The following table provides summary statistics for contract job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England / London
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 213 216 244
Rank change year-on-year +3 +28  
Contract jobs citing ITSM 206 243 180
As % of all contract IT jobs advertised in London 1.05% 1.08% 0.84%
As % of the Processes & Methodologies category 1.23% 1.26% 1.02%
Number of daily rates quoted 139 160 118
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.55%  
90% offered a daily rate of more than £279 £300 £241
10% offered a daily rate of more than £575 £600 £550
UK excluding London median daily rate £400 £400 £350
% change year-on-year - +14.28%  
Number of hourly rates quoted 3 0 2
Median hourly rate £13.70 - £15.60
UK excluding London median hourly rate £14.25 £13.23 £15.82
% change year-on-year +7.75% -16.40%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
London
Contract job vacancies with a requirement for process and methodology skills 16775 19211 17566
As % of all contract IT job vacancies advertised in London 85.13% 85.14% 82.00%
Number of daily rates quoted 12076 13900 12358
Median daily rate £485 £475 £450
Median daily rate % change year-on-year +2.10% +5.55%  
90% offered a daily rate of more than £345 £325 £310
10% offered a daily rate of more than £650 £625 £613
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 165 196 244
Median hourly rate £32.50 £22.12 £20.00
Median hourly rate % change year-on-year +46.95% +10.57%  
90% offered a hourly rate of more than £14.17 £12.50 £11.00
10% offered a hourly rate of more than £55.00 £52.50 £55.00
UK excluding London median hourly rate £35.75 £38.00 £30.00
% change year-on-year -5.92% +26.66%  

ITSM
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in London

ITSM
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in London.

Contractor daily rate trend for ITSM in London

ITSM
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing ITSM in London over the 3 months to 30 March 2017.

Contractor daily rate histogram for ITSM in London

ITSM
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in London.

Contractor hourly rate trend for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +20 24 £425 - 10
Hayes +5 3 - -
Canary Wharf - 2 - -
Bromley 0 1 £550 +22.22%
Chessington - 1 £300 -
Uxbridge - 1 - -
Hendon - 1 £214 -
West End of London - 1 - - 1
ITSM
England

For the 6 months to 30 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1 282 (64.68%) ITIL
2 265 (60.78%) Service Management
3 219 (50.23%) ServiceNow
4 120 (27.52%) JavaScript
5 92 (21.10%) HTML
6 79 (18.12%) XML
7 75 (17.20%) Agile Software Development
8 71 (16.28%) Finance
9 67 (15.37%) CSS
10 66 (15.14%) CMDB
11 65 (14.91%) ITIL V3
12 64 (14.68%) Microsoft
12 64 (14.68%) Configuration Management
13 59 (13.53%) Windows
13 59 (13.53%) Security Cleared
14 54 (12.39%) Web Services
14 54 (12.39%) CMS
15 50 (11.47%) SC Cleared
16 47 (10.78%) Workflow
16 47 (10.78%) Service Delivery
17 42 (9.63%) Stakeholder Management
17 42 (9.63%) AngularJS
18 40 (9.17%) Oracle
19 38 (8.72%) Linux
19 38 (8.72%) MS Excel
19 38 (8.72%) Ajax
20 37 (8.49%) SLA
20 37 (8.49%) Change Management
21 36 (8.26%) Service Design
22 35 (8.03%) Project Management

ITSM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (12.39%) CMS
2 14 (3.21%) SharePoint
3 10 (2.29%) Confluence
4 7 (1.61%) WebSphere
4 7 (1.61%) WebSphere Application Server
5 6 (1.38%) Skype for Business
6 3 (0.69%) Blackberry Enterprise Server
6 3 (0.69%) Liferay
6 3 (0.69%) Oracle SOA Suite
7 2 (0.46%) Oracle Workflow
7 2 (0.46%) Tomcat
8 1 (0.23%) BizTalk Server
8 1 (0.23%) Exchange Server 2010
8 1 (0.23%) IIS
8 1 (0.23%) LiveCycle
8 1 (0.23%) MS Exchange
8 1 (0.23%) SharePoint 2010
8 1 (0.23%) SharePoint 2013
8 1 (0.23%) Tuxedo
8 1 (0.23%) WebLogic
Applications
1 38 (8.72%) MS Excel
2 28 (6.42%) MS Office
3 10 (2.29%) MS PowerPoint
4 2 (0.46%) MS Visio
Business Applications
1 35 (8.03%) Remedy ITSM
2 3 (0.69%) SAP Oil and Gas
3 2 (0.46%) Remedy AR System
4 1 (0.23%) assyst
4 1 (0.23%) Dynamics CRM
4 1 (0.23%) Oracle BPM
Cloud Services
1 27 (6.19%) Microsoft Azure
2 23 (5.28%) SaaS
3 22 (5.05%) Amazon AWS
4 12 (2.75%) Office 365
5 5 (1.15%) Cloud Computing
5 5 (1.15%) IaaS
5 5 (1.15%) PaaS
6 3 (0.69%) OneDrive
7 2 (0.46%) Google Drive
8 1 (0.23%) Mimecast
8 1 (0.23%) Yammer
Communications & Networking
1 17 (3.90%) Firewall
2 15 (3.44%) DNS
3 10 (2.29%) VPN
3 10 (2.29%) WAN
4 8 (1.83%) DHCP
4 8 (1.83%) LDAP
5 7 (1.61%) Cisco IOS
5 7 (1.61%) LAN
5 7 (1.61%) SSL
5 7 (1.61%) TCP/IP
6 6 (1.38%) Cisco ASA
6 6 (1.38%) Cisco Nexus
6 6 (1.38%) Wireless
7 5 (1.15%) Remote Desktop
8 4 (0.92%) Internet
8 4 (0.92%) VoIP
9 3 (0.69%) BGP
9 3 (0.69%) EIGRP
9 3 (0.69%) SSH
10 2 (0.46%) SNMP
Database & Business Intelligence
1 25 (5.73%) SQL Server
2 15 (3.44%) Oracle Database
3 8 (1.83%) Data Warehouse
4 7 (1.61%) DB2
4 7 (1.61%) SQL Server 2012
5 5 (1.15%) FileMaker
6 4 (0.92%) Enterprise Data Warehouse
6 4 (0.92%) MySQL
6 4 (0.92%) Oracle Database 11g
6 4 (0.92%) Pentaho
7 3 (0.69%) Big Data
7 3 (0.69%) Power BI
8 2 (0.46%) Hadoop
8 2 (0.46%) Oracle Reports
8 2 (0.46%) SQL Server 2008
9 1 (0.23%) Relational Database
Development Applications
1 13 (2.98%) JIRA
2 6 (1.38%) Bitbucket
3 3 (0.69%) TeamCity
4 2 (0.46%) MSI
5 1 (0.23%) Git (software)
5 1 (0.23%) Octopus Deploy
5 1 (0.23%) Subversion
General
1 71 (16.28%) Finance
2 34 (7.80%) Banking
3 25 (5.73%) Retail
4 20 (4.59%) Pharmaceutical
5 18 (4.13%) Manufacturing
6 12 (2.75%) Telecoms
7 11 (2.52%) Investment Banking
8 10 (2.29%) Law
9 7 (1.61%) Marketing
10 5 (1.15%) Japanese Language
10 5 (1.15%) Legal
11 3 (0.69%) Electronics
12 2 (0.46%) Financial Institution
12 2 (0.46%) Games
13 1 (0.23%) French Language
Job Titles
1 132 (30.28%) Developer
2 99 (22.71%) ServiceNow Developer
3 98 (22.48%) Analyst
4 43 (9.86%) Business Analyst
5 33 (7.57%) Service Analyst
6 30 (6.88%) Consultant
7 26 (5.96%) Service Manager
8 21 (4.82%) Architect
8 21 (4.82%) Service Desk Analyst
9 16 (3.67%) Infrastructure Engineer
10 13 (2.98%) Project Manager
11 11 (2.52%) Administrator
11 11 (2.52%) IT Manager
11 11 (2.52%) ITSM Developer
11 11 (2.52%) ServiceNow Consultant
12 10 (2.29%) Delivery Manager
12 10 (2.29%) Services Delivery Manager
13 9 (2.06%) Support Engineer
14 8 (1.83%) Change Analyst
14 8 (1.83%) Technical Manager
Libraries, Frameworks & Software Standards
1 92 (21.10%) HTML
2 79 (18.12%) XML
3 67 (15.37%) CSS
4 54 (12.39%) Web Services
5 42 (9.63%) AngularJS
6 38 (8.72%) Ajax
7 24 (5.50%) HTML5
8 23 (5.28%) JSON
8 23 (5.28%) SOAP
9 20 (4.59%) REST
10 13 (2.98%) jQuery
10 13 (2.98%) Twitter Bootstrap
11 12 (2.75%) XSL
12 11 (2.52%) XHTML
12 11 (2.52%) XML Schema
13 10 (2.29%) Middleware
14 8 (1.83%) .NET
15 6 (1.38%) D3.js
15 6 (1.38%) Django
15 6 (1.38%) Highcharts JS
Miscellaneous
1 66 (15.14%) CMDB
2 29 (6.65%) Analytical Skills
3 22 (5.05%) Data Centre
4 11 (2.52%) User Experience
5 8 (1.83%) Management Information System
5 8 (1.83%) NHS
6 7 (1.61%) Security Operations Centre
7 6 (1.38%) Clustering
7 6 (1.38%) Enterprise Software
7 6 (1.38%) Fintech
7 6 (1.38%) Smartphone
7 6 (1.38%) Virtual Team
8 5 (1.15%) Blackberry
8 5 (1.15%) Computer Science
9 3 (0.69%) Data Structures
9 3 (0.69%) PKI
9 3 (0.69%) RSA SecurID
10 2 (0.46%) Mainframe
10 2 (0.46%) Replication
10 2 (0.46%) Web 2.0
Operating Systems
1 59 (13.53%) Windows
2 38 (8.72%) Linux
3 26 (5.96%) Unix
4 22 (5.05%) Windows Server
5 16 (3.67%) Windows 7
6 12 (2.75%) AIX
6 12 (2.75%) Oracle Linux
7 11 (2.52%) SUSE Linux Enterprise Server
8 10 (2.29%) Red Hat Enterprise Linux
9 8 (1.83%) SUSE
9 8 (1.83%) Windows 10
9 8 (1.83%) Windows Server 2012
10 6 (1.38%) CentOS
10 6 (1.38%) Windows XP
11 5 (1.15%) Android
11 5 (1.15%) Mac OS X
11 5 (1.15%) Windows 2000
11 5 (1.15%) Windows Server 2008
12 4 (0.92%) Windows Server 2003
13 2 (0.46%) Windows 8
Processes & Methodologies
1 282 (64.68%) ITIL
2 265 (60.78%) Service Management
3 75 (17.20%) Agile Software Development
4 65 (14.91%) ITIL V3
5 64 (14.68%) Configuration Management
6 47 (10.78%) Service Delivery
6 47 (10.78%) Workflow
7 42 (9.63%) Stakeholder Management
8 37 (8.49%) Change Management
9 36 (8.26%) Service Design
10 35 (8.03%) Project Management
11 33 (7.57%) Asset Management
11 33 (7.57%) Incident Management
12 29 (6.65%) Problem Management
13 28 (6.42%) SDLC
14 25 (5.73%) Business Analysis
15 24 (5.50%) DevOps
16 23 (5.28%) Web Development
17 19 (4.36%) Data Modelling
18 18 (4.13%) GAP Analysis
Programming Languages
1 120 (27.52%) JavaScript
2 34 (7.80%) SQL
3 21 (4.82%) Java
4 19 (4.36%) Python
5 17 (3.90%) PowerShell
6 16 (3.67%) C#
7 14 (3.21%) Bash Shell
8 11 (2.52%) Perl
9 10 (2.29%) C
10 7 (1.61%) PHP
11 6 (1.38%) Korn
12 3 (0.69%) VBA
13 2 (0.46%) Shell Script
14 1 (0.23%) ABAP
14 1 (0.23%) Apex Code
14 1 (0.23%) ECMAScript
14 1 (0.23%) PL/SQL
14 1 (0.23%) VB
14 1 (0.23%) VB6
14 1 (0.23%) VBScript
Qualifications
1 59 (13.53%) Security Cleared
2 50 (11.47%) SC Cleared
3 24 (5.50%) ITIL Certification
4 20 (4.59%) Degree
5 12 (2.75%) Microsoft Certification
6 11 (2.52%) ITIL Foundation Certificate
7 10 (2.29%) ISEB
7 10 (2.29%) MCP
8 8 (1.83%) Cisco Certification
9 7 (1.61%) VMware Certified Professional (VCP)
10 6 (1.38%) DV Cleared
11 5 (1.15%) EXIN
11 5 (1.15%) ISTQB
11 5 (1.15%) ISTQB Advanced Certification
12 4 (0.92%) Chartered Engineer
12 4 (0.92%) PMP
13 2 (0.46%) BPSS Clearance
13 2 (0.46%) MCSE
13 2 (0.46%) PRINCE2 Practitioner
13 2 (0.46%) Six Sigma Green Belt
Quality Assurance & Compliance
1 37 (8.49%) SLA
2 7 (1.61%) QA
3 5 (1.15%) ISO 9001
4 4 (0.92%) EFQM
4 4 (0.92%) PCI DSS
5 2 (0.46%) Data Quality
5 2 (0.46%) ISO/IEC 27001
5 2 (0.46%) PMBOK
5 2 (0.46%) Sarbanes-Oxley
5 2 (0.46%) Solvency II
6 1 (0.23%) COBIT
6 1 (0.23%) PMO
System Software
1 32 (7.34%) Active Directory
2 25 (5.73%) VMware Infrastructure
3 12 (2.75%) Virtual Machines
4 8 (1.83%) Hyper-V
5 7 (1.61%) vSphere
6 5 (1.15%) VMware ESXi
7 4 (0.92%) vCloud
8 3 (0.69%) XenApp
9 2 (0.46%) Microsoft App-V
9 2 (0.46%) VMware Workstation
10 1 (0.23%) NFS
10 1 (0.23%) Terminal Services
10 1 (0.23%) Virtual Desktop
Systems Management
1 11 (2.52%) Puppet
2 10 (2.29%) Ansible
3 9 (2.06%) SCCM
4 7 (1.61%) Symantec Endpoint Protection
4 7 (1.61%) Tivoli Storage Manager
5 6 (1.38%) Microsoft Clustering
5 6 (1.38%) PowerCLI
6 5 (1.15%) SCOM
7 3 (0.69%) Microsoft Intune
8 2 (0.46%) AirWatch
8 2 (0.46%) FlexNet
8 2 (0.46%) Norton AntiVirus
9 1 (0.23%) Oracle Enterprise Manager
9 1 (0.23%) OVSD
9 1 (0.23%) SCOrch
9 1 (0.23%) Tivoli
Vendors
1 219 (50.23%) ServiceNow
2 64 (14.68%) Microsoft
3 40 (9.17%) Oracle
4 35 (8.03%) Remedy
5 34 (7.80%) VMware
6 33 (7.57%) HP
7 29 (6.65%) BMC
8 17 (3.90%) IBM
9 13 (2.98%) Cisco
10 12 (2.75%) Red Hat
11 11 (2.52%) SAP
12 9 (2.06%) SolarWinds
12 9 (2.06%) Symantec
13 8 (1.83%) Snow
13 8 (1.83%) Splunk
14 7 (1.61%) Apple
14 7 (1.61%) Dell
15 6 (1.38%) LANDesk
15 6 (1.38%) Lumension
15 6 (1.38%) Toshiba
West End
Capita Defence & Security Resourcing
Posted: Yesterday
London
Elevate Direct
Rate: From £400 to £500 per day
Posted: 3 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £550 per day
Posted: Yesterday
London
Lorien Resourcing
Posted: 3 days ago
London
Lorien Resourcing
Rate: Market Rate
Posted: 6 days ago
London
AMS contingency
Posted: 17 days ago
London
Lorien Resourcing
Posted: 6 days ago