Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 28 July 2026, with comparisons to the same periods in the previous two years.

6 months to
28 Jul 2026
Same period 2025 Same period 2024
Rank 133 145 144
Rank change year-on-year +12 -1 -32
Contract jobs citing Service Management 414 260 295
As % of all contract jobs in London 2.08% 1.92% 1.79%
As % of the Processes & Methodologies category 2.34% 2.08% 2.01%
Number of daily rates quoted 258 157 197
10th Percentile £250 £258 £263
25th Percentile £400 £400 £400
Median daily rate (50th Percentile) £525 £500 £510
Median % change year-on-year +5.00% -1.96% -5.56%
75th Percentile £625 £594 £638
90th Percentile £763 £700 £725
England median daily rate £520 £500 £525
% change year-on-year +4.00% -4.76% -
Number of hourly rates quoted 6 0 2
10th Percentile £28.15 - £21.90
25th Percentile £34.66 - £27.00
Median hourly rate £57.75 - £37.00
75th Percentile £71.25 - £48.00
90th Percentile £81.25 - £53.70
England median hourly rate £74.26 £20.66 £20.74
% change year-on-year +259.44% -0.39% -41.16%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,727 12,515 14,665
As % of all contract IT jobs advertised in London 88.96% 92.25% 88.84%
Number of daily rates quoted 11,711 8,371 10,405
10th Percentile £363 £326 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £545 £550
Median % change year-on-year +0.92% -0.91% -4.35%
75th Percentile £653 £675 £688
90th Percentile £775 £788 £800
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 283 241 219
10th Percentile £17.60 £16.50 £16.19
25th Percentile £20.26 £24.66 £22.00
Median hourly rate £35.71 £30.00 £34.25
Median % change year-on-year +19.03% -12.41% -17.47%
75th Percentile £57.25 £49.75 £55.00
90th Percentile £81.25 £63.25 £71.38
England median hourly rate £46.90 £25.15 £40.33
% change year-on-year +86.48% -37.63% -5.12%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 28 July 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 28 July 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 28 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -3 54 £600 +21.21% 25
West London -10 15 £625 +150.00% 7
East London +6 4 £550 +11.11% 4
South London -21 3 - - 4
North London - 2 £448 -
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 43 (10.39%) SharePoint
2 26 (6.28%) Confluence
3 10 (2.42%) Microsoft Exchange
4 1 (0.24%) Apache
4 1 (0.24%) OpenStack
4 1 (0.24%) Oracle Collaboration Suite
4 1 (0.24%) Palantir Foundry
Applications
1 12 (2.90%) MS Visio
2 6 (1.45%) Microsoft Office
2 6 (1.45%) Microsoft Project
3 3 (0.72%) Chatbot
4 1 (0.24%) Microsoft Excel
4 1 (0.24%) Spreadsheet
Business Applications
1 4 (0.97%) Remedy ITSM
2 3 (0.72%) Oracle ERP
3 2 (0.48%) NEC Housing
3 2 (0.48%) SAP PS
3 2 (0.48%) SAP S/4HANA
4 1 (0.24%) Dynamics CRM
4 1 (0.24%) Misys Equation
4 1 (0.24%) Misys Midas
4 1 (0.24%) Teamcenter
Cloud Services
1 79 (19.08%) Azure
2 69 (16.67%) Microsoft 365
3 38 (9.18%) AWS
4 33 (7.97%) Entra ID
5 29 (7.00%) SaaS
6 22 (5.31%) OneDrive
7 11 (2.66%) Power Platform
8 10 (2.42%) Azure DevOps
9 8 (1.93%) GCP
10 7 (1.69%) GitHub
10 7 (1.69%) Google Workspace
11 6 (1.45%) Amazon CloudWatch
11 6 (1.45%) AWS Lambda
11 6 (1.45%) OCI
11 6 (1.45%) Serverless
12 5 (1.21%) Amazon S3
13 4 (0.97%) Microsoft Copilot
14 3 (0.72%) AWS KMS
14 3 (0.72%) AWS Step Functions
14 3 (0.72%) Azure Monitor
Communications & Networking
1 30 (7.25%) Firewall
2 23 (5.56%) DNS
2 23 (5.56%) TCP/IP
3 21 (5.07%) VPN
4 15 (3.62%) WAN
5 14 (3.38%) DHCP
6 13 (3.14%) Network Security
7 8 (1.93%) LAN
8 7 (1.69%) HTTP
9 6 (1.45%) Wi-Fi
10 5 (1.21%) DMZ
10 5 (1.21%) SD-WAN
11 4 (0.97%) Wireless
12 3 (0.72%) 5G
12 3 (0.72%) Intranet
12 3 (0.72%) SAN
12 3 (0.72%) SSL
13 2 (0.48%) Kerberos
13 2 (0.48%) Remote Desktop
13 2 (0.48%) WLAN
Database & Business Intelligence
1 7 (1.69%) Power BI
2 5 (1.21%) SQL Server
3 2 (0.48%) Amazon Redshift
3 2 (0.48%) PostgreSQL
3 2 (0.48%) SQLite
4 1 (0.24%) Elasticsearch
4 1 (0.24%) GIS
4 1 (0.24%) Metadata
4 1 (0.24%) Oracle Reports
4 1 (0.24%) SQL Server Analysis Services
4 1 (0.24%) SQL Server Reporting Services
Development Applications
1 59 (14.25%) JIRA
2 12 (2.90%) Jenkins
3 6 (1.45%) Bitbucket
4 4 (0.97%) Git
4 4 (0.97%) ScriptRunner
5 3 (0.72%) GitLab
6 1 (0.24%) Cypress.io
6 1 (0.24%) Selenium
6 1 (0.24%) TestRail
General
1 156 (37.68%) Social Skills
2 78 (18.84%) Analytical Skills
3 77 (18.60%) Finance
4 53 (12.80%) Public Sector
5 39 (9.42%) Telecoms
6 31 (7.49%) Banking
7 13 (3.14%) Inclusion and Diversity
7 13 (3.14%) Legal
7 13 (3.14%) Organisational Skills
8 11 (2.66%) Local Government
9 9 (2.17%) Retail
10 8 (1.93%) Financial Institution
10 8 (1.93%) Influencing Skills
11 6 (1.45%) Front Office
11 6 (1.45%) Investment Banking
11 6 (1.45%) Police
12 5 (1.21%) Documentation Skills
13 4 (0.97%) Games
13 4 (0.97%) Manufacturing
13 4 (0.97%) Military
Job Titles
1 53 (12.80%) Consultant
2 52 (12.56%) Architect
3 37 (8.94%) Analyst
4 30 (7.25%) Lead
5 29 (7.00%) Senior
6 28 (6.76%) IT Manager
7 27 (6.52%) Project Manager
8 23 (5.56%) Service Manager
9 22 (5.31%) Developer
10 20 (4.83%) ServiceNow Consultant
11 18 (4.35%) Solutions Architect
12 17 (4.11%) IT Support
12 17 (4.11%) ServiceNow Developer
13 16 (3.86%) Support Engineer
14 15 (3.62%) ITSM Consultant
14 15 (3.62%) Process Consultant
14 15 (3.62%) ServiceNow Architect
15 14 (3.38%) Business Consultant
15 14 (3.38%) Business Process Consultant
15 14 (3.38%) Delivery Manager
Libraries, Frameworks & Software Standards
1 36 (8.70%) REST
2 20 (4.83%) SOAP
3 10 (2.42%) HTML
4 9 (2.17%) CSS
4 9 (2.17%) Web Services
5 5 (1.21%) AngularJS
5 5 (1.21%) Middleware
6 4 (0.97%) Bootstrap
6 4 (0.97%) JSON
6 4 (0.97%) XML
7 3 (0.72%) Ajax
8 2 (0.48%) EDI
8 2 (0.48%) Microsoft Graph
8 2 (0.48%) Mojolicious
8 2 (0.48%) Moose
8 2 (0.48%) SPNEGO
9 1 (0.24%) 802.1X
9 1 (0.24%) Apache NiFi
9 1 (0.24%) ARM Templates
9 1 (0.24%) Lightning Web Components
Miscellaneous
1 61 (14.73%) Onboarding
2 58 (14.01%) CMDB
3 19 (4.59%) Product Ownership
4 14 (3.38%) Management Information System
4 14 (3.38%) Virtual Team
5 13 (3.14%) Data Centre
6 9 (2.17%) Enterprise Software
6 9 (2.17%) Operational Technology
7 8 (1.93%) AI Agents
7 8 (1.93%) Greenfield Project
8 6 (1.45%) Algorithms
9 5 (1.21%) IoT
10 4 (0.97%) FMCG
10 4 (0.97%) Linux Command Line
10 4 (0.97%) Security Operations Centre
10 4 (0.97%) Video Conferencing
11 3 (0.72%) Cloud Native
11 3 (0.72%) Legacy Systems
11 3 (0.72%) PKI
11 3 (0.72%) Renewable Energy
Operating Systems
1 64 (15.46%) Windows
2 13 (3.14%) Mac OS
3 12 (2.90%) Apple iOS
4 11 (2.66%) Linux
5 10 (2.42%) Windows Server
6 6 (1.45%) Red Hat Enterprise Linux
6 6 (1.45%) Windows 10
7 5 (1.21%) Android
8 4 (0.97%) Windows Server 2019
9 1 (0.24%) Ubuntu
9 1 (0.24%) Windows Server 2016
Processes & Methodologies
1 203 (49.03%) ITIL
2 194 (46.86%) ITSM
3 134 (32.37%) Stakeholder Management
4 101 (24.40%) Continuous Improvement
5 95 (22.95%) Agile
6 88 (21.26%) Problem-Solving
7 84 (20.29%) Service Delivery
8 67 (16.18%) Change Management
9 57 (13.77%) DevOps
9 57 (13.77%) Stakeholder Engagement
10 56 (13.53%) Roadmaps
11 49 (11.84%) Migration
12 45 (10.87%) Incident Management
13 44 (10.63%) Customer Service
14 43 (10.39%) Decision-Making
15 41 (9.90%) Problem Management
15 41 (9.90%) Project Management
16 37 (8.94%) AI
16 37 (8.94%) Project Delivery
17 32 (7.73%) Service Design
Programming Languages
1 30 (7.25%) PowerShell
2 26 (6.28%) JavaScript
3 18 (4.35%) Python
4 16 (3.86%) SQL
5 5 (1.21%) Bash
5 5 (1.21%) Groovy
6 2 (0.48%) ActionScript
6 2 (0.48%) ActionScript 2.0
6 2 (0.48%) COBOL
6 2 (0.48%) Korn
6 2 (0.48%) Perl
6 2 (0.48%) RPG
7 1 (0.24%) Apex Code
7 1 (0.24%) Bicep
7 1 (0.24%) C
7 1 (0.24%) Java
7 1 (0.24%) Kotlin
7 1 (0.24%) Shell Script
Qualifications
1 65 (15.70%) Security Cleared
2 47 (11.35%) SC Cleared
3 40 (9.66%) Degree
4 24 (5.80%) ITIL Certification
5 22 (5.31%) PMP
6 17 (4.11%) PMI Certification
7 12 (2.90%) DV Cleared
8 10 (2.42%) Computer Science Degree
9 9 (2.17%) A+ Certification
10 8 (1.93%) Microsoft Certification
11 6 (1.45%) CISM
11 6 (1.45%) CISSP
11 6 (1.45%) ITIL Foundation Certificate
11 6 (1.45%) Master's Degree
12 3 (0.72%) BPSS Clearance
12 3 (0.72%) MBA
12 3 (0.72%) MCSA
12 3 (0.72%) Network+ Certification
13 2 (0.48%) CISA
13 2 (0.48%) Cisco Certification
Quality Assurance & Compliance
1 39 (9.42%) SLA
2 19 (4.59%) ISO/IEC 27001
3 16 (3.86%) QA
4 9 (2.17%) COBIT
5 8 (1.93%) NIST
6 7 (1.69%) GDPR
6 7 (1.69%) GRC
6 7 (1.69%) PMO
7 6 (1.45%) PCI DSS
8 5 (1.21%) Cyber Essentials
9 4 (0.97%) Cyber Essentials PLUS
9 4 (0.97%) Data Quality
9 4 (0.97%) NCSC
9 4 (0.97%) SOC 2
10 2 (0.48%) Sarbanes-Oxley
10 2 (0.48%) SOC 1
11 1 (0.24%) Accessibility
11 1 (0.24%) ISO 20022
11 1 (0.24%) ISO 9001
11 1 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 46 (11.11%) Active Directory
2 11 (2.66%) VMware Infrastructure
3 7 (1.69%) Virtual Desktop
4 6 (1.45%) IAG
5 5 (1.21%) Hyper-V
6 2 (0.48%) vSphere
7 1 (0.24%) NFS
7 1 (0.24%) Squid
7 1 (0.24%) Virtual Servers
7 1 (0.24%) VMware ESXi
7 1 (0.24%) VMware NSX
Systems Management
1 28 (6.76%) Microsoft Intune
2 11 (2.66%) SCCM
2 11 (2.66%) Terraform
3 7 (1.69%) Ansible
3 7 (1.69%) Jamf Pro
4 6 (1.45%) WSUS
5 4 (0.97%) Single Sign-On
6 3 (0.72%) Kubernetes
6 3 (0.72%) Packer
6 3 (0.72%) Puppet
7 2 (0.48%) systemd
8 1 (0.24%) EMC VPLEX
8 1 (0.24%) Grafana
8 1 (0.24%) HP ALM
8 1 (0.24%) ITRS Geneos
8 1 (0.24%) Kibana
8 1 (0.24%) Prometheus
8 1 (0.24%) QRadar
8 1 (0.24%) vCenter Server
8 1 (0.24%) vMotion
Vendors
1 151 (36.47%) ServiceNow
2 91 (21.98%) Microsoft
3 18 (4.35%) VMware
4 14 (3.38%) Atlassian
5 13 (3.14%) Zscaler
6 12 (2.90%) Cisco
7 11 (2.66%) IFS
7 11 (2.66%) SAP
8 10 (2.42%) Salesforce
9 8 (1.93%) Oracle
10 7 (1.69%) Citrix
10 7 (1.69%) Google
11 6 (1.45%) Apple
11 6 (1.45%) Bloomberg
11 6 (1.45%) BMC
11 6 (1.45%) Remedy
11 6 (1.45%) Reuters
12 5 (1.21%) HP
12 5 (1.21%) ION Trading
13 4 (0.97%) Splunk