Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 1 July 2026, with comparisons to the same periods in the previous two years.

6 months to
1 Jul 2026
Same period 2025 Same period 2024
Rank 146 132 148
Rank change year-on-year -14 +16 -32
Contract jobs citing Service Management 355 261 306
As % of all contract jobs in London 1.84% 2.02% 1.75%
As % of the Processes & Methodologies category 2.07% 2.19% 1.98%
Number of daily rates quoted 215 163 197
10th Percentile £269 £257 £285
25th Percentile £414 £400 £413
Median daily rate (50th Percentile) £550 £500 £515
Median % change year-on-year +10.00% -2.91% -6.36%
75th Percentile £638 £594 £650
90th Percentile £763 £700 £738
England median daily rate £520 £500 £525
% change year-on-year +4.00% -4.76% -
Number of hourly rates quoted 6 0 1
10th Percentile £28.15 - -
25th Percentile £34.66 - £52.50
Median hourly rate £57.75 - £55.00
75th Percentile £71.25 - £57.50
90th Percentile £81.25 - -
England median hourly rate £71.33 £21.02 £19.23
% change year-on-year +239.42% +9.28% -33.40%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,131 11,893 15,475
As % of all contract IT jobs advertised in London 88.90% 92.25% 88.56%
Number of daily rates quoted 11,394 7,948 11,029
10th Percentile £360 £333 £343
25th Percentile £438 £425 £446
Median daily rate (50th Percentile) £536 £550 £550
Median % change year-on-year -2.64% - -6.14%
75th Percentile £650 £675 £685
90th Percentile £763 £799 £800
England median daily rate £520 £515 £525
% change year-on-year +0.97% -1.90% -4.55%
Number of hourly rates quoted 266 223 303
10th Percentile £17.60 £16.50 £15.59
25th Percentile £23.91 £24.66 £20.01
Median hourly rate £37.50 £32.50 £30.00
Median % change year-on-year +15.38% +8.33% -26.42%
75th Percentile £59.00 £49.88 £48.75
90th Percentile £81.25 £63.20 £68.60
England median hourly rate £46.90 £25.15 £38.12
% change year-on-year +86.48% -34.02% +1.65%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 1 July 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 1 July 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 1 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -14 46 £600 +20.60% 26
West London -14 11 £625 +150.00% 8
East London +3 4 £550 +11.11% 2
North London +3 3 £400 - 1
South London -9 3 - - 3
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (7.61%) SharePoint
2 25 (7.04%) Confluence
3 5 (1.41%) Microsoft Exchange
4 1 (0.28%) OpenStack
4 1 (0.28%) Oracle Collaboration Suite
4 1 (0.28%) Palantir Foundry
Applications
1 11 (3.10%) MS Visio
2 6 (1.69%) Microsoft Project
3 3 (0.85%) Chatbot
3 3 (0.85%) Microsoft Excel
4 2 (0.56%) Microsoft Office
4 2 (0.56%) Microsoft PowerPoint
4 2 (0.56%) Spreadsheet
Business Applications
1 4 (1.13%) Remedy ITSM
2 3 (0.85%) Oracle ERP
3 2 (0.56%) SAP PS
3 2 (0.56%) SAP S/4HANA
4 1 (0.28%) Misys Equation
4 1 (0.28%) Misys Midas
4 1 (0.28%) Teamcenter
Cloud Services
1 58 (16.34%) Azure
2 53 (14.93%) Microsoft 365
3 27 (7.61%) AWS
4 22 (6.20%) SaaS
5 19 (5.35%) Entra ID
6 12 (3.38%) OneDrive
7 9 (2.54%) Google Workspace
8 8 (2.25%) Azure DevOps
8 8 (2.25%) Power Platform
9 6 (1.69%) Amazon CloudWatch
9 6 (1.69%) AWS Lambda
9 6 (1.69%) GitHub
9 6 (1.69%) OCI
9 6 (1.69%) Serverless
10 5 (1.41%) Amazon S3
10 5 (1.41%) GCP
11 4 (1.13%) Microsoft Copilot
12 3 (0.85%) AWS CloudFormation
12 3 (0.85%) AWS KMS
12 3 (0.85%) Datadog
Communications & Networking
1 25 (7.04%) Firewall
2 18 (5.07%) VPN
3 14 (3.94%) TCP/IP
4 12 (3.38%) DNS
4 12 (3.38%) WAN
5 9 (2.54%) Network Security
6 6 (1.69%) DMZ
6 6 (1.69%) SD-WAN
7 4 (1.13%) 5G
7 4 (1.13%) DHCP
7 4 (1.13%) HTTP
7 4 (1.13%) LAN
8 3 (0.85%) SSL
9 2 (0.56%) 3GPP
9 2 (0.56%) 4G
9 2 (0.56%) NGFW
9 2 (0.56%) Remote Desktop
9 2 (0.56%) VoIP
9 2 (0.56%) Wi-Fi
9 2 (0.56%) Wireless
Database & Business Intelligence
1 6 (1.69%) Power BI
2 2 (0.56%) Amazon Redshift
3 1 (0.28%) GIS
3 1 (0.28%) Oracle Reports
3 1 (0.28%) SQL Server
3 1 (0.28%) SQL Server Analysis Services
3 1 (0.28%) SQL Server Reporting Services
Development Applications
1 58 (16.34%) JIRA
2 10 (2.82%) Jenkins
3 6 (1.69%) Bitbucket
4 4 (1.13%) ScriptRunner
5 3 (0.85%) GitLab
6 2 (0.56%) Git
7 1 (0.28%) Cypress.io
7 1 (0.28%) Selenium
7 1 (0.28%) TestRail
General
1 123 (34.65%) Social Skills
2 74 (20.85%) Finance
3 58 (16.34%) Analytical Skills
4 43 (12.11%) Public Sector
5 33 (9.30%) Banking
6 30 (8.45%) Telecoms
7 11 (3.10%) Legal
8 10 (2.82%) Organisational Skills
9 8 (2.25%) Financial Institution
9 8 (2.25%) Influencing Skills
10 7 (1.97%) Front Office
10 7 (1.97%) Inclusion and Diversity
10 7 (1.97%) Investment Banking
10 7 (1.97%) Local Government
10 7 (1.97%) Retail
11 6 (1.69%) Police
12 5 (1.41%) Documentation Skills
13 4 (1.13%) Law
13 4 (1.13%) Manufacturing
14 3 (0.85%) Games
Job Titles
1 48 (13.52%) Consultant
2 45 (12.68%) Architect
3 31 (8.73%) Analyst
4 30 (8.45%) Lead
5 26 (7.32%) IT Manager
6 25 (7.04%) Senior
7 21 (5.92%) Project Manager
7 21 (5.92%) Service Manager
8 19 (5.35%) ServiceNow Consultant
9 17 (4.79%) Developer
10 16 (4.51%) ServiceNow Architect
11 15 (4.23%) Business Consultant
12 14 (3.94%) Process Consultant
12 14 (3.94%) Solutions Architect
13 13 (3.66%) Business Process Consultant
13 13 (3.66%) ITSM Consultant
13 13 (3.66%) Support Engineer
14 12 (3.38%) Delivery Manager
14 12 (3.38%) IT Support
14 12 (3.38%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 28 (7.89%) REST
2 17 (4.79%) SOAP
3 7 (1.97%) HTML
4 6 (1.69%) CSS
5 5 (1.41%) AngularJS
5 5 (1.41%) Middleware
5 5 (1.41%) Web Services
6 4 (1.13%) Bootstrap
6 4 (1.13%) JSON
7 2 (0.56%) EDI
7 2 (0.56%) Elastic Stack
7 2 (0.56%) Microsoft Graph
8 1 (0.28%) 802.1X
8 1 (0.28%) LDAP
8 1 (0.28%) Lightning Web Components
8 1 (0.28%) Oracle Fusion
8 1 (0.28%) XML
Miscellaneous
1 45 (12.68%) CMDB
1 45 (12.68%) Onboarding
2 18 (5.07%) Product Ownership
3 14 (3.94%) Data Centre
4 11 (3.10%) Management Information System
4 11 (3.10%) Virtual Team
5 6 (1.69%) Algorithms
5 6 (1.69%) Operational Technology
6 5 (1.41%) Enterprise Software
7 4 (1.13%) Client/Server
7 4 (1.13%) Greenfield Project
7 4 (1.13%) Linux Command Line
8 3 (0.85%) AI Agents
8 3 (0.85%) Analytical Mindset
8 3 (0.85%) Data Protection Act
8 3 (0.85%) Foreign Exchange (FX)
8 3 (0.85%) Hybrid Cloud
8 3 (0.85%) IoT
8 3 (0.85%) Legacy Systems
8 3 (0.85%) Renewable Energy
Operating Systems
1 49 (13.80%) Windows
2 8 (2.25%) Mac OS
3 7 (1.97%) Apple iOS
3 7 (1.97%) Linux
4 6 (1.69%) Android
5 5 (1.41%) Windows 10
5 5 (1.41%) Windows Server
6 4 (1.13%) Red Hat Enterprise Linux
6 4 (1.13%) Windows Server 2019
7 1 (0.28%) Ubuntu
7 1 (0.28%) Windows Server 2012
7 1 (0.28%) Windows Server 2016
Processes & Methodologies
1 170 (47.89%) ITIL
2 157 (44.23%) ITSM
3 108 (30.42%) Stakeholder Management
4 82 (23.10%) Agile
5 78 (21.97%) Continuous Improvement
6 74 (20.85%) Problem-Solving
7 68 (19.15%) Service Delivery
8 50 (14.08%) Stakeholder Engagement
9 49 (13.80%) Change Management
10 47 (13.24%) DevOps
11 46 (12.96%) Roadmaps
12 40 (11.27%) Migration
12 40 (11.27%) Project Management
13 37 (10.42%) Decision-Making
14 35 (9.86%) Incident Management
15 30 (8.45%) AI
15 30 (8.45%) Problem Management
16 28 (7.89%) Customer Service
17 26 (7.32%) Service Design
18 25 (7.04%) Knowledge Transfer
Programming Languages
1 26 (7.32%) PowerShell
2 23 (6.48%) JavaScript
3 17 (4.79%) Python
4 12 (3.38%) SQL
5 5 (1.41%) Groovy
6 4 (1.13%) Bash
7 2 (0.56%) ActionScript
7 2 (0.56%) ActionScript 2.0
7 2 (0.56%) COBOL
7 2 (0.56%) Java
7 2 (0.56%) RPG
8 1 (0.28%) Apex Code
8 1 (0.28%) C
8 1 (0.28%) Kotlin
8 1 (0.28%) Shell Script
Qualifications
1 50 (14.08%) Security Cleared
2 38 (10.70%) SC Cleared
3 35 (9.86%) Degree
4 23 (6.48%) ITIL Certification
5 16 (4.51%) PMP
6 14 (3.94%) PMI Certification
7 9 (2.54%) DV Cleared
8 8 (2.25%) Computer Science Degree
9 6 (1.69%) Master's Degree
9 6 (1.69%) Microsoft Certification
10 4 (1.13%) BPSS Clearance
10 4 (1.13%) CISA
10 4 (1.13%) CISM
10 4 (1.13%) CISSP
10 4 (1.13%) ISO 27001 Lead Implementer
10 4 (1.13%) ITIL Foundation Certificate
11 3 (0.85%) A+ Certification
11 3 (0.85%) MBA
11 3 (0.85%) MCSA
12 2 (0.56%) AWS Certification
Quality Assurance & Compliance
1 30 (8.45%) SLA
2 20 (5.63%) ISO/IEC 27001
3 17 (4.79%) QA
4 11 (3.10%) COBIT
5 9 (2.54%) GDPR
6 8 (2.25%) PCI DSS
7 7 (1.97%) NIST
8 6 (1.69%) PMO
9 5 (1.41%) GRC
9 5 (1.41%) Sarbanes-Oxley
10 4 (1.13%) Data Quality
10 4 (1.13%) SOC 2
11 3 (0.85%) Cyber Essentials
11 3 (0.85%) Cyber Essentials PLUS
12 2 (0.56%) NCSC
12 2 (0.56%) SOC 1
13 1 (0.28%) Accessibility
13 1 (0.28%) ISO 20022
13 1 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 1 (0.28%) ISO/IEC 42001
System Software
1 30 (8.45%) Active Directory
2 5 (1.41%) VMware Infrastructure
3 4 (1.13%) Virtual Desktop
4 3 (0.85%) Hyper-V
4 3 (0.85%) IAG
5 1 (0.28%) Microsoft Virtual Server
5 1 (0.28%) NFS
5 1 (0.28%) Squid
5 1 (0.28%) Virtual Servers
5 1 (0.28%) VMware NSX
Systems Management
1 13 (3.66%) Microsoft Intune
2 9 (2.54%) SCCM
3 8 (2.25%) Terraform
4 7 (1.97%) Jamf Pro
4 7 (1.97%) WSUS
5 5 (1.41%) Ansible
5 5 (1.41%) Single Sign-On
6 3 (0.85%) Packer
6 3 (0.85%) Puppet
7 2 (0.56%) Kubernetes
8 1 (0.28%) CASB
8 1 (0.28%) EMC VPLEX
8 1 (0.28%) FortiGate
8 1 (0.28%) Grafana
8 1 (0.28%) HP ALM
8 1 (0.28%) ITRS Geneos
8 1 (0.28%) Prometheus
8 1 (0.28%) vMotion
Vendors
1 129 (36.34%) ServiceNow
2 67 (18.87%) Microsoft
3 14 (3.94%) Atlassian
4 11 (3.10%) IFS
5 10 (2.82%) Oracle
6 9 (2.54%) Salesforce
6 9 (2.54%) SAP
7 8 (2.25%) Citrix
7 8 (2.25%) Google
7 8 (2.25%) VMware
8 7 (1.97%) Bloomberg
8 7 (1.97%) Cisco
8 7 (1.97%) Reuters
8 7 (1.97%) Zscaler
9 6 (1.69%) ION Trading
9 6 (1.69%) Remedy
10 4 (1.13%) BMC
10 4 (1.13%) Okta
11 3 (0.85%) PagerDuty
11 3 (0.85%) Red Hat