Period
to 26 November 2021

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 26 November 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > London
6 months to
26 Nov 2021
Same period 2020 Same period 2019
Rank 254 257 225
Rank change year-on-year +3 -32 +37
Contract jobs citing ITSM 407 125 409
As % of all contract jobs advertised in London 1.08% 0.79% 1.16%
As % of the Processes & Methodologies category 1.18% 0.89% 1.31%
Number of daily rates quoted 295 92 285
10th Percentile £185 £221 £169
25th Percentile £350 £350 £355
Median daily rate (50th Percentile) £485 £425 £500
Median % change year-on-year +14.12% -15.00% +4.17%
75th Percentile £575 £538 £575
90th Percentile £638 £599 £638
England median daily rate £470 £425 £456
% change year-on-year +10.59% -6.75% +7.24%
Number of hourly rates quoted 5 0 20
10th Percentile £18.94 " £13.99
25th Percentile £19.97 " £14.81
Median hourly rate £27.00 - £16.75
75th Percentile £28.80 " £25.33
90th Percentile £44.52 " £25.83
England median hourly rate £15.00 £16.50 £17.00
% change year-on-year -9.09% -2.94% -2.86%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 34,429 14,028 31,284
As % of all contract IT jobs advertised in London 91.26% 88.84% 88.63%
Number of daily rates quoted 25,027 10,128 22,834
10th Percentile £375 £319 £325
25th Percentile £463 £413 £413
Median daily rate (50th Percentile) £550 £500 £513
Median % change year-on-year +10.00% -2.44% +2.50%
75th Percentile £660 £613 £600
90th Percentile £750 £701 £688
England median daily rate £525 £475 £475
% change year-on-year +10.53% - -
Number of hourly rates quoted 312 122 374
10th Percentile £17.03 £15.15 £12.04
25th Percentile £22.29 £22.50 £16.08
Median hourly rate £37.65 £34.74 £22.50
Median % change year-on-year +8.38% +54.40% +9.76%
75th Percentile £54.81 £46.00 £45.00
90th Percentile £70.09 £59.88 £53.75
England median hourly rate £24.91 £27.00 £22.36
% change year-on-year -7.74% +20.78% +11.78%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing ITSM in London.

Daily rate trend for ITSM in London

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 26 November 2021.

Daily rate histogram for ITSM in London

ITSM
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing ITSM in London.

Hourly rate trend for ITSM in London

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 26 November 2021.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 26 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -34 44 £525 +40.00% 26
West London -11 11 £185 -67.83% 8
South London +13 9 £425 +13.33% 3
East London -9 4 £393 -21.50% 5
ITSM
England

For the 6 months to 26 November 2021, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for ITSM.

1 199 (48.89%) Service Management
2 173 (42.51%) ITIL
3 171 (42.01%) ServiceNow
4 103 (25.31%) Finance
5 99 (24.32%) Windows
5 99 (24.32%) Microsoft
6 89 (21.87%) Social Skills
7 82 (20.15%) Active Directory
8 76 (18.67%) Agile Software Development
9 58 (14.25%) Windows Server
10 54 (13.27%) Azure
11 52 (12.78%) Problem-Solving
12 48 (11.79%) Microsoft 365
13 46 (11.30%) Service Delivery
14 45 (11.06%) Migration
15 43 (10.57%) SCCM
16 41 (10.07%) Change Management
16 41 (10.07%) ITIL Certification
17 39 (9.58%) SLA
18 37 (9.09%) Incident Management
18 37 (9.09%) Security Cleared
18 37 (9.09%) Analytical Skills
19 36 (8.85%) Windows 10
20 35 (8.60%) VMware
21 34 (8.35%) Banking
22 33 (8.11%) Configuration Management
22 33 (8.11%) CMDB
22 33 (8.11%) Service Design
23 31 (7.62%) Public Sector
23 31 (7.62%) SC Cleared

ITSM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (4.18%) IIS
2 15 (3.69%) Confluence
3 12 (2.95%) SharePoint
4 7 (1.72%) Tomcat
5 6 (1.47%) Apache
5 6 (1.47%) CMS
6 5 (1.23%) BizTalk Server
6 5 (1.23%) WebLogic
7 4 (0.98%) WebSphere
8 3 (0.74%) Adobe Experience Manager
8 3 (0.74%) OpenStack
9 2 (0.49%) MS Exchange
10 1 (0.25%) Anypoint
10 1 (0.25%) Elasticsearch
10 1 (0.25%) SAS
Applications
1 29 (7.13%) Microsoft Office
2 7 (1.72%) Microsoft Excel
3 6 (1.47%) Microsoft PowerPoint
3 6 (1.47%) MS Visio
4 2 (0.49%) Chatbot
4 2 (0.49%) Microsoft Project
Business Applications
1 26 (6.39%) Remedy ITSM
2 4 (0.98%) Dynamics AX
3 2 (0.49%) Dynamics NAV
4 1 (0.25%) Maximo
4 1 (0.25%) Oracle Applications
4 1 (0.25%) Remedy AR System
4 1 (0.25%) Sparx Enterprise Architect
Cloud Services
1 54 (13.27%) Azure
2 48 (11.79%) Microsoft 365
3 29 (7.13%) AWS
4 15 (3.69%) SaaS
5 13 (3.19%) Azure Active Directory
6 8 (1.97%) IaaS
7 7 (1.72%) PaaS
8 5 (1.23%) Kong
8 5 (1.23%) Power Platform
8 5 (1.23%) Serverless
9 4 (0.98%) Dynamics 365
10 3 (0.74%) Mimecast
10 3 (0.74%) OneDrive
10 3 (0.74%) Twilio
11 2 (0.49%) Azure Data Factory
11 2 (0.49%) Cloud Computing
11 2 (0.49%) GitHub
12 1 (0.25%) PowerApps
Communications & Networking
1 16 (3.93%) DNS
2 12 (2.95%) LAN
3 11 (2.70%) Firewall
3 11 (2.70%) HTTP
4 10 (2.46%) VPN
4 10 (2.46%) Wireless
5 9 (2.21%) DHCP
5 9 (2.21%) VoIP
5 9 (2.21%) WebEx
6 8 (1.97%) FTP
6 8 (1.97%) SMTP
6 8 (1.97%) TCP/IP
7 7 (1.72%) Network Security
8 5 (1.23%) Bluetooth
8 5 (1.23%) PuTTY
8 5 (1.23%) SSH
8 5 (1.23%) SSL
8 5 (1.23%) Telnet
8 5 (1.23%) WinSCP
9 3 (0.74%) Cisco IOS
Database & Business Intelligence
1 11 (2.70%) SQL Server
2 6 (1.47%) MySQL
3 5 (1.23%) Power BI
3 5 (1.23%) SQL Server 2012
4 4 (0.98%) Big Data
4 4 (0.98%) SQL Server Integration Services
5 3 (0.74%) Data Warehouse
6 2 (0.49%) Data Lake
6 2 (0.49%) Oracle Database
6 2 (0.49%) SQL Server Reporting Services
7 1 (0.25%) DB2
7 1 (0.25%) FileMaker
7 1 (0.25%) MariaDB
7 1 (0.25%) MongoDB
7 1 (0.25%) Oracle Database 12c
7 1 (0.25%) Oracle Reports
7 1 (0.25%) PostgreSQL
7 1 (0.25%) QlikView
7 1 (0.25%) Tableau
Development Applications
1 26 (6.39%) JIRA
2 5 (1.23%) Jenkins
3 2 (0.49%) AdminStudio
3 2 (0.49%) Atlassian Bamboo
3 2 (0.49%) Bitbucket
3 2 (0.49%) Cypress.io
3 2 (0.49%) GitLab
3 2 (0.49%) InstallShield
3 2 (0.49%) MSI
3 2 (0.49%) ScriptRunner
3 2 (0.49%) Subversion
4 1 (0.25%) AppScan
4 1 (0.25%) Artifactory
4 1 (0.25%) ER Studio
4 1 (0.25%) Git (software)
4 1 (0.25%) Octopus Deploy
4 1 (0.25%) Oracle APEX
4 1 (0.25%) Oracle Forms
4 1 (0.25%) SonarQube
4 1 (0.25%) TeamCity
General
1 103 (25.31%) Finance
2 89 (21.87%) Social Skills
3 37 (9.09%) Analytical Skills
4 34 (8.35%) Banking
5 31 (7.62%) Public Sector
6 20 (4.91%) Telecoms
7 19 (4.67%) Presentation Skills
8 16 (3.93%) Retail
9 15 (3.69%) Organisational Skills
10 12 (2.95%) Legal
11 9 (2.21%) Financial Institution
11 9 (2.21%) Marketing
12 8 (1.97%) Manufacturing
13 7 (1.72%) Electronics
13 7 (1.72%) Inclusion and Diversity
14 5 (1.23%) Documentation Skills
15 4 (0.98%) Influencing Skills
15 4 (0.98%) Law
16 3 (0.74%) Investment Banking
16 3 (0.74%) Local Government
Job Titles
1 74 (18.18%) Analyst
2 65 (15.97%) Service Manager
3 52 (12.78%) Developer
4 34 (8.35%) Architect
5 33 (8.11%) ServiceNow Developer
6 31 (7.62%) IT Manager
7 28 (6.88%) IT Services Manager
8 27 (6.63%) Support Engineer
9 24 (5.90%) Service Analyst
10 23 (5.65%) Consultant
11 22 (5.41%) Delivery Manager
12 21 (5.16%) Service Desk Analyst
13 19 (4.67%) Service Delivery Manager
14 18 (4.42%) Infrastructure Engineer
15 15 (3.69%) Operations Manager
16 14 (3.44%) Service Operations Manager
17 13 (3.19%) Desktop Support
17 13 (3.19%) Support Analyst
18 12 (2.95%) ITSM Developer
19 11 (2.70%) Microsoft 365 Engineer
Libraries, Frameworks & Software Standards
1 31 (7.62%) REST
2 24 (5.90%) HTML
3 22 (5.41%) SOAP
4 19 (4.67%) Web Services
5 18 (4.42%) CSS
5 18 (4.42%) XML
6 14 (3.44%) AngularJS
7 12 (2.95%) .NET
8 8 (1.97%) LDAP
9 7 (1.72%) Ajax
10 6 (1.47%) JSON
10 6 (1.47%) Middleware
11 5 (1.23%) HTML5
11 5 (1.23%) JMS
11 5 (1.23%) Kafka
11 5 (1.23%) LAMP
11 5 (1.23%) XML-RPC
12 4 (0.98%) SonicMQ
12 4 (0.98%) Twitter Bootstrap
12 4 (0.98%) WebSphere MQ
Miscellaneous
1 33 (8.11%) CMDB
2 22 (5.41%) Data Centre
3 21 (5.16%) Management Information System
4 14 (3.44%) Video Conferencing
5 10 (2.46%) Self-Motivation
6 9 (2.21%) Blackberry
6 9 (2.21%) EPoS
7 8 (1.97%) NHS
8 7 (1.72%) Cloud Native
9 6 (1.47%) Data Structures
9 6 (1.47%) User Experience
9 6 (1.47%) Virtual Team
10 5 (1.23%) Hedge funds
10 5 (1.23%) Public Cloud
10 5 (1.23%) Wiki
11 4 (0.98%) Analytical Mindset
11 4 (0.98%) Enterprise Software
11 4 (0.98%) Legacy Systems
12 3 (0.74%) Cybercrime
12 3 (0.74%) Greenfield Project
Operating Systems
1 99 (24.32%) Windows
2 58 (14.25%) Windows Server
3 36 (8.85%) Windows 10
4 20 (4.91%) Windows 7
5 19 (4.67%) Android
6 15 (3.69%) Mac OS
7 14 (3.44%) Linux
8 12 (2.95%) Apple iOS
9 5 (1.23%) Windows Server 2008
9 5 (1.23%) Windows Server 2012
9 5 (1.23%) Windows Server 2016
9 5 (1.23%) Windows Server 2019
10 2 (0.49%) Red Hat Enterprise Linux
10 2 (0.49%) Ubuntu
10 2 (0.49%) Unix
10 2 (0.49%) Windows 8
11 1 (0.25%) Mac OS X
11 1 (0.25%) Windows Mobile
Processes & Methodologies
1 199 (48.89%) Service Management
2 173 (42.51%) ITIL
3 76 (18.67%) Agile Software Development
4 52 (12.78%) Problem-Solving
5 46 (11.30%) Service Delivery
6 45 (11.06%) Migration
7 41 (10.07%) Change Management
8 37 (9.09%) Incident Management
9 33 (8.11%) Configuration Management
9 33 (8.11%) Service Design
10 31 (7.62%) Stakeholder Management
11 30 (7.37%) DevOps
12 27 (6.63%) Workflow
13 26 (6.39%) SDLC
14 21 (5.16%) Continuous Improvement
14 21 (5.16%) Scrum
15 20 (4.91%) Problem Management
16 19 (4.67%) Asset Management
16 19 (4.67%) Test Scripting
17 18 (4.42%) Project Management
Programming Languages
1 26 (6.39%) PowerShell
2 25 (6.14%) JavaScript
3 20 (4.91%) SQL
4 12 (2.95%) Java
5 9 (2.21%) Python
6 8 (1.97%) Shell Script
7 7 (1.72%) VBScript
8 6 (1.47%) C#
9 5 (1.23%) C
10 2 (0.49%) Bash Shell
10 2 (0.49%) VB
11 1 (0.25%) C++
11 1 (0.25%) PHP
11 1 (0.25%) PL/SQL
11 1 (0.25%) R
Qualifications
1 41 (10.07%) ITIL Certification
2 37 (9.09%) Security Cleared
3 31 (7.62%) SC Cleared
4 17 (4.18%) Degree
5 7 (1.72%) Citrix Certification
6 6 (1.47%) BPSS Clearance
7 5 (1.23%) Cisco Certification
8 3 (0.74%) CCNA
8 3 (0.74%) Computer Science Degree
8 3 (0.74%) ITIL Foundation Certificate
8 3 (0.74%) Microsoft Certification
8 3 (0.74%) PRINCE2 Certification
9 2 (0.49%) CCNP
9 2 (0.49%) TOGAF Certification
9 2 (0.49%) VMware Certified Professional (VCP)
10 1 (0.25%) DBS Check
10 1 (0.25%) DV Cleared
10 1 (0.25%) ISEB
10 1 (0.25%) MCP
10 1 (0.25%) MCSA
Quality Assurance & Compliance
1 39 (9.58%) SLA
2 9 (2.21%) GDPR
2 9 (2.21%) QA
3 7 (1.72%) COBIT
4 6 (1.47%) Data Quality
4 6 (1.47%) ISO/IEC 20000
5 3 (0.74%) ISO/IEC 27001
5 3 (0.74%) ITGC
5 3 (0.74%) Sarbanes-Oxley
6 2 (0.49%) Disclosure Scotland
7 1 (0.25%) GRC
7 1 (0.25%) NCSC
7 1 (0.25%) PCI DSS
System Software
1 82 (20.15%) Active Directory
2 29 (7.13%) VMware Infrastructure
3 22 (5.41%) Virtual Servers
4 17 (4.18%) Microsoft Virtual Server
5 10 (2.46%) Virtual Desktop
6 8 (1.97%) Hyper-V
7 5 (1.23%) vSphere
8 4 (0.98%) XenApp
9 3 (0.74%) Citrix Hypervisor
9 3 (0.74%) KVM
9 3 (0.74%) vCloud
9 3 (0.74%) VMware ESXi
10 2 (0.49%) Docker
10 2 (0.49%) Microsoft App-V
11 1 (0.25%) Virtual Machines
11 1 (0.25%) VirtualBox
11 1 (0.25%) VMware Workstation
Systems Management
1 43 (10.57%) SCCM
2 21 (5.16%) Microsoft Intune
3 9 (2.21%) vCenter Server
4 7 (1.72%) Control-M
5 6 (1.47%) Ansible
5 6 (1.47%) Single Sign-On
6 5 (1.23%) Nagios
6 5 (1.23%) Opscode Chef
6 5 (1.23%) Puppet
7 4 (0.98%) Cisco CUCM
7 4 (0.98%) Jamf Pro
7 4 (0.98%) Nessus
8 3 (0.74%) Kubernetes
8 3 (0.74%) vRealize
8 3 (0.74%) vRealize Orchestrator
8 3 (0.74%) WSUS
9 2 (0.49%) Cisco UCCX
9 2 (0.49%) HAProxy
9 2 (0.49%) Red Hat Satellite
9 2 (0.49%) WMI
Vendors
1 171 (42.01%) ServiceNow
2 99 (24.32%) Microsoft
3 35 (8.60%) VMware
4 26 (6.39%) Remedy
5 17 (4.18%) BMC
6 15 (3.69%) Citrix
7 14 (3.44%) Cisco
7 14 (3.44%) Snow
8 12 (2.95%) Atlassian
9 11 (2.70%) Apple
9 11 (2.70%) Dell
10 9 (2.21%) Oracle
11 8 (1.97%) SAP
11 8 (1.97%) SolarWinds
12 7 (1.72%) AppDynamics
12 7 (1.72%) Centrify
12 7 (1.72%) HP
13 6 (1.47%) IBM
13 6 (1.47%) Salesforce.com
14 5 (1.23%) Qualys