The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Service Management
England / London
Rank 106 110 97
Rank change year-on-year +4 -13  
Contract jobs citing Service Management 452 493 470
As % of all contract IT jobs advertised in London 2.35% 2.23% 2.22%
As % of the Processes & Methodologies category 2.76% 2.61% 2.70%
Number of daily rates quoted 290 335 329
Median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.55% -  
90% offered a daily rate of more than £275 £300 £260
10% offered a daily rate of more than £600 £600 £550
UK excluding London median daily rate £405 £399 £353
% change year-on-year +1.50% +13.11%  
Number of hourly rates quoted 4 3 8
Median hourly rate £16.38 £11.50 £17.00
Median hourly rate % change year-on-year +42.39% -32.35%  
90% offered a hourly rate of more than £14.37 £11.50 £14.93
10% offered a hourly rate of more than £32.35 £21.19 £49.55
UK excluding London median hourly rate £15.90 £14.00 £14.38
% change year-on-year +13.57% -2.60%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
London
Contract job vacancies with a requirement for process and methodology skills 16395 18853 17384
As % of all contract IT job vacancies advertised in London 85.18% 85.15% 82.03%
Number of daily rates quoted 11793 13608 12215
Median daily rate £480 £475 £450
Median daily rate % change year-on-year +1.05% +5.55%  
90% offered a daily rate of more than £345 £325 £310
10% offered a daily rate of more than £650 £625 £615
UK excluding London median daily rate £410 £400 £398
% change year-on-year +2.50% +0.62%  
Number of hourly rates quoted 167 194 249
Median hourly rate £32.50 £22.50 £20.00
Median hourly rate % change year-on-year +44.44% +12.50%  
90% offered a hourly rate of more than £14.20 £12.50 £11.00
10% offered a hourly rate of more than £55.00 £52.50 £55.00
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

Service Management
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in London.

Contractor daily rate trend for Service Management in London

Service Management
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Service Management in London over the 3 months to 26 March 2017.

Contractor daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management in London.

Contractor hourly rate trend for Service Management in London

Service Management
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing Service Management in London over the 3 months to 26 March 2017.

Contractor hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 57 £475 +5.55% 12
Bromley +3 8 £550 +22.22%
Uxbridge +10 6 £395 - 1
Croydon -7 5 £438 +8.02%
Canary Wharf -4 3 £610 -10.94%
Docklands, London - 3 £550 -
Hammersmith +1 2 £520 +20.93%
Hayes - 2 - -
Westminster +3 1 £550 +25.00%
West End of London +1 1 - - 1
Hillingdon - 1 £315 -
Chessington - 1 £300 -
Hounslow - 1 - -
Hendon - 1 £214 -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 26 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Service Management.

1 529 (57.94%) ITIL
2 271 (29.68%) ITSM
3 206 (22.56%) Security Cleared
4 204 (22.34%) Agile Software Development
5 192 (21.03%) Finance
6 158 (17.31%) SC Cleared
7 152 (16.65%) ServiceNow
8 143 (15.66%) Service Delivery
9 135 (14.79%) Windows
10 129 (14.13%) Microsoft
11 128 (14.02%) Project Management
12 121 (13.25%) Linux
13 119 (13.03%) Stakeholder Management
14 113 (12.38%) Change Management
15 108 (11.83%) Configuration Management
16 105 (11.50%) VMware
17 101 (11.06%) Scrum
17 101 (11.06%) MS Excel
18 94 (10.30%) JavaScript
19 93 (10.19%) Active Directory
20 91 (9.97%) ITIL V3
21 89 (9.75%) SLA
22 88 (9.64%) DevOps
23 87 (9.53%) Analytical Skills
24 83 (9.09%) HTML
25 77 (8.43%) Oracle
26 75 (8.21%) Service Design
27 74 (8.11%) XML
28 70 (7.67%) ITIL Certification
29 69 (7.56%) CSS

Service Management
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (5.81%) CMS
1 53 (5.81%) Confluence
2 27 (2.96%) Apache
3 26 (2.85%) Elasticsearch
4 25 (2.74%) SharePoint
5 18 (1.97%) MS Exchange
6 14 (1.53%) Blackberry Enterprise Server
7 13 (1.42%) nginx
8 12 (1.31%) Skype for Business
8 12 (1.31%) WebSphere
9 11 (1.20%) Tomcat
10 7 (0.77%) WebSphere Application Server
11 5 (0.55%) OpenStack
12 4 (0.44%) Adobe Experience Manager
12 4 (0.44%) JBoss
13 3 (0.33%) Exchange Server 2010
13 3 (0.33%) Liferay
13 3 (0.33%) Oracle SOA Suite
13 3 (0.33%) Oracle Workflow
14 2 (0.22%) Apache Pig
Applications
1 101 (11.06%) MS Excel
2 66 (7.23%) MS Office
3 22 (2.41%) MS PowerPoint
4 19 (2.08%) HipChat
5 15 (1.64%) MS Visio
6 11 (1.20%) MS Project
7 4 (0.44%) Spreadsheet
Business Applications
1 16 (1.75%) Remedy ITSM
2 11 (1.20%) Dynamics CRM
3 9 (0.99%) SAP Oil and Gas
4 4 (0.44%) Lorenzo
5 3 (0.33%) Cognos TM1
6 2 (0.22%) Oracle BPM
6 2 (0.22%) SAP CRM
6 2 (0.22%) SAP FI
6 2 (0.22%) SAP SD
7 1 (0.11%) assyst
7 1 (0.11%) Dynamics AX
7 1 (0.11%) Endur
7 1 (0.11%) Findur
7 1 (0.11%) Oracle EBS
7 1 (0.11%) Oracle ERP
7 1 (0.11%) Remedy AR System
7 1 (0.11%) RMDS
7 1 (0.11%) SAP ERP
7 1 (0.11%) Unit4 Business World
7 1 (0.11%) Workday HCM
Cloud Services
1 62 (6.79%) Amazon AWS
2 29 (3.18%) Office 365
3 25 (2.74%) Microsoft Azure
4 18 (1.97%) SaaS
5 11 (1.20%) PaaS
6 8 (0.88%) Google Drive
6 8 (0.88%) IaaS
7 7 (0.77%) Cloud Computing
8 5 (0.55%) G Suite
9 4 (0.44%) Amazon CloudWatch
9 4 (0.44%) Amazon EC2
9 4 (0.44%) Amazon ELB
9 4 (0.44%) Amazon S3
9 4 (0.44%) GitHub
9 4 (0.44%) Virtual Private Cloud
10 3 (0.33%) OneDrive
10 3 (0.33%) Yammer
11 2 (0.22%) Azure Active Directory
12 1 (0.11%) Boomi
12 1 (0.11%) Mimecast
Communications & Networking
1 61 (6.68%) DNS
2 55 (6.02%) Firewall
3 46 (5.04%) WAN
4 42 (4.60%) LAN
5 37 (4.05%) VPN
6 36 (3.94%) TCP/IP
7 29 (3.18%) Wireless
8 27 (2.96%) SSH
9 26 (2.85%) OpenLDAP
9 26 (2.85%) OpenVPN
10 22 (2.41%) Network Security
10 22 (2.41%) Reverse Proxy
11 21 (2.30%) Cisco Nexus
12 20 (2.19%) LDAP
12 20 (2.19%) SSL
13 17 (1.86%) IPsec
14 14 (1.53%) SAN
14 14 (1.53%) Skype
15 13 (1.42%) Internet
16 12 (1.31%) Cisco ASA
Database & Business Intelligence
1 44 (4.82%) PostgreSQL
2 41 (4.49%) Oracle Database
3 25 (2.74%) SQL Server
4 24 (2.63%) Hadoop
4 24 (2.63%) Oracle Database 11g
5 15 (1.64%) Relational Database
6 13 (1.42%) MySQL
7 12 (1.31%) Big Data
8 9 (0.99%) SQL Server 2012
9 7 (0.77%) Data Warehouse
9 7 (0.77%) DB2
10 5 (0.55%) FileMaker
11 4 (0.44%) Amazon RDS
11 4 (0.44%) Apache Hive
11 4 (0.44%) Electronic Patient Records
11 4 (0.44%) HBase
12 3 (0.33%) Oracle Reports
13 2 (0.22%) MongoDB
13 2 (0.22%) QlikView
13 2 (0.22%) SQL Server Reporting Services
Development Applications
1 69 (7.56%) JIRA
2 56 (6.13%) Jenkins
3 47 (5.15%) Git (software)
4 36 (3.94%) Sonatype Nexus
5 32 (3.50%) JUnit
5 32 (3.50%) Maven
6 31 (3.40%) Ant
7 26 (2.85%) Liquibase
7 26 (2.85%) SonarQube
8 19 (2.08%) JIRA Agile
9 14 (1.53%) Bitbucket
10 9 (0.99%) Vagrant
11 6 (0.66%) Atlassian Bamboo
11 6 (0.66%) TeamCity
12 4 (0.44%) Subversion
13 3 (0.33%) Oracle APEX
14 2 (0.22%) Selenium
14 2 (0.22%) Team Foundation Server
14 2 (0.22%) Visual Studio Team System
15 1 (0.11%) FitNesse
General
1 192 (21.03%) Finance
2 63 (6.90%) Retail
3 52 (5.70%) Banking
4 27 (2.96%) Law
5 26 (2.85%) Legal
5 26 (2.85%) Manufacturing
6 25 (2.74%) Pharmaceutical
7 23 (2.52%) Telecoms
8 22 (2.41%) Financial Institution
9 20 (2.19%) Marketing
10 10 (1.10%) Investment Banking
11 9 (0.99%) Electronics
12 8 (0.88%) Back Office
13 6 (0.66%) Retail Banking
14 4 (0.44%) Games
15 3 (0.33%) Billing
15 3 (0.33%) Corporate Banking
15 3 (0.33%) German Language
16 2 (0.22%) French Language
16 2 (0.22%) Multimedia
Job Titles
1 173 (18.95%) Analyst
2 112 (12.27%) Developer
3 94 (10.30%) Service Manager
4 72 (7.89%) Consultant
5 70 (7.67%) Architect
6 67 (7.34%) ServiceNow Developer
7 54 (5.91%) Project Manager
7 54 (5.91%) Service Analyst
8 52 (5.70%) Business Analyst
9 41 (4.49%) Delivery Manager
10 39 (4.27%) Services Delivery Manager
11 36 (3.94%) Support Analyst
12 31 (3.40%) Service Architect
13 30 (3.29%) DevOps Engineer
14 29 (3.18%) Service Desk Analyst
15 25 (2.74%) ITIL Manager
16 23 (2.52%) Infrastructure Engineer
17 22 (2.41%) Administrator
17 22 (2.41%) IT Manager
18 20 (2.19%) Network Engineer
Libraries, Frameworks & Software Standards
1 83 (9.09%) HTML
2 74 (8.11%) XML
3 69 (7.56%) CSS
4 42 (4.60%) Software Packaging
5 31 (3.40%) Ajax
6 30 (3.29%) JSON
6 30 (3.29%) Web Services
7 26 (2.85%) Elastic Stack
7 26 (2.85%) MCollective
8 23 (2.52%) AngularJS
9 19 (2.08%) SOAP
10 17 (1.86%) HTML5
10 17 (1.86%) Middleware
11 15 (1.64%) REST
12 14 (1.53%) RSS
12 14 (1.53%) XHTML
12 14 (1.53%) XSLT
13 11 (1.20%) PostGIS
14 7 (0.77%) FIX Protocol
14 7 (0.77%) Twitter Bootstrap
Miscellaneous
1 87 (9.53%) Analytical Skills
2 50 (5.48%) Management Information System
3 48 (5.26%) CMDB
4 40 (4.38%) Data Centre
5 22 (2.41%) Blackberry
6 20 (2.19%) Virtual Team
7 19 (2.08%) User Experience
8 14 (1.53%) Equities
8 14 (1.53%) Web 2.0
9 10 (1.10%) NHS
10 9 (0.99%) Smartphone
11 8 (0.88%) Clustering
11 8 (0.88%) Computer Science
12 7 (0.77%) Derivative
12 7 (0.77%) Fixed Income
13 5 (0.55%) Data Structures
13 5 (0.55%) Mainframe
13 5 (0.55%) Reference Data
13 5 (0.55%) Tandem
14 4 (0.44%) Linux Command Line
Operating Systems
1 135 (14.79%) Windows
2 121 (13.25%) Linux
3 49 (5.37%) Windows Server
4 46 (5.04%) CentOS
5 43 (4.71%) Unix
6 37 (4.05%) Red Hat Enterprise Linux
7 28 (3.07%) Windows 7
8 25 (2.74%) Windows 10
9 21 (2.30%) Windows Server 2012
10 15 (1.64%) Ubuntu
11 14 (1.53%) AIX
12 13 (1.42%) Mac OS X
12 13 (1.42%) Oracle Linux
12 13 (1.42%) RancherOS
12 13 (1.42%) VyOS
12 13 (1.42%) Windows Server 2003
13 10 (1.10%) SUSE Linux Enterprise Server
13 10 (1.10%) Windows Server 2008
14 8 (0.88%) Apple iOS
14 8 (0.88%) SUSE
Processes & Methodologies
1 529 (57.94%) ITIL
2 271 (29.68%) ITSM
3 204 (22.34%) Agile Software Development
4 143 (15.66%) Service Delivery
5 128 (14.02%) Project Management
6 119 (13.03%) Stakeholder Management
7 113 (12.38%) Change Management
8 108 (11.83%) Configuration Management
9 101 (11.06%) Scrum
10 91 (9.97%) ITIL V3
11 88 (9.64%) DevOps
12 75 (8.21%) Service Design
13 68 (7.45%) Workflow
14 67 (7.34%) Problem Management
15 65 (7.12%) PRINCE2
16 63 (6.90%) Continuous Improvement
17 56 (6.13%) Incident Management
18 52 (5.70%) Release Management
19 48 (5.26%) Continuous Integration
20 46 (5.04%) Coaching
Programming Languages
1 94 (10.30%) JavaScript
2 51 (5.59%) SQL
3 47 (5.15%) Java
4 43 (4.71%) Python
5 40 (4.38%) Shell Script
6 36 (3.94%) PowerShell
7 27 (2.96%) PHP
8 21 (2.30%) C
9 20 (2.19%) Bash Shell
10 16 (1.75%) Ruby
11 14 (1.53%) Perl
12 13 (1.42%) C#
13 9 (0.99%) PL/SQL
14 8 (0.88%) Groovy
15 7 (0.77%) Korn
16 5 (0.55%) VBA
17 4 (0.44%) Apex Code
18 3 (0.33%) C++
18 3 (0.33%) COBOL
18 3 (0.33%) Scala
Qualifications
1 206 (22.56%) Security Cleared
2 158 (17.31%) SC Cleared
3 70 (7.67%) ITIL Certification
4 56 (6.13%) Degree
5 40 (4.38%) DV Cleared
6 21 (2.30%) Cisco Certification
7 20 (2.19%) VMware Certified Professional (VCP)
8 17 (1.86%) Microsoft Certification
9 12 (1.31%) ISEB
10 11 (1.20%) ISTQB
10 11 (1.20%) ITIL Foundation Certificate
11 10 (1.10%) CISSP
11 10 (1.10%) MCP
12 9 (0.99%) CCNA
12 9 (0.99%) CTC Cleared
12 9 (0.99%) MCSE
13 8 (0.88%) CCIE
14 7 (0.77%) Citrix Certification
15 6 (0.66%) HNC
15 6 (0.66%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 89 (9.75%) SLA
2 30 (3.29%) QA
3 22 (2.41%) PMO
4 12 (1.31%) PCI DSS
5 9 (0.99%) ISO 9001
6 8 (0.88%) ISO/IEC 27001
7 5 (0.55%) Disclosure Scotland
8 4 (0.44%) COBIT
8 4 (0.44%) Sarbanes-Oxley
9 3 (0.33%) Data Quality
10 2 (0.22%) MiFID
10 2 (0.22%) PMBOK
11 1 (0.11%) EFQM
11 1 (0.11%) ISO/IEC 20000
11 1 (0.11%) ISO22301
System Software
1 93 (10.19%) Active Directory
2 61 (6.68%) VMware Infrastructure
3 36 (3.94%) Docker
3 36 (3.94%) vCloud
4 30 (3.29%) vSphere
5 26 (2.85%) Postfix
5 26 (2.85%) Squid
6 21 (2.30%) Virtual Desktop
7 20 (2.19%) VMware ESXi
8 17 (1.86%) Virtual Machines
9 16 (1.75%) Hyper-V
10 12 (1.31%) Microsoft App-V
11 11 (1.20%) XenDesktop
12 10 (1.10%) VMware ESX
13 5 (0.55%) XenApp
14 4 (0.44%) NFS
15 2 (0.22%) ProxySG
15 2 (0.22%) RACF
15 2 (0.22%) Samba
15 2 (0.22%) Tivoli Workload Scheduler
Systems Management
1 57 (6.24%) Puppet
2 40 (4.38%) Ansible
3 35 (3.83%) ZABBIX
4 33 (3.61%) Terraform
5 27 (2.96%) Kibana
5 27 (2.96%) Kubernetes
5 27 (2.96%) SCCM
6 26 (2.85%) Docker Swarm
6 26 (2.85%) logstash
6 26 (2.85%) Rancher
7 14 (1.53%) Consul
7 14 (1.53%) Packer
8 13 (1.42%) HAProxy
9 11 (1.20%) SCOM
10 10 (1.10%) NetBackup
11 9 (0.99%) FortiGate
11 9 (0.99%) Forum Sentry
12 6 (0.66%) Microsoft Clustering
12 6 (0.66%) PowerCLI
12 6 (0.66%) vMotion
Vendors
1 152 (16.65%) ServiceNow
2 129 (14.13%) Microsoft
3 105 (11.50%) VMware
4 77 (8.43%) Oracle
5 50 (5.48%) Cisco
6 41 (4.49%) Red Hat
7 34 (3.72%) SAP
8 33 (3.61%) Citrix
9 32 (3.50%) HP
10 30 (3.29%) Remedy
11 26 (2.85%) IBM
11 26 (2.85%) Sonatype
12 22 (2.41%) Atlassian
13 18 (1.97%) Juniper
14 17 (1.86%) Palo Alto
14 17 (1.86%) SolarWinds
15 16 (1.75%) BMC
15 16 (1.75%) Google
15 16 (1.75%) LANDesk
15 16 (1.75%) Splunk
North London
Ebury
Rate: £400.00 - £450.00 per day
Posted: 5 days ago
North London
Plan-net
Rate: Competitive rate
Posted: 5 days ago
City, London
Red10
Rate: £375 - £400 per day
Posted: 4 days ago
London
AMS contingency
Posted: 13 days ago
London
Experis Ltd
Rate: £500.00 - £680.00 per day
Posted: 5 days ago
London
IntaPeople
Rate: £525 - £575 per annum
Posted: 6 days ago
Uxbridge, Middlesex
Seven Principles Consulting
Rate: From £450 to £500 per day
Posted: 4 days ago