Period
to 24 November 2017

The median contractor rate for a 1st Line Support was £115 per day in advertised job vacancies in the North West during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
England > North West
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 161 201 187
Rank change year-on-year +40 -14 -30
Contract jobs requiring a 1st Line Support 42 31 63
As % of all contract IT jobs advertised in the North West 0.74% 0.46% 0.73%
As % of the Job Titles category 0.78% 0.48% 0.77%
Number of daily rates quoted 20 13 19
North West median daily rate £115 £105 £115
Median daily rate % change year-on-year +9.52% -8.70% +9.52%
10th Percentile £90 £93 £89
90th Percentile £179 £118 £178
England median daily rate £120 £115 £120
% change year-on-year +4.35% -4.17% -4.00%
Number of hourly rates quoted 16 12 35
North West median hourly rate £12.00 £12.50 £12.00
Median hourly rate % change year-on-year -4.00% +4.17% +20.00%
10th Percentile £9.94 £9.03 £10.40
90th Percentile £14.00 £15.00 £17.77
England median hourly rate £12.33 £12.00 £12.00
% change year-on-year +2.75% - +4.35%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North West
Contract vacancies in the North West with a recognized job title 5406 6426 8139
% of contract IT jobs with a recognized job title 95.01% 94.39% 94.66%
Number of daily rates quoted 3416 4138 4863
North West median daily rate £400 £400 £400
10th Percentile £250 £250 £233
90th Percentile £588 £550 £569
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 260 234 407
North West median hourly rate £17.74 £16.11 £20.50
Median hourly rate % change year-on-year +10.14% -21.43% +28.13%
10th Percentile £11.25 £11.00 £11.25
90th Percentile £48.75 £44.93 £50.03
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

1st Line Support
Job Vacancy Trend in the North West

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for 1st Line Support in the North West

1st Line Support
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in the North West.

Contractor daily rate trend for 1st Line Support in the North West

1st Line Support
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing 1st Line Support in the North West over the 6 months to 24 November 2017.

Contractor daily rate histogram for 1st Line Support in the North West

1st Line Support
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support in the North West.

Contractor hourly rate trend for 1st Line Support in the North West

1st Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the North West region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +24 19 £100 -11.11% 6
Merseyside +13 10 £165 -
Cheshire +11 9 £115 -29.23%
Lancashire +7 2 £119 +20.00%
Cumbria - 2 - -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 24 November 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring 1st Line Support in the job title.

1 19 (45.24%) Windows
2 15 (35.71%) Active Directory
3 14 (33.33%) Microsoft
4 9 (21.43%) VMware
5 8 (19.05%) Microsoft Office
6 7 (16.67%) Citrix
7 6 (14.29%) ITIL
7 6 (14.29%) Service Management
7 6 (14.29%) Google
7 6 (14.29%) Smartphone
7 6 (14.29%) Incident Management
7 6 (14.29%) Android
7 6 (14.29%) Windows 7
7 6 (14.29%) Apple iOS
7 6 (14.29%) Google Drive
8 5 (11.90%) Microsoft PowerPoint
8 5 (11.90%) Security Cleared
8 5 (11.90%) JIRA
8 5 (11.90%) WAN
8 5 (11.90%) Microsoft Excel
9 4 (9.52%) MS Exchange
9 4 (9.52%) LAN
9 4 (9.52%) Apple
9 4 (9.52%) SC Cleared
10 3 (7.14%) Windows 10
10 3 (7.14%) Windows Server 2008
10 3 (7.14%) CTC Cleared
10 3 (7.14%) VMware Infrastructure
10 3 (7.14%) Dutch Language
10 3 (7.14%) French Language

1st Line Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (9.52%) MS Exchange
2 3 (7.14%) Exchange Server 2007
Applications
1 8 (19.05%) Microsoft Office
2 5 (11.90%) Microsoft Excel
2 5 (11.90%) Microsoft PowerPoint
Cloud Services
1 6 (14.29%) Google Drive
Communications & Networking
1 5 (11.90%) WAN
2 4 (9.52%) LAN
3 2 (4.76%) Wi-Fi
4 1 (2.38%) DNS
4 1 (2.38%) Intranet
Development Applications
1 5 (11.90%) JIRA
General
1 3 (7.14%) Dutch Language
1 3 (7.14%) French Language
1 3 (7.14%) German Language
1 3 (7.14%) Italian Language
1 3 (7.14%) Pharmaceutical
1 3 (7.14%) Portuguese Language
1 3 (7.14%) Russian Language
1 3 (7.14%) Spanish Language
2 1 (2.38%) Banking
2 1 (2.38%) Investment Banking
2 1 (2.38%) Law
2 1 (2.38%) Legal
2 1 (2.38%) Marketing
2 1 (2.38%) Telecoms
Miscellaneous
1 6 (14.29%) Smartphone
2 2 (4.76%) Data Centre
2 2 (4.76%) Video Conferencing
3 1 (2.38%) Blackberry
3 1 (2.38%) iPhone
3 1 (2.38%) Management Information System
Operating Systems
1 19 (45.24%) Windows
2 6 (14.29%) Android
2 6 (14.29%) Apple iOS
2 6 (14.29%) Windows 7
3 3 (7.14%) Windows 10
3 3 (7.14%) Windows Server 2003
3 3 (7.14%) Windows Server 2008
4 1 (2.38%) Windows 8
Processes & Methodologies
1 6 (14.29%) Incident Management
1 6 (14.29%) ITIL
1 6 (14.29%) Service Management
2 2 (4.76%) ITSM
3 1 (2.38%) Continuous Improvement
3 1 (2.38%) Knowledge Management
3 1 (2.38%) Presales
3 1 (2.38%) Root Cause Analysis
3 1 (2.38%) Service Delivery
3 1 (2.38%) Service Desk Management
Qualifications
1 5 (11.90%) Security Cleared
2 4 (9.52%) SC Cleared
3 3 (7.14%) CTC Cleared
4 2 (4.76%) MCP
4 2 (4.76%) Microsoft Certification
5 1 (2.38%) ITIL Certification
5 1 (2.38%) MOS
Quality Assurance & Compliance
1 2 (4.76%) SLA
System Software
1 15 (35.71%) Active Directory
2 3 (7.14%) VMware Infrastructure
3 2 (4.76%) VMware Workstation
Systems Management
1 3 (7.14%) SCCM
Vendors
1 14 (33.33%) Microsoft
2 9 (21.43%) VMware
3 7 (16.67%) Citrix
4 6 (14.29%) Google
5 4 (9.52%) Apple