Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 17 November 2025, with comparisons to the same periods in the previous two years.

6 months to
17 Nov 2025
Same period 2024 Same period 2023
Rank 167 126 120
Rank change year-on-year -41 -6 +23
Contract jobs citing Service Management 227 323 442
As % of all contract jobs in London 1.64% 2.07% 2.18%
As % of the Processes & Methodologies category 1.77% 2.32% 2.44%
Number of daily rates quoted 138 189 312
10th Percentile £311 £272 £319
25th Percentile £400 £370 £459
Median daily rate (50th Percentile) £500 £500 £550
Median % change year-on-year - -9.09% +2.56%
75th Percentile £588 £613 £670
90th Percentile £706 £700 £750
England median daily rate £500 £520 £550
% change year-on-year -3.85% -5.45% +7.84%
Number of hourly rates quoted 2 2 7
10th Percentile £32.00 £19.23 £16.90
25th Percentile £40.83 £20.31 £27.63
Median hourly rate £58.06 £22.75 £60.00
Median % change year-on-year +155.19% -62.08% +185.71%
75th Percentile £77.78 £25.31 £70.63
90th Percentile £88.11 £26.48 £76.75
England median hourly rate £22.14 £29.00 £35.25
% change year-on-year -23.66% -17.73% +65.88%

All Process and Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 12,793 13,929 18,148
As % of all contract IT jobs advertised in London 92.39% 89.24% 89.68%
Number of daily rates quoted 8,409 8,974 13,045
10th Percentile £334 £350 £355
25th Percentile £425 £450 £463
Median daily rate (50th Percentile) £538 £550 £570
Median % change year-on-year -2.27% -3.51% -3.39%
75th Percentile £656 £675 £688
90th Percentile £775 £800 £800
England median daily rate £507 £525 £545
% change year-on-year -3.43% -3.67% -0.91%
Number of hourly rates quoted 259 165 251
10th Percentile £17.98 £17.35 £18.57
25th Percentile £24.77 £23.80 £21.63
Median hourly rate £29.50 £37.50 £36.84
Median % change year-on-year -21.33% +1.79% -1.76%
75th Percentile £47.25 £55.75 £61.75
90th Percentile £67.87 £80.45 £76.25
England median hourly rate £25.15 £37.25 £44.50
% change year-on-year -32.48% -16.29% +27.14%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 17 November 2025.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 17 November 2025.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 17 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -16 46 £500 - 60
West London -7 6 £425 -24.78% 6
South London -16 5 £578 +131.20%
East London +3 2 - - 6
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 18 (7.93%) SharePoint
2 17 (7.49%) Microsoft Exchange
3 16 (7.05%) Confluence
4 2 (0.88%) Apache Solr
5 1 (0.44%) SAS
Applications
1 8 (3.52%) Microsoft Excel
2 7 (3.08%) Microsoft Office
3 4 (1.76%) Autodesk Inventor
4 3 (1.32%) Microsoft PowerPoint
5 1 (0.44%) Chatbot
5 1 (0.44%) MS Visio
5 1 (0.44%) Spreadsheet
Business Applications
1 10 (4.41%) Remedy ITSM
2 6 (2.64%) Oracle ERP
3 5 (2.20%) SAP S/4HANA
4 4 (1.76%) Salesforce CRM
4 4 (1.76%) Workday HCM
5 3 (1.32%) Dynamics CRM
6 2 (0.88%) ResourceLink
7 1 (0.44%) Cloudability
7 1 (0.44%) Integrated Workplace Management System
7 1 (0.44%) SAP ERP
Cloud Services
1 47 (20.70%) Azure
2 33 (14.54%) Microsoft 365
3 17 (7.49%) AWS
4 13 (5.73%) Entra ID
5 12 (5.29%) Power Platform
6 11 (4.85%) Azure DevOps
7 10 (4.41%) OneDrive
8 7 (3.08%) SaaS
9 5 (2.20%) Azure Logic Apps
9 5 (2.20%) Dynamics 365
10 4 (1.76%) PaaS
11 3 (1.32%) Azure Functions
11 3 (1.32%) Azure Monitor
11 3 (1.32%) GCP
11 3 (1.32%) GitHub
11 3 (1.32%) Microsoft Copilot
11 3 (1.32%) Microsoft Purview
11 3 (1.32%) PowerApps
11 3 (1.32%) Serverless
12 2 (0.88%) Nutanix
Communications & Networking
1 15 (6.61%) Firewall
2 10 (4.41%) DNS
3 9 (3.96%) VPN
4 8 (3.52%) DHCP
5 6 (2.64%) WAN
6 5 (2.20%) Network Security
7 4 (1.76%) IPv4
7 4 (1.76%) LAN
8 3 (1.32%) SD-WAN
8 3 (1.32%) TCP/IP
8 3 (1.32%) Wi-Fi
9 2 (0.88%) BGP
9 2 (0.88%) DKIM
9 2 (0.88%) DMARC
9 2 (0.88%) DMZ
9 2 (0.88%) Remote Desktop
9 2 (0.88%) Softphone
9 2 (0.88%) SSH
9 2 (0.88%) Wireless
10 1 (0.44%) Multicast
Database & Business Intelligence
1 9 (3.96%) Power BI
2 3 (1.32%) MySQL
2 3 (1.32%) Tableau
3 2 (0.88%) Amazon Redshift
3 2 (0.88%) BigQuery
3 2 (0.88%) Elasticsearch
3 2 (0.88%) Looker
3 2 (0.88%) Pentaho
3 2 (0.88%) Power Query
3 2 (0.88%) SQL Server Integration Services
3 2 (0.88%) SQL Server Reporting Services
4 1 (0.44%) KNIME
4 1 (0.44%) Relational Database
4 1 (0.44%) SQL Server
Development Applications
1 29 (12.78%) JIRA
2 1 (0.44%) Bitbucket
2 1 (0.44%) Git
2 1 (0.44%) GitLab
2 1 (0.44%) ScriptRunner
2 1 (0.44%) Zephyr
General
1 98 (43.17%) Social Skills
2 40 (17.62%) Finance
3 26 (11.45%) Public Sector
4 20 (8.81%) Analytical Skills
5 14 (6.17%) Influencing Skills
6 11 (4.85%) Telecoms
7 10 (4.41%) Documentation Skills
8 8 (3.52%) Banking
9 7 (3.08%) Inclusion and Diversity
9 7 (3.08%) Presentation Skills
10 6 (2.64%) Retail
11 5 (2.20%) Local Government
12 4 (1.76%) Law
13 3 (1.32%) Back Office
13 3 (1.32%) Investment Banking
13 3 (1.32%) Legal
13 3 (1.32%) Marketing
14 2 (0.88%) Billing
14 2 (0.88%) Front Office
14 2 (0.88%) Organisational Skills
Job Titles
1 42 (18.50%) Analyst
2 30 (13.22%) Architect
2 30 (13.22%) Lead
3 17 (7.49%) Service Manager
4 15 (6.61%) Service Analyst
5 14 (6.17%) Business Analyst
5 14 (6.17%) Consultant
6 13 (5.73%) Solutions Architect
7 12 (5.29%) Support Engineer
8 11 (4.85%) Senior
9 9 (3.96%) Developer
10 8 (3.52%) Delivery Manager
10 8 (3.52%) IT Analyst
10 8 (3.52%) Service Delivery Manager
10 8 (3.52%) Support Analyst
10 8 (3.52%) Support Manager
11 7 (3.08%) Applications Support
11 7 (3.08%) IT Engineer
11 7 (3.08%) IT Support
11 7 (3.08%) ITIL Manager
Libraries, Frameworks & Software Standards
1 11 (4.85%) REST
2 10 (4.41%) SOAP
2 10 (4.41%) Web Services
3 7 (3.08%) .NET
4 6 (2.64%) Lightning Web Components
5 4 (1.76%) RESTful
6 3 (1.32%) AngularJS
6 3 (1.32%) EDI
6 3 (1.32%) React
7 2 (0.88%) ARM Templates
7 2 (0.88%) JSON
7 2 (0.88%) Kafka
8 1 (0.44%) ADO
8 1 (0.44%) Bootstrap
8 1 (0.44%) HTML
8 1 (0.44%) LangChain
8 1 (0.44%) Microsoft Graph
8 1 (0.44%) Oracle Fusion
8 1 (0.44%) Vue
8 1 (0.44%) XML
Miscellaneous
1 12 (5.29%) CMDB
2 10 (4.41%) Onboarding
3 8 (3.52%) Data Centre
3 8 (3.52%) Management Information System
4 6 (2.64%) Product Ownership
5 4 (1.76%) Data Protection Act
5 4 (1.76%) PKI
5 4 (1.76%) Replication
5 4 (1.76%) Video Conferencing
6 3 (1.32%) Self-Motivation
7 2 (0.88%) Cloud Native
7 2 (0.88%) Greenfield Project
7 2 (0.88%) iPad
7 2 (0.88%) Mobile App
7 2 (0.88%) Public Cloud
7 2 (0.88%) Reference Data
7 2 (0.88%) Renewable Energy
7 2 (0.88%) Security Posture
7 2 (0.88%) Tandem
7 2 (0.88%) Virtual Team
Operating Systems
1 34 (14.98%) Windows
2 14 (6.17%) Windows 10
3 11 (4.85%) Windows Server
4 4 (1.76%) Android
4 4 (1.76%) Apple iOS
5 2 (0.88%) Linux
5 2 (0.88%) Mac OS
5 2 (0.88%) Unix
5 2 (0.88%) VMS
5 2 (0.88%) Windows Server 2019
6 1 (0.44%) Mac OS X
6 1 (0.44%) Windows 7
6 1 (0.44%) Windows Server 2008
Processes & Methodologies
1 112 (49.34%) ITIL
2 102 (44.93%) ITSM
3 51 (22.47%) Agile
4 48 (21.15%) Problem-Solving
5 41 (18.06%) Continuous Improvement
5 41 (18.06%) Stakeholder Management
6 39 (17.18%) Service Delivery
7 36 (15.86%) Change Management
8 28 (12.33%) Customer Service
9 27 (11.89%) Stakeholder Engagement
10 23 (10.13%) DevOps
11 22 (9.69%) Project Delivery
12 21 (9.25%) Roadmaps
13 19 (8.37%) Migration
13 19 (8.37%) Problem Management
13 19 (8.37%) Service Design
13 19 (8.37%) User Experience
14 18 (7.93%) Business Intelligence
14 18 (7.93%) Data Protection
15 16 (7.05%) Process Improvement
Programming Languages
1 17 (7.49%) PowerShell
2 10 (4.41%) JavaScript
3 8 (3.52%) Python
4 5 (2.20%) SQL
5 3 (1.32%) Bicep
6 2 (0.88%) ActionScript
6 2 (0.88%) ActionScript 2.0
6 2 (0.88%) C#
6 2 (0.88%) Java
6 2 (0.88%) TypeScript
7 1 (0.44%) Groovy
Qualifications
1 52 (22.91%) Security Cleared
2 48 (21.15%) SC Cleared
3 22 (9.69%) Degree
4 16 (7.05%) ITIL Certification
5 4 (1.76%) BPSS Clearance
6 3 (1.32%) Azure Certification
6 3 (1.32%) Computer Science Degree
6 3 (1.32%) PMI Certification
6 3 (1.32%) PMP
7 2 (0.88%) A+ Certification
7 2 (0.88%) AWS Certification
7 2 (0.88%) AWS Certified Solutions Architect
7 2 (0.88%) Cisco Certification
7 2 (0.88%) ITIL Foundation Certificate
7 2 (0.88%) Microsoft Certification
8 1 (0.44%) ACSP
8 1 (0.44%) CBAP
8 1 (0.44%) CCNA
8 1 (0.44%) CCNP
8 1 (0.44%) CTC Cleared
Quality Assurance & Compliance
1 12 (5.29%) QA
2 7 (3.08%) SLA
3 6 (2.64%) COBIT
3 6 (2.64%) GDPR
4 5 (2.20%) ISO/IEC 27001
5 3 (1.32%) Accessibility
5 3 (1.32%) GRC
6 2 (0.88%) Sarbanes-Oxley
7 1 (0.44%) Actionable Recommendations
7 1 (0.44%) Data Quality
7 1 (0.44%) GxP
7 1 (0.44%) HMG Security Policy Framework
7 1 (0.44%) ISO 9001
7 1 (0.44%) ISO/IEC 20000
7 1 (0.44%) NIST
System Software
1 30 (13.22%) Active Directory
2 7 (3.08%) Virtual Desktop
2 7 (3.08%) VMware Infrastructure
3 2 (0.88%) Hyper-V
3 2 (0.88%) VMware ESXi
3 2 (0.88%) vSphere
4 1 (0.44%) Docker
Systems Management
1 10 (4.41%) Microsoft Intune
2 9 (3.96%) SCCM
3 6 (2.64%) Terraform
4 4 (1.76%) SCOM
5 2 (0.88%) Jamf Pro
5 2 (0.88%) Kubernetes
5 2 (0.88%) Single Sign-On
5 2 (0.88%) WSUS
6 1 (0.44%) FortiGate
6 1 (0.44%) Kibana
6 1 (0.44%) Opsgenie
Vendors
1 51 (22.47%) ServiceNow
2 45 (19.82%) Microsoft
3 11 (4.85%) Oracle
3 11 (4.85%) Remedy
4 9 (3.96%) Salesforce
5 7 (3.08%) SAP
5 7 (3.08%) VMware
6 6 (2.64%) IFS
7 5 (2.20%) Workday
8 4 (1.76%) Atlassian
8 4 (1.76%) Cisco
8 4 (1.76%) Citrix
8 4 (1.76%) Databricks
8 4 (1.76%) Okta
9 3 (1.32%) Guidewire
9 3 (1.32%) IBM
10 2 (0.88%) Bloomberg
10 2 (0.88%) ION Trading
10 2 (0.88%) Polycom
10 2 (0.88%) Reuters