Period
to 21 February 2018

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > London
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 143 105 104
Rank change year-on-year -38 -1 -10
Contract jobs citing Service Management 869 996 1,020
As % of all contract IT jobs advertised in London 1.85% 2.41% 2.33%
As % of the Processes & Methodologies category 2.13% 2.81% 2.74%
Number of daily rates quoted 612 659 695
London median daily rate £450 £475 £460
Median daily rate % change year-on-year -5.26% +3.26% +2.22%
10th Percentile £191 £234 £277
90th Percentile £617 £601 £613
England median daily rate £425 £438 £425
% change year-on-year -2.86% +2.94% +6.25%
Number of hourly rates quoted 24 16 12
London median hourly rate £20.00 £17.50 £17.00
Median hourly rate % change year-on-year +14.29% +2.94% +13.33%
10th Percentile £15.06 £12.94 £11.06
90th Percentile £165.00 £43.88 £48.69
England median hourly rate £17.00 £15.43 £15.00
% change year-on-year +10.21% +2.83% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 40,705 35,466 37,245
As % of all contract IT jobs advertised in London 86.70% 85.83% 85.06%
Number of daily rates quoted 29,713 25,509 26,675
London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% -
10th Percentile £313 £313 £300
90th Percentile £675 £650 £644
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +4.42%
Number of hourly rates quoted 469 419 456
London median hourly rate £22.50 £25.00 £19.95
Median hourly rate % change year-on-year -10.00% +25.30% +5.04%
10th Percentile £13.70 £12.25 £11.25
90th Percentile £53.75 £52.75 £50.50
England median hourly rate £24.09 £25.00 £23.50
% change year-on-year -3.64% +6.38% +16.77%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in London.

Contractor daily rate trend for Service Management in London

Service Management
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Management in London over the 6 months to 21 February 2018.

Contractor daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in London.

Contractor hourly rate trend for Service Management in London

Service Management
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Management in London over the 6 months to 21 February 2018.

Contractor hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -34 136 £450 +12.50% 25
West London -2 56 £388 - 20
South London -56 46 £483 -1.53% 1
East London -14 12 £475 -11.63% 4
North London -7 3 £445 +36.92%
Service Management
England

For the 6 months to 21 February 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for Service Management.

1 448 (51.55%) ITIL
2 285 (32.80%) ITSM
3 184 (21.17%) Finance
4 177 (20.37%) Agile Software Development
5 175 (20.14%) Active Directory
6 174 (20.02%) Windows
7 159 (18.30%) Microsoft
7 159 (18.30%) ServiceNow
8 145 (16.69%) Change Management
9 126 (14.50%) Project Management
10 125 (14.38%) Security Cleared
11 122 (14.04%) Service Delivery
12 111 (12.77%) Stakeholder Management
13 104 (11.97%) SC Cleared
14 97 (11.16%) ITIL Certification
15 88 (10.13%) Analytical Skills
16 82 (9.44%) Incident Management
16 82 (9.44%) Microsoft Office
17 81 (9.32%) SLA
18 79 (9.09%) Configuration Management
18 79 (9.09%) Problem Management
19 74 (8.52%) Banking
20 70 (8.06%) JavaScript
21 69 (7.94%) Management Information System
22 64 (7.36%) Service Design
23 63 (7.25%) JIRA
24 60 (6.90%) ITIL V3
25 57 (6.56%) PRINCE2
26 55 (6.33%) Web Services
26 55 (6.33%) Release Management

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (5.06%) MS Exchange
2 30 (3.45%) CMS
3 25 (2.88%) Confluence
4 14 (1.61%) Tomcat
5 11 (1.27%) Apache
6 9 (1.04%) WordPress
7 7 (0.81%) Elasticsearch
8 6 (0.69%) IBM Notes
9 5 (0.58%) Cloud Foundry
9 5 (0.58%) Exchange Server 2007
9 5 (0.58%) IIS
9 5 (0.58%) SharePoint
10 4 (0.46%) BizTalk Server
10 4 (0.46%) Jetty
10 4 (0.46%) Oracle Workflow
10 4 (0.46%) Skype for Business
10 4 (0.46%) WildFly
11 2 (0.23%) Documentum
11 2 (0.23%) JBoss
11 2 (0.23%) WebLogic
Applications
1 82 (9.44%) Microsoft Office
2 22 (2.53%) Microsoft Excel
3 19 (2.19%) Microsoft PowerPoint
4 13 (1.50%) MS Visio
5 6 (0.69%) Microsoft Project
6 3 (0.35%) Spreadsheet
7 2 (0.23%) AutoCAD
7 2 (0.23%) Revit
8 1 (0.12%) HipChat
Business Applications
1 15 (1.73%) Remedy ITSM
2 12 (1.38%) RMDS
3 7 (0.81%) Oracle EBS
3 7 (0.81%) Oracle EBS R12
4 5 (0.58%) Dynamics AX
5 4 (0.46%) NetSuite
6 2 (0.23%) Elite 3E
6 2 (0.23%) SAP CRM
6 2 (0.23%) Workfront
7 1 (0.12%) CA PPM
7 1 (0.12%) Dynamics CRM
7 1 (0.12%) Oracle BPM
7 1 (0.12%) Primavera
Cloud Services
1 53 (6.10%) Amazon AWS
2 43 (4.95%) Office 365
3 42 (4.83%) Microsoft Azure
4 15 (1.73%) SaaS
5 14 (1.61%) PaaS
6 6 (0.69%) Amazon CloudWatch
6 6 (0.69%) Amazon EC2
6 6 (0.69%) Amazon ELB
6 6 (0.69%) Amazon S3
6 6 (0.69%) G Suite
6 6 (0.69%) IaaS
6 6 (0.69%) Virtual Private Cloud
7 5 (0.58%) Google Drive
8 4 (0.46%) Cloud Computing
8 4 (0.46%) Serverless
8 4 (0.46%) SuccessFactors
9 3 (0.35%) Dynamics 365
10 2 (0.23%) Azure Active Directory
10 2 (0.23%) Google Cloud Platform
11 1 (0.12%) Mimecast
Communications & Networking
1 37 (4.26%) WAN
2 25 (2.88%) VPN
3 24 (2.76%) Firewall
4 22 (2.53%) DNS
5 21 (2.42%) LAN
6 18 (2.07%) SSL
7 14 (1.61%) Wireless
8 13 (1.50%) Internet
8 13 (1.50%) Remote Desktop
9 12 (1.38%) Network Security
9 12 (1.38%) TCP/IP
9 12 (1.38%) VoIP
10 11 (1.27%) Unified Communications
11 10 (1.15%) Cisco IOS
11 10 (1.15%) MPLS
12 9 (1.04%) Ethernet
12 9 (1.04%) SMS
12 9 (1.04%) Wi-Fi
13 8 (0.92%) HTTP
14 7 (0.81%) DHCP
Database & Business Intelligence
1 26 (2.99%) SQL Server
2 12 (1.38%) PostgreSQL
3 9 (1.04%) SQL Server Reporting Services
4 7 (0.81%) Relational Database
5 6 (0.69%) Amazon RDS
5 6 (0.69%) Data Warehouse
5 6 (0.69%) MySQL
5 6 (0.69%) Oracle Database
5 6 (0.69%) Power BI
6 5 (0.58%) Big Data
6 5 (0.58%) Hadoop
7 4 (0.46%) BusinessObjects
7 4 (0.46%) RDBMS
7 4 (0.46%) SQL Server Integration Services
8 3 (0.35%) DataStage
9 2 (0.23%) HBase
9 2 (0.23%) MongoDB
9 2 (0.23%) SQL Server 2008
9 2 (0.23%) SQL Server Analysis Services
9 2 (0.23%) Sqoop
Development Applications
1 63 (7.25%) JIRA
2 23 (2.65%) Git (software)
3 20 (2.30%) Jenkins
4 15 (1.73%) Bitbucket
5 8 (0.92%) JUnit
5 8 (0.92%) Maven
5 8 (0.92%) SonarQube
6 7 (0.81%) Ant
6 7 (0.81%) Liquibase
6 7 (0.81%) Sonatype Nexus
7 6 (0.69%) Atlassian Bamboo
8 5 (0.58%) TestRail
8 5 (0.58%) Visual Studio
9 4 (0.46%) dotCover
9 4 (0.46%) NDepend
10 3 (0.35%) Selenium
10 3 (0.35%) Team Foundation Server
11 2 (0.23%) PyCharm
12 1 (0.12%) Arsenale Dataplane
12 1 (0.12%) TeamCity
General
1 184 (21.17%) Finance
2 74 (8.52%) Banking
3 38 (4.37%) Telecoms
4 37 (4.26%) Retail
5 29 (3.34%) Legal
6 25 (2.88%) Financial Institution
7 23 (2.65%) International Banking
8 22 (2.53%) Law
9 14 (1.61%) Publishing
10 12 (1.38%) Billing
11 11 (1.27%) Back Office
12 8 (0.92%) Investment Banking
13 7 (0.81%) Marketing
13 7 (0.81%) Pharmaceutical
14 5 (0.58%) Advertising
14 5 (0.58%) Front Office
15 4 (0.46%) Italian Language
16 3 (0.35%) Manufacturing
17 2 (0.23%) Electronics
17 2 (0.23%) Local Government
Job Titles
1 204 (23.48%) Analyst
2 105 (12.08%) Service Analyst
3 98 (11.28%) Service Manager
4 87 (10.01%) Developer
5 83 (9.55%) Service Desk Analyst
6 75 (8.63%) Architect
7 59 (6.79%) Business Analyst
7 59 (6.79%) Consultant
8 58 (6.67%) ServiceNow Developer
9 45 (5.18%) Project Manager
10 36 (4.14%) Support Engineer
11 33 (3.80%) Service Architect
12 32 (3.68%) Delivery Manager
12 32 (3.68%) Desktop Support
13 28 (3.22%) IT Manager
13 28 (3.22%) Services Delivery Manager
14 27 (3.11%) 2nd Line Support
14 27 (3.11%) Administrator
14 27 (3.11%) ITIL Manager
15 26 (2.99%) Transition Manager
Libraries, Frameworks & Software Standards
1 55 (6.33%) Web Services
2 53 (6.10%) CSS
2 53 (6.10%) HTML
3 46 (5.29%) XML
4 41 (4.72%) AngularJS
5 36 (4.14%) Ajax
6 25 (2.88%) REST
7 21 (2.42%) SOAP
8 15 (1.73%) .NET
9 13 (1.50%) LDAP
10 9 (1.04%) SailPoint
10 9 (1.04%) XHTML
11 7 (0.81%) Elastic Stack
11 7 (0.81%) jQuery
11 7 (0.81%) MCollective
11 7 (0.81%) Twitter Bootstrap
12 6 (0.69%) ASP.NET
12 6 (0.69%) HTML5
12 6 (0.69%) Spring
13 5 (0.58%) RESTful
Miscellaneous
1 88 (10.13%) Analytical Skills
2 69 (7.94%) Management Information System
3 43 (4.95%) CMDB
4 42 (4.83%) Data Centre
5 33 (3.80%) Smartphone
6 18 (2.07%) Computer Science
7 14 (1.61%) User Experience
8 13 (1.50%) Mobile App
9 12 (1.38%) Hedge funds
10 11 (1.27%) NHS
11 10 (1.15%) Blackberry
12 9 (1.04%) Data Protection Act
12 9 (1.04%) Security Operations Centre
13 8 (0.92%) iPhone
13 8 (0.92%) Virtual Team
14 7 (0.81%) Linux Command Line
15 6 (0.69%) Greenfield Project
15 6 (0.69%) Hybrid Cloud
16 5 (0.58%) FMCG
16 5 (0.58%) iPad
Operating Systems
1 174 (20.02%) Windows
2 54 (6.21%) Windows 7
3 52 (5.98%) Android
4 49 (5.64%) Windows 10
5 44 (5.06%) Apple iOS
6 35 (4.03%) Linux
7 30 (3.45%) Windows Server
8 24 (2.76%) Mac OS X
9 21 (2.42%) Unix
10 13 (1.50%) Windows Server 2008
11 10 (1.15%) Windows Server 2012
12 9 (1.04%) Mac OS
12 9 (1.04%) Windows XP
13 8 (0.92%) CentOS
13 8 (0.92%) Windows 2000
14 6 (0.69%) Windows Server 2003
15 4 (0.46%) Red Hat Enterprise Linux
16 2 (0.23%) Windows 8
16 2 (0.23%) Windows Vista
17 1 (0.12%) Mesosphere
Processes & Methodologies
1 448 (51.55%) ITIL
2 285 (32.80%) ITSM
3 177 (20.37%) Agile Software Development
4 145 (16.69%) Change Management
5 126 (14.50%) Project Management
6 122 (14.04%) Service Delivery
7 111 (12.77%) Stakeholder Management
8 82 (9.44%) Incident Management
9 79 (9.09%) Configuration Management
9 79 (9.09%) Problem Management
10 64 (7.36%) Service Design
11 60 (6.90%) ITIL V3
12 57 (6.56%) PRINCE2
13 55 (6.33%) Release Management
14 52 (5.98%) DevOps
15 48 (5.52%) Continuous Improvement
16 45 (5.18%) Migration
17 43 (4.95%) Asset Management
18 42 (4.83%) Scrum
19 38 (4.37%) Workflow
Programming Languages
1 70 (8.06%) JavaScript
2 45 (5.18%) Java
3 42 (4.83%) SQL
4 20 (2.30%) Python
5 18 (2.07%) PowerShell
6 13 (1.50%) C#
6 13 (1.50%) PHP
7 10 (1.15%) Bash Shell
8 9 (1.04%) BeanShell
9 8 (0.92%) C
10 6 (0.69%) Groovy
10 6 (0.69%) Perl
10 6 (0.69%) Ruby
10 6 (0.69%) Shell Script
11 4 (0.46%) ABAP
11 4 (0.46%) C++
11 4 (0.46%) Scala
11 4 (0.46%) T-SQL
12 2 (0.23%) PL/SQL
12 2 (0.23%) XQuery
Qualifications
1 125 (14.38%) Security Cleared
2 104 (11.97%) SC Cleared
3 97 (11.16%) ITIL Certification
4 36 (4.14%) Degree
5 22 (2.53%) Microsoft Certification
6 19 (2.19%) DV Cleared
7 15 (1.73%) CTC Cleared
8 14 (1.61%) APMP
9 13 (1.50%) Cisco Certification
10 12 (1.38%) MCSE
11 10 (1.15%) CISSP
12 9 (1.04%) ITIL Foundation Certificate
12 9 (1.04%) PMP
13 8 (0.92%) BPSS Clearance
13 8 (0.92%) ISTQB
13 8 (0.92%) MCSA
14 7 (0.81%) MCITP
15 6 (0.69%) CCNA
15 6 (0.69%) CCNP
16 5 (0.58%) PMI Certification
Quality Assurance & Compliance
1 81 (9.32%) SLA
2 38 (4.37%) ISO/IEC 20000
3 23 (2.65%) ISO 9001
4 18 (2.07%) PMO
5 11 (1.27%) GDPR
6 10 (1.15%) QA
7 9 (1.04%) PCI DSS
8 4 (0.46%) Data Quality
9 3 (0.35%) COBIT
10 2 (0.23%) Actionable Recommendations
10 2 (0.23%) Disclosure Scotland
10 2 (0.23%) ISO/IEC 27001
10 2 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 2 (0.23%) Sarbanes-Oxley
11 1 (0.12%) Government Security Classifications
11 1 (0.12%) HL7
11 1 (0.12%) HMG Security Policy Framework
11 1 (0.12%) PMBOK
11 1 (0.12%) Solvency II
System Software
1 175 (20.14%) Active Directory
2 14 (1.61%) Microsoft App-V
3 12 (1.38%) VMware Infrastructure
4 9 (1.04%) Docker
4 9 (1.04%) Virtual Machines
5 7 (0.81%) Postfix
5 7 (0.81%) Squid
5 7 (0.81%) vCloud
6 4 (0.46%) Hyper-V
7 3 (0.35%) Terminal Services
7 3 (0.35%) VMware ESXi
8 2 (0.23%) Apache Flume
8 2 (0.23%) HDFS
9 1 (0.12%) NFS
9 1 (0.12%) OpenAM
9 1 (0.12%) Samba
9 1 (0.12%) Veritas Volume Manager
9 1 (0.12%) vSphere
9 1 (0.12%) XenApp
9 1 (0.12%) XenDesktop
Systems Management
1 52 (5.98%) SCCM
2 19 (2.19%) AirWatch
3 15 (1.73%) SCOM
4 13 (1.50%) Ansible
4 13 (1.50%) Puppet
5 11 (1.27%) Systems Management Server (SMS)
5 11 (1.27%) Terraform
6 9 (1.04%) Kibana
7 8 (0.92%) Docker Swarm
7 8 (0.92%) Kubernetes
7 8 (0.92%) ZABBIX
8 7 (0.81%) HP Quality Center
8 7 (0.81%) Jamf Pro
8 7 (0.81%) logstash
8 7 (0.81%) Rancher
9 6 (0.69%) Opscode Chef
9 6 (0.69%) Rsyslog
9 6 (0.69%) Sysdig
10 3 (0.35%) Single Sign-On
10 3 (0.35%) Tivoli
Vendors
1 159 (18.30%) Microsoft
1 159 (18.30%) ServiceNow
2 53 (6.10%) HP
3 51 (5.87%) Cisco
4 36 (4.14%) VMware
5 34 (3.91%) Citrix
5 34 (3.91%) Google
6 30 (3.45%) Ivanti
7 27 (3.11%) Oracle
8 26 (2.99%) Remedy
9 21 (2.42%) Dell
10 19 (2.19%) SAP
11 15 (1.73%) BMC
11 15 (1.73%) Reuters
12 14 (1.61%) Salesforce.com
13 13 (1.50%) Bloomberg
14 10 (1.15%) Apple
14 10 (1.15%) IBM
15 8 (0.92%) Capita
15 8 (0.92%) SolarWinds