Period
to 27 May 2018

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > London
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 159 119 107
Rank change year-on-year -40 -12 -3
Contract jobs citing Service Management 823 878 1,000
As % of all contract IT jobs advertised in London 1.81% 2.21% 2.30%
As % of the Processes & Methodologies category 2.07% 2.55% 2.68%
Number of daily rates quoted 584 580 688
London median daily rate £475 £475 £475
10th Percentile £200 £250 £263
90th Percentile £638 £613 £650
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 23 14 13
London median hourly rate £21.50 £14.75 £13.85
Median hourly rate % change year-on-year +45.76% +6.50% -18.53%
10th Percentile £15.45 £10.90 £10.85
90th Percentile £29.15 £38.75 £45.58
England median hourly rate £17.00 £14.75 £14.00
% change year-on-year +15.25% +5.36% -9.68%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 39,792 34,367 37,315
As % of all contract IT jobs advertised in London 87.29% 86.46% 86.00%
Number of daily rates quoted 28,772 24,667 27,027
London median daily rate £500 £475 £458
Median daily rate % change year-on-year +5.26% +3.83% +1.67%
10th Percentile £325 £313 £300
90th Percentile £675 £650 £650
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 554 388 391
London median hourly rate £25.00 £25.00 £21.00
Median hourly rate % change year-on-year - +19.05% +9.49%
10th Percentile £14.00 £12.68 £11.25
90th Percentile £50.50 £52.50 £51.25
England median hourly rate £22.00 £25.50 £23.62
% change year-on-year -13.73% +7.98% +12.45%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in London.

Contractor daily rate trend for Service Management in London

Service Management
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Management in London over the 6 months to 27 May 2018.

Contractor daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in London.

Contractor hourly rate trend for Service Management in London

Service Management
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Management in London over the 6 months to 27 May 2018.

Contractor hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -21 146 £465 +3.33% 28
South London -30 61 £539 +16.49% 4
West London -37 39 £400 -15.79% 8
East London -7 21 £550 - 3
North London -12 1 £150 -56.20%
Service Management
England

For the 6 months to 27 May 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for Service Management.

1 411 (49.94%) ITIL
2 274 (33.29%) ITSM
3 218 (26.49%) Finance
4 182 (22.11%) Windows
5 179 (21.75%) Microsoft
6 174 (21.14%) Agile Software Development
7 156 (18.96%) Active Directory
8 144 (17.50%) ServiceNow
9 130 (15.80%) Project Management
10 129 (15.67%) Security Cleared
11 125 (15.19%) Stakeholder Management
12 121 (14.70%) Change Management
13 119 (14.46%) Service Delivery
14 114 (13.85%) SC Cleared
15 102 (12.39%) Problem-Solving
16 93 (11.30%) Microsoft Office
17 83 (10.09%) SLA
17 83 (10.09%) Analytical Skills
18 82 (9.96%) Incident Management
19 78 (9.48%) PRINCE2
20 77 (9.36%) ITIL Certification
21 72 (8.75%) ITIL V3
21 72 (8.75%) Problem Management
22 71 (8.63%) Service Design
23 65 (7.90%) Migration
24 63 (7.65%) Configuration Management
25 59 (7.17%) Amazon AWS
26 58 (7.05%) SCCM
27 57 (6.93%) Cisco
27 57 (6.93%) Office 365

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (6.68%) MS Exchange
2 22 (2.67%) CMS
3 19 (2.31%) Confluence
4 18 (2.19%) Apache
5 15 (1.82%) Skype for Business
6 14 (1.70%) Tomcat
7 10 (1.22%) IIS
8 9 (1.09%) Exchange Server 2010
8 9 (1.09%) JBoss
8 9 (1.09%) SharePoint
8 9 (1.09%) WordPress
9 8 (0.97%) WebLogic
10 5 (0.61%) Elasticsearch
10 5 (0.61%) Oracle Workflow
11 4 (0.49%) Exchange Server 2007
12 3 (0.36%) Adobe Experience Manager
12 3 (0.36%) BizTalk Server
12 3 (0.36%) Documentum
12 3 (0.36%) Liferay
12 3 (0.36%) Oracle SOA Suite
Applications
1 93 (11.30%) Microsoft Office
2 20 (2.43%) MS Visio
3 18 (2.19%) Microsoft Excel
4 10 (1.22%) Microsoft PowerPoint
5 4 (0.49%) Spreadsheet
6 3 (0.36%) Microsoft Project
7 1 (0.12%) Adobe After Effects
7 1 (0.12%) Adobe Premiere
7 1 (0.12%) AutoCAD
7 1 (0.12%) Avid Media Composer
7 1 (0.12%) Final Cut Pro
7 1 (0.12%) HipChat
7 1 (0.12%) Revit
Business Applications
1 12 (1.46%) Remedy ITSM
2 11 (1.34%) RMDS
3 10 (1.22%) Dynamics AX
4 6 (0.73%) Oracle EBS
4 6 (0.73%) Oracle EBS R12
4 6 (0.73%) Servitor
5 3 (0.36%) Dynamics CRM
5 3 (0.36%) NetSuite
6 2 (0.24%) Documaker
6 2 (0.24%) Elite 3E
6 2 (0.24%) SAP CRM
6 2 (0.24%) Workfront
7 1 (0.12%) Oracle BPM
7 1 (0.12%) SAP CO
7 1 (0.12%) SAP ERP
7 1 (0.12%) SAP FI
7 1 (0.12%) SAP FI/CO
7 1 (0.12%) Unit4 Business World
Cloud Services
1 59 (7.17%) Amazon AWS
2 57 (6.93%) Office 365
3 50 (6.08%) Microsoft Azure
4 15 (1.82%) SaaS
5 8 (0.97%) G Suite
6 7 (0.85%) IaaS
6 7 (0.85%) PaaS
7 5 (0.61%) Azure Active Directory
7 5 (0.61%) Mimecast
7 5 (0.61%) Yammer
8 3 (0.36%) Amazon CloudWatch
8 3 (0.36%) Amazon EC2
8 3 (0.36%) Amazon ELB
8 3 (0.36%) Amazon S3
8 3 (0.36%) Dynamics 365
8 3 (0.36%) Serverless
8 3 (0.36%) Virtual Private Cloud
9 2 (0.24%) AWS Lambda
9 2 (0.24%) GitHub
9 2 (0.24%) Google Cloud Platform
Communications & Networking
1 53 (6.44%) WAN
2 44 (5.35%) DNS
3 38 (4.62%) Firewall
4 34 (4.13%) LAN
5 26 (3.16%) VPN
6 23 (2.79%) DHCP
7 19 (2.31%) Network Security
8 18 (2.19%) Unified Communications
9 16 (1.94%) Remote Desktop
9 16 (1.94%) SSL
9 16 (1.94%) Wireless
10 14 (1.70%) MPLS
10 14 (1.70%) TCP/IP
10 14 (1.70%) Wi-Fi
11 12 (1.46%) SAN
12 11 (1.34%) Cisco IOS
12 11 (1.34%) Skype
13 9 (1.09%) Internet
13 9 (1.09%) VoIP
14 8 (0.97%) OSPF
Database & Business Intelligence
1 19 (2.31%) SQL Server
2 11 (1.34%) Oracle Database
3 10 (1.22%) Relational Database
4 6 (0.73%) PostgreSQL
5 5 (0.61%) SQL Server Reporting Services
6 4 (0.49%) Oracle ODI
6 4 (0.49%) Oracle Reports
6 4 (0.49%) Power BI
6 4 (0.49%) RDBMS
7 3 (0.36%) Amazon RDS
7 3 (0.36%) Hadoop
7 3 (0.36%) MySQL
7 3 (0.36%) Oracle BI EE
7 3 (0.36%) Oracle BI Publisher
7 3 (0.36%) Oracle Database 12c
7 3 (0.36%) Qlik Sense
7 3 (0.36%) QlikView
7 3 (0.36%) SQL Server 2008
8 2 (0.24%) Data Warehouse
8 2 (0.24%) SQL Server Integration Services
Development Applications
1 46 (5.59%) JIRA
2 23 (2.79%) Jenkins
3 21 (2.55%) Git (software)
4 6 (0.73%) Bitbucket
5 5 (0.61%) SonarQube
5 5 (0.61%) Team Foundation Server
6 4 (0.49%) Ant
6 4 (0.49%) JUnit
6 4 (0.49%) Liquibase
6 4 (0.49%) Maven
6 4 (0.49%) Sonatype Nexus
6 4 (0.49%) Visual Studio
7 3 (0.36%) MSI
7 3 (0.36%) TestRail
8 2 (0.24%) Selenium
8 2 (0.24%) Subversion
8 2 (0.24%) Visual Studio Team System
9 1 (0.12%) JMeter
9 1 (0.12%) Mercurial
9 1 (0.12%) VSS/SourceSafe
General
1 218 (26.49%) Finance
2 46 (5.59%) Banking
3 34 (4.13%) Telecoms
4 32 (3.89%) Law
5 30 (3.65%) Legal
6 16 (1.94%) Retail
7 15 (1.82%) Back Office
7 15 (1.82%) Financial Institution
8 14 (1.70%) Investment Banking
8 14 (1.70%) Publishing
9 8 (0.97%) Billing
9 8 (0.97%) Marketing
10 4 (0.49%) Manufacturing
10 4 (0.49%) Pharmaceutical
11 3 (0.36%) Advertising
11 3 (0.36%) Corporate Banking
11 3 (0.36%) Electronics
11 3 (0.36%) Front Office
11 3 (0.36%) German Language
11 3 (0.36%) Retail Banking
Job Titles
1 188 (22.84%) Analyst
2 85 (10.33%) Architect
2 85 (10.33%) Service Manager
3 83 (10.09%) Service Analyst
4 60 (7.29%) Developer
5 59 (7.17%) Business Analyst
5 59 (7.17%) Project Manager
6 58 (7.05%) Consultant
7 57 (6.93%) Service Desk Analyst
8 42 (5.10%) Support Analyst
9 37 (4.50%) 2nd Line Support
10 36 (4.37%) Support Engineer
11 34 (4.13%) Service Architect
11 34 (4.13%) ServiceNow Developer
12 33 (4.01%) Transition Manager
13 32 (3.89%) Service Transition Manager
14 27 (3.28%) IT Manager
15 26 (3.16%) Desktop Support
16 23 (2.79%) Service Management Analyst
17 22 (2.67%) Delivery Manager
Libraries, Frameworks & Software Standards
1 42 (5.10%) Web Services
2 33 (4.01%) CSS
3 31 (3.77%) HTML
4 27 (3.28%) AngularJS
4 27 (3.28%) XML
5 25 (3.04%) Ajax
6 24 (2.92%) REST
7 18 (2.19%) LDAP
8 17 (2.07%) SOAP
9 13 (1.58%) SailPoint
10 11 (1.34%) Middleware
11 6 (0.73%) XHTML
12 5 (0.61%) JMS
12 5 (0.61%) Oracle Fusion
12 5 (0.61%) SAML
13 4 (0.49%) .NET
13 4 (0.49%) Elastic Stack
13 4 (0.49%) MCollective
14 3 (0.36%) Node.js
14 3 (0.36%) RabbitMQ
Miscellaneous
1 83 (10.09%) Analytical Skills
2 52 (6.32%) Management Information System
3 45 (5.47%) Data Centre
4 24 (2.92%) Smartphone
5 22 (2.67%) CMDB
6 19 (2.31%) Computer Science
7 18 (2.19%) User Experience
8 15 (1.82%) Self-Motivation
9 12 (1.46%) Security Operations Centre
10 11 (1.34%) NHS
11 10 (1.22%) Greenfield Project
11 10 (1.22%) Hedge funds
12 9 (1.09%) Handset
13 8 (0.97%) Data Protection Act
13 8 (0.97%) Mobile App
13 8 (0.97%) Replication
13 8 (0.97%) Virtual Team
14 7 (0.85%) Blackberry
15 6 (0.73%) Video Conferencing
16 5 (0.61%) iPhone
Operating Systems
1 182 (22.11%) Windows
2 54 (6.56%) Windows 10
3 48 (5.83%) Android
3 48 (5.83%) Linux
4 47 (5.71%) Windows 7
5 37 (4.50%) Apple iOS
6 36 (4.37%) Windows Server
7 22 (2.67%) Unix
7 22 (2.67%) Windows Server 2008
8 21 (2.55%) Mac OS X
9 20 (2.43%) Windows Server 2012
10 10 (1.22%) Red Hat Enterprise Linux
11 9 (1.09%) CentOS
12 8 (0.97%) Mac OS
13 5 (0.61%) Windows Server 2003
14 4 (0.49%) Windows 2000
14 4 (0.49%) Windows 8
14 4 (0.49%) Windows XP
15 3 (0.36%) AIX
16 2 (0.24%) VMS
Processes & Methodologies
1 411 (49.94%) ITIL
2 274 (33.29%) ITSM
3 174 (21.14%) Agile Software Development
4 130 (15.80%) Project Management
5 125 (15.19%) Stakeholder Management
6 121 (14.70%) Change Management
7 119 (14.46%) Service Delivery
8 102 (12.39%) Problem-Solving
9 82 (9.96%) Incident Management
10 78 (9.48%) PRINCE2
11 72 (8.75%) ITIL V3
11 72 (8.75%) Problem Management
12 71 (8.63%) Service Design
13 65 (7.90%) Migration
14 63 (7.65%) Configuration Management
15 52 (6.32%) Waterfall
16 51 (6.20%) Continuous Improvement
17 47 (5.71%) Release Management
18 42 (5.10%) Scrum
19 39 (4.74%) DevOps
Programming Languages
1 48 (5.83%) JavaScript
2 39 (4.74%) SQL
3 34 (4.13%) Java
4 24 (2.92%) PowerShell
5 16 (1.94%) Python
6 12 (1.46%) BeanShell
7 10 (1.22%) T-SQL
8 9 (1.09%) Perl
9 8 (0.97%) Bash Shell
10 6 (0.73%) Ruby
11 5 (0.61%) C
12 4 (0.49%) C#
12 4 (0.49%) PL/SQL
12 4 (0.49%) Shell Script
13 3 (0.36%) C++
13 3 (0.36%) Groovy
14 2 (0.24%) PHP
14 2 (0.24%) Scala
14 2 (0.24%) VBScript
15 1 (0.12%) ABAP
Qualifications
1 129 (15.67%) Security Cleared
2 114 (13.85%) SC Cleared
3 77 (9.36%) ITIL Certification
4 50 (6.08%) Degree
5 22 (2.67%) Microsoft Certification
6 18 (2.19%) PMP
7 15 (1.82%) Cisco Certification
8 10 (1.22%) CISSP
8 10 (1.22%) PMI Certification
8 10 (1.22%) PRINCE2 Practitioner
9 9 (1.09%) APMP
9 9 (1.09%) MCSE
10 8 (0.97%) CISM
10 8 (0.97%) DV Cleared
11 7 (0.85%) MCSA
11 7 (0.85%) PRINCE2 Certification
12 6 (0.73%) CCNP
12 6 (0.73%) ISTQB
12 6 (0.73%) MCP
12 6 (0.73%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 83 (10.09%) SLA
2 14 (1.70%) GDPR
2 14 (1.70%) PMO
3 11 (1.34%) Data Quality
3 11 (1.34%) ISO/IEC 20000
4 10 (1.22%) PCI DSS
5 5 (0.61%) COBIT
6 4 (0.49%) ISO/IEC 27001
6 4 (0.49%) PMBOK
7 2 (0.24%) HMG Security Policy Framework
7 2 (0.24%) PSD2
7 2 (0.24%) QA
7 2 (0.24%) Sarbanes-Oxley
8 1 (0.12%) Disclosure Scotland
8 1 (0.12%) HL7
8 1 (0.12%) WCAG
System Software
1 156 (18.96%) Active Directory
2 30 (3.65%) VMware Infrastructure
3 15 (1.82%) Microsoft App-V
4 9 (1.09%) Virtual Machines
5 6 (0.73%) Docker
6 4 (0.49%) Hyper-V
6 4 (0.49%) Postfix
6 4 (0.49%) Squid
6 4 (0.49%) vCloud
6 4 (0.49%) VMware ESXi
7 3 (0.36%) ProxySG
7 3 (0.36%) Terminal Services
7 3 (0.36%) vSphere
7 3 (0.36%) XenApp
8 2 (0.24%) BitLocker
8 2 (0.24%) VMware Server
9 1 (0.12%) OpenAM
9 1 (0.12%) Time Sharing Option
9 1 (0.12%) Virtual Servers
Systems Management
1 58 (7.05%) SCCM
2 21 (2.55%) AirWatch
3 19 (2.31%) Systems Management Server (SMS)
4 16 (1.94%) SCOM
5 10 (1.22%) Single Sign-On
6 9 (1.09%) Ansible
7 8 (0.97%) Puppet
8 7 (0.85%) Kibana
9 6 (0.73%) Docker Swarm
9 6 (0.73%) Kubernetes
9 6 (0.73%) Terraform
9 6 (0.73%) WSUS
10 5 (0.61%) PingFederate
10 5 (0.61%) ZABBIX
11 4 (0.49%) HP Quality Center
11 4 (0.49%) logstash
11 4 (0.49%) Oracle Enterprise Manager
11 4 (0.49%) Rancher
12 3 (0.36%) Sysdig
12 3 (0.36%) vCenter Server
Vendors
1 179 (21.75%) Microsoft
2 144 (17.50%) ServiceNow
3 57 (6.93%) Cisco
4 50 (6.08%) VMware
5 41 (4.98%) HP
6 37 (4.50%) Oracle
7 36 (4.37%) Citrix
8 32 (3.89%) Google
9 28 (3.40%) Ivanti
10 27 (3.28%) Remedy
11 21 (2.55%) Dell
12 17 (2.07%) Reuters
13 16 (1.94%) SAP
14 15 (1.82%) Bloomberg
15 13 (1.58%) Apple
16 11 (1.34%) Symantec
17 10 (1.22%) BMC
18 9 (1.09%) CheckPoint
18 9 (1.09%) Red Hat
18 9 (1.09%) Riverbed