Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 20 September 2026, with comparisons to the same periods in the previous two years.

6 months to
20 Sep 2026
Same period 2025 Same period 2024
Rank 125 157 133
Rank change year-on-year +32 -24 -10
Contract jobs citing Service Management 495 249 319
As % of all contract jobs in London 2.45% 1.85% 1.96%
As % of the Processes & Methodologies category 2.75% 2.00% 2.19%
Number of daily rates quoted 305 149 186
10th Percentile £218 £263 £281
25th Percentile £400 £400 £383
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - -9.09%
75th Percentile £625 £588 £600
90th Percentile £760 £720 £686
England median daily rate £525 £500 £500
% change year-on-year +5.00% - -5.48%
Number of hourly rates quoted 3 0 2
10th Percentile £53.45 - £21.90
25th Percentile £56.38 - £27.00
Median hourly rate £62.50 - £37.00
75th Percentile £76.25 - £48.00
90th Percentile £83.75 - £53.70
England median hourly rate £62.50 £21.71 £23.25
% change year-on-year +187.89% -6.62% -57.73%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,985 12,452 14,534
As % of all contract IT jobs advertised in London 88.85% 92.52% 89.17%
Number of daily rates quoted 11,784 8,227 9,667
10th Percentile £360 £331 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £675 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 306 252 178
10th Percentile £16.50 £17.01 £17.25
25th Percentile £19.50 £24.94 £23.80
Median hourly rate £35.00 £31.50 £35.00
Median % change year-on-year +11.13% -10.01% -7.28%
75th Percentile £57.38 £49.56 £55.00
90th Percentile £81.25 £63.75 £71.88
England median hourly rate £42.41 £25.15 £43.00
% change year-on-year +68.61% -41.51% -3.37%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 20 September 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 20 September 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 20 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -13 67 £575 +15.00% 65
West London -16 13 £413 -2.94% 12
South London -12 3 - - 7
East London - 2 £550 - 6
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (11.92%) SharePoint
2 26 (5.25%) Microsoft Exchange
3 22 (4.44%) Confluence
4 1 (0.20%) Apache
4 1 (0.20%) Exchange Server 2010
4 1 (0.20%) HCL Notes
4 1 (0.20%) OpenStack
4 1 (0.20%) Oracle Collaboration Suite
4 1 (0.20%) Palantir Foundry
Applications
1 15 (3.03%) Microsoft Office
2 11 (2.22%) MS Visio
3 7 (1.41%) Microsoft Excel
4 4 (0.81%) Microsoft Project
5 3 (0.61%) Chatbot
Business Applications
1 8 (1.62%) Remedy ITSM
2 3 (0.61%) Oracle ERP
3 2 (0.40%) Exchequer
3 2 (0.40%) NEC Housing
3 2 (0.40%) SAP PS
4 1 (0.20%) Dynamics CRM
4 1 (0.20%) iTrent
4 1 (0.20%) Misys Equation
4 1 (0.20%) Misys Midas
4 1 (0.20%) SAP S/4HANA
Cloud Services
1 91 (18.38%) Microsoft 365
2 88 (17.78%) Azure
3 51 (10.30%) AWS
4 47 (9.49%) Entra ID
5 35 (7.07%) OneDrive
6 34 (6.87%) SaaS
7 20 (4.04%) Power Platform
8 10 (2.02%) Google Workspace
9 8 (1.62%) GCP
9 8 (1.62%) Microsoft Copilot
10 6 (1.21%) Azure DevOps
10 6 (1.21%) PowerApps
11 5 (1.01%) Datadog
11 5 (1.01%) Power Automate
12 4 (0.81%) Amazon CloudWatch
12 4 (0.81%) Amazon S3
12 4 (0.81%) AWS Lambda
12 4 (0.81%) Azure Monitor
12 4 (0.81%) OCI
12 4 (0.81%) Serverless
Communications & Networking
1 31 (6.26%) Firewall
2 24 (4.85%) DNS
2 24 (4.85%) TCP/IP
3 21 (4.24%) VPN
4 18 (3.64%) DHCP
5 17 (3.43%) WAN
6 11 (2.22%) Wi-Fi
7 10 (2.02%) LAN
7 10 (2.02%) Network Security
8 8 (1.62%) HTTP
9 7 (1.41%) SD-WAN
10 6 (1.21%) 5G
11 5 (1.01%) DMZ
11 5 (1.01%) SAN
12 4 (0.81%) 4G
12 4 (0.81%) Internet
12 4 (0.81%) Wireless
13 3 (0.61%) SSL
14 2 (0.40%) 3GPP
14 2 (0.40%) Kerberos
Database & Business Intelligence
1 11 (2.22%) Power BI
2 5 (1.01%) SQL Server
3 4 (0.81%) Metadata
4 2 (0.40%) PostgreSQL
4 2 (0.40%) SQLite
5 1 (0.20%) Amazon Redshift
5 1 (0.20%) Big Data
5 1 (0.20%) BusinessObjects
5 1 (0.20%) Data Warehouse
5 1 (0.20%) Elasticsearch
5 1 (0.20%) GIS
5 1 (0.20%) Oracle Reports
5 1 (0.20%) SQL Server Analysis Services
5 1 (0.20%) SQL Server Reporting Services
Development Applications
1 62 (12.53%) JIRA
2 9 (1.82%) Jenkins
3 5 (1.01%) Git
4 3 (0.61%) Bitbucket
4 3 (0.61%) ScriptRunner
5 1 (0.20%) GitLab
General
1 194 (39.19%) Social Skills
2 105 (21.21%) Finance
3 87 (17.58%) Analytical Skills
4 63 (12.73%) Public Sector
5 45 (9.09%) Telecoms
6 37 (7.47%) Banking
7 21 (4.24%) Organisational Skills
8 17 (3.43%) Influencing Skills
9 14 (2.83%) Inclusion and Diversity
9 14 (2.83%) Legal
10 13 (2.63%) Documentation Skills
11 12 (2.42%) Retail
12 8 (1.62%) Financial Institution
12 8 (1.62%) Military
12 8 (1.62%) Police
13 7 (1.41%) Local Government
14 6 (1.21%) Front Office
14 6 (1.21%) Investment Banking
14 6 (1.21%) Presentation Skills
15 4 (0.81%) Law
Job Titles
1 67 (13.54%) Architect
2 56 (11.31%) Consultant
3 44 (8.89%) Analyst
4 39 (7.88%) Service Manager
5 32 (6.46%) Lead
5 32 (6.46%) Senior
5 32 (6.46%) Solutions Architect
6 31 (6.26%) Project Manager
7 29 (5.86%) Support Engineer
8 28 (5.66%) IT Support
9 25 (5.05%) IT Manager
10 22 (4.44%) Developer
11 21 (4.24%) IT Engineer
12 20 (4.04%) ServiceNow Architect
13 19 (3.84%) ServiceNow Consultant
13 19 (3.84%) ServiceNow Developer
14 17 (3.43%) IT Support Engineer
14 17 (3.43%) ITSM Consultant
15 16 (3.23%) Transition Manager
16 15 (3.03%) Designer
Libraries, Frameworks & Software Standards
1 43 (8.69%) REST
2 21 (4.24%) SOAP
3 11 (2.22%) HTML
4 10 (2.02%) CSS
4 10 (2.02%) Web Services
5 9 (1.82%) Terraform
6 5 (1.01%) AngularJS
6 5 (1.01%) XML
7 4 (0.81%) Ajax
7 4 (0.81%) Bootstrap
7 4 (0.81%) JSON
8 2 (0.40%) EDI
8 2 (0.40%) Elastic Stack
8 2 (0.40%) Microsoft Graph
8 2 (0.40%) Mojolicious
8 2 (0.40%) Moose
8 2 (0.40%) RFC 2544
8 2 (0.40%) SPNEGO
9 1 (0.20%) LDAP
9 1 (0.20%) Middleware
Miscellaneous
1 77 (15.56%) Onboarding
2 62 (12.53%) CMDB
3 23 (4.65%) Management Information System
4 16 (3.23%) Product Ownership
5 15 (3.03%) Enterprise Software
6 12 (2.42%) Virtual Team
7 11 (2.22%) AI Agents
8 10 (2.02%) Data Centre
8 10 (2.02%) Operational Technology
9 8 (1.62%) Cloud Native
9 8 (1.62%) Greenfield Project
10 7 (1.41%) Video Conferencing
11 6 (1.21%) Hybrid Cloud
11 6 (1.21%) IoT
11 6 (1.21%) NHS
12 5 (1.01%) Data Protection Act
12 5 (1.01%) PKI
12 5 (1.01%) Security Operations Centre
13 4 (0.81%) Algorithms
13 4 (0.81%) FMCG
Operating Systems
1 96 (19.39%) Windows
2 23 (4.65%) Apple iOS
3 22 (4.44%) Windows 10
3 22 (4.44%) Windows Server
4 20 (4.04%) Mac OS
5 19 (3.84%) Linux
6 8 (1.62%) Android
7 7 (1.41%) Red Hat Enterprise Linux
8 5 (1.01%) Windows Server 2019
9 3 (0.61%) Windows 7
10 2 (0.40%) Windows Server 2016
11 1 (0.20%) AIX
11 1 (0.20%) Solaris
11 1 (0.20%) SUSE Linux Enterprise Server
Processes & Methodologies
1 246 (49.70%) ITSM
2 240 (48.48%) ITIL
3 180 (36.36%) Stakeholder Management
4 122 (24.65%) Continuous Improvement
5 111 (22.42%) Problem-Solving
6 106 (21.41%) Service Delivery
7 105 (21.21%) Agile
8 74 (14.95%) Change Management
9 73 (14.75%) Roadmaps
10 67 (13.54%) Customer Service
11 66 (13.33%) Stakeholder Engagement
12 62 (12.53%) AI
13 57 (11.52%) Decision-Making
14 55 (11.11%) DevOps
15 48 (9.70%) Incident Management
16 47 (9.49%) Migration
17 46 (9.29%) Project Delivery
18 44 (8.89%) Project Management
19 43 (8.69%) User Experience
20 42 (8.48%) Cybersecurity
Programming Languages
1 40 (8.08%) PowerShell
2 25 (5.05%) JavaScript
3 21 (4.24%) Python
4 15 (3.03%) SQL
5 8 (1.62%) Bash
6 5 (1.01%) Groovy
7 2 (0.40%) ActionScript
7 2 (0.40%) ActionScript 2.0
7 2 (0.40%) COBOL
7 2 (0.40%) Korn
7 2 (0.40%) Perl
7 2 (0.40%) RPG
8 1 (0.20%) Apex Code
8 1 (0.20%) Bicep
8 1 (0.20%) C
8 1 (0.20%) Shell Script
Qualifications
1 94 (18.99%) Security Cleared
2 70 (14.14%) SC Cleared
3 43 (8.69%) Degree
4 31 (6.26%) PMP
5 25 (5.05%) PMI Certification
6 24 (4.85%) ITIL Certification
7 18 (3.64%) ITIL Foundation Certificate
8 15 (3.03%) A+ Certification
9 13 (2.63%) Microsoft Certification
10 11 (2.22%) Computer Science Degree
11 9 (1.82%) CISM
11 9 (1.82%) CISSP
12 8 (1.62%) BPSS Clearance
12 8 (1.62%) DV Cleared
13 5 (1.01%) AWS Certification
13 5 (1.01%) Cisco Certification
14 4 (0.81%) AWS Certified Solutions Architect
14 4 (0.81%) AWS Certified SysOps Administrator
14 4 (0.81%) Master's Degree
14 4 (0.81%) MCSA
Quality Assurance & Compliance
1 50 (10.10%) SLA
2 23 (4.65%) QA
3 15 (3.03%) ISO/IEC 27001
4 12 (2.42%) Data Quality
5 8 (1.62%) GRC
6 7 (1.41%) NIST
6 7 (1.41%) PMO
7 6 (1.21%) COBIT
7 6 (1.21%) Cyber Essentials
7 6 (1.21%) NCSC
8 5 (1.01%) Cyber Essentials PLUS
8 5 (1.01%) GDPR
9 4 (0.81%) PCI DSS
10 3 (0.61%) ISO/IEC 20000
10 3 (0.61%) SOC 2
11 2 (0.40%) Accessibility
12 1 (0.20%) ISO 20022
12 1 (0.20%) ISO/IEC 19770
12 1 (0.20%) SOC 1
System Software
1 64 (12.93%) Active Directory
2 20 (4.04%) VMware Infrastructure
3 8 (1.62%) vSphere
4 7 (1.41%) Hyper-V
5 6 (1.21%) IAG
6 5 (1.01%) Virtual Desktop
6 5 (1.01%) VMware ESXi
7 3 (0.61%) Virtual Servers
8 1 (0.20%) Squid
8 1 (0.20%) Virtual Machines
Systems Management
1 39 (7.88%) Microsoft Intune
2 20 (4.04%) SCCM
3 9 (1.82%) Ansible
3 9 (1.82%) Single Sign-On
3 9 (1.82%) WSUS
4 7 (1.41%) Jamf Pro
5 3 (0.61%) Kubernetes
5 3 (0.61%) Packer
5 3 (0.61%) Puppet
6 2 (0.40%) SCOM
6 2 (0.40%) systemd
7 1 (0.20%) Active Directory Federation Services
7 1 (0.20%) Grafana
7 1 (0.20%) ITRS Geneos
7 1 (0.20%) Kibana
7 1 (0.20%) Nagios
7 1 (0.20%) QRadar
7 1 (0.20%) SCOrch
7 1 (0.20%) vCenter Server
7 1 (0.20%) ZABBIX
Vendors
1 183 (36.97%) ServiceNow
2 136 (27.47%) Microsoft
3 25 (5.05%) VMware
4 17 (3.43%) BMC
4 17 (3.43%) Cisco
5 13 (2.63%) Apple
6 11 (2.22%) Atlassian
6 11 (2.22%) Google
6 11 (2.22%) SAP
6 11 (2.22%) Zscaler
7 9 (1.82%) Dynatrace
7 9 (1.82%) Salesforce
8 8 (1.62%) Oracle
8 8 (1.62%) Remedy
8 8 (1.62%) Splunk
9 7 (1.41%) Citrix
10 6 (1.21%) Bloomberg
10 6 (1.21%) Reuters
11 5 (1.01%) HP
11 5 (1.01%) ION Trading