Period
to 26 September 2018

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 26 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > London
6 months to
26 Sep 2018
Same period 2017 Same period 2016
Rank 163 142 98
Rank change year-on-year -21 -44 +8
Contract jobs citing Service Management 799 848 1,157
As % of all contract IT jobs advertised in London 1.74% 1.90% 2.60%
As % of the Processes & Methodologies category 1.99% 2.17% 2.98%
Number of daily rates quoted 522 560 781
London median daily rate £475 £450 £475
Median daily rate % change year-on-year +5.56% -5.26% +11.76%
10th Percentile £180 £227 £228
90th Percentile £650 £625 £625
England median daily rate £425 £425 £425
Number of hourly rates quoted 24 23 15
London median hourly rate £24.04 £17.38 £13.85
Median hourly rate % change year-on-year +38.36% +25.45% -18.53%
10th Percentile £14.80 £11.40 £11.25
90th Percentile £30.88 £165.00 £67.20
England median hourly rate £17.50 £14.50 £14.50
% change year-on-year +20.69% - -11.69%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 40,164 39,069 38,766
As % of all contract IT jobs advertised in London 87.55% 87.75% 87.06%
Number of daily rates quoted 29,089 28,170 28,005
London median daily rate £500 £500 £463
Median daily rate % change year-on-year - +8.11% +2.78%
10th Percentile £325 £313 £300
90th Percentile £675 £660 £638
England median daily rate £468 £450 £425
% change year-on-year +3.89% +5.88% +3.03%
Number of hourly rates quoted 484 379 377
London median hourly rate £22.46 £23.00 £21.00
Median hourly rate % change year-on-year -2.35% +9.52% +5.00%
10th Percentile £14.00 £13.00 £11.25
90th Percentile £55.21 £51.40 £55.40
England median hourly rate £21.00 £23.25 £22.84
% change year-on-year -9.69% +1.82% +3.80%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in London.

Contractor daily rate trend for Service Management in London

Service Management
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Management in London over the 6 months to 26 September 2018.

Contractor daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in London.

Contractor hourly rate trend for Service Management in London

Service Management
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Management in London over the 6 months to 26 September 2018.

Contractor hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 26 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -22 128 £456 +4.29% 29
South London -28 42 £550 +10.00% 6
West London -24 37 £423 -11.05% 17
East London -7 25 £470 +10.59% 4
North London -16 3 £135 -75.45% 1
Service Management
England

For the 6 months to 26 September 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for Service Management.

1 418 (52.32%) ITIL
2 254 (31.79%) Finance
3 239 (29.91%) ITSM
4 192 (24.03%) Windows
5 150 (18.77%) Active Directory
6 143 (17.90%) Microsoft
7 138 (17.27%) Agile Software Development
8 137 (17.15%) ServiceNow
9 117 (14.64%) Service Delivery
10 101 (12.64%) Stakeholder Management
11 97 (12.14%) SLA
12 91 (11.39%) Project Management
13 90 (11.26%) Microsoft Office
14 85 (10.64%) Change Management
15 83 (10.39%) DNS
16 81 (10.14%) Windows 7
17 80 (10.01%) ITIL Certification
18 75 (9.39%) ITIL V3
19 74 (9.26%) Security Cleared
20 73 (9.14%) Incident Management
21 68 (8.51%) JavaScript
21 68 (8.51%) Problem Management
22 67 (8.39%) Banking
22 67 (8.39%) Problem-Solving
23 65 (8.14%) Analytical Skills
24 64 (8.01%) SC Cleared
24 64 (8.01%) PRINCE2
25 63 (7.88%) Migration
25 63 (7.88%) Service Design
26 62 (7.76%) Windows 10

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (5.01%) MS Exchange
2 33 (4.13%) Blackberry Enterprise Server
3 24 (3.00%) CMS
3 24 (3.00%) Confluence
4 19 (2.38%) SharePoint
5 17 (2.13%) Apache
6 16 (2.00%) Skype for Business
7 11 (1.38%) Exchange Server 2010
8 10 (1.25%) Elasticsearch
8 10 (1.25%) Tomcat
9 8 (1.00%) WebLogic
10 5 (0.63%) Liferay
10 5 (0.63%) Oracle SOA Suite
10 5 (0.63%) WebLogic Portal
11 4 (0.50%) NetWeaver
11 4 (0.50%) OpenStack
12 3 (0.38%) ArcGIS
12 3 (0.38%) Oracle Workflow
12 3 (0.38%) WordPress
13 2 (0.25%) Mule ESB
Applications
1 90 (11.26%) Microsoft Office
2 32 (4.01%) Microsoft Excel
3 16 (2.00%) MS Visio
4 12 (1.50%) Microsoft PowerPoint
5 5 (0.63%) Microsoft Project
6 4 (0.50%) InfoPath
7 3 (0.38%) Spreadsheet
8 1 (0.13%) Adobe After Effects
8 1 (0.13%) Adobe Premiere
8 1 (0.13%) Avid Media Composer
8 1 (0.13%) Chatbot
8 1 (0.13%) Final Cut Pro
8 1 (0.13%) HipChat
Business Applications
1 16 (2.00%) Dynamics AX
2 14 (1.75%) Remedy ITSM
3 8 (1.00%) Eikon
4 5 (0.63%) Servitor
5 4 (0.50%) SAP ERP
6 3 (0.38%) Dynamics CRM
6 3 (0.38%) Unit4 Business World
7 2 (0.25%) Documaker
7 2 (0.25%) Markit EDM
7 2 (0.25%) SAP GTS
8 1 (0.13%) Dynamics NAV
8 1 (0.13%) NetSuite
8 1 (0.13%) Oracle EBS
8 1 (0.13%) Oracle EBS R12
8 1 (0.13%) Oracle Retail
8 1 (0.13%) SAP CO
8 1 (0.13%) SAP FI
8 1 (0.13%) SAP FI/CO
Cloud Services
1 52 (6.51%) Microsoft Azure
2 49 (6.13%) Office 365
3 47 (5.88%) Amazon AWS
4 20 (2.50%) SaaS
5 17 (2.13%) IaaS
6 14 (1.75%) PaaS
7 8 (1.00%) Amazon CloudWatch
7 8 (1.00%) Amazon EC2
7 8 (1.00%) Amazon ELB
7 8 (1.00%) Amazon S3
7 8 (1.00%) Virtual Private Cloud
8 6 (0.75%) Mimecast
8 6 (0.75%) Yammer
9 5 (0.63%) Serverless
10 4 (0.50%) AWS CloudFormation
10 4 (0.50%) GitHub
10 4 (0.50%) Google Cloud Platform
11 3 (0.38%) Azure Active Directory
11 3 (0.38%) Azure Machine Learning
11 3 (0.38%) G Suite
Communications & Networking
1 83 (10.39%) DNS
2 46 (5.76%) WAN
3 42 (5.26%) Firewall
4 39 (4.88%) LAN
5 37 (4.63%) VPN
6 33 (4.13%) DHCP
7 24 (3.00%) TCP/IP
8 21 (2.63%) Network Security
8 21 (2.63%) Wireless
9 18 (2.25%) Unified Communications
10 14 (1.75%) Cisco IOS
10 14 (1.75%) Internet
11 12 (1.50%) Skype
11 12 (1.50%) SSH
11 12 (1.50%) VoIP
11 12 (1.50%) Wi-Fi
12 11 (1.38%) SAN
13 10 (1.25%) MPLS
13 10 (1.25%) Structured Cabling
14 9 (1.13%) OpenVPN
Database & Business Intelligence
1 19 (2.38%) Relational Database
2 15 (1.88%) SQL Server
3 8 (1.00%) Amazon RDS
3 8 (1.00%) PostgreSQL
4 7 (0.88%) QlikView
5 6 (0.75%) MySQL
6 5 (0.63%) Big Data
7 4 (0.50%) Oracle Database
7 4 (0.50%) Oracle ODI
7 4 (0.50%) Oracle Reports
7 4 (0.50%) SQL Server 2008
8 3 (0.38%) DataStage
8 3 (0.38%) GIS
8 3 (0.38%) Hadoop
8 3 (0.38%) Microsoft Analysis Services
8 3 (0.38%) Oracle BI EE
8 3 (0.38%) Oracle BI Publisher
8 3 (0.38%) Oracle Database 12c
8 3 (0.38%) Qlik Sense
8 3 (0.38%) SQL Server Integration Services
Development Applications
1 50 (6.26%) JIRA
2 28 (3.50%) Jenkins
3 19 (2.38%) Git (software)
4 13 (1.63%) SonarQube
5 9 (1.13%) Ant
5 9 (1.13%) JUnit
5 9 (1.13%) Liquibase
5 9 (1.13%) Maven
5 9 (1.13%) Sonatype Nexus
6 8 (1.00%) Bitbucket
7 4 (0.50%) LoadRunner
8 3 (0.38%) Subversion
8 3 (0.38%) TeamCity
8 3 (0.38%) TestDirector
8 3 (0.38%) Visual Studio Team System
9 2 (0.25%) FitNesse
9 2 (0.25%) MSI
9 2 (0.25%) TestRail
10 1 (0.13%) Arsenale Dataplane
10 1 (0.13%) IBM UrbanCode
General
1 254 (31.79%) Finance
2 67 (8.39%) Banking
3 53 (6.63%) Law
4 22 (2.75%) Legal
4 22 (2.75%) Telecoms
5 20 (2.50%) Back Office
6 17 (2.13%) Retail
7 14 (1.75%) Investment Banking
7 14 (1.75%) Pharmaceutical
8 12 (1.50%) Retail Banking
9 11 (1.38%) Front Office
9 11 (1.38%) Marketing
10 10 (1.25%) Private Banking
11 8 (1.00%) Advertising
12 7 (0.88%) Financial Institution
13 4 (0.50%) German Language
14 3 (0.38%) Manufacturing
15 2 (0.25%) Billing
15 2 (0.25%) Corporate Banking
15 2 (0.25%) Games
Job Titles
1 158 (19.77%) Analyst
2 114 (14.27%) Service Manager
3 72 (9.01%) Architect
4 69 (8.64%) Service Analyst
5 58 (7.26%) Developer
6 54 (6.76%) Support Analyst
7 53 (6.63%) Service Desk Analyst
8 50 (6.26%) Project Manager
9 45 (5.63%) Consultant
10 38 (4.76%) Support Engineer
11 36 (4.51%) ServiceNow Developer
12 35 (4.38%) Business Analyst
12 35 (4.38%) Delivery Manager
12 35 (4.38%) Services Delivery Manager
13 28 (3.50%) IT Manager
14 27 (3.38%) Desktop Support
15 24 (3.00%) IT Analyst
16 23 (2.88%) Service Architect
16 23 (2.88%) Service Desk Support
16 23 (2.88%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 45 (5.63%) HTML
2 44 (5.51%) CSS
3 34 (4.26%) XML
4 32 (4.01%) Ajax
5 31 (3.88%) REST
6 22 (2.75%) Web Services
7 19 (2.38%) AngularJS
8 17 (2.13%) XHTML
9 16 (2.00%) LDAP
10 14 (1.75%) SAML
11 9 (1.13%) Elastic Stack
11 9 (1.13%) MCollective
12 8 (1.00%) SOAP
13 6 (0.75%) Node.js
14 5 (0.63%) Java EE
14 5 (0.63%) JMS
14 5 (0.63%) Middleware
14 5 (0.63%) Oracle Fusion
15 4 (0.50%) JAX-RS
15 4 (0.50%) JTA
Miscellaneous
1 65 (8.14%) Analytical Skills
2 49 (6.13%) Blackberry
3 46 (5.76%) Data Centre
4 38 (4.76%) Management Information System
5 22 (2.75%) CMDB
6 13 (1.63%) Smartphone
7 11 (1.38%) Fixed Income
7 11 (1.38%) Greenfield Project
7 11 (1.38%) Public Cloud
7 11 (1.38%) Video Conferencing
8 10 (1.25%) Handset
8 10 (1.25%) User Experience
8 10 (1.25%) Virtual Team
9 9 (1.13%) iPhone
9 9 (1.13%) Replication
10 8 (1.00%) Hybrid Cloud
10 8 (1.00%) Linux Command Line
10 8 (1.00%) NHS
11 7 (0.88%) Clustering
11 7 (0.88%) Self-Motivation
Operating Systems
1 192 (24.03%) Windows
2 81 (10.14%) Windows 7
3 62 (7.76%) Windows 10
4 48 (6.01%) Linux
5 28 (3.50%) Android
6 27 (3.38%) Unix
7 17 (2.13%) Mac OS X
7 17 (2.13%) Windows Server
7 17 (2.13%) Windows Server 2008
7 17 (2.13%) Windows Server 2012
8 14 (1.75%) Apple iOS
8 14 (1.75%) CentOS
9 10 (1.25%) Windows 8
10 7 (0.88%) Mac OS X Server
11 5 (0.63%) AIX
11 5 (0.63%) Mac OS
11 5 (0.63%) Red Hat Enterprise Linux
12 4 (0.50%) SUSE
12 4 (0.50%) Windows XP
13 3 (0.38%) Windows Mobile
Processes & Methodologies
1 418 (52.32%) ITIL
2 239 (29.91%) ITSM
3 138 (17.27%) Agile Software Development
4 117 (14.64%) Service Delivery
5 101 (12.64%) Stakeholder Management
6 91 (11.39%) Project Management
7 85 (10.64%) Change Management
8 75 (9.39%) ITIL V3
9 73 (9.14%) Incident Management
10 68 (8.51%) Problem Management
11 67 (8.39%) Problem-Solving
12 64 (8.01%) PRINCE2
13 63 (7.88%) Migration
13 63 (7.88%) Service Design
14 62 (7.76%) Configuration Management
15 60 (7.51%) DevOps
16 49 (6.13%) Risk Management
17 48 (6.01%) Continuous Improvement
18 45 (5.63%) Root Cause Analysis
19 43 (5.38%) Release Management
Programming Languages
1 68 (8.51%) JavaScript
2 31 (3.88%) Java
3 29 (3.63%) SQL
4 24 (3.00%) PowerShell
5 20 (2.50%) Bash Shell
6 16 (2.00%) Python
7 8 (1.00%) Groovy
7 8 (1.00%) T-SQL
8 7 (0.88%) Perl
8 7 (0.88%) Ruby
9 6 (0.75%) C
9 6 (0.75%) Shell Script
10 5 (0.63%) PHP
11 4 (0.50%) PL/SQL
12 3 (0.38%) R
12 3 (0.38%) U-SQL
12 3 (0.38%) VBScript
13 1 (0.13%) JCL
13 1 (0.13%) Korn
13 1 (0.13%) XPath
Qualifications
1 80 (10.01%) ITIL Certification
2 74 (9.26%) Security Cleared
3 64 (8.01%) SC Cleared
4 44 (5.51%) Degree
5 29 (3.63%) Microsoft Certification
6 23 (2.88%) Cisco Certification
7 13 (1.63%) CCNA
7 13 (1.63%) MCP
8 11 (1.38%) MCSE
9 10 (1.25%) PRINCE2 Practitioner
10 8 (1.00%) PMP
10 8 (1.00%) VMware Certified Professional (VCP)
11 7 (0.88%) CISM
11 7 (0.88%) CISSP
11 7 (0.88%) PMI Certification
11 7 (0.88%) PRINCE2 Certification
12 6 (0.75%) CCNP
12 6 (0.75%) DV Cleared
12 6 (0.75%) MCSA
13 5 (0.63%) MCITP
Quality Assurance & Compliance
1 97 (12.14%) SLA
2 16 (2.00%) Data Quality
3 11 (1.38%) COBIT
4 10 (1.25%) ISO/IEC 27001
4 10 (1.25%) QA
5 8 (1.00%) HMG Security Policy Framework
5 8 (1.00%) PCI DSS
5 8 (1.00%) PMO
6 7 (0.88%) Sarbanes-Oxley
7 5 (0.63%) Disclosure Scotland
8 4 (0.50%) GDPR
8 4 (0.50%) Government Security Classifications
8 4 (0.50%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 3 (0.38%) Cyber Essentials
10 2 (0.25%) ISO/IEC 20000
10 2 (0.25%) PMBOK
10 2 (0.25%) PSD2
11 1 (0.13%) HIPAA
11 1 (0.13%) WCAG
System Software
1 150 (18.77%) Active Directory
2 43 (5.38%) VMware Infrastructure
3 34 (4.26%) Virtual Desktop
4 16 (2.00%) Virtual Machines
5 15 (1.88%) Docker
6 10 (1.25%) vCloud
7 9 (1.13%) Postfix
7 9 (1.13%) Squid
7 9 (1.13%) VMware Server
8 8 (1.00%) vSphere
9 7 (0.88%) Hyper-V
9 7 (0.88%) Microsoft App-V
10 6 (0.75%) XenApp
11 4 (0.50%) BitLocker
11 4 (0.50%) XenDesktop
12 3 (0.38%) Virtual Servers
12 3 (0.38%) VMware ESXi
13 2 (0.25%) ProxySG
13 2 (0.25%) Terminal Services
14 1 (0.13%) Microsoft Virtual Server
Systems Management
1 28 (3.50%) SCCM
2 23 (2.88%) Systems Management Server (SMS)
3 20 (2.50%) Single Sign-On
4 19 (2.38%) Ansible
5 17 (2.13%) Puppet
6 15 (1.88%) Terraform
7 12 (1.50%) Kubernetes
7 12 (1.50%) WSUS
8 11 (1.38%) AirWatch
8 11 (1.38%) Kibana
9 10 (1.25%) Backup Exec
10 9 (1.13%) Docker Swarm
10 9 (1.13%) logstash
10 9 (1.13%) Rancher
10 9 (1.13%) ZABBIX
11 8 (1.00%) Rsyslog
11 8 (1.00%) Sysdig
12 6 (0.75%) HP ALM
12 6 (0.75%) PingFederate
12 6 (0.75%) vCenter Server
Vendors
1 143 (17.90%) Microsoft
2 137 (17.15%) ServiceNow
3 59 (7.38%) VMware
4 54 (6.76%) Cisco
5 43 (5.38%) Citrix
6 34 (4.26%) Ivanti
7 31 (3.88%) Sony
8 26 (3.25%) SAP
9 22 (2.75%) Remedy
10 20 (2.50%) Oracle
11 19 (2.38%) HP
12 18 (2.25%) Apple
13 17 (2.13%) Bloomberg
13 17 (2.13%) Google
13 17 (2.13%) Reuters
14 10 (1.25%) BMC
14 10 (1.25%) McAfee
14 10 (1.25%) Sophos
14 10 (1.25%) Symantec
14 10 (1.25%) Veeam