Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 29 July 2026, with comparisons to the same periods in the previous two years.

6 months to
29 Jul 2026
Same period 2025 Same period 2024
Rank 133 145 147
Rank change year-on-year +12 +2 -32
Contract jobs citing Service Management 412 262 296
As % of all contract jobs in London 2.08% 1.93% 1.80%
As % of the Processes & Methodologies category 2.33% 2.09% 2.03%
Number of daily rates quoted 257 159 198
10th Percentile £250 £260 £263
25th Percentile £400 £400 £400
Median daily rate (50th Percentile) £525 £500 £513
Median % change year-on-year +5.00% -2.44% -5.09%
75th Percentile £625 £591 £638
90th Percentile £763 £700 £725
England median daily rate £520 £500 £525
% change year-on-year +4.00% -4.76% -
Number of hourly rates quoted 6 0 2
10th Percentile £28.15 - £21.90
25th Percentile £34.66 - £27.00
Median hourly rate £57.75 - £37.00
75th Percentile £71.25 - £48.00
90th Percentile £81.25 - £53.70
England median hourly rate £74.26 £20.66 £20.74
% change year-on-year +259.44% -0.39% -41.16%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,663 12,532 14,574
As % of all contract IT jobs advertised in London 88.96% 92.17% 88.80%
Number of daily rates quoted 11,664 8,387 10,335
10th Percentile £363 £325 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £656 £675 £688
90th Percentile £775 £788 £800
England median daily rate £525 £512 £525
% change year-on-year +2.54% -2.48% -4.55%
Number of hourly rates quoted 289 242 212
10th Percentile £17.60 £16.50 £16.25
25th Percentile £19.85 £24.66 £22.00
Median hourly rate £35.50 £29.75 £34.00
Median % change year-on-year +19.33% -12.50% -18.07%
75th Percentile £57.00 £49.31 £54.06
90th Percentile £81.25 £63.23 £71.25
England median hourly rate £46.62 £25.15 £41.50
% change year-on-year +85.35% -39.40% -2.35%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 29 July 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 29 July 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 29 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -8 56 £593 +23.37% 24
West London -8 15 £625 +150.00% 7
East London +6 4 £550 +11.11% 5
South London -23 3 - - 4
North London - 2 £448 -
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 43 (10.44%) SharePoint
2 25 (6.07%) Confluence
3 12 (2.91%) Microsoft Exchange
4 1 (0.24%) Apache
4 1 (0.24%) OpenStack
4 1 (0.24%) Oracle Collaboration Suite
4 1 (0.24%) Palantir Foundry
Applications
1 12 (2.91%) MS Visio
2 8 (1.94%) Microsoft Office
3 6 (1.46%) Microsoft Project
4 3 (0.73%) Chatbot
5 1 (0.24%) Microsoft Excel
5 1 (0.24%) Spreadsheet
Business Applications
1 4 (0.97%) Remedy ITSM
2 3 (0.73%) Oracle ERP
3 2 (0.49%) NEC Housing
3 2 (0.49%) SAP PS
3 2 (0.49%) SAP S/4HANA
4 1 (0.24%) Dynamics CRM
4 1 (0.24%) Misys Equation
4 1 (0.24%) Misys Midas
4 1 (0.24%) Teamcenter
Cloud Services
1 78 (18.93%) Azure
2 67 (16.26%) Microsoft 365
3 38 (9.22%) AWS
4 32 (7.77%) Entra ID
5 27 (6.55%) SaaS
6 22 (5.34%) OneDrive
7 11 (2.67%) Power Platform
8 10 (2.43%) Azure DevOps
9 8 (1.94%) GCP
9 8 (1.94%) GitHub
10 7 (1.70%) Google Workspace
11 6 (1.46%) Amazon CloudWatch
11 6 (1.46%) AWS Lambda
11 6 (1.46%) OCI
11 6 (1.46%) Serverless
12 5 (1.21%) Amazon S3
13 4 (0.97%) Microsoft Copilot
14 3 (0.73%) AWS KMS
14 3 (0.73%) AWS Step Functions
14 3 (0.73%) Azure Monitor
Communications & Networking
1 29 (7.04%) Firewall
2 22 (5.34%) TCP/IP
3 21 (5.10%) DNS
4 19 (4.61%) VPN
5 14 (3.40%) WAN
6 13 (3.16%) DHCP
7 12 (2.91%) Network Security
8 8 (1.94%) HTTP
9 7 (1.70%) LAN
10 5 (1.21%) DMZ
10 5 (1.21%) SD-WAN
11 4 (0.97%) Wi-Fi
11 4 (0.97%) Wireless
12 3 (0.73%) 5G
12 3 (0.73%) SSL
13 2 (0.49%) 3GPP
13 2 (0.49%) Intranet
13 2 (0.49%) Kerberos
13 2 (0.49%) SAN
13 2 (0.49%) WLAN
Database & Business Intelligence
1 7 (1.70%) Power BI
2 5 (1.21%) SQL Server
3 2 (0.49%) Amazon Redshift
3 2 (0.49%) PostgreSQL
3 2 (0.49%) SQLite
4 1 (0.24%) Elasticsearch
4 1 (0.24%) GIS
4 1 (0.24%) Metadata
4 1 (0.24%) Oracle Reports
4 1 (0.24%) SQL Server Analysis Services
4 1 (0.24%) SQL Server Reporting Services
Development Applications
1 58 (14.08%) JIRA
2 12 (2.91%) Jenkins
3 6 (1.46%) Bitbucket
4 4 (0.97%) Git
4 4 (0.97%) ScriptRunner
5 3 (0.73%) GitLab
6 1 (0.24%) Cypress.io
6 1 (0.24%) Selenium
6 1 (0.24%) TestRail
General
1 155 (37.62%) Social Skills
2 78 (18.93%) Analytical Skills
2 78 (18.93%) Finance
3 52 (12.62%) Public Sector
4 40 (9.71%) Telecoms
5 32 (7.77%) Banking
6 13 (3.16%) Inclusion and Diversity
6 13 (3.16%) Legal
6 13 (3.16%) Organisational Skills
7 11 (2.67%) Local Government
8 9 (2.18%) Retail
9 8 (1.94%) Financial Institution
9 8 (1.94%) Influencing Skills
10 6 (1.46%) Front Office
10 6 (1.46%) Investment Banking
10 6 (1.46%) Police
11 5 (1.21%) Documentation Skills
12 4 (0.97%) Games
12 4 (0.97%) Manufacturing
12 4 (0.97%) Military
Job Titles
1 52 (12.62%) Architect
1 52 (12.62%) Consultant
2 36 (8.74%) Analyst
3 31 (7.52%) Lead
4 30 (7.28%) Senior
5 28 (6.80%) IT Manager
6 27 (6.55%) Project Manager
7 22 (5.34%) Developer
7 22 (5.34%) Service Manager
8 19 (4.61%) ServiceNow Consultant
9 18 (4.37%) Solutions Architect
10 17 (4.13%) ServiceNow Developer
11 16 (3.88%) IT Support
12 15 (3.64%) Process Consultant
12 15 (3.64%) ServiceNow Architect
12 15 (3.64%) Support Engineer
13 14 (3.40%) Business Consultant
13 14 (3.40%) Business Process Consultant
13 14 (3.40%) Delivery Manager
13 14 (3.40%) Designer
Libraries, Frameworks & Software Standards
1 37 (8.98%) REST
2 21 (5.10%) SOAP
3 11 (2.67%) HTML
4 10 (2.43%) CSS
4 10 (2.43%) Web Services
5 5 (1.21%) AngularJS
5 5 (1.21%) Middleware
5 5 (1.21%) XML
6 4 (0.97%) Ajax
6 4 (0.97%) Bootstrap
6 4 (0.97%) JSON
7 2 (0.49%) EDI
7 2 (0.49%) Microsoft Graph
7 2 (0.49%) Mojolicious
7 2 (0.49%) Moose
7 2 (0.49%) SPNEGO
8 1 (0.24%) 802.1X
8 1 (0.24%) ARM Templates
8 1 (0.24%) Elastic Stack
8 1 (0.24%) Lightning Web Components
Miscellaneous
1 60 (14.56%) Onboarding
2 58 (14.08%) CMDB
3 19 (4.61%) Product Ownership
4 14 (3.40%) Management Information System
4 14 (3.40%) Virtual Team
5 13 (3.16%) Data Centre
6 9 (2.18%) Enterprise Software
6 9 (2.18%) Operational Technology
7 8 (1.94%) AI Agents
7 8 (1.94%) Greenfield Project
8 6 (1.46%) Algorithms
9 4 (0.97%) FMCG
9 4 (0.97%) IoT
9 4 (0.97%) Linux Command Line
9 4 (0.97%) Security Operations Centre
9 4 (0.97%) Video Conferencing
10 3 (0.73%) Client/Server
10 3 (0.73%) Data Protection Act
10 3 (0.73%) Foreign Exchange (FX)
10 3 (0.73%) PKI
Operating Systems
1 65 (15.78%) Windows
2 14 (3.40%) Windows Server
3 12 (2.91%) Linux
4 10 (2.43%) Apple iOS
4 10 (2.43%) Mac OS
5 9 (2.18%) Windows 10
6 6 (1.46%) Red Hat Enterprise Linux
7 5 (1.21%) Windows Server 2019
8 3 (0.73%) Android
9 2 (0.49%) Windows 7
9 2 (0.49%) Windows Server 2016
10 1 (0.24%) Ubuntu
Processes & Methodologies
1 205 (49.76%) ITIL
2 193 (46.84%) ITSM
3 133 (32.28%) Stakeholder Management
4 101 (24.51%) Continuous Improvement
5 96 (23.30%) Agile
6 88 (21.36%) Problem-Solving
7 84 (20.39%) Service Delivery
8 67 (16.26%) Change Management
9 56 (13.59%) DevOps
9 56 (13.59%) Roadmaps
9 56 (13.59%) Stakeholder Engagement
10 49 (11.89%) Migration
11 45 (10.92%) Incident Management
12 43 (10.44%) Customer Service
12 43 (10.44%) Problem Management
13 42 (10.19%) Decision-Making
14 41 (9.95%) Project Management
15 37 (8.98%) AI
15 37 (8.98%) Project Delivery
16 32 (7.77%) Service Design
Programming Languages
1 30 (7.28%) PowerShell
2 26 (6.31%) JavaScript
3 17 (4.13%) Python
4 16 (3.88%) SQL
5 5 (1.21%) Bash
5 5 (1.21%) Groovy
6 2 (0.49%) ActionScript
6 2 (0.49%) ActionScript 2.0
6 2 (0.49%) COBOL
6 2 (0.49%) Korn
6 2 (0.49%) Perl
6 2 (0.49%) RPG
7 1 (0.24%) Apex Code
7 1 (0.24%) Bicep
7 1 (0.24%) C
7 1 (0.24%) Java
7 1 (0.24%) Kotlin
7 1 (0.24%) Shell Script
Qualifications
1 66 (16.02%) Security Cleared
2 48 (11.65%) SC Cleared
3 40 (9.71%) Degree
4 25 (6.07%) ITIL Certification
5 22 (5.34%) PMP
6 17 (4.13%) PMI Certification
7 12 (2.91%) DV Cleared
8 11 (2.67%) A+ Certification
8 11 (2.67%) Computer Science Degree
9 10 (2.43%) Microsoft Certification
10 7 (1.70%) ITIL Foundation Certificate
11 6 (1.46%) CISM
11 6 (1.46%) CISSP
11 6 (1.46%) Master's Degree
12 3 (0.73%) Azure Certification
12 3 (0.73%) BPSS Clearance
12 3 (0.73%) MBA
12 3 (0.73%) MCSA
12 3 (0.73%) Network+ Certification
13 2 (0.49%) AWS Certification
Quality Assurance & Compliance
1 42 (10.19%) SLA
2 19 (4.61%) ISO/IEC 27001
3 16 (3.88%) QA
4 8 (1.94%) COBIT
4 8 (1.94%) NIST
5 7 (1.70%) GDPR
5 7 (1.70%) GRC
5 7 (1.70%) PMO
6 6 (1.46%) PCI DSS
7 5 (1.21%) Cyber Essentials
8 4 (0.97%) Cyber Essentials PLUS
8 4 (0.97%) Data Quality
8 4 (0.97%) NCSC
8 4 (0.97%) SOC 2
9 2 (0.49%) Sarbanes-Oxley
9 2 (0.49%) SOC 1
10 1 (0.24%) Accessibility
10 1 (0.24%) ISO 20022
10 1 (0.24%) ISO 9001
10 1 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 47 (11.41%) Active Directory
2 11 (2.67%) VMware Infrastructure
3 6 (1.46%) Hyper-V
3 6 (1.46%) IAG
3 6 (1.46%) Virtual Desktop
4 3 (0.73%) vSphere
5 2 (0.49%) Virtual Servers
6 1 (0.24%) Squid
6 1 (0.24%) VMware ESXi
6 1 (0.24%) VMware NSX
Systems Management
1 28 (6.80%) Microsoft Intune
2 12 (2.91%) SCCM
3 11 (2.67%) Terraform
4 8 (1.94%) Ansible
5 6 (1.46%) WSUS
6 5 (1.21%) Jamf Pro
7 4 (0.97%) Single Sign-On
8 3 (0.73%) Kubernetes
8 3 (0.73%) Packer
8 3 (0.73%) Puppet
9 2 (0.49%) systemd
10 1 (0.24%) CASB
10 1 (0.24%) Grafana
10 1 (0.24%) HP ALM
10 1 (0.24%) ITRS Geneos
10 1 (0.24%) Kibana
10 1 (0.24%) Prometheus
10 1 (0.24%) QRadar
10 1 (0.24%) vCenter Server
Vendors
1 149 (36.17%) ServiceNow
2 95 (23.06%) Microsoft
3 18 (4.37%) VMware
4 14 (3.40%) Atlassian
5 13 (3.16%) Zscaler
6 12 (2.91%) Cisco
7 11 (2.67%) IFS
7 11 (2.67%) SAP
8 10 (2.43%) Salesforce
9 8 (1.94%) Oracle
10 7 (1.70%) Citrix
11 6 (1.46%) Bloomberg
11 6 (1.46%) BMC
11 6 (1.46%) Remedy
11 6 (1.46%) Reuters
12 5 (1.21%) Apple
12 5 (1.21%) Google
12 5 (1.21%) HP
12 5 (1.21%) ION Trading
13 4 (0.97%) Splunk