Period
to 15 October 2018

The median contractor rate for a Service Desk Engineer was £165 per day in advertised job vacancies in London during the 6 months to 15 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Engineer
England > London
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 587 587 592
Rank change year-on-year 0 +5 -11
Contract jobs requiring a Service Desk Engineer 47 43 30
As % of all contract IT jobs advertised in London 0.10% 0.096% 0.068%
As % of the Job Titles category 0.11% 0.10% 0.071%
Number of daily rates quoted 23 34 10
London median daily rate £165 £115 £138
Median daily rate % change year-on-year +43.48% -16.36% -5.17%
10th Percentile £116 £65 £103
90th Percentile £214 £172 £243
England median daily rate £150 £118 £150
% change year-on-year +27.66% -21.67% +15.38%
Number of hourly rates quoted 16 4 4
London median hourly rate £17.00 £15.25 £12.00
Median hourly rate % change year-on-year +11.48% +27.08% -7.69%
England median hourly rate £17.00 £16.00 £14.00
% change year-on-year +6.25% +14.29% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 43,684 42,318 42,265
% of contract IT jobs with a recognized job title 94.68% 94.95% 95.16%
Number of daily rates quoted 31,563 30,491 30,188
London median daily rate £500 £488 £450
Median daily rate % change year-on-year +2.56% +8.33% -
10th Percentile £313 £300 £285
90th Percentile £675 £653 £638
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 599 516 538
London median hourly rate £19.00 £20.50 £19.03
Median hourly rate % change year-on-year -7.32% +7.72% +0.16%
10th Percentile £12.75 £12.50 £11.25
90th Percentile £52.75 £47.83 £50.39
England median hourly rate £18.06 £18.70 £18.50
% change year-on-year -3.44% +1.08% +2.89%

Service Desk Engineer
Job Vacancy Trend in London

Job postings that featured Service Desk Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Desk Engineer in London

Service Desk Engineer
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Engineer in London.

Contractor daily rate trend for Service Desk Engineer in London

Service Desk Engineer
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Desk Engineer in London over the 6 months to 15 October 2018.

Contractor daily rate histogram for Service Desk Engineer in London

Service Desk Engineer
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Engineer in London.

Contractor hourly rate trend for Service Desk Engineer in London

Service Desk Engineer
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Desk Engineer in London over the 6 months to 15 October 2018.

Contractor hourly rate histogram for Service Desk Engineer in London

Service Desk Engineer
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the London region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
East London -9 13 £150 -
Central London -14 6 £141 - 4
West London -37 5 - - 1
Service Desk Engineer
England

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 15 October 2018, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Service Desk Engineer in the job title.

1 38 (80.85%) Windows
2 37 (78.72%) Active Directory
3 24 (51.06%) Windows 7
4 21 (44.68%) ITIL
5 17 (36.17%) DNS
6 16 (34.04%) DHCP
7 15 (31.91%) TCP/IP
8 13 (27.66%) Microsoft
8 13 (27.66%) Office 365
9 10 (21.28%) Citrix
10 9 (19.15%) Microsoft Office
10 9 (19.15%) MS Exchange
11 8 (17.02%) Windows Server
11 8 (17.02%) VMware
11 8 (17.02%) Apple
11 8 (17.02%) Windows 10
12 7 (14.89%) SLA
12 7 (14.89%) Remedy
13 6 (12.77%) Windows Server 2012
13 6 (12.77%) Problem-Solving
14 5 (10.64%) Windows Server 2008
14 5 (10.64%) Finance
15 4 (8.51%) ITSM
15 4 (8.51%) MCSA
15 4 (8.51%) Microsoft Certification
15 4 (8.51%) BMC
15 4 (8.51%) CA
15 4 (8.51%) Peregrine
15 4 (8.51%) Knowledge Management
15 4 (8.51%) Degree

Service Desk Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (19.15%) MS Exchange
2 4 (8.51%) Exchange Server 2007
3 3 (6.38%) Exchange Server 2010
4 2 (4.26%) Exchange Server 2013
5 1 (2.13%) IIS
5 1 (2.13%) Skype for Business
Applications
1 9 (19.15%) Microsoft Office
Business Applications
1 4 (8.51%) Remedy ITSM
Cloud Services
1 13 (27.66%) Office 365
2 2 (4.26%) Microsoft Azure
Communications & Networking
1 17 (36.17%) DNS
2 16 (34.04%) DHCP
3 15 (31.91%) TCP/IP
4 3 (6.38%) Skype
5 2 (4.26%) Cisco IOS
5 2 (4.26%) Firewall
5 2 (4.26%) VoIP
6 1 (2.13%) LAN
6 1 (2.13%) Remote Desktop
6 1 (2.13%) SMS
6 1 (2.13%) Telnet
6 1 (2.13%) WAN
6 1 (2.13%) WebEx
6 1 (2.13%) Wi-Fi
Database & Business Intelligence
1 1 (2.13%) MS Access
1 1 (2.13%) SQL Server
General
1 5 (10.64%) Finance
2 3 (6.38%) Advertising
2 3 (6.38%) Front Office
2 3 (6.38%) Retail
3 2 (4.26%) French Language
3 2 (4.26%) Law
4 1 (2.13%) Legal
4 1 (2.13%) Music Industry
Libraries, Frameworks & Software Standards
1 1 (2.13%) XMPP
Miscellaneous
1 2 (4.26%) Blackberry
1 2 (4.26%) EPoS
1 2 (4.26%) Management Information System
2 1 (2.13%) iPhone
2 1 (2.13%) NHS
2 1 (2.13%) Video Conferencing
Operating Systems
1 38 (80.85%) Windows
2 24 (51.06%) Windows 7
3 8 (17.02%) Windows 10
3 8 (17.02%) Windows Server
4 6 (12.77%) Windows Server 2012
5 5 (10.64%) Windows Server 2008
6 2 (4.26%) Apple iOS
6 2 (4.26%) Windows 8
7 1 (2.13%) Android
7 1 (2.13%) Mac OS
7 1 (2.13%) Mac OS X
7 1 (2.13%) Windows Phone
Processes & Methodologies
1 21 (44.68%) ITIL
2 6 (12.77%) Problem-Solving
3 4 (8.51%) Chat Support
3 4 (8.51%) ITIL V3
3 4 (8.51%) ITSM
3 4 (8.51%) Knowledge Management
4 3 (6.38%) Break/Fix
4 3 (6.38%) Incident Management
4 3 (6.38%) Patch Management
5 2 (4.26%) Data Protection
5 2 (4.26%) Infrastructure Engineering
5 2 (4.26%) Migration
5 2 (4.26%) Network Monitoring
5 2 (4.26%) Server Management
5 2 (4.26%) Workload Management
6 1 (2.13%) Asset Management
6 1 (2.13%) Document Management
6 1 (2.13%) Mobile Device Management
6 1 (2.13%) Practice Management
6 1 (2.13%) Service Management
Programming Languages
1 3 (6.38%) PowerShell
2 2 (4.26%) SQL
Qualifications
1 4 (8.51%) Degree
1 4 (8.51%) MCSA
1 4 (8.51%) Microsoft Certification
2 2 (4.26%) MCP
2 2 (4.26%) MCSE
3 1 (2.13%) A+ Certification
Quality Assurance & Compliance
1 7 (14.89%) SLA
System Software
1 37 (78.72%) Active Directory
2 2 (4.26%) Firmware
2 2 (4.26%) Hyper-V
2 2 (4.26%) Virtual Machines
2 2 (4.26%) VMware ESXi
2 2 (4.26%) VMware Infrastructure
2 2 (4.26%) vSphere
3 1 (2.13%) Microsoft App-V
3 1 (2.13%) Terminal Services
3 1 (2.13%) XenApp
Systems Management
1 4 (8.51%) ServiceCenter
2 2 (4.26%) DameWare
2 2 (4.26%) SCCM
2 2 (4.26%) WSUS
3 1 (2.13%) Single Sign-On
Vendors
1 13 (27.66%) Microsoft
2 10 (21.28%) Citrix
3 8 (17.02%) Apple
3 8 (17.02%) VMware
4 7 (14.89%) Remedy
5 4 (8.51%) BMC
5 4 (8.51%) CA
5 4 (8.51%) Peregrine
6 3 (6.38%) Cisco
7 2 (4.26%) Bloomberg
7 2 (4.26%) ConnectWise
7 2 (4.26%) FactSet
7 2 (4.26%) Ivanti
7 2 (4.26%) Mitel
7 2 (4.26%) Reuters
8 1 (2.13%) Aderant
8 1 (2.13%) MobileIron
8 1 (2.13%) Okta