Service Management Contracts in London

Service Management
England > London

The table below provides summary statistics for contract job vacancies advertised in London requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 131 126 105
Rank change year-on-year -5 -21 +26
Contract jobs citing Service Management 271 335 656
As % of all contract jobs advertised in London 2.16% 1.88% 2.43%
As % of the Processes & Methodologies category 2.34% 2.12% 2.66%
Number of daily rates quoted 166 198 483
10th Percentile £259 £250 £301
25th Percentile £400 £401 £423
Median daily rate (50th Percentile) £525 £500 £501
Median % change year-on-year +5.00% -0.20% -8.07%
75th Percentile £623 £659 £653
90th Percentile £700 £763 £743
England median daily rate £525 £525 £500
% change year-on-year - +5.00% -4.76%
Number of hourly rates quoted 1 4 9
10th Percentile - £29.75 £20.44
25th Percentile £27.50 £44.38 £21.00
Median hourly rate £30.00 £57.50 £35.00
Median % change year-on-year -47.83% +64.29% +66.67%
75th Percentile £32.50 £65.00 £58.00
90th Percentile - - £59.80
England median hourly rate £22.14 £17.72 £55.00
% change year-on-year +24.94% -67.78% +223.53%

All Process and Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 11,564 15,790 24,631
As % of all contract IT jobs advertised in London 92.16% 88.55% 91.11%
Number of daily rates quoted 7,847 11,316 17,711
10th Percentile £350 £338 £375
25th Percentile £440 £450 £475
Median daily rate (50th Percentile) £550 £550 £590
Median % change year-on-year - -6.78% +2.61%
75th Percentile £688 £675 £700
90th Percentile £813 £800 £800
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +2.33%
Number of hourly rates quoted 166 324 278
10th Percentile £16.17 £16.00 £18.59
25th Percentile £22.68 £20.00 £22.53
Median hourly rate £31.67 £29.50 £38.13
Median % change year-on-year +7.36% -22.62% +5.90%
75th Percentile £50.75 £47.56 £62.64
90th Percentile £63.75 £65.93 £76.78
England median hourly rate £29.07 £36.00 £37.50
% change year-on-year -19.25% -4.00% +53.06%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Management in London.

Daily rate trend for Service Management in London

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 1 May 2025.

Daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Management in London.

Hourly rate trend for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +26 59 £491 +6.22% 20
West London +14 9 £388 +12.32% 4
South London +7 9 £525 -4.55% 6
North London - 5 £405 -
East London +14 2 £495 -10.00% 3
Service Management
England

Service Management
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.17%) SharePoint
2 10 (3.69%) Confluence
3 8 (2.95%) Microsoft Exchange
4 4 (1.48%) CMS
4 4 (1.48%) Oracle Workflow
5 2 (0.74%) WebSphere
Applications
1 20 (7.38%) Microsoft Office
2 5 (1.85%) Microsoft Excel
2 5 (1.85%) Spreadsheet
3 3 (1.11%) Microsoft PowerPoint
3 3 (1.11%) MS Visio
4 2 (0.74%) Adobe Illustrator
4 2 (0.74%) Photoshop
5 1 (0.37%) Camtasia
5 1 (0.37%) Final Cut Pro
5 1 (0.37%) Microsoft Project
Business Applications
1 7 (2.58%) Remedy ITSM
2 2 (0.74%) Aladdin
2 2 (0.74%) Shopify
3 1 (0.37%) Cloudability
3 1 (0.37%) IBM Planning Analytics
3 1 (0.37%) Loan IQ
Cloud Services
1 41 (15.13%) Azure
2 29 (10.70%) Microsoft 365
3 17 (6.27%) AWS
4 9 (3.32%) Azure DevOps
4 9 (3.32%) Power Platform
5 8 (2.95%) Entra ID
6 7 (2.58%) Azure Monitor
6 7 (2.58%) Slack
7 6 (2.21%) OneDrive
8 5 (1.85%) Asana
8 5 (1.85%) Azure AKS
8 5 (1.85%) Azure Sentinel
8 5 (1.85%) Google Workspace
8 5 (1.85%) OCI
9 4 (1.48%) PowerApps
9 4 (1.48%) SaaS
10 3 (1.11%) GCP
10 3 (1.11%) Power Automate
11 2 (0.74%) BigCommerce
11 2 (0.74%) Yammer
Communications & Networking
1 20 (7.38%) Firewall
2 19 (7.01%) Network Security
3 18 (6.64%) VPN
4 14 (5.17%) BGP
4 14 (5.17%) OSPF
5 11 (4.06%) Cisco IOS
5 11 (4.06%) EIGRP
5 11 (4.06%) RIP
5 11 (4.06%) Spanning Tree
6 8 (2.95%) HSRP
7 7 (2.58%) WAN
7 7 (2.58%) Wi-Fi
8 6 (2.21%) NX-OS
8 6 (2.21%) Remote Desktop
8 6 (2.21%) VRRP
8 6 (2.21%) Wireless
8 6 (2.21%) Wireshark
9 5 (1.85%) DNS
9 5 (1.85%) LAN
10 4 (1.48%) LTE
Database & Business Intelligence
1 5 (1.85%) Power BI
2 4 (1.48%) SQL Server
3 3 (1.11%) Data Lake
3 3 (1.11%) DB2
4 2 (0.74%) NoSQL
4 2 (0.74%) PostgreSQL
4 2 (0.74%) Tableau
5 1 (0.37%) Data Mining
5 1 (0.37%) IDOL
5 1 (0.37%) MySQL
5 1 (0.37%) OLAP
5 1 (0.37%) RDBMS
5 1 (0.37%) Redis
5 1 (0.37%) Relational Database
Development Applications
1 37 (13.65%) JIRA
2 3 (1.11%) Bitbucket
2 3 (1.11%) GitLab
2 3 (1.11%) Jenkins
3 2 (0.74%) LoadRunner
4 1 (0.37%) HP UFT
4 1 (0.37%) JIRA Agile
4 1 (0.37%) ScriptRunner
4 1 (0.37%) TeamCity
4 1 (0.37%) Zephyr
General
1 97 (35.79%) Social Skills
2 56 (20.66%) Analytical Skills
3 53 (19.56%) Finance
4 38 (14.02%) Public Sector
5 18 (6.64%) Banking
6 11 (4.06%) Legal
7 10 (3.69%) Presentation Skills
8 9 (3.32%) Law
8 9 (3.32%) Retail
8 9 (3.32%) Telecoms
9 8 (2.95%) Organisational Skills
10 6 (2.21%) Financial Institution
10 6 (2.21%) Inclusion and Diversity
11 4 (1.48%) Influencing Skills
11 4 (1.48%) Manufacturing
11 4 (1.48%) Military
12 3 (1.11%) Marketing
13 2 (0.74%) International Banking
14 1 (0.37%) Advertising
14 1 (0.37%) Local Government
Job Titles
1 39 (14.39%) Architect
2 30 (11.07%) Analyst
3 27 (9.96%) Service Manager
4 21 (7.75%) Developer
4 21 (7.75%) Lead
5 18 (6.64%) Consultant
5 18 (6.64%) ServiceNow Architect
6 17 (6.27%) Support Engineer
7 16 (5.90%) Senior
7 16 (5.90%) ServiceNow Developer
7 16 (5.90%) Solutions Architect
8 14 (5.17%) Network Engineer
9 13 (4.80%) IT Support
10 12 (4.43%) 2nd Line Support
10 12 (4.43%) Project Manager
11 11 (4.06%) IT Analyst
12 10 (3.69%) IT Engineer
12 10 (3.69%) IT Support Engineer
13 9 (3.32%) 2nd Line Support Engineer
13 9 (3.32%) Business Analyst
Libraries, Frameworks & Software Standards
1 16 (5.90%) HTML
2 13 (4.80%) Web Services
3 10 (3.69%) 802.1X
3 10 (3.69%) AngularJS
4 9 (3.32%) REST
5 8 (2.95%) .NET
5 8 (2.95%) CSS
6 7 (2.58%) JSON
6 7 (2.58%) SOAP
7 5 (1.85%) OpenTelemetry
8 4 (1.48%) Oracle Fusion
9 3 (1.11%) DCOM
9 3 (1.11%) RESTful
9 3 (1.11%) XML
10 2 (0.74%) jQuery
10 2 (0.74%) Node.js
10 2 (0.74%) VML
10 2 (0.74%) WebSphere MQ
11 1 (0.37%) ASP.NET Web API
11 1 (0.37%) Kafka
Miscellaneous
1 21 (7.75%) Onboarding
2 19 (7.01%) CMDB
3 11 (4.06%) Cloud Native
4 9 (3.32%) Management Information System
5 7 (2.58%) Data Centre
6 6 (2.21%) Video Conferencing
7 5 (1.85%) AI Agents
7 5 (1.85%) Legacy Systems
7 5 (1.85%) Smartphone
8 4 (1.48%) Data Protection Act
9 3 (1.11%) Analytical Mindset
9 3 (1.11%) Low-Code
9 3 (1.11%) Team-Oriented Environment
10 2 (0.74%) Blog
10 2 (0.74%) Data Fabric
10 2 (0.74%) iPhone
10 2 (0.74%) Product Ownership
10 2 (0.74%) Public Cloud
10 2 (0.74%) Self-Motivation
10 2 (0.74%) Social Media
Operating Systems
1 34 (12.55%) Windows
2 10 (3.69%) Linux
3 9 (3.32%) Android
3 9 (3.32%) Apple iOS
4 8 (2.95%) Unix
5 6 (2.21%) Windows 10
6 5 (1.85%) CatOS
7 3 (1.11%) Mac OS
7 3 (1.11%) Windows Server
8 1 (0.37%) Red Hat Enterprise Linux
8 1 (0.37%) VMS
8 1 (0.37%) Windows Server 2012
8 1 (0.37%) Windows Server 2019
Processes & Methodologies
1 143 (52.77%) ITIL
2 127 (46.86%) ITSM
3 61 (22.51%) Problem-Solving
4 50 (18.45%) Agile
5 40 (14.76%) Service Delivery
6 36 (13.28%) Project Management
6 36 (13.28%) Stakeholder Management
7 34 (12.55%) Change Management
8 33 (12.18%) DevOps
9 31 (11.44%) Customer Service
10 28 (10.33%) Continuous Improvement
11 26 (9.59%) Incident Management
12 23 (8.49%) Problem Management
13 22 (8.12%) Workflow
14 21 (7.75%) Asset Management
15 19 (7.01%) Decision-Making
15 19 (7.01%) Risk Management
16 18 (6.64%) Analytics
16 18 (6.64%) Service Design
17 17 (6.27%) Configuration Management
Programming Languages
1 26 (9.59%) JavaScript
2 17 (6.27%) Python
3 9 (3.32%) SQL
4 8 (2.95%) PowerShell
5 5 (1.85%) Bicep
5 5 (1.85%) Java
5 5 (1.85%) Kusto Query Language
6 3 (1.11%) ActionScript
6 3 (1.11%) ActionScript 2.0
7 2 (0.74%) C
8 1 (0.37%) C#
8 1 (0.37%) Groovy
8 1 (0.37%) VBA
Qualifications
1 68 (25.09%) Security Cleared
2 61 (22.51%) SC Cleared
3 22 (8.12%) Degree
4 14 (5.17%) Cisco Certification
5 11 (4.06%) CCNP
6 10 (3.69%) ITIL Certification
7 7 (2.58%) Computer Science Degree
8 5 (1.85%) CCNA
8 5 (1.85%) FFIEC
8 5 (1.85%) PMP
9 4 (1.48%) CCSE
9 4 (1.48%) DV Cleared
9 4 (1.48%) PMI Certification
10 2 (0.74%) AWS Certification
10 2 (0.74%) AWS Certified Solutions Architect
10 2 (0.74%) ITIL Foundation Certificate
10 2 (0.74%) Microsoft Certification
11 1 (0.37%) (ISC)2 CCSP
11 1 (0.37%) Azure Certification
11 1 (0.37%) PRINCE2 Certification
Quality Assurance & Compliance
1 15 (5.54%) SLA
2 10 (3.69%) QA
3 6 (2.21%) GDPR
3 6 (2.21%) ISO/IEC 20000
3 6 (2.21%) NIST
4 5 (1.85%) GRC
4 5 (1.85%) PMO
4 5 (1.85%) Sarbanes-Oxley
5 3 (1.11%) ISO/IEC 27001
6 2 (0.74%) COBIT
6 2 (0.74%) Data Quality
6 2 (0.74%) PCI DSS
7 1 (0.37%) Actionable Recommendations
7 1 (0.37%) HIPAA
7 1 (0.37%) NIST 800
System Software
1 25 (9.23%) Active Directory
2 9 (3.32%) VMware Infrastructure
3 6 (2.21%) Virtual Desktop
4 4 (1.48%) vSphere
5 2 (0.74%) Firmware
5 2 (0.74%) Hyper-V
5 2 (0.74%) VMware Workstation
6 1 (0.37%) BitLocker
6 1 (0.37%) Docker
6 1 (0.37%) VMware ESXi
6 1 (0.37%) VMware NSX
Systems Management
1 12 (4.43%) Microsoft Intune
2 11 (4.06%) Ansible
3 9 (3.32%) Kubernetes
4 7 (2.58%) Prometheus
5 6 (2.21%) Grafana
5 6 (2.21%) Terraform
6 5 (1.85%) SCCM
7 4 (1.48%) Opsgenie
8 3 (1.11%) HP ALM
9 2 (0.74%) Jamf Pro
9 2 (0.74%) Single Sign-On
10 1 (0.37%) NSN NetAct
10 1 (0.37%) Plesk
10 1 (0.37%) SCOrch
10 1 (0.37%) Sysdig
Vendors
1 94 (34.69%) ServiceNow
2 57 (21.03%) Microsoft
3 18 (6.64%) Cisco
4 11 (4.06%) IBM
5 9 (3.32%) CheckPoint
5 9 (3.32%) Palo Alto
5 9 (3.32%) Remedy
5 9 (3.32%) VMware
6 8 (2.95%) Google
7 7 (2.58%) Juniper
7 7 (2.58%) Oracle
8 6 (2.21%) Atlassian
8 6 (2.21%) HP
8 6 (2.21%) Zscaler
9 5 (1.85%) Apple
9 5 (1.85%) Fortinet
9 5 (1.85%) Salesforce
9 5 (1.85%) SAP
10 4 (1.48%) BMC
10 4 (1.48%) Ericsson