Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 1 September 2026, with comparisons to the same periods in the previous two years.

6 months to
1 Sep 2026
Same period 2025 Same period 2024
Rank 125 154 140
Rank change year-on-year +29 -14 -9
Contract jobs citing Service Management 484 241 311
As % of all contract jobs in London 2.41% 1.80% 1.91%
As % of the Processes & Methodologies category 2.71% 1.95% 2.15%
Number of daily rates quoted 299 142 196
10th Percentile £218 £251 £269
25th Percentile £400 £400 £388
Median daily rate (50th Percentile) £525 £500 £511
Median % change year-on-year +5.00% -2.20% -7.05%
75th Percentile £625 £588 £625
90th Percentile £778 £724 £694
England median daily rate £525 £500 £511
% change year-on-year +5.00% -2.20% -2.62%
Number of hourly rates quoted 4 0 2
10th Percentile £54.43 - £21.90
25th Percentile £58.81 - £27.00
Median hourly rate £67.50 - £37.00
75th Percentile £77.50 - £48.00
90th Percentile £84.25 - £53.70
England median hourly rate £63.25 £20.75 £26.00
% change year-on-year +204.82% -20.19% -46.39%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,877 12,377 14,454
As % of all contract IT jobs advertised in London 89.04% 92.46% 88.98%
Number of daily rates quoted 11,691 8,233 9,872
10th Percentile £360 £325 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £538 £550
Median % change year-on-year +2.33% -2.27% -4.35%
75th Percentile £660 £675 £688
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 288 255 194
10th Percentile £17.50 £17.00 £17.33
25th Percentile £19.98 £24.89 £22.28
Median hourly rate £35.50 £32.00 £36.00
Median % change year-on-year +10.94% -11.11% -10.00%
75th Percentile £57.50 £49.75 £54.69
90th Percentile £85.53 £63.75 £71.69
England median hourly rate £43.96 £25.15 £43.00
% change year-on-year +74.79% -41.51% +1.18%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 1 September 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 1 September 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 1 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -2 63 £600 +24.93% 31
West London -8 14 £475 +11.76% 14
East London +4 3 £550 +11.11% 4
South London -20 3 - - 3
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 57 (11.78%) SharePoint
2 26 (5.37%) Microsoft Exchange
3 21 (4.34%) Confluence
4 1 (0.21%) Apache
4 1 (0.21%) Exchange Server 2010
4 1 (0.21%) HCL Notes
4 1 (0.21%) OpenStack
4 1 (0.21%) Oracle Collaboration Suite
4 1 (0.21%) Palantir Foundry
Applications
1 14 (2.89%) Microsoft Office
2 12 (2.48%) MS Visio
3 6 (1.24%) Microsoft Excel
3 6 (1.24%) Microsoft Project
4 5 (1.03%) Chatbot
Business Applications
1 8 (1.65%) Remedy ITSM
2 3 (0.62%) Oracle ERP
3 2 (0.41%) Exchequer
3 2 (0.41%) NEC Housing
3 2 (0.41%) SAP PS
4 1 (0.21%) Dynamics CRM
4 1 (0.21%) iTrent
4 1 (0.21%) Misys Equation
4 1 (0.21%) Misys Midas
4 1 (0.21%) SAP S/4HANA
Cloud Services
1 93 (19.21%) Azure
2 92 (19.01%) Microsoft 365
3 50 (10.33%) AWS
4 46 (9.50%) Entra ID
5 33 (6.82%) OneDrive
6 31 (6.40%) SaaS
7 19 (3.93%) Power Platform
8 10 (2.07%) GCP
8 10 (2.07%) Google Workspace
9 9 (1.86%) Azure DevOps
10 8 (1.65%) GitHub
10 8 (1.65%) Microsoft Copilot
11 6 (1.24%) OCI
11 6 (1.24%) PowerApps
12 5 (1.03%) Amazon CloudWatch
12 5 (1.03%) Amazon S3
12 5 (1.03%) AWS Lambda
12 5 (1.03%) Datadog
12 5 (1.03%) Power Automate
12 5 (1.03%) Serverless
Communications & Networking
1 31 (6.40%) Firewall
2 23 (4.75%) TCP/IP
3 22 (4.55%) DNS
4 21 (4.34%) VPN
5 19 (3.93%) WAN
6 16 (3.31%) DHCP
7 10 (2.07%) LAN
7 10 (2.07%) Network Security
7 10 (2.07%) SD-WAN
7 10 (2.07%) Wi-Fi
8 8 (1.65%) HTTP
9 5 (1.03%) 5G
9 5 (1.03%) DMZ
10 4 (0.83%) Wireless
11 3 (0.62%) 4G
11 3 (0.62%) Internet
11 3 (0.62%) SAN
11 3 (0.62%) SSL
12 2 (0.41%) 3GPP
12 2 (0.41%) Kerberos
Database & Business Intelligence
1 10 (2.07%) Power BI
2 5 (1.03%) SQL Server
3 2 (0.41%) Amazon Redshift
3 2 (0.41%) Metadata
3 2 (0.41%) PostgreSQL
3 2 (0.41%) SQLite
4 1 (0.21%) BusinessObjects
4 1 (0.21%) Data Warehouse
4 1 (0.21%) Elasticsearch
4 1 (0.21%) GIS
4 1 (0.21%) Oracle Reports
4 1 (0.21%) SQL Server Analysis Services
4 1 (0.21%) SQL Server Reporting Services
Development Applications
1 60 (12.40%) JIRA
2 12 (2.48%) Jenkins
3 6 (1.24%) Bitbucket
4 5 (1.03%) Git
5 4 (0.83%) ScriptRunner
6 3 (0.62%) GitLab
General
1 193 (39.88%) Social Skills
2 101 (20.87%) Finance
3 85 (17.56%) Analytical Skills
4 62 (12.81%) Public Sector
5 47 (9.71%) Telecoms
6 36 (7.44%) Banking
7 21 (4.34%) Organisational Skills
8 15 (3.10%) Legal
9 14 (2.89%) Inclusion and Diversity
10 13 (2.69%) Influencing Skills
10 13 (2.69%) Retail
11 11 (2.27%) Documentation Skills
12 8 (1.65%) Financial Institution
12 8 (1.65%) Local Government
12 8 (1.65%) Military
13 7 (1.45%) Police
14 6 (1.24%) Front Office
14 6 (1.24%) Investment Banking
15 4 (0.83%) Games
15 4 (0.83%) Manufacturing
Job Titles
1 64 (13.22%) Architect
2 60 (12.40%) Consultant
3 43 (8.88%) Analyst
4 33 (6.82%) Lead
4 33 (6.82%) Senior
5 31 (6.40%) Project Manager
5 31 (6.40%) Service Manager
6 29 (5.99%) Solutions Architect
7 27 (5.58%) IT Manager
7 27 (5.58%) Support Engineer
8 26 (5.37%) IT Support
9 24 (4.96%) Developer
10 21 (4.34%) ServiceNow Consultant
11 20 (4.13%) ServiceNow Developer
12 19 (3.93%) IT Engineer
13 17 (3.51%) ITSM Consultant
14 16 (3.31%) ServiceNow Architect
15 15 (3.10%) Designer
15 15 (3.10%) IT Support Engineer
15 15 (3.10%) Process Consultant
Libraries, Frameworks & Software Standards
1 44 (9.09%) REST
2 21 (4.34%) SOAP
3 11 (2.27%) HTML
4 10 (2.07%) CSS
4 10 (2.07%) Terraform
4 10 (2.07%) Web Services
5 5 (1.03%) AngularJS
5 5 (1.03%) XML
6 4 (0.83%) Ajax
6 4 (0.83%) Bootstrap
6 4 (0.83%) JSON
6 4 (0.83%) Middleware
7 2 (0.41%) EDI
7 2 (0.41%) Elastic Stack
7 2 (0.41%) Microsoft Graph
7 2 (0.41%) Mojolicious
7 2 (0.41%) Moose
7 2 (0.41%) RFC 2544
7 2 (0.41%) SPNEGO
8 1 (0.21%) LDAP
Miscellaneous
1 73 (15.08%) Onboarding
2 62 (12.81%) CMDB
3 23 (4.75%) Management Information System
4 21 (4.34%) Product Ownership
5 14 (2.89%) Enterprise Software
6 13 (2.69%) Data Centre
7 12 (2.48%) Virtual Team
8 11 (2.27%) AI Agents
9 10 (2.07%) Operational Technology
10 8 (1.65%) Cloud Native
10 8 (1.65%) Greenfield Project
11 6 (1.24%) Hybrid Cloud
11 6 (1.24%) IoT
11 6 (1.24%) Video Conferencing
12 5 (1.03%) NHS
12 5 (1.03%) Security Operations Centre
13 4 (0.83%) Algorithms
13 4 (0.83%) Cyber Defence
13 4 (0.83%) Linux Command Line
13 4 (0.83%) Low-Code
Operating Systems
1 88 (18.18%) Windows
2 21 (4.34%) Apple iOS
2 21 (4.34%) Windows 10
3 19 (3.93%) Mac OS
3 19 (3.93%) Windows Server
4 17 (3.51%) Linux
5 8 (1.65%) Android
6 7 (1.45%) Red Hat Enterprise Linux
7 5 (1.03%) Windows Server 2019
8 3 (0.62%) Windows 7
9 2 (0.41%) Windows Server 2016
10 1 (0.21%) Ubuntu
Processes & Methodologies
1 236 (48.76%) ITSM
2 235 (48.55%) ITIL
3 170 (35.12%) Stakeholder Management
4 119 (24.59%) Continuous Improvement
5 106 (21.90%) Agile
6 105 (21.69%) Problem-Solving
7 100 (20.66%) Service Delivery
8 74 (15.29%) Change Management
8 74 (15.29%) Roadmaps
9 69 (14.26%) Stakeholder Engagement
10 63 (13.02%) Customer Service
11 62 (12.81%) AI
12 58 (11.98%) DevOps
13 57 (11.78%) Decision-Making
14 55 (11.36%) Migration
15 46 (9.50%) Incident Management
16 45 (9.30%) User Experience
17 44 (9.09%) Project Delivery
17 44 (9.09%) Project Management
18 41 (8.47%) Problem Management
Programming Languages
1 40 (8.26%) PowerShell
2 25 (5.17%) JavaScript
3 21 (4.34%) Python
4 16 (3.31%) SQL
5 8 (1.65%) Bash
6 5 (1.03%) Groovy
7 2 (0.41%) ActionScript
7 2 (0.41%) ActionScript 2.0
7 2 (0.41%) COBOL
7 2 (0.41%) Korn
7 2 (0.41%) Perl
7 2 (0.41%) RPG
8 1 (0.21%) Apex Code
8 1 (0.21%) Bicep
8 1 (0.21%) C
8 1 (0.21%) Shell Script
Qualifications
1 85 (17.56%) Security Cleared
2 64 (13.22%) SC Cleared
3 42 (8.68%) Degree
4 27 (5.58%) PMP
5 24 (4.96%) ITIL Certification
6 20 (4.13%) PMI Certification
7 14 (2.89%) A+ Certification
7 14 (2.89%) ITIL Foundation Certificate
8 12 (2.48%) Microsoft Certification
9 11 (2.27%) Computer Science Degree
10 9 (1.86%) CISM
10 9 (1.86%) CISSP
11 8 (1.65%) DV Cleared
12 5 (1.03%) BPSS Clearance
12 5 (1.03%) Cisco Certification
12 5 (1.03%) Master's Degree
13 4 (0.83%) AWS Certification
13 4 (0.83%) MCSA
14 3 (0.62%) CCNA
14 3 (0.62%) MBA
Quality Assurance & Compliance
1 50 (10.33%) SLA
2 22 (4.55%) QA
3 15 (3.10%) ISO/IEC 27001
4 9 (1.86%) Data Quality
4 9 (1.86%) PMO
5 7 (1.45%) COBIT
6 6 (1.24%) Cyber Essentials
6 6 (1.24%) GDPR
6 6 (1.24%) GRC
7 5 (1.03%) Cyber Essentials PLUS
7 5 (1.03%) NCSC
7 5 (1.03%) NIST
8 4 (0.83%) ISO/IEC 20000
8 4 (0.83%) PCI DSS
8 4 (0.83%) SOC 2
9 2 (0.41%) SOC 1
10 1 (0.21%) Accessibility
10 1 (0.21%) ISO 20022
10 1 (0.21%) ISO 9001
10 1 (0.21%) ISO/IEC 19770
System Software
1 62 (12.81%) Active Directory
2 17 (3.51%) VMware Infrastructure
3 7 (1.45%) Hyper-V
4 6 (1.24%) IAG
4 6 (1.24%) vSphere
5 5 (1.03%) Virtual Desktop
6 3 (0.62%) Virtual Servers
6 3 (0.62%) VMware ESXi
7 1 (0.21%) Squid
7 1 (0.21%) VMware NSX
Systems Management
1 37 (7.64%) Microsoft Intune
2 17 (3.51%) SCCM
3 9 (1.86%) Ansible
3 9 (1.86%) WSUS
4 8 (1.65%) Single Sign-On
5 6 (1.24%) Jamf Pro
6 3 (0.62%) Kubernetes
6 3 (0.62%) Packer
6 3 (0.62%) Puppet
7 2 (0.41%) Grafana
7 2 (0.41%) systemd
8 1 (0.21%) Active Directory Federation Services
8 1 (0.21%) ITRS Geneos
8 1 (0.21%) Kibana
8 1 (0.21%) Nagios
8 1 (0.21%) Prometheus
8 1 (0.21%) QRadar
8 1 (0.21%) SCOM
8 1 (0.21%) vCenter Server
8 1 (0.21%) ZABBIX
Vendors
1 176 (36.36%) ServiceNow
2 134 (27.69%) Microsoft
3 23 (4.75%) VMware
4 17 (3.51%) Cisco
5 16 (3.31%) BMC
6 13 (2.69%) Apple
6 13 (2.69%) Atlassian
7 11 (2.27%) Google
7 11 (2.27%) SAP
8 10 (2.07%) Oracle
8 10 (2.07%) Remedy
8 10 (2.07%) Salesforce
8 10 (2.07%) Zscaler
9 7 (1.45%) Citrix
9 7 (1.45%) Dynatrace
9 7 (1.45%) IFS
10 6 (1.24%) Bloomberg
10 6 (1.24%) Reuters
10 6 (1.24%) Splunk
11 5 (1.03%) ION Trading