1st Line Support Contracts in the Midlands

First Line Support
England > Midlands

The median First Line Support daily rate in the Midlands is £131, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 92 106 149
Rank change year-on-year +14 +43 +14
Contract jobs requiring a 1st Line Support 19 27 18
As % of all contract jobs advertised in the Midlands 0.99% 0.98% 0.52%
As % of the Job Titles category 1.10% 1.07% 0.55%
Number of daily rates quoted 8 9 10
10th Percentile - £123 £110
25th Percentile £106 £130 £132
Median daily rate (50th Percentile) £131 £150 £141
Median % change year-on-year -12.50% +6.19% -5.83%
75th Percentile £185 - £171
90th Percentile £200 £156 £188
England median daily rate £180 £144 £150
% change year-on-year +25.00% -4.00% +3.45%
Number of hourly rates quoted 2 1 6
10th Percentile £18.44 - £17.50
25th Percentile £18.91 £17.00 -
Median hourly rate £20.32 £18.00 £20.00
Median % change year-on-year +12.86% -10.00% +25.00%
75th Percentile £22.35 £19.00 -
90th Percentile £23.19 - £24.00
England median hourly rate £18.82 £16.50 £18.50
% change year-on-year +14.06% -10.81% +19.35%

All Contract IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 1,725 2,532 3,256
% of contract IT jobs with a recognized job title 90.13% 91.84% 94.60%
Number of daily rates quoted 1,147 1,707 2,290
10th Percentile £200 £213 £223
25th Percentile £356 £325 £363
Median daily rate (50th Percentile) £475 £475 £475
Median % change year-on-year - - +3.26%
75th Percentile £552 £588 £588
90th Percentile £638 £688 £675
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +4.76%
Number of hourly rates quoted 106 213 128
10th Percentile £12.62 £11.84 £12.35
25th Percentile £14.00 £14.27 £15.21
Median hourly rate £18.82 £19.59 £20.00
Median % change year-on-year -3.94% -2.05% +16.33%
75th Percentile £28.18 £35.00 £28.88
90th Percentile £35.58 £54.60 £61.50
England median hourly rate £30.62 £36.31 £45.00
% change year-on-year -15.67% -19.32% +100.00%

1st Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 1st Line Support in the Midlands

1st Line Support
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing 1st Line Support in the Midlands.

Daily rate trend for 1st Line Support in the Midlands

1st Line Support
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing 1st Line Support in the Midlands.

Hourly rate trend for 1st Line Support in the Midlands

1st Line Support
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the Midlands region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +3 10 £113 -25.00% 3
East Midlands +13 9 £180 +38.46% 11
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 1 May 2025, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region featuring 1st Line Support in the job title.

1 11 (57.89%) Windows
2 9 (47.37%) Customer Service
3 7 (36.84%) Problem-Solving
3 7 (36.84%) Microsoft 365
3 7 (36.84%) Microsoft
4 6 (31.58%) Active Directory
4 6 (31.58%) Windows 10
4 6 (31.58%) Social Skills
5 5 (26.32%) Inclusion and Diversity
5 5 (26.32%) Public Sector
5 5 (26.32%) Android
6 4 (21.05%) ITIL
6 4 (21.05%) Law
6 4 (21.05%) Organisational Skills
6 4 (21.05%) Entra ID
6 4 (21.05%) Azure
7 3 (15.79%) ServiceNow
7 3 (15.79%) Microsoft Office
8 2 (10.53%) Finance
8 2 (10.53%) Asset Management
9 1 (5.26%) Marketing
9 1 (5.26%) Digital Marketing
9 1 (5.26%) SCCM
9 1 (5.26%) SC Cleared
9 1 (5.26%) Security Cleared
9 1 (5.26%) Manufacturing
9 1 (5.26%) Programme Management
9 1 (5.26%) SAP
9 1 (5.26%) Service Management
9 1 (5.26%) ITSM

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.26%) IBM Notes
1 1 (5.26%) Microsoft Exchange
Applications
1 3 (15.79%) Microsoft Office
Cloud Services
1 7 (36.84%) Microsoft 365
2 4 (21.05%) Azure
2 4 (21.05%) Entra ID
3 1 (5.26%) Dynamics 365
Communications & Networking
1 1 (5.26%) VPN
General
1 6 (31.58%) Social Skills
2 5 (26.32%) Inclusion and Diversity
2 5 (26.32%) Public Sector
3 4 (21.05%) Law
3 4 (21.05%) Organisational Skills
4 2 (10.53%) Finance
5 1 (5.26%) Analytical Skills
5 1 (5.26%) Electronics
5 1 (5.26%) Manufacturing
5 1 (5.26%) Marketing
5 1 (5.26%) Telecoms
Miscellaneous
1 1 (5.26%) Driving Licence
Operating Systems
1 11 (57.89%) Windows
2 6 (31.58%) Windows 10
3 5 (26.32%) Android
4 1 (5.26%) Apple iOS
Processes & Methodologies
1 9 (47.37%) Customer Service
2 7 (36.84%) Problem-Solving
3 4 (21.05%) ITIL
4 2 (10.53%) Asset Management
5 1 (5.26%) Business Intelligence
5 1 (5.26%) Digital Marketing
5 1 (5.26%) ITSM
5 1 (5.26%) Mobile Device Management
5 1 (5.26%) Multi-Factor Authentication
5 1 (5.26%) Proactive Monitoring
5 1 (5.26%) Programme Management
5 1 (5.26%) Service Management
Qualifications
1 1 (5.26%) SC Cleared
1 1 (5.26%) Security Cleared
System Software
1 6 (31.58%) Active Directory
Systems Management
1 1 (5.26%) SCCM
Vendors
1 7 (36.84%) Microsoft
2 3 (15.79%) ServiceNow
3 1 (5.26%) Apple
3 1 (5.26%) Cisco
3 1 (5.26%) Citrix
3 1 (5.26%) Lotus
3 1 (5.26%) Nexthink
3 1 (5.26%) SAP