ITSM Contract Job Trends in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics and contractor rates for jobs advertised in London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 10 July 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Jul 2026
Same period 2025 Same period 2024
Rank 125 161 170
Rank change year-on-year +36 +9 -35
Contract jobs citing ITSM 436 229 269
As % of all contract jobs in London 2.21% 1.69% 1.53%
As % of the Processes & Methodologies category 2.48% 1.84% 1.73%
Number of daily rates quoted 279 153 160
10th Percentile £323 £207 £250
25th Percentile £423 £313 £400
Median daily rate (50th Percentile) £538 £500 £500
Median % change year-on-year +7.50% - +5.26%
75th Percentile £613 £615 £588
90th Percentile £765 £700 £688
England median daily rate £515 £455 £493
% change year-on-year +13.31% -7.81% +3.79%
Number of hourly rates quoted 12 1 6
10th Percentile - - £17.07
25th Percentile £18.75 - £18.13
Median hourly rate £19.50 £18.13 £18.57
Median % change year-on-year +7.56% -2.34% +8.79%
75th Percentile £22.75 - £48.00
90th Percentile £25.75 - £62.75
England median hourly rate £28.00 £18.82 £17.57
% change year-on-year +48.78% +7.14% +21.14%

All Process & Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 17,586 12,456 15,584
As % of all contract IT jobs advertised in London 89.02% 92.16% 88.64%
Number of daily rates quoted 11,692 8,329 11,079
10th Percentile £360 £331 £338
25th Percentile £440 £425 £444
Median daily rate (50th Percentile) £538 £550 £550
Median % change year-on-year -2.27% - -5.17%
75th Percentile £650 £675 £675
90th Percentile £769 £798 £800
England median daily rate £525 £515 £525
% change year-on-year +1.94% -1.90% -4.55%
Number of hourly rates quoted 273 234 288
10th Percentile £17.60 £16.50 £16.00
25th Percentile £22.82 £24.66 £20.03
Median hourly rate £37.00 £32.00 £30.06
Median % change year-on-year +15.63% +6.45% -27.57%
75th Percentile £59.00 £50.38 £48.75
90th Percentile £81.25 £63.60 £68.75
England median hourly rate £47.00 £25.15 £38.12
% change year-on-year +86.88% -34.02% -6.09%

ITSM
Job Vacancy Trend in London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in London.

ITSM job vacancy trend in London

ITSM
Daily Rate Trend in London

Contractor daily rate distribution trend for jobs in London citing ITSM.

Contractor daily rate distribution trend for jobs in London citing ITSM

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 10 July 2026.

Daily rate histogram for ITSM in London

ITSM
Hourly Rate Trend in London

Contractor hourly rate distribution trend for jobs in London citing ITSM.

Contractor hourly rate distribution trend for jobs in London citing ITSM

ITSM
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing ITSM in London over the 6 months to 10 July 2026.

Hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 10 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London 0 48 £550 +9.18% 27
West London -5 21 £400 +60.00% 6
East London +1 4 £348 -44.84%
South London -10 4 - - 2
ITSM
England

ITSM
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (3.21%) Confluence
2 10 (2.29%) SharePoint
3 6 (1.38%) Microsoft Exchange
4 2 (0.46%) Apache Spark
5 1 (0.23%) OpenStack
5 1 (0.23%) Oracle SOA Suite
Applications
1 10 (2.29%) AutoCAD
2 8 (1.83%) Revit
3 5 (1.15%) Microsoft Excel
4 3 (0.69%) Chatbot
4 3 (0.69%) MS Visio
5 1 (0.23%) Microsoft Office
5 1 (0.23%) Microsoft Project
Business Applications
1 24 (5.50%) Remedy ITSM
2 2 (0.46%) Sparx Enterprise Architect
3 1 (0.23%) Eloqua
3 1 (0.23%) Oracle Applications
3 1 (0.23%) Oracle EBS
3 1 (0.23%) Remedy AR System
3 1 (0.23%) SAP S/4HANA
Cloud Services
1 96 (22.02%) Azure
2 58 (13.30%) AWS
3 47 (10.78%) Microsoft 365
4 38 (8.72%) SaaS
5 29 (6.65%) Entra ID
6 19 (4.36%) OpenShift
7 16 (3.67%) Power Platform
8 15 (3.44%) Datadog
8 15 (3.44%) PaaS
9 13 (2.98%) GCP
9 13 (2.98%) IaaS
10 12 (2.75%) GitHub
11 9 (2.06%) Microsoft Copilot
12 7 (1.61%) Azure AKS
12 7 (1.61%) Azure DevOps
13 6 (1.38%) Copilot Studio
13 6 (1.38%) OneDrive
13 6 (1.38%) Power Automate
13 6 (1.38%) PowerApps
14 5 (1.15%) Azure Monitor
Communications & Networking
1 27 (6.19%) Firewall
2 19 (4.36%) VLAN
3 18 (4.13%) DNS
4 16 (3.67%) VPN
5 15 (3.44%) Network Security
6 14 (3.21%) DHCP
7 13 (2.98%) Wi-Fi
8 12 (2.75%) TCP/IP
9 11 (2.52%) Cisco ISE
9 11 (2.52%) TACACS
10 8 (1.83%) SAN
10 8 (1.83%) WAN
11 5 (1.15%) WebEx
12 4 (0.92%) LAN
13 3 (0.69%) SD-WAN
13 3 (0.69%) SNMP
13 3 (0.69%) Wireless
14 2 (0.46%) 5G
14 2 (0.46%) NaaS
14 2 (0.46%) NGFW
Database & Business Intelligence
1 15 (3.44%) Power BI
2 10 (2.29%) SQL Server
3 8 (1.83%) PostgreSQL
4 2 (0.46%) Apache Cassandra
4 2 (0.46%) Elasticsearch
4 2 (0.46%) Flink
4 2 (0.46%) InfluxDB
4 2 (0.46%) MongoDB
4 2 (0.46%) MySQL
4 2 (0.46%) NoSQL
4 2 (0.46%) Relational Database
4 2 (0.46%) TimescaleDB
5 1 (0.23%) Amazon QuickSight
5 1 (0.23%) Enterprise Data Warehouse
5 1 (0.23%) Metadata
5 1 (0.23%) Oracle BI EE
5 1 (0.23%) Oracle Database
5 1 (0.23%) Oracle ODI
5 1 (0.23%) Redis
5 1 (0.23%) SQL Server Analysis Services
Development Applications
1 77 (17.66%) JIRA
2 12 (2.75%) Jenkins
3 9 (2.06%) Git
4 8 (1.83%) Chocolatey
5 4 (0.92%) ScriptRunner
6 2 (0.46%) AdminStudio
6 2 (0.46%) InstallShield
6 2 (0.46%) MSI
6 2 (0.46%) Robot Framework
7 1 (0.23%) Bitbucket
7 1 (0.23%) Claude Code
7 1 (0.23%) Cypress.io
7 1 (0.23%) GitLab
7 1 (0.23%) Selenium
7 1 (0.23%) TestRail
General
1 166 (38.07%) Social Skills
2 84 (19.27%) Analytical Skills
3 82 (18.81%) Finance
4 25 (5.73%) Telecoms
5 23 (5.28%) Banking
6 22 (5.05%) Documentation Skills
6 22 (5.05%) Public Sector
7 15 (3.44%) Influencing Skills
7 15 (3.44%) Legal
8 10 (2.29%) Inclusion and Diversity
9 6 (1.38%) Organisational Skills
10 5 (1.15%) Billing
10 5 (1.15%) Financial Institution
10 5 (1.15%) Presentation Skills
10 5 (1.15%) Retail
11 3 (0.69%) Law
11 3 (0.69%) Military
12 2 (0.46%) General Ledger
13 1 (0.23%) Legal Technology
13 1 (0.23%) Manufacturing
Job Titles
1 73 (16.74%) Architect
2 48 (11.01%) Analyst
3 45 (10.32%) Developer
4 42 (9.63%) Consultant
5 39 (8.94%) Senior
5 39 (8.94%) ServiceNow Architect
6 35 (8.03%) ServiceNow Developer
7 26 (5.96%) IT Manager
7 26 (5.96%) Lead
8 22 (5.05%) Service Manager
9 19 (4.36%) IT Support
10 18 (4.13%) Support Engineer
11 15 (3.44%) Applications Support
11 15 (3.44%) ITSM Consultant
12 14 (3.21%) Business Analyst
13 13 (2.98%) Applications Support Analyst
13 13 (2.98%) IT Engineer
13 13 (2.98%) Network Engineer
14 12 (2.75%) CyberArk Architect
14 12 (2.75%) Salesforce Analyst
Libraries, Frameworks & Software Standards
1 67 (15.37%) REST
2 44 (10.09%) SOAP
3 15 (3.44%) Web Services
4 13 (2.98%) LDAP
5 11 (2.52%) OpenID
5 11 (2.52%) SAML
6 6 (1.38%) .NET
6 6 (1.38%) Middleware
7 5 (1.15%) JSON
7 5 (1.15%) XML
8 4 (0.92%) HTML
8 4 (0.92%) Microsoft Graph
8 4 (0.92%) OpenTelemetry
9 3 (0.69%) CSS
9 3 (0.69%) Kafka
9 3 (0.69%) RESTful
9 3 (0.69%) SailPoint
10 2 (0.46%) Node.js
10 2 (0.46%) OAuth
10 2 (0.46%) RabbitMQ
Miscellaneous
1 105 (24.08%) CMDB
2 56 (12.84%) Onboarding
3 24 (5.50%) Product Ownership
4 22 (5.05%) Cloud Native
5 17 (3.90%) Enterprise Software
6 10 (2.29%) AI Agents
6 10 (2.29%) Data Centre
6 10 (2.29%) Greenfield Project
6 10 (2.29%) Virtual Team
7 8 (1.83%) Cyber Threat
7 8 (1.83%) Security Posture
8 7 (1.61%) iPhone
8 7 (1.61%) Management Information System
9 5 (1.15%) Analytical Mindset
9 5 (1.15%) Hybrid Cloud
9 5 (1.15%) Mobile App
9 5 (1.15%) Video Conferencing
10 4 (0.92%) Distributed Systems
10 4 (0.92%) Self-Motivation
11 3 (0.69%) Operational Technology
Operating Systems
1 55 (12.61%) Windows
2 11 (2.52%) Mac OS
3 8 (1.83%) Android
3 8 (1.83%) Windows 10
4 6 (1.38%) Apple iOS
5 5 (1.15%) Windows Server
6 4 (0.92%) Windows Server 2016
7 3 (0.69%) Linux
7 3 (0.69%) Windows Server 2019
8 1 (0.23%) Red Hat Enterprise Linux
8 1 (0.23%) Ubuntu
8 1 (0.23%) VMS
8 1 (0.23%) Windows Server 2012
Processes & Methodologies
1 189 (43.35%) ITIL
2 167 (38.30%) Service Management
3 110 (25.23%) Stakeholder Management
4 95 (21.79%) Problem-Solving
5 81 (18.58%) Agile
6 73 (16.74%) Continuous Improvement
7 69 (15.83%) Service Delivery
8 59 (13.53%) DevOps
9 58 (13.30%) Roadmaps
10 56 (12.84%) Change Management
11 52 (11.93%) Stakeholder Engagement
12 48 (11.01%) AI
12 48 (11.01%) Incident Management
12 48 (11.01%) Workflow
13 47 (10.78%) Problem Management
14 43 (9.86%) Migration
15 41 (9.40%) CI/CD
15 41 (9.40%) Customer Service
16 38 (8.72%) Data Modelling
17 36 (8.26%) Decision-Making
Programming Languages
1 35 (8.03%) JavaScript
2 26 (5.96%) Python
3 22 (5.05%) PowerShell
4 19 (4.36%) SQL
5 7 (1.61%) Java
6 3 (0.69%) Bash
6 3 (0.69%) Groovy
6 3 (0.69%) Kusto Query Language
6 3 (0.69%) PL/SQL
7 2 (0.46%) ActionScript
7 2 (0.46%) ActionScript 2.0
7 2 (0.46%) Bicep
7 2 (0.46%) C++
7 2 (0.46%) Korn
8 1 (0.23%) Apex Code
8 1 (0.23%) Delphi
8 1 (0.23%) Search Processing Language
8 1 (0.23%) Shell Script
8 1 (0.23%) SOQL
Qualifications
1 109 (25.00%) Security Cleared
2 88 (20.18%) SC Cleared
3 23 (5.28%) ITIL Certification
4 18 (4.13%) Degree
4 18 (4.13%) DV Cleared
5 10 (2.29%) PMP
6 9 (2.06%) A+ Certification
7 8 (1.83%) Azure Certification
7 8 (1.83%) BPSS Clearance
7 8 (1.83%) PMI Certification
8 6 (1.38%) Microsoft Certification
9 5 (1.15%) Computer Science Degree
10 4 (0.92%) Cisco Certification
11 3 (0.69%) ITIL Foundation Certificate
11 3 (0.69%) Master's Degree
11 3 (0.69%) Network+ Certification
12 2 (0.46%) AWS Certification
12 2 (0.46%) CISA
12 2 (0.46%) CISSP
12 2 (0.46%) ISO 27001 Lead Implementer
Quality Assurance & Compliance
1 43 (9.86%) SLA
2 27 (6.19%) ISO/IEC 27001
3 20 (4.59%) Data Quality
4 15 (3.44%) NIST
5 12 (2.75%) NCSC
6 10 (2.29%) GRC
7 8 (1.83%) QA
8 7 (1.61%) PCI DSS
9 6 (1.38%) COBIT
9 6 (1.38%) Cyber Essentials
9 6 (1.38%) GDPR
10 5 (1.15%) Cyber Essentials PLUS
10 5 (1.15%) Sarbanes-Oxley
11 2 (0.46%) PMO
12 1 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 33 (7.57%) Active Directory
2 8 (1.83%) VMware Infrastructure
3 6 (1.38%) IAG
3 6 (1.38%) Virtual Desktop
4 3 (0.69%) Virtual Machines
5 2 (0.46%) Docker
5 2 (0.46%) Firmware
5 2 (0.46%) Microsoft App-V
6 1 (0.23%) etcd
6 1 (0.23%) Hyper-V
6 1 (0.23%) Microsoft Virtual Server
6 1 (0.23%) Virtual Servers
Systems Management
1 23 (5.28%) Microsoft Intune
2 21 (4.82%) Kubernetes
3 17 (3.90%) SCCM
4 14 (3.21%) Terraform
5 11 (2.52%) Single Sign-On
6 9 (2.06%) FortiGate
7 8 (1.83%) Grafana
8 4 (0.92%) Ansible
8 4 (0.92%) Control-M
8 4 (0.92%) Prometheus
9 2 (0.46%) Amdocs OSS
9 2 (0.46%) Kibana
10 1 (0.23%) CASB
10 1 (0.23%) Fluentd
10 1 (0.23%) HP ALM
10 1 (0.23%) ITRS Geneos
10 1 (0.23%) PowerCLI
10 1 (0.23%) WSUS
Vendors
1 250 (57.34%) ServiceNow
2 85 (19.50%) Microsoft
3 26 (5.96%) Splunk
4 24 (5.50%) Remedy
5 21 (4.82%) Salesforce
6 19 (4.36%) Dynatrace
7 17 (3.90%) Cisco
8 16 (3.67%) VMware
9 15 (3.44%) CyberArk
9 15 (3.44%) SAP
10 13 (2.98%) BMC
10 13 (2.98%) Palo Alto
11 10 (2.29%) AppDynamics
11 10 (2.29%) CheckPoint
11 10 (2.29%) MuleSoft
12 8 (1.83%) Adobe
12 8 (1.83%) Autodesk
12 8 (1.83%) Conga
12 8 (1.83%) DocuSign
12 8 (1.83%) Fortinet