Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 31 December 2025, with comparisons to the same periods in the previous two years.

6 months to
31 Dec 2025
Same period 2024 Same period 2023
Rank 173 124 103
Rank change year-on-year -49 -21 +29
Contract jobs citing Service Management 228 312 421
As % of all contract jobs in London 1.58% 2.12% 2.31%
As % of the Processes & Methodologies category 1.73% 2.35% 2.60%
Number of daily rates quoted 148 177 281
10th Percentile £306 £261 £263
25th Percentile £377 £400 £413
Median daily rate (50th Percentile) £500 £525 £532
Median % change year-on-year -4.76% -1.32% +1.33%
75th Percentile £614 £628 £638
90th Percentile £706 £700 £750
England median daily rate £505 £525 £545
% change year-on-year -3.81% -3.67% +9.00%
Number of hourly rates quoted 4 3 6
10th Percentile - £19.95 £20.00
25th Percentile - £22.13 £28.75
Median hourly rate £26.11 £26.50 £60.00
Median % change year-on-year -1.47% -55.83% +160.87%
75th Percentile £43.33 £29.88 £73.44
90th Percentile £74.33 £31.45 £76.88
England median hourly rate £26.81 £30.00 £20.50
% change year-on-year -10.65% +46.34% -18.00%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 13,174 13,286 16,213
As % of all contract IT jobs advertised in London 91.50% 90.14% 89.12%
Number of daily rates quoted 8,690 8,522 11,607
10th Percentile £350 £350 £350
25th Percentile £425 £450 £454
Median daily rate (50th Percentile) £525 £550 £563
Median % change year-on-year -4.55% -2.22% -4.66%
75th Percentile £650 £675 £675
90th Percentile £758 £800 £788
England median daily rate £500 £525 £540
% change year-on-year -4.76% -2.78% -1.82%
Number of hourly rates quoted 226 164 241
10th Percentile £18.25 £18.15 £17.75
25th Percentile £24.65 £23.80 £20.00
Median hourly rate £31.58 £35.00 £32.50
Median % change year-on-year -9.79% +7.69% -13.33%
75th Percentile £53.75 £55.06 £58.75
90th Percentile £69.06 £80.75 £73.75
England median hourly rate £25.15 £35.00 £45.00
% change year-on-year -28.14% -22.22% +25.00%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 31 December 2025.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 31 December 2025.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 31 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -26 44 £500 -4.76% 30
West London -16 4 £600 +50.00% 4
East London -3 2 - - 2
South London -21 2 £190 -50.97% 2
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (6.14%) SharePoint
2 12 (5.26%) Microsoft Exchange
3 8 (3.51%) Confluence
4 1 (0.44%) Oracle SOA Suite
4 1 (0.44%) WebSphere
Applications
1 12 (5.26%) Microsoft Excel
2 9 (3.95%) Microsoft Office
3 5 (2.19%) Microsoft PowerPoint
4 4 (1.75%) Autodesk Inventor
5 1 (0.44%) MS Visio
5 1 (0.44%) Spreadsheet
Business Applications
1 10 (4.39%) Remedy ITSM
2 4 (1.75%) Oracle ERP
2 4 (1.75%) SAP S/4HANA
3 2 (0.88%) Workday HCM
4 1 (0.44%) Cloudability
4 1 (0.44%) Dynamics CRM
4 1 (0.44%) Integrated Workplace Management System
4 1 (0.44%) Oracle Payables
4 1 (0.44%) Oracle Procure-to-Pay
4 1 (0.44%) Oracle Receivables
4 1 (0.44%) Oracle Subledger Accounting
4 1 (0.44%) Salesforce CRM
4 1 (0.44%) SAP ERP
Cloud Services
1 42 (18.42%) Azure
2 32 (14.04%) Microsoft 365
3 12 (5.26%) Azure DevOps
3 12 (5.26%) Entra ID
4 11 (4.82%) OneDrive
5 10 (4.39%) AWS
6 9 (3.95%) Power Platform
7 8 (3.51%) SaaS
8 4 (1.75%) IaaS
8 4 (1.75%) PaaS
9 3 (1.32%) Azure Logic Apps
9 3 (1.32%) Azure Monitor
9 3 (1.32%) GitHub
9 3 (1.32%) Microsoft Copilot
9 3 (1.32%) Microsoft Purview
10 2 (0.88%) Azure ExpressRoute
10 2 (0.88%) Azure Service Bus
10 2 (0.88%) Dynamics 365
10 2 (0.88%) Nutanix
10 2 (0.88%) PowerApps
Communications & Networking
1 14 (6.14%) Firewall
2 9 (3.95%) DNS
3 8 (3.51%) VPN
4 7 (3.07%) DHCP
5 6 (2.63%) WAN
6 4 (1.75%) IPv4
6 4 (1.75%) Network Security
6 4 (1.75%) SD-WAN
7 3 (1.32%) Broadband
7 3 (1.32%) LAN
7 3 (1.32%) TCP/IP
8 2 (0.88%) BGP
8 2 (0.88%) DKIM
8 2 (0.88%) DMARC
8 2 (0.88%) DMZ
8 2 (0.88%) Softphone
8 2 (0.88%) SSH
8 2 (0.88%) Wi-Fi
8 2 (0.88%) Wireless
9 1 (0.44%) Cisco IOS
Database & Business Intelligence
1 6 (2.63%) Power BI
2 5 (2.19%) Tableau
3 2 (0.88%) SQL Server
4 1 (0.44%) KNIME
4 1 (0.44%) Oracle Reports
4 1 (0.44%) SQL Server Integration Services
Development Applications
1 19 (8.33%) JIRA
2 2 (0.88%) TestRail
3 1 (0.44%) Bitbucket
3 1 (0.44%) Cypress.io
3 1 (0.44%) Git
3 1 (0.44%) GitLab
3 1 (0.44%) Selenium
General
1 90 (39.47%) Social Skills
2 53 (23.25%) Finance
3 26 (11.40%) Analytical Skills
4 23 (10.09%) Public Sector
5 18 (7.89%) Influencing Skills
6 15 (6.58%) Telecoms
7 12 (5.26%) Banking
8 10 (4.39%) Documentation Skills
9 8 (3.51%) Inclusion and Diversity
10 7 (3.07%) Retail
11 5 (2.19%) Legal
12 4 (1.75%) Law
12 4 (1.75%) Presentation Skills
13 3 (1.32%) Financial Institution
13 3 (1.32%) Front Office
13 3 (1.32%) International Banking
13 3 (1.32%) Investment Banking
13 3 (1.32%) Local Government
14 2 (0.88%) Organisational Skills
14 2 (0.88%) Police
Job Titles
1 52 (22.81%) Analyst
2 32 (14.04%) Lead
3 24 (10.53%) Architect
4 22 (9.65%) Service Analyst
5 16 (7.02%) Business Analyst
6 14 (6.14%) Consultant
7 11 (4.82%) Senior
7 11 (4.82%) Service Manager
8 9 (3.95%) Change Manager
8 9 (3.95%) Solutions Architect
9 7 (3.07%) Developer
9 7 (3.07%) IT Analyst
9 7 (3.07%) Support Analyst
9 7 (3.07%) Support Engineer
10 6 (2.63%) Desktop Support
10 6 (2.63%) Management Consultant
10 6 (2.63%) Service Management Analyst
10 6 (2.63%) Service Transition Leader
10 6 (2.63%) ServiceNow Architect
10 6 (2.63%) ServiceNow Business Analyst
Libraries, Frameworks & Software Standards
1 10 (4.39%) REST
2 9 (3.95%) SOAP
3 7 (3.07%) Web Services
4 3 (1.32%) .NET
4 3 (1.32%) EDI
4 3 (1.32%) Lightning Web Components
5 2 (0.88%) AngularJS
5 2 (0.88%) ARM Templates
5 2 (0.88%) Oracle Fusion
5 2 (0.88%) React
5 2 (0.88%) XML
6 1 (0.44%) ADO
6 1 (0.44%) CSS
6 1 (0.44%) HTML
6 1 (0.44%) JSON
6 1 (0.44%) Microsoft Graph
6 1 (0.44%) RESTful
6 1 (0.44%) Vue
6 1 (0.44%) XML Messaging
Miscellaneous
1 21 (9.21%) CMDB
2 14 (6.14%) Product Ownership
3 11 (4.82%) Management Information System
4 10 (4.39%) Onboarding
5 6 (2.63%) Data Centre
5 6 (2.63%) Data Protection Act
6 4 (1.75%) Renewable Energy
6 4 (1.75%) Replication
6 4 (1.75%) Video Conferencing
7 3 (1.32%) iPad
7 3 (1.32%) PKI
7 3 (1.32%) Self-Motivation
8 2 (0.88%) Analytical Mindset
8 2 (0.88%) Greenfield Project
8 2 (0.88%) Mobile App
8 2 (0.88%) PMI
8 2 (0.88%) Smartphone
8 2 (0.88%) Tandem
8 2 (0.88%) Virtual Team
9 1 (0.44%) Reinsurance
Operating Systems
1 33 (14.47%) Windows
2 13 (5.70%) Windows 10
3 10 (4.39%) Windows Server
4 4 (1.75%) Android
5 3 (1.32%) Apple iOS
6 2 (0.88%) Linux
6 2 (0.88%) Mac OS
6 2 (0.88%) Unix
6 2 (0.88%) Windows Server 2019
7 1 (0.44%) Mac OS X
7 1 (0.44%) VMS
7 1 (0.44%) Windows Server 2008
Processes & Methodologies
1 108 (47.37%) ITIL
2 100 (43.86%) ITSM
3 54 (23.68%) Problem-Solving
4 42 (18.42%) Agile
5 40 (17.54%) Continuous Improvement
6 37 (16.23%) Stakeholder Management
7 36 (15.79%) Service Delivery
8 32 (14.04%) Change Management
9 30 (13.16%) Stakeholder Engagement
10 26 (11.40%) DevOps
11 23 (10.09%) Project Management
12 22 (9.65%) Service Design
13 20 (8.77%) Customer Service
14 19 (8.33%) Project Delivery
14 19 (8.33%) Roadmaps
15 18 (7.89%) User Experience
16 17 (7.46%) Analytics
16 17 (7.46%) Data Protection
16 17 (7.46%) Problem Management
17 16 (7.02%) Root Cause Analysis
Programming Languages
1 18 (7.89%) PowerShell
2 10 (4.39%) JavaScript
3 3 (1.32%) Bicep
3 3 (1.32%) Python
4 2 (0.88%) ActionScript
4 2 (0.88%) ActionScript 2.0
4 2 (0.88%) Java
4 2 (0.88%) SQL
5 1 (0.44%) C#
5 1 (0.44%) Kotlin
5 1 (0.44%) TypeScript
Qualifications
1 41 (17.98%) Security Cleared
2 38 (16.67%) SC Cleared
3 20 (8.77%) Degree
4 12 (5.26%) ITIL Certification
5 3 (1.32%) Azure Certification
5 3 (1.32%) BPSS Clearance
5 3 (1.32%) Computer Science Degree
5 3 (1.32%) Microsoft Certification
5 3 (1.32%) PMI Certification
6 2 (0.88%) AWS Certification
6 2 (0.88%) AWS Certified Solutions Architect
7 1 (0.44%) A+ Certification
7 1 (0.44%) ACSP
7 1 (0.44%) CBAP
7 1 (0.44%) CCNP
7 1 (0.44%) CCSE
7 1 (0.44%) Cisco Certification
7 1 (0.44%) CTC Cleared
7 1 (0.44%) DV Cleared
7 1 (0.44%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (5.26%) SLA
2 8 (3.51%) ISO/IEC 27001
2 8 (3.51%) QA
3 7 (3.07%) Data Quality
4 5 (2.19%) COBIT
5 4 (1.75%) GRC
6 3 (1.32%) GDPR
6 3 (1.32%) NIST
7 2 (0.88%) Accessibility
7 2 (0.88%) ISO/IEC 20000
7 2 (0.88%) Sarbanes-Oxley
8 1 (0.44%) HMG Security Policy Framework
8 1 (0.44%) ISO 9001
8 1 (0.44%) ISO/IEC 42001
8 1 (0.44%) ITGC
8 1 (0.44%) PMO
System Software
1 29 (12.72%) Active Directory
2 5 (2.19%) Virtual Desktop
2 5 (2.19%) VMware Infrastructure
3 1 (0.44%) Docker
3 1 (0.44%) Hyper-V
3 1 (0.44%) VMware ESXi
Systems Management
1 10 (4.39%) Microsoft Intune
2 9 (3.95%) SCCM
3 6 (2.63%) Terraform
4 4 (1.75%) SCOM
5 2 (0.88%) FortiGate
5 2 (0.88%) HP ALM
5 2 (0.88%) Jamf Pro
5 2 (0.88%) Kubernetes
5 2 (0.88%) Single Sign-On
5 2 (0.88%) WSUS
6 1 (0.44%) Control-M
6 1 (0.44%) Kibana
Vendors
1 62 (27.19%) ServiceNow
2 37 (16.23%) Microsoft
3 11 (4.82%) Remedy
4 7 (3.07%) Salesforce
4 7 (3.07%) SAP
4 7 (3.07%) Workday
5 6 (2.63%) Oracle
5 6 (2.63%) VMware
6 5 (2.19%) IFS
7 4 (1.75%) Citrix
7 4 (1.75%) IBM
8 3 (1.32%) BMC
8 3 (1.32%) Cisco
8 3 (1.32%) Guidewire
8 3 (1.32%) HP
9 2 (0.88%) Databricks
9 2 (0.88%) Google
9 2 (0.88%) ION Trading
9 2 (0.88%) Polycom
9 2 (0.88%) Reuters