Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 6 August 2026, with comparisons to the same periods in the previous two years.

6 months to
6 Aug 2026
Same period 2025 Same period 2024
Rank 138 151 141
Rank change year-on-year +13 -10 -24
Contract jobs citing Service Management 427 254 290
As % of all contract jobs in London 2.12% 1.87% 1.78%
As % of the Processes & Methodologies category 2.38% 2.02% 2.01%
Number of daily rates quoted 267 154 195
10th Percentile £237 £263 £280
25th Percentile £400 £401 £400
Median daily rate (50th Percentile) £525 £500 £510
Median % change year-on-year +5.00% -1.96% -5.56%
75th Percentile £625 £588 £638
90th Percentile £780 £700 £708
England median daily rate £521 £500 £525
% change year-on-year +4.15% -4.76% -
Number of hourly rates quoted 5 0 2
10th Percentile £38.02 - £21.90
25th Percentile £51.50 - £27.00
Median hourly rate £62.50 - £37.00
75th Percentile £73.75 - £48.00
90th Percentile £82.75 - £53.70
England median hourly rate £74.26 £20.66 £26.00
% change year-on-year +259.44% -20.54% -26.24%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,950 12,547 14,456
As % of all contract IT jobs advertised in London 89.04% 92.29% 88.89%
Number of daily rates quoted 11,820 8,389 10,191
10th Percentile £363 £325 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £660 £675 £688
90th Percentile £775 £788 £800
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 297 247 197
10th Percentile £17.60 £16.50 £16.99
25th Percentile £19.85 £24.58 £22.00
Median hourly rate £36.00 £29.50 £35.00
Median % change year-on-year +22.03% -15.71% -15.19%
75th Percentile £57.50 £49.13 £55.00
90th Percentile £81.25 £62.70 £71.50
England median hourly rate £44.23 £25.15 £42.50
% change year-on-year +75.86% -40.82% -

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 6 August 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 6 August 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 6 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -5 57 £585 +21.81% 42
West London -6 15 £625 +38.89% 7
East London +6 4 £550 +11.11% 6
South London -20 3 - - 3
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 48 (11.24%) SharePoint
2 23 (5.39%) Confluence
3 17 (3.98%) Microsoft Exchange
4 1 (0.23%) Apache
4 1 (0.23%) Exchange Server 2010
4 1 (0.23%) HCL Notes
4 1 (0.23%) OpenStack
4 1 (0.23%) Oracle Collaboration Suite
4 1 (0.23%) Palantir Foundry
Applications
1 12 (2.81%) MS Visio
2 9 (2.11%) Microsoft Office
3 6 (1.41%) Microsoft Project
4 3 (0.70%) Chatbot
5 2 (0.47%) Microsoft Excel
Business Applications
1 5 (1.17%) Remedy ITSM
2 3 (0.70%) Oracle ERP
3 2 (0.47%) NEC Housing
3 2 (0.47%) SAP PS
4 1 (0.23%) Dynamics CRM
4 1 (0.23%) iTrent
4 1 (0.23%) Misys Equation
4 1 (0.23%) Misys Midas
4 1 (0.23%) SAP S/4HANA
4 1 (0.23%) Teamcenter
Cloud Services
1 84 (19.67%) Azure
2 76 (17.80%) Microsoft 365
3 39 (9.13%) AWS
4 37 (8.67%) Entra ID
5 28 (6.56%) SaaS
6 26 (6.09%) OneDrive
7 13 (3.04%) Power Platform
8 9 (2.11%) Azure DevOps
9 8 (1.87%) GCP
9 8 (1.87%) GitHub
10 7 (1.64%) Google Workspace
11 6 (1.41%) OCI
12 5 (1.17%) Amazon CloudWatch
12 5 (1.17%) Amazon S3
12 5 (1.17%) AWS Lambda
12 5 (1.17%) Microsoft Copilot
12 5 (1.17%) Serverless
13 3 (0.70%) Amazon EC2
13 3 (0.70%) Datadog
13 3 (0.70%) Salesforce Commerce Cloud
Communications & Networking
1 29 (6.79%) Firewall
2 23 (5.39%) TCP/IP
3 22 (5.15%) DNS
4 18 (4.22%) VPN
5 15 (3.51%) DHCP
6 14 (3.28%) WAN
7 12 (2.81%) Network Security
8 8 (1.87%) HTTP
9 7 (1.64%) LAN
10 5 (1.17%) DMZ
10 5 (1.17%) SD-WAN
11 4 (0.94%) Wi-Fi
11 4 (0.94%) Wireless
12 3 (0.70%) 5G
12 3 (0.70%) Internet
12 3 (0.70%) SAN
12 3 (0.70%) SSL
13 2 (0.47%) 3GPP
13 2 (0.47%) Intranet
13 2 (0.47%) WLAN
Database & Business Intelligence
1 8 (1.87%) Power BI
2 5 (1.17%) SQL Server
3 2 (0.47%) Amazon Redshift
3 2 (0.47%) Metadata
3 2 (0.47%) PostgreSQL
3 2 (0.47%) SQLite
4 1 (0.23%) BusinessObjects
4 1 (0.23%) Elasticsearch
4 1 (0.23%) GIS
4 1 (0.23%) Oracle Reports
4 1 (0.23%) SQL Server Analysis Services
4 1 (0.23%) SQL Server Reporting Services
Development Applications
1 57 (13.35%) JIRA
2 12 (2.81%) Jenkins
3 6 (1.41%) Bitbucket
4 5 (1.17%) Git
5 4 (0.94%) ScriptRunner
6 3 (0.70%) GitLab
General
1 168 (39.34%) Social Skills
2 84 (19.67%) Finance
3 80 (18.74%) Analytical Skills
4 53 (12.41%) Public Sector
5 42 (9.84%) Telecoms
6 33 (7.73%) Banking
7 15 (3.51%) Legal
7 15 (3.51%) Organisational Skills
8 14 (3.28%) Inclusion and Diversity
9 10 (2.34%) Local Government
10 9 (2.11%) Retail
11 8 (1.87%) Documentation Skills
11 8 (1.87%) Financial Institution
11 8 (1.87%) Influencing Skills
12 6 (1.41%) Front Office
12 6 (1.41%) Investment Banking
13 5 (1.17%) Police
14 4 (0.94%) Games
14 4 (0.94%) Military
14 4 (0.94%) Presentation Skills
Job Titles
1 55 (12.88%) Consultant
2 53 (12.41%) Architect
3 39 (9.13%) Analyst
4 30 (7.03%) Lead
4 30 (7.03%) Senior
5 27 (6.32%) Project Manager
6 26 (6.09%) IT Manager
7 23 (5.39%) Developer
7 23 (5.39%) Service Manager
8 22 (5.15%) Solutions Architect
9 21 (4.92%) IT Support
10 20 (4.68%) Support Engineer
11 19 (4.45%) ServiceNow Consultant
11 19 (4.45%) ServiceNow Developer
12 15 (3.51%) ITSM Consultant
12 15 (3.51%) Process Consultant
13 14 (3.28%) Business Consultant
13 14 (3.28%) Business Process Consultant
13 14 (3.28%) Designer
14 13 (3.04%) Delivery Manager
Libraries, Frameworks & Software Standards
1 39 (9.13%) REST
2 21 (4.92%) SOAP
3 11 (2.58%) HTML
4 10 (2.34%) CSS
4 10 (2.34%) Web Services
5 5 (1.17%) AngularJS
5 5 (1.17%) Middleware
5 5 (1.17%) XML
6 4 (0.94%) Ajax
6 4 (0.94%) Bootstrap
6 4 (0.94%) JSON
7 2 (0.47%) EDI
7 2 (0.47%) Microsoft Graph
7 2 (0.47%) Mojolicious
7 2 (0.47%) Moose
7 2 (0.47%) SPNEGO
8 1 (0.23%) 802.1X
8 1 (0.23%) Apache NiFi
8 1 (0.23%) ARM Templates
8 1 (0.23%) Lightning Web Components
Miscellaneous
1 63 (14.75%) Onboarding
2 58 (13.58%) CMDB
3 19 (4.45%) Product Ownership
4 15 (3.51%) Management Information System
5 13 (3.04%) Virtual Team
6 12 (2.81%) Data Centre
7 10 (2.34%) AI Agents
7 10 (2.34%) Enterprise Software
8 9 (2.11%) Operational Technology
9 8 (1.87%) Greenfield Project
10 5 (1.17%) Algorithms
10 5 (1.17%) Video Conferencing
11 4 (0.94%) Cloud Native
11 4 (0.94%) Cyber Defence
11 4 (0.94%) FMCG
11 4 (0.94%) IoT
11 4 (0.94%) Linux Command Line
11 4 (0.94%) Security Operations Centre
12 3 (0.70%) Data Protection Act
12 3 (0.70%) Renewable Energy
Operating Systems
1 74 (17.33%) Windows
2 17 (3.98%) Windows Server
3 14 (3.28%) Apple iOS
3 14 (3.28%) Linux
3 14 (3.28%) Windows 10
4 12 (2.81%) Mac OS
5 7 (1.64%) Red Hat Enterprise Linux
6 6 (1.41%) Android
7 5 (1.17%) Windows Server 2019
8 3 (0.70%) Windows 7
9 2 (0.47%) Windows Server 2016
10 1 (0.23%) Ubuntu
Processes & Methodologies
1 218 (51.05%) ITIL
2 206 (48.24%) ITSM
3 141 (33.02%) Stakeholder Management
4 107 (25.06%) Continuous Improvement
5 98 (22.95%) Agile
6 93 (21.78%) Problem-Solving
7 86 (20.14%) Service Delivery
8 69 (16.16%) Change Management
9 60 (14.05%) Roadmaps
10 56 (13.11%) DevOps
10 56 (13.11%) Stakeholder Engagement
11 52 (12.18%) Migration
12 46 (10.77%) Customer Service
13 44 (10.30%) AI
13 44 (10.30%) Problem Management
14 43 (10.07%) Decision-Making
15 42 (9.84%) Project Management
16 41 (9.60%) Incident Management
17 39 (9.13%) Project Delivery
18 33 (7.73%) Service Design
Programming Languages
1 35 (8.20%) PowerShell
2 25 (5.85%) JavaScript
3 18 (4.22%) Python
4 16 (3.75%) SQL
5 5 (1.17%) Bash
5 5 (1.17%) Groovy
6 2 (0.47%) ActionScript
6 2 (0.47%) ActionScript 2.0
6 2 (0.47%) COBOL
6 2 (0.47%) Korn
6 2 (0.47%) Perl
6 2 (0.47%) RPG
7 1 (0.23%) Apex Code
7 1 (0.23%) Bicep
7 1 (0.23%) C
7 1 (0.23%) Shell Script
Qualifications
1 68 (15.93%) Security Cleared
2 49 (11.48%) SC Cleared
3 40 (9.37%) Degree
4 24 (5.62%) ITIL Certification
5 23 (5.39%) PMP
6 18 (4.22%) PMI Certification
7 13 (3.04%) A+ Certification
8 11 (2.58%) Computer Science Degree
8 11 (2.58%) DV Cleared
8 11 (2.58%) Microsoft Certification
9 10 (2.34%) ITIL Foundation Certificate
10 8 (1.87%) CISM
10 8 (1.87%) CISSP
11 5 (1.17%) Master's Degree
12 4 (0.94%) MCSA
13 3 (0.70%) Azure Certification
13 3 (0.70%) BPSS Clearance
13 3 (0.70%) CEH
13 3 (0.70%) MBA
13 3 (0.70%) Network+ Certification
Quality Assurance & Compliance
1 46 (10.77%) SLA
2 19 (4.45%) ISO/IEC 27001
3 18 (4.22%) QA
4 7 (1.64%) COBIT
4 7 (1.64%) GRC
4 7 (1.64%) NIST
4 7 (1.64%) PMO
5 6 (1.41%) GDPR
5 6 (1.41%) PCI DSS
6 5 (1.17%) Cyber Essentials
7 4 (0.94%) Cyber Essentials PLUS
7 4 (0.94%) Data Quality
7 4 (0.94%) NCSC
7 4 (0.94%) SOC 2
8 2 (0.47%) Sarbanes-Oxley
8 2 (0.47%) SOC 1
9 1 (0.23%) ISO 20022
9 1 (0.23%) ISO 9001
9 1 (0.23%) ISO/IEC 20000
9 1 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 55 (12.88%) Active Directory
2 13 (3.04%) VMware Infrastructure
3 7 (1.64%) Hyper-V
4 6 (1.41%) IAG
4 6 (1.41%) Virtual Desktop
5 4 (0.94%) vSphere
6 3 (0.70%) Virtual Servers
7 1 (0.23%) Squid
7 1 (0.23%) VMware ESXi
7 1 (0.23%) VMware NSX
Systems Management
1 32 (7.49%) Microsoft Intune
2 13 (3.04%) SCCM
3 11 (2.58%) Terraform
4 8 (1.87%) Ansible
5 7 (1.64%) WSUS
6 5 (1.17%) Jamf Pro
6 5 (1.17%) Single Sign-On
7 3 (0.70%) Kubernetes
7 3 (0.70%) Packer
7 3 (0.70%) Puppet
8 2 (0.47%) systemd
9 1 (0.23%) Active Directory Federation Services
9 1 (0.23%) CASB
9 1 (0.23%) Grafana
9 1 (0.23%) ITRS Geneos
9 1 (0.23%) Kibana
9 1 (0.23%) Prometheus
9 1 (0.23%) QRadar
9 1 (0.23%) vCenter Server
Vendors
1 152 (35.60%) ServiceNow
2 109 (25.53%) Microsoft
3 20 (4.68%) VMware
4 13 (3.04%) Atlassian
4 13 (3.04%) Cisco
4 13 (3.04%) Zscaler
5 11 (2.58%) IFS
5 11 (2.58%) SAP
6 10 (2.34%) BMC
6 10 (2.34%) Salesforce
7 9 (2.11%) Oracle
8 7 (1.64%) Citrix
8 7 (1.64%) Remedy
9 6 (1.41%) Apple
9 6 (1.41%) Bloomberg
9 6 (1.41%) Google
9 6 (1.41%) Reuters
10 5 (1.17%) ION Trading
10 5 (1.17%) Okta
10 5 (1.17%) Splunk