The following table provides summary statistics for contract job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England / London
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 194 188 253
Rank change year-on-year -6 +65  
Contract jobs citing ITSM 273 276 196
As % of all contract IT jobs advertised in London 1.32% 1.29% 0.84%
As % of the Processes & Methodologies category 1.52% 1.51% 1.02%
Number of daily rates quoted 190 210 135
Median daily rate £475 £475 £400
Median daily rate % change year-on-year - +18.75%  
90% offered a daily rate of more than £166 £315 £267
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £400 £365 £387
% change year-on-year +9.58% -5.68%  
Number of hourly rates quoted 10 2 3
Median hourly rate £17.50 £63.75 £17.98
Median hourly rate % change year-on-year -72.54% +254.56%  
UK excluding London median hourly rate £17.50 £17.38 £12.50
% change year-on-year +0.71% +39.00%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
London
Contract job vacancies with a requirement for process and methodology skills 17979 18242 19175
As % of all contract IT job vacancies advertised in London 86.61% 85.33% 82.14%
Number of daily rates quoted 12883 13341 13612
Median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.55%  
90% offered a daily rate of more than £350 £325 £310
10% offered a daily rate of more than £625 £630 £625
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 188 156 254
Median hourly rate £26.50 £21.00 £22.00
Median hourly rate % change year-on-year +26.19% -4.54%  
90% offered a hourly rate of more than £14.75 £12.50 £11.00
10% offered a hourly rate of more than £51.25 £46.00 £55.40
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

ITSM
Job Vacancy Trend in London

The job posting trend of jobs advertised in London citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in London

ITSM
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in London.

Contractor daily rate trend for ITSM in London

ITSM
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing ITSM in London over the 3 months to 26 June 2017.

Contractor daily rate histogram for ITSM in London

ITSM
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in London.

Contractor hourly rate trend for ITSM in London

ITSM
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing ITSM in London over the 3 months to 26 June 2017.

Contractor hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -7 27 £388 -15.06% 10
Uxbridge +7 13 £70 -
Westminster - 6 £210 -
Stockley Park - 3 £70 -
Bromley +1 2 £425 -5.55%
Canary Wharf - 2 - -
Hammersmith - 2 £380 -
Romford - 1 - -
ITSM
England

For the 6 months to 26 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1 307 (64.23%) ITIL
2 265 (55.44%) Service Management
3 226 (47.28%) ServiceNow
4 94 (19.67%) JavaScript
5 90 (18.83%) Windows
6 76 (15.90%) HTML
6 76 (15.90%) Microsoft
7 70 (14.64%) Service Delivery
7 70 (14.64%) Finance
8 68 (14.23%) Active Directory
9 65 (13.60%) ITIL V3
10 59 (12.34%) CMDB
11 57 (11.92%) Security Cleared
12 50 (10.46%) SLA
12 50 (10.46%) SC Cleared
13 48 (10.04%) XML
13 48 (10.04%) CSS
14 46 (9.62%) Configuration Management
15 45 (9.41%) Stakeholder Management
16 44 (9.21%) Change Management
16 44 (9.21%) Incident Management
17 43 (9.00%) ITIL Certification
17 43 (9.00%) Analytical Skills
18 41 (8.58%) AngularJS
19 40 (8.37%) Windows Server
19 40 (8.37%) Project Management
19 40 (8.37%) Remedy
19 40 (8.37%) CMS
19 40 (8.37%) Remedy ITSM
19 40 (8.37%) Banking

ITSM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (8.37%) CMS
2 15 (3.14%) SharePoint
3 9 (1.88%) Confluence
4 6 (1.26%) WebSphere
4 6 (1.26%) WebSphere Application Server
5 5 (1.05%) Skype for Business
6 4 (0.84%) Blackberry Enterprise Server
6 4 (0.84%) MS Exchange
6 4 (0.84%) WildFly
7 2 (0.42%) Exchange Server 2013
8 1 (0.21%) Exchange Server 2010
8 1 (0.21%) Liferay
8 1 (0.21%) SharePoint 2010
8 1 (0.21%) SharePoint 2013
8 1 (0.21%) Tomcat
8 1 (0.21%) Tuxedo
8 1 (0.21%) WebLogic
Applications
1 34 (7.11%) Microsoft Office
2 30 (6.28%) Microsoft Excel
3 20 (4.18%) Microsoft PowerPoint
4 3 (0.63%) MS Visio
5 1 (0.21%) Microsoft Project
5 1 (0.21%) S-PLUS
Business Applications
1 40 (8.37%) Remedy ITSM
2 3 (0.63%) Dynamics CRM
3 2 (0.42%) Remedy AR System
4 1 (0.21%) Oracle EBS
4 1 (0.21%) SAP ERP
4 1 (0.21%) SAP Oil and Gas
4 1 (0.21%) SystmOne
Cloud Services
1 19 (3.97%) Microsoft Azure
2 13 (2.72%) Office 365
3 12 (2.51%) Amazon AWS
4 10 (2.09%) G Suite
5 4 (0.84%) Cloud Computing
5 4 (0.84%) SaaS
6 2 (0.42%) Azure Active Directory
6 2 (0.42%) IaaS
6 2 (0.42%) OpenShift
6 2 (0.42%) PaaS
7 1 (0.21%) OneDrive
Communications & Networking
1 14 (2.93%) Firewall
1 14 (2.93%) VPN
2 12 (2.51%) Cisco IOS
2 12 (2.51%) DNS
3 10 (2.09%) LDAP
4 9 (1.88%) Cisco ASA
4 9 (1.88%) Remote Desktop
5 8 (1.67%) TCP/IP
6 7 (1.46%) Cisco Nexus
6 7 (1.46%) DHCP
7 6 (1.26%) SSL
8 5 (1.05%) Wireless
9 4 (0.84%) WAN
10 3 (0.63%) BGP
10 3 (0.63%) DMZ
10 3 (0.63%) EIGRP
10 3 (0.63%) Internet
11 2 (0.42%) NAS
11 2 (0.42%) SAN
11 2 (0.42%) Wi-Fi
Database & Business Intelligence
1 22 (4.60%) SQL Server
2 11 (2.30%) Oracle Database
3 7 (1.46%) DB2
3 7 (1.46%) SQL Server 2012
4 5 (1.05%) MySQL
4 5 (1.05%) Pentaho
5 4 (0.84%) Data Warehouse
5 4 (0.84%) FileMaker
6 3 (0.63%) Oracle Reports
6 3 (0.63%) Power BI
6 3 (0.63%) SQL Server 2008
7 2 (0.42%) Big Data
7 2 (0.42%) Enterprise Data Warehouse
7 2 (0.42%) MongoDB
7 2 (0.42%) Oracle Database 11g
8 1 (0.21%) Hadoop
8 1 (0.21%) MS Access
8 1 (0.21%) Relational Database
Development Applications
1 23 (4.81%) JIRA
2 7 (1.46%) Bitbucket
3 3 (0.63%) TeamCity
4 1 (0.21%) Git (software)
4 1 (0.21%) Octopus Deploy
4 1 (0.21%) Subversion
General
1 70 (14.64%) Finance
2 40 (8.37%) Banking
3 31 (6.49%) Retail
4 15 (3.14%) Investment Banking
5 14 (2.93%) Telecoms
6 9 (1.88%) Law
7 8 (1.67%) Pharmaceutical
8 7 (1.46%) Manufacturing
9 4 (0.84%) Japanese Language
9 4 (0.84%) Legal
9 4 (0.84%) Marketing
9 4 (0.84%) Publishing
10 3 (0.63%) Financial Institution
10 3 (0.63%) Retail Banking
11 2 (0.42%) Italian Language
12 1 (0.21%) Advertising
12 1 (0.21%) Electronics
12 1 (0.21%) French Language
12 1 (0.21%) Front Office
12 1 (0.21%) Spanish Language
Job Titles
1 117 (24.48%) Analyst
2 110 (23.01%) Developer
3 80 (16.74%) ServiceNow Developer
4 51 (10.67%) Service Analyst
5 46 (9.62%) Service Manager
6 44 (9.21%) Architect
7 43 (9.00%) Business Analyst
8 30 (6.28%) Service Desk Analyst
9 20 (4.18%) Consultant
10 18 (3.77%) Infrastructure Engineer
10 18 (3.77%) ITIL Manager
11 16 (3.35%) 2nd Line Support
11 16 (3.35%) ITIL Service Manager
12 15 (3.14%) IT Manager
12 15 (3.14%) Project Manager
13 14 (2.93%) ITSM Analyst
13 14 (2.93%) Services Delivery Manager
14 13 (2.72%) Delivery Manager
14 13 (2.72%) Service Desk Engineer
14 13 (2.72%) Support Engineer
Libraries, Frameworks & Software Standards
1 76 (15.90%) HTML
2 48 (10.04%) CSS
2 48 (10.04%) XML
3 41 (8.58%) AngularJS
4 35 (7.32%) Web Services
5 27 (5.65%) Ajax
6 13 (2.72%) HTML5
6 13 (2.72%) jQuery
6 13 (2.72%) Twitter Bootstrap
7 11 (2.30%) JSON
7 11 (2.30%) REST
7 11 (2.30%) SOAP
8 9 (1.88%) .NET
9 8 (1.67%) Middleware
10 6 (1.26%) D3.js
10 6 (1.26%) Django
10 6 (1.26%) Highcharts JS
11 4 (0.84%) ASP.NET
11 4 (0.84%) SAML
12 3 (0.63%) Flask
Miscellaneous
1 59 (12.34%) CMDB
2 43 (9.00%) Analytical Skills
3 26 (5.44%) Data Centre
4 20 (4.18%) Management Information System
5 18 (3.77%) Enterprise Software
6 14 (2.93%) Smartphone
7 13 (2.72%) Greenfield Project
8 11 (2.30%) NHS
9 9 (1.88%) Blackberry
10 7 (1.46%) User Experience
11 6 (1.26%) Clustering
11 6 (1.26%) Fintech
12 5 (1.05%) Data Protection Act
13 4 (0.84%) Replication
13 4 (0.84%) Video Conferencing
14 3 (0.63%) Hedge funds
14 3 (0.63%) Mainframe
14 3 (0.63%) RSA SecurID
14 3 (0.63%) Security Operations Centre
14 3 (0.63%) Virtual Team
Operating Systems
1 90 (18.83%) Windows
2 40 (8.37%) Windows Server
3 36 (7.53%) Linux
4 22 (4.60%) Windows 7
5 21 (4.39%) Android
5 21 (4.39%) Unix
6 11 (2.30%) Apple iOS
7 10 (2.09%) AIX
7 10 (2.09%) Mac OS X
7 10 (2.09%) Oracle Linux
7 10 (2.09%) SUSE Linux Enterprise Server
7 10 (2.09%) Windows Server 2012
8 9 (1.88%) Windows XP
9 8 (1.67%) CentOS
9 8 (1.67%) Red Hat Enterprise Linux
9 8 (1.67%) Windows Server 2008
10 7 (1.46%) Windows 10
11 6 (1.26%) SUSE
11 6 (1.26%) Windows 2000
12 5 (1.05%) Windows Server 2003
Processes & Methodologies
1 307 (64.23%) ITIL
2 265 (55.44%) Service Management
3 70 (14.64%) Service Delivery
4 65 (13.60%) ITIL V3
5 46 (9.62%) Configuration Management
6 45 (9.41%) Stakeholder Management
7 44 (9.21%) Change Management
7 44 (9.21%) Incident Management
8 40 (8.37%) Project Management
9 39 (8.16%) Asset Management
10 33 (6.90%) Agile Software Development
11 29 (6.07%) User Acceptance Testing
12 27 (5.65%) Problem Management
13 23 (4.81%) Business Analysis
13 23 (4.81%) Workflow
14 21 (4.39%) Service Design
15 18 (3.77%) Mentoring
16 17 (3.56%) Knowledge Management
16 17 (3.56%) PRINCE2
17 16 (3.35%) Migration
Programming Languages
1 94 (19.67%) JavaScript
2 39 (8.16%) SQL
3 22 (4.60%) Java
4 17 (3.56%) PowerShell
5 16 (3.35%) Python
6 15 (3.14%) C#
7 13 (2.72%) C
8 10 (2.09%) Bash Shell
9 6 (1.26%) Perl
9 6 (1.26%) PHP
10 4 (0.84%) Korn
10 4 (0.84%) VBScript
11 3 (0.63%) VBA
12 2 (0.42%) COBOL
12 2 (0.42%) Shell Script
13 1 (0.21%) ABAP
13 1 (0.21%) C++
13 1 (0.21%) PL/SQL
13 1 (0.21%) VB
Qualifications
1 57 (11.92%) Security Cleared
2 50 (10.46%) SC Cleared
3 43 (9.00%) ITIL Certification
4 17 (3.56%) Degree
5 16 (3.35%) Microsoft Certification
6 13 (2.72%) MCP
7 12 (2.51%) DV Cleared
8 8 (1.67%) Cisco Certification
9 7 (1.46%) VMware Certified Professional (VCP)
10 6 (1.26%) CTC Cleared
11 5 (1.05%) ISEB
12 4 (0.84%) Chartered Engineer
12 4 (0.84%) ITIL Foundation Certificate
12 4 (0.84%) MCDST
13 3 (0.63%) BPSS Clearance
13 3 (0.63%) MCSE
14 2 (0.42%) Computer Science Degree
14 2 (0.42%) EXIN
14 2 (0.42%) PRINCE2 Certification
14 2 (0.42%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 50 (10.46%) SLA
2 7 (1.46%) ISO/IEC 20000
3 6 (1.26%) QA
4 5 (1.05%) PMO
5 4 (0.84%) EFQM
6 3 (0.63%) PCI DSS
7 2 (0.42%) GDPR
7 2 (0.42%) ISO 9001
8 1 (0.21%) COBIT
8 1 (0.21%) Disclosure Scotland
8 1 (0.21%) ISO/IEC 27001
8 1 (0.21%) Sarbanes-Oxley
8 1 (0.21%) Solvency II
System Software
1 68 (14.23%) Active Directory
2 23 (4.81%) VMware Infrastructure
3 14 (2.93%) Virtual Machines
4 9 (1.88%) Hyper-V
5 5 (1.05%) vSphere
6 4 (0.84%) vCloud
6 4 (0.84%) VMware ESXi
7 3 (0.63%) VMware Workstation
8 2 (0.42%) Docker
8 2 (0.42%) Terminal Services
9 1 (0.21%) XenApp
Systems Management
1 22 (4.60%) SCCM
2 13 (2.72%) ServiceCenter
3 9 (1.88%) Symantec Endpoint Protection
4 8 (1.67%) Ansible
5 7 (1.46%) Puppet
6 6 (1.26%) Microsoft Clustering
6 6 (1.26%) PowerCLI
6 6 (1.26%) SCOM
6 6 (1.26%) Tivoli Storage Manager
7 3 (0.63%) Jamf Pro
7 3 (0.63%) OVSD
8 2 (0.42%) ITRS Geneos
8 2 (0.42%) Kubernetes
8 2 (0.42%) Nagios
9 1 (0.21%) Microsoft Intune
9 1 (0.21%) MOM
9 1 (0.21%) SCOrch
9 1 (0.21%) Tivoli
Vendors
1 226 (47.28%) ServiceNow
2 76 (15.90%) Microsoft
3 40 (8.37%) Remedy
4 39 (8.16%) Oracle
5 28 (5.86%) VMware
6 24 (5.02%) Cisco
6 24 (5.02%) HP
7 23 (4.81%) BMC
8 21 (4.39%) Apple
9 13 (2.72%) CA
9 13 (2.72%) Peregrine
10 12 (2.51%) Red Hat
11 11 (2.30%) IBM
11 11 (2.30%) SAP
11 11 (2.30%) SolarWinds
12 10 (2.09%) Google
13 9 (1.88%) Splunk
13 9 (1.88%) Symantec
14 7 (1.46%) Dell
14 7 (1.46%) Snow
London
JM
Posted: 2 hours ago
London
Etonwood
Posted: 19 hours ago
East London
Global Technology Solutions Ltd
Rate: £130 - £140 per day
Posted: 4 days ago
Hayes, Middlesex
Avance Consulting
Rate: From £450 to £500 per day
Posted: 6 days ago
London
Square One Resources
Rate: £130 per day
Posted: 3 days ago
City of London
Interquest - IQ Tech
Rate: £425 - £450 per day
Posted: 4 days ago
London
TEKsystems
Rate: £450 - £550 per day
Posted: 6 days ago