ITSM Contract Job Trends in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 13 July 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jul 2026
Same period 2025 Same period 2024
Rank 130 164 163
Rank change year-on-year +34 -1 -23
Contract jobs citing ITSM 442 234 278
As % of all contract jobs in London 2.23% 1.72% 1.60%
As % of the Processes & Methodologies category 2.51% 1.86% 1.80%
Number of daily rates quoted 280 155 164
10th Percentile £314 £206 £256
25th Percentile £420 £310 £400
Median daily rate (50th Percentile) £538 £500 £500
Median % change year-on-year +7.50% - +5.26%
75th Percentile £613 £618 £588
90th Percentile £750 £700 £688
England median daily rate £515 £455 £495
% change year-on-year +13.31% -8.18% +4.21%
Number of hourly rates quoted 14 1 6
10th Percentile - - £17.07
25th Percentile £18.75 - £18.13
Median hourly rate £20.25 £18.13 £18.57
Median % change year-on-year +11.69% -2.34% +8.79%
75th Percentile £22.50 - £48.00
90th Percentile £25.25 - £62.75
England median hourly rate £28.00 £18.82 £18.13
% change year-on-year +48.78% +3.81% +25.03%

All Process & Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,596 12,550 15,432
As % of all contract IT jobs advertised in London 88.97% 92.20% 88.71%
Number of daily rates quoted 11,685 8,395 10,963
10th Percentile £360 £331 £350
25th Percentile £441 £425 £450
Median daily rate (50th Percentile) £540 £550 £550
Median % change year-on-year -1.82% - -4.35%
75th Percentile £650 £675 £675
90th Percentile £769 £790 £800
England median daily rate £525 £514 £525
% change year-on-year +2.14% -2.10% -4.55%
Number of hourly rates quoted 276 234 284
10th Percentile £17.60 £16.50 £16.24
25th Percentile £22.36 £24.66 £20.22
Median hourly rate £36.00 £32.25 £30.16
Median % change year-on-year +11.63% +6.93% -27.33%
75th Percentile £58.75 £50.38 £50.00
90th Percentile £81.25 £63.60 £68.75
England median hourly rate £47.00 £25.15 £38.12
% change year-on-year +86.88% -34.02% -5.96%

ITSM
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in London.

ITSM job vacancy trend in London

ITSM
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing ITSM.

Contractor daily rate distribution trend for jobs in London citing ITSM

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 13 July 2026.

Daily rate histogram for ITSM in London

ITSM
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing ITSM.

Contractor hourly rate distribution trend for jobs in London citing ITSM

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 13 July 2026.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 13 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -3 47 £535 +7.00% 34
West London -4 21 £400 +60.00% 13
East London +3 4 £348 -44.84%
South London -16 4 - - 2
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (3.39%) Confluence
2 11 (2.49%) SharePoint
3 6 (1.36%) Microsoft Exchange
4 2 (0.45%) Apache Spark
5 1 (0.23%) OpenStack
5 1 (0.23%) Oracle SOA Suite
Applications
1 10 (2.26%) AutoCAD
2 8 (1.81%) Revit
3 6 (1.36%) Microsoft Excel
4 3 (0.68%) Chatbot
4 3 (0.68%) MS Visio
5 1 (0.23%) Microsoft Office
5 1 (0.23%) Microsoft Project
Business Applications
1 24 (5.43%) Remedy ITSM
2 2 (0.45%) Sparx Enterprise Architect
3 1 (0.23%) Eloqua
3 1 (0.23%) Oracle Applications
3 1 (0.23%) Oracle EBS
3 1 (0.23%) Remedy AR System
3 1 (0.23%) SAP S/4HANA
Cloud Services
1 100 (22.62%) Azure
2 59 (13.35%) AWS
3 48 (10.86%) Microsoft 365
4 38 (8.60%) SaaS
5 30 (6.79%) Entra ID
6 20 (4.52%) OpenShift
7 16 (3.62%) Power Platform
8 15 (3.39%) Datadog
8 15 (3.39%) PaaS
9 14 (3.17%) GCP
10 13 (2.94%) GitHub
10 13 (2.94%) IaaS
11 9 (2.04%) Microsoft Copilot
12 7 (1.58%) Azure AKS
12 7 (1.58%) Azure DevOps
12 7 (1.58%) OneDrive
13 6 (1.36%) Copilot Studio
13 6 (1.36%) Power Automate
13 6 (1.36%) PowerApps
14 5 (1.13%) Azure Monitor
Communications & Networking
1 28 (6.33%) Firewall
2 20 (4.52%) DNS
3 19 (4.30%) VLAN
4 18 (4.07%) VPN
5 15 (3.39%) DHCP
5 15 (3.39%) Network Security
6 14 (3.17%) TCP/IP
7 13 (2.94%) Wi-Fi
8 11 (2.49%) Cisco ISE
8 11 (2.49%) TACACS
9 8 (1.81%) SAN
9 8 (1.81%) WAN
10 7 (1.58%) WebEx
11 4 (0.90%) LAN
11 4 (0.90%) Wireless
12 3 (0.68%) SD-WAN
12 3 (0.68%) SNMP
13 2 (0.45%) 5G
13 2 (0.45%) NaaS
13 2 (0.45%) NGFW
Database & Business Intelligence
1 15 (3.39%) Power BI
2 10 (2.26%) SQL Server
3 8 (1.81%) PostgreSQL
4 2 (0.45%) Apache Cassandra
4 2 (0.45%) Elasticsearch
4 2 (0.45%) Flink
4 2 (0.45%) InfluxDB
4 2 (0.45%) MongoDB
4 2 (0.45%) MySQL
4 2 (0.45%) NoSQL
4 2 (0.45%) Relational Database
4 2 (0.45%) TimescaleDB
5 1 (0.23%) Amazon QuickSight
5 1 (0.23%) Data Warehouse
5 1 (0.23%) Enterprise Data Warehouse
5 1 (0.23%) Metadata
5 1 (0.23%) Oracle Database
5 1 (0.23%) Oracle ODI
5 1 (0.23%) Redis
5 1 (0.23%) SQL Server Reporting Services
Development Applications
1 77 (17.42%) JIRA
2 12 (2.71%) Jenkins
3 9 (2.04%) Git
4 8 (1.81%) Chocolatey
5 4 (0.90%) ScriptRunner
6 2 (0.45%) AdminStudio
6 2 (0.45%) InstallShield
6 2 (0.45%) MSI
6 2 (0.45%) Robot Framework
7 1 (0.23%) Bitbucket
7 1 (0.23%) Claude Code
7 1 (0.23%) Cypress.io
7 1 (0.23%) GitLab
7 1 (0.23%) Selenium
7 1 (0.23%) TestRail
General
1 172 (38.91%) Social Skills
2 88 (19.91%) Analytical Skills
3 82 (18.55%) Finance
4 26 (5.88%) Telecoms
5 22 (4.98%) Banking
5 22 (4.98%) Documentation Skills
5 22 (4.98%) Public Sector
6 15 (3.39%) Influencing Skills
6 15 (3.39%) Legal
7 10 (2.26%) Inclusion and Diversity
8 6 (1.36%) Organisational Skills
9 5 (1.13%) Billing
9 5 (1.13%) Financial Institution
9 5 (1.13%) Presentation Skills
9 5 (1.13%) Retail
10 3 (0.68%) Law
10 3 (0.68%) Military
11 2 (0.45%) General Ledger
12 1 (0.23%) Legal Technology
12 1 (0.23%) Manufacturing
Job Titles
1 74 (16.74%) Architect
2 49 (11.09%) Analyst
3 44 (9.95%) Developer
4 42 (9.50%) Consultant
5 40 (9.05%) Senior
6 39 (8.82%) ServiceNow Architect
7 34 (7.69%) ServiceNow Developer
8 26 (5.88%) Lead
9 25 (5.66%) IT Manager
10 22 (4.98%) Service Manager
11 19 (4.30%) IT Support
12 18 (4.07%) Support Engineer
13 16 (3.62%) ITSM Consultant
14 15 (3.39%) Applications Support
15 14 (3.17%) Business Analyst
16 13 (2.94%) Applications Support Analyst
16 13 (2.94%) Designer
16 13 (2.94%) IT Engineer
16 13 (2.94%) Network Engineer
17 12 (2.71%) Salesforce Analyst
Libraries, Frameworks & Software Standards
1 67 (15.16%) REST
2 43 (9.73%) SOAP
3 16 (3.62%) Web Services
4 13 (2.94%) LDAP
5 11 (2.49%) OpenID
5 11 (2.49%) SAML
6 6 (1.36%) .NET
6 6 (1.36%) XML
7 5 (1.13%) HTML
7 5 (1.13%) JSON
7 5 (1.13%) Middleware
8 4 (0.90%) CSS
8 4 (0.90%) Microsoft Graph
8 4 (0.90%) OpenTelemetry
9 3 (0.68%) Kafka
9 3 (0.68%) RESTful
9 3 (0.68%) SailPoint
10 2 (0.45%) Node.js
10 2 (0.45%) OAuth
10 2 (0.45%) RabbitMQ
Miscellaneous
1 106 (23.98%) CMDB
2 57 (12.90%) Onboarding
3 24 (5.43%) Product Ownership
4 22 (4.98%) Cloud Native
5 17 (3.85%) Enterprise Software
6 10 (2.26%) AI Agents
6 10 (2.26%) Data Centre
6 10 (2.26%) Greenfield Project
6 10 (2.26%) Virtual Team
7 8 (1.81%) Cyber Threat
7 8 (1.81%) Management Information System
7 8 (1.81%) Security Posture
8 7 (1.58%) iPhone
8 7 (1.58%) Video Conferencing
9 5 (1.13%) Hybrid Cloud
9 5 (1.13%) Mobile App
9 5 (1.13%) Web Conferencing
10 4 (0.90%) Analytical Mindset
10 4 (0.90%) Distributed Systems
10 4 (0.90%) Self-Motivation
Operating Systems
1 57 (12.90%) Windows
2 14 (3.17%) Mac OS
3 8 (1.81%) Android
3 8 (1.81%) Apple iOS
3 8 (1.81%) Windows 10
4 5 (1.13%) Windows Server
5 4 (0.90%) Windows Server 2016
6 3 (0.68%) Linux
6 3 (0.68%) Windows Server 2019
7 1 (0.23%) Red Hat Enterprise Linux
7 1 (0.23%) Ubuntu
7 1 (0.23%) VMS
7 1 (0.23%) Windows Server 2012
Processes & Methodologies
1 190 (42.99%) ITIL
2 171 (38.69%) Service Management
3 111 (25.11%) Stakeholder Management
4 95 (21.49%) Problem-Solving
5 80 (18.10%) Agile
6 72 (16.29%) Continuous Improvement
7 70 (15.84%) Service Delivery
8 58 (13.12%) DevOps
8 58 (13.12%) Roadmaps
9 56 (12.67%) Change Management
10 53 (11.99%) Stakeholder Engagement
11 49 (11.09%) Incident Management
11 49 (11.09%) Workflow
12 48 (10.86%) Problem Management
13 47 (10.63%) AI
14 44 (9.95%) Customer Service
15 42 (9.50%) Migration
16 40 (9.05%) CI/CD
17 37 (8.37%) Data Modelling
18 36 (8.14%) Decision-Making
Programming Languages
1 33 (7.47%) JavaScript
2 26 (5.88%) Python
3 23 (5.20%) PowerShell
4 19 (4.30%) SQL
5 6 (1.36%) Java
6 3 (0.68%) Bash
6 3 (0.68%) Groovy
6 3 (0.68%) Kusto Query Language
6 3 (0.68%) PL/SQL
7 2 (0.45%) ActionScript
7 2 (0.45%) ActionScript 2.0
7 2 (0.45%) Bicep
7 2 (0.45%) C++
7 2 (0.45%) Korn
8 1 (0.23%) Apex Code
8 1 (0.23%) Delphi
8 1 (0.23%) Search Processing Language
8 1 (0.23%) Shell Script
8 1 (0.23%) SOQL
Qualifications
1 113 (25.57%) Security Cleared
2 90 (20.36%) SC Cleared
3 22 (4.98%) ITIL Certification
4 19 (4.30%) DV Cleared
5 17 (3.85%) Degree
6 12 (2.71%) A+ Certification
7 10 (2.26%) BPSS Clearance
7 10 (2.26%) PMP
8 8 (1.81%) Azure Certification
8 8 (1.81%) PMI Certification
9 7 (1.58%) Microsoft Certification
10 5 (1.13%) Computer Science Degree
11 4 (0.90%) Cisco Certification
11 4 (0.90%) Network+ Certification
12 3 (0.68%) CISSP
12 3 (0.68%) ITIL Foundation Certificate
12 3 (0.68%) Master's Degree
13 2 (0.45%) AWS Certification
13 2 (0.45%) CCNA
13 2 (0.45%) CCNP
Quality Assurance & Compliance
1 42 (9.50%) SLA
2 26 (5.88%) ISO/IEC 27001
3 20 (4.52%) Data Quality
4 16 (3.62%) NIST
5 13 (2.94%) NCSC
6 10 (2.26%) GRC
7 7 (1.58%) QA
8 6 (1.36%) Cyber Essentials
8 6 (1.36%) PCI DSS
9 5 (1.13%) COBIT
9 5 (1.13%) Cyber Essentials PLUS
9 5 (1.13%) GDPR
10 4 (0.90%) Sarbanes-Oxley
11 3 (0.68%) PMO
12 1 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 34 (7.69%) Active Directory
2 8 (1.81%) VMware Infrastructure
3 6 (1.36%) IAG
3 6 (1.36%) Virtual Desktop
4 3 (0.68%) Virtual Machines
5 2 (0.45%) Docker
5 2 (0.45%) Firmware
5 2 (0.45%) Microsoft App-V
6 1 (0.23%) etcd
6 1 (0.23%) Hyper-V
6 1 (0.23%) Microsoft Virtual Server
6 1 (0.23%) Virtual Servers
Systems Management
1 24 (5.43%) Microsoft Intune
2 21 (4.75%) Kubernetes
3 17 (3.85%) SCCM
4 15 (3.39%) Terraform
5 11 (2.49%) Single Sign-On
6 9 (2.04%) FortiGate
7 8 (1.81%) Grafana
8 5 (1.13%) Control-M
9 4 (0.90%) Ansible
9 4 (0.90%) Prometheus
10 2 (0.45%) Amdocs OSS
10 2 (0.45%) Kibana
11 1 (0.23%) CASB
11 1 (0.23%) Fluentd
11 1 (0.23%) HP ALM
11 1 (0.23%) ITRS Geneos
11 1 (0.23%) PowerCLI
11 1 (0.23%) WSUS
Vendors
1 251 (56.79%) ServiceNow
2 89 (20.14%) Microsoft
3 27 (6.11%) Splunk
4 24 (5.43%) Remedy
5 21 (4.75%) Salesforce
6 19 (4.30%) Dynatrace
7 17 (3.85%) Cisco
8 16 (3.62%) VMware
9 15 (3.39%) CyberArk
9 15 (3.39%) SAP
10 14 (3.17%) BMC
11 13 (2.94%) Palo Alto
12 10 (2.26%) AppDynamics
12 10 (2.26%) CheckPoint
12 10 (2.26%) MuleSoft
13 8 (1.81%) Adobe
13 8 (1.81%) Autodesk
13 8 (1.81%) Conga
13 8 (1.81%) DocuSign
13 8 (1.81%) Fortinet