ITSM Contract Job Trends in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 3 August 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Aug 2026
Same period 2025 Same period 2024
Rank 120 163 159
Rank change year-on-year +43 -4 -24
Contract jobs citing ITSM 478 240 266
As % of all contract jobs in London 2.38% 1.75% 1.64%
As % of the Processes & Methodologies category 2.67% 1.90% 1.84%
Number of daily rates quoted 293 160 164
10th Percentile £263 £200 £262
25th Percentile £400 £308 £378
Median daily rate (50th Percentile) £525 £475 £500
Median % change year-on-year +10.53% -5.00% -
75th Percentile £600 £596 £588
90th Percentile £675 £700 £684
England median daily rate £510 £450 £500
% change year-on-year +13.22% -10.00% +1.01%
Number of hourly rates quoted 18 1 7
10th Percentile - - £17.28
25th Percentile £18.75 - £18.13
Median hourly rate £21.00 £18.13 £19.00
Median % change year-on-year +15.83% -4.58% +11.34%
75th Percentile £22.50 - £62.75
90th Percentile £24.25 - £80.80
England median hourly rate £32.50 £18.82 £18.13
% change year-on-year +72.69% +3.81% +25.03%

All Process & Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,889 12,658 14,420
As % of all contract IT jobs advertised in London 89.02% 92.21% 88.89%
Number of daily rates quoted 11,794 8,473 10,216
10th Percentile £363 £325 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £543 £550
Median % change year-on-year +1.38% -1.36% -4.35%
75th Percentile £658 £675 £688
90th Percentile £775 £788 £800
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 301 250 195
10th Percentile £17.60 £16.50 £17.15
25th Percentile £20.02 £24.54 £22.00
Median hourly rate £35.71 £29.50 £35.50
Median % change year-on-year +21.05% -16.90% -12.93%
75th Percentile £57.50 £49.31 £55.00
90th Percentile £81.25 £63.25 £71.88
England median hourly rate £45.00 £25.15 £42.50
% change year-on-year +78.93% -40.82% -

ITSM
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in London.

ITSM job vacancy trend in London

ITSM
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing ITSM.

Contractor daily rate distribution trend for jobs in London citing ITSM

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 3 August 2026.

Daily rate histogram for ITSM in London

ITSM
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing ITSM.

Contractor hourly rate distribution trend for jobs in London citing ITSM

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 3 August 2026.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 3 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +3 59 £523 +4.50% 42
West London 0 26 £400 +60.00% 4
South London -11 4 - - 1
East London +1 3 £348 -44.84% 2
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 20 (4.18%) SharePoint
2 18 (3.77%) Confluence
3 7 (1.46%) Microsoft Exchange
4 2 (0.42%) Apache Spark
5 1 (0.21%) OpenStack
5 1 (0.21%) Oracle SOA Suite
Applications
1 10 (2.09%) AutoCAD
2 8 (1.67%) Revit
3 7 (1.46%) Microsoft Excel
4 3 (0.63%) Chatbot
4 3 (0.63%) MS Visio
5 1 (0.21%) Microsoft Office
5 1 (0.21%) Microsoft Project
Business Applications
1 27 (5.65%) Remedy ITSM
2 2 (0.42%) NEC Housing
2 2 (0.42%) Sparx Enterprise Architect
3 1 (0.21%) Eloqua
3 1 (0.21%) iTrent
3 1 (0.21%) Oracle Applications
3 1 (0.21%) Oracle EBS
3 1 (0.21%) SAP S/4HANA
Cloud Services
1 114 (23.85%) Azure
2 62 (12.97%) AWS
3 60 (12.55%) Microsoft 365
4 44 (9.21%) SaaS
5 40 (8.37%) Entra ID
6 19 (3.97%) GitHub
7 18 (3.77%) Datadog
8 17 (3.56%) GCP
9 15 (3.14%) PaaS
9 15 (3.14%) Power Platform
10 14 (2.93%) OneDrive
11 13 (2.72%) OpenShift
12 12 (2.51%) IaaS
13 11 (2.30%) Azure DevOps
14 6 (1.26%) Azure AKS
14 6 (1.26%) Azure Monitor
14 6 (1.26%) Microsoft Copilot
15 4 (0.84%) Amazon CloudWatch
15 4 (0.84%) Azure AI
15 4 (0.84%) GitHub Actions
Communications & Networking
1 31 (6.49%) Firewall
2 30 (6.28%) DNS
3 24 (5.02%) VPN
4 20 (4.18%) DHCP
4 20 (4.18%) TCP/IP
4 20 (4.18%) VLAN
5 15 (3.14%) Network Security
5 15 (3.14%) Wi-Fi
6 11 (2.30%) WebEx
7 10 (2.09%) Cisco ISE
7 10 (2.09%) TACACS
8 9 (1.88%) SAN
9 6 (1.26%) WAN
9 6 (1.26%) Wireless
10 4 (0.84%) HTTP
10 4 (0.84%) Internet
11 3 (0.63%) LAN
11 3 (0.63%) SNMP
12 2 (0.42%) Intranet
12 2 (0.42%) SSL
Database & Business Intelligence
1 14 (2.93%) Power BI
1 14 (2.93%) SQL Server
2 9 (1.88%) PostgreSQL
3 3 (0.63%) SQL Server Analysis Services
3 3 (0.63%) SQL Server Reporting Services
4 2 (0.42%) Apache Cassandra
4 2 (0.42%) Elasticsearch
4 2 (0.42%) Flink
4 2 (0.42%) InfluxDB
4 2 (0.42%) MongoDB
4 2 (0.42%) MySQL
4 2 (0.42%) NoSQL
4 2 (0.42%) Redis
4 2 (0.42%) SQL Server Integration Services
4 2 (0.42%) TimescaleDB
5 1 (0.21%) Amazon QuickSight
5 1 (0.21%) Data Warehouse
5 1 (0.21%) Enterprise Data Warehouse
5 1 (0.21%) Metadata
5 1 (0.21%) Relational Database
Development Applications
1 84 (17.57%) JIRA
2 10 (2.09%) Git
3 9 (1.88%) Chocolatey
4 4 (0.84%) Jenkins
4 4 (0.84%) ScriptRunner
5 3 (0.63%) GitLab
5 3 (0.63%) MSI
6 2 (0.42%) AdminStudio
6 2 (0.42%) Bitbucket
6 2 (0.42%) Claude Code
6 2 (0.42%) InstallShield
6 2 (0.42%) Robot Framework
7 1 (0.21%) Artifactory
7 1 (0.21%) Cypress.io
7 1 (0.21%) Selenium
7 1 (0.21%) TestRail
General
1 206 (43.10%) Social Skills
2 103 (21.55%) Analytical Skills
3 82 (17.15%) Finance
4 30 (6.28%) Telecoms
5 28 (5.86%) Public Sector
6 24 (5.02%) Banking
7 17 (3.56%) Legal
8 14 (2.93%) Inclusion and Diversity
9 10 (2.09%) Documentation Skills
9 10 (2.09%) Organisational Skills
10 6 (1.26%) Presentation Skills
11 5 (1.05%) Financial Institution
12 4 (0.84%) Law
12 4 (0.84%) Retail
13 3 (0.63%) Billing
13 3 (0.63%) Influencing Skills
13 3 (0.63%) Military
14 2 (0.42%) General Ledger
14 2 (0.42%) Local Government
14 2 (0.42%) Manufacturing
Job Titles
1 67 (14.02%) Architect
2 53 (11.09%) Analyst
3 51 (10.67%) Developer
4 44 (9.21%) ServiceNow Developer
5 42 (8.79%) Senior
6 41 (8.58%) Consultant
7 37 (7.74%) ServiceNow Architect
8 29 (6.07%) Lead
9 27 (5.65%) IT Manager
10 26 (5.44%) Service Manager
11 25 (5.23%) IT Support
12 22 (4.60%) Support Engineer
13 19 (3.97%) Designer
14 18 (3.77%) Applications Support
14 18 (3.77%) IT Engineer
15 17 (3.56%) Business Analyst
15 17 (3.56%) ITSM Consultant
16 16 (3.35%) Support Analyst
17 15 (3.14%) Desktop Support
17 15 (3.14%) Solutions Architect
Libraries, Frameworks & Software Standards
1 81 (16.95%) REST
2 47 (9.83%) SOAP
3 20 (4.18%) Web Services
4 8 (1.67%) XML
5 7 (1.46%) .NET
5 7 (1.46%) HTML
6 6 (1.26%) CSS
6 6 (1.26%) JSON
6 6 (1.26%) OpenTelemetry
6 6 (1.26%) SailPoint
7 4 (0.84%) Ajax
7 4 (0.84%) Microsoft Graph
8 3 (0.63%) Kafka
8 3 (0.63%) Middleware
8 3 (0.63%) RESTful
9 2 (0.42%) ADO
9 2 (0.42%) EDI
9 2 (0.42%) gRPC
9 2 (0.42%) Node.js
9 2 (0.42%) RabbitMQ
Miscellaneous
1 116 (24.27%) CMDB
2 66 (13.81%) Onboarding
3 26 (5.44%) Product Ownership
4 19 (3.97%) Enterprise Software
5 14 (2.93%) Cloud Native
6 13 (2.72%) AI Agents
6 13 (2.72%) Virtual Team
7 12 (2.51%) Data Centre
7 12 (2.51%) Video Conferencing
8 11 (2.30%) Greenfield Project
8 11 (2.30%) Management Information System
9 9 (1.88%) Cyber Threat
9 9 (1.88%) Web Conferencing
10 8 (1.67%) Security Posture
11 7 (1.46%) iPhone
12 6 (1.26%) Hybrid Cloud
13 5 (1.05%) Analytical Mindset
13 5 (1.05%) Replication
14 4 (0.84%) Data Structures
14 4 (0.84%) Operational Technology
Operating Systems
1 81 (16.95%) Windows
2 15 (3.14%) Mac OS
3 14 (2.93%) Windows 10
4 11 (2.30%) Apple iOS
5 8 (1.67%) Windows Server
6 7 (1.46%) Android
6 7 (1.46%) Linux
7 3 (0.63%) Windows Server 2016
8 2 (0.42%) Windows Server 2019
9 1 (0.21%) Red Hat Enterprise Linux
9 1 (0.21%) Ubuntu
9 1 (0.21%) VMS
Processes & Methodologies
1 213 (44.56%) ITIL
2 199 (41.63%) Service Management
3 123 (25.73%) Stakeholder Management
4 107 (22.38%) Problem-Solving
5 90 (18.83%) Agile
6 82 (17.15%) Continuous Improvement
7 79 (16.53%) Service Delivery
8 65 (13.60%) Change Management
9 61 (12.76%) Roadmaps
10 56 (11.72%) Customer Service
10 56 (11.72%) Stakeholder Engagement
11 55 (11.51%) AI
11 55 (11.51%) Incident Management
12 54 (11.30%) DevOps
13 51 (10.67%) Workflow
14 49 (10.25%) Problem Management
15 45 (9.41%) Migration
16 44 (9.21%) Observability
17 42 (8.79%) Data Modelling
18 38 (7.95%) Asset Management
Programming Languages
1 36 (7.53%) JavaScript
2 35 (7.32%) PowerShell
3 31 (6.49%) Python
4 24 (5.02%) SQL
5 7 (1.46%) Java
6 6 (1.26%) Bash
7 3 (0.63%) Groovy
7 3 (0.63%) PL/SQL
8 2 (0.42%) ActionScript
8 2 (0.42%) ActionScript 2.0
8 2 (0.42%) Bicep
8 2 (0.42%) C++
8 2 (0.42%) Delphi
9 1 (0.21%) Apex Code
9 1 (0.21%) Korn
9 1 (0.21%) Kusto Query Language
9 1 (0.21%) Search Processing Language
9 1 (0.21%) Shell Script
9 1 (0.21%) VBScript
Qualifications
1 122 (25.52%) Security Cleared
2 93 (19.46%) SC Cleared
3 25 (5.23%) Degree
4 24 (5.02%) ITIL Certification
5 21 (4.39%) A+ Certification
6 19 (3.97%) DV Cleared
7 13 (2.72%) BPSS Clearance
8 12 (2.51%) PMP
9 10 (2.09%) Azure Certification
9 10 (2.09%) Computer Science Degree
10 9 (1.88%) Microsoft Certification
10 9 (1.88%) PMI Certification
11 6 (1.26%) ITIL Foundation Certificate
11 6 (1.26%) Network+ Certification
12 4 (0.84%) CISM
12 4 (0.84%) CISSP
13 3 (0.63%) Cisco Certification
13 3 (0.63%) Master's Degree
14 2 (0.42%) AWS Certification
14 2 (0.42%) CCNP
Quality Assurance & Compliance
1 47 (9.83%) SLA
2 16 (3.35%) Data Quality
3 15 (3.14%) ISO/IEC 27001
3 15 (3.14%) QA
4 14 (2.93%) GRC
5 7 (1.46%) NIST
6 6 (1.26%) PCI DSS
7 5 (1.05%) COBIT
7 5 (1.05%) Cyber Essentials
8 4 (0.84%) Cyber Essentials PLUS
8 4 (0.84%) GDPR
9 3 (0.63%) PMO
9 3 (0.63%) Sarbanes-Oxley
10 1 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.21%) NCSC
System Software
1 50 (10.46%) Active Directory
2 14 (2.93%) VMware Infrastructure
3 11 (2.30%) Virtual Desktop
4 9 (1.88%) IAG
5 4 (0.84%) Docker
6 3 (0.63%) Virtual Machines
7 2 (0.42%) Firmware
7 2 (0.42%) Microsoft App-V
8 1 (0.21%) etcd
8 1 (0.21%) Hyper-V
Systems Management
1 38 (7.95%) Microsoft Intune
2 22 (4.60%) Terraform
3 21 (4.39%) SCCM
4 11 (2.30%) Kubernetes
5 10 (2.09%) Grafana
6 9 (1.88%) Single Sign-On
7 8 (1.67%) FortiGate
8 7 (1.46%) Ansible
8 7 (1.46%) Control-M
9 5 (1.05%) Prometheus
10 2 (0.42%) Amdocs OSS
10 2 (0.42%) ITRS Geneos
10 2 (0.42%) Kibana
10 2 (0.42%) Microsoft Clustering
11 1 (0.21%) CASB
11 1 (0.21%) Fluentd
11 1 (0.21%) HP ALM
11 1 (0.21%) PowerCLI
11 1 (0.21%) WSUS
Vendors
1 280 (58.58%) ServiceNow
2 114 (23.85%) Microsoft
3 27 (5.65%) Remedy
4 24 (5.02%) Dynatrace
5 22 (4.60%) VMware
6 21 (4.39%) Splunk
7 20 (4.18%) BMC
7 20 (4.18%) Salesforce
8 16 (3.35%) Cisco
9 15 (3.14%) SAP
10 11 (2.30%) AppDynamics
10 11 (2.30%) Palo Alto
11 10 (2.09%) MuleSoft
12 9 (1.88%) CheckPoint
12 9 (1.88%) Okta
12 9 (1.88%) Tenable
13 8 (1.67%) Adobe
13 8 (1.67%) Apple
13 8 (1.67%) Autodesk
13 8 (1.67%) Nexthink