Period
to

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 29 June 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > London
6 months to
29 Jun 2022
Same period 2021 Same period 2020
Rank 201 298 281
Rank change year-on-year +97 -17 -55
Contract jobs citing ITSM 546 221 120
As % of all contract jobs advertised in London 1.39% 0.82% 0.69%
As % of the Processes & Methodologies category 1.52% 0.89% 0.76%
Number of daily rates quoted 407 152 81
10th Percentile £217 £200 £200
25th Percentile £425 £368 £300
Median daily rate (50th Percentile) £540 £495 £475
Median % change year-on-year +9.09% +4.21% -5.00%
75th Percentile £638 £538 £575
90th Percentile £725 £625 £700
England median daily rate £500 £475 £428
% change year-on-year +5.26% +11.11% -10.00%
Number of hourly rates quoted 5 4 3
10th Percentile £17.30 £21.93 £14.40
25th Percentile £18.50 £24.87 £14.44
Median hourly rate £21.00 £27.50 £15.00
Median % change year-on-year -23.64% +83.33% -18.03%
75th Percentile £32.60 £28.20 £16.25
90th Percentile £34.04 £28.56 £16.69
England median hourly rate £13.66 £18.50 £16.50
% change year-on-year -26.16% +12.12% -17.50%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 35,951 24,701 15,706
As % of all contract IT jobs advertised in London 91.52% 91.38% 89.95%
Number of daily rates quoted 26,312 17,679 11,295
10th Percentile £400 £360 £331
25th Percentile £475 £438 £425
Median daily rate (50th Percentile) £575 £525 £525
Median % change year-on-year +9.52% - +0.96%
75th Percentile £690 £638 £623
90th Percentile £788 £713 £713
England median daily rate £550 £500 £480
% change year-on-year +10.00% +4.17% +1.05%
Number of hourly rates quoted 376 241 183
10th Percentile £17.19 £15.73 £14.08
25th Percentile £23.91 £20.75 £19.99
Median hourly rate £36.75 £32.85 £33.68
Median % change year-on-year +11.87% -2.45% +49.67%
75th Percentile £53.75 £51.00 £47.83
90th Percentile £69.06 £65.75 £61.25
England median hourly rate £28.41 £24.00 £22.74
% change year-on-year +18.38% +5.56% -1.00%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing ITSM in London.

Daily rate trend for ITSM in London

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 29 June 2022.

Daily rate histogram for ITSM in London

ITSM
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing ITSM in London.

Hourly rate trend for ITSM in London

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 29 June 2022.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 29 June 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +17 74 £550 +8.11% 27
West London +1 17 £412 +122.57% 7
South London -11 7 £450 +1.41% 4
East London -11 5 £245 -35.70% 4
ITSM
England

For the 6 months to 29 June 2022, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region with a requirement for ITSM.

1 299 (54.76%) Service Management
2 265 (48.53%) ITIL
3 185 (33.88%) ServiceNow
4 146 (26.74%) Finance
5 133 (24.36%) Social Skills
6 128 (23.44%) Agile
7 103 (18.86%) Microsoft
8 91 (16.67%) Azure
9 78 (14.29%) Windows
10 77 (14.10%) Change Management
11 73 (13.37%) Project Management
12 72 (13.19%) Service Delivery
13 65 (11.90%) Microsoft 365
14 63 (11.54%) Stakeholder Management
15 60 (10.99%) Active Directory
16 59 (10.81%) Problem-Solving
17 58 (10.62%) Migration
18 57 (10.44%) DevOps
19 56 (10.26%) Service Design
20 55 (10.07%) Public Sector
21 52 (9.52%) Incident Management
22 50 (9.16%) Analytical Skills
23 49 (8.97%) Security Cleared
24 48 (8.79%) Data Centre
25 47 (8.61%) SLA
26 46 (8.42%) Problem Management
27 45 (8.24%) JIRA
27 45 (8.24%) CMDB
27 45 (8.24%) Scrum
28 41 (7.51%) Risk Management

ITSM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (4.58%) SharePoint
2 21 (3.85%) Confluence
3 9 (1.65%) MS Exchange
3 9 (1.65%) WebSphere
3 9 (1.65%) WebSphere Application Server
4 6 (1.10%) SAS
5 5 (0.92%) Apache
5 5 (0.92%) CMS
6 4 (0.73%) JBoss
6 4 (0.73%) nginx
6 4 (0.73%) Red Hat Fuse
7 3 (0.55%) IIS
8 2 (0.37%) Apache Spark
8 2 (0.37%) IBM HTTP Server
9 1 (0.18%) BizTalk Server
9 1 (0.18%) Exchange Server 2003
9 1 (0.18%) Exchange Server 2010
9 1 (0.18%) Mattermost
9 1 (0.18%) Tomcat
Applications
1 28 (5.13%) Microsoft Office
2 17 (3.11%) Microsoft Project
3 15 (2.75%) Microsoft Excel
4 10 (1.83%) MS Visio
5 7 (1.28%) Microsoft PowerPoint
6 3 (0.55%) Acrobat
6 3 (0.55%) Chatbot
Business Applications
1 26 (4.76%) Remedy ITSM
2 6 (1.10%) Oracle ERP
3 5 (0.92%) Dynamics NAV
3 5 (0.92%) Elite 3E
3 5 (0.92%) Eloqua
4 3 (0.55%) assyst
4 3 (0.55%) Carpe Diem
4 3 (0.55%) Dynamics CRM
5 2 (0.37%) BPCS
5 2 (0.37%) Fidessa
5 2 (0.37%) SAP ERP
6 1 (0.18%) Dynamics AX
6 1 (0.18%) HFM
6 1 (0.18%) Oracle Applications
6 1 (0.18%) Oracle Receivables
6 1 (0.18%) PeopleSoft HRMS
Cloud Services
1 91 (16.67%) Azure
2 65 (11.90%) Microsoft 365
3 36 (6.59%) SaaS
4 27 (4.95%) AWS
5 25 (4.58%) Azure Active Directory
6 13 (2.38%) OneDrive
7 11 (2.01%) IaaS
8 10 (1.83%) Azure DevOps
9 8 (1.47%) GitHub
9 8 (1.47%) PaaS
10 7 (1.28%) Power Platform
11 6 (1.10%) Cloud Computing
11 6 (1.10%) IBM Cloud
11 6 (1.10%) SoftLayer
12 5 (0.92%) Mimecast
12 5 (0.92%) Serverless
13 4 (0.73%) Azure Sentinel
14 3 (0.55%) Azure Functions
14 3 (0.55%) Azure Monitor
14 3 (0.55%) Power Automate
Communications & Networking
1 28 (5.13%) DNS
2 17 (3.11%) VPN
3 16 (2.93%) DHCP
3 16 (2.93%) Firewall
4 11 (2.01%) LAN
4 11 (2.01%) SD-WAN
4 11 (2.01%) WAN
5 9 (1.65%) SAN
6 8 (1.47%) MPLS
6 8 (1.47%) TCP/IP
7 7 (1.28%) Network Security
7 7 (1.28%) SMTP
7 7 (1.28%) VoIP
7 7 (1.28%) Wi-Fi
7 7 (1.28%) Wireless
8 6 (1.10%) NAS
8 6 (1.10%) Skype
9 5 (0.92%) Internet
9 5 (0.92%) IPsec
10 4 (0.73%) SSL
Database & Business Intelligence
1 14 (2.56%) SQL Server
2 10 (1.83%) Relational Database
3 8 (1.47%) Data Warehouse
4 6 (1.10%) BusinessObjects
5 5 (0.92%) Power BI
6 3 (0.55%) RDBMS
7 2 (0.37%) Crystal Reports
7 2 (0.37%) DynamoDB
7 2 (0.37%) PostgreSQL
8 1 (0.18%) Amazon RDS
8 1 (0.18%) Big Data
8 1 (0.18%) DocumentDB
8 1 (0.18%) Oracle Database
8 1 (0.18%) Parquet
8 1 (0.18%) Tableau
Development Applications
1 45 (8.24%) JIRA
2 6 (1.10%) Bitbucket
3 5 (0.92%) Jenkins
4 4 (0.73%) Git (software)
5 2 (0.37%) Atlassian Bamboo
5 2 (0.37%) JIRA Agile
5 2 (0.37%) ScriptRunner
6 1 (0.18%) AppScan
6 1 (0.18%) Artifactory
6 1 (0.18%) GitLab
6 1 (0.18%) IBM UrbanCode
6 1 (0.18%) Postman
6 1 (0.18%) SoapUI
6 1 (0.18%) Team Foundation Server
6 1 (0.18%) TeamCity
6 1 (0.18%) Visual Studio
General
1 146 (26.74%) Finance
2 133 (24.36%) Social Skills
3 55 (10.07%) Public Sector
4 50 (9.16%) Analytical Skills
5 41 (7.51%) Banking
6 33 (6.04%) Telecoms
7 16 (2.93%) Marketing
7 16 (2.93%) Presentation Skills
8 14 (2.56%) Influencing Skills
9 13 (2.38%) Inclusion and Diversity
10 11 (2.01%) Electronics
10 11 (2.01%) Manufacturing
11 10 (1.83%) Legal
11 10 (1.83%) Retail
12 9 (1.65%) Law
12 9 (1.65%) Organisational Skills
13 8 (1.47%) Financial Institution
14 5 (0.92%) Advertising
14 5 (0.92%) Digital Economy
14 5 (0.92%) Documentation Skills
Job Titles
1 71 (13.00%) Analyst
2 70 (12.82%) Service Manager
3 55 (10.07%) Architect
4 52 (9.52%) Consultant
5 38 (6.96%) IT Manager
6 34 (6.23%) Developer
7 31 (5.68%) Project Manager
8 30 (5.49%) Business Analyst
9 28 (5.13%) ServiceNow Developer
10 26 (4.76%) IT Services Manager
11 21 (3.85%) Desktop Support
12 20 (3.66%) Service Analyst
12 20 (3.66%) Solutions Architect
12 20 (3.66%) Support Engineer
13 17 (3.11%) Delivery Manager
14 15 (2.75%) Service Delivery Manager
15 14 (2.56%) Service Transition Leader
16 13 (2.38%) Business Consultant
16 13 (2.38%) ServiceNow Consultant
16 13 (2.38%) Support Analyst
Libraries, Frameworks & Software Standards
1 24 (4.40%) XML
2 23 (4.21%) Web Services
3 22 (4.03%) HTML
4 16 (2.93%) AngularJS
4 16 (2.93%) CSS
5 15 (2.75%) REST
6 13 (2.38%) JSON
7 12 (2.20%) SOAP
8 8 (1.47%) J2EE
8 8 (1.47%) LDAP
9 7 (1.28%) .NET
10 6 (1.10%) SailPoint
11 5 (0.92%) .NET Framework
11 5 (0.92%) 802.1X
11 5 (0.92%) EJB
11 5 (0.92%) Oracle Fusion
11 5 (0.92%) SAML
12 4 (0.73%) Apache CXF
12 4 (0.73%) XHTML
12 4 (0.73%) XSD
Miscellaneous
1 48 (8.79%) Data Centre
2 45 (8.24%) CMDB
3 25 (4.58%) Management Information System
4 13 (2.38%) Self-Motivation
5 12 (2.20%) Virtual Team
6 11 (2.01%) Legacy Systems
6 11 (2.01%) User Experience
7 10 (1.83%) NHS
8 8 (1.47%) Blackberry
9 6 (1.10%) Mainframe
10 5 (0.92%) Cloud Native
10 5 (0.92%) EMC VMAX
10 5 (0.92%) Fat Client
10 5 (0.92%) Hybrid Cloud
10 5 (0.92%) Thin Client
10 5 (0.92%) Video Conferencing
11 4 (0.73%) Data Structures
11 4 (0.73%) EMC VNX
11 4 (0.73%) iPhone
11 4 (0.73%) Wiki
Operating Systems
1 78 (14.29%) Windows
2 32 (5.86%) Windows Server
3 31 (5.68%) Windows 10
4 22 (4.03%) Linux
5 12 (2.20%) Android
5 12 (2.20%) Apple iOS
6 10 (1.83%) Unix
6 10 (1.83%) Windows 7
7 6 (1.10%) Mac OS
7 6 (1.10%) zOS
8 4 (0.73%) VMS
8 4 (0.73%) Windows Server 2012
9 3 (0.55%) Windows 8
9 3 (0.55%) Windows Server 2003
10 2 (0.37%) Mac OS X
10 2 (0.37%) Red Hat Enterprise Linux
10 2 (0.37%) Windows Server 2008
11 1 (0.18%) CentOS
11 1 (0.18%) Ubuntu
11 1 (0.18%) Windows 2000 Server
Processes & Methodologies
1 299 (54.76%) Service Management
2 265 (48.53%) ITIL
3 128 (23.44%) Agile
4 77 (14.10%) Change Management
5 73 (13.37%) Project Management
6 72 (13.19%) Service Delivery
7 63 (11.54%) Stakeholder Management
8 59 (10.81%) Problem-Solving
9 58 (10.62%) Migration
10 57 (10.44%) DevOps
11 56 (10.26%) Service Design
12 52 (9.52%) Incident Management
13 46 (8.42%) Problem Management
14 45 (8.24%) Scrum
15 41 (7.51%) ITIL V3
15 41 (7.51%) Risk Management
16 37 (6.78%) Decision-Making
17 33 (6.04%) Configuration Management
18 32 (5.86%) Project Delivery
19 29 (5.31%) Workflow
Programming Languages
1 37 (6.78%) JavaScript
2 34 (6.23%) PowerShell
3 25 (4.58%) Java
4 14 (2.56%) SQL
5 11 (2.01%) Python
6 9 (1.65%) C#
7 5 (0.92%) VBScript
8 3 (0.55%) Bash
8 3 (0.55%) R
9 2 (0.37%) C
9 2 (0.37%) Groovy
9 2 (0.37%) Perl
9 2 (0.37%) Shell Script
9 2 (0.37%) VB
10 1 (0.18%) C++
10 1 (0.18%) Ruby
10 1 (0.18%) VB.NET
Qualifications
1 49 (8.97%) Security Cleared
2 41 (7.51%) ITIL Certification
3 40 (7.33%) SC Cleared
4 16 (2.93%) Degree
5 15 (2.75%) DV Cleared
6 11 (2.01%) ITIL Foundation Certificate
7 10 (1.83%) PMI Certification
8 8 (1.47%) IIBA
8 8 (1.47%) PMP
9 7 (1.28%) CCNA
9 7 (1.28%) Cisco Certification
10 6 (1.10%) CCNP
10 6 (1.10%) Microsoft Certification
11 5 (0.92%) Computer Science Degree
11 5 (0.92%) ISTQB
12 4 (0.73%) MCSA
13 3 (0.55%) Master's Degree
14 2 (0.37%) CCSK
14 2 (0.37%) CompTIA Security+
14 2 (0.37%) CRISC
Quality Assurance & Compliance
1 47 (8.61%) SLA
2 17 (3.11%) PMO
3 14 (2.56%) QA
4 11 (2.01%) GRC
5 6 (1.10%) GDPR
6 5 (0.92%) COBIT
6 5 (0.92%) ISO/IEC 27001
6 5 (0.92%) PCI DSS
7 3 (0.55%) ISO/IEC 20000
8 2 (0.37%) ITGC
8 2 (0.37%) NCSC
9 1 (0.18%) Data Quality
9 1 (0.18%) Disclosure Scotland
9 1 (0.18%) IFRS
9 1 (0.18%) IFRS 17
System Software
1 60 (10.99%) Active Directory
2 20 (3.66%) VMware Infrastructure
3 12 (2.20%) Virtual Desktop
4 11 (2.01%) vSphere
5 9 (1.65%) BitLocker
6 5 (0.92%) XenApp
7 4 (0.73%) EMC RecoverPoint
7 4 (0.73%) NFS
7 4 (0.73%) Virtual Machines
8 3 (0.55%) Docker
9 2 (0.37%) Hyper-V
9 2 (0.37%) VMware ESXi
10 1 (0.18%) Citrix Hypervisor
10 1 (0.18%) Terminal Services
Systems Management
1 29 (5.31%) SCCM
2 25 (4.58%) Microsoft Intune
3 13 (2.38%) SCOM
4 12 (2.20%) Single Sign-On
5 7 (1.28%) Ansible
6 5 (0.92%) Terraform
6 5 (0.92%) WSUS
7 4 (0.73%) EMC VPLEX
7 4 (0.73%) VxRail
8 3 (0.55%) HP ALM
8 3 (0.55%) Jamf Pro
8 3 (0.55%) Kubernetes
8 3 (0.55%) Nagios
8 3 (0.55%) Prometheus
9 2 (0.37%) Active Directory Federation Services
9 2 (0.37%) AppManager
9 2 (0.37%) NetBackup
9 2 (0.37%) Norton AntiVirus
9 2 (0.37%) SCOrch
9 2 (0.37%) vCenter Server
Vendors
1 185 (33.88%) ServiceNow
2 103 (18.86%) Microsoft
3 37 (6.78%) VMware
4 26 (4.76%) Remedy
5 24 (4.40%) Citrix
6 23 (4.21%) Oracle
7 21 (3.85%) SAP
8 17 (3.11%) Cisco
9 12 (2.20%) Apple
10 11 (2.01%) Okta
10 11 (2.01%) Snow
11 9 (1.65%) HP
11 9 (1.65%) Palo Alto
12 8 (1.47%) EMC
13 7 (1.28%) Reuters
13 7 (1.28%) Salesforce.com
13 7 (1.28%) Splunk
14 6 (1.10%) Adobe
14 6 (1.10%) BMC
14 6 (1.10%) MuleSoft