Service Management Contracts in the North East

Service Management
England > North East

The table below provides summary statistics for contract job vacancies advertised in the North East requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 28 June 2025, comparing them to the same period in the previous two years.

6 months to
28 Jun 2025
Same period 2024 Same period 2023
Rank 31 30 41
Rank change year-on-year -1 +11 -4
Contract jobs citing Service Management 5 8 7
As % of all contract jobs advertised in the North East 1.62% 2.49% 2.10%
As % of the Processes & Methodologies category 2.04% 3.10% 2.33%
Number of daily rates quoted 3 7 6
10th Percentile - £188 £230
25th Percentile £188 £306 £255
Median daily rate (50th Percentile) £195 £475 £298
Median % change year-on-year -58.95% +59.66% -39.29%
75th Percentile £203 £545 £366
90th Percentile - £590 £410
England median daily rate £500 £525 £525
% change year-on-year -4.76% - -
Number of hourly rates quoted 1 0 0
10th Percentile - - -
25th Percentile £13.37 - -
Median hourly rate £13.49 - -
75th Percentile £13.61 - -
90th Percentile - - -
England median hourly rate £21.28 £19.23 £28.88
% change year-on-year +10.66% -33.40% +44.38%

All Process and Methodology Skills
North East

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North East.

Contract vacancies with a requirement for process or methodology skills 245 258 301
As % of all contract IT jobs advertised in the North East 79.29% 80.37% 90.12%
Number of daily rates quoted 167 113 224
10th Percentile £220 £263 £255
25th Percentile £359 £363 £400
Median daily rate (50th Percentile) £450 £480 £500
Median % change year-on-year -6.25% -4.00% -
75th Percentile £541 £588 £625
90th Percentile £625 £650 £714
England median daily rate £515 £525 £550
% change year-on-year -1.90% -4.55% -
Number of hourly rates quoted 17 49 9
10th Percentile - £11.44 £16.85
25th Percentile £11.60 £12.13 £18.00
Median hourly rate £17.00 £19.50 £20.00
Median % change year-on-year -12.82% -2.50% +23.61%
75th Percentile £19.97 £48.75 £33.75
90th Percentile £48.51 £69.00 £36.24
England median hourly rate £25.15 £38.12 £37.42
% change year-on-year -34.02% +1.87% +45.72%

Service Management
Job Vacancy Trend in the North East

Job postings citing Service Management as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for Service Management in the North East

Service Management
Contractor Daily Rate Trend in the North East

3-month moving average daily rate quoted in jobs citing Service Management in the North East.

Daily rate trend for Service Management in the North East

Service Management
Contractor Hourly Rate Trend in the North East

3-month moving average hourly rates quoted in jobs citing Service Management in the North East.

Hourly rate trend for Service Management in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North East region over the 6 months to 28 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear -4 5 £195 -58.95% 6
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (60.00%) Microsoft Exchange
Applications
1 3 (60.00%) Microsoft Office
Cloud Services
1 3 (60.00%) Microsoft 365
2 1 (20.00%) Google Docs
2 1 (20.00%) Google Sheets
2 1 (20.00%) Google Workspace
General
1 1 (20.00%) Military
1 1 (20.00%) Public Sector
1 1 (20.00%) Social Skills
Job Titles
1 3 (60.00%) 2nd Line Desktop Support
1 3 (60.00%) 2nd Line Desktop Support Engineer
1 3 (60.00%) 2nd Line Engineer
1 3 (60.00%) 2nd Line Support
1 3 (60.00%) 2nd Line Support Engineer
1 3 (60.00%) Desktop Engineer
1 3 (60.00%) Desktop Support
1 3 (60.00%) Desktop Support Engineer
1 3 (60.00%) Mobile Engineer
1 3 (60.00%) Support Engineer
2 1 (20.00%) Customer Service Representative
2 1 (20.00%) Delivery Manager
2 1 (20.00%) IT Manager
2 1 (20.00%) Senior
2 1 (20.00%) Senior Delivery Manager
2 1 (20.00%) Senior IT Manager
2 1 (20.00%) Senior Manager
Miscellaneous
1 1 (20.00%) Data Protection Act
1 1 (20.00%) Onboarding
Operating Systems
1 3 (60.00%) Windows
Processes & Methodologies
1 3 (60.00%) ITIL
1 3 (60.00%) Patch Management
2 1 (20.00%) Agile
2 1 (20.00%) Continuous Improvement
2 1 (20.00%) Customer Service
2 1 (20.00%) Data Entry
2 1 (20.00%) Data Protection
2 1 (20.00%) PRINCE2
2 1 (20.00%) Project Delivery
2 1 (20.00%) Project Management
2 1 (20.00%) Software Deployment
2 1 (20.00%) Stakeholder Management
2 1 (20.00%) Supplier Management
Qualifications
1 3 (60.00%) Degree
2 1 (20.00%) Security Cleared
Quality Assurance & Compliance
1 1 (20.00%) GDPR
System Software
1 3 (60.00%) Active Directory
Vendors
1 3 (60.00%) Microsoft
2 1 (20.00%) Google