Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 18 June 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Jun 2026
Same period 2025 Same period 2024
Rank 146 142 140
Rank change year-on-year -4 -2 -27
Contract jobs citing Service Management 335 254 324
As % of all contract jobs in London 1.77% 2.04% 1.83%
As % of the Processes & Methodologies category 1.99% 2.21% 2.07%
Number of daily rates quoted 206 159 206
10th Percentile £270 £254 £253
25th Percentile £413 £400 £400
Median daily rate (50th Percentile) £533 £500 £514
Median % change year-on-year +6.50% -2.68% -2.14%
75th Percentile £625 £598 £638
90th Percentile £738 £700 £738
England median daily rate £520 £500 £525
% change year-on-year +4.00% -4.76% +0.96%
Number of hourly rates quoted 6 1 1
10th Percentile £28.15 - -
25th Percentile £34.66 £27.50 £52.50
Median hourly rate £57.75 £30.00 £55.00
Median % change year-on-year +92.50% -45.45% +56.03%
75th Percentile £71.25 £32.50 £57.50
90th Percentile £81.25 - -
England median hourly rate £72.50 £22.14 £17.72
% change year-on-year +227.46% +24.94% -49.73%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 16,816 11,468 15,660
As % of all contract IT jobs advertised in London 88.80% 92.31% 88.24%
Number of daily rates quoted 11,190 7,694 11,171
10th Percentile £360 £340 £343
25th Percentile £436 £425 £445
Median daily rate (50th Percentile) £530 £550 £550
Median % change year-on-year -3.64% - -6.38%
75th Percentile £650 £675 £675
90th Percentile £763 £800 £800
England median daily rate £519 £520 £525
% change year-on-year -0.23% -1.00% -4.55%
Number of hourly rates quoted 257 206 315
10th Percentile £18.07 £16.50 £15.50
25th Percentile £25.15 £24.66 £20.01
Median hourly rate £37.50 £33.45 £30.00
Median % change year-on-year +12.12% +11.48% -24.84%
75th Percentile £59.00 £50.38 £48.75
90th Percentile £81.25 £63.75 £67.60
England median hourly rate £47.00 £27.40 £37.50
% change year-on-year +71.53% -26.93% +5.19%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 18 June 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 18 June 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 18 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -26 43 £475 -6.40% 21
West London -24 9 £625 +150.00% 3
South London -9 5 £190 -24.15%
North London +4 3 £400 - 1
East London 0 3 £550 +11.11% 2
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (7.76%) Confluence
2 19 (5.67%) SharePoint
3 4 (1.19%) Microsoft Exchange
4 1 (0.30%) OpenStack
4 1 (0.30%) Oracle Collaboration Suite
4 1 (0.30%) Oracle SOA Suite
4 1 (0.30%) Palantir Foundry
4 1 (0.30%) WebSphere
Applications
1 9 (2.69%) MS Visio
2 7 (2.09%) Microsoft Excel
3 6 (1.79%) Microsoft Project
4 4 (1.19%) Microsoft Office
4 4 (1.19%) Microsoft PowerPoint
5 3 (0.90%) Chatbot
6 2 (0.60%) Spreadsheet
Business Applications
1 4 (1.19%) Remedy ITSM
2 3 (0.90%) Oracle ERP
3 2 (0.60%) SAP PS
3 2 (0.60%) SAP S/4HANA
4 1 (0.30%) Oracle Payables
4 1 (0.30%) Oracle Procure-to-Pay
4 1 (0.30%) Oracle Receivables
4 1 (0.30%) Oracle Subledger Accounting
4 1 (0.30%) Teamcenter
Cloud Services
1 50 (14.93%) Azure
2 47 (14.03%) Microsoft 365
3 22 (6.57%) AWS
4 19 (5.67%) SaaS
5 16 (4.78%) Entra ID
6 10 (2.99%) OneDrive
7 9 (2.69%) Google Workspace
8 8 (2.39%) Azure DevOps
8 8 (2.39%) Power Platform
9 7 (2.09%) OCI
10 6 (1.79%) GitHub
11 5 (1.49%) Amazon CloudWatch
11 5 (1.49%) AWS Lambda
11 5 (1.49%) Serverless
12 4 (1.19%) Amazon S3
12 4 (1.19%) GCP
12 4 (1.19%) PaaS
13 3 (0.90%) Google Ads
13 3 (0.90%) IaaS
13 3 (0.90%) Microsoft Copilot
Communications & Networking
1 21 (6.27%) Firewall
2 18 (5.37%) VPN
3 12 (3.58%) TCP/IP
4 11 (3.28%) WAN
5 9 (2.69%) DNS
5 9 (2.69%) Network Security
6 6 (1.79%) DMZ
6 6 (1.79%) SD-WAN
7 4 (1.19%) 5G
7 4 (1.19%) HTTP
7 4 (1.19%) LAN
8 3 (0.90%) DHCP
8 3 (0.90%) SSL
9 2 (0.60%) 3GPP
9 2 (0.60%) 4G
9 2 (0.60%) NGFW
9 2 (0.60%) Remote Desktop
9 2 (0.60%) VoIP
9 2 (0.60%) Wi-Fi
10 1 (0.30%) VXLAN
Database & Business Intelligence
1 6 (1.79%) Power BI
2 2 (0.60%) Amazon Redshift
2 2 (0.60%) Oracle Reports
3 1 (0.30%) GIS
3 1 (0.30%) SQL Server
3 1 (0.30%) SQL Server Integration Services
3 1 (0.30%) Tableau
Development Applications
1 52 (15.52%) JIRA
2 6 (1.79%) Jenkins
3 4 (1.19%) Bitbucket
3 4 (1.19%) ScriptRunner
4 2 (0.60%) GitLab
4 2 (0.60%) TestRail
5 1 (0.30%) Cypress.io
5 1 (0.30%) Git
5 1 (0.30%) Selenium
General
1 110 (32.84%) Social Skills
2 70 (20.90%) Finance
3 48 (14.33%) Analytical Skills
4 39 (11.64%) Public Sector
5 30 (8.96%) Banking
6 29 (8.66%) Telecoms
7 12 (3.58%) Legal
8 9 (2.69%) Influencing Skills
9 8 (2.39%) Financial Institution
10 7 (2.09%) Documentation Skills
10 7 (2.09%) Front Office
10 7 (2.09%) Investment Banking
10 7 (2.09%) Organisational Skills
10 7 (2.09%) Retail
11 6 (1.79%) Inclusion and Diversity
11 6 (1.79%) Police
12 5 (1.49%) Local Government
13 4 (1.19%) International Banking
13 4 (1.19%) Law
14 3 (0.90%) Manufacturing
Job Titles
1 45 (13.43%) Architect
2 42 (12.54%) Consultant
3 33 (9.85%) Analyst
4 31 (9.25%) Lead
5 25 (7.46%) IT Manager
5 25 (7.46%) Senior
6 20 (5.97%) Project Manager
7 18 (5.37%) ServiceNow Architect
8 17 (5.07%) Developer
8 17 (5.07%) Service Manager
9 16 (4.78%) ServiceNow Consultant
10 14 (4.18%) Business Consultant
11 12 (3.58%) Management Consultant
11 12 (3.58%) ServiceNow Developer
11 12 (3.58%) Solutions Architect
12 11 (3.28%) Delivery Manager
12 11 (3.28%) IT Analyst
12 11 (3.28%) IT Support
12 11 (3.28%) Process Consultant
12 11 (3.28%) Support Engineer
Libraries, Frameworks & Software Standards
1 24 (7.16%) REST
2 16 (4.78%) SOAP
3 7 (2.09%) HTML
4 6 (1.79%) CSS
5 5 (1.49%) AngularJS
5 5 (1.49%) Middleware
6 4 (1.19%) Bootstrap
6 4 (1.19%) JSON
7 3 (0.90%) Web Services
8 2 (0.60%) EDI
8 2 (0.60%) Elastic Stack
8 2 (0.60%) Oracle Fusion
8 2 (0.60%) XML
9 1 (0.30%) 802.1X
9 1 (0.30%) LDAP
9 1 (0.30%) Lightning Web Components
9 1 (0.30%) Microsoft Graph
9 1 (0.30%) XML Messaging
Miscellaneous
1 43 (12.84%) CMDB
2 40 (11.94%) Onboarding
3 21 (6.27%) Product Ownership
4 14 (4.18%) Data Centre
5 11 (3.28%) Virtual Team
6 6 (1.79%) Algorithms
7 5 (1.49%) Management Information System
8 4 (1.19%) Client/Server
8 4 (1.19%) Operational Technology
9 3 (0.90%) Data Protection Act
9 3 (0.90%) Foreign Exchange (FX)
9 3 (0.90%) Greenfield Project
9 3 (0.90%) Hybrid Cloud
9 3 (0.90%) IoT
9 3 (0.90%) iPhone
9 3 (0.90%) Legacy Systems
9 3 (0.90%) Linux Command Line
9 3 (0.90%) Renewable Energy
10 2 (0.60%) FMCG
10 2 (0.60%) Video Conferencing
Operating Systems
1 43 (12.84%) Windows
2 8 (2.39%) Android
2 8 (2.39%) Apple iOS
3 7 (2.09%) Mac OS
4 6 (1.79%) Linux
5 5 (1.49%) Windows 10
5 5 (1.49%) Windows Server
6 3 (0.90%) Red Hat Enterprise Linux
6 3 (0.90%) Windows Server 2019
7 1 (0.30%) Ubuntu
7 1 (0.30%) Windows Server 2012
7 1 (0.30%) Windows Server 2016
Processes & Methodologies
1 161 (48.06%) ITIL
2 146 (43.58%) ITSM
3 103 (30.75%) Stakeholder Management
4 74 (22.09%) Agile
5 71 (21.19%) Problem-Solving
6 65 (19.40%) Continuous Improvement
7 62 (18.51%) Service Delivery
8 44 (13.13%) Stakeholder Engagement
9 41 (12.24%) Change Management
9 41 (12.24%) Roadmaps
10 38 (11.34%) DevOps
10 38 (11.34%) Project Management
11 37 (11.04%) Migration
12 33 (9.85%) Decision-Making
13 32 (9.55%) Incident Management
14 27 (8.06%) Customer Service
15 26 (7.76%) Problem Management
15 26 (7.76%) Service Design
16 24 (7.16%) AI
17 21 (6.27%) Scrum
Programming Languages
1 22 (6.57%) JavaScript
1 22 (6.57%) PowerShell
2 12 (3.58%) Python
3 8 (2.39%) SQL
4 5 (1.49%) Groovy
5 4 (1.19%) Bash
6 2 (0.60%) ActionScript
6 2 (0.60%) ActionScript 2.0
6 2 (0.60%) Java
7 1 (0.30%) Apex Code
7 1 (0.30%) C
7 1 (0.30%) Kotlin
7 1 (0.30%) Shell Script
Qualifications
1 48 (14.33%) Security Cleared
2 36 (10.75%) SC Cleared
3 26 (7.76%) Degree
4 21 (6.27%) ITIL Certification
5 12 (3.58%) PMP
6 10 (2.99%) PMI Certification
7 8 (2.39%) DV Cleared
8 6 (1.79%) Master's Degree
9 4 (1.19%) BPSS Clearance
9 4 (1.19%) CISA
9 4 (1.19%) ISO 27001 Lead Implementer
9 4 (1.19%) ITIL Foundation Certificate
9 4 (1.19%) Microsoft Certification
10 3 (0.90%) CISM
10 3 (0.90%) CISSP
10 3 (0.90%) Computer Science Degree
10 3 (0.90%) MBA
10 3 (0.90%) MCSA
11 2 (0.60%) AWS Certification
11 2 (0.60%) Azure Certification
Quality Assurance & Compliance
1 29 (8.66%) SLA
2 17 (5.07%) ISO/IEC 27001
3 12 (3.58%) QA
4 11 (3.28%) COBIT
5 8 (2.39%) Data Quality
5 8 (2.39%) GDPR
5 8 (2.39%) PCI DSS
6 6 (1.79%) NIST
6 6 (1.79%) PMO
7 5 (1.49%) Sarbanes-Oxley
8 4 (1.19%) GRC
9 3 (0.90%) SOC 2
10 2 (0.60%) NCSC
10 2 (0.60%) SOC 1
11 1 (0.30%) Accessibility
11 1 (0.30%) Cyber Essentials
11 1 (0.30%) Cyber Essentials PLUS
11 1 (0.30%) ISO 20022
11 1 (0.30%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.30%) ISO/IEC 42001
System Software
1 28 (8.36%) Active Directory
2 4 (1.19%) Virtual Desktop
2 4 (1.19%) VMware Infrastructure
3 3 (0.90%) Hyper-V
4 2 (0.60%) IAG
5 1 (0.30%) Microsoft Virtual Server
5 1 (0.30%) NFS
5 1 (0.30%) Squid
5 1 (0.30%) Virtual Servers
5 1 (0.30%) VMware NSX
Systems Management
1 9 (2.69%) Microsoft Intune
1 9 (2.69%) SCCM
2 7 (2.09%) Jamf Pro
2 7 (2.09%) WSUS
3 6 (1.79%) Terraform
4 4 (1.19%) Ansible
5 2 (0.60%) HP ALM
5 2 (0.60%) Kubernetes
5 2 (0.60%) Packer
5 2 (0.60%) Puppet
6 1 (0.30%) CASB
6 1 (0.30%) Control-M
6 1 (0.30%) EMC VPLEX
6 1 (0.30%) FortiGate
6 1 (0.30%) Grafana
6 1 (0.30%) Prometheus
6 1 (0.30%) Single Sign-On
6 1 (0.30%) vMotion
Vendors
1 118 (35.22%) ServiceNow
2 53 (15.82%) Microsoft
3 14 (4.18%) Atlassian
4 11 (3.28%) IFS
4 11 (3.28%) Oracle
5 9 (2.69%) SAP
6 8 (2.39%) Citrix
7 7 (2.09%) Bloomberg
7 7 (2.09%) Cisco
7 7 (2.09%) Google
7 7 (2.09%) Reuters
7 7 (2.09%) VMware
7 7 (2.09%) Zscaler
8 6 (1.79%) ION Trading
8 6 (1.79%) Remedy
8 6 (1.79%) Salesforce
8 6 (1.79%) Workday
9 3 (0.90%) Apple
9 3 (0.90%) Fortinet
9 3 (0.90%) Splunk