Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 20 June 2026, with comparisons to the same periods in the previous two years.

6 months to
20 Jun 2026
Same period 2025 Same period 2024
Rank 154 140 141
Rank change year-on-year -14 +1 -27
Contract jobs citing Service Management 341 256 317
As % of all contract jobs in London 1.79% 2.05% 1.79%
As % of the Processes & Methodologies category 2.02% 2.22% 2.02%
Number of daily rates quoted 208 157 205
10th Percentile £264 £253 £259
25th Percentile £413 £400 £400
Median daily rate (50th Percentile) £525 £500 £515
Median % change year-on-year +5.00% -2.91% -1.90%
75th Percentile £625 £600 £638
90th Percentile £738 £700 £738
England median daily rate £520 £500 £525
% change year-on-year +4.00% -4.76% +0.96%
Number of hourly rates quoted 6 1 1
10th Percentile £28.15 - -
25th Percentile £34.66 £27.50 £52.50
Median hourly rate £57.75 £30.00 £55.00
Median % change year-on-year +92.50% -45.45% +56.03%
75th Percentile £71.25 £32.50 £57.50
90th Percentile £81.25 - -
England median hourly rate £73.38 £22.14 £17.72
% change year-on-year +231.44% +24.94% -49.73%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 16,916 11,555 15,666
As % of all contract IT jobs advertised in London 88.87% 92.40% 88.22%
Number of daily rates quoted 11,270 7,751 11,170
10th Percentile £360 £338 £340
25th Percentile £437 £425 £445
Median daily rate (50th Percentile) £530 £550 £550
Median % change year-on-year -3.64% - -6.38%
75th Percentile £650 £675 £675
90th Percentile £763 £800 £800
England median daily rate £520 £515 £525
% change year-on-year +0.97% -1.90% -4.55%
Number of hourly rates quoted 259 210 314
10th Percentile £18.06 £16.50 £15.50
25th Percentile £25.22 £24.66 £20.00
Median hourly rate £37.50 £33.45 £28.25
Median % change year-on-year +12.12% +18.39% -29.38%
75th Percentile £59.99 £50.50 £48.75
90th Percentile £81.25 £63.75 £67.70
England median hourly rate £47.50 £27.40 £37.63
% change year-on-year +73.36% -27.18% +4.81%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 20 June 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 20 June 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 20 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -24 43 £475 -5.71% 20
West London -27 9 £625 +150.00% 2
South London -8 5 £190 -24.15%
East London +2 4 £550 +11.11% 1
North London +4 3 £400 - 1
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (7.92%) Confluence
2 20 (5.87%) SharePoint
3 5 (1.47%) Microsoft Exchange
4 1 (0.29%) OpenStack
4 1 (0.29%) Oracle Collaboration Suite
4 1 (0.29%) Oracle SOA Suite
4 1 (0.29%) Palantir Foundry
4 1 (0.29%) WebSphere
Applications
1 9 (2.64%) MS Visio
2 7 (2.05%) Microsoft Excel
3 6 (1.76%) Microsoft Project
4 4 (1.17%) Microsoft Office
4 4 (1.17%) Microsoft PowerPoint
5 3 (0.88%) Chatbot
6 2 (0.59%) Spreadsheet
Business Applications
1 4 (1.17%) Remedy ITSM
2 3 (0.88%) Oracle ERP
3 2 (0.59%) SAP PS
3 2 (0.59%) SAP S/4HANA
4 1 (0.29%) Oracle Payables
4 1 (0.29%) Oracle Procure-to-Pay
4 1 (0.29%) Oracle Receivables
4 1 (0.29%) Oracle Subledger Accounting
4 1 (0.29%) Teamcenter
Cloud Services
1 51 (14.96%) Azure
2 47 (13.78%) Microsoft 365
3 24 (7.04%) AWS
4 20 (5.87%) SaaS
5 16 (4.69%) Entra ID
6 10 (2.93%) OneDrive
7 9 (2.64%) Azure DevOps
7 9 (2.64%) Google Workspace
8 8 (2.35%) Power Platform
9 7 (2.05%) OCI
10 6 (1.76%) Amazon CloudWatch
10 6 (1.76%) AWS Lambda
10 6 (1.76%) GitHub
10 6 (1.76%) Serverless
11 5 (1.47%) Amazon S3
11 5 (1.47%) GCP
12 4 (1.17%) PaaS
13 3 (0.88%) Amazon EC2
13 3 (0.88%) AWS CloudFormation
13 3 (0.88%) Datadog
Communications & Networking
1 23 (6.74%) Firewall
2 19 (5.57%) VPN
3 13 (3.81%) TCP/IP
4 12 (3.52%) WAN
5 10 (2.93%) DNS
6 9 (2.64%) Network Security
7 6 (1.76%) DMZ
7 6 (1.76%) SD-WAN
8 4 (1.17%) 5G
8 4 (1.17%) HTTP
8 4 (1.17%) LAN
9 3 (0.88%) DHCP
9 3 (0.88%) SSL
10 2 (0.59%) 3GPP
10 2 (0.59%) 4G
10 2 (0.59%) NGFW
10 2 (0.59%) Remote Desktop
10 2 (0.59%) VoIP
10 2 (0.59%) Wi-Fi
11 1 (0.29%) DKIM
Database & Business Intelligence
1 6 (1.76%) Power BI
2 2 (0.59%) Amazon Redshift
2 2 (0.59%) Oracle Reports
3 1 (0.29%) GIS
3 1 (0.29%) SQL Server
3 1 (0.29%) SQL Server Integration Services
3 1 (0.29%) Tableau
Development Applications
1 55 (16.13%) JIRA
2 9 (2.64%) Jenkins
3 5 (1.47%) Bitbucket
4 4 (1.17%) ScriptRunner
5 3 (0.88%) GitLab
6 2 (0.59%) Git
6 2 (0.59%) TestRail
7 1 (0.29%) Cypress.io
7 1 (0.29%) Selenium
General
1 113 (33.14%) Social Skills
2 70 (20.53%) Finance
3 48 (14.08%) Analytical Skills
4 39 (11.44%) Public Sector
5 30 (8.80%) Banking
5 30 (8.80%) Telecoms
6 11 (3.23%) Legal
7 9 (2.64%) Influencing Skills
7 9 (2.64%) Organisational Skills
8 8 (2.35%) Financial Institution
9 7 (2.05%) Documentation Skills
9 7 (2.05%) Front Office
9 7 (2.05%) Investment Banking
9 7 (2.05%) Retail
10 6 (1.76%) Inclusion and Diversity
10 6 (1.76%) Police
11 5 (1.47%) Local Government
12 4 (1.17%) International Banking
12 4 (1.17%) Law
13 3 (0.88%) Manufacturing
Job Titles
1 45 (13.20%) Architect
2 43 (12.61%) Consultant
3 34 (9.97%) Analyst
4 31 (9.09%) Lead
5 25 (7.33%) IT Manager
5 25 (7.33%) Senior
6 20 (5.87%) Project Manager
7 18 (5.28%) ServiceNow Architect
8 17 (4.99%) Developer
8 17 (4.99%) Service Manager
8 17 (4.99%) ServiceNow Consultant
9 15 (4.40%) Business Consultant
10 12 (3.52%) Management Consultant
10 12 (3.52%) Process Consultant
10 12 (3.52%) ServiceNow Developer
10 12 (3.52%) Solutions Architect
11 11 (3.23%) Business Process Consultant
11 11 (3.23%) Delivery Manager
11 11 (3.23%) IT Analyst
11 11 (3.23%) IT Support
Libraries, Frameworks & Software Standards
1 25 (7.33%) REST
2 16 (4.69%) SOAP
3 7 (2.05%) HTML
4 6 (1.76%) CSS
5 5 (1.47%) AngularJS
5 5 (1.47%) Middleware
6 4 (1.17%) Bootstrap
6 4 (1.17%) JSON
7 3 (0.88%) Web Services
8 2 (0.59%) EDI
8 2 (0.59%) Elastic Stack
8 2 (0.59%) Microsoft Graph
8 2 (0.59%) Oracle Fusion
8 2 (0.59%) XML
9 1 (0.29%) 802.1X
9 1 (0.29%) LDAP
9 1 (0.29%) Lightning Web Components
9 1 (0.29%) XML Messaging
Miscellaneous
1 44 (12.90%) CMDB
2 40 (11.73%) Onboarding
3 22 (6.45%) Product Ownership
4 14 (4.11%) Data Centre
5 11 (3.23%) Virtual Team
6 6 (1.76%) Algorithms
6 6 (1.76%) Management Information System
7 4 (1.17%) Client/Server
7 4 (1.17%) Data Protection Act
7 4 (1.17%) Enterprise Software
7 4 (1.17%) Linux Command Line
7 4 (1.17%) Operational Technology
8 3 (0.88%) Foreign Exchange (FX)
8 3 (0.88%) Greenfield Project
8 3 (0.88%) Hybrid Cloud
8 3 (0.88%) IoT
8 3 (0.88%) iPhone
8 3 (0.88%) Legacy Systems
8 3 (0.88%) Renewable Energy
9 2 (0.59%) FMCG
Operating Systems
1 44 (12.90%) Windows
2 8 (2.35%) Android
2 8 (2.35%) Apple iOS
3 7 (2.05%) Linux
3 7 (2.05%) Mac OS
4 5 (1.47%) Windows 10
4 5 (1.47%) Windows Server
5 4 (1.17%) Red Hat Enterprise Linux
5 4 (1.17%) Windows Server 2019
6 1 (0.29%) Ubuntu
6 1 (0.29%) Windows Server 2012
6 1 (0.29%) Windows Server 2016
Processes & Methodologies
1 163 (47.80%) ITIL
2 149 (43.70%) ITSM
3 104 (30.50%) Stakeholder Management
4 77 (22.58%) Agile
5 71 (20.82%) Problem-Solving
6 65 (19.06%) Continuous Improvement
7 62 (18.18%) Service Delivery
8 44 (12.90%) Change Management
8 44 (12.90%) Stakeholder Engagement
9 41 (12.02%) DevOps
9 41 (12.02%) Roadmaps
10 40 (11.73%) Project Management
11 37 (10.85%) Migration
12 34 (9.97%) Decision-Making
13 33 (9.68%) Incident Management
14 27 (7.92%) Customer Service
14 27 (7.92%) Problem Management
14 27 (7.92%) Service Design
15 25 (7.33%) AI
16 22 (6.45%) Scrum
Programming Languages
1 22 (6.45%) JavaScript
1 22 (6.45%) PowerShell
2 14 (4.11%) Python
3 8 (2.35%) SQL
4 5 (1.47%) Groovy
5 4 (1.17%) Bash
6 2 (0.59%) ActionScript
6 2 (0.59%) ActionScript 2.0
6 2 (0.59%) Java
7 1 (0.29%) Apex Code
7 1 (0.29%) C
7 1 (0.29%) Kotlin
7 1 (0.29%) Shell Script
Qualifications
1 48 (14.08%) Security Cleared
2 36 (10.56%) SC Cleared
3 28 (8.21%) Degree
4 22 (6.45%) ITIL Certification
5 12 (3.52%) PMP
6 10 (2.93%) PMI Certification
7 8 (2.35%) DV Cleared
8 6 (1.76%) Master's Degree
9 5 (1.47%) Microsoft Certification
10 4 (1.17%) BPSS Clearance
10 4 (1.17%) CISA
10 4 (1.17%) Computer Science Degree
10 4 (1.17%) ISO 27001 Lead Implementer
10 4 (1.17%) ITIL Foundation Certificate
11 3 (0.88%) CISM
11 3 (0.88%) CISSP
11 3 (0.88%) MBA
11 3 (0.88%) MCSA
12 2 (0.59%) AWS Certification
12 2 (0.59%) Azure Certification
Quality Assurance & Compliance
1 30 (8.80%) SLA
2 17 (4.99%) ISO/IEC 27001
3 14 (4.11%) QA
4 11 (3.23%) COBIT
5 8 (2.35%) Data Quality
5 8 (2.35%) GDPR
5 8 (2.35%) PCI DSS
6 6 (1.76%) NIST
6 6 (1.76%) PMO
7 5 (1.47%) Sarbanes-Oxley
8 4 (1.17%) GRC
9 3 (0.88%) SOC 2
10 2 (0.59%) NCSC
10 2 (0.59%) SOC 1
11 1 (0.29%) Accessibility
11 1 (0.29%) Cyber Essentials
11 1 (0.29%) Cyber Essentials PLUS
11 1 (0.29%) ISO 20022
11 1 (0.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.29%) ISO/IEC 42001
System Software
1 28 (8.21%) Active Directory
2 4 (1.17%) Virtual Desktop
2 4 (1.17%) VMware Infrastructure
3 3 (0.88%) Hyper-V
4 2 (0.59%) IAG
5 1 (0.29%) Microsoft Virtual Server
5 1 (0.29%) NFS
5 1 (0.29%) Squid
5 1 (0.29%) Virtual Servers
5 1 (0.29%) VMware NSX
Systems Management
1 9 (2.64%) Microsoft Intune
1 9 (2.64%) SCCM
2 8 (2.35%) Terraform
3 7 (2.05%) Jamf Pro
3 7 (2.05%) WSUS
4 5 (1.47%) Ansible
5 3 (0.88%) Packer
5 3 (0.88%) Puppet
6 2 (0.59%) HP ALM
6 2 (0.59%) Kubernetes
6 2 (0.59%) Single Sign-On
7 1 (0.29%) CASB
7 1 (0.29%) Control-M
7 1 (0.29%) EMC VPLEX
7 1 (0.29%) FortiGate
7 1 (0.29%) Grafana
7 1 (0.29%) Prometheus
7 1 (0.29%) vMotion
Vendors
1 121 (35.48%) ServiceNow
2 54 (15.84%) Microsoft
3 14 (4.11%) Atlassian
4 11 (3.23%) IFS
4 11 (3.23%) Oracle
5 9 (2.64%) SAP
6 8 (2.35%) Citrix
6 8 (2.35%) Google
6 8 (2.35%) Salesforce
7 7 (2.05%) Bloomberg
7 7 (2.05%) Cisco
7 7 (2.05%) Reuters
7 7 (2.05%) VMware
7 7 (2.05%) Zscaler
8 6 (1.76%) ION Trading
8 6 (1.76%) Remedy
8 6 (1.76%) Workday
9 3 (0.88%) Apple
9 3 (0.88%) Fortinet
9 3 (0.88%) Red Hat