1st Line Support Contracts in the Midlands

First Line Support
England > Midlands

The median First Line Support daily rate in the Midlands is £113, according to job vacancies posted in the 6 months leading up to 3 August 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
3 Aug 2025
Same period 2024 Same period 2023
Rank 114 119 125
Rank change year-on-year +5 +6 +33
Contract jobs requiring a 1st Line Support 26 12 28
As % of all contract jobs advertised in the Midlands 1.05% 0.45% 0.90%
As % of the Job Titles category 1.17% 0.49% 0.96%
Number of daily rates quoted 11 5 16
10th Percentile - £115 £118
25th Percentile £106 - £134
Median daily rate (50th Percentile) £113 £130 £135
Median % change year-on-year -13.46% -3.70% -16.92%
75th Percentile £134 £150 £180
90th Percentile £180 £170 £204
England median daily rate £132 £150 £160
% change year-on-year -12.33% -6.25% +6.67%
Number of hourly rates quoted 5 1 5
10th Percentile - - £13.05
25th Percentile £13.69 £17.00 £16.50
Median hourly rate £15.12 £18.00 £17.00
Median % change year-on-year -16.00% +5.88% -4.23%
75th Percentile - £19.00 £17.50
90th Percentile £16.77 - £23.80
England median hourly rate £16.94 £16.50 £16.62
% change year-on-year +2.64% -0.72% +0.73%

All Contract IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,227 2,442 2,928
% of contract IT jobs with a recognized job title 89.73% 92.50% 94.33%
Number of daily rates quoted 1,443 1,672 2,083
10th Percentile £211 £250 £226
25th Percentile £350 £363 £363
Median daily rate (50th Percentile) £450 £475 £475
Median % change year-on-year -5.26% - -
75th Percentile £550 £588 £594
90th Percentile £638 £685 £700
England median daily rate £510 £525 £550
% change year-on-year -2.86% -4.55% +0.46%
Number of hourly rates quoted 178 139 93
10th Percentile £12.62 £12.68 £13.16
25th Percentile £14.06 £14.27 £16.23
Median hourly rate £24.34 £20.00 £21.00
Median % change year-on-year +21.70% -4.76% +9.80%
75th Percentile £31.00 £39.38 £35.08
90th Percentile £50.00 £53.40 £65.80
England median hourly rate £26.00 £45.00 £43.00
% change year-on-year -42.22% +4.65% +67.45%

1st Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 1st Line Support in the Midlands

1st Line Support
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing 1st Line Support in the Midlands.

Daily rate trend for 1st Line Support in the Midlands

1st Line Support
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing 1st Line Support in the Midlands.

Hourly rate trend for 1st Line Support in the Midlands

1st Line Support
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the Midlands region over the 6 months to 3 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +6 16 £150 +15.38% 6
West Midlands -1 10 £113 -31.82% 4
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 3 August 2025, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region featuring 1st Line Support in the job title.

1 15 (57.69%) Customer Service
2 13 (50.00%) Social Skills
3 11 (42.31%) Problem-Solving
3 11 (42.31%) Windows
4 10 (38.46%) Microsoft
5 8 (30.77%) Microsoft 365
6 7 (26.92%) Azure
6 7 (26.92%) Entra ID
6 7 (26.92%) Active Directory
6 7 (26.92%) ITIL
7 6 (23.08%) Android
7 6 (23.08%) Inclusion and Diversity
7 6 (23.08%) Organisational Skills
8 5 (19.23%) Public Sector
8 5 (19.23%) Law
9 4 (15.38%) Microsoft Office
9 4 (15.38%) SC Cleared
9 4 (15.38%) Security Cleared
10 3 (11.54%) Apple iOS
10 3 (11.54%) Coaching
10 3 (11.54%) Analytical Skills
10 3 (11.54%) Service Delivery
11 2 (7.69%) QA
11 2 (7.69%) Time Management
11 2 (7.69%) Microsoft Excel
11 2 (7.69%) Active Listening
11 2 (7.69%) Continuous Improvement
11 2 (7.69%) Mentoring
12 1 (3.85%) Microsoft Intune
12 1 (3.85%) Mobile Device Management

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.85%) IBM Notes
1 1 (3.85%) SharePoint
Applications
1 4 (15.38%) Microsoft Office
2 2 (7.69%) Microsoft Excel
Cloud Services
1 8 (30.77%) Microsoft 365
2 7 (26.92%) Azure
2 7 (26.92%) Entra ID
3 1 (3.85%) OneDrive
General
1 13 (50.00%) Social Skills
2 6 (23.08%) Inclusion and Diversity
2 6 (23.08%) Organisational Skills
3 5 (19.23%) Law
3 5 (19.23%) Public Sector
4 3 (11.54%) Analytical Skills
5 1 (3.85%) Finance
Miscellaneous
1 1 (3.85%) Driving Licence
1 1 (3.85%) Onboarding
Operating Systems
1 11 (42.31%) Windows
2 6 (23.08%) Android
3 3 (11.54%) Apple iOS
4 1 (3.85%) Windows 10
Processes & Methodologies
1 15 (57.69%) Customer Service
2 11 (42.31%) Problem-Solving
3 7 (26.92%) ITIL
4 3 (11.54%) Coaching
4 3 (11.54%) Service Delivery
5 2 (7.69%) Active Listening
5 2 (7.69%) Continuous Improvement
5 2 (7.69%) Mentoring
5 2 (7.69%) Time Management
6 1 (3.85%) Cybersecurity
6 1 (3.85%) ITSM
6 1 (3.85%) Mobile Device Management
6 1 (3.85%) Proactive Monitoring
6 1 (3.85%) Process Improvement
Qualifications
1 4 (15.38%) SC Cleared
1 4 (15.38%) Security Cleared
2 1 (3.85%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (7.69%) QA
System Software
1 7 (26.92%) Active Directory
Systems Management
1 1 (3.85%) Microsoft Intune
Vendors
1 10 (38.46%) Microsoft
2 1 (3.85%) Apple
2 1 (3.85%) Lotus
2 1 (3.85%) MobileIron
2 1 (3.85%) ServiceNow