Period
to 27 January 2022

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 27 January 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > London
6 months to
27 Jan 2022
Same period 2021 Same period 2020
Rank 140 160 171
Rank change year-on-year +20 +11 -15
Contract jobs citing Service Management 752 307 478
As % of all contract jobs advertised in London 2.00% 1.71% 1.61%
As % of the Processes & Methodologies category 2.19% 1.91% 1.81%
Number of daily rates quoted 513 217 337
10th Percentile £260 £300 £200
25th Percentile £413 £400 £363
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - +5.26%
75th Percentile £613 £600 £588
90th Percentile £688 £675 £655
England median daily rate £500 £483 £463
% change year-on-year +3.63% +4.32% +8.82%
Number of hourly rates quoted 8 1 19
10th Percentile £17.39 - £14.18
25th Percentile £18.19 - £16.29
Median hourly rate £20.50 £20.00 £18.00
Median % change year-on-year +2.50% +11.11% -22.18%
75th Percentile £21.00 - £25.66
90th Percentile £23.10 - £25.91
England median hourly rate £16.88 £24.00 £17.25
% change year-on-year -29.69% +39.13% +1.89%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 34,386 16,040 26,339
As % of all contract IT jobs advertised in London 91.44% 89.46% 88.53%
Number of daily rates quoted 25,056 11,636 19,194
10th Percentile £381 £325 £315
25th Percentile £463 £413 £413
Median daily rate (50th Percentile) £563 £500 £513
Median % change year-on-year +12.50% -2.44% +0.49%
75th Percentile £675 £602 £600
90th Percentile £750 £700 £688
England median daily rate £525 £475 £475
% change year-on-year +10.53% - -
Number of hourly rates quoted 359 145 302
10th Percentile £16.49 £16.55 £12.44
25th Percentile £21.98 £24.75 £17.00
Median hourly rate £39.50 £34.13 £23.00
Median % change year-on-year +15.75% +48.37% +3.32%
75th Percentile £53.75 £51.50 £44.69
90th Percentile £65.00 £64.60 £53.28
England median hourly rate £26.00 £26.65 £20.50
% change year-on-year -2.44% +30.00% -6.82%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Management in London.

Daily rate trend for Service Management in London

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 27 January 2022.

Daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Management in London.

Hourly rate trend for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 27 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London 0 100 £550 +10.00% 53
West London +2 27 £350 -26.32% 18
South London -2 12 £475 -26.92% 2
East London 0 8 £240 -52.00% 13
North London - 1 £500 - 2
Service Management
England

For the 6 months to 27 January 2022, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for Service Management.

1 312 (41.49%) ITIL
2 221 (29.39%) ITSM
3 216 (28.72%) Finance
4 186 (24.73%) Social Skills
5 170 (22.61%) Agile Software Development
6 139 (18.48%) Azure
7 137 (18.22%) Service Delivery
8 136 (18.09%) Microsoft
9 135 (17.95%) ServiceNow
10 115 (15.29%) Windows
11 113 (15.03%) Security Cleared
12 99 (13.16%) Active Directory
13 98 (13.03%) Microsoft 365
14 96 (12.77%) Problem-Solving
15 94 (12.50%) Stakeholder Management
16 92 (12.23%) Change Management
17 85 (11.30%) SC Cleared
18 80 (10.64%) Public Sector
19 77 (10.24%) DevOps
20 71 (9.44%) Service Design
21 70 (9.31%) Project Management
22 68 (9.04%) Continuous Improvement
23 65 (8.64%) SLA
24 64 (8.51%) Analytical Skills
25 62 (8.24%) Incident Management
26 61 (8.11%) Migration
26 61 (8.11%) Problem Management
27 59 (7.85%) AWS
28 58 (7.71%) Firewall
28 58 (7.71%) Management Information System

Service Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (4.65%) Confluence
1 35 (4.65%) SharePoint
2 11 (1.46%) SAS
3 7 (0.93%) CMS
4 4 (0.53%) MS Exchange
5 3 (0.40%) Cloud Foundry
5 3 (0.40%) Drupal
5 3 (0.40%) Elasticsearch
6 2 (0.27%) Adobe Experience Manager
6 2 (0.27%) Apache
6 2 (0.27%) IBM HTTP Server
6 2 (0.27%) nginx
6 2 (0.27%) Tomcat
7 1 (0.13%) Camunda
7 1 (0.13%) IBM Notes
7 1 (0.13%) IIS
7 1 (0.13%) Moodle
7 1 (0.13%) SharePoint 2010
7 1 (0.13%) SharePoint 2013
7 1 (0.13%) Sitecore CMS
Applications
1 34 (4.52%) Microsoft Office
2 32 (4.26%) MS Visio
3 25 (3.32%) Microsoft Excel
4 11 (1.46%) Microsoft PowerPoint
5 2 (0.27%) Acrobat
5 2 (0.27%) Chatbot
5 2 (0.27%) Microsoft Project
Business Applications
1 27 (3.59%) Sentinel
2 9 (1.20%) Remedy ITSM
2 9 (1.20%) RMDS
3 4 (0.53%) Elite 3E
4 3 (0.40%) Oracle Applications
5 2 (0.27%) Carpe Diem
5 2 (0.27%) Dynamics AX
5 2 (0.27%) Maximo
5 2 (0.27%) SAP S/4HANA
6 1 (0.13%) assyst
6 1 (0.13%) Dynamics CRM
6 1 (0.13%) HealthRoster
6 1 (0.13%) ION MarketView
6 1 (0.13%) Oracle EBS
6 1 (0.13%) Oracle Financials
6 1 (0.13%) Remedy AR System
6 1 (0.13%) Salesforce.com CRM
6 1 (0.13%) SAP Oil and Gas
6 1 (0.13%) Sparx Enterprise Architect
Cloud Services
1 139 (18.48%) Azure
2 98 (13.03%) Microsoft 365
3 59 (7.85%) AWS
4 40 (5.32%) Azure Active Directory
5 34 (4.52%) SaaS
6 33 (4.39%) PaaS
7 28 (3.72%) Azure Monitor
7 28 (3.72%) Cloud Computing
8 25 (3.32%) Azure Sentinel
9 20 (2.66%) IaaS
10 13 (1.73%) OneDrive
10 13 (1.73%) Power Platform
11 12 (1.60%) GCP
12 6 (0.80%) Google Workspace
12 6 (0.80%) Serverless
13 4 (0.53%) GitHub
13 4 (0.53%) SuccessFactors
13 4 (0.53%) Yammer
14 3 (0.40%) AWS CloudFormation
14 3 (0.40%) Salesforce Sales Cloud
Communications & Networking
1 58 (7.71%) Firewall
2 33 (4.39%) Internet
3 31 (4.12%) BGP
4 28 (3.72%) LAN
5 24 (3.19%) Reverse Proxy
6 21 (2.79%) DNS
7 19 (2.53%) TCP/IP
7 19 (2.53%) VoIP
7 19 (2.53%) WAN
8 18 (2.39%) Wireless
9 16 (2.13%) VPN
10 13 (1.73%) Network Security
11 11 (1.46%) DHCP
11 11 (1.46%) Unified Communications
12 10 (1.33%) SSL
13 8 (1.06%) ICMP
13 8 (1.06%) Skype
13 8 (1.06%) Wi-Fi
14 7 (0.93%) PABX
14 7 (0.93%) VLAN
Database & Business Intelligence
1 17 (2.26%) SQL Server
2 10 (1.33%) Power BI
3 8 (1.06%) Data Lake
4 4 (0.53%) MySQL
4 4 (0.53%) Oracle Database
4 4 (0.53%) Relational Database
5 3 (0.40%) Metadata
6 2 (0.27%) BusinessObjects
6 2 (0.27%) DTS
6 2 (0.27%) Oracle Database 12c
6 2 (0.27%) Oracle Reports
6 2 (0.27%) SQL Server 2016
6 2 (0.27%) SQL Server Integration Services
6 2 (0.27%) SQL Server Reporting Services
7 1 (0.13%) Big Data
7 1 (0.13%) Hadoop
7 1 (0.13%) MongoDB
7 1 (0.13%) NoSQL
7 1 (0.13%) Redis
7 1 (0.13%) Tableau
Development Applications
1 50 (6.65%) JIRA
2 16 (2.13%) Git (software)
3 13 (1.73%) Jenkins
4 9 (1.20%) Subversion
5 5 (0.66%) Bitbucket
6 4 (0.53%) GitLab
6 4 (0.53%) IntelliJ
6 4 (0.53%) PyCharm
6 4 (0.53%) Team Foundation Server
6 4 (0.53%) Visual Studio Code
7 2 (0.27%) Atlassian Bamboo
7 2 (0.27%) Cypress.io
7 2 (0.27%) Oracle APEX
7 2 (0.27%) Oracle Forms
7 2 (0.27%) ScriptRunner
8 1 (0.13%) Artifactory
8 1 (0.13%) CA Gen
8 1 (0.13%) Sonatype Nexus
8 1 (0.13%) TeamCity
8 1 (0.13%) Visual Studio Team System
General
1 216 (28.72%) Finance
2 186 (24.73%) Social Skills
3 80 (10.64%) Public Sector
4 64 (8.51%) Analytical Skills
5 49 (6.52%) Telecoms
6 47 (6.25%) Banking
7 31 (4.12%) Marketing
8 30 (3.99%) Manufacturing
9 28 (3.72%) Electronics
9 28 (3.72%) Retail
10 25 (3.32%) Influencing Skills
10 25 (3.32%) Presentation Skills
11 22 (2.93%) Organisational Skills
12 16 (2.13%) Legal
13 11 (1.46%) Financial Institution
14 10 (1.33%) Back Office
14 10 (1.33%) Law
15 8 (1.06%) Inclusion and Diversity
16 6 (0.80%) Documentation Skills
17 5 (0.66%) Spanish Language
Job Titles
1 128 (17.02%) Service Manager
2 109 (14.49%) Analyst
3 108 (14.36%) Architect
4 52 (6.91%) Delivery Manager
5 46 (6.12%) Service Delivery Manager
6 40 (5.32%) IT Manager
7 37 (4.92%) Developer
8 31 (4.12%) Business Analyst
8 31 (4.12%) Consultant
8 31 (4.12%) Support Engineer
9 30 (3.99%) IT Services Manager
10 29 (3.86%) Service Analyst
11 28 (3.72%) Project Manager
12 26 (3.46%) Service Architect
13 23 (3.06%) Solutions Architect
14 22 (2.93%) Cloud Architect
14 22 (2.93%) Transition Manager
15 20 (2.66%) Service Transition Manager
15 20 (2.66%) Support Analyst
16 19 (2.53%) Azure Architect
Libraries, Frameworks & Software Standards
1 27 (3.59%) REST
2 13 (1.73%) ARM Templates
3 10 (1.33%) XML
4 9 (1.20%) CSS
4 9 (1.20%) FIX Protocol
4 9 (1.20%) HTML
4 9 (1.20%) Node.js
5 8 (1.06%) Web Services
6 7 (0.93%) .NET
6 7 (0.93%) Middleware
6 7 (0.93%) React
6 7 (0.93%) SOAP
6 7 (0.93%) XMPP
7 6 (0.80%) AngularJS
8 5 (0.66%) Oracle Fusion
9 4 (0.53%) Ajax
9 4 (0.53%) Kafka
10 3 (0.40%) Elastic Stack
10 3 (0.40%) JSP
10 3 (0.40%) XHTML
Miscellaneous
1 58 (7.71%) Management Information System
2 44 (5.85%) Data Centre
3 38 (5.05%) Virtual Team
4 31 (4.12%) CMDB
5 29 (3.86%) Self-Motivation
6 21 (2.79%) Video Conferencing
7 18 (2.39%) Public Cloud
8 15 (1.99%) NHS
9 13 (1.73%) Hybrid Cloud
10 12 (1.60%) Blackberry
10 12 (1.60%) Private Cloud
11 10 (1.33%) User Experience
12 8 (1.06%) EPoS
13 6 (0.80%) Cloud Native
13 6 (0.80%) Data Protection Act
13 6 (0.80%) Legacy Systems
13 6 (0.80%) PKI
14 5 (0.66%) CCTV
14 5 (0.66%) Greenfield Project
15 4 (0.53%) Mainframe
Operating Systems
1 115 (15.29%) Windows
2 46 (6.12%) Linux
3 40 (5.32%) Windows 10
3 40 (5.32%) Windows Server
4 20 (2.66%) Android
5 12 (1.60%) Apple iOS
6 11 (1.46%) Windows 7
7 10 (1.33%) Unix
8 7 (0.93%) Mac OS
9 3 (0.40%) Windows Server 2016
10 2 (0.27%) Red Hat Enterprise Linux
10 2 (0.27%) Windows Server 2008
10 2 (0.27%) Windows Server 2012
10 2 (0.27%) Windows Server 2019
11 1 (0.13%) AIX
11 1 (0.13%) HPUX
11 1 (0.13%) Mac OS X
11 1 (0.13%) Solaris
11 1 (0.13%) VMS
11 1 (0.13%) Windows 8
Processes & Methodologies
1 312 (41.49%) ITIL
2 221 (29.39%) ITSM
3 170 (22.61%) Agile Software Development
4 137 (18.22%) Service Delivery
5 96 (12.77%) Problem-Solving
6 94 (12.50%) Stakeholder Management
7 92 (12.23%) Change Management
8 77 (10.24%) DevOps
9 71 (9.44%) Service Design
10 70 (9.31%) Project Management
11 68 (9.04%) Continuous Improvement
12 62 (8.24%) Incident Management
13 61 (8.11%) Migration
13 61 (8.11%) Problem Management
14 53 (7.05%) CI/CD
14 53 (7.05%) Project Delivery
15 50 (6.65%) Configuration Management
16 47 (6.25%) Information Security
17 45 (5.98%) Business Intelligence
18 43 (5.72%) Risk Management
Programming Languages
1 57 (7.58%) PowerShell
2 54 (7.18%) Python
3 51 (6.78%) SQL
4 40 (5.32%) C#
5 22 (2.93%) Java
6 21 (2.79%) JavaScript
7 6 (0.80%) C
8 5 (0.66%) Bash
8 5 (0.66%) Perl
9 4 (0.53%) Go
9 4 (0.53%) Groovy
9 4 (0.53%) Ruby
10 3 (0.40%) Shell Script
11 2 (0.27%) Apex Code
11 2 (0.27%) Data Analysis Expressions (DAX)
11 2 (0.27%) PL/SQL
12 1 (0.13%) AWK
12 1 (0.13%) C++
12 1 (0.13%) Java 11
12 1 (0.13%) sed
Qualifications
1 113 (15.03%) Security Cleared
2 85 (11.30%) SC Cleared
3 55 (7.31%) Degree
3 55 (7.31%) ITIL Certification
4 21 (2.79%) CISSP
5 20 (2.66%) CISM
6 17 (2.26%) CISA
7 13 (1.73%) Microsoft Certification
8 12 (1.60%) CRISC
9 11 (1.46%) Cisco Certification
9 11 (1.46%) ISO 27001 Lead Auditor
10 10 (1.33%) CCNP
10 10 (1.33%) DV Cleared
10 10 (1.33%) TOGAF Certification
11 9 (1.20%) PMI Certification
12 8 (1.06%) PMP
13 7 (0.93%) MCSE
14 6 (0.80%) BPSS Clearance
15 5 (0.66%) VMware Certified Professional (VCP)
16 4 (0.53%) ISACA
Quality Assurance & Compliance
1 65 (8.64%) SLA
2 28 (3.72%) ISO/IEC 27001
3 21 (2.79%) GDPR
4 14 (1.86%) COBIT
5 13 (1.73%) QA
6 12 (1.60%) NIST
7 8 (1.06%) Data Quality
8 7 (0.93%) Accessibility
8 7 (0.93%) Cyber Essentials
8 7 (0.93%) PCI DSS
9 6 (0.80%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 5 (0.66%) ISO 9001
11 4 (0.53%) GRC
11 4 (0.53%) PMO
11 4 (0.53%) Sarbanes-Oxley
12 3 (0.40%) ISO/IEC 20000
13 2 (0.27%) Disclosure Scotland
13 2 (0.27%) HL7
14 1 (0.13%) HMG Security Policy Framework
14 1 (0.13%) ITGC
System Software
1 99 (13.16%) Active Directory
2 22 (2.93%) VMware Infrastructure
3 13 (1.73%) Virtual Desktop
4 11 (1.46%) Virtual Machines
4 11 (1.46%) vSphere
5 10 (1.33%) Docker
6 6 (0.80%) Hyper-V
7 3 (0.40%) Firmware
7 3 (0.40%) Terminal Services
7 3 (0.40%) XenApp
8 2 (0.27%) Virtual Servers
8 2 (0.27%) VMware NSX
9 1 (0.13%) BitLocker
9 1 (0.13%) Microsoft App-V
9 1 (0.13%) Microsoft Virtual Server
9 1 (0.13%) OpenDJ
9 1 (0.13%) RACF
9 1 (0.13%) Squid
9 1 (0.13%) VMware ESXi
9 1 (0.13%) XenDesktop
Systems Management
1 38 (5.05%) Terraform
2 29 (3.86%) SCCM
3 21 (2.79%) Microsoft Intune
4 16 (2.13%) Kubernetes
5 13 (1.73%) QRadar
6 11 (1.46%) Jamf Pro
7 9 (1.20%) BladeLogic
7 9 (1.20%) ITRS Geneos
8 8 (1.06%) Ansible
8 8 (1.06%) Cisco CUCM
9 7 (0.93%) Demisto
10 5 (0.66%) Active Directory Federation Services
10 5 (0.66%) AirWatch
10 5 (0.66%) Consul
10 5 (0.66%) SCOM
11 4 (0.53%) Kibana
12 3 (0.40%) logstash
12 3 (0.40%) OfficeScan
12 3 (0.40%) SCOrch
12 3 (0.40%) vCenter Server
Vendors
1 136 (18.09%) Microsoft
2 135 (17.95%) ServiceNow
3 37 (4.92%) Cisco
4 35 (4.65%) Oracle
4 35 (4.65%) SAP
4 35 (4.65%) VMware
5 30 (3.99%) Splunk
6 19 (2.53%) Citrix
7 17 (2.26%) Google
8 15 (1.99%) Atlassian
8 15 (1.99%) Remedy
9 14 (1.86%) Apple
10 11 (1.46%) ArcSight
10 11 (1.46%) Salesforce.com
11 10 (1.33%) Palo Alto
12 9 (1.20%) BMC
12 9 (1.20%) Radianz
12 9 (1.20%) Reuters
13 8 (1.06%) HP
14 7 (0.93%) Dell