Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 18 December 2025, with comparisons to the same periods in the previous two years.

6 months to
18 Dec 2025
Same period 2024 Same period 2023
Rank 171 123 107
Rank change year-on-year -48 -16 +32
Contract jobs citing Service Management 223 318 432
As % of all contract jobs in London 1.56% 2.11% 2.28%
As % of the Processes & Methodologies category 1.71% 2.34% 2.55%
Number of daily rates quoted 143 180 296
10th Percentile £313 £263 £309
25th Percentile £402 £400 £436
Median daily rate (50th Percentile) £500 £523 £550
Median % change year-on-year -4.31% -5.00% +2.33%
75th Percentile £615 £627 £650
90th Percentile £699 £700 £750
England median daily rate £505 £525 £550
% change year-on-year -3.81% -4.55% +10.00%
Number of hourly rates quoted 4 2 6
10th Percentile - £19.23 £20.00
25th Percentile - £20.31 £28.75
Median hourly rate £26.11 £22.75 £60.00
Median % change year-on-year +14.77% -62.08% +160.87%
75th Percentile £43.33 £25.31 £73.44
90th Percentile £74.33 £26.48 £76.88
England median hourly rate £26.11 £29.50 £21.16
% change year-on-year -11.49% +39.45% -15.38%

All Process and Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 13,063 13,572 16,916
As % of all contract IT jobs advertised in London 91.44% 90.07% 89.40%
Number of daily rates quoted 8,607 8,737 12,135
10th Percentile £350 £350 £350
25th Percentile £425 £450 £456
Median daily rate (50th Percentile) £530 £550 £565
Median % change year-on-year -3.64% -2.65% -4.24%
75th Percentile £650 £675 £688
90th Percentile £760 £800 £794
England median daily rate £505 £525 £544
% change year-on-year -3.81% -3.49% -1.09%
Number of hourly rates quoted 234 164 237
10th Percentile £18.06 £18.03 £18.50
25th Percentile £24.77 £23.80 £21.25
Median hourly rate £31.49 £36.00 £34.00
Median % change year-on-year -12.53% +5.88% -12.54%
75th Percentile £50.88 £54.06 £60.00
90th Percentile £67.20 £80.75 £74.25
England median hourly rate £25.15 £35.00 £44.50
% change year-on-year -28.14% -21.35% +19.70%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 18 December 2025.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 18 December 2025.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 18 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -27 42 £500 -2.44% 10
West London -15 4 £600 +50.00% 3
South London -11 3 £581 +50.03% 1
East London 0 2 - - 4
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 16 (7.17%) SharePoint
2 13 (5.83%) Confluence
2 13 (5.83%) Microsoft Exchange
Applications
1 7 (3.14%) Microsoft Excel
1 7 (3.14%) Microsoft Office
2 4 (1.79%) Autodesk Inventor
3 3 (1.35%) Microsoft PowerPoint
4 1 (0.45%) Chatbot
4 1 (0.45%) MS Visio
4 1 (0.45%) Spreadsheet
Business Applications
1 10 (4.48%) Remedy ITSM
2 4 (1.79%) Oracle ERP
2 4 (1.79%) SAP S/4HANA
3 2 (0.90%) ResourceLink
3 2 (0.90%) Workday HCM
4 1 (0.45%) Cloudability
4 1 (0.45%) Dynamics CRM
4 1 (0.45%) Integrated Workplace Management System
4 1 (0.45%) Salesforce CRM
4 1 (0.45%) SAP ERP
Cloud Services
1 39 (17.49%) Azure
2 30 (13.45%) Microsoft 365
3 12 (5.38%) AWS
3 12 (5.38%) Entra ID
4 11 (4.93%) Azure DevOps
4 11 (4.93%) OneDrive
5 7 (3.14%) SaaS
6 6 (2.69%) Power Platform
7 4 (1.79%) Microsoft Purview
8 3 (1.35%) Azure Logic Apps
8 3 (1.35%) Azure Monitor
8 3 (1.35%) GitHub
8 3 (1.35%) IaaS
8 3 (1.35%) Microsoft Copilot
8 3 (1.35%) PaaS
9 2 (0.90%) Amazon CloudWatch
9 2 (0.90%) Azure Service Bus
9 2 (0.90%) Cloud Computing
9 2 (0.90%) GCP
9 2 (0.90%) Google Workspace
Communications & Networking
1 15 (6.73%) Firewall
2 9 (4.04%) DNS
3 7 (3.14%) DHCP
3 7 (3.14%) VPN
3 7 (3.14%) WAN
4 4 (1.79%) IPv4
4 4 (1.79%) LAN
4 4 (1.79%) Network Security
4 4 (1.79%) SD-WAN
5 3 (1.35%) Broadband
5 3 (1.35%) TCP/IP
6 2 (0.90%) BGP
6 2 (0.90%) DMZ
6 2 (0.90%) MPLS
6 2 (0.90%) SAN
6 2 (0.90%) Softphone
6 2 (0.90%) SSH
6 2 (0.90%) Wi-Fi
6 2 (0.90%) Wireless
6 2 (0.90%) WLAN
Database & Business Intelligence
1 4 (1.79%) Tableau
2 3 (1.35%) Power BI
3 1 (0.45%) KNIME
3 1 (0.45%) SQL Server
Development Applications
1 23 (10.31%) JIRA
2 1 (0.45%) Bitbucket
2 1 (0.45%) Cypress.io
2 1 (0.45%) Git
2 1 (0.45%) GitLab
2 1 (0.45%) Selenium
2 1 (0.45%) TestRail
General
1 95 (42.60%) Social Skills
2 47 (21.08%) Finance
3 25 (11.21%) Analytical Skills
3 25 (11.21%) Public Sector
4 17 (7.62%) Influencing Skills
5 13 (5.83%) Telecoms
6 10 (4.48%) Inclusion and Diversity
7 9 (4.04%) Banking
7 9 (4.04%) Documentation Skills
8 7 (3.14%) Retail
9 4 (1.79%) Law
9 4 (1.79%) Legal
9 4 (1.79%) Presentation Skills
10 3 (1.35%) Financial Institution
10 3 (1.35%) Front Office
10 3 (1.35%) Investment Banking
10 3 (1.35%) Local Government
11 2 (0.90%) Back Office
11 2 (0.90%) Organisational Skills
11 2 (0.90%) Police
Job Titles
1 47 (21.08%) Analyst
2 31 (13.90%) Lead
3 22 (9.87%) Architect
4 19 (8.52%) Service Analyst
5 17 (7.62%) Business Analyst
6 15 (6.73%) Service Manager
7 12 (5.38%) Consultant
8 11 (4.93%) Senior
9 9 (4.04%) Change Manager
9 9 (4.04%) Solutions Architect
10 8 (3.59%) Support Engineer
11 7 (3.14%) Developer
11 7 (3.14%) IT Analyst
12 6 (2.69%) Delivery Manager
12 6 (2.69%) Desktop Support
12 6 (2.69%) Service Delivery Manager
12 6 (2.69%) Service Management Analyst
12 6 (2.69%) Service Transition Leader
12 6 (2.69%) ServiceNow Business Analyst
12 6 (2.69%) Support Manager
Libraries, Frameworks & Software Standards
1 10 (4.48%) REST
2 9 (4.04%) SOAP
3 7 (3.14%) Web Services
4 4 (1.79%) EDI
5 3 (1.35%) .NET
5 3 (1.35%) Lightning Web Components
6 2 (0.90%) AngularJS
6 2 (0.90%) ARM Templates
6 2 (0.90%) React
7 1 (0.45%) ADO
7 1 (0.45%) CSS
7 1 (0.45%) HTML
7 1 (0.45%) JSON
7 1 (0.45%) LangChain
7 1 (0.45%) Microsoft Graph
7 1 (0.45%) Oracle Fusion
7 1 (0.45%) RESTful
7 1 (0.45%) Vue
7 1 (0.45%) XML
Miscellaneous
1 18 (8.07%) CMDB
2 11 (4.93%) Management Information System
3 10 (4.48%) Onboarding
4 8 (3.59%) Data Centre
4 8 (3.59%) Product Ownership
5 5 (2.24%) Data Protection Act
6 4 (1.79%) Renewable Energy
6 4 (1.79%) Replication
6 4 (1.79%) Video Conferencing
7 3 (1.35%) iPad
7 3 (1.35%) PKI
7 3 (1.35%) Self-Motivation
8 2 (0.90%) Analytical Mindset
8 2 (0.90%) Cloud Native
8 2 (0.90%) Enterprise Software
8 2 (0.90%) Mobile App
8 2 (0.90%) PMI
8 2 (0.90%) Smartphone
8 2 (0.90%) Tandem
8 2 (0.90%) Virtual Team
Operating Systems
1 30 (13.45%) Windows
2 11 (4.93%) Windows 10
3 10 (4.48%) Windows Server
4 2 (0.90%) Android
4 2 (0.90%) Linux
4 2 (0.90%) Mac OS
4 2 (0.90%) Unix
4 2 (0.90%) Windows Server 2019
5 1 (0.45%) Apple iOS
5 1 (0.45%) Mac OS X
5 1 (0.45%) VMS
5 1 (0.45%) Windows Server 2008
Processes & Methodologies
1 109 (48.88%) ITIL
2 93 (41.70%) ITSM
3 52 (23.32%) Problem-Solving
4 48 (21.52%) Agile
5 46 (20.63%) Continuous Improvement
6 40 (17.94%) Service Delivery
7 39 (17.49%) Stakeholder Management
8 38 (17.04%) Change Management
9 30 (13.45%) Stakeholder Engagement
10 26 (11.66%) DevOps
11 22 (9.87%) Project Management
12 21 (9.42%) Problem Management
13 19 (8.52%) Project Delivery
13 19 (8.52%) Service Design
14 18 (8.07%) Data Protection
14 18 (8.07%) Roadmaps
15 17 (7.62%) Customer Service
15 17 (7.62%) User Experience
16 16 (7.17%) Process Improvement
17 15 (6.73%) Migration
Programming Languages
1 17 (7.62%) PowerShell
2 9 (4.04%) JavaScript
3 4 (1.79%) Python
4 3 (1.35%) Bicep
5 2 (0.90%) ActionScript
5 2 (0.90%) ActionScript 2.0
5 2 (0.90%) Java
6 1 (0.45%) C#
6 1 (0.45%) Kotlin
6 1 (0.45%) SQL
6 1 (0.45%) TypeScript
Qualifications
1 47 (21.08%) Security Cleared
2 44 (19.73%) SC Cleared
3 20 (8.97%) Degree
4 14 (6.28%) ITIL Certification
5 4 (1.79%) BPSS Clearance
5 4 (1.79%) PMI Certification
6 3 (1.35%) Azure Certification
6 3 (1.35%) Computer Science Degree
6 3 (1.35%) Microsoft Certification
6 3 (1.35%) PMP
7 2 (0.90%) AWS Certification
7 2 (0.90%) AWS Certified Solutions Architect
8 1 (0.45%) A+ Certification
8 1 (0.45%) ACSP
8 1 (0.45%) CBAP
8 1 (0.45%) CCNP
8 1 (0.45%) Cisco Certification
8 1 (0.45%) CTC Cleared
8 1 (0.45%) DV Cleared
8 1 (0.45%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (4.93%) QA
2 9 (4.04%) SLA
3 8 (3.59%) ISO/IEC 27001
4 5 (2.24%) COBIT
5 4 (1.79%) GRC
6 3 (1.35%) Data Quality
6 3 (1.35%) GDPR
6 3 (1.35%) NIST
7 2 (0.90%) Accessibility
7 2 (0.90%) ISO/IEC 20000
7 2 (0.90%) Sarbanes-Oxley
8 1 (0.45%) HMG Security Policy Framework
8 1 (0.45%) ISO 9001
8 1 (0.45%) ISO/IEC 42001
8 1 (0.45%) ITGC
System Software
1 27 (12.11%) Active Directory
2 6 (2.69%) VMware Infrastructure
3 5 (2.24%) Virtual Desktop
4 1 (0.45%) Docker
4 1 (0.45%) Hyper-V
4 1 (0.45%) VMware ESXi
Systems Management
1 10 (4.48%) SCCM
2 9 (4.04%) Microsoft Intune
3 6 (2.69%) Terraform
4 4 (1.79%) SCOM
5 2 (0.90%) FortiGate
5 2 (0.90%) Jamf Pro
5 2 (0.90%) Kubernetes
5 2 (0.90%) Single Sign-On
5 2 (0.90%) WSUS
6 1 (0.45%) HP ALM
6 1 (0.45%) Kibana
Vendors
1 54 (24.22%) ServiceNow
2 35 (15.70%) Microsoft
3 11 (4.93%) Remedy
4 7 (3.14%) Salesforce
4 7 (3.14%) VMware
5 6 (2.69%) SAP
6 5 (2.24%) IFS
6 5 (2.24%) Oracle
7 4 (1.79%) Citrix
8 3 (1.35%) Atlassian
8 3 (1.35%) BMC
8 3 (1.35%) Cisco
8 3 (1.35%) Guidewire
8 3 (1.35%) IBM
8 3 (1.35%) Workday
9 2 (0.90%) Bloomberg
9 2 (0.90%) Databricks
9 2 (0.90%) Okta
9 2 (0.90%) Polycom
9 2 (0.90%) Reuters