The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England / London
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 120 107 103
Rank change year-on-year -13 -4  
Contract jobs citing Service Management 448 505 492
As % of all contract IT jobs advertised in London 2.19% 2.33% 2.10%
As % of the Processes & Methodologies category 2.53% 2.73% 2.56%
Number of daily rates quoted 308 361 303
Median daily rate £475 £475 £425
Median daily rate % change year-on-year - +11.76%  
90% offered a daily rate of more than £266 £260 £265
10% offered a daily rate of more than £600 £650 £600
UK excluding London median daily rate £400 £402 £375
% change year-on-year -0.37% +7.06%  
Number of hourly rates quoted 7 9 6
Median hourly rate £14.75 £12.50 £17.25
Median hourly rate % change year-on-year +18.00% -27.53%  
90% offered a hourly rate of more than £12.00 £12.50 £15.96
10% offered a hourly rate of more than £37.50 £38.20 £170.00
UK excluding London median hourly rate £17.50 £14.75 £13.35
% change year-on-year +18.64% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
London
Contract job vacancies with a requirement for process and methodology skills 17711 18496 19220
As % of all contract IT job vacancies advertised in London 86.64% 85.33% 82.14%
Number of daily rates quoted 12688 13519 13610
Median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.55%  
90% offered a daily rate of more than £350 £325 £310
10% offered a daily rate of more than £630 £625 £625
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 188 159 261
Median hourly rate £26.50 £21.00 £21.50
Median hourly rate % change year-on-year +26.19% -2.32%  
90% offered a hourly rate of more than £14.75 £12.50 £11.00
10% offered a hourly rate of more than £51.25 £46.00 £55.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Management
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in London.

Contractor daily rate trend for Service Management in London

Service Management
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Management in London over the 3 months to 24 June 2017.

Contractor daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in London.

Contractor hourly rate trend for Service Management in London

Service Management
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Management in London over the 3 months to 24 June 2017.

Contractor hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -2 59 £444 -11.25% 16
Westminster +12 12 £350 -20.45%
Uxbridge 0 7 £283 - 1
Croydon +6 6 - - 1
Hammersmith - 5 £450 - 1
Canary Wharf +2 3 £575 +12.74%
Bromley -4 3 £425 -15.00%
Docklands, London +1 2 - -
Brentford 0 2 £385 +170.17%
Kingston Upon Thames -7 2 £425 -
Hayes +3 1 £475 -
Southwark -3 1 £440 -
Osterley - 1 £463 -
Service Management
England

For the 6 months to 24 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Service Management.

1 561 (62.20%) ITIL
2 263 (29.16%) ITSM
3 199 (22.06%) Finance
4 168 (18.63%) Security Cleared
5 160 (17.74%) ServiceNow
6 157 (17.41%) Service Delivery
7 153 (16.96%) Agile Software Development
8 144 (15.96%) Project Management
9 139 (15.41%) Windows
10 131 (14.52%) SC Cleared
11 127 (14.08%) Microsoft
12 124 (13.75%) Stakeholder Management
13 114 (12.64%) Active Directory
14 109 (12.08%) Linux
15 100 (11.09%) Change Management
16 98 (10.86%) ITIL V3
17 91 (10.09%) Analytical Skills
18 79 (8.76%) VMware
18 79 (8.76%) Configuration Management
19 78 (8.65%) SLA
20 76 (8.43%) Scrum
21 74 (8.20%) Banking
22 73 (8.09%) ITIL Certification
22 73 (8.09%) PRINCE2
23 70 (7.76%) Management Information System
24 69 (7.65%) Microsoft Office
25 64 (7.10%) DevOps
25 64 (7.10%) Windows Server
26 63 (6.98%) Retail
27 60 (6.65%) Oracle

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (3.22%) CMS
2 28 (3.10%) Confluence
3 24 (2.66%) SharePoint
4 17 (1.88%) MS Exchange
5 12 (1.33%) Apache
6 11 (1.22%) Elasticsearch
6 11 (1.22%) Skype for Business
7 10 (1.11%) Tomcat
8 8 (0.89%) Adobe Experience Manager
9 7 (0.78%) Blackberry Enterprise Server
9 7 (0.78%) WebSphere
9 7 (0.78%) WebSphere Application Server
10 5 (0.55%) OpenStack
11 4 (0.44%) Magnolia
11 4 (0.44%) WebLogic
11 4 (0.44%) WildFly
12 3 (0.33%) JBoss
13 2 (0.22%) Exchange Server 2010
13 2 (0.22%) GroupWise
13 2 (0.22%) IBM Notes
Applications
1 69 (7.65%) Microsoft Office
2 49 (5.43%) Microsoft Excel
3 24 (2.66%) Microsoft PowerPoint
4 11 (1.22%) MS Visio
5 9 (1.00%) Microsoft Project
6 3 (0.33%) Spreadsheet
7 1 (0.11%) HipChat
7 1 (0.11%) S-PLUS
Business Applications
1 17 (1.88%) Remedy ITSM
2 11 (1.22%) Dynamics CRM
3 7 (0.78%) SAP Oil and Gas
4 3 (0.33%) iTrent
5 2 (0.22%) Dynamics AX
5 2 (0.22%) NetSuite
5 2 (0.22%) Oracle EBS
5 2 (0.22%) RMDS
5 2 (0.22%) SAP FI
5 2 (0.22%) SAP SD
6 1 (0.11%) Endur
6 1 (0.11%) Findur
6 1 (0.11%) JDE EnterpriseOne
6 1 (0.11%) Northgate Housing
6 1 (0.11%) Oracle BPM
6 1 (0.11%) Oracle EBS R12
6 1 (0.11%) Oracle ERP
6 1 (0.11%) Payment Gateway
6 1 (0.11%) Remedy AR System
6 1 (0.11%) SAP CRM
Cloud Services
1 38 (4.21%) Amazon AWS
2 34 (3.77%) Office 365
3 29 (3.22%) Microsoft Azure
4 13 (1.44%) G Suite
5 10 (1.11%) Amazon CloudWatch
5 10 (1.11%) Amazon EC2
5 10 (1.11%) Amazon ELB
5 10 (1.11%) Amazon S3
5 10 (1.11%) Virtual Private Cloud
6 8 (0.89%) PaaS
7 7 (0.78%) SaaS
8 5 (0.55%) IaaS
9 4 (0.44%) AWS CloudFormation
9 4 (0.44%) Cloud Computing
9 4 (0.44%) GitHub
10 3 (0.33%) Azure Active Directory
10 3 (0.33%) OneDrive
10 3 (0.33%) OpenShift
10 3 (0.33%) Yammer
11 1 (0.11%) IBM Cloud
Communications & Networking
1 40 (4.43%) Firewall
2 39 (4.32%) DNS
3 33 (3.66%) WAN
4 32 (3.55%) TCP/IP
5 28 (3.10%) LAN
6 21 (2.33%) Wireless
7 20 (2.22%) VPN
8 19 (2.11%) HTTP
8 19 (2.11%) Network Security
9 17 (1.88%) SSL
10 16 (1.77%) LDAP
11 15 (1.66%) Cisco Nexus
12 13 (1.44%) Cisco ASA
13 12 (1.33%) SSH
14 11 (1.22%) OpenLDAP
14 11 (1.22%) OpenVPN
15 10 (1.11%) SAN
15 10 (1.11%) Skype
16 9 (1.00%) Cisco IOS
16 9 (1.00%) Internet
Database & Business Intelligence
1 31 (3.44%) PostgreSQL
2 23 (2.55%) SQL Server
3 19 (2.11%) Oracle Database
4 13 (1.44%) Relational Database
5 10 (1.11%) Amazon RDS
6 9 (1.00%) MySQL
7 8 (0.89%) Big Data
8 7 (0.78%) Oracle Database 11g
8 7 (0.78%) SQL Server 2012
9 6 (0.67%) DB2
9 6 (0.67%) Hadoop
10 4 (0.44%) Apache Hive
10 4 (0.44%) FileMaker
10 4 (0.44%) HBase
11 3 (0.33%) Data Warehouse
11 3 (0.33%) MongoDB
11 3 (0.33%) Oracle Reports
11 3 (0.33%) Power BI
12 2 (0.22%) Electronic Patient Records
12 2 (0.22%) SQL Server Integration Services
Development Applications
1 48 (5.32%) JIRA
2 31 (3.44%) Git (software)
3 29 (3.22%) Jenkins
4 17 (1.88%) Sonatype Nexus
5 14 (1.55%) Maven
6 12 (1.33%) Ant
6 12 (1.33%) JUnit
7 11 (1.22%) Liquibase
7 11 (1.22%) SonarQube
8 10 (1.11%) Bitbucket
9 6 (0.67%) Vagrant
10 3 (0.33%) Team Foundation Server
10 3 (0.33%) TeamCity
11 2 (0.22%) Grunt
11 2 (0.22%) JMeter
11 2 (0.22%) LoadRunner
11 2 (0.22%) Oracle Forms
11 2 (0.22%) Selenium
11 2 (0.22%) Visual Studio Team System
12 1 (0.11%) Octopus Deploy
General
1 199 (22.06%) Finance
2 74 (8.20%) Banking
3 63 (6.98%) Retail
4 40 (4.43%) Law
5 28 (3.10%) Telecoms
6 27 (2.99%) Legal
7 19 (2.11%) Investment Banking
8 15 (1.66%) Manufacturing
9 14 (1.55%) Marketing
9 14 (1.55%) Pharmaceutical
10 13 (1.44%) Financial Institution
11 10 (1.11%) Retail Banking
12 8 (0.89%) Back Office
12 8 (0.89%) Electronics
13 7 (0.78%) Billing
14 4 (0.44%) Front Office
14 4 (0.44%) Italian Language
14 4 (0.44%) Publishing
15 2 (0.22%) Advertising
15 2 (0.22%) Spanish Language
Job Titles
1 186 (20.62%) Analyst
2 124 (13.75%) Service Manager
3 79 (8.76%) Architect
4 75 (8.31%) Developer
5 65 (7.21%) Project Manager
6 63 (6.98%) Service Analyst
7 60 (6.65%) Business Analyst
8 57 (6.32%) Consultant
9 43 (4.77%) Services Delivery Manager
10 40 (4.43%) Delivery Manager
11 39 (4.32%) ServiceNow Developer
12 35 (3.88%) Support Analyst
13 34 (3.77%) Service Desk Analyst
14 32 (3.55%) ITIL Manager
15 26 (2.88%) ITIL Service Manager
16 24 (2.66%) Administrator
16 24 (2.66%) Programme Manager
17 23 (2.55%) DevOps Engineer
18 22 (2.44%) Service Architect
18 22 (2.44%) Transition Manager
Libraries, Frameworks & Software Standards
1 53 (5.88%) HTML
2 51 (5.65%) XML
3 46 (5.10%) CSS
4 28 (3.10%) REST
5 27 (2.99%) Web Services
6 23 (2.55%) JSON
7 22 (2.44%) SOAP
8 17 (1.88%) AngularJS
9 14 (1.55%) RSS
9 14 (1.55%) XSLT
10 12 (1.33%) Elastic Stack
10 12 (1.33%) Middleware
11 11 (1.22%) Ajax
11 11 (1.22%) MCollective
11 11 (1.22%) PostGIS
12 10 (1.11%) Software Packaging
13 8 (0.89%) .NET
13 8 (0.89%) HTML5
13 8 (0.89%) Twitter Bootstrap
14 7 (0.78%) J2EE
Miscellaneous
1 91 (10.09%) Analytical Skills
2 70 (7.76%) Management Information System
3 57 (6.32%) Data Centre
4 54 (5.99%) CMDB
5 19 (2.11%) Blackberry
6 18 (2.00%) Enterprise Software
7 16 (1.77%) Virtual Team
8 15 (1.66%) Linux Command Line
8 15 (1.66%) NHS
9 14 (1.55%) Web 2.0
10 12 (1.33%) User Experience
11 9 (1.00%) Data Protection Act
11 9 (1.00%) Fat Client
11 9 (1.00%) Greenfield Project
11 9 (1.00%) Thin Client
12 8 (0.89%) Smartphone
13 7 (0.78%) iSeries
14 6 (0.67%) Clustering
14 6 (0.67%) Computer Science
15 5 (0.55%) Equities
Operating Systems
1 139 (15.41%) Windows
2 109 (12.08%) Linux
3 64 (7.10%) Windows Server
4 44 (4.88%) CentOS
5 42 (4.66%) Unix
6 37 (4.10%) Red Hat Enterprise Linux
7 27 (2.99%) Windows 7
8 24 (2.66%) Windows 10
9 20 (2.22%) Windows Server 2012
10 18 (2.00%) Ubuntu
11 15 (1.66%) Mac OS X
12 12 (1.33%) Oracle Linux
13 11 (1.22%) Android
14 10 (1.11%) AIX
14 10 (1.11%) SUSE Linux Enterprise Server
15 9 (1.00%) Apple iOS
15 9 (1.00%) Windows Server 2008
16 8 (0.89%) Windows Server 2003
17 6 (0.67%) SUSE
18 4 (0.44%) Windows 8
Processes & Methodologies
1 561 (62.20%) ITIL
2 263 (29.16%) ITSM
3 157 (17.41%) Service Delivery
4 153 (16.96%) Agile Software Development
5 144 (15.96%) Project Management
6 124 (13.75%) Stakeholder Management
7 100 (11.09%) Change Management
8 98 (10.86%) ITIL V3
9 79 (8.76%) Configuration Management
10 76 (8.43%) Scrum
11 73 (8.09%) PRINCE2
12 64 (7.10%) DevOps
13 60 (6.65%) Incident Management
13 60 (6.65%) Service Design
14 52 (5.76%) Coaching
14 52 (5.76%) Continuous Improvement
15 50 (5.54%) Problem Management
16 45 (4.99%) Release Management
17 44 (4.88%) Business Analysis
18 43 (4.77%) User Acceptance Testing
Programming Languages
1 57 (6.32%) JavaScript
1 57 (6.32%) SQL
2 50 (5.54%) Java
3 41 (4.55%) PowerShell
3 41 (4.55%) Python
4 24 (2.66%) Bash Shell
5 23 (2.55%) C
6 22 (2.44%) Perl
7 21 (2.33%) Shell Script
8 19 (2.11%) PHP
9 16 (1.77%) C#
10 10 (1.11%) Groovy
11 9 (1.00%) Ruby
12 6 (0.67%) VBA
13 5 (0.55%) Korn
14 3 (0.33%) C++
14 3 (0.33%) VB
15 2 (0.22%) JCL
15 2 (0.22%) PL/SQL
15 2 (0.22%) VBScript
Qualifications
1 168 (18.63%) Security Cleared
2 131 (14.52%) SC Cleared
3 73 (8.09%) ITIL Certification
4 45 (4.99%) Degree
5 34 (3.77%) DV Cleared
6 23 (2.55%) VMware Certified Professional (VCP)
7 22 (2.44%) Cisco Certification
7 22 (2.44%) Microsoft Certification
8 13 (1.44%) ISEB
9 10 (1.11%) CCIE
9 10 (1.11%) MCP
10 9 (1.00%) CCNA
10 9 (1.00%) CTC Cleared
11 8 (0.89%) CISSP
12 7 (0.78%) BPSS Clearance
12 7 (0.78%) MCSE
13 6 (0.67%) MCITP
13 6 (0.67%) MCTS
14 5 (0.55%) Citrix Certification
14 5 (0.55%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 78 (8.65%) SLA
2 23 (2.55%) QA
3 19 (2.11%) PMO
4 16 (1.77%) ISO/IEC 20000
5 10 (1.11%) COBIT
5 10 (1.11%) Disclosure Scotland
6 7 (0.78%) ISO/IEC 27001
6 7 (0.78%) PCI DSS
7 4 (0.44%) ISO 9001
7 4 (0.44%) Sarbanes-Oxley
8 3 (0.33%) GDPR
8 3 (0.33%) MiFID
9 2 (0.22%) Data Quality
9 2 (0.22%) ISO/IEC 19770
9 2 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.11%) EFQM
System Software
1 114 (12.64%) Active Directory
2 51 (5.65%) VMware Infrastructure
3 25 (2.77%) vSphere
4 24 (2.66%) Virtual Machines
5 19 (2.11%) Hyper-V
6 17 (1.88%) Docker
6 17 (1.88%) vCloud
6 17 (1.88%) VMware ESXi
7 13 (1.44%) Virtual Desktop
8 11 (1.22%) Postfix
8 11 (1.22%) Squid
9 5 (0.55%) XenDesktop
10 4 (0.44%) XenApp
11 2 (0.22%) DFS Replication
11 2 (0.22%) KVM
11 2 (0.22%) Microsoft App-V
11 2 (0.22%) Oracle RAC
11 2 (0.22%) RACF
11 2 (0.22%) Terminal Services
11 2 (0.22%) Time Sharing Option
Systems Management
1 37 (4.10%) SCCM
2 35 (3.88%) Puppet
3 25 (2.77%) SCOM
4 22 (2.44%) Ansible
5 17 (1.88%) ZABBIX
6 16 (1.77%) vCenter Server
7 14 (1.55%) Kubernetes
8 13 (1.44%) Terraform
9 11 (1.22%) Docker Swarm
9 11 (1.22%) Kibana
9 11 (1.22%) logstash
9 11 (1.22%) Rancher
10 10 (1.11%) Rsyslog
10 10 (1.11%) Sysdig
11 6 (0.67%) FortiGate
11 6 (0.67%) Forum Sentry
11 6 (0.67%) Microsoft Clustering
11 6 (0.67%) PowerCLI
11 6 (0.67%) Symantec Endpoint Protection
11 6 (0.67%) Tivoli Storage Manager
Vendors
1 160 (17.74%) ServiceNow
2 127 (14.08%) Microsoft
3 79 (8.76%) VMware
4 60 (6.65%) Oracle
5 44 (4.88%) HP
6 42 (4.66%) Cisco
7 39 (4.32%) SAP
8 32 (3.55%) Red Hat
8 32 (3.55%) Remedy
9 21 (2.33%) Citrix
10 18 (2.00%) IBM
10 18 (2.00%) Splunk
11 14 (1.55%) SolarWinds
12 13 (1.44%) Google
13 11 (1.22%) LANDesk
13 11 (1.22%) Sonatype
14 10 (1.11%) Adobe
14 10 (1.11%) CheckPoint
14 10 (1.11%) F5
14 10 (1.11%) Palo Alto
London
Square One Resources
Rate: £130 per day
Posted: Yesterday
East London
Global Technology Solutions Ltd
Rate: £130 - £140 per day
Posted: 2 days ago
City, London
Rullion
Posted: 3 days ago
London
Oscar
Rate: £500 - £501 per day
Posted: 4 days ago
London
LA International
Rate: £425 per day
Posted: 4 days ago
London
Careerwise UK Limited
Rate: £700 per day
Posted: 22 hours ago
London
Sopra Steria Recruitment
Posted: 2 days ago
London
Digital Gurus
Rate: £450 - £500 per day
Posted: 3 days ago
London
People Source Consulting
Rate: £400 - £550 per day
Posted: 22 days ago