Period
to 3 August 2020

The table below provides summary statistics for contract job vacancies advertised in London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 3 August 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
England > London
6 months to
3 Aug 2020
Same period 2019 Same period 2018
Rank 193 183 199
Rank change year-on-year -10 +16 -15
Contract jobs citing ServiceNow 196 603 630
As % of all contract jobs advertised in London 1.25% 1.49% 1.36%
As % of the Vendors category 3.11% 3.68% 3.47%
Number of daily rates quoted 159 516 482
Median daily rate £500 £525 £525
Median daily rate % change year-on-year -4.76% - +5.00%
10th Percentile £135 £283 £155
90th Percentile £675 £625 £625
England median daily rate £450 £500 £475
% change year-on-year -10.00% +5.26% -
Number of hourly rates quoted 2 13 14
Median hourly rate £30.50 £21.50 £20.75
Median hourly rate % change year-on-year +41.86% +3.61% -36.10%
10th Percentile £26.45 £14.00 £13.39
90th Percentile £34.15 £27.15 £37.68
England median hourly rate £17.00 £17.50 £17.50
% change year-on-year -2.86% - +12.90%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in London.

All Vendors
London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 6,310 16,401 18,176
As % of all contract IT jobs advertised in London 40.36% 40.59% 39.32%
Number of daily rates quoted 4,102 10,984 12,306
Median daily rate £500 £500 £500
10th Percentile £300 £300 £263
90th Percentile £713 £675 £663
England median daily rate £475 £463 £450
% change year-on-year +2.70% +2.78% +2.86%
Number of hourly rates quoted 122 284 318
Median hourly rate £35.00 £21.00 £21.50
Median hourly rate % change year-on-year +66.67% -2.33% +13.16%
10th Percentile £15.00 £11.84 £13.24
90th Percentile £48.68 £53.75 £49.61
Median hourly rate £22.52 £19.00 £18.00
% change year-on-year +18.54% +5.56% +6.32%

ServiceNow
Job Vacancy Trend in London

Job postings citing ServiceNow as a proportion of all IT jobs advertised in London.

Job vacancy trend for ServiceNow in London

ServiceNow
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing ServiceNow in London.

Daily rate trend for ServiceNow in London

ServiceNow
Daily Rate Histogram in London

Daily rate distribution for jobs citing ServiceNow in London over the 6 months to 3 August 2020.

Daily rate histogram for ServiceNow in London

ServiceNow
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing ServiceNow in London.

Hourly rate trend for ServiceNow in London

ServiceNow
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the London region over the 6 months to 3 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +45 44 £500 -4.76% 10
West London +62 12 £130 -69.41%
South London +45 11 £425 - 1
East London +40 3 £440 +252.00% 1
ServiceNow
England

For the 6 months to 3 August 2020, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for ServiceNow.

1 64 (32.65%) Agile Software Development
2 62 (31.63%) ITIL
3 42 (21.43%) Service Management
4 37 (18.88%) Windows
5 36 (18.37%) ITSM
6 33 (16.84%) Finance
7 31 (15.82%) CMDB
8 29 (14.80%) Azure
9 28 (14.29%) DevOps
9 28 (14.29%) Change Management
10 27 (13.78%) Web Services
10 27 (13.78%) Security Cleared
11 24 (12.24%) SC Cleared
11 24 (12.24%) Microsoft
12 23 (11.73%) Asset Management
13 22 (11.22%) REST
14 20 (10.20%) Analytical Skills
14 20 (10.20%) Stakeholder Management
15 19 (9.69%) SDLC
15 19 (9.69%) Public Sector
16 18 (9.18%) Active Directory
17 16 (8.16%) Workflow
17 16 (8.16%) Migration
17 16 (8.16%) Incident Management
17 16 (8.16%) PowerShell
17 16 (8.16%) Service Design
18 15 (7.65%) Problem-Solving
18 15 (7.65%) Problem Management
18 15 (7.65%) PaaS
18 15 (7.65%) SOAP

ServiceNow
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.55%) CMS
1 5 (2.55%) Confluence
2 4 (2.04%) SharePoint
3 3 (1.53%) IIS
4 2 (1.02%) Apache
4 2 (1.02%) WebLogic
4 2 (1.02%) WebSphere
5 1 (0.51%) Elasticsearch
5 1 (0.51%) Tomcat
Applications
1 15 (7.65%) Microsoft Office
2 6 (3.06%) Microsoft Excel
3 5 (2.55%) MS Visio
4 2 (1.02%) Microsoft PowerPoint
4 2 (1.02%) Microsoft Project
5 1 (0.51%) Camtasia
5 1 (0.51%) RoboHelp
Business Applications
1 2 (1.02%) Remedy ITSM
1 2 (1.02%) SAP HR
1 2 (1.02%) SAP Oil and Gas
2 1 (0.51%) Oracle EBS
2 1 (0.51%) SAP ERP
2 1 (0.51%) SAP MM
2 1 (0.51%) Workday HCM
Cloud Services
1 29 (14.80%) Azure
2 15 (7.65%) PaaS
3 10 (5.10%) IaaS
4 8 (4.08%) Office 365
5 7 (3.57%) AWS
6 6 (3.06%) SaaS
7 5 (2.55%) Azure Active Directory
7 5 (2.55%) GitHub
7 5 (2.55%) Power Platform
8 2 (1.02%) Cloud Computing
8 2 (1.02%) GCP
8 2 (1.02%) Serverless
9 1 (0.51%) Azure Functions
9 1 (0.51%) CloudBees
9 1 (0.51%) G Suite
9 1 (0.51%) Lucidchart
9 1 (0.51%) Slack
Communications & Networking
1 5 (2.55%) Skype
2 2 (1.02%) Cisco IOS
2 2 (1.02%) Kerberos
2 2 (1.02%) PuTTY
2 2 (1.02%) WinSCP
3 1 (0.51%) DNS
3 1 (0.51%) Intranet
3 1 (0.51%) IP Telephony
3 1 (0.51%) LAN
3 1 (0.51%) SAN
3 1 (0.51%) TACACS
3 1 (0.51%) TCP/IP
3 1 (0.51%) WAN
Database & Business Intelligence
1 12 (6.12%) SQL Server
2 6 (3.06%) Data Mining
2 6 (3.06%) Relational Database
2 6 (3.06%) SQL Server 2008
3 5 (2.55%) Power BI
4 4 (2.04%) DTS
4 4 (2.04%) SQL Server Integration Services
5 3 (1.53%) MySQL
5 3 (1.53%) Oracle Database
6 2 (1.02%) Big Data
6 2 (1.02%) SQL Server 2012
6 2 (1.02%) SQL Server 2014
6 2 (1.02%) SQL Server 2016
7 1 (0.51%) Azure SQL Database
7 1 (0.51%) Hadoop
7 1 (0.51%) MongoDB
7 1 (0.51%) NoSQL
7 1 (0.51%) Oracle Database 12c
7 1 (0.51%) SQL Server 2017
7 1 (0.51%) SQL Server 2019
Development Applications
1 10 (5.10%) JIRA
2 6 (3.06%) eggPlant
2 6 (3.06%) JMeter
2 6 (3.06%) LoadUI
2 6 (3.06%) NeoLoad
3 5 (2.55%) Subversion
3 5 (2.55%) TeamCity
4 4 (2.04%) Team Foundation Server
4 4 (2.04%) Visual Studio
5 3 (1.53%) Artifactory
5 3 (1.53%) IBM UrbanCode
5 3 (1.53%) Jenkins
5 3 (1.53%) Liquibase
5 3 (1.53%) VisualSVN
6 2 (1.02%) Eclipse
6 2 (1.02%) Serena SBM
7 1 (0.51%) ClearCase
7 1 (0.51%) Rational Rose
7 1 (0.51%) Toad
7 1 (0.51%) WebLogic Workshop
General
1 33 (16.84%) Finance
2 19 (9.69%) Public Sector
3 13 (6.63%) Banking
4 7 (3.57%) Law
5 6 (3.06%) Telecoms
6 5 (2.55%) Manufacturing
7 4 (2.04%) Marketing
7 4 (2.04%) Pharmaceutical
8 3 (1.53%) Front Office
9 2 (1.02%) International Banking
9 2 (1.02%) Police
9 2 (1.02%) Retail
10 1 (0.51%) Dutch Language
10 1 (0.51%) Electronics
10 1 (0.51%) French Language
10 1 (0.51%) Private Banking
Job Titles
1 35 (17.86%) Analyst
2 31 (15.82%) Developer
3 26 (13.27%) ServiceNow Developer
4 23 (11.73%) Architect
5 20 (10.20%) Consultant
6 11 (5.61%) Solutions Architect
7 9 (4.59%) Service Analyst
7 9 (4.59%) ServiceNow Consultant
8 8 (4.08%) Service Desk Analyst
9 7 (3.57%) Support Analyst
10 6 (3.06%) Administrator
10 6 (3.06%) Business Analyst
10 6 (3.06%) Project Manager
10 6 (3.06%) Security Analyst
11 5 (2.55%) DevOps Engineer
11 5 (2.55%) Support Engineer
12 4 (2.04%) Azure Engineer
12 4 (2.04%) Build Engineer
12 4 (2.04%) Designer
12 4 (2.04%) Performance Test Engineer
Libraries, Frameworks & Software Standards
1 27 (13.78%) Web Services
2 22 (11.22%) REST
3 15 (7.65%) SOAP
4 14 (7.14%) LDAP
5 11 (5.61%) JSON
5 11 (5.61%) XML
6 10 (5.10%) HTML
7 9 (4.59%) AngularJS
8 8 (4.08%) .NET
8 8 (4.08%) Twitter Bootstrap
9 7 (3.57%) Ajax
9 7 (3.57%) CSS
10 6 (3.06%) Elastic Stack
10 6 (3.06%) jQuery
11 5 (2.55%) Node.js
12 4 (2.04%) CSS3
12 4 (2.04%) XSLT
13 3 (1.53%) SailPoint
13 3 (1.53%) SAML
14 2 (1.02%) Java EE
Miscellaneous
1 31 (15.82%) CMDB
2 20 (10.20%) Analytical Skills
3 14 (7.14%) Management Information System
4 9 (4.59%) Data Centre
5 7 (3.57%) Augmented Reality
6 6 (3.06%) Hybrid Cloud
7 5 (2.55%) User Experience
8 4 (2.04%) FMCG
9 3 (1.53%) Blackberry
9 3 (1.53%) Digital Media
9 3 (1.53%) Mobile App
9 3 (1.53%) Video\Live Streaming
10 2 (1.02%) BYOD
10 2 (1.02%) Cloud Native
10 2 (1.02%) Foreign Exchange (FX)
10 2 (1.02%) Learning Management System
10 2 (1.02%) Market Risk
10 2 (1.02%) Replication
10 2 (1.02%) Self-Motivation
11 1 (0.51%) Virtual Team
Operating Systems
1 37 (18.88%) Windows
2 14 (7.14%) Linux
3 11 (5.61%) Unix
3 11 (5.61%) Windows 7
3 11 (5.61%) Windows Server
4 10 (5.10%) Windows 10
5 5 (2.55%) Android
6 3 (1.53%) Apple iOS
7 2 (1.02%) Red Hat Enterprise Linux
8 1 (0.51%) Mac OS X
8 1 (0.51%) Solaris
8 1 (0.51%) Windows Server 2008
8 1 (0.51%) Windows Server 2012
8 1 (0.51%) Windows Server 2016
Processes & Methodologies
1 64 (32.65%) Agile Software Development
2 62 (31.63%) ITIL
3 42 (21.43%) Service Management
4 36 (18.37%) ITSM
5 28 (14.29%) Change Management
5 28 (14.29%) DevOps
6 23 (11.73%) Asset Management
7 20 (10.20%) Stakeholder Management
8 19 (9.69%) SDLC
9 16 (8.16%) Incident Management
9 16 (8.16%) Migration
9 16 (8.16%) Service Design
9 16 (8.16%) Workflow
10 15 (7.65%) Problem Management
10 15 (7.65%) Problem-Solving
11 13 (6.63%) Configuration Management
11 13 (6.63%) Release Management
12 11 (5.61%) Continuous Improvement
12 11 (5.61%) Knowledge Management
12 11 (5.61%) Service Delivery
Programming Languages
1 16 (8.16%) PowerShell
2 14 (7.14%) JavaScript
3 12 (6.12%) SQL
4 7 (3.57%) C#
4 7 (3.57%) Java
5 6 (3.06%) Python
6 5 (2.55%) Perl
6 5 (2.55%) T-SQL
7 4 (2.04%) VB.NET
8 3 (1.53%) Bash Shell
8 3 (1.53%) Groovy
9 2 (1.02%) C
9 2 (1.02%) PL/SQL
10 1 (0.51%) Apple Swift
10 1 (0.51%) BeanShell
10 1 (0.51%) Dart
10 1 (0.51%) Objective-C
10 1 (0.51%) Ruby
10 1 (0.51%) Shell Script
Qualifications
1 27 (13.78%) Security Cleared
2 24 (12.24%) SC Cleared
3 11 (5.61%) Degree
4 8 (4.08%) DV Cleared
4 8 (4.08%) ITIL Certification
5 5 (2.55%) CISM
5 5 (2.55%) CISSP
6 4 (2.04%) CISA
7 3 (1.53%) CESG Certified Professional
8 2 (1.02%) Computer Science Degree
8 2 (1.02%) CRISC
8 2 (1.02%) PRINCE2 Certification
8 2 (1.02%) TOGAF Certification
9 1 (0.51%) BPSS Clearance
9 1 (0.51%) CCNP
9 1 (0.51%) Cisco Certification
9 1 (0.51%) CLAS
9 1 (0.51%) GIAC
9 1 (0.51%) ITIL Foundation Certificate
9 1 (0.51%) PMI Certification
Quality Assurance & Compliance
1 5 (2.55%) GDPR
2 4 (2.04%) SLA
3 3 (1.53%) COBIT
3 3 (1.53%) Sarbanes-Oxley
4 2 (1.02%) QA
5 1 (0.51%) HL7
5 1 (0.51%) HMG Security Policy Framework
5 1 (0.51%) ISO/IEC 27001
5 1 (0.51%) ITGC
5 1 (0.51%) PCI DSS
5 1 (0.51%) PMO
System Software
1 18 (9.18%) Active Directory
2 4 (2.04%) Virtual Desktop
3 3 (1.53%) Docker
3 3 (1.53%) VMware Infrastructure
4 2 (1.02%) Virtual Machines
4 2 (1.02%) VMware ESXi
5 1 (0.51%) IAG
5 1 (0.51%) OpenIDM
5 1 (0.51%) Oracle RAC
Systems Management
1 9 (4.59%) SCOM
2 8 (4.08%) ZABBIX
3 7 (3.57%) SCCM
4 5 (2.55%) Single Sign-On
5 3 (1.53%) Ansible
5 3 (1.53%) Kubernetes
5 3 (1.53%) Tivoli
6 2 (1.02%) Aspera SmartTrack
6 2 (1.02%) Control-M
6 2 (1.02%) FlexNet
6 2 (1.02%) Netcool
6 2 (1.02%) QRadar
6 2 (1.02%) Terraform
6 2 (1.02%) Tivoli Storage Manager
7 1 (0.51%) Data Guard
7 1 (0.51%) EMC NetWorker
7 1 (0.51%) Enterprise Manager Cloud Control
7 1 (0.51%) McAfee ePO
7 1 (0.51%) Netcool/OMNIbus
7 1 (0.51%) Puppet
Vendors
1 24 (12.24%) Microsoft
2 12 (6.12%) Citrix
3 10 (5.10%) SAP
4 9 (4.59%) SolarWinds
4 9 (4.59%) Splunk
5 8 (4.08%) VMware
6 7 (3.57%) Oracle
6 7 (3.57%) Remedy
7 6 (3.06%) AppDynamics
7 6 (3.06%) Dynatrace
7 6 (3.06%) IBM
7 6 (3.06%) New Relic
8 4 (2.04%) Cisco
8 4 (2.04%) HP
9 3 (1.53%) CyberArk
9 3 (1.53%) Dell
9 3 (1.53%) Infoblox
9 3 (1.53%) Micro Focus
9 3 (1.53%) NetApp
9 3 (1.53%) Tableau