ITSM Contract Job Trends in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 19 October 2026, with comparisons to the same periods in the previous two years.

	6 months to 19 Oct 2026	Same period 2025	Same period 2024
Rank	114	150	124
Rank change year-on-year	+36	-26	+29
Contract jobs citing ITSM	538	247	340
As % of all contract jobs in London	2.64%	1.86%	2.13%
As % of the Processes & Methodologies category	2.96%	2.01%	2.39%
Number of daily rates quoted	318	158	177
10^th Percentile	£200	£189	£225
25^th Percentile	£375	£325	£350
Median daily rate (50^th Percentile)	£500	£491	£481
Median % change year-on-year	+1.78%	+2.13%	-10.93%
75^th Percentile	£588	£625	£575
90^th Percentile	£675	£719	£661
England median daily rate	£511	£475	£488
% change year-on-year	+7.63%	-2.56%	-8.02%
Number of hourly rates quoted	15	2	7
10^th Percentile	£19.05	£31.14	£18.13
25^th Percentile	£19.50	£40.11	£18.32
Median hourly rate	£21.00	£57.58	£20.00
Median % change year-on-year	-63.53%	+187.88%	-11.07%
75^th Percentile	£23.78	£77.54	£47.63
90^th Percentile	£25.22	£88.02	£80.80
England median hourly rate	£24.53	£23.78	£19.39
% change year-on-year	+3.13%	+22.62%	+33.74%

All Process & Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

	6 months to 19 Oct 2026	Same period 2025	Same period 2024
Contract vacancies with a requirement for process or methodology skills	18,159	12,287	14,248
As % of all contract IT jobs advertised in London	89.19%	92.44%	89.26%
Number of daily rates quoted	11,909	8,085	9,212
10^th Percentile	£359	£333	£350
25^th Percentile	£450	£425	£450
Median daily rate (50^th Percentile)	£550	£543	£550
Median % change year-on-year	+1.38%	-1.36%	-4.35%
75^th Percentile	£665	£664	£675
90^th Percentile	£775	£775	£800
England median daily rate	£525	£510	£525
% change year-on-year	+2.94%	-2.86%	-4.55%
Number of hourly rates quoted	350	243	176
10^th Percentile	£15.55	£18.03	£17.75
25^th Percentile	£18.50	£25.00	£24.17
Median hourly rate	£32.50	£30.50	£37.79
Median % change year-on-year	+6.56%	-19.28%	-4.15%
75^th Percentile	£58.44	£47.75	£57.81
90^th Percentile	£81.25	£64.95	£78.75
England median hourly rate	£38.00	£25.15	£41.50
% change year-on-year	+51.09%	-39.40%	-7.78%

ITSM Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in London.

ITSM Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing ITSM.

ITSM Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 19 October 2026.

ITSM Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing ITSM.

ITSM Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 19 October 2026.

Hourly rate histogram for ITSM in London

ITSM Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 19 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Past 6 Months	Median Daily Rate % Change on Same Period Last Year	Live Jobs
Central London	+11	80	£539	+7.75%	43
West London	-6	18	£400	+60.00%	7
East London	+7	4	£215	-
ITSM England

ITSM Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 19 October 2026, contractor job vacancies citing ITSM also mentioned the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the London region with a requirement for ITSM.

Rank	Skill	Share	Job Ads
1	ServiceNow	56.3%	303
2	Service Management	49.8%	268
3	ITIL	42.9%	231
4	Microsoft	30.5%	164
5	Stakeholder Management	30.1%	162
6	Azure	24.9%	134
7	Windows	23.0%	124
8	Problem-Solving	22.1%	119
9	Security Cleared	20.4%	110
10	Continuous Improvement	18.4%	99
11	Microsoft 365	17.8%	96
12	Service Delivery	17.3%	93
13	Active Directory	16.5%	89
14	Customer Service	15.8%	85
15	SC Cleared	15.4%	83
16	Agile	14.9%	80
17	JIRA	14.1%	76
17	REST	14.1%	76
19	AI	13.0%	70
19	Change Management	13.0%	70
21	Roadmaps	12.8%	69
22	Entra ID	12.6%	68
23	Incident Management	11.9%	64
24	AWS	10.4%	56
24	SLA	10.4%	56
26	PowerShell	10.2%	55
26	Stakeholder Engagement	10.2%	55
28	Observability	9.5%	51
29	Microsoft Intune	9.1%	49
30	DevOps	8.9%	48

ITSM Co-Occurring Skills & Capabilities in London by Category

The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.

Processes & Methodologies

Rank	Skill	Share	Job Ads
1	Service Management	49.8%	268
2	ITIL	42.9%	231
3	Stakeholder Management	30.1%	162
4	Problem-Solving	22.1%	119
5	Continuous Improvement	18.4%	99
6	Service Delivery	17.3%	93
7	Customer Service	15.8%	85
8	Agile	14.9%	80
9	AI	13.0%	70
9	Change Management	13.0%	70
11	Roadmaps	12.8%	69
12	Incident Management	11.9%	64
13	Stakeholder Engagement	10.2%	55
14	Observability	9.5%	51
15	DevOps	8.9%	48
16	Workflow	8.6%	46
17	Problem Management	7.4%	40
18	Data Modelling	7.2%	39
18	Decision-Making	7.2%	39
18	Migration	7.2%	39