Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 97 149 102
Rank change year-on-year +52 -47 -24
Contract jobs citing SLA 167 132 148
As % of all contract IT jobs advertised in the Midlands 2.03% 1.35% 1.76%
As % of the Quality Assurance & Compliance category 18.74% 13.04% 16.17%
Number of daily rates quoted 90 60 55
Midlands median daily rate £286 £248 £280
Median daily rate % change year-on-year +15.71% -11.61% +13.13%
10th Percentile £117 £108 £111
90th Percentile £476 £455 £400
England median daily rate £300 £325 £325
% change year-on-year -7.69% - +8.33%
Number of hourly rates quoted 19 36 22
Midlands median hourly rate £12.00 £15.00 £12.75
Median hourly rate % change year-on-year -20.00% +17.65% -22.73%
10th Percentile £8.39 £8.63 £10.64
90th Percentile £20.60 £25.00 £21.60
England median hourly rate £15.00 £15.00 £17.33
% change year-on-year - -13.44% +8.31%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Midlands
Contract vacancies with a requirement for quality assurance or compliance skills 891 1012 915
As % of all contract IT jobs advertised in the Midlands 10.84% 10.36% 10.89%
Number of daily rates quoted 552 655 496
Midlands median daily rate £400 £388 £388
Median daily rate % change year-on-year +3.23% - +10.71%
10th Percentile £208 £208 £225
90th Percentile £560 £550 £529
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 33 59 53
Midlands median hourly rate £14.00 £20.50 £21.00
Median hourly rate % change year-on-year -31.71% -2.38% +20.00%
10th Percentile £8.44 £8.76 £10.78
90th Percentile £52.50 £42.45 £43.10
England median hourly rate £20.00 £22.50 £22.00
% change year-on-year -11.11% +2.27% +12.82%

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Contractor Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the Midlands.

Contractor daily rate trend for SLA in the Midlands

SLA
Contractor Daily Rate Histogram in the Midlands

The daily rate distribution of IT jobs citing SLA in the Midlands over the 6 months to 23 November 2017.

Contractor daily rate histogram for SLA in the Midlands

SLA
Contractor Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the Midlands.

Contractor hourly rate trend for SLA in the Midlands

SLA
Contractor Hourly Rate Histogram in the Midlands

The hourly rate distribution of IT jobs citing SLA in the Midlands over the 6 months to 23 November 2017.

Contractor hourly rate histogram for SLA in the Midlands

SLA
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +36 107 £275 -8.33% 14
East Midlands +18 59 £290 +28.89% 9
SLA
England

For the 6 months to 23 November 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Midlands region with a requirement for SLA.

1 61 (36.53%) ITIL
2 59 (35.33%) Windows
3 38 (22.75%) Active Directory
4 37 (22.16%) Microsoft
5 27 (16.17%) Incident Management
6 26 (15.57%) Finance
6 26 (15.57%) Service Management
7 23 (13.77%) Service Delivery
7 23 (13.77%) Linux
8 22 (13.17%) Change Management
9 21 (12.57%) Analytical Skills
10 19 (11.38%) Microsoft Office
11 18 (10.78%) Cisco
12 17 (10.18%) Oracle
12 17 (10.18%) Line Management
13 16 (9.58%) Windows 7
13 16 (9.58%) VMware
14 15 (8.98%) SQL
15 13 (7.78%) LAN
16 12 (7.19%) Retail
16 12 (7.19%) Time Management
16 12 (7.19%) Windows Server
17 11 (6.59%) Telecoms
17 11 (6.59%) Information Security
17 11 (6.59%) HP
18 10 (5.99%) Microsoft Excel
18 10 (5.99%) Management Information System
18 10 (5.99%) SCCM
18 10 (5.99%) Security Cleared
18 10 (5.99%) Windows Server 2008

SLA
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (4.79%) SharePoint
2 7 (4.19%) MS Exchange
2 7 (4.19%) WebSphere
3 5 (2.99%) IBM Notes
4 4 (2.40%) Tomcat
5 2 (1.20%) IIS
5 2 (1.20%) Oracle Workflow
6 1 (0.60%) BizTalk Server
6 1 (0.60%) Exchange Server 2007
6 1 (0.60%) Exchange Server 2013
Applications
1 19 (11.38%) Microsoft Office
2 10 (5.99%) Microsoft Excel
3 2 (1.20%) Microsoft PowerPoint
3 2 (1.20%) Microsoft Project
3 2 (1.20%) MS Visio
Business Applications
1 3 (1.80%) Dynamics CRM
1 3 (1.80%) Maximo
2 2 (1.20%) Oracle Payroll
3 1 (0.60%) Remedy ITSM
Cloud Services
1 6 (3.59%) Office 365
2 4 (2.40%) Microsoft Azure
3 3 (1.80%) G Suite
3 3 (1.80%) IBM SmartCloud
3 3 (1.80%) iTunes
4 1 (0.60%) PaaS
Communications & Networking
1 13 (7.78%) LAN
2 9 (5.39%) TCP/IP
2 9 (5.39%) WAN
3 8 (4.79%) Firewall
3 8 (4.79%) Wireless
4 7 (4.19%) Internet
5 5 (2.99%) CTI
5 5 (2.99%) Network Security
5 5 (2.99%) VPN
6 3 (1.80%) Wi-Fi
7 2 (1.20%) Cisco ASA
7 2 (1.20%) SMS
7 2 (1.20%) VLAN
8 1 (0.60%) Cisco IOS
8 1 (0.60%) Cisco Nexus
8 1 (0.60%) Cisco PIX
8 1 (0.60%) DNS
8 1 (0.60%) Remote Desktop
8 1 (0.60%) Structured Cabling
8 1 (0.60%) Unified Communications
Database & Business Intelligence
1 7 (4.19%) SQL Server
2 5 (2.99%) DB2
2 5 (2.99%) Oracle Database
2 5 (2.99%) RDBMS
2 5 (2.99%) Relational Database
3 2 (1.20%) Oracle Reports
4 1 (0.60%) Azure SQL Database
4 1 (0.60%) SQL Server 2014
Development Applications
1 1 (0.60%) MSI
1 1 (0.60%) Team Foundation Server
General
1 26 (15.57%) Finance
2 12 (7.19%) Retail
3 11 (6.59%) Telecoms
4 3 (1.80%) Banking
4 3 (1.80%) Financial Institution
5 2 (1.20%) Manufacturing
6 1 (0.60%) Advertising
6 1 (0.60%) Pharmaceutical
6 1 (0.60%) Publishing
Job Titles
1 50 (29.94%) Analyst
2 27 (16.17%) Service Analyst
3 25 (14.97%) Service Desk Analyst
4 20 (11.98%) Support Engineer
5 16 (9.58%) Support Analyst
6 15 (8.98%) Desktop Support
7 14 (8.38%) IT Support
8 13 (7.78%) Applications Support
9 12 (7.19%) Service Desk Support
10 10 (5.99%) Administrator
10 10 (5.99%) Desktop Engineer
10 10 (5.99%) Desktop Support Engineer
10 10 (5.99%) Service Desk Support Analyst
10 10 (5.99%) Service Manager
11 9 (5.39%) 1st Line Service Desk Analyst
11 9 (5.39%) 1st Line Support
12 8 (4.79%) 1st Line Support Analyst
12 8 (4.79%) 3rd Line Support
13 7 (4.19%) 2nd Line Support
14 6 (3.59%) Business Analyst
Libraries, Frameworks & Software Standards
1 3 (1.80%) HTML
1 3 (1.80%) XML
2 2 (1.20%) CSS
2 2 (1.20%) ODBC
3 1 (0.60%) .NET
3 1 (0.60%) Ajax
3 1 (0.60%) ASP.NET Web API
3 1 (0.60%) COM
3 1 (0.60%) Entity Framework
3 1 (0.60%) jQuery
3 1 (0.60%) WCF
3 1 (0.60%) Web Services
3 1 (0.60%) WebSphere MQ
Miscellaneous
1 21 (12.57%) Analytical Skills
2 10 (5.99%) Management Information System
3 7 (4.19%) Data Centre
4 6 (3.59%) Analytical Mindset
5 5 (2.99%) Clustering
5 5 (2.99%) Derivative
5 5 (2.99%) Wiki
6 3 (1.80%) Computer Science
7 2 (1.20%) Digital Media
7 2 (1.20%) Video Conferencing
8 1 (0.60%) CMDB
8 1 (0.60%) Cyber Defence
8 1 (0.60%) Driving Licence
8 1 (0.60%) Enterprise Software
8 1 (0.60%) Fat Client
8 1 (0.60%) IVR
8 1 (0.60%) Thin Client
Operating Systems
1 59 (35.33%) Windows
2 23 (13.77%) Linux
3 16 (9.58%) Windows 7
4 12 (7.19%) Windows Server
5 10 (5.99%) Windows Server 2008
5 10 (5.99%) Windows Server 2012
6 8 (4.79%) Red Hat Enterprise Linux
7 5 (2.99%) CentOS
7 5 (2.99%) Windows Server 2003
7 5 (2.99%) Windows XP
8 4 (2.40%) Apple iOS
8 4 (2.40%) Unix
8 4 (2.40%) Windows 10
8 4 (2.40%) Windows 2000 Server
9 2 (1.20%) Windows 8
10 1 (0.60%) AIX
10 1 (0.60%) HPUX
10 1 (0.60%) VMS
Processes & Methodologies
1 61 (36.53%) ITIL
2 27 (16.17%) Incident Management
3 26 (15.57%) Service Management
4 23 (13.77%) Service Delivery
5 22 (13.17%) Change Management
6 17 (10.18%) Line Management
7 12 (7.19%) Time Management
8 11 (6.59%) Information Security
9 10 (5.99%) Root Cause Analysis
10 9 (5.39%) Project Management
10 9 (5.39%) Target Operating Model
11 8 (4.79%) ITSM
11 8 (4.79%) Supplier Management
12 7 (4.19%) Coaching
12 7 (4.19%) Information Security Management
12 7 (4.19%) Security Management
12 7 (4.19%) Ticket Management
13 6 (3.59%) Mentoring
13 6 (3.59%) Performance Metrics
13 6 (3.59%) Process Improvement
Programming Languages
1 15 (8.98%) SQL
2 9 (5.39%) Java
3 8 (4.79%) C#
3 8 (4.79%) PowerShell
4 5 (2.99%) Bash Shell
5 4 (2.40%) JavaScript
6 3 (1.80%) C++
7 1 (0.60%) Tcl
7 1 (0.60%) VB
7 1 (0.60%) VBA
Qualifications
1 10 (5.99%) Security Cleared
2 8 (4.79%) Degree
2 8 (4.79%) MCP
3 7 (4.19%) SC Cleared
4 6 (3.59%) Cisco Certification
5 5 (2.99%) CCNA
6 4 (2.40%) DBS Check
6 4 (2.40%) Microsoft Certification
7 3 (1.80%) CCNP
7 3 (1.80%) Computer Science Degree
7 3 (1.80%) MCSE
8 2 (1.20%) ITIL Certification
8 2 (1.20%) MCSA
8 2 (1.20%) RHCE
8 2 (1.20%) VMware Certified Professional (VCP)
9 1 (0.60%) CCA
9 1 (0.60%) Citrix Certification
9 1 (0.60%) ISEB
9 1 (0.60%) MCTS
9 1 (0.60%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (1.80%) COBIT
1 3 (1.80%) ISO/IEC 27001
2 1 (0.60%) ISO 14001
2 1 (0.60%) ISO 9001
System Software
1 38 (22.75%) Active Directory
2 5 (2.99%) VMware Infrastructure
3 2 (1.20%) Virtual Machines
3 2 (1.20%) vSphere
3 2 (1.20%) XenApp
4 1 (0.60%) Hyper-V
4 1 (0.60%) Microsoft Virtual Server
4 1 (0.60%) ProxySG
4 1 (0.60%) Virtual Servers
4 1 (0.60%) XenDesktop
Systems Management
1 10 (5.99%) SCCM
2 5 (2.99%) Data Guard
2 5 (2.99%) SCOM
2 5 (2.99%) Stealthwatch
3 4 (2.40%) Cisco Prime
4 3 (1.80%) Enterprise Manager Cloud Control
4 3 (1.80%) Netcool
4 3 (1.80%) Systems Management Server (SMS)
5 1 (0.60%) AirWatch
Vendors
1 37 (22.16%) Microsoft
2 18 (10.78%) Cisco
3 17 (10.18%) Oracle
4 16 (9.58%) VMware
5 11 (6.59%) HP
6 8 (4.79%) Citrix
7 7 (4.19%) Dell
8 6 (3.59%) IBM
8 6 (3.59%) Red Hat
9 5 (2.99%) ArcSight
9 5 (2.99%) Bomgar
9 5 (2.99%) CheckPoint
9 5 (2.99%) Lotus
9 5 (2.99%) Remedy
9 5 (2.99%) ServiceNow
10 4 (2.40%) Apple
10 4 (2.40%) IFS
10 4 (2.40%) LANDesk
11 3 (1.80%) Google
12 2 (1.20%) Blue Coat