Period
to 14 December 2017

The median contractor rate for a Service Desk Engineer was £140 per day in advertised job vacancies in London during the 6 months to 14 December 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Engineer
England > London
6 months to
14 Dec 2017
Same period 2016 Same period 2015
Rank 590 583 576
Rank change year-on-year -7 -7 +7
Contract jobs requiring a Service Desk Engineer 41 33 41
As % of all contract IT jobs advertised in London 0.086% 0.074% 0.088%
As % of the Job Titles category 0.091% 0.078% 0.093%
Number of daily rates quoted 29 12 19
London median daily rate £140 £143 £140
Median daily rate % change year-on-year -1.75% +1.79% -9.82%
10th Percentile £65 £105 £105
90th Percentile £194 £200 £189
England median daily rate £140 £150 £130
% change year-on-year -6.67% +15.38% -13.33%
Number of hourly rates quoted 5 7 5
London median hourly rate £17.00 £11.50 £13.00
Median hourly rate % change year-on-year +47.83% -11.54% -17.46%
10th Percentile £12.75 £10.65 £11.35
90th Percentile £18.00 £15.10 £13.50
England median hourly rate £15.38 £13.00 £13.00
% change year-on-year +18.27% - -7.14%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 45083 42327 44112
% of contract IT jobs with a recognized job title 94.86% 94.89% 95.09%
Number of daily rates quoted 32730 30061 31121
London median daily rate £500 £463 £450
Median daily rate % change year-on-year +8.11% +2.78% +5.88%
10th Percentile £300 £298 £269
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 552 569 675
London median hourly rate £20.00 £19.03 £19.03
Median hourly rate % change year-on-year +5.10% - +8.74%
10th Percentile £12.00 £11.31 £11.25
90th Percentile £47.83 £50.00 £50.00
England median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Service Desk Engineer
Job Vacancy Trend in London

Job postings that featured Service Desk Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Desk Engineer in London

Service Desk Engineer
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Engineer in London.

Contractor daily rate trend for Service Desk Engineer in London

Service Desk Engineer
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Desk Engineer in London over the 6 months to 14 December 2017.

Contractor daily rate histogram for Service Desk Engineer in London

Service Desk Engineer
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Engineer in London.

Contractor hourly rate trend for Service Desk Engineer in London

Service Desk Engineer
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the London region over the 6 months to 14 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West London -2 13 £70 -26.32%
Central London -25 6 £185 +68.18%
South London -33 1 £85 -26.09% 1
East London - 1 - -
Service Desk Engineer
England

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 14 December 2017, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Service Desk Engineer in the job title.

1 37 (90.24%) Windows
2 23 (56.10%) ITIL
3 20 (48.78%) Apple
4 19 (46.34%) Microsoft
4 19 (46.34%) Microsoft Office
5 18 (43.90%) Active Directory
5 18 (43.90%) Windows 7
6 14 (34.15%) Windows 10
7 13 (31.71%) Remedy
7 13 (31.71%) ITSM
8 12 (29.27%) BMC
8 12 (29.27%) CA
8 12 (29.27%) Peregrine
8 12 (29.27%) ITIL V3
8 12 (29.27%) Knowledge Management
8 12 (29.27%) Remedy ITSM
8 12 (29.27%) ServiceCenter
8 12 (29.27%) Chat Support
9 11 (26.83%) Retail
10 10 (24.39%) Windows Server 2008
10 10 (24.39%) Windows Server
11 9 (21.95%) Citrix
12 8 (19.51%) VMware
12 8 (19.51%) Microsoft Certification
12 8 (19.51%) MCSA
12 8 (19.51%) MS Exchange
12 8 (19.51%) Windows Server 2012
13 7 (17.07%) SLA
13 7 (17.07%) Bloomberg
13 7 (17.07%) Advertising

Service Desk Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (19.51%) MS Exchange
2 4 (9.76%) Skype for Business
3 2 (4.88%) Exchange Server 2013
3 2 (4.88%) SharePoint
3 2 (4.88%) SharePoint 2013
Applications
1 19 (46.34%) Microsoft Office
2 1 (2.44%) CINEMA 4D
2 1 (2.44%) Vectorworks
Business Applications
1 12 (29.27%) Remedy ITSM
2 1 (2.44%) Eikon
Cloud Services
1 3 (7.32%) Office 365
2 1 (2.44%) Amazon AWS
2 1 (2.44%) G Suite
2 1 (2.44%) Microsoft Azure
Communications & Networking
1 4 (9.76%) Skype
2 3 (7.32%) VPN
3 2 (4.88%) 4G
3 2 (4.88%) Intranet
3 2 (4.88%) TCP/IP
3 2 (4.88%) WAN
4 1 (2.44%) Cisco IOS
4 1 (2.44%) DHCP
4 1 (2.44%) DNS
4 1 (2.44%) LAN
4 1 (2.44%) Remote Desktop
4 1 (2.44%) Wi-Fi
4 1 (2.44%) Wireless
General
1 11 (26.83%) Retail
2 7 (17.07%) Advertising
3 5 (12.20%) French Language
4 3 (7.32%) Finance
5 1 (2.44%) Legal
Miscellaneous
1 6 (14.63%) Blackberry
2 2 (4.88%) Handset
3 1 (2.44%) Digital Media
3 1 (2.44%) EPoS
3 1 (2.44%) iPhone
3 1 (2.44%) Smartphone
3 1 (2.44%) Video Conferencing
Operating Systems
1 37 (90.24%) Windows
2 18 (43.90%) Windows 7
3 14 (34.15%) Windows 10
4 10 (24.39%) Windows Server
4 10 (24.39%) Windows Server 2008
5 8 (19.51%) Windows Server 2012
6 4 (9.76%) Windows 8
7 2 (4.88%) Android
7 2 (4.88%) Mac OS
7 2 (4.88%) Mac OS X
7 2 (4.88%) Windows 2000 Server
8 1 (2.44%) Apple iOS
Processes & Methodologies
1 23 (56.10%) ITIL
2 13 (31.71%) ITSM
3 12 (29.27%) Chat Support
3 12 (29.27%) ITIL V3
3 12 (29.27%) Knowledge Management
4 6 (14.63%) Workload Management
5 3 (7.32%) Data Protection
5 3 (7.32%) Service Management
6 2 (4.88%) Patch Management
6 2 (4.88%) PDM
7 1 (2.44%) B2B
7 1 (2.44%) Break/Fix
7 1 (2.44%) Incident Management
7 1 (2.44%) Information Security
7 1 (2.44%) Mobile Device Management
7 1 (2.44%) Problem Management
7 1 (2.44%) Root Cause Analysis
7 1 (2.44%) Security Management
7 1 (2.44%) Software Distribution
7 1 (2.44%) Time Management
Programming Languages
1 2 (4.88%) SQL
Qualifications
1 8 (19.51%) MCSA
1 8 (19.51%) Microsoft Certification
2 6 (14.63%) MCSE
3 4 (9.76%) Degree
4 2 (4.88%) ITIL Certification
4 2 (4.88%) MCP
5 1 (2.44%) CTC Cleared
5 1 (2.44%) ITIL Foundation Certificate
5 1 (2.44%) MCDST
5 1 (2.44%) SC Cleared
5 1 (2.44%) Security Cleared
Quality Assurance & Compliance
1 7 (17.07%) SLA
System Software
1 18 (43.90%) Active Directory
2 1 (2.44%) Virtual Desktop
2 1 (2.44%) VMware Infrastructure
2 1 (2.44%) vSphere
2 1 (2.44%) XenApp
Systems Management
1 12 (29.27%) ServiceCenter
2 6 (14.63%) DameWare
3 1 (2.44%) Jamf Pro
Vendors
1 20 (48.78%) Apple
2 19 (46.34%) Microsoft
3 13 (31.71%) Remedy
4 12 (29.27%) BMC
4 12 (29.27%) CA
4 12 (29.27%) Peregrine
5 9 (21.95%) Citrix
6 8 (19.51%) VMware
7 7 (17.07%) Bloomberg
8 6 (14.63%) FactSet
8 6 (14.63%) Reuters
9 4 (9.76%) Cisco
10 2 (4.88%) Sage
10 2 (4.88%) Samsung
11 1 (2.44%) Adobe
11 1 (2.44%) Dell
11 1 (2.44%) Google
11 1 (2.44%) LANDesk