Period
to 17 November 2017

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 235 211 225
Rank change year-on-year -24 +14 +112
Contract jobs citing ITSM 506 541 524
As % of all contract IT jobs advertised in London 1.08% 1.19% 1.11%
As % of the Processes & Methodologies category 1.24% 1.38% 1.32%
Number of daily rates quoted 376 429 323
London median daily rate £475 £463 £445
Median daily rate % change year-on-year +2.70% +3.93% +11.25%
10th Percentile £171 £250 £255
90th Percentile £588 £588 £600
England median daily rate £425 £400 £413
% change year-on-year +6.18% -2.97% +3.13%
Number of hourly rates quoted 15 3 9
London median hourly rate £35.00 £17.00 £17.98
Median hourly rate % change year-on-year +105.88% -5.45% +28.06%
10th Percentile £15.19 £13.80 £15.80
90th Percentile £165.00 £98.40 £32.80
England median hourly rate £15.11 £15.00 £20.00
% change year-on-year +0.72% -25.00% +33.33%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Contract vacancies with a requirement for process or methodology skills 40725 39072 39570
As % of all contract IT jobs advertised in London 86.97% 86.26% 83.83%
Number of daily rates quoted 29617 28032 28294
London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +2.86%
10th Percentile £313 £305 £288
90th Percentile £669 £644 £638
England median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 381 402 477
London median hourly rate £22.50 £21.89 £20.00
Median hourly rate % change year-on-year +2.79% +9.45% +11.11%
10th Percentile £13.31 £12.25 £11.25
90th Percentile £52.50 £52.26 £50.00
England median hourly rate £24.00 £24.03 £22.50
% change year-on-year -0.12% +6.80% +18.42%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a percentage of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in London.

Contractor daily rate trend for ITSM in London

ITSM
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing ITSM in London over the 6 months to 17 November 2017.

Contractor daily rate histogram for ITSM in London

ITSM
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in London.

Contractor hourly rate trend for ITSM in London

ITSM
Contractor Hourly Rate Histogram in London

The hourly rate distribution of IT jobs citing ITSM in London over the 6 months to 17 November 2017.

Contractor hourly rate histogram for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -33 63 £419 +4.69% 10
West London +21 39 £70 -83.28% 5
South London -17 16 £425 +21.43% 4
East London -15 6 £463 -12.74% 4
North London -7 5 £400 +146.91%
ITSM
England

For the 6 months to 17 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for ITSM.

1 297 (58.70%) Service Management
2 293 (57.91%) ITIL
3 242 (47.83%) ServiceNow
4 94 (18.58%) Windows
5 85 (16.80%) JavaScript
6 76 (15.02%) Finance
7 65 (12.85%) HTML
8 63 (12.45%) XML
9 62 (12.25%) CSS
9 62 (12.25%) Microsoft
10 59 (11.66%) Service Delivery
11 52 (10.28%) Active Directory
11 52 (10.28%) Security Cleared
12 51 (10.08%) Change Management
13 47 (9.29%) ITIL Certification
14 46 (9.09%) ITIL V3
15 41 (8.10%) Incident Management
15 41 (8.10%) AngularJS
16 40 (7.91%) Ajax
17 39 (7.71%) Remedy ITSM
17 39 (7.71%) Remedy
18 38 (7.51%) Analytical Skills
19 37 (7.31%) Stakeholder Management
19 37 (7.31%) CMDB
20 36 (7.11%) Agile Software Development
20 36 (7.11%) Asset Management
20 36 (7.11%) SC Cleared
21 35 (6.92%) CMS
22 33 (6.52%) Greenfield Project
23 32 (6.32%) User Acceptance Testing

ITSM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (6.92%) CMS
2 13 (2.57%) SharePoint
3 11 (2.17%) MS Exchange
4 9 (1.78%) Skype for Business
5 5 (0.99%) Confluence
5 5 (0.99%) IBM Notes
6 4 (0.79%) WildFly
7 2 (0.40%) Blackberry Enterprise Server
7 2 (0.40%) Documentum
7 2 (0.40%) Exchange Server 2010
7 2 (0.40%) Exchange Server 2013
7 2 (0.40%) IIS
7 2 (0.40%) OpenStack
7 2 (0.40%) WebLogic
8 1 (0.20%) Cloud Foundry
8 1 (0.20%) Oracle Workflow
8 1 (0.20%) WebSphere
Applications
1 31 (6.13%) Microsoft Office
2 21 (4.15%) Microsoft Excel
2 21 (4.15%) Microsoft PowerPoint
3 3 (0.59%) MS Visio
4 2 (0.40%) Microsoft Project
5 1 (0.20%) AutoCAD
5 1 (0.20%) Revit
5 1 (0.20%) S-PLUS
Business Applications
1 39 (7.71%) Remedy ITSM
2 3 (0.59%) SAP ERP
Cloud Services
1 23 (4.55%) Office 365
2 21 (4.15%) Microsoft Azure
3 13 (2.57%) G Suite
3 13 (2.57%) SaaS
4 11 (2.17%) Amazon AWS
5 5 (0.99%) Azure Active Directory
6 3 (0.59%) IaaS
6 3 (0.59%) PaaS
7 2 (0.40%) Mimecast
8 1 (0.20%) GitHub
8 1 (0.20%) Google Cloud Platform
8 1 (0.20%) OneDrive
Communications & Networking
1 15 (2.96%) VPN
2 12 (2.37%) Cisco IOS
2 12 (2.37%) Wi-Fi
3 9 (1.78%) Unified Communications
4 8 (1.58%) Firewall
4 8 (1.58%) WAN
5 7 (1.38%) LAN
5 7 (1.38%) Skype
5 7 (1.38%) TCP/IP
5 7 (1.38%) Wireless
6 5 (0.99%) 3G
6 5 (0.99%) 4G
6 5 (0.99%) Broadband
6 5 (0.99%) Remote Desktop
6 5 (0.99%) SAN
7 4 (0.79%) MPLS
7 4 (0.79%) VoIP
8 3 (0.59%) BGP
8 3 (0.59%) Ethernet
8 3 (0.59%) SNMP
Database & Business Intelligence
1 13 (2.57%) SQL Server
2 6 (1.19%) Relational Database
3 3 (0.59%) MySQL
3 3 (0.59%) Pentaho
4 2 (0.40%) Big Data
4 2 (0.40%) BusinessObjects
4 2 (0.40%) Oracle Database
4 2 (0.40%) Oracle Database 10g
4 2 (0.40%) Oracle Database 11g
4 2 (0.40%) RDBMS
5 1 (0.20%) DataStage
5 1 (0.20%) FileMaker
5 1 (0.20%) Hadoop
5 1 (0.20%) SQL Server 2005
Development Applications
1 27 (5.34%) JIRA
2 7 (1.38%) Bitbucket
3 5 (0.99%) Atlassian Bamboo
4 3 (0.59%) Git (software)
4 3 (0.59%) PyCharm
5 1 (0.20%) Jenkins
5 1 (0.20%) MSI
5 1 (0.20%) SonarQube
General
1 76 (15.02%) Finance
2 27 (5.34%) Banking
2 27 (5.34%) Retail
3 9 (1.78%) Telecoms
4 8 (1.58%) Legal
5 5 (0.99%) French Language
6 4 (0.79%) Advertising
6 4 (0.79%) Back Office
6 4 (0.79%) Pharmaceutical
6 4 (0.79%) Publishing
7 2 (0.40%) Financial Institution
7 2 (0.40%) Front Office
7 2 (0.40%) Investment Banking
8 1 (0.20%) Billing
8 1 (0.20%) Law
8 1 (0.20%) Spanish Language
Job Titles
1 118 (23.32%) Analyst
2 99 (19.57%) Developer
3 87 (17.19%) ServiceNow Developer
4 55 (10.87%) Architect
5 52 (10.28%) Business Analyst
6 50 (9.88%) Service Manager
7 34 (6.72%) Consultant
8 33 (6.52%) Service Analyst
9 28 (5.53%) Support Engineer
10 23 (4.55%) IT Manager
11 21 (4.15%) Service Desk Engineer
11 21 (4.15%) Support Analyst
12 19 (3.75%) 2nd Line Support
12 19 (3.75%) IT Support
12 19 (3.75%) Service Desk Analyst
13 18 (3.56%) ITIL Manager
13 18 (3.56%) ServiceNow Consultant
14 17 (3.36%) Desktop Support
14 17 (3.36%) ITIL Service Manager
14 17 (3.36%) Lead Architect
Libraries, Frameworks & Software Standards
1 65 (12.85%) HTML
2 63 (12.45%) XML
3 62 (12.25%) CSS
4 41 (8.10%) AngularJS
5 40 (7.91%) Ajax
6 29 (5.73%) Web Services
7 13 (2.57%) REST
7 13 (2.57%) SOAP
8 11 (2.17%) XHTML
9 7 (1.38%) Twitter Bootstrap
10 5 (0.99%) XSL
11 4 (0.79%) HTML5
11 4 (0.79%) jQuery
11 4 (0.79%) JSON
12 3 (0.59%) CSS3
12 3 (0.59%) Flask
12 3 (0.59%) XML Schema
13 2 (0.40%) Middleware
13 2 (0.40%) Node.js
13 2 (0.40%) React
Miscellaneous
1 38 (7.51%) Analytical Skills
2 37 (7.31%) CMDB
3 33 (6.52%) Greenfield Project
4 25 (4.94%) Management Information System
5 16 (3.16%) Smartphone
6 13 (2.57%) Blackberry
7 11 (2.17%) User Experience
8 10 (1.98%) Data Centre
9 9 (1.78%) NHS
10 6 (1.19%) Computer Science
10 6 (1.19%) iPad
11 5 (0.99%) Data Protection Act
11 5 (0.99%) iPhone
12 4 (0.79%) Video Conferencing
13 3 (0.59%) Mainframe
14 2 (0.40%) Hybrid Cloud
14 2 (0.40%) Public Cloud
14 2 (0.40%) Reinsurance
14 2 (0.40%) Video\Live Streaming
15 1 (0.20%) Data Structures
Operating Systems
1 94 (18.58%) Windows
2 29 (5.73%) Android
3 28 (5.53%) Windows 7
4 22 (4.35%) Apple iOS
4 22 (4.35%) Windows Server
5 17 (3.36%) Mac OS X
6 16 (3.16%) Linux
7 14 (2.77%) Unix
8 12 (2.37%) Windows 10
9 8 (1.58%) Windows 2000
10 6 (1.19%) Mac OS
10 6 (1.19%) Windows XP
11 5 (0.99%) Windows Server 2008
12 4 (0.79%) Windows Server 2012
13 3 (0.59%) AIX
13 3 (0.59%) Windows 8
13 3 (0.59%) Windows Mobile
14 1 (0.20%) Windows Server 2003
Processes & Methodologies
1 297 (58.70%) Service Management
2 293 (57.91%) ITIL
3 59 (11.66%) Service Delivery
4 51 (10.08%) Change Management
5 46 (9.09%) ITIL V3
6 41 (8.10%) Incident Management
7 37 (7.31%) Stakeholder Management
8 36 (7.11%) Agile Software Development
8 36 (7.11%) Asset Management
9 32 (6.32%) User Acceptance Testing
10 28 (5.53%) Configuration Management
11 25 (4.94%) Knowledge Management
12 24 (4.74%) Problem Management
12 24 (4.74%) Project Management
13 23 (4.55%) Release Management
14 22 (4.35%) Business Analysis
14 22 (4.35%) SDLC
15 21 (4.15%) Data Modelling
16 20 (3.95%) Chat Support
17 19 (3.75%) Investment Management
Programming Languages
1 85 (16.80%) JavaScript
2 24 (4.74%) SQL
3 14 (2.77%) PowerShell
4 7 (1.38%) Python
5 6 (1.19%) Java
6 4 (0.79%) C
6 4 (0.79%) VB
6 4 (0.79%) VBScript
7 3 (0.59%) Perl
8 2 (0.40%) Korn
8 2 (0.40%) PHP
8 2 (0.40%) Shell Script
8 2 (0.40%) VBA
9 1 (0.20%) PL/SQL
Qualifications
1 52 (10.28%) Security Cleared
2 47 (9.29%) ITIL Certification
3 36 (7.11%) SC Cleared
4 17 (3.36%) Degree
5 12 (2.37%) DV Cleared
6 11 (2.17%) CTC Cleared
7 6 (1.19%) Microsoft Certification
8 4 (0.79%) ITIL Foundation Certificate
8 4 (0.79%) PRINCE2 Practitioner
9 3 (0.59%) BPSS Clearance
9 3 (0.59%) Cisco Certification
9 3 (0.59%) Computer Science Degree
9 3 (0.59%) MCP
10 2 (0.40%) MCDST
10 2 (0.40%) MCSA
11 1 (0.20%) CCNA
11 1 (0.20%) CCNP
11 1 (0.20%) CISSP
11 1 (0.20%) Citrix Certification
11 1 (0.20%) ISEB
Quality Assurance & Compliance
1 30 (5.93%) SLA
2 8 (1.58%) PMO
3 5 (0.99%) ISO/IEC 20000
4 4 (0.79%) COBIT
5 3 (0.59%) QA
6 2 (0.40%) Actionable Recommendations
6 2 (0.40%) GDPR
6 2 (0.40%) ISO/IEC 27001
6 2 (0.40%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 2 (0.40%) PCI DSS
6 2 (0.40%) Solvency II
7 1 (0.20%) Disclosure Scotland
7 1 (0.20%) PMBOK
7 1 (0.20%) Sarbanes-Oxley
7 1 (0.20%) SEPA
System Software
1 52 (10.28%) Active Directory
2 5 (0.99%) VMware Infrastructure
3 3 (0.59%) Hyper-V
3 3 (0.59%) Microsoft App-V
4 2 (0.40%) KVM
4 2 (0.40%) RHEV
5 1 (0.20%) Virtual Desktop
5 1 (0.20%) VMware ESXi
5 1 (0.20%) VMware Workstation
5 1 (0.20%) vSphere
5 1 (0.20%) XenDesktop
Systems Management
1 27 (5.34%) SCCM
2 23 (4.55%) ServiceCenter
3 10 (1.98%) Jamf Pro
4 8 (1.58%) SCOM
5 3 (0.59%) BMC PATROL
5 3 (0.59%) SolarWinds Orion
5 3 (0.59%) Tivoli Storage Manager
6 2 (0.40%) Microsoft Data Protection Manager
6 2 (0.40%) Microsoft Intune
6 2 (0.40%) SCOrch
6 2 (0.40%) WMI
7 1 (0.20%) AirWatch
7 1 (0.20%) Computer Emergency Response Teams
7 1 (0.20%) Control-M
7 1 (0.20%) MAILsweeper
7 1 (0.20%) McAfee ePO
7 1 (0.20%) MOM
7 1 (0.20%) SCDPM
7 1 (0.20%) SCVMM
7 1 (0.20%) vRealize
Vendors
1 242 (47.83%) ServiceNow
2 62 (12.25%) Microsoft
3 39 (7.71%) Remedy
4 31 (6.13%) BMC
5 30 (5.93%) Apple
6 24 (4.74%) HP
7 23 (4.55%) CA
7 23 (4.55%) Cisco
7 23 (4.55%) Peregrine
8 19 (3.75%) Google
9 13 (2.57%) LANDesk
10 10 (1.98%) Meraki
10 10 (1.98%) Oracle
11 9 (1.78%) Citrix
11 9 (1.78%) SAP
11 9 (1.78%) VMware
12 8 (1.58%) SolarWinds
13 7 (1.38%) F5
14 5 (0.99%) Lotus
15 4 (0.79%) McAfee