Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 3 June 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Jun 2026
Same period 2025 Same period 2024
Rank 172 130 133
Rank change year-on-year -42 +3 -19
Contract jobs citing Service Management 297 262 324
As % of all contract jobs in London 1.62% 2.17% 1.85%
As % of the Processes & Methodologies category 1.83% 2.35% 2.09%
Number of daily rates quoted 183 164 204
10th Percentile £263 £257 £258
25th Percentile £414 £404 £400
Median daily rate (50th Percentile) £540 £500 £500
Median % change year-on-year +8.00% - -4.76%
75th Percentile £638 £600 £641
90th Percentile £711 £700 £746
England median daily rate £513 £511 £522
% change year-on-year +0.24% -2.05% +0.38%
Number of hourly rates quoted 6 1 2
10th Percentile £26.11 - £23.25
25th Percentile £26.40 £27.50 £28.13
Median hourly rate £28.27 £30.00 £37.50
Median % change year-on-year -5.77% -20.00% +6.76%
75th Percentile £48.14 £32.50 £48.13
90th Percentile £64.13 - £53.75
England median hourly rate £72.50 £21.71 £17.50
% change year-on-year +233.95% +24.04% -50.35%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 16,273 11,140 15,474
As % of all contract IT jobs advertised in London 88.73% 92.30% 88.30%
Number of daily rates quoted 10,862 7,463 11,094
10th Percentile £358 £350 £340
25th Percentile £435 £430 £449
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -6.78%
75th Percentile £650 £688 £675
90th Percentile £763 £800 £800
England median daily rate £515 £525 £525
% change year-on-year -1.90% - -4.55%
Number of hourly rates quoted 240 193 320
10th Percentile £18.07 £16.50 £15.50
25th Percentile £25.15 £24.66 £20.00
Median hourly rate £36.75 £32.00 £28.00
Median % change year-on-year +14.84% +14.29% -28.59%
75th Percentile £58.94 £49.75 £48.75
90th Percentile £78.88 £63.20 £68.08
England median hourly rate £47.00 £28.60 £37.50
% change year-on-year +64.34% -23.73% +0.54%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 3 June 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 3 June 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 3 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -28 39 £475 -6.40% 29
West London -25 9 £625 +92.31% 4
South London -11 5 £190 -53.97% 3
North London +1 3 £400 -
East London -4 3 £550 +11.11% 3
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 23 (7.74%) Confluence
2 14 (4.71%) SharePoint
3 4 (1.35%) Microsoft Exchange
4 1 (0.34%) OpenStack
4 1 (0.34%) Oracle SOA Suite
4 1 (0.34%) Palantir Foundry
4 1 (0.34%) WebSphere
Applications
1 7 (2.36%) Microsoft Excel
2 6 (2.02%) Microsoft Project
2 6 (2.02%) MS Visio
3 4 (1.35%) Microsoft PowerPoint
4 3 (1.01%) Chatbot
4 3 (1.01%) Microsoft Office
5 2 (0.67%) Spreadsheet
Business Applications
1 4 (1.35%) Remedy ITSM
2 3 (1.01%) Oracle ERP
3 2 (0.67%) SAP PS
3 2 (0.67%) SAP S/4HANA
4 1 (0.34%) Oracle Payables
4 1 (0.34%) Oracle Procure-to-Pay
4 1 (0.34%) Oracle Receivables
4 1 (0.34%) Oracle Subledger Accounting
4 1 (0.34%) Teamcenter
Cloud Services
1 46 (15.49%) Azure
2 39 (13.13%) Microsoft 365
3 20 (6.73%) AWS
4 17 (5.72%) SaaS
5 14 (4.71%) Entra ID
6 9 (3.03%) OneDrive
7 8 (2.69%) Azure DevOps
8 7 (2.36%) OCI
8 7 (2.36%) Power Platform
9 6 (2.02%) GitHub
9 6 (2.02%) Google Workspace
10 5 (1.68%) GCP
11 4 (1.35%) Amazon CloudWatch
11 4 (1.35%) AWS Lambda
11 4 (1.35%) PaaS
11 4 (1.35%) Serverless
12 3 (1.01%) Amazon S3
12 3 (1.01%) Google Ads
12 3 (1.01%) IaaS
12 3 (1.01%) Microsoft Copilot
Communications & Networking
1 17 (5.72%) Firewall
2 14 (4.71%) VPN
3 11 (3.70%) WAN
4 9 (3.03%) TCP/IP
5 8 (2.69%) DNS
5 8 (2.69%) Network Security
6 7 (2.36%) SD-WAN
7 4 (1.35%) DMZ
7 4 (1.35%) LAN
8 3 (1.01%) 5G
8 3 (1.01%) Broadband
8 3 (1.01%) DHCP
9 2 (0.67%) 3GPP
9 2 (0.67%) HTTP
9 2 (0.67%) NGFW
9 2 (0.67%) Remote Desktop
9 2 (0.67%) SSL
9 2 (0.67%) VoIP
9 2 (0.67%) Wi-Fi
10 1 (0.34%) Wireless
Database & Business Intelligence
1 5 (1.68%) Power BI
2 2 (0.67%) Amazon Redshift
2 2 (0.67%) Oracle Reports
3 1 (0.34%) SQL Server
3 1 (0.34%) SQL Server Integration Services
3 1 (0.34%) Tableau
Development Applications
1 45 (15.15%) JIRA
2 4 (1.35%) Jenkins
2 4 (1.35%) ScriptRunner
3 3 (1.01%) Bitbucket
4 2 (0.67%) GitLab
4 2 (0.67%) TestRail
5 1 (0.34%) Cypress.io
5 1 (0.34%) Git
5 1 (0.34%) Selenium
General
1 91 (30.64%) Social Skills
2 66 (22.22%) Finance
3 46 (15.49%) Analytical Skills
4 34 (11.45%) Public Sector
5 27 (9.09%) Banking
6 21 (7.07%) Telecoms
7 11 (3.70%) Legal
8 7 (2.36%) Documentation Skills
8 7 (2.36%) Local Government
9 5 (1.68%) Front Office
9 5 (1.68%) Influencing Skills
9 5 (1.68%) Investment Banking
9 5 (1.68%) Organisational Skills
9 5 (1.68%) Police
9 5 (1.68%) Retail
10 4 (1.35%) Financial Institution
10 4 (1.35%) Inclusion and Diversity
10 4 (1.35%) International Banking
10 4 (1.35%) Law
11 3 (1.01%) Games
Job Titles
1 43 (14.48%) Architect
2 33 (11.11%) Analyst
3 28 (9.43%) Consultant
4 27 (9.09%) Lead
5 23 (7.74%) IT Manager
5 23 (7.74%) Senior
6 18 (6.06%) Project Manager
6 18 (6.06%) ServiceNow Architect
7 16 (5.39%) Service Manager
8 12 (4.04%) Solutions Architect
9 11 (3.70%) Developer
9 11 (3.70%) Management Consultant
10 10 (3.37%) IT Analyst
10 10 (3.37%) Service Analyst
11 9 (3.03%) IT Support
11 9 (3.03%) Service Architect
12 8 (2.69%) Delivery Manager
12 8 (2.69%) ITSM Consultant
12 8 (2.69%) ServiceNow Consultant
12 8 (2.69%) Support Engineer
Libraries, Frameworks & Software Standards
1 20 (6.73%) REST
2 14 (4.71%) SOAP
3 6 (2.02%) HTML
4 5 (1.68%) CSS
4 5 (1.68%) Middleware
5 3 (1.01%) AngularJS
6 2 (0.67%) Bootstrap
6 2 (0.67%) EDI
6 2 (0.67%) Elastic Stack
6 2 (0.67%) JSON
6 2 (0.67%) Oracle Fusion
6 2 (0.67%) Web Services
6 2 (0.67%) XML
7 1 (0.34%) 802.1X
7 1 (0.34%) LDAP
7 1 (0.34%) Lightning Web Components
7 1 (0.34%) Microsoft Graph
7 1 (0.34%) XML Messaging
Miscellaneous
1 33 (11.11%) Onboarding
2 31 (10.44%) CMDB
3 20 (6.73%) Product Ownership
4 14 (4.71%) Data Centre
5 7 (2.36%) Management Information System
6 6 (2.02%) Algorithms
6 6 (2.02%) Virtual Team
7 3 (1.01%) Analytical Mindset
7 3 (1.01%) Client/Server
7 3 (1.01%) Greenfield Project
7 3 (1.01%) Legacy Systems
7 3 (1.01%) Renewable Energy
8 2 (0.67%) Data Protection Act
8 2 (0.67%) Enterprise Software
8 2 (0.67%) Foreign Exchange (FX)
8 2 (0.67%) Hybrid Cloud
8 2 (0.67%) IoT
8 2 (0.67%) iPhone
8 2 (0.67%) TM Forum
8 2 (0.67%) Video Conferencing
Operating Systems
1 36 (12.12%) Windows
2 8 (2.69%) Android
3 7 (2.36%) Apple iOS
3 7 (2.36%) Mac OS
4 5 (1.68%) Linux
4 5 (1.68%) Windows 10
4 5 (1.68%) Windows Server
5 2 (0.67%) Red Hat Enterprise Linux
5 2 (0.67%) Windows Server 2019
6 1 (0.34%) Ubuntu
6 1 (0.34%) Windows Server 2012
6 1 (0.34%) Windows Server 2016
Processes & Methodologies
1 146 (49.16%) ITIL
2 133 (44.78%) ITSM
3 85 (28.62%) Stakeholder Management
4 65 (21.89%) Agile
4 65 (21.89%) Problem-Solving
5 59 (19.87%) Service Delivery
6 54 (18.18%) Continuous Improvement
7 37 (12.46%) Roadmaps
7 37 (12.46%) Stakeholder Engagement
8 36 (12.12%) Change Management
8 36 (12.12%) Project Management
9 34 (11.45%) Migration
10 33 (11.11%) DevOps
11 32 (10.77%) Incident Management
12 30 (10.10%) Decision-Making
12 30 (10.10%) Problem Management
13 24 (8.08%) Customer Service
14 22 (7.41%) AI
15 21 (7.07%) Process Improvement
15 21 (7.07%) Root Cause Analysis
Programming Languages
1 20 (6.73%) JavaScript
2 16 (5.39%) PowerShell
3 8 (2.69%) Python
4 7 (2.36%) SQL
5 5 (1.68%) Groovy
6 4 (1.35%) Bash
7 2 (0.67%) ActionScript
7 2 (0.67%) ActionScript 2.0
7 2 (0.67%) Java
8 1 (0.34%) Apex Code
8 1 (0.34%) C
8 1 (0.34%) Kotlin
Qualifications
1 39 (13.13%) Security Cleared
2 30 (10.10%) SC Cleared
3 26 (8.75%) Degree
4 18 (6.06%) ITIL Certification
5 10 (3.37%) PMP
6 9 (3.03%) DV Cleared
7 8 (2.69%) PMI Certification
8 6 (2.02%) Master's Degree
9 4 (1.35%) BPSS Clearance
9 4 (1.35%) CISA
9 4 (1.35%) ISO 27001 Lead Implementer
9 4 (1.35%) Microsoft Certification
10 3 (1.01%) Computer Science Degree
10 3 (1.01%) ITIL Foundation Certificate
10 3 (1.01%) MBA
10 3 (1.01%) MCSA
11 2 (0.67%) CISM
11 2 (0.67%) CISSP
12 1 (0.34%) A+ Certification
12 1 (0.34%) Cisco Certification
Quality Assurance & Compliance
1 27 (9.09%) SLA
2 16 (5.39%) ISO/IEC 27001
3 10 (3.37%) COBIT
4 9 (3.03%) QA
5 8 (2.69%) Data Quality
5 8 (2.69%) GDPR
5 8 (2.69%) PCI DSS
6 7 (2.36%) NIST
7 6 (2.02%) PMO
7 6 (2.02%) Sarbanes-Oxley
8 5 (1.68%) GRC
9 2 (0.67%) ISO/IEC 42001
9 2 (0.67%) SOC 1
9 2 (0.67%) SOC 2
10 1 (0.34%) Accessibility
10 1 (0.34%) Cyber Essentials
10 1 (0.34%) Cyber Essentials PLUS
10 1 (0.34%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.34%) ITGC
10 1 (0.34%) NCSC
System Software
1 25 (8.42%) Active Directory
2 3 (1.01%) Virtual Desktop
2 3 (1.01%) VMware Infrastructure
3 2 (0.67%) Hyper-V
3 2 (0.67%) IAG
4 1 (0.34%) Microsoft Virtual Server
4 1 (0.34%) NFS
4 1 (0.34%) Squid
4 1 (0.34%) Virtual Servers
4 1 (0.34%) VMware NSX
Systems Management
1 9 (3.03%) Microsoft Intune
2 7 (2.36%) Jamf Pro
3 6 (2.02%) SCCM
4 5 (1.68%) Terraform
5 4 (1.35%) WSUS
6 3 (1.01%) Ansible
7 2 (0.67%) FortiGate
7 2 (0.67%) HP ALM
8 1 (0.34%) CASB
8 1 (0.34%) Control-M
8 1 (0.34%) EMC VPLEX
8 1 (0.34%) Grafana
8 1 (0.34%) Kubernetes
8 1 (0.34%) Packer
8 1 (0.34%) Prometheus
8 1 (0.34%) Puppet
8 1 (0.34%) Single Sign-On
8 1 (0.34%) vMotion
Vendors
1 102 (34.34%) ServiceNow
2 42 (14.14%) Microsoft
3 14 (4.71%) Atlassian
4 11 (3.70%) IFS
5 10 (3.37%) Oracle
6 9 (3.03%) SAP
7 7 (2.36%) Cisco
7 7 (2.36%) VMware
8 6 (2.02%) Remedy
8 6 (2.02%) Workday
8 6 (2.02%) Zscaler
9 5 (1.68%) Bloomberg
9 5 (1.68%) Citrix
9 5 (1.68%) Google
9 5 (1.68%) Reuters
9 5 (1.68%) Salesforce
10 4 (1.35%) ION Trading
11 3 (1.01%) BMC
11 3 (1.01%) Fortinet
11 3 (1.01%) Splunk