Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 28 August 2026, with comparisons to the same periods in the previous two years.

6 months to
28 Aug 2026
Same period 2025 Same period 2024
Rank 127 144 140
Rank change year-on-year +17 -4 -21
Contract jobs citing Service Management 478 245 303
As % of all contract jobs in London 2.37% 1.83% 1.87%
As % of the Processes & Methodologies category 2.66% 1.98% 2.10%
Number of daily rates quoted 294 145 197
10th Percentile £227 £255 £263
25th Percentile £400 £400 £400
Median daily rate (50th Percentile) £525 £500 £513
Median % change year-on-year +5.00% -2.44% -5.09%
75th Percentile £625 £588 £625
90th Percentile £771 £733 £693
England median daily rate £525 £500 £519
% change year-on-year +5.00% -3.57% -1.24%
Number of hourly rates quoted 5 0 2
10th Percentile £38.02 - £21.90
25th Percentile £51.50 - £27.00
Median hourly rate £62.50 - £37.00
75th Percentile £73.75 - £48.00
90th Percentile £82.75 - £53.70
England median hourly rate £63.25 £20.75 £26.00
% change year-on-year +204.82% -20.19% -46.39%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,945 12,360 14,445
As % of all contract IT jobs advertised in London 89.05% 92.46% 88.97%
Number of daily rates quoted 11,728 8,229 9,956
10th Percentile £360 £325 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £538 £550
Median % change year-on-year +2.33% -2.27% -4.35%
75th Percentile £660 £675 £688
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 290 253 193
10th Percentile £17.23 £16.60 £17.25
25th Percentile £19.85 £24.77 £22.00
Median hourly rate £35.50 £31.49 £35.00
Median % change year-on-year +12.73% -10.03% -12.50%
75th Percentile £56.25 £49.50 £53.75
90th Percentile £81.25 £63.75 £71.25
England median hourly rate £43.96 £25.15 £42.50
% change year-on-year +74.79% -40.82% -

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 28 August 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 28 August 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 28 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -6 62 £600 +28.89% 34
West London -10 15 £538 +26.47% 13
East London +6 4 £550 +11.11% 5
South London -16 3 - - 1
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 56 (11.72%) SharePoint
2 25 (5.23%) Microsoft Exchange
3 23 (4.81%) Confluence
4 1 (0.21%) Apache
4 1 (0.21%) Exchange Server 2010
4 1 (0.21%) HCL Notes
4 1 (0.21%) OpenStack
4 1 (0.21%) Oracle Collaboration Suite
4 1 (0.21%) Palantir Foundry
Applications
1 13 (2.72%) Microsoft Office
2 12 (2.51%) MS Visio
3 6 (1.26%) Microsoft Excel
3 6 (1.26%) Microsoft Project
4 5 (1.05%) Chatbot
Business Applications
1 8 (1.67%) Remedy ITSM
2 3 (0.63%) Oracle ERP
3 2 (0.42%) Exchequer
3 2 (0.42%) NEC Housing
3 2 (0.42%) SAP PS
4 1 (0.21%) Dynamics CRM
4 1 (0.21%) iTrent
4 1 (0.21%) Misys Equation
4 1 (0.21%) Misys Midas
4 1 (0.21%) SAP S/4HANA
Cloud Services
1 92 (19.25%) Azure
2 90 (18.83%) Microsoft 365
3 50 (10.46%) AWS
4 43 (9.00%) Entra ID
5 32 (6.69%) OneDrive
6 31 (6.49%) SaaS
7 19 (3.97%) Power Platform
8 10 (2.09%) GCP
9 9 (1.88%) Azure DevOps
9 9 (1.88%) Google Workspace
10 8 (1.67%) GitHub
10 8 (1.67%) Microsoft Copilot
11 6 (1.26%) OCI
11 6 (1.26%) PowerApps
12 5 (1.05%) Amazon CloudWatch
12 5 (1.05%) Amazon S3
12 5 (1.05%) AWS Lambda
12 5 (1.05%) Datadog
12 5 (1.05%) Power Automate
12 5 (1.05%) Serverless
Communications & Networking
1 33 (6.90%) Firewall
2 23 (4.81%) TCP/IP
3 22 (4.60%) DNS
4 20 (4.18%) VPN
5 19 (3.97%) WAN
6 16 (3.35%) DHCP
7 12 (2.51%) Network Security
8 10 (2.09%) LAN
8 10 (2.09%) SD-WAN
9 9 (1.88%) Wi-Fi
10 8 (1.67%) HTTP
11 5 (1.05%) 5G
11 5 (1.05%) DMZ
12 4 (0.84%) Wireless
13 3 (0.63%) 4G
13 3 (0.63%) Internet
13 3 (0.63%) SAN
13 3 (0.63%) SSL
14 2 (0.42%) 3GPP
14 2 (0.42%) Kerberos
Database & Business Intelligence
1 10 (2.09%) Power BI
2 5 (1.05%) SQL Server
3 2 (0.42%) Amazon Redshift
3 2 (0.42%) Metadata
3 2 (0.42%) PostgreSQL
3 2 (0.42%) SQLite
4 1 (0.21%) BusinessObjects
4 1 (0.21%) Data Warehouse
4 1 (0.21%) Elasticsearch
4 1 (0.21%) GIS
4 1 (0.21%) Oracle Reports
4 1 (0.21%) SQL Server Analysis Services
4 1 (0.21%) SQL Server Reporting Services
Development Applications
1 62 (12.97%) JIRA
2 12 (2.51%) Jenkins
3 6 (1.26%) Bitbucket
4 5 (1.05%) Git
5 4 (0.84%) ScriptRunner
6 3 (0.63%) GitLab
General
1 188 (39.33%) Social Skills
2 100 (20.92%) Finance
3 85 (17.78%) Analytical Skills
4 62 (12.97%) Public Sector
5 47 (9.83%) Telecoms
6 34 (7.11%) Banking
7 21 (4.39%) Organisational Skills
8 15 (3.14%) Legal
9 14 (2.93%) Inclusion and Diversity
10 13 (2.72%) Influencing Skills
10 13 (2.72%) Retail
11 12 (2.51%) Documentation Skills
12 9 (1.88%) Local Government
13 8 (1.67%) Financial Institution
13 8 (1.67%) Military
14 7 (1.46%) Police
15 6 (1.26%) Front Office
15 6 (1.26%) Investment Banking
16 4 (0.84%) Games
16 4 (0.84%) Manufacturing
Job Titles
1 64 (13.39%) Architect
2 59 (12.34%) Consultant
3 44 (9.21%) Analyst
4 33 (6.90%) Senior
5 32 (6.69%) Lead
5 32 (6.69%) Service Manager
6 29 (6.07%) Project Manager
7 28 (5.86%) IT Manager
7 28 (5.86%) Solutions Architect
8 26 (5.44%) Support Engineer
9 25 (5.23%) IT Support
10 24 (5.02%) Developer
11 20 (4.18%) ServiceNow Consultant
11 20 (4.18%) ServiceNow Developer
12 18 (3.77%) IT Engineer
13 17 (3.56%) ITSM Consultant
14 15 (3.14%) Business Analyst
14 15 (3.14%) Designer
14 15 (3.14%) Process Consultant
14 15 (3.14%) ServiceNow Architect
Libraries, Frameworks & Software Standards
1 44 (9.21%) REST
2 21 (4.39%) SOAP
3 11 (2.30%) HTML
4 10 (2.09%) CSS
4 10 (2.09%) Terraform
4 10 (2.09%) Web Services
5 5 (1.05%) AngularJS
5 5 (1.05%) XML
6 4 (0.84%) Ajax
6 4 (0.84%) Bootstrap
6 4 (0.84%) JSON
6 4 (0.84%) Middleware
7 2 (0.42%) EDI
7 2 (0.42%) Elastic Stack
7 2 (0.42%) Microsoft Graph
7 2 (0.42%) Mojolicious
7 2 (0.42%) Moose
7 2 (0.42%) RFC 2544
7 2 (0.42%) SPNEGO
8 1 (0.21%) LDAP
Miscellaneous
1 72 (15.06%) Onboarding
2 61 (12.76%) CMDB
3 24 (5.02%) Management Information System
4 21 (4.39%) Product Ownership
5 14 (2.93%) Enterprise Software
6 13 (2.72%) Data Centre
6 13 (2.72%) Virtual Team
7 11 (2.30%) AI Agents
8 10 (2.09%) Operational Technology
9 8 (1.67%) Cloud Native
9 8 (1.67%) Greenfield Project
10 6 (1.26%) Hybrid Cloud
10 6 (1.26%) IoT
10 6 (1.26%) Video Conferencing
11 5 (1.05%) NHS
11 5 (1.05%) Security Operations Centre
12 4 (0.84%) Algorithms
12 4 (0.84%) Cyber Defence
12 4 (0.84%) Linux Command Line
12 4 (0.84%) Low-Code
Operating Systems
1 84 (17.57%) Windows
2 20 (4.18%) Apple iOS
2 20 (4.18%) Windows 10
3 18 (3.77%) Windows Server
4 17 (3.56%) Linux
4 17 (3.56%) Mac OS
5 7 (1.46%) Android
5 7 (1.46%) Red Hat Enterprise Linux
6 5 (1.05%) Windows Server 2019
7 3 (0.63%) Windows 7
8 2 (0.42%) Windows Server 2016
9 1 (0.21%) Ubuntu
Processes & Methodologies
1 235 (49.16%) ITSM
2 233 (48.74%) ITIL
3 169 (35.36%) Stakeholder Management
4 117 (24.48%) Continuous Improvement
5 106 (22.18%) Agile
6 103 (21.55%) Problem-Solving
7 98 (20.50%) Service Delivery
8 72 (15.06%) Change Management
8 72 (15.06%) Roadmaps
9 67 (14.02%) Stakeholder Engagement
10 61 (12.76%) Customer Service
11 59 (12.34%) AI
12 58 (12.13%) DevOps
13 55 (11.51%) Decision-Making
13 55 (11.51%) Migration
14 45 (9.41%) Incident Management
15 44 (9.21%) Project Delivery
16 42 (8.79%) Cybersecurity
16 42 (8.79%) Problem Management
16 42 (8.79%) User Experience
Programming Languages
1 40 (8.37%) PowerShell
2 25 (5.23%) JavaScript
3 21 (4.39%) Python
4 16 (3.35%) SQL
5 8 (1.67%) Bash
6 5 (1.05%) Groovy
7 2 (0.42%) ActionScript
7 2 (0.42%) ActionScript 2.0
7 2 (0.42%) COBOL
7 2 (0.42%) Korn
7 2 (0.42%) Perl
7 2 (0.42%) RPG
8 1 (0.21%) Apex Code
8 1 (0.21%) Bicep
8 1 (0.21%) C
8 1 (0.21%) Shell Script
Qualifications
1 85 (17.78%) Security Cleared
2 64 (13.39%) SC Cleared
3 43 (9.00%) Degree
4 25 (5.23%) PMP
5 23 (4.81%) ITIL Certification
6 18 (3.77%) PMI Certification
7 14 (2.93%) A+ Certification
8 13 (2.72%) ITIL Foundation Certificate
9 12 (2.51%) Microsoft Certification
10 11 (2.30%) Computer Science Degree
11 9 (1.88%) CISM
11 9 (1.88%) CISSP
12 8 (1.67%) DV Cleared
13 5 (1.05%) BPSS Clearance
13 5 (1.05%) Cisco Certification
13 5 (1.05%) Master's Degree
14 4 (0.84%) AWS Certification
14 4 (0.84%) MCSA
15 3 (0.63%) CCNA
15 3 (0.63%) MBA
Quality Assurance & Compliance
1 51 (10.67%) SLA
2 22 (4.60%) QA
3 17 (3.56%) ISO/IEC 27001
4 9 (1.88%) Data Quality
4 9 (1.88%) PMO
5 7 (1.46%) COBIT
5 7 (1.46%) GRC
5 7 (1.46%) NIST
6 6 (1.26%) Cyber Essentials
6 6 (1.26%) GDPR
7 5 (1.05%) Cyber Essentials PLUS
7 5 (1.05%) NCSC
7 5 (1.05%) PCI DSS
8 4 (0.84%) ISO/IEC 20000
8 4 (0.84%) SOC 2
9 2 (0.42%) SOC 1
10 1 (0.21%) Accessibility
10 1 (0.21%) ISO 20022
10 1 (0.21%) ISO/IEC 19770
10 1 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 61 (12.76%) Active Directory
2 16 (3.35%) VMware Infrastructure
3 7 (1.46%) Hyper-V
4 6 (1.26%) IAG
5 5 (1.05%) Virtual Desktop
5 5 (1.05%) vSphere
6 3 (0.63%) Virtual Servers
7 2 (0.42%) VMware ESXi
8 1 (0.21%) Squid
8 1 (0.21%) VMware NSX
Systems Management
1 37 (7.74%) Microsoft Intune
2 17 (3.56%) SCCM
3 9 (1.88%) Ansible
3 9 (1.88%) WSUS
4 8 (1.67%) Single Sign-On
5 5 (1.05%) Jamf Pro
6 3 (0.63%) Kubernetes
6 3 (0.63%) Packer
6 3 (0.63%) Puppet
7 2 (0.42%) Grafana
7 2 (0.42%) systemd
8 1 (0.21%) Active Directory Federation Services
8 1 (0.21%) CASB
8 1 (0.21%) ITRS Geneos
8 1 (0.21%) Kibana
8 1 (0.21%) Prometheus
8 1 (0.21%) QRadar
8 1 (0.21%) SCOM
8 1 (0.21%) vCenter Server
8 1 (0.21%) ZABBIX
Vendors
1 172 (35.98%) ServiceNow
2 131 (27.41%) Microsoft
3 22 (4.60%) VMware
4 17 (3.56%) Cisco
5 16 (3.35%) BMC
6 14 (2.93%) Atlassian
7 11 (2.30%) Apple
7 11 (2.30%) SAP
7 11 (2.30%) Zscaler
8 10 (2.09%) Google
8 10 (2.09%) Oracle
8 10 (2.09%) Remedy
8 10 (2.09%) Salesforce
9 8 (1.67%) IFS
10 7 (1.46%) Citrix
10 7 (1.46%) Splunk
11 6 (1.26%) Bloomberg
11 6 (1.26%) Dynatrace
11 6 (1.26%) Reuters
12 5 (1.05%) Okta