Period
to

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 30 June 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > London
6 months to
30 Jun 2022
Same period 2021 Same period 2020
Rank 131 213 196
Rank change year-on-year +82 -17 -28
Contract jobs citing Service Management 862 360 221
As % of all contract jobs advertised in London 2.19% 1.32% 1.26%
As % of the Processes & Methodologies category 2.39% 1.45% 1.40%
Number of daily rates quoted 641 251 146
10th Percentile £300 £266 £259
25th Percentile £425 £400 £381
Median daily rate (50th Percentile) £550 £500 £500
Median % change year-on-year +10.00% - +2.56%
75th Percentile £638 £588 £598
90th Percentile £738 £663 £700
England median daily rate £525 £475 £463
% change year-on-year +10.53% +2.65% +2.83%
Number of hourly rates quoted 9 6 6
10th Percentile £16.40 £19.98 £14.19
25th Percentile £17.99 £21.63 £14.53
Median hourly rate £20.00 £27.50 £17.34
Median % change year-on-year -27.27% +58.59% +4.46%
75th Percentile £22.72 £28.60 £20.80
90th Percentile £33.08 £45.40 £30.13
England median hourly rate £20.00 £20.00 £19.50
% change year-on-year - +2.56% +20.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 36,052 24,874 15,748
As % of all contract IT jobs advertised in London 91.51% 91.41% 89.95%
Number of daily rates quoted 26,386 17,820 11,325
10th Percentile £400 £360 £331
25th Percentile £475 £438 £425
Median daily rate (50th Percentile) £575 £525 £525
Median % change year-on-year +9.52% - +0.96%
75th Percentile £691 £638 £623
90th Percentile £788 £713 £713
England median daily rate £550 £500 £480
% change year-on-year +10.00% +4.17% +1.05%
Number of hourly rates quoted 376 246 181
10th Percentile £17.19 £15.73 £14.00
25th Percentile £23.91 £20.99 £19.99
Median hourly rate £36.75 £32.85 £33.50
Median % change year-on-year +11.87% -1.94% +48.89%
75th Percentile £53.75 £51.00 £47.83
90th Percentile £69.06 £66.13 £61.25
England median hourly rate £28.41 £24.08 £22.61
% change year-on-year +17.98% +6.50% -1.40%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Management in London.

Daily rate trend for Service Management in London

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 30 June 2022.

Daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Management in London.

Hourly rate trend for Service Management in London

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 30 June 2022.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 30 June 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +53 118 £545 +23.86% 38
West London +16 38 £533 +61.36% 11
South London -5 13 £450 -25.00% 2
East London -6 8 £290 -29.70% 10
Service Management
England

For the 6 months to 30 June 2022, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for Service Management.

1 394 (45.71%) ITIL
2 299 (34.69%) ITSM
3 263 (30.51%) Finance
4 251 (29.12%) Agile
5 218 (25.29%) Social Skills
6 166 (19.26%) ServiceNow
7 162 (18.79%) Azure
8 156 (18.10%) Microsoft
9 149 (17.29%) Security Cleared
10 148 (17.17%) DevOps
11 120 (13.92%) SC Cleared
12 119 (13.81%) Service Delivery
13 110 (12.76%) Public Sector
14 109 (12.65%) Project Management
15 106 (12.30%) Change Management
16 99 (11.48%) Windows
17 98 (11.37%) Problem-Solving
18 89 (10.32%) Service Design
19 88 (10.21%) Microsoft 365
20 87 (10.09%) Stakeholder Management
21 86 (9.98%) Incident Management
22 78 (9.05%) Active Directory
22 78 (9.05%) Problem Management
23 76 (8.82%) JIRA
24 75 (8.70%) AWS
25 74 (8.58%) Scrum
26 69 (8.00%) Analytical Skills
27 66 (7.66%) Data Centre
27 66 (7.66%) ITIL V3
27 66 (7.66%) Oracle

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (5.45%) Confluence
2 36 (4.18%) SharePoint
3 10 (1.16%) MS Exchange
3 10 (1.16%) Oracle SOA Suite
4 9 (1.04%) SAS
5 7 (0.81%) WebSphere
5 7 (0.81%) WebSphere Application Server
6 6 (0.70%) CMS
7 4 (0.46%) Apache Spark
7 4 (0.46%) IIS
8 3 (0.35%) Adobe Experience Manager
9 2 (0.23%) Apache
9 2 (0.23%) IBM Notes
9 2 (0.23%) Tomcat
10 1 (0.12%) BizTalk Server
10 1 (0.12%) Exchange Server 2003
10 1 (0.12%) Exchange Server 2010
10 1 (0.12%) Moodle
10 1 (0.12%) SharePoint 2010
10 1 (0.12%) SharePoint 2013
Applications
1 40 (4.64%) Microsoft Office
2 21 (2.44%) Microsoft Excel
3 17 (1.97%) Microsoft Project
3 17 (1.97%) MS Visio
4 8 (0.93%) Microsoft PowerPoint
5 3 (0.35%) Acrobat
5 3 (0.35%) Chatbot
6 1 (0.12%) InVision
6 1 (0.12%) Sketch
Business Applications
1 16 (1.86%) Remedy ITSM
2 7 (0.81%) Oracle ERP
2 7 (0.81%) RMDS
3 5 (0.58%) Elite 3E
3 5 (0.58%) Shopify
4 3 (0.35%) Carpe Diem
4 3 (0.35%) Dynamics CRM
4 3 (0.35%) Eikon
4 3 (0.35%) Fidessa
5 2 (0.23%) Bloomberg AIM
5 2 (0.23%) SAP ERP
6 1 (0.12%) assyst
6 1 (0.12%) Dynamics AX
6 1 (0.12%) HFM
6 1 (0.12%) Magento
6 1 (0.12%) Oracle Applications
6 1 (0.12%) Oracle Cash Management
6 1 (0.12%) Oracle EBS
Cloud Services
1 162 (18.79%) Azure
2 88 (10.21%) Microsoft 365
3 75 (8.70%) AWS
4 53 (6.15%) SaaS
5 50 (5.80%) PaaS
6 35 (4.06%) IaaS
7 27 (3.13%) Azure Active Directory
8 19 (2.20%) Power Platform
9 18 (2.09%) Azure DevOps
9 18 (2.09%) Cloud Computing
10 16 (1.86%) Serverless
11 15 (1.74%) OneDrive
12 13 (1.51%) GCP
13 12 (1.39%) Azure Sentinel
13 12 (1.39%) Slack
14 11 (1.28%) GitHub
15 10 (1.16%) Azure Monitor
16 6 (0.70%) Dynamics 365
16 6 (0.70%) Google Workspace
16 6 (0.70%) IBM Cloud
Communications & Networking
1 37 (4.29%) LAN
2 34 (3.94%) Firewall
3 28 (3.25%) Internet
3 28 (3.25%) WAN
4 18 (2.09%) VPN
5 16 (1.86%) DNS
6 15 (1.74%) Wi-Fi
6 15 (1.74%) Wireless
7 14 (1.62%) BGP
8 12 (1.39%) Network Security
9 10 (1.16%) DHCP
9 10 (1.16%) Unified Communications
10 9 (1.04%) SAN
10 9 (1.04%) TCP/IP
11 8 (0.93%) GSM
11 8 (0.93%) Reverse Proxy
11 8 (0.93%) SD-WAN
11 8 (0.93%) VLAN
12 7 (0.81%) SSL
12 7 (0.81%) WLAN
Database & Business Intelligence
1 28 (3.25%) SQL Server
2 16 (1.86%) Data Warehouse
2 16 (1.86%) Power BI
3 9 (1.04%) Relational Database
4 7 (0.81%) Oracle Database
4 7 (0.81%) Spotfire
5 6 (0.70%) BusinessObjects
5 6 (0.70%) Oracle Reports
5 6 (0.70%) SAP HANA
6 4 (0.46%) Big Data
6 4 (0.46%) MySQL
7 3 (0.35%) Elasticsearch
8 2 (0.23%) Crystal Reports
8 2 (0.23%) DynamoDB
8 2 (0.23%) GIS
8 2 (0.23%) MariaDB
8 2 (0.23%) MongoDB
8 2 (0.23%) NoSQL
8 2 (0.23%) RDBMS
9 1 (0.12%) PostgreSQL
Development Applications
1 76 (8.82%) JIRA
2 20 (2.32%) Git (software)
3 15 (1.74%) Jenkins
4 13 (1.51%) Team Foundation Server
5 10 (1.16%) GitLab
6 5 (0.58%) Bitbucket
7 4 (0.46%) Atlassian Bamboo
7 4 (0.46%) Postman
7 4 (0.46%) SoapUI
8 3 (0.35%) JMeter
8 3 (0.35%) ScriptRunner
8 3 (0.35%) Selenium
8 3 (0.35%) Sonatype Nexus
9 2 (0.23%) Gatling
9 2 (0.23%) IntelliJ
9 2 (0.23%) Octopus Deploy
9 2 (0.23%) PyCharm
9 2 (0.23%) SonarQube
9 2 (0.23%) Visual Studio Code
9 2 (0.23%) WebDriver
General
1 263 (30.51%) Finance
2 218 (25.29%) Social Skills
3 110 (12.76%) Public Sector
4 69 (8.00%) Analytical Skills
5 51 (5.92%) Banking
6 49 (5.68%) Telecoms
7 42 (4.87%) Marketing
8 36 (4.18%) Manufacturing
9 35 (4.06%) Electronics
10 32 (3.71%) Influencing Skills
11 28 (3.25%) Retail
12 23 (2.67%) Organisational Skills
13 22 (2.55%) Legal
14 19 (2.20%) Presentation Skills
15 13 (1.51%) Inclusion and Diversity
16 11 (1.28%) Law
17 9 (1.04%) Investment Banking
18 8 (0.93%) Financial Institution
19 6 (0.70%) Documentation Skills
19 6 (0.70%) Retail Banking
Job Titles
1 133 (15.43%) Architect
2 126 (14.62%) Service Manager
3 124 (14.39%) Analyst
4 49 (5.68%) IT Manager
5 44 (5.10%) Project Manager
6 41 (4.76%) Developer
6 41 (4.76%) Service Analyst
7 40 (4.64%) Consultant
7 40 (4.64%) Delivery Manager
8 38 (4.41%) Business Analyst
9 33 (3.83%) IT Services Manager
9 33 (3.83%) Solutions Architect
10 32 (3.71%) Service Delivery Manager
11 29 (3.36%) Service Architect
12 25 (2.90%) Support Engineer
13 22 (2.55%) Support Analyst
14 21 (2.44%) Azure Engineer
14 21 (2.44%) Operations Manager
14 21 (2.44%) Programme Manager
15 20 (2.32%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 21 (2.44%) Node.js
1 21 (2.44%) REST
2 19 (2.20%) .NET
2 19 (2.20%) XML
3 15 (1.74%) Web Services
4 14 (1.62%) React
5 12 (1.39%) HTML
6 11 (1.28%) AngularJS
6 11 (1.28%) Oracle Fusion
7 10 (1.16%) JSON
8 8 (0.93%) CSS
8 8 (0.93%) SOAP
9 7 (0.81%) FIX Protocol
9 7 (0.81%) Middleware
10 6 (0.70%) ARM Templates
10 6 (0.70%) Spring
10 6 (0.70%) Spring Boot
10 6 (0.70%) XSLT
11 5 (0.58%) JSP
11 5 (0.58%) XMPP
Miscellaneous
1 66 (7.66%) Data Centre
2 57 (6.61%) Management Information System
3 38 (4.41%) Self-Motivation
4 33 (3.83%) Virtual Team
5 24 (2.78%) CMDB
6 19 (2.20%) Public Cloud
7 17 (1.97%) User Experience
8 13 (1.51%) NHS
9 10 (1.16%) Legacy Systems
10 9 (1.04%) Data Protection Act
10 9 (1.04%) Enterprise Software
10 9 (1.04%) PKI
11 8 (0.93%) Blackberry
11 8 (0.93%) Mainframe
11 8 (0.93%) Video Conferencing
12 7 (0.81%) PMI
13 6 (0.70%) Renewable Energy
14 5 (0.58%) Clustering
15 4 (0.46%) Distributed Denial-of-Service
15 4 (0.46%) Wiki
Operating Systems
1 99 (11.48%) Windows
2 55 (6.38%) Linux
3 33 (3.83%) Windows Server
4 26 (3.02%) Windows 10
5 17 (1.97%) Android
6 16 (1.86%) Apple iOS
7 9 (1.04%) Red Hat Enterprise Linux
8 6 (0.70%) Unix
8 6 (0.70%) zOS
9 5 (0.58%) Mac OS
9 5 (0.58%) Windows 7
10 4 (0.46%) Windows Server 2012
11 3 (0.35%) Windows Server 2016
12 2 (0.23%) AIX
12 2 (0.23%) VMS
12 2 (0.23%) Windows Server 2019
13 1 (0.12%) Mac OS X
13 1 (0.12%) Solaris
13 1 (0.12%) Windows 2000 Server
13 1 (0.12%) Windows Server 2008
Processes & Methodologies
1 394 (45.71%) ITIL
2 299 (34.69%) ITSM
3 251 (29.12%) Agile
4 148 (17.17%) DevOps
5 119 (13.81%) Service Delivery
6 109 (12.65%) Project Management
7 106 (12.30%) Change Management
8 98 (11.37%) Problem-Solving
9 89 (10.32%) Service Design
10 87 (10.09%) Stakeholder Management
11 86 (9.98%) Incident Management
12 78 (9.05%) Problem Management
13 74 (8.58%) Scrum
14 66 (7.66%) Configuration Management
14 66 (7.66%) ITIL V3
15 60 (6.96%) Project Delivery
16 58 (6.73%) Programme Management
17 57 (6.61%) CI/CD
17 57 (6.61%) Continuous Improvement
18 56 (6.50%) Migration
Programming Languages
1 63 (7.31%) PowerShell
2 52 (6.03%) SQL
3 49 (5.68%) Python
4 46 (5.34%) Java
5 40 (4.64%) JavaScript
6 29 (3.36%) C#
7 20 (2.32%) Bash
8 11 (1.28%) Go
9 6 (0.70%) Groovy
10 5 (0.58%) C
10 5 (0.58%) Perl
11 4 (0.46%) PHP
12 3 (0.35%) PL/SQL
12 3 (0.35%) R
12 3 (0.35%) VB
13 2 (0.23%) REXX
13 2 (0.23%) Ruby
13 2 (0.23%) Shell Script
13 2 (0.23%) VBScript
14 1 (0.12%) T-SQL
Qualifications
1 149 (17.29%) Security Cleared
2 120 (13.92%) SC Cleared
3 63 (7.31%) ITIL Certification
4 43 (4.99%) Degree
5 16 (1.86%) DV Cleared
6 13 (1.51%) Microsoft Certification
7 12 (1.39%) ITIL Foundation Certificate
8 11 (1.28%) Cisco Certification
8 11 (1.28%) PMI Certification
9 10 (1.16%) BPSS Clearance
9 10 (1.16%) Computer Science Degree
10 9 (1.04%) CCNP
10 9 (1.04%) IIBA
10 9 (1.04%) MCSE
11 8 (0.93%) CISA
11 8 (0.93%) CISSP
12 6 (0.70%) APMG
12 6 (0.70%) CISM
12 6 (0.70%) MCP
12 6 (0.70%) PMP
Quality Assurance & Compliance
1 63 (7.31%) SLA
2 24 (2.78%) ISO/IEC 27001
3 21 (2.44%) QA
4 14 (1.62%) Data Quality
5 12 (1.39%) PMO
6 10 (1.16%) COBIT
7 9 (1.04%) GDPR
7 9 (1.04%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 8 (0.93%) PCI DSS
9 7 (0.81%) Accessibility
10 6 (0.70%) GRC
10 6 (0.70%) Sarbanes-Oxley
11 5 (0.58%) NIST
12 4 (0.46%) ISO 9001
13 2 (0.23%) Cyber Essentials
13 2 (0.23%) ISO/IEC 20000
13 2 (0.23%) ITGC
13 2 (0.23%) NCSC
14 1 (0.12%) Disclosure Scotland
14 1 (0.12%) ISO 22301
System Software
1 78 (9.05%) Active Directory
2 35 (4.06%) VMware Infrastructure
3 32 (3.71%) Docker
4 21 (2.44%) Virtual Machines
5 13 (1.51%) vSphere
6 6 (0.70%) Terminal Services
6 6 (0.70%) XenApp
7 5 (0.58%) BitLocker
8 4 (0.46%) Virtual Desktop
9 2 (0.23%) Hyper-V
9 2 (0.23%) RACF
9 2 (0.23%) VMware ESXi
10 1 (0.12%) Citrix Hypervisor
10 1 (0.12%) EMC RecoverPoint
10 1 (0.12%) MetaFrame
10 1 (0.12%) Virtual Servers
10 1 (0.12%) VMware NSX
Systems Management
1 60 (6.96%) Terraform
2 27 (3.13%) Kubernetes
2 27 (3.13%) Microsoft Intune
3 25 (2.90%) SCCM
4 22 (2.55%) Ansible
5 8 (0.93%) ITRS Geneos
6 7 (0.81%) Argo
6 7 (0.81%) BladeLogic
6 7 (0.81%) Puppet
6 7 (0.81%) SCOM
6 7 (0.81%) Single Sign-On
7 6 (0.70%) QRadar
8 5 (0.58%) Active Directory Federation Services
8 5 (0.58%) OfficeScan
8 5 (0.58%) SCOrch
8 5 (0.58%) vCenter Server
9 4 (0.46%) Cisco CUCM
9 4 (0.46%) Jamf Pro
9 4 (0.46%) Kibana
9 4 (0.46%) Opsgenie
Vendors
1 166 (19.26%) ServiceNow
2 156 (18.10%) Microsoft
3 66 (7.66%) Oracle
4 60 (6.96%) SAP
5 55 (6.38%) VMware
6 30 (3.48%) Citrix
7 29 (3.36%) Remedy
8 28 (3.25%) Cisco
9 24 (2.78%) Splunk
10 21 (2.44%) Reuters
11 20 (2.32%) Bloomberg
11 20 (2.32%) Salesforce.com
12 17 (1.97%) Atlassian
13 14 (1.62%) Altiris
13 14 (1.62%) Palo Alto
14 13 (1.51%) Adobe
14 13 (1.51%) Google
14 13 (1.51%) HP
15 12 (1.39%) Apple
16 11 (1.28%) Aruba