Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 16 July 2026, with comparisons to the same periods in the previous two years.

6 months to
16 Jul 2026
Same period 2025 Same period 2024
Rank 138 143 147
Rank change year-on-year +5 +4 -38
Contract jobs citing Service Management 386 264 298
As % of all contract jobs in London 1.95% 1.95% 1.72%
As % of the Processes & Methodologies category 2.20% 2.11% 1.94%
Number of daily rates quoted 238 162 198
10th Percentile £241 £263 £271
25th Percentile £400 £400 £413
Median daily rate (50th Percentile) £533 £500 £513
Median % change year-on-year +6.50% -2.44% -5.96%
75th Percentile £625 £595 £647
90th Percentile £763 £700 £738
England median daily rate £520 £500 £515
% change year-on-year +4.00% -2.91% -1.90%
Number of hourly rates quoted 6 0 2
10th Percentile £28.15 - £21.90
25th Percentile £34.66 - £27.00
Median hourly rate £57.75 - £37.00
75th Percentile £71.25 - £48.00
90th Percentile £81.25 - £53.70
England median hourly rate £74.26 £21.06 £19.87
% change year-on-year +252.70% +5.96% -31.19%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,581 12,493 15,383
As % of all contract IT jobs advertised in London 88.98% 92.12% 88.71%
Number of daily rates quoted 11,664 8,343 10,937
10th Percentile £360 £331 £350
25th Percentile £446 £425 £450
Median daily rate (50th Percentile) £540 £550 £550
Median % change year-on-year -1.82% - -4.35%
75th Percentile £650 £675 £675
90th Percentile £770 £788 £800
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 274 239 281
10th Percentile £17.60 £16.50 £16.24
25th Percentile £22.00 £24.66 £20.22
Median hourly rate £36.25 £32.00 £30.16
Median % change year-on-year +13.28% +6.10% -27.33%
75th Percentile £58.44 £50.25 £50.00
90th Percentile £81.25 £63.35 £69.50
England median hourly rate £47.50 £25.15 £38.12
% change year-on-year +88.87% -34.02% -8.14%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 16 July 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 16 July 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 16 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -18 48 £600 +21.21% 19
West London -8 14 £625 +150.00% 10
East London +5 4 £550 +11.11% 3
North London 0 3 £400 -
South London -17 3 - - 5
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 37 (9.59%) SharePoint
2 26 (6.74%) Confluence
3 8 (2.07%) Microsoft Exchange
4 1 (0.26%) Apache
4 1 (0.26%) OpenStack
4 1 (0.26%) Oracle Collaboration Suite
4 1 (0.26%) Palantir Foundry
Applications
1 12 (3.11%) MS Visio
2 6 (1.55%) Microsoft Project
3 3 (0.78%) Chatbot
3 3 (0.78%) Microsoft Office
4 2 (0.52%) Spreadsheet
5 1 (0.26%) Microsoft Excel
Business Applications
1 4 (1.04%) Remedy ITSM
2 3 (0.78%) Oracle ERP
3 2 (0.52%) SAP PS
3 2 (0.52%) SAP S/4HANA
4 1 (0.26%) Misys Equation
4 1 (0.26%) Misys Midas
4 1 (0.26%) Teamcenter
Cloud Services
1 69 (17.88%) Azure
2 64 (16.58%) Microsoft 365
3 31 (8.03%) AWS
4 28 (7.25%) Entra ID
5 25 (6.48%) SaaS
6 17 (4.40%) OneDrive
7 11 (2.85%) Power Platform
8 9 (2.33%) Azure DevOps
9 8 (2.07%) Google Workspace
10 7 (1.81%) GCP
11 6 (1.55%) Amazon CloudWatch
11 6 (1.55%) AWS Lambda
11 6 (1.55%) GitHub
11 6 (1.55%) OCI
11 6 (1.55%) Serverless
12 5 (1.30%) Amazon S3
13 4 (1.04%) Microsoft Copilot
14 3 (0.78%) AWS KMS
14 3 (0.78%) AWS Step Functions
14 3 (0.78%) Google Ads
Communications & Networking
1 25 (6.48%) Firewall
2 19 (4.92%) VPN
3 17 (4.40%) TCP/IP
4 14 (3.63%) DNS
5 12 (3.11%) WAN
6 10 (2.59%) Network Security
7 6 (1.55%) DHCP
8 5 (1.30%) DMZ
8 5 (1.30%) HTTP
8 5 (1.30%) LAN
8 5 (1.30%) SD-WAN
9 4 (1.04%) 5G
10 3 (0.78%) Intranet
10 3 (0.78%) SAN
10 3 (0.78%) SSL
10 3 (0.78%) Wireless
11 2 (0.52%) 3GPP
11 2 (0.52%) Kerberos
11 2 (0.52%) VoIP
11 2 (0.52%) WLAN
Database & Business Intelligence
1 7 (1.81%) Power BI
2 2 (0.52%) Amazon Redshift
2 2 (0.52%) PostgreSQL
2 2 (0.52%) SQLite
3 1 (0.26%) Elasticsearch
3 1 (0.26%) GIS
3 1 (0.26%) Oracle Reports
3 1 (0.26%) SQL Server
3 1 (0.26%) SQL Server Analysis Services
3 1 (0.26%) SQL Server Reporting Services
Development Applications
1 61 (15.80%) JIRA
2 12 (3.11%) Jenkins
3 6 (1.55%) Bitbucket
4 4 (1.04%) Git
4 4 (1.04%) ScriptRunner
5 3 (0.78%) GitLab
6 1 (0.26%) Cypress.io
6 1 (0.26%) Selenium
6 1 (0.26%) TestRail
General
1 139 (36.01%) Social Skills
2 71 (18.39%) Finance
3 68 (17.62%) Analytical Skills
4 46 (11.92%) Public Sector
5 33 (8.55%) Telecoms
6 27 (6.99%) Banking
7 14 (3.63%) Legal
8 11 (2.85%) Organisational Skills
9 10 (2.59%) Inclusion and Diversity
10 9 (2.33%) Retail
11 8 (2.07%) Financial Institution
11 8 (2.07%) Local Government
12 6 (1.55%) Front Office
12 6 (1.55%) Influencing Skills
12 6 (1.55%) Investment Banking
12 6 (1.55%) Police
13 5 (1.30%) Documentation Skills
14 4 (1.04%) Manufacturing
15 3 (0.78%) Games
15 3 (0.78%) Law
Job Titles
1 51 (13.21%) Consultant
2 48 (12.44%) Architect
3 34 (8.81%) Analyst
4 28 (7.25%) IT Manager
4 28 (7.25%) Lead
5 27 (6.99%) Senior
6 23 (5.96%) Project Manager
6 23 (5.96%) Service Manager
7 20 (5.18%) ServiceNow Consultant
8 18 (4.66%) Developer
8 18 (4.66%) Support Engineer
9 17 (4.40%) Solutions Architect
10 16 (4.15%) ServiceNow Architect
11 15 (3.89%) IT Support
11 15 (3.89%) ITSM Consultant
11 15 (3.89%) Process Consultant
12 14 (3.63%) Business Consultant
12 14 (3.63%) Business Process Consultant
12 14 (3.63%) Delivery Manager
13 13 (3.37%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 30 (7.77%) REST
2 18 (4.66%) SOAP
3 8 (2.07%) HTML
4 7 (1.81%) CSS
4 7 (1.81%) Web Services
5 5 (1.30%) AngularJS
5 5 (1.30%) Middleware
6 4 (1.04%) Bootstrap
6 4 (1.04%) JSON
7 2 (0.52%) EDI
7 2 (0.52%) Elastic Stack
7 2 (0.52%) Microsoft Graph
7 2 (0.52%) Mojolicious
7 2 (0.52%) Moose
7 2 (0.52%) SPNEGO
7 2 (0.52%) XML
8 1 (0.26%) Ajax
8 1 (0.26%) Apache NiFi
8 1 (0.26%) LDAP
8 1 (0.26%) Oracle Fusion
Miscellaneous
1 54 (13.99%) Onboarding
2 52 (13.47%) CMDB
3 17 (4.40%) Product Ownership
4 14 (3.63%) Data Centre
5 13 (3.37%) Management Information System
5 13 (3.37%) Virtual Team
6 9 (2.33%) Operational Technology
7 7 (1.81%) Enterprise Software
8 6 (1.55%) Algorithms
8 6 (1.55%) Greenfield Project
9 5 (1.30%) AI Agents
9 5 (1.30%) IoT
10 4 (1.04%) FMCG
10 4 (1.04%) Linux Command Line
10 4 (1.04%) Video Conferencing
11 3 (0.78%) Data Protection Act
11 3 (0.78%) iPhone
11 3 (0.78%) PKI
11 3 (0.78%) Renewable Energy
11 3 (0.78%) Security Operations Centre
Operating Systems
1 54 (13.99%) Windows
2 12 (3.11%) Mac OS
3 11 (2.85%) Apple iOS
4 9 (2.33%) Linux
5 8 (2.07%) Windows 10
6 6 (1.55%) Red Hat Enterprise Linux
7 5 (1.30%) Android
8 4 (1.04%) Windows Server 2019
9 3 (0.78%) Windows Server
10 1 (0.26%) Ubuntu
10 1 (0.26%) Windows Server 2012
10 1 (0.26%) Windows Server 2016
Processes & Methodologies
1 186 (48.19%) ITIL
2 180 (46.63%) ITSM
3 117 (30.31%) Stakeholder Management
4 89 (23.06%) Continuous Improvement
5 84 (21.76%) Agile
6 80 (20.73%) Problem-Solving
7 73 (18.91%) Service Delivery
8 57 (14.77%) Stakeholder Engagement
9 54 (13.99%) Change Management
10 52 (13.47%) DevOps
11 49 (12.69%) Roadmaps
12 45 (11.66%) Migration
13 39 (10.10%) Customer Service
13 39 (10.10%) Decision-Making
13 39 (10.10%) Project Management
14 38 (9.84%) Incident Management
15 34 (8.81%) Problem Management
16 32 (8.29%) AI
17 29 (7.51%) Project Delivery
17 29 (7.51%) Service Design
Programming Languages
1 28 (7.25%) PowerShell
2 24 (6.22%) JavaScript
3 18 (4.66%) Python
4 14 (3.63%) SQL
5 5 (1.30%) Bash
5 5 (1.30%) Groovy
6 2 (0.52%) ActionScript
6 2 (0.52%) ActionScript 2.0
6 2 (0.52%) COBOL
6 2 (0.52%) Korn
6 2 (0.52%) Perl
6 2 (0.52%) RPG
7 1 (0.26%) Apex Code
7 1 (0.26%) C
7 1 (0.26%) Java
7 1 (0.26%) Kotlin
7 1 (0.26%) Shell Script
Qualifications
1 56 (14.51%) Security Cleared
2 42 (10.88%) SC Cleared
3 35 (9.07%) Degree
4 23 (5.96%) ITIL Certification
5 20 (5.18%) PMP
6 16 (4.15%) PMI Certification
7 10 (2.59%) DV Cleared
8 8 (2.07%) Computer Science Degree
9 7 (1.81%) A+ Certification
9 7 (1.81%) Microsoft Certification
10 6 (1.55%) ITIL Foundation Certificate
10 6 (1.55%) Master's Degree
11 4 (1.04%) BPSS Clearance
11 4 (1.04%) CISM
11 4 (1.04%) CISSP
12 3 (0.78%) MBA
12 3 (0.78%) MCSA
13 2 (0.52%) AWS Certification
13 2 (0.52%) CISA
13 2 (0.52%) Network+ Certification
Quality Assurance & Compliance
1 35 (9.07%) SLA
2 18 (4.66%) ISO/IEC 27001
3 14 (3.63%) QA
4 9 (2.33%) COBIT
5 8 (2.07%) NIST
6 7 (1.81%) GDPR
6 7 (1.81%) PMO
7 6 (1.55%) GRC
7 6 (1.55%) PCI DSS
8 4 (1.04%) Cyber Essentials
8 4 (1.04%) Cyber Essentials PLUS
8 4 (1.04%) Data Quality
8 4 (1.04%) SOC 2
9 3 (0.78%) NCSC
10 2 (0.52%) Sarbanes-Oxley
10 2 (0.52%) SOC 1
11 1 (0.26%) ISO 20022
11 1 (0.26%) ISO 9001
11 1 (0.26%) ISO/IEC 20000
11 1 (0.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 38 (9.84%) Active Directory
2 7 (1.81%) Virtual Desktop
2 7 (1.81%) VMware Infrastructure
3 5 (1.30%) IAG
4 3 (0.78%) Hyper-V
5 1 (0.26%) Microsoft Virtual Server
5 1 (0.26%) NFS
5 1 (0.26%) Squid
5 1 (0.26%) Virtual Servers
5 1 (0.26%) VMware NSX
Systems Management
1 19 (4.92%) Microsoft Intune
2 9 (2.33%) Terraform
3 8 (2.07%) SCCM
4 7 (1.81%) Jamf Pro
5 6 (1.55%) Ansible
5 6 (1.55%) WSUS
6 5 (1.30%) Single Sign-On
7 3 (0.78%) Kubernetes
7 3 (0.78%) Packer
7 3 (0.78%) Puppet
8 2 (0.52%) systemd
9 1 (0.26%) CASB
9 1 (0.26%) EMC VPLEX
9 1 (0.26%) Grafana
9 1 (0.26%) HP ALM
9 1 (0.26%) ITRS Geneos
9 1 (0.26%) Kibana
9 1 (0.26%) Prometheus
9 1 (0.26%) vMotion
Vendors
1 141 (36.53%) ServiceNow
2 80 (20.73%) Microsoft
3 15 (3.89%) Atlassian
4 11 (2.85%) IFS
5 10 (2.59%) SAP
5 10 (2.59%) VMware
6 9 (2.33%) Oracle
6 9 (2.33%) Zscaler
7 8 (2.07%) Cisco
7 8 (2.07%) Google
7 8 (2.07%) Salesforce
8 7 (1.81%) Citrix
9 6 (1.55%) Apple
9 6 (1.55%) Bloomberg
9 6 (1.55%) Remedy
9 6 (1.55%) Reuters
10 5 (1.30%) BMC
10 5 (1.30%) ION Trading
11 4 (1.04%) Okta
12 3 (0.78%) Fortinet