Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 10 October 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Oct 2026
Same period 2025 Same period 2024
Rank 121 161 127
Rank change year-on-year +40 -34 -13
Contract jobs citing Service Management 520 237 334
As % of all contract jobs in London 2.57% 1.77% 2.07%
As % of the Processes & Methodologies category 2.89% 1.91% 2.32%
Number of daily rates quoted 328 143 194
10th Percentile £218 £270 £266
25th Percentile £400 £400 £386
Median daily rate (50th Percentile) £525 £500 £511
Median % change year-on-year +5.00% -2.20% -7.05%
75th Percentile £618 £598 £609
90th Percentile £752 £720 £696
England median daily rate £525 £500 £505
% change year-on-year +5.00% -0.99% -6.48%
Number of hourly rates quoted 2 1 2
10th Percentile £63.75 - £19.23
25th Percentile £67.50 £85.00 £20.31
Median hourly rate £75.00 £90.00 £22.75
Median % change year-on-year -16.67% +295.60% -35.46%
75th Percentile £82.50 £95.00 £25.31
90th Percentile £86.25 - £26.48
England median hourly rate £50.00 £22.14 £26.50
% change year-on-year +125.84% -16.45% -8.23%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,999 12,398 14,420
As % of all contract IT jobs advertised in London 88.95% 92.52% 89.29%
Number of daily rates quoted 11,778 8,176 9,391
10th Percentile £360 £331 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £664 £663 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 337 243 184
10th Percentile £15.96 £18.03 £17.33
25th Percentile £18.75 £25.01 £24.17
Median hourly rate £33.60 £30.00 £36.65
Median % change year-on-year +12.00% -18.14% -8.18%
75th Percentile £61.50 £47.25 £56.38
90th Percentile £81.25 £64.55 £78.75
England median hourly rate £40.00 £25.15 £42.50
% change year-on-year +59.05% -40.82% -4.49%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 10 October 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 10 October 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 10 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -6 70 £533 +4.93% 66
West London -13 10 £350 -17.65% 10
East London - 2 £550 - 2
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (11.35%) SharePoint
2 27 (5.19%) Microsoft Exchange
3 14 (2.69%) Confluence
4 2 (0.38%) nginx
5 1 (0.19%) Apache
5 1 (0.19%) Exchange Server 2010
5 1 (0.19%) HCL Notes
5 1 (0.19%) OpenStack
5 1 (0.19%) Oracle Collaboration Suite
5 1 (0.19%) Oracle Workflow
5 1 (0.19%) Palantir Foundry
5 1 (0.19%) SAS
Applications
1 15 (2.88%) Microsoft Office
2 11 (2.12%) MS Visio
3 8 (1.54%) Microsoft Excel
4 3 (0.58%) Chatbot
5 1 (0.19%) Microsoft Project
Business Applications
1 7 (1.35%) Remedy ITSM
2 2 (0.38%) Dynamics CRM
2 2 (0.38%) Exchequer
2 2 (0.38%) NEC Housing
2 2 (0.38%) Oracle ERP
2 2 (0.38%) SAP PS
3 1 (0.19%) iTrent
3 1 (0.19%) Misys Equation
3 1 (0.19%) Misys Midas
3 1 (0.19%) SAP S/4HANA
3 1 (0.19%) Sparx Enterprise Architect
3 1 (0.19%) Temenos T24
Cloud Services
1 97 (18.65%) Azure
2 93 (17.88%) Microsoft 365
3 59 (11.35%) Entra ID
4 55 (10.58%) AWS
5 35 (6.73%) OneDrive
6 30 (5.77%) SaaS
7 23 (4.42%) Power Platform
8 13 (2.50%) GCP
9 10 (1.92%) Azure DevOps
10 9 (1.73%) Microsoft Copilot
11 7 (1.35%) Amazon EC2
11 7 (1.35%) Azure Monitor
11 7 (1.35%) GitHub
11 7 (1.35%) Google Workspace
11 7 (1.35%) PowerApps
12 6 (1.15%) Power Automate
13 5 (0.96%) Amazon S3
13 5 (0.96%) Datadog
13 5 (0.96%) Virtual Private Cloud
14 4 (0.77%) Serverless
Communications & Networking
1 30 (5.77%) Firewall
2 26 (5.00%) DNS
3 22 (4.23%) VPN
4 21 (4.04%) TCP/IP
5 20 (3.85%) DHCP
6 17 (3.27%) WAN
7 13 (2.50%) Wi-Fi
8 11 (2.12%) LAN
8 11 (2.12%) Network Security
9 7 (1.35%) SD-WAN
10 6 (1.15%) HTTP
11 5 (0.96%) 5G
11 5 (0.96%) Internet
11 5 (0.96%) SAN
11 5 (0.96%) Wireless
12 4 (0.77%) 4G
12 4 (0.77%) Kerberos
12 4 (0.77%) VoIP
13 3 (0.58%) DMZ
13 3 (0.58%) SSL
Database & Business Intelligence
1 12 (2.31%) Power BI
2 7 (1.35%) PostgreSQL
2 7 (1.35%) SQL Server
3 4 (0.77%) Amazon RDS
3 4 (0.77%) Metadata
4 2 (0.38%) GIS
4 2 (0.38%) MongoDB
4 2 (0.38%) MySQL
4 2 (0.38%) SQL Server Integration Services
4 2 (0.38%) SQL Server Reporting Services
4 2 (0.38%) SQLite
5 1 (0.19%) Azure SQL Database
5 1 (0.19%) Big Data
5 1 (0.19%) BusinessObjects
5 1 (0.19%) Data Warehouse
5 1 (0.19%) Oracle Database
5 1 (0.19%) Oracle Reports
5 1 (0.19%) Redis
5 1 (0.19%) SQL Server Analysis Services
5 1 (0.19%) Tableau
Development Applications
1 56 (10.77%) JIRA
2 11 (2.12%) Jenkins
3 8 (1.54%) Git
4 5 (0.96%) GitLab
5 3 (0.58%) Bitbucket
General
1 205 (39.42%) Social Skills
2 111 (21.35%) Finance
3 93 (17.88%) Analytical Skills
4 71 (13.65%) Public Sector
5 48 (9.23%) Telecoms
6 40 (7.69%) Banking
7 22 (4.23%) Organisational Skills
8 17 (3.27%) Influencing Skills
8 17 (3.27%) Legal
9 16 (3.08%) Documentation Skills
10 14 (2.69%) Inclusion and Diversity
11 12 (2.31%) Police
12 11 (2.12%) Retail
13 9 (1.73%) Financial Institution
13 9 (1.73%) Military
14 7 (1.35%) Local Government
14 7 (1.35%) Presentation Skills
15 6 (1.15%) Law
16 4 (0.77%) Front Office
16 4 (0.77%) Manufacturing
Job Titles
1 73 (14.04%) Architect
2 60 (11.54%) Consultant
3 43 (8.27%) Service Manager
4 42 (8.08%) Analyst
5 35 (6.73%) Lead
6 34 (6.54%) Solutions Architect
7 33 (6.35%) Senior
8 30 (5.77%) Project Manager
8 30 (5.77%) Support Engineer
9 29 (5.58%) IT Manager
9 29 (5.58%) IT Support
10 22 (4.23%) IT Engineer
11 21 (4.04%) ServiceNow Architect
12 19 (3.65%) ServiceNow Consultant
12 19 (3.65%) Transition Manager
13 18 (3.46%) Developer
13 18 (3.46%) ITSM Consultant
14 17 (3.27%) IT Support Engineer
14 17 (3.27%) ServiceNow Developer
15 16 (3.08%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 40 (7.69%) REST
2 18 (3.46%) Terraform
3 17 (3.27%) SOAP
4 10 (1.92%) Web Services
5 8 (1.54%) HTML
6 7 (1.35%) CSS
7 6 (1.15%) XML
8 5 (0.96%) JSON
9 4 (0.77%) .NET
9 4 (0.77%) Ajax
9 4 (0.77%) LDAP
10 3 (0.58%) AngularJS
11 2 (0.38%) Bootstrap
11 2 (0.38%) Entity Framework
11 2 (0.38%) Kafka
11 2 (0.38%) Mojolicious
11 2 (0.38%) OAuth2
11 2 (0.38%) React
11 2 (0.38%) RFC 2544
11 2 (0.38%) Vue
Miscellaneous
1 78 (15.00%) Onboarding
2 65 (12.50%) CMDB
3 29 (5.58%) Management Information System
4 20 (3.85%) Product Ownership
5 19 (3.65%) Enterprise Software
6 14 (2.69%) Cloud Native
7 11 (2.12%) Operational Technology
7 11 (2.12%) Virtual Team
8 9 (1.73%) AI Agents
9 8 (1.54%) Data Centre
9 8 (1.54%) Hybrid Cloud
9 8 (1.54%) PKI
9 8 (1.54%) Video Conferencing
10 6 (1.15%) IoT
10 6 (1.15%) NHS
11 5 (0.96%) Data Protection Act
11 5 (0.96%) FMCG
11 5 (0.96%) Greenfield Project
11 5 (0.96%) Security Operations Centre
12 4 (0.77%) Cyber Defence
Operating Systems
1 104 (20.00%) Windows
2 25 (4.81%) Windows 10
2 25 (4.81%) Windows Server
3 24 (4.62%) Linux
4 23 (4.42%) Apple iOS
5 21 (4.04%) Mac OS
6 9 (1.73%) Red Hat Enterprise Linux
7 8 (1.54%) Android
8 5 (0.96%) Windows Server 2019
9 3 (0.58%) Windows 7
10 2 (0.38%) Ubuntu
10 2 (0.38%) Windows Server 2016
11 1 (0.19%) AIX
11 1 (0.19%) Solaris
11 1 (0.19%) SUSE Linux Enterprise Server
11 1 (0.19%) Unix
Processes & Methodologies
1 254 (48.85%) ITSM
2 252 (48.46%) ITIL
3 199 (38.27%) Stakeholder Management
4 130 (25.00%) Continuous Improvement
5 108 (20.77%) Problem-Solving
5 108 (20.77%) Service Delivery
6 99 (19.04%) Agile
7 83 (15.96%) Roadmaps
8 76 (14.62%) Change Management
9 71 (13.65%) Customer Service
10 70 (13.46%) Stakeholder Engagement
11 69 (13.27%) AI
12 62 (11.92%) DevOps
13 57 (10.96%) Decision-Making
14 51 (9.81%) Incident Management
14 51 (9.81%) Migration
15 50 (9.62%) Cybersecurity
16 49 (9.42%) Project Delivery
17 46 (8.85%) User Experience
18 43 (8.27%) Service Design
Programming Languages
1 40 (7.69%) PowerShell
2 25 (4.81%) Python
3 23 (4.42%) JavaScript
4 17 (3.27%) SQL
5 11 (2.12%) Bash
6 5 (0.96%) Bicep
7 4 (0.77%) Groovy
8 3 (0.58%) COBOL
8 3 (0.58%) RPG
9 2 (0.38%) ActionScript
9 2 (0.38%) ActionScript 2.0
9 2 (0.38%) C#
9 2 (0.38%) Korn
9 2 (0.38%) Perl
10 1 (0.19%) C
10 1 (0.19%) Java
10 1 (0.19%) Shell Script
10 1 (0.19%) TypeScript
Qualifications
1 111 (21.35%) Security Cleared
2 83 (15.96%) SC Cleared
3 41 (7.88%) Degree
4 30 (5.77%) PMP
5 25 (4.81%) ITIL Certification
5 25 (4.81%) PMI Certification
6 16 (3.08%) ITIL Foundation Certificate
7 15 (2.88%) A+ Certification
8 12 (2.31%) Microsoft Certification
9 11 (2.12%) CISSP
9 11 (2.12%) Computer Science Degree
9 11 (2.12%) DV Cleared
10 9 (1.73%) BPSS Clearance
10 9 (1.73%) CISM
11 7 (1.35%) Cisco Certification
12 6 (1.15%) AWS Certification
12 6 (1.15%) Azure Certification
13 4 (0.77%) AWS Certified Solutions Architect
13 4 (0.77%) AWS Certified SysOps Administrator
13 4 (0.77%) Master's Degree
Quality Assurance & Compliance
1 54 (10.38%) SLA
2 23 (4.42%) QA
3 16 (3.08%) ISO/IEC 27001
4 15 (2.88%) Data Quality
5 10 (1.92%) NCSC
6 9 (1.73%) GRC
6 9 (1.73%) NIST
7 7 (1.35%) COBIT
8 6 (1.15%) Cyber Essentials
9 5 (0.96%) Cyber Essentials PLUS
9 5 (0.96%) PMO
10 4 (0.77%) GDPR
10 4 (0.77%) ISO/IEC 20000
10 4 (0.77%) PCI DSS
11 3 (0.58%) SOC 2
12 2 (0.38%) Accessibility
13 1 (0.19%) Actionable Recommendations
13 1 (0.19%) ISO 20022
13 1 (0.19%) NIST 800
13 1 (0.19%) SOC 1
System Software
1 71 (13.65%) Active Directory
2 21 (4.04%) VMware Infrastructure
3 9 (1.73%) vSphere
4 8 (1.54%) Virtual Desktop
5 7 (1.35%) Hyper-V
6 5 (0.96%) Docker
6 5 (0.96%) VMware ESXi
7 4 (0.77%) IAG
8 3 (0.58%) Virtual Servers
9 1 (0.19%) KVM
9 1 (0.19%) Squid
9 1 (0.19%) Virtual Machines
Systems Management
1 41 (7.88%) Microsoft Intune
2 19 (3.65%) SCCM
3 13 (2.50%) Ansible
4 12 (2.31%) Single Sign-On
5 8 (1.54%) Jamf Pro
6 7 (1.35%) Kubernetes
6 7 (1.35%) WSUS
7 6 (1.15%) Grafana
8 5 (0.96%) Puppet
9 3 (0.58%) Kibana
9 3 (0.58%) Packer
10 2 (0.38%) Prometheus
10 2 (0.38%) SCOM
10 2 (0.38%) systemd
11 1 (0.19%) Cisco Prime
11 1 (0.19%) Nagios
11 1 (0.19%) Netcool
11 1 (0.19%) Tivoli
11 1 (0.19%) Tivoli Monitoring
11 1 (0.19%) ZABBIX
Vendors
1 185 (35.58%) ServiceNow
2 152 (29.23%) Microsoft
3 26 (5.00%) VMware
4 20 (3.85%) Cisco
5 17 (3.27%) BMC
6 13 (2.50%) Apple
6 13 (2.50%) Dynatrace
6 13 (2.50%) Google
7 12 (2.31%) Zscaler
8 10 (1.92%) Salesforce
9 9 (1.73%) SAP
9 9 (1.73%) Splunk
10 7 (1.35%) Atlassian
10 7 (1.35%) Remedy
11 6 (1.15%) CrowdStrike
11 6 (1.15%) Oracle
12 5 (0.96%) Citrix
12 5 (0.96%) Fortinet
12 5 (0.96%) HP
12 5 (0.96%) IBM