Service Management Contracts in London

Service Management
England > London

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 135 105 133
Rank change year-on-year -30 +28 +68
Contract jobs citing Service Management 335 656 848
As % of all contract jobs advertised in London 1.88% 2.43% 2.18%
As % of the Processes & Methodologies category 2.12% 2.66% 2.36%
Number of daily rates quoted 200 483 620
10th Percentile £250 £301 £300
25th Percentile £402 £423 £425
Median daily rate (50th Percentile) £506 £501 £545
Median % change year-on-year +1.05% -8.07% +9.00%
75th Percentile £661 £653 £634
90th Percentile £763 £743 £726
England median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 4 9 11
10th Percentile £29.75 £20.44 £16.50
25th Percentile £44.38 £21.00 £18.25
Median hourly rate £57.50 £35.00 £21.00
Median % change year-on-year +64.29% +66.67% -43.24%
75th Percentile £65.00 £58.00 £21.86
90th Percentile - £59.80 £32.60
England median hourly rate £17.72 £55.00 £17.00
% change year-on-year -67.78% +223.53% -19.05%

All Process and Methodology Skills
London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 15,787 24,631 35,904
As % of all contract IT jobs advertised in London 88.49% 91.12% 92.25%
Number of daily rates quoted 11,315 17,709 26,172
10th Percentile £338 £375 £390
25th Percentile £450 £475 £475
Median daily rate (50th Percentile) £550 £590 £575
Median % change year-on-year -6.78% +2.61% +9.52%
75th Percentile £675 £700 £688
90th Percentile £800 £800 £775
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +9.14%
Number of hourly rates quoted 325 278 427
10th Percentile £16.00 £18.59 £17.25
25th Percentile £20.00 £22.53 £23.91
Median hourly rate £28.50 £38.13 £36.00
Median % change year-on-year -25.25% +5.90% +10.87%
75th Percentile £46.86 £62.64 £51.00
90th Percentile £66.30 £76.78 £67.75
England median hourly rate £35.83 £37.50 £24.48
% change year-on-year -4.45% +53.20% +1.99%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Management in London.

Daily rate trend for Service Management in London

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 29 April 2024.

Daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Management in London.

Hourly rate trend for Service Management in London

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 29 April 2024.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +6 39 £475 -5.00% 20
South London +17 9 £550 +4.76% 3
West London +2 7 £345 -23.33% 10
East London -4 3 £550 +94.69% 3
Service Management
England

Service Management
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (6.57%) Confluence
2 13 (3.88%) SharePoint
3 11 (3.28%) Microsoft Exchange
4 4 (1.19%) CMS
5 3 (0.90%) Adobe Experience Manager
6 2 (0.60%) Exchange Server 2007
6 2 (0.60%) Exchange Server 2010
7 1 (0.30%) Apache
7 1 (0.30%) IBM HTTP Server
7 1 (0.30%) IIS
7 1 (0.30%) Tomcat
7 1 (0.30%) WebSphere
7 1 (0.30%) WebSphere Application Server
7 1 (0.30%) WebSphere Portal
Applications
1 17 (5.07%) Microsoft Office
2 15 (4.48%) Microsoft Excel
3 10 (2.99%) Microsoft Project
4 4 (1.19%) Microsoft PowerPoint
4 4 (1.19%) MS Visio
4 4 (1.19%) Spreadsheet
5 1 (0.30%) Gliffy
Business Applications
1 7 (2.09%) SAP S/4HANA
2 5 (1.49%) Remedy ITSM
3 3 (0.90%) SAP ERP
3 3 (0.90%) Shopify
4 2 (0.60%) SystmOne
5 1 (0.30%) Cloudability
Cloud Services
1 51 (15.22%) Azure
2 29 (8.66%) AWS
3 18 (5.37%) Microsoft 365
4 15 (4.48%) GCP
5 14 (4.18%) Power Platform
6 11 (3.28%) Azure DevOps
7 10 (2.99%) IaaS
8 6 (1.79%) Google Workspace
9 4 (1.19%) GitHub
9 4 (1.19%) Lucidchart
9 4 (1.19%) PaaS
10 3 (0.90%) Amazon EC2
10 3 (0.90%) BigCommerce
10 3 (0.90%) Entra ID
10 3 (0.90%) Figma
10 3 (0.90%) IBM Blueworks
10 3 (0.90%) Serverless
10 3 (0.90%) Virtual Private Cloud
11 2 (0.60%) OneDrive
11 2 (0.60%) SuccessFactors
Communications & Networking
1 7 (2.09%) Firewall
2 6 (1.79%) DHCP
2 6 (1.79%) DNS
3 4 (1.19%) SAN
3 4 (1.19%) WAN
4 3 (0.90%) HTTPS
4 3 (0.90%) SNA
4 3 (0.90%) TCP/IP
4 3 (0.90%) VPN
5 2 (0.60%) HTTP
5 2 (0.60%) Internet
5 2 (0.60%) Intranet
5 2 (0.60%) LAN
5 2 (0.60%) SD-WAN
5 2 (0.60%) VoIP
6 1 (0.30%) BIG-IP
6 1 (0.30%) Intrusion Detection
6 1 (0.30%) IP Telephony
6 1 (0.30%) Wi-Fi
6 1 (0.30%) Wireless
Database & Business Intelligence
1 12 (3.58%) Big Data
1 12 (3.58%) Data Lake
2 10 (2.99%) Power BI
3 5 (1.49%) Tableau
4 4 (1.19%) MySQL
5 3 (0.90%) Amazon RDS
5 3 (0.90%) Azure SQL Database
5 3 (0.90%) Relational Database
6 2 (0.60%) Electronic Patient Records
6 2 (0.60%) Pentaho
6 2 (0.60%) SAP HANA
7 1 (0.30%) Elasticsearch
7 1 (0.30%) Flink
7 1 (0.30%) MariaDB
7 1 (0.30%) PostgreSQL
7 1 (0.30%) SQL Server
Development Applications
1 26 (7.76%) JIRA
2 6 (1.79%) Jenkins
3 3 (0.90%) Git
3 3 (0.90%) Maven
4 1 (0.30%) IBM UrbanCode
4 1 (0.30%) Team Foundation Server
General
1 98 (29.25%) Finance
2 91 (27.16%) Social Skills
3 48 (14.33%) Analytical Skills
4 47 (14.03%) Banking
5 42 (12.54%) Public Sector
6 22 (6.57%) Influencing Skills
7 13 (3.88%) Presentation Skills
8 11 (3.28%) Marketing
9 9 (2.69%) Local Government
9 9 (2.69%) Telecoms
10 7 (2.09%) Manufacturing
10 7 (2.09%) Retail
11 5 (1.49%) Electronics
11 5 (1.49%) French Language
12 4 (1.19%) Military
13 3 (0.90%) Inclusion and Diversity
13 3 (0.90%) Law
13 3 (0.90%) Legal
13 3 (0.90%) Pharmaceutical
14 2 (0.60%) Billing
Job Titles
1 82 (24.48%) Analyst
2 54 (16.12%) Architect
3 31 (9.25%) Service Manager
4 29 (8.66%) Banking Analyst
4 29 (8.66%) Lead
5 26 (7.76%) Service Analyst
6 24 (7.16%) Business Analyst
7 23 (6.87%) IT Analyst
8 21 (6.27%) Delivery Manager
9 20 (5.97%) Support Analyst
10 19 (5.67%) Applications Support
10 19 (5.67%) Service Architect
11 18 (5.37%) Data Analyst
12 17 (5.07%) Service Delivery Manager
13 16 (4.78%) Senior
13 16 (4.78%) Solutions Architect
14 15 (4.48%) Cloud Architect
14 15 (4.48%) Consultant
14 15 (4.48%) ITIL Manager
15 14 (4.18%) Developer
Libraries, Frameworks & Software Standards
1 9 (2.69%) REST
2 8 (2.39%) Web Services
3 6 (1.79%) CSS
4 5 (1.49%) .NET
4 5 (1.49%) AngularJS
4 5 (1.49%) Twitter Bootstrap
5 4 (1.19%) J2EE
6 3 (0.90%) HTML
6 3 (0.90%) jQuery
6 3 (0.90%) Sass
6 3 (0.90%) Spring
6 3 (0.90%) Spring MVC
6 3 (0.90%) VML
7 2 (0.60%) ActiveX
7 2 (0.60%) ASP.NET
7 2 (0.60%) JSON
7 2 (0.60%) Middleware
7 2 (0.60%) SOAP
8 1 (0.30%) DCOM
8 1 (0.30%) LDAP
Miscellaneous
1 23 (6.87%) CMDB
2 22 (6.57%) Management Information System
3 12 (3.58%) Data Centre
4 9 (2.69%) Product Ownership
5 8 (2.39%) Self-Motivation
6 6 (1.79%) NHS
7 5 (1.49%) Onboarding
8 4 (1.19%) Analytical Mindset
8 4 (1.19%) Linux Command Line
8 4 (1.19%) Smartphone
9 2 (0.60%) Cyber Threat
9 2 (0.60%) Driving Licence
9 2 (0.60%) Enterprise Software
9 2 (0.60%) FMCG
9 2 (0.60%) Mainframe
9 2 (0.60%) PACS
9 2 (0.60%) Smartcard
10 1 (0.30%) Digital Signage
10 1 (0.30%) IoT
10 1 (0.30%) Operational Technology
Operating Systems
1 30 (8.96%) Windows
2 22 (6.57%) Linux
3 9 (2.69%) Windows 10
3 9 (2.69%) Windows Server
4 6 (1.79%) Android
5 4 (1.19%) Apple iOS
5 4 (1.19%) Unix
6 3 (0.90%) Mac OS
7 2 (0.60%) VMS
7 2 (0.60%) Windows 7
8 1 (0.30%) Windows Server 2012
8 1 (0.30%) Windows Server 2016
8 1 (0.30%) Windows Server 2019
Processes & Methodologies
1 190 (56.72%) ITIL
2 121 (36.12%) ITSM
3 73 (21.79%) Change Management
4 72 (21.49%) Agile
5 63 (18.81%) Problem-Solving
6 56 (16.72%) Continuous Improvement
7 41 (12.24%) Stakeholder Management
8 40 (11.94%) Service Delivery
9 39 (11.64%) Project Management
9 39 (11.64%) Service Design
10 35 (10.45%) DevOps
10 35 (10.45%) Incident Management
11 32 (9.55%) Problem Management
11 32 (9.55%) User Experience
12 28 (8.36%) Customer Service
13 26 (7.76%) Decision-Making
13 26 (7.76%) SDLC
14 25 (7.46%) Analytics
15 23 (6.87%) Cybersecurity
16 22 (6.57%) Project Delivery
Programming Languages
1 21 (6.27%) PowerShell
2 12 (3.58%) SQL
3 8 (2.39%) Python
4 6 (1.79%) JavaScript
5 5 (1.49%) Java
6 4 (1.19%) C#
7 2 (0.60%) C++
7 2 (0.60%) VB
7 2 (0.60%) VBA
7 2 (0.60%) VBScript
8 1 (0.30%) ABAP
8 1 (0.30%) Bash
8 1 (0.30%) VB.NET
Qualifications
1 95 (28.36%) Security Cleared
2 78 (23.28%) SC Cleared
3 35 (10.45%) DV Cleared
4 28 (8.36%) Degree
5 22 (6.57%) ITIL Certification
6 16 (4.78%) AWS Certification
7 7 (2.09%) Computer Science Degree
7 7 (2.09%) Microsoft Certification
8 6 (1.79%) ITIL Foundation Certificate
9 4 (1.19%) A+ Certification
9 4 (1.19%) MCITP
10 3 (0.90%) PRINCE2 Practitioner
11 2 (0.60%) MCSE
12 1 (0.30%) ECDL
12 1 (0.30%) ISTQB
12 1 (0.30%) MBA
12 1 (0.30%) MCP
12 1 (0.30%) MCSA
12 1 (0.30%) PMP
12 1 (0.30%) Postgraduate
Quality Assurance & Compliance
1 15 (4.48%) SLA
2 7 (2.09%) QA
3 5 (1.49%) PMO
4 2 (0.60%) Data Quality
4 2 (0.60%) ISO/IEC 20000
4 2 (0.60%) ISO/IEC 27001
5 1 (0.30%) Cyber Essentials
5 1 (0.30%) GDPR
5 1 (0.30%) GxP
5 1 (0.30%) ISO 22301
5 1 (0.30%) NIST
5 1 (0.30%) Sarbanes-Oxley
System Software
1 26 (7.76%) Active Directory
2 5 (1.49%) VMware Infrastructure
2 5 (1.49%) VMware NSX
3 3 (0.90%) vSphere
4 1 (0.30%) BitLocker
4 1 (0.30%) Docker
4 1 (0.30%) Hyper-V
4 1 (0.30%) Microsoft Virtual Server
4 1 (0.30%) Virtual Desktop
4 1 (0.30%) Virtual Servers
4 1 (0.30%) VMware ESXi
4 1 (0.30%) XenDesktop
Systems Management
1 21 (6.27%) Terraform
2 15 (4.48%) Ansible
2 15 (4.48%) Puppet
3 7 (2.09%) SCCM
4 3 (0.90%) Microsoft Intune
4 3 (0.90%) Progress Chef
4 3 (0.90%) vRealize
4 3 (0.90%) VxRail
5 2 (0.60%) Jamf Pro
5 2 (0.60%) SCOM
6 1 (0.30%) Active Directory Federation Services
6 1 (0.30%) Kubernetes
6 1 (0.30%) OPNET
6 1 (0.30%) vCenter Server
6 1 (0.30%) WMI
6 1 (0.30%) WSUS
Vendors
1 55 (16.42%) Microsoft
2 47 (14.03%) ServiceNow
3 20 (5.97%) SAP
4 10 (2.99%) Dell
5 9 (2.69%) Google
6 8 (2.39%) Atlassian
6 8 (2.39%) VMware
7 5 (1.49%) Citrix
7 5 (1.49%) Remedy
7 5 (1.49%) SolarWinds
8 4 (1.19%) Freshdesk
8 4 (1.19%) Salesforce
9 3 (0.90%) Alteryx
9 3 (0.90%) Bloomberg
9 3 (0.90%) BMC
9 3 (0.90%) Intel
9 3 (0.90%) LogRhythm
9 3 (0.90%) Refinitiv
9 3 (0.90%) Sitecore
9 3 (0.90%) Veeam