Period
to 20 November 2017

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > London
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 146 101 97
Rank change year-on-year -45 -4 +9
Contract jobs citing Service Management 877 1130 1101
As % of all contract IT jobs advertised in London 1.88% 2.53% 2.35%
As % of the Processes & Methodologies category 2.16% 2.94% 2.80%
Number of daily rates quoted 600 751 718
London median daily rate £426 £475 £438
Median daily rate % change year-on-year -10.26% +8.57% +2.94%
10th Percentile £191 £225 £263
90th Percentile £625 £600 £613
England median daily rate £425 £425 £410
% change year-on-year - +3.66% +7.89%
Number of hourly rates quoted 26 14 14
London median hourly rate £17.38 £16.50 £17.25
Median hourly rate % change year-on-year +5.30% -4.35% +16.95%
10th Percentile £12.00 £11.25 £14.50
90th Percentile £165.00 £39.33 £44.09
England median hourly rate £15.00 £14.50 £18.26
% change year-on-year +3.45% -20.59% +21.73%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 40583 38438 39314
As % of all contract IT jobs advertised in London 86.96% 86.23% 83.83%
Number of daily rates quoted 29509 27575 28097
London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +2.86%
10th Percentile £313 £305 £288
90th Percentile £675 £642 £638
England median daily rate £450 £425 £423
% change year-on-year +5.88% +0.59% +5.63%
Number of hourly rates quoted 378 398 474
London median hourly rate £22.50 £22.00 £20.00
Median hourly rate % change year-on-year +2.27% +10.00% +11.11%
10th Percentile £13.31 £12.25 £11.25
90th Percentile £52.15 £50.84 £50.69
England median hourly rate £24.00 £24.42 £22.50
% change year-on-year -1.72% +8.53% +18.42%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in London.

Contractor daily rate trend for Service Management in London

Service Management
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Management in London over the 6 months to 20 November 2017.

Contractor daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in London.

Contractor hourly rate trend for Service Management in London

Service Management
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Management in London over the 6 months to 20 November 2017.

Contractor hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -37 125 £448 -0.56% 11
West London +1 51 £385 +13.24% 9
South London -63 33 £490 +15.29% 5
East London -6 17 £438 -20.45% 4
North London -2 10 £513 +181.59%
Service Management
England

For the 6 months to 20 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Service Management.

1 516 (58.84%) ITIL
2 292 (33.30%) ITSM
3 190 (21.66%) Finance
4 176 (20.07%) ServiceNow
5 161 (18.36%) Service Delivery
6 142 (16.19%) Windows
6 142 (16.19%) Active Directory
7 136 (15.51%) Agile Software Development
8 121 (13.80%) Stakeholder Management
9 110 (12.54%) Change Management
9 110 (12.54%) Security Cleared
10 109 (12.43%) Microsoft
11 99 (11.29%) Project Management
11 99 (11.29%) Analytical Skills
12 94 (10.72%) ITIL Certification
13 86 (9.81%) SLA
14 83 (9.46%) SC Cleared
15 81 (9.24%) Banking
16 76 (8.67%) Microsoft Office
17 74 (8.44%) ITIL V3
18 68 (7.75%) Configuration Management
19 65 (7.41%) Service Design
20 63 (7.18%) Management Information System
21 60 (6.84%) PRINCE2
21 60 (6.84%) Incident Management
22 55 (6.27%) JavaScript
22 55 (6.27%) Problem Management
23 53 (6.04%) CMDB
24 51 (5.82%) HTML
24 51 (5.82%) SQL

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (2.62%) CMS
1 23 (2.62%) MS Exchange
2 20 (2.28%) SharePoint
3 13 (1.48%) Confluence
4 10 (1.14%) Apache
4 10 (1.14%) Tomcat
5 9 (1.03%) Skype for Business
6 8 (0.91%) Elasticsearch
7 7 (0.80%) WebLogic
8 6 (0.68%) Blackberry Enterprise Server
8 6 (0.68%) WildFly
9 5 (0.57%) BizTalk Server
9 5 (0.57%) GroupWise
9 5 (0.57%) IBM Notes
10 3 (0.34%) Apache Spark
10 3 (0.34%) Cloud Foundry
11 2 (0.23%) Adobe Experience Manager
11 2 (0.23%) Documentum
11 2 (0.23%) Jetty
11 2 (0.23%) Magnolia
Applications
1 76 (8.67%) Microsoft Office
2 43 (4.90%) Microsoft Excel
3 26 (2.96%) Microsoft PowerPoint
4 8 (0.91%) MS Visio
5 5 (0.57%) Microsoft Project
6 2 (0.23%) Spreadsheet
7 1 (0.11%) AutoCAD
7 1 (0.11%) HipChat
7 1 (0.11%) InfoPath
7 1 (0.11%) Revit
7 1 (0.11%) S-PLUS
Business Applications
1 18 (2.05%) Remedy ITSM
2 5 (0.57%) NetSuite
3 4 (0.46%) Dynamics AX
3 4 (0.46%) Dynamics CRM
4 3 (0.34%) SAP ERP
4 3 (0.34%) SAP Oil and Gas
5 2 (0.23%) iTrent
5 2 (0.23%) RMDS
6 1 (0.11%) Cognos Business Intelligence
6 1 (0.11%) JDE EnterpriseOne
6 1 (0.11%) Oracle EBS R12
6 1 (0.11%) SAP GRC
6 1 (0.11%) SAP PM
6 1 (0.11%) SAP S/4HANA
6 1 (0.11%) SAP SM
Cloud Services
1 36 (4.10%) Microsoft Azure
2 35 (3.99%) Office 365
3 28 (3.19%) Amazon AWS
4 11 (1.25%) PaaS
5 9 (1.03%) SaaS
6 7 (0.80%) Amazon CloudWatch
6 7 (0.80%) Amazon EC2
6 7 (0.80%) Amazon ELB
6 7 (0.80%) Amazon S3
6 7 (0.80%) Virtual Private Cloud
7 6 (0.68%) G Suite
8 5 (0.57%) Google Drive
8 5 (0.57%) IaaS
9 4 (0.46%) Cloud Computing
9 4 (0.46%) Serverless
10 3 (0.34%) AWS CloudFormation
10 3 (0.34%) SuccessFactors
11 2 (0.23%) Dynamics 365
12 1 (0.11%) AWS Lambda
12 1 (0.11%) Yammer
Communications & Networking
1 26 (2.96%) WAN
2 25 (2.85%) LAN
3 18 (2.05%) DNS
3 18 (2.05%) VPN
4 16 (1.82%) Firewall
4 16 (1.82%) Wi-Fi
5 13 (1.48%) BGP
5 13 (1.48%) Cisco IOS
5 13 (1.48%) OSPF
5 13 (1.48%) Wireless
6 12 (1.37%) MPLS
6 12 (1.37%) TCP/IP
6 12 (1.37%) WLAN
7 11 (1.25%) Network Security
7 11 (1.25%) SNMP
8 10 (1.14%) EIGRP
8 10 (1.14%) HSRP
8 10 (1.14%) SMS
8 10 (1.14%) Unified Communications
9 9 (1.03%) VRRP
Database & Business Intelligence
1 25 (2.85%) SQL Server
2 10 (1.14%) PostgreSQL
3 8 (0.91%) Relational Database
4 7 (0.80%) Amazon RDS
4 7 (0.80%) BusinessObjects
4 7 (0.80%) Oracle Database
5 6 (0.68%) Data Warehouse
6 5 (0.57%) Big Data
6 5 (0.57%) Hadoop
6 5 (0.57%) SQL Server Reporting Services
7 4 (0.46%) MySQL
7 4 (0.46%) Oracle Database 11g
8 3 (0.34%) DataStage
8 3 (0.34%) HBase
8 3 (0.34%) MongoDB
8 3 (0.34%) Power BI
8 3 (0.34%) Sqoop
9 2 (0.23%) Data Lake
9 2 (0.23%) Pentaho
9 2 (0.23%) SQL Server Integration Services
Development Applications
1 44 (5.02%) JIRA
2 13 (1.48%) Git (software)
3 12 (1.37%) Bitbucket
4 10 (1.14%) Maven
5 9 (1.03%) Jenkins
5 9 (1.03%) JUnit
5 9 (1.03%) SonarQube
6 8 (0.91%) Ant
6 8 (0.91%) Atlassian Bamboo
6 8 (0.91%) Liquibase
6 8 (0.91%) Sonatype Nexus
7 5 (0.57%) Visual Studio
8 4 (0.46%) dotCover
8 4 (0.46%) NDepend
9 3 (0.34%) JMeter
9 3 (0.34%) PyCharm
9 3 (0.34%) Selenium
9 3 (0.34%) TestRail
10 2 (0.23%) Oracle Forms
10 2 (0.23%) Team Foundation Server
General
1 190 (21.66%) Finance
2 81 (9.24%) Banking
3 45 (5.13%) Retail
4 29 (3.31%) Telecoms
5 23 (2.62%) International Banking
6 21 (2.39%) Law
7 19 (2.17%) Legal
8 15 (1.71%) Financial Institution
9 10 (1.14%) Investment Banking
10 9 (1.03%) Billing
11 7 (0.80%) Front Office
11 7 (0.80%) Italian Language
12 6 (0.68%) Advertising
12 6 (0.68%) Back Office
12 6 (0.68%) Marketing
12 6 (0.68%) Pharmaceutical
13 4 (0.46%) Electronics
13 4 (0.46%) Publishing
13 4 (0.46%) Spanish Language
14 3 (0.34%) Manufacturing
Job Titles
1 197 (22.46%) Analyst
2 127 (14.48%) Service Manager
3 83 (9.46%) Service Analyst
4 71 (8.10%) Architect
5 67 (7.64%) Developer
5 67 (7.64%) Service Desk Analyst
6 57 (6.50%) Project Manager
7 52 (5.93%) Business Analyst
8 50 (5.70%) Consultant
9 45 (5.13%) ServiceNow Developer
10 36 (4.10%) Delivery Manager
10 36 (4.10%) Services Delivery Manager
11 35 (3.99%) Transition Manager
12 34 (3.88%) IT Manager
13 33 (3.76%) Desktop Support
14 29 (3.31%) ITIL Manager
14 29 (3.31%) Support Analyst
15 27 (3.08%) Support Engineer
16 26 (2.96%) Administrator
16 26 (2.96%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 51 (5.82%) HTML
1 51 (5.82%) XML
2 43 (4.90%) CSS
3 36 (4.10%) Web Services
4 28 (3.19%) AngularJS
5 25 (2.85%) Ajax
6 24 (2.74%) REST
7 20 (2.28%) SOAP
8 16 (1.82%) .NET
9 9 (1.03%) HTML5
9 9 (1.03%) Twitter Bootstrap
10 8 (0.91%) Elastic Stack
10 8 (0.91%) MCollective
10 8 (0.91%) SailPoint
10 8 (0.91%) XHTML
11 6 (0.68%) jQuery
11 6 (0.68%) RESTful
11 6 (0.68%) Spring
12 5 (0.57%) ASP.NET
12 5 (0.57%) WCF
Miscellaneous
1 99 (11.29%) Analytical Skills
2 63 (7.18%) Management Information System
3 53 (6.04%) CMDB
4 34 (3.88%) Data Centre
5 25 (2.85%) Blackberry
6 19 (2.17%) Smartphone
7 13 (1.48%) Computer Science
7 13 (1.48%) User Experience
7 13 (1.48%) Virtual Team
8 12 (1.37%) NHS
9 9 (1.03%) FMCG
9 9 (1.03%) iPhone
10 8 (0.91%) Greenfield Project
10 8 (0.91%) Linux Command Line
10 8 (0.91%) Mobile App
11 5 (0.57%) Data Protection Act
11 5 (0.57%) Driving Licence
11 5 (0.57%) Hedge funds
11 5 (0.57%) Hybrid Cloud
11 5 (0.57%) iPad
Operating Systems
1 142 (16.19%) Windows
2 49 (5.59%) Windows 7
3 41 (4.68%) Linux
4 32 (3.65%) Android
5 28 (3.19%) Unix
5 28 (3.19%) Windows 10
6 27 (3.08%) Mac OS X
7 25 (2.85%) Apple iOS
8 23 (2.62%) Windows Server
9 15 (1.71%) Windows XP
10 8 (0.91%) CentOS
11 7 (0.80%) Mac OS
12 6 (0.68%) Windows 2000
13 5 (0.57%) Windows Server 2012
13 5 (0.57%) Windows Vista
14 4 (0.46%) Windows Server 2008
15 3 (0.34%) AIX
16 2 (0.23%) HPUX
16 2 (0.23%) Solaris
16 2 (0.23%) Windows Server 2003
Processes & Methodologies
1 516 (58.84%) ITIL
2 292 (33.30%) ITSM
3 161 (18.36%) Service Delivery
4 136 (15.51%) Agile Software Development
5 121 (13.80%) Stakeholder Management
6 110 (12.54%) Change Management
7 99 (11.29%) Project Management
8 74 (8.44%) ITIL V3
9 68 (7.75%) Configuration Management
10 65 (7.41%) Service Design
11 60 (6.84%) Incident Management
11 60 (6.84%) PRINCE2
12 55 (6.27%) Problem Management
13 50 (5.70%) Workflow
14 45 (5.13%) Scrum
15 42 (4.79%) Asset Management
16 40 (4.56%) User Acceptance Testing
17 37 (4.22%) Coaching
18 35 (3.99%) Release Management
19 33 (3.76%) DevOps
Programming Languages
1 55 (6.27%) JavaScript
2 51 (5.82%) SQL
3 36 (4.10%) Java
4 29 (3.31%) PowerShell
5 17 (1.94%) Python
6 12 (1.37%) Bash Shell
6 12 (1.37%) PHP
7 9 (1.03%) C#
8 8 (0.91%) C
9 7 (0.80%) Groovy
9 7 (0.80%) Perl
10 6 (0.68%) Shell Script
11 3 (0.34%) ABAP
11 3 (0.34%) PL/SQL
12 2 (0.23%) Korn
12 2 (0.23%) Scala
12 2 (0.23%) VBA
12 2 (0.23%) VBScript
13 1 (0.11%) R
13 1 (0.11%) Ruby
Qualifications
1 110 (12.54%) Security Cleared
2 94 (10.72%) ITIL Certification
3 83 (9.46%) SC Cleared
4 43 (4.90%) Degree
5 31 (3.53%) DV Cleared
6 17 (1.94%) Cisco Certification
7 16 (1.82%) APMP
7 16 (1.82%) Microsoft Certification
8 13 (1.48%) CTC Cleared
9 10 (1.14%) BPSS Clearance
9 10 (1.14%) ISEB
10 9 (1.03%) MCITP
10 9 (1.03%) MCTS
11 6 (0.68%) ISTQB
12 5 (0.57%) ITIL Foundation Certificate
12 5 (0.57%) MCSE
13 4 (0.46%) CCNA
13 4 (0.46%) CISSP
13 4 (0.46%) Computer Science Degree
14 3 (0.34%) CCNP
Quality Assurance & Compliance
1 86 (9.81%) SLA
2 35 (3.99%) ISO/IEC 20000
3 23 (2.62%) ISO 9001
4 22 (2.51%) PMO
5 20 (2.28%) QA
6 9 (1.03%) COBIT
7 7 (0.80%) Disclosure Scotland
7 7 (0.80%) Sarbanes-Oxley
8 5 (0.57%) GDPR
8 5 (0.57%) ISO/IEC 27001
9 3 (0.34%) GAAP
9 3 (0.34%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 3 (0.34%) PCI DSS
10 2 (0.23%) Actionable Recommendations
10 2 (0.23%) Data Quality
10 2 (0.23%) Solvency II
11 1 (0.11%) EFQM
11 1 (0.11%) IFRS
11 1 (0.11%) MiFID
11 1 (0.11%) NEBOSH
System Software
1 142 (16.19%) Active Directory
2 18 (2.05%) VMware Infrastructure
3 13 (1.48%) Virtual Desktop
4 9 (1.03%) Docker
5 8 (0.91%) Postfix
5 8 (0.91%) Squid
5 8 (0.91%) vCloud
5 8 (0.91%) Virtual Machines
6 5 (0.57%) vSphere
7 4 (0.46%) VMware ESXi
7 4 (0.46%) VMware Workstation
8 3 (0.34%) Apache Flume
8 3 (0.34%) HDFS
8 3 (0.34%) Hyper-V
8 3 (0.34%) Microsoft App-V
9 2 (0.23%) KVM
9 2 (0.23%) RHEV
9 2 (0.23%) Samba
9 2 (0.23%) Veritas Volume Manager
9 2 (0.23%) XenDesktop
Systems Management
1 26 (2.96%) SCCM
2 19 (2.17%) SCOM
3 15 (1.71%) Ansible
3 15 (1.71%) Puppet
4 13 (1.48%) Terraform
5 10 (1.14%) Jamf Pro
6 8 (0.91%) Docker Swarm
6 8 (0.91%) Kibana
6 8 (0.91%) Kubernetes
6 8 (0.91%) logstash
6 8 (0.91%) Rancher
6 8 (0.91%) ZABBIX
7 7 (0.80%) DatAdvantage
7 7 (0.80%) Opscode Chef
7 7 (0.80%) Rsyslog
7 7 (0.80%) Sysdig
7 7 (0.80%) Systems Management Server (SMS)
8 6 (0.68%) HP Quality Center
8 6 (0.68%) Tivoli Storage Manager
9 5 (0.57%) NetBackup
Vendors
1 176 (20.07%) ServiceNow
2 109 (12.43%) Microsoft
3 48 (5.47%) HP
4 44 (5.02%) SAP
5 38 (4.33%) Cisco
6 35 (3.99%) VMware
7 26 (2.96%) Oracle
8 23 (2.62%) Salesforce.com
9 21 (2.39%) Citrix
9 21 (2.39%) Remedy
10 20 (2.28%) Google
11 17 (1.94%) LANDesk
12 14 (1.60%) SolarWinds
13 13 (1.48%) Meraki
14 12 (1.37%) BMC
14 12 (1.37%) Dell
15 11 (1.25%) IBM
16 9 (1.03%) CA
16 9 (1.03%) Riverbed
17 8 (0.91%) Apple