ITSM Contract Job Trends in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 22 August 2026, with comparisons to the same periods in the previous two years.

6 months to
22 Aug 2026
Same period 2025 Same period 2024
Rank 112 156 150
Rank change year-on-year +44 -6 -13
Contract jobs citing ITSM 521 230 279
As % of all contract jobs in London 2.58% 1.71% 1.72%
As % of the Processes & Methodologies category 2.90% 1.85% 1.93%
Number of daily rates quoted 312 148 166
10th Percentile £209 £199 £253
25th Percentile £400 £308 £370
Median daily rate (50th Percentile) £518 £475 £500
Median % change year-on-year +8.95% -5.00% -
75th Percentile £600 £596 £588
90th Percentile £675 £702 £681
England median daily rate £505 £450 £500
% change year-on-year +12.22% -10.00% +3.95%
Number of hourly rates quoted 16 1 8
10th Percentile - - £17.49
25th Percentile £18.75 - £18.13
Median hourly rate £21.00 £25.15 £19.50
Median % change year-on-year -16.50% +28.97% +14.27%
75th Percentile £22.50 - £60.13
90th Percentile £24.75 - £77.60
England median hourly rate £26.75 £18.82 £18.13
% change year-on-year +42.14% +3.81% +25.03%

All Process & Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,993 12,408 14,435
As % of all contract IT jobs advertised in London 89.22% 92.47% 88.90%
Number of daily rates quoted 11,806 8,254 10,021
10th Percentile £361 £325 £350
25th Percentile £450 £425 £450
Median daily rate (50th Percentile) £550 £540 £550
Median % change year-on-year +1.85% -1.82% -4.35%
75th Percentile £663 £675 £688
90th Percentile £775 £775 £800
England median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% -4.55%
Number of hourly rates quoted 286 256 195
10th Percentile £17.43 £16.50 £17.35
25th Percentile £19.59 £24.74 £22.00
Median hourly rate £35.50 £29.75 £35.00
Median % change year-on-year +19.33% -15.00% -12.50%
75th Percentile £57.38 £47.81 £53.75
90th Percentile £81.25 £63.75 £71.63
England median hourly rate £43.96 £25.15 £42.50
% change year-on-year +74.79% -40.82% +2.41%

ITSM
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in London.

ITSM job vacancy trend in London

ITSM
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing ITSM.

Contractor daily rate distribution trend for jobs in London citing ITSM

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 22 August 2026.

Daily rate histogram for ITSM in London

ITSM
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing ITSM.

Contractor hourly rate distribution trend for jobs in London citing ITSM

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 22 August 2026.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 22 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +8 67 £538 +7.50% 33
West London 0 27 £400 +60.00% 6
East London +3 4 £215 -61.78% 1
South London -8 4 - - 1
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 30 (5.76%) SharePoint
2 19 (3.65%) Confluence
3 15 (2.88%) Microsoft Exchange
4 2 (0.38%) Apache Spark
5 1 (0.19%) IIS
5 1 (0.19%) OpenStack
5 1 (0.19%) Oracle SOA Suite
Applications
1 10 (1.92%) AutoCAD
2 8 (1.54%) Microsoft Excel
2 8 (1.54%) Revit
3 4 (0.77%) MS Visio
4 3 (0.58%) Chatbot
4 3 (0.58%) Microsoft Office
5 1 (0.19%) Adobe Creative Suite
5 1 (0.19%) Microsoft Project
Business Applications
1 30 (5.76%) Remedy ITSM
2 2 (0.38%) NEC Housing
2 2 (0.38%) Sparx Enterprise Architect
3 1 (0.19%) Eloqua
3 1 (0.19%) iTrent
3 1 (0.19%) Oracle Applications
3 1 (0.19%) Oracle EBS
Cloud Services
1 127 (24.38%) Azure
2 83 (15.93%) Microsoft 365
3 68 (13.05%) AWS
4 52 (9.98%) Entra ID
5 47 (9.02%) SaaS
6 25 (4.80%) OneDrive
7 22 (4.22%) Power Platform
8 19 (3.65%) GCP
8 19 (3.65%) GitHub
9 17 (3.26%) Datadog
10 15 (2.88%) PaaS
11 13 (2.50%) OpenShift
12 12 (2.30%) IaaS
13 11 (2.11%) Azure DevOps
14 6 (1.15%) Azure AKS
14 6 (1.15%) Azure Monitor
14 6 (1.15%) Microsoft Copilot
15 4 (0.77%) Azure AI
15 4 (0.77%) GitHub Actions
15 4 (0.77%) PowerApps
Communications & Networking
1 40 (7.68%) DNS
2 33 (6.33%) VPN
3 32 (6.14%) Firewall
4 28 (5.37%) TCP/IP
5 24 (4.61%) DHCP
6 21 (4.03%) VLAN
7 19 (3.65%) Wi-Fi
8 17 (3.26%) Network Security
9 11 (2.11%) WebEx
10 10 (1.92%) Cisco ISE
10 10 (1.92%) TACACS
11 9 (1.73%) SAN
12 8 (1.54%) Wireless
13 6 (1.15%) WAN
14 5 (0.96%) Internet
15 4 (0.77%) HTTP
16 3 (0.58%) LAN
17 2 (0.38%) Intranet
17 2 (0.38%) SNMP
17 2 (0.38%) SSL
Database & Business Intelligence
1 19 (3.65%) SQL Server
2 17 (3.26%) Power BI
3 9 (1.73%) PostgreSQL
4 5 (0.96%) SQL Server Analysis Services
4 5 (0.96%) SQL Server Reporting Services
5 4 (0.77%) SQL Server Integration Services
6 2 (0.38%) Apache Cassandra
6 2 (0.38%) Data Warehouse
6 2 (0.38%) Elasticsearch
6 2 (0.38%) Flink
6 2 (0.38%) InfluxDB
6 2 (0.38%) MongoDB
6 2 (0.38%) MySQL
6 2 (0.38%) NoSQL
6 2 (0.38%) Redis
6 2 (0.38%) TimescaleDB
7 1 (0.19%) Enterprise Data Warehouse
7 1 (0.19%) Metadata
7 1 (0.19%) Oracle Database
7 1 (0.19%) Relational Database
Development Applications
1 86 (16.51%) JIRA
2 12 (2.30%) Git
3 8 (1.54%) Chocolatey
4 5 (0.96%) Jenkins
5 4 (0.77%) MSI
5 4 (0.77%) ScriptRunner
6 3 (0.58%) Bitbucket
6 3 (0.58%) GitLab
7 2 (0.38%) AdminStudio
7 2 (0.38%) Artifactory
7 2 (0.38%) Claude Code
7 2 (0.38%) InstallShield
7 2 (0.38%) Robot Framework
General
1 227 (43.57%) Social Skills
2 103 (19.77%) Analytical Skills
3 93 (17.85%) Finance
4 34 (6.53%) Public Sector
5 33 (6.33%) Telecoms
6 26 (4.99%) Banking
7 18 (3.45%) Legal
8 17 (3.26%) Organisational Skills
9 15 (2.88%) Inclusion and Diversity
10 8 (1.54%) Documentation Skills
11 7 (1.34%) Presentation Skills
12 6 (1.15%) Influencing Skills
12 6 (1.15%) Law
13 5 (0.96%) Financial Institution
14 4 (0.77%) Front Office
14 4 (0.77%) Manufacturing
14 4 (0.77%) Retail
15 3 (0.58%) Billing
15 3 (0.58%) Italian Language
15 3 (0.58%) Military
Job Titles
1 72 (13.82%) Architect
2 60 (11.52%) Developer
3 57 (10.94%) Analyst
4 55 (10.56%) ServiceNow Developer
5 43 (8.25%) Consultant
6 42 (8.06%) Senior
7 39 (7.49%) Support Engineer
8 35 (6.72%) ServiceNow Architect
9 34 (6.53%) IT Support
10 30 (5.76%) Lead
11 29 (5.57%) IT Engineer
12 28 (5.37%) Service Manager
13 24 (4.61%) Designer
13 24 (4.61%) Desktop Support
13 24 (4.61%) IT Manager
14 21 (4.03%) Applications Support
14 21 (4.03%) IT Support Engineer
15 20 (3.84%) Business Analyst
15 20 (3.84%) Solutions Architect
15 20 (3.84%) Support Analyst
Libraries, Frameworks & Software Standards
1 90 (17.27%) REST
2 49 (9.40%) SOAP
3 23 (4.41%) Terraform
4 20 (3.84%) Web Services
5 9 (1.73%) XML
6 8 (1.54%) HTML
6 8 (1.54%) JSON
6 8 (1.54%) SailPoint
7 7 (1.34%) .NET
7 7 (1.34%) CSS
8 6 (1.15%) OpenTelemetry
9 4 (0.77%) Ajax
9 4 (0.77%) Microsoft Graph
10 3 (0.58%) Kafka
10 3 (0.58%) LDAP
10 3 (0.58%) RESTful
10 3 (0.58%) Software Packaging
11 2 (0.38%) ADO
11 2 (0.38%) EDI
11 2 (0.38%) JDBC
Miscellaneous
1 113 (21.69%) CMDB
2 80 (15.36%) Onboarding
3 25 (4.80%) Product Ownership
4 23 (4.41%) Enterprise Software
5 18 (3.45%) Management Information System
6 17 (3.26%) Cloud Native
7 14 (2.69%) Data Centre
7 14 (2.69%) Video Conferencing
8 12 (2.30%) AI Agents
9 11 (2.11%) Greenfield Project
9 11 (2.11%) Virtual Team
10 9 (1.73%) Web Conferencing
11 8 (1.54%) Cyber Threat
11 8 (1.54%) Hybrid Cloud
11 8 (1.54%) Security Posture
12 7 (1.34%) iPhone
13 5 (0.96%) Analytical Mindset
13 5 (0.96%) Operational Technology
13 5 (0.96%) Replication
13 5 (0.96%) Self-Motivation
Operating Systems
1 107 (20.54%) Windows
2 24 (4.61%) Windows 10
3 22 (4.22%) Mac OS
4 19 (3.65%) Apple iOS
5 11 (2.11%) Windows Server
6 10 (1.92%) Android
6 10 (1.92%) Linux
7 3 (0.58%) Windows Server 2016
8 2 (0.38%) VMS
8 2 (0.38%) Windows Server 2019
9 1 (0.19%) Red Hat Enterprise Linux
9 1 (0.19%) Ubuntu
9 1 (0.19%) Windows Server 2008
9 1 (0.19%) Windows Server 2012
Processes & Methodologies
1 229 (43.95%) ITIL
2 225 (43.19%) Service Management
3 137 (26.30%) Stakeholder Management
4 118 (22.65%) Problem-Solving
5 94 (18.04%) Agile
6 90 (17.27%) Continuous Improvement
7 89 (17.08%) Service Delivery
8 71 (13.63%) Customer Service
9 67 (12.86%) Roadmaps
10 66 (12.67%) Change Management
11 58 (11.13%) AI
12 57 (10.94%) DevOps
13 56 (10.75%) Incident Management
13 56 (10.75%) Stakeholder Engagement
14 51 (9.79%) Migration
15 49 (9.40%) Workflow
16 44 (8.45%) Observability
17 41 (7.87%) Problem Management
18 39 (7.49%) Decision-Making
19 38 (7.29%) Asset Management
Programming Languages
1 47 (9.02%) PowerShell
2 37 (7.10%) Python
3 35 (6.72%) JavaScript
4 27 (5.18%) SQL
5 10 (1.92%) Java
6 9 (1.73%) Bash
7 3 (0.58%) Bicep
7 3 (0.58%) Groovy
7 3 (0.58%) PL/SQL
7 3 (0.58%) VBScript
8 2 (0.38%) ActionScript
8 2 (0.38%) ActionScript 2.0
8 2 (0.38%) BeanShell
8 2 (0.38%) C++
8 2 (0.38%) Delphi
8 2 (0.38%) Korn
9 1 (0.19%) Apex Code
9 1 (0.19%) Kusto Query Language
9 1 (0.19%) Search Processing Language
9 1 (0.19%) Shell Script
Qualifications
1 123 (23.61%) Security Cleared
2 96 (18.43%) SC Cleared
3 30 (5.76%) Degree
4 24 (4.61%) ITIL Certification
5 22 (4.22%) A+ Certification
6 14 (2.69%) Computer Science Degree
7 13 (2.50%) BPSS Clearance
7 13 (2.50%) DV Cleared
8 12 (2.30%) Azure Certification
9 11 (2.11%) PMP
10 10 (1.92%) ITIL Foundation Certificate
11 9 (1.73%) Microsoft Certification
12 8 (1.54%) PMI Certification
13 6 (1.15%) Network+ Certification
14 5 (0.96%) CISM
14 5 (0.96%) CISSP
15 3 (0.58%) CEH
15 3 (0.58%) Cisco Certification
16 2 (0.38%) AWS Certification
16 2 (0.38%) CCNP
Quality Assurance & Compliance
1 51 (9.79%) SLA
2 20 (3.84%) QA
3 17 (3.26%) Data Quality
4 15 (2.88%) ISO/IEC 27001
5 12 (2.30%) GRC
6 10 (1.92%) NIST
7 5 (0.96%) COBIT
7 5 (0.96%) Cyber Essentials
7 5 (0.96%) GDPR
7 5 (0.96%) PCI DSS
8 4 (0.77%) Cyber Essentials PLUS
9 3 (0.58%) PMO
9 3 (0.58%) Sarbanes-Oxley
10 1 (0.19%) Accessibility
10 1 (0.19%) Actionable Recommendations
10 1 (0.19%) ISO/IEC 19770
10 1 (0.19%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.19%) NCSC
System Software
1 71 (13.63%) Active Directory
2 21 (4.03%) VMware Infrastructure
3 16 (3.07%) Virtual Desktop
4 9 (1.73%) IAG
5 4 (0.77%) Docker
5 4 (0.77%) Virtual Machines
6 2 (0.38%) Firmware
6 2 (0.38%) Microsoft App-V
7 1 (0.19%) etcd
7 1 (0.19%) Hyper-V
7 1 (0.19%) VMware ESXi
7 1 (0.19%) vSphere
Systems Management
1 45 (8.64%) Microsoft Intune
2 26 (4.99%) SCCM
3 11 (2.11%) Grafana
3 11 (2.11%) Kubernetes
4 10 (1.92%) Single Sign-On
5 8 (1.54%) FortiGate
6 7 (1.34%) Ansible
6 7 (1.34%) Control-M
7 5 (0.96%) Prometheus
8 4 (0.77%) Microsoft Clustering
8 4 (0.77%) WSUS
9 3 (0.58%) ITRS Geneos
10 2 (0.38%) Amdocs OSS
10 2 (0.38%) Kibana
11 1 (0.19%) CASB
11 1 (0.19%) Fluentd
11 1 (0.19%) Jamf Pro
11 1 (0.19%) PowerCLI
Vendors
1 296 (56.81%) ServiceNow
2 146 (28.02%) Microsoft
3 30 (5.76%) Remedy
4 28 (5.37%) BMC
5 27 (5.18%) VMware
6 24 (4.61%) Dynatrace
7 22 (4.22%) Salesforce
8 21 (4.03%) Splunk
9 19 (3.65%) Cisco
10 15 (2.88%) SAP
11 13 (2.50%) Apple
12 12 (2.30%) Adobe
12 12 (2.30%) Okta
13 11 (2.11%) Palo Alto
14 10 (1.92%) Autodesk
14 10 (1.92%) MuleSoft
15 9 (1.73%) AppDynamics
15 9 (1.73%) CheckPoint
16 8 (1.54%) Conga
16 8 (1.54%) CyberArk