Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 6 June 2026, with comparisons to the same periods in the previous two years.

6 months to
6 Jun 2026
Same period 2025 Same period 2024
Rank 161 136 138
Rank change year-on-year -25 +2 -28
Contract jobs citing Service Management 316 258 320
As % of all contract jobs in London 1.70% 2.13% 1.83%
As % of the Processes & Methodologies category 1.92% 2.30% 2.07%
Number of daily rates quoted 196 160 201
10th Percentile £273 £262 £256
25th Percentile £418 £400 £400
Median daily rate (50th Percentile) £543 £500 £513
Median % change year-on-year +8.50% -2.44% -2.38%
75th Percentile £638 £596 £650
90th Percentile £716 £700 £750
England median daily rate £520 £500 £525
% change year-on-year +3.95% -4.71% +0.96%
Number of hourly rates quoted 6 1 2
10th Percentile £26.11 - £23.25
25th Percentile £26.40 £27.50 £28.13
Median hourly rate £28.27 £30.00 £37.50
Median % change year-on-year -5.77% -20.00% +6.76%
75th Percentile £48.14 £32.50 £48.13
90th Percentile £64.13 - £53.75
England median hourly rate £71.92 £22.14 £17.72
% change year-on-year +224.82% +24.94% -49.73%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 16,474 11,204 15,470
As % of all contract IT jobs advertised in London 88.70% 92.30% 88.31%
Number of daily rates quoted 10,987 7,490 11,076
10th Percentile £358 £350 £340
25th Percentile £435 £425 £445
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -6.78%
75th Percentile £650 £683 £675
90th Percentile £763 £800 £800
England median daily rate £515 £520 £525
% change year-on-year -0.96% -0.95% -4.55%
Number of hourly rates quoted 247 196 317
10th Percentile £18.48 £16.50 £15.50
25th Percentile £25.22 £24.66 £20.00
Median hourly rate £37.50 £32.25 £28.00
Median % change year-on-year +16.28% +15.18% -28.21%
75th Percentile £58.96 £49.75 £48.75
90th Percentile £79.25 £63.50 £68.30
England median hourly rate £47.50 £28.53 £37.50
% change year-on-year +66.52% -23.93% +1.99%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 6 June 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 6 June 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 6 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -24 40 £475 -5.00% 39
West London -22 9 £625 +92.31% 4
South London -12 5 £190 -53.97% 2
North London +1 3 £400 -
East London -3 3 £550 +11.11% 2
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 23 (7.28%) Confluence
2 14 (4.43%) SharePoint
3 4 (1.27%) Microsoft Exchange
4 1 (0.32%) OpenStack
4 1 (0.32%) Oracle Collaboration Suite
4 1 (0.32%) Oracle SOA Suite
4 1 (0.32%) Palantir Foundry
4 1 (0.32%) WebSphere
Applications
1 7 (2.22%) Microsoft Excel
2 6 (1.90%) Microsoft Project
2 6 (1.90%) MS Visio
3 4 (1.27%) Microsoft Office
3 4 (1.27%) Microsoft PowerPoint
4 3 (0.95%) Chatbot
5 2 (0.63%) Spreadsheet
Business Applications
1 4 (1.27%) Remedy ITSM
2 3 (0.95%) Oracle ERP
3 2 (0.63%) SAP PS
3 2 (0.63%) SAP S/4HANA
4 1 (0.32%) Oracle Payables
4 1 (0.32%) Oracle Procure-to-Pay
4 1 (0.32%) Oracle Receivables
4 1 (0.32%) Oracle Subledger Accounting
4 1 (0.32%) Teamcenter
Cloud Services
1 49 (15.51%) Azure
2 44 (13.92%) Microsoft 365
3 20 (6.33%) AWS
4 17 (5.38%) SaaS
5 16 (5.06%) Entra ID
6 9 (2.85%) Google Workspace
6 9 (2.85%) OneDrive
7 8 (2.53%) Azure DevOps
8 7 (2.22%) OCI
8 7 (2.22%) Power Platform
9 6 (1.90%) GitHub
10 4 (1.27%) Amazon CloudWatch
10 4 (1.27%) AWS Lambda
10 4 (1.27%) GCP
10 4 (1.27%) PaaS
10 4 (1.27%) Serverless
11 3 (0.95%) Amazon S3
11 3 (0.95%) Google Ads
11 3 (0.95%) IaaS
11 3 (0.95%) Microsoft Copilot
Communications & Networking
1 21 (6.65%) Firewall
2 18 (5.70%) VPN
3 12 (3.80%) TCP/IP
4 11 (3.48%) WAN
5 9 (2.85%) DNS
6 8 (2.53%) Network Security
7 7 (2.22%) SD-WAN
8 6 (1.90%) DMZ
9 4 (1.27%) 5G
9 4 (1.27%) LAN
10 3 (0.95%) Broadband
10 3 (0.95%) DHCP
10 3 (0.95%) SSL
11 2 (0.63%) 3GPP
11 2 (0.63%) 4G
11 2 (0.63%) HTTP
11 2 (0.63%) NGFW
11 2 (0.63%) Remote Desktop
11 2 (0.63%) VoIP
11 2 (0.63%) Wi-Fi
Database & Business Intelligence
1 5 (1.58%) Power BI
2 2 (0.63%) Amazon Redshift
2 2 (0.63%) Oracle Reports
3 1 (0.32%) SQL Server
3 1 (0.32%) SQL Server Integration Services
3 1 (0.32%) Tableau
Development Applications
1 47 (14.87%) JIRA
2 4 (1.27%) Jenkins
2 4 (1.27%) ScriptRunner
3 3 (0.95%) Bitbucket
4 2 (0.63%) GitLab
4 2 (0.63%) TestRail
5 1 (0.32%) Cypress.io
5 1 (0.32%) Git
5 1 (0.32%) Selenium
General
1 99 (31.33%) Social Skills
2 69 (21.84%) Finance
3 47 (14.87%) Analytical Skills
4 34 (10.76%) Public Sector
5 29 (9.18%) Banking
6 24 (7.59%) Telecoms
7 11 (3.48%) Legal
8 8 (2.53%) Documentation Skills
9 7 (2.22%) Front Office
9 7 (2.22%) Investment Banking
9 7 (2.22%) Local Government
10 6 (1.90%) Retail
11 5 (1.58%) Inclusion and Diversity
11 5 (1.58%) Influencing Skills
11 5 (1.58%) Organisational Skills
11 5 (1.58%) Police
12 4 (1.27%) Financial Institution
12 4 (1.27%) International Banking
12 4 (1.27%) Law
13 3 (0.95%) Games
Job Titles
1 43 (13.61%) Architect
2 36 (11.39%) Consultant
3 35 (11.08%) Analyst
4 28 (8.86%) Lead
5 24 (7.59%) IT Manager
5 24 (7.59%) Senior
6 20 (6.33%) Project Manager
7 18 (5.70%) ServiceNow Architect
8 16 (5.06%) Service Manager
9 12 (3.80%) IT Analyst
9 12 (3.80%) Management Consultant
9 12 (3.80%) Solutions Architect
10 11 (3.48%) Developer
10 11 (3.48%) Support Engineer
11 10 (3.16%) IT Support
11 10 (3.16%) Service Analyst
11 10 (3.16%) ServiceNow Consultant
12 9 (2.85%) Business Consultant
12 9 (2.85%) Delivery Manager
12 9 (2.85%) ITSM Consultant
Libraries, Frameworks & Software Standards
1 21 (6.65%) REST
2 14 (4.43%) SOAP
3 6 (1.90%) HTML
4 5 (1.58%) CSS
4 5 (1.58%) Middleware
5 3 (0.95%) AngularJS
5 3 (0.95%) Web Services
6 2 (0.63%) Bootstrap
6 2 (0.63%) EDI
6 2 (0.63%) Elastic Stack
6 2 (0.63%) JSON
6 2 (0.63%) Oracle Fusion
6 2 (0.63%) XML
7 1 (0.32%) 802.1X
7 1 (0.32%) LDAP
7 1 (0.32%) Lightning Web Components
7 1 (0.32%) Microsoft Graph
7 1 (0.32%) XML Messaging
Miscellaneous
1 36 (11.39%) Onboarding
2 33 (10.44%) CMDB
3 20 (6.33%) Product Ownership
4 14 (4.43%) Data Centre
5 7 (2.22%) Management Information System
5 7 (2.22%) Virtual Team
6 6 (1.90%) Algorithms
7 4 (1.27%) Client/Server
7 4 (1.27%) Operational Technology
8 3 (0.95%) Analytical Mindset
8 3 (0.95%) Greenfield Project
8 3 (0.95%) IoT
8 3 (0.95%) iPhone
8 3 (0.95%) Legacy Systems
8 3 (0.95%) Renewable Energy
9 2 (0.63%) Data Protection Act
9 2 (0.63%) FMCG
9 2 (0.63%) Hybrid Cloud
9 2 (0.63%) PKI
9 2 (0.63%) Video Conferencing
Operating Systems
1 42 (13.29%) Windows
2 8 (2.53%) Android
2 8 (2.53%) Apple iOS
3 7 (2.22%) Mac OS
4 6 (1.90%) Linux
4 6 (1.90%) Windows Server
5 5 (1.58%) Windows 10
6 2 (0.63%) Red Hat Enterprise Linux
6 2 (0.63%) Windows Server 2019
7 1 (0.32%) Ubuntu
7 1 (0.32%) Windows Server 2012
7 1 (0.32%) Windows Server 2016
Processes & Methodologies
1 158 (50.00%) ITIL
2 140 (44.30%) ITSM
3 92 (29.11%) Stakeholder Management
4 69 (21.84%) Agile
5 67 (21.20%) Problem-Solving
6 63 (19.94%) Service Delivery
7 58 (18.35%) Continuous Improvement
8 42 (13.29%) Roadmaps
9 41 (12.97%) Change Management
10 40 (12.66%) Stakeholder Engagement
11 37 (11.71%) Project Management
12 35 (11.08%) Migration
13 34 (10.76%) DevOps
14 32 (10.13%) Incident Management
15 31 (9.81%) Decision-Making
16 30 (9.49%) Problem Management
17 24 (7.59%) Customer Service
17 24 (7.59%) Service Design
18 23 (7.28%) AI
19 21 (6.65%) Process Improvement
Programming Languages
1 21 (6.65%) PowerShell
2 20 (6.33%) JavaScript
3 10 (3.16%) Python
4 8 (2.53%) SQL
5 5 (1.58%) Groovy
6 4 (1.27%) Bash
7 2 (0.63%) ActionScript
7 2 (0.63%) ActionScript 2.0
7 2 (0.63%) Java
8 1 (0.32%) Apex Code
8 1 (0.32%) C
8 1 (0.32%) Kotlin
8 1 (0.32%) Shell Script
Qualifications
1 42 (13.29%) Security Cleared
2 31 (9.81%) SC Cleared
3 26 (8.23%) Degree
4 20 (6.33%) ITIL Certification
5 12 (3.80%) PMP
6 10 (3.16%) PMI Certification
7 9 (2.85%) DV Cleared
8 6 (1.90%) Master's Degree
9 4 (1.27%) BPSS Clearance
9 4 (1.27%) CISA
9 4 (1.27%) ISO 27001 Lead Implementer
9 4 (1.27%) ITIL Foundation Certificate
9 4 (1.27%) Microsoft Certification
10 3 (0.95%) CISM
10 3 (0.95%) CISSP
10 3 (0.95%) Computer Science Degree
10 3 (0.95%) MBA
10 3 (0.95%) MCSA
11 2 (0.63%) AWS Certification
11 2 (0.63%) Azure Certification
Quality Assurance & Compliance
1 30 (9.49%) SLA
2 18 (5.70%) ISO/IEC 27001
3 11 (3.48%) COBIT
4 10 (3.16%) QA
5 9 (2.85%) GDPR
6 8 (2.53%) PCI DSS
7 7 (2.22%) Data Quality
7 7 (2.22%) NIST
8 6 (1.90%) PMO
8 6 (1.90%) Sarbanes-Oxley
9 5 (1.58%) GRC
10 3 (0.95%) SOC 2
11 2 (0.63%) ISO/IEC 42001
11 2 (0.63%) SOC 1
12 1 (0.32%) Accessibility
12 1 (0.32%) Cyber Essentials
12 1 (0.32%) Cyber Essentials PLUS
12 1 (0.32%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 1 (0.32%) ITGC
12 1 (0.32%) NCSC
System Software
1 28 (8.86%) Active Directory
2 4 (1.27%) Virtual Desktop
2 4 (1.27%) VMware Infrastructure
3 3 (0.95%) Hyper-V
4 2 (0.63%) IAG
5 1 (0.32%) Microsoft Virtual Server
5 1 (0.32%) NFS
5 1 (0.32%) Squid
5 1 (0.32%) Virtual Servers
5 1 (0.32%) VMware NSX
Systems Management
1 9 (2.85%) Microsoft Intune
1 9 (2.85%) SCCM
2 7 (2.22%) Jamf Pro
2 7 (2.22%) WSUS
3 5 (1.58%) Terraform
4 3 (0.95%) Ansible
5 2 (0.63%) FortiGate
5 2 (0.63%) HP ALM
5 2 (0.63%) Kubernetes
6 1 (0.32%) CASB
6 1 (0.32%) Control-M
6 1 (0.32%) EMC VPLEX
6 1 (0.32%) Grafana
6 1 (0.32%) Packer
6 1 (0.32%) Prometheus
6 1 (0.32%) Puppet
6 1 (0.32%) Single Sign-On
6 1 (0.32%) vMotion
Vendors
1 105 (33.23%) ServiceNow
2 49 (15.51%) Microsoft
3 14 (4.43%) Atlassian
4 11 (3.48%) IFS
4 11 (3.48%) Oracle
5 9 (2.85%) SAP
6 8 (2.53%) Citrix
7 7 (2.22%) Bloomberg
7 7 (2.22%) Cisco
7 7 (2.22%) Google
7 7 (2.22%) Reuters
7 7 (2.22%) VMware
7 7 (2.22%) Zscaler
8 6 (1.90%) ION Trading
8 6 (1.90%) Remedy
8 6 (1.90%) Workday
9 5 (1.58%) Salesforce
10 3 (0.95%) Apple
10 3 (0.95%) Fortinet
10 3 (0.95%) Splunk