Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers vacancies from the 6 months leading up to 18 September 2025, with comparisons to the same periods in the previous two years.

6 months to
18 Sep 2025
Same period 2024 Same period 2023
Rank 149 131 120
Rank change year-on-year -18 -11 +19
Contract jobs citing Service Management 247 319 464
As % of all contract jobs advertised in London 1.84% 1.96% 2.13%
As % of the Processes & Methodologies category 1.98% 2.19% 2.36%
Number of daily rates quoted 145 188 333
10th Percentile £263 £284 £313
25th Percentile £406 £398 £450
Median daily rate (50th Percentile) £500 £500 £550
Median % change year-on-year - -9.09% -
75th Percentile £588 £603 £688
90th Percentile £723 £688 £745
England median daily rate £500 £500 £528
% change year-on-year - -5.30% +0.57%
Number of hourly rates quoted 0 2 8
10th Percentile - £21.90 £17.68
25th Percentile - £27.00 £31.44
Median hourly rate - £37.00 £56.25
Median % change year-on-year - -34.22% +167.86%
75th Percentile - £48.00 £67.06
90th Percentile - £53.70 £76.63
England median hourly rate £21.71 £23.25 £55.00
% change year-on-year -6.62% -57.73% +161.90%

All Process and Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 12,450 14,539 19,681
As % of all contract IT jobs advertised in London 92.59% 89.26% 90.43%
Number of daily rates quoted 8,239 9,698 14,258
10th Percentile £325 £350 £363
25th Percentile £425 £450 £463
Median daily rate (50th Percentile) £540 £550 £575
Median % change year-on-year -1.82% -4.35% -0.86%
75th Percentile £675 £675 £695
90th Percentile £775 £800 £800
England median daily rate £510 £525 £550
% change year-on-year -2.86% -4.55% -
Number of hourly rates quoted 252 180 225
10th Percentile £17.01 £17.25 £18.07
25th Percentile £25.00 £23.80 £21.50
Median hourly rate £31.75 £35.00 £39.42
Median % change year-on-year -9.29% -11.21% +8.00%
75th Percentile £48.94 £55.00 £63.75
90th Percentile £63.75 £72.19 £77.00
England median hourly rate £25.15 £43.00 £43.90
% change year-on-year -41.51% -2.05% +51.38%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 18 September 2025.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 18 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +4 51 £500 +5.26% 37
West London 0 6 £425 +6.25% 6
South London -5 6 £581 +167.13%
Service Management
England

Service Management
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (8.91%) SharePoint
2 19 (7.69%) Microsoft Exchange
3 17 (6.88%) Confluence
4 2 (0.81%) Apache Solr
4 2 (0.81%) CMS
4 2 (0.81%) WebSphere
5 1 (0.40%) SAS
Applications
1 15 (6.07%) Microsoft Office
2 7 (2.83%) Microsoft Excel
3 4 (1.62%) Microsoft PowerPoint
4 3 (1.21%) MS Visio
5 2 (0.81%) Adobe Illustrator
5 2 (0.81%) Autodesk Inventor
5 2 (0.81%) Photoshop
6 1 (0.40%) Camtasia
6 1 (0.40%) Chatbot
6 1 (0.40%) Final Cut Pro
Business Applications
1 7 (2.83%) Remedy ITSM
2 6 (2.43%) Oracle ERP
3 4 (1.62%) Salesforce CRM
3 4 (1.62%) SAP S/4HANA
3 4 (1.62%) Workday HCM
4 3 (1.21%) Dynamics CRM
5 2 (0.81%) Cloudability
5 2 (0.81%) ResourceLink
6 1 (0.40%) IBM Planning Analytics
6 1 (0.40%) Integrated Workplace Management System
6 1 (0.40%) SAP ERP
6 1 (0.40%) SAP SM
Cloud Services
1 44 (17.81%) Azure
2 39 (15.79%) Microsoft 365
3 20 (8.10%) AWS
4 17 (6.88%) Power Platform
5 12 (4.86%) Azure DevOps
6 11 (4.45%) Entra ID
7 8 (3.24%) PowerApps
8 7 (2.83%) OneDrive
8 7 (2.83%) Power Automate
9 6 (2.43%) Dynamics 365
10 5 (2.02%) SaaS
11 4 (1.62%) GitHub
11 4 (1.62%) PaaS
12 3 (1.21%) Azure Logic Apps
12 3 (1.21%) GCP
12 3 (1.21%) GitHub Actions
12 3 (1.21%) Slack
13 2 (0.81%) Azure Monitor
13 2 (0.81%) Azure Sentinel
13 2 (0.81%) Microsoft Purview
Communications & Networking
1 11 (4.45%) VPN
2 9 (3.64%) Firewall
3 7 (2.83%) Network Security
3 7 (2.83%) WAN
4 6 (2.43%) DNS
5 4 (1.62%) LAN
5 4 (1.62%) TCP/IP
5 4 (1.62%) Wi-Fi
6 3 (1.21%) BGP
6 3 (1.21%) Remote Desktop
6 3 (1.21%) Wireless
7 2 (0.81%) DHCP
7 2 (0.81%) EIGRP
7 2 (0.81%) HTTP
7 2 (0.81%) iSCSI
7 2 (0.81%) OSPF
7 2 (0.81%) RIP
7 2 (0.81%) Spanning Tree
7 2 (0.81%) SSH
7 2 (0.81%) WLAN
Database & Business Intelligence
1 10 (4.05%) Power BI
2 3 (1.21%) MySQL
2 3 (1.21%) SQL Server
3 2 (0.81%) Amazon Redshift
3 2 (0.81%) BigQuery
3 2 (0.81%) DB2
3 2 (0.81%) Elasticsearch
3 2 (0.81%) Looker
3 2 (0.81%) Pentaho
3 2 (0.81%) Power Query
3 2 (0.81%) SQL Server Integration Services
3 2 (0.81%) SQL Server Reporting Services
3 2 (0.81%) Tableau
4 1 (0.40%) OLAP
4 1 (0.40%) Relational Database
Development Applications
1 41 (16.60%) JIRA
2 2 (0.81%) Jenkins
3 1 (0.40%) Bitbucket
3 1 (0.40%) Git
3 1 (0.40%) GitLab
3 1 (0.40%) ScriptRunner
3 1 (0.40%) Zephyr
General
1 103 (41.70%) Social Skills
2 51 (20.65%) Finance
3 31 (12.55%) Public Sector
4 27 (10.93%) Analytical Skills
5 11 (4.45%) Influencing Skills
6 10 (4.05%) Banking
6 10 (4.05%) Legal
6 10 (4.05%) Telecoms
7 9 (3.64%) Presentation Skills
8 8 (3.24%) Retail
9 6 (2.43%) Inclusion and Diversity
10 5 (2.02%) Financial Institution
10 5 (2.02%) Marketing
10 5 (2.02%) Organisational Skills
11 4 (1.62%) Documentation Skills
11 4 (1.62%) Law
11 4 (1.62%) Local Government
12 3 (1.21%) Billing
12 3 (1.21%) Manufacturing
13 2 (0.81%) Advertising
Job Titles
1 37 (14.98%) Analyst
2 34 (13.77%) Architect
3 26 (10.53%) Lead
3 26 (10.53%) Service Manager
4 16 (6.48%) Business Analyst
4 16 (6.48%) Developer
5 14 (5.67%) Senior
6 13 (5.26%) Consultant
7 12 (4.86%) Support Engineer
8 11 (4.45%) Delivery Manager
8 11 (4.45%) Service Delivery Manager
9 10 (4.05%) Applications Support
9 10 (4.05%) IT Manager
10 9 (3.64%) ITIL Manager
10 9 (3.64%) Service Analyst
10 9 (3.64%) ServiceNow Architect
10 9 (3.64%) ServiceNow Developer
10 9 (3.64%) Solutions Architect
11 8 (3.24%) IT Support
11 8 (3.24%) Support Manager
Libraries, Frameworks & Software Standards
1 9 (3.64%) REST
1 9 (3.64%) SOAP
1 9 (3.64%) Web Services
2 8 (3.24%) .NET
3 5 (2.02%) Lightning Web Components
4 4 (1.62%) RESTful
5 3 (1.21%) JSON
6 2 (0.81%) .NET Framework
6 2 (0.81%) AngularJS
6 2 (0.81%) CSS
6 2 (0.81%) EDI
6 2 (0.81%) HTML
6 2 (0.81%) Kafka
6 2 (0.81%) React
6 2 (0.81%) WebSphere MQ
6 2 (0.81%) XML
7 1 (0.40%) 802.1X
7 1 (0.40%) ADO
7 1 (0.40%) Ajax
7 1 (0.40%) LAMP
Miscellaneous
1 11 (4.45%) Management Information System
2 10 (4.05%) CMDB
3 8 (3.24%) Onboarding
4 5 (2.02%) Data Centre
4 5 (2.02%) Self-Motivation
4 5 (2.02%) Video Conferencing
5 4 (1.62%) Data Protection Act
5 4 (1.62%) Low-Code
6 3 (1.21%) iPad
6 3 (1.21%) Public Cloud
7 2 (0.81%) Blog
7 2 (0.81%) Greenfield Project
7 2 (0.81%) Hybrid Cloud
7 2 (0.81%) Mobile App
7 2 (0.81%) PKI
7 2 (0.81%) Reference Data
7 2 (0.81%) Security Posture
7 2 (0.81%) Social Media
7 2 (0.81%) Tandem
7 2 (0.81%) Video\Live Streaming
Operating Systems
1 35 (14.17%) Windows
2 11 (4.45%) Windows 10
3 6 (2.43%) Windows Server
4 5 (2.02%) Apple iOS
5 4 (1.62%) Linux
6 3 (1.21%) Android
6 3 (1.21%) Mac OS
6 3 (1.21%) Unix
7 1 (0.40%) CatOS
7 1 (0.40%) Mac OS X
7 1 (0.40%) VMS
7 1 (0.40%) Windows 7
7 1 (0.40%) Windows Server 2019
Processes & Methodologies
1 128 (51.82%) ITIL
2 100 (40.49%) ITSM
3 51 (20.65%) Problem-Solving
4 49 (19.84%) Agile
4 49 (19.84%) Stakeholder Management
5 41 (16.60%) Service Delivery
6 38 (15.38%) Change Management
6 38 (15.38%) Continuous Improvement
7 30 (12.15%) Customer Service
8 26 (10.53%) DevOps
9 25 (10.12%) Stakeholder Engagement
10 24 (9.72%) Problem Management
11 22 (8.91%) Migration
12 20 (8.10%) Project Management
12 20 (8.10%) Roadmaps
13 18 (7.29%) Process Improvement
13 18 (7.29%) Service Design
13 18 (7.29%) User Experience
14 17 (6.88%) Business Intelligence
14 17 (6.88%) Incident Management
Programming Languages
1 14 (5.67%) PowerShell
2 12 (4.86%) Python
3 10 (4.05%) JavaScript
4 9 (3.64%) SQL
5 3 (1.21%) C#
6 2 (0.81%) Java
7 1 (0.40%) ActionScript
7 1 (0.40%) ActionScript 2.0
7 1 (0.40%) Bicep
7 1 (0.40%) Groovy
7 1 (0.40%) TypeScript
7 1 (0.40%) VBA
Qualifications
1 50 (20.24%) Security Cleared
2 45 (18.22%) SC Cleared
3 20 (8.10%) Degree
4 14 (5.67%) ITIL Certification
5 6 (2.43%) PMP
6 5 (2.02%) Cisco Certification
6 5 (2.02%) Computer Science Degree
7 4 (1.62%) PMI Certification
8 3 (1.21%) AWS Certification
8 3 (1.21%) AWS Certified Solutions Architect
8 3 (1.21%) Azure Certification
8 3 (1.21%) BPSS Clearance
8 3 (1.21%) CCNA
8 3 (1.21%) CCNP
9 2 (0.81%) CCSE
9 2 (0.81%) ITIL Foundation Certificate
10 1 (0.40%) A+ Certification
10 1 (0.40%) ACCA
10 1 (0.40%) ACTC
10 1 (0.40%) IBM Certification
Quality Assurance & Compliance
1 15 (6.07%) QA
2 11 (4.45%) SLA
3 7 (2.83%) ISO/IEC 20000
4 6 (2.43%) COBIT
4 6 (2.43%) GDPR
5 4 (1.62%) ISO/IEC 27001
6 3 (1.21%) GRC
7 2 (0.81%) Actionable Recommendations
7 2 (0.81%) PCI DSS
7 2 (0.81%) Sarbanes-Oxley
8 1 (0.40%) Accessibility
8 1 (0.40%) GxP
8 1 (0.40%) ISO 9001
8 1 (0.40%) NIST
System Software
1 24 (9.72%) Active Directory
2 8 (3.24%) Virtual Desktop
3 7 (2.83%) VMware Infrastructure
4 3 (1.21%) VMware ESXi
5 2 (0.81%) vSphere
6 1 (0.40%) Hyper-V
Systems Management
1 9 (3.64%) Microsoft Intune
2 5 (2.02%) Terraform
3 4 (1.62%) HP ALM
4 3 (1.21%) Single Sign-On
5 2 (0.81%) Ansible
5 2 (0.81%) Jamf Pro
5 2 (0.81%) Kubernetes
5 2 (0.81%) SCCM
6 1 (0.40%) FortiGate
6 1 (0.40%) Kibana
6 1 (0.40%) Opsgenie
Vendors
1 64 (25.91%) ServiceNow
2 50 (20.24%) Microsoft
3 11 (4.45%) Oracle
4 10 (4.05%) Salesforce
5 9 (3.64%) Remedy
6 7 (2.83%) IBM
6 7 (2.83%) VMware
7 6 (2.43%) Cisco
7 6 (2.43%) HP
7 6 (2.43%) SAP
8 5 (2.02%) Google
8 5 (2.02%) Workday
9 4 (1.62%) Atlassian
10 3 (1.21%) Adobe
10 3 (1.21%) Apple
10 3 (1.21%) CheckPoint
10 3 (1.21%) Databricks
10 3 (1.21%) Guidewire
10 3 (1.21%) IFS
10 3 (1.21%) Okta