ITSM Contract Job Trends in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 9 September 2026, with comparisons to the same periods in the previous two years.

6 months to
9 Sep 2026
Same period 2025 Same period 2024
Rank 120 164 159
Rank change year-on-year +44 -5 -15
Contract jobs citing ITSM 529 227 266
As % of all contract jobs in London 2.60% 1.69% 1.66%
As % of the Processes & Methodologies category 2.92% 1.83% 1.86%
Number of daily rates quoted 309 144 154
10th Percentile £206 £198 £252
25th Percentile £400 £318 £350
Median daily rate (50th Percentile) £515 £485 £499
Median % change year-on-year +6.19% -2.76% -0.25%
75th Percentile £600 £601 £575
90th Percentile £675 £711 £660
England median daily rate £507 £453 £488
% change year-on-year +11.92% -7.08% -2.50%
Number of hourly rates quoted 14 1 8
10th Percentile £18.75 - £17.49
25th Percentile £19.50 - £18.13
Median hourly rate £21.00 £25.15 £19.50
Median % change year-on-year -16.50% +28.97% -13.29%
75th Percentile £22.50 - £60.13
90th Percentile £25.25 - £77.60
England median hourly rate £26.75 £22.56 £18.13
% change year-on-year +18.57% +24.43% +14.87%

All Process & Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 18,098 12,396 14,317
As % of all contract IT jobs advertised in London 89.01% 92.48% 89.09%
Number of daily rates quoted 11,824 8,192 9,654
10th Percentile £359 £325 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £538 £550
Median % change year-on-year +2.33% -2.27% -4.35%
75th Percentile £660 £675 £680
90th Percentile £775 £775 £800
England median daily rate £525 £508 £525
% change year-on-year +3.45% -3.33% -4.55%
Number of hourly rates quoted 292 255 178
10th Percentile £17.00 £17.03 £17.25
25th Percentile £19.76 £25.01 £22.28
Median hourly rate £35.50 £32.00 £35.00
Median % change year-on-year +10.94% -8.57% -12.50%
75th Percentile £57.50 £49.63 £55.00
90th Percentile £86.93 £63.75 £72.81
England median hourly rate £43.50 £25.15 £43.00
% change year-on-year +72.96% -41.51% +0.58%

ITSM
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in London.

ITSM job vacancy trend in London

ITSM
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing ITSM.

Contractor daily rate distribution trend for jobs in London citing ITSM

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 9 September 2026.

Daily rate histogram for ITSM in London

ITSM
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing ITSM.

Contractor hourly rate distribution trend for jobs in London citing ITSM

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 9 September 2026.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 9 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +7 70 £540 +8.00% 31
West London +5 27 £400 +60.00% 3
East London +4 4 £215 -61.78% 3
South London -14 4 - - 2
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 33 (6.24%) SharePoint
2 20 (3.78%) Confluence
3 18 (3.40%) Microsoft Exchange
4 1 (0.19%) Apache Spark
4 1 (0.19%) IIS
4 1 (0.19%) OpenStack
4 1 (0.19%) Oracle SOA Suite
Applications
1 10 (1.89%) AutoCAD
2 9 (1.70%) Microsoft Excel
3 8 (1.51%) Revit
4 5 (0.95%) Microsoft Office
5 3 (0.57%) MS Visio
6 2 (0.38%) Chatbot
7 1 (0.19%) Adobe Creative Suite
7 1 (0.19%) Microsoft Project
Business Applications
1 30 (5.67%) Remedy ITSM
2 2 (0.38%) NEC Housing
2 2 (0.38%) Sparx Enterprise Architect
3 1 (0.19%) Eloqua
3 1 (0.19%) Exchequer
3 1 (0.19%) iTrent
3 1 (0.19%) Oracle Applications
3 1 (0.19%) Oracle EBS
3 1 (0.19%) SAP HCM
Cloud Services
1 127 (24.01%) Azure
2 82 (15.50%) Microsoft 365
3 67 (12.67%) AWS
4 58 (10.96%) Entra ID
5 46 (8.70%) SaaS
6 28 (5.29%) OneDrive
7 22 (4.16%) Power Platform
8 19 (3.59%) GitHub
9 18 (3.40%) GCP
10 12 (2.27%) Datadog
11 11 (2.08%) Azure DevOps
11 11 (2.08%) OpenShift
11 11 (2.08%) PaaS
12 8 (1.51%) IaaS
13 5 (0.95%) Azure Monitor
13 5 (0.95%) Microsoft Copilot
14 4 (0.76%) Azure AI
14 4 (0.76%) Azure AKS
14 4 (0.76%) GitHub Actions
14 4 (0.76%) PowerApps
Communications & Networking
1 36 (6.81%) DNS
2 32 (6.05%) VPN
3 29 (5.48%) TCP/IP
4 28 (5.29%) Firewall
5 21 (3.97%) DHCP
6 18 (3.40%) VLAN
6 18 (3.40%) Wi-Fi
7 16 (3.02%) Network Security
8 11 (2.08%) WebEx
9 9 (1.70%) Cisco ISE
9 9 (1.70%) TACACS
10 7 (1.32%) Wireless
11 6 (1.13%) SAN
12 5 (0.95%) Internet
12 5 (0.95%) WAN
13 4 (0.76%) HTTP
13 4 (0.76%) LAN
14 2 (0.38%) Intranet
14 2 (0.38%) SNMP
14 2 (0.38%) SSL
Database & Business Intelligence
1 17 (3.21%) SQL Server
2 16 (3.02%) Power BI
3 8 (1.51%) PostgreSQL
4 5 (0.95%) SQL Server Analysis Services
4 5 (0.95%) SQL Server Integration Services
4 5 (0.95%) SQL Server Reporting Services
5 3 (0.57%) Data Warehouse
5 3 (0.57%) Metadata
6 2 (0.38%) Redis
7 1 (0.19%) Amazon QuickSight
7 1 (0.19%) Apache Cassandra
7 1 (0.19%) Azure SQL Database
7 1 (0.19%) BusinessObjects
7 1 (0.19%) Elasticsearch
7 1 (0.19%) MongoDB
7 1 (0.19%) MySQL
7 1 (0.19%) NoSQL
7 1 (0.19%) Oracle BI EE
7 1 (0.19%) Oracle ODI
7 1 (0.19%) TimescaleDB
Development Applications
1 84 (15.88%) JIRA
2 10 (1.89%) Git
3 5 (0.95%) Chocolatey
3 5 (0.95%) Jenkins
4 4 (0.76%) MSI
4 4 (0.76%) ScriptRunner
5 3 (0.57%) Bitbucket
5 3 (0.57%) GitLab
6 2 (0.38%) AdminStudio
6 2 (0.38%) Artifactory
6 2 (0.38%) Claude Code
6 2 (0.38%) InstallShield
7 1 (0.19%) Robot Framework
General
1 235 (44.42%) Social Skills
2 106 (20.04%) Analytical Skills
3 95 (17.96%) Finance
4 39 (7.37%) Public Sector
5 32 (6.05%) Telecoms
6 28 (5.29%) Banking
7 18 (3.40%) Organisational Skills
8 17 (3.21%) Legal
9 15 (2.84%) Inclusion and Diversity
10 8 (1.51%) Documentation Skills
10 8 (1.51%) Influencing Skills
11 7 (1.32%) Presentation Skills
12 6 (1.13%) Law
13 5 (0.95%) Military
13 5 (0.95%) Retail
14 4 (0.76%) Financial Institution
14 4 (0.76%) Front Office
14 4 (0.76%) Manufacturing
15 3 (0.57%) Italian Language
16 2 (0.38%) German Language
Job Titles
1 79 (14.93%) Architect
2 57 (10.78%) Analyst
2 57 (10.78%) Developer
3 55 (10.40%) ServiceNow Developer
4 43 (8.13%) Support Engineer
5 41 (7.75%) Consultant
6 39 (7.37%) Senior
7 37 (6.99%) ServiceNow Architect
8 36 (6.81%) IT Support
9 31 (5.86%) IT Engineer
9 31 (5.86%) Lead
9 31 (5.86%) Service Manager
10 25 (4.73%) IT Support Engineer
11 24 (4.54%) Designer
11 24 (4.54%) Desktop Support
11 24 (4.54%) IT Manager
12 22 (4.16%) Applications Support
13 21 (3.97%) Solutions Architect
13 21 (3.97%) Support Analyst
14 20 (3.78%) Business Analyst
Libraries, Frameworks & Software Standards
1 88 (16.64%) REST
2 49 (9.26%) SOAP
3 21 (3.97%) Terraform
4 18 (3.40%) Web Services
5 11 (2.08%) SailPoint
6 9 (1.70%) XML
7 8 (1.51%) HTML
7 8 (1.51%) JSON
8 7 (1.32%) CSS
9 5 (0.95%) .NET
9 5 (0.95%) LDAP
10 4 (0.76%) Ajax
10 4 (0.76%) JDBC
10 4 (0.76%) Microsoft Graph
10 4 (0.76%) RESTful
11 3 (0.57%) Middleware
11 3 (0.57%) OAuth
11 3 (0.57%) OpenTelemetry
11 3 (0.57%) Software Packaging
12 2 (0.38%) ADO
Miscellaneous
1 112 (21.17%) CMDB
2 85 (16.07%) Onboarding
3 27 (5.10%) Enterprise Software
3 27 (5.10%) Product Ownership
4 23 (4.35%) Management Information System
5 14 (2.65%) Cloud Native
5 14 (2.65%) Data Centre
5 14 (2.65%) Video Conferencing
6 11 (2.08%) AI Agents
6 11 (2.08%) Greenfield Project
6 11 (2.08%) Virtual Team
7 9 (1.70%) Web Conferencing
8 7 (1.32%) Hybrid Cloud
8 7 (1.32%) iPhone
8 7 (1.32%) Security Posture
9 6 (1.13%) Self-Motivation
10 5 (0.95%) Cyber Threat
10 5 (0.95%) Operational Technology
10 5 (0.95%) Replication
11 4 (0.76%) Clustering
Operating Systems
1 109 (20.60%) Windows
2 27 (5.10%) Windows 10
3 22 (4.16%) Apple iOS
4 21 (3.97%) Mac OS
5 12 (2.27%) Android
5 12 (2.27%) Linux
6 10 (1.89%) Windows Server
7 2 (0.38%) VMS
7 2 (0.38%) Windows Server 2016
7 2 (0.38%) Windows Server 2019
8 1 (0.19%) Red Hat Enterprise Linux
8 1 (0.19%) Ubuntu
8 1 (0.19%) Windows Server 2008
8 1 (0.19%) Windows Server 2012
Processes & Methodologies
1 245 (46.31%) Service Management
2 235 (44.42%) ITIL
3 148 (27.98%) Stakeholder Management
4 122 (23.06%) Problem-Solving
5 96 (18.15%) Agile
6 95 (17.96%) Continuous Improvement
7 93 (17.58%) Service Delivery
8 73 (13.80%) Customer Service
9 70 (13.23%) Roadmaps
10 67 (12.67%) Change Management
11 61 (11.53%) AI
12 55 (10.40%) Incident Management
12 55 (10.40%) Stakeholder Engagement
13 54 (10.21%) DevOps
14 48 (9.07%) Workflow
15 47 (8.88%) Migration
16 42 (7.94%) Decision-Making
17 41 (7.75%) Data Modelling
17 41 (7.75%) Observability
18 40 (7.56%) Problem Management
Programming Languages
1 51 (9.64%) PowerShell
2 35 (6.62%) JavaScript
3 34 (6.43%) Python
4 28 (5.29%) SQL
5 9 (1.70%) Bash
5 9 (1.70%) Java
6 4 (0.76%) BeanShell
7 3 (0.57%) Groovy
7 3 (0.57%) PL/SQL
7 3 (0.57%) VBScript
8 2 (0.38%) ActionScript
8 2 (0.38%) ActionScript 2.0
8 2 (0.38%) Bicep
8 2 (0.38%) Delphi
8 2 (0.38%) Korn
9 1 (0.19%) Apex Code
9 1 (0.19%) C++
9 1 (0.19%) Search Processing Language
9 1 (0.19%) Shell Script
9 1 (0.19%) TypeScript
Qualifications
1 125 (23.63%) Security Cleared
2 98 (18.53%) SC Cleared
3 35 (6.62%) Degree
4 26 (4.91%) ITIL Certification
5 23 (4.35%) A+ Certification
6 15 (2.84%) BPSS Clearance
7 14 (2.65%) Computer Science Degree
7 14 (2.65%) ITIL Foundation Certificate
7 14 (2.65%) PMP
8 12 (2.27%) PMI Certification
9 11 (2.08%) DV Cleared
10 10 (1.89%) Microsoft Certification
11 9 (1.70%) Azure Certification
12 6 (1.13%) Network+ Certification
13 5 (0.95%) CISM
13 5 (0.95%) CISSP
14 3 (0.57%) CEH
14 3 (0.57%) Cisco Certification
15 2 (0.38%) CCNP
15 2 (0.38%) TOGAF Certification
Quality Assurance & Compliance
1 58 (10.96%) SLA
2 20 (3.78%) Data Quality
3 19 (3.59%) QA
4 15 (2.84%) ISO/IEC 27001
5 11 (2.08%) NIST
6 10 (1.89%) GRC
7 7 (1.32%) GDPR
8 5 (0.95%) COBIT
8 5 (0.95%) Cyber Essentials
8 5 (0.95%) Sarbanes-Oxley
9 4 (0.76%) Cyber Essentials PLUS
9 4 (0.76%) PCI DSS
10 3 (0.57%) ISO/IEC 20000
11 2 (0.38%) PMO
12 1 (0.19%) Accessibility
12 1 (0.19%) Actionable Recommendations
12 1 (0.19%) ISO/IEC 19770
12 1 (0.19%) NCSC
System Software
1 78 (14.74%) Active Directory
2 20 (3.78%) VMware Infrastructure
3 15 (2.84%) Virtual Desktop
4 9 (1.70%) IAG
5 4 (0.76%) Docker
5 4 (0.76%) Virtual Machines
6 2 (0.38%) Firmware
6 2 (0.38%) Hyper-V
6 2 (0.38%) Microsoft App-V
7 1 (0.19%) etcd
7 1 (0.19%) VMware ESXi
7 1 (0.19%) vSphere
Systems Management
1 44 (8.32%) Microsoft Intune
2 24 (4.54%) SCCM
3 11 (2.08%) Single Sign-On
4 10 (1.89%) Grafana
5 9 (1.70%) Kubernetes
6 8 (1.51%) FortiGate
7 7 (1.32%) Ansible
7 7 (1.32%) Control-M
8 4 (0.76%) Microsoft Clustering
8 4 (0.76%) Prometheus
8 4 (0.76%) WSUS
9 3 (0.57%) ITRS Geneos
10 2 (0.38%) Kibana
10 2 (0.38%) PowerCLI
11 1 (0.19%) Amdocs OSS
11 1 (0.19%) Fluentd
11 1 (0.19%) Jamf Pro
11 1 (0.19%) SCOM
11 1 (0.19%) SCOrch
Vendors
1 305 (57.66%) ServiceNow
2 147 (27.79%) Microsoft
3 30 (5.67%) Remedy
4 29 (5.48%) BMC
5 24 (4.54%) VMware
6 22 (4.16%) Salesforce
7 20 (3.78%) Splunk
8 19 (3.59%) Dynatrace
9 17 (3.21%) SAP
10 16 (3.02%) Cisco
11 15 (2.84%) Okta
12 13 (2.46%) Apple
13 12 (2.27%) Adobe
14 11 (2.08%) CyberArk
15 10 (1.89%) Autodesk
15 10 (1.89%) MuleSoft
15 10 (1.89%) Palo Alto
16 9 (1.70%) CheckPoint
17 8 (1.51%) Citrix
17 8 (1.51%) Google