Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 26 March 2026, with comparisons to the same periods in the previous two years.

6 months to
26 Mar 2026
Same period 2025 Same period 2024
Rank 172 123 134
Rank change year-on-year -49 +11 -29
Contract jobs citing Service Management 261 291 331
As % of all contract jobs in London 1.57% 2.30% 1.83%
As % of the Processes & Methodologies category 1.74% 2.52% 2.07%
Number of daily rates quoted 177 184 198
10th Percentile £306 £263 £250
25th Percentile £405 £400 £413
Median daily rate (50th Percentile) £520 £525 £525
Median % change year-on-year -0.95% - +2.44%
75th Percentile £638 £630 £655
90th Percentile £719 £700 £763
England median daily rate £515 £525 £535
% change year-on-year -1.90% -1.87% +7.00%
Number of hourly rates quoted 7 1 3
10th Percentile - - £27.00
25th Percentile £26.11 £27.50 £37.50
Median hourly rate £27.50 £30.00 £60.00
Median % change year-on-year -8.33% -50.00% +77.78%
75th Percentile £51.40 £32.50 £65.00
90th Percentile £82.25 - -
England median hourly rate £45.46 £24.18 £17.72
% change year-on-year +88.01% +36.46% -49.41%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 14,959 11,567 15,974
As % of all contract IT jobs advertised in London 89.70% 91.45% 88.23%
Number of daily rates quoted 10,041 7,825 11,442
10th Percentile £356 £350 £340
25th Percentile £425 £440 £450
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -7.17%
75th Percentile £650 £675 £675
90th Percentile £750 £800 £788
England median daily rate £505 £525 £525
% change year-on-year -3.81% - -4.55%
Number of hourly rates quoted 229 165 332
10th Percentile £18.07 £19.08 £15.95
25th Percentile £22.00 £24.66 £19.54
Median hourly rate £35.50 £35.00 £30.33
Median % change year-on-year +1.43% +15.40% -22.23%
75th Percentile £57.00 £51.25 £50.63
90th Percentile £72.50 £66.50 £71.13
England median hourly rate £35.55 £32.50 £33.00
% change year-on-year +9.38% -1.52% -12.00%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 26 March 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 26 March 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 26 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -48 30 £495 +1.54% 25
West London -21 5 £625 +56.25% 4
East London -1 4 £550 +10.55% 5
South London -28 4 £190 -51.00% 2
North London -2 3 £400 -7.99% 2
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 17 (6.51%) Confluence
2 7 (2.68%) SharePoint
3 6 (2.30%) Microsoft Exchange
4 1 (0.38%) Oracle SOA Suite
4 1 (0.38%) WebSphere
Applications
1 10 (3.83%) Microsoft Excel
2 6 (2.30%) Microsoft Office
3 4 (1.53%) Microsoft PowerPoint
3 4 (1.53%) Microsoft Project
4 3 (1.15%) MS Visio
4 3 (1.15%) Spreadsheet
5 2 (0.77%) Chatbot
6 1 (0.38%) Autodesk Inventor
Business Applications
1 7 (2.68%) Remedy ITSM
2 3 (1.15%) SAP S/4HANA
3 1 (0.38%) Oracle Payables
3 1 (0.38%) Oracle Procure-to-Pay
3 1 (0.38%) Oracle Receivables
3 1 (0.38%) Oracle Subledger Accounting
3 1 (0.38%) Teamcenter
3 1 (0.38%) Workday HCM
Cloud Services
1 48 (18.39%) Azure
2 36 (13.79%) Microsoft 365
3 16 (6.13%) Entra ID
4 15 (5.75%) Azure DevOps
5 14 (5.36%) SaaS
6 13 (4.98%) AWS
7 8 (3.07%) OneDrive
8 7 (2.68%) GitHub
8 7 (2.68%) Google Workspace
9 6 (2.30%) Power Platform
10 5 (1.92%) OCI
10 5 (1.92%) PaaS
11 4 (1.53%) Amazon CloudWatch
11 4 (1.53%) Azure Monitor
11 4 (1.53%) GCP
11 4 (1.53%) IaaS
11 4 (1.53%) Serverless
12 3 (1.15%) AWS Lambda
12 3 (1.15%) Azure ExpressRoute
12 3 (1.15%) Google Ads
Communications & Networking
1 23 (8.81%) Firewall
2 15 (5.75%) VPN
3 14 (5.36%) DNS
4 9 (3.45%) DHCP
4 9 (3.45%) TCP/IP
4 9 (3.45%) WAN
5 6 (2.30%) Network Security
5 6 (2.30%) SD-WAN
6 5 (1.92%) DMZ
7 4 (1.53%) Broadband
7 4 (1.53%) IPv4
7 4 (1.53%) LAN
8 3 (1.15%) Remote Desktop
9 2 (0.77%) 5G
9 2 (0.77%) NGFW
9 2 (0.77%) SAN
9 2 (0.77%) Wi-Fi
10 1 (0.38%) DKIM
10 1 (0.38%) DMARC
10 1 (0.38%) Wireless
Database & Business Intelligence
1 5 (1.92%) Power BI
2 3 (1.15%) Tableau
3 1 (0.38%) Amazon Redshift
3 1 (0.38%) KNIME
3 1 (0.38%) Oracle Reports
3 1 (0.38%) SQL Server
3 1 (0.38%) SQL Server Integration Services
Development Applications
1 29 (11.11%) JIRA
2 3 (1.15%) Bitbucket
2 3 (1.15%) GitLab
2 3 (1.15%) Jenkins
2 3 (1.15%) ScriptRunner
2 3 (1.15%) TestRail
3 2 (0.77%) Cypress.io
3 2 (0.77%) Selenium
General
1 89 (34.10%) Social Skills
2 60 (22.99%) Finance
3 43 (16.48%) Analytical Skills
4 28 (10.73%) Public Sector
5 23 (8.81%) Banking
6 13 (4.98%) Influencing Skills
7 11 (4.21%) Documentation Skills
8 10 (3.83%) Telecoms
9 8 (3.07%) Legal
10 7 (2.68%) Front Office
10 7 (2.68%) Inclusion and Diversity
10 7 (2.68%) Law
10 7 (2.68%) Local Government
11 5 (1.92%) International Banking
11 5 (1.92%) Investment Banking
12 4 (1.53%) Organisational Skills
12 4 (1.53%) Police
12 4 (1.53%) Retail
13 2 (0.77%) Financial Institution
13 2 (0.77%) Presentation Skills
Job Titles
1 44 (16.86%) Analyst
2 30 (11.49%) Lead
3 27 (10.34%) Architect
3 27 (10.34%) Consultant
4 21 (8.05%) Senior
4 21 (8.05%) Service Analyst
5 14 (5.36%) Service Manager
6 13 (4.98%) IT Manager
7 12 (4.60%) IT Analyst
7 12 (4.60%) Management Consultant
8 10 (3.83%) Change Manager
8 10 (3.83%) Service Architect
9 9 (3.45%) Project Manager
9 9 (3.45%) Support Engineer
10 8 (3.07%) Developer
11 7 (2.68%) Incident Manager
11 7 (2.68%) ITSM Consultant
11 7 (2.68%) Service Management Consultant
11 7 (2.68%) ServiceNow Architect
12 6 (2.30%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 9 (3.45%) REST
2 5 (1.92%) SOAP
3 4 (1.53%) Middleware
4 2 (0.77%) ARM Templates
4 2 (0.77%) Elastic Stack
4 2 (0.77%) Microsoft Graph
4 2 (0.77%) Oracle Fusion
5 1 (0.38%) 802.1X
5 1 (0.38%) AngularJS
5 1 (0.38%) CSS
5 1 (0.38%) EDI
5 1 (0.38%) HTML
5 1 (0.38%) Lightning Web Components
5 1 (0.38%) React
5 1 (0.38%) Vue
5 1 (0.38%) Web Services
5 1 (0.38%) XML
5 1 (0.38%) XML Messaging
Miscellaneous
1 26 (9.96%) CMDB
2 23 (8.81%) Product Ownership
3 21 (8.05%) Onboarding
4 14 (5.36%) Data Centre
5 9 (3.45%) Management Information System
6 5 (1.92%) Replication
6 5 (1.92%) Virtual Team
7 4 (1.53%) Analytical Mindset
7 4 (1.53%) Data Protection Act
7 4 (1.53%) Renewable Energy
8 3 (1.15%) Algorithms
8 3 (1.15%) Hybrid Cloud
8 3 (1.15%) Legacy Systems
9 2 (0.77%) Client/Server
9 2 (0.77%) IoT
9 2 (0.77%) iPhone
9 2 (0.77%) PKI
10 1 (0.38%) iPad
10 1 (0.38%) PMI
10 1 (0.38%) Smartphone
Operating Systems
1 42 (16.09%) Windows
2 10 (3.83%) Windows 10
2 10 (3.83%) Windows Server
3 8 (3.07%) Android
4 6 (2.30%) Apple iOS
5 5 (1.92%) Linux
5 5 (1.92%) Mac OS
6 2 (0.77%) Windows Server 2019
7 1 (0.38%) Red Hat Enterprise Linux
7 1 (0.38%) Ubuntu
7 1 (0.38%) VMS
7 1 (0.38%) Windows Server 2008
7 1 (0.38%) Windows Server 2012
7 1 (0.38%) Windows Server 2016
Processes & Methodologies
1 128 (49.04%) ITIL
2 112 (42.91%) ITSM
3 69 (26.44%) Stakeholder Management
4 63 (24.14%) Agile
5 59 (22.61%) Problem-Solving
6 50 (19.16%) Service Delivery
7 49 (18.77%) Continuous Improvement
8 41 (15.71%) DevOps
9 40 (15.33%) Change Management
10 37 (14.18%) Stakeholder Engagement
11 33 (12.64%) Problem Management
12 31 (11.88%) Project Management
13 28 (10.73%) Migration
14 27 (10.34%) Incident Management
15 22 (8.43%) Decision-Making
16 21 (8.05%) Roadmaps
16 21 (8.05%) Root Cause Analysis
16 21 (8.05%) Service Design
17 18 (6.90%) Workshop Facilitation
18 17 (6.51%) Customer Service
Programming Languages
1 22 (8.43%) PowerShell
2 9 (3.45%) JavaScript
3 5 (1.92%) Python
4 3 (1.15%) Java
4 3 (1.15%) SQL
5 2 (0.77%) Bash
5 2 (0.77%) Bicep
5 2 (0.77%) Groovy
5 2 (0.77%) Kotlin
6 1 (0.38%) Apex Code
6 1 (0.38%) TypeScript
Qualifications
1 41 (15.71%) Security Cleared
2 36 (13.79%) SC Cleared
3 27 (10.34%) Degree
4 15 (5.75%) ITIL Certification
5 5 (1.92%) DV Cleared
5 5 (1.92%) Microsoft Certification
6 4 (1.53%) Azure Certification
6 4 (1.53%) PMI Certification
6 4 (1.53%) PMP
7 3 (1.15%) CISA
7 3 (1.15%) Computer Science Degree
7 3 (1.15%) ISO 27001 Lead Implementer
8 2 (0.77%) A+ Certification
8 2 (0.77%) AWS Certification
8 2 (0.77%) BPSS Clearance
8 2 (0.77%) ITIL Foundation Certificate
8 2 (0.77%) Master's Degree
8 2 (0.77%) MCSA
9 1 (0.38%) AWS Certified Solutions Architect
9 1 (0.38%) CSPO
Quality Assurance & Compliance
1 19 (7.28%) SLA
2 13 (4.98%) ISO/IEC 27001
3 10 (3.83%) QA
4 9 (3.45%) Data Quality
5 8 (3.07%) COBIT
5 8 (3.07%) GDPR
6 6 (2.30%) GRC
6 6 (2.30%) Sarbanes-Oxley
7 5 (1.92%) NIST
7 5 (1.92%) PCI DSS
8 4 (1.53%) PMO
9 2 (0.77%) Accessibility
9 2 (0.77%) ISO/IEC 20000
9 2 (0.77%) ISO/IEC 42001
10 1 (0.38%) HMG Security Policy Framework
10 1 (0.38%) ISO 9001
10 1 (0.38%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.38%) ITGC
10 1 (0.38%) SOC 1
10 1 (0.38%) SOC 2
System Software
1 33 (12.64%) Active Directory
2 4 (1.53%) VMware Infrastructure
3 3 (1.15%) Virtual Desktop
4 1 (0.38%) Docker
4 1 (0.38%) Hyper-V
4 1 (0.38%) IAG
4 1 (0.38%) Microsoft Virtual Server
4 1 (0.38%) NFS
4 1 (0.38%) Virtual Servers
4 1 (0.38%) VMware NSX
Systems Management
1 13 (4.98%) SCCM
2 12 (4.60%) Microsoft Intune
3 6 (2.30%) Terraform
4 5 (1.92%) WSUS
5 4 (1.53%) Jamf Pro
5 4 (1.53%) SCOM
6 3 (1.15%) HP ALM
7 2 (0.77%) Ansible
7 2 (0.77%) FortiGate
8 1 (0.38%) CASB
8 1 (0.38%) Control-M
8 1 (0.38%) EMC VPLEX
8 1 (0.38%) Grafana
8 1 (0.38%) Kubernetes
8 1 (0.38%) Prometheus
8 1 (0.38%) Single Sign-On
8 1 (0.38%) vMotion
Vendors
1 83 (31.80%) ServiceNow
2 38 (14.56%) Microsoft
3 9 (3.45%) Atlassian
3 9 (3.45%) IFS
3 9 (3.45%) Remedy
4 7 (2.68%) Citrix
4 7 (2.68%) Oracle
4 7 (2.68%) SAP
4 7 (2.68%) VMware
5 6 (2.30%) Bloomberg
5 6 (2.30%) Reuters
6 5 (1.92%) Google
6 5 (1.92%) ION Trading
6 5 (1.92%) Salesforce
6 5 (1.92%) Workday
7 4 (1.53%) BMC
7 4 (1.53%) HP
7 4 (1.53%) Splunk
8 3 (1.15%) Cisco
8 3 (1.15%) Fortinet