Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 3 September 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Sep 2026
Same period 2025 Same period 2024
Rank 124 157 143
Rank change year-on-year +33 -14 -18
Contract jobs citing Service Management 496 241 309
As % of all contract jobs in London 2.47% 1.82% 1.92%
As % of the Processes & Methodologies category 2.77% 1.97% 2.16%
Number of daily rates quoted 307 144 194
10th Percentile £218 £254 £266
25th Percentile £400 £400 £383
Median daily rate (50th Percentile) £525 £500 £505
Median % change year-on-year +5.00% -0.99% -8.18%
75th Percentile £625 £588 £625
90th Percentile £793 £725 £688
England median daily rate £525 £500 £505
% change year-on-year +5.00% -0.99% -3.81%
Number of hourly rates quoted 3 0 2
10th Percentile £53.45 - £21.90
25th Percentile £56.38 - £27.00
Median hourly rate £62.50 - £37.00
75th Percentile £76.25 - £48.00
90th Percentile £83.75 - £53.70
England median hourly rate £62.50 £20.79 £26.00
% change year-on-year +200.63% -20.04% -46.39%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,877 12,261 14,329
As % of all contract IT jobs advertised in London 89.14% 92.47% 88.99%
Number of daily rates quoted 11,701 8,147 9,784
10th Percentile £360 £325 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £538 £550
Median % change year-on-year +2.33% -2.27% -4.35%
75th Percentile £660 £675 £688
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 287 256 190
10th Percentile £17.46 £17.00 £17.25
25th Percentile £19.94 £24.94 £22.00
Median hourly rate £35.50 £31.75 £35.75
Median % change year-on-year +11.81% -11.19% -10.63%
75th Percentile £57.25 £49.75 £54.69
90th Percentile £85.63 £63.75 £71.88
England median hourly rate £43.96 £25.15 £43.00
% change year-on-year +74.79% -41.51% +1.18%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 3 September 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 3 September 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 3 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London 0 66 £600 +24.93% 31
West London -8 14 £475 +11.76% 14
East London +4 3 £550 +11.11% 5
South London -17 3 - - 4
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 58 (11.69%) SharePoint
2 26 (5.24%) Microsoft Exchange
3 21 (4.23%) Confluence
4 1 (0.20%) Apache
4 1 (0.20%) Exchange Server 2010
4 1 (0.20%) HCL Notes
4 1 (0.20%) OpenStack
4 1 (0.20%) Oracle Collaboration Suite
4 1 (0.20%) Palantir Foundry
Applications
1 15 (3.02%) Microsoft Office
2 12 (2.42%) MS Visio
3 7 (1.41%) Microsoft Excel
4 6 (1.21%) Microsoft Project
5 5 (1.01%) Chatbot
Business Applications
1 8 (1.61%) Remedy ITSM
2 3 (0.60%) Oracle ERP
3 2 (0.40%) Exchequer
3 2 (0.40%) NEC Housing
3 2 (0.40%) SAP PS
4 1 (0.20%) Dynamics CRM
4 1 (0.20%) iTrent
4 1 (0.20%) Misys Equation
4 1 (0.20%) Misys Midas
4 1 (0.20%) SAP S/4HANA
Cloud Services
1 93 (18.75%) Azure
1 93 (18.75%) Microsoft 365
2 51 (10.28%) AWS
3 47 (9.48%) Entra ID
4 34 (6.85%) OneDrive
5 32 (6.45%) SaaS
6 20 (4.03%) Power Platform
7 10 (2.02%) Google Workspace
8 9 (1.81%) Azure DevOps
8 9 (1.81%) GCP
9 8 (1.61%) GitHub
9 8 (1.61%) Microsoft Copilot
10 6 (1.21%) OCI
10 6 (1.21%) PowerApps
11 5 (1.01%) Amazon CloudWatch
11 5 (1.01%) Amazon S3
11 5 (1.01%) AWS Lambda
11 5 (1.01%) Datadog
11 5 (1.01%) Power Automate
11 5 (1.01%) Serverless
Communications & Networking
1 32 (6.45%) Firewall
2 24 (4.84%) TCP/IP
3 22 (4.44%) DNS
3 22 (4.44%) VPN
4 20 (4.03%) WAN
5 16 (3.23%) DHCP
6 11 (2.22%) LAN
6 11 (2.22%) Network Security
6 11 (2.22%) Wi-Fi
7 10 (2.02%) SD-WAN
8 8 (1.61%) HTTP
9 5 (1.01%) 5G
9 5 (1.01%) DMZ
9 5 (1.01%) Wireless
10 4 (0.81%) Internet
11 3 (0.60%) 4G
11 3 (0.60%) SAN
11 3 (0.60%) SSL
12 2 (0.40%) 3GPP
12 2 (0.40%) Kerberos
Database & Business Intelligence
1 11 (2.22%) Power BI
2 5 (1.01%) SQL Server
3 3 (0.60%) Metadata
4 2 (0.40%) Amazon Redshift
4 2 (0.40%) PostgreSQL
4 2 (0.40%) SQLite
5 1 (0.20%) BusinessObjects
5 1 (0.20%) Data Warehouse
5 1 (0.20%) Elasticsearch
5 1 (0.20%) GIS
5 1 (0.20%) Oracle Reports
5 1 (0.20%) SQL Server Analysis Services
5 1 (0.20%) SQL Server Reporting Services
Development Applications
1 62 (12.50%) JIRA
2 12 (2.42%) Jenkins
3 6 (1.21%) Bitbucket
4 5 (1.01%) Git
5 4 (0.81%) ScriptRunner
6 3 (0.60%) GitLab
General
1 197 (39.72%) Social Skills
2 103 (20.77%) Finance
3 92 (18.55%) Analytical Skills
4 63 (12.70%) Public Sector
5 47 (9.48%) Telecoms
6 36 (7.26%) Banking
7 22 (4.44%) Organisational Skills
8 15 (3.02%) Influencing Skills
8 15 (3.02%) Legal
9 14 (2.82%) Inclusion and Diversity
10 13 (2.62%) Retail
11 11 (2.22%) Documentation Skills
12 8 (1.61%) Financial Institution
12 8 (1.61%) Local Government
12 8 (1.61%) Military
13 7 (1.41%) Police
14 6 (1.21%) Front Office
14 6 (1.21%) Investment Banking
15 4 (0.81%) Games
15 4 (0.81%) Manufacturing
Job Titles
1 66 (13.31%) Architect
2 60 (12.10%) Consultant
3 43 (8.67%) Analyst
4 36 (7.26%) Service Manager
5 34 (6.85%) Lead
5 34 (6.85%) Senior
6 30 (6.05%) Project Manager
6 30 (6.05%) Solutions Architect
7 29 (5.85%) Support Engineer
8 28 (5.65%) IT Support
9 26 (5.24%) IT Manager
10 24 (4.84%) Developer
11 21 (4.23%) IT Engineer
11 21 (4.23%) ServiceNow Consultant
12 20 (4.03%) ServiceNow Developer
13 18 (3.63%) ServiceNow Architect
14 17 (3.43%) IT Support Engineer
14 17 (3.43%) ITSM Consultant
15 15 (3.02%) Designer
15 15 (3.02%) Process Consultant
Libraries, Frameworks & Software Standards
1 44 (8.87%) REST
2 21 (4.23%) SOAP
3 11 (2.22%) HTML
4 10 (2.02%) CSS
4 10 (2.02%) Terraform
4 10 (2.02%) Web Services
5 5 (1.01%) AngularJS
5 5 (1.01%) XML
6 4 (0.81%) Ajax
6 4 (0.81%) Bootstrap
6 4 (0.81%) JSON
6 4 (0.81%) Middleware
7 2 (0.40%) EDI
7 2 (0.40%) Elastic Stack
7 2 (0.40%) Microsoft Graph
7 2 (0.40%) Mojolicious
7 2 (0.40%) Moose
7 2 (0.40%) RFC 2544
7 2 (0.40%) SPNEGO
8 1 (0.20%) LDAP
Miscellaneous
1 78 (15.73%) Onboarding
2 64 (12.90%) CMDB
3 24 (4.84%) Management Information System
4 21 (4.23%) Product Ownership
5 14 (2.82%) Enterprise Software
6 13 (2.62%) Data Centre
7 12 (2.42%) Virtual Team
8 11 (2.22%) AI Agents
9 10 (2.02%) Operational Technology
10 8 (1.61%) Cloud Native
10 8 (1.61%) Greenfield Project
11 6 (1.21%) Hybrid Cloud
11 6 (1.21%) IoT
11 6 (1.21%) Video Conferencing
12 5 (1.01%) NHS
12 5 (1.01%) Security Operations Centre
13 4 (0.81%) Algorithms
13 4 (0.81%) Cyber Defence
13 4 (0.81%) Linux Command Line
13 4 (0.81%) Low-Code
Operating Systems
1 90 (18.15%) Windows
2 22 (4.44%) Apple iOS
2 22 (4.44%) Windows 10
3 19 (3.83%) Mac OS
3 19 (3.83%) Windows Server
4 18 (3.63%) Linux
5 8 (1.61%) Android
6 7 (1.41%) Red Hat Enterprise Linux
7 5 (1.01%) Windows Server 2019
8 3 (0.60%) Windows 7
9 2 (0.40%) Windows Server 2016
10 1 (0.20%) Ubuntu
Processes & Methodologies
1 243 (48.99%) ITSM
2 240 (48.39%) ITIL
3 174 (35.08%) Stakeholder Management
4 120 (24.19%) Continuous Improvement
5 109 (21.98%) Agile
6 108 (21.77%) Problem-Solving
7 104 (20.97%) Service Delivery
8 75 (15.12%) Roadmaps
9 74 (14.92%) Change Management
10 68 (13.71%) Stakeholder Engagement
11 65 (13.10%) Customer Service
12 64 (12.90%) AI
13 60 (12.10%) DevOps
14 59 (11.90%) Decision-Making
15 56 (11.29%) Migration
16 46 (9.27%) Incident Management
17 45 (9.07%) Project Management
17 45 (9.07%) User Experience
18 44 (8.87%) Project Delivery
19 41 (8.27%) Cybersecurity
Programming Languages
1 41 (8.27%) PowerShell
2 25 (5.04%) JavaScript
3 21 (4.23%) Python
4 16 (3.23%) SQL
5 8 (1.61%) Bash
6 5 (1.01%) Groovy
7 2 (0.40%) ActionScript
7 2 (0.40%) ActionScript 2.0
7 2 (0.40%) COBOL
7 2 (0.40%) Korn
7 2 (0.40%) Perl
7 2 (0.40%) RPG
8 1 (0.20%) Apex Code
8 1 (0.20%) Bicep
8 1 (0.20%) C
8 1 (0.20%) Shell Script
Qualifications
1 89 (17.94%) Security Cleared
2 67 (13.51%) SC Cleared
3 45 (9.07%) Degree
4 27 (5.44%) PMP
5 25 (5.04%) ITIL Certification
6 21 (4.23%) PMI Certification
7 15 (3.02%) A+ Certification
7 15 (3.02%) ITIL Foundation Certificate
8 12 (2.42%) Microsoft Certification
9 11 (2.22%) Computer Science Degree
10 9 (1.81%) CISM
10 9 (1.81%) CISSP
11 8 (1.61%) DV Cleared
12 6 (1.21%) BPSS Clearance
13 5 (1.01%) Cisco Certification
13 5 (1.01%) Master's Degree
14 4 (0.81%) AWS Certification
14 4 (0.81%) MCSA
15 3 (0.60%) AWS Certified Solutions Architect
15 3 (0.60%) AWS Certified SysOps Administrator
Quality Assurance & Compliance
1 51 (10.28%) SLA
2 24 (4.84%) QA
3 16 (3.23%) ISO/IEC 27001
4 11 (2.22%) Data Quality
5 8 (1.61%) PMO
6 7 (1.41%) COBIT
7 6 (1.21%) Cyber Essentials
7 6 (1.21%) GDPR
7 6 (1.21%) GRC
7 6 (1.21%) NIST
8 5 (1.01%) Cyber Essentials PLUS
8 5 (1.01%) NCSC
9 4 (0.81%) ISO/IEC 20000
9 4 (0.81%) PCI DSS
9 4 (0.81%) SOC 2
10 2 (0.40%) Accessibility
10 2 (0.40%) SOC 1
11 1 (0.20%) ISO 20022
11 1 (0.20%) ISO 9001
11 1 (0.20%) ISO/IEC 19770
System Software
1 64 (12.90%) Active Directory
2 18 (3.63%) VMware Infrastructure
3 7 (1.41%) Hyper-V
4 6 (1.21%) IAG
4 6 (1.21%) vSphere
5 5 (1.01%) Virtual Desktop
6 3 (0.60%) Virtual Servers
6 3 (0.60%) VMware ESXi
7 1 (0.20%) Squid
7 1 (0.20%) VMware NSX
Systems Management
1 39 (7.86%) Microsoft Intune
2 18 (3.63%) SCCM
3 9 (1.81%) Ansible
3 9 (1.81%) WSUS
4 8 (1.61%) Single Sign-On
5 6 (1.21%) Jamf Pro
6 3 (0.60%) Kubernetes
6 3 (0.60%) Packer
6 3 (0.60%) Puppet
7 2 (0.40%) Grafana
7 2 (0.40%) systemd
8 1 (0.20%) Active Directory Federation Services
8 1 (0.20%) ITRS Geneos
8 1 (0.20%) Kibana
8 1 (0.20%) Nagios
8 1 (0.20%) Prometheus
8 1 (0.20%) QRadar
8 1 (0.20%) SCOM
8 1 (0.20%) vCenter Server
8 1 (0.20%) ZABBIX
Vendors
1 184 (37.10%) ServiceNow
2 136 (27.42%) Microsoft
3 24 (4.84%) VMware
4 17 (3.43%) Cisco
5 16 (3.23%) BMC
6 13 (2.62%) Apple
6 13 (2.62%) Atlassian
7 11 (2.22%) Google
7 11 (2.22%) SAP
8 10 (2.02%) Oracle
8 10 (2.02%) Remedy
8 10 (2.02%) Salesforce
8 10 (2.02%) Zscaler
9 7 (1.41%) Citrix
9 7 (1.41%) Dynatrace
9 7 (1.41%) IFS
10 6 (1.21%) Bloomberg
10 6 (1.21%) Reuters
10 6 (1.21%) Splunk
11 5 (1.01%) ION Trading