Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 7 August 2026, with comparisons to the same periods in the previous two years.

6 months to
7 Aug 2026
Same period 2025 Same period 2024
Rank 132 152 143
Rank change year-on-year +20 -9 -28
Contract jobs citing Service Management 437 254 289
As % of all contract jobs in London 2.16% 1.87% 1.78%
As % of the Processes & Methodologies category 2.43% 2.03% 2.01%
Number of daily rates quoted 275 154 194
10th Percentile £250 £263 £279
25th Percentile £400 £401 £400
Median daily rate (50th Percentile) £525 £500 £505
Median % change year-on-year +5.00% -0.99% -6.48%
75th Percentile £625 £588 £638
90th Percentile £783 £700 £709
England median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -
Number of hourly rates quoted 5 0 2
10th Percentile £38.02 - £21.90
25th Percentile £51.50 - £27.00
Median hourly rate £62.50 - £37.00
75th Percentile £73.75 - £48.00
90th Percentile £82.75 - £53.70
England median hourly rate £73.38 £20.66 £26.00
% change year-on-year +255.18% -20.54% -26.24%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 18,001 12,519 14,410
As % of all contract IT jobs advertised in London 89.11% 92.32% 88.84%
Number of daily rates quoted 11,856 8,363 10,133
10th Percentile £363 £325 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £543 £550
Median % change year-on-year +1.38% -1.36% -4.35%
75th Percentile £662 £675 £688
90th Percentile £775 £788 £800
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 297 250 198
10th Percentile £17.60 £16.50 £17.01
25th Percentile £19.85 £24.66 £22.00
Median hourly rate £35.71 £30.00 £35.25
Median % change year-on-year +19.03% -14.89% -14.11%
75th Percentile £57.00 £49.31 £54.69
90th Percentile £81.25 £63.03 £71.44
England median hourly rate £43.96 £25.15 £42.50
% change year-on-year +74.79% -40.82% -

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 7 August 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 7 August 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 7 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -8 57 £585 +21.81% 41
West London -9 15 £625 +38.89% 7
East London +4 4 £550 +11.11% 5
South London -22 3 - - 3
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 48 (10.98%) SharePoint
2 23 (5.26%) Confluence
3 18 (4.12%) Microsoft Exchange
4 1 (0.23%) Apache
4 1 (0.23%) Exchange Server 2010
4 1 (0.23%) HCL Notes
4 1 (0.23%) OpenStack
4 1 (0.23%) Oracle Collaboration Suite
4 1 (0.23%) Palantir Foundry
Applications
1 12 (2.75%) MS Visio
2 9 (2.06%) Microsoft Office
3 6 (1.37%) Microsoft Project
4 3 (0.69%) Chatbot
5 2 (0.46%) Microsoft Excel
Business Applications
1 5 (1.14%) Remedy ITSM
2 3 (0.69%) Oracle ERP
3 2 (0.46%) NEC Housing
3 2 (0.46%) SAP PS
4 1 (0.23%) Dynamics CRM
4 1 (0.23%) iTrent
4 1 (0.23%) Misys Equation
4 1 (0.23%) Misys Midas
4 1 (0.23%) SAP S/4HANA
4 1 (0.23%) Teamcenter
Cloud Services
1 84 (19.22%) Azure
2 79 (18.08%) Microsoft 365
3 40 (9.15%) AWS
3 40 (9.15%) Entra ID
4 28 (6.41%) SaaS
5 26 (5.95%) OneDrive
6 13 (2.97%) Power Platform
7 9 (2.06%) Azure DevOps
7 9 (2.06%) Google Workspace
8 8 (1.83%) GCP
8 8 (1.83%) GitHub
9 6 (1.37%) OCI
10 5 (1.14%) Amazon CloudWatch
10 5 (1.14%) Amazon S3
10 5 (1.14%) AWS Lambda
10 5 (1.14%) Microsoft Copilot
10 5 (1.14%) Serverless
11 3 (0.69%) Amazon EC2
11 3 (0.69%) Datadog
11 3 (0.69%) Salesforce Commerce Cloud
Communications & Networking
1 31 (7.09%) Firewall
2 23 (5.26%) TCP/IP
3 22 (5.03%) DNS
4 20 (4.58%) VPN
5 16 (3.66%) WAN
6 15 (3.43%) DHCP
7 13 (2.97%) Network Security
8 8 (1.83%) HTTP
9 7 (1.60%) LAN
9 7 (1.60%) SD-WAN
10 6 (1.37%) Wi-Fi
11 5 (1.14%) DMZ
12 4 (0.92%) Wireless
13 3 (0.69%) 5G
13 3 (0.69%) Internet
13 3 (0.69%) SAN
13 3 (0.69%) SSL
14 2 (0.46%) 3GPP
14 2 (0.46%) Kerberos
14 2 (0.46%) WLAN
Database & Business Intelligence
1 8 (1.83%) Power BI
2 5 (1.14%) SQL Server
3 2 (0.46%) Amazon Redshift
3 2 (0.46%) Metadata
3 2 (0.46%) PostgreSQL
3 2 (0.46%) SQLite
4 1 (0.23%) BusinessObjects
4 1 (0.23%) Elasticsearch
4 1 (0.23%) GIS
4 1 (0.23%) Oracle Reports
4 1 (0.23%) SQL Server Analysis Services
4 1 (0.23%) SQL Server Reporting Services
Development Applications
1 57 (13.04%) JIRA
2 12 (2.75%) Jenkins
3 6 (1.37%) Bitbucket
4 5 (1.14%) Git
5 4 (0.92%) ScriptRunner
6 3 (0.69%) GitLab
General
1 171 (39.13%) Social Skills
2 86 (19.68%) Finance
3 81 (18.54%) Analytical Skills
4 56 (12.81%) Public Sector
5 42 (9.61%) Telecoms
6 33 (7.55%) Banking
7 17 (3.89%) Organisational Skills
8 15 (3.43%) Legal
9 14 (3.20%) Inclusion and Diversity
10 11 (2.52%) Retail
11 10 (2.29%) Local Government
12 9 (2.06%) Influencing Skills
13 8 (1.83%) Documentation Skills
13 8 (1.83%) Financial Institution
14 6 (1.37%) Front Office
14 6 (1.37%) Investment Banking
15 5 (1.14%) Military
15 5 (1.14%) Police
16 4 (0.92%) Manufacturing
16 4 (0.92%) Presentation Skills
Job Titles
1 55 (12.59%) Consultant
2 53 (12.13%) Architect
3 39 (8.92%) Analyst
4 31 (7.09%) Lead
5 30 (6.86%) Senior
6 27 (6.18%) Project Manager
7 26 (5.95%) IT Manager
8 24 (5.49%) Developer
8 24 (5.49%) Service Manager
9 22 (5.03%) IT Support
9 22 (5.03%) Solutions Architect
10 21 (4.81%) Support Engineer
11 20 (4.58%) ServiceNow Developer
12 19 (4.35%) ServiceNow Consultant
13 15 (3.43%) Designer
13 15 (3.43%) ITSM Consultant
13 15 (3.43%) Process Consultant
14 14 (3.20%) Business Consultant
14 14 (3.20%) Business Process Consultant
14 14 (3.20%) IT Engineer
Libraries, Frameworks & Software Standards
1 41 (9.38%) REST
2 21 (4.81%) SOAP
3 11 (2.52%) HTML
4 10 (2.29%) CSS
4 10 (2.29%) Web Services
5 5 (1.14%) AngularJS
5 5 (1.14%) Middleware
5 5 (1.14%) XML
6 4 (0.92%) Ajax
6 4 (0.92%) Bootstrap
6 4 (0.92%) JSON
7 2 (0.46%) EDI
7 2 (0.46%) Microsoft Graph
7 2 (0.46%) Mojolicious
7 2 (0.46%) Moose
7 2 (0.46%) SPNEGO
8 1 (0.23%) 802.1X
8 1 (0.23%) Apache NiFi
8 1 (0.23%) ARM Templates
8 1 (0.23%) Lightning Web Components
Miscellaneous
1 65 (14.87%) Onboarding
2 58 (13.27%) CMDB
3 19 (4.35%) Product Ownership
4 17 (3.89%) Management Information System
5 13 (2.97%) Virtual Team
6 12 (2.75%) Data Centre
7 10 (2.29%) AI Agents
7 10 (2.29%) Enterprise Software
8 9 (2.06%) Operational Technology
9 8 (1.83%) Greenfield Project
10 5 (1.14%) Algorithms
10 5 (1.14%) Cloud Native
10 5 (1.14%) Hybrid Cloud
10 5 (1.14%) Video Conferencing
11 4 (0.92%) Cyber Defence
11 4 (0.92%) FMCG
11 4 (0.92%) IoT
11 4 (0.92%) Linux Command Line
11 4 (0.92%) NHS
11 4 (0.92%) Security Operations Centre
Operating Systems
1 77 (17.62%) Windows
2 17 (3.89%) Windows Server
3 16 (3.66%) Apple iOS
3 16 (3.66%) Mac OS
4 15 (3.43%) Windows 10
5 14 (3.20%) Linux
6 7 (1.60%) Red Hat Enterprise Linux
7 6 (1.37%) Android
8 5 (1.14%) Windows Server 2019
9 3 (0.69%) Windows 7
10 2 (0.46%) Windows Server 2016
11 1 (0.23%) Ubuntu
Processes & Methodologies
1 219 (50.11%) ITIL
2 213 (48.74%) ITSM
3 145 (33.18%) Stakeholder Management
4 112 (25.63%) Continuous Improvement
5 99 (22.65%) Agile
6 96 (21.97%) Problem-Solving
7 90 (20.59%) Service Delivery
8 72 (16.48%) Change Management
9 60 (13.73%) Roadmaps
10 59 (13.50%) Stakeholder Engagement
11 57 (13.04%) DevOps
12 53 (12.13%) Migration
13 51 (11.67%) Customer Service
14 46 (10.53%) Decision-Making
15 45 (10.30%) AI
16 44 (10.07%) Problem Management
17 42 (9.61%) Project Management
18 41 (9.38%) Incident Management
18 41 (9.38%) Project Delivery
19 36 (8.24%) User Experience
Programming Languages
1 37 (8.47%) PowerShell
2 25 (5.72%) JavaScript
3 20 (4.58%) Python
4 16 (3.66%) SQL
5 7 (1.60%) Bash
6 5 (1.14%) Groovy
7 2 (0.46%) ActionScript
7 2 (0.46%) ActionScript 2.0
7 2 (0.46%) COBOL
7 2 (0.46%) Korn
7 2 (0.46%) Perl
7 2 (0.46%) RPG
8 1 (0.23%) Apex Code
8 1 (0.23%) Bicep
8 1 (0.23%) C
8 1 (0.23%) Shell Script
Qualifications
1 69 (15.79%) Security Cleared
2 50 (11.44%) SC Cleared
3 40 (9.15%) Degree
4 24 (5.49%) ITIL Certification
5 23 (5.26%) PMP
6 18 (4.12%) PMI Certification
7 13 (2.97%) A+ Certification
8 11 (2.52%) Computer Science Degree
8 11 (2.52%) DV Cleared
8 11 (2.52%) Microsoft Certification
9 10 (2.29%) ITIL Foundation Certificate
10 8 (1.83%) CISM
10 8 (1.83%) CISSP
11 5 (1.14%) Master's Degree
12 4 (0.92%) MCSA
13 3 (0.69%) Azure Certification
13 3 (0.69%) BPSS Clearance
13 3 (0.69%) CEH
13 3 (0.69%) MBA
13 3 (0.69%) Network+ Certification
Quality Assurance & Compliance
1 46 (10.53%) SLA
2 20 (4.58%) QA
3 19 (4.35%) ISO/IEC 27001
4 7 (1.60%) COBIT
4 7 (1.60%) GRC
4 7 (1.60%) NIST
4 7 (1.60%) PMO
5 6 (1.37%) GDPR
5 6 (1.37%) PCI DSS
6 5 (1.14%) Cyber Essentials
7 4 (0.92%) Cyber Essentials PLUS
7 4 (0.92%) Data Quality
7 4 (0.92%) NCSC
7 4 (0.92%) SOC 2
8 2 (0.46%) Sarbanes-Oxley
8 2 (0.46%) SOC 1
9 1 (0.23%) Accessibility
9 1 (0.23%) ISO 20022
9 1 (0.23%) ISO 9001
9 1 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 57 (13.04%) Active Directory
2 13 (2.97%) VMware Infrastructure
3 7 (1.60%) Hyper-V
4 6 (1.37%) IAG
4 6 (1.37%) Virtual Desktop
5 4 (0.92%) vSphere
6 3 (0.69%) Virtual Servers
7 1 (0.23%) Squid
7 1 (0.23%) VMware ESXi
7 1 (0.23%) VMware NSX
Systems Management
1 34 (7.78%) Microsoft Intune
2 14 (3.20%) SCCM
3 11 (2.52%) Terraform
4 8 (1.83%) Ansible
4 8 (1.83%) Single Sign-On
4 8 (1.83%) WSUS
5 7 (1.60%) Jamf Pro
6 3 (0.69%) Kubernetes
6 3 (0.69%) Packer
6 3 (0.69%) Puppet
7 2 (0.46%) systemd
8 1 (0.23%) Active Directory Federation Services
8 1 (0.23%) CASB
8 1 (0.23%) Grafana
8 1 (0.23%) ITRS Geneos
8 1 (0.23%) Kibana
8 1 (0.23%) Prometheus
8 1 (0.23%) QRadar
8 1 (0.23%) vCenter Server
Vendors
1 155 (35.47%) ServiceNow
2 113 (25.86%) Microsoft
3 20 (4.58%) VMware
4 13 (2.97%) Atlassian
4 13 (2.97%) Cisco
4 13 (2.97%) Zscaler
5 11 (2.52%) IFS
5 11 (2.52%) SAP
6 10 (2.29%) Apple
6 10 (2.29%) BMC
6 10 (2.29%) Salesforce
7 9 (2.06%) Oracle
8 8 (1.83%) Google
9 7 (1.60%) Citrix
9 7 (1.60%) Remedy
10 6 (1.37%) Bloomberg
10 6 (1.37%) Okta
10 6 (1.37%) Reuters
11 5 (1.14%) ION Trading
11 5 (1.14%) Splunk