Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 21 July 2026, with comparisons to the same periods in the previous two years.

6 months to
21 Jul 2026
Same period 2025 Same period 2024
Rank 136 145 151
Rank change year-on-year +9 +6 -48
Contract jobs citing Service Management 399 257 292
As % of all contract jobs in London 2.02% 1.90% 1.73%
As % of the Processes & Methodologies category 2.27% 2.06% 1.95%
Number of daily rates quoted 247 157 193
10th Percentile £250 £263 £265
25th Percentile £400 £400 £413
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - -7.19%
75th Percentile £625 £595 £638
90th Percentile £755 £700 £725
England median daily rate £520 £500 £515
% change year-on-year +4.00% -2.91% -1.90%
Number of hourly rates quoted 6 0 2
10th Percentile £28.15 - £21.90
25th Percentile £34.66 - £27.00
Median hourly rate £57.75 - £37.00
75th Percentile £71.25 - £48.00
90th Percentile £81.25 - £53.70
England median hourly rate £74.26 £20.83 £20.74
% change year-on-year +256.51% +0.43% -41.16%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,589 12,488 14,999
As % of all contract IT jobs advertised in London 88.92% 92.12% 88.73%
Number of daily rates quoted 11,618 8,349 10,661
10th Percentile £363 £331 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £542 £550 £550
Median % change year-on-year -1.48% - -4.35%
75th Percentile £650 £675 £680
90th Percentile £775 £788 £800
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 276 238 247
10th Percentile £17.60 £16.50 £16.24
25th Percentile £21.41 £24.66 £21.05
Median hourly rate £36.00 £30.40 £33.55
Median % change year-on-year +18.41% -9.38% -19.16%
75th Percentile £57.50 £49.75 £51.75
90th Percentile £81.25 £63.25 £71.25
England median hourly rate £47.50 £25.15 £40.00
% change year-on-year +88.87% -37.13% -6.43%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 21 July 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 21 July 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 21 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -15 50 £593 +19.10% 24
West London -5 15 £625 +150.00% 10
East London +4 4 £550 +11.11% 2
South London -18 3 - - 5
North London - 3 £400 -
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 40 (10.03%) SharePoint
2 25 (6.27%) Confluence
3 9 (2.26%) Microsoft Exchange
4 1 (0.25%) Apache
4 1 (0.25%) OpenStack
4 1 (0.25%) Oracle Collaboration Suite
4 1 (0.25%) Palantir Foundry
Applications
1 12 (3.01%) MS Visio
2 6 (1.50%) Microsoft Project
3 4 (1.00%) Microsoft Office
4 3 (0.75%) Chatbot
5 2 (0.50%) Spreadsheet
6 1 (0.25%) Microsoft Excel
Business Applications
1 4 (1.00%) Remedy ITSM
2 3 (0.75%) Oracle ERP
3 2 (0.50%) SAP PS
3 2 (0.50%) SAP S/4HANA
4 1 (0.25%) Misys Equation
4 1 (0.25%) Misys Midas
4 1 (0.25%) Teamcenter
Cloud Services
1 76 (19.05%) Azure
2 66 (16.54%) Microsoft 365
3 35 (8.77%) AWS
4 31 (7.77%) Entra ID
5 27 (6.77%) SaaS
6 20 (5.01%) OneDrive
7 11 (2.76%) Power Platform
8 10 (2.51%) Azure DevOps
9 8 (2.01%) GCP
9 8 (2.01%) Google Workspace
10 7 (1.75%) GitHub
11 6 (1.50%) Amazon CloudWatch
11 6 (1.50%) AWS Lambda
11 6 (1.50%) OCI
11 6 (1.50%) Serverless
12 5 (1.25%) Amazon S3
13 4 (1.00%) Microsoft Copilot
14 3 (0.75%) AWS KMS
14 3 (0.75%) AWS Step Functions
14 3 (0.75%) Azure Monitor
Communications & Networking
1 28 (7.02%) Firewall
2 21 (5.26%) TCP/IP
2 21 (5.26%) VPN
3 20 (5.01%) DNS
4 13 (3.26%) WAN
5 11 (2.76%) DHCP
5 11 (2.76%) Network Security
6 7 (1.75%) HTTP
7 6 (1.50%) LAN
8 5 (1.25%) DMZ
8 5 (1.25%) SD-WAN
9 4 (1.00%) Wi-Fi
9 4 (1.00%) Wireless
10 3 (0.75%) 5G
10 3 (0.75%) Intranet
10 3 (0.75%) SAN
10 3 (0.75%) SSL
11 2 (0.50%) 3GPP
11 2 (0.50%) Kerberos
11 2 (0.50%) Remote Desktop
Database & Business Intelligence
1 7 (1.75%) Power BI
2 3 (0.75%) SQL Server
3 2 (0.50%) Amazon Redshift
3 2 (0.50%) PostgreSQL
3 2 (0.50%) SQLite
4 1 (0.25%) Elasticsearch
4 1 (0.25%) GIS
4 1 (0.25%) Metadata
4 1 (0.25%) Oracle Reports
4 1 (0.25%) SQL Server Analysis Services
4 1 (0.25%) SQL Server Reporting Services
Development Applications
1 60 (15.04%) JIRA
2 12 (3.01%) Jenkins
3 6 (1.50%) Bitbucket
4 4 (1.00%) Git
4 4 (1.00%) ScriptRunner
5 3 (0.75%) GitLab
6 1 (0.25%) Cypress.io
6 1 (0.25%) Selenium
6 1 (0.25%) TestRail
General
1 150 (37.59%) Social Skills
2 74 (18.55%) Analytical Skills
3 72 (18.05%) Finance
4 50 (12.53%) Public Sector
5 37 (9.27%) Telecoms
6 28 (7.02%) Banking
7 13 (3.26%) Legal
8 12 (3.01%) Organisational Skills
9 11 (2.76%) Inclusion and Diversity
10 9 (2.26%) Local Government
10 9 (2.26%) Retail
11 8 (2.01%) Financial Institution
12 6 (1.50%) Front Office
12 6 (1.50%) Influencing Skills
12 6 (1.50%) Investment Banking
12 6 (1.50%) Police
13 5 (1.25%) Documentation Skills
14 4 (1.00%) Manufacturing
15 3 (0.75%) Games
15 3 (0.75%) Law
Job Titles
1 50 (12.53%) Consultant
2 49 (12.28%) Architect
3 36 (9.02%) Analyst
4 29 (7.27%) IT Manager
4 29 (7.27%) Lead
5 28 (7.02%) Senior
6 24 (6.02%) Project Manager
7 23 (5.76%) Service Manager
8 21 (5.26%) Developer
9 20 (5.01%) ServiceNow Consultant
10 17 (4.26%) Solutions Architect
11 16 (4.01%) ServiceNow Architect
11 16 (4.01%) ServiceNow Developer
12 15 (3.76%) IT Support
12 15 (3.76%) Process Consultant
12 15 (3.76%) Support Engineer
13 14 (3.51%) Business Consultant
13 14 (3.51%) Business Process Consultant
13 14 (3.51%) ITSM Consultant
14 13 (3.26%) Designer
Libraries, Frameworks & Software Standards
1 34 (8.52%) REST
2 20 (5.01%) SOAP
3 10 (2.51%) HTML
4 9 (2.26%) CSS
4 9 (2.26%) Web Services
5 5 (1.25%) AngularJS
5 5 (1.25%) Middleware
6 4 (1.00%) Bootstrap
6 4 (1.00%) JSON
6 4 (1.00%) XML
7 3 (0.75%) Ajax
8 2 (0.50%) EDI
8 2 (0.50%) Microsoft Graph
8 2 (0.50%) Mojolicious
8 2 (0.50%) Moose
8 2 (0.50%) SPNEGO
9 1 (0.25%) 802.1X
9 1 (0.25%) ARM Templates
9 1 (0.25%) Elastic Stack
9 1 (0.25%) Lightning Web Components
Miscellaneous
1 56 (14.04%) Onboarding
2 54 (13.53%) CMDB
3 18 (4.51%) Product Ownership
4 14 (3.51%) Management Information System
5 13 (3.26%) Data Centre
5 13 (3.26%) Virtual Team
6 9 (2.26%) Operational Technology
7 8 (2.01%) Greenfield Project
8 7 (1.75%) AI Agents
8 7 (1.75%) Enterprise Software
9 6 (1.50%) Algorithms
10 5 (1.25%) IoT
11 4 (1.00%) FMCG
11 4 (1.00%) Linux Command Line
11 4 (1.00%) Security Operations Centre
11 4 (1.00%) Video Conferencing
12 3 (0.75%) Client/Server
12 3 (0.75%) Data Protection Act
12 3 (0.75%) Foreign Exchange (FX)
12 3 (0.75%) PKI
Operating Systems
1 59 (14.79%) Windows
2 13 (3.26%) Mac OS
3 11 (2.76%) Apple iOS
4 10 (2.51%) Linux
5 7 (1.75%) Windows 10
5 7 (1.75%) Windows Server
6 6 (1.50%) Red Hat Enterprise Linux
7 5 (1.25%) Android
8 4 (1.00%) Windows Server 2019
9 1 (0.25%) Ubuntu
9 1 (0.25%) Windows Server 2016
Processes & Methodologies
1 196 (49.12%) ITIL
2 188 (47.12%) ITSM
3 127 (31.83%) Stakeholder Management
4 96 (24.06%) Continuous Improvement
5 90 (22.56%) Agile
6 84 (21.05%) Problem-Solving
7 78 (19.55%) Service Delivery
8 61 (15.29%) Change Management
9 57 (14.29%) Stakeholder Engagement
10 56 (14.04%) DevOps
11 50 (12.53%) Roadmaps
12 47 (11.78%) Migration
13 44 (11.03%) Incident Management
14 42 (10.53%) Customer Service
15 41 (10.28%) Decision-Making
16 39 (9.77%) Problem Management
16 39 (9.77%) Project Management
17 36 (9.02%) AI
18 32 (8.02%) Project Delivery
19 31 (7.77%) Service Design
Programming Languages
1 28 (7.02%) PowerShell
2 25 (6.27%) JavaScript
3 18 (4.51%) Python
4 14 (3.51%) SQL
5 5 (1.25%) Bash
5 5 (1.25%) Groovy
6 2 (0.50%) ActionScript
6 2 (0.50%) ActionScript 2.0
6 2 (0.50%) COBOL
6 2 (0.50%) Korn
6 2 (0.50%) Perl
6 2 (0.50%) RPG
7 1 (0.25%) Apex Code
7 1 (0.25%) Bicep
7 1 (0.25%) C
7 1 (0.25%) Java
7 1 (0.25%) Kotlin
7 1 (0.25%) Shell Script
Qualifications
1 60 (15.04%) Security Cleared
2 43 (10.78%) SC Cleared
3 37 (9.27%) Degree
4 24 (6.02%) ITIL Certification
5 21 (5.26%) PMP
6 17 (4.26%) PMI Certification
7 12 (3.01%) DV Cleared
8 9 (2.26%) Computer Science Degree
9 8 (2.01%) A+ Certification
9 8 (2.01%) Microsoft Certification
10 6 (1.50%) CISM
10 6 (1.50%) CISSP
10 6 (1.50%) ITIL Foundation Certificate
10 6 (1.50%) Master's Degree
11 4 (1.00%) BPSS Clearance
12 3 (0.75%) MBA
12 3 (0.75%) MCSA
12 3 (0.75%) Network+ Certification
13 2 (0.50%) CISA
13 2 (0.50%) Cisco Certification
Quality Assurance & Compliance
1 38 (9.52%) SLA
2 19 (4.76%) ISO/IEC 27001
3 15 (3.76%) QA
4 9 (2.26%) COBIT
5 8 (2.01%) NIST
6 7 (1.75%) GDPR
6 7 (1.75%) GRC
6 7 (1.75%) PMO
7 6 (1.50%) PCI DSS
8 5 (1.25%) Cyber Essentials
9 4 (1.00%) Cyber Essentials PLUS
9 4 (1.00%) Data Quality
9 4 (1.00%) NCSC
9 4 (1.00%) SOC 2
10 2 (0.50%) Sarbanes-Oxley
10 2 (0.50%) SOC 1
11 1 (0.25%) Accessibility
11 1 (0.25%) ISO 20022
11 1 (0.25%) ISO 9001
11 1 (0.25%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 42 (10.53%) Active Directory
2 9 (2.26%) VMware Infrastructure
3 7 (1.75%) Virtual Desktop
4 6 (1.50%) IAG
5 4 (1.00%) Hyper-V
6 1 (0.25%) NFS
6 1 (0.25%) Squid
6 1 (0.25%) VMware ESXi
6 1 (0.25%) VMware NSX
6 1 (0.25%) vSphere
Systems Management
1 23 (5.76%) Microsoft Intune
2 11 (2.76%) Terraform
3 10 (2.51%) SCCM
4 7 (1.75%) Ansible
4 7 (1.75%) Jamf Pro
5 6 (1.50%) WSUS
6 5 (1.25%) Single Sign-On
7 3 (0.75%) Kubernetes
7 3 (0.75%) Packer
7 3 (0.75%) Puppet
8 2 (0.50%) systemd
9 1 (0.25%) CASB
9 1 (0.25%) EMC VPLEX
9 1 (0.25%) Grafana
9 1 (0.25%) HP ALM
9 1 (0.25%) Kibana
9 1 (0.25%) Prometheus
9 1 (0.25%) QRadar
9 1 (0.25%) vCenter Server
9 1 (0.25%) vMotion
Vendors
1 148 (37.09%) ServiceNow
2 86 (21.55%) Microsoft
3 14 (3.51%) Atlassian
3 14 (3.51%) VMware
4 11 (2.76%) IFS
4 11 (2.76%) SAP
4 11 (2.76%) Zscaler
5 10 (2.51%) Cisco
6 9 (2.26%) Salesforce
7 8 (2.01%) Google
7 8 (2.01%) Oracle
8 7 (1.75%) Citrix
9 6 (1.50%) Apple
9 6 (1.50%) Bloomberg
9 6 (1.50%) Remedy
9 6 (1.50%) Reuters
10 5 (1.25%) BMC
10 5 (1.25%) ION Trading
11 4 (1.00%) CrowdStrike
11 4 (1.00%) Okta