Period
to 28 October 2021

The table below provides summary statistics for contract job vacancies advertised in London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 28 October 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
England > London
6 months to
28 Oct 2021
Same period 2020 Same period 2019
Rank 189 223 194
Rank change year-on-year +34 -29 +28
Contract jobs citing ServiceNow 535 160 509
As % of all contract jobs advertised in London 1.47% 1.11% 1.39%
As % of the Vendors category 3.94% 2.78% 3.52%
Number of daily rates quoted 368 109 391
10th Percentile £180 £162 £228
25th Percentile £363 £375 £413
Median daily rate (50th Percentile) £475 £475 £513
Median % change year-on-year - -7.32% -2.38%
75th Percentile £561 £575 £575
90th Percentile £635 £665 £638
England median daily rate £463 £475 £475
% change year-on-year -2.63% - -
Number of hourly rates quoted 17 0 17
10th Percentile " " £14.60
25th Percentile £13.25 " £18.70
Median hourly rate £16.95 - £22.93
75th Percentile £18.34 " £25.00
90th Percentile £27.70 " £27.25
England median hourly rate £15.19 £14.00 £19.44
% change year-on-year +8.52% -27.97% +11.07%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in London.

All Vendors
London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 13,582 5,757 14,480
As % of all contract IT jobs advertised in London 37.43% 40.08% 39.62%
Number of daily rates quoted 9,331 3,957 10,004
10th Percentile £331 £300 £275
25th Percentile £450 £406 £400
Median daily rate (50th Percentile) £550 £500 £500
Median % change year-on-year +10.00% - -
75th Percentile £650 £613 £588
90th Percentile £738 £713 £675
England median daily rate £500 £475 £450
% change year-on-year +5.26% +5.56% -
Number of hourly rates quoted 132 42 238
10th Percentile £13.63 £12.71 £12.44
25th Percentile £16.27 £15.00 £15.63
Median hourly rate £25.00 £21.00 £20.50
Median % change year-on-year +19.05% +2.44% +9.63%
75th Percentile £44.50 £38.31 £28.56
90th Percentile £59.88 £50.22 £49.39
England median hourly rate £19.21 £20.89 £18.88
% change year-on-year -8.07% +10.69% +8.77%

ServiceNow
Job Vacancy Trend in London

Job postings citing ServiceNow as a proportion of all IT jobs advertised in London.

Job vacancy trend for ServiceNow in London

ServiceNow
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing ServiceNow in London.

Daily rate trend for ServiceNow in London

ServiceNow
Daily Rate Histogram in London

Daily rate distribution for jobs citing ServiceNow in London over the 6 months to 28 October 2021.

Daily rate histogram for ServiceNow in London

ServiceNow
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing ServiceNow in London.

Hourly rate trend for ServiceNow in London

ServiceNow
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ServiceNow in London over the 6 months to 28 October 2021.

Hourly rate histogram for ServiceNow in London

ServiceNow
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the London region over the 6 months to 28 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -26 63 £475 -13.64% 38
West London -12 15 £185 +42.31% 11
South London +6 14 £425 +6.25%
East London -11 4 £425 -10.53% 2
ServiceNow
England

For the 6 months to 28 October 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for ServiceNow.

1 172 (32.15%) ITIL
2 162 (30.28%) ITSM
3 118 (22.06%) Finance
4 117 (21.87%) Windows
5 114 (21.31%) Microsoft
6 109 (20.37%) Service Management
7 103 (19.25%) Agile Software Development
8 101 (18.88%) Social Skills
9 96 (17.94%) Active Directory
10 71 (13.27%) Migration
11 68 (12.71%) Azure
11 68 (12.71%) Microsoft 365
12 60 (11.21%) JIRA
12 60 (11.21%) Problem-Solving
13 58 (10.84%) Asset Management
14 56 (10.47%) Windows 10
15 53 (9.91%) Microsoft Office
16 52 (9.72%) CMDB
17 51 (9.53%) Configuration Management
18 49 (9.16%) REST
19 47 (8.79%) Banking
20 46 (8.60%) SQL
20 46 (8.60%) DevOps
21 43 (8.04%) Windows Server
21 43 (8.04%) Python
21 43 (8.04%) Incident Management
21 43 (8.04%) PowerShell
22 41 (7.66%) Linux
23 40 (7.48%) Microsoft Excel
23 40 (7.48%) ITIL Certification

ServiceNow
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (5.23%) SharePoint
2 23 (4.30%) Confluence
2 23 (4.30%) IIS
3 11 (2.06%) CMS
4 10 (1.87%) Apache
4 10 (1.87%) WebSphere
5 9 (1.68%) Tomcat
6 6 (1.12%) MS Exchange
6 6 (1.12%) OpenStack
7 5 (0.93%) WebLogic
8 4 (0.75%) nginx
9 2 (0.37%) Apache Spark
9 2 (0.37%) Camunda
9 2 (0.37%) Cloud Foundry
9 2 (0.37%) Exchange Server 2007
9 2 (0.37%) Office Communications Server
9 2 (0.37%) SAS
10 1 (0.19%) DataSynapse
10 1 (0.19%) Exchange Server 2013
10 1 (0.19%) SharePoint 2010
Applications
1 53 (9.91%) Microsoft Office
2 40 (7.48%) Microsoft Excel
3 29 (5.42%) Microsoft PowerPoint
4 11 (2.06%) MS Visio
5 7 (1.31%) Spreadsheet
6 5 (0.93%) Microsoft Project
7 1 (0.19%) Chatbot
Business Applications
1 18 (3.36%) Remedy ITSM
2 2 (0.37%) Summit
3 1 (0.19%) Cloudability
3 1 (0.19%) Dynamics NAV
3 1 (0.19%) MFGPRO
3 1 (0.19%) Oracle Assets
3 1 (0.19%) Oracle Cash Management
3 1 (0.19%) Oracle EBS
3 1 (0.19%) Oracle ERP
3 1 (0.19%) Oracle Financials
3 1 (0.19%) Oracle General Ledger
3 1 (0.19%) Oracle Payables
3 1 (0.19%) Oracle Receivables
3 1 (0.19%) SAP S/4HANA
3 1 (0.19%) Sparx Enterprise Architect
3 1 (0.19%) Workday HCM
Cloud Services
1 68 (12.71%) Azure
1 68 (12.71%) Microsoft 365
2 39 (7.29%) AWS
3 37 (6.92%) SaaS
4 33 (6.17%) PaaS
5 29 (5.42%) Power Platform
6 26 (4.86%) IaaS
7 16 (2.99%) GCP
8 9 (1.68%) GitHub
8 9 (1.68%) OneDrive
9 7 (1.31%) Mimecast
10 6 (1.12%) Apigee
10 6 (1.12%) Azure Active Directory
10 6 (1.12%) Cloud Computing
11 5 (0.93%) iPaaS
11 5 (0.93%) Kong
12 4 (0.75%) Azure Logic Apps
12 4 (0.75%) Azure Service Bus
12 4 (0.75%) Google Workspace
12 4 (0.75%) PowerApps
Communications & Networking
1 29 (5.42%) DNS
2 22 (4.11%) TCP/IP
3 17 (3.18%) Firewall
4 16 (2.99%) DHCP
5 14 (2.62%) VPN
6 12 (2.24%) HTTP
7 11 (2.06%) Kerberos
7 11 (2.06%) LAN
8 10 (1.87%) SSL
8 10 (1.87%) Wireless
9 9 (1.68%) FTP
9 9 (1.68%) SMTP
10 8 (1.50%) VoIP
10 8 (1.50%) WebEx
11 7 (1.31%) Network Security
12 6 (1.12%) Internet
12 6 (1.12%) SSH
12 6 (1.12%) Wi-Fi
13 5 (0.93%) PuTTY
13 5 (0.93%) Telnet
Database & Business Intelligence
1 29 (5.42%) Power BI
2 16 (2.99%) SQL Server
3 12 (2.24%) Tableau
4 8 (1.50%) MySQL
4 8 (1.50%) SQL Server 2008
5 7 (1.31%) Data Warehouse
5 7 (1.31%) SQL Server Integration Services
6 6 (1.12%) DTS
6 6 (1.12%) MongoDB
7 5 (0.93%) Oracle Database
8 3 (0.56%) Big Data
8 3 (0.56%) NoSQL
9 2 (0.37%) Data Lake
9 2 (0.37%) Hadoop
9 2 (0.37%) Oracle Database 12c
9 2 (0.37%) RDBMS
9 2 (0.37%) Relational Database
9 2 (0.37%) SQL Server 2012
9 2 (0.37%) SQL Server 2014
9 2 (0.37%) SQL Server 2016
Development Applications
1 60 (11.21%) JIRA
2 11 (2.06%) Jenkins
2 11 (2.06%) TeamCity
3 9 (1.68%) Team Foundation Server
4 7 (1.31%) Bitbucket
4 7 (1.31%) Git (software)
5 6 (1.12%) Subversion
5 6 (1.12%) Visual Studio
6 5 (0.93%) Serena SBM
7 4 (0.75%) GitLab
7 4 (0.75%) SonarQube
8 3 (0.56%) Atlassian Bamboo
8 3 (0.56%) Cucumber
8 3 (0.56%) Octopus Deploy
9 2 (0.37%) Artifactory
9 2 (0.37%) ERwin
9 2 (0.37%) IBM UrbanCode
9 2 (0.37%) ScriptRunner
9 2 (0.37%) Selenium
9 2 (0.37%) SoapUI
General
1 118 (22.06%) Finance
2 101 (18.88%) Social Skills
3 47 (8.79%) Banking
4 36 (6.73%) Analytical Skills
5 34 (6.36%) Public Sector
6 26 (4.86%) Telecoms
7 24 (4.49%) Retail
8 18 (3.36%) Presentation Skills
9 12 (2.24%) Legal
10 9 (1.68%) Manufacturing
10 9 (1.68%) Marketing
10 9 (1.68%) Organisational Skills
11 8 (1.50%) Influencing Skills
11 8 (1.50%) Investment Banking
12 7 (1.31%) Documentation Skills
12 7 (1.31%) Electronics
12 7 (1.31%) Law
13 6 (1.12%) Inclusion and Diversity
14 4 (0.75%) Financial Institution
15 3 (0.56%) Advertising
Job Titles
1 133 (24.86%) Analyst
2 65 (12.15%) Developer
3 55 (10.28%) Architect
4 53 (9.91%) ServiceNow Developer
5 39 (7.29%) Service Analyst
6 31 (5.79%) Service Desk Analyst
7 30 (5.61%) Consultant
7 30 (5.61%) Support Engineer
8 23 (4.30%) Business Analyst
9 20 (3.74%) Project Manager
10 18 (3.36%) Support Analyst
11 16 (2.99%) IT Analyst
12 15 (2.80%) Service Manager
13 14 (2.62%) Administrator
13 14 (2.62%) IT Support
13 14 (2.62%) ServiceNow Consultant
13 14 (2.62%) Solutions Architect
13 14 (2.62%) Test Analyst
14 11 (2.06%) Desktop Support
14 11 (2.06%) IT Engineer
Libraries, Frameworks & Software Standards
1 49 (9.16%) REST
2 35 (6.54%) SOAP
2 35 (6.54%) Web Services
3 31 (5.79%) XML
4 26 (4.86%) HTML
5 21 (3.93%) LDAP
6 20 (3.74%) AngularJS
6 20 (3.74%) CSS
7 16 (2.99%) .NET
8 14 (2.62%) Ajax
9 13 (2.43%) JSON
10 9 (1.68%) ARM Templates
10 9 (1.68%) Twitter Bootstrap
11 8 (1.50%) OAuth
11 8 (1.50%) WebSphere MQ
12 7 (1.31%) OpenID
12 7 (1.31%) XSLT
13 6 (1.12%) LAMP
13 6 (1.12%) Node.js
13 6 (1.12%) SAML
Miscellaneous
1 52 (9.72%) CMDB
2 28 (5.23%) Data Centre
3 21 (3.93%) Management Information System
4 15 (2.80%) Virtual Team
5 14 (2.62%) Self-Motivation
6 13 (2.43%) User Experience
7 12 (2.24%) Public Cloud
8 11 (2.06%) Clustering
8 11 (2.06%) EPoS
8 11 (2.06%) Video Conferencing
9 10 (1.87%) Enterprise Software
10 8 (1.50%) Greenfield Project
11 7 (1.31%) BYOD
11 7 (1.31%) Private Cloud
11 7 (1.31%) Replication
12 6 (1.12%) Smartphone
13 5 (0.93%) Blackberry
13 5 (0.93%) Data Protection Act
13 5 (0.93%) PKI
13 5 (0.93%) Wiki
Operating Systems
1 117 (21.87%) Windows
2 56 (10.47%) Windows 10
3 43 (8.04%) Windows Server
4 41 (7.66%) Linux
5 32 (5.98%) Windows 7
6 18 (3.36%) Android
7 14 (2.62%) Apple iOS
8 13 (2.43%) Unix
9 10 (1.87%) Mac OS
10 9 (1.68%) Red Hat Enterprise Linux
11 7 (1.31%) Windows Server 2008
11 7 (1.31%) Windows Server 2019
12 6 (1.12%) Ubuntu
13 5 (0.93%) Solaris
14 4 (0.75%) Windows Server 2012
14 4 (0.75%) Windows Server 2016
15 3 (0.56%) Mac OS X
16 2 (0.37%) HPUX
16 2 (0.37%) SUSE
16 2 (0.37%) Windows XP
Processes & Methodologies
1 172 (32.15%) ITIL
2 162 (30.28%) ITSM
3 109 (20.37%) Service Management
4 103 (19.25%) Agile Software Development
5 71 (13.27%) Migration
6 60 (11.21%) Problem-Solving
7 58 (10.84%) Asset Management
8 51 (9.53%) Configuration Management
9 46 (8.60%) DevOps
10 43 (8.04%) Incident Management
11 38 (7.10%) Change Management
11 38 (7.10%) Workflow
12 34 (6.36%) Project Management
12 34 (6.36%) Scrum
13 30 (5.61%) Analytics
14 28 (5.23%) Business Intelligence
14 28 (5.23%) Service Delivery
14 28 (5.23%) Stakeholder Management
15 25 (4.67%) User Acceptance Testing
16 24 (4.49%) Data Migration
Programming Languages
1 46 (8.60%) SQL
2 43 (8.04%) PowerShell
2 43 (8.04%) Python
3 33 (6.17%) JavaScript
4 20 (3.74%) Java
5 17 (3.18%) Bash Shell
6 10 (1.87%) C#
7 8 (1.50%) T-SQL
8 7 (1.31%) Perl
9 6 (1.12%) Shell Script
9 6 (1.12%) VB.NET
10 5 (0.93%) VBScript
11 3 (0.56%) R
11 3 (0.56%) Ruby
12 2 (0.37%) Go
12 2 (0.37%) PL/SQL
12 2 (0.37%) Scala
12 2 (0.37%) Search Processing Language
13 1 (0.19%) VB
13 1 (0.19%) VBA
Qualifications
1 40 (7.48%) ITIL Certification
2 34 (6.36%) Security Cleared
3 31 (5.79%) Degree
4 28 (5.23%) SC Cleared
5 8 (1.50%) Microsoft Certification
6 7 (1.31%) A+ Certification
7 6 (1.12%) MCSA
8 5 (0.93%) BPSS Clearance
8 5 (0.93%) Computer Science Degree
8 5 (0.93%) ITIL Foundation Certificate
9 4 (0.75%) Citrix Certification
10 3 (0.56%) MCSE
10 3 (0.56%) PMI Certification
10 3 (0.56%) PMP
11 2 (0.37%) DV Cleared
11 2 (0.37%) ISTQB
11 2 (0.37%) Master's Degree
11 2 (0.37%) MCP
11 2 (0.37%) Network+ Certification
11 2 (0.37%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 27 (5.05%) SLA
2 12 (2.24%) Data Quality
2 12 (2.24%) GDPR
3 9 (1.68%) PMO
4 8 (1.50%) COBIT
5 7 (1.31%) QA
6 6 (1.12%) ISO/IEC 27001
7 5 (0.93%) GRC
8 4 (0.75%) Accessibility
8 4 (0.75%) ISO/IEC 20000
8 4 (0.75%) NIST
8 4 (0.75%) Sarbanes-Oxley
9 2 (0.37%) Cyber Essentials
10 1 (0.19%) Cyber Essentials PLUS
10 1 (0.19%) SOC 2
System Software
1 96 (17.94%) Active Directory
2 24 (4.49%) VMware Infrastructure
3 17 (3.18%) Virtual Servers
4 9 (1.68%) Virtual Desktop
5 7 (1.31%) Microsoft Virtual Server
5 7 (1.31%) vSphere
6 6 (1.12%) VMware ESXi
7 5 (0.93%) Docker
8 4 (0.75%) KVM
9 3 (0.56%) Citrix Hypervisor
9 3 (0.56%) Hyper-V
9 3 (0.56%) vCloud
10 2 (0.37%) NFS
10 2 (0.37%) Oracle RAC
10 2 (0.37%) Veritas File System
10 2 (0.37%) Veritas Volume Manager
10 2 (0.37%) Virtual Machines
10 2 (0.37%) VMware NSX
11 1 (0.19%) BitLocker
11 1 (0.19%) Terminal Services
Systems Management
1 40 (7.48%) SCCM
2 23 (4.30%) Microsoft Intune
3 16 (2.99%) Ansible
4 10 (1.87%) Single Sign-On
5 9 (1.68%) Puppet
6 8 (1.50%) Opscode Chef
7 7 (1.31%) AirWatch
7 7 (1.31%) Control-M
7 7 (1.31%) Kubernetes
8 6 (1.12%) vRealize
9 5 (0.93%) EMC NetWorker
9 5 (0.93%) Nagios
9 5 (0.93%) QRadar
9 5 (0.93%) Red Hat Satellite
9 5 (0.93%) Tivoli
9 5 (0.93%) Tivoli Storage Manager
9 5 (0.93%) vRealize Orchestrator
10 4 (0.75%) CA Single Sign-On
10 4 (0.75%) Jamf Pro
10 4 (0.75%) Netcool
Vendors
1 114 (21.31%) Microsoft
2 35 (6.54%) VMware
3 30 (5.61%) Oracle
4 26 (4.86%) Cisco
5 25 (4.67%) BMC
6 24 (4.49%) Citrix
7 22 (4.11%) Remedy
8 19 (3.55%) Snow
9 17 (3.18%) IBM
9 17 (3.18%) SAP
10 16 (2.99%) Apple
11 15 (2.80%) Splunk
12 14 (2.62%) Google
13 11 (2.06%) CyberArk
14 10 (1.87%) HP
14 10 (1.87%) Red Hat
15 8 (1.50%) AppDynamics
16 7 (1.31%) Dell
16 7 (1.31%) Ivanti
16 7 (1.31%) Salesforce.com