Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 20 April 2026, with comparisons to the same periods in the previous two years.

6 months to
20 Apr 2026
Same period 2025 Same period 2024
Rank 171 124 132
Rank change year-on-year -47 +8 -27
Contract jobs citing Service Management 263 282 333
As % of all contract jobs in London 1.51% 2.22% 1.87%
As % of the Processes & Methodologies category 1.70% 2.41% 2.11%
Number of daily rates quoted 170 175 197
10th Percentile £306 £263 £250
25th Percentile £401 £400 £400
Median daily rate (50th Percentile) £520 £520 £500
Median % change year-on-year - +4.00% -0.50%
75th Percentile £634 £625 £669
90th Percentile £719 £700 £763
England median daily rate £520 £525 £525
% change year-on-year -0.95% - +5.00%
Number of hourly rates quoted 7 1 4
10th Percentile - - £29.75
25th Percentile £26.11 £27.50 £44.38
Median hourly rate £27.50 £30.00 £57.50
Median % change year-on-year -8.33% -47.83% +70.37%
75th Percentile £41.77 £32.50 £65.00
90th Percentile £62.20 - -
England median hourly rate £65.67 £22.14 £17.72
% change year-on-year +196.59% +24.94% -65.76%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 15,485 11,688 15,767
As % of all contract IT jobs advertised in London 88.90% 91.95% 88.36%
Number of daily rates quoted 10,369 7,938 11,291
10th Percentile £353 £350 £338
25th Percentile £428 £438 £450
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -6.78%
75th Percentile £650 £684 £675
90th Percentile £757 £802 £800
England median daily rate £505 £525 £525
% change year-on-year -3.81% - -4.55%
Number of hourly rates quoted 260 166 334
10th Percentile £18.75 £16.30 £15.96
25th Percentile £25.15 £23.64 £19.94
Median hourly rate £35.50 £34.58 £30.00
Median % change year-on-year +2.68% +15.25% -22.58%
75th Percentile £57.13 £50.69 £48.75
90th Percentile £73.08 £63.50 £66.93
England median hourly rate £41.94 £31.64 £35.00
% change year-on-year +32.55% -9.60% -6.67%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 20 April 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 20 April 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 20 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -41 29 £475 -2.56% 32
West London -28 7 £625 +56.25% 4
South London -19 5 £190 -51.00% 2
East London -2 4 £550 +10.55% 2
North London -1 3 £400 -1.11% 2
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 23 (8.75%) Confluence
2 7 (2.66%) SharePoint
3 5 (1.90%) Microsoft Exchange
4 1 (0.38%) Oracle SOA Suite
4 1 (0.38%) WebSphere
Applications
1 8 (3.04%) Microsoft Excel
2 6 (2.28%) Microsoft Office
3 5 (1.90%) Microsoft Project
4 4 (1.52%) Microsoft PowerPoint
4 4 (1.52%) MS Visio
5 2 (0.76%) Chatbot
5 2 (0.76%) Spreadsheet
Business Applications
1 6 (2.28%) Remedy ITSM
2 2 (0.76%) SAP S/4HANA
3 1 (0.38%) Oracle ERP
3 1 (0.38%) Oracle Payables
3 1 (0.38%) Oracle Procure-to-Pay
3 1 (0.38%) Oracle Receivables
3 1 (0.38%) Oracle Subledger Accounting
3 1 (0.38%) Teamcenter
3 1 (0.38%) Workday HCM
Cloud Services
1 42 (15.97%) Azure
2 34 (12.93%) Microsoft 365
3 19 (7.22%) SaaS
4 17 (6.46%) AWS
5 14 (5.32%) Entra ID
6 11 (4.18%) Azure DevOps
7 8 (3.04%) Google Workspace
8 7 (2.66%) GitHub
8 7 (2.66%) OneDrive
8 7 (2.66%) Power Platform
9 5 (1.90%) Amazon CloudWatch
9 5 (1.90%) OCI
9 5 (1.90%) PaaS
10 4 (1.52%) AWS Lambda
10 4 (1.52%) GCP
10 4 (1.52%) IaaS
10 4 (1.52%) Serverless
11 3 (1.14%) Google Ads
12 2 (0.76%) Azure Monitor
12 2 (0.76%) Slack
Communications & Networking
1 22 (8.37%) Firewall
2 15 (5.70%) VPN
3 12 (4.56%) DNS
4 11 (4.18%) TCP/IP
5 10 (3.80%) WAN
6 7 (2.66%) DHCP
6 7 (2.66%) Network Security
7 6 (2.28%) DMZ
7 6 (2.28%) SD-WAN
8 5 (1.90%) LAN
9 4 (1.52%) Broadband
9 4 (1.52%) IPv4
10 3 (1.14%) Remote Desktop
11 2 (0.76%) 5G
11 2 (0.76%) HTTP
11 2 (0.76%) NGFW
11 2 (0.76%) SAN
11 2 (0.76%) Wi-Fi
11 2 (0.76%) WLAN
12 1 (0.38%) MPLS
Database & Business Intelligence
1 6 (2.28%) Power BI
2 3 (1.14%) Tableau
3 2 (0.76%) Amazon Redshift
4 1 (0.38%) KNIME
4 1 (0.38%) Oracle Reports
4 1 (0.38%) SQL Server
4 1 (0.38%) SQL Server Integration Services
Development Applications
1 34 (12.93%) JIRA
2 4 (1.52%) ScriptRunner
3 3 (1.14%) Bitbucket
3 3 (1.14%) GitLab
3 3 (1.14%) Jenkins
3 3 (1.14%) TestRail
4 2 (0.76%) Cypress.io
4 2 (0.76%) Selenium
General
1 88 (33.46%) Social Skills
2 60 (22.81%) Finance
3 45 (17.11%) Analytical Skills
4 29 (11.03%) Public Sector
5 26 (9.89%) Banking
6 12 (4.56%) Documentation Skills
7 9 (3.42%) Influencing Skills
7 9 (3.42%) Legal
7 9 (3.42%) Telecoms
8 8 (3.04%) Front Office
9 7 (2.66%) Inclusion and Diversity
9 7 (2.66%) Investment Banking
9 7 (2.66%) Local Government
10 6 (2.28%) Law
11 5 (1.90%) International Banking
11 5 (1.90%) Organisational Skills
11 5 (1.90%) Retail
12 4 (1.52%) Police
13 3 (1.14%) Games
14 2 (0.76%) Corporate Banking
Job Titles
1 47 (17.87%) Analyst
2 27 (10.27%) Architect
2 27 (10.27%) Lead
3 25 (9.51%) Consultant
4 22 (8.37%) Senior
5 21 (7.98%) Service Analyst
6 15 (5.70%) Service Manager
7 14 (5.32%) IT Manager
8 13 (4.94%) IT Analyst
9 12 (4.56%) Management Consultant
10 11 (4.18%) Developer
10 11 (4.18%) Project Manager
10 11 (4.18%) Service Architect
11 10 (3.80%) Support Engineer
12 9 (3.42%) Change Manager
13 8 (3.04%) Business Analyst
14 7 (2.66%) Help Desk Analyst
14 7 (2.66%) ITSM Consultant
14 7 (2.66%) Service Management Consultant
14 7 (2.66%) ServiceNow Architect
Libraries, Frameworks & Software Standards
1 12 (4.56%) REST
2 7 (2.66%) SOAP
3 5 (1.90%) Middleware
4 4 (1.52%) AngularJS
4 4 (1.52%) CSS
4 4 (1.52%) HTML
5 2 (0.76%) Bootstrap
5 2 (0.76%) EDI
5 2 (0.76%) Elastic Stack
5 2 (0.76%) JSON
5 2 (0.76%) Oracle Fusion
6 1 (0.38%) 802.1X
6 1 (0.38%) ARM Templates
6 1 (0.38%) Lightning Web Components
6 1 (0.38%) Microsoft Graph
6 1 (0.38%) React
6 1 (0.38%) Vue
6 1 (0.38%) XML
6 1 (0.38%) XML Messaging
Miscellaneous
1 25 (9.51%) CMDB
2 24 (9.13%) Onboarding
3 21 (7.98%) Product Ownership
4 15 (5.70%) Data Centre
5 9 (3.42%) Management Information System
6 5 (1.90%) Renewable Energy
6 5 (1.90%) Replication
7 4 (1.52%) Analytical Mindset
7 4 (1.52%) Legacy Systems
7 4 (1.52%) Virtual Team
8 3 (1.14%) Algorithms
8 3 (1.14%) Client/Server
8 3 (1.14%) Data Protection Act
8 3 (1.14%) Greenfield Project
8 3 (1.14%) iPhone
9 2 (0.76%) AI Agents
9 2 (0.76%) Hybrid Cloud
10 1 (0.38%) Culture of Ownership
10 1 (0.38%) Cyberattack
10 1 (0.38%) Self-Motivation
Operating Systems
1 39 (14.83%) Windows
2 9 (3.42%) Windows Server
3 7 (2.66%) Android
3 7 (2.66%) Apple iOS
3 7 (2.66%) Windows 10
4 6 (2.28%) Mac OS
5 4 (1.52%) Linux
6 1 (0.38%) Red Hat Enterprise Linux
6 1 (0.38%) Ubuntu
6 1 (0.38%) Windows Server 2012
6 1 (0.38%) Windows Server 2016
6 1 (0.38%) Windows Server 2019
Processes & Methodologies
1 128 (48.67%) ITIL
2 110 (41.83%) ITSM
3 68 (25.86%) Stakeholder Management
4 65 (24.71%) Agile
5 63 (23.95%) Problem-Solving
6 52 (19.77%) Service Delivery
7 46 (17.49%) Continuous Improvement
8 39 (14.83%) DevOps
9 36 (13.69%) Change Management
10 35 (13.31%) Stakeholder Engagement
11 33 (12.55%) Project Management
12 31 (11.79%) Problem Management
13 28 (10.65%) Migration
14 26 (9.89%) Incident Management
15 24 (9.13%) Decision-Making
16 21 (7.98%) Root Cause Analysis
17 20 (7.60%) Process Improvement
17 20 (7.60%) Roadmaps
17 20 (7.60%) Service Design
18 19 (7.22%) Customer Service
Programming Languages
1 21 (7.98%) PowerShell
2 13 (4.94%) JavaScript
3 6 (2.28%) Python
4 5 (1.90%) SQL
5 3 (1.14%) Groovy
5 3 (1.14%) Java
6 2 (0.76%) Bash
6 2 (0.76%) Kotlin
7 1 (0.38%) ActionScript
7 1 (0.38%) ActionScript 2.0
7 1 (0.38%) Apex Code
7 1 (0.38%) Bicep
7 1 (0.38%) TypeScript
Qualifications
1 44 (16.73%) Security Cleared
2 39 (14.83%) SC Cleared
3 26 (9.89%) Degree
4 12 (4.56%) ITIL Certification
5 6 (2.28%) DV Cleared
5 6 (2.28%) PMI Certification
5 6 (2.28%) PMP
6 5 (1.90%) Microsoft Certification
7 4 (1.52%) Computer Science Degree
8 3 (1.14%) CISA
8 3 (1.14%) ISO 27001 Lead Implementer
8 3 (1.14%) ITIL Foundation Certificate
8 3 (1.14%) Master's Degree
8 3 (1.14%) MCSA
9 2 (0.76%) A+ Certification
9 2 (0.76%) AWS Certification
9 2 (0.76%) Azure Certification
10 1 (0.38%) AWS Certified Solutions Architect
10 1 (0.38%) CSPO
10 1 (0.38%) Postgraduate
Quality Assurance & Compliance
1 20 (7.60%) SLA
2 13 (4.94%) ISO/IEC 27001
3 9 (3.42%) QA
4 8 (3.04%) Data Quality
4 8 (3.04%) GDPR
5 7 (2.66%) COBIT
6 6 (2.28%) GRC
6 6 (2.28%) PMO
6 6 (2.28%) Sarbanes-Oxley
7 5 (1.90%) NIST
7 5 (1.90%) PCI DSS
8 2 (0.76%) ISO/IEC 20000
8 2 (0.76%) ISO/IEC 42001
9 1 (0.38%) ISO 9001
9 1 (0.38%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.38%) ITGC
9 1 (0.38%) SOC 1
9 1 (0.38%) SOC 2
System Software
1 30 (11.41%) Active Directory
2 3 (1.14%) Virtual Desktop
2 3 (1.14%) VMware Infrastructure
3 2 (0.76%) IAG
4 1 (0.38%) Docker
4 1 (0.38%) Hyper-V
4 1 (0.38%) Microsoft Virtual Server
4 1 (0.38%) NFS
4 1 (0.38%) Virtual Servers
4 1 (0.38%) VMware NSX
Systems Management
1 13 (4.94%) SCCM
2 10 (3.80%) Microsoft Intune
3 6 (2.28%) WSUS
4 5 (1.90%) Terraform
5 4 (1.52%) Jamf Pro
5 4 (1.52%) SCOM
6 3 (1.14%) HP ALM
7 2 (0.76%) Ansible
7 2 (0.76%) FortiGate
8 1 (0.38%) CASB
8 1 (0.38%) Control-M
8 1 (0.38%) EMC VPLEX
8 1 (0.38%) Grafana
8 1 (0.38%) Kubernetes
8 1 (0.38%) Prometheus
8 1 (0.38%) Single Sign-On
8 1 (0.38%) vMotion
Vendors
1 87 (33.08%) ServiceNow
2 37 (14.07%) Microsoft
3 11 (4.18%) Atlassian
4 8 (3.04%) Citrix
4 8 (3.04%) Oracle
4 8 (3.04%) Remedy
5 7 (2.66%) Bloomberg
5 7 (2.66%) IFS
5 7 (2.66%) Reuters
5 7 (2.66%) SAP
6 6 (2.28%) ION Trading
6 6 (2.28%) VMware
6 6 (2.28%) Workday
7 5 (1.90%) Google
7 5 (1.90%) Salesforce
8 4 (1.52%) HP
8 4 (1.52%) Splunk
9 3 (1.14%) BMC
9 3 (1.14%) Cisco
9 3 (1.14%) Fortinet