Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 6 February 2026, with comparisons to the same periods in the previous two years.

6 months to
6 Feb 2026
Same period 2025 Same period 2024
Rank 166 120 113
Rank change year-on-year -46 -7 +6
Contract jobs citing Service Management 247 304 393
As % of all contract jobs in London 1.65% 2.22% 2.13%
As % of the Processes & Methodologies category 1.82% 2.45% 2.40%
Number of daily rates quoted 170 170 242
10th Percentile £306 £262 £263
25th Percentile £367 £405 £413
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -
75th Percentile £604 £638 £624
90th Percentile £689 £700 £750
England median daily rate £500 £525 £536
% change year-on-year -4.76% -2.10% +7.25%
Number of hourly rates quoted 5 2 4
10th Percentile - £25.93 £30.50
25th Percentile - £26.19 £46.25
Median hourly rate £26.11 £28.25 £60.00
Median % change year-on-year -7.58% -52.92% +185.71%
75th Percentile £27.75 £31.19 £67.81
90th Percentile £68.10 £31.98 £72.88
England median hourly rate £29.60 £30.00 £17.72
% change year-on-year -1.33% +69.30% -30.25%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 13,562 12,418 16,381
As % of all contract IT jobs advertised in London 90.85% 90.52% 88.59%
Number of daily rates quoted 9,022 7,884 11,754
10th Percentile £350 £350 £338
25th Percentile £425 £450 £450
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -8.33%
75th Percentile £650 £675 £675
90th Percentile £750 £800 £788
England median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 210 154 346
10th Percentile £18.25 £21.08 £16.00
25th Percentile £25.04 £25.48 £19.10
Median hourly rate £34.00 £36.65 £30.00
Median % change year-on-year -7.23% +22.17% -14.29%
75th Percentile £55.75 £53.75 £51.50
90th Percentile £70.25 £79.63 £72.50
England median hourly rate £25.15 £35.00 £35.50
% change year-on-year -28.14% -1.41% +2.66%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 6 February 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 6 February 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 6 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -38 36 £500 -9.09% 22
North London -1 3 £400 -13.98%
West London -24 3 - - 6
East London +1 2 - - 2
South London -22 2 £190 -50.97% 2
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 13 (5.26%) SharePoint
2 11 (4.45%) Microsoft Exchange
3 10 (4.05%) Confluence
4 1 (0.40%) Oracle SOA Suite
4 1 (0.40%) WebSphere
Applications
1 13 (5.26%) Microsoft Excel
2 8 (3.24%) Microsoft Office
3 6 (2.43%) Microsoft PowerPoint
4 4 (1.62%) Autodesk Inventor
5 3 (1.21%) Spreadsheet
6 1 (0.40%) MS Visio
Business Applications
1 10 (4.05%) Remedy ITSM
2 5 (2.02%) SAP S/4HANA
3 1 (0.40%) Dynamics CRM
3 1 (0.40%) Oracle ERP
3 1 (0.40%) Oracle Payables
3 1 (0.40%) Oracle Procure-to-Pay
3 1 (0.40%) Oracle Receivables
3 1 (0.40%) Oracle Subledger Accounting
3 1 (0.40%) Workday HCM
Cloud Services
1 45 (18.22%) Azure
2 35 (14.17%) Microsoft 365
3 14 (5.67%) Entra ID
4 13 (5.26%) Azure DevOps
5 12 (4.86%) OneDrive
6 11 (4.45%) SaaS
7 10 (4.05%) AWS
8 8 (3.24%) Power Platform
9 5 (2.02%) PaaS
10 4 (1.62%) Google Workspace
10 4 (1.62%) IaaS
11 3 (1.21%) Amazon CloudWatch
11 3 (1.21%) Azure ExpressRoute
11 3 (1.21%) Azure Logic Apps
11 3 (1.21%) Azure Monitor
11 3 (1.21%) Microsoft Copilot
11 3 (1.21%) Serverless
11 3 (1.21%) Slack
12 2 (0.81%) Azure Service Bus
12 2 (0.81%) Microsoft Purview
Communications & Networking
1 17 (6.88%) Firewall
2 13 (5.26%) DNS
3 11 (4.45%) VPN
4 9 (3.64%) DHCP
5 7 (2.83%) WAN
6 6 (2.43%) TCP/IP
7 5 (2.02%) LAN
8 4 (1.62%) IPv4
9 3 (1.21%) Broadband
9 3 (1.21%) DMZ
9 3 (1.21%) SD-WAN
9 3 (1.21%) Wi-Fi
10 2 (0.81%) Network Security
10 2 (0.81%) Remote Desktop
10 2 (0.81%) SAN
11 1 (0.40%) 4G
11 1 (0.40%) Cisco IOS
11 1 (0.40%) LTE
11 1 (0.40%) Multicast
11 1 (0.40%) Unified Communications
Database & Business Intelligence
1 6 (2.43%) Power BI
2 4 (1.62%) Tableau
3 2 (0.81%) SQL Server
4 1 (0.40%) KNIME
4 1 (0.40%) Oracle Reports
4 1 (0.40%) SQL Server Integration Services
Development Applications
1 21 (8.50%) JIRA
2 3 (1.21%) TestRail
3 2 (0.81%) Cypress.io
3 2 (0.81%) Selenium
4 1 (0.40%) GitLab
General
1 89 (36.03%) Social Skills
2 63 (25.51%) Finance
3 30 (12.15%) Analytical Skills
4 24 (9.72%) Public Sector
5 19 (7.69%) Banking
5 19 (7.69%) Influencing Skills
6 14 (5.67%) Telecoms
7 10 (4.05%) Documentation Skills
8 7 (2.83%) Law
8 7 (2.83%) Retail
9 6 (2.43%) Inclusion and Diversity
9 6 (2.43%) Legal
10 5 (2.02%) International Banking
11 4 (1.62%) Front Office
11 4 (1.62%) Investment Banking
11 4 (1.62%) Local Government
12 3 (1.21%) Financial Institution
12 3 (1.21%) Police
12 3 (1.21%) Presentation Skills
13 2 (0.81%) Organisational Skills
Job Titles
1 53 (21.46%) Analyst
2 31 (12.55%) Lead
3 25 (10.12%) Architect
4 23 (9.31%) Service Analyst
5 17 (6.88%) Consultant
6 16 (6.48%) Business Analyst
7 13 (5.26%) Senior
7 13 (5.26%) Service Manager
8 10 (4.05%) Support Engineer
9 9 (3.64%) Desktop Support
10 8 (3.24%) Change Manager
10 8 (3.24%) IT Analyst
10 8 (3.24%) Management Consultant
10 8 (3.24%) ServiceNow Architect
10 8 (3.24%) Solutions Architect
11 7 (2.83%) Developer
11 7 (2.83%) IT Manager
11 7 (2.83%) Support Analyst
12 6 (2.43%) Service Management Analyst
12 6 (2.43%) Technical Architect
Libraries, Frameworks & Software Standards
1 11 (4.45%) REST
2 10 (4.05%) SOAP
3 5 (2.02%) Web Services
4 3 (1.21%) EDI
5 2 (0.81%) .NET
5 2 (0.81%) AngularJS
5 2 (0.81%) ARM Templates
5 2 (0.81%) Microsoft Graph
5 2 (0.81%) Oracle Fusion
5 2 (0.81%) React
5 2 (0.81%) XML
6 1 (0.40%) CSS
6 1 (0.40%) Elastic Stack
6 1 (0.40%) HTML
6 1 (0.40%) JSON
6 1 (0.40%) Lightning Web Components
6 1 (0.40%) Vue
6 1 (0.40%) XML Messaging
Miscellaneous
1 21 (8.50%) CMDB
2 17 (6.88%) Product Ownership
3 13 (5.26%) Onboarding
4 10 (4.05%) Management Information System
5 7 (2.83%) Data Centre
6 5 (2.02%) Data Protection Act
6 5 (2.02%) Replication
7 4 (1.62%) Analytical Mindset
7 4 (1.62%) Renewable Energy
8 3 (1.21%) Hybrid Cloud
8 3 (1.21%) PKI
9 2 (0.81%) Algorithms
9 2 (0.81%) IoT
9 2 (0.81%) iPad
9 2 (0.81%) iPhone
9 2 (0.81%) PMI
9 2 (0.81%) Self-Motivation
9 2 (0.81%) Smartphone
9 2 (0.81%) Video Conferencing
9 2 (0.81%) Virtual Team
Operating Systems
1 42 (17.00%) Windows
2 15 (6.07%) Windows 10
3 11 (4.45%) Windows Server
4 7 (2.83%) Android
5 6 (2.43%) Apple iOS
6 4 (1.62%) Linux
6 4 (1.62%) Mac OS
7 3 (1.21%) Windows Server 2019
8 1 (0.40%) Unix
8 1 (0.40%) VMS
8 1 (0.40%) Windows Server 2008
8 1 (0.40%) Windows Server 2012
8 1 (0.40%) Windows Server 2016
Processes & Methodologies
1 113 (45.75%) ITIL
2 110 (44.53%) ITSM
3 60 (24.29%) Problem-Solving
4 53 (21.46%) Stakeholder Management
5 49 (19.84%) Agile
6 44 (17.81%) Continuous Improvement
6 44 (17.81%) Service Delivery
7 35 (14.17%) Stakeholder Engagement
8 33 (13.36%) Change Management
9 30 (12.15%) DevOps
10 25 (10.12%) Project Management
11 22 (8.91%) Incident Management
11 22 (8.91%) Problem Management
11 22 (8.91%) Service Design
12 21 (8.50%) Customer Service
13 20 (8.10%) Project Delivery
14 19 (7.69%) Decision-Making
14 19 (7.69%) Roadmaps
14 19 (7.69%) Root Cause Analysis
15 16 (6.48%) Analytics
Programming Languages
1 21 (8.50%) PowerShell
2 11 (4.45%) JavaScript
3 4 (1.62%) Java
3 4 (1.62%) Python
4 2 (0.81%) ActionScript
4 2 (0.81%) ActionScript 2.0
4 2 (0.81%) Bicep
4 2 (0.81%) Kotlin
4 2 (0.81%) SQL
5 1 (0.40%) Bash
5 1 (0.40%) C#
5 1 (0.40%) TypeScript
Qualifications
1 36 (14.57%) Security Cleared
2 33 (13.36%) SC Cleared
3 21 (8.50%) Degree
4 11 (4.45%) ITIL Certification
5 3 (1.21%) Azure Certification
5 3 (1.21%) Microsoft Certification
6 2 (0.81%) A+ Certification
6 2 (0.81%) BPSS Clearance
6 2 (0.81%) CISA
6 2 (0.81%) Computer Science Degree
6 2 (0.81%) DV Cleared
6 2 (0.81%) ISO 27001 Lead Implementer
6 2 (0.81%) PMI Certification
7 1 (0.40%) ACSP
7 1 (0.40%) ACTC
7 1 (0.40%) AWS Certification
7 1 (0.40%) CBAP
7 1 (0.40%) CTC Cleared
7 1 (0.40%) ITIL Foundation Certificate
7 1 (0.40%) Master's Degree
Quality Assurance & Compliance
1 14 (5.67%) SLA
2 11 (4.45%) QA
3 9 (3.64%) ISO/IEC 27001
4 8 (3.24%) COBIT
4 8 (3.24%) Data Quality
5 6 (2.43%) GDPR
6 5 (2.02%) Sarbanes-Oxley
7 4 (1.62%) NIST
8 3 (1.21%) GRC
9 2 (0.81%) Accessibility
9 2 (0.81%) ISO/IEC 20000
9 2 (0.81%) ISO/IEC 42001
9 2 (0.81%) PCI DSS
10 1 (0.40%) HMG Security Policy Framework
10 1 (0.40%) ISO 9001
10 1 (0.40%) ITGC
10 1 (0.40%) PMO
System Software
1 34 (13.77%) Active Directory
2 6 (2.43%) Virtual Desktop
3 4 (1.62%) VMware Infrastructure
4 1 (0.40%) Docker
4 1 (0.40%) Hyper-V
4 1 (0.40%) Microsoft Virtual Server
4 1 (0.40%) NFS
4 1 (0.40%) Virtual Servers
Systems Management
1 11 (4.45%) Microsoft Intune
1 11 (4.45%) SCCM
2 6 (2.43%) Terraform
3 4 (1.62%) SCOM
4 3 (1.21%) HP ALM
4 3 (1.21%) Jamf Pro
4 3 (1.21%) WSUS
5 2 (0.81%) FortiGate
6 1 (0.40%) Ansible
6 1 (0.40%) Control-M
6 1 (0.40%) EMC VPLEX
6 1 (0.40%) Kubernetes
6 1 (0.40%) Single Sign-On
6 1 (0.40%) vMotion
Vendors
1 75 (30.36%) ServiceNow
2 36 (14.57%) Microsoft
3 11 (4.45%) Remedy
4 8 (3.24%) SAP
5 6 (2.43%) Workday
6 5 (2.02%) Citrix
6 5 (2.02%) Google
6 5 (2.02%) IFS
6 5 (2.02%) Salesforce
6 5 (2.02%) VMware
7 4 (1.62%) BMC
7 4 (1.62%) HP
7 4 (1.62%) Oracle
8 3 (1.21%) Bloomberg
8 3 (1.21%) ION Trading
8 3 (1.21%) Reuters
9 2 (0.81%) Adobe
9 2 (0.81%) Atlassian
9 2 (0.81%) IBM
9 2 (0.81%) Splunk