Period
to 9 December 2018

The table below provides summary statistics for contract job vacancies advertised in the North West with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 9 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

ServiceNow
England > North West
6 months to
9 Dec 2018
Same period 2017 Same period 2016
Rank 129 163 170
Rank change year-on-year +34 +7 0
Contract jobs citing ServiceNow 98 44 49
As % of all contract IT jobs advertised in the North West 1.65% 0.78% 0.75%
As % of the Vendors category 3.78% 1.83% 1.62%
Number of daily rates quoted 55 34 42
North West median daily rate £425 £350 £475
Median daily rate % change year-on-year +21.43% -26.32% -8.43%
10th Percentile £104 £310 £266
90th Percentile £565 £500 £625
England median daily rate £475 £475 £450
% change year-on-year - +5.56% -5.26%
Number of hourly rates quoted 31 2 1
North West median hourly rate £17.50 £38.25 £20.50
Median hourly rate % change year-on-year -54.25% +86.59% -32.01%
England median hourly rate £17.50 £16.00 £21.50
% change year-on-year +9.38% -25.58% +10.26%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the North West.

All Vendors
North West
Contract vacancies with a requirement for knowledge or experience of vendor products and services 2,595 2,400 3,024
As % of all contract IT jobs advertised in the North West 43.61% 42.57% 46.13%
Number of daily rates quoted 1,571 1,459 1,799
North West median daily rate £400 £413 £400
Median daily rate % change year-on-year -3.03% +3.13% -
10th Percentile £208 £225 £263
90th Percentile £588 £625 £550
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 191 141 126
North West median hourly rate £18.00 £16.19 £18.13
Median hourly rate % change year-on-year +11.18% -10.68% +6.62%
10th Percentile £11.50 £11.25 £10.94
90th Percentile £47.50 £43.75 £49.00
England median hourly rate £17.50 £17.50 £16.50
% change year-on-year - +6.06% -5.71%

ServiceNow
Job Vacancy Trend in the North West

Job postings citing ServiceNow as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for ServiceNow in the North West

ServiceNow
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ServiceNow in the North West.

Contractor daily rate trend for ServiceNow in the North West

ServiceNow
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing ServiceNow in the North West over the 6 months to 9 December 2018.

Contractor daily rate histogram for ServiceNow in the North West

ServiceNow
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ServiceNow in the North West.

Contractor hourly rate trend for ServiceNow in the North West

ServiceNow
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing ServiceNow in the North West over the 6 months to 9 December 2018.

Contractor hourly rate histogram for ServiceNow in the North West

ServiceNow
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the North West region over the 6 months to 9 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +10 50 £335 -21.18% 3
Cheshire +15 24 £473 +51.20%
Lancashire - 19 £500 - 1
Merseyside -14 5 £163 -50.76%
ServiceNow
England

For the 6 months to 9 December 2018, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for ServiceNow.

1 33 (33.67%) SCCM
2 30 (30.61%) ITIL
3 28 (28.57%) Microsoft
3 28 (28.57%) Active Directory
4 27 (27.55%) Asset Management
4 27 (27.55%) Office 365
5 24 (24.49%) ITSM
5 24 (24.49%) Windows
5 24 (24.49%) Microsoft Office
6 21 (21.43%) Apple
7 19 (19.39%) Software Deployment
7 19 (19.39%) OneDrive
7 19 (19.39%) Mac OS
7 19 (19.39%) Apple iOS
8 18 (18.37%) Windows 10
8 18 (18.37%) Systems Management Server (SMS)
9 16 (16.33%) Remedy
10 15 (15.31%) Service Management
11 14 (14.29%) Agile Software Development
12 11 (11.22%) BMC
12 11 (11.22%) Analytical Skills
13 9 (9.18%) A+ Certification
13 9 (9.18%) Change Management
14 8 (8.16%) Configuration Management
14 8 (8.16%) Windows 7
14 8 (8.16%) AngularJS
15 7 (7.14%) SC Cleared
15 7 (7.14%) Security Cleared
15 7 (7.14%) Marketing
16 6 (6.12%) Incident Management

ServiceNow
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.10%) Blackberry Enterprise Server
2 3 (3.06%) MS Exchange
3 1 (1.02%) Confluence
3 1 (1.02%) OpenStack
Applications
1 24 (24.49%) Microsoft Office
2 5 (5.10%) Microsoft Excel
2 5 (5.10%) Microsoft PowerPoint
3 1 (1.02%) MS Visio
Business Applications
1 1 (1.02%) Remedy ITSM
Cloud Services
1 27 (27.55%) Office 365
2 19 (19.39%) OneDrive
3 2 (2.04%) IaaS
4 1 (1.02%) PaaS
4 1 (1.02%) SaaS
Communications & Networking
1 6 (6.12%) Skype
2 4 (4.08%) Internet
3 3 (3.06%) Broadband
3 3 (3.06%) Intranet
4 2 (2.04%) Remote Desktop
4 2 (2.04%) TCP/IP
5 1 (1.02%) Firewall
5 1 (1.02%) Structured Cabling
Database & Business Intelligence
1 1 (1.02%) PostgreSQL
Development Applications
1 1 (1.02%) JIRA
General
1 7 (7.14%) Marketing
2 6 (6.12%) Finance
3 3 (3.06%) Local Government
3 3 (3.06%) Telecoms
4 1 (1.02%) Legal
4 1 (1.02%) Pharmaceutical
Job Titles
1 29 (29.59%) Analyst
2 17 (17.35%) IT Analyst
2 17 (17.35%) Service Analyst
2 17 (17.35%) Service Desk Analyst
3 16 (16.33%) IT Support
4 15 (15.31%) 1st Line Support
4 15 (15.31%) IT Support Analyst
4 15 (15.31%) Service Desk Support
5 14 (14.29%) 1st Line Service Desk Analyst
5 14 (14.29%) 1st Line Support Analyst
5 14 (14.29%) Service Desk Support Analyst
6 9 (9.18%) Customer Engineer
7 8 (8.16%) Senior Customer Engineer
8 7 (7.14%) Consultant
8 7 (7.14%) Project Manager
8 7 (7.14%) Support Engineer
9 6 (6.12%) Desktop Support
9 6 (6.12%) Developer
9 6 (6.12%) ServiceNow Consultant
9 6 (6.12%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 8 (8.16%) AngularJS
2 5 (5.10%) CSS
2 5 (5.10%) HTML
3 4 (4.08%) Ajax
3 4 (4.08%) REST
3 4 (4.08%) SOAP
4 3 (3.06%) Web Services
5 1 (1.02%) .NET
5 1 (1.02%) DHTML
5 1 (1.02%) J2EE
5 1 (1.02%) RESTful
5 1 (1.02%) Twitter Bootstrap
Miscellaneous
1 11 (11.22%) Analytical Skills
2 6 (6.12%) User Experience
3 5 (5.10%) EPoS
4 4 (4.08%) Data Centre
5 3 (3.06%) Management Information System
6 2 (2.04%) CMDB
6 2 (2.04%) Enterprise Cloud
7 1 (1.02%) Cyberattack
7 1 (1.02%) Distributed Denial-of-Service
7 1 (1.02%) Life Science
Operating Systems
1 24 (24.49%) Windows
2 19 (19.39%) Apple iOS
2 19 (19.39%) Mac OS
3 18 (18.37%) Windows 10
4 8 (8.16%) Windows 7
5 5 (5.10%) Unix
6 2 (2.04%) Linux
6 2 (2.04%) Mac OS X
6 2 (2.04%) Red Hat Enterprise Linux
7 1 (1.02%) CentOS
7 1 (1.02%) Windows Server
Processes & Methodologies
1 30 (30.61%) ITIL
2 27 (27.55%) Asset Management
3 24 (24.49%) ITSM
4 19 (19.39%) Software Deployment
5 15 (15.31%) Service Management
6 14 (14.29%) Agile Software Development
7 9 (9.18%) Change Management
8 8 (8.16%) Configuration Management
9 6 (6.12%) Data Management
9 6 (6.12%) Incident Management
9 6 (6.12%) Matrix Organization
9 6 (6.12%) Problem-Solving
10 5 (5.10%) Continuous Improvement
10 5 (5.10%) ITIL V3
10 5 (5.10%) Mentoring
10 5 (5.10%) Workflow
11 4 (4.08%) Infrastructure Engineering
11 4 (4.08%) Problem Management
11 4 (4.08%) Project Management
11 4 (4.08%) Stakeholder Management
Programming Languages
1 5 (5.10%) SQL
2 4 (4.08%) JavaScript
3 2 (2.04%) Shell Script
4 1 (1.02%) Java
4 1 (1.02%) Perl
4 1 (1.02%) PowerShell
4 1 (1.02%) Python
Qualifications
1 9 (9.18%) A+ Certification
2 7 (7.14%) SC Cleared
2 7 (7.14%) Security Cleared
3 4 (4.08%) ITIL Certification
4 3 (3.06%) BPSS Clearance
4 3 (3.06%) ITIL Foundation Certificate
5 2 (2.04%) MCDST
5 2 (2.04%) MCITP
5 2 (2.04%) MCSA
5 2 (2.04%) Microsoft Certification
Quality Assurance & Compliance
1 6 (6.12%) SLA
2 1 (1.02%) HMG Security Policy Framework
2 1 (1.02%) QA
2 1 (1.02%) Sarbanes-Oxley
System Software
1 28 (28.57%) Active Directory
2 6 (6.12%) Virtual Desktop
3 4 (4.08%) VMware Infrastructure
4 1 (1.02%) Hyper-V
4 1 (1.02%) Virtual Machines
Systems Management
1 33 (33.67%) SCCM
2 18 (18.37%) Systems Management Server (SMS)
3 5 (5.10%) SafeCom
4 4 (4.08%) Grafana
4 4 (4.08%) Prometheus
4 4 (4.08%) ZABBIX
5 2 (2.04%) SCOM
6 1 (1.02%) AirWatch
6 1 (1.02%) Ansible
6 1 (1.02%) FlexNet
6 1 (1.02%) Puppet
Vendors
1 28 (28.57%) Microsoft
2 21 (21.43%) Apple
3 16 (16.33%) Remedy
4 11 (11.22%) BMC
5 6 (6.12%) Citrix
5 6 (6.12%) Snow
6 5 (5.10%) MobileIron
7 4 (4.08%) Dynatrace
7 4 (4.08%) HP
7 4 (4.08%) VMware
8 2 (2.04%) Ivanti
8 2 (2.04%) Micro Focus
9 1 (1.02%) EnterpriseDB
9 1 (1.02%) iManage
9 1 (1.02%) Oracle
9 1 (1.02%) Pega
9 1 (1.02%) Red Hat