1st Line Support Contracts in the North West

First Line Support
England > North West

The median First Line Support daily rate in the North West is £134 according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 126 136 140
Rank change year-on-year +10 +4 -24
Contract jobs requiring a 1st Line Support 8 22 34
As % of all contract jobs advertised in the North West 0.29% 0.69% 0.84%
As % of the Job Titles category 0.31% 0.73% 0.87%
Number of daily rates quoted 6 10 22
10th Percentile £116 £168 £116
25th Percentile £122 £175 £128
Median daily rate (50th Percentile) £134 £200 £150
Median % change year-on-year -33.25% +33.33% -16.67%
75th Percentile £153 £249 £175
90th Percentile £160 £250 £199
England median daily rate £144 £150 £145
% change year-on-year -4.00% +3.45% +11.54%
Number of hourly rates quoted 2 1 4
10th Percentile £14.41 - £14.48
25th Percentile £14.84 - £14.81
Median hourly rate £16.33 £14.00 £16.25
Median % change year-on-year +16.64% -13.85% +12.30%
75th Percentile £17.15 - £18.81
90th Percentile £17.18 - £18.93
England median hourly rate £16.50 £18.50 £15.50
% change year-on-year -10.81% +19.35% +29.17%

All Contract IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North West with a recognized job title 2,621 3,029 3,905
% of contract IT jobs with a recognized job title 94.38% 94.86% 96.68%
Number of daily rates quoted 1,712 2,171 2,863
10th Percentile £276 £300 £208
25th Percentile £390 £405 £363
Median daily rate (50th Percentile) £493 £500 £475
Median % change year-on-year -1.40% +5.26% +11.76%
75th Percentile £585 £588 £563
90th Percentile £675 £675 £650
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +9.38%
Number of hourly rates quoted 266 133 174
10th Percentile £11.07 £14.25 £11.36
25th Percentile £13.50 £20.00 £15.00
Median hourly rate £26.53 £30.54 £20.31
Median % change year-on-year -13.15% +50.37% +12.47%
75th Percentile £46.18 £47.50 £43.50
90th Percentile £63.75 £65.00 £56.25
England median hourly rate £35.96 £45.00 £22.50
% change year-on-year -20.09% +100.00% +0.36%

1st Line Support
Job Vacancy Trend in the North West

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for 1st Line Support in the North West

1st Line Support
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing 1st Line Support in the North West.

Daily rate trend for 1st Line Support in the North West

1st Line Support
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing 1st Line Support in the North West.

Hourly rate trend for 1st Line Support in the North West

1st Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the North West region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Merseyside +16 3 £148 -13.24%
Cheshire +5 3 £122 -30.29% 3
Manchester +6 2 £160 -36.00% 3
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 29 April 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region featuring 1st Line Support in the job title.

1 5 (62.50%) Windows
1 5 (62.50%) Microsoft
1 5 (62.50%) Active Directory
1 5 (62.50%) Microsoft 365
1 5 (62.50%) ServiceNow
1 5 (62.50%) Customer Service
2 4 (50.00%) Windows 10
3 3 (37.50%) Service Management
3 3 (37.50%) Microsoft Exchange
4 2 (25.00%) SLA
4 2 (25.00%) Apple
4 2 (25.00%) Systems Management Server (SMS)
4 2 (25.00%) Microsoft Office
4 2 (25.00%) Mac OS
4 2 (25.00%) Asset Management
4 2 (25.00%) SCCM
4 2 (25.00%) Analytical Skills
4 2 (25.00%) OneDrive
4 2 (25.00%) Microsoft Intune
4 2 (25.00%) Software Deployment
4 2 (25.00%) Apple iOS
4 2 (25.00%) iManage
4 2 (25.00%) Customer Requirements
4 2 (25.00%) Inventory Management
4 2 (25.00%) Social Skills
4 2 (25.00%) Presentation Skills
4 2 (25.00%) Customer Experience
4 2 (25.00%) Bomgar
5 1 (12.50%) Proactive Maintenance
5 1 (12.50%) Public Sector

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (37.50%) Microsoft Exchange
Applications
1 2 (25.00%) Microsoft Office
2 1 (12.50%) Microsoft Excel
Cloud Services
1 5 (62.50%) Microsoft 365
2 2 (25.00%) OneDrive
Development Applications
1 1 (12.50%) Hudson
General
1 2 (25.00%) Analytical Skills
1 2 (25.00%) Presentation Skills
1 2 (25.00%) Social Skills
2 1 (12.50%) Public Sector
Operating Systems
1 5 (62.50%) Windows
2 4 (50.00%) Windows 10
3 2 (25.00%) Apple iOS
3 2 (25.00%) Mac OS
4 1 (12.50%) Windows 7
Processes & Methodologies
1 5 (62.50%) Customer Service
2 3 (37.50%) Service Management
3 2 (25.00%) Asset Management
3 2 (25.00%) Customer Experience
3 2 (25.00%) Customer Requirements
3 2 (25.00%) Inventory Management
3 2 (25.00%) Software Deployment
4 1 (12.50%) Proactive Maintenance
Qualifications
1 1 (12.50%) DBS Check
1 1 (12.50%) Degree
Quality Assurance & Compliance
1 2 (25.00%) SLA
System Software
1 5 (62.50%) Active Directory
Systems Management
1 2 (25.00%) Microsoft Intune
1 2 (25.00%) SCCM
1 2 (25.00%) Systems Management Server (SMS)
Vendors
1 5 (62.50%) Microsoft
1 5 (62.50%) ServiceNow
2 2 (25.00%) Apple
2 2 (25.00%) Bomgar
2 2 (25.00%) iManage