Period
to 26 May 2018

The median contractor rate for a 1st Line Support was £130 per day in advertised job vacancies in the North West during the 6 months to 26 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
England > North West
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 169 170 192
Rank change year-on-year +1 +22 -19
Contract jobs requiring a 1st Line Support 49 35 41
As % of all contract IT jobs advertised in the North West 0.83% 0.64% 0.53%
As % of the Job Titles category 0.88% 0.67% 0.56%
Number of daily rates quoted 25 9 14
North West median daily rate £130 £135 £133
Median daily rate % change year-on-year -3.70% +1.89% +10.42%
10th Percentile £100 £102 £102
90th Percentile £161 £179 £203
England median daily rate £120 £120 £120
Number of hourly rates quoted 14 20 21
North West median hourly rate £14.00 £11.00 £11.65
Median hourly rate % change year-on-year +27.27% -5.58% -2.92%
10th Percentile £9.55 £10.23 £9.00
90th Percentile £15.66 £14.33 £14.25
England median hourly rate £12.50 £12.50 £12.00
% change year-on-year - +4.17% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North West
Contract vacancies in the North West with a recognized job title 5,597 5,193 7,354
% of contract IT jobs with a recognized job title 95.32% 94.80% 94.99%
Number of daily rates quoted 3,479 3,164 4,402
North West median daily rate £400 £388 £398
Median daily rate % change year-on-year +3.23% -2.58% +6.07%
10th Percentile £238 £220 £238
90th Percentile £575 £550 £550
England median daily rate £450 £430 £425
% change year-on-year +4.65% +1.18% +6.25%
Number of hourly rates quoted 304 282 322
North West median hourly rate £17.88 £19.75 £21.00
Median hourly rate % change year-on-year -9.47% -5.95% +16.67%
10th Percentile £11.35 £11.00 £12.00
90th Percentile £49.63 £51.35 £47.39
England median hourly rate £18.51 £19.00 £19.44
% change year-on-year -2.61% -2.24% +11.06%

1st Line Support
Job Vacancy Trend in the North West

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 1st Line Support in the North West

1st Line Support
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in the North West.

Contractor daily rate trend for 1st Line Support in the North West

1st Line Support
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing 1st Line Support in the North West over the 6 months to 26 May 2018.

Contractor daily rate histogram for 1st Line Support in the North West

1st Line Support
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support in the North West.

Contractor hourly rate trend for 1st Line Support in the North West

1st Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the North West region over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -3 29 £125 -7.41% 11
Cheshire -15 11 £188 +83.30% 3
Merseyside +18 3 £100 -38.93%
Lancashire -4 3 £139 - 1
Cumbria - 2 £133 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 26 May 2018, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region featuring 1st Line Support in the job title.

1 22 (44.90%) Windows
2 17 (34.69%) ITIL
3 16 (32.65%) Windows 7
4 15 (30.61%) Active Directory
5 14 (28.57%) Microsoft
6 8 (16.33%) Windows 10
7 7 (14.29%) SC Cleared
7 7 (14.29%) Security Cleared
7 7 (14.29%) Service Management
8 6 (12.24%) Pharmaceutical
8 6 (12.24%) ITIL Certification
8 6 (12.24%) Microsoft Office
8 6 (12.24%) Dutch Language
8 6 (12.24%) French Language
8 6 (12.24%) German Language
8 6 (12.24%) Italian Language
8 6 (12.24%) Portuguese Language
8 6 (12.24%) Russian Language
8 6 (12.24%) Spanish Language
8 6 (12.24%) Law
8 6 (12.24%) Problem-Solving
9 5 (10.20%) SLA
10 4 (8.16%) MCP
10 4 (8.16%) Banking
10 4 (8.16%) Incident Management
10 4 (8.16%) Self-Motivation
11 3 (6.12%) Office 365
11 3 (6.12%) MOS
11 3 (6.12%) Investment Banking
11 3 (6.12%) Publishing

1st Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.04%) CICS
1 1 (2.04%) SharePoint
Applications
1 6 (12.24%) Microsoft Office
Business Applications
1 1 (2.04%) Oracle EBS
Cloud Services
1 3 (6.12%) Office 365
Communications & Networking
1 3 (6.12%) TCP/IP
1 3 (6.12%) VPN
2 2 (4.08%) Internet
2 2 (4.08%) Intranet
2 2 (4.08%) LAN
2 2 (4.08%) VoIP
3 1 (2.04%) Broadband
3 1 (2.04%) Remote Desktop
3 1 (2.04%) WAN
General
1 6 (12.24%) Dutch Language
1 6 (12.24%) French Language
1 6 (12.24%) German Language
1 6 (12.24%) Italian Language
1 6 (12.24%) Law
1 6 (12.24%) Pharmaceutical
1 6 (12.24%) Portuguese Language
1 6 (12.24%) Russian Language
1 6 (12.24%) Spanish Language
2 4 (8.16%) Banking
3 3 (6.12%) Investment Banking
3 3 (6.12%) Legal
3 3 (6.12%) Publishing
4 1 (2.04%) Advertising
4 1 (2.04%) Finance
Miscellaneous
1 4 (8.16%) Self-Motivation
2 3 (6.12%) Management Information System
3 1 (2.04%) Analytical Skills
3 1 (2.04%) User Experience
Operating Systems
1 22 (44.90%) Windows
2 16 (32.65%) Windows 7
3 8 (16.33%) Windows 10
4 2 (4.08%) Windows XP
5 1 (2.04%) Android
5 1 (2.04%) Mac OS X
5 1 (2.04%) Windows 8
5 1 (2.04%) Windows NT
5 1 (2.04%) Windows Server
Processes & Methodologies
1 17 (34.69%) ITIL
2 7 (14.29%) Service Management
3 6 (12.24%) Problem-Solving
4 4 (8.16%) Incident Management
5 2 (4.08%) ITIL V3
5 2 (4.08%) ITSM
6 1 (2.04%) Active Listening
6 1 (2.04%) Break/Fix
6 1 (2.04%) Computer Security
6 1 (2.04%) Continuous Improvement
6 1 (2.04%) Knowledge Management
6 1 (2.04%) Mobile Device Management
6 1 (2.04%) Root Cause Analysis
6 1 (2.04%) Service Delivery
6 1 (2.04%) Software Deployment
6 1 (2.04%) Time Management
6 1 (2.04%) Trend Analysis
6 1 (2.04%) Workflow
Programming Languages
1 2 (4.08%) C
Qualifications
1 7 (14.29%) SC Cleared
1 7 (14.29%) Security Cleared
2 6 (12.24%) ITIL Certification
3 4 (8.16%) MCP
4 3 (6.12%) MOS
5 2 (4.08%) DBS Check
6 1 (2.04%) Microsoft Certification
Quality Assurance & Compliance
1 5 (10.20%) SLA
System Software
1 15 (30.61%) Active Directory
Systems Management
1 1 (2.04%) SCCM
Vendors
1 14 (28.57%) Microsoft
2 1 (2.04%) Citrix
2 1 (2.04%) Oracle
2 1 (2.04%) ServiceNow