Period
to 17 November 2017

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 260 218 210
Rank change year-on-year -42 -8 +15
Contract jobs citing SLA 463 530 587
As % of all contract IT jobs advertised in London 0.99% 1.17% 1.24%
As % of the Quality Assurance & Compliance category 7.62% 10.39% 10.52%
Number of daily rates quoted 284 319 361
London median daily rate £325 £378 £350
Median daily rate % change year-on-year -13.91% +7.86% +4.51%
10th Percentile £116 £156 £118
90th Percentile £538 £575 £550
England median daily rate £300 £325 £325
% change year-on-year -7.69% - +8.33%
Number of hourly rates quoted 37 36 20
London median hourly rate £16.00 £17.05 £18.91
Median hourly rate % change year-on-year -6.16% -9.85% +18.20%
10th Percentile £12.81 £12.50 £11.41
90th Percentile £26.20 £90.38 £30.33
England median hourly rate £15.00 £15.00 £17.00
% change year-on-year - -11.76% +6.25%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Contract vacancies with a requirement for quality assurance or compliance skills 6075 5100 5578
As % of all contract IT jobs advertised in London 12.97% 11.26% 11.82%
Number of daily rates quoted 4345 3570 3888
London median daily rate £475 £454 £450
Median daily rate % change year-on-year +4.68% +0.83% +5.88%
10th Percentile £300 £270 £261
90th Percentile £675 £650 £625
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 75 66 65
London median hourly rate £20.00 £19.62 £21.50
Median hourly rate % change year-on-year +1.96% -8.77% +13.16%
10th Percentile £12.21 £12.38 £13.50
90th Percentile £48.80 £60.79 £72.75
England median hourly rate £20.00 £22.84 £21.60
% change year-on-year -12.42% +5.74% +9.34%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a percentage of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in London.

Contractor daily rate trend for SLA in London

SLA
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing SLA in London over the 6 months to 17 November 2017.

Contractor daily rate histogram for SLA in London

SLA
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in London.

Contractor hourly rate trend for SLA in London

SLA
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing SLA in London over the 6 months to 17 November 2017.

Contractor hourly rate histogram for SLA in London

SLA
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +13 80 £338 -10.00% 16
South London -5 47 £100 -58.76% 3
West London -16 33 £425 +9.68% 8
East London -17 9 £325 -4.41% 4
North London -8 3 £400 +15.94%
SLA
England

For the 6 months to 17 November 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for SLA.

1 185 (39.96%) ITIL
2 153 (33.05%) Windows
3 110 (23.76%) Active Directory
4 109 (23.54%) Finance
5 105 (22.68%) Microsoft
6 85 (18.36%) Service Management
7 74 (15.98%) Microsoft Office
8 73 (15.77%) Banking
9 67 (14.47%) Change Management
10 64 (13.82%) Windows 7
11 59 (12.74%) Break/Fix
12 52 (11.23%) ITIL Certification
13 49 (10.58%) Service Delivery
14 46 (9.94%) Citrix
15 45 (9.72%) Microsoft Certification
16 43 (9.29%) SQL
17 42 (9.07%) Project Management
18 41 (8.86%) VMware
19 40 (8.64%) Configuration Management
20 39 (8.42%) Cisco
21 37 (7.99%) Unix
21 37 (7.99%) MS Exchange
21 37 (7.99%) Problem Management
22 36 (7.78%) Root Cause Analysis
22 36 (7.78%) Windows Server
22 36 (7.78%) Analytical Skills
23 35 (7.56%) Incident Management
24 34 (7.34%) Windows 10
25 32 (6.91%) Asset Management
26 30 (6.48%) ITSM

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (7.99%) MS Exchange
2 25 (5.40%) SharePoint
3 12 (2.59%) Exchange Server 2007
4 5 (1.08%) Blackberry Enterprise Server
4 5 (1.08%) Exchange Server 2010
4 5 (1.08%) IIS
4 5 (1.08%) OpenStack
4 5 (1.08%) SharePoint 2010
5 4 (0.86%) Apache
5 4 (0.86%) CMS
5 4 (0.86%) Tomcat
6 3 (0.65%) Elasticsearch
6 3 (0.65%) IBM Notes
6 3 (0.65%) Skype for Business
7 2 (0.43%) Adobe Experience Manager
7 2 (0.43%) JBoss
7 2 (0.43%) SAS
7 2 (0.43%) WebSphere
8 1 (0.22%) Confluence
8 1 (0.22%) Facebook Platform
Applications
1 74 (15.98%) Microsoft Office
2 22 (4.75%) Microsoft Excel
3 17 (3.67%) MS Visio
4 11 (2.38%) Microsoft PowerPoint
5 6 (1.30%) Microsoft Project
6 1 (0.22%) HipChat
6 1 (0.22%) S-PLUS
Business Applications
1 8 (1.73%) Dynamics AX
2 6 (1.30%) SAP ERP
3 5 (1.08%) Remedy ITSM
4 4 (0.86%) Dynamics CRM
5 3 (0.65%) Temenos T24
6 2 (0.43%) Oracle Assets
6 2 (0.43%) Oracle EBS R12
6 2 (0.43%) Oracle Financials
6 2 (0.43%) Oracle General Ledger
6 2 (0.43%) Oracle Payables
6 2 (0.43%) Oracle Receivables
6 2 (0.43%) Oracle Subledger Accounting
6 2 (0.43%) SAP SD
7 1 (0.22%) Oracle Cash Management
7 1 (0.22%) Oracle EBS
7 1 (0.22%) Oracle ERP
7 1 (0.22%) Raiser's Edge
7 1 (0.22%) SAP FI
7 1 (0.22%) SAP FI/CO
7 1 (0.22%) SAP PP
Cloud Services
1 25 (5.40%) Office 365
2 16 (3.46%) Microsoft Azure
3 5 (1.08%) Mimecast
4 4 (0.86%) Amazon AWS
5 3 (0.65%) Adobe Creative Cloud
6 1 (0.22%) Amazon CloudWatch
6 1 (0.22%) AWS CloudFormation
6 1 (0.22%) Cloud Computing
6 1 (0.22%) GitHub
6 1 (0.22%) SaaS
6 1 (0.22%) Trello
Communications & Networking
1 30 (6.48%) SAN
2 26 (5.62%) WAN
3 24 (5.18%) LAN
4 21 (4.54%) VPN
5 20 (4.32%) DNS
6 19 (4.10%) Wireless
7 17 (3.67%) TCP/IP
8 15 (3.24%) DHCP
8 15 (3.24%) Firewall
9 10 (2.16%) VoIP
10 9 (1.94%) NAS
10 9 (1.94%) Network Security
11 8 (1.73%) Wi-Fi
12 6 (1.30%) Cisco IOS
13 5 (1.08%) DMS-100
13 5 (1.08%) iSCSI
13 5 (1.08%) LDAP
13 5 (1.08%) OSPF
13 5 (1.08%) Remote Desktop
14 4 (0.86%) Cisco ASA
Database & Business Intelligence
1 27 (5.83%) SQL Server
2 6 (1.30%) Oracle Database
3 5 (1.08%) Relational Database
3 5 (1.08%) SQL Server Integration Services
4 4 (0.86%) SQL Server 2008
4 4 (0.86%) SQL Server 2012
4 4 (0.86%) SQL Server Reporting Services
5 3 (0.65%) MySQL
6 2 (0.43%) Big Data
6 2 (0.43%) BusinessObjects
6 2 (0.43%) Crystal Reports
6 2 (0.43%) Data Warehouse
6 2 (0.43%) EDRMS
6 2 (0.43%) Oracle Database 10g
6 2 (0.43%) Oracle Database 11g
6 2 (0.43%) Oracle Reports
7 1 (0.22%) Oracle BI Publisher
7 1 (0.22%) Oracle Database 12c
7 1 (0.22%) Sqoop
7 1 (0.22%) SSDT
Development Applications
1 7 (1.51%) JIRA
2 5 (1.08%) Jenkins
3 3 (0.65%) Git (software)
3 3 (0.65%) Team Foundation Server
4 2 (0.43%) Maven
4 2 (0.43%) MSI
5 1 (0.22%) AdminStudio
5 1 (0.22%) Atlassian Bamboo
5 1 (0.22%) ClearCase
5 1 (0.22%) ClearQuest
5 1 (0.22%) JIRA Agile
5 1 (0.22%) SilkPerformer
5 1 (0.22%) Subversion
5 1 (0.22%) Toad
5 1 (0.22%) VSS/SourceSafe
General
1 109 (23.54%) Finance
2 73 (15.77%) Banking
3 30 (6.48%) Telecoms
4 25 (5.40%) International Banking
5 21 (4.54%) Retail
6 17 (3.67%) Investment Banking
7 16 (3.46%) Legal
8 10 (2.16%) Advertising
8 10 (2.16%) Law
9 9 (1.94%) Front Office
10 8 (1.73%) Back Office
11 5 (1.08%) Financial Institution
11 5 (1.08%) Pharmaceutical
12 4 (0.86%) Billing
12 4 (0.86%) Marketing
12 4 (0.86%) Publishing
12 4 (0.86%) Retail Banking
13 3 (0.65%) Italian Language
13 3 (0.65%) Manufacturing
13 3 (0.65%) Military
Job Titles
1 113 (24.41%) Analyst
2 58 (12.53%) Service Analyst
3 55 (11.88%) Service Desk Analyst
4 39 (8.42%) Field Engineer
5 36 (7.78%) Service Manager
6 33 (7.13%) Desktop Support
7 32 (6.91%) Support Engineer
8 22 (4.75%) ITIL Service Analyst
8 22 (4.75%) Service Desk Support
9 21 (4.54%) Developer
9 21 (4.54%) Field Service Engineer
10 20 (4.32%) Banking Analyst
10 20 (4.32%) Consultant
10 20 (4.32%) ITIL Service Desk Analyst
11 18 (3.89%) Desktop Engineer
12 17 (3.67%) Architect
12 17 (3.67%) Desktop Support Engineer
12 17 (3.67%) IT Manager
12 17 (3.67%) Project Manager
13 16 (3.46%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 14 (3.02%) HTML
2 10 (2.16%) .NET
3 9 (1.94%) XML
4 8 (1.73%) ASP.NET
4 8 (1.73%) Web Services
5 7 (1.51%) jQuery
5 7 (1.51%) Middleware
6 6 (1.30%) J2EE
6 6 (1.30%) SailPoint
7 5 (1.08%) JSON
7 5 (1.08%) React
7 5 (1.08%) Spring
8 4 (0.86%) AngularJS
8 4 (0.86%) Hibernate
8 4 (0.86%) Java EE
9 3 (0.65%) Elastic Stack
10 2 (0.43%) CSS
10 2 (0.43%) FIX Protocol
10 2 (0.43%) Sass
11 1 (0.22%) SOAP
Miscellaneous
1 36 (7.78%) Analytical Skills
2 23 (4.97%) Management Information System
3 22 (4.75%) Blackberry
4 16 (3.46%) Data Centre
5 15 (3.24%) iPhone
6 13 (2.81%) Computer Science
7 11 (2.38%) Video Conferencing
8 10 (2.16%) iPad
8 10 (2.16%) Replication
9 8 (1.73%) CMDB
9 8 (1.73%) NHS
9 8 (1.73%) Virtual Team
10 7 (1.51%) EPoS
11 6 (1.30%) IVR
11 6 (1.30%) Smartphone
12 5 (1.08%) Enterprise Software
12 5 (1.08%) Greenfield Project
12 5 (1.08%) Microsoft Licensing
13 4 (0.86%) EMC VMAX
13 4 (0.86%) User Experience
Operating Systems
1 153 (33.05%) Windows
2 64 (13.82%) Windows 7
3 37 (7.99%) Unix
4 36 (7.78%) Windows Server
5 34 (7.34%) Windows 10
6 28 (6.05%) Linux
7 21 (4.54%) Windows Server 2008
8 20 (4.32%) Windows Server 2012
9 15 (3.24%) Mac OS X
10 13 (2.81%) Red Hat Enterprise Linux
11 12 (2.59%) AIX
12 11 (2.38%) Mac OS
12 11 (2.38%) Windows Server 2003
13 7 (1.51%) Apple iOS
14 6 (1.30%) Windows 2000
14 6 (1.30%) Windows XP
15 5 (1.08%) Android
15 5 (1.08%) Solaris
16 3 (0.65%) CoreOS
16 3 (0.65%) Windows 8
Processes & Methodologies
1 185 (39.96%) ITIL
2 85 (18.36%) Service Management
3 67 (14.47%) Change Management
4 59 (12.74%) Break/Fix
5 49 (10.58%) Service Delivery
6 42 (9.07%) Project Management
7 40 (8.64%) Configuration Management
8 37 (7.99%) Problem Management
9 36 (7.78%) Root Cause Analysis
10 35 (7.56%) Incident Management
11 32 (6.91%) Asset Management
12 30 (6.48%) ITSM
13 26 (5.62%) Agile Software Development
14 24 (5.18%) Migration
14 24 (5.18%) Stakeholder Management
14 24 (5.18%) Time Management
15 23 (4.97%) Disaster Recovery
16 22 (4.75%) ERP
17 21 (4.54%) Business Analysis
17 21 (4.54%) SDLC
Programming Languages
1 43 (9.29%) SQL
2 17 (3.67%) Java
3 15 (3.24%) T-SQL
4 12 (2.59%) JavaScript
5 10 (2.16%) C#
6 8 (1.73%) Bash Shell
6 8 (1.73%) PowerShell
6 8 (1.73%) Python
6 8 (1.73%) Shell Script
6 8 (1.73%) X++
7 6 (1.30%) PL/SQL
8 5 (1.08%) GraphQL
8 5 (1.08%) Perl
8 5 (1.08%) PHP
9 3 (0.65%) C
9 3 (0.65%) Ruby
10 1 (0.22%) ABAP
10 1 (0.22%) C++
10 1 (0.22%) R
10 1 (0.22%) VBScript
Qualifications
1 52 (11.23%) ITIL Certification
2 45 (9.72%) Microsoft Certification
3 30 (6.48%) MCSE
4 24 (5.18%) Degree
5 13 (2.81%) Security Cleared
5 13 (2.81%) VMware Certified Professional (VCP)
6 12 (2.59%) Cisco Certification
7 10 (2.16%) CCNA
7 10 (2.16%) Computer Science Degree
7 10 (2.16%) MCITP
8 9 (1.94%) SC Cleared
9 8 (1.73%) BPSS Clearance
9 8 (1.73%) MCP
9 8 (1.73%) MCSA
9 8 (1.73%) RHCE
10 7 (1.51%) PMI Certification
11 6 (1.30%) CAPM
11 6 (1.30%) ITIL Foundation Certificate
11 6 (1.30%) MCDST
12 5 (1.08%) RHCA
Quality Assurance & Compliance
1 24 (5.18%) ISO 9001
2 23 (4.97%) ISO/IEC 20000
3 11 (2.38%) ISO/IEC 27001
4 6 (1.30%) Sarbanes-Oxley
5 5 (1.08%) QA
6 3 (0.65%) GDPR
6 3 (0.65%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 2 (0.43%) Data Quality
8 1 (0.22%) PCI DSS
8 1 (0.22%) PMO
8 1 (0.22%) SEPA
System Software
1 110 (23.76%) Active Directory
2 27 (5.83%) VMware Infrastructure
3 14 (3.02%) vSphere
4 11 (2.38%) Hyper-V
5 9 (1.94%) VMware ESXi
6 8 (1.73%) Docker
7 7 (1.51%) XenDesktop
8 6 (1.30%) Virtual Desktop
9 5 (1.08%) Oracle RAC
9 5 (1.08%) Samba
9 5 (1.08%) Virtual Machines
10 4 (0.86%) DFS Replication
10 4 (0.86%) NFS
11 3 (0.65%) Firmware
11 3 (0.65%) KVM
12 2 (0.43%) Microsoft App-V
12 2 (0.43%) SRDF
12 2 (0.43%) Veritas Volume Manager
12 2 (0.43%) XenApp
13 1 (0.22%) VMware Workstation
Systems Management
1 29 (6.26%) SCCM
2 15 (3.24%) SCOM
3 11 (2.38%) NetBackup
4 9 (1.94%) Ansible
4 9 (1.94%) Puppet
5 7 (1.51%) DameWare
5 7 (1.51%) Opscode Chef
6 6 (1.30%) DatAdvantage
7 5 (1.08%) Backup Exec
7 5 (1.08%) Kubernetes
8 4 (0.86%) vCenter Server
8 4 (0.86%) WSUS
9 3 (0.65%) Cisco CUCM
9 3 (0.65%) Kibana
9 3 (0.65%) logstash
9 3 (0.65%) Oracle RMAN
9 3 (0.65%) Rancher
9 3 (0.65%) Red Hat Satellite
9 3 (0.65%) ServiceCenter
10 2 (0.43%) AirWatch
Vendors
1 105 (22.68%) Microsoft
2 46 (9.94%) Citrix
3 41 (8.86%) VMware
4 39 (8.42%) Cisco
5 30 (6.48%) Oracle
6 28 (6.05%) Remedy
7 25 (5.40%) HP
8 22 (4.75%) SAP
9 20 (4.32%) Apple
10 16 (3.46%) Red Hat
11 15 (3.24%) Bloomberg
12 14 (3.02%) ServiceNow
13 13 (2.81%) EMC
13 13 (2.81%) LANDesk
14 12 (2.59%) Reuters
15 11 (2.38%) NetApp
15 11 (2.38%) SolarWinds
16 10 (2.16%) Adobe
16 10 (2.16%) Sophos
17 9 (1.94%) CheckPoint