ITSM Contract Job Trends in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 24 September 2026, with comparisons to the same periods in the previous two years.

6 months to
24 Sep 2026
Same period 2025 Same period 2024
Rank 110 153 162
Rank change year-on-year +43 +9 -22
Contract jobs citing ITSM 538 238 267
As % of all contract jobs in London 2.64% 1.77% 1.65%
As % of the Processes & Methodologies category 2.97% 1.91% 1.85%
Number of daily rates quoted 315 147 148
10th Percentile £203 £193 £256
25th Percentile £400 £313 £350
Median daily rate (50th Percentile) £510 £475 £499
Median % change year-on-year +7.37% -4.76% -3.34%
75th Percentile £600 £598 £575
90th Percentile £675 £703 £625
England median daily rate £515 £463 £490
% change year-on-year +11.24% -5.61% -6.67%
Number of hourly rates quoted 15 1 8
10th Percentile £19.05 - £17.49
25th Percentile £19.50 - £18.13
Median hourly rate £21.00 £25.15 £19.50
Median % change year-on-year -16.50% +28.97% -13.29%
75th Percentile £23.78 - £60.13
90th Percentile £25.22 - £77.60
England median hourly rate £26.75 £29.60 £18.13
% change year-on-year -9.63% +63.27% +9.66%

All Process & Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 18,096 12,472 14,422
As % of all contract IT jobs advertised in London 88.86% 92.52% 89.15%
Number of daily rates quoted 11,865 8,232 9,521
10th Percentile £359 £331 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £673 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 316 252 179
10th Percentile £16.50 £17.98 £17.25
25th Percentile £19.50 £25.00 £23.80
Median hourly rate £33.60 £31.00 £36.80
Median % change year-on-year +8.40% -15.77% -1.87%
75th Percentile £57.50 £47.50 £56.00
90th Percentile £81.25 £63.75 £75.00
England median hourly rate £42.00 £25.15 £43.00
% change year-on-year +67.00% -41.51% -2.39%

ITSM
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in London.

ITSM job vacancy trend in London

ITSM
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing ITSM.

Contractor daily rate distribution trend for jobs in London citing ITSM

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 24 September 2026.

Daily rate histogram for ITSM in London

ITSM
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing ITSM.

Contractor hourly rate distribution trend for jobs in London citing ITSM

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 24 September 2026.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 24 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +6 78 £540 +8.00% 53
West London -1 27 £400 +60.00% 8
East London +4 4 £215 - 2
South London -18 3 - - 5
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 34 (6.32%) SharePoint
2 19 (3.53%) Microsoft Exchange
3 18 (3.35%) Confluence
4 1 (0.19%) IIS
4 1 (0.19%) OpenStack
4 1 (0.19%) Oracle SOA Suite
Applications
1 10 (1.86%) AutoCAD
2 9 (1.67%) Microsoft Excel
3 8 (1.49%) Revit
4 5 (0.93%) Microsoft Office
5 3 (0.56%) MS Visio
6 1 (0.19%) Adobe Creative Suite
6 1 (0.19%) Chatbot
6 1 (0.19%) Microsoft Project
Business Applications
1 27 (5.02%) Remedy ITSM
2 2 (0.37%) NEC Housing
2 2 (0.37%) Sparx Enterprise Architect
3 1 (0.19%) Eloqua
3 1 (0.19%) Exchequer
3 1 (0.19%) iTrent
3 1 (0.19%) Oracle Applications
3 1 (0.19%) Oracle EBS
3 1 (0.19%) SAP HCM
Cloud Services
1 132 (24.54%) Azure
2 90 (16.73%) Microsoft 365
3 66 (12.27%) AWS
4 62 (11.52%) Entra ID
5 47 (8.74%) SaaS
6 29 (5.39%) OneDrive
7 22 (4.09%) Power Platform
8 18 (3.35%) GitHub
9 17 (3.16%) GCP
10 15 (2.79%) Datadog
11 11 (2.04%) Azure DevOps
12 10 (1.86%) OpenShift
13 9 (1.67%) PaaS
14 8 (1.49%) Azure Monitor
15 7 (1.30%) IaaS
16 5 (0.93%) Microsoft Copilot
17 4 (0.74%) Amazon CloudWatch
17 4 (0.74%) Azure AI
17 4 (0.74%) PowerApps
18 3 (0.56%) Power Automate
Communications & Networking
1 36 (6.69%) DNS
2 33 (6.13%) VPN
3 29 (5.39%) TCP/IP
4 26 (4.83%) Firewall
5 22 (4.09%) DHCP
6 19 (3.53%) Wi-Fi
7 17 (3.16%) VLAN
8 15 (2.79%) Network Security
9 11 (2.04%) WebEx
10 8 (1.49%) Cisco ISE
10 8 (1.49%) TACACS
10 8 (1.49%) Wireless
11 6 (1.12%) SAN
12 4 (0.74%) HTTP
12 4 (0.74%) Internet
12 4 (0.74%) WAN
13 3 (0.56%) LAN
14 2 (0.37%) Intranet
14 2 (0.37%) SNMP
14 2 (0.37%) SSL
Database & Business Intelligence
1 17 (3.16%) SQL Server
2 16 (2.97%) Power BI
3 7 (1.30%) PostgreSQL
4 5 (0.93%) SQL Server Analysis Services
4 5 (0.93%) SQL Server Integration Services
4 5 (0.93%) SQL Server Reporting Services
5 3 (0.56%) Data Warehouse
5 3 (0.56%) Metadata
6 2 (0.37%) Redis
7 1 (0.19%) Amazon QuickSight
7 1 (0.19%) Azure SQL Database
7 1 (0.19%) Big Data
7 1 (0.19%) BusinessObjects
7 1 (0.19%) Enterprise Data Warehouse
7 1 (0.19%) Oracle BI EE
7 1 (0.19%) Oracle Database
7 1 (0.19%) Oracle ODI
7 1 (0.19%) Relational Database
Development Applications
1 79 (14.68%) JIRA
2 10 (1.86%) Git
3 5 (0.93%) Chocolatey
3 5 (0.93%) Jenkins
4 4 (0.74%) MSI
5 3 (0.56%) GitLab
5 3 (0.56%) ScriptRunner
6 2 (0.37%) AdminStudio
6 2 (0.37%) Artifactory
6 2 (0.37%) Bitbucket
6 2 (0.37%) Claude Code
6 2 (0.37%) InstallShield
General
1 238 (44.24%) Social Skills
2 105 (19.52%) Analytical Skills
3 99 (18.40%) Finance
4 39 (7.25%) Public Sector
5 32 (5.95%) Banking
6 28 (5.20%) Telecoms
7 17 (3.16%) Organisational Skills
8 16 (2.97%) Legal
9 14 (2.60%) Inclusion and Diversity
10 9 (1.67%) Influencing Skills
11 8 (1.49%) Documentation Skills
11 8 (1.49%) Financial Institution
11 8 (1.49%) Presentation Skills
12 7 (1.30%) Law
13 6 (1.12%) Military
13 6 (1.12%) Retail
14 5 (0.93%) Front Office
15 4 (0.74%) Manufacturing
16 3 (0.56%) Italian Language
17 2 (0.37%) German Language
Job Titles
1 82 (15.24%) Architect
2 59 (10.97%) Analyst
3 54 (10.04%) Developer
4 53 (9.85%) ServiceNow Developer
5 45 (8.36%) Support Engineer
6 40 (7.43%) Consultant
7 39 (7.25%) IT Support
7 39 (7.25%) Senior
8 36 (6.69%) ServiceNow Architect
9 34 (6.32%) Lead
10 33 (6.13%) Service Manager
11 31 (5.76%) IT Engineer
12 27 (5.02%) Desktop Support
12 27 (5.02%) IT Manager
13 25 (4.65%) IT Support Engineer
14 24 (4.46%) Solutions Architect
15 22 (4.09%) Applications Support
15 22 (4.09%) Designer
15 22 (4.09%) Support Analyst
16 20 (3.72%) Business Analyst
Libraries, Frameworks & Software Standards
1 81 (15.06%) REST
2 43 (7.99%) SOAP
3 23 (4.28%) Terraform
4 14 (2.60%) Web Services
5 11 (2.04%) SailPoint
6 10 (1.86%) XML
7 9 (1.67%) JSON
8 8 (1.49%) HTML
9 7 (1.30%) CSS
10 5 (0.93%) .NET
10 5 (0.93%) JDBC
10 5 (0.93%) LDAP
11 4 (0.74%) Ajax
11 4 (0.74%) Microsoft Graph
11 4 (0.74%) Middleware
11 4 (0.74%) RESTful
12 3 (0.56%) OAuth
12 3 (0.56%) OpenTelemetry
12 3 (0.56%) Software Packaging
13 2 (0.37%) ADO
Miscellaneous
1 109 (20.26%) CMDB
2 89 (16.54%) Onboarding
3 27 (5.02%) Enterprise Software
4 24 (4.46%) Management Information System
5 21 (3.90%) Product Ownership
6 15 (2.79%) Video Conferencing
7 13 (2.42%) Cloud Native
8 12 (2.23%) Data Centre
8 12 (2.23%) Virtual Team
9 11 (2.04%) AI Agents
9 11 (2.04%) Greenfield Project
10 9 (1.67%) Web Conferencing
11 7 (1.30%) Hybrid Cloud
11 7 (1.30%) iPhone
12 6 (1.12%) Security Posture
12 6 (1.12%) Self-Motivation
13 5 (0.93%) Clustering
13 5 (0.93%) Cyber Threat
13 5 (0.93%) Operational Technology
13 5 (0.93%) Replication
Operating Systems
1 117 (21.75%) Windows
2 27 (5.02%) Windows 10
3 26 (4.83%) Mac OS
4 23 (4.28%) Apple iOS
5 14 (2.60%) Android
6 13 (2.42%) Linux
7 11 (2.04%) Windows Server
8 2 (0.37%) VMS
8 2 (0.37%) Windows Server 2016
8 2 (0.37%) Windows Server 2019
9 1 (0.19%) Red Hat Enterprise Linux
9 1 (0.19%) Ubuntu
9 1 (0.19%) Unix
9 1 (0.19%) Windows Server 2008
9 1 (0.19%) Windows Server 2012
Processes & Methodologies
1 251 (46.65%) Service Management
2 237 (44.05%) ITIL
3 150 (27.88%) Stakeholder Management
4 122 (22.68%) Problem-Solving
5 100 (18.59%) Continuous Improvement
6 94 (17.47%) Service Delivery
7 89 (16.54%) Agile
8 78 (14.50%) Customer Service
9 69 (12.83%) Roadmaps
10 68 (12.64%) Change Management
11 64 (11.90%) AI
12 56 (10.41%) Stakeholder Engagement
13 54 (10.04%) Incident Management
14 53 (9.85%) DevOps
15 43 (7.99%) Observability
16 42 (7.81%) Decision-Making
16 42 (7.81%) Migration
16 42 (7.81%) Workflow
17 39 (7.25%) Data Modelling
18 38 (7.06%) Asset Management
Programming Languages
1 53 (9.85%) PowerShell
2 35 (6.51%) JavaScript
3 33 (6.13%) Python
4 26 (4.83%) SQL
5 10 (1.86%) Bash
6 8 (1.49%) Java
7 4 (0.74%) BeanShell
8 3 (0.56%) Groovy
8 3 (0.56%) Korn
8 3 (0.56%) PL/SQL
8 3 (0.56%) VBScript
9 2 (0.37%) ActionScript
9 2 (0.37%) ActionScript 2.0
9 2 (0.37%) Delphi
9 2 (0.37%) Shell Script
10 1 (0.19%) Apex Code
10 1 (0.19%) Bicep
10 1 (0.19%) TypeScript
Qualifications
1 121 (22.49%) Security Cleared
2 94 (17.47%) SC Cleared
3 35 (6.51%) Degree
4 31 (5.76%) ITIL Certification
5 25 (4.65%) A+ Certification
6 16 (2.97%) BPSS Clearance
7 15 (2.79%) ITIL Foundation Certificate
8 14 (2.60%) Computer Science Degree
8 14 (2.60%) PMP
9 12 (2.23%) PMI Certification
10 11 (2.04%) Microsoft Certification
11 10 (1.86%) Azure Certification
12 8 (1.49%) DV Cleared
13 6 (1.12%) Network+ Certification
14 5 (0.93%) CISM
14 5 (0.93%) CISSP
15 3 (0.56%) CEH
15 3 (0.56%) Cisco Certification
16 2 (0.37%) CCNP
16 2 (0.37%) TOGAF Certification
Quality Assurance & Compliance
1 55 (10.22%) SLA
2 19 (3.53%) QA
3 17 (3.16%) Data Quality
3 17 (3.16%) ISO/IEC 27001
4 12 (2.23%) NIST
5 10 (1.86%) GRC
6 7 (1.30%) GDPR
7 5 (0.93%) COBIT
7 5 (0.93%) Cyber Essentials
7 5 (0.93%) Sarbanes-Oxley
8 4 (0.74%) Cyber Essentials PLUS
8 4 (0.74%) NCSC
8 4 (0.74%) PCI DSS
9 3 (0.56%) ISO/IEC 20000
10 2 (0.37%) PMO
11 1 (0.19%) Accessibility
11 1 (0.19%) Actionable Recommendations
11 1 (0.19%) ISO/IEC 19770
System Software
1 82 (15.24%) Active Directory
2 20 (3.72%) VMware Infrastructure
3 15 (2.79%) Virtual Desktop
4 9 (1.67%) IAG
5 4 (0.74%) Docker
5 4 (0.74%) Virtual Machines
6 2 (0.37%) Firmware
6 2 (0.37%) Hyper-V
6 2 (0.37%) Microsoft App-V
6 2 (0.37%) vSphere
7 1 (0.19%) VMware ESXi
Systems Management
1 50 (9.29%) Microsoft Intune
2 30 (5.58%) SCCM
3 12 (2.23%) Grafana
3 12 (2.23%) Single Sign-On
4 9 (1.67%) Kubernetes
5 7 (1.30%) Ansible
5 7 (1.30%) Control-M
5 7 (1.30%) FortiGate
6 4 (0.74%) Microsoft Clustering
6 4 (0.74%) WSUS
7 3 (0.56%) ITRS Geneos
8 2 (0.37%) Jamf Pro
8 2 (0.37%) Kibana
8 2 (0.37%) PowerCLI
8 2 (0.37%) Prometheus
9 1 (0.19%) Netcool
9 1 (0.19%) SCOM
9 1 (0.19%) SCOrch
9 1 (0.19%) Tivoli
9 1 (0.19%) Tivoli Monitoring
Vendors
1 309 (57.43%) ServiceNow
2 158 (29.37%) Microsoft
3 29 (5.39%) BMC
4 27 (5.02%) Remedy
5 24 (4.46%) VMware
6 23 (4.28%) Dynatrace
6 23 (4.28%) Splunk
7 21 (3.90%) Salesforce
8 15 (2.79%) Cisco
8 15 (2.79%) Okta
8 15 (2.79%) SAP
9 14 (2.60%) Apple
10 12 (2.23%) Adobe
11 11 (2.04%) Citrix
11 11 (2.04%) CyberArk
12 10 (1.86%) Autodesk
12 10 (1.86%) MuleSoft
13 9 (1.67%) Palo Alto
14 8 (1.49%) Conga
14 8 (1.49%) DocuSign