Period
to 23 November 2017

The median annual salary for a Service Desk Engineer was £29,000 in advertised job vacancies in London during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Engineer
England > London
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 774 774 789
Rank change year-on-year 0 +15 +17
Permanent jobs requiring a Service Desk Engineer 66 76 121
As % of all permanent IT jobs advertised in London 0.088% 0.100% 0.14%
As % of the Job Titles category 0.093% 0.10% 0.14%
Number of salaries quoted 61 66 118
London median annual salary £29,000 £29,000 £28,000
Median salary % change year-on-year - +3.57% +3.70%
10th Percentile £24,250 £22,375 £21,175
90th Percentile £43,750 £35,000 £35,750
England median annual salary £24,000 £27,000 £27,500
% change year-on-year -11.11% -1.82% +14.58%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 70899 72968 85123
% of permanent IT jobs with a recognized job title 94.37% 95.97% 96.02%
Number of salaries quoted 55853 62987 72260
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,351 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

Service Desk Engineer
Job Vacancy Trend in London

Job postings that featured Service Desk Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Desk Engineer in London

Service Desk Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Engineer in London.

Salary trend for Service Desk Engineer in London

Service Desk Engineer
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Engineer in London over the 6 months to 23 November 2017.

Salary histogram for Service Desk Engineer in London

Service Desk Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the London region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London 0 9 £29,500 +1.72% 2
West London +9 7 £33,000 -22.35%
East London -3 3 £30,000 +27.66%
South London 0 2 £30,000 +33.33%
North London - 2 £26,000 -
Service Desk Engineer
England

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 23 November 2017, Service Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Engineer in the job title.

1 51 (77.27%) Active Directory
2 50 (75.76%) Windows
3 30 (45.45%) Microsoft
4 26 (39.39%) Finance
5 25 (37.88%) Windows 7
6 23 (34.85%) DNS
7 22 (33.33%) Citrix
8 21 (31.82%) Windows Server
9 19 (28.79%) VMware
10 17 (25.76%) TCP/IP
11 15 (22.73%) SQL
12 14 (21.21%) Microsoft Office
12 14 (21.21%) ITIL
12 14 (21.21%) DHCP
13 13 (19.70%) Office 365
13 13 (19.70%) VMware Infrastructure
14 11 (16.67%) VPN
14 11 (16.67%) SLA
15 10 (15.15%) Service Management
15 10 (15.15%) Windows Server 2008
15 10 (15.15%) Degree
15 10 (15.15%) Windows Server 2012
16 9 (13.64%) MS Exchange
16 9 (13.64%) Microsoft Certification
17 8 (12.12%) SAN
17 8 (12.12%) LAN
17 8 (12.12%) FTP
17 8 (12.12%) WAN
17 8 (12.12%) Apple iOS
17 8 (12.12%) SCCM

Service Desk Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (13.64%) MS Exchange
2 6 (9.09%) Exchange Server 2013
3 5 (7.58%) Blackberry Enterprise Server
3 5 (7.58%) Exchange Server 2010
4 3 (4.55%) Exchange Server 2007
5 2 (3.03%) IIS
6 1 (1.52%) Apache
6 1 (1.52%) Exchange Server 2003
Applications
1 14 (21.21%) Microsoft Office
2 2 (3.03%) Vectorworks
3 1 (1.52%) CINEMA 4D
3 1 (1.52%) Maya
Business Applications
1 1 (1.52%) Dynamics CRM
Cloud Services
1 13 (19.70%) Office 365
2 5 (7.58%) Microsoft Azure
3 1 (1.52%) Amazon AWS
Communications & Networking
1 23 (34.85%) DNS
2 17 (25.76%) TCP/IP
3 14 (21.21%) DHCP
4 11 (16.67%) VPN
5 8 (12.12%) FTP
5 8 (12.12%) LAN
5 8 (12.12%) SAN
5 8 (12.12%) WAN
6 7 (10.61%) Firewall
7 5 (7.58%) Structured Cabling
7 5 (7.58%) VoIP
8 3 (4.55%) Internet
8 3 (4.55%) Intranet
8 3 (4.55%) SMTP
8 3 (4.55%) Wi-Fi
9 2 (3.03%) SNMP
10 1 (1.52%) HTTPS
10 1 (1.52%) PuTTY
10 1 (1.52%) SSL
10 1 (1.52%) Wireless
Database & Business Intelligence
1 7 (10.61%) SQL Server
2 2 (3.03%) Informix
2 2 (3.03%) MySQL
2 2 (3.03%) PostgreSQL
2 2 (3.03%) SQL Server 2005
2 2 (3.03%) SQL Server 2008
2 2 (3.03%) SQL Server 2012
Development Applications
1 4 (6.06%) JIRA
2 2 (3.03%) MSI
General
1 26 (39.39%) Finance
2 6 (9.09%) Banking
3 4 (6.06%) Retail
3 4 (6.06%) Telecoms
4 3 (4.55%) Legal
5 1 (1.52%) Investment Banking
Libraries, Frameworks & Software Standards
1 5 (7.58%) XML
2 2 (3.03%) Software Packaging
Miscellaneous
1 7 (10.61%) Analytical Skills
2 6 (9.09%) Video Conferencing
3 5 (7.58%) EPoS
3 5 (7.58%) Replication
4 3 (4.55%) Apple TV
4 3 (4.55%) Fat Client
4 3 (4.55%) Hedge funds
4 3 (4.55%) SWIFT
4 3 (4.55%) Thin Client
5 2 (3.03%) Computer Science
5 2 (3.03%) iPad
6 1 (1.52%) Data Centre
6 1 (1.52%) iPhone
6 1 (1.52%) Management Information System
6 1 (1.52%) Smartphone
Operating Systems
1 50 (75.76%) Windows
2 25 (37.88%) Windows 7
3 21 (31.82%) Windows Server
4 10 (15.15%) Windows Server 2008
4 10 (15.15%) Windows Server 2012
5 8 (12.12%) Apple iOS
6 7 (10.61%) Android
6 7 (10.61%) Mac OS X
7 6 (9.09%) Linux
7 6 (9.09%) Windows 10
8 5 (7.58%) Windows Server 2003
9 4 (6.06%) Ubuntu
10 3 (4.55%) Windows 8
10 3 (4.55%) Windows XP
11 2 (3.03%) Solaris
12 1 (1.52%) Mac OS
12 1 (1.52%) Mac OS X Server
12 1 (1.52%) Windows Vista
Processes & Methodologies
1 14 (21.21%) ITIL
2 10 (15.15%) Service Management
3 6 (9.09%) Disaster Recovery
4 5 (7.58%) Active Listening
4 5 (7.58%) E-Commerce
4 5 (7.58%) Logistics
5 4 (6.06%) Asset Management
5 4 (6.06%) Information Security
5 4 (6.06%) Root Cause Analysis
5 4 (6.06%) Statistical Analysis
6 3 (4.55%) IT Strategy
6 3 (4.55%) Security Operations
6 3 (4.55%) Vulnerability Management
7 2 (3.03%) Application Packaging
7 2 (3.03%) Continuous Improvement
7 2 (3.03%) Investment Management
7 2 (3.03%) Proactive Monitoring
7 2 (3.03%) Problem Management
7 2 (3.03%) Task Automation
7 2 (3.03%) Time Management
Programming Languages
1 15 (22.73%) SQL
2 5 (7.58%) PowerShell
3 1 (1.52%) Bash Shell
3 1 (1.52%) Python
Qualifications
1 10 (15.15%) Degree
2 9 (13.64%) Microsoft Certification
3 6 (9.09%) MCSA
4 5 (7.58%) CCNA
4 5 (7.58%) Cisco Certification
5 4 (6.06%) MCSE
6 3 (4.55%) A+ Certification
6 3 (4.55%) CISMP
6 3 (4.55%) CISSP
6 3 (4.55%) Master's Degree
6 3 (4.55%) MCITP
6 3 (4.55%) MCP
6 3 (4.55%) MCTS
7 2 (3.03%) Computer Science Degree
7 2 (3.03%) ITIL Certification
8 1 (1.52%) HND
Quality Assurance & Compliance
1 11 (16.67%) SLA
2 4 (6.06%) PCI DSS
3 2 (3.03%) ISO/IEC 20000
4 1 (1.52%) ISO/IEC 27001
4 1 (1.52%) Sarbanes-Oxley
System Software
1 51 (77.27%) Active Directory
2 13 (19.70%) VMware Infrastructure
3 6 (9.09%) Hyper-V
4 2 (3.03%) Microsoft App-V
4 2 (3.03%) XenApp
4 2 (3.03%) XenDesktop
5 1 (1.52%) Terminal Services
5 1 (1.52%) vSphere
Systems Management
1 8 (12.12%) SCCM
2 5 (7.58%) ZABBIX
3 2 (3.03%) Nagios
3 2 (3.03%) Opsview
4 1 (1.52%) Backup Exec
4 1 (1.52%) Cisco CUCM
4 1 (1.52%) Jamf Pro
4 1 (1.52%) Norton AntiVirus
Vendors
1 30 (45.45%) Microsoft
2 22 (33.33%) Citrix
3 19 (28.79%) VMware
4 7 (10.61%) Cisco
5 6 (9.09%) Apple
5 6 (9.09%) HP
6 5 (7.58%) EqualLogic
6 5 (7.58%) Google
6 5 (7.58%) Juniper
6 5 (7.58%) NetApp
7 3 (4.55%) Bloomberg
7 3 (4.55%) Meraki
7 3 (4.55%) Reuters
8 2 (3.03%) Adobe
8 2 (3.03%) Blue Coat
8 2 (3.03%) CheckPoint
8 2 (3.03%) FactSet
8 2 (3.03%) Red Hat
8 2 (3.03%) Sybase
9 1 (1.52%) SolarWinds