Period
to 18 October 2021

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 18 October 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > London
6 months to
18 Oct 2021
Same period 2020 Same period 2019
Rank 293 245 264
Rank change year-on-year -48 +19 -6
Contract jobs citing SLA 303 116 370
As % of all contract jobs advertised in London 0.85% 0.84% 1.00%
As % of the Quality Assurance & Compliance category 6.94% 7.44% 9.52%
Number of daily rates quoted 192 76 239
10th Percentile £165 £105 £130
25th Percentile £224 £276 £181
Median daily rate (50th Percentile) £426 £449 £350
Median % change year-on-year -5.07% +28.21% +7.69%
75th Percentile £511 £566 £488
90th Percentile £624 £622 £564
England median daily rate £300 £350 £325
% change year-on-year -14.29% +7.69% +8.33%
Number of hourly rates quoted 15 2 25
10th Percentile £15.43 £13.36 £12.50
25th Percentile £16.85 £14.47 £13.00
Median hourly rate £25.00 £16.38 £15.00
Median % change year-on-year +52.67% +9.17% +3.45%
75th Percentile £27.00 £18.22 £19.75
90th Percentile £39.03 £19.29 £23.27
England median hourly rate £13.00 £12.75 £15.45
% change year-on-year +1.96% -17.48% +3.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
London
Contract vacancies with a requirement for quality assurance or compliance skills 4,368 1,560 3,887
As % of all contract IT jobs advertised in London 12.29% 11.31% 10.55%
Number of daily rates quoted 3,019 1,062 2,705
10th Percentile £330 £303 £288
25th Percentile £425 £400 £385
Median daily rate (50th Percentile) £543 £500 £488
Median % change year-on-year +8.50% +2.56% +2.63%
75th Percentile £638 £588 £575
90th Percentile £725 £663 £663
England median daily rate £500 £473 £450
% change year-on-year +5.82% +5.00% -
Number of hourly rates quoted 44 8 51
10th Percentile £16.08 £14.29 £12.00
25th Percentile £20.08 £17.22 £13.00
Median hourly rate £27.00 £21.00 £18.50
Median % change year-on-year +28.57% +13.51% -7.79%
75th Percentile £33.81 £34.34 £26.84
90th Percentile £48.96 £51.40 £38.75
England median hourly rate £20.19 £22.25 £21.00
% change year-on-year -9.28% +5.95% -

SLA
Job Vacancy Trend in London

Job postings citing SLA as a proportion of all IT jobs advertised in London.

Job vacancy trend for SLA in London

SLA
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing SLA in London.

Daily rate trend for SLA in London

SLA
Daily Rate Histogram in London

Daily rate distribution for jobs citing SLA in London over the 6 months to 18 October 2021.

Daily rate histogram for SLA in London

SLA
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing SLA in London.

Hourly rate trend for SLA in London

SLA
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing SLA in London over the 6 months to 18 October 2021.

Hourly rate histogram for SLA in London

SLA
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the London region over the 6 months to 18 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -38 37 £325 -31.22% 28
South London +11 11 £308 +167.39% 5
West London -8 11 £225 -59.09% 20
East London -11 1 £225 -61.70% 7
SLA
England

For the 6 months to 18 October 2021, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for SLA.

1 107 (35.31%) ITIL
2 96 (31.68%) Windows
3 91 (30.03%) Microsoft
4 76 (25.08%) Active Directory
5 68 (22.44%) Social Skills
6 63 (20.79%) Finance
7 53 (17.49%) Microsoft 365
8 52 (17.16%) Azure
9 47 (15.51%) Windows 10
10 41 (13.53%) Change Management
10 41 (13.53%) Service Management
11 40 (13.20%) Cisco
12 39 (12.87%) Migration
13 38 (12.54%) Service Delivery
14 36 (11.88%) VMware
15 35 (11.55%) Agile Software Development
16 33 (10.89%) Microsoft Office
16 33 (10.89%) Windows Server
17 32 (10.56%) Microsoft Excel
18 30 (9.90%) ITSM
18 30 (9.90%) Security Cleared
19 28 (9.24%) PowerShell
19 28 (9.24%) Data Centre
20 27 (8.91%) Incident Management
21 26 (8.58%) Windows 7
22 25 (8.25%) GDPR
22 25 (8.25%) Problem-Solving
23 24 (7.92%) ServiceNow
23 24 (7.92%) SQL
23 24 (7.92%) Project Management

SLA
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (4.95%) SharePoint
2 5 (1.65%) MS Exchange
3 4 (1.32%) Confluence
3 4 (1.32%) Skype for Business
4 3 (0.99%) Appian
4 3 (0.99%) CMS
5 2 (0.66%) Apache Spark
5 2 (0.66%) Camunda
6 1 (0.33%) Adobe Experience Manager
6 1 (0.33%) Apache
6 1 (0.33%) Oracle Service Bus
6 1 (0.33%) Oracle SOA Suite
6 1 (0.33%) Sitecore CMS
6 1 (0.33%) WebLogic
6 1 (0.33%) WebLogic Portal
6 1 (0.33%) WebSphere
Applications
1 33 (10.89%) Microsoft Office
2 32 (10.56%) Microsoft Excel
3 8 (2.64%) Microsoft PowerPoint
4 2 (0.66%) MS Visio
4 2 (0.66%) NUKE
4 2 (0.66%) Spreadsheet
5 1 (0.33%) Microsoft Project
Business Applications
1 2 (0.66%) Oracle Assets
1 2 (0.66%) Oracle FAH
1 2 (0.66%) Oracle Financials
1 2 (0.66%) Oracle General Ledger
1 2 (0.66%) Oracle Internet Expenses
1 2 (0.66%) Oracle iProcurement
1 2 (0.66%) Oracle Payables
1 2 (0.66%) Oracle Receivables
1 2 (0.66%) SimCorp Dimension
2 1 (0.33%) Aligne
2 1 (0.33%) Endur
2 1 (0.33%) Oracle BPM
2 1 (0.33%) SAP POS DM
2 1 (0.33%) SAP Retail
2 1 (0.33%) ZaiNet
Cloud Services
1 53 (17.49%) Microsoft 365
2 52 (17.16%) Azure
3 18 (5.94%) IaaS
4 16 (5.28%) AWS
5 15 (4.95%) PaaS
6 14 (4.62%) Power Platform
7 6 (1.98%) Adobe Creative Cloud
7 6 (1.98%) Azure Active Directory
8 5 (1.65%) Amazon EC2
8 5 (1.65%) GitHub
9 4 (1.32%) AWS CloudFormation
9 4 (1.32%) OneDrive
9 4 (1.32%) OpenShift
10 3 (0.99%) Azure Key Vault
10 3 (0.99%) Datadog
10 3 (0.99%) Mimecast
11 2 (0.66%) AWS Lambda
11 2 (0.66%) Cloud Computing
11 2 (0.66%) Serverless
12 1 (0.33%) Google Workspace
Communications & Networking
1 23 (7.59%) Firewall
2 17 (5.61%) VPN
3 14 (4.62%) Network Security
4 10 (3.30%) LAN
4 10 (3.30%) TCP/IP
5 9 (2.97%) SAN
5 9 (2.97%) WAN
6 8 (2.64%) DNS
6 8 (2.64%) Internet
7 7 (2.31%) BGP
7 7 (2.31%) MPLS
7 7 (2.31%) OSPF
7 7 (2.31%) VoIP
7 7 (2.31%) Wireless
8 6 (1.98%) DHCP
8 6 (1.98%) Intranet
8 6 (1.98%) IPv6
8 6 (1.98%) Multicast
9 5 (1.65%) Broadband
10 4 (1.32%) NAS
Database & Business Intelligence
1 12 (3.96%) Power BI
2 9 (2.97%) Tableau
3 6 (1.98%) Data Warehouse
4 5 (1.65%) PostgreSQL
4 5 (1.65%) Redis
5 4 (1.32%) Hadoop
6 3 (0.99%) Apache Cassandra
6 3 (0.99%) Big Data
6 3 (0.99%) MySQL
6 3 (0.99%) NoSQL
7 2 (0.66%) Aerospike
7 2 (0.66%) Amazon DynamoDB
7 2 (0.66%) Apache Hive
7 2 (0.66%) SQL Server
8 1 (0.33%) Amazon RDS
8 1 (0.33%) Oracle Database
8 1 (0.33%) SQL Server 2012
8 1 (0.33%) SQL Server 2014
8 1 (0.33%) SQL Server 2016
8 1 (0.33%) SQL Server 2019
Development Applications
1 8 (2.64%) Jenkins
2 7 (2.31%) JIRA
3 4 (1.32%) Git (software)
3 4 (1.32%) GitLab
4 1 (0.33%) AdminStudio
4 1 (0.33%) MSI
4 1 (0.33%) Vagrant
General
1 68 (22.44%) Social Skills
2 63 (20.79%) Finance
3 19 (6.27%) Legal
4 18 (5.94%) Banking
5 16 (5.28%) Organisational Skills
6 14 (4.62%) Financial Institution
7 13 (4.29%) Telecoms
8 11 (3.63%) Analytical Skills
8 11 (3.63%) Digital Economy
9 9 (2.97%) Marketing
10 6 (1.98%) Public Sector
10 6 (1.98%) Retail
11 4 (1.32%) Documentation Skills
11 4 (1.32%) Presentation Skills
12 3 (0.99%) Inclusion and Diversity
12 3 (0.99%) Investment Banking
13 2 (0.66%) Advertising
13 2 (0.66%) Influencing Skills
14 1 (0.33%) Front Office
14 1 (0.33%) Publishing
Job Titles
1 70 (23.10%) Analyst
2 28 (9.24%) Service Analyst
3 26 (8.58%) Service Desk Analyst
4 22 (7.26%) Service Manager
5 17 (5.61%) Consultant
6 15 (4.95%) Azure Engineer
6 15 (4.95%) Support Analyst
7 14 (4.62%) Desktop Support
7 14 (4.62%) Network Engineer
8 13 (4.29%) IT Support
8 13 (4.29%) Operations Analyst
8 13 (4.29%) Support Engineer
9 12 (3.96%) 2nd Line Support
9 12 (3.96%) Delivery Manager
9 12 (3.96%) Developer
10 11 (3.63%) 1st Line Support
10 11 (3.63%) Service Desk Support
11 10 (3.30%) 3rd Line Engineer
11 10 (3.30%) Service Delivery Manager
12 9 (2.97%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 8 (2.64%) COM
2 7 (2.31%) Elastic Stack
3 6 (1.98%) Web Services
3 6 (1.98%) XMPP
4 3 (0.99%) REST
4 3 (0.99%) Sensu
5 2 (0.66%) ARM Templates
5 2 (0.66%) CSS
5 2 (0.66%) HTML
5 2 (0.66%) Kafka
5 2 (0.66%) Middleware
5 2 (0.66%) Node.js
5 2 (0.66%) PySpark
5 2 (0.66%) React
5 2 (0.66%) STL
6 1 (0.33%) .NET
6 1 (0.33%) LDAP
6 1 (0.33%) Struts
6 1 (0.33%) WSH
6 1 (0.33%) XML
Miscellaneous
1 28 (9.24%) Data Centre
2 13 (4.29%) Hedge funds
3 12 (3.96%) Management Information System
3 12 (3.96%) Virtual Team
4 10 (3.30%) Video Conferencing
5 8 (2.64%) Replication
6 6 (1.98%) BYOD
6 6 (1.98%) Self-Motivation
7 5 (1.65%) Mainframe
7 5 (1.65%) Social Media
8 4 (1.32%) Client/Server
8 4 (1.32%) EPoS
8 4 (1.32%) User Experience
9 3 (0.99%) Clustering
9 3 (0.99%) CMDB
9 3 (0.99%) NHS
10 2 (0.66%) Derivative
10 2 (0.66%) PACS
10 2 (0.66%) PKI
10 2 (0.66%) SWIFT
Operating Systems
1 96 (31.68%) Windows
2 47 (15.51%) Windows 10
3 33 (10.89%) Windows Server
4 26 (8.58%) Windows 7
5 18 (5.94%) Linux
6 9 (2.97%) Apple iOS
7 5 (1.65%) Mac OS
7 5 (1.65%) Unix
7 5 (1.65%) Windows Server 2008
8 4 (1.32%) Android
8 4 (1.32%) Windows XP
9 2 (0.66%) Windows 8
9 2 (0.66%) Windows Server 2012
9 2 (0.66%) Windows Server 2016
10 1 (0.33%) Mac OS X
10 1 (0.33%) VMS
10 1 (0.33%) Windows Server 2019
Processes & Methodologies
1 107 (35.31%) ITIL
2 41 (13.53%) Change Management
2 41 (13.53%) Service Management
3 39 (12.87%) Migration
4 38 (12.54%) Service Delivery
5 35 (11.55%) Agile Software Development
6 30 (9.90%) ITSM
7 27 (8.91%) Incident Management
8 25 (8.25%) Problem-Solving
9 24 (7.92%) Project Management
10 23 (7.59%) Project Delivery
11 22 (7.26%) DevOps
12 19 (6.27%) Time Management
13 18 (5.94%) Analytics
13 18 (5.94%) Continuous Improvement
13 18 (5.94%) Problem Management
14 15 (4.95%) Data Protection
14 15 (4.95%) Stakeholder Management
15 14 (4.62%) Root Cause Analysis
15 14 (4.62%) Service Design
Programming Languages
1 28 (9.24%) PowerShell
2 24 (7.92%) SQL
3 20 (6.60%) Python
4 14 (4.62%) Java
5 6 (1.98%) Bash Shell
5 6 (1.98%) Shell Script
6 5 (1.65%) C
6 5 (1.65%) Go
7 4 (1.32%) C#
7 4 (1.32%) C++
7 4 (1.32%) JavaScript
8 3 (0.99%) Rust
9 2 (0.66%) Perl
9 2 (0.66%) PL/SQL
9 2 (0.66%) VBA
9 2 (0.66%) VBScript
10 1 (0.33%) PHP
10 1 (0.33%) Scala
10 1 (0.33%) T-SQL
10 1 (0.33%) VB
Qualifications
1 30 (9.90%) Security Cleared
2 24 (7.92%) SC Cleared
3 21 (6.93%) Cisco Certification
4 20 (6.60%) Degree
5 16 (5.28%) ITIL Certification
5 16 (5.28%) Microsoft Certification
6 13 (4.29%) CCNA
7 10 (3.30%) CCNP
7 10 (3.30%) MCITP
8 6 (1.98%) MCSE
9 4 (1.32%) CCENT
9 4 (1.32%) Computer Science Degree
9 4 (1.32%) DV Cleared
9 4 (1.32%) JNCIA
9 4 (1.32%) PRINCE2 Certification
10 3 (0.99%) CCIE
10 3 (0.99%) ITIL Foundation Certificate
11 2 (0.66%) DBS Check
11 2 (0.66%) MCP
11 2 (0.66%) MCSA
Quality Assurance & Compliance
1 25 (8.25%) GDPR
2 11 (3.63%) ISO/IEC 27001
3 7 (2.31%) Data Quality
3 7 (2.31%) QA
4 6 (1.98%) ISO 22301
5 5 (1.65%) PMO
6 4 (1.32%) GRC
7 1 (0.33%) COBIT
7 1 (0.33%) DICOM
7 1 (0.33%) Disclosure Scotland
7 1 (0.33%) HL7
7 1 (0.33%) ISO/IEC 20000
7 1 (0.33%) PCI DSS
7 1 (0.33%) SOC 2
System Software
1 76 (25.08%) Active Directory
2 24 (7.92%) VMware Infrastructure
3 16 (5.28%) Docker
4 6 (1.98%) Microsoft Virtual Server
4 6 (1.98%) Virtual Desktop
4 6 (1.98%) Virtual Servers
5 4 (1.32%) Hyper-V
5 4 (1.32%) Virtual Machines
5 4 (1.32%) XenApp
6 3 (0.99%) VMware ESXi
7 2 (0.66%) vSphere
8 1 (0.33%) Microsoft App-V
8 1 (0.33%) OCFS2
8 1 (0.33%) Oracle RAC
8 1 (0.33%) Veritas Cluster Server
8 1 (0.33%) Veritas Volume Manager
Systems Management
1 19 (6.27%) SCCM
2 13 (4.29%) Ansible
3 11 (3.63%) Kubernetes
3 11 (3.63%) Terraform
4 9 (2.97%) Nagios
5 7 (2.31%) Grafana
5 7 (2.31%) Prometheus
6 6 (1.98%) Microsoft Intune
7 4 (1.32%) Cisco CUCM
7 4 (1.32%) ZABBIX
8 3 (0.99%) Istio
8 3 (0.99%) Nessus
8 3 (0.99%) PowerCLI
9 2 (0.66%) Cisco UCCX
9 2 (0.66%) Jamf Pro
9 2 (0.66%) McAfee ePO
9 2 (0.66%) SCOM
9 2 (0.66%) vCenter Server
9 2 (0.66%) vRealize Orchestrator
10 1 (0.33%) Puppet
Vendors
1 91 (30.03%) Microsoft
2 40 (13.20%) Cisco
3 36 (11.88%) VMware
4 24 (7.92%) ServiceNow
5 14 (4.62%) Oracle
6 13 (4.29%) Apple
6 13 (4.29%) CheckPoint
7 10 (3.30%) Adobe
8 9 (2.97%) Citrix
8 9 (2.97%) Salesforce.com
9 7 (2.31%) SolarWinds
10 5 (1.65%) Dell
10 5 (1.65%) HP
10 5 (1.65%) Juniper
11 4 (1.32%) Capita
11 4 (1.32%) Databricks
11 4 (1.32%) F5
11 4 (1.32%) Openreach
11 4 (1.32%) Qualys
11 4 (1.32%) Veeam