Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 25 September 2026, with comparisons to the same periods in the previous two years.

6 months to
25 Sep 2026
Same period 2025 Same period 2024
Rank 124 153 136
Rank change year-on-year +29 -17 -17
Contract jobs citing Service Management 503 244 319
As % of all contract jobs in London 2.47% 1.81% 1.96%
As % of the Processes & Methodologies category 2.79% 1.96% 2.19%
Number of daily rates quoted 312 143 187
10th Percentile £218 £263 £270
25th Percentile £400 £403 £377
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - -9.09%
75th Percentile £625 £588 £606
90th Percentile £762 £715 £700
England median daily rate £525 £500 £500
% change year-on-year +5.00% - -5.66%
Number of hourly rates quoted 3 0 2
10th Percentile £53.45 - £21.90
25th Percentile £56.38 - £27.00
Median hourly rate £62.50 - £37.00
75th Percentile £76.25 - £48.00
90th Percentile £83.75 - £53.70
England median hourly rate £62.50 £22.14 £23.25
% change year-on-year +182.29% -4.77% -48.48%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 18,055 12,462 14,540
As % of all contract IT jobs advertised in London 88.83% 92.50% 89.17%
Number of daily rates quoted 11,847 8,241 9,589
10th Percentile £358 £331 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £543 £550
Median % change year-on-year +1.38% -1.36% -4.35%
75th Percentile £663 £673 £675
90th Percentile £775 £775 £800
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 315 249 183
10th Percentile £16.50 £17.80 £17.30
25th Percentile £19.42 £25.04 £23.98
Median hourly rate £33.60 £30.50 £36.50
Median % change year-on-year +10.16% -16.44% -1.19%
75th Percentile £57.50 £47.50 £55.50
90th Percentile £81.25 £63.75 £75.00
England median hourly rate £42.00 £25.15 £43.00
% change year-on-year +67.00% -41.51% -2.05%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 25 September 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 25 September 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 25 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -5 68 £558 +11.50% 60
West London -17 13 £413 -2.94% 10
South London -12 3 - - 7
East London - 2 £550 - 5
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 60 (11.93%) SharePoint
2 26 (5.17%) Microsoft Exchange
3 21 (4.17%) Confluence
4 1 (0.20%) Apache
4 1 (0.20%) Exchange Server 2010
4 1 (0.20%) HCL Notes
4 1 (0.20%) OpenStack
4 1 (0.20%) Oracle Collaboration Suite
4 1 (0.20%) Palantir Foundry
Applications
1 15 (2.98%) Microsoft Office
2 11 (2.19%) MS Visio
3 7 (1.39%) Microsoft Excel
4 3 (0.60%) Chatbot
5 2 (0.40%) Microsoft Project
Business Applications
1 7 (1.39%) Remedy ITSM
2 3 (0.60%) Oracle ERP
3 2 (0.40%) Exchequer
3 2 (0.40%) NEC Housing
3 2 (0.40%) SAP PS
4 1 (0.20%) Dynamics CRM
4 1 (0.20%) iTrent
4 1 (0.20%) Misys Equation
4 1 (0.20%) Misys Midas
4 1 (0.20%) SAP S/4HANA
4 1 (0.20%) Temenos T24
Cloud Services
1 90 (17.89%) Azure
2 89 (17.69%) Microsoft 365
3 53 (10.54%) AWS
4 48 (9.54%) Entra ID
5 36 (7.16%) OneDrive
6 34 (6.76%) SaaS
7 20 (3.98%) Power Platform
8 10 (1.99%) GCP
9 8 (1.59%) Microsoft Copilot
10 7 (1.39%) Google Workspace
11 6 (1.19%) PowerApps
12 5 (0.99%) Azure DevOps
12 5 (0.99%) Datadog
12 5 (0.99%) Power Automate
13 4 (0.80%) Amazon CloudWatch
13 4 (0.80%) Amazon S3
13 4 (0.80%) AWS Lambda
13 4 (0.80%) Azure Monitor
13 4 (0.80%) Serverless
14 3 (0.60%) AWS KMS
Communications & Networking
1 29 (5.77%) Firewall
2 24 (4.77%) DNS
3 21 (4.17%) TCP/IP
4 18 (3.58%) DHCP
4 18 (3.58%) VPN
5 16 (3.18%) WAN
6 11 (2.19%) Wi-Fi
7 10 (1.99%) LAN
7 10 (1.99%) Network Security
8 8 (1.59%) HTTP
9 6 (1.19%) SD-WAN
10 5 (0.99%) 5G
10 5 (0.99%) SAN
11 4 (0.80%) 4G
11 4 (0.80%) Internet
11 4 (0.80%) Wireless
12 3 (0.60%) DMZ
12 3 (0.60%) SSL
13 2 (0.40%) Intranet
13 2 (0.40%) Value-Added Service
Database & Business Intelligence
1 11 (2.19%) Power BI
2 5 (0.99%) SQL Server
3 4 (0.80%) Metadata
4 2 (0.40%) PostgreSQL
4 2 (0.40%) SQLite
5 1 (0.20%) Amazon Redshift
5 1 (0.20%) Big Data
5 1 (0.20%) BusinessObjects
5 1 (0.20%) Data Warehouse
5 1 (0.20%) Elasticsearch
5 1 (0.20%) GIS
5 1 (0.20%) Oracle Reports
5 1 (0.20%) SQL Server Analysis Services
5 1 (0.20%) SQL Server Reporting Services
Development Applications
1 62 (12.33%) JIRA
2 9 (1.79%) Jenkins
3 5 (0.99%) Git
4 3 (0.60%) Bitbucket
4 3 (0.60%) ScriptRunner
5 1 (0.20%) GitLab
General
1 195 (38.77%) Social Skills
2 106 (21.07%) Finance
3 90 (17.89%) Analytical Skills
4 64 (12.72%) Public Sector
5 44 (8.75%) Telecoms
6 38 (7.55%) Banking
7 21 (4.17%) Organisational Skills
8 17 (3.38%) Influencing Skills
9 15 (2.98%) Documentation Skills
9 15 (2.98%) Inclusion and Diversity
10 14 (2.78%) Legal
11 12 (2.39%) Retail
12 9 (1.79%) Military
12 9 (1.79%) Police
13 8 (1.59%) Financial Institution
14 7 (1.39%) Local Government
14 7 (1.39%) Presentation Skills
15 4 (0.80%) Games
15 4 (0.80%) Investment Banking
15 4 (0.80%) Manufacturing
Job Titles
1 70 (13.92%) Architect
2 59 (11.73%) Consultant
3 41 (8.15%) Analyst
3 41 (8.15%) Service Manager
4 33 (6.56%) Solutions Architect
5 32 (6.36%) Senior
6 31 (6.16%) Lead
7 30 (5.96%) Project Manager
8 29 (5.77%) IT Support
8 29 (5.77%) Support Engineer
9 28 (5.57%) IT Manager
10 21 (4.17%) Developer
10 21 (4.17%) IT Engineer
10 21 (4.17%) ServiceNow Architect
11 19 (3.78%) ServiceNow Consultant
11 19 (3.78%) ServiceNow Developer
12 18 (3.58%) ITSM Consultant
13 17 (3.38%) IT Support Engineer
14 16 (3.18%) Transition Manager
15 15 (2.98%) Delivery Manager
Libraries, Frameworks & Software Standards
1 43 (8.55%) REST
2 20 (3.98%) SOAP
3 11 (2.19%) HTML
4 10 (1.99%) CSS
4 10 (1.99%) Web Services
5 9 (1.79%) Terraform
6 6 (1.19%) XML
7 5 (0.99%) AngularJS
7 5 (0.99%) JSON
8 4 (0.80%) Ajax
8 4 (0.80%) Bootstrap
9 2 (0.40%) EDI
9 2 (0.40%) Elastic Stack
9 2 (0.40%) Microsoft Graph
9 2 (0.40%) Middleware
9 2 (0.40%) Mojolicious
9 2 (0.40%) Moose
9 2 (0.40%) RFC 2544
9 2 (0.40%) SPNEGO
10 1 (0.20%) Apache NiFi
Miscellaneous
1 79 (15.71%) Onboarding
2 63 (12.52%) CMDB
3 24 (4.77%) Management Information System
4 18 (3.58%) Product Ownership
5 15 (2.98%) Enterprise Software
6 11 (2.19%) AI Agents
6 11 (2.19%) Operational Technology
6 11 (2.19%) Virtual Team
7 9 (1.79%) Cloud Native
8 8 (1.59%) Data Centre
8 8 (1.59%) Greenfield Project
8 8 (1.59%) Video Conferencing
9 6 (1.19%) Hybrid Cloud
9 6 (1.19%) IoT
9 6 (1.19%) NHS
10 5 (0.99%) Data Protection Act
10 5 (0.99%) FMCG
10 5 (0.99%) PKI
10 5 (0.99%) Security Operations Centre
11 4 (0.80%) Cyber Defence
Operating Systems
1 94 (18.69%) Windows
2 24 (4.77%) Apple iOS
3 22 (4.37%) Mac OS
3 22 (4.37%) Windows 10
3 22 (4.37%) Windows Server
4 20 (3.98%) Linux
5 8 (1.59%) Android
6 7 (1.39%) Red Hat Enterprise Linux
7 5 (0.99%) Windows Server 2019
8 3 (0.60%) Windows 7
9 2 (0.40%) Windows Server 2016
10 1 (0.20%) AIX
10 1 (0.20%) Solaris
10 1 (0.20%) SUSE Linux Enterprise Server
10 1 (0.20%) Unix
Processes & Methodologies
1 252 (50.10%) ITSM
2 243 (48.31%) ITIL
3 187 (37.18%) Stakeholder Management
4 127 (25.25%) Continuous Improvement
5 112 (22.27%) Problem-Solving
6 108 (21.47%) Service Delivery
7 104 (20.68%) Agile
8 76 (15.11%) Roadmaps
9 75 (14.91%) Change Management
10 68 (13.52%) Customer Service
11 67 (13.32%) Stakeholder Engagement
12 64 (12.72%) AI
13 58 (11.53%) Decision-Making
14 55 (10.93%) DevOps
15 50 (9.94%) Incident Management
16 47 (9.34%) Migration
17 46 (9.15%) Project Delivery
18 45 (8.95%) Cybersecurity
19 44 (8.75%) User Experience
20 43 (8.55%) Project Management
Programming Languages
1 38 (7.55%) PowerShell
2 26 (5.17%) JavaScript
3 21 (4.17%) Python
4 16 (3.18%) SQL
5 9 (1.79%) Bash
6 5 (0.99%) Groovy
7 3 (0.60%) COBOL
7 3 (0.60%) RPG
8 2 (0.40%) ActionScript
8 2 (0.40%) ActionScript 2.0
8 2 (0.40%) Korn
8 2 (0.40%) Perl
9 1 (0.20%) Bicep
9 1 (0.20%) C
9 1 (0.20%) Shell Script
Qualifications
1 99 (19.68%) Security Cleared
2 74 (14.71%) SC Cleared
3 42 (8.35%) Degree
4 31 (6.16%) PMP
5 25 (4.97%) PMI Certification
6 24 (4.77%) ITIL Certification
7 16 (3.18%) ITIL Foundation Certificate
8 15 (2.98%) A+ Certification
9 11 (2.19%) CISSP
9 11 (2.19%) Computer Science Degree
9 11 (2.19%) Microsoft Certification
10 9 (1.79%) CISM
11 8 (1.59%) BPSS Clearance
11 8 (1.59%) DV Cleared
12 7 (1.39%) Cisco Certification
13 6 (1.19%) AWS Certification
14 4 (0.80%) AWS Certified Solutions Architect
14 4 (0.80%) AWS Certified SysOps Administrator
14 4 (0.80%) Master's Degree
15 3 (0.60%) Azure Certification
Quality Assurance & Compliance
1 52 (10.34%) SLA
2 23 (4.57%) QA
3 16 (3.18%) ISO/IEC 27001
4 12 (2.39%) Data Quality
5 9 (1.79%) GRC
5 9 (1.79%) NIST
6 7 (1.39%) COBIT
6 7 (1.39%) NCSC
7 6 (1.19%) Cyber Essentials
7 6 (1.19%) PMO
8 5 (0.99%) Cyber Essentials PLUS
8 5 (0.99%) GDPR
9 4 (0.80%) PCI DSS
10 3 (0.60%) ISO/IEC 20000
10 3 (0.60%) SOC 2
11 2 (0.40%) Accessibility
12 1 (0.20%) ISO 20022
12 1 (0.20%) ISO/IEC 19770
12 1 (0.20%) NIST 800
12 1 (0.20%) SOC 1
System Software
1 64 (12.72%) Active Directory
2 20 (3.98%) VMware Infrastructure
3 8 (1.59%) vSphere
4 7 (1.39%) Hyper-V
5 6 (1.19%) IAG
6 5 (0.99%) Virtual Desktop
6 5 (0.99%) VMware ESXi
7 3 (0.60%) Virtual Servers
8 1 (0.20%) Squid
8 1 (0.20%) Virtual Machines
Systems Management
1 40 (7.95%) Microsoft Intune
2 18 (3.58%) SCCM
3 11 (2.19%) Single Sign-On
4 9 (1.79%) Ansible
5 8 (1.59%) Jamf Pro
6 7 (1.39%) WSUS
7 4 (0.80%) Kubernetes
8 3 (0.60%) Packer
8 3 (0.60%) Puppet
9 2 (0.40%) SCOM
9 2 (0.40%) systemd
10 1 (0.20%) ITRS Geneos
10 1 (0.20%) Kibana
10 1 (0.20%) Nagios
10 1 (0.20%) NetBackup
10 1 (0.20%) Netcool
10 1 (0.20%) Netcool/OMNIbus
10 1 (0.20%) Tivoli
10 1 (0.20%) Tivoli Monitoring
10 1 (0.20%) ZABBIX
Vendors
1 186 (36.98%) ServiceNow
2 135 (26.84%) Microsoft
3 25 (4.97%) VMware
4 18 (3.58%) Cisco
5 17 (3.38%) BMC
6 14 (2.78%) Apple
7 12 (2.39%) Zscaler
8 11 (2.19%) Atlassian
8 11 (2.19%) Google
8 11 (2.19%) SAP
9 10 (1.99%) Dynatrace
10 9 (1.79%) Salesforce
11 8 (1.59%) Splunk
12 7 (1.39%) Oracle
12 7 (1.39%) Remedy
13 6 (1.19%) CrowdStrike
14 5 (0.99%) HP
14 5 (0.99%) IBM
14 5 (0.99%) IFS
14 5 (0.99%) Okta