ITSM Contract Job Trends in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 21 September 2026, with comparisons to the same periods in the previous two years.

6 months to
21 Sep 2026
Same period 2025 Same period 2024
Rank 114 157 153
Rank change year-on-year +43 -4 -7
Contract jobs citing ITSM 529 233 277
As % of all contract jobs in London 2.63% 1.74% 1.70%
As % of the Processes & Methodologies category 2.96% 1.88% 1.91%
Number of daily rates quoted 309 144 152
10th Percentile £200 £192 £258
25th Percentile £400 £313 £350
Median daily rate (50th Percentile) £510 £475 £495
Median % change year-on-year +7.37% -4.04% -3.88%
75th Percentile £600 £588 £575
90th Percentile £675 £704 £625
England median daily rate £513 £463 £485
% change year-on-year +10.81% -4.59% -5.87%
Number of hourly rates quoted 15 1 8
10th Percentile £19.05 - £17.49
25th Percentile £19.50 - £18.13
Median hourly rate £21.00 £25.15 £19.50
Median % change year-on-year -16.50% +28.97% -13.29%
75th Percentile £23.78 - £60.13
90th Percentile £25.22 - £77.60
England median hourly rate £27.50 £29.60 £18.13
% change year-on-year -7.09% +63.27% +18.89%

All Process & Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,877 12,367 14,519
As % of all contract IT jobs advertised in London 88.76% 92.52% 89.19%
Number of daily rates quoted 11,722 8,164 9,655
10th Percentile £359 £331 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £675 £675
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 309 250 178
10th Percentile £16.50 £17.00 £17.25
25th Percentile £19.50 £24.83 £23.80
Median hourly rate £35.00 £31.49 £35.00
Median % change year-on-year +11.15% -10.03% -6.67%
75th Percentile £57.50 £48.44 £55.00
90th Percentile £81.25 £63.75 £75.00
England median hourly rate £42.50 £25.15 £43.00
% change year-on-year +68.99% -41.51% -2.27%

ITSM
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in London.

ITSM job vacancy trend in London

ITSM
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing ITSM.

Contractor daily rate distribution trend for jobs in London citing ITSM

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 21 September 2026.

Daily rate histogram for ITSM in London

ITSM
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing ITSM.

Contractor hourly rate distribution trend for jobs in London citing ITSM

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 21 September 2026.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 21 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +15 77 £539 +7.75% 52
West London -2 27 £400 +60.00% 6
East London +7 4 £215 - 4
South London -15 4 - - 5
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 34 (6.43%) SharePoint
2 18 (3.40%) Confluence
2 18 (3.40%) Microsoft Exchange
3 1 (0.19%) IIS
3 1 (0.19%) OpenStack
3 1 (0.19%) Oracle SOA Suite
Applications
1 10 (1.89%) AutoCAD
2 9 (1.70%) Microsoft Excel
3 8 (1.51%) Revit
4 5 (0.95%) Microsoft Office
5 3 (0.57%) MS Visio
6 1 (0.19%) Adobe Creative Suite
6 1 (0.19%) Chatbot
6 1 (0.19%) Microsoft Project
Business Applications
1 27 (5.10%) Remedy ITSM
2 2 (0.38%) NEC Housing
2 2 (0.38%) Sparx Enterprise Architect
3 1 (0.19%) Eloqua
3 1 (0.19%) Exchequer
3 1 (0.19%) iTrent
3 1 (0.19%) Oracle Applications
3 1 (0.19%) Oracle EBS
3 1 (0.19%) SAP HCM
Cloud Services
1 129 (24.39%) Azure
2 88 (16.64%) Microsoft 365
3 65 (12.29%) AWS
4 60 (11.34%) Entra ID
5 47 (8.88%) SaaS
6 29 (5.48%) OneDrive
7 22 (4.16%) Power Platform
8 18 (3.40%) GitHub
9 16 (3.02%) GCP
10 15 (2.84%) Datadog
11 10 (1.89%) Azure DevOps
11 10 (1.89%) OpenShift
12 9 (1.70%) PaaS
13 8 (1.51%) Azure Monitor
14 7 (1.32%) IaaS
15 5 (0.95%) Microsoft Copilot
16 4 (0.76%) Amazon CloudWatch
16 4 (0.76%) Azure AI
16 4 (0.76%) PowerApps
17 3 (0.57%) Serverless
Communications & Networking
1 36 (6.81%) DNS
2 32 (6.05%) VPN
3 29 (5.48%) TCP/IP
4 26 (4.91%) Firewall
5 22 (4.16%) DHCP
6 19 (3.59%) Wi-Fi
7 17 (3.21%) VLAN
8 15 (2.84%) Network Security
9 11 (2.08%) WebEx
10 8 (1.51%) Cisco ISE
10 8 (1.51%) TACACS
11 7 (1.32%) Wireless
12 6 (1.13%) SAN
13 4 (0.76%) HTTP
13 4 (0.76%) Internet
13 4 (0.76%) WAN
14 3 (0.57%) LAN
15 2 (0.38%) Intranet
15 2 (0.38%) SNMP
15 2 (0.38%) SSL
Database & Business Intelligence
1 17 (3.21%) SQL Server
2 16 (3.02%) Power BI
3 7 (1.32%) PostgreSQL
4 5 (0.95%) SQL Server Analysis Services
4 5 (0.95%) SQL Server Integration Services
4 5 (0.95%) SQL Server Reporting Services
5 3 (0.57%) Data Warehouse
5 3 (0.57%) Metadata
6 2 (0.38%) Redis
7 1 (0.19%) Amazon QuickSight
7 1 (0.19%) Azure SQL Database
7 1 (0.19%) Big Data
7 1 (0.19%) BusinessObjects
7 1 (0.19%) Enterprise Data Warehouse
7 1 (0.19%) Oracle BI EE
7 1 (0.19%) Oracle Database
7 1 (0.19%) Oracle ODI
7 1 (0.19%) Relational Database
Development Applications
1 79 (14.93%) JIRA
2 10 (1.89%) Git
3 5 (0.95%) Chocolatey
3 5 (0.95%) Jenkins
4 4 (0.76%) MSI
5 3 (0.57%) GitLab
5 3 (0.57%) ScriptRunner
6 2 (0.38%) AdminStudio
6 2 (0.38%) Artifactory
6 2 (0.38%) Bitbucket
6 2 (0.38%) Claude Code
6 2 (0.38%) InstallShield
General
1 236 (44.61%) Social Skills
2 104 (19.66%) Analytical Skills
3 97 (18.34%) Finance
4 37 (6.99%) Public Sector
5 30 (5.67%) Banking
6 28 (5.29%) Telecoms
7 17 (3.21%) Organisational Skills
8 16 (3.02%) Legal
9 14 (2.65%) Inclusion and Diversity
10 9 (1.70%) Influencing Skills
11 8 (1.51%) Documentation Skills
12 7 (1.32%) Law
12 7 (1.32%) Presentation Skills
13 6 (1.13%) Financial Institution
13 6 (1.13%) Retail
14 5 (0.95%) Military
15 4 (0.76%) Front Office
15 4 (0.76%) Manufacturing
16 3 (0.57%) Italian Language
17 2 (0.38%) German Language
Job Titles
1 81 (15.31%) Architect
2 60 (11.34%) Analyst
3 54 (10.21%) Developer
4 53 (10.02%) ServiceNow Developer
5 45 (8.51%) Support Engineer
6 39 (7.37%) Consultant
6 39 (7.37%) IT Support
7 37 (6.99%) Senior
8 35 (6.62%) ServiceNow Architect
9 33 (6.24%) Lead
10 31 (5.86%) IT Engineer
10 31 (5.86%) Service Manager
11 26 (4.91%) Desktop Support
12 25 (4.73%) IT Support Engineer
13 24 (4.54%) IT Manager
13 24 (4.54%) Solutions Architect
14 22 (4.16%) Applications Support
14 22 (4.16%) Designer
14 22 (4.16%) Support Analyst
15 20 (3.78%) Business Analyst
Libraries, Frameworks & Software Standards
1 80 (15.12%) REST
2 43 (8.13%) SOAP
3 23 (4.35%) Terraform
4 14 (2.65%) Web Services
5 11 (2.08%) SailPoint
6 9 (1.70%) XML
7 8 (1.51%) HTML
7 8 (1.51%) JSON
8 7 (1.32%) CSS
9 5 (0.95%) .NET
9 5 (0.95%) LDAP
10 4 (0.76%) Ajax
10 4 (0.76%) JDBC
10 4 (0.76%) Microsoft Graph
10 4 (0.76%) RESTful
11 3 (0.57%) Middleware
11 3 (0.57%) OAuth
11 3 (0.57%) Software Packaging
12 2 (0.38%) ADO
12 2 (0.38%) EDI
Miscellaneous
1 107 (20.23%) CMDB
2 87 (16.45%) Onboarding
3 27 (5.10%) Enterprise Software
4 23 (4.35%) Management Information System
5 20 (3.78%) Product Ownership
6 15 (2.84%) Video Conferencing
7 13 (2.46%) Cloud Native
8 12 (2.27%) Data Centre
8 12 (2.27%) Virtual Team
9 11 (2.08%) AI Agents
9 11 (2.08%) Greenfield Project
10 9 (1.70%) Web Conferencing
11 7 (1.32%) Hybrid Cloud
11 7 (1.32%) iPhone
12 6 (1.13%) Security Posture
12 6 (1.13%) Self-Motivation
13 5 (0.95%) Clustering
13 5 (0.95%) Cyber Threat
13 5 (0.95%) Operational Technology
13 5 (0.95%) Replication
Operating Systems
1 116 (21.93%) Windows
2 27 (5.10%) Windows 10
3 25 (4.73%) Mac OS
4 23 (4.35%) Apple iOS
5 14 (2.65%) Android
6 12 (2.27%) Linux
7 11 (2.08%) Windows Server
8 2 (0.38%) VMS
8 2 (0.38%) Windows Server 2016
8 2 (0.38%) Windows Server 2019
9 1 (0.19%) Red Hat Enterprise Linux
9 1 (0.19%) Ubuntu
9 1 (0.19%) Windows Server 2008
9 1 (0.19%) Windows Server 2012
Processes & Methodologies
1 245 (46.31%) Service Management
2 230 (43.48%) ITIL
3 147 (27.79%) Stakeholder Management
4 121 (22.87%) Problem-Solving
5 99 (18.71%) Continuous Improvement
6 91 (17.20%) Service Delivery
7 88 (16.64%) Agile
8 77 (14.56%) Customer Service
9 67 (12.67%) Change Management
9 67 (12.67%) Roadmaps
10 61 (11.53%) AI
11 55 (10.40%) Incident Management
12 54 (10.21%) Stakeholder Engagement
13 52 (9.83%) DevOps
14 42 (7.94%) Migration
14 42 (7.94%) Observability
15 41 (7.75%) Decision-Making
16 40 (7.56%) Workflow
17 38 (7.18%) Data Modelling
18 37 (6.99%) Asset Management
Programming Languages
1 51 (9.64%) PowerShell
2 34 (6.43%) JavaScript
3 33 (6.24%) Python
4 26 (4.91%) SQL
5 9 (1.70%) Bash
6 8 (1.51%) Java
7 4 (0.76%) BeanShell
8 3 (0.57%) Groovy
8 3 (0.57%) PL/SQL
8 3 (0.57%) VBScript
9 2 (0.38%) ActionScript
9 2 (0.38%) ActionScript 2.0
9 2 (0.38%) Delphi
9 2 (0.38%) Korn
10 1 (0.19%) Apex Code
10 1 (0.19%) Bicep
10 1 (0.19%) Shell Script
10 1 (0.19%) TypeScript
Qualifications
1 118 (22.31%) Security Cleared
2 91 (17.20%) SC Cleared
3 35 (6.62%) Degree
4 30 (5.67%) ITIL Certification
5 25 (4.73%) A+ Certification
6 16 (3.02%) BPSS Clearance
7 15 (2.84%) ITIL Foundation Certificate
8 14 (2.65%) Computer Science Degree
8 14 (2.65%) PMP
9 12 (2.27%) PMI Certification
10 11 (2.08%) Microsoft Certification
11 9 (1.70%) Azure Certification
12 8 (1.51%) DV Cleared
13 6 (1.13%) Network+ Certification
14 5 (0.95%) CISM
14 5 (0.95%) CISSP
15 3 (0.57%) CEH
15 3 (0.57%) Cisco Certification
16 2 (0.38%) CCNP
16 2 (0.38%) TOGAF Certification
Quality Assurance & Compliance
1 55 (10.40%) SLA
2 19 (3.59%) QA
3 17 (3.21%) Data Quality
4 16 (3.02%) ISO/IEC 27001
5 12 (2.27%) NIST
6 10 (1.89%) GRC
7 7 (1.32%) GDPR
8 5 (0.95%) COBIT
8 5 (0.95%) Cyber Essentials
8 5 (0.95%) Sarbanes-Oxley
9 4 (0.76%) Cyber Essentials PLUS
9 4 (0.76%) NCSC
9 4 (0.76%) PCI DSS
10 3 (0.57%) ISO/IEC 20000
11 2 (0.38%) PMO
12 1 (0.19%) Accessibility
12 1 (0.19%) Actionable Recommendations
12 1 (0.19%) ISO/IEC 19770
System Software
1 81 (15.31%) Active Directory
2 20 (3.78%) VMware Infrastructure
3 15 (2.84%) Virtual Desktop
4 9 (1.70%) IAG
5 4 (0.76%) Docker
5 4 (0.76%) Virtual Machines
6 2 (0.38%) Firmware
6 2 (0.38%) Hyper-V
6 2 (0.38%) Microsoft App-V
7 1 (0.19%) VMware ESXi
7 1 (0.19%) vSphere
Systems Management
1 48 (9.07%) Microsoft Intune
2 29 (5.48%) SCCM
3 12 (2.27%) Grafana
4 11 (2.08%) Single Sign-On
5 8 (1.51%) Kubernetes
6 7 (1.32%) Ansible
6 7 (1.32%) Control-M
6 7 (1.32%) FortiGate
7 4 (0.76%) Microsoft Clustering
7 4 (0.76%) WSUS
8 3 (0.57%) ITRS Geneos
9 2 (0.38%) Jamf Pro
9 2 (0.38%) Kibana
9 2 (0.38%) PowerCLI
9 2 (0.38%) Prometheus
10 1 (0.19%) SCOM
10 1 (0.19%) SCOrch
Vendors
1 303 (57.28%) ServiceNow
2 156 (29.49%) Microsoft
3 28 (5.29%) BMC
4 27 (5.10%) Remedy
5 24 (4.54%) VMware
6 23 (4.35%) Splunk
7 22 (4.16%) Dynatrace
8 21 (3.97%) Salesforce
9 16 (3.02%) SAP
10 15 (2.84%) Cisco
10 15 (2.84%) Okta
11 13 (2.46%) Apple
12 12 (2.27%) Adobe
13 11 (2.08%) CyberArk
14 10 (1.89%) Autodesk
14 10 (1.89%) Citrix
14 10 (1.89%) MuleSoft
15 9 (1.70%) Palo Alto
16 8 (1.51%) Conga
16 8 (1.51%) DocuSign