Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 2 March 2026, with comparisons to the same periods in the previous two years.

6 months to
2 Mar 2026
Same period 2025 Same period 2024
Rank 175 115 120
Rank change year-on-year -60 +5 -12
Contract jobs citing Service Management 246 300 359
As % of all contract jobs in London 1.56% 2.26% 1.96%
As % of the Processes & Methodologies category 1.73% 2.49% 2.21%
Number of daily rates quoted 169 176 222
10th Percentile £306 £269 £263
25th Percentile £394 £411 £425
Median daily rate (50th Percentile) £500 £525 £529
Median % change year-on-year -4.76% -0.66% +2.13%
75th Percentile £605 £638 £643
90th Percentile £700 £700 £761
England median daily rate £500 £525 £545
% change year-on-year -4.76% -3.67% +9.00%
Number of hourly rates quoted 5 2 3
10th Percentile - £25.93 £27.00
25th Percentile - £26.19 £37.50
Median hourly rate £26.11 £28.25 £60.00
Median % change year-on-year -7.58% -52.92% +185.71%
75th Percentile £27.75 £31.19 £65.00
90th Percentile £68.10 £31.98 -
England median hourly rate £52.73 £29.00 £17.72
% change year-on-year +81.83% +63.66% -39.22%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 14,221 12,041 16,243
As % of all contract IT jobs advertised in London 90.23% 90.87% 88.46%
Number of daily rates quoted 9,548 7,833 11,601
10th Percentile £350 £350 £338
25th Percentile £425 £450 £450
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -7.56%
75th Percentile £650 £676 £675
90th Percentile £750 £800 £788
England median daily rate £505 £525 £525
% change year-on-year -3.81% - -4.55%
Number of hourly rates quoted 217 158 349
10th Percentile £18.04 £20.45 £16.00
25th Percentile £23.00 £24.68 £19.38
Median hourly rate £35.00 £35.25 £30.00
Median % change year-on-year -0.71% +17.50% -16.67%
75th Percentile £56.50 £53.75 £50.00
90th Percentile £70.00 £78.51 £72.10
England median hourly rate £28.91 £35.00 £34.21
% change year-on-year -17.40% +2.31% -3.42%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 2 March 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 2 March 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 2 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -37 37 £500 +2.56% 25
West London -26 5 £625 +56.25% 8
North London -3 3 £400 -7.99% 1
East London +3 2 - - 1
South London -29 2 £190 -67.66%
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (4.88%) Confluence
2 11 (4.47%) SharePoint
3 8 (3.25%) Microsoft Exchange
4 1 (0.41%) Oracle SOA Suite
4 1 (0.41%) WebSphere
Applications
1 11 (4.47%) Microsoft Excel
2 7 (2.85%) Microsoft Office
3 5 (2.03%) Microsoft PowerPoint
4 4 (1.63%) Autodesk Inventor
5 3 (1.22%) Spreadsheet
6 2 (0.81%) MS Visio
Business Applications
1 9 (3.66%) Remedy ITSM
2 4 (1.63%) SAP S/4HANA
3 1 (0.41%) Oracle Payables
3 1 (0.41%) Oracle Procure-to-Pay
3 1 (0.41%) Oracle Receivables
3 1 (0.41%) Oracle Subledger Accounting
3 1 (0.41%) Teamcenter
3 1 (0.41%) Workday HCM
Cloud Services
1 43 (17.48%) Azure
2 31 (12.60%) Microsoft 365
3 16 (6.50%) Entra ID
4 12 (4.88%) Azure DevOps
4 12 (4.88%) SaaS
5 10 (4.07%) AWS
5 10 (4.07%) OneDrive
6 6 (2.44%) Power Platform
7 5 (2.03%) PaaS
8 4 (1.63%) Google Workspace
8 4 (1.63%) IaaS
9 3 (1.22%) Amazon CloudWatch
9 3 (1.22%) Azure ExpressRoute
9 3 (1.22%) Azure Monitor
9 3 (1.22%) Google Ads
9 3 (1.22%) Serverless
9 3 (1.22%) Slack
10 2 (0.81%) Azure Logic Apps
10 2 (0.81%) Microsoft Copilot
10 2 (0.81%) Microsoft Purview
Communications & Networking
1 19 (7.72%) Firewall
2 14 (5.69%) DNS
3 11 (4.47%) VPN
4 9 (3.66%) DHCP
5 6 (2.44%) TCP/IP
5 6 (2.44%) WAN
6 4 (1.63%) IPv4
6 4 (1.63%) LAN
7 3 (1.22%) Broadband
7 3 (1.22%) DMZ
7 3 (1.22%) Network Security
7 3 (1.22%) Remote Desktop
7 3 (1.22%) SD-WAN
8 2 (0.81%) SAN
8 2 (0.81%) Wi-Fi
9 1 (0.41%) Intranet
9 1 (0.41%) MPLS
9 1 (0.41%) PSTN
9 1 (0.41%) VoIP
9 1 (0.41%) WLAN
Database & Business Intelligence
1 5 (2.03%) Power BI
2 4 (1.63%) Tableau
3 1 (0.41%) KNIME
3 1 (0.41%) Oracle Reports
3 1 (0.41%) SQL Server
3 1 (0.41%) SQL Server Integration Services
Development Applications
1 22 (8.94%) JIRA
2 3 (1.22%) TestRail
3 2 (0.81%) Cypress.io
3 2 (0.81%) Selenium
4 1 (0.41%) GitLab
General
1 86 (34.96%) Social Skills
2 60 (24.39%) Finance
3 35 (14.23%) Analytical Skills
4 24 (9.76%) Public Sector
5 23 (9.35%) Banking
6 15 (6.10%) Influencing Skills
7 10 (4.07%) Documentation Skills
8 9 (3.66%) Telecoms
9 8 (3.25%) Legal
10 7 (2.85%) Law
11 6 (2.44%) Inclusion and Diversity
12 5 (2.03%) International Banking
12 5 (2.03%) Local Government
13 4 (1.63%) Front Office
13 4 (1.63%) Investment Banking
13 4 (1.63%) Retail
14 3 (1.22%) Financial Institution
14 3 (1.22%) Police
14 3 (1.22%) Presentation Skills
15 2 (0.81%) Organisational Skills
Job Titles
1 50 (20.33%) Analyst
2 28 (11.38%) Lead
3 26 (10.57%) Architect
4 24 (9.76%) Service Analyst
5 18 (7.32%) Consultant
6 15 (6.10%) Senior
7 14 (5.69%) Service Manager
8 13 (5.28%) Business Analyst
9 11 (4.47%) IT Analyst
10 10 (4.07%) Change Manager
10 10 (4.07%) IT Manager
10 10 (4.07%) Management Consultant
11 9 (3.66%) Support Engineer
12 8 (3.25%) Desktop Support
12 8 (3.25%) Service Architect
12 8 (3.25%) Solutions Architect
13 7 (2.85%) Developer
13 7 (2.85%) Incident Manager
13 7 (2.85%) ITSM Consultant
13 7 (2.85%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 9 (3.66%) REST
2 8 (3.25%) SOAP
3 4 (1.63%) Web Services
4 3 (1.22%) EDI
5 2 (0.81%) ARM Templates
5 2 (0.81%) Microsoft Graph
5 2 (0.81%) Oracle Fusion
5 2 (0.81%) XML
6 1 (0.41%) .NET
6 1 (0.41%) AngularJS
6 1 (0.41%) CSS
6 1 (0.41%) Elastic Stack
6 1 (0.41%) HTML
6 1 (0.41%) JSON
6 1 (0.41%) Lightning Web Components
6 1 (0.41%) Middleware
6 1 (0.41%) React
6 1 (0.41%) Vue
6 1 (0.41%) XML Messaging
Miscellaneous
1 23 (9.35%) CMDB
2 18 (7.32%) Product Ownership
3 15 (6.10%) Onboarding
4 9 (3.66%) Data Centre
4 9 (3.66%) Management Information System
5 5 (2.03%) Data Protection Act
5 5 (2.03%) Renewable Energy
5 5 (2.03%) Replication
6 4 (1.63%) Analytical Mindset
7 3 (1.22%) Algorithms
7 3 (1.22%) Hybrid Cloud
7 3 (1.22%) PKI
7 3 (1.22%) Virtual Team
8 2 (0.81%) IoT
8 2 (0.81%) iPhone
8 2 (0.81%) Legacy Systems
8 2 (0.81%) PMI
8 2 (0.81%) Smartphone
9 1 (0.41%) Operational Technology
9 1 (0.41%) Security Posture
Operating Systems
1 41 (16.67%) Windows
2 12 (4.88%) Windows 10
3 9 (3.66%) Android
3 9 (3.66%) Windows Server
4 7 (2.85%) Apple iOS
5 5 (2.03%) Mac OS
6 4 (1.63%) Linux
7 2 (0.81%) Windows Server 2019
8 1 (0.41%) Unix
8 1 (0.41%) VMS
8 1 (0.41%) Windows Server 2008
8 1 (0.41%) Windows Server 2012
8 1 (0.41%) Windows Server 2016
Processes & Methodologies
1 115 (46.75%) ITIL
2 114 (46.34%) ITSM
3 62 (25.20%) Problem-Solving
4 60 (24.39%) Stakeholder Management
5 50 (20.33%) Agile
6 46 (18.70%) Service Delivery
7 44 (17.89%) Continuous Improvement
8 38 (15.45%) Change Management
9 33 (13.41%) Stakeholder Engagement
10 32 (13.01%) DevOps
11 29 (11.79%) Incident Management
12 27 (10.98%) Problem Management
13 26 (10.57%) Project Management
14 20 (8.13%) Customer Service
14 20 (8.13%) Root Cause Analysis
14 20 (8.13%) Service Design
15 18 (7.32%) Business Continuity
16 17 (6.91%) Decision-Making
16 17 (6.91%) Migration
16 17 (6.91%) Roadmaps
Programming Languages
1 19 (7.72%) PowerShell
2 9 (3.66%) JavaScript
3 3 (1.22%) Java
3 3 (1.22%) Python
4 2 (0.81%) ActionScript
4 2 (0.81%) ActionScript 2.0
4 2 (0.81%) Bicep
4 2 (0.81%) Kotlin
4 2 (0.81%) SQL
5 1 (0.41%) Bash
5 1 (0.41%) TypeScript
Qualifications
1 36 (14.63%) Security Cleared
2 31 (12.60%) SC Cleared
3 21 (8.54%) Degree
4 13 (5.28%) ITIL Certification
5 5 (2.03%) DV Cleared
6 4 (1.63%) PMI Certification
7 3 (1.22%) Azure Certification
7 3 (1.22%) CISA
7 3 (1.22%) ISO 27001 Lead Implementer
7 3 (1.22%) Microsoft Certification
8 2 (0.81%) A+ Certification
8 2 (0.81%) BPSS Clearance
8 2 (0.81%) Computer Science Degree
8 2 (0.81%) PMP
9 1 (0.41%) ACSP
9 1 (0.41%) ACTC
9 1 (0.41%) AWS Certification
9 1 (0.41%) CBAP
9 1 (0.41%) CTC Cleared
9 1 (0.41%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 14 (5.69%) SLA
2 12 (4.88%) ISO/IEC 27001
3 11 (4.47%) QA
4 9 (3.66%) Data Quality
5 8 (3.25%) COBIT
6 7 (2.85%) GDPR
7 6 (2.44%) Sarbanes-Oxley
8 5 (2.03%) GRC
9 4 (1.63%) NIST
9 4 (1.63%) PCI DSS
10 2 (0.81%) Accessibility
10 2 (0.81%) ISO/IEC 20000
10 2 (0.81%) ISO/IEC 42001
11 1 (0.41%) HMG Security Policy Framework
11 1 (0.41%) ISO 9001
11 1 (0.41%) ITGC
11 1 (0.41%) PMO
System Software
1 32 (13.01%) Active Directory
2 5 (2.03%) Virtual Desktop
3 4 (1.63%) VMware Infrastructure
4 1 (0.41%) Docker
4 1 (0.41%) Hyper-V
4 1 (0.41%) Microsoft Virtual Server
4 1 (0.41%) NFS
4 1 (0.41%) Virtual Servers
Systems Management
1 12 (4.88%) Microsoft Intune
2 10 (4.07%) SCCM
3 5 (2.03%) Terraform
4 4 (1.63%) Jamf Pro
4 4 (1.63%) SCOM
5 3 (1.22%) HP ALM
5 3 (1.22%) WSUS
6 2 (0.81%) FortiGate
7 1 (0.41%) Ansible
7 1 (0.41%) Control-M
7 1 (0.41%) EMC VPLEX
7 1 (0.41%) Kubernetes
7 1 (0.41%) Single Sign-On
7 1 (0.41%) vMotion
Vendors
1 79 (32.11%) ServiceNow
2 36 (14.63%) Microsoft
3 9 (3.66%) Remedy
4 8 (3.25%) IFS
5 7 (2.85%) SAP
6 6 (2.44%) VMware
7 5 (2.03%) Google
7 5 (2.03%) Workday
8 4 (1.63%) BMC
8 4 (1.63%) Citrix
8 4 (1.63%) HP
9 3 (1.22%) Atlassian
9 3 (1.22%) Bloomberg
9 3 (1.22%) ION Trading
9 3 (1.22%) Oracle
9 3 (1.22%) Reuters
9 3 (1.22%) Salesforce
9 3 (1.22%) Splunk
10 2 (0.81%) Cisco
10 2 (0.81%) Fortinet