Period
to 19 July 2018

The median contractor rate for a Service Desk Engineer was £170 per day in advertised job vacancies in London during the 6 months to 19 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Engineer
England > London
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 599 572 602
Rank change year-on-year -27 +30 -35
Contract jobs requiring a Service Desk Engineer 41 35 23
As % of all contract IT jobs advertised in London 0.089% 0.084% 0.051%
As % of the Job Titles category 0.094% 0.088% 0.053%
Number of daily rates quoted 20 27 9
London median daily rate £170 £70 £140
Median daily rate % change year-on-year +142.86% -50.00% -6.67%
10th Percentile £120 £65 £101
90th Percentile £208 £188 £240
England median daily rate £155 £110 £150
% change year-on-year +40.91% -26.67% -
Number of hourly rates quoted 15 4 5
London median hourly rate £17.00 £14.75 £15.75
Median hourly rate % change year-on-year +15.25% -6.35% -0.79%
England median hourly rate £17.00 £14.88 £15.00
% change year-on-year +14.29% -0.83% +1.69%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 43,773 39,803 43,304
% of contract IT jobs with a recognized job title 94.77% 95.06% 95.14%
Number of daily rates quoted 31,706 28,330 31,173
London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +2.86%
10th Percentile £313 £305 £288
90th Percentile £675 £650 £638
England median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 650 516 508
London median hourly rate £21.50 £21.25 £19.00
Median hourly rate % change year-on-year +1.18% +11.84% -4.40%
10th Percentile £13.13 £12.50 £10.71
90th Percentile £51.25 £50.00 £47.15
England median hourly rate £18.70 £18.50 £19.00
% change year-on-year +1.08% -2.63% +8.57%

Service Desk Engineer
Job Vacancy Trend in London

Job postings that featured Service Desk Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Desk Engineer in London

Service Desk Engineer
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Engineer in London.

Contractor daily rate trend for Service Desk Engineer in London

Service Desk Engineer
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Desk Engineer in London over the 6 months to 19 July 2018.

Contractor daily rate histogram for Service Desk Engineer in London

Service Desk Engineer
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Engineer in London.

Contractor hourly rate trend for Service Desk Engineer in London

Service Desk Engineer
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the London region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
East London -6 14 - - 1
Central London -32 5 £176 +41.00% 2
West London -52 2 £135 +92.86%
Service Desk Engineer
England

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 July 2018, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Service Desk Engineer in the job title.

1 37 (90.24%) Windows
2 32 (78.05%) Active Directory
3 25 (60.98%) Windows 7
4 19 (46.34%) ITIL
5 17 (41.46%) DHCP
5 17 (41.46%) DNS
6 16 (39.02%) TCP/IP
7 12 (29.27%) Citrix
8 11 (26.83%) Microsoft
8 11 (26.83%) Office 365
9 10 (24.39%) Microsoft Office
9 10 (24.39%) MS Exchange
10 8 (19.51%) VMware
10 8 (19.51%) Windows 10
10 8 (19.51%) Windows Server
11 7 (17.07%) Windows Server 2008
12 6 (14.63%) Windows Server 2012
12 6 (14.63%) Apple
12 6 (14.63%) SLA
12 6 (14.63%) Problem-Solving
13 5 (12.20%) Finance
14 4 (9.76%) Skype
14 4 (9.76%) Degree
14 4 (9.76%) Exchange Server 2007
14 4 (9.76%) Service Management
14 4 (9.76%) ITSM
14 4 (9.76%) VoIP
14 4 (9.76%) Microsoft Certification
14 4 (9.76%) MCSA
15 3 (7.32%) ConnectWise

Service Desk Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (24.39%) MS Exchange
2 4 (9.76%) Exchange Server 2007
3 3 (7.32%) Exchange Server 2010
4 2 (4.88%) Exchange Server 2013
4 2 (4.88%) IBM Notes
5 1 (2.44%) IIS
5 1 (2.44%) Skype for Business
Applications
1 10 (24.39%) Microsoft Office
Business Applications
1 1 (2.44%) Eikon
1 1 (2.44%) Remedy ITSM
Cloud Services
1 11 (26.83%) Office 365
2 1 (2.44%) G Suite
Communications & Networking
1 17 (41.46%) DHCP
1 17 (41.46%) DNS
2 16 (39.02%) TCP/IP
3 4 (9.76%) Skype
3 4 (9.76%) VoIP
4 3 (7.32%) Firewall
5 2 (4.88%) Remote Desktop
5 2 (4.88%) Wi-Fi
6 1 (2.44%) Cisco IOS
6 1 (2.44%) LAN
6 1 (2.44%) PBX
6 1 (2.44%) SMS
6 1 (2.44%) Telnet
6 1 (2.44%) WAN
Database & Business Intelligence
1 1 (2.44%) SQL Server
General
1 5 (12.20%) Finance
2 3 (7.32%) Front Office
3 2 (4.88%) Advertising
3 2 (4.88%) Retail
4 1 (2.44%) Banking
4 1 (2.44%) Electronics
4 1 (2.44%) Law
4 1 (2.44%) Legal
4 1 (2.44%) Manufacturing
4 1 (2.44%) Marketing
4 1 (2.44%) Music Industry
4 1 (2.44%) Telecoms
Miscellaneous
1 3 (7.32%) Blackberry
2 1 (2.44%) EPoS
2 1 (2.44%) iPhone
2 1 (2.44%) Management Information System
2 1 (2.44%) User Experience
2 1 (2.44%) Video Conferencing
Operating Systems
1 37 (90.24%) Windows
2 25 (60.98%) Windows 7
3 8 (19.51%) Windows 10
3 8 (19.51%) Windows Server
4 7 (17.07%) Windows Server 2008
5 6 (14.63%) Windows Server 2012
6 2 (4.88%) Apple iOS
6 2 (4.88%) Mac OS
6 2 (4.88%) Windows 8
7 1 (2.44%) Android
7 1 (2.44%) Linux
7 1 (2.44%) Mac OS X
7 1 (2.44%) Windows Phone
7 1 (2.44%) Windows XP
Processes & Methodologies
1 19 (46.34%) ITIL
2 6 (14.63%) Problem-Solving
3 4 (9.76%) ITSM
3 4 (9.76%) Service Management
4 3 (7.32%) Patch Management
5 2 (4.88%) Break/Fix
5 2 (4.88%) Workload Management
6 1 (2.44%) Application Packaging
6 1 (2.44%) Chat Support
6 1 (2.44%) Continuous Improvement
6 1 (2.44%) Data Protection
6 1 (2.44%) Digital Marketing
6 1 (2.44%) Document Management
6 1 (2.44%) Incident Management
6 1 (2.44%) ITIL V3
6 1 (2.44%) Knowledge Management
6 1 (2.44%) Mobile Device Management
6 1 (2.44%) Network Monitoring
6 1 (2.44%) Practice Management
6 1 (2.44%) Programme Management
Programming Languages
1 1 (2.44%) PowerShell
Qualifications
1 4 (9.76%) Degree
1 4 (9.76%) MCSA
1 4 (9.76%) Microsoft Certification
2 2 (4.88%) MCP
2 2 (4.88%) MCSE
2 2 (4.88%) SC Cleared
2 2 (4.88%) Security Cleared
Quality Assurance & Compliance
1 6 (14.63%) SLA
System Software
1 32 (78.05%) Active Directory
2 2 (4.88%) Firmware
2 2 (4.88%) Hyper-V
2 2 (4.88%) VMware ESXi
2 2 (4.88%) VMware Infrastructure
2 2 (4.88%) vSphere
3 1 (2.44%) Microsoft App-V
3 1 (2.44%) Terminal Services
3 1 (2.44%) XenApp
Systems Management
1 2 (4.88%) DameWare
1 2 (4.88%) SCCM
1 2 (4.88%) SCOM
1 2 (4.88%) WSUS
2 1 (2.44%) ServiceCenter
2 1 (2.44%) Single Sign-On
Vendors
1 12 (29.27%) Citrix
2 11 (26.83%) Microsoft
3 8 (19.51%) VMware
4 6 (14.63%) Apple
5 3 (7.32%) Bloomberg
5 3 (7.32%) Cisco
5 3 (7.32%) ConnectWise
5 3 (7.32%) Ivanti
5 3 (7.32%) Remedy
5 3 (7.32%) Reuters
6 2 (4.88%) FactSet
6 2 (4.88%) Lotus
6 2 (4.88%) Mitel
6 2 (4.88%) SolarWinds
7 1 (2.44%) BMC
7 1 (2.44%) CA
7 1 (2.44%) MobileIron
7 1 (2.44%) Peregrine
7 1 (2.44%) SAP
7 1 (2.44%) ServiceNow