) CMDB
6 4 (1.61%) NHS
6 4 (1.61%) PACS
6 4 (1.61%) Replication
6 4 (1.61%) Self-Motivation
7 3 (1.21%) Clustering
7 3 (1.21%) Enterprise Software
7 3 (1.21%) User Experience
8 2 (0.81%) BYOD
8 2 (0.81%) Greenfield Project
8 2 (0.81%) Social Media
8 2 (0.81%) SWIFT
Operating Systems
1 75 (30.24%) Windows
2 36 (14.52%) Windows 10
3 22 (8.87%) Linux
4 21 (8.47%) Windows Server
5 14 (5.65%) Windows 7
6 13 (5.24%) Unix
7 7 (2.82%) Apple iOS
8 5 (2.02%) Windows Server 2012
9 4 (1.61%) Windows Server 2019
10 3 (1.21%) Mac OS
11 2 (0.81%) AIX
11 2 (0.81%) Android
11 2 (0.81%) Mac OS X
11 2 (0.81%) Windows 8
11 2 (0.81%) Windows Server 2016
11 2 (0.81%) Windows XP
12 1 (0.40%) Windows Server 2008
Processes & Methodologies
1 65 (26.21%) ITIL
2 40 (16.13%) Agile Software Development
2 40 (16.13%) Migration
3 28 (11.29%) Service Delivery
4 26 (10.48%) DevOps
5 25 (10.08%) Problem-Solving
6 24 (9.68%) Change Management
7 23 (9.27%) Project Management
7 23 (9.27%) Service Management
8 21 (8.47%) ITSM
9 20 (8.06%) Stakeholder Management
10 19 (7.66%) Translating Business Requirements
11 17 (6.85%) Scrum
11 17 (6.85%) Time Management
12 16 (6.45%) Analytics
13 15 (6.05%) Disaster Recovery
13 15 (6.05%) Incident Management
13 15 (6.05%) Project Delivery
14 13 (5.24%) Network Management
14 13 (5.24%) Process Improvement
Programming Languages
1 23 (9.27%) SQL
2 20 (8.06%) Python
3 16 (6.45%) PowerShell
4 13 (5.24%) Java
5 5 (2.02%) Bash Shell
5 5 (2.02%) JavaScript
6 3 (1.21%) C#
6 3 (1.21%) C++
7 2 (0.81%) C
7 2 (0.81%) Go
7 2 (0.81%) PHP
7 2 (0.81%) PL/SQL
7 2 (0.81%) Rust
7 2 (0.81%) Shell Script
7 2 (0.81%) VBA
8 1 (0.40%) Perl
8 1 (0.40%) Ruby
8 1 (0.40%) T-SQL
8 1 (0.40%) VBScript
Qualifications
1 20 (8.06%) Security Cleared
2 16 (6.45%) Cisco Certification
3 14 (5.65%) CCNP
3 14 (5.65%) SC Cleared
4 13 (5.24%) Degree
4 13 (5.24%) ITIL Certification
5 8 (3.23%) Microsoft Certification
6 7 (2.82%) CCNA
7 6 (2.42%) Citrix Certification
8 5 (2.02%) DV Cleared
8 5 (2.02%) MCITP
9 4 (1.61%) AWS Certification
10 3 (1.21%) CCNP Voice
10 3 (1.21%) Computer Science Degree
10 3 (1.21%) MCSE
11 2 (0.81%) CCSP
11 2 (0.81%) CISM
11 2 (0.81%) CISSP
11 2 (0.81%) MCP
11 2 (0.81%) MCSA
Quality Assurance & Compliance
1 13 (5.24%) GDPR
2 11 (4.44%) ISO/IEC 27001
3 4 (1.61%) Data Quality
3 4 (1.61%) HL7
3 4 (1.61%) PMO
4 3 (1.21%) QA
5 2 (0.81%) EMIR
5 2 (0.81%) MiFID
6 1 (0.40%) Disclosure Scotland
System Software
1 57 (22.98%) Active Directory
2 21 (8.47%) VMware Infrastructure
3 13 (5.24%) Docker
4 6 (2.42%) Microsoft Virtual Server
4 6 (2.42%) Virtual Servers
5 4 (1.61%) Hyper-V
6 2 (0.81%) Firmware
6 2 (0.81%) Terminal Server
6 2 (0.81%) Virtual Desktop
6 2 (0.81%) VMware ESXi
6 2 (0.81%) vSphere
7 1 (0.40%) Gluster
7 1 (0.40%) GlusterFS
7 1 (0.40%) Oracle RAC
7 1 (0.40%) Veritas Cluster Server
7 1 (0.40%) Veritas Volume Manager
7 1 (0.40%) VMware NSX
7 1 (0.40%) VMware Server
7 1 (0.40%) XenApp
7 1 (0.40%) XenDesktop
Systems Management
1 14 (5.65%) SCCM
2 13 (5.24%) Kubernetes
3 9 (3.63%) Ansible
4 8 (3.23%) Grafana
4 8 (3.23%) Prometheus
5 5 (2.02%) HP NNM
5 5 (2.02%) Terraform
6 4 (1.61%) Cisco CUCM
6 4 (1.61%) SCOM
7 2 (0.81%) HP Quality Center
7 2 (0.81%) Istio
7 2 (0.81%) Nagios
7 2 (0.81%) Puppet
7 2 (0.81%) WSUS
8 1 (0.40%) Backup Exec
8 1 (0.40%) Jamf Pro
8 1 (0.40%) Nexpose
8 1 (0.40%) Opscode Chef
8 1 (0.40%) SCVMM
8 1 (0.40%) vCenter Server
Vendors
1 61 (24.60%) Microsoft
2 33 (13.31%) Cisco
3 23 (9.27%) VMware
4 19 (7.66%) Oracle
5 14 (5.65%) F5
5 14 (5.65%) ServiceNow
6 12 (4.84%) Citrix
7 11 (4.44%) HP
7 11 (4.44%) Juniper
8 9 (3.63%) CheckPoint
8 9 (3.63%) Cloudera
9 7 (2.82%) Apple
10 6 (2.42%) IBM
11 5 (2.02%) Capita
11 5 (2.02%) Fortinet
11 5 (2.02%) NetScout
11 5 (2.02%) Nintex
11 5 (2.02%) Radware
11 5 (2.02%) Salesforce.com
11 5 (2.02%) Splunk