Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 17 July 2026, with comparisons to the same periods in the previous two years.

6 months to
17 Jul 2026
Same period 2025 Same period 2024
Rank 141 143 156
Rank change year-on-year +2 +13 -46
Contract jobs citing Service Management 392 261 294
As % of all contract jobs in London 1.98% 1.92% 1.71%
As % of the Processes & Methodologies category 2.23% 2.09% 1.93%
Number of daily rates quoted 242 159 195
10th Percentile £250 £263 £268
25th Percentile £400 £400 £413
Median daily rate (50th Percentile) £525 £500 £510
Median % change year-on-year +5.00% -1.96% -5.56%
75th Percentile £625 £594 £644
90th Percentile £761 £700 £738
England median daily rate £520 £500 £515
% change year-on-year +4.00% -2.91% -1.90%
Number of hourly rates quoted 6 0 2
10th Percentile £28.15 - £21.90
25th Percentile £34.66 - £27.00
Median hourly rate £57.75 - £37.00
75th Percentile £71.25 - £48.00
90th Percentile £81.25 - £53.70
England median hourly rate £74.26 £21.06 £20.74
% change year-on-year +252.70% +1.52% -28.17%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,610 12,492 15,271
As % of all contract IT jobs advertised in London 88.97% 92.11% 88.76%
Number of daily rates quoted 11,678 8,360 10,852
10th Percentile £363 £331 £350
25th Percentile £448 £425 £450
Median daily rate (50th Percentile) £540 £550 £550
Median % change year-on-year -1.82% - -4.35%
75th Percentile £650 £675 £675
90th Percentile £775 £788 £800
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 272 240 266
10th Percentile £17.60 £16.50 £16.12
25th Percentile £22.00 £24.66 £20.50
Median hourly rate £36.25 £31.75 £32.40
Median % change year-on-year +14.17% -1.99% -21.94%
75th Percentile £57.81 £50.13 £50.00
90th Percentile £81.25 £63.30 £70.38
England median hourly rate £47.00 £25.15 £38.12
% change year-on-year +86.88% -34.02% -8.14%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 17 July 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 17 July 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 17 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -9 49 £593 +19.70% 21
West London -7 14 £625 +150.00% 14
East London +5 4 £550 +11.11% 2
North London +1 3 £400 -
South London -18 3 - - 5
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 37 (9.44%) SharePoint
2 25 (6.38%) Confluence
3 8 (2.04%) Microsoft Exchange
4 1 (0.26%) Apache
4 1 (0.26%) OpenStack
4 1 (0.26%) Oracle Collaboration Suite
4 1 (0.26%) Palantir Foundry
Applications
1 12 (3.06%) MS Visio
2 6 (1.53%) Microsoft Project
3 3 (0.77%) Chatbot
3 3 (0.77%) Microsoft Office
4 2 (0.51%) Spreadsheet
5 1 (0.26%) Microsoft Excel
Business Applications
1 4 (1.02%) Remedy ITSM
2 3 (0.77%) Oracle ERP
3 2 (0.51%) SAP PS
3 2 (0.51%) SAP S/4HANA
4 1 (0.26%) Misys Equation
4 1 (0.26%) Misys Midas
4 1 (0.26%) Teamcenter
Cloud Services
1 73 (18.62%) Azure
2 65 (16.58%) Microsoft 365
3 35 (8.93%) AWS
4 28 (7.14%) Entra ID
5 26 (6.63%) SaaS
6 17 (4.34%) OneDrive
7 11 (2.81%) Power Platform
8 10 (2.55%) Azure DevOps
9 8 (2.04%) GCP
9 8 (2.04%) Google Workspace
10 7 (1.79%) GitHub
11 6 (1.53%) Amazon CloudWatch
11 6 (1.53%) AWS Lambda
11 6 (1.53%) OCI
11 6 (1.53%) Serverless
12 5 (1.28%) Amazon S3
13 4 (1.02%) Microsoft Copilot
14 3 (0.77%) Amazon EC2
14 3 (0.77%) PaaS
14 3 (0.77%) Salesforce Commerce Cloud
Communications & Networking
1 26 (6.63%) Firewall
2 19 (4.85%) VPN
3 17 (4.34%) TCP/IP
4 16 (4.08%) DNS
5 12 (3.06%) WAN
6 10 (2.55%) Network Security
7 7 (1.79%) DHCP
7 7 (1.79%) HTTP
8 5 (1.28%) DMZ
8 5 (1.28%) LAN
8 5 (1.28%) SD-WAN
9 4 (1.02%) 5G
10 3 (0.77%) Intranet
10 3 (0.77%) SAN
10 3 (0.77%) SSL
10 3 (0.77%) Wireless
11 2 (0.51%) 3GPP
11 2 (0.51%) VoIP
11 2 (0.51%) Wi-Fi
11 2 (0.51%) WLAN
Database & Business Intelligence
1 7 (1.79%) Power BI
2 2 (0.51%) Amazon Redshift
2 2 (0.51%) PostgreSQL
2 2 (0.51%) SQLite
3 1 (0.26%) Elasticsearch
3 1 (0.26%) GIS
3 1 (0.26%) Oracle Reports
3 1 (0.26%) SQL Server
3 1 (0.26%) SQL Server Analysis Services
3 1 (0.26%) SQL Server Reporting Services
Development Applications
1 60 (15.31%) JIRA
2 12 (3.06%) Jenkins
3 6 (1.53%) Bitbucket
4 4 (1.02%) Git
4 4 (1.02%) ScriptRunner
5 3 (0.77%) GitLab
6 1 (0.26%) Cypress.io
6 1 (0.26%) Selenium
6 1 (0.26%) TestRail
General
1 142 (36.22%) Social Skills
2 71 (18.11%) Analytical Skills
3 70 (17.86%) Finance
4 47 (11.99%) Public Sector
5 36 (9.18%) Telecoms
6 27 (6.89%) Banking
7 14 (3.57%) Legal
8 11 (2.81%) Inclusion and Diversity
8 11 (2.81%) Organisational Skills
9 9 (2.30%) Local Government
9 9 (2.30%) Retail
10 8 (2.04%) Financial Institution
11 6 (1.53%) Front Office
11 6 (1.53%) Influencing Skills
11 6 (1.53%) Investment Banking
11 6 (1.53%) Police
12 5 (1.28%) Documentation Skills
13 4 (1.02%) Manufacturing
14 3 (0.77%) Games
14 3 (0.77%) Law
Job Titles
1 50 (12.76%) Consultant
2 49 (12.50%) Architect
3 34 (8.67%) Analyst
4 29 (7.40%) IT Manager
5 28 (7.14%) Lead
6 26 (6.63%) Senior
7 24 (6.12%) Project Manager
7 24 (6.12%) Service Manager
8 20 (5.10%) ServiceNow Consultant
9 18 (4.59%) Developer
9 18 (4.59%) Support Engineer
10 17 (4.34%) ServiceNow Architect
10 17 (4.34%) Solutions Architect
11 15 (3.83%) IT Support
11 15 (3.83%) ITSM Consultant
11 15 (3.83%) Process Consultant
12 14 (3.57%) Business Consultant
12 14 (3.57%) Business Process Consultant
12 14 (3.57%) Delivery Manager
13 13 (3.32%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 32 (8.16%) REST
2 20 (5.10%) SOAP
3 10 (2.55%) HTML
4 9 (2.30%) CSS
4 9 (2.30%) Web Services
5 5 (1.28%) AngularJS
5 5 (1.28%) Middleware
6 4 (1.02%) Bootstrap
6 4 (1.02%) JSON
6 4 (1.02%) XML
7 3 (0.77%) Ajax
8 2 (0.51%) EDI
8 2 (0.51%) Elastic Stack
8 2 (0.51%) Microsoft Graph
8 2 (0.51%) Mojolicious
8 2 (0.51%) Moose
8 2 (0.51%) SPNEGO
9 1 (0.26%) 802.1X
9 1 (0.26%) Apache NiFi
9 1 (0.26%) Lightning Web Components
Miscellaneous
1 55 (14.03%) Onboarding
2 54 (13.78%) CMDB
3 17 (4.34%) Product Ownership
4 13 (3.32%) Data Centre
4 13 (3.32%) Management Information System
4 13 (3.32%) Virtual Team
5 9 (2.30%) Operational Technology
6 7 (1.79%) Enterprise Software
7 6 (1.53%) Algorithms
7 6 (1.53%) Greenfield Project
8 5 (1.28%) AI Agents
8 5 (1.28%) IoT
9 4 (1.02%) FMCG
9 4 (1.02%) Linux Command Line
9 4 (1.02%) Security Operations Centre
9 4 (1.02%) Video Conferencing
10 3 (0.77%) Data Protection Act
10 3 (0.77%) iPhone
10 3 (0.77%) PKI
10 3 (0.77%) Renewable Energy
Operating Systems
1 56 (14.29%) Windows
2 12 (3.06%) Mac OS
3 11 (2.81%) Apple iOS
4 10 (2.55%) Linux
5 8 (2.04%) Windows 10
6 6 (1.53%) Red Hat Enterprise Linux
7 5 (1.28%) Android
7 5 (1.28%) Windows Server 2019
8 4 (1.02%) Windows Server
9 2 (0.51%) Windows Server 2016
10 1 (0.26%) Ubuntu
10 1 (0.26%) Windows Server 2012
Processes & Methodologies
1 192 (48.98%) ITIL
2 184 (46.94%) ITSM
3 122 (31.12%) Stakeholder Management
4 92 (23.47%) Continuous Improvement
5 86 (21.94%) Agile
6 82 (20.92%) Problem-Solving
7 76 (19.39%) Service Delivery
8 58 (14.80%) Change Management
9 57 (14.54%) Stakeholder Engagement
10 54 (13.78%) DevOps
11 50 (12.76%) Roadmaps
12 45 (11.48%) Migration
13 42 (10.71%) Incident Management
14 40 (10.20%) Customer Service
14 40 (10.20%) Decision-Making
15 38 (9.69%) Problem Management
15 38 (9.69%) Project Management
16 32 (8.16%) AI
17 31 (7.91%) Project Delivery
18 29 (7.40%) Scrum
Programming Languages
1 29 (7.40%) PowerShell
2 25 (6.38%) JavaScript
3 18 (4.59%) Python
4 14 (3.57%) SQL
5 5 (1.28%) Bash
5 5 (1.28%) Groovy
6 2 (0.51%) ActionScript
6 2 (0.51%) ActionScript 2.0
6 2 (0.51%) COBOL
6 2 (0.51%) Korn
6 2 (0.51%) Perl
6 2 (0.51%) RPG
7 1 (0.26%) Apex Code
7 1 (0.26%) C
7 1 (0.26%) Java
7 1 (0.26%) Kotlin
7 1 (0.26%) Shell Script
Qualifications
1 59 (15.05%) Security Cleared
2 44 (11.22%) SC Cleared
3 36 (9.18%) Degree
4 24 (6.12%) ITIL Certification
5 20 (5.10%) PMP
6 16 (4.08%) PMI Certification
7 10 (2.55%) DV Cleared
8 9 (2.30%) Computer Science Degree
9 7 (1.79%) A+ Certification
9 7 (1.79%) Microsoft Certification
10 6 (1.53%) ITIL Foundation Certificate
10 6 (1.53%) Master's Degree
11 5 (1.28%) CISM
11 5 (1.28%) CISSP
12 4 (1.02%) BPSS Clearance
13 3 (0.77%) MBA
13 3 (0.77%) MCSA
14 2 (0.51%) CISA
14 2 (0.51%) Cisco Certification
14 2 (0.51%) Network+ Certification
Quality Assurance & Compliance
1 35 (8.93%) SLA
2 19 (4.85%) ISO/IEC 27001
3 14 (3.57%) QA
4 9 (2.30%) COBIT
5 8 (2.04%) NIST
6 7 (1.79%) GDPR
6 7 (1.79%) GRC
6 7 (1.79%) PMO
7 6 (1.53%) PCI DSS
8 5 (1.28%) Cyber Essentials
9 4 (1.02%) Cyber Essentials PLUS
9 4 (1.02%) Data Quality
9 4 (1.02%) NCSC
9 4 (1.02%) SOC 2
10 2 (0.51%) Sarbanes-Oxley
10 2 (0.51%) SOC 1
11 1 (0.26%) ISO 20022
11 1 (0.26%) ISO 9001
11 1 (0.26%) ISO/IEC 20000
11 1 (0.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 39 (9.95%) Active Directory
2 8 (2.04%) VMware Infrastructure
3 7 (1.79%) Virtual Desktop
4 5 (1.28%) IAG
5 4 (1.02%) Hyper-V
6 1 (0.26%) Microsoft Virtual Server
6 1 (0.26%) NFS
6 1 (0.26%) Squid
6 1 (0.26%) Virtual Servers
6 1 (0.26%) VMware NSX
6 1 (0.26%) vSphere
Systems Management
1 20 (5.10%) Microsoft Intune
2 10 (2.55%) Terraform
3 9 (2.30%) SCCM
4 7 (1.79%) Ansible
4 7 (1.79%) Jamf Pro
5 6 (1.53%) WSUS
6 5 (1.28%) Single Sign-On
7 3 (0.77%) Kubernetes
7 3 (0.77%) Packer
7 3 (0.77%) Puppet
8 2 (0.51%) systemd
9 1 (0.26%) CASB
9 1 (0.26%) EMC VPLEX
9 1 (0.26%) Grafana
9 1 (0.26%) HP ALM
9 1 (0.26%) ITRS Geneos
9 1 (0.26%) Kibana
9 1 (0.26%) Prometheus
9 1 (0.26%) QRadar
9 1 (0.26%) vMotion
Vendors
1 145 (36.99%) ServiceNow
2 84 (21.43%) Microsoft
3 14 (3.57%) Atlassian
4 11 (2.81%) IFS
4 11 (2.81%) VMware
5 10 (2.55%) SAP
6 9 (2.30%) Oracle
6 9 (2.30%) Salesforce
6 9 (2.30%) Zscaler
7 8 (2.04%) Cisco
7 8 (2.04%) Google
8 7 (1.79%) Citrix
9 6 (1.53%) Apple
9 6 (1.53%) Bloomberg
9 6 (1.53%) Remedy
9 6 (1.53%) Reuters
10 5 (1.28%) BMC
10 5 (1.28%) ION Trading
11 4 (1.02%) Okta
11 4 (1.02%) Splunk