Period
to 16 January 2019

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 16 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > North West
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 101 109 110
Rank change year-on-year +8 +1 -40
Contract jobs citing Service Delivery 116 101 113
As % of all contract IT jobs advertised in the North West 2.05% 1.86% 1.84%
As % of the Processes & Methodologies category 2.45% 2.23% 2.15%
Number of daily rates quoted 57 68 65
North West median daily rate £450 £448 £400
Median daily rate % change year-on-year +0.56% +11.88% -20.00%
10th Percentile £278 £175 £155
90th Percentile £728 £600 £673
England median daily rate £440 £425 £425
% change year-on-year +3.53% - +6.25%
Number of hourly rates quoted 15 4 6
North West median hourly rate £20.69 £10.86 £16.38
Median hourly rate % change year-on-year +90.60% -33.71% -3.68%
10th Percentile £11.51 £10.00 £13.94
90th Percentile £46.31 £36.81 £24.50
England median hourly rate £19.00 £16.45 £17.06
% change year-on-year +15.48% -3.53% -7.81%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 4,729 4,535 5,253
As % of all contract IT jobs advertised in the North West 83.63% 83.36% 85.76%
Number of daily rates quoted 2,993 2,945 3,398
North West median daily rate £413 £403 £400
Median daily rate % change year-on-year +2.61% +0.63% -
10th Percentile £263 £258 £256
90th Percentile £588 £600 £575
England median daily rate £475 £450 £430
% change year-on-year +5.56% +4.65% +1.18%
Number of hourly rates quoted 264 207 160
North West median hourly rate £23.65 £21.78 £21.52
Median hourly rate % change year-on-year +8.59% +1.20% -28.62%
10th Percentile £12.88 £12.05 £11.23
90th Percentile £49.08 £50.15 £51.84
England median hourly rate £23.50 £23.26 £23.75
% change year-on-year +1.04% -2.07% +5.56%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North West.

Contractor daily rate trend for Service Delivery in the North West

Service Delivery
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Delivery in the North West over the 6 months to 16 January 2019.

Contractor daily rate histogram for Service Delivery in the North West

Service Delivery
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the North West.

Contractor hourly rate trend for Service Delivery in the North West

Service Delivery
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Delivery in the North West over the 6 months to 16 January 2019.

Contractor hourly rate histogram for Service Delivery in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +9 62 £425 -1.73% 32
Cheshire +20 31 £463 -5.13% 8
Merseyside -9 10 £500 +0.50% 5
Lancashire -24 8 £394 -7.89% 6
Cumbria -4 4 - - 1
Service Delivery
England

For the 6 months to 16 January 2019, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for Service Delivery.

1 53 (45.69%) ITIL
2 41 (35.34%) Agile Software Development
3 28 (24.14%) Microsoft
4 27 (23.28%) Service Management
5 18 (15.52%) Change Management
5 18 (15.52%) Decision-Making
5 18 (15.52%) Problem-Solving
6 17 (14.66%) Finance
6 17 (14.66%) Project Management
7 15 (12.93%) Security Cleared
7 15 (12.93%) Active Directory
7 15 (12.93%) DevOps
8 14 (12.07%) Windows
8 14 (12.07%) Stakeholder Management
9 12 (10.34%) SC Cleared
9 12 (10.34%) Microsoft Azure
10 11 (9.48%) Office 365
10 11 (9.48%) Microsoft Office
10 11 (9.48%) SLA
10 11 (9.48%) Continuous Integration
10 11 (9.48%) Incident Management
11 10 (8.62%) Problem Management
11 10 (8.62%) SQL
12 9 (7.76%) Oracle
12 9 (7.76%) Migration
12 9 (7.76%) Analytical Skills
12 9 (7.76%) Service Design
12 9 (7.76%) Continuous Deployment
13 8 (6.90%) Continuous Delivery
13 8 (6.90%) Customer Insight

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.31%) MS Exchange
2 4 (3.45%) ArcGIS
2 4 (3.45%) SharePoint
3 3 (2.59%) Blackberry Enterprise Server
3 3 (2.59%) SAS
4 1 (0.86%) Oracle Workflow
4 1 (0.86%) Skype for Business
Applications
1 11 (9.48%) Microsoft Office
2 3 (2.59%) Microsoft Excel
2 3 (2.59%) Microsoft PowerPoint
3 1 (0.86%) MS Visio
Business Applications
1 4 (3.45%) Workday HCM
2 3 (2.59%) Eikon
3 2 (1.72%) Elite 3E
4 1 (0.86%) ResourceLink
4 1 (0.86%) SAP S/4HANA
Cloud Services
1 12 (10.34%) Microsoft Azure
2 11 (9.48%) Office 365
3 4 (3.45%) IaaS
4 3 (2.59%) Amazon AWS
4 3 (2.59%) Boomi
4 3 (2.59%) SaaS
5 2 (1.72%) PaaS
6 1 (0.86%) Azure Active Directory
6 1 (0.86%) Dynamics 365
Communications & Networking
1 6 (5.17%) DNS
2 4 (3.45%) DHCP
3 3 (2.59%) LAN
4 2 (1.72%) Firewall
4 2 (1.72%) Internet
4 2 (1.72%) Network Security
4 2 (1.72%) SAN
4 2 (1.72%) TCP/IP
4 2 (1.72%) VoIP
4 2 (1.72%) WAN
5 1 (0.86%) Cisco ASA
5 1 (0.86%) Cisco Nexus
5 1 (0.86%) Ethernet
5 1 (0.86%) FCoE
5 1 (0.86%) Fibre Channel
5 1 (0.86%) Intranet
5 1 (0.86%) NetScaler
5 1 (0.86%) SMS
5 1 (0.86%) VPN
5 1 (0.86%) Wi-Fi
Database & Business Intelligence
1 8 (6.90%) SQL Server
2 2 (1.72%) Oracle Reports
3 1 (0.86%) Base SAS
3 1 (0.86%) Data Mart
3 1 (0.86%) Data Warehouse
3 1 (0.86%) GIS
3 1 (0.86%) Oracle Database
3 1 (0.86%) Oracle Database 11g
3 1 (0.86%) PowerCenter
3 1 (0.86%) Spatial Data
3 1 (0.86%) Star Schema
Development Applications
1 5 (4.31%) Jenkins
1 5 (4.31%) Selenium
1 5 (4.31%) SonarQube
2 2 (1.72%) InstallShield
2 2 (1.72%) JIRA
2 2 (1.72%) MSI
General
1 17 (14.66%) Finance
2 7 (6.03%) Legal
3 5 (4.31%) Banking
3 5 (4.31%) Billing
3 5 (4.31%) Marketing
3 5 (4.31%) Retail
4 3 (2.59%) Aerospace
4 3 (2.59%) Financial Institution
4 3 (2.59%) Front Office
4 3 (2.59%) Investment Banking
4 3 (2.59%) Law
4 3 (2.59%) Military
5 2 (1.72%) Local Government
5 2 (1.72%) Telecoms
6 1 (0.86%) Manufacturing
Job Titles
1 26 (22.41%) Analyst
2 17 (14.66%) Service Manager
3 15 (12.93%) Delivery Manager
4 14 (12.07%) Service Analyst
5 12 (10.34%) Architect
5 12 (10.34%) Services Delivery Manager
6 9 (7.76%) Business Analyst
6 9 (7.76%) Service Desk Analyst
7 8 (6.90%) Project Manager
8 6 (5.17%) IT Manager
8 6 (5.17%) Migration Manager
8 6 (5.17%) Migration Project Manager
8 6 (5.17%) User Researcher
9 5 (4.31%) Applications Engineer
9 5 (4.31%) Coordinator
9 5 (4.31%) NHS Project Manager
9 5 (4.31%) Senior Delivery Manager
9 5 (4.31%) Senior Manager
9 5 (4.31%) Service Architect
9 5 (4.31%) Systems Manager
Libraries, Frameworks & Software Standards
1 4 (3.45%) XML
2 2 (1.72%) JSON
2 2 (1.72%) Middleware
3 1 (0.86%) .NET
3 1 (0.86%) ASP.NET
3 1 (0.86%) EDI
3 1 (0.86%) EDIFACT
3 1 (0.86%) HTML
3 1 (0.86%) HTML5
3 1 (0.86%) OpenLayers
3 1 (0.86%) Web Services
Miscellaneous
1 9 (7.76%) Analytical Skills
2 8 (6.90%) Blackberry
3 7 (6.03%) User Experience
4 6 (5.17%) Management Information System
4 6 (5.17%) NHS
5 5 (4.31%) iPhone
6 4 (3.45%) Enterprise Software
6 4 (3.45%) Self-Motivation
7 3 (2.59%) Equities
7 3 (2.59%) Fixed Income
7 3 (2.59%) Hedge funds
7 3 (2.59%) Virtual Team
8 2 (1.72%) Data Centre
9 1 (0.86%) Clustering
9 1 (0.86%) Driving Licence
9 1 (0.86%) FMCG
9 1 (0.86%) Mobile App
9 1 (0.86%) Public Cloud
Operating Systems
1 14 (12.07%) Windows
2 7 (6.03%) Windows Server
3 4 (3.45%) Mac OS
3 4 (3.45%) Windows 10
4 2 (1.72%) Windows 7
4 2 (1.72%) Windows Server 2003
4 2 (1.72%) Windows Server 2008
4 2 (1.72%) Windows Server 2012
5 1 (0.86%) Unix
Processes & Methodologies
1 53 (45.69%) ITIL
2 41 (35.34%) Agile Software Development
3 27 (23.28%) Service Management
4 18 (15.52%) Change Management
4 18 (15.52%) Decision-Making
4 18 (15.52%) Problem-Solving
5 17 (14.66%) Project Management
6 15 (12.93%) DevOps
7 14 (12.07%) Stakeholder Management
8 11 (9.48%) Continuous Integration
8 11 (9.48%) Incident Management
9 10 (8.62%) Problem Management
10 9 (7.76%) Continuous Deployment
10 9 (7.76%) Migration
10 9 (7.76%) Service Design
11 8 (6.90%) Analytics
11 8 (6.90%) Continuous Delivery
11 8 (6.90%) Customer Insight
11 8 (6.90%) Data Analysis
12 7 (6.03%) Document Management
Programming Languages
1 10 (8.62%) SQL
2 6 (5.17%) C
3 3 (2.59%) PowerShell
3 3 (2.59%) T-SQL
3 3 (2.59%) VB
4 2 (1.72%) VBScript
5 1 (0.86%) ActionScript
5 1 (0.86%) ActionScript 2.0
5 1 (0.86%) C#
5 1 (0.86%) Java
5 1 (0.86%) JavaScript
5 1 (0.86%) VBA
Qualifications
1 15 (12.93%) Security Cleared
2 12 (10.34%) SC Cleared
3 7 (6.03%) ITIL Certification
4 5 (4.31%) BPSS Clearance
5 4 (3.45%) Degree
5 4 (3.45%) ISEB
5 4 (3.45%) ITIL Foundation Certificate
6 2 (1.72%) Cisco Certification
7 1 (0.86%) CCIE
7 1 (0.86%) CCNP
7 1 (0.86%) CISM
7 1 (0.86%) CISSP
7 1 (0.86%) CRISC
7 1 (0.86%) ISTQB
7 1 (0.86%) ISTQB Foundation Certification
7 1 (0.86%) MCSE
7 1 (0.86%) Microsoft Certification
7 1 (0.86%) Postgraduate
7 1 (0.86%) PRINCE2 Certification
7 1 (0.86%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 11 (9.48%) SLA
2 3 (2.59%) PMO
3 1 (0.86%) GDPR
3 1 (0.86%) ISO/IEC 27001
3 1 (0.86%) PSD2
3 1 (0.86%) QA
System Software
1 15 (12.93%) Active Directory
2 2 (1.72%) Microsoft App-V
2 2 (1.72%) VMware Infrastructure
3 1 (0.86%) Hyper-V
3 1 (0.86%) Virtual Machines
3 1 (0.86%) vSphere
Systems Management
1 3 (2.59%) SCCM
2 1 (0.86%) FortiGate
Vendors
1 28 (24.14%) Microsoft
2 9 (7.76%) Oracle
3 7 (6.03%) Citrix
4 5 (4.31%) Cisco
4 5 (4.31%) Reuters
5 4 (3.45%) Workday
6 3 (2.59%) Bloomberg
6 3 (2.59%) Dell
6 3 (2.59%) FactSet
6 3 (2.59%) SAP
6 3 (2.59%) Speakerbus
6 3 (2.59%) VMware
6 3 (2.59%) Wallstreet Suite
7 2 (1.72%) IBM
7 2 (1.72%) Informatica
7 2 (1.72%) Intapp
8 1 (0.86%) Cognos
8 1 (0.86%) Mapbox
8 1 (0.86%) Nimble Storage
8 1 (0.86%) Tableau