Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 22 September 2026, with comparisons to the same periods in the previous two years.

6 months to
22 Sep 2026
Same period 2025 Same period 2024
Rank 120 150 138
Rank change year-on-year +30 -12 -14
Contract jobs citing Service Management 494 244 315
As % of all contract jobs in London 2.44% 1.84% 1.95%
As % of the Processes & Methodologies category 2.75% 1.99% 2.19%
Number of daily rates quoted 305 145 184
10th Percentile £218 £263 £266
25th Percentile £400 £400 £372
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - -9.09%
75th Percentile £625 £588 £600
90th Percentile £754 £711 £686
England median daily rate £525 £500 £500
% change year-on-year +5.00% - -5.66%
Number of hourly rates quoted 3 0 2
10th Percentile £53.45 - £21.90
25th Percentile £56.38 - £27.00
Median hourly rate £62.50 - £37.00
75th Percentile £76.25 - £48.00
90th Percentile £83.75 - £53.70
England median hourly rate £62.50 £22.14 £23.25
% change year-on-year +182.29% -4.77% -57.73%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,965 12,280 14,371
As % of all contract IT jobs advertised in London 88.83% 92.50% 89.18%
Number of daily rates quoted 11,777 8,103 9,542
10th Percentile £359 £330 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £675 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 310 249 177
10th Percentile £16.50 £17.00 £17.25
25th Percentile £19.50 £24.77 £23.80
Median hourly rate £35.00 £31.49 £35.00
Median % change year-on-year +11.15% -10.03% -7.28%
75th Percentile £57.50 £47.50 £55.00
90th Percentile £81.25 £63.75 £75.00
England median hourly rate £42.50 £25.15 £43.00
% change year-on-year +68.99% -41.51% -2.95%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 22 September 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 22 September 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 22 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -4 67 £575 +14.14% 71
West London -15 13 £413 -2.94% 13
South London -11 3 - - 7
East London - 2 £550 - 4
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (11.94%) SharePoint
2 26 (5.26%) Microsoft Exchange
3 22 (4.45%) Confluence
4 1 (0.20%) Apache
4 1 (0.20%) Exchange Server 2010
4 1 (0.20%) HCL Notes
4 1 (0.20%) OpenStack
4 1 (0.20%) Oracle Collaboration Suite
4 1 (0.20%) Palantir Foundry
Applications
1 15 (3.04%) Microsoft Office
2 11 (2.23%) MS Visio
3 7 (1.42%) Microsoft Excel
4 3 (0.61%) Chatbot
4 3 (0.61%) Microsoft Project
Business Applications
1 7 (1.42%) Remedy ITSM
2 3 (0.61%) Oracle ERP
3 2 (0.40%) Exchequer
3 2 (0.40%) NEC Housing
3 2 (0.40%) SAP PS
4 1 (0.20%) Dynamics CRM
4 1 (0.20%) iTrent
4 1 (0.20%) Misys Equation
4 1 (0.20%) Misys Midas
4 1 (0.20%) SAP S/4HANA
Cloud Services
1 88 (17.81%) Microsoft 365
2 87 (17.61%) Azure
3 51 (10.32%) AWS
4 48 (9.72%) Entra ID
5 35 (7.09%) OneDrive
6 34 (6.88%) SaaS
7 20 (4.05%) Power Platform
8 8 (1.62%) GCP
8 8 (1.62%) Microsoft Copilot
9 7 (1.42%) Google Workspace
10 6 (1.21%) PowerApps
11 5 (1.01%) Azure DevOps
11 5 (1.01%) Datadog
11 5 (1.01%) Power Automate
12 4 (0.81%) Amazon CloudWatch
12 4 (0.81%) Amazon S3
12 4 (0.81%) AWS Lambda
12 4 (0.81%) Azure Monitor
12 4 (0.81%) Serverless
13 3 (0.61%) AWS CloudTrail
Communications & Networking
1 28 (5.67%) Firewall
2 24 (4.86%) DNS
3 21 (4.25%) TCP/IP
4 18 (3.64%) DHCP
4 18 (3.64%) VPN
5 16 (3.24%) WAN
6 11 (2.23%) Wi-Fi
7 10 (2.02%) LAN
7 10 (2.02%) Network Security
8 8 (1.62%) HTTP
9 6 (1.21%) 5G
9 6 (1.21%) SD-WAN
10 5 (1.01%) SAN
11 4 (0.81%) 4G
11 4 (0.81%) Internet
11 4 (0.81%) Wireless
12 3 (0.61%) DMZ
12 3 (0.61%) SSL
13 2 (0.40%) Intranet
13 2 (0.40%) Value-Added Service
Database & Business Intelligence
1 11 (2.23%) Power BI
2 5 (1.01%) SQL Server
3 4 (0.81%) Metadata
4 2 (0.40%) PostgreSQL
4 2 (0.40%) SQLite
5 1 (0.20%) Amazon Redshift
5 1 (0.20%) Big Data
5 1 (0.20%) BusinessObjects
5 1 (0.20%) Data Warehouse
5 1 (0.20%) Elasticsearch
5 1 (0.20%) GIS
5 1 (0.20%) Oracle Reports
5 1 (0.20%) SQL Server Analysis Services
5 1 (0.20%) SQL Server Reporting Services
Development Applications
1 62 (12.55%) JIRA
2 9 (1.82%) Jenkins
3 5 (1.01%) Git
4 3 (0.61%) Bitbucket
4 3 (0.61%) ScriptRunner
5 1 (0.20%) GitLab
General
1 191 (38.66%) Social Skills
2 103 (20.85%) Finance
3 88 (17.81%) Analytical Skills
4 63 (12.75%) Public Sector
5 45 (9.11%) Telecoms
6 35 (7.09%) Banking
7 21 (4.25%) Organisational Skills
8 17 (3.44%) Influencing Skills
9 15 (3.04%) Inclusion and Diversity
10 14 (2.83%) Documentation Skills
10 14 (2.83%) Legal
11 12 (2.43%) Retail
12 9 (1.82%) Police
13 8 (1.62%) Financial Institution
13 8 (1.62%) Military
14 7 (1.42%) Local Government
15 6 (1.21%) Presentation Skills
16 4 (0.81%) Games
16 4 (0.81%) Investment Banking
16 4 (0.81%) Law
Job Titles
1 68 (13.77%) Architect
2 57 (11.54%) Consultant
3 41 (8.30%) Analyst
4 40 (8.10%) Service Manager
5 33 (6.68%) Senior
5 33 (6.68%) Solutions Architect
6 31 (6.28%) Lead
6 31 (6.28%) Project Manager
7 29 (5.87%) Support Engineer
8 28 (5.67%) IT Support
9 26 (5.26%) IT Manager
10 22 (4.45%) Developer
11 21 (4.25%) IT Engineer
12 20 (4.05%) ServiceNow Architect
13 19 (3.85%) ServiceNow Consultant
13 19 (3.85%) ServiceNow Developer
14 17 (3.44%) IT Support Engineer
14 17 (3.44%) ITSM Consultant
15 16 (3.24%) Transition Manager
16 15 (3.04%) Business Analyst
Libraries, Frameworks & Software Standards
1 43 (8.70%) REST
2 21 (4.25%) SOAP
3 11 (2.23%) HTML
4 10 (2.02%) CSS
4 10 (2.02%) Web Services
5 9 (1.82%) Terraform
6 5 (1.01%) AngularJS
6 5 (1.01%) XML
7 4 (0.81%) Ajax
7 4 (0.81%) Bootstrap
7 4 (0.81%) JSON
8 2 (0.40%) EDI
8 2 (0.40%) Elastic Stack
8 2 (0.40%) Microsoft Graph
8 2 (0.40%) Mojolicious
8 2 (0.40%) Moose
8 2 (0.40%) RFC 2544
8 2 (0.40%) SPNEGO
9 1 (0.20%) LDAP
9 1 (0.20%) Middleware
Miscellaneous
1 77 (15.59%) Onboarding
2 61 (12.35%) CMDB
3 23 (4.66%) Management Information System
4 16 (3.24%) Product Ownership
5 15 (3.04%) Enterprise Software
6 12 (2.43%) Virtual Team
7 11 (2.23%) AI Agents
8 10 (2.02%) Operational Technology
9 9 (1.82%) Data Centre
10 8 (1.62%) Cloud Native
10 8 (1.62%) Greenfield Project
11 7 (1.42%) Video Conferencing
12 6 (1.21%) Hybrid Cloud
12 6 (1.21%) IoT
12 6 (1.21%) NHS
13 5 (1.01%) Data Protection Act
13 5 (1.01%) PKI
13 5 (1.01%) Security Operations Centre
14 4 (0.81%) Algorithms
14 4 (0.81%) FMCG
Operating Systems
1 93 (18.83%) Windows
2 23 (4.66%) Apple iOS
3 22 (4.45%) Windows 10
3 22 (4.45%) Windows Server
4 21 (4.25%) Mac OS
5 19 (3.85%) Linux
6 8 (1.62%) Android
7 7 (1.42%) Red Hat Enterprise Linux
8 5 (1.01%) Windows Server 2019
9 3 (0.61%) Windows 7
10 2 (0.40%) Windows Server 2016
11 1 (0.20%) AIX
11 1 (0.20%) Solaris
11 1 (0.20%) SUSE Linux Enterprise Server
Processes & Methodologies
1 247 (50.00%) ITSM
2 235 (47.57%) ITIL
3 182 (36.84%) Stakeholder Management
4 122 (24.70%) Continuous Improvement
5 110 (22.27%) Problem-Solving
6 104 (21.05%) Service Delivery
7 102 (20.65%) Agile
8 74 (14.98%) Change Management
9 73 (14.78%) Roadmaps
10 67 (13.56%) Customer Service
11 66 (13.36%) Stakeholder Engagement
12 63 (12.75%) AI
13 58 (11.74%) Decision-Making
14 54 (10.93%) DevOps
15 49 (9.92%) Incident Management
16 46 (9.31%) Project Delivery
17 45 (9.11%) Migration
18 44 (8.91%) Project Management
19 43 (8.70%) Cybersecurity
19 43 (8.70%) User Experience
Programming Languages
1 37 (7.49%) PowerShell
2 25 (5.06%) JavaScript
3 21 (4.25%) Python
4 15 (3.04%) SQL
5 8 (1.62%) Bash
6 5 (1.01%) Groovy
7 2 (0.40%) ActionScript
7 2 (0.40%) ActionScript 2.0
7 2 (0.40%) COBOL
7 2 (0.40%) Korn
7 2 (0.40%) Perl
7 2 (0.40%) RPG
8 1 (0.20%) Apex Code
8 1 (0.20%) Bicep
8 1 (0.20%) C
8 1 (0.20%) Shell Script
Qualifications
1 96 (19.43%) Security Cleared
2 72 (14.57%) SC Cleared
3 41 (8.30%) Degree
4 31 (6.28%) PMP
5 25 (5.06%) PMI Certification
6 24 (4.86%) ITIL Certification
7 16 (3.24%) ITIL Foundation Certificate
8 15 (3.04%) A+ Certification
9 11 (2.23%) Microsoft Certification
10 9 (1.82%) CISM
10 9 (1.82%) CISSP
10 9 (1.82%) Computer Science Degree
11 8 (1.62%) BPSS Clearance
11 8 (1.62%) DV Cleared
12 5 (1.01%) AWS Certification
12 5 (1.01%) Cisco Certification
13 4 (0.81%) AWS Certified Solutions Architect
13 4 (0.81%) AWS Certified SysOps Administrator
13 4 (0.81%) Master's Degree
14 3 (0.61%) Azure Certification
Quality Assurance & Compliance
1 50 (10.12%) SLA
2 23 (4.66%) QA
3 16 (3.24%) ISO/IEC 27001
4 12 (2.43%) Data Quality
5 9 (1.82%) GRC
6 8 (1.62%) NIST
7 7 (1.42%) NCSC
7 7 (1.42%) PMO
8 6 (1.21%) COBIT
8 6 (1.21%) Cyber Essentials
9 5 (1.01%) Cyber Essentials PLUS
9 5 (1.01%) GDPR
10 4 (0.81%) PCI DSS
11 3 (0.61%) ISO/IEC 20000
11 3 (0.61%) SOC 2
12 2 (0.40%) Accessibility
13 1 (0.20%) ISO 20022
13 1 (0.20%) ISO/IEC 19770
13 1 (0.20%) SOC 1
System Software
1 63 (12.75%) Active Directory
2 20 (4.05%) VMware Infrastructure
3 8 (1.62%) vSphere
4 7 (1.42%) Hyper-V
5 6 (1.21%) IAG
6 5 (1.01%) Virtual Desktop
6 5 (1.01%) VMware ESXi
7 3 (0.61%) Virtual Servers
8 1 (0.20%) Squid
8 1 (0.20%) Virtual Machines
Systems Management
1 40 (8.10%) Microsoft Intune
2 17 (3.44%) SCCM
3 10 (2.02%) Single Sign-On
4 9 (1.82%) Ansible
5 7 (1.42%) Jamf Pro
5 7 (1.42%) WSUS
6 3 (0.61%) Kubernetes
6 3 (0.61%) Packer
6 3 (0.61%) Puppet
7 2 (0.40%) SCOM
7 2 (0.40%) systemd
8 1 (0.20%) Active Directory Federation Services
8 1 (0.20%) Grafana
8 1 (0.20%) ITRS Geneos
8 1 (0.20%) Kibana
8 1 (0.20%) Nagios
8 1 (0.20%) QRadar
8 1 (0.20%) SCOrch
8 1 (0.20%) vCenter Server
8 1 (0.20%) ZABBIX
Vendors
1 184 (37.25%) ServiceNow
2 133 (26.92%) Microsoft
3 25 (5.06%) VMware
4 17 (3.44%) BMC
4 17 (3.44%) Cisco
5 14 (2.83%) Apple
6 11 (2.23%) Atlassian
6 11 (2.23%) SAP
6 11 (2.23%) Zscaler
7 10 (2.02%) Google
8 9 (1.82%) Dynatrace
8 9 (1.82%) Salesforce
9 8 (1.62%) Splunk
10 7 (1.42%) Oracle
10 7 (1.42%) Remedy
11 5 (1.01%) CrowdStrike
11 5 (1.01%) HP
11 5 (1.01%) IFS
11 5 (1.01%) Okta
12 4 (0.81%) SolarWinds