Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 23 June 2026, with comparisons to the same periods in the previous two years.

6 months to
23 Jun 2026
Same period 2025 Same period 2024
Rank 150 134 147
Rank change year-on-year -16 +13 -36
Contract jobs citing Service Management 346 257 312
As % of all contract jobs in London 1.81% 2.05% 1.77%
As % of the Processes & Methodologies category 2.04% 2.22% 2.01%
Number of daily rates quoted 213 158 201
10th Percentile £263 £254 £263
25th Percentile £413 £400 £410
Median daily rate (50th Percentile) £525 £500 £515
Median % change year-on-year +5.00% -2.91% -2.83%
75th Percentile £638 £599 £638
90th Percentile £748 £700 £738
England median daily rate £520 £500 £525
% change year-on-year +4.00% -4.76% -
Number of hourly rates quoted 6 1 1
10th Percentile £28.15 - -
25th Percentile £34.66 £27.50 £52.50
Median hourly rate £57.75 £30.00 £55.00
Median % change year-on-year +92.50% -45.45% +56.03%
75th Percentile £71.25 £32.50 £57.50
90th Percentile £81.25 - -
England median hourly rate £71.92 £22.14 £17.72
% change year-on-year +224.82% +24.94% -39.68%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 16,970 11,588 15,541
As % of all contract IT jobs advertised in London 88.88% 92.38% 88.30%
Number of daily rates quoted 11,314 7,764 11,086
10th Percentile £360 £338 £343
25th Percentile £437 £425 £450
Median daily rate (50th Percentile) £530 £550 £550
Median % change year-on-year -3.64% - -6.38%
75th Percentile £650 £675 £675
90th Percentile £763 £800 £800
England median daily rate £520 £515 £525
% change year-on-year +0.97% -1.90% -4.55%
Number of hourly rates quoted 260 214 312
10th Percentile £17.96 £16.50 £15.50
25th Percentile £25.24 £24.66 £20.00
Median hourly rate £37.50 £33.45 £29.25
Median % change year-on-year +12.12% +14.34% -26.88%
75th Percentile £59.85 £49.94 £48.75
90th Percentile £81.25 £63.75 £67.90
England median hourly rate £47.00 £27.06 £37.63
% change year-on-year +73.67% -28.07% +7.07%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 23 June 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 23 June 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 23 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -14 46 £475 -5.71% 20
West London -26 9 £625 +150.00% 3
South London -6 5 £190 -24.15%
East London +2 4 £550 +11.11% 2
North London +3 3 £400 - 2
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (7.80%) Confluence
2 21 (6.07%) SharePoint
3 5 (1.45%) Microsoft Exchange
4 1 (0.29%) OpenStack
4 1 (0.29%) Oracle Collaboration Suite
4 1 (0.29%) Oracle SOA Suite
4 1 (0.29%) Palantir Foundry
4 1 (0.29%) WebSphere
Applications
1 9 (2.60%) MS Visio
2 7 (2.02%) Microsoft Excel
3 6 (1.73%) Microsoft Project
4 4 (1.16%) Microsoft Office
4 4 (1.16%) Microsoft PowerPoint
5 3 (0.87%) Chatbot
6 2 (0.58%) Spreadsheet
Business Applications
1 4 (1.16%) Remedy ITSM
2 3 (0.87%) Oracle ERP
3 2 (0.58%) SAP PS
3 2 (0.58%) SAP S/4HANA
4 1 (0.29%) Misys Equation
4 1 (0.29%) Misys Midas
4 1 (0.29%) Oracle Payables
4 1 (0.29%) Oracle Procure-to-Pay
4 1 (0.29%) Oracle Receivables
4 1 (0.29%) Oracle Subledger Accounting
4 1 (0.29%) Teamcenter
Cloud Services
1 54 (15.61%) Azure
2 48 (13.87%) Microsoft 365
3 24 (6.94%) AWS
4 21 (6.07%) SaaS
5 16 (4.62%) Entra ID
6 11 (3.18%) OneDrive
7 9 (2.60%) Azure DevOps
7 9 (2.60%) Google Workspace
8 8 (2.31%) Power Platform
9 7 (2.02%) OCI
10 6 (1.73%) Amazon CloudWatch
10 6 (1.73%) AWS Lambda
10 6 (1.73%) GitHub
10 6 (1.73%) Serverless
11 5 (1.45%) Amazon S3
11 5 (1.45%) GCP
12 4 (1.16%) PaaS
13 3 (0.87%) Amazon EC2
13 3 (0.87%) Datadog
13 3 (0.87%) IaaS
Communications & Networking
1 23 (6.65%) Firewall
2 19 (5.49%) VPN
3 13 (3.76%) TCP/IP
4 12 (3.47%) WAN
5 10 (2.89%) DNS
6 9 (2.60%) Network Security
7 6 (1.73%) DMZ
7 6 (1.73%) SD-WAN
8 4 (1.16%) 5G
8 4 (1.16%) HTTP
8 4 (1.16%) LAN
9 3 (0.87%) DHCP
9 3 (0.87%) SSL
10 2 (0.58%) 3GPP
10 2 (0.58%) 4G
10 2 (0.58%) NGFW
10 2 (0.58%) Remote Desktop
10 2 (0.58%) VoIP
10 2 (0.58%) Wi-Fi
11 1 (0.29%) DKIM
Database & Business Intelligence
1 6 (1.73%) Power BI
2 2 (0.58%) Amazon Redshift
2 2 (0.58%) Oracle Reports
3 1 (0.29%) GIS
3 1 (0.29%) SQL Server
3 1 (0.29%) SQL Server Integration Services
3 1 (0.29%) Tableau
Development Applications
1 57 (16.47%) JIRA
2 9 (2.60%) Jenkins
3 5 (1.45%) Bitbucket
4 4 (1.16%) ScriptRunner
5 3 (0.87%) GitLab
6 2 (0.58%) Git
6 2 (0.58%) TestRail
7 1 (0.29%) Cypress.io
7 1 (0.29%) Selenium
General
1 116 (33.53%) Social Skills
2 74 (21.39%) Finance
3 49 (14.16%) Analytical Skills
4 40 (11.56%) Public Sector
5 34 (9.83%) Banking
6 30 (8.67%) Telecoms
7 11 (3.18%) Legal
8 9 (2.60%) Influencing Skills
8 9 (2.60%) Organisational Skills
9 8 (2.31%) Financial Institution
10 7 (2.02%) Front Office
10 7 (2.02%) Investment Banking
10 7 (2.02%) Retail
11 6 (1.73%) Documentation Skills
11 6 (1.73%) Inclusion and Diversity
11 6 (1.73%) Police
12 5 (1.45%) Local Government
13 4 (1.16%) International Banking
13 4 (1.16%) Law
14 3 (0.87%) Manufacturing
Job Titles
1 45 (13.01%) Architect
2 43 (12.43%) Consultant
3 34 (9.83%) Analyst
4 31 (8.96%) Lead
5 25 (7.23%) IT Manager
5 25 (7.23%) Senior
6 20 (5.78%) Project Manager
7 18 (5.20%) ServiceNow Architect
8 17 (4.91%) Developer
8 17 (4.91%) Service Manager
8 17 (4.91%) ServiceNow Consultant
9 15 (4.34%) Business Consultant
10 12 (3.47%) IT Support
10 12 (3.47%) Management Consultant
10 12 (3.47%) Process Consultant
10 12 (3.47%) ServiceNow Developer
10 12 (3.47%) Solutions Architect
11 11 (3.18%) Business Process Consultant
11 11 (3.18%) IT Analyst
11 11 (3.18%) Support Engineer
Libraries, Frameworks & Software Standards
1 25 (7.23%) REST
2 16 (4.62%) SOAP
3 7 (2.02%) HTML
4 6 (1.73%) CSS
5 5 (1.45%) AngularJS
5 5 (1.45%) Middleware
6 4 (1.16%) Bootstrap
6 4 (1.16%) JSON
7 3 (0.87%) Web Services
8 2 (0.58%) EDI
8 2 (0.58%) Elastic Stack
8 2 (0.58%) Microsoft Graph
8 2 (0.58%) Oracle Fusion
8 2 (0.58%) XML
9 1 (0.29%) 802.1X
9 1 (0.29%) LDAP
9 1 (0.29%) Lightning Web Components
9 1 (0.29%) XML Messaging
Miscellaneous
1 43 (12.43%) CMDB
2 41 (11.85%) Onboarding
3 22 (6.36%) Product Ownership
4 14 (4.05%) Data Centre
5 11 (3.18%) Virtual Team
6 7 (2.02%) Management Information System
7 6 (1.73%) Algorithms
8 4 (1.16%) Client/Server
8 4 (1.16%) Data Protection Act
8 4 (1.16%) Enterprise Software
8 4 (1.16%) Linux Command Line
8 4 (1.16%) Operational Technology
9 3 (0.87%) Foreign Exchange (FX)
9 3 (0.87%) Greenfield Project
9 3 (0.87%) Hybrid Cloud
9 3 (0.87%) IoT
9 3 (0.87%) iPhone
9 3 (0.87%) Legacy Systems
9 3 (0.87%) Renewable Energy
10 2 (0.58%) PKI
Operating Systems
1 45 (13.01%) Windows
2 9 (2.60%) Apple iOS
3 8 (2.31%) Android
4 7 (2.02%) Linux
4 7 (2.02%) Mac OS
5 5 (1.45%) Windows 10
5 5 (1.45%) Windows Server
6 4 (1.16%) Red Hat Enterprise Linux
6 4 (1.16%) Windows Server 2019
7 1 (0.29%) Ubuntu
7 1 (0.29%) Windows Server 2012
7 1 (0.29%) Windows Server 2016
Processes & Methodologies
1 165 (47.69%) ITIL
2 151 (43.64%) ITSM
3 105 (30.35%) Stakeholder Management
4 79 (22.83%) Agile
5 73 (21.10%) Problem-Solving
6 66 (19.08%) Continuous Improvement
7 62 (17.92%) Service Delivery
8 45 (13.01%) Change Management
9 43 (12.43%) DevOps
9 43 (12.43%) Stakeholder Engagement
10 41 (11.85%) Project Management
10 41 (11.85%) Roadmaps
11 37 (10.69%) Decision-Making
11 37 (10.69%) Migration
12 35 (10.12%) Incident Management
13 28 (8.09%) Customer Service
14 27 (7.80%) Problem Management
14 27 (7.80%) Service Design
15 25 (7.23%) AI
16 24 (6.94%) Scrum
Programming Languages
1 23 (6.65%) PowerShell
2 22 (6.36%) JavaScript
3 14 (4.05%) Python
4 8 (2.31%) SQL
5 5 (1.45%) Groovy
6 4 (1.16%) Bash
7 2 (0.58%) ActionScript
7 2 (0.58%) ActionScript 2.0
7 2 (0.58%) COBOL
7 2 (0.58%) Java
7 2 (0.58%) RPG
8 1 (0.29%) Apex Code
8 1 (0.29%) C
8 1 (0.29%) Kotlin
8 1 (0.29%) Shell Script
Qualifications
1 49 (14.16%) Security Cleared
2 37 (10.69%) SC Cleared
3 31 (8.96%) Degree
4 22 (6.36%) ITIL Certification
5 14 (4.05%) PMP
6 12 (3.47%) PMI Certification
7 8 (2.31%) DV Cleared
8 6 (1.73%) Computer Science Degree
8 6 (1.73%) Master's Degree
9 5 (1.45%) Microsoft Certification
10 4 (1.16%) BPSS Clearance
10 4 (1.16%) CISA
10 4 (1.16%) ISO 27001 Lead Implementer
10 4 (1.16%) ITIL Foundation Certificate
11 3 (0.87%) CISM
11 3 (0.87%) CISSP
11 3 (0.87%) MBA
11 3 (0.87%) MCSA
12 2 (0.58%) A+ Certification
12 2 (0.58%) Azure Certification
Quality Assurance & Compliance
1 31 (8.96%) SLA
2 17 (4.91%) ISO/IEC 27001
3 15 (4.34%) QA
4 11 (3.18%) COBIT
5 8 (2.31%) GDPR
5 8 (2.31%) PCI DSS
6 7 (2.02%) Data Quality
6 7 (2.02%) PMO
7 6 (1.73%) NIST
8 5 (1.45%) Sarbanes-Oxley
9 4 (1.16%) GRC
10 3 (0.87%) SOC 2
11 2 (0.58%) NCSC
11 2 (0.58%) SOC 1
12 1 (0.29%) Accessibility
12 1 (0.29%) Cyber Essentials
12 1 (0.29%) Cyber Essentials PLUS
12 1 (0.29%) ISO 20022
12 1 (0.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 1 (0.29%) ISO/IEC 42001
System Software
1 29 (8.38%) Active Directory
2 5 (1.45%) VMware Infrastructure
3 4 (1.16%) Virtual Desktop
4 3 (0.87%) Hyper-V
5 2 (0.58%) IAG
6 1 (0.29%) Microsoft Virtual Server
6 1 (0.29%) NFS
6 1 (0.29%) Squid
6 1 (0.29%) Virtual Servers
6 1 (0.29%) VMware NSX
Systems Management
1 10 (2.89%) Microsoft Intune
2 9 (2.60%) SCCM
3 8 (2.31%) Terraform
4 7 (2.02%) Jamf Pro
4 7 (2.02%) WSUS
5 5 (1.45%) Ansible
6 4 (1.16%) Single Sign-On
7 3 (0.87%) Packer
7 3 (0.87%) Puppet
8 2 (0.58%) HP ALM
8 2 (0.58%) Kubernetes
9 1 (0.29%) CASB
9 1 (0.29%) Control-M
9 1 (0.29%) EMC VPLEX
9 1 (0.29%) FortiGate
9 1 (0.29%) Grafana
9 1 (0.29%) Prometheus
9 1 (0.29%) vMotion
Vendors
1 123 (35.55%) ServiceNow
2 58 (16.76%) Microsoft
3 14 (4.05%) Atlassian
4 11 (3.18%) IFS
4 11 (3.18%) Oracle
5 9 (2.60%) SAP
6 8 (2.31%) Citrix
6 8 (2.31%) Google
6 8 (2.31%) Salesforce
6 8 (2.31%) VMware
7 7 (2.02%) Bloomberg
7 7 (2.02%) Cisco
7 7 (2.02%) Reuters
7 7 (2.02%) Zscaler
8 6 (1.73%) ION Trading
8 6 (1.73%) Remedy
8 6 (1.73%) Workday
9 3 (0.87%) Apple
9 3 (0.87%) Fortinet
9 3 (0.87%) Red Hat