Service Management Contracts in London

Service Management
England > London

The table below provides summary statistics for contract job vacancies advertised in London requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 4 July 2025, comparing them to the same period in the previous two years.

6 months to
4 Jul 2025
Same period 2024 Same period 2023
Rank 141 149 117
Rank change year-on-year +8 -32 +18
Contract jobs citing Service Management 267 306 587
As % of all contract jobs advertised in London 2.02% 1.74% 2.30%
As % of the Processes & Methodologies category 2.19% 1.96% 2.54%
Number of daily rates quoted 166 197 430
10th Percentile £259 £285 £311
25th Percentile £400 £413 £450
Median daily rate (50th Percentile) £500 £515 £545
Median % change year-on-year -2.91% -5.50% -0.91%
75th Percentile £595 £650 £688
90th Percentile £700 £738 £745
England median daily rate £500 £525 £525
% change year-on-year -4.76% - -
Number of hourly rates quoted 0 1 7
10th Percentile - - £17.16
25th Percentile - £52.50 £20.44
Median hourly rate - £55.00 £35.25
Median % change year-on-year - +56.03% +76.25%
75th Percentile - £57.50 £57.63
90th Percentile - - £60.85
England median hourly rate £21.06 £19.23 £28.88
% change year-on-year +9.49% -33.40% +44.38%

All Process and Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 12,188 15,591 23,116
As % of all contract IT jobs advertised in London 92.19% 88.48% 90.75%
Number of daily rates quoted 8,144 11,105 16,751
10th Percentile £331 £340 £370
25th Percentile £425 £445 £470
Median daily rate (50th Percentile) £550 £550 £585
Median % change year-on-year - -5.98% +1.74%
75th Percentile £675 £675 £700
90th Percentile £800 £800 £800
England median daily rate £515 £525 £550
% change year-on-year -1.90% -4.55% -
Number of hourly rates quoted 224 296 262
10th Percentile £16.50 £15.97 £18.50
25th Percentile £24.66 £20.02 £22.93
Median hourly rate £32.00 £30.00 £40.00
Median % change year-on-year +6.67% -25.00% +11.11%
75th Percentile £50.50 £48.75 £65.00
90th Percentile £63.60 £68.75 £82.50
England median hourly rate £25.15 £38.12 £37.50
% change year-on-year -34.02% +1.65% +45.12%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Management in London.

Daily rate trend for Service Management in London

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 4 July 2025.

Daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Management in London.

Hourly rate trend for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 4 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +30 51 £498 +2.05% 98
West London +15 8 £250 -61.54% 17
South London +1 8 £575 +130.00% 5
North London - 1 - - 4
East London - 1 £495 - 7
Service Management
England

Service Management
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (5.99%) Confluence
2 14 (5.24%) SharePoint
3 13 (4.87%) Microsoft Exchange
4 3 (1.12%) CMS
5 2 (0.75%) Apache Solr
5 2 (0.75%) WebSphere
6 1 (0.37%) SAS
Applications
1 15 (5.62%) Microsoft Office
2 4 (1.50%) MS Visio
3 3 (1.12%) Microsoft Excel
4 2 (0.75%) Adobe Illustrator
4 2 (0.75%) Photoshop
5 1 (0.37%) Camtasia
5 1 (0.37%) Chatbot
5 1 (0.37%) Final Cut Pro
5 1 (0.37%) Microsoft PowerPoint
5 1 (0.37%) Microsoft Project
Business Applications
1 4 (1.50%) Remedy ITSM
1 4 (1.50%) Salesforce CRM
1 4 (1.50%) Workday HCM
2 2 (0.75%) Aladdin
2 2 (0.75%) Dynamics CRM
2 2 (0.75%) Oracle ERP
2 2 (0.75%) ResourceLink
2 2 (0.75%) SAP S/4HANA
3 1 (0.37%) Cloudability
3 1 (0.37%) IBM Planning Analytics
3 1 (0.37%) SAP SM
Cloud Services
1 51 (19.10%) Azure
2 35 (13.11%) Microsoft 365
3 21 (7.87%) AWS
4 17 (6.37%) Power Platform
5 15 (5.62%) Azure DevOps
6 11 (4.12%) Entra ID
7 8 (3.00%) Azure Monitor
8 7 (2.62%) Azure Sentinel
8 7 (2.62%) Power Automate
8 7 (2.62%) PowerApps
8 7 (2.62%) SaaS
9 5 (1.87%) Azure AKS
9 5 (1.87%) Dynamics 365
9 5 (1.87%) Slack
10 4 (1.50%) GCP
10 4 (1.50%) GitHub
10 4 (1.50%) PaaS
11 3 (1.12%) Asana
11 3 (1.12%) Google Workspace
11 3 (1.12%) Lucidchart
Communications & Networking
1 19 (7.12%) Firewall
2 16 (5.99%) Network Security
2 16 (5.99%) VPN
3 11 (4.12%) BGP
3 11 (4.12%) Cisco IOS
3 11 (4.12%) EIGRP
3 11 (4.12%) OSPF
3 11 (4.12%) RIP
3 11 (4.12%) Spanning Tree
4 6 (2.25%) HSRP
4 6 (2.25%) NX-OS
4 6 (2.25%) VRRP
4 6 (2.25%) WAN
4 6 (2.25%) Wireshark
5 5 (1.87%) Remote Desktop
5 5 (1.87%) TCP/IP
5 5 (1.87%) Wi-Fi
5 5 (1.87%) Wireless
6 4 (1.50%) DNS
6 4 (1.50%) LAN
Database & Business Intelligence
1 11 (4.12%) Power BI
2 4 (1.50%) MySQL
3 3 (1.12%) DB2
3 3 (1.12%) SQL Server
4 2 (0.75%) Amazon Redshift
4 2 (0.75%) BigQuery
4 2 (0.75%) Elasticsearch
4 2 (0.75%) Looker
4 2 (0.75%) NoSQL
4 2 (0.75%) Pentaho
4 2 (0.75%) Power Query
4 2 (0.75%) Relational Database
4 2 (0.75%) SQL Server Integration Services
4 2 (0.75%) SQL Server Reporting Services
5 1 (0.37%) Data Lake
5 1 (0.37%) Data Mining
5 1 (0.37%) OLAP
5 1 (0.37%) RDBMS
5 1 (0.37%) Tableau
Development Applications
1 44 (16.48%) JIRA
2 2 (0.75%) GitLab
2 2 (0.75%) Jenkins
2 2 (0.75%) ScriptRunner
2 2 (0.75%) Zephyr
3 1 (0.37%) JIRA Agile
3 1 (0.37%) LoadRunner
General
1 112 (41.95%) Social Skills
2 54 (20.22%) Finance
3 50 (18.73%) Analytical Skills
4 30 (11.24%) Public Sector
5 14 (5.24%) Presentation Skills
6 12 (4.49%) Banking
7 10 (3.75%) Legal
8 6 (2.25%) Law
8 6 (2.25%) Retail
9 5 (1.87%) Financial Institution
9 5 (1.87%) Inclusion and Diversity
9 5 (1.87%) Local Government
9 5 (1.87%) Organisational Skills
10 4 (1.50%) Documentation Skills
10 4 (1.50%) Influencing Skills
10 4 (1.50%) Manufacturing
10 4 (1.50%) Marketing
10 4 (1.50%) Telecoms
11 3 (1.12%) Military
12 2 (0.75%) Billing
Job Titles
1 42 (15.73%) Architect
2 33 (12.36%) Service Manager
3 26 (9.74%) Analyst
4 22 (8.24%) Lead
5 21 (7.87%) Developer
6 19 (7.12%) Support Engineer
7 17 (6.37%) Senior
8 16 (5.99%) Solutions Architect
9 14 (5.24%) IT Support
9 14 (5.24%) ServiceNow Architect
10 13 (4.87%) Delivery Manager
10 13 (4.87%) Network Engineer
10 13 (4.87%) ServiceNow Developer
11 12 (4.49%) Project Manager
11 12 (4.49%) Service Delivery Manager
12 11 (4.12%) Applications Support
12 11 (4.12%) Consultant
13 10 (3.75%) 2nd Line Support
13 10 (3.75%) IT Engineer
13 10 (3.75%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 14 (5.24%) .NET
1 14 (5.24%) Web Services
2 13 (4.87%) HTML
3 10 (3.75%) 802.1X
4 8 (3.00%) AngularJS
4 8 (3.00%) CSS
4 8 (3.00%) JSON
4 8 (3.00%) REST
4 8 (3.00%) SOAP
5 5 (1.87%) OpenTelemetry
5 5 (1.87%) RESTful
6 4 (1.50%) Lightning Web Components
7 3 (1.12%) XML
8 2 (0.75%) .NET Framework
8 2 (0.75%) DCOM
8 2 (0.75%) jQuery
8 2 (0.75%) Kafka
8 2 (0.75%) React
8 2 (0.75%) WebSphere MQ
9 1 (0.37%) Bootstrap
Miscellaneous
1 14 (5.24%) Onboarding
2 12 (4.49%) CMDB
3 9 (3.37%) Management Information System
4 8 (3.00%) Cloud Native
5 5 (1.87%) AI Agents
5 5 (1.87%) Data Centre
5 5 (1.87%) Data Protection Act
5 5 (1.87%) Low-Code
6 4 (1.50%) Self-Motivation
6 4 (1.50%) Video Conferencing
7 3 (1.12%) Analytical Mindset
8 2 (0.75%) Blog
8 2 (0.75%) Data Fabric
8 2 (0.75%) Hybrid Cloud
8 2 (0.75%) Legacy Systems
8 2 (0.75%) Public Cloud
8 2 (0.75%) Reference Data
8 2 (0.75%) Security Posture
8 2 (0.75%) Smartphone
8 2 (0.75%) Social Media
Operating Systems
1 35 (13.11%) Windows
2 9 (3.37%) Linux
2 9 (3.37%) Windows 10
3 8 (3.00%) Apple iOS
4 7 (2.62%) Unix
5 6 (2.25%) Android
6 5 (1.87%) CatOS
7 3 (1.12%) Windows Server
8 2 (0.75%) Mac OS
8 2 (0.75%) VMS
9 1 (0.37%) Windows 7
Processes & Methodologies
1 145 (54.31%) ITIL
2 122 (45.69%) ITSM
3 56 (20.97%) Problem-Solving
4 54 (20.22%) Agile
5 52 (19.48%) Stakeholder Management
6 44 (16.48%) Service Delivery
7 36 (13.48%) Change Management
7 36 (13.48%) Customer Service
8 31 (11.61%) DevOps
9 29 (10.86%) Problem Management
10 28 (10.49%) Continuous Improvement
11 24 (8.99%) Project Management
12 23 (8.61%) Stakeholder Engagement
13 22 (8.24%) Migration
14 20 (7.49%) Decision-Making
14 20 (7.49%) Process Improvement
14 20 (7.49%) Roadmaps
15 19 (7.12%) User Experience
16 18 (6.74%) Asset Management
16 18 (6.74%) Service Design
Programming Languages
1 26 (9.74%) JavaScript
2 14 (5.24%) Python
3 10 (3.75%) SQL
4 8 (3.00%) PowerShell
5 6 (2.25%) Java
6 5 (1.87%) Bicep
6 5 (1.87%) Kusto Query Language
7 3 (1.12%) ActionScript
7 3 (1.12%) ActionScript 2.0
7 3 (1.12%) C#
8 2 (0.75%) C
8 2 (0.75%) Groovy
9 1 (0.37%) TypeScript
9 1 (0.37%) VBA
Qualifications
1 61 (22.85%) Security Cleared
2 55 (20.60%) SC Cleared
3 20 (7.49%) Degree
4 16 (5.99%) ITIL Certification
5 14 (5.24%) Cisco Certification
6 11 (4.12%) CCNP
7 7 (2.62%) Computer Science Degree
8 6 (2.25%) CCNA
8 6 (2.25%) PMP
9 4 (1.50%) CCSE
9 4 (1.50%) PMI Certification
10 3 (1.12%) Azure Certification
11 2 (0.75%) AWS Certification
11 2 (0.75%) AWS Certified Solutions Architect
11 2 (0.75%) BPSS Clearance
11 2 (0.75%) DV Cleared
11 2 (0.75%) ITIL Foundation Certificate
12 1 (0.37%) A+ Certification
12 1 (0.37%) CBAP
12 1 (0.37%) Microsoft Certification
Quality Assurance & Compliance
1 13 (4.87%) QA
2 11 (4.12%) SLA
3 7 (2.62%) GDPR
4 6 (2.25%) COBIT
4 6 (2.25%) ISO/IEC 20000
5 4 (1.50%) NIST
6 3 (1.12%) Actionable Recommendations
6 3 (1.12%) GRC
7 2 (0.75%) Data Quality
7 2 (0.75%) PCI DSS
8 1 (0.37%) Accessibility
8 1 (0.37%) GxP
8 1 (0.37%) HIPAA
8 1 (0.37%) ISO/IEC 27001
8 1 (0.37%) PMO
8 1 (0.37%) Sarbanes-Oxley
System Software
1 24 (8.99%) Active Directory
2 9 (3.37%) VMware Infrastructure
3 7 (2.62%) Virtual Desktop
4 6 (2.25%) vSphere
5 2 (0.75%) Hyper-V
5 2 (0.75%) VMware ESXi
6 1 (0.37%) Docker
6 1 (0.37%) Firmware
6 1 (0.37%) VMware NSX
6 1 (0.37%) VMware Workstation
Systems Management
1 11 (4.12%) Microsoft Intune
2 8 (3.00%) Kubernetes
3 7 (2.62%) Prometheus
4 6 (2.25%) Grafana
5 5 (1.87%) HP ALM
6 4 (1.50%) Terraform
7 3 (1.12%) Ansible
8 2 (0.75%) Opsgenie
8 2 (0.75%) SCCM
8 2 (0.75%) Single Sign-On
9 1 (0.37%) Plesk
Vendors
1 87 (32.58%) ServiceNow
2 55 (20.60%) Microsoft
3 16 (5.99%) Cisco
4 9 (3.37%) VMware
5 8 (3.00%) HP
5 8 (3.00%) Oracle
5 8 (3.00%) Salesforce
6 7 (2.62%) CheckPoint
6 7 (2.62%) IBM
7 6 (2.25%) Atlassian
8 5 (1.87%) Google
8 5 (1.87%) Juniper
8 5 (1.87%) Remedy
9 4 (1.50%) Palo Alto
9 4 (1.50%) Workday
9 4 (1.50%) Zscaler
10 3 (1.12%) Apple
10 3 (1.12%) Databricks
10 3 (1.12%) IBM Sterling
10 3 (1.12%) SAP