ITSM Contract Job Trends in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 4 July 2026, with comparisons to the same periods in the previous two years.

6 months to
4 Jul 2026
Same period 2025 Same period 2024
Rank 129 168 168
Rank change year-on-year +39 0 -27
Contract jobs citing ITSM 423 221 268
As % of all contract jobs in London 2.19% 1.67% 1.52%
As % of the Processes & Methodologies category 2.46% 1.81% 1.72%
Number of daily rates quoted 274 145 157
10th Percentile £317 £213 £240
25th Percentile £425 £313 £400
Median daily rate (50th Percentile) £540 £500 £500
Median % change year-on-year +8.00% - +5.26%
75th Percentile £622 £608 £588
90th Percentile £789 £700 £688
England median daily rate £518 £450 £495
% change year-on-year +15.09% -9.09% +4.21%
Number of hourly rates quoted 12 1 5
10th Percentile - - £16.85
25th Percentile £18.75 - -
Median hourly rate £19.50 £18.13 £18.13
Median % change year-on-year +7.56% - +6.24%
75th Percentile £22.75 - £57.50
90th Percentile £25.75 - £63.80
England median hourly rate £26.50 £18.82 £17.57
% change year-on-year +40.81% +7.14% +21.14%

All Process & Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,207 12,190 15,592
As % of all contract IT jobs advertised in London 88.94% 92.22% 88.49%
Number of daily rates quoted 11,434 8,142 11,106
10th Percentile £360 £331 £340
25th Percentile £438 £425 £445
Median daily rate (50th Percentile) £538 £550 £550
Median % change year-on-year -2.27% - -5.98%
75th Percentile £650 £675 £675
90th Percentile £763 £800 £800
England median daily rate £523 £515 £525
% change year-on-year +1.46% -1.90% -4.55%
Number of hourly rates quoted 265 227 296
10th Percentile £17.60 £16.50 £15.97
25th Percentile £23.16 £24.66 £20.02
Median hourly rate £37.00 £32.50 £30.00
Median % change year-on-year +13.85% +8.33% -25.47%
75th Percentile £59.00 £50.25 £48.75
90th Percentile £81.25 £63.45 £68.75
England median hourly rate £47.00 £25.15 £38.12
% change year-on-year +86.88% -34.02% +1.65%

ITSM
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in London.

ITSM job vacancy trend in London

ITSM
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing ITSM.

Contractor daily rate distribution trend for jobs in London citing ITSM

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 4 July 2026.

Daily rate histogram for ITSM in London

ITSM
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing ITSM.

Contractor hourly rate distribution trend for jobs in London citing ITSM

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 4 July 2026.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 4 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -16 44 £569 +13.75% 21
West London -9 20 £400 +60.00% 6
East London +1 4 £348 -44.84% 1
South London -6 4 - - 1
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (2.60%) Confluence
2 8 (1.89%) SharePoint
3 5 (1.18%) Microsoft Exchange
4 2 (0.47%) Apache Spark
5 1 (0.24%) OpenStack
5 1 (0.24%) Oracle SOA Suite
Applications
1 10 (2.36%) AutoCAD
2 8 (1.89%) Revit
3 6 (1.42%) Microsoft Excel
4 3 (0.71%) Chatbot
4 3 (0.71%) MS Visio
5 1 (0.24%) Microsoft Office
5 1 (0.24%) Microsoft PowerPoint
5 1 (0.24%) Microsoft Project
Business Applications
1 22 (5.20%) Remedy ITSM
2 2 (0.47%) Sparx Enterprise Architect
3 1 (0.24%) Eloqua
3 1 (0.24%) Oracle Applications
3 1 (0.24%) Oracle EBS
3 1 (0.24%) Remedy AR System
3 1 (0.24%) SAP S/4HANA
Cloud Services
1 93 (21.99%) Azure
2 57 (13.48%) AWS
3 43 (10.17%) Microsoft 365
4 36 (8.51%) SaaS
5 24 (5.67%) Entra ID
6 18 (4.26%) OpenShift
7 16 (3.78%) Power Platform
8 14 (3.31%) Datadog
8 14 (3.31%) PaaS
9 13 (3.07%) GCP
10 12 (2.84%) IaaS
11 10 (2.36%) GitHub
12 9 (2.13%) Microsoft Copilot
13 7 (1.65%) Azure AKS
13 7 (1.65%) Azure DevOps
14 6 (1.42%) Copilot Studio
14 6 (1.42%) OneDrive
14 6 (1.42%) Power Automate
14 6 (1.42%) PowerApps
15 5 (1.18%) Azure Monitor
Communications & Networking
1 27 (6.38%) Firewall
2 18 (4.26%) VLAN
3 15 (3.55%) DNS
3 15 (3.55%) Network Security
3 15 (3.55%) VPN
4 12 (2.84%) Wi-Fi
5 11 (2.60%) Cisco ISE
5 11 (2.60%) DHCP
5 11 (2.60%) TACACS
6 10 (2.36%) TCP/IP
7 9 (2.13%) WAN
8 7 (1.65%) SAN
9 5 (1.18%) WebEx
10 4 (0.95%) LAN
10 4 (0.95%) SD-WAN
11 3 (0.71%) SNMP
11 3 (0.71%) Wireless
12 2 (0.47%) BGP
12 2 (0.47%) Internet
12 2 (0.47%) SSL
Database & Business Intelligence
1 15 (3.55%) Power BI
2 9 (2.13%) SQL Server
3 8 (1.89%) PostgreSQL
4 2 (0.47%) Apache Cassandra
4 2 (0.47%) Elasticsearch
4 2 (0.47%) Flink
4 2 (0.47%) InfluxDB
4 2 (0.47%) MongoDB
4 2 (0.47%) MySQL
4 2 (0.47%) NoSQL
4 2 (0.47%) Relational Database
4 2 (0.47%) TimescaleDB
5 1 (0.24%) Amazon QuickSight
5 1 (0.24%) Data Warehouse
5 1 (0.24%) Enterprise Data Warehouse
5 1 (0.24%) Metadata
5 1 (0.24%) Oracle Database
5 1 (0.24%) Oracle ODI
5 1 (0.24%) Redis
5 1 (0.24%) SQL Server Reporting Services
Development Applications
1 73 (17.26%) JIRA
2 13 (3.07%) Jenkins
3 9 (2.13%) Git
4 7 (1.65%) Chocolatey
5 4 (0.95%) ScriptRunner
6 2 (0.47%) AdminStudio
6 2 (0.47%) InstallShield
6 2 (0.47%) MSI
6 2 (0.47%) Robot Framework
7 1 (0.24%) Bitbucket
7 1 (0.24%) Claude Code
7 1 (0.24%) Cypress.io
7 1 (0.24%) GitLab
7 1 (0.24%) Selenium
7 1 (0.24%) TestRail
General
1 163 (38.53%) Social Skills
2 82 (19.39%) Finance
3 80 (18.91%) Analytical Skills
4 24 (5.67%) Banking
4 24 (5.67%) Telecoms
5 22 (5.20%) Documentation Skills
6 20 (4.73%) Public Sector
7 16 (3.78%) Influencing Skills
7 16 (3.78%) Legal
8 9 (2.13%) Inclusion and Diversity
9 6 (1.42%) Organisational Skills
10 5 (1.18%) Billing
10 5 (1.18%) Financial Institution
10 5 (1.18%) Presentation Skills
10 5 (1.18%) Retail
11 3 (0.71%) Military
12 2 (0.47%) General Ledger
13 1 (0.24%) International Banking
13 1 (0.24%) Legal Technology
13 1 (0.24%) Manufacturing
Job Titles
1 73 (17.26%) Architect
2 48 (11.35%) Analyst
3 42 (9.93%) Consultant
3 42 (9.93%) Developer
4 39 (9.22%) ServiceNow Architect
5 38 (8.98%) Senior
6 32 (7.57%) ServiceNow Developer
7 26 (6.15%) IT Manager
8 23 (5.44%) Lead
9 21 (4.96%) Service Manager
10 16 (3.78%) IT Support
10 16 (3.78%) Support Engineer
11 14 (3.31%) Applications Support
11 14 (3.31%) Business Analyst
11 14 (3.31%) CyberArk Architect
11 14 (3.31%) ITSM Consultant
12 13 (3.07%) Applications Support Analyst
12 13 (3.07%) Network Engineer
13 12 (2.84%) Senior Developer
13 12 (2.84%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 64 (15.13%) REST
2 42 (9.93%) SOAP
3 15 (3.55%) LDAP
3 15 (3.55%) Web Services
4 12 (2.84%) OpenID
4 12 (2.84%) SAML
5 6 (1.42%) .NET
5 6 (1.42%) Middleware
6 5 (1.18%) JSON
6 5 (1.18%) XML
7 4 (0.95%) HTML
7 4 (0.95%) Microsoft Graph
7 4 (0.95%) OpenTelemetry
8 3 (0.71%) CSS
8 3 (0.71%) Kafka
8 3 (0.71%) RESTful
8 3 (0.71%) SailPoint
9 2 (0.47%) EDI
9 2 (0.47%) Node.js
9 2 (0.47%) RabbitMQ
Miscellaneous
1 100 (23.64%) CMDB
2 56 (13.24%) Onboarding
3 25 (5.91%) Product Ownership
4 23 (5.44%) Cloud Native
5 17 (4.02%) Enterprise Software
6 10 (2.36%) Data Centre
6 10 (2.36%) Virtual Team
7 9 (2.13%) AI Agents
7 9 (2.13%) Security Posture
8 8 (1.89%) Greenfield Project
9 7 (1.65%) Cyber Threat
9 7 (1.65%) Management Information System
10 5 (1.18%) Analytical Mindset
10 5 (1.18%) Hybrid Cloud
10 5 (1.18%) iPhone
10 5 (1.18%) Mobile App
10 5 (1.18%) Video Conferencing
11 4 (0.95%) Distributed Systems
11 4 (0.95%) Self-Motivation
12 3 (0.71%) Web Conferencing
Operating Systems
1 54 (12.77%) Windows
2 11 (2.60%) Mac OS
3 6 (1.42%) Android
3 6 (1.42%) Apple iOS
3 6 (1.42%) Windows 10
3 6 (1.42%) Windows Server
4 4 (0.95%) Windows Server 2016
5 3 (0.71%) Linux
5 3 (0.71%) Windows Server 2019
6 1 (0.24%) Red Hat Enterprise Linux
6 1 (0.24%) Ubuntu
6 1 (0.24%) VMS
6 1 (0.24%) Windows Server 2012
Processes & Methodologies
1 183 (43.26%) ITIL
2 163 (38.53%) Service Management
3 110 (26.00%) Stakeholder Management
4 91 (21.51%) Problem-Solving
5 78 (18.44%) Agile
6 71 (16.78%) Continuous Improvement
7 68 (16.08%) Service Delivery
8 59 (13.95%) DevOps
9 57 (13.48%) Change Management
10 56 (13.24%) Roadmaps
11 52 (12.29%) Stakeholder Engagement
12 48 (11.35%) Incident Management
13 47 (11.11%) Problem Management
14 46 (10.87%) Workflow
15 45 (10.64%) AI
16 42 (9.93%) CI/CD
17 40 (9.46%) Customer Service
17 40 (9.46%) Migration
18 36 (8.51%) Decision-Making
19 34 (8.04%) Data Modelling
Programming Languages
1 34 (8.04%) JavaScript
2 27 (6.38%) Python
3 21 (4.96%) PowerShell
4 19 (4.49%) SQL
5 7 (1.65%) Java
6 3 (0.71%) Bash
6 3 (0.71%) Groovy
6 3 (0.71%) Kusto Query Language
6 3 (0.71%) PL/SQL
7 2 (0.47%) ActionScript
7 2 (0.47%) ActionScript 2.0
7 2 (0.47%) Bicep
7 2 (0.47%) C++
7 2 (0.47%) Korn
8 1 (0.24%) Apex Code
8 1 (0.24%) Delphi
8 1 (0.24%) Search Processing Language
8 1 (0.24%) Shell Script
8 1 (0.24%) SOQL
Qualifications
1 102 (24.11%) Security Cleared
2 82 (19.39%) SC Cleared
3 24 (5.67%) ITIL Certification
4 18 (4.26%) Degree
4 18 (4.26%) DV Cleared
5 10 (2.36%) PMP
6 8 (1.89%) BPSS Clearance
6 8 (1.89%) PMI Certification
7 7 (1.65%) A+ Certification
7 7 (1.65%) Azure Certification
8 4 (0.95%) Cisco Certification
8 4 (0.95%) Computer Science Degree
8 4 (0.95%) Microsoft Certification
9 3 (0.71%) CISA
9 3 (0.71%) ISO 27001 Lead Implementer
9 3 (0.71%) ITIL Foundation Certificate
9 3 (0.71%) Master's Degree
10 2 (0.47%) CCNA
10 2 (0.47%) CCNP
10 2 (0.47%) CISSP
Quality Assurance & Compliance
1 41 (9.69%) SLA
2 29 (6.86%) ISO/IEC 27001
3 20 (4.73%) Data Quality
4 16 (3.78%) NIST
5 13 (3.07%) NCSC
6 9 (2.13%) GRC
6 9 (2.13%) QA
7 8 (1.89%) PCI DSS
8 7 (1.65%) COBIT
8 7 (1.65%) GDPR
9 6 (1.42%) Cyber Essentials
9 6 (1.42%) Sarbanes-Oxley
10 5 (1.18%) Cyber Essentials PLUS
11 2 (0.47%) PMO
12 1 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 32 (7.57%) Active Directory
2 8 (1.89%) VMware Infrastructure
3 6 (1.42%) Virtual Desktop
4 5 (1.18%) IAG
5 3 (0.71%) Virtual Machines
6 2 (0.47%) Docker
6 2 (0.47%) Firmware
6 2 (0.47%) Microsoft App-V
7 1 (0.24%) etcd
7 1 (0.24%) Hyper-V
7 1 (0.24%) Microsoft Virtual Server
7 1 (0.24%) Virtual Servers
Systems Management
1 22 (5.20%) Kubernetes
2 20 (4.73%) Microsoft Intune
3 16 (3.78%) SCCM
4 12 (2.84%) Terraform
5 11 (2.60%) Single Sign-On
6 9 (2.13%) FortiGate
7 8 (1.89%) Grafana
8 4 (0.95%) Ansible
8 4 (0.95%) Prometheus
9 2 (0.47%) Amdocs OSS
9 2 (0.47%) Control-M
9 2 (0.47%) Kibana
10 1 (0.24%) CASB
10 1 (0.24%) Fluentd
10 1 (0.24%) HP ALM
10 1 (0.24%) ITRS Geneos
10 1 (0.24%) PowerCLI
10 1 (0.24%) WSUS
Vendors
1 244 (57.68%) ServiceNow
2 80 (18.91%) Microsoft
3 25 (5.91%) Splunk
4 22 (5.20%) Remedy
4 22 (5.20%) Salesforce
5 18 (4.26%) Cisco
5 18 (4.26%) Dynatrace
6 17 (4.02%) CyberArk
7 15 (3.55%) SAP
7 15 (3.55%) VMware
8 13 (3.07%) Palo Alto
9 12 (2.84%) BMC
10 10 (2.36%) CheckPoint
10 10 (2.36%) MuleSoft
11 9 (2.13%) AppDynamics
12 8 (1.89%) Adobe
12 8 (1.89%) Autodesk
12 8 (1.89%) Conga
12 8 (1.89%) DocuSign
12 8 (1.89%) Fortinet