Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 27 March 2026, with comparisons to the same periods in the previous two years.

6 months to
27 Mar 2026
Same period 2025 Same period 2024
Rank 169 118 133
Rank change year-on-year -51 +15 -27
Contract jobs citing Service Management 263 290 329
As % of all contract jobs in London 1.57% 2.30% 1.82%
As % of the Processes & Methodologies category 1.75% 2.51% 2.06%
Number of daily rates quoted 176 183 197
10th Percentile £306 £263 £250
25th Percentile £411 £401 £410
Median daily rate (50th Percentile) £520 £525 £525
Median % change year-on-year -0.95% - +2.44%
75th Percentile £638 £625 £656
90th Percentile £719 £700 £763
England median daily rate £520 £525 £528
% change year-on-year -0.95% -0.47% +5.50%
Number of hourly rates quoted 7 1 3
10th Percentile - - £27.00
25th Percentile £26.11 £27.50 £37.50
Median hourly rate £27.50 £30.00 £60.00
Median % change year-on-year -8.33% -50.00% +77.78%
75th Percentile £51.40 £32.50 £65.00
90th Percentile £82.25 - -
England median hourly rate £37.25 £24.18 £17.72
% change year-on-year +54.05% +36.46% -49.41%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 14,995 11,556 15,957
As % of all contract IT jobs advertised in London 89.68% 91.45% 88.24%
Number of daily rates quoted 10,050 7,835 11,420
10th Percentile £355 £350 £338
25th Percentile £425 £440 £450
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -7.17%
75th Percentile £650 £676 £675
90th Percentile £750 £800 £788
England median daily rate £505 £525 £525
% change year-on-year -3.81% - -4.55%
Number of hourly rates quoted 233 169 333
10th Percentile £18.11 £19.16 £15.96
25th Percentile £22.00 £24.66 £19.57
Median hourly rate £35.50 £35.00 £30.16
Median % change year-on-year +1.43% +16.05% -22.67%
75th Percentile £57.00 £51.25 £50.25
90th Percentile £72.50 £67.50 £69.90
England median hourly rate £35.91 £32.50 £33.00
% change year-on-year +10.49% -1.52% -12.00%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 27 March 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 27 March 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 27 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -47 30 £495 +1.54% 25
West London -19 5 £625 +56.25% 4
South London -22 5 £190 -20.08% 2
East London -2 4 £550 +10.55% 5
North London -2 3 £400 -7.99% 2
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 19 (7.22%) Confluence
2 7 (2.66%) SharePoint
3 6 (2.28%) Microsoft Exchange
4 1 (0.38%) Oracle SOA Suite
4 1 (0.38%) WebSphere
Applications
1 10 (3.80%) Microsoft Excel
2 6 (2.28%) Microsoft Office
3 5 (1.90%) Microsoft Project
4 4 (1.52%) Microsoft PowerPoint
5 3 (1.14%) MS Visio
5 3 (1.14%) Spreadsheet
6 2 (0.76%) Chatbot
7 1 (0.38%) Autodesk Inventor
Business Applications
1 7 (2.66%) Remedy ITSM
2 2 (0.76%) SAP S/4HANA
3 1 (0.38%) Oracle Payables
3 1 (0.38%) Oracle Procure-to-Pay
3 1 (0.38%) Oracle Receivables
3 1 (0.38%) Oracle Subledger Accounting
3 1 (0.38%) Teamcenter
3 1 (0.38%) Workday HCM
Cloud Services
1 47 (17.87%) Azure
2 36 (13.69%) Microsoft 365
3 16 (6.08%) Entra ID
4 14 (5.32%) Azure DevOps
4 14 (5.32%) SaaS
5 13 (4.94%) AWS
6 8 (3.04%) OneDrive
7 7 (2.66%) GitHub
7 7 (2.66%) Google Workspace
8 6 (2.28%) Power Platform
9 5 (1.90%) OCI
9 5 (1.90%) PaaS
10 4 (1.52%) Amazon CloudWatch
10 4 (1.52%) Azure Monitor
10 4 (1.52%) GCP
10 4 (1.52%) IaaS
10 4 (1.52%) Serverless
11 3 (1.14%) AWS Lambda
11 3 (1.14%) Azure ExpressRoute
11 3 (1.14%) Google Ads
Communications & Networking
1 23 (8.75%) Firewall
2 15 (5.70%) VPN
3 14 (5.32%) DNS
4 9 (3.42%) DHCP
4 9 (3.42%) TCP/IP
4 9 (3.42%) WAN
5 6 (2.28%) Network Security
5 6 (2.28%) SD-WAN
6 5 (1.90%) DMZ
7 4 (1.52%) Broadband
7 4 (1.52%) IPv4
7 4 (1.52%) LAN
8 3 (1.14%) Remote Desktop
9 2 (0.76%) 5G
9 2 (0.76%) NGFW
9 2 (0.76%) SAN
9 2 (0.76%) Wi-Fi
10 1 (0.38%) DKIM
10 1 (0.38%) DMARC
10 1 (0.38%) Wireless
Database & Business Intelligence
1 5 (1.90%) Power BI
2 3 (1.14%) Tableau
3 1 (0.38%) Amazon Redshift
3 1 (0.38%) KNIME
3 1 (0.38%) Oracle Reports
3 1 (0.38%) SQL Server
3 1 (0.38%) SQL Server Integration Services
Development Applications
1 30 (11.41%) JIRA
2 4 (1.52%) ScriptRunner
3 3 (1.14%) Bitbucket
3 3 (1.14%) GitLab
3 3 (1.14%) Jenkins
3 3 (1.14%) TestRail
4 2 (0.76%) Cypress.io
4 2 (0.76%) Selenium
General
1 90 (34.22%) Social Skills
2 60 (22.81%) Finance
3 44 (16.73%) Analytical Skills
4 28 (10.65%) Public Sector
5 24 (9.13%) Banking
6 12 (4.56%) Influencing Skills
7 11 (4.18%) Documentation Skills
8 10 (3.80%) Telecoms
9 8 (3.04%) Legal
10 7 (2.66%) Front Office
10 7 (2.66%) Inclusion and Diversity
10 7 (2.66%) Law
10 7 (2.66%) Local Government
11 6 (2.28%) Investment Banking
12 5 (1.90%) International Banking
12 5 (1.90%) Organisational Skills
13 4 (1.52%) Police
13 4 (1.52%) Retail
14 2 (0.76%) Financial Institution
14 2 (0.76%) Presentation Skills
Job Titles
1 44 (16.73%) Analyst
2 29 (11.03%) Lead
3 27 (10.27%) Architect
3 27 (10.27%) Consultant
4 21 (7.98%) Senior
4 21 (7.98%) Service Analyst
5 14 (5.32%) Service Manager
6 13 (4.94%) IT Manager
7 12 (4.56%) IT Analyst
7 12 (4.56%) Management Consultant
8 10 (3.80%) Change Manager
8 10 (3.80%) Project Manager
8 10 (3.80%) Service Architect
9 9 (3.42%) Developer
9 9 (3.42%) Support Engineer
10 7 (2.66%) Incident Manager
10 7 (2.66%) ITSM Consultant
10 7 (2.66%) Service Management Consultant
10 7 (2.66%) ServiceNow Architect
11 6 (2.28%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 10 (3.80%) REST
2 5 (1.90%) SOAP
3 4 (1.52%) Middleware
4 2 (0.76%) ARM Templates
4 2 (0.76%) Elastic Stack
4 2 (0.76%) Microsoft Graph
4 2 (0.76%) Oracle Fusion
5 1 (0.38%) 802.1X
5 1 (0.38%) AngularJS
5 1 (0.38%) CSS
5 1 (0.38%) EDI
5 1 (0.38%) HTML
5 1 (0.38%) Lightning Web Components
5 1 (0.38%) React
5 1 (0.38%) Vue
5 1 (0.38%) Web Services
5 1 (0.38%) XML
5 1 (0.38%) XML Messaging
Miscellaneous
1 26 (9.89%) CMDB
2 23 (8.75%) Product Ownership
3 21 (7.98%) Onboarding
4 14 (5.32%) Data Centre
5 9 (3.42%) Management Information System
6 5 (1.90%) Replication
6 5 (1.90%) Virtual Team
7 4 (1.52%) Analytical Mindset
7 4 (1.52%) Data Protection Act
7 4 (1.52%) Renewable Energy
8 3 (1.14%) Algorithms
8 3 (1.14%) Hybrid Cloud
8 3 (1.14%) Legacy Systems
9 2 (0.76%) Client/Server
9 2 (0.76%) IoT
9 2 (0.76%) iPhone
9 2 (0.76%) PKI
10 1 (0.38%) iPad
10 1 (0.38%) PMI
10 1 (0.38%) Smartphone
Operating Systems
1 42 (15.97%) Windows
2 10 (3.80%) Windows 10
2 10 (3.80%) Windows Server
3 8 (3.04%) Android
4 6 (2.28%) Apple iOS
5 5 (1.90%) Linux
5 5 (1.90%) Mac OS
6 2 (0.76%) Windows Server 2019
7 1 (0.38%) Red Hat Enterprise Linux
7 1 (0.38%) Ubuntu
7 1 (0.38%) VMS
7 1 (0.38%) Windows Server 2008
7 1 (0.38%) Windows Server 2012
7 1 (0.38%) Windows Server 2016
Processes & Methodologies
1 129 (49.05%) ITIL
2 112 (42.59%) ITSM
3 69 (26.24%) Stakeholder Management
4 64 (24.33%) Agile
5 60 (22.81%) Problem-Solving
6 50 (19.01%) Service Delivery
7 48 (18.25%) Continuous Improvement
8 41 (15.59%) Change Management
8 41 (15.59%) DevOps
9 37 (14.07%) Stakeholder Engagement
10 33 (12.55%) Problem Management
11 32 (12.17%) Project Management
12 29 (11.03%) Migration
13 27 (10.27%) Incident Management
14 22 (8.37%) Decision-Making
15 21 (7.98%) Roadmaps
15 21 (7.98%) Root Cause Analysis
16 20 (7.60%) Service Design
17 18 (6.84%) Workshop Facilitation
18 17 (6.46%) Customer Service
Programming Languages
1 22 (8.37%) PowerShell
2 10 (3.80%) JavaScript
3 6 (2.28%) Python
4 3 (1.14%) Groovy
4 3 (1.14%) Java
4 3 (1.14%) SQL
5 2 (0.76%) Bash
5 2 (0.76%) Bicep
5 2 (0.76%) Kotlin
6 1 (0.38%) Apex Code
6 1 (0.38%) TypeScript
Qualifications
1 41 (15.59%) Security Cleared
2 36 (13.69%) SC Cleared
3 28 (10.65%) Degree
4 14 (5.32%) ITIL Certification
5 5 (1.90%) DV Cleared
5 5 (1.90%) Microsoft Certification
5 5 (1.90%) PMI Certification
5 5 (1.90%) PMP
6 4 (1.52%) Azure Certification
7 3 (1.14%) CISA
7 3 (1.14%) Computer Science Degree
7 3 (1.14%) ISO 27001 Lead Implementer
8 2 (0.76%) A+ Certification
8 2 (0.76%) AWS Certification
8 2 (0.76%) BPSS Clearance
8 2 (0.76%) ITIL Foundation Certificate
8 2 (0.76%) Master's Degree
8 2 (0.76%) MCSA
9 1 (0.38%) AWS Certified Solutions Architect
9 1 (0.38%) CSPO
Quality Assurance & Compliance
1 19 (7.22%) SLA
2 13 (4.94%) ISO/IEC 27001
3 10 (3.80%) QA
4 9 (3.42%) Data Quality
5 8 (3.04%) COBIT
5 8 (3.04%) GDPR
6 6 (2.28%) GRC
6 6 (2.28%) Sarbanes-Oxley
7 5 (1.90%) NIST
7 5 (1.90%) PCI DSS
7 5 (1.90%) PMO
8 2 (0.76%) Accessibility
8 2 (0.76%) ISO/IEC 20000
8 2 (0.76%) ISO/IEC 42001
9 1 (0.38%) HMG Security Policy Framework
9 1 (0.38%) ISO 9001
9 1 (0.38%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.38%) ITGC
9 1 (0.38%) SOC 1
9 1 (0.38%) SOC 2
System Software
1 33 (12.55%) Active Directory
2 4 (1.52%) VMware Infrastructure
3 3 (1.14%) Virtual Desktop
4 1 (0.38%) Docker
4 1 (0.38%) Hyper-V
4 1 (0.38%) IAG
4 1 (0.38%) Microsoft Virtual Server
4 1 (0.38%) NFS
4 1 (0.38%) Virtual Servers
4 1 (0.38%) VMware NSX
Systems Management
1 13 (4.94%) SCCM
2 12 (4.56%) Microsoft Intune
3 6 (2.28%) Terraform
4 5 (1.90%) WSUS
5 4 (1.52%) Jamf Pro
5 4 (1.52%) SCOM
6 3 (1.14%) HP ALM
7 2 (0.76%) Ansible
7 2 (0.76%) FortiGate
8 1 (0.38%) CASB
8 1 (0.38%) Control-M
8 1 (0.38%) EMC VPLEX
8 1 (0.38%) Grafana
8 1 (0.38%) Kubernetes
8 1 (0.38%) Prometheus
8 1 (0.38%) Single Sign-On
8 1 (0.38%) vMotion
Vendors
1 85 (32.32%) ServiceNow
2 38 (14.45%) Microsoft
3 11 (4.18%) Atlassian
4 9 (3.42%) IFS
4 9 (3.42%) Remedy
5 7 (2.66%) Citrix
5 7 (2.66%) Oracle
5 7 (2.66%) VMware
6 6 (2.28%) Bloomberg
6 6 (2.28%) Reuters
6 6 (2.28%) SAP
7 5 (1.90%) Google
7 5 (1.90%) ION Trading
7 5 (1.90%) Salesforce
7 5 (1.90%) Workday
8 4 (1.52%) BMC
8 4 (1.52%) HP
8 4 (1.52%) Splunk
9 3 (1.14%) Cisco
9 3 (1.14%) Fortinet