Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 23 January 2026, with comparisons to the same periods in the previous two years.

6 months to
23 Jan 2026
Same period 2025 Same period 2024
Rank 177 113 114
Rank change year-on-year -64 +1 +19
Contract jobs citing Service Management 229 314 391
As % of all contract jobs in London 1.57% 2.25% 2.14%
As % of the Processes & Methodologies category 1.72% 2.49% 2.41%
Number of daily rates quoted 154 182 244
10th Percentile £306 £264 £263
25th Percentile £394 £401 £422
Median daily rate (50th Percentile) £500 £525 £532
Median % change year-on-year -4.76% -1.36% -0.05%
75th Percentile £592 £629 £638
90th Percentile £696 £700 £750
England median daily rate £500 £525 £545
% change year-on-year -4.76% -3.67% +9.00%
Number of hourly rates quoted 4 2 4
10th Percentile - £25.93 £30.50
25th Percentile - £26.19 £46.25
Median hourly rate £26.11 £28.25 £60.00
Median % change year-on-year -7.58% -52.92% +160.87%
75th Percentile £43.33 £31.19 £67.81
90th Percentile £74.33 £31.98 £72.88
England median hourly rate £29.60 £30.00 £17.72
% change year-on-year -1.33% +69.30% -31.34%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 13,327 12,620 16,210
As % of all contract IT jobs advertised in London 91.12% 90.43% 88.82%
Number of daily rates quoted 8,848 8,052 11,585
10th Percentile £350 £350 £350
25th Percentile £425 £450 £450
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -8.33%
75th Percentile £650 £675 £675
90th Percentile £750 £800 £788
England median daily rate £500 £525 £534
% change year-on-year -4.76% -1.69% -2.91%
Number of hourly rates quoted 220 158 302
10th Percentile £18.25 £20.53 £16.25
25th Percentile £24.73 £24.66 £19.65
Median hourly rate £34.00 £35.00 £30.33
Median % change year-on-year -2.86% +15.40% -15.16%
75th Percentile £56.00 £53.75 £53.44
90th Percentile £70.20 £80.23 £73.56
England median hourly rate £25.15 £34.00 £37.75
% change year-on-year -26.03% -9.93% +8.51%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 23 January 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 23 January 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 23 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -36 38 £500 -5.88% 13
West London -17 4 £600 +50.00% 3
East London -4 2 - - 4
South London -16 2 £190 -50.97% 1
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (5.24%) SharePoint
2 10 (4.37%) Microsoft Exchange
3 8 (3.49%) Confluence
4 1 (0.44%) Oracle SOA Suite
4 1 (0.44%) WebSphere
Applications
1 13 (5.68%) Microsoft Excel
2 9 (3.93%) Microsoft Office
3 6 (2.62%) Microsoft PowerPoint
4 4 (1.75%) Autodesk Inventor
5 1 (0.44%) MS Visio
5 1 (0.44%) Spreadsheet
Business Applications
1 10 (4.37%) Remedy ITSM
2 4 (1.75%) SAP S/4HANA
3 3 (1.31%) Oracle ERP
4 1 (0.44%) Dynamics CRM
4 1 (0.44%) Oracle Payables
4 1 (0.44%) Oracle Procure-to-Pay
4 1 (0.44%) Oracle Receivables
4 1 (0.44%) Oracle Subledger Accounting
4 1 (0.44%) Workday HCM
Cloud Services
1 42 (18.34%) Azure
2 33 (14.41%) Microsoft 365
3 12 (5.24%) Azure DevOps
4 11 (4.80%) Entra ID
5 10 (4.37%) OneDrive
6 9 (3.93%) AWS
6 9 (3.93%) SaaS
7 8 (3.49%) Power Platform
8 3 (1.31%) Azure ExpressRoute
8 3 (1.31%) Azure Logic Apps
8 3 (1.31%) Azure Monitor
8 3 (1.31%) GitHub
8 3 (1.31%) Google Workspace
8 3 (1.31%) IaaS
8 3 (1.31%) Microsoft Copilot
8 3 (1.31%) PaaS
9 2 (0.87%) Amazon CloudWatch
9 2 (0.87%) Cloud Computing
9 2 (0.87%) GCP
9 2 (0.87%) Microsoft Purview
Communications & Networking
1 17 (7.42%) Firewall
2 10 (4.37%) DNS
3 9 (3.93%) VPN
4 7 (3.06%) DHCP
5 6 (2.62%) WAN
6 4 (1.75%) IPv4
6 4 (1.75%) LAN
6 4 (1.75%) TCP/IP
7 3 (1.31%) Broadband
7 3 (1.31%) DMZ
7 3 (1.31%) Network Security
7 3 (1.31%) SD-WAN
8 2 (0.87%) BGP
8 2 (0.87%) Softphone
8 2 (0.87%) SSH
8 2 (0.87%) Wi-Fi
8 2 (0.87%) Wireless
9 1 (0.44%) IP Telephony
9 1 (0.44%) MPLS
9 1 (0.44%) OSPF
Database & Business Intelligence
1 6 (2.62%) Power BI
2 4 (1.75%) Tableau
3 2 (0.87%) SQL Server
4 1 (0.44%) KNIME
4 1 (0.44%) Oracle Reports
4 1 (0.44%) SQL Server Integration Services
Development Applications
1 18 (7.86%) JIRA
2 2 (0.87%) TestRail
3 1 (0.44%) Cypress.io
3 1 (0.44%) GitLab
3 1 (0.44%) Selenium
General
1 87 (37.99%) Social Skills
2 61 (26.64%) Finance
3 30 (13.10%) Analytical Skills
4 21 (9.17%) Public Sector
5 19 (8.30%) Banking
5 19 (8.30%) Influencing Skills
6 15 (6.55%) Telecoms
7 10 (4.37%) Documentation Skills
8 7 (3.06%) Retail
9 6 (2.62%) Inclusion and Diversity
9 6 (2.62%) Law
10 5 (2.18%) International Banking
10 5 (2.18%) Legal
11 4 (1.75%) Front Office
11 4 (1.75%) Investment Banking
12 3 (1.31%) Financial Institution
12 3 (1.31%) Local Government
12 3 (1.31%) Presentation Skills
13 2 (0.87%) Organisational Skills
13 2 (0.87%) Police
Job Titles
1 52 (22.71%) Analyst
2 30 (13.10%) Lead
3 22 (9.61%) Service Analyst
4 21 (9.17%) Architect
5 16 (6.99%) Business Analyst
6 15 (6.55%) Consultant
7 12 (5.24%) Service Manager
8 11 (4.80%) Senior
9 8 (3.49%) Change Manager
9 8 (3.49%) Solutions Architect
9 8 (3.49%) Support Engineer
10 7 (3.06%) Developer
10 7 (3.06%) IT Analyst
10 7 (3.06%) Management Consultant
10 7 (3.06%) Support Analyst
11 6 (2.62%) Desktop Support
11 6 (2.62%) Service Management Analyst
11 6 (2.62%) Service Transition Leader
11 6 (2.62%) ServiceNow Business Analyst
12 5 (2.18%) ServiceNow Architect
Libraries, Frameworks & Software Standards
1 11 (4.80%) REST
2 10 (4.37%) SOAP
3 5 (2.18%) Web Services
4 3 (1.31%) EDI
4 3 (1.31%) Oracle Fusion
5 2 (0.87%) .NET
5 2 (0.87%) AngularJS
5 2 (0.87%) ARM Templates
5 2 (0.87%) React
5 2 (0.87%) XML
6 1 (0.44%) CSS
6 1 (0.44%) Elastic Stack
6 1 (0.44%) HTML
6 1 (0.44%) JSON
6 1 (0.44%) Lightning Web Components
6 1 (0.44%) Microsoft Graph
6 1 (0.44%) Vue
6 1 (0.44%) XML Messaging
Miscellaneous
1 19 (8.30%) CMDB
2 16 (6.99%) Product Ownership
3 11 (4.80%) Management Information System
4 9 (3.93%) Onboarding
5 6 (2.62%) Data Centre
6 5 (2.18%) Data Protection Act
7 4 (1.75%) Analytical Mindset
7 4 (1.75%) Renewable Energy
7 4 (1.75%) Replication
7 4 (1.75%) Video Conferencing
8 3 (1.31%) Hybrid Cloud
8 3 (1.31%) iPad
8 3 (1.31%) PKI
9 2 (0.87%) iPhone
9 2 (0.87%) PMI
9 2 (0.87%) Self-Motivation
9 2 (0.87%) Smartphone
9 2 (0.87%) Tandem
9 2 (0.87%) Virtual Team
10 1 (0.44%) Cloud Native
Operating Systems
1 39 (17.03%) Windows
2 15 (6.55%) Windows 10
3 13 (5.68%) Windows Server
4 5 (2.18%) Android
5 4 (1.75%) Apple iOS
5 4 (1.75%) Linux
6 3 (1.31%) Windows Server 2019
7 2 (0.87%) Mac OS
7 2 (0.87%) Unix
8 1 (0.44%) Mac OS X
8 1 (0.44%) VMS
8 1 (0.44%) Windows Server 2008
8 1 (0.44%) Windows Server 2012
8 1 (0.44%) Windows Server 2016
Processes & Methodologies
1 110 (48.03%) ITIL
2 102 (44.54%) ITSM
3 58 (25.33%) Problem-Solving
4 46 (20.09%) Agile
4 46 (20.09%) Service Delivery
5 44 (19.21%) Stakeholder Management
6 41 (17.90%) Continuous Improvement
7 32 (13.97%) Change Management
8 31 (13.54%) Stakeholder Engagement
9 27 (11.79%) DevOps
9 27 (11.79%) Project Management
10 21 (9.17%) Project Delivery
10 21 (9.17%) Service Design
11 19 (8.30%) Root Cause Analysis
12 18 (7.86%) Problem Management
13 17 (7.42%) Customer Service
13 17 (7.42%) Decision-Making
13 17 (7.42%) Roadmaps
14 16 (6.99%) Business Continuity
14 16 (6.99%) Data Protection
Programming Languages
1 20 (8.73%) PowerShell
2 10 (4.37%) JavaScript
3 4 (1.75%) Python
4 3 (1.31%) Bicep
4 3 (1.31%) Java
5 2 (0.87%) ActionScript
5 2 (0.87%) ActionScript 2.0
5 2 (0.87%) SQL
6 1 (0.44%) Bash
6 1 (0.44%) C#
6 1 (0.44%) Kotlin
6 1 (0.44%) TypeScript
Qualifications
1 36 (15.72%) Security Cleared
2 34 (14.85%) SC Cleared
3 21 (9.17%) Degree
4 13 (5.68%) ITIL Certification
5 3 (1.31%) Azure Certification
5 3 (1.31%) Computer Science Degree
5 3 (1.31%) Microsoft Certification
5 3 (1.31%) PMI Certification
6 2 (0.87%) CISA
6 2 (0.87%) ISO 27001 Lead Implementer
7 1 (0.44%) A+ Certification
7 1 (0.44%) ACSP
7 1 (0.44%) ACTC
7 1 (0.44%) CBAP
7 1 (0.44%) CCNP
7 1 (0.44%) CCSE
7 1 (0.44%) Cisco Certification
7 1 (0.44%) CTC Cleared
7 1 (0.44%) DV Cleared
7 1 (0.44%) PMP
Quality Assurance & Compliance
1 14 (6.11%) SLA
2 10 (4.37%) QA
3 9 (3.93%) ISO/IEC 27001
4 7 (3.06%) Data Quality
5 6 (2.62%) COBIT
6 5 (2.18%) GDPR
6 5 (2.18%) Sarbanes-Oxley
7 3 (1.31%) GRC
7 3 (1.31%) NIST
8 2 (0.87%) Accessibility
8 2 (0.87%) ISO/IEC 20000
8 2 (0.87%) ISO/IEC 42001
8 2 (0.87%) PCI DSS
9 1 (0.44%) HMG Security Policy Framework
9 1 (0.44%) ISO 9001
9 1 (0.44%) ITGC
9 1 (0.44%) PMO
System Software
1 31 (13.54%) Active Directory
2 5 (2.18%) Virtual Desktop
3 3 (1.31%) VMware Infrastructure
4 1 (0.44%) Docker
4 1 (0.44%) Hyper-V
4 1 (0.44%) Microsoft Virtual Server
4 1 (0.44%) Virtual Servers
Systems Management
1 10 (4.37%) SCCM
2 9 (3.93%) Microsoft Intune
3 6 (2.62%) Terraform
4 4 (1.75%) SCOM
5 3 (1.31%) FortiGate
5 3 (1.31%) WSUS
6 2 (0.87%) HP ALM
6 2 (0.87%) Jamf Pro
7 1 (0.44%) Ansible
7 1 (0.44%) Control-M
7 1 (0.44%) Kibana
7 1 (0.44%) Kubernetes
Vendors
1 62 (27.07%) ServiceNow
2 36 (15.72%) Microsoft
3 11 (4.80%) Remedy
4 7 (3.06%) Oracle
4 7 (3.06%) SAP
5 6 (2.62%) Salesforce
5 6 (2.62%) Workday
6 5 (2.18%) Citrix
6 5 (2.18%) IFS
7 4 (1.75%) BMC
7 4 (1.75%) VMware
8 3 (1.31%) Bloomberg
8 3 (1.31%) HP
8 3 (1.31%) IBM
8 3 (1.31%) ION Trading
8 3 (1.31%) Reuters
9 2 (0.87%) Adobe
9 2 (0.87%) Cisco
9 2 (0.87%) Fortinet
9 2 (0.87%) Google