Service Management Contract Job Trends in London

Service Management
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 1 October 2026, with comparisons to the same periods in the previous two years.

6 months to
1 Oct 2026
Same period 2025 Same period 2024
Rank 117 159 131
Rank change year-on-year +42 -28 -7
Contract jobs citing Service Management 501 242 325
As % of all contract jobs in London 2.46% 1.80% 2.02%
As % of the Processes & Methodologies category 2.77% 1.94% 2.26%
Number of daily rates quoted 314 143 189
10th Percentile £218 £263 £298
25th Percentile £400 £400 £390
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - -9.09%
75th Percentile £625 £591 £613
90th Percentile £761 £715 £700
England median daily rate £525 £500 £500
% change year-on-year +5.00% - -6.54%
Number of hourly rates quoted 3 0 3
10th Percentile £53.45 - £19.95
25th Percentile £56.38 - £22.13
Median hourly rate £62.50 - £26.50
75th Percentile £76.25 - £42.38
90th Percentile £83.75 - £51.45
England median hourly rate £62.00 £22.14 £24.18
% change year-on-year +180.04% -8.44% -56.04%

All Process & Methodology Skills
London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 18,072 12,468 14,370
As % of all contract IT jobs advertised in London 88.85% 92.58% 89.21%
Number of daily rates quoted 11,839 8,220 9,409
10th Percentile £358 £325 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £669 £675
90th Percentile £775 £775 £800
England median daily rate £525 £512 £525
% change year-on-year +2.64% -2.57% -4.55%
Number of hourly rates quoted 329 243 178
10th Percentile £16.04 £17.98 £17.25
25th Percentile £19.03 £25.01 £24.16
Median hourly rate £32.63 £30.00 £36.00
Median % change year-on-year +8.75% -16.67% -4.00%
75th Percentile £57.50 £47.25 £56.00
90th Percentile £81.25 £63.75 £75.38
England median hourly rate £41.00 £25.15 £43.00
% change year-on-year +63.02% -41.51% -3.37%

Service Management
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in London.

Service Management job vacancy trend in London

Service Management
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing Service Management.

Contractor daily rate distribution trend for jobs in London citing Service Management

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 1 October 2026.

Daily rate histogram for Service Management in London

Service Management
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing Service Management.

Contractor hourly rate distribution trend for jobs in London citing Service Management

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 1 October 2026.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 1 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -13 70 £533 +4.93% 51
West London -17 11 £350 -17.65% 10
East London - 2 £550 - 6
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (11.78%) SharePoint
2 26 (5.19%) Microsoft Exchange
3 16 (3.19%) Confluence
4 1 (0.20%) Apache
4 1 (0.20%) Exchange Server 2010
4 1 (0.20%) HCL Notes
4 1 (0.20%) OpenStack
4 1 (0.20%) Oracle Collaboration Suite
4 1 (0.20%) Palantir Foundry
Applications
1 15 (2.99%) Microsoft Office
2 11 (2.20%) MS Visio
3 7 (1.40%) Microsoft Excel
4 3 (0.60%) Chatbot
5 1 (0.20%) Microsoft Project
Business Applications
1 7 (1.40%) Remedy ITSM
2 3 (0.60%) Oracle ERP
3 2 (0.40%) Exchequer
3 2 (0.40%) NEC Housing
3 2 (0.40%) SAP PS
4 1 (0.20%) Dynamics CRM
4 1 (0.20%) iTrent
4 1 (0.20%) Misys Equation
4 1 (0.20%) Misys Midas
4 1 (0.20%) SAP S/4HANA
4 1 (0.20%) Temenos T24
Cloud Services
1 91 (18.16%) Azure
2 89 (17.76%) Microsoft 365
3 53 (10.58%) AWS
4 51 (10.18%) Entra ID
5 35 (6.99%) OneDrive
6 32 (6.39%) SaaS
7 20 (3.99%) Power Platform
8 11 (2.20%) GCP
9 8 (1.60%) Microsoft Copilot
10 7 (1.40%) Google Workspace
11 6 (1.20%) PowerApps
12 5 (1.00%) Amazon EC2
12 5 (1.00%) Amazon S3
12 5 (1.00%) Azure DevOps
12 5 (1.00%) Datadog
12 5 (1.00%) Power Automate
12 5 (1.00%) Virtual Private Cloud
13 4 (0.80%) Azure Monitor
14 3 (0.60%) AWS KMS
14 3 (0.60%) Serverless
Communications & Networking
1 29 (5.79%) Firewall
2 24 (4.79%) DNS
3 20 (3.99%) TCP/IP
4 18 (3.59%) DHCP
4 18 (3.59%) VPN
5 16 (3.19%) WAN
6 12 (2.40%) Wi-Fi
7 10 (2.00%) LAN
7 10 (2.00%) Network Security
8 7 (1.40%) HTTP
9 6 (1.20%) SD-WAN
10 5 (1.00%) 5G
10 5 (1.00%) SAN
11 4 (0.80%) 4G
11 4 (0.80%) Internet
11 4 (0.80%) Wireless
12 3 (0.60%) DMZ
12 3 (0.60%) Kerberos
12 3 (0.60%) SSL
12 3 (0.60%) VoIP
Database & Business Intelligence
1 11 (2.20%) Power BI
2 5 (1.00%) SQL Server
3 4 (0.80%) Metadata
3 4 (0.80%) PostgreSQL
4 2 (0.40%) Amazon RDS
4 2 (0.40%) MongoDB
4 2 (0.40%) MySQL
4 2 (0.40%) SQLite
5 1 (0.20%) Big Data
5 1 (0.20%) BusinessObjects
5 1 (0.20%) Data Warehouse
5 1 (0.20%) Elasticsearch
5 1 (0.20%) GIS
5 1 (0.20%) Oracle Reports
5 1 (0.20%) SQL Server Analysis Services
5 1 (0.20%) SQL Server Reporting Services
Development Applications
1 57 (11.38%) JIRA
2 9 (1.80%) Jenkins
3 7 (1.40%) Git
4 3 (0.60%) Bitbucket
4 3 (0.60%) GitLab
General
1 197 (39.32%) Social Skills
2 105 (20.96%) Finance
3 89 (17.76%) Analytical Skills
4 64 (12.77%) Public Sector
5 45 (8.98%) Telecoms
6 37 (7.39%) Banking
7 22 (4.39%) Organisational Skills
8 17 (3.39%) Influencing Skills
9 16 (3.19%) Documentation Skills
10 14 (2.79%) Inclusion and Diversity
10 14 (2.79%) Legal
11 11 (2.20%) Retail
12 9 (1.80%) Military
12 9 (1.80%) Police
13 8 (1.60%) Financial Institution
14 7 (1.40%) Local Government
14 7 (1.40%) Presentation Skills
15 4 (0.80%) Law
15 4 (0.80%) Manufacturing
16 3 (0.60%) Billing
Job Titles
1 70 (13.97%) Architect
2 59 (11.78%) Consultant
3 42 (8.38%) Service Manager
4 41 (8.18%) Analyst
5 33 (6.59%) Solutions Architect
6 31 (6.19%) Lead
6 31 (6.19%) Senior
7 29 (5.79%) IT Support
7 29 (5.79%) Project Manager
8 28 (5.59%) IT Manager
8 28 (5.59%) Support Engineer
9 22 (4.39%) IT Engineer
10 21 (4.19%) ServiceNow Architect
11 19 (3.79%) Developer
11 19 (3.79%) ServiceNow Consultant
12 18 (3.59%) ITSM Consultant
12 18 (3.59%) ServiceNow Developer
13 17 (3.39%) IT Support Engineer
13 17 (3.39%) Transition Manager
14 15 (2.99%) Delivery Manager
Libraries, Frameworks & Software Standards
1 39 (7.78%) REST
2 19 (3.79%) SOAP
3 11 (2.20%) Terraform
4 10 (2.00%) HTML
4 10 (2.00%) Web Services
5 9 (1.80%) CSS
6 6 (1.20%) XML
7 4 (0.80%) Ajax
7 4 (0.80%) AngularJS
7 4 (0.80%) JSON
8 3 (0.60%) Bootstrap
9 2 (0.40%) EDI
9 2 (0.40%) Elastic Stack
9 2 (0.40%) Keycloak
9 2 (0.40%) LDAP
9 2 (0.40%) Microsoft Graph
9 2 (0.40%) Mojolicious
9 2 (0.40%) Moose
9 2 (0.40%) RFC 2544
9 2 (0.40%) SPNEGO
Miscellaneous
1 79 (15.77%) Onboarding
2 62 (12.38%) CMDB
3 24 (4.79%) Management Information System
4 20 (3.99%) Product Ownership
5 16 (3.19%) Enterprise Software
6 12 (2.40%) Cloud Native
7 11 (2.20%) Operational Technology
7 11 (2.20%) Virtual Team
8 10 (2.00%) AI Agents
9 8 (1.60%) Data Centre
9 8 (1.60%) Video Conferencing
10 7 (1.40%) Greenfield Project
10 7 (1.40%) PKI
11 6 (1.20%) Hybrid Cloud
11 6 (1.20%) IoT
11 6 (1.20%) NHS
12 5 (1.00%) Data Protection Act
12 5 (1.00%) FMCG
12 5 (1.00%) Security Operations Centre
13 4 (0.80%) Low-Code
Operating Systems
1 97 (19.36%) Windows
2 23 (4.59%) Apple iOS
2 23 (4.59%) Windows 10
2 23 (4.59%) Windows Server
3 22 (4.39%) Linux
4 21 (4.19%) Mac OS
5 9 (1.80%) Red Hat Enterprise Linux
6 8 (1.60%) Android
7 5 (1.00%) Windows Server 2019
8 3 (0.60%) Windows 7
9 2 (0.40%) Ubuntu
9 2 (0.40%) Windows Server 2016
10 1 (0.20%) AIX
10 1 (0.20%) Solaris
10 1 (0.20%) SUSE Linux Enterprise Server
10 1 (0.20%) Unix
Processes & Methodologies
1 249 (49.70%) ITSM
2 242 (48.30%) ITIL
3 187 (37.33%) Stakeholder Management
4 127 (25.35%) Continuous Improvement
5 109 (21.76%) Problem-Solving
6 107 (21.36%) Service Delivery
7 99 (19.76%) Agile
8 75 (14.97%) Roadmaps
9 73 (14.57%) Change Management
10 69 (13.77%) Customer Service
11 68 (13.57%) Stakeholder Engagement
12 63 (12.57%) AI
13 56 (11.18%) Decision-Making
14 54 (10.78%) DevOps
15 50 (9.98%) Incident Management
16 46 (9.18%) Cybersecurity
16 46 (9.18%) Migration
16 46 (9.18%) Project Delivery
17 44 (8.78%) Service Design
17 44 (8.78%) User Experience
Programming Languages
1 38 (7.58%) PowerShell
2 22 (4.39%) JavaScript
3 20 (3.99%) Python
4 15 (2.99%) SQL
5 11 (2.20%) Bash
6 3 (0.60%) COBOL
6 3 (0.60%) RPG
7 2 (0.40%) ActionScript
7 2 (0.40%) ActionScript 2.0
7 2 (0.40%) Groovy
7 2 (0.40%) Korn
7 2 (0.40%) Perl
8 1 (0.20%) Bicep
8 1 (0.20%) C
8 1 (0.20%) Shell Script
Qualifications
1 100 (19.96%) Security Cleared
2 73 (14.57%) SC Cleared
3 41 (8.18%) Degree
4 30 (5.99%) PMP
5 25 (4.99%) PMI Certification
6 24 (4.79%) ITIL Certification
7 16 (3.19%) ITIL Foundation Certificate
8 15 (2.99%) A+ Certification
9 11 (2.20%) CISSP
9 11 (2.20%) Computer Science Degree
9 11 (2.20%) Microsoft Certification
10 10 (2.00%) DV Cleared
11 9 (1.80%) CISM
12 8 (1.60%) BPSS Clearance
13 7 (1.40%) Cisco Certification
14 6 (1.20%) AWS Certification
15 4 (0.80%) AWS Certified Solutions Architect
15 4 (0.80%) AWS Certified SysOps Administrator
15 4 (0.80%) Master's Degree
16 3 (0.60%) Azure Certification
Quality Assurance & Compliance
1 54 (10.78%) SLA
2 23 (4.59%) QA
3 16 (3.19%) ISO/IEC 27001
4 12 (2.40%) Data Quality
5 9 (1.80%) GRC
5 9 (1.80%) NCSC
5 9 (1.80%) NIST
6 7 (1.40%) COBIT
7 6 (1.20%) Cyber Essentials
8 5 (1.00%) Cyber Essentials PLUS
8 5 (1.00%) GDPR
8 5 (1.00%) PMO
9 4 (0.80%) PCI DSS
10 3 (0.60%) ISO/IEC 20000
10 3 (0.60%) SOC 2
11 2 (0.40%) Accessibility
12 1 (0.20%) ISO 20022
12 1 (0.20%) ISO/IEC 19770
12 1 (0.20%) NIST 800
12 1 (0.20%) SOC 1
System Software
1 66 (13.17%) Active Directory
2 20 (3.99%) VMware Infrastructure
3 8 (1.60%) vSphere
4 7 (1.40%) Hyper-V
5 5 (1.00%) IAG
5 5 (1.00%) Virtual Desktop
5 5 (1.00%) VMware ESXi
6 3 (0.60%) Virtual Servers
7 2 (0.40%) Docker
8 1 (0.20%) KVM
8 1 (0.20%) Squid
8 1 (0.20%) Virtual Machines
Systems Management
1 39 (7.78%) Microsoft Intune
2 18 (3.59%) SCCM
3 11 (2.20%) Ansible
3 11 (2.20%) Single Sign-On
4 8 (1.60%) Jamf Pro
5 7 (1.40%) WSUS
6 6 (1.20%) Kubernetes
7 5 (1.00%) Puppet
8 3 (0.60%) Grafana
8 3 (0.60%) Packer
9 2 (0.40%) Prometheus
9 2 (0.40%) SCOM
9 2 (0.40%) systemd
10 1 (0.20%) Active Directory Federation Services
10 1 (0.20%) ITRS Geneos
10 1 (0.20%) Kibana
10 1 (0.20%) QRadar
10 1 (0.20%) SCOrch
10 1 (0.20%) vCenter Server
10 1 (0.20%) ZABBIX
Vendors
1 183 (36.53%) ServiceNow
2 139 (27.74%) Microsoft
3 25 (4.99%) VMware
4 18 (3.59%) Cisco
5 17 (3.39%) BMC
6 13 (2.59%) Apple
7 12 (2.40%) Google
7 12 (2.40%) Zscaler
8 10 (2.00%) Dynatrace
8 10 (2.00%) SAP
9 9 (1.80%) Salesforce
10 8 (1.60%) Splunk
11 7 (1.40%) Atlassian
11 7 (1.40%) Remedy
12 6 (1.20%) CrowdStrike
12 6 (1.20%) Oracle
13 5 (1.00%) HP
13 5 (1.00%) IBM
13 5 (1.00%) Okta
14 4 (0.80%) Citrix