Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 16 April 2026, with comparisons to the same periods in the previous two years.

6 months to
16 Apr 2026
Same period 2025 Same period 2024
Rank 176 129 138
Rank change year-on-year -47 +9 -34
Contract jobs citing Service Management 258 283 327
As % of all contract jobs in London 1.49% 2.23% 1.82%
As % of the Processes & Methodologies category 1.67% 2.43% 2.07%
Number of daily rates quoted 169 175 193
10th Percentile £306 £263 £250
25th Percentile £400 £400 £400
Median daily rate (50th Percentile) £520 £520 £500
Median % change year-on-year - +4.00% -0.20%
75th Percentile £638 £625 £660
90th Percentile £719 £700 £763
England median daily rate £520 £525 £525
% change year-on-year -0.95% - +5.00%
Number of hourly rates quoted 7 1 4
10th Percentile - - £29.75
25th Percentile £26.11 £27.50 £44.38
Median hourly rate £27.50 £30.00 £57.50
Median % change year-on-year -8.33% -47.83% +70.37%
75th Percentile £41.77 £32.50 £65.00
90th Percentile £62.20 - -
England median hourly rate £60.00 £22.14 £17.72
% change year-on-year +171.00% +24.94% -63.46%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 15,428 11,636 15,825
As % of all contract IT jobs advertised in London 89.09% 91.87% 88.28%
Number of daily rates quoted 10,331 7,886 11,336
10th Percentile £353 £350 £338
25th Percentile £428 £440 £450
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -6.78%
75th Percentile £650 £688 £675
90th Percentile £755 £800 £799
England median daily rate £505 £525 £525
% change year-on-year -3.81% - -4.55%
Number of hourly rates quoted 253 168 334
10th Percentile £18.37 £16.48 £16.00
25th Percentile £23.00 £23.75 £19.65
Median hourly rate £35.50 £34.58 £30.00
Median % change year-on-year +2.68% +15.25% -22.58%
75th Percentile £57.00 £50.56 £49.00
90th Percentile £72.90 £63.40 £66.93
England median hourly rate £41.56 £31.76 £34.21
% change year-on-year +30.84% -7.16% -8.77%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 16 April 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 16 April 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 16 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -42 28 £475 -2.56% 34
West London -27 7 £625 +56.25% 4
South London -19 5 £190 -51.00% 3
East London -2 4 £550 +10.55% 5
North London -1 3 £400 -1.11% 2
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 22 (8.53%) Confluence
2 7 (2.71%) SharePoint
3 5 (1.94%) Microsoft Exchange
4 1 (0.39%) Oracle SOA Suite
4 1 (0.39%) WebSphere
Applications
1 9 (3.49%) Microsoft Excel
2 6 (2.33%) Microsoft Office
3 5 (1.94%) Microsoft Project
4 4 (1.55%) Microsoft PowerPoint
5 3 (1.16%) MS Visio
6 2 (0.78%) Chatbot
6 2 (0.78%) Spreadsheet
Business Applications
1 6 (2.33%) Remedy ITSM
2 2 (0.78%) SAP S/4HANA
3 1 (0.39%) Oracle ERP
3 1 (0.39%) Oracle Payables
3 1 (0.39%) Oracle Procure-to-Pay
3 1 (0.39%) Oracle Receivables
3 1 (0.39%) Oracle Subledger Accounting
3 1 (0.39%) Teamcenter
3 1 (0.39%) Workday HCM
Cloud Services
1 44 (17.05%) Azure
2 34 (13.18%) Microsoft 365
3 19 (7.36%) SaaS
4 15 (5.81%) AWS
5 14 (5.43%) Entra ID
6 12 (4.65%) Azure DevOps
7 7 (2.71%) GitHub
7 7 (2.71%) Google Workspace
7 7 (2.71%) OneDrive
8 6 (2.33%) Power Platform
9 5 (1.94%) Amazon CloudWatch
9 5 (1.94%) OCI
9 5 (1.94%) PaaS
10 4 (1.55%) AWS Lambda
10 4 (1.55%) GCP
10 4 (1.55%) IaaS
10 4 (1.55%) Serverless
11 3 (1.16%) Google Ads
12 2 (0.78%) Slack
12 2 (0.78%) Smartsheet
Communications & Networking
1 22 (8.53%) Firewall
2 14 (5.43%) VPN
3 12 (4.65%) DNS
4 10 (3.88%) TCP/IP
4 10 (3.88%) WAN
5 7 (2.71%) DHCP
5 7 (2.71%) Network Security
6 6 (2.33%) SD-WAN
7 5 (1.94%) DMZ
7 5 (1.94%) LAN
8 4 (1.55%) Broadband
8 4 (1.55%) IPv4
9 3 (1.16%) Remote Desktop
10 2 (0.78%) 5G
10 2 (0.78%) HTTP
10 2 (0.78%) NGFW
10 2 (0.78%) SAN
10 2 (0.78%) Wi-Fi
10 2 (0.78%) WLAN
11 1 (0.39%) Wireless
Database & Business Intelligence
1 5 (1.94%) Power BI
2 3 (1.16%) Tableau
3 2 (0.78%) Amazon Redshift
4 1 (0.39%) KNIME
4 1 (0.39%) Oracle Reports
4 1 (0.39%) SQL Server
4 1 (0.39%) SQL Server Integration Services
Development Applications
1 33 (12.79%) JIRA
2 4 (1.55%) ScriptRunner
3 3 (1.16%) Bitbucket
3 3 (1.16%) GitLab
3 3 (1.16%) Jenkins
3 3 (1.16%) TestRail
4 2 (0.78%) Cypress.io
4 2 (0.78%) Selenium
General
1 85 (32.95%) Social Skills
2 59 (22.87%) Finance
3 43 (16.67%) Analytical Skills
4 29 (11.24%) Public Sector
5 24 (9.30%) Banking
6 12 (4.65%) Documentation Skills
7 10 (3.88%) Influencing Skills
8 9 (3.49%) Legal
8 9 (3.49%) Telecoms
9 7 (2.71%) Front Office
9 7 (2.71%) Inclusion and Diversity
9 7 (2.71%) Local Government
10 6 (2.33%) Investment Banking
10 6 (2.33%) Law
11 5 (1.94%) International Banking
11 5 (1.94%) Organisational Skills
11 5 (1.94%) Retail
12 4 (1.55%) Police
13 3 (1.16%) Games
14 2 (0.78%) Financial Institution
Job Titles
1 44 (17.05%) Analyst
2 26 (10.08%) Architect
3 25 (9.69%) Consultant
3 25 (9.69%) Lead
4 22 (8.53%) Senior
5 21 (8.14%) Service Analyst
6 14 (5.43%) Service Manager
7 13 (5.04%) IT Manager
8 12 (4.65%) IT Analyst
8 12 (4.65%) Management Consultant
9 11 (4.26%) Developer
9 11 (4.26%) Project Manager
9 11 (4.26%) Service Architect
10 10 (3.88%) Support Engineer
11 9 (3.49%) Change Manager
12 7 (2.71%) ITSM Consultant
12 7 (2.71%) Service Management Consultant
12 7 (2.71%) ServiceNow Architect
13 6 (2.33%) ServiceNow Consultant
13 6 (2.33%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 12 (4.65%) REST
2 7 (2.71%) SOAP
3 5 (1.94%) Middleware
4 4 (1.55%) AngularJS
4 4 (1.55%) CSS
4 4 (1.55%) HTML
5 2 (0.78%) Bootstrap
5 2 (0.78%) Elastic Stack
5 2 (0.78%) JSON
5 2 (0.78%) Oracle Fusion
6 1 (0.39%) 802.1X
6 1 (0.39%) ARM Templates
6 1 (0.39%) EDI
6 1 (0.39%) Lightning Web Components
6 1 (0.39%) Microsoft Graph
6 1 (0.39%) React
6 1 (0.39%) Vue
6 1 (0.39%) XML
6 1 (0.39%) XML Messaging
Miscellaneous
1 25 (9.69%) CMDB
2 22 (8.53%) Onboarding
3 21 (8.14%) Product Ownership
4 15 (5.81%) Data Centre
5 9 (3.49%) Management Information System
6 5 (1.94%) Renewable Energy
6 5 (1.94%) Replication
7 4 (1.55%) Analytical Mindset
7 4 (1.55%) Virtual Team
8 3 (1.16%) Algorithms
8 3 (1.16%) Data Protection Act
8 3 (1.16%) Greenfield Project
8 3 (1.16%) iPhone
8 3 (1.16%) Legacy Systems
9 2 (0.78%) AI Agents
9 2 (0.78%) Client/Server
9 2 (0.78%) Hybrid Cloud
10 1 (0.39%) Culture of Ownership
10 1 (0.39%) PMI
10 1 (0.39%) Self-Motivation
Operating Systems
1 39 (15.12%) Windows
2 9 (3.49%) Windows Server
3 8 (3.10%) Windows 10
4 7 (2.71%) Android
4 7 (2.71%) Apple iOS
5 6 (2.33%) Mac OS
6 4 (1.55%) Linux
7 1 (0.39%) Red Hat Enterprise Linux
7 1 (0.39%) Ubuntu
7 1 (0.39%) Windows Server 2012
7 1 (0.39%) Windows Server 2016
7 1 (0.39%) Windows Server 2019
Processes & Methodologies
1 125 (48.45%) ITIL
2 107 (41.47%) ITSM
3 66 (25.58%) Agile
3 66 (25.58%) Stakeholder Management
4 59 (22.87%) Problem-Solving
5 50 (19.38%) Service Delivery
6 46 (17.83%) Continuous Improvement
7 40 (15.50%) DevOps
8 37 (14.34%) Change Management
9 34 (13.18%) Stakeholder Engagement
10 33 (12.79%) Project Management
11 30 (11.63%) Problem Management
12 28 (10.85%) Migration
13 26 (10.08%) Incident Management
14 23 (8.91%) Decision-Making
15 20 (7.75%) Roadmaps
15 20 (7.75%) Root Cause Analysis
16 19 (7.36%) Customer Service
16 19 (7.36%) Process Improvement
16 19 (7.36%) Service Design
Programming Languages
1 20 (7.75%) PowerShell
2 13 (5.04%) JavaScript
3 6 (2.33%) Python
4 4 (1.55%) SQL
5 3 (1.16%) Groovy
5 3 (1.16%) Java
6 2 (0.78%) Bash
6 2 (0.78%) Kotlin
7 1 (0.39%) Apex Code
7 1 (0.39%) Bicep
7 1 (0.39%) TypeScript
Qualifications
1 42 (16.28%) Security Cleared
2 37 (14.34%) SC Cleared
3 26 (10.08%) Degree
4 12 (4.65%) ITIL Certification
5 6 (2.33%) DV Cleared
5 6 (2.33%) PMI Certification
5 6 (2.33%) PMP
6 4 (1.55%) Microsoft Certification
7 3 (1.16%) CISA
7 3 (1.16%) Computer Science Degree
7 3 (1.16%) ISO 27001 Lead Implementer
7 3 (1.16%) Master's Degree
8 2 (0.78%) A+ Certification
8 2 (0.78%) AWS Certification
8 2 (0.78%) Azure Certification
8 2 (0.78%) ITIL Foundation Certificate
8 2 (0.78%) MCSA
9 1 (0.39%) ACSP
9 1 (0.39%) BPSS Clearance
9 1 (0.39%) CTC Cleared
Quality Assurance & Compliance
1 20 (7.75%) SLA
2 13 (5.04%) ISO/IEC 27001
3 9 (3.49%) QA
4 8 (3.10%) Data Quality
4 8 (3.10%) GDPR
5 7 (2.71%) COBIT
6 6 (2.33%) GRC
6 6 (2.33%) PMO
6 6 (2.33%) Sarbanes-Oxley
7 5 (1.94%) NIST
7 5 (1.94%) PCI DSS
8 2 (0.78%) ISO/IEC 20000
8 2 (0.78%) ISO/IEC 42001
9 1 (0.39%) ISO 9001
9 1 (0.39%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.39%) ITGC
9 1 (0.39%) SOC 1
9 1 (0.39%) SOC 2
System Software
1 31 (12.02%) Active Directory
2 3 (1.16%) Virtual Desktop
2 3 (1.16%) VMware Infrastructure
3 2 (0.78%) IAG
4 1 (0.39%) Docker
4 1 (0.39%) Hyper-V
4 1 (0.39%) Microsoft Virtual Server
4 1 (0.39%) NFS
4 1 (0.39%) Virtual Servers
4 1 (0.39%) VMware NSX
Systems Management
1 12 (4.65%) SCCM
2 11 (4.26%) Microsoft Intune
3 5 (1.94%) Terraform
3 5 (1.94%) WSUS
4 4 (1.55%) Jamf Pro
4 4 (1.55%) SCOM
5 3 (1.16%) HP ALM
6 2 (0.78%) Ansible
6 2 (0.78%) FortiGate
7 1 (0.39%) CASB
7 1 (0.39%) Control-M
7 1 (0.39%) EMC VPLEX
7 1 (0.39%) Grafana
7 1 (0.39%) Kubernetes
7 1 (0.39%) Prometheus
7 1 (0.39%) Single Sign-On
7 1 (0.39%) vMotion
Vendors
1 87 (33.72%) ServiceNow
2 36 (13.95%) Microsoft
3 11 (4.26%) Atlassian
4 8 (3.10%) Oracle
4 8 (3.10%) Remedy
5 7 (2.71%) Citrix
5 7 (2.71%) IFS
5 7 (2.71%) SAP
6 6 (2.33%) Bloomberg
6 6 (2.33%) Reuters
6 6 (2.33%) VMware
6 6 (2.33%) Workday
7 5 (1.94%) Google
7 5 (1.94%) ION Trading
7 5 (1.94%) Salesforce
8 4 (1.55%) HP
8 4 (1.55%) Splunk
9 3 (1.16%) BMC
9 3 (1.16%) Cisco
9 3 (1.16%) Fortinet