Period
to 18 August 2019

The table below provides summary statistics for contract job vacancies advertised in London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 18 August 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
England > London
6 months to
18 Aug 2019
Same period 2018 Same period 2017
Rank 186 200 186
Rank change year-on-year +14 -14 +38
Contract jobs citing ServiceNow 600 629 648
As % of all contract IT jobs advertised in London 1.51% 1.37% 1.50%
As % of the Vendors category 3.75% 3.48% 3.62%
Number of daily rates quoted 457 472 484
London median daily rate £500 £500 £500
10th Percentile £234 £153 £287
90th Percentile £638 £625 £638
England median daily rate £475 £475 £475
Number of hourly rates quoted 12 13 1
London median hourly rate £20.75 £20.00 £32.48
Median hourly rate % change year-on-year +3.75% -38.41% -71.13%
10th Percentile £14.00 £13.30 £30.35
90th Percentile £27.20 £39.79 £34.60
England median hourly rate £17.50 £17.50 £15.00
% change year-on-year - +16.67% -71.15%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in London.

All Vendors
London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 16,020 18,070 17,905
As % of all contract IT jobs advertised in London 40.38% 39.39% 41.56%
Number of daily rates quoted 10,723 12,224 12,044
London median daily rate £500 £500 £475
Median daily rate % change year-on-year - +5.26% +5.56%
10th Percentile £288 £263 £276
90th Percentile £675 £663 £650
England median daily rate £460 £450 £439
% change year-on-year +2.22% +2.51% +4.52%
Number of hourly rates quoted 276 316 240
London median hourly rate £20.67 £20.50 £19.25
Median hourly rate % change year-on-year +0.80% +6.49% +10.00%
10th Percentile £12.04 £13.27 £12.23
90th Percentile £57.13 £47.83 £50.00
England median hourly rate £19.46 £17.50 £17.00
% change year-on-year +11.20% +2.94% -2.58%

ServiceNow
Job Vacancy Trend in London

Job postings citing ServiceNow as a percentage of all IT jobs advertised in London.

Job vacancy trend for ServiceNow in London

ServiceNow
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow in London.

Contractor daily rate trend for ServiceNow in London

ServiceNow
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing ServiceNow in London over the 6 months to 18 August 2019.

Contractor daily rate histogram for ServiceNow in London

ServiceNow
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow in London.

Contractor hourly rate trend for ServiceNow in London

ServiceNow
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing ServiceNow in London over the 6 months to 18 August 2019.

Contractor hourly rate histogram for ServiceNow in London

ServiceNow
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the London region over the 6 months to 18 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +53 140 £525 +5.00% 15
South London 0 13 £425 -10.53% 1
West London +11 11 £425 +174.19% 5
East London -1 4 £125 -69.23%
ServiceNow
England

For the 6 months to 18 August 2019, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for ServiceNow.

1 260 (43.33%) ITSM
2 257 (42.83%) ITIL
3 183 (30.50%) Service Management
4 139 (23.17%) JavaScript
5 121 (20.17%) Agile Software Development
6 117 (19.50%) Finance
7 98 (16.33%) HTML
8 97 (16.17%) XML
9 83 (13.83%) Windows
10 72 (12.00%) Active Directory
11 63 (10.50%) Microsoft Azure
11 63 (10.50%) DevOps
12 59 (9.83%) Configuration Management
13 58 (9.67%) Web Services
14 54 (9.00%) Microsoft
15 53 (8.83%) JIRA
16 52 (8.67%) CSS
17 50 (8.33%) ITIL Certification
17 50 (8.33%) Windows 10
18 46 (7.67%) Office 365
19 44 (7.33%) Asset Management
19 44 (7.33%) Ajax
20 43 (7.17%) Python
21 42 (7.00%) Linux
21 42 (7.00%) Change Management
21 42 (7.00%) CMDB
21 42 (7.00%) ITIL V3
22 41 (6.83%) Amazon AWS
22 41 (6.83%) Microsoft Office
23 40 (6.67%) Workflow

ServiceNow
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (5.00%) CMS
2 14 (2.33%) Confluence
2 14 (2.33%) MS Exchange
3 11 (1.83%) Elasticsearch
4 8 (1.33%) Skype for Business
5 7 (1.17%) Exchange Server 2010
6 6 (1.00%) SharePoint
7 3 (0.50%) OpenStack
8 2 (0.33%) Apache
8 2 (0.33%) Blackberry Enterprise Server
8 2 (0.33%) IIS
8 2 (0.33%) JBoss
8 2 (0.33%) nginx
8 2 (0.33%) Tomcat
9 1 (0.17%) Cloud Foundry
9 1 (0.17%) Mule
9 1 (0.17%) WordPress
Applications
1 41 (6.83%) Microsoft Office
2 16 (2.67%) Microsoft PowerPoint
3 15 (2.50%) Microsoft Excel
4 13 (2.17%) MS Visio
5 4 (0.67%) Chatbot
6 3 (0.50%) Microsoft Project
7 2 (0.33%) Camtasia
Business Applications
1 15 (2.50%) Remedy ITSM
2 1 (0.17%) Endur
2 1 (0.17%) PeopleSoft HCM
2 1 (0.17%) SAP HR
Cloud Services
1 63 (10.50%) Microsoft Azure
2 46 (7.67%) Office 365
3 41 (6.83%) Amazon AWS
4 25 (4.17%) SaaS
5 20 (3.33%) Datadog
6 15 (2.50%) Azure Active Directory
7 12 (2.00%) SuccessFactors
8 10 (1.67%) Google Sheets
9 6 (1.00%) GitHub
9 6 (1.00%) Virtual Private Cloud
10 5 (0.83%) IaaS
10 5 (0.83%) npm
11 4 (0.67%) Google Cloud Platform
11 4 (0.67%) OpenShift
11 4 (0.67%) PaaS
12 3 (0.50%) OneDrive
12 3 (0.50%) Slack
13 2 (0.33%) Azure Stack
13 2 (0.33%) Power Platform
14 1 (0.17%) Google Compute Engine
Communications & Networking
1 16 (2.67%) VPN
2 15 (2.50%) DNS
3 12 (2.00%) Skype
4 11 (1.83%) FTP
4 11 (1.83%) Internet
5 9 (1.50%) TCP/IP
6 8 (1.33%) DHCP
7 7 (1.17%) Firewall
8 6 (1.00%) LAN
8 6 (1.00%) NAS
8 6 (1.00%) WAN
9 5 (0.83%) Cisco IOS
9 5 (0.83%) SAN
9 5 (0.83%) SMTP
10 4 (0.67%) HTTP
10 4 (0.67%) SSL
11 3 (0.50%) IMAP
11 3 (0.50%) Remote Desktop
12 2 (0.33%) Kerberos
12 2 (0.33%) VLAN
Database & Business Intelligence
1 12 (2.00%) Redis
2 11 (1.83%) Apache Cassandra
2 11 (1.83%) InfluxDB
2 11 (1.83%) Relational Database
3 5 (0.83%) SQL Server
4 3 (0.50%) MongoDB
4 3 (0.50%) PostgreSQL
5 2 (0.33%) Power BI
6 1 (0.17%) Amazon RDS
6 1 (0.17%) MS Access
6 1 (0.17%) Qlik Sense
6 1 (0.17%) SQL Server 2014
6 1 (0.17%) SQL Server 2016
Development Applications
1 53 (8.83%) JIRA
2 32 (5.33%) Git (software)
3 15 (2.50%) Jenkins
4 12 (2.00%) GitLab
4 12 (2.00%) Sonatype Nexus
4 12 (2.00%) Visual Studio Team System
5 10 (1.67%) CircleCI
6 5 (0.83%) Maven
6 5 (0.83%) MSBuild
6 5 (0.83%) Subversion
7 3 (0.50%) Gerrit
7 3 (0.50%) Selenium
7 3 (0.50%) SonarQube
8 2 (0.33%) Atlassian Bamboo
8 2 (0.33%) Bitbucket
8 2 (0.33%) Cucumber
8 2 (0.33%) Gatling
8 2 (0.33%) Jasmine
8 2 (0.33%) NeoLoad
8 2 (0.33%) WebDriver
General
1 117 (19.50%) Finance
2 28 (4.67%) Public Sector
3 20 (3.33%) Banking
4 9 (1.50%) Investment Banking
4 9 (1.50%) Law
5 6 (1.00%) Front Office
6 5 (0.83%) Telecoms
7 4 (0.67%) Financial Institution
8 3 (0.50%) Dutch Language
8 3 (0.50%) Retail
9 2 (0.33%) Legal
10 1 (0.17%) Advertising
10 1 (0.17%) Back Office
10 1 (0.17%) Games
10 1 (0.17%) German Language
10 1 (0.17%) Multimedia
10 1 (0.17%) Pharmaceutical
10 1 (0.17%) Publishing
Job Titles
1 162 (27.00%) Developer
2 156 (26.00%) ServiceNow Developer
3 140 (23.33%) Analyst
4 83 (13.83%) Business Analyst
5 49 (8.17%) Architect
6 41 (6.83%) Consultant
7 35 (5.83%) DevOps Engineer
8 25 (4.17%) Desktop Support
9 24 (4.00%) ServiceNow Consultant
10 23 (3.83%) Support Engineer
11 20 (3.33%) Service Analyst
12 18 (3.00%) Service Manager
13 16 (2.67%) Desktop Engineer
14 15 (2.50%) Service Desk Analyst
15 14 (2.33%) Project Manager
16 13 (2.17%) Desktop Support Engineer
17 12 (2.00%) Administrator
18 11 (1.83%) Kubernetes Engineer
18 11 (1.83%) Support Analyst
19 10 (1.67%) Change Manager
Libraries, Frameworks & Software Standards
1 98 (16.33%) HTML
2 97 (16.17%) XML
3 58 (9.67%) Web Services
4 52 (8.67%) CSS
5 44 (7.33%) Ajax
6 35 (5.83%) AngularJS
7 32 (5.33%) REST
8 27 (4.50%) SAML
9 21 (3.50%) LDAP
10 16 (2.67%) Node.js
11 12 (2.00%) Elastic Stack
11 12 (2.00%) SOAP
11 12 (2.00%) XHTML
12 11 (1.83%) GraphQL
12 11 (1.83%) gRPC
12 11 (1.83%) Kafka
12 11 (1.83%) Memcached
12 11 (1.83%) React Native
12 11 (1.83%) Swagger
13 10 (1.67%) RESTful
Miscellaneous
1 42 (7.00%) CMDB
2 32 (5.33%) User Experience
3 26 (4.33%) Analytical Skills
4 14 (2.33%) Self-Motivation
5 13 (2.17%) Management Information System
6 12 (2.00%) Mobile App
6 12 (2.00%) Wiki
7 9 (1.50%) iPhone
7 9 (1.50%) Virtual Team
8 7 (1.17%) Blackberry
8 7 (1.17%) Data Centre
9 5 (0.83%) Foreign Exchange (FX)
9 5 (0.83%) Greenfield Project
10 4 (0.67%) Clustering
10 4 (0.67%) Hedge funds
10 4 (0.67%) Reference Data
10 4 (0.67%) Video Conferencing
11 3 (0.50%) Data Protection Act
11 3 (0.50%) FMCG
11 3 (0.50%) PKI
Operating Systems
1 83 (13.83%) Windows
2 50 (8.33%) Windows 10
3 42 (7.00%) Linux
4 32 (5.33%) Windows 7
5 22 (3.67%) Red Hat Enterprise Linux
6 21 (3.50%) Android
6 21 (3.50%) Apple iOS
7 9 (1.50%) CentOS
8 8 (1.33%) Unix
8 8 (1.33%) Windows Server
9 4 (0.67%) Mac OS
9 4 (0.67%) Mac OS X
10 3 (0.50%) Windows Server 2012
11 2 (0.33%) Solaris
11 2 (0.33%) Windows Server 2008
12 1 (0.17%) Windows 2000
12 1 (0.17%) Windows 8
Processes & Methodologies
1 260 (43.33%) ITSM
2 257 (42.83%) ITIL
3 183 (30.50%) Service Management
4 121 (20.17%) Agile Software Development
5 63 (10.50%) DevOps
6 59 (9.83%) Configuration Management
7 44 (7.33%) Asset Management
8 42 (7.00%) Change Management
8 42 (7.00%) ITIL V3
9 40 (6.67%) User Acceptance Testing
9 40 (6.67%) Workflow
10 39 (6.50%) Business Analysis
11 36 (6.00%) Scrum
11 36 (6.00%) Stakeholder Management
12 33 (5.50%) Project Management
12 33 (5.50%) Service Design
13 28 (4.67%) Service Delivery
14 27 (4.50%) Kanban
14 27 (4.50%) SDLC
15 26 (4.33%) Continuous Integration
Programming Languages
1 139 (23.17%) JavaScript
2 43 (7.17%) Python
3 30 (5.00%) Bash Shell
4 24 (4.00%) PowerShell
5 23 (3.83%) Perl
6 17 (2.83%) Java
6 17 (2.83%) SQL
7 16 (2.67%) Ruby
8 10 (1.67%) C
9 8 (1.33%) Shell Script
10 3 (0.50%) Groovy
11 1 (0.17%) PHP
Qualifications
1 50 (8.33%) ITIL Certification
2 30 (5.00%) Security Cleared
3 19 (3.17%) SC Cleared
4 16 (2.67%) Degree
5 13 (2.17%) ITIL Foundation Certificate
6 10 (1.67%) FFIEC
7 9 (1.50%) Microsoft Certification
7 9 (1.50%) RHCE
8 7 (1.17%) MCSE
9 6 (1.00%) CISSP
10 4 (0.67%) CEH
10 4 (0.67%) MCP
11 3 (0.50%) DV Cleared
11 3 (0.50%) MBA
11 3 (0.50%) RHCSA
12 2 (0.33%) CCA
12 2 (0.33%) CISA
12 2 (0.33%) CISM
12 2 (0.33%) Computer Science Degree
12 2 (0.33%) MCSA
Quality Assurance & Compliance
1 33 (5.50%) SLA
2 12 (2.00%) QA
2 12 (2.00%) Sarbanes-Oxley
3 7 (1.17%) Data Quality
4 5 (0.83%) PMO
5 4 (0.67%) COBIT
6 3 (0.50%) ISO/IEC 20000
6 3 (0.50%) ISO/IEC 27001
7 2 (0.33%) GDPR
System Software
1 72 (12.00%) Active Directory
2 24 (4.00%) Docker
3 9 (1.50%) VMware Infrastructure
4 6 (1.00%) XenApp
5 5 (0.83%) Hyper-V
6 4 (0.67%) XenDesktop
7 3 (0.50%) VMware ESXi
8 2 (0.33%) BitLocker
9 1 (0.17%) NFS
9 1 (0.17%) SRDF
9 1 (0.17%) Virtual Desktop
9 1 (0.17%) Virtual Machines
9 1 (0.17%) Virtual Servers
9 1 (0.17%) VMware Workstation
9 1 (0.17%) vSphere
9 1 (0.17%) Xen
Systems Management
1 29 (4.83%) Single Sign-On
2 26 (4.33%) Ansible
3 22 (3.67%) Kubernetes
4 20 (3.33%) SCCM
5 19 (3.17%) ZABBIX
6 17 (2.83%) Puppet
7 15 (2.50%) Terraform
8 13 (2.17%) Opscode Chef
9 12 (2.00%) logstash
10 11 (1.83%) Consul
10 11 (1.83%) Grafana
10 11 (1.83%) Graphite
10 11 (1.83%) Kibana
11 9 (1.50%) Suricata
12 8 (1.33%) Nagios
13 6 (1.00%) AirWatch
14 5 (0.83%) ITRS Geneos
15 4 (0.67%) Norton AntiVirus
16 3 (0.50%) FlexNet
16 3 (0.50%) Prometheus
Vendors
1 54 (9.00%) Microsoft
2 22 (3.67%) Remedy
3 21 (3.50%) SAP
4 20 (3.33%) Splunk
5 18 (3.00%) Citrix
6 16 (2.67%) Google
6 16 (2.67%) Red Hat
6 16 (2.67%) Snow
7 14 (2.33%) VMware
8 13 (2.17%) BMC
9 12 (2.00%) Cisco
10 11 (1.83%) SaltStack
11 10 (1.67%) Apple
12 9 (1.50%) Atlassian
12 9 (1.50%) Qualys
13 8 (1.33%) Ivanti
13 8 (1.33%) Workday
14 7 (1.17%) Salesforce.com
15 6 (1.00%) Bloomberg
15 6 (1.00%) Reuters