Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 5 June 2026, with comparisons to the same periods in the previous two years.

6 months to
5 Jun 2026
Same period 2025 Same period 2024
Rank 158 134 131
Rank change year-on-year -24 -3 -17
Contract jobs citing Service Management 313 259 319
As % of all contract jobs in London 1.70% 2.14% 1.83%
As % of the Processes & Methodologies category 1.91% 2.32% 2.07%
Number of daily rates quoted 193 160 199
10th Percentile £268 £262 £255
25th Percentile £419 £400 £400
Median daily rate (50th Percentile) £545 £500 £510
Median % change year-on-year +9.00% -1.96% -2.86%
75th Percentile £638 £600 £650
90th Percentile £718 £700 £750
England median daily rate £519 £501 £524
% change year-on-year +3.65% -4.39% +0.67%
Number of hourly rates quoted 6 1 2
10th Percentile £26.11 - £23.25
25th Percentile £26.40 £27.50 £28.13
Median hourly rate £28.27 £30.00 £37.50
Median % change year-on-year -5.77% -20.00% +6.76%
75th Percentile £48.14 £32.50 £48.13
90th Percentile £64.13 - £53.75
England median hourly rate £71.92 £22.14 £17.72
% change year-on-year +224.82% +24.94% -49.73%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 16,370 11,170 15,406
As % of all contract IT jobs advertised in London 88.70% 92.31% 88.28%
Number of daily rates quoted 10,917 7,467 11,030
10th Percentile £358 £350 £340
25th Percentile £435 £429 £447
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -6.78%
75th Percentile £650 £688 £675
90th Percentile £763 £800 £800
England median daily rate £515 £520 £525
% change year-on-year -0.96% -0.95% -4.55%
Number of hourly rates quoted 245 194 318
10th Percentile £18.34 £16.50 £15.50
25th Percentile £25.19 £24.66 £20.00
Median hourly rate £37.00 £32.25 £28.00
Median % change year-on-year +14.73% +15.18% -28.21%
75th Percentile £59.00 £49.69 £48.75
90th Percentile £79.50 £63.18 £68.23
England median hourly rate £47.50 £28.50 £37.50
% change year-on-year +66.67% -24.00% +1.35%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 5 June 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 5 June 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 5 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -20 39 £475 -5.00% 34
West London -22 9 £625 +92.31% 4
South London -13 5 £190 -53.97% 2
North London +1 3 £400 -
East London -3 3 £550 +11.11% 2
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 23 (7.35%) Confluence
2 14 (4.47%) SharePoint
3 4 (1.28%) Microsoft Exchange
4 1 (0.32%) OpenStack
4 1 (0.32%) Oracle SOA Suite
4 1 (0.32%) Palantir Foundry
4 1 (0.32%) WebSphere
Applications
1 7 (2.24%) Microsoft Excel
2 6 (1.92%) Microsoft Project
2 6 (1.92%) MS Visio
3 4 (1.28%) Microsoft Office
3 4 (1.28%) Microsoft PowerPoint
4 3 (0.96%) Chatbot
5 2 (0.64%) Spreadsheet
Business Applications
1 4 (1.28%) Remedy ITSM
2 3 (0.96%) Oracle ERP
3 2 (0.64%) SAP PS
3 2 (0.64%) SAP S/4HANA
4 1 (0.32%) Oracle Payables
4 1 (0.32%) Oracle Procure-to-Pay
4 1 (0.32%) Oracle Receivables
4 1 (0.32%) Oracle Subledger Accounting
4 1 (0.32%) Teamcenter
Cloud Services
1 49 (15.65%) Azure
2 44 (14.06%) Microsoft 365
3 20 (6.39%) AWS
4 17 (5.43%) SaaS
5 16 (5.11%) Entra ID
6 9 (2.88%) Google Workspace
6 9 (2.88%) OneDrive
7 8 (2.56%) Azure DevOps
8 7 (2.24%) OCI
8 7 (2.24%) Power Platform
9 6 (1.92%) GitHub
10 4 (1.28%) Amazon CloudWatch
10 4 (1.28%) AWS Lambda
10 4 (1.28%) GCP
10 4 (1.28%) PaaS
10 4 (1.28%) Serverless
11 3 (0.96%) Amazon S3
11 3 (0.96%) Google Ads
11 3 (0.96%) IaaS
11 3 (0.96%) Microsoft Copilot
Communications & Networking
1 21 (6.71%) Firewall
2 18 (5.75%) VPN
3 12 (3.83%) TCP/IP
4 11 (3.51%) WAN
5 9 (2.88%) DNS
6 8 (2.56%) Network Security
7 7 (2.24%) SD-WAN
8 6 (1.92%) DMZ
9 4 (1.28%) LAN
10 3 (0.96%) 5G
10 3 (0.96%) Broadband
10 3 (0.96%) DHCP
10 3 (0.96%) SSL
11 2 (0.64%) 3GPP
11 2 (0.64%) HTTP
11 2 (0.64%) NGFW
11 2 (0.64%) Remote Desktop
11 2 (0.64%) VoIP
11 2 (0.64%) Wi-Fi
12 1 (0.32%) Wireless
Database & Business Intelligence
1 5 (1.60%) Power BI
2 2 (0.64%) Amazon Redshift
2 2 (0.64%) Oracle Reports
3 1 (0.32%) SQL Server
3 1 (0.32%) SQL Server Integration Services
3 1 (0.32%) Tableau
Development Applications
1 47 (15.02%) JIRA
2 4 (1.28%) Jenkins
2 4 (1.28%) ScriptRunner
3 3 (0.96%) Bitbucket
4 2 (0.64%) GitLab
4 2 (0.64%) TestRail
5 1 (0.32%) Cypress.io
5 1 (0.32%) Git
5 1 (0.32%) Selenium
General
1 98 (31.31%) Social Skills
2 68 (21.73%) Finance
3 47 (15.02%) Analytical Skills
4 33 (10.54%) Public Sector
5 29 (9.27%) Banking
6 23 (7.35%) Telecoms
7 11 (3.51%) Legal
8 8 (2.56%) Documentation Skills
9 7 (2.24%) Front Office
9 7 (2.24%) Investment Banking
9 7 (2.24%) Local Government
10 6 (1.92%) Retail
11 5 (1.60%) Inclusion and Diversity
11 5 (1.60%) Influencing Skills
11 5 (1.60%) Organisational Skills
11 5 (1.60%) Police
12 4 (1.28%) Financial Institution
12 4 (1.28%) International Banking
12 4 (1.28%) Law
13 3 (0.96%) Games
Job Titles
1 43 (13.74%) Architect
2 35 (11.18%) Analyst
2 35 (11.18%) Consultant
3 28 (8.95%) Lead
4 24 (7.67%) IT Manager
4 24 (7.67%) Senior
5 19 (6.07%) Project Manager
6 18 (5.75%) ServiceNow Architect
7 16 (5.11%) Service Manager
8 12 (3.83%) IT Analyst
8 12 (3.83%) Solutions Architect
9 11 (3.51%) Developer
9 11 (3.51%) Management Consultant
9 11 (3.51%) Support Engineer
10 10 (3.19%) IT Support
10 10 (3.19%) Service Analyst
10 10 (3.19%) ServiceNow Consultant
11 9 (2.88%) Business Consultant
11 9 (2.88%) Delivery Manager
11 9 (2.88%) ITSM Consultant
Libraries, Frameworks & Software Standards
1 21 (6.71%) REST
2 14 (4.47%) SOAP
3 6 (1.92%) HTML
4 5 (1.60%) CSS
4 5 (1.60%) Middleware
5 3 (0.96%) AngularJS
5 3 (0.96%) Web Services
6 2 (0.64%) Bootstrap
6 2 (0.64%) EDI
6 2 (0.64%) Elastic Stack
6 2 (0.64%) JSON
6 2 (0.64%) Oracle Fusion
6 2 (0.64%) XML
7 1 (0.32%) 802.1X
7 1 (0.32%) LDAP
7 1 (0.32%) Lightning Web Components
7 1 (0.32%) Microsoft Graph
7 1 (0.32%) XML Messaging
Miscellaneous
1 36 (11.50%) Onboarding
2 33 (10.54%) CMDB
3 20 (6.39%) Product Ownership
4 14 (4.47%) Data Centre
5 7 (2.24%) Management Information System
5 7 (2.24%) Virtual Team
6 6 (1.92%) Algorithms
7 4 (1.28%) Client/Server
8 3 (0.96%) Analytical Mindset
8 3 (0.96%) Greenfield Project
8 3 (0.96%) IoT
8 3 (0.96%) iPhone
8 3 (0.96%) Legacy Systems
8 3 (0.96%) Operational Technology
8 3 (0.96%) Renewable Energy
9 2 (0.64%) AI Agents
9 2 (0.64%) Linux Command Line
9 2 (0.64%) Security Operations Centre
9 2 (0.64%) TM Forum
9 2 (0.64%) Video Conferencing
Operating Systems
1 42 (13.42%) Windows
2 8 (2.56%) Android
2 8 (2.56%) Apple iOS
3 7 (2.24%) Mac OS
4 6 (1.92%) Linux
4 6 (1.92%) Windows Server
5 5 (1.60%) Windows 10
6 2 (0.64%) Red Hat Enterprise Linux
6 2 (0.64%) Windows Server 2019
7 1 (0.32%) Ubuntu
7 1 (0.32%) Windows Server 2012
7 1 (0.32%) Windows Server 2016
Processes & Methodologies
1 157 (50.16%) ITIL
2 140 (44.73%) ITSM
3 91 (29.07%) Stakeholder Management
4 69 (22.04%) Agile
5 67 (21.41%) Problem-Solving
6 63 (20.13%) Service Delivery
7 58 (18.53%) Continuous Improvement
8 41 (13.10%) Roadmaps
9 40 (12.78%) Change Management
10 38 (12.14%) Stakeholder Engagement
11 37 (11.82%) Project Management
12 34 (10.86%) DevOps
12 34 (10.86%) Migration
13 32 (10.22%) Incident Management
14 31 (9.90%) Decision-Making
15 30 (9.58%) Problem Management
16 24 (7.67%) Customer Service
17 23 (7.35%) AI
17 23 (7.35%) Service Design
18 21 (6.71%) Process Improvement
Programming Languages
1 21 (6.71%) PowerShell
2 20 (6.39%) JavaScript
3 10 (3.19%) Python
4 8 (2.56%) SQL
5 5 (1.60%) Groovy
6 4 (1.28%) Bash
7 2 (0.64%) ActionScript
7 2 (0.64%) ActionScript 2.0
7 2 (0.64%) Java
8 1 (0.32%) Apex Code
8 1 (0.32%) C
8 1 (0.32%) Kotlin
8 1 (0.32%) Shell Script
Qualifications
1 41 (13.10%) Security Cleared
2 31 (9.90%) SC Cleared
3 26 (8.31%) Degree
4 20 (6.39%) ITIL Certification
5 11 (3.51%) PMP
6 9 (2.88%) DV Cleared
6 9 (2.88%) PMI Certification
7 6 (1.92%) Master's Degree
8 4 (1.28%) BPSS Clearance
8 4 (1.28%) CISA
8 4 (1.28%) ISO 27001 Lead Implementer
8 4 (1.28%) ITIL Foundation Certificate
8 4 (1.28%) Microsoft Certification
9 3 (0.96%) Computer Science Degree
9 3 (0.96%) MBA
9 3 (0.96%) MCSA
10 2 (0.64%) AWS Certification
10 2 (0.64%) Azure Certification
10 2 (0.64%) CISM
10 2 (0.64%) CISSP
Quality Assurance & Compliance
1 30 (9.58%) SLA
2 17 (5.43%) ISO/IEC 27001
3 11 (3.51%) COBIT
4 9 (2.88%) QA
5 8 (2.56%) GDPR
5 8 (2.56%) PCI DSS
6 7 (2.24%) Data Quality
7 6 (1.92%) NIST
7 6 (1.92%) PMO
7 6 (1.92%) Sarbanes-Oxley
8 5 (1.60%) GRC
9 2 (0.64%) ISO/IEC 42001
9 2 (0.64%) SOC 1
9 2 (0.64%) SOC 2
10 1 (0.32%) Accessibility
10 1 (0.32%) Cyber Essentials
10 1 (0.32%) Cyber Essentials PLUS
10 1 (0.32%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.32%) ITGC
10 1 (0.32%) NCSC
System Software
1 28 (8.95%) Active Directory
2 4 (1.28%) Virtual Desktop
2 4 (1.28%) VMware Infrastructure
3 3 (0.96%) Hyper-V
4 2 (0.64%) IAG
5 1 (0.32%) Microsoft Virtual Server
5 1 (0.32%) NFS
5 1 (0.32%) Squid
5 1 (0.32%) Virtual Servers
5 1 (0.32%) VMware NSX
Systems Management
1 9 (2.88%) Microsoft Intune
1 9 (2.88%) SCCM
2 7 (2.24%) Jamf Pro
2 7 (2.24%) WSUS
3 5 (1.60%) Terraform
4 3 (0.96%) Ansible
5 2 (0.64%) FortiGate
5 2 (0.64%) HP ALM
5 2 (0.64%) Kubernetes
6 1 (0.32%) CASB
6 1 (0.32%) Control-M
6 1 (0.32%) EMC VPLEX
6 1 (0.32%) Grafana
6 1 (0.32%) Packer
6 1 (0.32%) Prometheus
6 1 (0.32%) Puppet
6 1 (0.32%) Single Sign-On
6 1 (0.32%) vMotion
Vendors
1 105 (33.55%) ServiceNow
2 49 (15.65%) Microsoft
3 14 (4.47%) Atlassian
4 11 (3.51%) IFS
5 10 (3.19%) Oracle
6 9 (2.88%) SAP
7 8 (2.56%) Citrix
8 7 (2.24%) Bloomberg
8 7 (2.24%) Cisco
8 7 (2.24%) Google
8 7 (2.24%) Reuters
8 7 (2.24%) VMware
8 7 (2.24%) Zscaler
9 6 (1.92%) ION Trading
9 6 (1.92%) Remedy
9 6 (1.92%) Workday
10 5 (1.60%) Salesforce
11 3 (0.96%) Apple
11 3 (0.96%) Fortinet
11 3 (0.96%) Splunk