Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 3 November 2025, with comparisons to the same periods in the previous two years.

6 months to
3 Nov 2025
Same period 2024 Same period 2023
Rank 176 125 120
Rank change year-on-year -51 -5 +21
Contract jobs citing Service Management 224 329 435
As % of all contract jobs in London 1.65% 2.12% 2.14%
As % of the Processes & Methodologies category 1.78% 2.38% 2.38%
Number of daily rates quoted 140 192 314
10th Percentile £308 £278 £313
25th Percentile £405 £395 £452
Median daily rate (50th Percentile) £500 £506 £550
Median % change year-on-year -1.23% -7.95% -
75th Percentile £588 £614 £675
90th Percentile £720 £699 £749
England median daily rate £500 £515 £545
% change year-on-year -2.91% -5.50% +3.81%
Number of hourly rates quoted 1 2 6
10th Percentile - £19.23 £16.13
25th Percentile £85.00 £20.31 £23.81
Median hourly rate £90.00 £22.75 £47.63
Median % change year-on-year +295.60% -52.23% +126.79%
75th Percentile £95.00 £25.31 £73.44
90th Percentile - £26.48 £76.88
England median hourly rate £22.14 £27.50 £28.88
% change year-on-year -19.49% -4.76% +35.88%

All Process and Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 12,570 13,844 18,239
As % of all contract IT jobs advertised in London 92.41% 89.13% 89.75%
Number of daily rates quoted 8,263 8,916 13,154
10th Percentile £331 £350 £360
25th Percentile £425 £450 £463
Median daily rate (50th Percentile) £538 £550 £575
Median % change year-on-year -2.27% -4.35% -2.13%
75th Percentile £663 £675 £688
90th Percentile £775 £800 £800
England median daily rate £508 £525 £550
% change year-on-year -3.33% -4.55% -
Number of hourly rates quoted 248 166 235
10th Percentile £17.98 £17.38 £18.40
25th Percentile £25.03 £25.06 £21.25
Median hourly rate £30.25 £38.29 £37.50
Median % change year-on-year -20.99% +2.09% -1.15%
75th Percentile £47.13 £58.75 £60.88
90th Percentile £65.00 £80.38 £77.50
England median hourly rate £25.15 £38.07 £44.50
% change year-on-year -33.94% -14.45% +27.14%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 3 November 2025.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 3 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -11 46 £508 +1.25% 20
West London -5 6 £425 -24.78% 7
South London -13 5 £578 +162.73% 1
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 20 (8.93%) SharePoint
2 17 (7.59%) Microsoft Exchange
3 16 (7.14%) Confluence
4 2 (0.89%) Apache Solr
5 1 (0.45%) SAS
Applications
1 8 (3.57%) Microsoft Excel
1 8 (3.57%) Microsoft Office
2 4 (1.79%) Autodesk Inventor
3 3 (1.34%) Microsoft PowerPoint
4 2 (0.89%) MS Visio
5 1 (0.45%) Chatbot
5 1 (0.45%) Spreadsheet
Business Applications
1 8 (3.57%) Remedy ITSM
2 6 (2.68%) Oracle ERP
2 6 (2.68%) SAP S/4HANA
3 4 (1.79%) Salesforce CRM
3 4 (1.79%) Workday HCM
4 3 (1.34%) Dynamics CRM
5 2 (0.89%) ResourceLink
6 1 (0.45%) Cloudability
6 1 (0.45%) Integrated Workplace Management System
6 1 (0.45%) SAP ERP
6 1 (0.45%) SAP SM
Cloud Services
1 47 (20.98%) Azure
2 35 (15.63%) Microsoft 365
3 17 (7.59%) AWS
4 15 (6.70%) Power Platform
5 14 (6.25%) Azure DevOps
5 14 (6.25%) Entra ID
6 10 (4.46%) OneDrive
7 6 (2.68%) Dynamics 365
7 6 (2.68%) PowerApps
8 5 (2.23%) Azure Logic Apps
8 5 (2.23%) Azure Monitor
8 5 (2.23%) GitHub
8 5 (2.23%) Power Automate
8 5 (2.23%) SaaS
9 4 (1.79%) PaaS
10 3 (1.34%) Azure Functions
10 3 (1.34%) GCP
10 3 (1.34%) GitHub Actions
10 3 (1.34%) Microsoft Copilot
10 3 (1.34%) Microsoft Purview
Communications & Networking
1 9 (4.02%) Firewall
2 8 (3.57%) VPN
3 7 (3.13%) DNS
4 6 (2.68%) WAN
5 5 (2.23%) DHCP
5 5 (2.23%) Network Security
6 4 (1.79%) LAN
7 3 (1.34%) Remote Desktop
7 3 (1.34%) SD-WAN
7 3 (1.34%) Wi-Fi
8 2 (0.89%) BGP
8 2 (0.89%) DKIM
8 2 (0.89%) DMARC
8 2 (0.89%) Softphone
8 2 (0.89%) SSH
8 2 (0.89%) TCP/IP
8 2 (0.89%) Wireless
9 1 (0.45%) HTTP
9 1 (0.45%) Intrusion Detection
9 1 (0.45%) IP Telephony
Database & Business Intelligence
1 10 (4.46%) Power BI
2 3 (1.34%) MySQL
2 3 (1.34%) Tableau
3 2 (0.89%) Amazon Redshift
3 2 (0.89%) BigQuery
3 2 (0.89%) Elasticsearch
3 2 (0.89%) Looker
3 2 (0.89%) Pentaho
3 2 (0.89%) Power Query
3 2 (0.89%) SQL Server Integration Services
3 2 (0.89%) SQL Server Reporting Services
4 1 (0.45%) KNIME
4 1 (0.45%) Relational Database
4 1 (0.45%) SQL Server
Development Applications
1 32 (14.29%) JIRA
2 2 (0.89%) Jenkins
3 1 (0.45%) Bitbucket
3 1 (0.45%) Git
3 1 (0.45%) GitLab
3 1 (0.45%) ScriptRunner
3 1 (0.45%) Zephyr
General
1 97 (43.30%) Social Skills
2 42 (18.75%) Finance
3 26 (11.61%) Public Sector
4 21 (9.38%) Analytical Skills
5 14 (6.25%) Influencing Skills
6 11 (4.91%) Telecoms
7 7 (3.13%) Banking
7 7 (3.13%) Presentation Skills
8 6 (2.68%) Documentation Skills
8 6 (2.68%) Retail
9 5 (2.23%) Legal
10 4 (1.79%) Inclusion and Diversity
10 4 (1.79%) Local Government
11 3 (1.34%) Marketing
12 2 (0.89%) Back Office
12 2 (0.89%) Billing
12 2 (0.89%) Law
12 2 (0.89%) Organisational Skills
13 1 (0.45%) Financial Institution
13 1 (0.45%) Manufacturing
Job Titles
1 36 (16.07%) Analyst
2 29 (12.95%) Architect
3 28 (12.50%) Lead
4 21 (9.38%) Service Manager
5 14 (6.25%) Consultant
6 13 (5.80%) Business Analyst
7 12 (5.36%) Senior
7 12 (5.36%) Solutions Architect
8 10 (4.46%) Delivery Manager
8 10 (4.46%) Developer
8 10 (4.46%) Service Analyst
8 10 (4.46%) Service Delivery Manager
8 10 (4.46%) Support Engineer
9 9 (4.02%) ITIL Manager
10 8 (3.57%) Applications Support
10 8 (3.57%) Support Analyst
10 8 (3.57%) Support Manager
11 7 (3.13%) Cloud Engineer
12 6 (2.68%) IT Analyst
12 6 (2.68%) IT Manager
Libraries, Frameworks & Software Standards
1 11 (4.91%) REST
2 10 (4.46%) SOAP
2 10 (4.46%) Web Services
3 8 (3.57%) .NET
4 5 (2.23%) Lightning Web Components
5 4 (1.79%) RESTful
6 3 (1.34%) AngularJS
6 3 (1.34%) EDI
6 3 (1.34%) React
7 2 (0.89%) .NET Framework
7 2 (0.89%) ARM Templates
7 2 (0.89%) JSON
7 2 (0.89%) Kafka
8 1 (0.45%) Bootstrap
8 1 (0.45%) HTML
8 1 (0.45%) LangChain
8 1 (0.45%) Microsoft Graph
8 1 (0.45%) Oracle Fusion
8 1 (0.45%) Vue
8 1 (0.45%) XML
Miscellaneous
1 12 (5.36%) CMDB
2 9 (4.02%) Onboarding
3 7 (3.13%) Management Information System
4 6 (2.68%) Product Ownership
5 5 (2.23%) Data Centre
6 4 (1.79%) Data Protection Act
6 4 (1.79%) PKI
6 4 (1.79%) Video Conferencing
7 3 (1.34%) Hybrid Cloud
7 3 (1.34%) Self-Motivation
8 2 (0.89%) Cloud Native
8 2 (0.89%) Greenfield Project
8 2 (0.89%) iPad
8 2 (0.89%) Low-Code
8 2 (0.89%) Mobile App
8 2 (0.89%) Public Cloud
8 2 (0.89%) Reference Data
8 2 (0.89%) Renewable Energy
8 2 (0.89%) Security Posture
8 2 (0.89%) Virtual Team
Operating Systems
1 32 (14.29%) Windows
2 14 (6.25%) Windows 10
3 8 (3.57%) Windows Server
4 5 (2.23%) Apple iOS
5 4 (1.79%) Android
6 3 (1.34%) Mac OS
7 2 (0.89%) Linux
7 2 (0.89%) Unix
7 2 (0.89%) VMS
7 2 (0.89%) Windows Server 2019
8 1 (0.45%) Mac OS X
8 1 (0.45%) Windows 7
8 1 (0.45%) Windows Server 2008
Processes & Methodologies
1 111 (49.55%) ITIL
2 101 (45.09%) ITSM
3 48 (21.43%) Agile
4 47 (20.98%) Problem-Solving
5 41 (18.30%) Stakeholder Management
6 38 (16.96%) Continuous Improvement
6 38 (16.96%) Service Delivery
7 35 (15.63%) Change Management
8 30 (13.39%) Customer Service
9 28 (12.50%) Stakeholder Engagement
10 24 (10.71%) DevOps
11 22 (9.82%) Migration
11 22 (9.82%) Project Delivery
12 21 (9.38%) Roadmaps
13 20 (8.93%) Problem Management
13 20 (8.93%) User Experience
14 19 (8.48%) Business Intelligence
15 18 (8.04%) Data Protection
16 17 (7.59%) Process Improvement
16 17 (7.59%) Service Design
Programming Languages
1 12 (5.36%) PowerShell
2 11 (4.91%) JavaScript
3 9 (4.02%) Python
4 6 (2.68%) SQL
5 3 (1.34%) Bicep
5 3 (1.34%) C#
6 2 (0.89%) ActionScript
6 2 (0.89%) ActionScript 2.0
6 2 (0.89%) Java
6 2 (0.89%) TypeScript
7 1 (0.45%) Groovy
Qualifications
1 46 (20.54%) Security Cleared
2 42 (18.75%) SC Cleared
3 20 (8.93%) Degree
4 16 (7.14%) ITIL Certification
5 5 (2.23%) Azure Certification
6 4 (1.79%) BPSS Clearance
7 3 (1.34%) Computer Science Degree
7 3 (1.34%) PMI Certification
7 3 (1.34%) PMP
8 2 (0.89%) A+ Certification
8 2 (0.89%) AWS Certification
8 2 (0.89%) AWS Certified Solutions Architect
8 2 (0.89%) Cisco Certification
8 2 (0.89%) ITIL Foundation Certificate
8 2 (0.89%) Microsoft Certification
9 1 (0.45%) ACCA
9 1 (0.45%) ACSP
9 1 (0.45%) CBAP
9 1 (0.45%) CCNA
9 1 (0.45%) CCNP
Quality Assurance & Compliance
1 12 (5.36%) QA
2 7 (3.13%) GDPR
2 7 (3.13%) SLA
3 6 (2.68%) COBIT
4 4 (1.79%) ISO/IEC 27001
5 3 (1.34%) Accessibility
5 3 (1.34%) GRC
6 2 (0.89%) Actionable Recommendations
6 2 (0.89%) Sarbanes-Oxley
7 1 (0.45%) Data Quality
7 1 (0.45%) GxP
7 1 (0.45%) HMG Security Policy Framework
7 1 (0.45%) ISO 9001
7 1 (0.45%) ISO/IEC 20000
7 1 (0.45%) NIST
System Software
1 28 (12.50%) Active Directory
2 8 (3.57%) Virtual Desktop
3 7 (3.13%) VMware Infrastructure
4 2 (0.89%) Hyper-V
4 2 (0.89%) VMware ESXi
4 2 (0.89%) vSphere
5 1 (0.45%) Docker
Systems Management
1 9 (4.02%) Microsoft Intune
2 5 (2.23%) Terraform
3 4 (1.79%) SCCM
4 2 (0.89%) HP ALM
4 2 (0.89%) Jamf Pro
4 2 (0.89%) Kubernetes
4 2 (0.89%) Single Sign-On
5 1 (0.45%) FortiGate
5 1 (0.45%) Kibana
5 1 (0.45%) Opsgenie
5 1 (0.45%) SCOM
Vendors
1 56 (25.00%) ServiceNow
2 46 (20.54%) Microsoft
3 11 (4.91%) Oracle
4 9 (4.02%) Remedy
4 9 (4.02%) Salesforce
5 8 (3.57%) SAP
6 7 (3.13%) VMware
7 6 (2.68%) IFS
8 5 (2.23%) Workday
9 4 (1.79%) Atlassian
9 4 (1.79%) Cisco
9 4 (1.79%) Databricks
9 4 (1.79%) Okta
10 3 (1.34%) Guidewire
10 3 (1.34%) IBM
11 2 (0.89%) Google
11 2 (0.89%) HP
11 2 (0.89%) Polycom
11 2 (0.89%) Zoho
12 1 (0.45%) Fortinet