Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 27 November 2025, with comparisons to the same periods in the previous two years.

6 months to
27 Nov 2025
Same period 2024 Same period 2023
Rank 179 130 116
Rank change year-on-year -49 -14 +23
Contract jobs citing Service Management 230 320 436
As % of all contract jobs in London 1.62% 2.01% 2.23%
As % of the Processes & Methodologies category 1.75% 2.24% 2.49%
Number of daily rates quoted 144 182 304
10th Percentile £308 £258 £313
25th Percentile £368 £378 £450
Median daily rate (50th Percentile) £500 £513 £550
Median % change year-on-year -2.44% -6.82% +2.33%
75th Percentile £594 £625 £660
90th Percentile £713 £699 £750
England median daily rate £500 £525 £550
% change year-on-year -4.76% -4.55% +10.00%
Number of hourly rates quoted 2 2 7
10th Percentile £32.00 £19.23 £16.90
25th Percentile £40.83 £20.31 £27.63
Median hourly rate £58.06 £22.75 £60.00
Median % change year-on-year +155.19% -62.08% +160.87%
75th Percentile £77.78 £25.31 £70.63
90th Percentile £88.11 £26.48 £76.75
England median hourly rate £22.14 £29.00 £28.88
% change year-on-year -23.66% +0.43% +32.00%

All Process and Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 13,115 14,259 17,505
As % of all contract IT jobs advertised in London 92.27% 89.59% 89.70%
Number of daily rates quoted 8,616 9,203 12,553
10th Percentile £335 £350 £355
25th Percentile £425 £450 £460
Median daily rate (50th Percentile) £527 £550 £568
Median % change year-on-year -4.14% -3.08% -3.81%
75th Percentile £650 £675 £688
90th Percentile £775 £800 £799
England median daily rate £501 £525 £548
% change year-on-year -4.67% -4.11% -0.45%
Number of hourly rates quoted 253 172 238
10th Percentile £18.25 £17.25 £18.55
25th Percentile £24.50 £23.80 £21.50
Median hourly rate £29.50 £37.50 £35.44
Median % change year-on-year -21.33% +5.81% -10.28%
75th Percentile £47.50 £55.81 £60.00
90th Percentile £67.30 £80.75 £75.38
England median hourly rate £25.15 £35.43 £45.00
% change year-on-year -29.01% -21.27% +23.29%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 27 November 2025.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 27 November 2025.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 27 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -20 48 £500 +2.56% 10
West London -7 5 £425 -24.78% 1
South London -13 4 £581 +49.94%
East London +2 2 - - 6
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 19 (8.26%) SharePoint
2 18 (7.83%) Microsoft Exchange
3 17 (7.39%) Confluence
4 2 (0.87%) Apache Solr
5 1 (0.43%) SAS
Applications
1 8 (3.48%) Microsoft Office
2 7 (3.04%) Microsoft Excel
3 4 (1.74%) Autodesk Inventor
4 3 (1.30%) Microsoft PowerPoint
5 2 (0.87%) MS Visio
6 1 (0.43%) Chatbot
6 1 (0.43%) Spreadsheet
Business Applications
1 10 (4.35%) Remedy ITSM
2 5 (2.17%) Oracle ERP
2 5 (2.17%) SAP S/4HANA
2 5 (2.17%) Workday HCM
3 4 (1.74%) Salesforce CRM
4 2 (0.87%) Dynamics CRM
4 2 (0.87%) ResourceLink
5 1 (0.43%) Cloudability
5 1 (0.43%) Integrated Workplace Management System
5 1 (0.43%) SAP ERP
Cloud Services
1 46 (20.00%) Azure
2 35 (15.22%) Microsoft 365
3 16 (6.96%) AWS
4 14 (6.09%) Entra ID
5 12 (5.22%) Azure DevOps
6 11 (4.78%) Power Platform
7 10 (4.35%) OneDrive
8 8 (3.48%) SaaS
9 6 (2.61%) PaaS
10 4 (1.74%) Azure Logic Apps
10 4 (1.74%) Dynamics 365
10 4 (1.74%) Microsoft Purview
11 3 (1.30%) Azure Monitor
11 3 (1.30%) GitHub
11 3 (1.30%) IaaS
11 3 (1.30%) Microsoft Copilot
11 3 (1.30%) PowerApps
12 2 (0.87%) Cloud Computing
12 2 (0.87%) GCP
12 2 (0.87%) Google Workspace
Communications & Networking
1 15 (6.52%) Firewall
2 10 (4.35%) DNS
3 9 (3.91%) VPN
4 8 (3.48%) DHCP
5 6 (2.61%) WAN
6 5 (2.17%) Network Security
7 4 (1.74%) IPv4
7 4 (1.74%) LAN
8 3 (1.30%) SD-WAN
8 3 (1.30%) TCP/IP
8 3 (1.30%) Wi-Fi
9 2 (0.87%) BGP
9 2 (0.87%) DKIM
9 2 (0.87%) DMARC
9 2 (0.87%) DMZ
9 2 (0.87%) MPLS
9 2 (0.87%) SAN
9 2 (0.87%) SSH
9 2 (0.87%) Wireless
9 2 (0.87%) WLAN
Database & Business Intelligence
1 8 (3.48%) Power BI
2 3 (1.30%) MySQL
2 3 (1.30%) Tableau
3 2 (0.87%) Amazon Redshift
3 2 (0.87%) Elasticsearch
3 2 (0.87%) Pentaho
4 1 (0.43%) BigQuery
4 1 (0.43%) KNIME
4 1 (0.43%) Looker
4 1 (0.43%) Power Query
4 1 (0.43%) Relational Database
4 1 (0.43%) SQL Server
4 1 (0.43%) SQL Server Integration Services
4 1 (0.43%) SQL Server Reporting Services
Development Applications
1 29 (12.61%) JIRA
2 1 (0.43%) Bitbucket
2 1 (0.43%) Cypress.io
2 1 (0.43%) Git
2 1 (0.43%) GitLab
2 1 (0.43%) ScriptRunner
2 1 (0.43%) Selenium
2 1 (0.43%) TestRail
2 1 (0.43%) Zephyr
General
1 99 (43.04%) Social Skills
2 40 (17.39%) Finance
3 25 (10.87%) Public Sector
4 24 (10.43%) Analytical Skills
5 17 (7.39%) Influencing Skills
6 13 (5.65%) Telecoms
7 9 (3.91%) Documentation Skills
7 9 (3.91%) Inclusion and Diversity
8 8 (3.48%) Banking
8 8 (3.48%) Presentation Skills
9 7 (3.04%) Retail
10 4 (1.74%) Law
10 4 (1.74%) Local Government
11 3 (1.30%) Front Office
11 3 (1.30%) Investment Banking
11 3 (1.30%) Legal
12 2 (0.87%) Back Office
12 2 (0.87%) Financial Institution
12 2 (0.87%) Marketing
12 2 (0.87%) Organisational Skills
Job Titles
1 47 (20.43%) Analyst
2 32 (13.91%) Lead
3 29 (12.61%) Architect
4 17 (7.39%) Business Analyst
4 17 (7.39%) Service Analyst
5 15 (6.52%) Service Manager
6 13 (5.65%) Consultant
6 13 (5.65%) Solutions Architect
7 11 (4.78%) Senior
7 11 (4.78%) Support Engineer
8 9 (3.91%) Developer
8 9 (3.91%) IT Analyst
9 8 (3.48%) Support Analyst
9 8 (3.48%) Support Manager
10 7 (3.04%) Delivery Manager
10 7 (3.04%) IT Engineer
10 7 (3.04%) IT Support
10 7 (3.04%) ITIL Manager
10 7 (3.04%) Service Delivery Manager
11 6 (2.61%) Change Manager
Libraries, Frameworks & Software Standards
1 11 (4.78%) REST
2 10 (4.35%) SOAP
2 10 (4.35%) Web Services
3 7 (3.04%) .NET
4 6 (2.61%) Lightning Web Components
5 4 (1.74%) EDI
5 4 (1.74%) RESTful
6 3 (1.30%) AngularJS
6 3 (1.30%) React
7 2 (0.87%) ARM Templates
7 2 (0.87%) JSON
7 2 (0.87%) Kafka
8 1 (0.43%) ADO
8 1 (0.43%) Bootstrap
8 1 (0.43%) HTML
8 1 (0.43%) LangChain
8 1 (0.43%) Microsoft Graph
8 1 (0.43%) Oracle Fusion
8 1 (0.43%) Vue
8 1 (0.43%) XML
Miscellaneous
1 13 (5.65%) CMDB
2 10 (4.35%) Onboarding
3 8 (3.48%) Data Centre
4 7 (3.04%) Management Information System
4 7 (3.04%) Product Ownership
5 5 (2.17%) Data Protection Act
6 4 (1.74%) PKI
6 4 (1.74%) Renewable Energy
6 4 (1.74%) Replication
6 4 (1.74%) Self-Motivation
6 4 (1.74%) Video Conferencing
7 2 (0.87%) Cloud Native
7 2 (0.87%) Greenfield Project
7 2 (0.87%) iPad
7 2 (0.87%) PMI
7 2 (0.87%) Reference Data
7 2 (0.87%) Security Posture
7 2 (0.87%) Tandem
7 2 (0.87%) Video\Live Streaming
7 2 (0.87%) Virtual Team
Operating Systems
1 34 (14.78%) Windows
2 14 (6.09%) Windows 10
3 11 (4.78%) Windows Server
4 4 (1.74%) Android
4 4 (1.74%) Apple iOS
5 2 (0.87%) Linux
5 2 (0.87%) Mac OS
5 2 (0.87%) Unix
5 2 (0.87%) VMS
5 2 (0.87%) Windows Server 2019
6 1 (0.43%) Mac OS X
6 1 (0.43%) Windows 7
6 1 (0.43%) Windows Server 2008
Processes & Methodologies
1 113 (49.13%) ITIL
2 103 (44.78%) ITSM
3 52 (22.61%) Agile
3 52 (22.61%) Problem-Solving
4 44 (19.13%) Continuous Improvement
5 41 (17.83%) Stakeholder Management
6 39 (16.96%) Service Delivery
7 36 (15.65%) Change Management
8 30 (13.04%) Customer Service
9 29 (12.61%) Stakeholder Engagement
10 26 (11.30%) DevOps
11 21 (9.13%) Project Delivery
11 21 (9.13%) Roadmaps
12 20 (8.70%) Service Design
13 19 (8.26%) Data Protection
13 19 (8.26%) Migration
14 18 (7.83%) User Experience
15 17 (7.39%) Business Intelligence
16 16 (6.96%) Problem Management
16 16 (6.96%) Project Management
Programming Languages
1 17 (7.39%) PowerShell
2 11 (4.78%) JavaScript
3 8 (3.48%) Python
4 4 (1.74%) SQL
5 3 (1.30%) Bicep
6 2 (0.87%) ActionScript
6 2 (0.87%) ActionScript 2.0
6 2 (0.87%) C#
6 2 (0.87%) Java
6 2 (0.87%) TypeScript
7 1 (0.43%) Groovy
Qualifications
1 50 (21.74%) Security Cleared
2 47 (20.43%) SC Cleared
3 22 (9.57%) Degree
4 16 (6.96%) ITIL Certification
5 4 (1.74%) BPSS Clearance
5 4 (1.74%) PMI Certification
6 3 (1.30%) Azure Certification
6 3 (1.30%) Computer Science Degree
6 3 (1.30%) Microsoft Certification
6 3 (1.30%) PMP
7 2 (0.87%) A+ Certification
7 2 (0.87%) AWS Certification
7 2 (0.87%) AWS Certified Solutions Architect
7 2 (0.87%) Cisco Certification
7 2 (0.87%) ITIL Foundation Certificate
8 1 (0.43%) ACSP
8 1 (0.43%) CBAP
8 1 (0.43%) CCNA
8 1 (0.43%) CCNP
8 1 (0.43%) CTC Cleared
Quality Assurance & Compliance
1 12 (5.22%) QA
2 7 (3.04%) COBIT
2 7 (3.04%) SLA
3 6 (2.61%) GDPR
4 5 (2.17%) ISO/IEC 27001
5 3 (1.30%) Accessibility
5 3 (1.30%) GRC
6 2 (0.87%) Sarbanes-Oxley
7 1 (0.43%) Actionable Recommendations
7 1 (0.43%) Data Quality
7 1 (0.43%) GxP
7 1 (0.43%) HMG Security Policy Framework
7 1 (0.43%) ISO 9001
7 1 (0.43%) ISO/IEC 20000
7 1 (0.43%) NIST
System Software
1 30 (13.04%) Active Directory
2 7 (3.04%) Virtual Desktop
2 7 (3.04%) VMware Infrastructure
3 2 (0.87%) Hyper-V
3 2 (0.87%) vSphere
4 1 (0.43%) Docker
4 1 (0.43%) VMware ESXi
Systems Management
1 11 (4.78%) Microsoft Intune
2 9 (3.91%) SCCM
3 6 (2.61%) Terraform
4 4 (1.74%) SCOM
5 2 (0.87%) Jamf Pro
5 2 (0.87%) Kubernetes
5 2 (0.87%) Single Sign-On
5 2 (0.87%) WSUS
6 1 (0.43%) FortiGate
6 1 (0.43%) HP ALM
6 1 (0.43%) Kibana
6 1 (0.43%) Opsgenie
Vendors
1 54 (23.48%) ServiceNow
2 45 (19.57%) Microsoft
3 11 (4.78%) Remedy
4 9 (3.91%) Oracle
4 9 (3.91%) Salesforce
5 7 (3.04%) SAP
5 7 (3.04%) VMware
6 6 (2.61%) IFS
6 6 (2.61%) Workday
7 4 (1.74%) Atlassian
7 4 (1.74%) Cisco
7 4 (1.74%) Citrix
7 4 (1.74%) Databricks
8 3 (1.30%) Guidewire
8 3 (1.30%) IBM
8 3 (1.30%) Okta
9 2 (0.87%) Adobe
9 2 (0.87%) Bloomberg
9 2 (0.87%) HP
9 2 (0.87%) Reuters