Period
to 22 November 2017

The median contractor rate for a Service Desk Engineer was £140 per day in advertised job vacancies in England during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Engineer
UK > England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 725 707 746
Rank change year-on-year -18 +39 -7
Contract jobs requiring a Service Desk Engineer 126 159 122
As % of all contract IT jobs advertised in England 0.13% 0.16% 0.12%
As % of the Job Titles category 0.14% 0.17% 0.12%
Number of daily rates quoted 77 60 34
England median daily rate £140 £145 £124
Median daily rate % change year-on-year -3.45% +17.41% -17.67%
10th Percentile £65 £102 £93
90th Percentile £208 £225 £188
UK median daily rate £130 £140 £127
% change year-on-year -7.14% +10.24% -15.33%
Number of hourly rates quoted 11 24 34
England median hourly rate £16.00 £13.00 £13.69
Median hourly rate % change year-on-year +23.08% -5.04% -2.21%
10th Percentile £12.75 £10.65 £10.50
90th Percentile £19.50 £15.00 £21.55
UK median hourly rate £13.88 £13.13 £15.00
% change year-on-year +5.71% -12.50% +7.14%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89936 92818 97863
% of contract IT jobs with a recognized job title 94.78% 94.77% 95.00%
Number of daily rates quoted 59957 61108 63299
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2672 2997 3790
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.00 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.88% - +9.09%

Service Desk Engineer
Job Vacancy Trend in England

Job postings that featured Service Desk Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Engineer in England

Service Desk Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Engineer in England.

Contractor daily rate trend for Service Desk Engineer in England

Service Desk Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Engineer in England over the 6 months to 22 November 2017.

Contractor daily rate histogram for Service Desk Engineer in England

Service Desk Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Engineer in England.

Contractor hourly rate trend for Service Desk Engineer in England

Service Desk Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Engineer in England over the 6 months to 22 November 2017.

Contractor hourly rate histogram for Service Desk Engineer in England

Service Desk Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -21 45 £115 -14.81% 3
South East +15 42 £130 -22.39% 1
Midlands +13 17 £150 +25.00% 1
South West -14 10 £91 -39.67% 1
East Midlands -4 9 £150 +25.00% 1
North of England +65 8 £150 -14.29% 3
West Midlands +16 8 £161 -
North West +11 7 £150 -14.29% 3
East of England -23 4 £115 -6.12%
Yorkshire +21 1 - -
Service Desk Engineer
UK

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 November 2017, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Engineer in the job title.

1 100 (79.37%) Windows
2 68 (53.97%) Active Directory
3 63 (50.00%) ITIL
4 52 (41.27%) Windows 7
5 49 (38.89%) Microsoft
6 35 (27.78%) Microsoft Office
7 29 (23.02%) Apple
8 27 (21.43%) Office 365
9 24 (19.05%) ITIL V3
9 24 (19.05%) Microsoft Certification
10 23 (18.25%) Remedy
10 23 (18.25%) ITSM
11 22 (17.46%) Knowledge Management
12 21 (16.67%) Citrix
13 20 (15.87%) Chat Support
13 20 (15.87%) BMC
13 20 (15.87%) CA
13 20 (15.87%) Peregrine
13 20 (15.87%) TCP/IP
13 20 (15.87%) Remedy ITSM
13 20 (15.87%) ServiceCenter
14 19 (15.08%) Retail
14 19 (15.08%) VMware
14 19 (15.08%) MCP
15 18 (14.29%) MCSE
15 18 (14.29%) WAN
15 18 (14.29%) MS Exchange
15 18 (14.29%) LAN
15 18 (14.29%) Windows 10
16 17 (13.49%) DHCP

Service Desk Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (14.29%) MS Exchange
2 12 (9.52%) Exchange Server 2007
3 6 (4.76%) SharePoint
4 5 (3.97%) CMS
5 4 (3.17%) Skype for Business
6 2 (1.59%) Blackberry Enterprise Server
7 1 (0.79%) Exchange Server 2013
7 1 (0.79%) IBM Notes
7 1 (0.79%) SharePoint 2013
Applications
1 35 (27.78%) Microsoft Office
2 1 (0.79%) CINEMA 4D
2 1 (0.79%) MS Visio
2 1 (0.79%) Vectorworks
Business Applications
1 20 (15.87%) Remedy ITSM
2 1 (0.79%) Eikon
Cloud Services
1 27 (21.43%) Office 365
2 2 (1.59%) G Suite
3 1 (0.79%) Amazon AWS
3 1 (0.79%) Microsoft Azure
Communications & Networking
1 20 (15.87%) TCP/IP
2 18 (14.29%) LAN
2 18 (14.29%) WAN
3 17 (13.49%) DHCP
3 17 (13.49%) DNS
4 5 (3.97%) Unified Communications
4 5 (3.97%) VPN
5 4 (3.17%) Remote Desktop
5 4 (3.17%) Skype
6 3 (2.38%) Firewall
6 3 (2.38%) SMS
7 2 (1.59%) Internet
7 2 (1.59%) VoIP
7 2 (1.59%) Wi-Fi
7 2 (1.59%) Wireless
8 1 (0.79%) 4G
8 1 (0.79%) Cisco IOS
8 1 (0.79%) Ethernet
8 1 (0.79%) Intranet
Database & Business Intelligence
1 5 (3.97%) SQL Server
Development Applications
1 1 (0.79%) Visual Studio
General
1 19 (15.08%) Retail
2 5 (3.97%) Advertising
2 5 (3.97%) Automotive
2 5 (3.97%) Finance
2 5 (3.97%) French Language
3 1 (0.79%) Publishing
3 1 (0.79%) Telecoms
Miscellaneous
1 9 (7.14%) Blackberry
2 3 (2.38%) Driving Licence
2 3 (2.38%) iPhone
3 2 (1.59%) Analytical Skills
3 2 (1.59%) Video Conferencing
4 1 (0.79%) Digital Media
4 1 (0.79%) Handset
4 1 (0.79%) PDA
Operating Systems
1 100 (79.37%) Windows
2 52 (41.27%) Windows 7
3 18 (14.29%) Windows 10
4 16 (12.70%) Windows Server
5 14 (11.11%) Windows Server 2008
6 12 (9.52%) Windows Server 2012
7 7 (5.56%) Windows 8
8 5 (3.97%) Android
9 3 (2.38%) Apple iOS
9 3 (2.38%) Mac OS
10 2 (1.59%) Mac OS X
10 2 (1.59%) Windows 2000 Server
10 2 (1.59%) Windows XP
11 1 (0.79%) Unix
11 1 (0.79%) Windows NT
Processes & Methodologies
1 63 (50.00%) ITIL
2 24 (19.05%) ITIL V3
3 23 (18.25%) ITSM
4 22 (17.46%) Knowledge Management
5 20 (15.87%) Chat Support
6 13 (10.32%) Service Management
7 11 (8.73%) Data Protection
8 7 (5.56%) Incident Management
9 6 (4.76%) Disaster Recovery
10 5 (3.97%) Asset Management
10 5 (3.97%) Data Loss Prevention
10 5 (3.97%) Desktop Virtualisation
10 5 (3.97%) Ticket Management
10 5 (3.97%) Workload Management
11 4 (3.17%) CRM
11 4 (3.17%) ERP
11 4 (3.17%) PLM
11 4 (3.17%) Service Delivery
12 3 (2.38%) eTOM
12 3 (2.38%) Infrastructure Management
Programming Languages
1 2 (1.59%) SQL
Qualifications
1 24 (19.05%) Microsoft Certification
2 19 (15.08%) MCP
3 18 (14.29%) MCSE
4 12 (9.52%) MCDST
5 7 (5.56%) Degree
6 6 (4.76%) MCSA
6 6 (4.76%) SC Cleared
6 6 (4.76%) Security Cleared
7 5 (3.97%) CCNA
7 5 (3.97%) Cisco Certification
8 2 (1.59%) ITIL Certification
9 1 (0.79%) CTC Cleared
9 1 (0.79%) DBS Check
9 1 (0.79%) DV Cleared
Quality Assurance & Compliance
1 8 (6.35%) SLA
System Software
1 68 (53.97%) Active Directory
2 10 (7.94%) XenApp
3 3 (2.38%) VMware Infrastructure
4 2 (1.59%) Microsoft App-V
4 2 (1.59%) vSphere
5 1 (0.79%) Hyper-V
5 1 (0.79%) Virtual Desktop
5 1 (0.79%) XenDesktop
Systems Management
1 20 (15.87%) ServiceCenter
2 16 (12.70%) SCCM
3 5 (3.97%) DameWare
4 1 (0.79%) AirWatch
4 1 (0.79%) Jamf Pro
Vendors
1 49 (38.89%) Microsoft
2 29 (23.02%) Apple
3 23 (18.25%) Remedy
4 21 (16.67%) Citrix
5 20 (15.87%) BMC
5 20 (15.87%) CA
5 20 (15.87%) Peregrine
6 19 (15.08%) VMware
7 14 (11.11%) Cisco
8 6 (4.76%) Bloomberg
9 5 (3.97%) FactSet
9 5 (3.97%) Huawei
9 5 (3.97%) Reuters
10 3 (2.38%) HP
10 3 (2.38%) ServiceNow
11 2 (1.59%) Google
11 2 (1.59%) Samsung
12 1 (0.79%) LANDesk
12 1 (0.79%) MobileIron
12 1 (0.79%) SolarWinds