ITSM Contract Job Trends in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 19 June 2026, with comparisons to the same periods in the previous two years.

6 months to
19 Jun 2026
Same period 2025 Same period 2024
Rank 128 158 170
Rank change year-on-year +30 +12 -37
Contract jobs citing ITSM 409 213 273
As % of all contract jobs in London 2.16% 1.71% 1.54%
As % of the Processes & Methodologies category 2.43% 1.85% 1.74%
Number of daily rates quoted 279 145 163
10th Percentile £340 £222 £225
25th Percentile £425 £343 £350
Median daily rate (50th Percentile) £540 £500 £500
Median % change year-on-year +8.00% - +5.26%
75th Percentile £650 £600 £588
90th Percentile £760 £698 £688
England median daily rate £515 £460 £500
% change year-on-year +11.96% -8.00% +5.26%
Number of hourly rates quoted 10 2 5
10th Percentile - £19.07 £16.85
25th Percentile £18.75 £20.47 -
Median hourly rate £19.50 £24.07 £18.13
Median % change year-on-year -18.97% +32.74% +6.24%
75th Percentile £22.84 £28.91 £57.50
90th Percentile £26.94 £31.06 £63.80
England median hourly rate £27.50 £18.82 £16.19
% change year-on-year +46.12% +16.24% +12.63%

All Process & Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 16,854 11,524 15,681
As % of all contract IT jobs advertised in London 88.83% 92.35% 88.26%
Number of daily rates quoted 11,217 7,730 11,175
10th Percentile £360 £340 £343
25th Percentile £437 £425 £447
Median daily rate (50th Percentile) £530 £550 £550
Median % change year-on-year -3.64% - -6.38%
75th Percentile £650 £675 £675
90th Percentile £763 £800 £800
England median daily rate £520 £518 £525
% change year-on-year +0.48% -1.43% -4.55%
Number of hourly rates quoted 256 209 315
10th Percentile £18.04 £16.50 £15.50
25th Percentile £25.15 £24.66 £20.00
Median hourly rate £37.25 £32.89 £28.50
Median % change year-on-year +13.26% +15.40% -28.60%
75th Percentile £59.18 £50.50 £48.75
90th Percentile £81.25 £63.75 £67.60
England median hourly rate £47.00 £27.13 £37.63
% change year-on-year +73.27% -27.91% +5.54%

ITSM
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in London.

ITSM job vacancy trend in London

ITSM
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing ITSM.

Contractor daily rate distribution trend for jobs in London citing ITSM

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 19 June 2026.

Daily rate histogram for ITSM in London

ITSM
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing ITSM.

Contractor hourly rate distribution trend for jobs in London citing ITSM

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 19 June 2026.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 19 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -20 41 £488 -3.23% 13
West London -18 17 £400 +60.00% 2
South London -5 6 £190 -15.56%
East London -2 3 £550 -12.70% 2
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (2.69%) Confluence
2 9 (2.20%) Microsoft Exchange
2 9 (2.20%) SharePoint
3 2 (0.49%) Apache Spark
4 1 (0.24%) OpenStack
4 1 (0.24%) Oracle SOA Suite
Applications
1 9 (2.20%) AutoCAD
1 9 (2.20%) Microsoft Excel
2 8 (1.96%) Revit
3 3 (0.73%) Chatbot
3 3 (0.73%) Microsoft Office
3 3 (0.73%) MS Visio
4 2 (0.49%) Microsoft PowerPoint
5 1 (0.24%) Microsoft Project
Business Applications
1 23 (5.62%) Remedy ITSM
2 2 (0.49%) Sparx Enterprise Architect
3 1 (0.24%) Eloqua
3 1 (0.24%) Oracle Applications
3 1 (0.24%) Oracle EBS
3 1 (0.24%) Remedy AR System
3 1 (0.24%) SAP S/4HANA
Cloud Services
1 98 (23.96%) Azure
2 71 (17.36%) AWS
3 44 (10.76%) Microsoft 365
4 32 (7.82%) GCP
5 30 (7.33%) SaaS
6 24 (5.87%) Entra ID
7 18 (4.40%) Power Platform
8 16 (3.91%) OpenShift
9 13 (3.18%) Microsoft Copilot
9 13 (3.18%) PaaS
10 12 (2.93%) IaaS
11 11 (2.69%) Datadog
12 8 (1.96%) Azure DevOps
13 7 (1.71%) OneDrive
14 6 (1.47%) Azure AKS
14 6 (1.47%) Copilot Studio
14 6 (1.47%) Power Automate
14 6 (1.47%) PowerApps
15 5 (1.22%) Slack
16 4 (0.98%) Amazon EKS
Communications & Networking
1 26 (6.36%) Firewall
2 18 (4.40%) VLAN
3 16 (3.91%) VPN
4 15 (3.67%) Network Security
5 14 (3.42%) DNS
6 11 (2.69%) Cisco ISE
6 11 (2.69%) TACACS
6 11 (2.69%) Wi-Fi
7 10 (2.44%) DHCP
8 9 (2.20%) TCP/IP
8 9 (2.20%) WAN
9 7 (1.71%) SAN
10 4 (0.98%) LAN
10 4 (0.98%) SD-WAN
11 3 (0.73%) SNMP
12 2 (0.49%) BGP
12 2 (0.49%) Internet
12 2 (0.49%) NGFW
12 2 (0.49%) SSL
12 2 (0.49%) Wireless
Database & Business Intelligence
1 18 (4.40%) Power BI
2 8 (1.96%) SQL Server
3 7 (1.71%) PostgreSQL
4 2 (0.49%) Apache Cassandra
4 2 (0.49%) Elasticsearch
4 2 (0.49%) Flink
4 2 (0.49%) InfluxDB
4 2 (0.49%) MongoDB
4 2 (0.49%) MySQL
4 2 (0.49%) NoSQL
4 2 (0.49%) Relational Database
4 2 (0.49%) TimescaleDB
5 1 (0.24%) Amazon QuickSight
5 1 (0.24%) Data Warehouse
5 1 (0.24%) Enterprise Data Warehouse
5 1 (0.24%) Metadata
5 1 (0.24%) Oracle BI EE
5 1 (0.24%) Oracle Database
5 1 (0.24%) Oracle ODI
5 1 (0.24%) Tableau
Development Applications
1 64 (15.65%) JIRA
2 13 (3.18%) Jenkins
3 7 (1.71%) Chocolatey
3 7 (1.71%) Git
4 4 (0.98%) ScriptRunner
5 2 (0.49%) AdminStudio
5 2 (0.49%) InstallShield
5 2 (0.49%) MSI
5 2 (0.49%) Robot Framework
5 2 (0.49%) TestRail
6 1 (0.24%) Bitbucket
6 1 (0.24%) Cypress.io
6 1 (0.24%) GitLab
6 1 (0.24%) Selenium
General
1 163 (39.85%) Social Skills
2 73 (17.85%) Finance
3 64 (15.65%) Analytical Skills
4 24 (5.87%) Telecoms
5 23 (5.62%) Documentation Skills
6 21 (5.13%) Banking
7 19 (4.65%) Public Sector
8 16 (3.91%) Influencing Skills
9 12 (2.93%) Legal
10 8 (1.96%) Inclusion and Diversity
11 6 (1.47%) Organisational Skills
12 5 (1.22%) Billing
12 5 (1.22%) Retail
13 4 (0.98%) Financial Institution
13 4 (0.98%) Presentation Skills
14 2 (0.49%) General Ledger
14 2 (0.49%) Military
15 1 (0.24%) International Banking
15 1 (0.24%) Law
15 1 (0.24%) Manufacturing
Job Titles
1 88 (21.52%) Architect
2 53 (12.96%) Analyst
3 38 (9.29%) Consultant
3 38 (9.29%) ServiceNow Architect
4 36 (8.80%) Developer
5 34 (8.31%) CyberArk Architect
5 34 (8.31%) Senior
6 26 (6.36%) ServiceNow Developer
7 24 (5.87%) IT Manager
8 18 (4.40%) Lead
9 16 (3.91%) Business Analyst
9 16 (3.91%) Service Manager
10 13 (3.18%) IT Support
10 13 (3.18%) Network Engineer
11 12 (2.93%) Applications Support
11 12 (2.93%) Applications Support Analyst
11 12 (2.93%) Salesforce Analyst
11 12 (2.93%) Service Analyst
11 12 (2.93%) ServiceNow Consultant
11 12 (2.93%) Support Analyst
Libraries, Frameworks & Software Standards
1 75 (18.34%) REST
2 58 (14.18%) SOAP
3 35 (8.56%) LDAP
4 13 (3.18%) Web Services
5 12 (2.93%) OpenID
5 12 (2.93%) SAML
6 6 (1.47%) .NET
6 6 (1.47%) Microsoft Graph
7 5 (1.22%) HTML
7 5 (1.22%) JSON
7 5 (1.22%) Middleware
7 5 (1.22%) XML
8 4 (0.98%) CSS
8 4 (0.98%) OpenTelemetry
9 3 (0.73%) Kafka
9 3 (0.73%) RESTful
9 3 (0.73%) SailPoint
10 2 (0.49%) AngularJS
10 2 (0.49%) Node.js
10 2 (0.49%) RabbitMQ
Miscellaneous
1 95 (23.23%) CMDB
2 50 (12.22%) Onboarding
3 33 (8.07%) Enterprise Software
4 30 (7.33%) Product Ownership
5 29 (7.09%) Security Posture
6 21 (5.13%) Cloud Native
7 10 (2.44%) Data Centre
8 9 (2.20%) Virtual Team
9 8 (1.96%) AI Agents
10 7 (1.71%) Cyber Threat
11 5 (1.22%) Analytical Mindset
11 5 (1.22%) Greenfield Project
11 5 (1.22%) Hybrid Cloud
11 5 (1.22%) Mobile App
12 4 (0.98%) Distributed Systems
12 4 (0.98%) Management Information System
13 3 (0.73%) Foreign Exchange (FX)
13 3 (0.73%) Mainframe
13 3 (0.73%) Replication
14 2 (0.49%) N-Tier
Operating Systems
1 42 (10.27%) Windows
2 10 (2.44%) Mac OS
3 5 (1.22%) Android
3 5 (1.22%) Apple iOS
3 5 (1.22%) Windows 10
3 5 (1.22%) Windows Server
4 4 (0.98%) Windows Server 2016
5 3 (0.73%) Windows Server 2019
6 1 (0.24%) Linux
6 1 (0.24%) VMS
6 1 (0.24%) Windows Server 2012
Processes & Methodologies
1 171 (41.81%) ITIL
2 148 (36.19%) Service Management
3 102 (24.94%) Stakeholder Management
4 99 (24.21%) Problem-Solving
5 70 (17.11%) Agile
6 65 (15.89%) Stakeholder Engagement
7 61 (14.91%) Service Delivery
8 56 (13.69%) Continuous Improvement
9 55 (13.45%) DevOps
10 51 (12.47%) Change Management
11 50 (12.22%) Roadmaps
12 44 (10.76%) Incident Management
13 43 (10.51%) Migration
13 43 (10.51%) Problem Management
13 43 (10.51%) Workflow
14 41 (10.02%) Technical Leadership
15 39 (9.54%) Integration Patterns
15 39 (9.54%) SIEM
16 38 (9.29%) CI/CD
17 37 (9.05%) AI
Programming Languages
1 41 (10.02%) Python
2 38 (9.29%) PowerShell
3 31 (7.58%) JavaScript
4 15 (3.67%) SQL
5 7 (1.71%) Java
6 3 (0.73%) Groovy
6 3 (0.73%) Kusto Query Language
6 3 (0.73%) PL/SQL
7 2 (0.49%) ActionScript
7 2 (0.49%) ActionScript 2.0
7 2 (0.49%) Bicep
7 2 (0.49%) C++
8 1 (0.24%) Apex Code
8 1 (0.24%) Bash
8 1 (0.24%) Korn
8 1 (0.24%) Search Processing Language
8 1 (0.24%) Shell Script
8 1 (0.24%) SOQL
Qualifications
1 105 (25.67%) Security Cleared
2 88 (21.52%) SC Cleared
3 22 (5.38%) ITIL Certification
4 17 (4.16%) DV Cleared
5 16 (3.91%) Degree
6 8 (1.96%) PMP
7 6 (1.47%) PMI Certification
8 5 (1.22%) Azure Certification
9 4 (0.98%) BPSS Clearance
9 4 (0.98%) Cisco Certification
10 3 (0.73%) CISA
10 3 (0.73%) ISO 27001 Lead Implementer
10 3 (0.73%) Master's Degree
10 3 (0.73%) Microsoft Certification
11 2 (0.49%) AWS Certification
11 2 (0.49%) CCNA
11 2 (0.49%) CCNP
11 2 (0.49%) CISSP
11 2 (0.49%) Computer Science Degree
12 1 (0.24%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 39 (9.54%) SLA
2 27 (6.60%) ISO/IEC 27001
3 24 (5.87%) Data Quality
4 16 (3.91%) NIST
5 13 (3.18%) NCSC
6 8 (1.96%) QA
7 7 (1.71%) COBIT
7 7 (1.71%) GRC
7 7 (1.71%) PCI DSS
8 6 (1.47%) GDPR
8 6 (1.47%) Sarbanes-Oxley
9 4 (0.98%) Cyber Essentials
10 3 (0.73%) Cyber Essentials PLUS
11 2 (0.49%) PMO
12 1 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 48 (11.74%) Active Directory
2 6 (1.47%) Virtual Desktop
2 6 (1.47%) VMware Infrastructure
3 3 (0.73%) IAG
4 2 (0.49%) Docker
4 2 (0.49%) Firmware
4 2 (0.49%) Microsoft App-V
4 2 (0.49%) Virtual Machines
5 1 (0.24%) etcd
5 1 (0.24%) Hyper-V
5 1 (0.24%) Microsoft Virtual Server
5 1 (0.24%) Virtual Servers
Systems Management
1 21 (5.13%) Kubernetes
2 16 (3.91%) SCCM
3 14 (3.42%) Microsoft Intune
4 9 (2.20%) FortiGate
5 8 (1.96%) Single Sign-On
6 7 (1.71%) Terraform
7 5 (1.22%) Grafana
8 3 (0.73%) Prometheus
9 2 (0.49%) Amdocs OSS
9 2 (0.49%) Ansible
9 2 (0.49%) HP ALM
9 2 (0.49%) Kibana
10 1 (0.24%) CASB
10 1 (0.24%) Fluentd
10 1 (0.24%) PowerCLI
10 1 (0.24%) WSUS
Vendors
1 226 (55.26%) ServiceNow
2 73 (17.85%) Microsoft
3 36 (8.80%) CyberArk
4 23 (5.62%) Remedy
5 21 (5.13%) BeyondTrust
5 21 (5.13%) Centrify
6 20 (4.89%) Salesforce
6 20 (4.89%) Splunk
7 17 (4.16%) Cisco
8 15 (3.67%) Dynatrace
9 14 (3.42%) SAP
10 13 (3.18%) Palo Alto
10 13 (3.18%) VMware
11 10 (2.44%) BMC
11 10 (2.44%) CheckPoint
12 9 (2.20%) Adobe
12 9 (2.20%) AppDynamics
12 9 (2.20%) MuleSoft
13 8 (1.96%) Conga
13 8 (1.96%) DocuSign