Period
to 7 March 2021

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 7 March 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > London
6 months to
7 Mar 2021
Same period 2020 Same period 2019
Rank 262 246 284
Rank change year-on-year -16 +38 +13
Contract jobs citing SLA 165 283 390
As % of all contract jobs advertised in London 0.83% 1.04% 0.91%
As % of the Quality Assurance & Compliance category 7.86% 10.99% 8.72%
Number of daily rates quoted 137 191 244
Median daily rate £375 £375 £350
Median daily rate % change year-on-year - +7.14% +25.00%
10th Percentile £136 £135 £119
90th Percentile £597 £575 £585
England median daily rate £350 £350 £300
% change year-on-year - +16.67% +9.09%
Number of hourly rates quoted 3 23 30
Median hourly rate £20.00 £18.70 £15.75
Median hourly rate % change year-on-year +6.95% +18.73% +5.00%
10th Percentile £15.20 £15.00 £10.45
90th Percentile £35.20 £35.53 £26.91
England median hourly rate £13.00 £18.00 £14.85
% change year-on-year -27.78% +21.21% -1.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Contract vacancies with a requirement for quality assurance or compliance skills 2,098 2,575 4,473
As % of all contract IT jobs advertised in London 10.55% 9.46% 10.40%
Number of daily rates quoted 1,423 1,846 3,075
Median daily rate £500 £480 £500
Median daily rate % change year-on-year +4.17% -4.00% +2.56%
10th Percentile £310 £300 £297
90th Percentile £675 £659 £675
England median daily rate £475 £450 £450
% change year-on-year +5.56% - -
Number of hourly rates quoted 10 43 61
Median hourly rate £23.11 £25.68 £21.00
Median hourly rate % change year-on-year -10.01% +22.29% +3.45%
10th Percentile £17.15 £13.00 £10.50
90th Percentile £50.60 £50.90 £43.75
Median hourly rate £20.90 £23.68 £20.25
% change year-on-year -11.72% +16.94% -1.72%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing SLA in London.

Daily rate trend for SLA in London

SLA
Daily Rate Histogram in London

Daily rate distribution for jobs citing SLA in London over the 6 months to 7 March 2021.

Daily rate histogram for SLA in London

SLA
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing SLA in London.

Hourly rate trend for SLA in London

SLA
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing SLA in London over the 6 months to 7 March 2021.

Hourly rate histogram for SLA in London

SLA
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the London region over the 6 months to 7 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +39 20 £375 +11.11% 13
East London +21 6 £495 +10.00%
West London +10 2 £150 -36.84% 4
South London +35 1 £600 +400.00% 2
North London +5 1 £140 -26.32%
SLA
England

For the 6 months to 7 March 2021, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for SLA.

1 59 (35.76%) Finance
2 52 (31.52%) ITIL
3 48 (29.09%) Windows
4 44 (26.67%) Microsoft
5 30 (18.18%) Microsoft 365
6 26 (15.76%) Azure
6 26 (15.76%) Migration
6 26 (15.76%) Service Delivery
7 24 (14.55%) Change Management
7 24 (14.55%) Agile Software Development
7 24 (14.55%) Active Directory
7 24 (14.55%) Cybersecurity
8 23 (13.94%) Windows Server
9 22 (13.33%) Windows 10
10 21 (12.73%) Service Management
11 20 (12.12%) ITSM
12 19 (11.52%) Cisco
13 18 (10.91%) Microsoft Office
13 18 (10.91%) Problem-Solving
13 18 (10.91%) Public Sector
14 17 (10.30%) Firewall
14 17 (10.30%) Release Management
15 16 (9.70%) VMware Infrastructure
15 16 (9.70%) Disaster Recovery
15 16 (9.70%) VMware
15 16 (9.70%) Oracle
15 16 (9.70%) SharePoint
16 15 (9.09%) Project Management
16 15 (9.09%) Telecoms
17 14 (8.48%) Stakeholder Management

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (9.70%) SharePoint
2 11 (6.67%) Oracle SOA Suite
3 10 (6.06%) MS Exchange
3 10 (6.06%) Red Hat Fuse
3 10 (6.06%) WebLogic
4 7 (4.24%) Confluence
5 5 (3.03%) SharePoint 2010
6 3 (1.82%) Blackberry Enterprise Server
6 3 (1.82%) Exchange Server 2010
7 2 (1.21%) Apache
7 2 (1.21%) Camunda
7 2 (1.21%) Skype for Business
8 1 (0.61%) Apache ServiceMix
8 1 (0.61%) Appian
8 1 (0.61%) Exchange Server 2007
8 1 (0.61%) Exchange Server 2013
8 1 (0.61%) IIS
8 1 (0.61%) JBoss
Applications
1 18 (10.91%) Microsoft Office
2 6 (3.64%) Microsoft Excel
3 5 (3.03%) InfoPath
4 4 (2.42%) MS Visio
5 1 (0.61%) Microsoft Project
5 1 (0.61%) Spreadsheet
Business Applications
1 12 (7.27%) Oracle Applications
2 4 (2.42%) Cerner Millennium
3 3 (1.82%) Oracle Payables
3 3 (1.82%) SAP S/4HANA
4 2 (1.21%) Oracle EBS R12
4 2 (1.21%) Oracle General Ledger
4 2 (1.21%) Oracle Receivables
4 2 (1.21%) Oracle Subledger Accounting
4 2 (1.21%) SAP ERP
4 2 (1.21%) SAP SCM
5 1 (0.61%) Dynamics CRM
5 1 (0.61%) Maximo
5 1 (0.61%) Remedy ITSM
5 1 (0.61%) SAP Oil and Gas
Cloud Services
1 30 (18.18%) Microsoft 365
2 26 (15.76%) Azure
3 10 (6.06%) AWS
4 6 (3.64%) Azure Active Directory
4 6 (3.64%) IaaS
4 6 (3.64%) Power Platform
5 5 (3.03%) OneDrive
5 5 (3.03%) Power Automate
5 5 (3.03%) PowerApps
6 4 (2.42%) GCP
6 4 (2.42%) Virtual Private Cloud
7 3 (1.82%) Azure ExpressRoute
8 1 (0.61%) G Suite
8 1 (0.61%) Logic Apps
8 1 (0.61%) OpenShift
8 1 (0.61%) Oracle CX
8 1 (0.61%) PaaS
8 1 (0.61%) SaaS
8 1 (0.61%) Serverless
8 1 (0.61%) ShareGate
Communications & Networking
1 17 (10.30%) Firewall
2 7 (4.24%) VPN
3 6 (3.64%) DNS
3 6 (3.64%) Network Security
3 6 (3.64%) VoIP
4 5 (3.03%) DHCP
4 5 (3.03%) SSL
4 5 (3.03%) TCP/IP
5 4 (2.42%) LAN
5 4 (2.42%) Skype
5 4 (2.42%) WAN
6 3 (1.82%) BGP
6 3 (1.82%) DWDM
6 3 (1.82%) EIGRP
6 3 (1.82%) MGCP
6 3 (1.82%) MPLS
6 3 (1.82%) OSPF
6 3 (1.82%) RIP
6 3 (1.82%) SAN
6 3 (1.82%) SCCP
Database & Business Intelligence
1 10 (6.06%) Oracle BI EE
1 10 (6.06%) Oracle Database 12c
1 10 (6.06%) Oracle ODI
2 4 (2.42%) Electronic Patient Records
2 4 (2.42%) Hadoop
2 4 (2.42%) Oracle Database
3 3 (1.82%) Big Data
4 2 (1.21%) Apache Hive
4 2 (1.21%) Data Lake
4 2 (1.21%) Data Warehouse
4 2 (1.21%) Oracle BI Publisher
4 2 (1.21%) SQL Server
5 1 (0.61%) Azure SQL Database
5 1 (0.61%) MySQL
5 1 (0.61%) Power BI
5 1 (0.61%) SAP HANA
5 1 (0.61%) SQL Server 2016
5 1 (0.61%) SQL Server 2019
5 1 (0.61%) Tableau
5 1 (0.61%) VLDB
Development Applications
1 9 (5.45%) JIRA
2 1 (0.61%) GitLab
2 1 (0.61%) Jenkins
General
1 59 (35.76%) Finance
2 18 (10.91%) Public Sector
3 15 (9.09%) Telecoms
4 14 (8.48%) Banking
5 8 (4.85%) Manufacturing
5 8 (4.85%) Marketing
6 6 (3.64%) Electronics
7 5 (3.03%) Legal
8 3 (1.82%) Billing
8 3 (1.82%) Digital Economy
8 3 (1.82%) Law
8 3 (1.82%) Retail
9 1 (0.61%) Advertising
9 1 (0.61%) Back Office
9 1 (0.61%) Danish Language
9 1 (0.61%) Front Office
9 1 (0.61%) Investment Banking
9 1 (0.61%) Local Government
Job Titles
1 16 (9.70%) Consultant
2 15 (9.09%) Analyst
3 14 (8.48%) Administrator
4 11 (6.67%) DBA
5 10 (6.06%) Oracle Applications DBA
5 10 (6.06%) Oracle DBA
6 9 (5.45%) Service Manager
6 9 (5.45%) Support Engineer
7 7 (4.24%) Cisco Engineer
7 7 (4.24%) Service Analyst
7 7 (4.24%) Support Specialist
8 6 (3.64%) Delivery Manager
8 6 (3.64%) Network Engineer
8 6 (3.64%) VMware Engineer
8 6 (3.64%) Windows Engineer
9 5 (3.03%) Architect
9 5 (3.03%) Cisco Network Engineer
9 5 (3.03%) Service Delivery Manager
9 5 (3.03%) SharePoint Specialist
9 5 (3.03%) SharePoint Support
Libraries, Frameworks & Software Standards
1 5 (3.03%) Oracle GoldenGate
2 4 (2.42%) Kafka
3 3 (1.82%) Express
3 3 (1.82%) XML
4 2 (1.21%) Drools
4 2 (1.21%) Spring
5 1 (0.61%) ActiveMQ
5 1 (0.61%) AngularJS
5 1 (0.61%) CSS
5 1 (0.61%) FIX Protocol
5 1 (0.61%) HTML
5 1 (0.61%) J2EE
5 1 (0.61%) Java EE
5 1 (0.61%) LDAP
5 1 (0.61%) Middleware
5 1 (0.61%) Node.js
5 1 (0.61%) OSGi
5 1 (0.61%) RabbitMQ
5 1 (0.61%) Struts
5 1 (0.61%) Web Services
Miscellaneous
1 14 (8.48%) Analytical Skills
2 10 (6.06%) Data Centre
2 10 (6.06%) NHS
3 7 (4.24%) User Experience
4 6 (3.64%) Replication
4 6 (3.64%) Video Conferencing
5 5 (3.03%) Cyberthreat
6 4 (2.42%) PACS
7 3 (1.82%) Blackberry
7 3 (1.82%) Management Information System
7 3 (1.82%) Mobile App
7 3 (1.82%) Self-Motivation
7 3 (1.82%) Social Media
8 2 (1.21%) iSeries
8 2 (1.21%) PKI
8 2 (1.21%) Shadow IT
9 1 (0.61%) CMDB
9 1 (0.61%) iPhone
9 1 (0.61%) PDA
9 1 (0.61%) Reference Data
Operating Systems
1 48 (29.09%) Windows
2 23 (13.94%) Windows Server
3 22 (13.33%) Windows 10
4 11 (6.67%) Linux
5 7 (4.24%) Unix
5 7 (4.24%) Windows 7
6 5 (3.03%) Windows Server 2012
7 4 (2.42%) Oracle Linux
8 3 (1.82%) Apple iOS
8 3 (1.82%) Mac OS
8 3 (1.82%) Windows Server 2019
9 2 (1.21%) AIX
9 2 (1.21%) Windows Server 2016
10 1 (0.61%) Android
10 1 (0.61%) Mac OS X
10 1 (0.61%) VMS
Processes & Methodologies
1 52 (31.52%) ITIL
2 26 (15.76%) Migration
2 26 (15.76%) Service Delivery
3 24 (14.55%) Agile Software Development
3 24 (14.55%) Change Management
3 24 (14.55%) Cybersecurity
4 21 (12.73%) Service Management
5 20 (12.12%) ITSM
6 18 (10.91%) Problem-Solving
7 17 (10.30%) Release Management
8 16 (9.70%) Disaster Recovery
9 15 (9.09%) Project Management
10 14 (8.48%) DevOps
10 14 (8.48%) Stakeholder Management
11 11 (6.67%) Analytics
11 11 (6.67%) Problem Management
11 11 (6.67%) SOA
11 11 (6.67%) User Acceptance Testing
12 10 (6.06%) Business Intelligence
12 10 (6.06%) E-business
Programming Languages
1 13 (7.88%) SQL
2 8 (4.85%) PowerShell
3 7 (4.24%) Python
4 6 (3.64%) Java
5 3 (1.82%) C
6 2 (1.21%) JavaScript
6 2 (1.21%) PL/SQL
7 1 (0.61%) AWK
7 1 (0.61%) Bash Shell
7 1 (0.61%) Groovy
7 1 (0.61%) Perl
7 1 (0.61%) Ruby
7 1 (0.61%) sed
7 1 (0.61%) Shell Script
Qualifications
1 11 (6.67%) Security Cleared
2 10 (6.06%) ITIL Certification
2 10 (6.06%) SC Cleared
3 8 (4.85%) Cisco Certification
3 8 (4.85%) Microsoft Certification
4 7 (4.24%) CCNP
4 7 (4.24%) Degree
5 4 (2.42%) MCITP
6 3 (1.82%) CCNP Voice
6 3 (1.82%) Citrix Certification
6 3 (1.82%) ITIL Foundation Certificate
7 2 (1.21%) AWS Certification
7 2 (1.21%) Computer Science Degree
7 2 (1.21%) DBS Check
8 1 (0.61%) (ISC)2 CCSP
8 1 (0.61%) BPSS Clearance
8 1 (0.61%) CCIE Security
8 1 (0.61%) CISSP
8 1 (0.61%) RHCE
8 1 (0.61%) RHCSA
Quality Assurance & Compliance
1 7 (4.24%) GDPR
2 6 (3.64%) ISO/IEC 20000
3 5 (3.03%) ISO/IEC 27001
4 4 (2.42%) Cyber Essentials
4 4 (2.42%) Data Quality
4 4 (2.42%) HL7
5 2 (1.21%) QA
6 1 (0.61%) COSHH
6 1 (0.61%) Disclosure Scotland
System Software
1 24 (14.55%) Active Directory
2 16 (9.70%) VMware Infrastructure
3 11 (6.67%) Oracle RAC
4 7 (4.24%) Terminal Server
5 6 (3.64%) Docker
6 4 (2.42%) Microsoft Virtual Server
6 4 (2.42%) Virtual Servers
7 3 (1.82%) Veritas Cluster Server
8 2 (1.21%) vSphere
9 1 (0.61%) Firmware
9 1 (0.61%) Gluster
9 1 (0.61%) KVM
9 1 (0.61%) OCFS2
9 1 (0.61%) Postfix
9 1 (0.61%) qmail
9 1 (0.61%) Samba
9 1 (0.61%) Sendmail
9 1 (0.61%) Veritas Volume Manager
9 1 (0.61%) VMware Server
9 1 (0.61%) Xen
Systems Management
1 6 (3.64%) Kubernetes
2 5 (3.03%) SCCM
2 5 (3.03%) SCOM
3 4 (2.42%) Cisco CUCM
4 3 (1.82%) HP NNM
4 3 (1.82%) Microsoft Intune
5 2 (1.21%) Control-M
5 2 (1.21%) Grafana
5 2 (1.21%) HP Quality Center
5 2 (1.21%) McAfee ePO
5 2 (1.21%) NetBackup
5 2 (1.21%) OfficeScan
5 2 (1.21%) OpenView
5 2 (1.21%) OVSD
5 2 (1.21%) Puppet
5 2 (1.21%) Terraform
5 2 (1.21%) Trend Micro Deep Security
6 1 (0.61%) Failover Clustering
6 1 (0.61%) Prometheus
6 1 (0.61%) vCenter Server
Vendors
1 44 (26.67%) Microsoft
2 19 (11.52%) Cisco
3 16 (9.70%) Oracle
3 16 (9.70%) VMware
4 13 (7.88%) HP
5 9 (5.45%) Citrix
5 9 (5.45%) SAP
5 9 (5.45%) ServiceNow
6 5 (3.03%) CheckPoint
6 5 (3.03%) F5
6 5 (3.03%) Juniper
6 5 (3.03%) Nintex
7 4 (2.42%) Cadence
7 4 (2.42%) Cerner
7 4 (2.42%) Polycom
8 3 (1.82%) Apple
8 3 (1.82%) Mitel
8 3 (1.82%) Palo Alto
8 3 (1.82%) Red Box
8 3 (1.82%) Remedy