Period
to 18 January 2022

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 18 January 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > London
6 months to
18 Jan 2022
Same period 2021 Same period 2020
Rank 257 263 251
Rank change year-on-year +6 -12 +39
Contract jobs citing SLA 395 136 308
As % of all contract jobs advertised in London 1.06% 0.79% 1.02%
As % of the Quality Assurance & Compliance category 8.17% 6.92% 9.61%
Number of daily rates quoted 269 97 199
10th Percentile £165 £105 £133
25th Percentile £203 £200 £190
Median daily rate (50th Percentile) £450 £350 £350
Median % change year-on-year +28.57% - +7.69%
75th Percentile £569 £500 £450
90th Percentile £675 £597 £563
England median daily rate £300 £350 £313
% change year-on-year -14.29% +12.00% -3.85%
Number of hourly rates quoted 16 2 26
10th Percentile £15.54 £14.60 £13.00
25th Percentile £17.23 £15.50 £14.25
Median hourly rate £22.09 £17.00 £17.50
Median % change year-on-year +29.94% -2.86% +7.69%
75th Percentile £27.00 £18.50 £18.70
90th Percentile £42.50 £19.40 £31.12
England median hourly rate £13.00 £12.89 £16.50
% change year-on-year +0.87% -21.89% +10.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Contract vacancies with a requirement for quality assurance or compliance skills 4,836 1,964 3,205
As % of all contract IT jobs advertised in London 12.93% 11.38% 10.66%
Number of daily rates quoted 3,337 1,351 2,235
10th Percentile £350 £302 £300
25th Percentile £435 £400 £400
Median daily rate (50th Percentile) £550 £500 £495
Median % change year-on-year +10.00% +1.01% +2.06%
75th Percentile £638 £588 £575
90th Percentile £728 £675 £663
England median daily rate £500 £475 £450
% change year-on-year +5.26% +5.56% -
Number of hourly rates quoted 60 9 47
10th Percentile £17.47 £16.80 £12.00
25th Percentile £24.49 £17.96 £14.50
Median hourly rate £36.50 £22.00 £18.70
Median % change year-on-year +65.91% +17.65% -14.02%
75th Percentile £49.25 £27.76 £29.96
90th Percentile - £51.06 £46.82
England median hourly rate £23.00 £21.05 £20.88
% change year-on-year +9.26% +0.84% +3.11%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing SLA in London.

Daily rate trend for SLA in London

SLA
Daily Rate Histogram in London

Daily rate distribution for jobs citing SLA in London over the 6 months to 18 January 2022.

Daily rate histogram for SLA in London

SLA
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing SLA in London.

Hourly rate trend for SLA in London

SLA
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing SLA in London over the 6 months to 18 January 2022.

Hourly rate histogram for SLA in London

SLA
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the London region over the 6 months to 18 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -30 46 £493 +24.68% 18
West London -10 14 £275 -26.67% 12
South London -1 7 £140 -76.67% 3
North London +7 6 £160 +14.29%
SLA
England

For the 6 months to 18 January 2022, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for SLA.

1 139 (35.19%) ITIL
2 134 (33.92%) Windows
3 117 (29.62%) Microsoft
4 112 (28.35%) Social Skills
5 92 (23.29%) Active Directory
6 81 (20.51%) Finance
7 78 (19.75%) Azure
8 74 (18.73%) Microsoft 365
9 63 (15.95%) Service Management
10 58 (14.68%) Agile Software Development
10 58 (14.68%) Problem-Solving
11 57 (14.43%) Windows 10
11 57 (14.43%) Change Management
12 49 (12.41%) VMware
13 47 (11.90%) Incident Management
14 46 (11.65%) Cisco
15 43 (10.89%) Service Delivery
15 43 (10.89%) Data Centre
16 42 (10.63%) Migration
17 41 (10.38%) Windows Server
17 41 (10.38%) ServiceNow
18 38 (9.62%) ITSM
18 38 (9.62%) Microsoft Office
18 38 (9.62%) Security Cleared
19 37 (9.37%) Continuous Improvement
20 35 (8.86%) PowerShell
21 32 (8.10%) Problem Management
22 31 (7.85%) Degree
22 31 (7.85%) Management Information System
23 30 (7.59%) VMware Infrastructure

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (3.54%) SharePoint
2 8 (2.03%) Apache Spark
2 8 (2.03%) IIS
3 4 (1.01%) Appian
4 3 (0.76%) Apache
4 3 (0.76%) Camunda
4 3 (0.76%) MS Exchange
5 2 (0.51%) CMS
5 2 (0.51%) Confluence
5 2 (0.51%) JBoss
5 2 (0.51%) Oracle SOA Suite
6 1 (0.25%) Adobe Experience Manager
6 1 (0.25%) Sitecore CMS
6 1 (0.25%) Skype for Business
Applications
1 38 (9.62%) Microsoft Office
2 20 (5.06%) Microsoft Excel
3 5 (1.27%) Microsoft PowerPoint
4 2 (0.51%) MS Visio
4 2 (0.51%) Spreadsheet
5 1 (0.25%) Microsoft Project
Business Applications
1 2 (0.51%) Maximo
1 2 (0.51%) Oracle SCM
1 2 (0.51%) SimCorp Dimension
2 1 (0.25%) Dynamics CRM
Cloud Services
1 78 (19.75%) Azure
2 74 (18.73%) Microsoft 365
3 25 (6.33%) AWS
4 20 (5.06%) IaaS
4 20 (5.06%) PaaS
5 14 (3.54%) Azure Active Directory
6 13 (3.29%) Power Platform
7 9 (2.28%) GitHub
8 8 (2.03%) Amazon EMR
8 8 (2.03%) Amazon S3
9 6 (1.52%) Azure Monitor
10 5 (1.27%) Cloud Computing
10 5 (1.27%) GCP
10 5 (1.27%) OneDrive
11 4 (1.01%) Amazon EC2
11 4 (1.01%) Mimecast
12 3 (0.76%) AWS CloudFormation
12 3 (0.76%) Azure Key Vault
12 3 (0.76%) Datadog
12 3 (0.76%) Rubrik
Communications & Networking
1 29 (7.34%) Firewall
2 24 (6.08%) VPN
3 20 (5.06%) DNS
4 17 (4.30%) DHCP
5 14 (3.54%) SAN
6 12 (3.04%) Network Security
6 12 (3.04%) Wireless
7 10 (2.53%) Junos
7 10 (2.53%) MPLS
7 10 (2.53%) NetScaler
7 10 (2.53%) TCP/IP
8 9 (2.28%) BGP
8 9 (2.28%) LAN
8 9 (2.28%) WAN
9 8 (2.03%) OSPF
10 7 (1.77%) Multicast
11 6 (1.52%) Intranet
11 6 (1.52%) IPv6
12 5 (1.27%) DMZ
12 5 (1.27%) Internet
Database & Business Intelligence
1 12 (3.04%) Data Warehouse
1 12 (3.04%) Power BI
2 10 (2.53%) Big Data
3 9 (2.28%) Amazon RDS
3 9 (2.28%) Data Lake
4 8 (2.03%) Amazon Athena
4 8 (2.03%) Amazon Redshift
4 8 (2.03%) Pentaho
5 7 (1.77%) Tableau
6 6 (1.52%) Metadata
6 6 (1.52%) SQL Server
7 5 (1.27%) MySQL
7 5 (1.27%) Redis
8 3 (0.76%) Apache Cassandra
8 3 (0.76%) NoSQL
8 3 (0.76%) PostgreSQL
9 2 (0.51%) DB2
9 2 (0.51%) Hadoop
9 2 (0.51%) Oracle Reports
9 2 (0.51%) PowerCenter
Development Applications
1 8 (2.03%) JIRA
2 6 (1.52%) Jenkins
3 4 (1.01%) Git (software)
3 4 (1.01%) GitLab
4 1 (0.25%) AdminStudio
4 1 (0.25%) MSI
General
1 112 (28.35%) Social Skills
2 81 (20.51%) Finance
3 26 (6.58%) Analytical Skills
4 23 (5.82%) Organisational Skills
5 22 (5.57%) Banking
6 20 (5.06%) Marketing
6 20 (5.06%) Telecoms
7 19 (4.81%) Public Sector
8 15 (3.80%) Legal
9 14 (3.54%) Manufacturing
10 13 (3.29%) Financial Institution
11 12 (3.04%) Presentation Skills
12 9 (2.28%) Digital Economy
12 9 (2.28%) Electronics
13 7 (1.77%) Retail
14 4 (1.01%) Investment Banking
15 3 (0.76%) Local Government
16 2 (0.51%) Back Office
16 2 (0.51%) Games
16 2 (0.51%) Law
Job Titles
1 92 (23.29%) Analyst
2 41 (10.38%) Service Analyst
3 33 (8.35%) Service Desk Analyst
4 32 (8.10%) Service Manager
5 21 (5.32%) Desktop Support
6 20 (5.06%) Support Engineer
7 19 (4.81%) 2nd Line Support
8 18 (4.56%) IT Support
9 17 (4.30%) Azure Engineer
10 16 (4.05%) Support Analyst
11 15 (3.80%) 1st Line Support
12 14 (3.54%) Consultant
13 13 (3.29%) Administrator
13 13 (3.29%) Delivery Manager
13 13 (3.29%) Infrastructure Engineer
13 13 (3.29%) IT Analyst
14 12 (3.04%) Architect
14 12 (3.04%) Developer
14 12 (3.04%) Service Desk Support
15 11 (2.78%) Business Analyst
Libraries, Frameworks & Software Standards
1 12 (3.04%) Middleware
2 10 (2.53%) Kafka
3 6 (1.52%) COM
4 5 (1.27%) Elastic Stack
4 5 (1.27%) React
5 4 (1.01%) CSS
5 4 (1.01%) Express
5 4 (1.01%) HTML
5 4 (1.01%) XMPP
6 3 (0.76%) ADO
6 3 (0.76%) Java EE
6 3 (0.76%) OSGi
6 3 (0.76%) REST
6 3 (0.76%) Sensu
6 3 (0.76%) Struts
6 3 (0.76%) Web Services
6 3 (0.76%) XML
7 2 (0.51%) .NET
7 2 (0.51%) ARM Templates
7 2 (0.51%) STL
Miscellaneous
1 43 (10.89%) Data Centre
2 31 (7.85%) Management Information System
3 19 (4.81%) Video Conferencing
4 18 (4.56%) Replication
4 18 (4.56%) Virtual Team
5 9 (2.28%) CMDB
6 8 (2.03%) EPoS
6 8 (2.03%) NHS
7 7 (1.77%) Hedge funds
7 7 (1.77%) Renewable Energy
8 6 (1.52%) Self-Motivation
9 5 (1.27%) Analytical Mindset
9 5 (1.27%) Clustering
9 5 (1.27%) Mainframe
9 5 (1.27%) Public Cloud
9 5 (1.27%) User Experience
10 4 (1.01%) Client/Server
10 4 (1.01%) Cloud Native
10 4 (1.01%) PDA
10 4 (1.01%) PKI
Operating Systems
1 134 (33.92%) Windows
2 57 (14.43%) Windows 10
3 41 (10.38%) Windows Server
4 24 (6.08%) Windows 7
5 21 (5.32%) Linux
6 12 (3.04%) Android
6 12 (3.04%) Mac OS
7 10 (2.53%) Apple iOS
8 9 (2.28%) Unix
9 6 (1.52%) Windows Server 2016
10 4 (1.01%) Windows Server 2008
10 4 (1.01%) Windows Server 2012
11 3 (0.76%) Windows Server 2019
12 2 (0.51%) AIX
12 2 (0.51%) Mac OS X
12 2 (0.51%) Oracle Linux
12 2 (0.51%) Red Hat Enterprise Linux
12 2 (0.51%) VMS
12 2 (0.51%) Windows XP
13 1 (0.25%) Windows 8
Processes & Methodologies
1 139 (35.19%) ITIL
2 63 (15.95%) Service Management
3 58 (14.68%) Agile Software Development
3 58 (14.68%) Problem-Solving
4 57 (14.43%) Change Management
5 47 (11.90%) Incident Management
6 43 (10.89%) Service Delivery
7 42 (10.63%) Migration
8 38 (9.62%) ITSM
9 37 (9.37%) Continuous Improvement
10 32 (8.10%) Problem Management
11 27 (6.84%) Project Delivery
12 25 (6.33%) Decision-Making
13 22 (5.57%) Analytics
13 22 (5.57%) Disaster Recovery
13 22 (5.57%) Project Management
14 21 (5.32%) Business Intelligence
14 21 (5.32%) Time Management
15 19 (4.81%) Mentoring
16 18 (4.56%) Root Cause Analysis
Programming Languages
1 35 (8.86%) PowerShell
2 22 (5.57%) SQL
3 20 (5.06%) Python
4 15 (3.80%) Java
5 11 (2.78%) Go
6 10 (2.53%) C
7 9 (2.28%) JavaScript
8 7 (1.77%) Shell Script
9 5 (1.27%) Bash
10 4 (1.01%) Ruby
11 3 (0.76%) C#
11 3 (0.76%) Rust
12 2 (0.51%) C++
12 2 (0.51%) Perl
12 2 (0.51%) PHP
12 2 (0.51%) PL/SQL
13 1 (0.25%) COBOL
13 1 (0.25%) Scala
13 1 (0.25%) VB
13 1 (0.25%) VBScript
Qualifications
1 38 (9.62%) Security Cleared
2 31 (7.85%) Degree
3 30 (7.59%) SC Cleared
4 21 (5.32%) Cisco Certification
4 21 (5.32%) Microsoft Certification
5 20 (5.06%) ITIL Certification
6 12 (3.04%) CCNA
7 10 (2.53%) JNCIA
7 10 (2.53%) MCITP
7 10 (2.53%) MCSE
8 6 (1.52%) Computer Science Degree
9 5 (1.27%) DBS Check
10 4 (1.01%) AWS Certification
10 4 (1.01%) CCIE
10 4 (1.01%) CCNP
10 4 (1.01%) CISM
10 4 (1.01%) CISSP
10 4 (1.01%) PRINCE2 Certification
11 3 (0.76%) BC Cleared
11 3 (0.76%) CISA
Quality Assurance & Compliance
1 18 (4.56%) GDPR
2 17 (4.30%) ISO/IEC 27001
3 10 (2.53%) QA
4 8 (2.03%) Data Quality
5 6 (1.52%) ISO 22301
6 4 (1.01%) COBIT
6 4 (1.01%) GRC
6 4 (1.01%) PMO
7 3 (0.76%) PCI DSS
8 2 (0.51%) Accessibility
9 1 (0.25%) DICOM
9 1 (0.25%) HL7
9 1 (0.25%) ISO/IEC 20000
9 1 (0.25%) NIST
System Software
1 92 (23.29%) Active Directory
2 30 (7.59%) VMware Infrastructure
3 24 (6.08%) Docker
4 13 (3.29%) Virtual Machines
5 10 (2.53%) XenApp
6 8 (2.03%) Firmware
7 7 (1.77%) Microsoft Virtual Server
7 7 (1.77%) Virtual Servers
8 5 (1.27%) Hyper-V
8 5 (1.27%) Virtual Desktop
9 2 (0.51%) NFS
9 2 (0.51%) VMware ESXi
9 2 (0.51%) VMware NSX
10 1 (0.25%) Microsoft App-V
10 1 (0.25%) OCFS2
Systems Management
1 20 (5.06%) Kubernetes
1 20 (5.06%) Terraform
2 18 (4.56%) Microsoft Intune
3 15 (3.80%) SCCM
4 12 (3.04%) Ansible
5 10 (2.53%) ZABBIX
6 9 (2.28%) Grafana
6 9 (2.28%) Nagios
7 7 (1.77%) Active Directory Federation Services
8 5 (1.27%) Failover Clustering
8 5 (1.27%) Nessus
8 5 (1.27%) Prometheus
8 5 (1.27%) Single Sign-On
9 3 (0.76%) Cisco CUCM
9 3 (0.76%) Istio
9 3 (0.76%) Jamf Pro
9 3 (0.76%) Microsoft Clustering
9 3 (0.76%) PowerCLI
10 2 (0.51%) vCenter Server
10 2 (0.51%) vRealize Orchestrator
Vendors
1 117 (29.62%) Microsoft
2 49 (12.41%) VMware
3 46 (11.65%) Cisco
4 41 (10.38%) ServiceNow
5 20 (5.06%) CheckPoint
5 20 (5.06%) Citrix
5 20 (5.06%) Oracle
6 15 (3.80%) Juniper
7 13 (3.29%) Databricks
7 13 (3.29%) Splunk
8 11 (2.78%) Apple
8 11 (2.78%) Veeam
9 10 (2.53%) SAP
10 8 (2.03%) Salesforce.com
10 8 (2.03%) Talend
11 7 (1.77%) Dell
11 7 (1.77%) IBM
11 7 (1.77%) SolarWinds
12 6 (1.52%) NetApp
12 6 (1.52%) Qualys