Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 12 March 2026, with comparisons to the same periods in the previous two years.

6 months to
12 Mar 2026
Same period 2025 Same period 2024
Rank 173 122 127
Rank change year-on-year -51 +5 -20
Contract jobs citing Service Management 245 294 341
As % of all contract jobs in London 1.51% 2.28% 1.87%
As % of the Processes & Methodologies category 1.68% 2.50% 2.11%
Number of daily rates quoted 167 182 208
10th Percentile £306 £263 £250
25th Percentile £398 £401 £413
Median daily rate (50th Percentile) £508 £525 £525
Median % change year-on-year -3.33% - +1.45%
75th Percentile £620 £633 £650
90th Percentile £700 £700 £763
England median daily rate £510 £525 £540
% change year-on-year -2.86% -2.78% +8.00%
Number of hourly rates quoted 7 2 3
10th Percentile - £25.93 £27.00
25th Percentile £26.11 £26.19 £37.50
Median hourly rate £27.50 £28.25 £60.00
Median % change year-on-year -2.65% -52.92% +185.71%
75th Percentile £51.40 £31.19 £65.00
90th Percentile £82.25 £31.98 -
England median hourly rate £60.00 £25.34 £17.72
% change year-on-year +136.78% +43.00% -39.22%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 14,548 11,757 16,125
As % of all contract IT jobs advertised in London 89.83% 91.07% 88.24%
Number of daily rates quoted 9,771 7,824 11,523
10th Percentile £350 £350 £338
25th Percentile £425 £450 £450
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -6.78%
75th Percentile £650 £680 £675
90th Percentile £750 £800 £788
England median daily rate £505 £525 £525
% change year-on-year -3.81% - -4.55%
Number of hourly rates quoted 221 159 352
10th Percentile £18.07 £20.36 £16.00
25th Percentile £21.46 £24.66 £19.54
Median hourly rate £35.50 £35.50 £30.00
Median % change year-on-year - +18.33% -16.67%
75th Percentile £56.96 £53.75 £50.00
90th Percentile £70.00 £77.68 £69.95
England median hourly rate £30.00 £34.50 £32.50
% change year-on-year -13.04% +6.15% -9.72%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 12 March 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 12 March 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 12 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -46 33 £495 +1.54% 23
West London -19 6 £625 +56.25% 1
East London +1 3 - - 3
North London -3 3 £400 -7.99%
South London -24 2 £190 -51.00% 1
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (5.71%) Confluence
2 8 (3.27%) SharePoint
3 6 (2.45%) Microsoft Exchange
4 1 (0.41%) Oracle SOA Suite
4 1 (0.41%) WebSphere
Applications
1 10 (4.08%) Microsoft Excel
2 6 (2.45%) Microsoft Office
3 4 (1.63%) Microsoft PowerPoint
4 3 (1.22%) Autodesk Inventor
4 3 (1.22%) Spreadsheet
5 2 (0.82%) MS Visio
6 1 (0.41%) Chatbot
Business Applications
1 7 (2.86%) Remedy ITSM
2 4 (1.63%) SAP S/4HANA
3 1 (0.41%) Oracle Payables
3 1 (0.41%) Oracle Procure-to-Pay
3 1 (0.41%) Oracle Receivables
3 1 (0.41%) Oracle Subledger Accounting
3 1 (0.41%) Teamcenter
3 1 (0.41%) Workday HCM
Cloud Services
1 43 (17.55%) Azure
2 29 (11.84%) Microsoft 365
3 17 (6.94%) Entra ID
4 13 (5.31%) Azure DevOps
5 12 (4.90%) AWS
5 12 (4.90%) SaaS
6 8 (3.27%) OneDrive
7 6 (2.45%) Power Platform
8 5 (2.04%) PaaS
9 4 (1.63%) Azure Monitor
9 4 (1.63%) GCP
9 4 (1.63%) Google Workspace
9 4 (1.63%) IaaS
10 3 (1.22%) Amazon CloudWatch
10 3 (1.22%) Azure ExpressRoute
10 3 (1.22%) Azure Logic Apps
10 3 (1.22%) GitHub
10 3 (1.22%) Google Ads
10 3 (1.22%) Serverless
10 3 (1.22%) Slack
Communications & Networking
1 20 (8.16%) Firewall
2 14 (5.71%) DNS
3 12 (4.90%) VPN
4 9 (3.67%) DHCP
5 7 (2.86%) WAN
6 6 (2.45%) Network Security
6 6 (2.45%) TCP/IP
7 5 (2.04%) LAN
8 4 (1.63%) Broadband
8 4 (1.63%) IPv4
8 4 (1.63%) SD-WAN
9 3 (1.22%) DMZ
9 3 (1.22%) Remote Desktop
10 2 (0.82%) NGFW
10 2 (0.82%) SAN
10 2 (0.82%) Wi-Fi
11 1 (0.41%) Cisco IOS
11 1 (0.41%) PSTN
11 1 (0.41%) VoIP
11 1 (0.41%) Wireless
Database & Business Intelligence
1 5 (2.04%) Power BI
2 3 (1.22%) Tableau
3 1 (0.41%) KNIME
3 1 (0.41%) Oracle Reports
3 1 (0.41%) SQL Server
3 1 (0.41%) SQL Server Integration Services
Development Applications
1 25 (10.20%) JIRA
2 3 (1.22%) TestRail
3 2 (0.82%) Cypress.io
3 2 (0.82%) GitLab
3 2 (0.82%) Jenkins
3 2 (0.82%) Selenium
4 1 (0.41%) Bitbucket
4 1 (0.41%) ScriptRunner
General
1 83 (33.88%) Social Skills
2 54 (22.04%) Finance
3 41 (16.73%) Analytical Skills
4 27 (11.02%) Public Sector
5 20 (8.16%) Banking
6 14 (5.71%) Influencing Skills
7 11 (4.49%) Documentation Skills
7 11 (4.49%) Telecoms
8 7 (2.86%) Law
8 7 (2.86%) Legal
9 6 (2.45%) Inclusion and Diversity
9 6 (2.45%) Local Government
10 5 (2.04%) International Banking
10 5 (2.04%) Retail
11 4 (1.63%) Front Office
11 4 (1.63%) Police
12 3 (1.22%) Investment Banking
12 3 (1.22%) Organisational Skills
13 2 (0.82%) Financial Institution
13 2 (0.82%) Presentation Skills
Job Titles
1 46 (18.78%) Analyst
2 29 (11.84%) Lead
3 27 (11.02%) Architect
4 23 (9.39%) Consultant
5 22 (8.98%) Service Analyst
6 19 (7.76%) Senior
7 14 (5.71%) Service Manager
8 12 (4.90%) IT Manager
9 11 (4.49%) Management Consultant
10 10 (4.08%) Business Analyst
10 10 (4.08%) Change Manager
10 10 (4.08%) IT Analyst
10 10 (4.08%) Service Architect
11 9 (3.67%) Support Engineer
12 7 (2.86%) Incident Manager
12 7 (2.86%) ITSM Consultant
12 7 (2.86%) ServiceNow Architect
12 7 (2.86%) Solutions Architect
13 6 (2.45%) IT Support
13 6 (2.45%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 8 (3.27%) REST
2 6 (2.45%) SOAP
3 3 (1.22%) EDI
3 3 (1.22%) Middleware
3 3 (1.22%) Web Services
4 2 (0.82%) ARM Templates
4 2 (0.82%) Elastic Stack
4 2 (0.82%) Microsoft Graph
4 2 (0.82%) Oracle Fusion
5 1 (0.41%) 802.1X
5 1 (0.41%) AngularJS
5 1 (0.41%) CSS
5 1 (0.41%) HTML
5 1 (0.41%) Lightning Web Components
5 1 (0.41%) React
5 1 (0.41%) Vue
5 1 (0.41%) XML
5 1 (0.41%) XML Messaging
Miscellaneous
1 24 (9.80%) CMDB
1 24 (9.80%) Product Ownership
2 19 (7.76%) Onboarding
3 11 (4.49%) Data Centre
4 8 (3.27%) Management Information System
5 6 (2.45%) Renewable Energy
6 5 (2.04%) Replication
7 4 (1.63%) Analytical Mindset
7 4 (1.63%) Data Protection Act
7 4 (1.63%) Virtual Team
8 3 (1.22%) Algorithms
8 3 (1.22%) Hybrid Cloud
9 2 (0.82%) IoT
9 2 (0.82%) iPhone
9 2 (0.82%) Legacy Systems
9 2 (0.82%) PKI
9 2 (0.82%) PMI
9 2 (0.82%) Smartphone
10 1 (0.41%) Data Structures
10 1 (0.41%) iPad
Operating Systems
1 39 (15.92%) Windows
2 10 (4.08%) Windows 10
2 10 (4.08%) Windows Server
3 9 (3.67%) Android
4 7 (2.86%) Apple iOS
5 5 (2.04%) Linux
5 5 (2.04%) Mac OS
6 2 (0.82%) Windows Server 2019
7 1 (0.41%) Red Hat Enterprise Linux
7 1 (0.41%) Ubuntu
7 1 (0.41%) VMS
7 1 (0.41%) Windows Server 2008
7 1 (0.41%) Windows Server 2012
7 1 (0.41%) Windows Server 2016
Processes & Methodologies
1 116 (47.35%) ITIL
2 111 (45.31%) ITSM
3 63 (25.71%) Stakeholder Management
4 58 (23.67%) Problem-Solving
5 54 (22.04%) Agile
6 50 (20.41%) Continuous Improvement
7 46 (18.78%) Service Delivery
8 38 (15.51%) Stakeholder Engagement
9 36 (14.69%) Change Management
10 34 (13.88%) DevOps
11 31 (12.65%) Problem Management
12 27 (11.02%) Incident Management
13 26 (10.61%) Project Management
14 21 (8.57%) Root Cause Analysis
14 21 (8.57%) Service Design
15 20 (8.16%) Customer Service
16 19 (7.76%) Roadmaps
17 18 (7.35%) Decision-Making
18 17 (6.94%) Project Delivery
18 17 (6.94%) Workshop Facilitation
Programming Languages
1 19 (7.76%) PowerShell
2 8 (3.27%) JavaScript
3 3 (1.22%) Java
3 3 (1.22%) Python
4 2 (0.82%) ActionScript
4 2 (0.82%) ActionScript 2.0
4 2 (0.82%) Bash
4 2 (0.82%) Bicep
4 2 (0.82%) Kotlin
4 2 (0.82%) SQL
5 1 (0.41%) TypeScript
Qualifications
1 34 (13.88%) Security Cleared
2 29 (11.84%) SC Cleared
3 21 (8.57%) Degree
4 14 (5.71%) ITIL Certification
5 5 (2.04%) DV Cleared
6 4 (1.63%) Azure Certification
6 4 (1.63%) PMI Certification
7 3 (1.22%) CISA
7 3 (1.22%) ISO 27001 Lead Implementer
7 3 (1.22%) Microsoft Certification
7 3 (1.22%) PMP
8 2 (0.82%) A+ Certification
8 2 (0.82%) AWS Certification
8 2 (0.82%) BPSS Clearance
9 1 (0.41%) ACTC
9 1 (0.41%) AWS Certified Solutions Architect
9 1 (0.41%) Computer Science Degree
9 1 (0.41%) CSPO
9 1 (0.41%) CTC Cleared
9 1 (0.41%) Master's Degree
Quality Assurance & Compliance
1 18 (7.35%) SLA
2 12 (4.90%) ISO/IEC 27001
3 11 (4.49%) QA
4 9 (3.67%) Data Quality
5 7 (2.86%) COBIT
5 7 (2.86%) GDPR
6 6 (2.45%) GRC
6 6 (2.45%) Sarbanes-Oxley
7 5 (2.04%) NIST
7 5 (2.04%) PCI DSS
8 2 (0.82%) Accessibility
8 2 (0.82%) ISO/IEC 42001
8 2 (0.82%) PMO
9 1 (0.41%) HMG Security Policy Framework
9 1 (0.41%) ISO/IEC 20000
9 1 (0.41%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.41%) ITGC
System Software
1 31 (12.65%) Active Directory
2 5 (2.04%) VMware Infrastructure
3 3 (1.22%) Virtual Desktop
4 2 (0.82%) Hyper-V
5 1 (0.41%) Docker
5 1 (0.41%) Microsoft Virtual Server
5 1 (0.41%) NFS
5 1 (0.41%) Virtual Servers
5 1 (0.41%) VMware NSX
Systems Management
1 12 (4.90%) Microsoft Intune
2 10 (4.08%) SCCM
3 6 (2.45%) Terraform
4 4 (1.63%) Jamf Pro
4 4 (1.63%) SCOM
5 3 (1.22%) HP ALM
5 3 (1.22%) WSUS
6 2 (0.82%) Ansible
6 2 (0.82%) FortiGate
7 1 (0.41%) CASB
7 1 (0.41%) Control-M
7 1 (0.41%) EMC VPLEX
7 1 (0.41%) Grafana
7 1 (0.41%) Kubernetes
7 1 (0.41%) Prometheus
7 1 (0.41%) Single Sign-On
7 1 (0.41%) vMotion
Vendors
1 81 (33.06%) ServiceNow
2 34 (13.88%) Microsoft
3 9 (3.67%) IFS
4 8 (3.27%) VMware
5 7 (2.86%) Remedy
5 7 (2.86%) SAP
6 5 (2.04%) Atlassian
6 5 (2.04%) Workday
7 4 (1.63%) BMC
7 4 (1.63%) Citrix
7 4 (1.63%) Google
7 4 (1.63%) HP
7 4 (1.63%) Splunk
8 3 (1.22%) Bloomberg
8 3 (1.22%) Cisco
8 3 (1.22%) Fortinet
8 3 (1.22%) ION Trading
8 3 (1.22%) Oracle
8 3 (1.22%) Reuters
8 3 (1.22%) Salesforce