Period
to 18 January 2020

The table below provides summary statistics for contract job vacancies advertised in London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 18 January 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
England > London
6 months to
18 Jan 2020
Same period 2019 Same period 2018
Rank 210 215 217
Rank change year-on-year +5 +2 +9
Contract jobs citing ServiceNow 374 583 594
As % of all contract IT jobs advertised in London 1.24% 1.31% 1.28%
As % of the Vendors category 3.08% 3.29% 3.16%
Number of daily rates quoted 277 415 464
London median daily rate £500 £525 £500
Median daily rate % change year-on-year -4.76% +5.00% +5.26%
10th Percentile £213 £211 £265
90th Percentile £600 £638 £625
England median daily rate £450 £500 £475
% change year-on-year -10.00% +5.26% +5.56%
Number of hourly rates quoted 20 17 4
London median hourly rate £21.75 £22.93 £26.99
Median hourly rate % change year-on-year -5.15% -15.03% -73.01%
10th Percentile £15.00 £12.75 £19.33
90th Percentile £26.80 £27.25 £93.51
England median hourly rate £21.00 £17.50 £18.06
% change year-on-year +20.00% -3.11% +12.89%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in London.

All Vendors
London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 12,148 17,740 18,796
As % of all contract IT jobs advertised in London 40.42% 39.88% 40.43%
Number of daily rates quoted 8,277 11,969 12,820
London median daily rate £500 £500 £475
Median daily rate % change year-on-year - +5.26% +5.56%
10th Percentile £263 £284 £263
90th Percentile £675 £675 £650
England median daily rate £450 £450 £450
Number of hourly rates quoted 232 302 299
London median hourly rate £21.00 £19.50 £20.00
Median hourly rate % change year-on-year +7.69% -2.50% +3.90%
10th Percentile £12.45 £12.75 £11.96
90th Percentile £53.28 £46.66 £47.83
England median hourly rate £19.00 £17.50 £17.50
% change year-on-year +8.57% - -

ServiceNow
Job Vacancy Trend in London

Job postings citing ServiceNow as a percentage of all IT jobs advertised in London.

Job vacancy trend for ServiceNow in London

ServiceNow
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow in London.

Contractor daily rate trend for ServiceNow in London

ServiceNow
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing ServiceNow in London over the 6 months to 18 January 2020.

Contractor daily rate histogram for ServiceNow in London

ServiceNow
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow in London.

Contractor hourly rate trend for ServiceNow in London

ServiceNow
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing ServiceNow in London over the 6 months to 18 January 2020.

Contractor hourly rate histogram for ServiceNow in London

ServiceNow
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the London region over the 6 months to 18 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +10 67 £425 -22.73% 12
West London +12 11 £450 +181.25% 8
East London +46 4 £380 - 1
South London +27 4 £475 -9.52% 3
North London - 1 - -
ServiceNow
England

For the 6 months to 18 January 2020, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for ServiceNow.

1 141 (37.70%) ITIL
2 106 (28.34%) ITSM
3 91 (24.33%) Service Management
4 75 (20.05%) Windows
5 70 (18.72%) Finance
6 67 (17.91%) JavaScript
7 66 (17.65%) Agile Software Development
8 55 (14.71%) Office 365
9 54 (14.44%) Web Services
9 54 (14.44%) Active Directory
10 52 (13.90%) XML
11 50 (13.37%) Microsoft
12 49 (13.10%) HTML
13 46 (12.30%) Windows 10
14 41 (10.96%) DevOps
15 39 (10.43%) Microsoft Office
16 37 (9.89%) ITIL Certification
16 37 (9.89%) Azure
17 36 (9.63%) Android
18 35 (9.36%) Windows 7
19 31 (8.29%) SAP
20 30 (8.02%) Cisco
21 29 (7.75%) VPN
21 29 (7.75%) Kanban
21 29 (7.75%) REST
21 29 (7.75%) Service Design
22 26 (6.95%) Service Delivery
22 26 (6.95%) Change Management
22 26 (6.95%) Stakeholder Management
22 26 (6.95%) Ajax

ServiceNow
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (5.35%) MS Exchange
2 16 (4.28%) Blackberry Enterprise Server
2 16 (4.28%) Exchange Server 2010
3 14 (3.74%) CMS
4 8 (2.14%) Confluence
4 8 (2.14%) SharePoint
5 4 (1.07%) Skype for Business
6 3 (0.80%) IIS
7 2 (0.53%) Elasticsearch
7 2 (0.53%) Exchange Server 2007
8 1 (0.27%) Apache Solr
8 1 (0.27%) IBM Notes
8 1 (0.27%) Mule
8 1 (0.27%) NetWeaver
Applications
1 39 (10.43%) Microsoft Office
2 14 (3.74%) Microsoft Excel
3 3 (0.80%) Microsoft PowerPoint
3 3 (0.80%) Microsoft Project
4 1 (0.27%) Chatbot
4 1 (0.27%) MS Visio
4 1 (0.27%) Spreadsheet
Business Applications
1 9 (2.41%) SAP Oil and Gas
2 5 (1.34%) Remedy ITSM
3 1 (0.27%) Oracle Financials
3 1 (0.27%) Oracle Payables
3 1 (0.27%) Q-Pulse
3 1 (0.27%) SAP HR
Cloud Services
1 55 (14.71%) Office 365
2 37 (9.89%) Azure
3 23 (6.15%) AWS
4 20 (5.35%) SaaS
5 11 (2.94%) SuccessFactors
6 9 (2.41%) Datadog
7 8 (2.14%) Virtual Private Cloud
8 5 (1.34%) Azure Active Directory
8 5 (1.34%) Power Platform
9 3 (0.80%) OneDrive
10 2 (0.53%) Amazon ECS
10 2 (0.53%) Amazon SQS
10 2 (0.53%) AWS CloudFormation
10 2 (0.53%) AWS CodeDeploy
10 2 (0.53%) AWS CodePipeline
10 2 (0.53%) AWS Fargate
10 2 (0.53%) AWS Lambda
10 2 (0.53%) GitHub
10 2 (0.53%) PaaS
10 2 (0.53%) Serverless
Communications & Networking
1 29 (7.75%) VPN
2 21 (5.61%) DNS
3 19 (5.08%) Cisco IOS
3 19 (5.08%) DHCP
4 17 (4.55%) FTP
5 11 (2.94%) Skype
6 10 (2.67%) Internet
7 8 (2.14%) Firewall
8 7 (1.87%) VoIP
9 3 (0.80%) Intranet
9 3 (0.80%) Network Security
9 3 (0.80%) TCP/IP
10 2 (0.53%) HTTP
10 2 (0.53%) LAN
11 1 (0.27%) Asterisk PBX
11 1 (0.27%) NAS
11 1 (0.27%) PSTN
11 1 (0.27%) SAN
11 1 (0.27%) SMTP
11 1 (0.27%) WAN
Database & Business Intelligence
1 8 (2.14%) SQL Server
2 6 (1.60%) DTS
2 6 (1.60%) Relational Database
2 6 (1.60%) SQL Server 2008
2 6 (1.60%) SQL Server Integration Services
3 5 (1.34%) Power BI
4 4 (1.07%) Redis
5 3 (0.80%) PostgreSQL
5 3 (0.80%) SQL Server Reporting Services
6 2 (0.53%) Amazon DynamoDB
6 2 (0.53%) Apache Cassandra
6 2 (0.53%) InfluxDB
6 2 (0.53%) MySQL
6 2 (0.53%) NoSQL
7 1 (0.27%) Big Data
7 1 (0.27%) Electronic Patient Records
7 1 (0.27%) MongoDB
Development Applications
1 25 (6.68%) JIRA
2 18 (4.81%) Git (software)
3 13 (3.48%) Jenkins
4 12 (3.21%) Sonatype Nexus
5 6 (1.60%) Team Foundation Server
5 6 (1.60%) Visual Studio
6 4 (1.07%) Cucumber
7 3 (0.80%) GitLab
8 2 (0.53%) Atlassian Bamboo
8 2 (0.53%) Bitbucket
8 2 (0.53%) Gatling
8 2 (0.53%) Gradle
8 2 (0.53%) Jasmine
8 2 (0.53%) JMeter
8 2 (0.53%) NeoLoad
8 2 (0.53%) Selenium
8 2 (0.53%) SonarQube
8 2 (0.53%) WebDriver
9 1 (0.27%) Artifactory
9 1 (0.27%) Visual Studio Team System
General
1 70 (18.72%) Finance
2 13 (3.48%) Public Sector
3 12 (3.21%) Law
4 7 (1.87%) Telecoms
5 5 (1.34%) Advertising
6 4 (1.07%) Banking
6 4 (1.07%) Front Office
6 4 (1.07%) Retail
7 2 (0.53%) Investment Banking
7 2 (0.53%) Police
8 1 (0.27%) Corporate Banking
8 1 (0.27%) Financial Institution
8 1 (0.27%) Legal
8 1 (0.27%) Publishing
8 1 (0.27%) Retail Banking
Job Titles
1 97 (25.94%) Developer
2 91 (24.33%) Analyst
3 78 (20.86%) ServiceNow Developer
4 42 (11.23%) Architect
5 33 (8.82%) Business Analyst
6 28 (7.49%) Service Analyst
7 23 (6.15%) Service Desk Analyst
7 23 (6.15%) Support Engineer
8 19 (5.08%) Consultant
8 19 (5.08%) Desktop Engineer
9 18 (4.81%) Desktop Support
10 16 (4.28%) DevOps Engineer
11 15 (4.01%) IT Analyst
12 14 (3.74%) Desktop Support Engineer
12 14 (3.74%) ServiceNow Consultant
13 12 (3.21%) Mobile Developer
13 12 (3.21%) Support Analyst
14 11 (2.94%) Administrator
14 11 (2.94%) IT Support
14 11 (2.94%) Project Manager
Libraries, Frameworks & Software Standards
1 54 (14.44%) Web Services
2 52 (13.90%) XML
3 49 (13.10%) HTML
4 29 (7.75%) REST
5 26 (6.95%) Ajax
6 25 (6.68%) CSS
7 21 (5.61%) SOAP
8 17 (4.55%) AngularJS
8 17 (4.55%) Node.js
9 16 (4.28%) JSON
10 13 (3.48%) Apache Cordova
10 13 (3.48%) Flutter
10 13 (3.48%) SAPUI5
11 10 (2.67%) SAML
12 7 (1.87%) LDAP
12 7 (1.87%) XSLT
13 6 (1.60%) .NET
14 5 (1.34%) RESTful
15 3 (0.80%) SAP PI
15 3 (0.80%) XHTML
Miscellaneous
1 18 (4.81%) Blackberry
1 18 (4.81%) iPhone
2 17 (4.55%) Smartphone
3 16 (4.28%) Analytical Skills
4 15 (4.01%) Mobile App
5 14 (3.74%) CMDB
6 9 (2.41%) Data Centre
7 8 (2.14%) Management Information System
7 8 (2.14%) Virtual Team
8 7 (1.87%) User Experience
9 6 (1.60%) Greenfield Project
10 5 (1.34%) Video Conferencing
11 4 (1.07%) Foreign Exchange (FX)
11 4 (1.07%) Handset
11 4 (1.07%) Self-Motivation
11 4 (1.07%) Video\Live Streaming
12 3 (0.80%) Digital Media
12 3 (0.80%) Enterprise Software
13 2 (0.53%) Data Structures
13 2 (0.53%) iPad
Operating Systems
1 75 (20.05%) Windows
2 46 (12.30%) Windows 10
3 36 (9.63%) Android
4 35 (9.36%) Windows 7
5 16 (4.28%) Linux
6 12 (3.21%) Red Hat Enterprise Linux
7 10 (2.67%) Windows Server
8 8 (2.14%) Unix
9 5 (1.34%) Apple iOS
9 5 (1.34%) Mac OS X
10 2 (0.53%) Windows 8
11 1 (0.27%) CentOS
11 1 (0.27%) Mac OS
11 1 (0.27%) Solaris
11 1 (0.27%) Windows Server 2003
11 1 (0.27%) Windows Server 2008
11 1 (0.27%) Windows Server 2012
Processes & Methodologies
1 141 (37.70%) ITIL
2 106 (28.34%) ITSM
3 91 (24.33%) Service Management
4 66 (17.65%) Agile Software Development
5 41 (10.96%) DevOps
6 29 (7.75%) Kanban
6 29 (7.75%) Service Design
7 26 (6.95%) Change Management
7 26 (6.95%) Service Delivery
7 26 (6.95%) Stakeholder Management
8 21 (5.61%) Asset Management
8 21 (5.61%) Scrum
9 20 (5.35%) Release Management
9 20 (5.35%) Workflow
10 19 (5.08%) Business Analysis
11 18 (4.81%) ITIL V3
11 18 (4.81%) Migration
11 18 (4.81%) Translating Business Requirements
12 17 (4.55%) User Acceptance Testing
13 16 (4.28%) Cybersecurity
Programming Languages
1 67 (17.91%) JavaScript
2 20 (5.35%) PowerShell
3 16 (4.28%) Bash Shell
3 16 (4.28%) Python
4 14 (3.74%) Perl
5 13 (3.48%) Dart
6 12 (3.21%) Apple Swift
6 12 (3.21%) Objective-C
6 12 (3.21%) SQL
7 11 (2.94%) Ruby
8 6 (1.60%) C#
8 6 (1.60%) Java
8 6 (1.60%) T-SQL
8 6 (1.60%) VB.NET
9 4 (1.07%) Shell Script
10 2 (0.53%) C
10 2 (0.53%) Groovy
11 1 (0.27%) ABAP
11 1 (0.27%) R
Qualifications
1 37 (9.89%) ITIL Certification
2 23 (6.15%) Security Cleared
3 18 (4.81%) Degree
4 12 (3.21%) MCP
5 11 (2.94%) SC Cleared
6 10 (2.67%) RHCE
7 5 (1.34%) ITIL Foundation Certificate
8 4 (1.07%) CTC Cleared
8 4 (1.07%) DV Cleared
8 4 (1.07%) Microsoft Certification
9 3 (0.80%) CISSP
9 3 (0.80%) PMI Certification
9 3 (0.80%) PMP
10 2 (0.53%) CISM
11 1 (0.27%) CEH
11 1 (0.27%) CISA
11 1 (0.27%) CNE
11 1 (0.27%) ISTQB
11 1 (0.27%) Network+ Certification
11 1 (0.27%) Novell Certification
Quality Assurance & Compliance
1 25 (6.68%) SLA
2 6 (1.60%) COBIT
3 5 (1.34%) PMO
3 5 (1.34%) QA
4 2 (0.53%) Data Quality
5 1 (0.27%) GDPR
5 1 (0.27%) HMG Security Policy Framework
5 1 (0.27%) ISO/IEC 27001
System Software
1 54 (14.44%) Active Directory
2 10 (2.67%) VMware Infrastructure
3 9 (2.41%) Docker
4 3 (0.80%) Microsoft App-V
5 2 (0.53%) Virtual Desktop
5 2 (0.53%) Virtual Machines
5 2 (0.53%) VMware Workstation
5 2 (0.53%) XenApp
6 1 (0.27%) Apache ZooKeeper
6 1 (0.27%) VMware ESXi
6 1 (0.27%) XenDesktop
Systems Management
1 18 (4.81%) AirWatch
1 18 (4.81%) Microsoft Intune
1 18 (4.81%) SCCM
2 12 (3.21%) Opscode Chef
3 10 (2.67%) Suricata
4 7 (1.87%) Kubernetes
5 6 (1.60%) Single Sign-On
6 4 (1.07%) Terraform
7 3 (0.80%) Ansible
7 3 (0.80%) Cisco CUCM
8 2 (0.53%) Consul
8 2 (0.53%) Grafana
8 2 (0.53%) Graphite
8 2 (0.53%) Kibana
8 2 (0.53%) logstash
8 2 (0.53%) Norton AntiVirus
8 2 (0.53%) Puppet
8 2 (0.53%) ZABBIX
9 1 (0.27%) HP Quality Center
9 1 (0.27%) WSUS
Vendors
1 50 (13.37%) Microsoft
2 31 (8.29%) SAP
3 30 (8.02%) Cisco
4 23 (6.15%) VMware
5 22 (5.88%) Ivanti
6 20 (5.35%) Citrix
7 18 (4.81%) Remedy
8 13 (3.48%) Xamarin
9 12 (3.21%) Salesforce.com
10 11 (2.94%) Red Hat
10 11 (2.94%) Reuters
11 10 (2.67%) Qualys
11 10 (2.67%) Splunk
12 8 (2.14%) Apple
12 8 (2.14%) Bloomberg
13 7 (1.87%) Wallstreet Suite
14 6 (1.60%) HP
14 6 (1.60%) Snow
15 5 (1.34%) Dell
15 5 (1.34%) Palo Alto