Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 23 July 2026, with comparisons to the same periods in the previous two years.

6 months to
23 Jul 2026
Same period 2025 Same period 2024
Rank 135 149 159
Rank change year-on-year +14 +10 -54
Contract jobs citing Service Management 409 258 289
As % of all contract jobs in London 2.06% 1.90% 1.72%
As % of the Processes & Methodologies category 2.32% 2.06% 1.94%
Number of daily rates quoted 256 156 192
10th Percentile £250 £263 £264
25th Percentile £400 £400 £409
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - -7.41%
75th Percentile £625 £600 £638
90th Percentile £756 £700 £725
England median daily rate £518 £500 £515
% change year-on-year +3.50% -2.91% -1.90%
Number of hourly rates quoted 6 0 2
10th Percentile £28.15 - £21.90
25th Percentile £34.66 - £27.00
Median hourly rate £57.75 - £37.00
75th Percentile £71.25 - £48.00
90th Percentile £81.25 - £53.70
England median hourly rate £74.26 £20.79 £20.74
% change year-on-year +257.19% +0.24% -28.17%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,636 12,537 14,932
As % of all contract IT jobs advertised in London 88.98% 92.16% 88.82%
Number of daily rates quoted 11,638 8,379 10,607
10th Percentile £363 £330 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £545 £550 £550
Median % change year-on-year -0.91% - -4.35%
75th Percentile £650 £675 £686
90th Percentile £775 £788 £800
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 278 237 238
10th Percentile £17.60 £16.50 £16.25
25th Percentile £21.00 £24.66 £21.39
Median hourly rate £35.71 £30.81 £34.00
Median % change year-on-year +15.92% -9.40% -20.93%
75th Percentile £57.38 £49.75 £51.75
90th Percentile £81.25 £63.45 £71.25
England median hourly rate £47.50 £25.15 £40.00
% change year-on-year +88.87% -37.13% -6.43%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 23 July 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 23 July 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 23 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -14 52 £600 +19.11% 30
West London -6 15 £625 +150.00% 11
East London +5 4 £550 +11.11% 3
South London -19 3 - - 4
North London - 3 £400 -
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 42 (10.27%) SharePoint
2 25 (6.11%) Confluence
3 10 (2.44%) Microsoft Exchange
4 1 (0.24%) Apache
4 1 (0.24%) OpenStack
4 1 (0.24%) Oracle Collaboration Suite
4 1 (0.24%) Palantir Foundry
Applications
1 12 (2.93%) MS Visio
2 6 (1.47%) Microsoft Project
3 5 (1.22%) Microsoft Office
4 3 (0.73%) Chatbot
5 2 (0.49%) Spreadsheet
6 1 (0.24%) Microsoft Excel
Business Applications
1 4 (0.98%) Remedy ITSM
2 3 (0.73%) Oracle ERP
3 2 (0.49%) NEC Housing
3 2 (0.49%) SAP PS
3 2 (0.49%) SAP S/4HANA
4 1 (0.24%) Dynamics CRM
4 1 (0.24%) Misys Equation
4 1 (0.24%) Misys Midas
4 1 (0.24%) Teamcenter
Cloud Services
1 79 (19.32%) Azure
2 68 (16.63%) Microsoft 365
3 37 (9.05%) AWS
4 33 (8.07%) Entra ID
5 28 (6.85%) SaaS
6 21 (5.13%) OneDrive
7 11 (2.69%) Power Platform
8 10 (2.44%) Azure DevOps
9 8 (1.96%) GCP
9 8 (1.96%) Google Workspace
10 7 (1.71%) GitHub
11 6 (1.47%) Amazon CloudWatch
11 6 (1.47%) AWS Lambda
11 6 (1.47%) OCI
11 6 (1.47%) Serverless
12 5 (1.22%) Amazon S3
13 4 (0.98%) Microsoft Copilot
14 3 (0.73%) AWS KMS
14 3 (0.73%) AWS Step Functions
14 3 (0.73%) Azure Monitor
Communications & Networking
1 29 (7.09%) Firewall
2 22 (5.38%) TCP/IP
3 21 (5.13%) DNS
3 21 (5.13%) VPN
4 14 (3.42%) WAN
5 12 (2.93%) DHCP
5 12 (2.93%) Network Security
6 7 (1.71%) HTTP
6 7 (1.71%) LAN
7 5 (1.22%) DMZ
7 5 (1.22%) SD-WAN
7 5 (1.22%) Wi-Fi
8 4 (0.98%) Wireless
9 3 (0.73%) 5G
9 3 (0.73%) Intranet
9 3 (0.73%) SAN
9 3 (0.73%) SSL
10 2 (0.49%) 3GPP
10 2 (0.49%) Kerberos
10 2 (0.49%) Remote Desktop
Database & Business Intelligence
1 7 (1.71%) Power BI
2 4 (0.98%) SQL Server
3 2 (0.49%) Amazon Redshift
3 2 (0.49%) PostgreSQL
3 2 (0.49%) SQLite
4 1 (0.24%) Elasticsearch
4 1 (0.24%) GIS
4 1 (0.24%) Metadata
4 1 (0.24%) Oracle Reports
4 1 (0.24%) SQL Server Analysis Services
4 1 (0.24%) SQL Server Reporting Services
Development Applications
1 60 (14.67%) JIRA
2 12 (2.93%) Jenkins
3 6 (1.47%) Bitbucket
4 4 (0.98%) Git
4 4 (0.98%) ScriptRunner
5 3 (0.73%) GitLab
6 1 (0.24%) Cypress.io
6 1 (0.24%) Selenium
6 1 (0.24%) TestRail
General
1 156 (38.14%) Social Skills
2 76 (18.58%) Analytical Skills
3 74 (18.09%) Finance
4 51 (12.47%) Public Sector
5 38 (9.29%) Telecoms
6 30 (7.33%) Banking
7 13 (3.18%) Legal
8 12 (2.93%) Inclusion and Diversity
8 12 (2.93%) Organisational Skills
9 11 (2.69%) Local Government
10 9 (2.20%) Retail
11 8 (1.96%) Financial Institution
12 7 (1.71%) Influencing Skills
13 6 (1.47%) Front Office
13 6 (1.47%) Investment Banking
13 6 (1.47%) Police
14 5 (1.22%) Documentation Skills
15 4 (0.98%) Games
15 4 (0.98%) Manufacturing
16 3 (0.73%) Law
Job Titles
1 52 (12.71%) Consultant
2 50 (12.22%) Architect
3 37 (9.05%) Analyst
4 30 (7.33%) Lead
5 29 (7.09%) IT Manager
5 29 (7.09%) Senior
6 24 (5.87%) Project Manager
7 23 (5.62%) Service Manager
8 22 (5.38%) Developer
9 20 (4.89%) ServiceNow Consultant
10 17 (4.16%) ServiceNow Developer
10 17 (4.16%) Solutions Architect
11 16 (3.91%) IT Support
11 16 (3.91%) ServiceNow Architect
12 15 (3.67%) Process Consultant
12 15 (3.67%) Support Engineer
13 14 (3.42%) Business Consultant
13 14 (3.42%) Business Process Consultant
13 14 (3.42%) ITSM Consultant
14 13 (3.18%) Designer
Libraries, Frameworks & Software Standards
1 35 (8.56%) REST
2 20 (4.89%) SOAP
3 10 (2.44%) HTML
4 9 (2.20%) CSS
4 9 (2.20%) Web Services
5 5 (1.22%) AngularJS
5 5 (1.22%) Middleware
6 4 (0.98%) Bootstrap
6 4 (0.98%) JSON
6 4 (0.98%) XML
7 3 (0.73%) Ajax
8 2 (0.49%) EDI
8 2 (0.49%) Microsoft Graph
8 2 (0.49%) Mojolicious
8 2 (0.49%) Moose
8 2 (0.49%) SPNEGO
9 1 (0.24%) 802.1X
9 1 (0.24%) ARM Templates
9 1 (0.24%) Elastic Stack
9 1 (0.24%) Lightning Web Components
Miscellaneous
1 58 (14.18%) Onboarding
2 55 (13.45%) CMDB
3 19 (4.65%) Product Ownership
4 14 (3.42%) Management Information System
4 14 (3.42%) Virtual Team
5 13 (3.18%) Data Centre
6 9 (2.20%) Operational Technology
7 8 (1.96%) Greenfield Project
8 7 (1.71%) AI Agents
8 7 (1.71%) Enterprise Software
9 6 (1.47%) Algorithms
10 5 (1.22%) IoT
11 4 (0.98%) FMCG
11 4 (0.98%) Linux Command Line
11 4 (0.98%) Security Operations Centre
11 4 (0.98%) Video Conferencing
12 3 (0.73%) Client/Server
12 3 (0.73%) Data Protection Act
12 3 (0.73%) Foreign Exchange (FX)
12 3 (0.73%) PKI
Operating Systems
1 61 (14.91%) Windows
2 13 (3.18%) Mac OS
3 11 (2.69%) Apple iOS
4 10 (2.44%) Linux
5 8 (1.96%) Windows Server
6 7 (1.71%) Windows 10
7 6 (1.47%) Red Hat Enterprise Linux
8 5 (1.22%) Android
9 4 (0.98%) Windows Server 2019
10 1 (0.24%) Ubuntu
10 1 (0.24%) Windows Server 2016
Processes & Methodologies
1 200 (48.90%) ITIL
2 193 (47.19%) ITSM
3 131 (32.03%) Stakeholder Management
4 99 (24.21%) Continuous Improvement
5 91 (22.25%) Agile
6 87 (21.27%) Problem-Solving
7 81 (19.80%) Service Delivery
8 64 (15.65%) Change Management
9 57 (13.94%) DevOps
9 57 (13.94%) Stakeholder Engagement
10 52 (12.71%) Roadmaps
11 48 (11.74%) Migration
12 46 (11.25%) Incident Management
13 44 (10.76%) Customer Service
14 43 (10.51%) Decision-Making
15 40 (9.78%) Problem Management
15 40 (9.78%) Project Management
16 36 (8.80%) AI
17 33 (8.07%) Project Delivery
18 31 (7.58%) Service Design
Programming Languages
1 28 (6.85%) PowerShell
2 26 (6.36%) JavaScript
3 18 (4.40%) Python
4 16 (3.91%) SQL
5 5 (1.22%) Bash
5 5 (1.22%) Groovy
6 2 (0.49%) ActionScript
6 2 (0.49%) ActionScript 2.0
6 2 (0.49%) COBOL
6 2 (0.49%) Korn
6 2 (0.49%) Perl
6 2 (0.49%) RPG
7 1 (0.24%) Apex Code
7 1 (0.24%) Bicep
7 1 (0.24%) C
7 1 (0.24%) Java
7 1 (0.24%) Kotlin
7 1 (0.24%) Shell Script
Qualifications
1 61 (14.91%) Security Cleared
2 44 (10.76%) SC Cleared
3 39 (9.54%) Degree
4 24 (5.87%) ITIL Certification
5 21 (5.13%) PMP
6 17 (4.16%) PMI Certification
7 12 (2.93%) DV Cleared
8 10 (2.44%) Computer Science Degree
9 8 (1.96%) A+ Certification
9 8 (1.96%) Microsoft Certification
10 6 (1.47%) CISM
10 6 (1.47%) CISSP
10 6 (1.47%) ITIL Foundation Certificate
10 6 (1.47%) Master's Degree
11 4 (0.98%) BPSS Clearance
12 3 (0.73%) MBA
12 3 (0.73%) MCSA
12 3 (0.73%) Network+ Certification
13 2 (0.49%) CISA
13 2 (0.49%) Cisco Certification
Quality Assurance & Compliance
1 39 (9.54%) SLA
2 19 (4.65%) ISO/IEC 27001
3 15 (3.67%) QA
4 9 (2.20%) COBIT
5 8 (1.96%) NIST
6 7 (1.71%) GDPR
6 7 (1.71%) GRC
6 7 (1.71%) PMO
7 6 (1.47%) PCI DSS
8 5 (1.22%) Cyber Essentials
9 4 (0.98%) Cyber Essentials PLUS
9 4 (0.98%) Data Quality
9 4 (0.98%) NCSC
9 4 (0.98%) SOC 2
10 2 (0.49%) Sarbanes-Oxley
10 2 (0.49%) SOC 1
11 1 (0.24%) Accessibility
11 1 (0.24%) ISO 20022
11 1 (0.24%) ISO 9001
11 1 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 44 (10.76%) Active Directory
2 9 (2.20%) VMware Infrastructure
3 7 (1.71%) Virtual Desktop
4 6 (1.47%) IAG
5 4 (0.98%) Hyper-V
6 1 (0.24%) NFS
6 1 (0.24%) Squid
6 1 (0.24%) VMware ESXi
6 1 (0.24%) VMware NSX
6 1 (0.24%) vSphere
Systems Management
1 25 (6.11%) Microsoft Intune
2 11 (2.69%) Terraform
3 10 (2.44%) SCCM
4 7 (1.71%) Ansible
4 7 (1.71%) Jamf Pro
5 6 (1.47%) WSUS
6 5 (1.22%) Single Sign-On
7 3 (0.73%) Kubernetes
7 3 (0.73%) Packer
7 3 (0.73%) Puppet
8 2 (0.49%) systemd
9 1 (0.24%) CASB
9 1 (0.24%) EMC VPLEX
9 1 (0.24%) Grafana
9 1 (0.24%) ITRS Geneos
9 1 (0.24%) Kibana
9 1 (0.24%) Prometheus
9 1 (0.24%) QRadar
9 1 (0.24%) vCenter Server
9 1 (0.24%) vMotion
Vendors
1 151 (36.92%) ServiceNow
2 89 (21.76%) Microsoft
3 15 (3.67%) VMware
4 14 (3.42%) Atlassian
5 12 (2.93%) Zscaler
6 11 (2.69%) Cisco
6 11 (2.69%) IFS
6 11 (2.69%) SAP
7 10 (2.44%) Salesforce
8 8 (1.96%) Google
8 8 (1.96%) Oracle
9 7 (1.71%) Citrix
10 6 (1.47%) Apple
10 6 (1.47%) Bloomberg
10 6 (1.47%) Remedy
10 6 (1.47%) Reuters
11 5 (1.22%) BMC
11 5 (1.22%) ION Trading
12 4 (0.98%) HP
12 4 (0.98%) Splunk