Period
to 22 January 2018

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 22 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > London
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 274 215 207
Rank change year-on-year -59 -8 -11
Contract jobs citing SLA 434 485 562
As % of all contract IT jobs advertised in London 0.94% 1.18% 1.27%
As % of the Quality Assurance & Compliance category 7.15% 10.05% 10.81%
Number of daily rates quoted 253 293 327
London median daily rate £315 £388 £350
Median daily rate % change year-on-year -18.71% +10.71% -
10th Percentile £115 £128 £115
90th Percentile £538 £585 £575
England median daily rate £300 £350 £329
% change year-on-year -14.29% +6.38% +9.67%
Number of hourly rates quoted 36 44 18
London median hourly rate £15.00 £17.58 £17.00
Median hourly rate % change year-on-year -14.68% +3.41% +6.25%
10th Percentile £12.13 £9.61 £11.25
90th Percentile £20.00 £26.75 £33.25
England median hourly rate £15.00 £14.85 £17.00
% change year-on-year +1.01% -12.65% +13.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Contract vacancies with a requirement for quality assurance or compliance skills 6,066 4,824 5,201
As % of all contract IT jobs advertised in London 13.13% 11.71% 11.78%
Number of daily rates quoted 4,339 3,363 3,515
London median daily rate £488 £463 £450
Median daily rate % change year-on-year +5.41% +2.78% +5.88%
10th Percentile £305 £280 £263
90th Percentile £675 £651 £625
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 76 71 67
London median hourly rate £18.85 £22.50 £22.12
Median hourly rate % change year-on-year -16.22% +1.74% +16.39%
10th Percentile £12.63 £12.15 £12.00
90th Percentile £57.50 £50.00 £50.50
England median hourly rate £20.60 £23.34 £24.23
% change year-on-year -11.74% -3.67% +21.15%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a percentage of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in London.

Contractor daily rate trend for SLA in London

SLA
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing SLA in London over the 6 months to 22 January 2018.

Contractor daily rate histogram for SLA in London

SLA
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in London.

Contractor hourly rate trend for SLA in London

SLA
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing SLA in London over the 6 months to 22 January 2018.

Contractor hourly rate histogram for SLA in London

SLA
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the London region over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -7 78 £338 -20.87% 26
South London -20 40 £100 -58.33% 3
West London -28 30 £388 -1.59% 13
East London -30 10 £325 -4.41% 13
North London -5 2 - - 2
SLA
England

For the 6 months to 22 January 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for SLA.

1 194 (44.70%) ITIL
2 177 (40.78%) Windows
3 109 (25.12%) Active Directory
4 101 (23.27%) Microsoft
5 85 (19.59%) Finance
6 84 (19.35%) Service Management
7 77 (17.74%) Change Management
8 71 (16.36%) Banking
9 69 (15.90%) Windows 7
10 64 (14.75%) Microsoft Office
11 52 (11.98%) Service Delivery
12 51 (11.75%) Windows 10
13 48 (11.06%) ITIL Certification
14 47 (10.83%) Project Management
15 46 (10.60%) Citrix
16 45 (10.37%) Incident Management
17 44 (10.14%) VMware
17 44 (10.14%) Windows Server
17 44 (10.14%) Break/Fix
18 40 (9.22%) SQL
18 40 (9.22%) Problem Management
19 39 (8.99%) Microsoft Certification
19 39 (8.99%) Cisco
19 39 (8.99%) Telecoms
20 38 (8.76%) MS Exchange
20 38 (8.76%) Root Cause Analysis
21 36 (8.29%) Office 365
22 33 (7.60%) Configuration Management
23 32 (7.37%) Unix
23 32 (7.37%) VPN

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (8.76%) MS Exchange
2 19 (4.38%) SharePoint
3 9 (2.07%) Exchange Server 2007
3 9 (2.07%) IIS
4 8 (1.84%) Apache
5 6 (1.38%) Skype for Business
6 5 (1.15%) OpenStack
6 5 (1.15%) Tomcat
7 4 (0.92%) Apache Airflow
7 4 (0.92%) SAS
8 3 (0.69%) Blackberry Enterprise Server
8 3 (0.69%) Elasticsearch
9 2 (0.46%) Adobe Experience Manager
9 2 (0.46%) Confluence
9 2 (0.46%) WebSphere
10 1 (0.23%) CMS
10 1 (0.23%) Facebook Platform
10 1 (0.23%) SharePoint 2010
10 1 (0.23%) SharePoint 2013
10 1 (0.23%) Tuxedo
Applications
1 64 (14.75%) Microsoft Office
2 12 (2.76%) Microsoft Excel
2 12 (2.76%) MS Visio
3 7 (1.61%) Microsoft PowerPoint
4 6 (1.38%) Microsoft Project
5 4 (0.92%) SPSS
6 1 (0.23%) HipChat
Business Applications
1 5 (1.15%) Dynamics AX
2 3 (0.69%) Temenos Globus
2 3 (0.69%) Temenos T24
3 2 (0.46%) Dynamics CRM
3 2 (0.46%) Remedy ITSM
4 1 (0.23%) Eikon
4 1 (0.23%) NetSuite
4 1 (0.23%) Oracle Assets
4 1 (0.23%) Oracle EBS R12
4 1 (0.23%) Oracle Financials
4 1 (0.23%) Oracle General Ledger
4 1 (0.23%) Oracle Payables
4 1 (0.23%) Oracle Receivables
4 1 (0.23%) Oracle Subledger Accounting
4 1 (0.23%) Raiser's Edge
4 1 (0.23%) Retail-J
4 1 (0.23%) SAP GRC
4 1 (0.23%) SAP HCM
4 1 (0.23%) SAP Hybris
4 1 (0.23%) thinkFolio
Cloud Services
1 36 (8.29%) Office 365
2 23 (5.30%) Microsoft Azure
3 8 (1.84%) Amazon AWS
4 7 (1.61%) Mimecast
5 3 (0.69%) Adobe Creative Cloud
6 1 (0.23%) Boomi
6 1 (0.23%) Cloud Computing
6 1 (0.23%) GitHub
6 1 (0.23%) SaaS
6 1 (0.23%) SuccessFactors
6 1 (0.23%) Trello
Communications & Networking
1 32 (7.37%) VPN
2 31 (7.14%) WAN
3 29 (6.68%) LAN
4 26 (5.99%) SAN
5 23 (5.30%) DNS
6 20 (4.61%) Firewall
7 16 (3.69%) TCP/IP
8 15 (3.46%) DHCP
9 14 (3.23%) VoIP
9 14 (3.23%) Wireless
10 10 (2.30%) Network Security
11 8 (1.84%) Cisco IOS
12 7 (1.61%) Remote Desktop
12 7 (1.61%) Wi-Fi
13 6 (1.38%) NAS
13 6 (1.38%) SSL
14 5 (1.15%) DMS-100
14 5 (1.15%) PBX
15 4 (0.92%) iSCSI
15 4 (0.92%) VLAN
Database & Business Intelligence
1 27 (6.22%) SQL Server
2 7 (1.61%) Oracle Database
3 6 (1.38%) Relational Database
4 5 (1.15%) Data Warehouse
4 5 (1.15%) SQL Server 2008
4 5 (1.15%) SQL Server 2012
5 3 (0.69%) SQL Server Integration Services
5 3 (0.69%) SQL Server Reporting Services
6 2 (0.46%) Big Data
6 2 (0.46%) BusinessObjects
6 2 (0.46%) MySQL
6 2 (0.46%) Oracle Database 11g
6 2 (0.46%) Oracle Reports
6 2 (0.46%) SQL Server 2016
7 1 (0.23%) Crystal Reports
7 1 (0.23%) Data Lake
7 1 (0.23%) Hadoop
7 1 (0.23%) Oracle BI Publisher
7 1 (0.23%) Oracle Database 10g
7 1 (0.23%) Oracle Database 12c
Development Applications
1 7 (1.61%) JIRA
2 3 (0.69%) Git (software)
2 3 (0.69%) VSS/SourceSafe
3 2 (0.46%) Maven
3 2 (0.46%) MSI
3 2 (0.46%) Team Foundation Server
4 1 (0.23%) AdminStudio
4 1 (0.23%) Atlassian Bamboo
4 1 (0.23%) ClearCase
4 1 (0.23%) ClearQuest
4 1 (0.23%) JIRA Agile
4 1 (0.23%) Subversion
4 1 (0.23%) Toad
4 1 (0.23%) Visual Studio
General
1 85 (19.59%) Finance
2 71 (16.36%) Banking
3 39 (8.99%) Telecoms
4 25 (5.76%) International Banking
5 22 (5.07%) Legal
6 18 (4.15%) Retail
7 15 (3.46%) Advertising
8 14 (3.23%) Investment Banking
9 9 (2.07%) Front Office
10 8 (1.84%) Back Office
11 5 (1.15%) Financial Institution
11 5 (1.15%) Publishing
12 4 (0.92%) Manufacturing
12 4 (0.92%) Marketing
13 3 (0.69%) Billing
13 3 (0.69%) Games
13 3 (0.69%) Law
14 2 (0.46%) German Language
14 2 (0.46%) Italian Language
14 2 (0.46%) Pharmaceutical
Job Titles
1 114 (26.27%) Analyst
2 67 (15.44%) Service Analyst
3 65 (14.98%) Service Desk Analyst
4 41 (9.45%) Support Engineer
5 35 (8.06%) Service Manager
6 30 (6.91%) Desktop Support
7 24 (5.53%) Field Engineer
8 20 (4.61%) Banking Analyst
8 20 (4.61%) ITIL Service Analyst
8 20 (4.61%) Service Desk Support
9 19 (4.38%) ITIL Service Desk Analyst
10 18 (4.15%) Infrastructure Manager
11 17 (3.92%) Junior
11 17 (3.92%) Support Analyst
12 16 (3.69%) 1st Line Support
12 16 (3.69%) Desktop Engineer
12 16 (3.69%) Junior Analyst
13 15 (3.46%) Developer
13 15 (3.46%) Project Manager
14 14 (3.23%) Consultant
Libraries, Frameworks & Software Standards
1 11 (2.53%) .NET
1 11 (2.53%) Web Services
2 9 (2.07%) ASP.NET
2 9 (2.07%) HTML
2 9 (2.07%) XML
3 7 (1.61%) jQuery
3 7 (1.61%) Middleware
4 5 (1.15%) JSON
4 5 (1.15%) LDAP
4 5 (1.15%) React
5 4 (0.92%) AngularJS
5 4 (0.92%) J2EE
6 3 (0.69%) Elastic Stack
6 3 (0.69%) FIX Protocol
6 3 (0.69%) Spring
7 2 (0.46%) CSS
7 2 (0.46%) Hibernate
7 2 (0.46%) Java EE
7 2 (0.46%) SailPoint
7 2 (0.46%) Sass
Miscellaneous
1 27 (6.22%) Analytical Skills
2 25 (5.76%) Management Information System
3 22 (5.07%) Data Centre
4 18 (4.15%) Video Conferencing
5 16 (3.69%) Blackberry
5 16 (3.69%) Computer Science
6 12 (2.76%) Smartphone
7 11 (2.53%) iPhone
8 8 (1.84%) iPad
9 7 (1.61%) EPoS
9 7 (1.61%) NHS
9 7 (1.61%) Replication
9 7 (1.61%) Virtual Team
10 6 (1.38%) Microsoft Licensing
11 5 (1.15%) Greenfield Project
11 5 (1.15%) HP Superdome
12 4 (0.92%) CMDB
12 4 (0.92%) Foreign Exchange (FX)
12 4 (0.92%) IVR
13 3 (0.69%) Enterprise Software
Operating Systems
1 177 (40.78%) Windows
2 69 (15.90%) Windows 7
3 51 (11.75%) Windows 10
4 44 (10.14%) Windows Server
5 32 (7.37%) Unix
6 30 (6.91%) Linux
7 22 (5.07%) Windows Server 2008
8 18 (4.15%) Windows Server 2012
9 15 (3.46%) Mac OS
10 10 (2.30%) AIX
11 8 (1.84%) Red Hat Enterprise Linux
11 8 (1.84%) Windows 2000
11 8 (1.84%) Windows Server 2003
12 7 (1.61%) Apple iOS
12 7 (1.61%) Mac OS X
13 5 (1.15%) Android
13 5 (1.15%) Solaris
14 4 (0.92%) Windows XP
15 3 (0.69%) Debian
15 3 (0.69%) HPUX
Processes & Methodologies
1 194 (44.70%) ITIL
2 84 (19.35%) Service Management
3 77 (17.74%) Change Management
4 52 (11.98%) Service Delivery
5 47 (10.83%) Project Management
6 45 (10.37%) Incident Management
7 44 (10.14%) Break/Fix
8 40 (9.22%) Problem Management
9 38 (8.76%) Root Cause Analysis
10 33 (7.60%) Configuration Management
11 26 (5.99%) Stakeholder Management
12 24 (5.53%) Time Management
13 23 (5.30%) Agile Software Development
13 23 (5.30%) Disaster Recovery
14 20 (4.61%) ITSM
15 18 (4.15%) Migration
15 18 (4.15%) People Management
16 17 (3.92%) ITIL V3
16 17 (3.92%) Statistics
17 15 (3.46%) Supplier Management
Programming Languages
1 40 (9.22%) SQL
2 14 (3.23%) PowerShell
3 11 (2.53%) C#
3 11 (2.53%) T-SQL
4 10 (2.30%) Java
5 8 (1.84%) Python
6 7 (1.61%) JavaScript
7 5 (1.15%) GraphQL
7 5 (1.15%) PHP
7 5 (1.15%) PL/SQL
7 5 (1.15%) R
7 5 (1.15%) X++
8 4 (0.92%) Shell Script
9 3 (0.69%) Bash Shell
9 3 (0.69%) C
9 3 (0.69%) Ruby
10 1 (0.23%) ABAP
10 1 (0.23%) C++
10 1 (0.23%) VB
10 1 (0.23%) VBScript
Qualifications
1 48 (11.06%) ITIL Certification
2 39 (8.99%) Microsoft Certification
3 30 (6.91%) MCSE
4 24 (5.53%) Degree
5 17 (3.92%) Cisco Certification
6 16 (3.69%) Security Cleared
7 14 (3.23%) CCNA
8 13 (3.00%) VMware Certified Professional (VCP)
9 12 (2.76%) Computer Science Degree
10 9 (2.07%) BPSS Clearance
10 9 (2.07%) MCSA
10 9 (2.07%) SC Cleared
11 8 (1.84%) MCITP
12 6 (1.38%) MCP
13 5 (1.15%) ITIL Foundation Certificate
14 4 (0.92%) CCA
14 4 (0.92%) CCIE
14 4 (0.92%) CCNP
14 4 (0.92%) DV Cleared
14 4 (0.92%) PhD
Quality Assurance & Compliance
1 24 (5.53%) ISO 9001
2 23 (5.30%) ISO/IEC 20000
3 11 (2.53%) ISO/IEC 27001
4 6 (1.38%) QA
5 5 (1.15%) Data Quality
6 4 (0.92%) GDPR
6 4 (0.92%) Sarbanes-Oxley
7 2 (0.46%) PMO
8 1 (0.23%) DICOM
8 1 (0.23%) HL7
8 1 (0.23%) PCI DSS
8 1 (0.23%) SEPA
System Software
1 109 (25.12%) Active Directory
2 27 (6.22%) VMware Infrastructure
3 15 (3.46%) Hyper-V
4 6 (1.38%) VMware ESXi
5 5 (1.15%) Samba
5 5 (1.15%) vSphere
6 4 (0.92%) Oracle RAC
6 4 (0.92%) Virtual Machines
7 3 (0.69%) Docker
7 3 (0.69%) Firmware
7 3 (0.69%) KVM
7 3 (0.69%) XenApp
8 2 (0.46%) Microsoft App-V
8 2 (0.46%) NFS
8 2 (0.46%) Veritas Volume Manager
8 2 (0.46%) Virtual Desktop
8 2 (0.46%) XenDesktop
9 1 (0.23%) DFS Replication
9 1 (0.23%) iptables
9 1 (0.23%) VMware Workstation
Systems Management
1 30 (6.91%) SCCM
2 12 (2.76%) SCOM
3 11 (2.53%) Backup Exec
3 11 (2.53%) NetBackup
4 9 (2.07%) AirWatch
5 6 (1.38%) DameWare
6 4 (0.92%) Ansible
6 4 (0.92%) Cisco CUCM
6 4 (0.92%) Puppet
6 4 (0.92%) WSUS
7 3 (0.69%) Kibana
7 3 (0.69%) logstash
7 3 (0.69%) Rancher
7 3 (0.69%) Red Hat Satellite
7 3 (0.69%) vCenter Server
8 2 (0.46%) Data Guard
8 2 (0.46%) DatAdvantage
8 2 (0.46%) Opscode Chef
9 1 (0.23%) McAfee ePO
9 1 (0.23%) ServiceCenter
Vendors
1 101 (23.27%) Microsoft
2 46 (10.60%) Citrix
3 44 (10.14%) VMware
4 39 (8.99%) Cisco
5 26 (5.99%) Apple
6 25 (5.76%) HP
7 22 (5.07%) Remedy
8 20 (4.61%) Oracle
9 15 (3.46%) Ivanti
10 14 (3.23%) Bloomberg
11 13 (3.00%) EMC
12 12 (2.76%) CheckPoint
12 12 (2.76%) Reuters
13 11 (2.53%) NetApp
13 11 (2.53%) Red Hat
13 11 (2.53%) Veeam
14 10 (2.30%) Adobe
14 10 (2.30%) Dell
15 9 (2.07%) 3PAR
15 9 (2.07%) ServiceNow