Service Management Contracts in London

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management England / London
Location	3 months to 24 Jun 2017	Same period 2016	Same period 2015
Rank	120	107	103
Rank change year-on-year	-13	-4
Contract jobs citing Service Management	448	505	492
As % of all contract IT jobs advertised in London	2.19%	2.33%	2.10%
As % of the Processes & Methodologies category	2.53%	2.73%	2.56%
Number of daily rates quoted	308	361	303
Median daily rate	£475	£475	£425
Median daily rate % change year-on-year	-	+11.76%
90% offered a daily rate of more than	£266	£260	£265
10% offered a daily rate of more than	£600	£650	£600
UK excluding London median daily rate	£400	£402	£375
% change year-on-year	-0.37%	+7.06%
Number of hourly rates quoted	7	9	6
Median hourly rate	£14.75	£12.50	£17.25
Median hourly rate % change year-on-year	+18.00%	-27.53%
90% offered a hourly rate of more than	£12.00	£12.50	£15.96
10% offered a hourly rate of more than	£37.50	£38.20	£170.00
UK excluding London median hourly rate	£17.50	£14.75	£13.35
% change year-on-year	+18.64%	+10.48%

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process and methodology skills.

Contract Process & Methodology Skills London
Contract job vacancies with a requirement for process and methodology skills	17711	18496	19220
As % of all contract IT job vacancies advertised in London	86.64%	85.33%	82.14%
Number of daily rates quoted	12688	13519	13610
Median daily rate	£500	£475	£450
Median daily rate % change year-on-year	+5.26%	+5.55%
90% offered a daily rate of more than	£350	£325	£310
10% offered a daily rate of more than	£630	£625	£625
UK excluding London median daily rate	£415	£400	£380
% change year-on-year	+3.75%	+5.26%
Number of hourly rates quoted	188	159	261
Median hourly rate	£26.50	£21.00	£21.50
Median hourly rate % change year-on-year	+26.19%	-2.32%
90% offered a hourly rate of more than	£14.75	£12.50	£11.00
10% offered a hourly rate of more than	£51.25	£46.00	£55.00
UK excluding London median hourly rate	£34.00	£28.50	£30.00
% change year-on-year	+19.29%	-5.00%

Service Management
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in London.

Contractor daily rate trend for Service Management in London

Service Management
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Management in London over the 3 months to 24 June 2017.

Contractor daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in London.

Contractor hourly rate trend for Service Management in London

Service Management
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Management in London over the 3 months to 24 June 2017.

Contractor hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
City of London	-2	59	£444	-11.25%	16
Westminster	+12	12	£350	-20.45%
Uxbridge	0	7	£283	-	1
Croydon	+6	6	-	-	1
Hammersmith	-	5	£450	-	1
Canary Wharf	+2	3	£575	+12.74%
Bromley	-4	3	£425	-15.00%
Docklands, London	+1	2	-	-
Brentford	0	2	£385	+170.17%
Kingston Upon Thames	-7	2	£425	-
Hayes	+3	1	£475	-
Southwark	-3	1	£440	-
Osterley	-	1	£463	-
Service Management England

Service Management
Top 30 Co-occurring IT Skills in London

For the 6 months to 24 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Service Management.

1	561 (62.20%)	ITIL
2	263 (29.16%)	ITSM
3	199 (22.06%)	Finance
4	168 (18.63%)	Security Cleared
5	160 (17.74%)	ServiceNow
6	157 (17.41%)	Service Delivery
7	153 (16.96%)	Agile Software Development
8	144 (15.96%)	Project Management
9	139 (15.41%)	Windows
10	131 (14.52%)	SC Cleared
11	127 (14.08%)	Microsoft
12	124 (13.75%)	Stakeholder Management
13	114 (12.64%)	Active Directory
14	109 (12.08%)	Linux
15	100 (11.09%)	Change Management

16	98 (10.86%)	ITIL V3
17	91 (10.09%)	Analytical Skills
18	79 (8.76%)	VMware
18	79 (8.76%)	Configuration Management
19	78 (8.65%)	SLA
20	76 (8.43%)	Scrum
21	74 (8.20%)	Banking
22	73 (8.09%)	ITIL Certification
22	73 (8.09%)	PRINCE2
23	70 (7.76%)	Management Information System
24	69 (7.65%)	Microsoft Office
25	64 (7.10%)	DevOps
25	64 (7.10%)	Windows Server
26	63 (6.98%)	Retail
27	60 (6.65%)	Oracle

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	29 (3.22%)	CMS
2	28 (3.10%)	Confluence
3	24 (2.66%)	SharePoint
4	17 (1.88%)	MS Exchange
5	12 (1.33%)	Apache
6	11 (1.22%)	Elasticsearch
6	11 (1.22%)	Skype for Business
7	10 (1.11%)	Tomcat
8	8 (0.89%)	Adobe Experience Manager
9	7 (0.78%)	Blackberry Enterprise Server
9	7 (0.78%)	WebSphere
9	7 (0.78%)	WebSphere Application Server
10	5 (0.55%)	OpenStack
11	4 (0.44%)	Magnolia
11	4 (0.44%)	WebLogic
11	4 (0.44%)	WildFly
12	3 (0.33%)	JBoss
13	2 (0.22%)	Exchange Server 2010
13	2 (0.22%)	GroupWise
13	2 (0.22%)	IBM Notes

Applications
1	69 (7.65%)	Microsoft Office
2	49 (5.43%)	Microsoft Excel
3	24 (2.66%)	Microsoft PowerPoint
4	11 (1.22%)	MS Visio
5	9 (1.00%)	Microsoft Project
6	3 (0.33%)	Spreadsheet
7	1 (0.11%)	HipChat
7	1 (0.11%)	S-PLUS

Business Applications
1	17 (1.88%)	Remedy ITSM
2	11 (1.22%)	Dynamics CRM
3	7 (0.78%)	SAP Oil and Gas
4	3 (0.33%)	iTrent
5	2 (0.22%)	Dynamics AX
5	2 (0.22%)	NetSuite
5	2 (0.22%)	Oracle EBS
5	2 (0.22%)	RMDS
5	2 (0.22%)	SAP FI
5	2 (0.22%)	SAP SD
6	1 (0.11%)	Endur
6	1 (0.11%)	Findur
6	1 (0.11%)	JDE EnterpriseOne
6	1 (0.11%)	Northgate Housing
6	1 (0.11%)	Oracle BPM
6	1 (0.11%)	Oracle EBS R12
6	1 (0.11%)	Oracle ERP
6	1 (0.11%)	Payment Gateway
6	1 (0.11%)	Remedy AR System
6	1 (0.11%)	SAP CRM

Cloud Services
1	38 (4.21%)	Amazon AWS
2	34 (3.77%)	Office 365
3	29 (3.22%)	Microsoft Azure
4	13 (1.44%)	G Suite
5	10 (1.11%)	Amazon CloudWatch
5	10 (1.11%)	Amazon EC2
5	10 (1.11%)	Amazon ELB
5	10 (1.11%)	Amazon S3
5	10 (1.11%)	Virtual Private Cloud
6	8 (0.89%)	PaaS
7	7 (0.78%)	SaaS
8	5 (0.55%)	IaaS
9	4 (0.44%)	AWS CloudFormation
9	4 (0.44%)	Cloud Computing
9	4 (0.44%)	GitHub
10	3 (0.33%)	Azure Active Directory
10	3 (0.33%)	OneDrive
10	3 (0.33%)	OpenShift
10	3 (0.33%)	Yammer
11	1 (0.11%)	IBM Cloud

Communications & Networking
1	40 (4.43%)	Firewall
2	39 (4.32%)	DNS
3	33 (3.66%)	WAN
4	32 (3.55%)	TCP/IP
5	28 (3.10%)	LAN
6	21 (2.33%)	Wireless
7	20 (2.22%)	VPN
8	19 (2.11%)	HTTP
8	19 (2.11%)	Network Security
9	17 (1.88%)	SSL
10	16 (1.77%)	LDAP
11	15 (1.66%)	Cisco Nexus
12	13 (1.44%)	Cisco ASA
13	12 (1.33%)	SSH
14	11 (1.22%)	OpenLDAP
14	11 (1.22%)	OpenVPN
15	10 (1.11%)	SAN
15	10 (1.11%)	Skype
16	9 (1.00%)	Cisco IOS
16	9 (1.00%)	Internet

Database & Business Intelligence
1	31 (3.44%)	PostgreSQL
2	23 (2.55%)	SQL Server
3	19 (2.11%)	Oracle Database
4	13 (1.44%)	Relational Database
5	10 (1.11%)	Amazon RDS
6	9 (1.00%)	MySQL
7	8 (0.89%)	Big Data
8	7 (0.78%)	Oracle Database 11g
8	7 (0.78%)	SQL Server 2012
9	6 (0.67%)	DB2
9	6 (0.67%)	Hadoop
10	4 (0.44%)	Apache Hive
10	4 (0.44%)	FileMaker
10	4 (0.44%)	HBase
11	3 (0.33%)	Data Warehouse
11	3 (0.33%)	MongoDB
11	3 (0.33%)	Oracle Reports
11	3 (0.33%)	Power BI
12	2 (0.22%)	Electronic Patient Records
12	2 (0.22%)	SQL Server Integration Services

Development Applications
1	48 (5.32%)	JIRA
2	31 (3.44%)	Git (software)
3	29 (3.22%)	Jenkins
4	17 (1.88%)	Sonatype Nexus
5	14 (1.55%)	Maven
6	12 (1.33%)	Ant
6	12 (1.33%)	JUnit
7	11 (1.22%)	Liquibase
7	11 (1.22%)	SonarQube
8	10 (1.11%)	Bitbucket
9	6 (0.67%)	Vagrant
10	3 (0.33%)	Team Foundation Server
10	3 (0.33%)	TeamCity
11	2 (0.22%)	Grunt
11	2 (0.22%)	JMeter
11	2 (0.22%)	LoadRunner
11	2 (0.22%)	Oracle Forms
11	2 (0.22%)	Selenium
11	2 (0.22%)	Visual Studio Team System
12	1 (0.11%)	Octopus Deploy

General
1	199 (22.06%)	Finance
2	74 (8.20%)	Banking
3	63 (6.98%)	Retail
4	40 (4.43%)	Law
5	28 (3.10%)	Telecoms
6	27 (2.99%)	Legal
7	19 (2.11%)	Investment Banking
8	15 (1.66%)	Manufacturing
9	14 (1.55%)	Marketing
9	14 (1.55%)	Pharmaceutical
10	13 (1.44%)	Financial Institution
11	10 (1.11%)	Retail Banking
12	8 (0.89%)	Back Office
12	8 (0.89%)	Electronics
13	7 (0.78%)	Billing
14	4 (0.44%)	Front Office
14	4 (0.44%)	Italian Language
14	4 (0.44%)	Publishing
15	2 (0.22%)	Advertising
15	2 (0.22%)	Spanish Language

Job Titles
1	186 (20.62%)	Analyst
2	124 (13.75%)	Service Manager
3	79 (8.76%)	Architect
4	75 (8.31%)	Developer
5	65 (7.21%)	Project Manager
6	63 (6.98%)	Service Analyst
7	60 (6.65%)	Business Analyst
8	57 (6.32%)	Consultant
9	43 (4.77%)	Services Delivery Manager
10	40 (4.43%)	Delivery Manager
11	39 (4.32%)	ServiceNow Developer
12	35 (3.88%)	Support Analyst
13	34 (3.77%)	Service Desk Analyst
14	32 (3.55%)	ITIL Manager
15	26 (2.88%)	ITIL Service Manager
16	24 (2.66%)	Administrator
16	24 (2.66%)	Programme Manager
17	23 (2.55%)	DevOps Engineer
18	22 (2.44%)	Service Architect
18	22 (2.44%)	Transition Manager

Libraries, Frameworks & Software Standards
1	53 (5.88%)	HTML
2	51 (5.65%)	XML
3	46 (5.10%)	CSS
4	28 (3.10%)	REST
5	27 (2.99%)	Web Services
6	23 (2.55%)	JSON
7	22 (2.44%)	SOAP
8	17 (1.88%)	AngularJS
9	14 (1.55%)	RSS
9	14 (1.55%)	XSLT
10	12 (1.33%)	Elastic Stack
10	12 (1.33%)	Middleware
11	11 (1.22%)	Ajax
11	11 (1.22%)	MCollective
11	11 (1.22%)	PostGIS
12	10 (1.11%)	Software Packaging
13	8 (0.89%)	.NET
13	8 (0.89%)	HTML5
13	8 (0.89%)	Twitter Bootstrap
14	7 (0.78%)	J2EE

Miscellaneous
1	91 (10.09%)	Analytical Skills
2	70 (7.76%)	Management Information System
3	57 (6.32%)	Data Centre
4	54 (5.99%)	CMDB
5	19 (2.11%)	Blackberry
6	18 (2.00%)	Enterprise Software
7	16 (1.77%)	Virtual Team
8	15 (1.66%)	Linux Command Line
8	15 (1.66%)	NHS
9	14 (1.55%)	Web 2.0
10	12 (1.33%)	User Experience
11	9 (1.00%)	Data Protection Act
11	9 (1.00%)	Fat Client
11	9 (1.00%)	Greenfield Project
11	9 (1.00%)	Thin Client
12	8 (0.89%)	Smartphone
13	7 (0.78%)	iSeries
14	6 (0.67%)	Clustering
14	6 (0.67%)	Computer Science
15	5 (0.55%)	Equities

Operating Systems
1	139 (15.41%)	Windows
2	109 (12.08%)	Linux
3	64 (7.10%)	Windows Server
4	44 (4.88%)	CentOS
5	42 (4.66%)	Unix
6	37 (4.10%)	Red Hat Enterprise Linux
7	27 (2.99%)	Windows 7
8	24 (2.66%)	Windows 10
9	20 (2.22%)	Windows Server 2012
10	18 (2.00%)	Ubuntu
11	15 (1.66%)	Mac OS X
12	12 (1.33%)	Oracle Linux
13	11 (1.22%)	Android
14	10 (1.11%)	AIX
14	10 (1.11%)	SUSE Linux Enterprise Server
15	9 (1.00%)	Apple iOS
15	9 (1.00%)	Windows Server 2008
16	8 (0.89%)	Windows Server 2003
17	6 (0.67%)	SUSE
18	4 (0.44%)	Windows 8

Processes & Methodologies
1	561 (62.20%)	ITIL
2	263 (29.16%)	ITSM
3	157 (17.41%)	Service Delivery
4	153 (16.96%)	Agile Software Development
5	144 (15.96%)	Project Management
6	124 (13.75%)	Stakeholder Management
7	100 (11.09%)	Change Management
8	98 (10.86%)	ITIL V3
9	79 (8.76%)	Configuration Management
10	76 (8.43%)	Scrum
11	73 (8.09%)	PRINCE2
12	64 (7.10%)	DevOps
13	60 (6.65%)	Incident Management
13	60 (6.65%)	Service Design
14	52 (5.76%)	Coaching
14	52 (5.76%)	Continuous Improvement
15	50 (5.54%)	Problem Management
16	45 (4.99%)	Release Management
17	44 (4.88%)	Business Analysis
18	43 (4.77%)	User Acceptance Testing

Programming Languages
1	57 (6.32%)	JavaScript
1	57 (6.32%)	SQL
2	50 (5.54%)	Java
3	41 (4.55%)	PowerShell
3	41 (4.55%)	Python
4	24 (2.66%)	Bash Shell
5	23 (2.55%)	C
6	22 (2.44%)	Perl
7	21 (2.33%)	Shell Script
8	19 (2.11%)	PHP
9	16 (1.77%)	C#
10	10 (1.11%)	Groovy
11	9 (1.00%)	Ruby
12	6 (0.67%)	VBA
13	5 (0.55%)	Korn
14	3 (0.33%)	C++
14	3 (0.33%)	VB
15	2 (0.22%)	JCL
15	2 (0.22%)	PL/SQL
15	2 (0.22%)	VBScript

Qualifications
1	168 (18.63%)	Security Cleared
2	131 (14.52%)	SC Cleared
3	73 (8.09%)	ITIL Certification
4	45 (4.99%)	Degree
5	34 (3.77%)	DV Cleared
6	23 (2.55%)	VMware Certified Professional (VCP)
7	22 (2.44%)	Cisco Certification
7	22 (2.44%)	Microsoft Certification
8	13 (1.44%)	ISEB
9	10 (1.11%)	CCIE
9	10 (1.11%)	MCP
10	9 (1.00%)	CCNA
10	9 (1.00%)	CTC Cleared
11	8 (0.89%)	CISSP
12	7 (0.78%)	BPSS Clearance
12	7 (0.78%)	MCSE
13	6 (0.67%)	MCITP
13	6 (0.67%)	MCTS
14	5 (0.55%)	Citrix Certification
14	5 (0.55%)	PRINCE2 Practitioner

Quality Assurance & Compliance
1	78 (8.65%)	SLA
2	23 (2.55%)	QA
3	19 (2.11%)	PMO
4	16 (1.77%)	ISO/IEC 20000
5	10 (1.11%)	COBIT
5	10 (1.11%)	Disclosure Scotland
6	7 (0.78%)	ISO/IEC 27001
6	7 (0.78%)	PCI DSS
7	4 (0.44%)	ISO 9001
7	4 (0.44%)	Sarbanes-Oxley
8	3 (0.33%)	GDPR
8	3 (0.33%)	MiFID
9	2 (0.22%)	Data Quality
9	2 (0.22%)	ISO/IEC 19770
9	2 (0.22%)	ISO/IEC 27002 (supersedes ISO/IEC 17799)
10	1 (0.11%)	EFQM

System Software
1	114 (12.64%)	Active Directory
2	51 (5.65%)	VMware Infrastructure
3	25 (2.77%)	vSphere
4	24 (2.66%)	Virtual Machines
5	19 (2.11%)	Hyper-V
6	17 (1.88%)	Docker
6	17 (1.88%)	vCloud
6	17 (1.88%)	VMware ESXi
7	13 (1.44%)	Virtual Desktop
8	11 (1.22%)	Postfix
8	11 (1.22%)	Squid
9	5 (0.55%)	XenDesktop
10	4 (0.44%)	XenApp
11	2 (0.22%)	DFS Replication
11	2 (0.22%)	KVM
11	2 (0.22%)	Microsoft App-V
11	2 (0.22%)	Oracle RAC
11	2 (0.22%)	RACF
11	2 (0.22%)	Terminal Services
11	2 (0.22%)	Time Sharing Option

Systems Management
1	37 (4.10%)	SCCM
2	35 (3.88%)	Puppet
3	25 (2.77%)	SCOM
4	22 (2.44%)	Ansible
5	17 (1.88%)	ZABBIX
6	16 (1.77%)	vCenter Server
7	14 (1.55%)	Kubernetes
8	13 (1.44%)	Terraform
9	11 (1.22%)	Docker Swarm
9	11 (1.22%)	Kibana
9	11 (1.22%)	logstash
9	11 (1.22%)	Rancher
10	10 (1.11%)	Rsyslog
10	10 (1.11%)	Sysdig
11	6 (0.67%)	FortiGate
11	6 (0.67%)	Forum Sentry
11	6 (0.67%)	Microsoft Clustering
11	6 (0.67%)	PowerCLI
11	6 (0.67%)	Symantec Endpoint Protection
11	6 (0.67%)	Tivoli Storage Manager

Vendors
1	160 (17.74%)	ServiceNow
2	127 (14.08%)	Microsoft
3	79 (8.76%)	VMware
4	60 (6.65%)	Oracle
5	44 (4.88%)	HP
6	42 (4.66%)	Cisco
7	39 (4.32%)	SAP
8	32 (3.55%)	Red Hat
8	32 (3.55%)	Remedy
9	21 (2.33%)	Citrix
10	18 (2.00%)	IBM
10	18 (2.00%)	Splunk
11	14 (1.55%)	SolarWinds
12	13 (1.44%)	Google
13	11 (1.22%)	LANDesk
13	11 (1.22%)	Sonatype
14	10 (1.11%)	Adobe
14	10 (1.11%)	CheckPoint
14	10 (1.11%)	F5
14	10 (1.11%)	Palo Alto