Period
to 16 December 2018

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 16 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > London
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 155 154 104
Rank change year-on-year -1 -50 -1
Contract jobs citing Service Management 864 843 1,113
As % of all contract IT jobs advertised in London 1.86% 1.79% 2.50%
As % of the Processes & Methodologies category 2.11% 2.03% 2.86%
Number of daily rates quoted 557 565 740
London median daily rate £475 £450 £475
Median daily rate % change year-on-year +5.56% -5.26% +5.56%
10th Percentile £164 £185 £248
90th Percentile £650 £625 £600
England median daily rate £425 £425 £431
% change year-on-year - -1.39% +4.48%
Number of hourly rates quoted 23 25 14
London median hourly rate £23.13 £19.00 £16.50
Median hourly rate % change year-on-year +21.74% +15.15% -4.35%
10th Percentile £14.80 £13.40 £11.25
90th Percentile £31.68 £165.00 £39.33
England median hourly rate £17.43 £16.16 £14.50
% change year-on-year +7.83% +11.45% -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 40,865 41,572 38,853
As % of all contract IT jobs advertised in London 87.92% 88.06% 87.37%
Number of daily rates quoted 29,457 30,220 27,777
London median daily rate £501 £500 £475
Median daily rate % change year-on-year +0.10% +5.26% +5.56%
10th Percentile £325 £313 £306
90th Percentile £675 £675 £646
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 459 389 441
London median hourly rate £24.08 £22.50 £22.50
Median hourly rate % change year-on-year +7.02% - +12.50%
10th Percentile £13.10 £13.29 £12.13
90th Percentile £53.82 £49.29 £50.00
England median hourly rate £22.10 £25.00 £23.00
% change year-on-year -11.61% +8.70% +4.55%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in London.

Contractor daily rate trend for Service Management in London

Service Management
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Management in London over the 6 months to 16 December 2018.

Contractor daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in London.

Contractor hourly rate trend for Service Management in London

Service Management
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Management in London over the 6 months to 16 December 2018.

Contractor hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 16 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -2 153 £425 -4.49% 29
South London 0 58 £500 +5.26% 7
West London -17 30 £353 -13.23% 27
East London -31 16 £470 +4.44% 3
North London -10 2 £135 -75.45% 6
Service Management
England

For the 6 months to 16 December 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for Service Management.

1 452 (52.31%) ITIL
2 250 (28.94%) Finance
3 247 (28.59%) ITSM
4 206 (23.84%) Windows
5 158 (18.29%) Active Directory
6 148 (17.13%) Microsoft
7 147 (17.01%) Agile Software Development
8 140 (16.20%) ServiceNow
9 112 (12.96%) Service Delivery
10 107 (12.38%) Security Cleared
11 105 (12.15%) Problem Management
11 105 (12.15%) SLA
11 105 (12.15%) Microsoft Office
12 100 (11.57%) Stakeholder Management
13 94 (10.88%) Windows 7
14 92 (10.65%) SC Cleared
15 85 (9.84%) ITIL V3
16 84 (9.72%) Project Management
17 80 (9.26%) Change Management
18 77 (8.91%) Configuration Management
18 77 (8.91%) Analytical Skills
19 76 (8.80%) Problem-Solving
20 75 (8.68%) Incident Management
21 74 (8.56%) DevOps
22 73 (8.45%) JavaScript
22 73 (8.45%) DNS
23 72 (8.33%) Cisco
24 69 (7.99%) ITIL Certification
24 69 (7.99%) Law
25 68 (7.87%) Banking

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (5.21%) Blackberry Enterprise Server
2 43 (4.98%) MS Exchange
3 37 (4.28%) CMS
4 30 (3.47%) Confluence
5 24 (2.78%) SharePoint
6 13 (1.50%) Exchange Server 2010
7 11 (1.27%) Apache
8 10 (1.16%) Elasticsearch
9 9 (1.04%) Tomcat
10 5 (0.58%) Documentum
10 5 (0.58%) SAP Portal
11 4 (0.46%) Liferay
11 4 (0.46%) OpenStack
12 3 (0.35%) ArcGIS
12 3 (0.35%) Skype for Business
12 3 (0.35%) WebSphere
12 3 (0.35%) WordPress
13 2 (0.23%) SAS
13 2 (0.23%) SharePoint 2013
13 2 (0.23%) WebSphere Application Server
Applications
1 105 (12.15%) Microsoft Office
2 30 (3.47%) Microsoft Excel
3 16 (1.85%) MS Visio
4 15 (1.74%) Microsoft PowerPoint
5 8 (0.93%) Microsoft Project
6 4 (0.46%) InfoPath
7 2 (0.23%) SPSS
8 1 (0.12%) Chatbot
8 1 (0.12%) HipChat
8 1 (0.12%) S-PLUS
Business Applications
1 14 (1.62%) Eikon
2 9 (1.04%) Dynamics AX
2 9 (1.04%) Remedy ITSM
3 7 (0.81%) PeopleSoft HRMS
4 5 (0.58%) Oracle Retail
5 4 (0.46%) SAP GTS
6 3 (0.35%) Dynamics CRM
6 3 (0.35%) ScheduALL
7 2 (0.23%) Carpe Diem
7 2 (0.23%) Elite 3E
7 2 (0.23%) Markit EDM
8 1 (0.12%) Oracle EBS
8 1 (0.12%) Oracle EBS R12
8 1 (0.12%) PeopleSoft HCM
8 1 (0.12%) ResourceLink
8 1 (0.12%) SAP ERP
8 1 (0.12%) Teamcenter
8 1 (0.12%) Unit4 Business World
Cloud Services
1 63 (7.29%) Amazon AWS
2 60 (6.94%) Microsoft Azure
3 46 (5.32%) Office 365
4 18 (2.08%) SaaS
5 17 (1.97%) IaaS
6 14 (1.62%) PaaS
7 8 (0.93%) Amazon CloudWatch
7 8 (0.93%) Amazon EC2
7 8 (0.93%) Amazon ELB
7 8 (0.93%) Amazon S3
7 8 (0.93%) Google Cloud Platform
7 8 (0.93%) Virtual Private Cloud
8 6 (0.69%) Stackdriver
9 5 (0.58%) Azure Machine Learning
10 4 (0.46%) AWS CloudFormation
10 4 (0.46%) Cloud Computing
11 3 (0.35%) Data Lake Analytics
11 3 (0.35%) Dynamics 365
11 3 (0.35%) Serverless
11 3 (0.35%) Yammer
Communications & Networking
1 73 (8.45%) DNS
2 38 (4.40%) VPN
3 34 (3.94%) WAN
4 33 (3.82%) Firewall
5 31 (3.59%) LAN
6 28 (3.24%) TCP/IP
7 23 (2.66%) Internet
8 21 (2.43%) Wireless
9 19 (2.20%) VoIP
10 18 (2.08%) DHCP
11 12 (1.39%) Network Security
12 10 (1.16%) Cisco IOS
12 10 (1.16%) MPLS
13 9 (1.04%) HTTP
13 9 (1.04%) OpenLDAP
13 9 (1.04%) OpenVPN
13 9 (1.04%) SSH
13 9 (1.04%) Structured Cabling
14 8 (0.93%) Cisco ASA
14 8 (0.93%) Unified Communications
Database & Business Intelligence
1 21 (2.43%) SQL Server
2 19 (2.20%) Relational Database
3 10 (1.16%) Power BI
4 9 (1.04%) Big Data
5 8 (0.93%) Amazon RDS
5 8 (0.93%) Data Lake
5 8 (0.93%) PostgreSQL
6 7 (0.81%) Data Warehouse
6 7 (0.81%) MySQL
6 7 (0.81%) Oracle Database
6 7 (0.81%) SQL Server Integration Services
7 6 (0.69%) Hadoop
8 5 (0.58%) Oracle Database 10g
8 5 (0.58%) QlikView
9 3 (0.35%) Azure SQL Database
9 3 (0.35%) DataStage
9 3 (0.35%) DB2
9 3 (0.35%) GIS
9 3 (0.35%) Microsoft Analysis Services
9 3 (0.35%) SQL Server 2008
Development Applications
1 49 (5.67%) JIRA
2 21 (2.43%) Jenkins
3 16 (1.85%) Git (software)
4 13 (1.50%) Maven
4 13 (1.50%) Sonatype Nexus
5 9 (1.04%) Ant
5 9 (1.04%) JUnit
5 9 (1.04%) Liquibase
5 9 (1.04%) SonarQube
6 8 (0.93%) Bitbucket
7 7 (0.81%) PeopleTools
8 5 (0.58%) ProC
9 3 (0.35%) LoadRunner
9 3 (0.35%) TeamCity
9 3 (0.35%) TestDirector
9 3 (0.35%) Visual Studio Team System
10 2 (0.23%) FitNesse
10 2 (0.23%) IBM UrbanCode
11 1 (0.12%) Arsenale Dataplane
11 1 (0.12%) Burp Suite
General
1 250 (28.94%) Finance
2 69 (7.99%) Law
3 68 (7.87%) Banking
4 22 (2.55%) Retail
5 20 (2.31%) Front Office
6 18 (2.08%) Back Office
7 17 (1.97%) Telecoms
8 14 (1.62%) Marketing
9 13 (1.50%) Advertising
9 13 (1.50%) Financial Institution
9 13 (1.50%) Pharmaceutical
10 12 (1.39%) Legal
11 11 (1.27%) Retail Banking
12 10 (1.16%) Investment Banking
12 10 (1.16%) Private Banking
13 6 (0.69%) Billing
14 3 (0.35%) German Language
14 3 (0.35%) Local Government
14 3 (0.35%) Manufacturing
15 2 (0.23%) Publishing
Job Titles
1 208 (24.07%) Analyst
2 112 (12.96%) Service Manager
3 107 (12.38%) Architect
4 96 (11.11%) Service Analyst
5 74 (8.56%) Service Desk Analyst
6 68 (7.87%) Developer
7 62 (7.18%) Support Analyst
8 49 (5.67%) Services Delivery Manager
9 45 (5.21%) Delivery Manager
10 41 (4.75%) Support Engineer
11 39 (4.51%) Business Analyst
11 39 (4.51%) Project Manager
12 37 (4.28%) ServiceNow Developer
13 34 (3.94%) IT Manager
14 31 (3.59%) Service Architect
15 29 (3.36%) Desktop Support
15 29 (3.36%) IT Analyst
15 29 (3.36%) Technical Architect
16 27 (3.13%) Consultant
16 27 (3.13%) IT Services Manager
Libraries, Frameworks & Software Standards
1 53 (6.13%) HTML
2 47 (5.44%) CSS
3 38 (4.40%) REST
4 37 (4.28%) Web Services
5 36 (4.17%) XML
6 31 (3.59%) Ajax
7 30 (3.47%) AngularJS
8 16 (1.85%) XHTML
9 14 (1.62%) LDAP
9 14 (1.62%) SAML
9 14 (1.62%) SOAP
10 10 (1.16%) OAuth
11 9 (1.04%) Elastic Stack
11 9 (1.04%) MCollective
12 8 (0.93%) JSON
13 6 (0.69%) jBPM
13 6 (0.69%) Node.js
13 6 (0.69%) OpenID
14 5 (0.58%) .NET
14 5 (0.58%) Middleware
Miscellaneous
1 77 (8.91%) Analytical Skills
2 61 (7.06%) Blackberry
3 47 (5.44%) CMDB
4 43 (4.98%) Management Information System
5 37 (4.28%) Data Centre
6 25 (2.89%) iPhone
7 20 (2.31%) Public Cloud
8 17 (1.97%) Video Conferencing
9 15 (1.74%) Fixed Income
9 15 (1.74%) Virtual Team
10 12 (1.39%) Self-Motivation
10 12 (1.39%) User Experience
11 10 (1.16%) Greenfield Project
12 9 (1.04%) Enterprise Software
12 9 (1.04%) Smartphone
13 8 (0.93%) Hybrid Cloud
13 8 (0.93%) Linux Command Line
14 7 (0.81%) NHS
15 6 (0.69%) BYOD
16 5 (0.58%) Clustering
Operating Systems
1 206 (23.84%) Windows
2 94 (10.88%) Windows 7
3 63 (7.29%) Windows 10
4 37 (4.28%) Linux
5 28 (3.24%) Unix
6 26 (3.01%) Android
7 22 (2.55%) Windows 8
8 18 (2.08%) Mac OS X
9 16 (1.85%) Windows Server
10 13 (1.50%) Windows XP
11 11 (1.27%) Windows Mobile
12 10 (1.16%) CentOS
12 10 (1.16%) Mac OS X Server
12 10 (1.16%) Windows Server 2008
13 7 (0.81%) Apple iOS
14 6 (0.69%) AIX
14 6 (0.69%) Windows Server 2012
15 3 (0.35%) Mac OS
16 1 (0.12%) Oracle Linux
16 1 (0.12%) RancherOS
Processes & Methodologies
1 452 (52.31%) ITIL
2 247 (28.59%) ITSM
3 147 (17.01%) Agile Software Development
4 112 (12.96%) Service Delivery
5 105 (12.15%) Problem Management
6 100 (11.57%) Stakeholder Management
7 85 (9.84%) ITIL V3
8 84 (9.72%) Project Management
9 80 (9.26%) Change Management
10 77 (8.91%) Configuration Management
11 76 (8.80%) Problem-Solving
12 75 (8.68%) Incident Management
13 74 (8.56%) DevOps
14 67 (7.75%) Service Design
15 63 (7.29%) Asset Management
16 58 (6.71%) Workflow
17 51 (5.90%) Risk Management
18 50 (5.79%) BCP
19 49 (5.67%) Continuous Improvement
20 47 (5.44%) Release Management
Programming Languages
1 73 (8.45%) JavaScript
2 38 (4.40%) SQL
3 36 (4.17%) Java
4 21 (2.43%) PowerShell
5 18 (2.08%) Bash Shell
5 18 (2.08%) Python
6 13 (1.50%) Ruby
7 8 (0.93%) Groovy
7 8 (0.93%) Shell Script
8 7 (0.81%) C
8 7 (0.81%) PHP
8 7 (0.81%) PL/SQL
9 5 (0.58%) T-SQL
10 4 (0.46%) Perl
11 3 (0.35%) C#
11 3 (0.35%) R
11 3 (0.35%) U-SQL
12 2 (0.23%) ABAP
12 2 (0.23%) C++
12 2 (0.23%) Korn
Qualifications
1 107 (12.38%) Security Cleared
2 92 (10.65%) SC Cleared
3 69 (7.99%) ITIL Certification
4 42 (4.86%) Degree
5 28 (3.24%) Microsoft Certification
6 19 (2.20%) Cisco Certification
7 15 (1.74%) MCP
8 14 (1.62%) CCNA
9 13 (1.50%) ITIL Foundation Certificate
10 12 (1.39%) MCSE
11 8 (0.93%) CCNP
11 8 (0.93%) DV Cleared
11 8 (0.93%) MCITP
11 8 (0.93%) MCTS
12 7 (0.81%) ACSP
12 7 (0.81%) ACTC
12 7 (0.81%) BPSS Clearance
12 7 (0.81%) CTC Cleared
12 7 (0.81%) MCSA
12 7 (0.81%) PMI Certification
Quality Assurance & Compliance
1 105 (12.15%) SLA
2 29 (3.36%) QA
3 15 (1.74%) PMO
4 13 (1.50%) COBIT
5 12 (1.39%) Data Quality
5 12 (1.39%) Sarbanes-Oxley
6 7 (0.81%) HMG Security Policy Framework
7 6 (0.69%) Disclosure Scotland
7 6 (0.69%) ISO/IEC 20000
8 5 (0.58%) ISO/IEC 27001
8 5 (0.58%) PCI DSS
9 4 (0.46%) Government Security Classifications
9 4 (0.46%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 3 (0.35%) Cyber Essentials
11 2 (0.23%) GDPR
11 2 (0.23%) ISO/IEC 27005
12 1 (0.12%) ISO 9001
12 1 (0.12%) WCAG
System Software
1 158 (18.29%) Active Directory
2 41 (4.75%) Virtual Desktop
3 35 (4.05%) VMware Infrastructure
4 16 (1.85%) Docker
5 11 (1.27%) Virtual Machines
6 10 (1.16%) vCloud
7 9 (1.04%) Postfix
7 9 (1.04%) Squid
7 9 (1.04%) VMware Server
8 8 (0.93%) vSphere
9 7 (0.81%) Microsoft App-V
10 5 (0.58%) Hyper-V
10 5 (0.58%) XenDesktop
11 3 (0.35%) Terminal Services
11 3 (0.35%) VMware ESXi
11 3 (0.35%) XenApp
12 1 (0.12%) Virtual Servers
12 1 (0.12%) VMware NSX
Systems Management
1 22 (2.55%) Puppet
1 22 (2.55%) Systems Management Server (SMS)
2 20 (2.31%) Ansible
3 19 (2.20%) SCCM
4 15 (1.74%) Kubernetes
5 13 (1.50%) Single Sign-On
6 12 (1.39%) Kibana
6 12 (1.39%) WSUS
7 11 (1.27%) Opscode Chef
7 11 (1.27%) Terraform
8 10 (1.16%) AirWatch
8 10 (1.16%) vCenter Server
9 9 (1.04%) Backup Exec
9 9 (1.04%) Docker Swarm
9 9 (1.04%) logstash
9 9 (1.04%) Rancher
9 9 (1.04%) ZABBIX
10 8 (0.93%) Rsyslog
10 8 (0.93%) Sysdig
11 6 (0.69%) HP ALM
Vendors
1 148 (17.13%) Microsoft
2 140 (16.20%) ServiceNow
3 72 (8.33%) Cisco
4 63 (7.29%) Citrix
5 59 (6.83%) VMware
6 46 (5.32%) Sony
7 32 (3.70%) Ivanti
8 25 (2.89%) SAP
9 21 (2.43%) Bloomberg
9 21 (2.43%) Reuters
10 20 (2.31%) Apple
11 18 (2.08%) HP
12 16 (1.85%) Wyse
13 15 (1.74%) Google
13 15 (1.74%) Remedy
14 14 (1.62%) FactSet
14 14 (1.62%) Oracle
14 14 (1.62%) Speakerbus
14 14 (1.62%) Wallstreet Suite
15 11 (1.27%) BMC