ITSM Contracts in London

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM) England / London
Location	3 months to 26 Jun 2017	Same period 2016	Same period 2015
Rank	194	188	253
Rank change year-on-year	-6	+65
Contract jobs citing ITSM	273	276	196
As % of all contract IT jobs advertised in London	1.32%	1.29%	0.84%
As % of the Processes & Methodologies category	1.52%	1.51%	1.02%
Number of daily rates quoted	190	210	135
Median daily rate	£475	£475	£400
Median daily rate % change year-on-year	-	+18.75%
90% offered a daily rate of more than	£166	£315	£267
10% offered a daily rate of more than	£575	£575	£550
UK excluding London median daily rate	£400	£365	£387
% change year-on-year	+9.58%	-5.68%
Number of hourly rates quoted	10	2	3
Median hourly rate	£17.50	£63.75	£17.98
Median hourly rate % change year-on-year	-72.54%	+254.56%
UK excluding London median hourly rate	£17.50	£17.38	£12.50
% change year-on-year	+0.71%	+39.00%

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process and methodology skills.

Contract Process & Methodology Skills London
Contract job vacancies with a requirement for process and methodology skills	17979	18242	19175
As % of all contract IT job vacancies advertised in London	86.61%	85.33%	82.14%
Number of daily rates quoted	12883	13341	13612
Median daily rate	£500	£475	£450
Median daily rate % change year-on-year	+5.26%	+5.55%
90% offered a daily rate of more than	£350	£325	£310
10% offered a daily rate of more than	£625	£630	£625
UK excluding London median daily rate	£415	£400	£380
% change year-on-year	+3.75%	+5.26%
Number of hourly rates quoted	188	156	254
Median hourly rate	£26.50	£21.00	£22.00
Median hourly rate % change year-on-year	+26.19%	-4.54%
90% offered a hourly rate of more than	£14.75	£12.50	£11.00
10% offered a hourly rate of more than	£51.25	£46.00	£55.40
UK excluding London median hourly rate	£34.00	£28.50	£30.00
% change year-on-year	+19.29%	-5.00%

ITSM
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

ITSM
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in London.

Contractor daily rate trend for ITSM in London

ITSM
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing ITSM in London over the 3 months to 26 June 2017.

Contractor daily rate histogram for ITSM in London

ITSM
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in London.

Contractor hourly rate trend for ITSM in London

ITSM
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing ITSM in London over the 3 months to 26 June 2017.

Contractor hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
City of London	-7	27	£388	-15.06%	10
Uxbridge	+7	13	£70	-
Westminster	-	6	£210	-
Stockley Park	-	3	£70	-
Bromley	+1	2	£425	-5.55%
Canary Wharf	-	2	-	-
Hammersmith	-	2	£380	-
Romford	-	1	-	-
ITSM England

ITSM
Top 30 Co-occurring IT Skills in London

For the 6 months to 26 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1	307 (64.23%)	ITIL
2	265 (55.44%)	Service Management
3	226 (47.28%)	ServiceNow
4	94 (19.67%)	JavaScript
5	90 (18.83%)	Windows
6	76 (15.90%)	HTML
6	76 (15.90%)	Microsoft
7	70 (14.64%)	Service Delivery
7	70 (14.64%)	Finance
8	68 (14.23%)	Active Directory
9	65 (13.60%)	ITIL V3
10	59 (12.34%)	CMDB
11	57 (11.92%)	Security Cleared
12	50 (10.46%)	SLA
12	50 (10.46%)	SC Cleared

13	48 (10.04%)	XML
13	48 (10.04%)	CSS
14	46 (9.62%)	Configuration Management
15	45 (9.41%)	Stakeholder Management
16	44 (9.21%)	Change Management
16	44 (9.21%)	Incident Management
17	43 (9.00%)	ITIL Certification
17	43 (9.00%)	Analytical Skills
18	41 (8.58%)	AngularJS
19	40 (8.37%)	Windows Server
19	40 (8.37%)	Project Management
19	40 (8.37%)	Remedy
19	40 (8.37%)	CMS
19	40 (8.37%)	Remedy ITSM
19	40 (8.37%)	Banking

ITSM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	40 (8.37%)	CMS
2	15 (3.14%)	SharePoint
3	9 (1.88%)	Confluence
4	6 (1.26%)	WebSphere
4	6 (1.26%)	WebSphere Application Server
5	5 (1.05%)	Skype for Business
6	4 (0.84%)	Blackberry Enterprise Server
6	4 (0.84%)	MS Exchange
6	4 (0.84%)	WildFly
7	2 (0.42%)	Exchange Server 2013
8	1 (0.21%)	Exchange Server 2010
8	1 (0.21%)	Liferay
8	1 (0.21%)	SharePoint 2010
8	1 (0.21%)	SharePoint 2013
8	1 (0.21%)	Tomcat
8	1 (0.21%)	Tuxedo
8	1 (0.21%)	WebLogic

Applications
1	34 (7.11%)	Microsoft Office
2	30 (6.28%)	Microsoft Excel
3	20 (4.18%)	Microsoft PowerPoint
4	3 (0.63%)	MS Visio
5	1 (0.21%)	Microsoft Project
5	1 (0.21%)	S-PLUS

Business Applications
1	40 (8.37%)	Remedy ITSM
2	3 (0.63%)	Dynamics CRM
3	2 (0.42%)	Remedy AR System
4	1 (0.21%)	Oracle EBS
4	1 (0.21%)	SAP ERP
4	1 (0.21%)	SAP Oil and Gas
4	1 (0.21%)	SystmOne

Cloud Services
1	19 (3.97%)	Microsoft Azure
2	13 (2.72%)	Office 365
3	12 (2.51%)	Amazon AWS
4	10 (2.09%)	G Suite
5	4 (0.84%)	Cloud Computing
5	4 (0.84%)	SaaS
6	2 (0.42%)	Azure Active Directory
6	2 (0.42%)	IaaS
6	2 (0.42%)	OpenShift
6	2 (0.42%)	PaaS
7	1 (0.21%)	OneDrive

Communications & Networking
1	14 (2.93%)	Firewall
1	14 (2.93%)	VPN
2	12 (2.51%)	Cisco IOS
2	12 (2.51%)	DNS
3	10 (2.09%)	LDAP
4	9 (1.88%)	Cisco ASA
4	9 (1.88%)	Remote Desktop
5	8 (1.67%)	TCP/IP
6	7 (1.46%)	Cisco Nexus
6	7 (1.46%)	DHCP
7	6 (1.26%)	SSL
8	5 (1.05%)	Wireless
9	4 (0.84%)	WAN
10	3 (0.63%)	BGP
10	3 (0.63%)	DMZ
10	3 (0.63%)	EIGRP
10	3 (0.63%)	Internet
11	2 (0.42%)	NAS
11	2 (0.42%)	SAN
11	2 (0.42%)	Wi-Fi

Database & Business Intelligence
1	22 (4.60%)	SQL Server
2	11 (2.30%)	Oracle Database
3	7 (1.46%)	DB2
3	7 (1.46%)	SQL Server 2012
4	5 (1.05%)	MySQL
4	5 (1.05%)	Pentaho
5	4 (0.84%)	Data Warehouse
5	4 (0.84%)	FileMaker
6	3 (0.63%)	Oracle Reports
6	3 (0.63%)	Power BI
6	3 (0.63%)	SQL Server 2008
7	2 (0.42%)	Big Data
7	2 (0.42%)	Enterprise Data Warehouse
7	2 (0.42%)	MongoDB
7	2 (0.42%)	Oracle Database 11g
8	1 (0.21%)	Hadoop
8	1 (0.21%)	MS Access
8	1 (0.21%)	Relational Database

Development Applications
1	23 (4.81%)	JIRA
2	7 (1.46%)	Bitbucket
3	3 (0.63%)	TeamCity
4	1 (0.21%)	Git (software)
4	1 (0.21%)	Octopus Deploy
4	1 (0.21%)	Subversion

General
1	70 (14.64%)	Finance
2	40 (8.37%)	Banking
3	31 (6.49%)	Retail
4	15 (3.14%)	Investment Banking
5	14 (2.93%)	Telecoms
6	9 (1.88%)	Law
7	8 (1.67%)	Pharmaceutical
8	7 (1.46%)	Manufacturing
9	4 (0.84%)	Japanese Language
9	4 (0.84%)	Legal
9	4 (0.84%)	Marketing
9	4 (0.84%)	Publishing
10	3 (0.63%)	Financial Institution
10	3 (0.63%)	Retail Banking
11	2 (0.42%)	Italian Language
12	1 (0.21%)	Advertising
12	1 (0.21%)	Electronics
12	1 (0.21%)	French Language
12	1 (0.21%)	Front Office
12	1 (0.21%)	Spanish Language

Job Titles
1	117 (24.48%)	Analyst
2	110 (23.01%)	Developer
3	80 (16.74%)	ServiceNow Developer
4	51 (10.67%)	Service Analyst
5	46 (9.62%)	Service Manager
6	44 (9.21%)	Architect
7	43 (9.00%)	Business Analyst
8	30 (6.28%)	Service Desk Analyst
9	20 (4.18%)	Consultant
10	18 (3.77%)	Infrastructure Engineer
10	18 (3.77%)	ITIL Manager
11	16 (3.35%)	2nd Line Support
11	16 (3.35%)	ITIL Service Manager
12	15 (3.14%)	IT Manager
12	15 (3.14%)	Project Manager
13	14 (2.93%)	ITSM Analyst
13	14 (2.93%)	Services Delivery Manager
14	13 (2.72%)	Delivery Manager
14	13 (2.72%)	Service Desk Engineer
14	13 (2.72%)	Support Engineer

Libraries, Frameworks & Software Standards
1	76 (15.90%)	HTML
2	48 (10.04%)	CSS
2	48 (10.04%)	XML
3	41 (8.58%)	AngularJS
4	35 (7.32%)	Web Services
5	27 (5.65%)	Ajax
6	13 (2.72%)	HTML5
6	13 (2.72%)	jQuery
6	13 (2.72%)	Twitter Bootstrap
7	11 (2.30%)	JSON
7	11 (2.30%)	REST
7	11 (2.30%)	SOAP
8	9 (1.88%)	.NET
9	8 (1.67%)	Middleware
10	6 (1.26%)	D3.js
10	6 (1.26%)	Django
10	6 (1.26%)	Highcharts JS
11	4 (0.84%)	ASP.NET
11	4 (0.84%)	SAML
12	3 (0.63%)	Flask

Miscellaneous
1	59 (12.34%)	CMDB
2	43 (9.00%)	Analytical Skills
3	26 (5.44%)	Data Centre
4	20 (4.18%)	Management Information System
5	18 (3.77%)	Enterprise Software
6	14 (2.93%)	Smartphone
7	13 (2.72%)	Greenfield Project
8	11 (2.30%)	NHS
9	9 (1.88%)	Blackberry
10	7 (1.46%)	User Experience
11	6 (1.26%)	Clustering
11	6 (1.26%)	Fintech
12	5 (1.05%)	Data Protection Act
13	4 (0.84%)	Replication
13	4 (0.84%)	Video Conferencing
14	3 (0.63%)	Hedge funds
14	3 (0.63%)	Mainframe
14	3 (0.63%)	RSA SecurID
14	3 (0.63%)	Security Operations Centre
14	3 (0.63%)	Virtual Team

Operating Systems
1	90 (18.83%)	Windows
2	40 (8.37%)	Windows Server
3	36 (7.53%)	Linux
4	22 (4.60%)	Windows 7
5	21 (4.39%)	Android
5	21 (4.39%)	Unix
6	11 (2.30%)	Apple iOS
7	10 (2.09%)	AIX
7	10 (2.09%)	Mac OS X
7	10 (2.09%)	Oracle Linux
7	10 (2.09%)	SUSE Linux Enterprise Server
7	10 (2.09%)	Windows Server 2012
8	9 (1.88%)	Windows XP
9	8 (1.67%)	CentOS
9	8 (1.67%)	Red Hat Enterprise Linux
9	8 (1.67%)	Windows Server 2008
10	7 (1.46%)	Windows 10
11	6 (1.26%)	SUSE
11	6 (1.26%)	Windows 2000
12	5 (1.05%)	Windows Server 2003

Processes & Methodologies
1	307 (64.23%)	ITIL
2	265 (55.44%)	Service Management
3	70 (14.64%)	Service Delivery
4	65 (13.60%)	ITIL V3
5	46 (9.62%)	Configuration Management
6	45 (9.41%)	Stakeholder Management
7	44 (9.21%)	Change Management
7	44 (9.21%)	Incident Management
8	40 (8.37%)	Project Management
9	39 (8.16%)	Asset Management
10	33 (6.90%)	Agile Software Development
11	29 (6.07%)	User Acceptance Testing
12	27 (5.65%)	Problem Management
13	23 (4.81%)	Business Analysis
13	23 (4.81%)	Workflow
14	21 (4.39%)	Service Design
15	18 (3.77%)	Mentoring
16	17 (3.56%)	Knowledge Management
16	17 (3.56%)	PRINCE2
17	16 (3.35%)	Migration

Programming Languages
1	94 (19.67%)	JavaScript
2	39 (8.16%)	SQL
3	22 (4.60%)	Java
4	17 (3.56%)	PowerShell
5	16 (3.35%)	Python
6	15 (3.14%)	C#
7	13 (2.72%)	C
8	10 (2.09%)	Bash Shell
9	6 (1.26%)	Perl
9	6 (1.26%)	PHP
10	4 (0.84%)	Korn
10	4 (0.84%)	VBScript
11	3 (0.63%)	VBA
12	2 (0.42%)	COBOL
12	2 (0.42%)	Shell Script
13	1 (0.21%)	ABAP
13	1 (0.21%)	C++
13	1 (0.21%)	PL/SQL
13	1 (0.21%)	VB

Qualifications
1	57 (11.92%)	Security Cleared
2	50 (10.46%)	SC Cleared
3	43 (9.00%)	ITIL Certification
4	17 (3.56%)	Degree
5	16 (3.35%)	Microsoft Certification
6	13 (2.72%)	MCP
7	12 (2.51%)	DV Cleared
8	8 (1.67%)	Cisco Certification
9	7 (1.46%)	VMware Certified Professional (VCP)
10	6 (1.26%)	CTC Cleared
11	5 (1.05%)	ISEB
12	4 (0.84%)	Chartered Engineer
12	4 (0.84%)	ITIL Foundation Certificate
12	4 (0.84%)	MCDST
13	3 (0.63%)	BPSS Clearance
13	3 (0.63%)	MCSE
14	2 (0.42%)	Computer Science Degree
14	2 (0.42%)	EXIN
14	2 (0.42%)	PRINCE2 Certification
14	2 (0.42%)	PRINCE2 Practitioner

Quality Assurance & Compliance
1	50 (10.46%)	SLA
2	7 (1.46%)	ISO/IEC 20000
3	6 (1.26%)	QA
4	5 (1.05%)	PMO
5	4 (0.84%)	EFQM
6	3 (0.63%)	PCI DSS
7	2 (0.42%)	GDPR
7	2 (0.42%)	ISO 9001
8	1 (0.21%)	COBIT
8	1 (0.21%)	Disclosure Scotland
8	1 (0.21%)	ISO/IEC 27001
8	1 (0.21%)	Sarbanes-Oxley
8	1 (0.21%)	Solvency II

System Software
1	68 (14.23%)	Active Directory
2	23 (4.81%)	VMware Infrastructure
3	14 (2.93%)	Virtual Machines
4	9 (1.88%)	Hyper-V
5	5 (1.05%)	vSphere
6	4 (0.84%)	vCloud
6	4 (0.84%)	VMware ESXi
7	3 (0.63%)	VMware Workstation
8	2 (0.42%)	Docker
8	2 (0.42%)	Terminal Services
9	1 (0.21%)	XenApp

Systems Management
1	22 (4.60%)	SCCM
2	13 (2.72%)	ServiceCenter
3	9 (1.88%)	Symantec Endpoint Protection
4	8 (1.67%)	Ansible
5	7 (1.46%)	Puppet
6	6 (1.26%)	Microsoft Clustering
6	6 (1.26%)	PowerCLI
6	6 (1.26%)	SCOM
6	6 (1.26%)	Tivoli Storage Manager
7	3 (0.63%)	Jamf Pro
7	3 (0.63%)	OVSD
8	2 (0.42%)	ITRS Geneos
8	2 (0.42%)	Kubernetes
8	2 (0.42%)	Nagios
9	1 (0.21%)	Microsoft Intune
9	1 (0.21%)	MOM
9	1 (0.21%)	SCOrch
9	1 (0.21%)	Tivoli

Vendors
1	226 (47.28%)	ServiceNow
2	76 (15.90%)	Microsoft
3	40 (8.37%)	Remedy
4	39 (8.16%)	Oracle
5	28 (5.86%)	VMware
6	24 (5.02%)	Cisco
6	24 (5.02%)	HP
7	23 (4.81%)	BMC
8	21 (4.39%)	Apple
9	13 (2.72%)	CA
9	13 (2.72%)	Peregrine
10	12 (2.51%)	Red Hat
11	11 (2.30%)	IBM
11	11 (2.30%)	SAP
11	11 (2.30%)	SolarWinds
12	10 (2.09%)	Google
13	9 (1.88%)	Splunk
13	9 (1.88%)	Symantec
14	7 (1.46%)	Dell
14	7 (1.46%)	Snow