Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 8 October 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Oct 2026
Same period 2025 Same period 2024
Rank 123 163 126
Rank change year-on-year +40 -37 -12
Contract jobs citing Service Management 512 233 329
As % of all contract jobs in London 2.53% 1.74% 2.04%
As % of the Processes & Methodologies category 2.85% 1.88% 2.28%
Number of daily rates quoted 321 138 190
10th Percentile £218 £289 £286
25th Percentile £400 £402 £400
Median daily rate (50th Percentile) £525 £500 £511
Median % change year-on-year +5.00% -2.20% -7.05%
75th Percentile £625 £595 £613
90th Percentile £756 £706 £700
England median daily rate £525 £500 £513
% change year-on-year +5.00% -2.44% -5.09%
Number of hourly rates quoted 2 1 3
10th Percentile £63.75 - £19.95
25th Percentile £67.50 £85.00 £22.13
Median hourly rate £75.00 £90.00 £26.50
Median % change year-on-year -16.67% +239.62% -24.82%
75th Percentile £82.50 £95.00 £42.38
90th Percentile £86.25 - £51.45
England median hourly rate £62.00 £22.14 £27.00
% change year-on-year +180.04% -18.00% -6.49%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,967 12,400 14,406
As % of all contract IT jobs advertised in London 88.89% 92.57% 89.33%
Number of daily rates quoted 11,762 8,167 9,402
10th Percentile £359 £331 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £664 £663 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 336 240 183
10th Percentile £16.00 £18.22 £17.25
25th Percentile £19.02 £25.03 £24.17
Median hourly rate £33.60 £30.25 £36.50
Median % change year-on-year +11.07% -17.12% -8.36%
75th Percentile £59.25 £47.50 £56.00
90th Percentile £80.63 £64.78 £78.68
England median hourly rate £40.00 £25.15 £42.69
% change year-on-year +59.05% -41.09% -4.07%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 8 October 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 8 October 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 8 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -2 69 £533 +5.71% 66
West London -12 11 £350 -17.65% 6
East London - 2 £550 - 3
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (11.52%) SharePoint
2 27 (5.27%) Microsoft Exchange
3 14 (2.73%) Confluence
4 2 (0.39%) nginx
5 1 (0.20%) Apache
5 1 (0.20%) Exchange Server 2010
5 1 (0.20%) HCL Notes
5 1 (0.20%) OpenStack
5 1 (0.20%) Oracle Collaboration Suite
5 1 (0.20%) Oracle Workflow
5 1 (0.20%) Palantir Foundry
5 1 (0.20%) SAS
Applications
1 15 (2.93%) Microsoft Office
2 11 (2.15%) MS Visio
3 8 (1.56%) Microsoft Excel
4 3 (0.59%) Chatbot
5 1 (0.20%) Microsoft Project
Business Applications
1 7 (1.37%) Remedy ITSM
2 2 (0.39%) Dynamics CRM
2 2 (0.39%) Exchequer
2 2 (0.39%) NEC Housing
2 2 (0.39%) Oracle ERP
2 2 (0.39%) SAP PS
3 1 (0.20%) iTrent
3 1 (0.20%) Misys Equation
3 1 (0.20%) Misys Midas
3 1 (0.20%) SAP S/4HANA
3 1 (0.20%) Sparx Enterprise Architect
3 1 (0.20%) Temenos T24
Cloud Services
1 96 (18.75%) Azure
2 92 (17.97%) Microsoft 365
3 58 (11.33%) Entra ID
4 56 (10.94%) AWS
5 35 (6.84%) OneDrive
6 31 (6.05%) SaaS
7 23 (4.49%) Power Platform
8 13 (2.54%) GCP
9 9 (1.76%) Microsoft Copilot
10 8 (1.56%) Azure DevOps
11 7 (1.37%) Amazon EC2
11 7 (1.37%) Azure Monitor
11 7 (1.37%) Google Workspace
11 7 (1.37%) PowerApps
12 6 (1.17%) Power Automate
13 5 (0.98%) Amazon S3
13 5 (0.98%) Datadog
13 5 (0.98%) GitHub
13 5 (0.98%) Virtual Private Cloud
14 4 (0.78%) Serverless
Communications & Networking
1 30 (5.86%) Firewall
2 25 (4.88%) DNS
3 21 (4.10%) VPN
4 20 (3.91%) TCP/IP
5 19 (3.71%) DHCP
6 17 (3.32%) WAN
7 13 (2.54%) Wi-Fi
8 11 (2.15%) LAN
8 11 (2.15%) Network Security
9 7 (1.37%) SD-WAN
10 6 (1.17%) HTTP
11 5 (0.98%) 5G
11 5 (0.98%) Internet
11 5 (0.98%) SAN
11 5 (0.98%) Wireless
12 4 (0.78%) 4G
12 4 (0.78%) Kerberos
12 4 (0.78%) VoIP
13 3 (0.59%) DMZ
13 3 (0.59%) SSL
Database & Business Intelligence
1 12 (2.34%) Power BI
2 7 (1.37%) PostgreSQL
2 7 (1.37%) SQL Server
3 4 (0.78%) Amazon RDS
3 4 (0.78%) Metadata
4 2 (0.39%) GIS
4 2 (0.39%) MongoDB
4 2 (0.39%) MySQL
4 2 (0.39%) SQL Server Integration Services
4 2 (0.39%) SQL Server Reporting Services
4 2 (0.39%) SQLite
5 1 (0.20%) Azure SQL Database
5 1 (0.20%) Big Data
5 1 (0.20%) BusinessObjects
5 1 (0.20%) Data Warehouse
5 1 (0.20%) Elasticsearch
5 1 (0.20%) Oracle Reports
5 1 (0.20%) Redis
5 1 (0.20%) SQL Server Analysis Services
5 1 (0.20%) Tableau
Development Applications
1 56 (10.94%) JIRA
2 11 (2.15%) Jenkins
3 7 (1.37%) Git
4 5 (0.98%) GitLab
5 3 (0.59%) Bitbucket
General
1 203 (39.65%) Social Skills
2 109 (21.29%) Finance
3 93 (18.16%) Analytical Skills
4 69 (13.48%) Public Sector
5 48 (9.38%) Telecoms
6 38 (7.42%) Banking
7 22 (4.30%) Organisational Skills
8 16 (3.13%) Influencing Skills
8 16 (3.13%) Legal
9 15 (2.93%) Documentation Skills
10 14 (2.73%) Inclusion and Diversity
11 12 (2.34%) Police
12 11 (2.15%) Retail
13 9 (1.76%) Military
14 8 (1.56%) Financial Institution
15 7 (1.37%) Local Government
15 7 (1.37%) Presentation Skills
16 6 (1.17%) Law
17 4 (0.78%) Front Office
17 4 (0.78%) Manufacturing
Job Titles
1 73 (14.26%) Architect
2 60 (11.72%) Consultant
3 42 (8.20%) Analyst
3 42 (8.20%) Service Manager
4 34 (6.64%) Solutions Architect
5 33 (6.45%) Lead
5 33 (6.45%) Senior
6 30 (5.86%) Project Manager
6 30 (5.86%) Support Engineer
7 29 (5.66%) IT Support
8 28 (5.47%) IT Manager
9 22 (4.30%) IT Engineer
10 21 (4.10%) ServiceNow Architect
11 19 (3.71%) ServiceNow Consultant
12 18 (3.52%) Developer
12 18 (3.52%) ITSM Consultant
13 17 (3.32%) IT Support Engineer
13 17 (3.32%) ServiceNow Developer
13 17 (3.32%) Transition Manager
14 15 (2.93%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 40 (7.81%) REST
2 17 (3.32%) SOAP
3 16 (3.13%) Terraform
4 10 (1.95%) Web Services
5 8 (1.56%) HTML
6 7 (1.37%) CSS
7 6 (1.17%) XML
8 4 (0.78%) .NET
8 4 (0.78%) Ajax
8 4 (0.78%) JSON
8 4 (0.78%) LDAP
9 3 (0.59%) AngularJS
10 2 (0.39%) Bootstrap
10 2 (0.39%) Entity Framework
10 2 (0.39%) Mojolicious
10 2 (0.39%) OAuth
10 2 (0.39%) OAuth2
10 2 (0.39%) OpenID
10 2 (0.39%) SPNEGO
10 2 (0.39%) WPF
Miscellaneous
1 79 (15.43%) Onboarding
2 63 (12.30%) CMDB
3 27 (5.27%) Management Information System
4 20 (3.91%) Product Ownership
5 19 (3.71%) Enterprise Software
6 14 (2.73%) Cloud Native
7 11 (2.15%) Operational Technology
7 11 (2.15%) Virtual Team
8 10 (1.95%) AI Agents
9 8 (1.56%) Data Centre
9 8 (1.56%) PKI
9 8 (1.56%) Video Conferencing
10 7 (1.37%) Hybrid Cloud
11 6 (1.17%) Greenfield Project
11 6 (1.17%) IoT
11 6 (1.17%) NHS
12 5 (0.98%) Data Protection Act
12 5 (0.98%) FMCG
12 5 (0.98%) Security Operations Centre
13 4 (0.78%) Algorithms
Operating Systems
1 103 (20.12%) Windows
2 25 (4.88%) Windows 10
3 24 (4.69%) Linux
3 24 (4.69%) Windows Server
4 23 (4.49%) Apple iOS
5 21 (4.10%) Mac OS
6 9 (1.76%) Red Hat Enterprise Linux
7 8 (1.56%) Android
8 5 (0.98%) Windows Server 2019
9 3 (0.59%) Windows 7
10 2 (0.39%) Ubuntu
10 2 (0.39%) Windows Server 2016
11 1 (0.20%) AIX
11 1 (0.20%) Solaris
11 1 (0.20%) SUSE Linux Enterprise Server
11 1 (0.20%) Unix
Processes & Methodologies
1 251 (49.02%) ITSM
2 247 (48.24%) ITIL
3 195 (38.09%) Stakeholder Management
4 130 (25.39%) Continuous Improvement
5 108 (21.09%) Problem-Solving
6 107 (20.90%) Service Delivery
7 99 (19.34%) Agile
8 83 (16.21%) Roadmaps
9 74 (14.45%) Change Management
10 70 (13.67%) Customer Service
10 70 (13.67%) Stakeholder Engagement
11 68 (13.28%) AI
12 60 (11.72%) DevOps
13 58 (11.33%) Decision-Making
14 51 (9.96%) Incident Management
15 50 (9.77%) Migration
16 49 (9.57%) Cybersecurity
17 47 (9.18%) Project Delivery
18 45 (8.79%) User Experience
19 44 (8.59%) Service Design
Programming Languages
1 38 (7.42%) PowerShell
2 23 (4.49%) JavaScript
2 23 (4.49%) Python
3 17 (3.32%) SQL
4 11 (2.15%) Bash
5 4 (0.78%) Bicep
5 4 (0.78%) Groovy
6 3 (0.59%) COBOL
6 3 (0.59%) RPG
7 2 (0.39%) ActionScript
7 2 (0.39%) ActionScript 2.0
7 2 (0.39%) C#
7 2 (0.39%) Korn
7 2 (0.39%) Perl
8 1 (0.20%) C
8 1 (0.20%) Java
8 1 (0.20%) Shell Script
8 1 (0.20%) TypeScript
Qualifications
1 108 (21.09%) Security Cleared
2 81 (15.82%) SC Cleared
3 41 (8.01%) Degree
4 30 (5.86%) PMP
5 25 (4.88%) PMI Certification
6 24 (4.69%) ITIL Certification
7 16 (3.13%) ITIL Foundation Certificate
8 15 (2.93%) A+ Certification
9 12 (2.34%) Microsoft Certification
10 11 (2.15%) CISSP
10 11 (2.15%) Computer Science Degree
11 10 (1.95%) DV Cleared
12 9 (1.76%) CISM
13 8 (1.56%) BPSS Clearance
14 7 (1.37%) Cisco Certification
15 6 (1.17%) AWS Certification
15 6 (1.17%) Azure Certification
16 4 (0.78%) AWS Certified Solutions Architect
16 4 (0.78%) AWS Certified SysOps Administrator
16 4 (0.78%) TOGAF Certification
Quality Assurance & Compliance
1 53 (10.35%) SLA
2 23 (4.49%) QA
3 16 (3.13%) ISO/IEC 27001
4 13 (2.54%) Data Quality
5 10 (1.95%) NCSC
6 9 (1.76%) GRC
6 9 (1.76%) NIST
7 7 (1.37%) COBIT
8 6 (1.17%) Cyber Essentials
9 5 (0.98%) Cyber Essentials PLUS
9 5 (0.98%) PMO
10 4 (0.78%) GDPR
10 4 (0.78%) ISO/IEC 20000
10 4 (0.78%) PCI DSS
11 3 (0.59%) SOC 2
12 2 (0.39%) Accessibility
13 1 (0.20%) ISO 20022
13 1 (0.20%) ISO/IEC 19770
13 1 (0.20%) NIST 800
13 1 (0.20%) SOC 1
System Software
1 69 (13.48%) Active Directory
2 20 (3.91%) VMware Infrastructure
3 8 (1.56%) Virtual Desktop
3 8 (1.56%) vSphere
4 7 (1.37%) Hyper-V
5 5 (0.98%) Docker
5 5 (0.98%) IAG
5 5 (0.98%) VMware ESXi
6 3 (0.59%) Virtual Servers
7 1 (0.20%) KVM
7 1 (0.20%) Squid
7 1 (0.20%) Virtual Machines
Systems Management
1 40 (7.81%) Microsoft Intune
2 18 (3.52%) SCCM
3 12 (2.34%) Single Sign-On
4 11 (2.15%) Ansible
5 8 (1.56%) Jamf Pro
6 7 (1.37%) Kubernetes
6 7 (1.37%) WSUS
7 6 (1.17%) Grafana
8 5 (0.98%) Puppet
9 3 (0.59%) Kibana
9 3 (0.59%) Packer
10 2 (0.39%) Prometheus
10 2 (0.39%) SCOM
10 2 (0.39%) systemd
11 1 (0.20%) Active Directory Federation Services
11 1 (0.20%) QRadar
11 1 (0.20%) Tivoli
11 1 (0.20%) Tivoli Monitoring
11 1 (0.20%) vCenter Server
11 1 (0.20%) ZABBIX
Vendors
1 183 (35.74%) ServiceNow
2 148 (28.91%) Microsoft
3 25 (4.88%) VMware
4 19 (3.71%) Cisco
5 17 (3.32%) BMC
6 13 (2.54%) Apple
6 13 (2.54%) Dynatrace
6 13 (2.54%) Google
7 12 (2.34%) Zscaler
8 10 (1.95%) Salesforce
8 10 (1.95%) SAP
9 8 (1.56%) Splunk
10 7 (1.37%) Atlassian
10 7 (1.37%) Remedy
11 6 (1.17%) CrowdStrike
11 6 (1.17%) Oracle
12 5 (0.98%) Citrix
12 5 (0.98%) HP
12 5 (0.98%) IBM
12 5 (0.98%) Okta