ITSM Contract Job Trends in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 16 July 2026, with comparisons to the same periods in the previous two years.

6 months to
16 Jul 2026
Same period 2025 Same period 2024
Rank 120 159 163
Rank change year-on-year +39 +4 -23
Contract jobs citing ITSM 457 234 274
As % of all contract jobs in London 2.31% 1.73% 1.58%
As % of the Processes & Methodologies category 2.60% 1.87% 1.78%
Number of daily rates quoted 290 154 162
10th Percentile £306 £202 £256
25th Percentile £413 £309 £400
Median daily rate (50th Percentile) £525 £498 £500
Median % change year-on-year +5.53% -0.50% +3.90%
75th Percentile £613 £613 £588
90th Percentile £739 £700 £688
England median daily rate £514 £450 £495
% change year-on-year +14.22% -9.09% +4.21%
Number of hourly rates quoted 14 1 6
10th Percentile - - £17.07
25th Percentile £18.75 - £18.13
Median hourly rate £20.25 £18.13 £18.57
Median % change year-on-year +11.69% -2.34% +8.79%
75th Percentile £22.50 - £48.00
90th Percentile £25.25 - £62.75
England median hourly rate £32.50 £18.82 £18.13
% change year-on-year +72.69% +3.81% +25.03%

All Process & Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,581 12,493 15,383
As % of all contract IT jobs advertised in London 88.98% 92.12% 88.71%
Number of daily rates quoted 11,664 8,343 10,937
10th Percentile £360 £331 £350
25th Percentile £446 £425 £450
Median daily rate (50th Percentile) £540 £550 £550
Median % change year-on-year -1.82% - -4.35%
75th Percentile £650 £675 £675
90th Percentile £770 £788 £800
England median daily rate £525 £513 £525
% change year-on-year +2.44% -2.38% -4.55%
Number of hourly rates quoted 274 239 281
10th Percentile £17.60 £16.50 £16.24
25th Percentile £22.00 £24.66 £20.22
Median hourly rate £36.25 £32.00 £30.16
Median % change year-on-year +13.28% +6.10% -27.33%
75th Percentile £58.44 £50.25 £50.00
90th Percentile £81.25 £63.35 £69.50
England median hourly rate £47.50 £25.15 £38.12
% change year-on-year +88.87% -34.02% -8.14%

ITSM
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in London.

ITSM job vacancy trend in London

ITSM
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing ITSM.

Contractor daily rate distribution trend for jobs in London citing ITSM

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 16 July 2026.

Daily rate histogram for ITSM in London

ITSM
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing ITSM.

Contractor hourly rate distribution trend for jobs in London citing ITSM

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 16 July 2026.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 16 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -10 51 £520 +3.23% 21
West London 0 24 £400 +60.00% 7
East London +3 4 £348 -44.84% 1
South London -13 4 - - 1
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 15 (3.28%) Confluence
1 15 (3.28%) SharePoint
2 7 (1.53%) Microsoft Exchange
3 2 (0.44%) Apache Spark
4 1 (0.22%) OpenStack
4 1 (0.22%) Oracle SOA Suite
Applications
1 10 (2.19%) AutoCAD
2 8 (1.75%) Revit
3 6 (1.31%) Microsoft Excel
4 3 (0.66%) Chatbot
4 3 (0.66%) MS Visio
5 2 (0.44%) Microsoft Office
6 1 (0.22%) Microsoft Project
Business Applications
1 24 (5.25%) Remedy ITSM
2 2 (0.44%) Sparx Enterprise Architect
3 1 (0.22%) Eloqua
3 1 (0.22%) Oracle Applications
3 1 (0.22%) Oracle EBS
3 1 (0.22%) Remedy AR System
3 1 (0.22%) SAP S/4HANA
Cloud Services
1 104 (22.76%) Azure
2 60 (13.13%) AWS
3 51 (11.16%) Microsoft 365
4 41 (8.97%) SaaS
5 33 (7.22%) Entra ID
6 20 (4.38%) OpenShift
7 16 (3.50%) Datadog
7 16 (3.50%) GCP
7 16 (3.50%) Power Platform
8 15 (3.28%) GitHub
8 15 (3.28%) PaaS
9 13 (2.84%) IaaS
10 10 (2.19%) OneDrive
11 9 (1.97%) Microsoft Copilot
12 7 (1.53%) Azure AKS
12 7 (1.53%) Azure DevOps
13 6 (1.31%) Azure Monitor
13 6 (1.31%) Copilot Studio
13 6 (1.31%) Power Automate
13 6 (1.31%) PowerApps
Communications & Networking
1 29 (6.35%) Firewall
2 22 (4.81%) DNS
3 20 (4.38%) VPN
4 19 (4.16%) VLAN
5 16 (3.50%) DHCP
5 16 (3.50%) Network Security
5 16 (3.50%) TCP/IP
6 13 (2.84%) Wi-Fi
7 11 (2.41%) Cisco ISE
7 11 (2.41%) TACACS
8 8 (1.75%) SAN
8 8 (1.75%) WAN
9 7 (1.53%) WebEx
10 4 (0.88%) LAN
10 4 (0.88%) Wireless
11 3 (0.66%) SD-WAN
11 3 (0.66%) SNMP
12 2 (0.44%) 5G
12 2 (0.44%) NaaS
12 2 (0.44%) NGFW
Database & Business Intelligence
1 15 (3.28%) Power BI
2 10 (2.19%) SQL Server
3 8 (1.75%) PostgreSQL
4 2 (0.44%) Apache Cassandra
4 2 (0.44%) Elasticsearch
4 2 (0.44%) Flink
4 2 (0.44%) InfluxDB
4 2 (0.44%) MongoDB
4 2 (0.44%) MySQL
4 2 (0.44%) NoSQL
4 2 (0.44%) TimescaleDB
5 1 (0.22%) Amazon QuickSight
5 1 (0.22%) Data Warehouse
5 1 (0.22%) Enterprise Data Warehouse
5 1 (0.22%) Metadata
5 1 (0.22%) Oracle Database
5 1 (0.22%) Oracle ODI
5 1 (0.22%) Redis
5 1 (0.22%) Relational Database
5 1 (0.22%) SQL Server Reporting Services
Development Applications
1 78 (17.07%) JIRA
2 12 (2.63%) Jenkins
3 9 (1.97%) Git
4 8 (1.75%) Chocolatey
5 4 (0.88%) ScriptRunner
6 2 (0.44%) AdminStudio
6 2 (0.44%) InstallShield
6 2 (0.44%) MSI
6 2 (0.44%) Robot Framework
7 1 (0.22%) Bitbucket
7 1 (0.22%) Claude Code
7 1 (0.22%) Cypress.io
7 1 (0.22%) GitLab
7 1 (0.22%) Selenium
7 1 (0.22%) TestRail
General
1 185 (40.48%) Social Skills
2 91 (19.91%) Analytical Skills
3 82 (17.94%) Finance
4 30 (6.56%) Telecoms
5 22 (4.81%) Documentation Skills
5 22 (4.81%) Public Sector
6 21 (4.60%) Banking
7 16 (3.50%) Legal
8 15 (3.28%) Influencing Skills
9 11 (2.41%) Inclusion and Diversity
10 7 (1.53%) Organisational Skills
11 5 (1.09%) Billing
11 5 (1.09%) Financial Institution
11 5 (1.09%) Presentation Skills
12 3 (0.66%) Law
12 3 (0.66%) Military
12 3 (0.66%) Retail
13 2 (0.44%) General Ledger
14 1 (0.22%) Legal Technology
14 1 (0.22%) Manufacturing
Job Titles
1 79 (17.29%) Architect
2 50 (10.94%) Analyst
3 46 (10.07%) Developer
4 43 (9.41%) Senior
4 43 (9.41%) ServiceNow Architect
5 39 (8.53%) Consultant
6 36 (7.88%) ServiceNow Developer
7 28 (6.13%) IT Manager
8 27 (5.91%) Lead
9 24 (5.25%) Service Manager
10 20 (4.38%) IT Support
10 20 (4.38%) Support Engineer
11 16 (3.50%) ITSM Consultant
12 15 (3.28%) Applications Support
12 15 (3.28%) Business Analyst
13 14 (3.06%) Designer
14 13 (2.84%) Applications Support Analyst
14 13 (2.84%) Delivery Manager
14 13 (2.84%) Network Engineer
14 13 (2.84%) Support Analyst
Libraries, Frameworks & Software Standards
1 73 (15.97%) REST
2 47 (10.28%) SOAP
3 17 (3.72%) Web Services
4 13 (2.84%) LDAP
5 11 (2.41%) OpenID
5 11 (2.41%) SAML
6 6 (1.31%) .NET
7 5 (1.09%) JSON
7 5 (1.09%) Middleware
7 5 (1.09%) XML
8 4 (0.88%) HTML
8 4 (0.88%) Microsoft Graph
8 4 (0.88%) OpenTelemetry
9 3 (0.66%) CSS
9 3 (0.66%) Kafka
9 3 (0.66%) RESTful
9 3 (0.66%) SailPoint
10 2 (0.44%) 802.1X
10 2 (0.44%) GraphQL
10 2 (0.44%) gRPC
Miscellaneous
1 113 (24.73%) CMDB
2 62 (13.57%) Onboarding
3 25 (5.47%) Product Ownership
4 22 (4.81%) Cloud Native
5 17 (3.72%) Enterprise Software
6 12 (2.63%) Virtual Team
7 11 (2.41%) AI Agents
7 11 (2.41%) Greenfield Project
8 10 (2.19%) Data Centre
9 9 (1.97%) Management Information System
10 8 (1.75%) Cyber Threat
10 8 (1.75%) Security Posture
10 8 (1.75%) Video Conferencing
11 7 (1.53%) iPhone
12 5 (1.09%) Hybrid Cloud
12 5 (1.09%) Mobile App
12 5 (1.09%) Web Conferencing
13 4 (0.88%) Data Structures
13 4 (0.88%) Distributed Systems
14 3 (0.66%) Replication
Operating Systems
1 61 (13.35%) Windows
2 16 (3.50%) Mac OS
3 11 (2.41%) Apple iOS
4 10 (2.19%) Windows 10
5 8 (1.75%) Android
6 5 (1.09%) Windows Server
7 4 (0.88%) Windows Server 2016
8 3 (0.66%) Linux
8 3 (0.66%) Windows Server 2019
9 1 (0.22%) Red Hat Enterprise Linux
9 1 (0.22%) Ubuntu
9 1 (0.22%) VMS
9 1 (0.22%) Windows Server 2012
Processes & Methodologies
1 196 (42.89%) ITIL
2 180 (39.39%) Service Management
3 113 (24.73%) Stakeholder Management
4 98 (21.44%) Problem-Solving
5 87 (19.04%) Agile
6 76 (16.63%) Continuous Improvement
7 72 (15.75%) Service Delivery
8 59 (12.91%) Roadmaps
9 57 (12.47%) Change Management
10 56 (12.25%) DevOps
10 56 (12.25%) Stakeholder Engagement
11 51 (11.16%) Customer Service
11 51 (11.16%) Incident Management
12 50 (10.94%) Problem Management
12 50 (10.94%) Workflow
13 49 (10.72%) AI
14 42 (9.19%) Migration
15 41 (8.97%) Data Modelling
16 40 (8.75%) CI/CD
17 37 (8.10%) Decision-Making
Programming Languages
1 37 (8.10%) JavaScript
2 27 (5.91%) Python
3 26 (5.69%) PowerShell
4 18 (3.94%) SQL
5 6 (1.31%) Java
6 3 (0.66%) Bash
6 3 (0.66%) Groovy
6 3 (0.66%) Kusto Query Language
6 3 (0.66%) PL/SQL
7 2 (0.44%) ActionScript
7 2 (0.44%) ActionScript 2.0
7 2 (0.44%) Bicep
7 2 (0.44%) C++
7 2 (0.44%) Korn
8 1 (0.22%) Apex Code
8 1 (0.22%) Delphi
8 1 (0.22%) Search Processing Language
8 1 (0.22%) Shell Script
8 1 (0.22%) SOQL
Qualifications
1 119 (26.04%) Security Cleared
2 95 (20.79%) SC Cleared
3 23 (5.03%) ITIL Certification
4 19 (4.16%) DV Cleared
5 18 (3.94%) Degree
6 13 (2.84%) A+ Certification
7 11 (2.41%) PMP
8 10 (2.19%) BPSS Clearance
9 9 (1.97%) PMI Certification
10 8 (1.75%) Azure Certification
11 7 (1.53%) Microsoft Certification
12 5 (1.09%) Computer Science Degree
12 5 (1.09%) ITIL Foundation Certificate
13 4 (0.88%) Cisco Certification
13 4 (0.88%) CISSP
13 4 (0.88%) Network+ Certification
14 3 (0.66%) Master's Degree
15 2 (0.44%) AWS Certification
15 2 (0.44%) CCNP
15 2 (0.44%) CISM
Quality Assurance & Compliance
1 46 (10.07%) SLA
2 28 (6.13%) ISO/IEC 27001
3 20 (4.38%) Data Quality
4 17 (3.72%) NIST
5 13 (2.84%) GRC
5 13 (2.84%) NCSC
6 8 (1.75%) QA
7 7 (1.53%) Cyber Essentials
8 6 (1.31%) Cyber Essentials PLUS
8 6 (1.31%) PCI DSS
9 5 (1.09%) COBIT
10 4 (0.88%) GDPR
11 3 (0.66%) PMO
11 3 (0.66%) Sarbanes-Oxley
12 1 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 37 (8.10%) Active Directory
2 9 (1.97%) VMware Infrastructure
3 8 (1.75%) IAG
4 7 (1.53%) Virtual Desktop
5 3 (0.66%) Virtual Machines
6 2 (0.44%) Docker
6 2 (0.44%) Firmware
6 2 (0.44%) Microsoft App-V
7 1 (0.22%) etcd
7 1 (0.22%) Hyper-V
7 1 (0.22%) Microsoft Virtual Server
7 1 (0.22%) Virtual Servers
Systems Management
1 27 (5.91%) Microsoft Intune
2 22 (4.81%) Kubernetes
3 17 (3.72%) SCCM
4 16 (3.50%) Terraform
5 11 (2.41%) Single Sign-On
6 9 (1.97%) FortiGate
7 8 (1.75%) Grafana
8 5 (1.09%) Ansible
8 5 (1.09%) Control-M
9 4 (0.88%) Prometheus
10 2 (0.44%) Amdocs OSS
10 2 (0.44%) Kibana
11 1 (0.22%) CASB
11 1 (0.22%) Fluentd
11 1 (0.22%) HP ALM
11 1 (0.22%) ITRS Geneos
11 1 (0.22%) PowerCLI
11 1 (0.22%) WSUS
Vendors
1 263 (57.55%) ServiceNow
2 92 (20.13%) Microsoft
3 28 (6.13%) Splunk
4 24 (5.25%) Remedy
5 21 (4.60%) Salesforce
6 20 (4.38%) Dynatrace
7 17 (3.72%) Cisco
7 17 (3.72%) VMware
8 16 (3.50%) SAP
9 15 (3.28%) CyberArk
10 13 (2.84%) BMC
10 13 (2.84%) Palo Alto
11 10 (2.19%) AppDynamics
11 10 (2.19%) CheckPoint
11 10 (2.19%) MuleSoft
12 8 (1.75%) Apple
12 8 (1.75%) Autodesk
12 8 (1.75%) Conga
12 8 (1.75%) DocuSign
12 8 (1.75%) Tenable