Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 4 October 2026, with comparisons to the same periods in the previous two years.

6 months to
4 Oct 2026
Same period 2025 Same period 2024
Rank 123 156 133
Rank change year-on-year +33 -23 -12
Contract jobs citing Service Management 501 236 331
As % of all contract jobs in London 2.47% 1.75% 2.05%
As % of the Processes & Methodologies category 2.78% 1.89% 2.29%
Number of daily rates quoted 314 140 192
10th Percentile £218 £296 £289
25th Percentile £400 £405 £400
Median daily rate (50th Percentile) £525 £500 £511
Median % change year-on-year +5.00% -2.20% -7.05%
75th Percentile £625 £594 £614
90th Percentile £761 £702 £700
England median daily rate £525 £500 £510
% change year-on-year +5.00% -1.96% -5.34%
Number of hourly rates quoted 3 1 3
10th Percentile £53.45 - £19.95
25th Percentile £56.38 £85.00 £22.13
Median hourly rate £62.50 £90.00 £26.50
Median % change year-on-year -30.56% +239.62% -41.27%
75th Percentile £76.25 £95.00 £42.38
90th Percentile £83.75 - £51.45
England median hourly rate £62.00 £22.14 £27.00
% change year-on-year +180.04% -18.00% -40.17%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,999 12,504 14,450
As % of all contract IT jobs advertised in London 88.84% 92.62% 89.29%
Number of daily rates quoted 11,775 8,251 9,455
10th Percentile £358 £333 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £664 £675
90th Percentile £775 £775 £800
England median daily rate £525 £512 £525
% change year-on-year +2.54% -2.48% -4.55%
Number of hourly rates quoted 335 245 181
10th Percentile £16.04 £17.98 £17.25
25th Percentile £19.04 £25.00 £24.18
Median hourly rate £32.50 £30.00 £36.80
Median % change year-on-year +8.33% -18.48% -2.52%
75th Percentile £57.50 £47.50 £57.50
90th Percentile £81.25 £64.35 £78.75
England median hourly rate £40.00 £25.15 £43.00
% change year-on-year +59.05% -41.51% -3.37%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 4 October 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 4 October 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 4 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -1 70 £533 +5.71% 48
West London -18 11 £350 -17.65% 6
East London - 2 £550 - 5
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (11.78%) SharePoint
2 27 (5.39%) Microsoft Exchange
3 14 (2.79%) Confluence
4 1 (0.20%) Apache
4 1 (0.20%) Exchange Server 2010
4 1 (0.20%) HCL Notes
4 1 (0.20%) OpenStack
4 1 (0.20%) Oracle Collaboration Suite
4 1 (0.20%) Palantir Foundry
Applications
1 15 (2.99%) Microsoft Office
2 11 (2.20%) MS Visio
3 8 (1.60%) Microsoft Excel
4 3 (0.60%) Chatbot
5 1 (0.20%) Microsoft Project
Business Applications
1 7 (1.40%) Remedy ITSM
2 3 (0.60%) Oracle ERP
3 2 (0.40%) Exchequer
3 2 (0.40%) NEC Housing
3 2 (0.40%) SAP PS
4 1 (0.20%) Dynamics CRM
4 1 (0.20%) iTrent
4 1 (0.20%) Misys Equation
4 1 (0.20%) Misys Midas
4 1 (0.20%) SAP S/4HANA
4 1 (0.20%) Temenos T24
Cloud Services
1 91 (18.16%) Azure
1 91 (18.16%) Microsoft 365
2 53 (10.58%) AWS
3 52 (10.38%) Entra ID
4 35 (6.99%) OneDrive
5 30 (5.99%) SaaS
6 20 (3.99%) Power Platform
7 11 (2.20%) GCP
8 8 (1.60%) Microsoft Copilot
9 7 (1.40%) Google Workspace
10 6 (1.20%) PowerApps
11 5 (1.00%) Amazon EC2
11 5 (1.00%) Amazon S3
11 5 (1.00%) Azure DevOps
11 5 (1.00%) Datadog
11 5 (1.00%) Power Automate
11 5 (1.00%) Virtual Private Cloud
12 4 (0.80%) Azure Monitor
13 3 (0.60%) AWS KMS
13 3 (0.60%) AWS Step Functions
Communications & Networking
1 29 (5.79%) Firewall
2 24 (4.79%) DNS
3 20 (3.99%) TCP/IP
4 18 (3.59%) DHCP
4 18 (3.59%) VPN
5 16 (3.19%) WAN
6 12 (2.40%) Wi-Fi
7 10 (2.00%) LAN
7 10 (2.00%) Network Security
8 6 (1.20%) HTTP
8 6 (1.20%) SD-WAN
9 5 (1.00%) 5G
9 5 (1.00%) SAN
10 4 (0.80%) 4G
10 4 (0.80%) Internet
10 4 (0.80%) VoIP
10 4 (0.80%) Wireless
11 3 (0.60%) DMZ
11 3 (0.60%) Kerberos
11 3 (0.60%) SSL
Database & Business Intelligence
1 11 (2.20%) Power BI
2 5 (1.00%) SQL Server
3 4 (0.80%) Metadata
3 4 (0.80%) PostgreSQL
4 2 (0.40%) Amazon RDS
4 2 (0.40%) MongoDB
4 2 (0.40%) MySQL
4 2 (0.40%) SQLite
5 1 (0.20%) Big Data
5 1 (0.20%) BusinessObjects
5 1 (0.20%) Data Warehouse
5 1 (0.20%) Elasticsearch
5 1 (0.20%) GIS
5 1 (0.20%) Oracle Reports
5 1 (0.20%) SQL Server Analysis Services
5 1 (0.20%) SQL Server Reporting Services
Development Applications
1 56 (11.18%) JIRA
2 9 (1.80%) Jenkins
3 7 (1.40%) Git
4 3 (0.60%) Bitbucket
4 3 (0.60%) GitLab
General
1 198 (39.52%) Social Skills
2 106 (21.16%) Finance
3 90 (17.96%) Analytical Skills
4 64 (12.77%) Public Sector
5 45 (8.98%) Telecoms
6 38 (7.58%) Banking
7 22 (4.39%) Organisational Skills
8 17 (3.39%) Influencing Skills
9 15 (2.99%) Documentation Skills
10 14 (2.79%) Inclusion and Diversity
10 14 (2.79%) Legal
11 11 (2.20%) Retail
12 9 (1.80%) Military
12 9 (1.80%) Police
13 8 (1.60%) Financial Institution
14 7 (1.40%) Local Government
14 7 (1.40%) Presentation Skills
15 4 (0.80%) Front Office
15 4 (0.80%) Investment Banking
15 4 (0.80%) Law
Job Titles
1 70 (13.97%) Architect
2 59 (11.78%) Consultant
3 42 (8.38%) Analyst
3 42 (8.38%) Service Manager
4 33 (6.59%) Solutions Architect
5 31 (6.19%) Lead
6 30 (5.99%) Senior
7 29 (5.79%) IT Support
7 29 (5.79%) Project Manager
7 29 (5.79%) Support Engineer
8 28 (5.59%) IT Manager
9 22 (4.39%) IT Engineer
10 21 (4.19%) ServiceNow Architect
11 19 (3.79%) ServiceNow Consultant
12 18 (3.59%) Developer
12 18 (3.59%) ITSM Consultant
13 17 (3.39%) IT Support Engineer
13 17 (3.39%) ServiceNow Developer
13 17 (3.39%) Transition Manager
14 16 (3.19%) Business Analyst
Libraries, Frameworks & Software Standards
1 37 (7.39%) REST
2 17 (3.39%) SOAP
3 11 (2.20%) Terraform
4 10 (2.00%) Web Services
5 8 (1.60%) HTML
6 7 (1.40%) CSS
7 6 (1.20%) XML
8 4 (0.80%) Ajax
9 3 (0.60%) JSON
10 2 (0.40%) AngularJS
10 2 (0.40%) Bootstrap
10 2 (0.40%) EDI
10 2 (0.40%) Elastic Stack
10 2 (0.40%) Kafka
10 2 (0.40%) LDAP
10 2 (0.40%) Microsoft Graph
10 2 (0.40%) Mojolicious
10 2 (0.40%) Moose
10 2 (0.40%) RFC 2544
10 2 (0.40%) SPNEGO
Miscellaneous
1 79 (15.77%) Onboarding
2 62 (12.38%) CMDB
3 24 (4.79%) Management Information System
4 20 (3.99%) Product Ownership
5 16 (3.19%) Enterprise Software
6 12 (2.40%) Cloud Native
7 11 (2.20%) Operational Technology
7 11 (2.20%) Virtual Team
8 10 (2.00%) AI Agents
9 8 (1.60%) Data Centre
9 8 (1.60%) Video Conferencing
10 7 (1.40%) PKI
11 6 (1.20%) Greenfield Project
11 6 (1.20%) Hybrid Cloud
11 6 (1.20%) IoT
11 6 (1.20%) NHS
12 5 (1.00%) Data Protection Act
12 5 (1.00%) FMCG
12 5 (1.00%) Security Operations Centre
13 4 (0.80%) Algorithms
Operating Systems
1 99 (19.76%) Windows
2 24 (4.79%) Windows 10
3 23 (4.59%) Apple iOS
3 23 (4.59%) Windows Server
4 22 (4.39%) Linux
5 21 (4.19%) Mac OS
6 9 (1.80%) Red Hat Enterprise Linux
7 8 (1.60%) Android
8 5 (1.00%) Windows Server 2019
9 3 (0.60%) Windows 7
10 2 (0.40%) Ubuntu
10 2 (0.40%) Windows Server 2016
11 1 (0.20%) AIX
11 1 (0.20%) Solaris
11 1 (0.20%) SUSE Linux Enterprise Server
11 1 (0.20%) Unix
Processes & Methodologies
1 250 (49.90%) ITSM
2 244 (48.70%) ITIL
3 188 (37.52%) Stakeholder Management
4 128 (25.55%) Continuous Improvement
5 107 (21.36%) Problem-Solving
5 107 (21.36%) Service Delivery
6 97 (19.36%) Agile
7 76 (15.17%) Roadmaps
8 73 (14.57%) Change Management
9 69 (13.77%) Customer Service
9 69 (13.77%) Stakeholder Engagement
10 63 (12.57%) AI
11 56 (11.18%) Decision-Making
12 55 (10.98%) DevOps
13 50 (9.98%) Incident Management
14 46 (9.18%) Cybersecurity
14 46 (9.18%) Project Delivery
15 45 (8.98%) Migration
16 44 (8.78%) Service Design
16 44 (8.78%) User Experience
Programming Languages
1 38 (7.58%) PowerShell
2 20 (3.99%) JavaScript
2 20 (3.99%) Python
3 15 (2.99%) SQL
4 11 (2.20%) Bash
5 3 (0.60%) COBOL
5 3 (0.60%) RPG
6 2 (0.40%) ActionScript
6 2 (0.40%) ActionScript 2.0
6 2 (0.40%) Groovy
6 2 (0.40%) Korn
6 2 (0.40%) Perl
7 1 (0.20%) Bicep
7 1 (0.20%) C
7 1 (0.20%) Shell Script
Qualifications
1 100 (19.96%) Security Cleared
2 73 (14.57%) SC Cleared
3 41 (8.18%) Degree
4 30 (5.99%) PMP
5 25 (4.99%) PMI Certification
6 24 (4.79%) ITIL Certification
7 16 (3.19%) ITIL Foundation Certificate
8 15 (2.99%) A+ Certification
9 11 (2.20%) CISSP
9 11 (2.20%) Computer Science Degree
9 11 (2.20%) Microsoft Certification
10 10 (2.00%) DV Cleared
11 9 (1.80%) CISM
12 8 (1.60%) BPSS Clearance
13 7 (1.40%) Cisco Certification
14 6 (1.20%) AWS Certification
15 4 (0.80%) AWS Certified Solutions Architect
15 4 (0.80%) AWS Certified SysOps Administrator
15 4 (0.80%) Master's Degree
16 3 (0.60%) Azure Certification
Quality Assurance & Compliance
1 53 (10.58%) SLA
2 23 (4.59%) QA
3 16 (3.19%) ISO/IEC 27001
4 12 (2.40%) Data Quality
5 9 (1.80%) GRC
5 9 (1.80%) NCSC
5 9 (1.80%) NIST
6 7 (1.40%) COBIT
7 6 (1.20%) Cyber Essentials
8 5 (1.00%) Cyber Essentials PLUS
8 5 (1.00%) GDPR
8 5 (1.00%) PMO
9 4 (0.80%) PCI DSS
10 3 (0.60%) ISO/IEC 20000
10 3 (0.60%) SOC 2
11 2 (0.40%) Accessibility
12 1 (0.20%) Actionable Recommendations
12 1 (0.20%) ISO 20022
12 1 (0.20%) NIST 800
12 1 (0.20%) SOC 1
System Software
1 67 (13.37%) Active Directory
2 20 (3.99%) VMware Infrastructure
3 8 (1.60%) vSphere
4 7 (1.40%) Hyper-V
5 5 (1.00%) IAG
5 5 (1.00%) Virtual Desktop
5 5 (1.00%) VMware ESXi
6 3 (0.60%) Virtual Servers
7 2 (0.40%) Docker
8 1 (0.20%) KVM
8 1 (0.20%) Squid
8 1 (0.20%) Virtual Machines
Systems Management
1 39 (7.78%) Microsoft Intune
2 18 (3.59%) SCCM
3 11 (2.20%) Ansible
3 11 (2.20%) Single Sign-On
4 8 (1.60%) Jamf Pro
5 7 (1.40%) WSUS
6 6 (1.20%) Kubernetes
7 5 (1.00%) Puppet
8 3 (0.60%) Grafana
8 3 (0.60%) Packer
9 2 (0.40%) Prometheus
9 2 (0.40%) SCOM
9 2 (0.40%) systemd
10 1 (0.20%) Nagios
10 1 (0.20%) NetBackup
10 1 (0.20%) Netcool
10 1 (0.20%) Netcool/OMNIbus
10 1 (0.20%) Tivoli
10 1 (0.20%) Tivoli Monitoring
10 1 (0.20%) ZABBIX
Vendors
1 183 (36.53%) ServiceNow
2 140 (27.94%) Microsoft
3 25 (4.99%) VMware
4 18 (3.59%) Cisco
5 17 (3.39%) BMC
6 13 (2.59%) Apple
7 12 (2.40%) Google
7 12 (2.40%) Zscaler
8 10 (2.00%) Dynatrace
8 10 (2.00%) SAP
9 9 (1.80%) Salesforce
10 8 (1.60%) Splunk
11 7 (1.40%) Atlassian
11 7 (1.40%) Remedy
12 6 (1.20%) CrowdStrike
12 6 (1.20%) Oracle
13 5 (1.00%) Citrix
13 5 (1.00%) HP
13 5 (1.00%) IBM
13 5 (1.00%) Okta