Period
to 24 July 2021

The table below provides summary statistics for contract job vacancies advertised in London with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 24 July 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
England > London
6 months to
24 Jul 2021
Same period 2020 Same period 2019
Rank 208 206 188
Rank change year-on-year -2 -18 +30
Contract jobs citing ServiceNow 389 194 612
As % of all contract jobs advertised in London 1.31% 1.20% 1.51%
As % of the Vendors category 3.35% 3.04% 3.79%
Number of daily rates quoted 255 141 473
10th Percentile £200 £170 £230
25th Percentile £397 £363 £425
Median daily rate (50th Percentile) £500 £500 £525
Median % change year-on-year - -4.76% -
75th Percentile £563 £538 £575
90th Percentile £650 £625 £638
England median daily rate £475 £450 £495
% change year-on-year +5.56% -9.09% +4.21%
Number of hourly rates quoted 6 3 12
10th Percentile £20.38 £24.30 £14.35
25th Percentile £25.94 £24.75 £17.50
Median hourly rate £27.50 £26.00 £21.50
Median % change year-on-year +5.77% +20.93% -
75th Percentile £40.94 £26.88 £23.89
90th Percentile £49.50 £27.10 £26.75
England median hourly rate £15.86 £17.00 £17.50
% change year-on-year -6.71% -2.86% -

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in London.

All Vendors
London
Contract vacancies with a requirement for knowledge or experience of vendor products and services 11,603 6,376 16,159
As % of all contract IT jobs advertised in London 38.97% 39.28% 39.82%
Number of daily rates quoted 7,785 4,387 10,900
10th Percentile £343 £300 £300
25th Percentile £425 £408 £400
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - +1.78%
75th Percentile £638 £613 £588
90th Percentile £725 £713 £675
England median daily rate £500 £475 £463
% change year-on-year +5.26% +2.70% +2.78%
Number of hourly rates quoted 118 77 255
10th Percentile £13.48 £12.58 £11.86
25th Percentile £16.25 £18.50 £15.30
Median hourly rate £24.35 £26.50 £20.00
Median % change year-on-year -8.11% +32.50% -5.33%
75th Percentile £45.81 £43.70 £30.00
90th Percentile £65.00 £48.75 £47.83
England median hourly rate £19.00 £19.50 £18.70
% change year-on-year -2.56% +4.28% +6.86%

ServiceNow
Job Vacancy Trend in London

Job postings citing ServiceNow as a proportion of all IT jobs advertised in London.

Job vacancy trend for ServiceNow in London

ServiceNow
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing ServiceNow in London.

Daily rate trend for ServiceNow in London

ServiceNow
Daily Rate Histogram in London

Daily rate distribution for jobs citing ServiceNow in London over the 6 months to 24 July 2021.

Daily rate histogram for ServiceNow in London

ServiceNow
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing ServiceNow in London.

Hourly rate trend for ServiceNow in London

ServiceNow
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ServiceNow in London over the 6 months to 24 July 2021.

Hourly rate histogram for ServiceNow in London

ServiceNow
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the London region over the 6 months to 24 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -23 46 £450 -10.00% 29
West London +6 13 £185 -29.52% 8
South London +15 4 £425 - 3
East London +4 2 £517 +14.89% 7
ServiceNow
England

For the 6 months to 24 July 2021, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for ServiceNow.

1 114 (29.31%) ITIL
2 103 (26.48%) ITSM
3 78 (20.05%) Finance
4 76 (19.54%) Social Skills
5 74 (19.02%) Microsoft
5 74 (19.02%) Agile Software Development
6 71 (18.25%) Active Directory
7 69 (17.74%) Windows
8 67 (17.22%) Azure
9 65 (16.71%) Service Management
10 59 (15.17%) Problem-Solving
11 51 (13.11%) JIRA
12 48 (12.34%) Migration
12 48 (12.34%) AWS
13 47 (12.08%) Python
14 46 (11.83%) Change Management
15 43 (11.05%) Microsoft 365
16 42 (10.80%) CMDB
17 40 (10.28%) JavaScript
18 38 (9.77%) Project Management
18 38 (9.77%) Incident Management
18 38 (9.77%) PowerShell
19 37 (9.51%) SQL
19 37 (9.51%) Microsoft Office
19 37 (9.51%) DevOps
20 36 (9.25%) Configuration Management
21 35 (9.00%) Stakeholder Management
22 33 (8.48%) Asset Management
22 33 (8.48%) Analytics
23 32 (8.23%) REST

ServiceNow
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (6.43%) IIS
1 25 (6.43%) SharePoint
2 24 (6.17%) CMS
3 14 (3.60%) Confluence
4 10 (2.57%) Apache
5 9 (2.31%) Tomcat
5 9 (2.31%) WebSphere
6 6 (1.54%) MS Exchange
7 5 (1.29%) WebLogic
8 4 (1.03%) nginx
9 3 (0.77%) OpenStack
10 2 (0.51%) Camunda
10 2 (0.51%) Exchange Server 2007
10 2 (0.51%) Exchange Server 2010
10 2 (0.51%) SAS
10 2 (0.51%) SharePoint 2010
10 2 (0.51%) Skype for Business
11 1 (0.26%) Apache Spark
11 1 (0.26%) DataSynapse
11 1 (0.26%) Exchange Server 2013
Applications
1 37 (9.51%) Microsoft Office
2 22 (5.66%) Microsoft Excel
3 20 (5.14%) Microsoft PowerPoint
4 10 (2.57%) Microsoft Project
4 10 (2.57%) MS Visio
5 2 (0.51%) Spreadsheet
Business Applications
1 8 (2.06%) Remedy ITSM
2 3 (0.77%) Cloudability
3 2 (0.51%) SAP S/4HANA
4 1 (0.26%) SAP HCM
4 1 (0.26%) Workday HCM
Cloud Services
1 67 (17.22%) Azure
2 48 (12.34%) AWS
3 43 (11.05%) Microsoft 365
4 24 (6.17%) PaaS
5 23 (5.91%) IaaS
5 23 (5.91%) Power Platform
6 21 (5.40%) GCP
6 21 (5.40%) SaaS
7 9 (2.31%) GitHub
8 6 (1.54%) Azure Logic Apps
8 6 (1.54%) Azure Service Bus
8 6 (1.54%) Cloud Computing
8 6 (1.54%) OneDrive
8 6 (1.54%) SuccessFactors
9 5 (1.29%) iPaaS
9 5 (1.29%) Kong
10 4 (1.03%) Apigee
10 4 (1.03%) Azure Active Directory
10 4 (1.03%) Mimecast
11 3 (0.77%) Snowflake
Communications & Networking
1 28 (7.20%) DNS
2 18 (4.63%) Firewall
3 17 (4.37%) HTTP
4 16 (4.11%) FTP
5 15 (3.86%) SMTP
5 15 (3.86%) TCP/IP
6 12 (3.08%) DHCP
7 10 (2.57%) Kerberos
7 10 (2.57%) SSL
8 9 (2.31%) VPN
9 8 (2.06%) Wireless
10 6 (1.54%) LAN
10 6 (1.54%) SSH
10 6 (1.54%) VoIP
11 5 (1.29%) PuTTY
11 5 (1.29%) Telnet
11 5 (1.29%) WinSCP
12 4 (1.03%) Network Security
12 4 (1.03%) WAN
13 3 (0.77%) Wi-Fi
Database & Business Intelligence
1 23 (5.91%) Power BI
2 13 (3.34%) SQL Server
3 12 (3.08%) Data Warehouse
3 12 (3.08%) MySQL
4 7 (1.80%) SQL Server 2008
5 6 (1.54%) Relational Database
5 6 (1.54%) Tableau
6 5 (1.29%) Big Data
6 5 (1.29%) MongoDB
7 4 (1.03%) DTS
7 4 (1.03%) NoSQL
7 4 (1.03%) SQL Server Integration Services
8 3 (0.77%) Hadoop
8 3 (0.77%) Microsoft Analysis Services
8 3 (0.77%) Oracle Database
8 3 (0.77%) Oracle Database 11g
8 3 (0.77%) Oracle Database 12c
8 3 (0.77%) PostgreSQL
8 3 (0.77%) SQL Server 2012
8 3 (0.77%) SQL Server 2014
Development Applications
1 51 (13.11%) JIRA
2 9 (2.31%) TeamCity
3 8 (2.06%) Jenkins
4 6 (1.54%) Atlassian Bamboo
4 6 (1.54%) Git (software)
4 6 (1.54%) Serena SBM
4 6 (1.54%) Subversion
4 6 (1.54%) Team Foundation Server
5 4 (1.03%) Bitbucket
5 4 (1.03%) Octopus Deploy
5 4 (1.03%) Visual Studio
6 3 (0.77%) Maven
6 3 (0.77%) SonarQube
7 2 (0.51%) Artifactory
7 2 (0.51%) GitLab
7 2 (0.51%) Gradle
7 2 (0.51%) Sonatype Nexus
8 1 (0.26%) Gatling
8 1 (0.26%) Postman
8 1 (0.26%) TestRail
General
1 78 (20.05%) Finance
2 76 (19.54%) Social Skills
3 27 (6.94%) Banking
4 25 (6.43%) Analytical Skills
5 19 (4.88%) Public Sector
6 17 (4.37%) Presentation Skills
7 16 (4.11%) Telecoms
8 12 (3.08%) Retail
9 10 (2.57%) Legal
10 6 (1.54%) Influencing Skills
10 6 (1.54%) Law
10 6 (1.54%) Organisational Skills
11 5 (1.29%) Manufacturing
12 4 (1.03%) Documentation Skills
12 4 (1.03%) Investment Banking
13 3 (0.77%) Billing
13 3 (0.77%) Financial Institution
13 3 (0.77%) French Language
13 3 (0.77%) Front Office
14 2 (0.51%) Advertising
Job Titles
1 86 (22.11%) Analyst
2 52 (13.37%) Developer
3 45 (11.57%) Architect
4 44 (11.31%) ServiceNow Developer
5 37 (9.51%) Consultant
6 18 (4.63%) Project Manager
7 17 (4.37%) Service Analyst
8 16 (4.11%) Business Analyst
8 16 (4.11%) Support Engineer
9 15 (3.86%) Support Analyst
10 13 (3.34%) Service Desk Analyst
10 13 (3.34%) Solutions Architect
11 12 (3.08%) Administrator
11 12 (3.08%) Applications Support
11 12 (3.08%) Desktop Support
11 12 (3.08%) IT Analyst
12 10 (2.57%) Applications Support Analyst
12 10 (2.57%) Service Manager
12 10 (2.57%) ServiceNow Consultant
13 8 (2.06%) IT Support
Libraries, Frameworks & Software Standards
1 32 (8.23%) REST
1 32 (8.23%) XML
2 28 (7.20%) HTML
3 26 (6.68%) Ajax
3 26 (6.68%) LDAP
4 23 (5.91%) CSS
5 22 (5.66%) AngularJS
6 20 (5.14%) .NET
7 19 (4.88%) Web Services
8 16 (4.11%) SOAP
9 11 (2.83%) JSON
10 8 (2.06%) Kafka
10 8 (2.06%) SailPoint
11 7 (1.80%) Regular Expression
11 7 (1.80%) SAML
11 7 (1.80%) WebSphere MQ
12 6 (1.54%) LAMP
12 6 (1.54%) Middleware
12 6 (1.54%) Node.js
12 6 (1.54%) OAuth
Miscellaneous
1 42 (10.80%) CMDB
2 17 (4.37%) Management Information System
3 12 (3.08%) User Experience
4 10 (2.57%) Virtual Team
5 9 (2.31%) Enterprise Software
5 9 (2.31%) Public Cloud
6 8 (2.06%) Data Centre
7 7 (1.80%) Self-Motivation
8 5 (1.29%) Clustering
8 5 (1.29%) EPoS
8 5 (1.29%) Replication
8 5 (1.29%) Wiki
9 4 (1.03%) BYOD
9 4 (1.03%) Cloud Native
9 4 (1.03%) Greenfield Project
9 4 (1.03%) Hedge funds
9 4 (1.03%) Legacy Systems
9 4 (1.03%) PKI
9 4 (1.03%) Smartphone
9 4 (1.03%) Video Conferencing
Operating Systems
1 69 (17.74%) Windows
2 30 (7.71%) Windows 10
3 27 (6.94%) Linux
4 23 (5.91%) Windows Server
5 17 (4.37%) Windows 7
6 12 (3.08%) Unix
7 10 (2.57%) Android
8 8 (2.06%) Apple iOS
9 7 (1.80%) Red Hat Enterprise Linux
9 7 (1.80%) Ubuntu
10 5 (1.29%) CentOS
10 5 (1.29%) Solaris
11 4 (1.03%) Mac OS
11 4 (1.03%) Windows Server 2019
12 3 (0.77%) SUSE
13 2 (0.51%) Windows Server 2008
14 1 (0.26%) Mac OS X
14 1 (0.26%) Oracle Linux
14 1 (0.26%) Windows Server 2003
14 1 (0.26%) Windows Server 2016
Processes & Methodologies
1 114 (29.31%) ITIL
2 103 (26.48%) ITSM
3 74 (19.02%) Agile Software Development
4 65 (16.71%) Service Management
5 59 (15.17%) Problem-Solving
6 48 (12.34%) Migration
7 46 (11.83%) Change Management
8 38 (9.77%) Incident Management
8 38 (9.77%) Project Management
9 37 (9.51%) DevOps
10 36 (9.25%) Configuration Management
11 35 (9.00%) Stakeholder Management
12 33 (8.48%) Analytics
12 33 (8.48%) Asset Management
13 27 (6.94%) Scrum
14 20 (5.14%) Knowledge Management
15 18 (4.63%) Data Analysis
15 18 (4.63%) Problem Management
16 17 (4.37%) Information Security
16 17 (4.37%) Workflow
Programming Languages
1 47 (12.08%) Python
2 40 (10.28%) JavaScript
3 38 (9.77%) PowerShell
4 37 (9.51%) SQL
5 18 (4.63%) Bash Shell
6 17 (4.37%) Java
7 12 (3.08%) Perl
8 9 (2.31%) C#
9 7 (1.80%) Shell Script
10 6 (1.54%) T-SQL
11 5 (1.29%) Ruby
11 5 (1.29%) VBScript
12 4 (1.03%) R
12 4 (1.03%) VB.NET
13 2 (0.51%) C
13 2 (0.51%) PL/SQL
14 1 (0.26%) C++
14 1 (0.26%) Scala
14 1 (0.26%) VB
14 1 (0.26%) VBA
Qualifications
1 32 (8.23%) ITIL Certification
2 29 (7.46%) Security Cleared
3 25 (6.43%) SC Cleared
4 24 (6.17%) Degree
5 6 (1.54%) ITIL Foundation Certificate
6 4 (1.03%) CISSP
6 4 (1.03%) Computer Science Degree
6 4 (1.03%) Microsoft Certification
7 3 (0.77%) A+ Certification
7 3 (0.77%) CISM
8 2 (0.51%) BPSS Clearance
8 2 (0.51%) CRISC
8 2 (0.51%) ISTQB
8 2 (0.51%) MCP
8 2 (0.51%) Network+ Certification
8 2 (0.51%) VMware Certified Professional (VCP)
9 1 (0.26%) CBAP
9 1 (0.26%) IIBA
9 1 (0.26%) ISTQB Foundation Certification
9 1 (0.26%) Master's Degree
Quality Assurance & Compliance
1 14 (3.60%) SLA
2 11 (2.83%) GDPR
3 10 (2.57%) Data Quality
4 8 (2.06%) ISO/IEC 27001
4 8 (2.06%) QA
5 7 (1.80%) COBIT
5 7 (1.80%) GRC
6 6 (1.54%) NIST
7 5 (1.29%) Sarbanes-Oxley
8 4 (1.03%) Accessibility
9 3 (0.77%) Cyber Essentials
9 3 (0.77%) PMO
10 2 (0.51%) ISO/IEC 20000
11 1 (0.26%) 21 CFR Part 11
11 1 (0.26%) Cyber Essentials PLUS
11 1 (0.26%) Good Clinical Practice
11 1 (0.26%) GxP
11 1 (0.26%) ISO 31000
11 1 (0.26%) ISO/IEC 27005
11 1 (0.26%) SOC 2
System Software
1 71 (18.25%) Active Directory
2 17 (4.37%) VMware Infrastructure
3 8 (2.06%) Virtual Servers
4 7 (1.80%) Docker
4 7 (1.80%) VMware ESXi
5 4 (1.03%) KVM
5 4 (1.03%) Virtual Desktop
6 3 (0.77%) NFS
6 3 (0.77%) Oracle RAC
6 3 (0.77%) Veritas File System
6 3 (0.77%) vSphere
7 2 (0.51%) Citrix Hypervisor
7 2 (0.51%) Hyper-V
7 2 (0.51%) Microsoft App-V
7 2 (0.51%) Microsoft Virtual Server
7 2 (0.51%) Samba
7 2 (0.51%) vCloud
7 2 (0.51%) Veritas Volume Manager
7 2 (0.51%) VMware NSX
7 2 (0.51%) XenApp
Systems Management
1 23 (5.91%) SCCM
2 16 (4.11%) Ansible
3 15 (3.86%) Microsoft Intune
4 10 (2.57%) RSA Archer
5 9 (2.31%) Kubernetes
5 9 (2.31%) Puppet
5 9 (2.31%) Single Sign-On
6 6 (1.54%) Control-M
6 6 (1.54%) EMC NetWorker
6 6 (1.54%) Opscode Chef
6 6 (1.54%) QRadar
6 6 (1.54%) Tivoli
6 6 (1.54%) Tivoli Storage Manager
7 5 (1.29%) AirWatch
7 5 (1.29%) Nagios
7 5 (1.29%) Nexpose
7 5 (1.29%) Red Hat Satellite
8 4 (1.03%) Terraform
8 4 (1.03%) vRealize
8 4 (1.03%) vRealize Orchestrator
Vendors
1 74 (19.02%) Microsoft
2 23 (5.91%) VMware
3 22 (5.66%) Splunk
4 19 (4.88%) Oracle
5 18 (4.63%) BMC
5 18 (4.63%) IBM
6 14 (3.60%) Cisco
6 14 (3.60%) Remedy
6 14 (3.60%) Snow
7 13 (3.34%) Google
8 12 (3.08%) Citrix
9 10 (2.57%) CyberArk
9 10 (2.57%) SAP
10 9 (2.31%) Ivanti
11 8 (2.06%) AppDynamics
11 8 (2.06%) Dynatrace
11 8 (2.06%) Red Hat
12 7 (1.80%) Apple
12 7 (1.80%) Qualys
12 7 (1.80%) Workday