Period
to 20 November 2017

The median contractor rate for a Technical Support was £175 per day in advertised job vacancies in the North West during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
England > North West
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 174 193 225
Rank change year-on-year +19 +32 -41
Contract jobs requiring a Technical Support 28 30 23
As % of all contract IT jobs advertised in the North West 0.49% 0.44% 0.27%
As % of the Job Titles category 0.52% 0.47% 0.28%
Number of daily rates quoted 11 20 7
North West median daily rate £175 £499 £225
Median daily rate % change year-on-year -64.91% +121.67% -21.05%
10th Percentile £113 £224 £175
90th Percentile £450 £577 £289
England median daily rate £275 £300 £290
% change year-on-year -8.33% +3.45% +23.40%
Number of hourly rates quoted 7 2 1
North West median hourly rate £13.00 £15.24 £15.50
Median hourly rate % change year-on-year -14.70% -1.68% +10.71%
10th Percentile £11.75 £15.05 £15.25
90th Percentile £26.05 £15.43 £15.75
England median hourly rate £14.20 £17.50 £17.00
% change year-on-year -18.86% +2.94% +3.03%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North West
Contract vacancies in the North West with a recognized job title 5401 6405 8133
% of contract IT jobs with a recognized job title 94.89% 94.40% 94.66%
Number of daily rates quoted 3398 4132 4864
North West median daily rate £400 £400 £400
10th Percentile £250 £250 £231
90th Percentile £588 £550 £568
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 257 234 404
North West median hourly rate £19.00 £16.11 £20.25
Median hourly rate % change year-on-year +17.96% -20.46% +26.25%
10th Percentile £11.25 £11.01 £11.25
90th Percentile £48.75 £45.53 £50.00
England median hourly rate £18.69 £18.50 £18.00
% change year-on-year +1.00% +2.78% +9.09%

Technical Support
Job Vacancy Trend in the North West

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Technical Support in the North West

Technical Support
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in the North West.

Contractor daily rate trend for Technical Support in the North West

Technical Support
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Technical Support in the North West over the 6 months to 20 November 2017.

Contractor daily rate histogram for Technical Support in the North West

Technical Support
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in the North West.

Contractor hourly rate trend for Technical Support in the North West

Technical Support
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Technical Support in the North West over the 6 months to 20 November 2017.

Contractor hourly rate histogram for Technical Support in the North West

Technical Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the North West region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +25 18 £345 -36.99% 3
Lancashire +15 5 £133 -59.23% 1
Cheshire +9 3 £208 - 4
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 November 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring Technical Support in the job title.

1 15 (53.57%) Microsoft
2 13 (46.43%) Windows
3 10 (35.71%) ITIL
3 10 (35.71%) Office 365
4 9 (32.14%) Citrix
5 8 (28.57%) SCCM
6 7 (25.00%) VMware
6 7 (25.00%) Active Directory
6 7 (25.00%) DNS
6 7 (25.00%) DHCP
6 7 (25.00%) SQL
6 7 (25.00%) Windows Server
7 6 (21.43%) Apple
7 6 (21.43%) Internet
7 6 (21.43%) Automotive
7 6 (21.43%) Retail
7 6 (21.43%) Windows Server 2012
7 6 (21.43%) Windows 10
8 5 (17.86%) Service Delivery
8 5 (17.86%) Blackberry
9 4 (14.29%) McAfee
9 4 (14.29%) NetApp
9 4 (14.29%) Micro Focus
9 4 (14.29%) Clearswift
9 4 (14.29%) Linux
9 4 (14.29%) Microsoft Office
9 4 (14.29%) Cisco
9 4 (14.29%) Business Continuity
9 4 (14.29%) Disaster Recovery
9 4 (14.29%) Identity Management

Technical Support Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.29%) Skype for Business
2 1 (3.57%) Blackberry Enterprise Server
Applications
1 4 (14.29%) Microsoft Office
Cloud Services
1 10 (35.71%) Office 365
2 4 (14.29%) Microsoft Azure
3 2 (7.14%) Azure Active Directory
Communications & Networking
1 7 (25.00%) DHCP
1 7 (25.00%) DNS
2 6 (21.43%) Internet
3 4 (14.29%) Skype
4 1 (3.57%) LAN
4 1 (3.57%) Remote Desktop
4 1 (3.57%) WAN
4 1 (3.57%) Wi-Fi
Database & Business Intelligence
1 1 (3.57%) Oracle Database
1 1 (3.57%) TKPROF
Development Applications
1 1 (3.57%) Toad
General
1 6 (21.43%) Automotive
1 6 (21.43%) Retail
2 1 (3.57%) Finance
2 1 (3.57%) Marketing
2 1 (3.57%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.57%) Oracle GoldenGate
Miscellaneous
1 5 (17.86%) Blackberry
2 3 (10.71%) Video Conferencing
3 2 (7.14%) Management Information System
4 1 (3.57%) Data Centre
4 1 (3.57%) Driving Licence
Operating Systems
1 13 (46.43%) Windows
2 7 (25.00%) Windows Server
3 6 (21.43%) Windows 10
3 6 (21.43%) Windows Server 2012
4 4 (14.29%) Linux
4 4 (14.29%) SUSE
5 3 (10.71%) Windows Server 2008
6 1 (3.57%) Android
6 1 (3.57%) Apple iOS
6 1 (3.57%) Windows 7
Processes & Methodologies
1 10 (35.71%) ITIL
2 5 (17.86%) Service Delivery
3 4 (14.29%) Business Continuity
3 4 (14.29%) Disaster Recovery
3 4 (14.29%) Email Filtering
3 4 (14.29%) Identity Management
3 4 (14.29%) Kalman Filter
3 4 (14.29%) Task Automation
4 3 (10.71%) Continuous Improvement
4 3 (10.71%) IT Strategy
4 3 (10.71%) Network Management
4 3 (10.71%) Service Management
5 2 (7.14%) Knowledge Management
6 1 (3.57%) Data Protection
6 1 (3.57%) Incident Management
6 1 (3.57%) Migration
6 1 (3.57%) Performance Monitoring
6 1 (3.57%) Presales
6 1 (3.57%) Ticket Management
Programming Languages
1 7 (25.00%) SQL
2 1 (3.57%) Objective-C
2 1 (3.57%) Perl
2 1 (3.57%) PL/SQL
2 1 (3.57%) PowerShell
Qualifications
1 3 (10.71%) ACSP
1 3 (10.71%) DBS Check
1 3 (10.71%) HP AIS
1 3 (10.71%) ITIL Certification
1 3 (10.71%) MCSA
1 3 (10.71%) Microsoft Certification
1 3 (10.71%) Network+ Certification
1 3 (10.71%) VMware Certified Professional (VCP)
2 2 (7.14%) SC Cleared
2 2 (7.14%) Security Cleared
Quality Assurance & Compliance
1 1 (3.57%) SLA
System Software
1 7 (25.00%) Active Directory
2 3 (10.71%) vSphere
3 2 (7.14%) VMware Infrastructure
4 1 (3.57%) Microsoft App-V
4 1 (3.57%) VMware Workstation
Systems Management
1 8 (28.57%) SCCM
2 4 (14.29%) Forefront Identity Manager
2 4 (14.29%) McAfee ePO
2 4 (14.29%) WSUS
3 1 (3.57%) Oracle RMAN
Vendors
1 15 (53.57%) Microsoft
2 9 (32.14%) Citrix
3 7 (25.00%) VMware
4 6 (21.43%) Apple
5 4 (14.29%) Cisco
5 4 (14.29%) Clearswift
5 4 (14.29%) IronPort
5 4 (14.29%) Lumension
5 4 (14.29%) McAfee
5 4 (14.29%) Micro Focus
5 4 (14.29%) MobileIron
5 4 (14.29%) NetApp
6 3 (10.71%) HP
7 2 (7.14%) Google
8 1 (3.57%) Oracle
8 1 (3.57%) SAP