Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 24 September 2026, with comparisons to the same periods in the previous two years.

6 months to
24 Sep 2026
Same period 2025 Same period 2024
Rank 119 151 136
Rank change year-on-year +32 -15 -13
Contract jobs citing Service Management 502 247 314
As % of all contract jobs in London 2.47% 1.83% 1.94%
As % of the Processes & Methodologies category 2.77% 1.98% 2.18%
Number of daily rates quoted 311 146 183
10th Percentile £218 £263 £265
25th Percentile £400 £400 £372
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - -9.09%
75th Percentile £625 £588 £600
90th Percentile £756 £709 £687
England median daily rate £525 £500 £500
% change year-on-year +5.00% - -5.66%
Number of hourly rates quoted 3 0 2
10th Percentile £53.45 - £21.90
25th Percentile £56.38 - £27.00
Median hourly rate £62.50 - £37.00
75th Percentile £76.25 - £48.00
90th Percentile £83.75 - £53.70
England median hourly rate £62.50 £22.14 £23.25
% change year-on-year +182.29% -4.77% -57.73%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 18,096 12,472 14,422
As % of all contract IT jobs advertised in London 88.86% 92.52% 89.15%
Number of daily rates quoted 11,865 8,232 9,521
10th Percentile £359 £331 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £673 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 316 252 179
10th Percentile £16.50 £17.98 £17.25
25th Percentile £19.50 £25.00 £23.80
Median hourly rate £33.60 £31.00 £36.80
Median % change year-on-year +8.40% -15.77% -1.87%
75th Percentile £57.50 £47.50 £56.00
90th Percentile £81.25 £63.75 £75.00
England median hourly rate £42.00 £25.15 £43.00
% change year-on-year +67.00% -41.51% -2.39%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 24 September 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 24 September 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 24 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -9 68 £558 +10.67% 65
West London -14 13 £413 -2.94% 12
South London -13 3 - - 7
East London - 2 £550 - 3
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (11.75%) SharePoint
2 26 (5.18%) Microsoft Exchange
3 22 (4.38%) Confluence
4 1 (0.20%) Apache
4 1 (0.20%) Exchange Server 2010
4 1 (0.20%) HCL Notes
4 1 (0.20%) OpenStack
4 1 (0.20%) Oracle Collaboration Suite
4 1 (0.20%) Palantir Foundry
Applications
1 15 (2.99%) Microsoft Office
2 11 (2.19%) MS Visio
3 7 (1.39%) Microsoft Excel
4 3 (0.60%) Chatbot
5 2 (0.40%) Microsoft Project
Business Applications
1 7 (1.39%) Remedy ITSM
2 3 (0.60%) Oracle ERP
3 2 (0.40%) Exchequer
3 2 (0.40%) NEC Housing
3 2 (0.40%) SAP PS
4 1 (0.20%) Dynamics CRM
4 1 (0.20%) iTrent
4 1 (0.20%) Misys Equation
4 1 (0.20%) Misys Midas
4 1 (0.20%) SAP S/4HANA
4 1 (0.20%) Temenos T24
Cloud Services
1 89 (17.73%) Azure
2 88 (17.53%) Microsoft 365
3 52 (10.36%) AWS
4 48 (9.56%) Entra ID
5 35 (6.97%) OneDrive
6 34 (6.77%) SaaS
7 20 (3.98%) Power Platform
8 9 (1.79%) GCP
9 8 (1.59%) Microsoft Copilot
10 7 (1.39%) Google Workspace
11 6 (1.20%) PowerApps
12 5 (1.00%) Azure DevOps
12 5 (1.00%) Datadog
12 5 (1.00%) Power Automate
13 4 (0.80%) Amazon CloudWatch
13 4 (0.80%) Amazon S3
13 4 (0.80%) AWS Lambda
13 4 (0.80%) Azure Monitor
13 4 (0.80%) Serverless
14 3 (0.60%) Amazon EC2
Communications & Networking
1 29 (5.78%) Firewall
2 24 (4.78%) DNS
3 21 (4.18%) TCP/IP
4 18 (3.59%) DHCP
4 18 (3.59%) VPN
5 16 (3.19%) WAN
6 11 (2.19%) Wi-Fi
7 10 (1.99%) LAN
7 10 (1.99%) Network Security
8 8 (1.59%) HTTP
9 6 (1.20%) 5G
9 6 (1.20%) SD-WAN
10 5 (1.00%) SAN
11 4 (0.80%) 4G
11 4 (0.80%) Internet
11 4 (0.80%) Wireless
12 3 (0.60%) DMZ
12 3 (0.60%) SSL
13 2 (0.40%) 3GPP
13 2 (0.40%) Kerberos
Database & Business Intelligence
1 11 (2.19%) Power BI
2 5 (1.00%) SQL Server
3 4 (0.80%) Metadata
4 2 (0.40%) PostgreSQL
4 2 (0.40%) SQLite
5 1 (0.20%) Amazon Redshift
5 1 (0.20%) Big Data
5 1 (0.20%) BusinessObjects
5 1 (0.20%) Data Warehouse
5 1 (0.20%) Elasticsearch
5 1 (0.20%) GIS
5 1 (0.20%) Oracle Reports
5 1 (0.20%) SQL Server Analysis Services
5 1 (0.20%) SQL Server Reporting Services
Development Applications
1 63 (12.55%) JIRA
2 9 (1.79%) Jenkins
3 5 (1.00%) Git
4 3 (0.60%) Bitbucket
4 3 (0.60%) ScriptRunner
5 1 (0.20%) GitLab
General
1 194 (38.65%) Social Skills
2 105 (20.92%) Finance
3 90 (17.93%) Analytical Skills
4 65 (12.95%) Public Sector
5 45 (8.96%) Telecoms
6 37 (7.37%) Banking
7 21 (4.18%) Organisational Skills
8 17 (3.39%) Influencing Skills
9 15 (2.99%) Inclusion and Diversity
10 14 (2.79%) Documentation Skills
10 14 (2.79%) Legal
11 12 (2.39%) Retail
12 9 (1.79%) Military
12 9 (1.79%) Police
13 8 (1.59%) Financial Institution
14 7 (1.39%) Local Government
14 7 (1.39%) Presentation Skills
15 4 (0.80%) Investment Banking
15 4 (0.80%) Law
15 4 (0.80%) Manufacturing
Job Titles
1 70 (13.94%) Architect
2 59 (11.75%) Consultant
3 41 (8.17%) Analyst
3 41 (8.17%) Service Manager
4 33 (6.57%) Senior
4 33 (6.57%) Solutions Architect
5 31 (6.18%) Lead
6 30 (5.98%) Project Manager
7 29 (5.78%) Support Engineer
8 28 (5.58%) IT Manager
8 28 (5.58%) IT Support
9 22 (4.38%) Developer
10 21 (4.18%) IT Engineer
10 21 (4.18%) ServiceNow Architect
11 19 (3.78%) ServiceNow Consultant
11 19 (3.78%) ServiceNow Developer
12 18 (3.59%) ITSM Consultant
13 17 (3.39%) IT Support Engineer
14 16 (3.19%) Transition Manager
15 15 (2.99%) Designer
Libraries, Frameworks & Software Standards
1 43 (8.57%) REST
2 21 (4.18%) SOAP
3 11 (2.19%) HTML
4 10 (1.99%) CSS
4 10 (1.99%) Web Services
5 9 (1.79%) Terraform
6 5 (1.00%) AngularJS
6 5 (1.00%) XML
7 4 (0.80%) Ajax
7 4 (0.80%) Bootstrap
7 4 (0.80%) JSON
8 2 (0.40%) EDI
8 2 (0.40%) Elastic Stack
8 2 (0.40%) Microsoft Graph
8 2 (0.40%) Mojolicious
8 2 (0.40%) Moose
8 2 (0.40%) RFC 2544
8 2 (0.40%) SPNEGO
9 1 (0.20%) LDAP
9 1 (0.20%) Middleware
Miscellaneous
1 77 (15.34%) Onboarding
2 63 (12.55%) CMDB
3 24 (4.78%) Management Information System
4 18 (3.59%) Product Ownership
5 15 (2.99%) Enterprise Software
6 12 (2.39%) Virtual Team
7 11 (2.19%) AI Agents
7 11 (2.19%) Operational Technology
8 9 (1.79%) Cloud Native
8 9 (1.79%) Data Centre
9 8 (1.59%) Greenfield Project
10 7 (1.39%) Video Conferencing
11 6 (1.20%) Hybrid Cloud
11 6 (1.20%) IoT
11 6 (1.20%) NHS
12 5 (1.00%) Data Protection Act
12 5 (1.00%) FMCG
12 5 (1.00%) PKI
12 5 (1.00%) Security Operations Centre
13 4 (0.80%) Algorithms
Operating Systems
1 93 (18.53%) Windows
2 23 (4.58%) Apple iOS
3 22 (4.38%) Windows 10
3 22 (4.38%) Windows Server
4 21 (4.18%) Mac OS
5 19 (3.78%) Linux
6 8 (1.59%) Android
7 7 (1.39%) Red Hat Enterprise Linux
8 5 (1.00%) Windows Server 2019
9 3 (0.60%) Windows 7
10 2 (0.40%) Windows Server 2016
11 1 (0.20%) AIX
11 1 (0.20%) Solaris
11 1 (0.20%) SUSE Linux Enterprise Server
Processes & Methodologies
1 251 (50.00%) ITSM
2 240 (47.81%) ITIL
3 186 (37.05%) Stakeholder Management
4 126 (25.10%) Continuous Improvement
5 112 (22.31%) Problem-Solving
6 107 (21.31%) Service Delivery
7 105 (20.92%) Agile
8 75 (14.94%) Change Management
9 74 (14.74%) Roadmaps
10 68 (13.55%) Stakeholder Engagement
11 67 (13.35%) Customer Service
12 64 (12.75%) AI
13 58 (11.55%) Decision-Making
14 56 (11.16%) DevOps
15 50 (9.96%) Incident Management
16 47 (9.36%) Migration
17 46 (9.16%) Project Delivery
18 44 (8.76%) Cybersecurity
18 44 (8.76%) User Experience
19 43 (8.57%) Service Design
Programming Languages
1 37 (7.37%) PowerShell
2 25 (4.98%) JavaScript
3 21 (4.18%) Python
4 15 (2.99%) SQL
5 8 (1.59%) Bash
6 5 (1.00%) Groovy
7 3 (0.60%) COBOL
7 3 (0.60%) RPG
8 2 (0.40%) ActionScript
8 2 (0.40%) ActionScript 2.0
8 2 (0.40%) Korn
8 2 (0.40%) Perl
9 1 (0.20%) Apex Code
9 1 (0.20%) Bicep
9 1 (0.20%) C
9 1 (0.20%) Shell Script
Qualifications
1 98 (19.52%) Security Cleared
2 74 (14.74%) SC Cleared
3 42 (8.37%) Degree
4 31 (6.18%) PMP
5 25 (4.98%) PMI Certification
6 23 (4.58%) ITIL Certification
7 16 (3.19%) ITIL Foundation Certificate
8 15 (2.99%) A+ Certification
9 11 (2.19%) CISSP
9 11 (2.19%) Computer Science Degree
9 11 (2.19%) Microsoft Certification
10 9 (1.79%) CISM
11 8 (1.59%) BPSS Clearance
11 8 (1.59%) DV Cleared
12 7 (1.39%) Cisco Certification
13 6 (1.20%) AWS Certification
14 4 (0.80%) AWS Certified Solutions Architect
14 4 (0.80%) AWS Certified SysOps Administrator
14 4 (0.80%) Master's Degree
15 3 (0.60%) Azure Certification
Quality Assurance & Compliance
1 51 (10.16%) SLA
2 23 (4.58%) QA
3 16 (3.19%) ISO/IEC 27001
4 12 (2.39%) Data Quality
5 9 (1.79%) GRC
5 9 (1.79%) NIST
6 7 (1.39%) COBIT
6 7 (1.39%) NCSC
7 6 (1.20%) Cyber Essentials
7 6 (1.20%) PMO
8 5 (1.00%) Cyber Essentials PLUS
8 5 (1.00%) GDPR
9 4 (0.80%) PCI DSS
10 3 (0.60%) ISO/IEC 20000
10 3 (0.60%) SOC 2
11 2 (0.40%) Accessibility
12 1 (0.20%) ISO 20022
12 1 (0.20%) ISO/IEC 19770
12 1 (0.20%) NIST 800
12 1 (0.20%) SOC 1
System Software
1 64 (12.75%) Active Directory
2 20 (3.98%) VMware Infrastructure
3 8 (1.59%) vSphere
4 7 (1.39%) Hyper-V
5 6 (1.20%) IAG
6 5 (1.00%) Virtual Desktop
6 5 (1.00%) VMware ESXi
7 3 (0.60%) Virtual Servers
8 1 (0.20%) Squid
8 1 (0.20%) Virtual Machines
Systems Management
1 40 (7.97%) Microsoft Intune
2 17 (3.39%) SCCM
3 10 (1.99%) Single Sign-On
4 9 (1.79%) Ansible
5 7 (1.39%) Jamf Pro
5 7 (1.39%) WSUS
6 3 (0.60%) Kubernetes
6 3 (0.60%) Packer
6 3 (0.60%) Puppet
7 2 (0.40%) SCOM
7 2 (0.40%) systemd
8 1 (0.20%) Grafana
8 1 (0.20%) ITRS Geneos
8 1 (0.20%) Kibana
8 1 (0.20%) Nagios
8 1 (0.20%) NetBackup
8 1 (0.20%) QRadar
8 1 (0.20%) SCOrch
8 1 (0.20%) vCenter Server
8 1 (0.20%) ZABBIX
Vendors
1 186 (37.05%) ServiceNow
2 134 (26.69%) Microsoft
3 25 (4.98%) VMware
4 18 (3.59%) Cisco
5 17 (3.39%) BMC
6 14 (2.79%) Apple
7 12 (2.39%) Atlassian
8 11 (2.19%) SAP
8 11 (2.19%) Zscaler
9 10 (1.99%) Google
9 10 (1.99%) Salesforce
10 9 (1.79%) Dynatrace
11 8 (1.59%) Splunk
12 7 (1.39%) Oracle
12 7 (1.39%) Remedy
13 5 (1.00%) CrowdStrike
13 5 (1.00%) HP
13 5 (1.00%) IFS
13 5 (1.00%) Okta
14 4 (0.80%) IBM