Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 18 August 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Aug 2026
Same period 2025 Same period 2024
Rank 125 153 137
Rank change year-on-year +28 -16 -21
Contract jobs citing Service Management 462 245 293
As % of all contract jobs in London 2.30% 1.82% 1.81%
As % of the Processes & Methodologies category 2.58% 1.97% 2.04%
Number of daily rates quoted 294 146 192
10th Percentile £250 £256 £263
25th Percentile £400 £400 £388
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - -6.98%
75th Percentile £625 £588 £628
90th Percentile £771 £709 £699
England median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% -
Number of hourly rates quoted 5 0 2
10th Percentile £38.02 - £21.90
25th Percentile £51.50 - £27.00
Median hourly rate £62.50 - £37.00
75th Percentile £73.75 - £48.00
90th Percentile £82.75 - £53.70
England median hourly rate £69.99 £20.57 £26.00
% change year-on-year +240.23% -20.88% -9.96%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,916 12,432 14,370
As % of all contract IT jobs advertised in London 89.17% 92.34% 88.90%
Number of daily rates quoted 11,760 8,272 10,048
10th Percentile £360 £325 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £675 £688
90th Percentile £775 £775 £800
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 287 253 197
10th Percentile £16.99 £16.50 £16.99
25th Percentile £19.50 £24.66 £22.00
Median hourly rate £35.50 £29.50 £35.00
Median % change year-on-year +20.34% -15.71% -12.50%
75th Percentile £56.63 £48.75 £53.75
90th Percentile £81.25 £63.75 £71.50
England median hourly rate £43.96 £25.15 £43.00
% change year-on-year +74.79% -41.51% +5.94%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 18 August 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 18 August 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 18 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +3 61 £600 +28.89% 24
West London -10 16 £613 +44.12% 3
East London +2 4 £550 +11.11% 6
South London -14 3 - - 5
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 53 (11.47%) SharePoint
2 22 (4.76%) Confluence
2 22 (4.76%) Microsoft Exchange
3 1 (0.22%) Apache
3 1 (0.22%) Exchange Server 2010
3 1 (0.22%) HCL Notes
3 1 (0.22%) OpenStack
3 1 (0.22%) Oracle Collaboration Suite
3 1 (0.22%) Palantir Foundry
Applications
1 12 (2.60%) Microsoft Office
1 12 (2.60%) MS Visio
2 6 (1.30%) Microsoft Project
3 4 (0.87%) Chatbot
3 4 (0.87%) Microsoft Excel
Business Applications
1 7 (1.52%) Remedy ITSM
2 3 (0.65%) Oracle ERP
3 2 (0.43%) NEC Housing
3 2 (0.43%) SAP PS
4 1 (0.22%) Dynamics CRM
4 1 (0.22%) iTrent
4 1 (0.22%) Misys Equation
4 1 (0.22%) Misys Midas
4 1 (0.22%) SAP S/4HANA
Cloud Services
1 90 (19.48%) Azure
2 86 (18.61%) Microsoft 365
3 46 (9.96%) AWS
4 41 (8.87%) Entra ID
5 31 (6.71%) OneDrive
5 31 (6.71%) SaaS
6 16 (3.46%) Power Platform
7 10 (2.16%) GCP
8 9 (1.95%) Azure DevOps
8 9 (1.95%) Google Workspace
9 8 (1.73%) GitHub
10 7 (1.52%) Microsoft Copilot
11 6 (1.30%) OCI
12 5 (1.08%) Amazon CloudWatch
12 5 (1.08%) Amazon S3
12 5 (1.08%) AWS Lambda
12 5 (1.08%) PowerApps
12 5 (1.08%) Serverless
13 4 (0.87%) Power Automate
14 3 (0.65%) AWS Step Functions
Communications & Networking
1 33 (7.14%) Firewall
2 23 (4.98%) TCP/IP
3 22 (4.76%) DNS
4 19 (4.11%) VPN
5 18 (3.90%) WAN
6 15 (3.25%) DHCP
7 13 (2.81%) Network Security
8 9 (1.95%) LAN
8 9 (1.95%) SD-WAN
9 8 (1.73%) HTTP
9 8 (1.73%) Wi-Fi
10 5 (1.08%) DMZ
11 4 (0.87%) Wireless
12 3 (0.65%) 5G
12 3 (0.65%) Internet
12 3 (0.65%) SAN
12 3 (0.65%) SSL
13 2 (0.43%) Kerberos
13 2 (0.43%) Value-Added Service
13 2 (0.43%) WLAN
Database & Business Intelligence
1 8 (1.73%) Power BI
2 5 (1.08%) SQL Server
3 2 (0.43%) Amazon Redshift
3 2 (0.43%) Metadata
3 2 (0.43%) PostgreSQL
3 2 (0.43%) SQLite
4 1 (0.22%) BusinessObjects
4 1 (0.22%) Elasticsearch
4 1 (0.22%) GIS
4 1 (0.22%) Oracle Reports
4 1 (0.22%) SQL Server Analysis Services
4 1 (0.22%) SQL Server Reporting Services
Development Applications
1 59 (12.77%) JIRA
2 12 (2.60%) Jenkins
3 6 (1.30%) Bitbucket
4 5 (1.08%) Git
5 4 (0.87%) ScriptRunner
6 3 (0.65%) GitLab
General
1 181 (39.18%) Social Skills
2 96 (20.78%) Finance
3 84 (18.18%) Analytical Skills
4 59 (12.77%) Public Sector
5 45 (9.74%) Telecoms
6 32 (6.93%) Banking
7 21 (4.55%) Organisational Skills
8 16 (3.46%) Legal
9 14 (3.03%) Inclusion and Diversity
10 12 (2.60%) Influencing Skills
11 11 (2.38%) Retail
12 10 (2.16%) Documentation Skills
12 10 (2.16%) Local Government
13 8 (1.73%) Financial Institution
14 6 (1.30%) Front Office
14 6 (1.30%) Investment Banking
15 5 (1.08%) Military
15 5 (1.08%) Police
16 4 (0.87%) Manufacturing
16 4 (0.87%) Presentation Skills
Job Titles
1 59 (12.77%) Architect
2 56 (12.12%) Consultant
3 44 (9.52%) Analyst
4 31 (6.71%) Lead
4 31 (6.71%) Senior
5 28 (6.06%) Project Manager
5 28 (6.06%) Service Manager
6 26 (5.63%) IT Manager
6 26 (5.63%) Solutions Architect
7 25 (5.41%) Developer
7 25 (5.41%) IT Support
7 25 (5.41%) Support Engineer
8 21 (4.55%) ServiceNow Developer
9 19 (4.11%) ServiceNow Consultant
10 17 (3.68%) IT Engineer
11 16 (3.46%) ITSM Consultant
12 15 (3.25%) Business Analyst
12 15 (3.25%) Designer
12 15 (3.25%) Process Consultant
13 14 (3.03%) Business Consultant
Libraries, Frameworks & Software Standards
1 44 (9.52%) REST
2 21 (4.55%) SOAP
3 11 (2.38%) HTML
4 10 (2.16%) CSS
4 10 (2.16%) Web Services
5 5 (1.08%) AngularJS
5 5 (1.08%) Middleware
5 5 (1.08%) XML
6 4 (0.87%) Ajax
6 4 (0.87%) Bootstrap
6 4 (0.87%) JSON
7 2 (0.43%) EDI
7 2 (0.43%) Microsoft Graph
7 2 (0.43%) Mojolicious
7 2 (0.43%) Moose
7 2 (0.43%) RFC 2544
7 2 (0.43%) SPNEGO
8 1 (0.22%) Apache NiFi
8 1 (0.22%) ARM Templates
8 1 (0.22%) Lightning Web Components
Miscellaneous
1 69 (14.94%) Onboarding
2 61 (13.20%) CMDB
3 21 (4.55%) Management Information System
4 19 (4.11%) Product Ownership
5 14 (3.03%) Data Centre
5 14 (3.03%) Enterprise Software
6 12 (2.60%) Virtual Team
7 11 (2.38%) AI Agents
8 9 (1.95%) Operational Technology
9 8 (1.73%) Cloud Native
9 8 (1.73%) Greenfield Project
10 6 (1.30%) Hybrid Cloud
10 6 (1.30%) IoT
10 6 (1.30%) Video Conferencing
11 5 (1.08%) NHS
11 5 (1.08%) Security Operations Centre
12 4 (0.87%) Algorithms
12 4 (0.87%) Cyber Defence
12 4 (0.87%) FMCG
12 4 (0.87%) Linux Command Line
Operating Systems
1 84 (18.18%) Windows
2 18 (3.90%) Apple iOS
2 18 (3.90%) Windows 10
2 18 (3.90%) Windows Server
3 17 (3.68%) Mac OS
4 15 (3.25%) Linux
5 7 (1.52%) Red Hat Enterprise Linux
6 6 (1.30%) Android
7 5 (1.08%) Windows Server 2019
8 3 (0.65%) Windows 7
9 2 (0.43%) Windows Server 2016
10 1 (0.22%) Ubuntu
Processes & Methodologies
1 226 (48.92%) ITSM
2 225 (48.70%) ITIL
3 159 (34.42%) Stakeholder Management
4 112 (24.24%) Continuous Improvement
5 107 (23.16%) Agile
6 103 (22.29%) Problem-Solving
7 98 (21.21%) Service Delivery
8 73 (15.80%) Change Management
9 68 (14.72%) Roadmaps
10 67 (14.50%) Stakeholder Engagement
11 59 (12.77%) Customer Service
12 58 (12.55%) DevOps
13 55 (11.90%) AI
14 54 (11.69%) Migration
15 50 (10.82%) Decision-Making
16 43 (9.31%) Incident Management
16 43 (9.31%) Problem Management
16 43 (9.31%) Project Delivery
17 42 (9.09%) Project Management
18 41 (8.87%) Cybersecurity
Programming Languages
1 39 (8.44%) PowerShell
2 25 (5.41%) JavaScript
3 21 (4.55%) Python
4 16 (3.46%) SQL
5 7 (1.52%) Bash
6 5 (1.08%) Groovy
7 2 (0.43%) ActionScript
7 2 (0.43%) ActionScript 2.0
7 2 (0.43%) COBOL
7 2 (0.43%) Korn
7 2 (0.43%) Perl
7 2 (0.43%) RPG
8 1 (0.22%) Apex Code
8 1 (0.22%) Bicep
8 1 (0.22%) C
8 1 (0.22%) Shell Script
Qualifications
1 75 (16.23%) Security Cleared
2 56 (12.12%) SC Cleared
3 44 (9.52%) Degree
4 25 (5.41%) PMP
5 24 (5.19%) ITIL Certification
6 19 (4.11%) PMI Certification
7 14 (3.03%) A+ Certification
8 12 (2.60%) ITIL Foundation Certificate
9 11 (2.38%) Computer Science Degree
9 11 (2.38%) Microsoft Certification
10 9 (1.95%) CISM
10 9 (1.95%) CISSP
11 8 (1.73%) DV Cleared
12 5 (1.08%) Master's Degree
13 4 (0.87%) MCSA
14 3 (0.65%) Azure Certification
14 3 (0.65%) CEH
14 3 (0.65%) Cisco Certification
14 3 (0.65%) MBA
14 3 (0.65%) Network+ Certification
Quality Assurance & Compliance
1 47 (10.17%) SLA
2 22 (4.76%) QA
3 19 (4.11%) ISO/IEC 27001
4 8 (1.73%) Data Quality
4 8 (1.73%) PMO
5 7 (1.52%) COBIT
5 7 (1.52%) GDPR
5 7 (1.52%) GRC
5 7 (1.52%) NIST
6 6 (1.30%) Cyber Essentials
7 5 (1.08%) Cyber Essentials PLUS
7 5 (1.08%) NCSC
7 5 (1.08%) PCI DSS
8 4 (0.87%) SOC 2
9 2 (0.43%) SOC 1
10 1 (0.22%) Accessibility
10 1 (0.22%) ISO 20022
10 1 (0.22%) ISO/IEC 19770
10 1 (0.22%) ISO/IEC 20000
10 1 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 60 (12.99%) Active Directory
2 16 (3.46%) VMware Infrastructure
3 7 (1.52%) Hyper-V
4 6 (1.30%) IAG
4 6 (1.30%) Virtual Desktop
5 5 (1.08%) vSphere
6 3 (0.65%) Virtual Servers
7 2 (0.43%) VMware ESXi
8 1 (0.22%) Squid
8 1 (0.22%) VMware NSX
Systems Management
1 36 (7.79%) Microsoft Intune
2 16 (3.46%) SCCM
3 11 (2.38%) Terraform
4 9 (1.95%) WSUS
5 8 (1.73%) Ansible
5 8 (1.73%) Single Sign-On
6 6 (1.30%) Jamf Pro
7 3 (0.65%) Kubernetes
7 3 (0.65%) Packer
7 3 (0.65%) Puppet
8 2 (0.43%) systemd
9 1 (0.22%) Active Directory Federation Services
9 1 (0.22%) CASB
9 1 (0.22%) Grafana
9 1 (0.22%) ITRS Geneos
9 1 (0.22%) Kibana
9 1 (0.22%) Prometheus
9 1 (0.22%) QRadar
9 1 (0.22%) vCenter Server
Vendors
1 162 (35.06%) ServiceNow
2 125 (27.06%) Microsoft
3 23 (4.98%) VMware
4 17 (3.68%) Cisco
5 14 (3.03%) BMC
6 12 (2.60%) Atlassian
6 12 (2.60%) SAP
6 12 (2.60%) Zscaler
7 11 (2.38%) Apple
8 10 (2.16%) Google
8 10 (2.16%) IFS
8 10 (2.16%) Oracle
8 10 (2.16%) Salesforce
9 9 (1.95%) Remedy
10 7 (1.52%) Citrix
11 6 (1.30%) Bloomberg
11 6 (1.30%) Reuters
12 5 (1.08%) ION Trading
12 5 (1.08%) Okta
12 5 (1.08%) Splunk