Period
to 20 August 2018

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 20 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > North West
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 118 106 79
Rank change year-on-year -12 -27 +4
Contract jobs citing Service Delivery 103 103 191
As % of all contract IT jobs advertised in the North West 1.69% 1.79% 2.55%
As % of the Processes & Methodologies category 2.00% 2.17% 3.05%
Number of daily rates quoted 63 60 121
North West median daily rate £397 £375 £400
Median daily rate % change year-on-year +5.87% -6.25% -4.48%
10th Percentile £203 £258 £206
90th Percentile £583 £578 £575
England median daily rate £450 £430 £411
% change year-on-year +4.65% +4.75% +2.63%
Number of hourly rates quoted 12 4 8
North West median hourly rate £15.00 £17.75 £26.00
Median hourly rate % change year-on-year -15.49% -31.73% +70.49%
10th Percentile £9.72 £12.20 £14.32
90th Percentile £55.00 £24.86 £91.66
England median hourly rate £15.25 £16.00 £22.00
% change year-on-year -4.69% -27.27% +22.22%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 5,139 4,748 6,271
As % of all contract IT jobs advertised in the North West 84.45% 82.56% 83.75%
Number of daily rates quoted 3,258 2,899 3,898
North West median daily rate £400 £400 £400
10th Percentile £263 £263 £260
90th Percentile £575 £548 £550
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +3.66%
Number of hourly rates quoted 249 199 185
North West median hourly rate £23.75 £35.00 £27.00
Median hourly rate % change year-on-year -32.14% +29.63% -1.82%
10th Percentile £11.23 £11.75 £12.12
90th Percentile £51.25 £52.60 £52.30
England median hourly rate £21.37 £23.75 £23.50
% change year-on-year -10.03% +1.06% +9.05%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North West.

Contractor daily rate trend for Service Delivery in the North West

Service Delivery
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Delivery in the North West over the 6 months to 20 August 2018.

Contractor daily rate histogram for Service Delivery in the North West

Service Delivery
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the North West.

Contractor hourly rate trend for Service Delivery in the North West

Service Delivery
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Delivery in the North West over the 6 months to 20 August 2018.

Contractor hourly rate histogram for Service Delivery in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -17 60 £375 +10.29% 24
Cheshire -6 24 £500 - 9
Lancashire -7 10 £320 -5.98% 5
Merseyside +19 6 £400 -7.25% 1
Cumbria -4 2 - - 1
Service Delivery
England

For the 6 months to 20 August 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for Service Delivery.

1 51 (49.51%) ITIL
2 22 (21.36%) Service Management
2 22 (21.36%) Finance
3 21 (20.39%) Agile Software Development
4 20 (19.42%) Problem-Solving
5 18 (17.48%) Windows
6 16 (15.53%) Microsoft
7 15 (14.56%) Project Management
8 14 (13.59%) Cisco
8 14 (13.59%) Cisco Certification
9 13 (12.62%) Analytical Skills
10 11 (10.68%) Microsoft Azure
10 11 (10.68%) Active Directory
10 11 (10.68%) LAN
10 11 (10.68%) WAN
10 11 (10.68%) Management Information System
11 10 (9.71%) Telecoms
11 10 (9.71%) Incident Management
11 10 (9.71%) Network Security
12 9 (8.74%) Degree
12 9 (8.74%) QA
12 9 (8.74%) Firewall
12 9 (8.74%) Configuration Management
12 9 (8.74%) Citrix
12 9 (8.74%) Collaborative Working
12 9 (8.74%) Decision-Making
13 8 (7.77%) Portfolio Management
13 8 (7.77%) DevOps
13 8 (7.77%) DNS
13 8 (7.77%) CCNA

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.88%) Confluence
2 2 (1.94%) ArcGIS
3 1 (0.97%) Blackberry Enterprise Server
3 1 (0.97%) MS Exchange
3 1 (0.97%) NetWeaver
3 1 (0.97%) Oracle Workflow
3 1 (0.97%) Skype for Business
Applications
1 3 (2.91%) Microsoft Office
2 2 (1.94%) MS Visio
3 1 (0.97%) Microsoft Excel
3 1 (0.97%) Microsoft PowerPoint
Business Applications
1 1 (0.97%) Dynamics CRM
1 1 (0.97%) SAP CO
1 1 (0.97%) SAP CRM
1 1 (0.97%) SAP FI
1 1 (0.97%) SAP FI/CO
1 1 (0.97%) SAP MM
1 1 (0.97%) SAP S/4HANA
1 1 (0.97%) SAP SD
1 1 (0.97%) SAP SM
1 1 (0.97%) Unit4 Business World
Cloud Services
1 11 (10.68%) Microsoft Azure
2 6 (5.83%) Office 365
2 6 (5.83%) SaaS
3 4 (3.88%) Amazon AWS
4 2 (1.94%) IaaS
5 1 (0.97%) Azure Active Directory
Communications & Networking
1 11 (10.68%) LAN
1 11 (10.68%) WAN
2 10 (9.71%) Network Security
3 9 (8.74%) Firewall
4 8 (7.77%) DNS
5 7 (6.80%) DHCP
6 5 (4.85%) Cisco ASA
6 5 (4.85%) SAN
6 5 (4.85%) SMS
6 5 (4.85%) Wi-Fi
7 4 (3.88%) Skype
7 4 (3.88%) Unified Communications
7 4 (3.88%) Wireless
8 3 (2.91%) TCP/IP
8 3 (2.91%) VoIP
8 3 (2.91%) VPN
8 3 (2.91%) WLAN
9 2 (1.94%) Ethernet
9 2 (1.94%) FCoE
9 2 (1.94%) Fibre Channel
Database & Business Intelligence
1 3 (2.91%) SQL Server
2 2 (1.94%) GIS
3 1 (0.97%) Data Mart
3 1 (0.97%) Data Warehouse
3 1 (0.97%) Oracle Database
3 1 (0.97%) Oracle Database 11g
3 1 (0.97%) Oracle Reports
3 1 (0.97%) PowerCenter
3 1 (0.97%) SAP HANA
3 1 (0.97%) Star Schema
Development Applications
1 4 (3.88%) JIRA
2 1 (0.97%) Git (software)
2 1 (0.97%) Jenkins
2 1 (0.97%) Rational Rose
2 1 (0.97%) Selenium
2 1 (0.97%) SonarQube
General
1 22 (21.36%) Finance
2 10 (9.71%) Telecoms
3 4 (3.88%) Banking
4 3 (2.91%) Legal
5 1 (0.97%) Billing
5 1 (0.97%) Investment Banking
5 1 (0.97%) Law
5 1 (0.97%) Manufacturing
5 1 (0.97%) Retail
Job Titles
1 23 (22.33%) Analyst
2 13 (12.62%) Service Manager
3 11 (10.68%) Delivery Manager
4 10 (9.71%) Services Delivery Manager
5 9 (8.74%) Architect
6 8 (7.77%) Business Analyst
6 8 (7.77%) IT Analyst
6 8 (7.77%) Service Analyst
7 7 (6.80%) Project Manager
7 7 (6.80%) Service Desk Analyst
8 5 (4.85%) Network Specialist
8 5 (4.85%) Service Architect
8 5 (4.85%) Support Engineer
9 4 (3.88%) 1st Line Service Desk Analyst
9 4 (3.88%) Developer
9 4 (3.88%) ITIL Service Architect
9 4 (3.88%) Technical Engineer
9 4 (3.88%) User Researcher
10 3 (2.91%) Network Security Engineer
10 3 (2.91%) Technical Support
Libraries, Frameworks & Software Standards
1 4 (3.88%) .NET
1 4 (3.88%) HTML
1 4 (3.88%) Velocity
2 3 (2.91%) ASP.NET
2 3 (2.91%) Middleware
2 3 (2.91%) Web Services
3 2 (1.94%) HTML5
3 2 (1.94%) OpenLayers
4 1 (0.97%) ASP.NET MVC
4 1 (0.97%) CSS
4 1 (0.97%) REST
4 1 (0.97%) SAP Basis
4 1 (0.97%) SOAP
4 1 (0.97%) XML
Miscellaneous
1 13 (12.62%) Analytical Skills
2 11 (10.68%) Management Information System
3 4 (3.88%) CMDB
3 4 (3.88%) Data Centre
4 2 (1.94%) Blackberry
4 2 (1.94%) Enterprise Software
4 2 (1.94%) Mobile App
4 2 (1.94%) NHS
4 2 (1.94%) Self-Motivation
5 1 (0.97%) Clustering
5 1 (0.97%) iPhone
5 1 (0.97%) Security Operations Centre
5 1 (0.97%) Video Conferencing
5 1 (0.97%) Virtual Team
Operating Systems
1 18 (17.48%) Windows
2 7 (6.80%) Windows Server
3 5 (4.85%) Linux
3 5 (4.85%) Unix
4 4 (3.88%) Windows Server 2008
4 4 (3.88%) Windows Server 2012
5 3 (2.91%) Windows 10
5 3 (2.91%) Windows 7
6 2 (1.94%) Mac OS X
6 2 (1.94%) Scientific Linux
6 2 (1.94%) Ubuntu
6 2 (1.94%) Windows Server 2003
6 2 (1.94%) Windows XP
7 1 (0.97%) Mac OS
7 1 (0.97%) Red Hat Enterprise Linux
7 1 (0.97%) Windows 8
Processes & Methodologies
1 51 (49.51%) ITIL
2 22 (21.36%) Service Management
3 21 (20.39%) Agile Software Development
4 20 (19.42%) Problem-Solving
5 15 (14.56%) Project Management
6 10 (9.71%) Incident Management
7 9 (8.74%) Collaborative Working
7 9 (8.74%) Configuration Management
7 9 (8.74%) Decision-Making
8 8 (7.77%) DevOps
8 8 (7.77%) Portfolio Management
9 7 (6.80%) Analytics
9 7 (6.80%) Business Analysis
9 7 (6.80%) Continuous Integration
9 7 (6.80%) Scrum
9 7 (6.80%) Stakeholder Management
9 7 (6.80%) Workflow
10 6 (5.83%) Change Management
10 6 (5.83%) Migration
10 6 (5.83%) Risk Assessment
Programming Languages
1 6 (5.83%) SQL
2 4 (3.88%) C
2 4 (3.88%) JavaScript
3 3 (2.91%) C#
4 2 (1.94%) Java
4 2 (1.94%) PowerShell
4 2 (1.94%) T-SQL
5 1 (0.97%) VB
5 1 (0.97%) VBA
Qualifications
1 14 (13.59%) Cisco Certification
2 9 (8.74%) Degree
3 8 (7.77%) CCNA
3 8 (7.77%) Security Cleared
4 7 (6.80%) ITIL Certification
4 7 (6.80%) SC Cleared
5 6 (5.83%) CCNP
6 3 (2.91%) BPSS Clearance
6 3 (2.91%) CCIE
6 3 (2.91%) ITIL Foundation Certificate
6 3 (2.91%) MBA
6 3 (2.91%) PRINCE2 Practitioner
7 2 (1.94%) DBS Check
7 2 (1.94%) MCSE
7 2 (1.94%) Microsoft Certification
7 2 (1.94%) Postgraduate
8 1 (0.97%) CCA
8 1 (0.97%) CCENT
8 1 (0.97%) DV Cleared
8 1 (0.97%) PRINCE2 Certification
Quality Assurance & Compliance
1 9 (8.74%) QA
2 5 (4.85%) SLA
3 2 (1.94%) Disclosure Scotland
4 1 (0.97%) PMO
System Software
1 11 (10.68%) Active Directory
2 4 (3.88%) VMware Infrastructure
3 2 (1.94%) Hyper-V
3 2 (1.94%) Virtual Machines
4 1 (0.97%) Terminal Server
4 1 (0.97%) Virtual Servers
Systems Management
1 2 (1.94%) FortiGate
1 2 (1.94%) SCCM
2 1 (0.97%) Puppet
2 1 (0.97%) Systems Management Server (SMS)
Vendors
1 16 (15.53%) Microsoft
2 14 (13.59%) Cisco
3 9 (8.74%) Citrix
4 6 (5.83%) VMware
5 4 (3.88%) ForeScout
6 3 (2.91%) Juniper
6 3 (2.91%) ServiceNow
7 2 (1.94%) Apple
7 2 (1.94%) ESRI
7 2 (1.94%) Forcepoint
7 2 (1.94%) Fortinet
7 2 (1.94%) Mapbox
7 2 (1.94%) Saba
7 2 (1.94%) SAP
8 1 (0.97%) Casewise
8 1 (0.97%) F5
8 1 (0.97%) iManage
8 1 (0.97%) Nimble Storage
8 1 (0.97%) Tableau
8 1 (0.97%) Veeam