The median contractor rate for a Service Desk Engineer was £125 per day in advertised job vacancies in England during the 3 months to 23 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Service Desk Engineer
UK / England
Rank 531 538 549
Rank change year-on-year +7 +11  
Contract jobs requiring a Service Desk Engineer 46 74 42
As % of all contract IT jobs advertised in England 0.11% 0.15% 0.088%
As % of the Job Titles category 0.12% 0.16% 0.093%
Number of daily rates quoted 16 26 12
Median daily rate £125 £123 £155
Median daily rate % change year-on-year +2.04% -20.96%  
90% offered a daily rate of more than £91 £100 £78
10% offered a daily rate of more than £175 £175 £204
UK excluding London median daily rate £130 £150 £105
% change year-on-year -13.33% +42.85%  
Number of hourly rates quoted 2 20 13
Median hourly rate £88.50 £15.00 £13.75
Median hourly rate % change year-on-year +490.00% +9.09%  
90% offered a hourly rate of more than £27.30 £11.50 £12.00
10% offered a hourly rate of more than £149.70 £25.00 £17.50
UK excluding London median hourly rate £16.81 £15.00 £13.35
% change year-on-year +12.03% +12.35%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 39124 46334 45141
As % of all contract IT job vacancies advertised in England 94.84% 95.21% 94.84%
Number of daily rates quoted 25435 30385 27741
Median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.23% +6.25%  
90% offered a daily rate of more than £265 £263 £245
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1355 1447 1806
Median hourly rate £18.50 £18.50 £17.50
Median hourly rate % change year-on-year - +5.71%  
90% offered a hourly rate of more than £11.25 £11.30 £11.00
10% offered a hourly rate of more than £47.00 £47.83 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

Service Desk Engineer
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Service Desk Engineer in the job title.

Job vacancy trend for Service Desk Engineer in England

Service Desk Engineer
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Engineer in England.

Contractor daily rate trend for Service Desk Engineer in England

Service Desk Engineer
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Engineer in England over the 3 months to 23 March 2017.

Contractor daily rate histogram for Service Desk Engineer in England

Service Desk Engineer
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Engineer in England.

Contractor hourly rate trend for Service Desk Engineer in England

Service Desk Engineer
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Engineer in England over the 3 months to 23 March 2017.

Contractor hourly rate histogram for Service Desk Engineer in England

Service Desk Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the England region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +21 12 - - 1
South East -4 12 £135 -16.92% 2
London +8 10 £100 -16.66% 3
East Midlands +1 4 £138 - 2
South West -8 3 - - 1
Yorkshire +10 2 £141 +56.94% 3
North West - 2 £200 - 1
East of England -4 1 - -
Service Desk Engineer
UK

Service Desk Engineer Skill Set
Top 30 Related IT Skills in England

For the 6 months to 23 March 2017, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Engineer in the job title.

1 98 (74.81%) Windows
2 66 (50.38%) Active Directory
3 63 (48.09%) Windows 7
4 52 (39.69%) Microsoft
5 50 (38.17%) ITIL
6 45 (34.35%) MS Office
7 35 (26.72%) MS Excel
8 22 (16.79%) Windows XP
9 19 (14.50%) Windows Server
10 17 (12.98%) SLA
11 16 (12.21%) MS Exchange
11 16 (12.21%) Windows Server 2003
11 16 (12.21%) Android
11 16 (12.21%) Analytical Skills
12 14 (10.69%) Office 365
12 14 (10.69%) Apple
12 14 (10.69%) Service Management
13 13 (9.92%) Data Protection
13 13 (9.92%) Incident Management
14 12 (9.16%) Smartphone
14 12 (9.16%) Blackberry
14 12 (9.16%) WAN
14 12 (9.16%) VPN
14 12 (9.16%) HP
15 11 (8.40%) Windows 10
15 11 (8.40%) Windows Server 2008
16 10 (7.63%) Webroot
16 10 (7.63%) Banking
16 10 (7.63%) RSA SecurID
16 10 (7.63%) Wireless

Service Desk Engineer Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (12.21%) MS Exchange
2 10 (7.63%) IBM Notes
3 1 (0.76%) Skype for Business
Applications
1 45 (34.35%) MS Office
2 35 (26.72%) MS Excel
3 9 (6.87%) MS PowerPoint
4 2 (1.53%) MS Visio
Business Applications
1 7 (5.34%) Eikon
Cloud Services
1 14 (10.69%) Office 365
2 1 (0.76%) G Suite
2 1 (0.76%) Microsoft Azure
2 1 (0.76%) Mimecast
2 1 (0.76%) OneDrive
Communications & Networking
1 12 (9.16%) VPN
1 12 (9.16%) WAN
2 10 (7.63%) NAS
2 10 (7.63%) SAN
2 10 (7.63%) Wireless
3 7 (5.34%) Unified Communications
4 6 (4.58%) Internet
5 5 (3.82%) FTP
5 5 (3.82%) LAN
6 4 (3.05%) TCP/IP
7 2 (1.53%) Firewall
7 2 (1.53%) VoIP
8 1 (0.76%) 2G
8 1 (0.76%) 3G
8 1 (0.76%) Cisco IOS
8 1 (0.76%) Ethernet
8 1 (0.76%) Remote Desktop
8 1 (0.76%) Skype
8 1 (0.76%) WebEx
8 1 (0.76%) Wi-Fi
Database & Business Intelligence
1 1 (0.76%) Data Warehouse
1 1 (0.76%) MS Access
General
1 10 (7.63%) Banking
2 7 (5.34%) Retail
2 7 (5.34%) Retail Banking
3 5 (3.82%) Telecoms
4 3 (2.29%) Finance
4 3 (2.29%) Multimedia
5 1 (0.76%) Aerospace
5 1 (0.76%) Back Office
5 1 (0.76%) Financial Institution
5 1 (0.76%) German Language
5 1 (0.76%) Local Government
5 1 (0.76%) Manufacturing
Miscellaneous
1 16 (12.21%) Analytical Skills
2 12 (9.16%) Blackberry
2 12 (9.16%) Smartphone
3 10 (7.63%) RSA SecurID
4 7 (5.34%) EFT
5 6 (4.58%) Data Centre
5 6 (4.58%) iPad
5 6 (4.58%) iPhone
6 2 (1.53%) Driving Licence
7 1 (0.76%) BYOD
7 1 (0.76%) Fat Client
7 1 (0.76%) Management Information System
7 1 (0.76%) Thin Client
7 1 (0.76%) Video Conferencing
Operating Systems
1 98 (74.81%) Windows
2 63 (48.09%) Windows 7
3 22 (16.79%) Windows XP
4 19 (14.50%) Windows Server
5 16 (12.21%) Android
5 16 (12.21%) Windows Server 2003
6 11 (8.40%) Windows 10
6 11 (8.40%) Windows Server 2008
7 8 (6.11%) Linux
7 8 (6.11%) Unix
7 8 (6.11%) Windows 8
8 4 (3.05%) Apple iOS
9 3 (2.29%) Mac OS X
10 2 (1.53%) Mac OS
11 1 (0.76%) Windows NT
11 1 (0.76%) Windows Server 2012
Processes & Methodologies
1 50 (38.17%) ITIL
2 14 (10.69%) Service Management
3 13 (9.92%) Data Protection
3 13 (9.92%) Incident Management
4 8 (6.11%) Asset Management
4 8 (6.11%) Service Delivery
5 7 (5.34%) Data Loss Prevention
5 7 (5.34%) Desktop Virtualisation
5 7 (5.34%) Disaster Recovery
5 7 (5.34%) ITIL V3
5 7 (5.34%) ITSM
6 6 (4.58%) Change Management
7 4 (3.05%) Coaching
7 4 (3.05%) DNA
7 4 (3.05%) Migration
8 3 (2.29%) Technical Analysis
9 2 (1.53%) Mentoring
10 1 (0.76%) Analytics
10 1 (0.76%) Dashboard Development
10 1 (0.76%) Software Licensing
Programming Languages
1 8 (6.11%) SQL
Qualifications
1 4 (3.05%) ITIL Certification
2 3 (2.29%) Degree
2 3 (2.29%) Microsoft Certification
3 1 (0.76%) A+ Certification
3 1 (0.76%) DBS Check
3 1 (0.76%) MCITP
3 1 (0.76%) MCP
3 1 (0.76%) MCSE
3 1 (0.76%) SC Cleared
3 1 (0.76%) Security Cleared
Quality Assurance & Compliance
1 17 (12.98%) SLA
2 5 (3.82%) QA
3 4 (3.05%) ISO 9001
System Software
1 66 (50.38%) Active Directory
2 2 (1.53%) VMware Infrastructure
3 1 (0.76%) Hyper-V
Systems Management
1 3 (2.29%) SCCM
2 2 (1.53%) Amdocs OSS
3 1 (0.76%) DameWare
Vendors
1 52 (39.69%) Microsoft
2 14 (10.69%) Apple
3 12 (9.16%) HP
4 10 (7.63%) Dell
4 10 (7.63%) Lotus
4 10 (7.63%) Toshiba
4 10 (7.63%) Webroot
5 8 (6.11%) Citrix
6 7 (5.34%) Bloomberg
6 7 (5.34%) Reuters
7 5 (3.82%) Cisco
8 3 (2.29%) VMware
9 2 (1.53%) Cramer
9 2 (1.53%) Google
9 2 (1.53%) Huawei
9 2 (1.53%) Nokia Networks
9 2 (1.53%) Nortel
9 2 (1.53%) Remedy
9 2 (1.53%) Tellabs
10 1 (0.76%) ServiceNow
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