Period
to 19 October 2018

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > London
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 256 285 224
Rank change year-on-year +29 -61 -25
Contract jobs citing SLA 478 412 523
As % of all contract IT jobs advertised in London 1.04% 0.91% 1.17%
As % of the Quality Assurance & Compliance category 9.91% 7.25% 10.50%
Number of daily rates quoted 294 249 309
London median daily rate £330 £338 £375
Median daily rate % change year-on-year -2.22% -10.00% +7.14%
10th Percentile £130 £115 £142
90th Percentile £550 £553 £550
England median daily rate £318 £320 £318
% change year-on-year -0.78% +0.79% -2.31%
Number of hourly rates quoted 30 30 35
London median hourly rate £15.00 £15.36 £17.00
Median hourly rate % change year-on-year -2.33% -9.66% -15.00%
10th Percentile £10.50 £12.47 £12.50
90th Percentile £100.75 £26.53 £91.30
England median hourly rate £15.50 £14.50 £14.50
% change year-on-year +6.90% - -9.38%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Contract vacancies with a requirement for quality assurance or compliance skills 4,822 5,679 4,983
As % of all contract IT jobs advertised in London 10.46% 12.61% 11.16%
Number of daily rates quoted 3,414 4,098 3,500
London median daily rate £475 £480 £450
Median daily rate % change year-on-year -1.04% +6.67% -
10th Percentile £278 £306 £270
90th Percentile £650 £675 £638
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 72 63 65
London median hourly rate £25.00 £20.00 £18.06
Median hourly rate % change year-on-year +25.00% +10.74% -9.70%
10th Percentile £11.03 £12.10 £12.35
90th Percentile £57.50 £47.40 £60.74
England median hourly rate £22.10 £20.00 £22.50
% change year-on-year +10.49% -11.11% +4.41%

SLA
Job Vacancy Trend in London

Job postings citing SLA as a percentage of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in London.

Contractor daily rate trend for SLA in London

SLA
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing SLA in London over the 6 months to 19 October 2018.

Contractor daily rate histogram for SLA in London

SLA
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in London.

Contractor hourly rate trend for SLA in London

SLA
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing SLA in London over the 6 months to 19 October 2018.

Contractor hourly rate histogram for SLA in London

SLA
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the London region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -16 87 £325 -18.75% 36
West London +11 44 £173 -47.73% 16
East London -6 25 £425 +30.77% 10
South London -40 21 £363 +262.50% 4
North London -1 3 £160 -63.43%
SLA
England

For the 6 months to 19 October 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for SLA.

1 203 (42.47%) Windows
2 156 (32.64%) ITIL
3 149 (31.17%) Active Directory
4 146 (30.54%) Microsoft
5 121 (25.31%) Finance
6 110 (23.01%) Microsoft Office
7 108 (22.59%) Service Management
8 87 (18.20%) Windows 10
9 86 (17.99%) Windows 7
10 72 (15.06%) Office 365
11 68 (14.23%) Problem-Solving
11 68 (14.23%) VPN
12 65 (13.60%) Service Delivery
13 64 (13.39%) Cisco
14 62 (12.97%) Citrix
15 55 (11.51%) VMware
16 53 (11.09%) Change Management
17 48 (10.04%) MS Exchange
18 45 (9.41%) DNS
19 42 (8.79%) Root Cause Analysis
20 41 (8.58%) Microsoft Excel
21 39 (8.16%) Project Management
21 39 (8.16%) WAN
22 38 (7.95%) Agile Software Development
22 38 (7.95%) Analytical Skills
23 37 (7.74%) LAN
24 36 (7.53%) ITSM
24 36 (7.53%) Security Cleared
24 36 (7.53%) Android
25 35 (7.32%) PowerShell

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (10.04%) MS Exchange
2 33 (6.90%) SharePoint
3 12 (2.51%) Blackberry Enterprise Server
4 11 (2.30%) Adobe Experience Manager
5 10 (2.09%) Exchange Server 2010
6 9 (1.88%) Skype for Business
7 4 (0.84%) Exchange Server 2007
7 4 (0.84%) Exchange Server 2013
7 4 (0.84%) IBM Notes
7 4 (0.84%) SAS
7 4 (0.84%) WordPress
8 3 (0.63%) Apache Spark
8 3 (0.63%) Cloud Foundry
8 3 (0.63%) Confluence
8 3 (0.63%) SharePoint Server
9 2 (0.42%) CMS
9 2 (0.42%) WebLogic
10 1 (0.21%) Apache
10 1 (0.21%) SharePoint 2010
10 1 (0.21%) WebSphere
Applications
1 110 (23.01%) Microsoft Office
2 41 (8.58%) Microsoft Excel
3 13 (2.72%) MS Visio
4 12 (2.51%) Microsoft PowerPoint
5 7 (1.46%) Microsoft Project
6 1 (0.21%) Adobe Creative Suite
6 1 (0.21%) Fireworks
Business Applications
1 12 (2.51%) Eikon
2 3 (0.63%) Oracle Assets
2 3 (0.63%) Oracle EBS R12
2 3 (0.63%) Oracle Financials
2 3 (0.63%) Oracle General Ledger
2 3 (0.63%) Oracle Payables
2 3 (0.63%) Oracle Receivables
2 3 (0.63%) Remedy ITSM
2 3 (0.63%) Temenos Globus
2 3 (0.63%) Temenos T24
3 2 (0.42%) Dynamics CRM
3 2 (0.42%) Oracle Cash Management
3 2 (0.42%) Oracle EBS
3 2 (0.42%) Oracle FAH
3 2 (0.42%) Oracle Subledger Accounting
3 2 (0.42%) SAP GTS
4 1 (0.21%) Oracle Applications
4 1 (0.21%) Oracle Internet Expenses
4 1 (0.21%) Salesforce.com CRM
4 1 (0.21%) SAP Hybris
Cloud Services
1 72 (15.06%) Office 365
2 35 (7.32%) Microsoft Azure
3 21 (4.39%) Amazon AWS
4 7 (1.46%) AWS Lambda
4 7 (1.46%) PaaS
4 7 (1.46%) SaaS
4 7 (1.46%) Serverless
5 6 (1.26%) IaaS
6 4 (0.84%) OneDrive
7 3 (0.63%) Apigee
7 3 (0.63%) Dynamics 365
8 2 (0.42%) Azure Active Directory
8 2 (0.42%) Cloud Computing
8 2 (0.42%) G Suite
9 1 (0.21%) Amazon Kinesis
9 1 (0.21%) GitHub
9 1 (0.21%) Google Cloud Platform
9 1 (0.21%) Mimecast
Communications & Networking
1 68 (14.23%) VPN
2 45 (9.41%) DNS
3 39 (8.16%) WAN
4 37 (7.74%) LAN
5 30 (6.28%) DHCP
5 30 (6.28%) Firewall
6 23 (4.81%) Wireless
7 17 (3.56%) SAN
7 17 (3.56%) Structured Cabling
8 14 (2.93%) Cisco IOS
8 14 (2.93%) Network Security
8 14 (2.93%) TCP/IP
9 10 (2.09%) IPsec
9 10 (2.09%) SSL
10 9 (1.88%) Skype
11 8 (1.67%) iSCSI
11 8 (1.67%) Wi-Fi
12 7 (1.46%) NAS
13 5 (1.05%) IP Telephony
13 5 (1.05%) Kerberos
Database & Business Intelligence
1 15 (3.14%) SQL Server
2 12 (2.51%) Relational Database
3 6 (1.26%) DB2
4 5 (1.05%) Hadoop
5 4 (0.84%) SQL Server Integration Services
6 3 (0.63%) Apache Hive
6 3 (0.63%) SQL Server 2012
7 2 (0.42%) Big Data
7 2 (0.42%) Electronic Patient Records
7 2 (0.42%) Oracle Reports
8 1 (0.21%) BusinessObjects
8 1 (0.21%) Data Warehouse
8 1 (0.21%) GIS
8 1 (0.21%) Oracle Database
8 1 (0.21%) Oracle Database 10g
8 1 (0.21%) PostgreSQL
8 1 (0.21%) Power BI
8 1 (0.21%) QlikView
8 1 (0.21%) SQL Server 2005
8 1 (0.21%) SQL Server 2014
Development Applications
1 10 (2.09%) JIRA
1 10 (2.09%) VSS/SourceSafe
2 7 (1.46%) Git (software)
3 6 (1.26%) Atlassian Bamboo
3 6 (1.26%) Jenkins
3 6 (1.26%) Maven
3 6 (1.26%) Sonatype Nexus
3 6 (1.26%) Subversion
4 5 (1.05%) Visual Studio
5 4 (0.84%) MSI
6 3 (0.63%) Team Foundation Server
7 2 (0.42%) AdminStudio
7 2 (0.42%) git-flow
7 2 (0.42%) Oracle Forms
7 2 (0.42%) Visual Studio Team System
8 1 (0.21%) Bitbucket
8 1 (0.21%) GitLab
8 1 (0.21%) MSBuild
General
1 121 (25.31%) Finance
2 33 (6.90%) Law
3 30 (6.28%) Banking
4 21 (4.39%) Back Office
5 16 (3.35%) Retail
6 15 (3.14%) Financial Institution
6 15 (3.14%) Telecoms
7 14 (2.93%) Front Office
8 11 (2.30%) Pharmaceutical
8 11 (2.30%) Publishing
9 9 (1.88%) Legal
10 8 (1.67%) Investment Banking
11 5 (1.05%) Billing
11 5 (1.05%) Manufacturing
12 4 (0.84%) Marketing
13 3 (0.63%) Advertising
14 2 (0.42%) French Language
14 2 (0.42%) Games
14 2 (0.42%) German Language
14 2 (0.42%) Spanish Language
Job Titles
1 133 (27.82%) Analyst
2 63 (13.18%) Service Analyst
2 63 (13.18%) Support Analyst
3 55 (11.51%) Support Engineer
4 53 (11.09%) Service Desk Analyst
5 41 (8.58%) Desktop Support
6 35 (7.32%) Developer
7 33 (6.90%) Service Manager
8 27 (5.65%) IT Support
9 22 (4.60%) Desktop Engineer
10 21 (4.39%) IT Analyst
11 20 (4.18%) 1st Line Support
12 18 (3.77%) 1st Line Support Analyst
12 18 (3.77%) Consultant
13 16 (3.35%) 2nd Line Support
13 16 (3.35%) Desktop Support Engineer
14 15 (3.14%) 1st Line Service Desk Analyst
14 15 (3.14%) Applications Support
14 15 (3.14%) Network Engineer
15 14 (2.93%) IT Engineer
Libraries, Frameworks & Software Standards
1 24 (5.02%) Web Services
2 16 (3.35%) HTML
3 14 (2.93%) LDAP
4 13 (2.72%) .NET
5 12 (2.51%) CSS
6 11 (2.30%) SAML
7 9 (1.88%) CSS3
8 8 (1.67%) AngularJS
8 8 (1.67%) Django
8 8 (1.67%) HTML5
8 8 (1.67%) jQuery
8 8 (1.67%) Sass
9 7 (1.46%) J2EE
9 7 (1.46%) RESTful
10 5 (1.05%) JSP
11 4 (0.84%) Kafka
11 4 (0.84%) NumPy
11 4 (0.84%) SciPy
11 4 (0.84%) SQLAlchemy
11 4 (0.84%) XML
Miscellaneous
1 38 (7.95%) Analytical Skills
2 28 (5.86%) Blackberry
3 22 (4.60%) NHS
4 17 (3.56%) Data Centre
4 17 (3.56%) Management Information System
5 16 (3.35%) Fixed Income
6 15 (3.14%) Self-Motivation
7 11 (2.30%) Computer Science
7 11 (2.30%) Driving Licence
8 9 (1.88%) Replication
8 9 (1.88%) Virtual Team
9 8 (1.67%) Cloud Native
10 7 (1.46%) iPhone
10 7 (1.46%) Smartphone
11 6 (1.26%) Clustering
11 6 (1.26%) CMDB
12 5 (1.05%) iPad
12 5 (1.05%) Public Cloud
12 5 (1.05%) Video Conferencing
13 4 (0.84%) Data Protection Act
Operating Systems
1 203 (42.47%) Windows
2 87 (18.20%) Windows 10
3 86 (17.99%) Windows 7
4 36 (7.53%) Android
5 34 (7.11%) Windows Server
6 30 (6.28%) Apple iOS
7 24 (5.02%) Unix
8 20 (4.18%) Windows Server 2012
9 19 (3.97%) Linux
9 19 (3.97%) Windows Server 2008
10 13 (2.72%) Mac OS X
11 12 (2.51%) Windows 8
12 8 (1.67%) Mac OS
13 7 (1.46%) Red Hat Enterprise Linux
14 4 (0.84%) Windows XP
15 2 (0.42%) Data ONTAP
15 2 (0.42%) Mac OS X Server
15 2 (0.42%) Windows 2000
15 2 (0.42%) Windows Mobile
16 1 (0.21%) VMS
Processes & Methodologies
1 156 (32.64%) ITIL
2 108 (22.59%) Service Management
3 68 (14.23%) Problem-Solving
4 65 (13.60%) Service Delivery
5 53 (11.09%) Change Management
6 42 (8.79%) Root Cause Analysis
7 39 (8.16%) Project Management
8 38 (7.95%) Agile Software Development
9 36 (7.53%) ITSM
10 35 (7.32%) ITIL V3
11 34 (7.11%) PRINCE2
12 33 (6.90%) Migration
13 30 (6.28%) Continuous Improvement
14 27 (5.65%) Problem Management
15 25 (5.23%) Ticket Management
16 24 (5.02%) Incident Management
17 23 (4.81%) Time Management
18 21 (4.39%) Disaster Recovery
18 21 (4.39%) Investment Management
18 21 (4.39%) Release Management
Programming Languages
1 35 (7.32%) PowerShell
2 34 (7.11%) SQL
3 28 (5.86%) JavaScript
4 15 (3.14%) Java
5 13 (2.72%) Python
6 10 (2.09%) Shell Script
7 9 (1.88%) VBScript
8 8 (1.67%) VB
9 7 (1.46%) C#
10 5 (1.05%) C
11 4 (0.84%) Perl
11 4 (0.84%) PL/SQL
11 4 (0.84%) VB.NET
12 1 (0.21%) AWK
12 1 (0.21%) Korn
12 1 (0.21%) PHP
12 1 (0.21%) VBA
Qualifications
1 36 (7.53%) Security Cleared
2 33 (6.90%) Degree
3 30 (6.28%) SC Cleared
4 29 (6.07%) Microsoft Certification
5 27 (5.65%) ITIL Certification
6 22 (4.60%) Cisco Certification
7 19 (3.97%) CCNP
8 18 (3.77%) MCSA
9 17 (3.56%) MCSE
10 14 (2.93%) MCP
11 13 (2.72%) CCNA
12 10 (2.09%) CCSE
13 8 (1.67%) PRINCE2 Practitioner
14 7 (1.46%) A+ Certification
15 6 (1.26%) DV Cleared
16 5 (1.05%) ISEB
16 5 (1.05%) MCTS
16 5 (1.05%) PRINCE2 Certification
17 4 (0.84%) MCITP
17 4 (0.84%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 24 (5.02%) Data Quality
2 13 (2.72%) ISO/IEC 27001
3 8 (1.67%) QA
4 5 (1.05%) PMO
5 2 (0.42%) HL7
6 1 (0.21%) COBIT
6 1 (0.21%) Disclosure Scotland
6 1 (0.21%) GxP
6 1 (0.21%) HIPAA
6 1 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.21%) Sarbanes-Oxley
System Software
1 149 (31.17%) Active Directory
2 27 (5.65%) VMware Infrastructure
3 18 (3.77%) Virtual Desktop
4 12 (2.51%) Hyper-V
4 12 (2.51%) VMware Server
5 9 (1.88%) vSphere
6 7 (1.46%) Virtual Machines
7 5 (1.05%) BitLocker
7 5 (1.05%) Firmware
7 5 (1.05%) Microsoft App-V
7 5 (1.05%) VMware ESXi
8 4 (0.84%) XenApp
9 3 (0.63%) Docker
9 3 (0.63%) Virtual Servers
10 2 (0.42%) Microsoft Virtual Server
10 2 (0.42%) VMware Workstation
11 1 (0.21%) Citrix Presentation Server
11 1 (0.21%) NFS
11 1 (0.21%) Oracle RAC
11 1 (0.21%) XenServer
Systems Management
1 27 (5.65%) SCCM
2 17 (3.56%) AirWatch
3 16 (3.35%) WSUS
4 14 (2.93%) Backup Exec
5 12 (2.51%) Systems Management Server (SMS)
6 11 (2.30%) Single Sign-On
7 7 (1.46%) Ansible
7 7 (1.46%) Opscode Chef
7 7 (1.46%) Puppet
8 3 (0.63%) Cisco UCCX
8 3 (0.63%) Hadoop YARN
8 3 (0.63%) NetBackup
8 3 (0.63%) SnapVault
9 2 (0.42%) DameWare
9 2 (0.42%) Norton AntiVirus
9 2 (0.42%) vCenter Server
10 1 (0.21%) Failover Clustering
10 1 (0.21%) FortiGate
10 1 (0.21%) Microsoft Data Protection Manager
10 1 (0.21%) Terraform
Vendors
1 146 (30.54%) Microsoft
2 64 (13.39%) Cisco
3 62 (12.97%) Citrix
4 55 (11.51%) VMware
5 28 (5.86%) Apple
5 28 (5.86%) Ivanti
6 27 (5.65%) Remedy
6 27 (5.65%) ServiceNow
7 26 (5.44%) HP
7 26 (5.44%) Sony
8 23 (4.81%) Bloomberg
8 23 (4.81%) McAfee
9 18 (3.77%) FactSet
9 18 (3.77%) Veeam
10 17 (3.56%) Reuters
11 15 (3.14%) Sophos
12 14 (2.93%) Adobe
12 14 (2.93%) Juniper
12 14 (2.93%) SAP
13 13 (2.72%) CheckPoint