Period
to 13 May 2021

The table below provides summary statistics for contract job vacancies advertised in London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 13 May 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
England > London
6 months to
13 May 2021
Same period 2020 Same period 2019
Rank 213 207 183
Rank change year-on-year -6 -24 +46
Contract jobs citing ServiceNow 297 247 615
As % of all contract jobs advertised in London 1.26% 1.18% 1.52%
As % of the Vendors category 3.29% 3.04% 3.84%
Number of daily rates quoted 203 181 463
10th Percentile £250 £180 £263
25th Percentile £400 £313 £425
Median daily rate (50th Percentile) £500 £465 £525
Median % change year-on-year +7.53% -11.43% +5.00%
75th Percentile £546 £538 £575
90th Percentile £650 £590 £638
England median daily rate £488 £400 £500
% change year-on-year +21.88% -20.00% +5.26%
Number of hourly rates quoted 3 8 10
10th Percentile " £17.59 £17.15
25th Percentile £25.75 £22.68 £18.13
Median hourly rate £26.50 £26.00 £23.00
Median % change year-on-year +1.92% +13.04% +6.98%
75th Percentile £36.25 £26.75 £26.75
90th Percentile £41.65 £26.90 £27.25
England median hourly rate £15.00 £20.00 £17.50
% change year-on-year -25.00% +14.29% -

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in London.

All Vendors
London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 9,029 8,117 16,015
As % of all contract IT jobs advertised in London 38.15% 38.90% 39.60%
Number of daily rates quoted 6,023 5,500 10,810
10th Percentile £328 £263 £300
25th Percentile £413 £390 £403
Median daily rate (50th Percentile) £513 £500 £500
Median % change year-on-year +2.50% - +2.56%
75th Percentile £613 £600 £600
90th Percentile £700 £700 £675
England median daily rate £475 £450 £465
% change year-on-year +5.56% -3.23% +3.33%
Number of hourly rates quoted 105 134 239
10th Percentile £14.19 £12.54 £12.76
25th Percentile £20.00 £18.00 £16.50
Median hourly rate £27.50 £24.00 £20.65
Median % change year-on-year +14.58% +16.25% -3.98%
75th Percentile £51.00 £35.30 £33.63
90th Percentile £67.40 £48.71 £47.09
England median hourly rate £21.00 £18.50 £18.25
% change year-on-year +13.51% +1.37% +4.29%

ServiceNow
Job Vacancy Trend in London

Job postings citing ServiceNow as a proportion of all IT jobs advertised in London.

Job vacancy trend for ServiceNow in London

ServiceNow
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing ServiceNow in London.

Daily rate trend for ServiceNow in London

ServiceNow
Daily Rate Histogram in London

Daily rate distribution for jobs citing ServiceNow in London over the 6 months to 13 May 2021.

Daily rate histogram for ServiceNow in London

ServiceNow
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing ServiceNow in London.

Hourly rate trend for ServiceNow in London

ServiceNow
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ServiceNow in London over the 6 months to 13 May 2021.

Hourly rate histogram for ServiceNow in London

ServiceNow
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the London region over the 6 months to 13 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +5 26 £463 -7.50% 6
South London +33 2 £425 +3.03% 1
West London +11 2 £500 +12.68% 7
East London +10 1 £517 +30.56%
North London +8 1 - -
ServiceNow
England

For the 6 months to 13 May 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for ServiceNow.

1 80 (26.94%) ITSM
2 72 (24.24%) ITIL
3 68 (22.90%) Agile Software Development
4 60 (20.20%) Service Management
5 57 (19.19%) Social Skills
6 51 (17.17%) Azure
7 49 (16.50%) Finance
8 45 (15.15%) JavaScript
9 44 (14.81%) Active Directory
10 43 (14.48%) JIRA
11 41 (13.80%) Windows
11 41 (13.80%) Change Management
11 41 (13.80%) Problem-Solving
12 39 (13.13%) XML
13 35 (11.78%) Microsoft
14 34 (11.45%) CMDB
14 34 (11.45%) Ajax
15 33 (11.11%) Security Cleared
16 32 (10.77%) AWS
16 32 (10.77%) HTML
17 31 (10.44%) CSS
17 31 (10.44%) AngularJS
18 30 (10.10%) Project Management
18 30 (10.10%) CMS
19 29 (9.76%) Migration
19 29 (9.76%) SC Cleared
20 28 (9.43%) Python
21 26 (8.75%) Configuration Management
21 26 (8.75%) REST
21 26 (8.75%) Incident Management

ServiceNow
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (10.10%) CMS
2 9 (3.03%) Confluence
2 9 (3.03%) SharePoint
3 8 (2.69%) IIS
4 3 (1.01%) MS Exchange
4 3 (1.01%) Skype for Business
5 2 (0.67%) Camunda
5 2 (0.67%) Exchange Server 2010
5 2 (0.67%) SAS
6 1 (0.34%) Elasticsearch
6 1 (0.34%) Exchange Server 2007
6 1 (0.34%) Exchange Server 2013
6 1 (0.34%) OpenStack
6 1 (0.34%) Oracle SOA Suite
6 1 (0.34%) Oracle Workflow
6 1 (0.34%) SharePoint 2010
Applications
1 17 (5.72%) Microsoft Office
2 9 (3.03%) Microsoft Excel
2 9 (3.03%) Microsoft Project
3 6 (2.02%) Microsoft PowerPoint
4 4 (1.35%) MS Visio
Business Applications
1 3 (1.01%) Cloudability
1 3 (1.01%) Remedy ITSM
2 1 (0.34%) Maximo
2 1 (0.34%) SAP HCM
2 1 (0.34%) SAP S/4HANA
Cloud Services
1 51 (17.17%) Azure
2 32 (10.77%) AWS
3 19 (6.40%) Microsoft 365
4 17 (5.72%) SaaS
5 15 (5.05%) GCP
6 10 (3.37%) Power Platform
7 8 (2.69%) PaaS
8 6 (2.02%) Azure Active Directory
9 5 (1.68%) Azure Logic Apps
9 5 (1.68%) Azure Service Bus
9 5 (1.68%) GitHub
9 5 (1.68%) IaaS
9 5 (1.68%) SuccessFactors
10 4 (1.35%) Cloud Computing
11 2 (0.67%) Google Analytics
11 2 (0.67%) Google Workspace
11 2 (0.67%) OneDrive
11 2 (0.67%) Slack
12 1 (0.34%) iPaaS
12 1 (0.34%) ServiceMax
Communications & Networking
1 16 (5.39%) DNS
2 11 (3.70%) HTTP
3 10 (3.37%) FTP
4 9 (3.03%) SMTP
5 8 (2.69%) TCP/IP
6 7 (2.36%) Firewall
7 5 (1.68%) VPN
8 4 (1.35%) Kerberos
9 3 (1.01%) DHCP
9 3 (1.01%) LAN
9 3 (1.01%) NetScaler
9 3 (1.01%) VoIP
9 3 (1.01%) WAN
9 3 (1.01%) Wireless
10 2 (0.67%) BGP
10 2 (0.67%) MPLS
10 2 (0.67%) Remote Desktop
10 2 (0.67%) SD-WAN
10 2 (0.67%) VSAN
10 2 (0.67%) Wi-Fi
Database & Business Intelligence
1 12 (4.04%) SQL Server
2 10 (3.37%) Power BI
3 9 (3.03%) Data Warehouse
4 7 (2.36%) DTS
4 7 (2.36%) SQL Server 2008
5 6 (2.02%) SQL Server Integration Services
6 5 (1.68%) MongoDB
6 5 (1.68%) MySQL
7 4 (1.35%) Relational Database
8 3 (1.01%) InfluxDB
8 3 (1.01%) PostgreSQL
8 3 (1.01%) Tableau
9 2 (0.67%) Apache Hive
9 2 (0.67%) Big Data
9 2 (0.67%) Data Lake
9 2 (0.67%) Data Mining
9 2 (0.67%) Hadoop
9 2 (0.67%) MarkLogic
9 2 (0.67%) NoSQL
9 2 (0.67%) PowerCenter
Development Applications
1 43 (14.48%) JIRA
2 10 (3.37%) Git (software)
2 10 (3.37%) Jenkins
3 8 (2.69%) TeamCity
4 6 (2.02%) Team Foundation Server
4 6 (2.02%) Visual Studio
5 5 (1.68%) Atlassian Bamboo
5 5 (1.68%) GitLab
6 4 (1.35%) Artifactory
6 4 (1.35%) Serena SBM
6 4 (1.35%) Subversion
7 3 (1.01%) Octopus Deploy
7 3 (1.01%) Selenium
8 2 (0.67%) Bitbucket
8 2 (0.67%) Gerrit
8 2 (0.67%) Gradle
8 2 (0.67%) JUnit
8 2 (0.67%) Maven
8 2 (0.67%) SonarQube
8 2 (0.67%) Toad
General
1 57 (19.19%) Social Skills
2 49 (16.50%) Finance
3 19 (6.40%) Analytical Skills
4 16 (5.39%) Banking
5 12 (4.04%) Presentation Skills
6 11 (3.70%) Public Sector
7 10 (3.37%) Telecoms
8 9 (3.03%) Legal
9 4 (1.35%) Financial Institution
9 4 (1.35%) Manufacturing
9 4 (1.35%) Organisational Skills
9 4 (1.35%) Retail
10 3 (1.01%) Billing
10 3 (1.01%) Front Office
10 3 (1.01%) German Language
10 3 (1.01%) International Banking
10 3 (1.01%) Law
10 3 (1.01%) Spanish Language
11 2 (0.67%) Pharmaceutical
11 2 (0.67%) Private Banking
Job Titles
1 66 (22.22%) Developer
2 59 (19.87%) ServiceNow Developer
3 44 (14.81%) Analyst
4 42 (14.14%) Consultant
5 27 (9.09%) Architect
6 15 (5.05%) ServiceNow Consultant
7 14 (4.71%) Administrator
7 14 (4.71%) Solutions Architect
8 10 (3.37%) Project Manager
8 10 (3.37%) Service Manager
8 10 (3.37%) Technical Consultant
9 9 (3.03%) Support Engineer
10 8 (2.69%) Business Analyst
11 7 (2.36%) Desktop Support
11 7 (2.36%) ITIL Manager
11 7 (2.36%) Service Analyst
12 6 (2.02%) Data Consultant
12 6 (2.02%) DevOps Engineer
12 6 (2.02%) Senior Consultant
12 6 (2.02%) Splunk Engineer
Libraries, Frameworks & Software Standards
1 39 (13.13%) XML
2 34 (11.45%) Ajax
3 32 (10.77%) HTML
4 31 (10.44%) AngularJS
4 31 (10.44%) CSS
5 26 (8.75%) REST
6 21 (7.07%) LDAP
7 16 (5.39%) SOAP
7 16 (5.39%) Web Services
8 15 (5.05%) .NET
9 8 (2.69%) JSON
9 8 (2.69%) Node.js
10 6 (2.02%) Middleware
10 6 (2.02%) Regular Expression
10 6 (2.02%) SailPoint
10 6 (2.02%) XSLT
11 4 (1.35%) Kafka
11 4 (1.35%) Twitter Bootstrap
12 3 (1.01%) React
12 3 (1.01%) YAML
Miscellaneous
1 34 (11.45%) CMDB
2 12 (4.04%) Management Information System
3 6 (2.02%) Data Centre
3 6 (2.02%) Public Cloud
3 6 (2.02%) User Experience
4 5 (1.68%) Self-Motivation
5 4 (1.35%) BYOD
5 4 (1.35%) Enterprise Software
5 4 (1.35%) Hedge funds
5 4 (1.35%) Smartphone
5 4 (1.35%) Virtual Team
6 3 (1.01%) Cloud Native
6 3 (1.01%) Enterprise Cloud
6 3 (1.01%) Greenfield Project
6 3 (1.01%) Hybrid Cloud
6 3 (1.01%) Private Cloud
6 3 (1.01%) Replication
7 2 (0.67%) Clustering
7 2 (0.67%) iPad
7 2 (0.67%) iPhone
Operating Systems
1 41 (13.80%) Windows
2 19 (6.40%) Linux
2 19 (6.40%) Windows 10
3 15 (5.05%) Windows 7
4 14 (4.71%) Unix
5 8 (2.69%) Windows Server
6 7 (2.36%) Red Hat Enterprise Linux
7 5 (1.68%) CentOS
7 5 (1.68%) Ubuntu
8 4 (1.35%) Windows Server 2019
9 3 (1.01%) Android
9 3 (1.01%) Apple iOS
9 3 (1.01%) Windows Server 2008
9 3 (1.01%) Windows Server 2012
9 3 (1.01%) Windows Server 2016
10 2 (0.67%) Solaris
10 2 (0.67%) SUSE
10 2 (0.67%) VMS
11 1 (0.34%) Mac OS
Processes & Methodologies
1 80 (26.94%) ITSM
2 72 (24.24%) ITIL
3 68 (22.90%) Agile Software Development
4 60 (20.20%) Service Management
5 41 (13.80%) Change Management
5 41 (13.80%) Problem-Solving
6 30 (10.10%) Project Management
7 29 (9.76%) Migration
8 26 (8.75%) Configuration Management
8 26 (8.75%) Incident Management
9 25 (8.42%) DevOps
10 24 (8.08%) Stakeholder Management
11 23 (7.74%) Analytics
12 22 (7.41%) Scrum
13 17 (5.72%) Workflow
14 16 (5.39%) Asset Management
14 16 (5.39%) ITIL V3
14 16 (5.39%) Knowledge Management
15 15 (5.05%) Problem Management
16 14 (4.71%) Data Migration
Programming Languages
1 45 (15.15%) JavaScript
2 28 (9.43%) Python
3 18 (6.06%) SQL
4 14 (4.71%) PowerShell
5 12 (4.04%) Perl
6 11 (3.70%) Java
7 10 (3.37%) Bash Shell
8 9 (3.03%) Shell Script
9 8 (2.69%) C#
10 6 (2.02%) T-SQL
10 6 (2.02%) VB.NET
11 5 (1.68%) Ruby
12 4 (1.35%) R
13 3 (1.01%) Groovy
14 2 (0.67%) C
14 2 (0.67%) PL/SQL
15 1 (0.34%) BeanShell
15 1 (0.34%) C++
15 1 (0.34%) VB
15 1 (0.34%) VBA
Qualifications
1 33 (11.11%) Security Cleared
2 29 (9.76%) SC Cleared
3 12 (4.04%) Degree
4 7 (2.36%) DV Cleared
4 7 (2.36%) ITIL Certification
5 4 (1.35%) ITIL Foundation Certificate
5 4 (1.35%) Microsoft Certification
6 3 (1.01%) CISM
6 3 (1.01%) CISSP
7 2 (0.67%) CRISC
7 2 (0.67%) VCAP
8 1 (0.34%) A+ Certification
8 1 (0.34%) CBAP
8 1 (0.34%) CCNA
8 1 (0.34%) Cisco Certification
8 1 (0.34%) IIBA
8 1 (0.34%) MBA
8 1 (0.34%) MCDST
8 1 (0.34%) PMP
8 1 (0.34%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (5.72%) SLA
2 7 (2.36%) GDPR
2 7 (2.36%) QA
3 6 (2.02%) GRC
4 5 (1.68%) Data Quality
5 4 (1.35%) ISO/IEC 27001
5 4 (1.35%) NIST
6 3 (1.01%) COBIT
6 3 (1.01%) Sarbanes-Oxley
7 2 (0.67%) PMO
8 1 (0.34%) 21 CFR Part 11
8 1 (0.34%) Cyber Essentials
8 1 (0.34%) Good Clinical Practice
8 1 (0.34%) GxP
8 1 (0.34%) ISO 31000
8 1 (0.34%) ISO/IEC 27005
8 1 (0.34%) PMBOK
System Software
1 44 (14.81%) Active Directory
2 14 (4.71%) VMware Infrastructure
3 8 (2.69%) Docker
4 4 (1.35%) VMware ESXi
5 3 (1.01%) Hyper-V
5 3 (1.01%) Samba
5 3 (1.01%) VMware NSX
5 3 (1.01%) vSphere
6 2 (0.67%) KVM
6 2 (0.67%) Microsoft App-V
6 2 (0.67%) NFS
6 2 (0.67%) vCloud
6 2 (0.67%) Veritas File System
6 2 (0.67%) Virtual Machines
7 1 (0.34%) Oracle RAC
7 1 (0.34%) Virtual Desktop
7 1 (0.34%) Virtual Servers
7 1 (0.34%) XenApp
Systems Management
1 11 (3.70%) Ansible
1 11 (3.70%) SCCM
2 9 (3.03%) Kubernetes
2 9 (3.03%) Puppet
2 9 (3.03%) RSA Archer
3 7 (2.36%) Microsoft Intune
4 6 (2.02%) QRadar
5 5 (1.68%) Terraform
6 4 (1.35%) Control-M
6 4 (1.35%) EMC NetWorker
6 4 (1.35%) Grafana
6 4 (1.35%) Opscode Chef
6 4 (1.35%) Single Sign-On
6 4 (1.35%) Tivoli
6 4 (1.35%) Tivoli Storage Manager
7 3 (1.01%) BladeLogic
7 3 (1.01%) Netcool
7 3 (1.01%) Prometheus
7 3 (1.01%) SCOM
7 3 (1.01%) vRealize Orchestrator
Vendors
1 35 (11.78%) Microsoft
2 20 (6.73%) Splunk
3 14 (4.71%) VMware
4 12 (4.04%) Oracle
4 12 (4.04%) SAP
5 10 (3.37%) BMC
5 10 (3.37%) CyberArk
5 10 (3.37%) Google
6 9 (3.03%) Snow
7 8 (2.69%) Cisco
7 8 (2.69%) IBM
7 8 (2.69%) Ivanti
7 8 (2.69%) Remedy
8 6 (2.02%) Apple
8 6 (2.02%) Dynatrace
8 6 (2.02%) HP
8 6 (2.02%) Okta
8 6 (2.02%) Qualys
8 6 (2.02%) Red Hat
9 4 (1.35%) Qualtrics