Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 15 October 2026, with comparisons to the same periods in the previous two years.

6 months to
15 Oct 2026
Same period 2025 Same period 2024
Rank 117 166 123
Rank change year-on-year +49 -43 -1
Contract jobs citing Service Management 534 230 334
As % of all contract jobs in London 2.60% 1.72% 2.08%
As % of the Processes & Methodologies category 2.92% 1.86% 2.33%
Number of daily rates quoted 336 141 195
10th Percentile £218 £309 £268
25th Percentile £400 £406 £376
Median daily rate (50th Percentile) £525 £500 £510
Median % change year-on-year +5.00% -1.96% -7.27%
75th Percentile £619 £595 £606
90th Percentile £753 £719 £695
England median daily rate £525 £500 £510
% change year-on-year +5.00% -1.96% -7.27%
Number of hourly rates quoted 2 1 2
10th Percentile £63.75 - £19.23
25th Percentile £67.50 £85.00 £20.31
Median hourly rate £75.00 £90.00 £22.75
Median % change year-on-year -16.67% +295.60% -35.46%
75th Percentile £82.50 £95.00 £25.31
90th Percentile £86.25 - £26.48
England median hourly rate £40.27 £22.14 £25.34
% change year-on-year +81.87% -12.63% -12.24%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 18,257 12,368 14,352
As % of all contract IT jobs advertised in London 89.02% 92.44% 89.26%
Number of daily rates quoted 11,959 8,171 9,325
10th Percentile £360 £333 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £668 £663 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 346 241 180
10th Percentile £15.89 £18.25 £17.48
25th Percentile £18.56 £25.04 £24.18
Median hourly rate £32.50 £30.50 £37.15
Median % change year-on-year +6.56% -17.90% -7.13%
75th Percentile £57.50 £47.50 £57.81
90th Percentile £79.38 £65.00 £78.75
England median hourly rate £38.72 £25.15 £42.50
% change year-on-year +53.96% -40.82% -5.56%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 15 October 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 15 October 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 15 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -9 70 £533 +4.93% 21
West London -14 11 £350 -17.65% 3
East London - 2 £550 - 1
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 60 (11.24%) SharePoint
2 27 (5.06%) Microsoft Exchange
3 14 (2.62%) Confluence
4 2 (0.37%) nginx
5 1 (0.19%) Apache
5 1 (0.19%) Exchange Server 2010
5 1 (0.19%) HCL Notes
5 1 (0.19%) OpenStack
5 1 (0.19%) Oracle Collaboration Suite
5 1 (0.19%) Oracle Workflow
5 1 (0.19%) Palantir Foundry
5 1 (0.19%) SAS
Applications
1 15 (2.81%) Microsoft Office
2 11 (2.06%) MS Visio
3 8 (1.50%) Microsoft Excel
4 3 (0.56%) Chatbot
5 1 (0.19%) Microsoft Project
Business Applications
1 7 (1.31%) Remedy ITSM
2 2 (0.37%) Dynamics CRM
2 2 (0.37%) Exchequer
2 2 (0.37%) NEC Housing
2 2 (0.37%) Oracle ERP
2 2 (0.37%) SAP PS
3 1 (0.19%) iTrent
3 1 (0.19%) Misys Equation
3 1 (0.19%) Misys Midas
3 1 (0.19%) Sparx Enterprise Architect
3 1 (0.19%) Temenos T24
Cloud Services
1 100 (18.73%) Azure
2 95 (17.79%) Microsoft 365
3 61 (11.42%) Entra ID
4 56 (10.49%) AWS
5 36 (6.74%) OneDrive
6 30 (5.62%) SaaS
7 24 (4.49%) Power Platform
8 13 (2.43%) GCP
9 10 (1.87%) Azure DevOps
10 9 (1.69%) Microsoft Copilot
11 7 (1.31%) Amazon EC2
11 7 (1.31%) Azure Monitor
11 7 (1.31%) GitHub
11 7 (1.31%) Google Workspace
11 7 (1.31%) PowerApps
12 6 (1.12%) Power Automate
13 5 (0.94%) Amazon S3
13 5 (0.94%) Datadog
13 5 (0.94%) Virtual Private Cloud
14 4 (0.75%) Serverless
Communications & Networking
1 29 (5.43%) Firewall
2 26 (4.87%) DNS
3 22 (4.12%) VPN
4 21 (3.93%) TCP/IP
5 20 (3.75%) DHCP
6 16 (3.00%) WAN
7 13 (2.43%) Wi-Fi
8 10 (1.87%) LAN
8 10 (1.87%) Network Security
9 7 (1.31%) SD-WAN
10 6 (1.12%) HTTP
11 5 (0.94%) 5G
11 5 (0.94%) Internet
11 5 (0.94%) SAN
11 5 (0.94%) Wireless
12 4 (0.75%) 4G
12 4 (0.75%) Kerberos
12 4 (0.75%) VoIP
13 3 (0.56%) DMZ
13 3 (0.56%) SSL
Database & Business Intelligence
1 13 (2.43%) Power BI
2 7 (1.31%) PostgreSQL
2 7 (1.31%) SQL Server
3 4 (0.75%) Amazon RDS
3 4 (0.75%) Metadata
4 2 (0.37%) GIS
4 2 (0.37%) MongoDB
4 2 (0.37%) MySQL
4 2 (0.37%) SQL Server Integration Services
4 2 (0.37%) SQL Server Reporting Services
4 2 (0.37%) SQLite
5 1 (0.19%) Azure SQL Database
5 1 (0.19%) Big Data
5 1 (0.19%) BusinessObjects
5 1 (0.19%) Data Warehouse
5 1 (0.19%) Elasticsearch
5 1 (0.19%) Oracle Reports
5 1 (0.19%) Redis
5 1 (0.19%) SQL Server Analysis Services
5 1 (0.19%) Tableau
Development Applications
1 56 (10.49%) JIRA
2 12 (2.25%) Jenkins
3 8 (1.50%) Git
4 5 (0.94%) GitLab
5 3 (0.56%) Bitbucket
6 1 (0.19%) JMeter
6 1 (0.19%) LoadRunner
General
1 212 (39.70%) Social Skills
2 116 (21.72%) Finance
3 94 (17.60%) Analytical Skills
4 72 (13.48%) Public Sector
5 48 (8.99%) Telecoms
6 42 (7.87%) Banking
7 22 (4.12%) Organisational Skills
8 17 (3.18%) Influencing Skills
8 17 (3.18%) Legal
9 16 (3.00%) Documentation Skills
10 14 (2.62%) Inclusion and Diversity
11 12 (2.25%) Police
12 10 (1.87%) Financial Institution
13 9 (1.69%) Military
13 9 (1.69%) Retail
14 7 (1.31%) Local Government
14 7 (1.31%) Presentation Skills
15 6 (1.12%) Law
16 5 (0.94%) Investment Banking
17 4 (0.75%) Billing
Job Titles
1 76 (14.23%) Architect
2 61 (11.42%) Consultant
3 44 (8.24%) Service Manager
4 43 (8.05%) Analyst
5 39 (7.30%) Lead
6 34 (6.37%) Senior
6 34 (6.37%) Solutions Architect
7 31 (5.81%) IT Support
8 30 (5.62%) IT Manager
8 30 (5.62%) Support Engineer
9 29 (5.43%) Project Manager
10 22 (4.12%) IT Engineer
11 21 (3.93%) ServiceNow Architect
12 19 (3.56%) ServiceNow Consultant
12 19 (3.56%) Transition Manager
13 18 (3.37%) Developer
13 18 (3.37%) ITSM Consultant
14 17 (3.18%) IT Support Engineer
14 17 (3.18%) ServiceNow Developer
15 16 (3.00%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 40 (7.49%) REST
2 18 (3.37%) Terraform
3 17 (3.18%) SOAP
4 10 (1.87%) Web Services
5 8 (1.50%) HTML
6 7 (1.31%) CSS
7 6 (1.12%) XML
8 5 (0.94%) JSON
9 4 (0.75%) .NET
9 4 (0.75%) Ajax
9 4 (0.75%) LDAP
10 3 (0.56%) AngularJS
11 2 (0.37%) .NET Framework
11 2 (0.37%) Bootstrap
11 2 (0.37%) Kafka
11 2 (0.37%) Mojolicious
11 2 (0.37%) OAuth
11 2 (0.37%) OAuth2
11 2 (0.37%) SPNEGO
11 2 (0.37%) WPF
Miscellaneous
1 80 (14.98%) Onboarding
2 67 (12.55%) CMDB
3 29 (5.43%) Management Information System
4 22 (4.12%) Product Ownership
5 19 (3.56%) Enterprise Software
6 14 (2.62%) Cloud Native
7 11 (2.06%) Operational Technology
7 11 (2.06%) Virtual Team
8 9 (1.69%) AI Agents
9 8 (1.50%) Hybrid Cloud
9 8 (1.50%) PKI
9 8 (1.50%) Video Conferencing
10 7 (1.31%) Data Centre
11 6 (1.12%) IoT
11 6 (1.12%) NHS
12 5 (0.94%) Data Protection Act
12 5 (0.94%) FMCG
12 5 (0.94%) Greenfield Project
12 5 (0.94%) Security Operations Centre
13 4 (0.75%) Security Posture
Operating Systems
1 106 (19.85%) Windows
2 26 (4.87%) Windows 10
3 25 (4.68%) Linux
3 25 (4.68%) Windows Server
4 24 (4.49%) Apple iOS
5 21 (3.93%) macOS
6 9 (1.69%) Android
6 9 (1.69%) Red Hat Enterprise Linux
7 5 (0.94%) Windows Server 2019
8 3 (0.56%) Windows 7
9 2 (0.37%) Ubuntu
9 2 (0.37%) Windows Server 2016
10 1 (0.19%) AIX
10 1 (0.19%) Solaris
10 1 (0.19%) SUSE Linux Enterprise Server
10 1 (0.19%) Unix
Processes & Methodologies
1 264 (49.44%) ITSM
2 257 (48.13%) ITIL
3 209 (39.14%) Stakeholder Management
4 132 (24.72%) Continuous Improvement
5 111 (20.79%) Problem-Solving
6 110 (20.60%) Service Delivery
7 102 (19.10%) Agile
8 92 (17.23%) Roadmaps
9 78 (14.61%) Change Management
10 73 (13.67%) Stakeholder Engagement
11 72 (13.48%) AI
12 71 (13.30%) Customer Service
13 62 (11.61%) DevOps
14 60 (11.24%) Decision-Making
15 53 (9.93%) Incident Management
16 51 (9.55%) Cybersecurity
17 50 (9.36%) Migration
17 50 (9.36%) Project Delivery
18 47 (8.80%) User Experience
19 44 (8.24%) Service Design
Programming Languages
1 41 (7.68%) PowerShell
2 25 (4.68%) Python
3 23 (4.31%) JavaScript
4 17 (3.18%) SQL
5 11 (2.06%) Bash
6 5 (0.94%) Bicep
7 4 (0.75%) Groovy
8 3 (0.56%) COBOL
8 3 (0.56%) RPG
9 2 (0.37%) ActionScript
9 2 (0.37%) ActionScript 2.0
9 2 (0.37%) C#
9 2 (0.37%) Korn
9 2 (0.37%) Perl
10 1 (0.19%) C
10 1 (0.19%) Java
10 1 (0.19%) Shell Script
10 1 (0.19%) TypeScript
Qualifications
1 113 (21.16%) Security Cleared
2 84 (15.73%) SC Cleared
3 41 (7.68%) Degree
4 29 (5.43%) PMP
5 25 (4.68%) ITIL Certification
6 24 (4.49%) PMI Certification
7 16 (3.00%) ITIL Foundation Certificate
8 15 (2.81%) A+ Certification
9 12 (2.25%) Microsoft Certification
10 11 (2.06%) CISSP
10 11 (2.06%) Computer Science Degree
10 11 (2.06%) DV Cleared
11 9 (1.69%) BPSS Clearance
11 9 (1.69%) CISM
12 7 (1.31%) AWS Certification
12 7 (1.31%) Azure Certification
12 7 (1.31%) Cisco Certification
13 4 (0.75%) AWS Certified Solutions Architect
13 4 (0.75%) AWS Certified SysOps Administrator
13 4 (0.75%) TOGAF Certification
Quality Assurance & Compliance
1 54 (10.11%) SLA
2 23 (4.31%) QA
3 16 (3.00%) ISO/IEC 27001
4 15 (2.81%) Data Quality
5 10 (1.87%) NCSC
6 9 (1.69%) GRC
6 9 (1.69%) NIST
7 7 (1.31%) COBIT
8 6 (1.12%) Cyber Essentials
9 5 (0.94%) Cyber Essentials PLUS
9 5 (0.94%) ISO/IEC 20000
9 5 (0.94%) PMO
10 4 (0.75%) GDPR
10 4 (0.75%) PCI DSS
11 3 (0.56%) SOC 2
12 2 (0.37%) Accessibility
13 1 (0.19%) ISO 20022
13 1 (0.19%) ISO/IEC 19770
13 1 (0.19%) NIST 800
13 1 (0.19%) SOC 1
System Software
1 73 (13.67%) Active Directory
2 21 (3.93%) VMware Infrastructure
3 9 (1.69%) Virtual Desktop
3 9 (1.69%) vSphere
4 7 (1.31%) Hyper-V
5 6 (1.12%) Docker
6 5 (0.94%) VMware ESXi
7 4 (0.75%) IAG
8 3 (0.56%) Virtual Servers
9 1 (0.19%) KVM
9 1 (0.19%) Squid
9 1 (0.19%) Virtual Machines
Systems Management
1 42 (7.87%) Microsoft Intune
2 19 (3.56%) SCCM
3 13 (2.43%) Ansible
4 12 (2.25%) Single Sign-On
5 8 (1.50%) Jamf Pro
5 8 (1.50%) Kubernetes
6 7 (1.31%) WSUS
7 6 (1.12%) Grafana
8 5 (0.94%) Puppet
9 3 (0.56%) Kibana
9 3 (0.56%) Packer
10 2 (0.37%) Prometheus
10 2 (0.37%) SCOM
10 2 (0.37%) systemd
11 1 (0.19%) Active Directory Federation Services
11 1 (0.19%) ITRS Geneos
11 1 (0.19%) QRadar
11 1 (0.19%) SCOrch
11 1 (0.19%) vCenter Server
11 1 (0.19%) ZABBIX
Vendors
1 189 (35.39%) ServiceNow
2 155 (29.03%) Microsoft
3 26 (4.87%) VMware
4 19 (3.56%) Cisco
5 17 (3.18%) BMC
6 13 (2.43%) Apple
6 13 (2.43%) Dynatrace
6 13 (2.43%) Google
7 12 (2.25%) Zscaler
8 11 (2.06%) Salesforce
9 9 (1.69%) Splunk
10 8 (1.50%) SAP
11 7 (1.31%) Atlassian
11 7 (1.31%) Remedy
12 6 (1.12%) Citrix
12 6 (1.12%) CrowdStrike
12 6 (1.12%) HP
12 6 (1.12%) Oracle
13 5 (0.94%) IBM
13 5 (0.94%) Okta