2nd Line Support Analyst Contract Job Trends in the Midlands

Second Line Support Analyst
England > Midlands

The median Second Line Support Analyst daily rate in the Midlands is £145, according to job vacancies posted in the 6 months leading up to 14 December 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
14 Dec 2025
Same period 2024 Same period 2023
Rank 152 118 133
Rank change year-on-year -34 +15 +63
Contract jobs requiring a 2nd Line Support Analyst 8 4 3
As % of all contract jobs in the Midlands 0.26% 0.17% 0.11%
As % of the Job Titles category 0.29% 0.18% 0.12%
Number of daily rates quoted 6 3 3
10th Percentile £118 £118 £154
25th Percentile £122 £127 £230
Median daily rate (50th Percentile) £145 £143 £363
Median % change year-on-year +1.75% -60.69% +119.70%
75th Percentile £163 £167 £369
90th Percentile £169 £181 -
England median daily rate £200 £250 £208
% change year-on-year -20.00% +20.12% -7.50%
Number of hourly rates quoted 2 0 0
10th Percentile £16.80 - -
25th Percentile £17.47 - -
Median hourly rate £18.59 - -
75th Percentile £19.71 - -
90th Percentile £20.38 - -
England median hourly rate £16.00 £22.75 £20.00
% change year-on-year -29.67% +13.75% -2.44%

All Contract IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,781 2,170 2,461
% of contract IT jobs with a recognized job title 89.36% 92.93% 93.82%
Number of daily rates quoted 1,762 1,370 1,699
10th Percentile £213 £213 £213
25th Percentile £363 £361 £362
Median daily rate (50th Percentile) £475 £500 £475
Median % change year-on-year -5.00% +5.26% -
75th Percentile £575 £588 £588
90th Percentile £650 £700 £676
England median daily rate £510 £525 £534
% change year-on-year -2.86% -1.69% -2.91%
Number of hourly rates quoted 168 87 109
10th Percentile £13.65 £13.95 £14.23
25th Percentile £16.35 £17.00 £17.00
Median hourly rate £21.97 £23.82 £20.00
Median % change year-on-year -7.78% +19.10% +13.51%
75th Percentile £27.41 £32.01 £33.25
90th Percentile £40.25 £52.50 £67.50
England median hourly rate £26.50 £37.00 £45.00
% change year-on-year -28.38% -17.78% +38.46%

2nd Line Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support Analyst' in the job title relative to all contract IT jobs advertised in the Midlands.

2nd Line Support Analyst job vacancy trend in the Midlands

2nd Line Support Analyst
Daily Rate Trend in the Midlands

Contractor daily rate distribution trend for 2nd Line Support Analyst job vacancies in the Midlands.

Contractor daily rate distribution trend for 2nd Line Support Analyst job vacancies in the Midlands

2nd Line Support Analyst
Hourly Rate Trend in the Midlands

Contractor hourly rate distribution trend for 2nd Line Support Analyst job vacancies in the Midlands.

Contractor hourly rate distribution trend for 2nd Line Support Analyst job vacancies in the Midlands

2nd Line Support Analyst
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the Midlands region over the 6 months to 14 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -33 6 £145 -12.78% 1
East Midlands -18 2 - -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 14 December 2025, 2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the Midlands region featuring 2nd Line Support Analyst in the job title.

1 7 (87.50%) Customer Service
1 7 (87.50%) Microsoft
2 6 (75.00%) ITIL
2 6 (75.00%) Problem Management
2 6 (75.00%) Problem-Solving
3 5 (62.50%) Active Directory
3 5 (62.50%) Change Management
3 5 (62.50%) CRM
3 5 (62.50%) DHCP
3 5 (62.50%) Disk Encryption
3 5 (62.50%) DNS
3 5 (62.50%) iManage
3 5 (62.50%) MCDST
3 5 (62.50%) MCP
3 5 (62.50%) Microsoft 365
3 5 (62.50%) Microsoft Certification
3 5 (62.50%) Mitel
3 5 (62.50%) Mobile Device Management
3 5 (62.50%) SCCM
3 5 (62.50%) Service Delivery
3 5 (62.50%) TCP/IP
3 5 (62.50%) VPN
3 5 (62.50%) Windows
3 5 (62.50%) Windows 10
4 2 (25.00%) ITSM
4 2 (25.00%) Service Management
5 1 (12.50%) Active Listening
5 1 (12.50%) Azure
5 1 (12.50%) Broadband
5 1 (12.50%) CyberArk

2nd Line Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (12.50%) Microsoft Excel
1 1 (12.50%) Microsoft Office
Cloud Services
1 5 (62.50%) Microsoft 365
2 1 (12.50%) Azure
Communications & Networking
1 5 (62.50%) DHCP
1 5 (62.50%) DNS
1 5 (62.50%) TCP/IP
1 5 (62.50%) VPN
2 1 (12.50%) Broadband
General
1 6 (75.00%) Analytical Skills
2 5 (62.50%) Social Skills
3 1 (12.50%) Local Government
Miscellaneous
1 5 (62.50%) Self-Motivation
1 5 (62.50%) Team-Oriented Environment
2 1 (12.50%) Management Information System
Operating Systems
1 5 (62.50%) Windows
1 5 (62.50%) Windows 10
Processes & Methodologies
1 7 (87.50%) Customer Service
2 6 (75.00%) ITIL
2 6 (75.00%) Problem Management
2 6 (75.00%) Problem-Solving
3 5 (62.50%) Change Management
3 5 (62.50%) CRM
3 5 (62.50%) Disk Encryption
3 5 (62.50%) Mobile Device Management
3 5 (62.50%) Service Delivery
4 2 (25.00%) ITSM
4 2 (25.00%) Service Management
5 1 (12.50%) Active Listening
5 1 (12.50%) Cybersecurity
5 1 (12.50%) Data Analysis
5 1 (12.50%) Root Cause Analysis
5 1 (12.50%) Workflow
Qualifications
1 5 (62.50%) MCDST
1 5 (62.50%) MCP
1 5 (62.50%) Microsoft Certification
Quality Assurance & Compliance
1 1 (12.50%) SLA
System Software
1 5 (62.50%) Active Directory
Systems Management
1 5 (62.50%) SCCM
Vendors
1 7 (87.50%) Microsoft
2 5 (62.50%) iManage
2 5 (62.50%) Mitel
3 1 (12.50%) CyberArk
3 1 (12.50%) Genesys