ITSM Contracts in London

IT Service Management (ITSM)
England > London

The table below provides summary statistics for contract job vacancies advertised in London requiring ITSM skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITSM over the 6 months leading up to 5 July 2025, comparing them to the same period in the previous two years.

6 months to
5 Jul 2025
Same period 2024 Same period 2023
Rank 155 171 136
Rank change year-on-year +16 -35 +73
Contract jobs citing ITSM 224 265 501
As % of all contract jobs advertised in London 1.69% 1.50% 1.95%
As % of the Processes & Methodologies category 1.83% 1.70% 2.15%
Number of daily rates quoted 149 155 351
10th Percentile £212 £250 £219
25th Percentile £313 £400 £410
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% -12.04%
75th Percentile £608 £590 £590
90th Percentile £700 £688 £688
England median daily rate £450 £495 £475
% change year-on-year -9.09% +4.21% -5.47%
Number of hourly rates quoted 1 6 3
10th Percentile - £17.07 -
25th Percentile - £18.13 £16.13
Median hourly rate £18.13 £18.57 £17.07
Median % change year-on-year -2.34% +8.79% -18.74%
75th Percentile - £48.00 £20.24
90th Percentile - £62.75 £21.59
England median hourly rate £18.82 £18.13 £14.50
% change year-on-year +3.81% +25.03% +6.15%

All Process and Methodology Skills
London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in London.

Contract vacancies with a requirement for process or methodology skills 12,241 15,588 23,258
As % of all contract IT jobs advertised in London 92.16% 88.47% 90.73%
Number of daily rates quoted 8,173 11,098 16,857
10th Percentile £331 £340 £370
25th Percentile £425 £445 £470
Median daily rate (50th Percentile) £550 £550 £585
Median % change year-on-year - -5.98% +1.74%
75th Percentile £675 £680 £700
90th Percentile £799 £800 £800
England median daily rate £515 £525 £550
% change year-on-year -1.90% -4.55% -
Number of hourly rates quoted 226 295 265
10th Percentile £16.50 £15.97 £18.50
25th Percentile £24.66 £20.02 £23.00
Median hourly rate £32.00 £30.00 £40.00
Median % change year-on-year +6.67% -25.00% +11.11%
75th Percentile £50.50 £48.75 £65.00
90th Percentile £63.75 £68.75 £82.50
England median hourly rate £25.15 £38.12 £37.50
% change year-on-year -34.02% +1.65% +46.03%

ITSM
Job Vacancy Trend in London

Job postings citing ITSM as a proportion of all IT jobs advertised in London.

Job vacancy trend for ITSM in London

ITSM
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing ITSM in London.

Daily rate trend for ITSM in London

ITSM
Daily Rate Histogram in London

Daily rate distribution for jobs citing ITSM in London over the 6 months to 5 July 2025.

Daily rate histogram for ITSM in London

ITSM
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing ITSM in London.

Hourly rate trend for ITSM in London

ITSM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the London region over the 6 months to 5 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +19 40 £500 -3.38% 69
West London +13 10 £250 +33.33% 9
South London 0 5 £225 -10.00% 2
East London +8 3 £630 +43.18% 9
ITSM
England

ITSM
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (5.36%) Confluence
1 12 (5.36%) SharePoint
2 11 (4.91%) Microsoft Exchange
3 3 (1.34%) Skype for Business
4 2 (0.89%) JBoss
4 2 (0.89%) WebSphere
4 2 (0.89%) WebSphere Application Server
5 1 (0.45%) Apache Solr
5 1 (0.45%) CMS
Applications
1 14 (6.25%) Microsoft Office
2 9 (4.02%) MS Visio
3 4 (1.79%) Microsoft Excel
4 2 (0.89%) Microsoft PowerPoint
5 1 (0.45%) AutoCAD
5 1 (0.45%) Camtasia
5 1 (0.45%) Chatbot
5 1 (0.45%) Final Cut Pro
Business Applications
1 14 (6.25%) Remedy ITSM
2 4 (1.79%) Salesforce CRM
2 4 (1.79%) Workday HCM
3 2 (0.89%) Dynamics CRM
3 2 (0.89%) iTrent
3 2 (0.89%) SAP ERP
4 1 (0.45%) Cloudability
4 1 (0.45%) ResourceLink
4 1 (0.45%) SAP S/4HANA
Cloud Services
1 52 (23.21%) Azure
2 44 (19.64%) Microsoft 365
3 18 (8.04%) Power Platform
4 17 (7.59%) Azure DevOps
5 14 (6.25%) AWS
6 12 (5.36%) Entra ID
7 10 (4.46%) Azure Monitor
8 7 (3.13%) Lucidchart
8 7 (3.13%) Power Automate
8 7 (3.13%) PowerApps
9 6 (2.68%) GCP
9 6 (2.68%) GitHub
9 6 (2.68%) SaaS
10 5 (2.23%) Azure AKS
10 5 (2.23%) Azure Sentinel
11 4 (1.79%) Dynamics 365
11 4 (1.79%) PaaS
11 4 (1.79%) Slack
12 3 (1.34%) Asana
12 3 (1.34%) OneDrive
Communications & Networking
1 15 (6.70%) VPN
2 12 (5.36%) DNS
3 10 (4.46%) TCP/IP
4 7 (3.13%) DHCP
4 7 (3.13%) Firewall
4 7 (3.13%) Remote Desktop
4 7 (3.13%) Wi-Fi
5 5 (2.23%) VoIP
6 4 (1.79%) SSL
6 4 (1.79%) Wireless
7 3 (1.34%) iSCSI
7 3 (1.34%) LAN
7 3 (1.34%) SAN
7 3 (1.34%) Skype
7 3 (1.34%) SMTP
7 3 (1.34%) WAN
8 2 (0.89%) HTTP
8 2 (0.89%) NAS
8 2 (0.89%) Network Security
9 1 (0.45%) Intrusion Detection
Database & Business Intelligence
1 11 (4.91%) Power BI
2 4 (1.79%) MySQL
2 4 (1.79%) SQL Server
3 2 (0.89%) BusinessObjects
3 2 (0.89%) DB2
3 2 (0.89%) IMS/DB
3 2 (0.89%) SQL Server Integration Services
3 2 (0.89%) SQL Server Reporting Services
4 1 (0.45%) Amazon Redshift
4 1 (0.45%) Data Lake
4 1 (0.45%) Data Mining
4 1 (0.45%) Elasticsearch
4 1 (0.45%) NoSQL
4 1 (0.45%) Pentaho
Development Applications
1 36 (16.07%) JIRA
2 4 (1.79%) Octopus Deploy
2 4 (1.79%) TeamCity
3 3 (1.34%) ScriptRunner
4 2 (0.89%) Zephyr
5 1 (0.45%) GitLab
5 1 (0.45%) Jenkins
5 1 (0.45%) JIRA Agile
5 1 (0.45%) LoadRunner
5 1 (0.45%) MLflow
General
1 93 (41.52%) Social Skills
2 46 (20.54%) Finance
3 29 (12.95%) Analytical Skills
4 19 (8.48%) Public Sector
5 14 (6.25%) Banking
6 12 (5.36%) Presentation Skills
7 11 (4.91%) Legal
8 10 (4.46%) Inclusion and Diversity
9 6 (2.68%) Local Government
9 6 (2.68%) Retail
10 5 (2.23%) Documentation Skills
11 3 (1.34%) Law
11 3 (1.34%) Manufacturing
12 2 (0.89%) Back Office
12 2 (0.89%) Investment Banking
12 2 (0.89%) Marketing
12 2 (0.89%) Organisational Skills
12 2 (0.89%) Telecoms
13 1 (0.45%) Financial Institution
13 1 (0.45%) Front Office
Job Titles
1 42 (18.75%) Architect
2 27 (12.05%) Support Engineer
3 25 (11.16%) Developer
4 20 (8.93%) ServiceNow Architect
5 19 (8.48%) ServiceNow Developer
5 19 (8.48%) Solutions Architect
6 17 (7.59%) Analyst
7 16 (7.14%) IT Support
7 16 (7.14%) Lead
8 14 (6.25%) Senior
9 13 (5.80%) Consultant
10 12 (5.36%) 2nd Line Support
10 12 (5.36%) IT Engineer
10 12 (5.36%) IT Support Engineer
11 9 (4.02%) 2nd Line Engineer
11 9 (4.02%) 2nd Line Support Engineer
11 9 (4.02%) Business Analyst
12 8 (3.57%) Project Manager
12 8 (3.57%) Service Manager
12 8 (3.57%) Site Reliability Engineer
Libraries, Frameworks & Software Standards
1 22 (9.82%) HTML
2 19 (8.48%) Web Services
3 16 (7.14%) REST
4 15 (6.70%) CSS
5 14 (6.25%) SOAP
6 12 (5.36%) .NET
6 12 (5.36%) AngularJS
7 11 (4.91%) JSON
7 11 (4.91%) RESTful
8 8 (3.57%) jQuery
9 6 (2.68%) JDBC
9 6 (2.68%) XML
10 5 (2.23%) OpenTelemetry
11 4 (1.79%) Apache Camel
11 4 (1.79%) HTML5
11 4 (1.79%) LDAP
11 4 (1.79%) Lightning Web Components
11 4 (1.79%) ODBC
11 4 (1.79%) RabbitMQ
11 4 (1.79%) SAML
Miscellaneous
1 25 (11.16%) CMDB
2 9 (4.02%) Onboarding
3 8 (3.57%) Video Conferencing
4 7 (3.13%) Cloud Native
4 7 (3.13%) Management Information System
5 6 (2.68%) Data Protection Act
6 5 (2.23%) Data Centre
6 5 (2.23%) Low-Code
6 5 (2.23%) Replication
7 4 (1.79%) AI Agents
8 3 (1.34%) Product Ownership
8 3 (1.34%) Security Posture
8 3 (1.34%) Smartphone
9 2 (0.89%) Blog
9 2 (0.89%) iPad
9 2 (0.89%) iPhone
9 2 (0.89%) Legacy Systems
9 2 (0.89%) Reference Data
9 2 (0.89%) Video\Live Streaming
10 1 (0.45%) Learning Management System
Operating Systems
1 53 (23.66%) Windows
2 14 (6.25%) Windows 10
3 9 (4.02%) Apple iOS
4 8 (3.57%) Windows Server
5 6 (2.68%) Android
6 5 (2.23%) Linux
6 5 (2.23%) Mac OS
6 5 (2.23%) VMS
7 2 (0.89%) Unix
8 1 (0.45%) CentOS
8 1 (0.45%) Red Hat Enterprise Linux
8 1 (0.45%) Ubuntu
8 1 (0.45%) Windows Server 2016
Processes & Methodologies
1 121 (54.02%) Service Management
2 107 (47.77%) ITIL
3 65 (29.02%) Problem-Solving
4 40 (17.86%) Agile
5 35 (15.63%) Customer Service
6 34 (15.18%) DevOps
7 31 (13.84%) Stakeholder Management
8 25 (11.16%) Service Delivery
9 23 (10.27%) Project Management
9 23 (10.27%) Stakeholder Engagement
10 22 (9.82%) Migration
11 21 (9.38%) Asset Management
11 21 (9.38%) Change Management
12 20 (8.93%) Continuous Improvement
13 18 (8.04%) CI/CD
14 17 (7.59%) Data Protection
14 17 (7.59%) Roadmaps
15 16 (7.14%) Incident Management
15 16 (7.14%) User Experience
16 15 (6.70%) Requirements Gathering
Programming Languages
1 35 (15.63%) JavaScript
2 14 (6.25%) PowerShell
3 13 (5.80%) SQL
4 12 (5.36%) Java
5 10 (4.46%) Python
6 7 (3.13%) Bicep
7 6 (2.68%) C#
8 5 (2.23%) Kusto Query Language
9 3 (1.34%) Groovy
10 2 (0.89%) Bash
10 2 (0.89%) C
10 2 (0.89%) PL/SQL
10 2 (0.89%) REXX
11 1 (0.45%) TypeScript
Qualifications
1 34 (15.18%) Security Cleared
2 30 (13.39%) SC Cleared
3 17 (7.59%) Degree
4 7 (3.13%) ITIL Certification
5 5 (2.23%) Computer Science Degree
6 3 (1.34%) Microsoft Certification
7 2 (0.89%) Cisco Certification
7 2 (0.89%) MCP
7 2 (0.89%) MCSA
8 1 (0.45%) A+ Certification
8 1 (0.45%) CCIE
8 1 (0.45%) CCNA
8 1 (0.45%) CCNP
8 1 (0.45%) CISSP
8 1 (0.45%) GIAC
8 1 (0.45%) ITIL Foundation Certificate
8 1 (0.45%) Network+ Certification
8 1 (0.45%) PMP
8 1 (0.45%) PRINCE2 Practitioner
8 1 (0.45%) VCAP
Quality Assurance & Compliance
1 15 (6.70%) QA
2 13 (5.80%) SLA
3 6 (2.68%) COBIT
3 6 (2.68%) GDPR
3 6 (2.68%) NIST
4 4 (1.79%) GRC
5 3 (1.34%) ISO/IEC 27001
6 2 (0.89%) Accessibility
6 2 (0.89%) ISO/IEC 19770
6 2 (0.89%) ISO/IEC 20000
7 1 (0.45%) Actionable Recommendations
7 1 (0.45%) Data Quality
7 1 (0.45%) GxP
7 1 (0.45%) HIPAA
7 1 (0.45%) PCI DSS
7 1 (0.45%) Sarbanes-Oxley
System Software
1 44 (19.64%) Active Directory
2 15 (6.70%) VMware Infrastructure
3 9 (4.02%) Virtual Desktop
4 6 (2.68%) vSphere
5 5 (2.23%) Hyper-V
6 4 (1.79%) VMware ESXi
7 3 (1.34%) KVM
8 2 (0.89%) Virtual Machines
8 2 (0.89%) Virtual Servers
9 1 (0.45%) Docker
9 1 (0.45%) Firmware
9 1 (0.45%) VMware NSX
9 1 (0.45%) VMware Workstation
Systems Management
1 11 (4.91%) Microsoft Intune
2 8 (3.57%) Kubernetes
2 8 (3.57%) SCCM
3 7 (3.13%) Prometheus
4 6 (2.68%) Grafana
5 5 (2.23%) Ansible
5 5 (2.23%) HP ALM
5 5 (2.23%) Single Sign-On
6 2 (0.89%) Opsgenie
6 2 (0.89%) Terraform
7 1 (0.45%) Kubeflow
7 1 (0.45%) Nessus
7 1 (0.45%) Plesk
7 1 (0.45%) ZABBIX
Vendors
1 112 (50.00%) ServiceNow
2 59 (26.34%) Microsoft
3 16 (7.14%) VMware
4 14 (6.25%) Remedy
5 10 (4.46%) Cisco
5 10 (4.46%) HP
6 8 (3.57%) BMC
7 5 (2.23%) Apple
7 5 (2.23%) Atlassian
7 5 (2.23%) Meraki
7 5 (2.23%) Oracle
7 5 (2.23%) Salesforce
8 4 (1.79%) IBM
8 4 (1.79%) Ivanti
8 4 (1.79%) SAP
8 4 (1.79%) Workday
9 3 (1.34%) Databricks
9 3 (1.34%) Google
9 3 (1.34%) Palo Alto
9 3 (1.34%) Zscaler