Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 23 February 2026, with comparisons to the same periods in the previous two years.

6 months to
23 Feb 2026
Same period 2025 Same period 2024
Rank 165 116 112
Rank change year-on-year -49 -4 -3
Contract jobs citing Service Management 252 301 364
As % of all contract jobs in London 1.62% 2.24% 1.98%
As % of the Processes & Methodologies category 1.80% 2.47% 2.24%
Number of daily rates quoted 172 173 223
10th Percentile £306 £280 £263
25th Percentile £391 £413 £425
Median daily rate (50th Percentile) £500 £525 £532
Median % change year-on-year -4.76% -1.32% +1.33%
75th Percentile £604 £638 £638
90th Percentile £688 £700 £750
England median daily rate £500 £528 £545
% change year-on-year -5.21% -3.21% +9.00%
Number of hourly rates quoted 5 2 3
10th Percentile - £25.93 £27.00
25th Percentile - £26.19 £37.50
Median hourly rate £26.11 £28.25 £60.00
Median % change year-on-year -7.58% -52.92% +185.71%
75th Percentile £27.75 £31.19 £65.00
90th Percentile £68.10 £31.98 -
England median hourly rate £38.98 £30.00 £17.72
% change year-on-year +29.93% +69.30% -39.22%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 14,026 12,165 16,262
As % of all contract IT jobs advertised in London 90.28% 90.72% 88.53%
Number of daily rates quoted 9,387 7,830 11,626
10th Percentile £350 £350 £339
25th Percentile £425 £450 £450
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -7.56%
75th Percentile £650 £675 £675
90th Percentile £750 £800 £788
England median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 217 156 348
10th Percentile £17.80 £20.88 £16.00
25th Percentile £22.21 £25.94 £19.45
Median hourly rate £35.00 £37.25 £30.00
Median % change year-on-year -6.04% +24.17% -15.49%
75th Percentile £56.50 £55.25 £49.91
90th Percentile £70.00 £78.58 £72.00
England median hourly rate £27.21 £35.00 £35.00
% change year-on-year -22.26% - -

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 23 February 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 23 February 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 23 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -34 38 £500 -2.44% 24
North London -1 3 £400 -7.99%
East London +5 2 - - 1
West London -24 2 - - 8
South London -25 2 £190 -67.66% 1
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (5.56%) SharePoint
2 12 (4.76%) Confluence
3 11 (4.37%) Microsoft Exchange
4 1 (0.40%) Oracle SOA Suite
4 1 (0.40%) WebSphere
Applications
1 13 (5.16%) Microsoft Excel
2 8 (3.17%) Microsoft Office
3 6 (2.38%) Microsoft PowerPoint
4 4 (1.59%) Autodesk Inventor
5 3 (1.19%) Spreadsheet
6 2 (0.79%) MS Visio
Business Applications
1 10 (3.97%) Remedy ITSM
2 5 (1.98%) SAP S/4HANA
3 1 (0.40%) Dynamics CRM
3 1 (0.40%) Oracle Payables
3 1 (0.40%) Oracle Procure-to-Pay
3 1 (0.40%) Oracle Receivables
3 1 (0.40%) Oracle Subledger Accounting
3 1 (0.40%) Teamcenter
3 1 (0.40%) Workday HCM
Cloud Services
1 48 (19.05%) Azure
2 35 (13.89%) Microsoft 365
3 18 (7.14%) Entra ID
4 14 (5.56%) Azure DevOps
5 13 (5.16%) OneDrive
6 12 (4.76%) SaaS
7 10 (3.97%) AWS
8 8 (3.17%) Power Platform
9 5 (1.98%) PaaS
10 4 (1.59%) Google Workspace
10 4 (1.59%) IaaS
11 3 (1.19%) Amazon CloudWatch
11 3 (1.19%) Azure ExpressRoute
11 3 (1.19%) Azure Logic Apps
11 3 (1.19%) Azure Monitor
11 3 (1.19%) Google Ads
11 3 (1.19%) Microsoft Copilot
11 3 (1.19%) Serverless
11 3 (1.19%) Slack
12 2 (0.79%) Microsoft Purview
Communications & Networking
1 18 (7.14%) Firewall
2 14 (5.56%) DNS
3 12 (4.76%) VPN
4 9 (3.57%) DHCP
5 7 (2.78%) WAN
6 6 (2.38%) TCP/IP
7 5 (1.98%) LAN
8 4 (1.59%) IPv4
9 3 (1.19%) Broadband
9 3 (1.19%) DMZ
9 3 (1.19%) Remote Desktop
9 3 (1.19%) SD-WAN
9 3 (1.19%) Wi-Fi
10 2 (0.79%) Network Security
10 2 (0.79%) SAN
11 1 (0.40%) Intranet
11 1 (0.40%) MPLS
11 1 (0.40%) PSTN
11 1 (0.40%) VoIP
11 1 (0.40%) WLAN
Database & Business Intelligence
1 6 (2.38%) Power BI
2 4 (1.59%) Tableau
3 2 (0.79%) SQL Server
4 1 (0.40%) KNIME
4 1 (0.40%) Oracle Reports
4 1 (0.40%) SQL Server Integration Services
Development Applications
1 24 (9.52%) JIRA
2 3 (1.19%) TestRail
3 2 (0.79%) Cypress.io
3 2 (0.79%) Selenium
4 1 (0.40%) GitLab
General
1 92 (36.51%) Social Skills
2 65 (25.79%) Finance
3 35 (13.89%) Analytical Skills
4 26 (10.32%) Public Sector
5 22 (8.73%) Banking
6 18 (7.14%) Influencing Skills
7 10 (3.97%) Documentation Skills
7 10 (3.97%) Telecoms
8 8 (3.17%) Legal
9 7 (2.78%) Law
10 6 (2.38%) Inclusion and Diversity
10 6 (2.38%) Retail
11 5 (1.98%) International Banking
11 5 (1.98%) Local Government
12 4 (1.59%) Front Office
12 4 (1.59%) Investment Banking
13 3 (1.19%) Financial Institution
13 3 (1.19%) Police
13 3 (1.19%) Presentation Skills
14 2 (0.79%) Organisational Skills
Job Titles
1 50 (19.84%) Analyst
2 30 (11.90%) Lead
3 25 (9.92%) Architect
4 23 (9.13%) Service Analyst
5 17 (6.75%) Consultant
6 15 (5.95%) Business Analyst
6 15 (5.95%) Senior
7 14 (5.56%) Service Manager
8 10 (3.97%) Change Manager
8 10 (3.97%) Desktop Support
8 10 (3.97%) IT Analyst
8 10 (3.97%) IT Manager
8 10 (3.97%) Support Engineer
9 9 (3.57%) Management Consultant
9 9 (3.57%) Solutions Architect
10 7 (2.78%) Developer
10 7 (2.78%) Incident Manager
10 7 (2.78%) ServiceNow Architect
11 6 (2.38%) IT Support
11 6 (2.38%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 10 (3.97%) REST
2 9 (3.57%) SOAP
3 4 (1.59%) Web Services
4 3 (1.19%) EDI
5 2 (0.79%) .NET
5 2 (0.79%) AngularJS
5 2 (0.79%) ARM Templates
5 2 (0.79%) Microsoft Graph
5 2 (0.79%) Oracle Fusion
5 2 (0.79%) React
5 2 (0.79%) XML
6 1 (0.40%) CSS
6 1 (0.40%) Elastic Stack
6 1 (0.40%) HTML
6 1 (0.40%) JSON
6 1 (0.40%) Lightning Web Components
6 1 (0.40%) Vue
6 1 (0.40%) XML Messaging
Miscellaneous
1 22 (8.73%) CMDB
2 17 (6.75%) Product Ownership
3 15 (5.95%) Onboarding
4 10 (3.97%) Management Information System
5 9 (3.57%) Data Centre
6 5 (1.98%) Data Protection Act
6 5 (1.98%) Replication
7 4 (1.59%) Analytical Mindset
7 4 (1.59%) Renewable Energy
8 3 (1.19%) Algorithms
8 3 (1.19%) Hybrid Cloud
8 3 (1.19%) PKI
8 3 (1.19%) Virtual Team
9 2 (0.79%) IoT
9 2 (0.79%) iPhone
9 2 (0.79%) Legacy Systems
9 2 (0.79%) PMI
9 2 (0.79%) Smartphone
10 1 (0.40%) Data Structures
10 1 (0.40%) iPad
Operating Systems
1 45 (17.86%) Windows
2 15 (5.95%) Windows 10
3 10 (3.97%) Windows Server
4 9 (3.57%) Android
5 7 (2.78%) Apple iOS
6 5 (1.98%) Mac OS
7 4 (1.59%) Linux
8 3 (1.19%) Windows Server 2019
9 1 (0.40%) Unix
9 1 (0.40%) VMS
9 1 (0.40%) Windows Server 2008
9 1 (0.40%) Windows Server 2012
9 1 (0.40%) Windows Server 2016
Processes & Methodologies
1 116 (46.03%) ITIL
1 116 (46.03%) ITSM
2 61 (24.21%) Problem-Solving
3 60 (23.81%) Stakeholder Management
4 53 (21.03%) Agile
5 48 (19.05%) Service Delivery
6 46 (18.25%) Continuous Improvement
7 39 (15.48%) Change Management
8 35 (13.89%) DevOps
9 33 (13.10%) Stakeholder Engagement
10 27 (10.71%) Incident Management
10 27 (10.71%) Project Management
11 26 (10.32%) Problem Management
12 21 (8.33%) Root Cause Analysis
13 20 (7.94%) Customer Service
13 20 (7.94%) Service Design
14 19 (7.54%) Decision-Making
15 18 (7.14%) Business Continuity
15 18 (7.14%) Roadmaps
16 17 (6.75%) Migration
Programming Languages
1 22 (8.73%) PowerShell
2 11 (4.37%) JavaScript
3 4 (1.59%) Java
3 4 (1.59%) Python
4 2 (0.79%) ActionScript
4 2 (0.79%) ActionScript 2.0
4 2 (0.79%) Bicep
4 2 (0.79%) Kotlin
4 2 (0.79%) SQL
5 1 (0.40%) Bash
5 1 (0.40%) C#
5 1 (0.40%) TypeScript
Qualifications
1 39 (15.48%) Security Cleared
2 34 (13.49%) SC Cleared
3 21 (8.33%) Degree
4 14 (5.56%) ITIL Certification
5 5 (1.98%) DV Cleared
6 4 (1.59%) PMI Certification
7 3 (1.19%) Azure Certification
7 3 (1.19%) CISA
7 3 (1.19%) ISO 27001 Lead Implementer
7 3 (1.19%) Microsoft Certification
8 2 (0.79%) A+ Certification
8 2 (0.79%) BPSS Clearance
8 2 (0.79%) Computer Science Degree
8 2 (0.79%) PMP
9 1 (0.40%) ACSP
9 1 (0.40%) ACTC
9 1 (0.40%) AWS Certification
9 1 (0.40%) CBAP
9 1 (0.40%) ITIL Foundation Certificate
9 1 (0.40%) Master's Degree
Quality Assurance & Compliance
1 15 (5.95%) SLA
2 11 (4.37%) ISO/IEC 27001
2 11 (4.37%) QA
3 9 (3.57%) Data Quality
4 8 (3.17%) COBIT
5 7 (2.78%) GDPR
5 7 (2.78%) Sarbanes-Oxley
6 4 (1.59%) GRC
6 4 (1.59%) NIST
6 4 (1.59%) PCI DSS
7 2 (0.79%) Accessibility
7 2 (0.79%) ISO/IEC 20000
7 2 (0.79%) ISO/IEC 42001
8 1 (0.40%) HMG Security Policy Framework
8 1 (0.40%) ISO 9001
8 1 (0.40%) ITGC
8 1 (0.40%) PMO
System Software
1 35 (13.89%) Active Directory
2 7 (2.78%) Virtual Desktop
3 4 (1.59%) VMware Infrastructure
4 1 (0.40%) Docker
4 1 (0.40%) Hyper-V
4 1 (0.40%) Microsoft Virtual Server
4 1 (0.40%) NFS
4 1 (0.40%) Virtual Servers
Systems Management
1 13 (5.16%) Microsoft Intune
2 11 (4.37%) SCCM
3 7 (2.78%) Terraform
4 5 (1.98%) Jamf Pro
5 4 (1.59%) SCOM
6 3 (1.19%) HP ALM
6 3 (1.19%) WSUS
7 2 (0.79%) FortiGate
8 1 (0.40%) Ansible
8 1 (0.40%) Control-M
8 1 (0.40%) EMC VPLEX
8 1 (0.40%) Kubernetes
8 1 (0.40%) Single Sign-On
8 1 (0.40%) vMotion
Vendors
1 78 (30.95%) ServiceNow
2 37 (14.68%) Microsoft
3 11 (4.37%) Remedy
4 8 (3.17%) SAP
5 6 (2.38%) IFS
5 6 (2.38%) VMware
6 5 (1.98%) Citrix
6 5 (1.98%) Google
6 5 (1.98%) Workday
7 4 (1.59%) BMC
7 4 (1.59%) HP
8 3 (1.19%) Atlassian
8 3 (1.19%) Bloomberg
8 3 (1.19%) ION Trading
8 3 (1.19%) Oracle
8 3 (1.19%) Reuters
8 3 (1.19%) Salesforce
9 2 (0.79%) Adobe
9 2 (0.79%) IBM
9 2 (0.79%) Okta