Period
to 26 May 2018

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 26 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > North West
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 118 112 69
Rank change year-on-year -6 -43 +6
Contract jobs citing Service Delivery 101 98 209
As % of all contract IT jobs advertised in the North West 1.72% 1.79% 2.70%
As % of the Processes & Methodologies category 2.01% 2.15% 3.24%
Number of daily rates quoted 63 61 127
North West median daily rate £375 £375 £400
Median daily rate % change year-on-year - -6.25% -
10th Percentile £185 £281 £244
90th Percentile £583 £588 £585
England median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% +0.30%
Number of hourly rates quoted 11 4 15
North West median hourly rate £15.00 £23.42 £17.00
Median hourly rate % change year-on-year -35.94% +37.74% -10.53%
10th Percentile £9.63 £18.83 £12.32
90th Percentile £55.00 £29.75 £47.91
England median hourly rate £15.00 £17.25 £20.50
% change year-on-year -13.06% -15.84% +17.14%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 5,027 4,564 6,452
As % of all contract IT jobs advertised in the North West 85.61% 83.32% 83.34%
Number of daily rates quoted 3,160 2,810 3,931
North West median daily rate £400 £400 £400
10th Percentile £263 £245 £256
90th Percentile £575 £550 £560
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 245 200 232
North West median hourly rate £22.65 £35.50 £32.50
Median hourly rate % change year-on-year -36.20% +9.23% +48.33%
10th Percentile £12.25 £11.75 £13.00
90th Percentile £51.25 £53.00 £49.98
England median hourly rate £22.00 £25.50 £23.50
% change year-on-year -13.73% +8.51% +11.90%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North West.

Contractor daily rate trend for Service Delivery in the North West

Service Delivery
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Delivery in the North West over the 6 months to 26 May 2018.

Contractor daily rate histogram for Service Delivery in the North West

Service Delivery
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the North West.

Contractor hourly rate trend for Service Delivery in the North West

Service Delivery
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Delivery in the North West over the 6 months to 26 May 2018.

Contractor hourly rate histogram for Service Delivery in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -26 54 £340 - 37
Lancashire +9 18 £313 -10.64%
Cheshire -18 12 £438 -12.50% 11
Merseyside +24 9 £523 +30.63% 4
Cumbria -4 4 - - 1
Service Delivery
England

For the 6 months to 26 May 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for Service Delivery.

1 54 (53.47%) ITIL
2 30 (29.70%) Service Management
3 20 (19.80%) Finance
3 20 (19.80%) Windows
4 15 (14.85%) Project Management
5 14 (13.86%) Collaborative Working
6 13 (12.87%) Continuous Improvement
6 13 (12.87%) Supplier Management
7 12 (11.88%) Degree
7 12 (11.88%) Agile Software Development
7 12 (11.88%) Management Information System
7 12 (11.88%) Microsoft
7 12 (11.88%) Problem-Solving
8 11 (10.89%) Cisco Certification
8 11 (10.89%) Configuration Management
9 10 (9.90%) Telecoms
9 10 (9.90%) Citrix
9 10 (9.90%) SLA
9 10 (9.90%) Cisco
9 10 (9.90%) Portfolio Management
10 9 (8.91%) Analytical Skills
10 9 (8.91%) Service Design
10 9 (8.91%) CCNA
10 9 (8.91%) Active Directory
11 8 (7.92%) PRINCE2
11 8 (7.92%) WAN
11 8 (7.92%) ITSM
11 8 (7.92%) Problem Management
11 8 (7.92%) Incident Management
12 7 (6.93%) QA

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.98%) Blackberry Enterprise Server
1 2 (1.98%) MS Exchange
1 2 (1.98%) Skype for Business
2 1 (0.99%) ArcGIS
2 1 (0.99%) NetWeaver
2 1 (0.99%) SharePoint
Applications
1 5 (4.95%) Microsoft Office
2 1 (0.99%) Microsoft Excel
Business Applications
1 2 (1.98%) Unit4 Business World
2 1 (0.99%) SAP CO
2 1 (0.99%) SAP CRM
2 1 (0.99%) SAP FI
2 1 (0.99%) SAP FI/CO
2 1 (0.99%) SAP MM
2 1 (0.99%) SAP SD
2 1 (0.99%) SAP SM
Cloud Services
1 6 (5.94%) Microsoft Azure
2 5 (4.95%) Office 365
3 3 (2.97%) SaaS
4 2 (1.98%) Amazon AWS
Communications & Networking
1 8 (7.92%) WAN
2 7 (6.93%) Firewall
2 7 (6.93%) LAN
2 7 (6.93%) Network Security
3 5 (4.95%) SMS
4 4 (3.96%) Cisco ASA
4 4 (3.96%) Unified Communications
4 4 (3.96%) VPN
4 4 (3.96%) Wi-Fi
4 4 (3.96%) Wireless
5 3 (2.97%) DHCP
5 3 (2.97%) DNS
5 3 (2.97%) SAN
5 3 (2.97%) Skype
5 3 (2.97%) TCP/IP
5 3 (2.97%) Wireshark
6 2 (1.98%) Extranet
6 2 (1.98%) NAS
6 2 (1.98%) WLAN
7 1 (0.99%) FCoE
Database & Business Intelligence
1 5 (4.95%) SQL Server
2 1 (0.99%) GIS
2 1 (0.99%) Oracle Database
2 1 (0.99%) SAP HANA
Development Applications
1 3 (2.97%) MSI
1 3 (2.97%) Visual Studio
1 3 (2.97%) WinDbg
2 2 (1.98%) Jenkins
2 2 (1.98%) Selenium
2 2 (1.98%) SonarQube
3 1 (0.99%) Git (software)
3 1 (0.99%) Rational Rose
General
1 20 (19.80%) Finance
2 10 (9.90%) Telecoms
3 7 (6.93%) Legal
4 6 (5.94%) Banking
5 4 (3.96%) Investment Banking
5 4 (3.96%) Law
6 3 (2.97%) Back Office
7 2 (1.98%) Manufacturing
7 2 (1.98%) Retail
8 1 (0.99%) Multimedia
8 1 (0.99%) Pharmaceutical
Job Titles
1 26 (25.74%) Analyst
2 13 (12.87%) Service Analyst
2 13 (12.87%) Service Manager
3 12 (11.88%) Service Desk Analyst
4 11 (10.89%) Architect
5 10 (9.90%) Delivery Manager
5 10 (9.90%) Services Delivery Manager
6 7 (6.93%) IT Analyst
6 7 (6.93%) ITIL Manager
7 6 (5.94%) ITIL Service Manager
7 6 (5.94%) Programme Manager
8 5 (4.95%) Financial Analyst
8 5 (4.95%) HR Analyst
8 5 (4.95%) ITIL Service Delivery Manager
8 5 (4.95%) Support Engineer
8 5 (4.95%) Technical Architect
9 4 (3.96%) 1st Line Service Desk Analyst
9 4 (3.96%) IT Manager
9 4 (3.96%) Network Engineer
9 4 (3.96%) Network Specialist
Libraries, Frameworks & Software Standards
1 6 (5.94%) .NET
2 5 (4.95%) Web Services
3 4 (3.96%) REST
3 4 (3.96%) XML
4 3 (2.97%) .NET Framework
4 3 (2.97%) HTML
4 3 (2.97%) Velocity
5 2 (1.98%) ASP.NET
5 2 (1.98%) Middleware
6 1 (0.99%) ASP.NET MVC
6 1 (0.99%) CSS
6 1 (0.99%) HTML5
6 1 (0.99%) OpenLayers
6 1 (0.99%) SAP Basis
6 1 (0.99%) SOAP
Miscellaneous
1 12 (11.88%) Management Information System
2 9 (8.91%) Analytical Skills
3 6 (5.94%) Self-Motivation
4 5 (4.95%) Blackberry
4 5 (4.95%) Data Centre
5 4 (3.96%) CMDB
5 4 (3.96%) iPhone
6 2 (1.98%) Computer Science
7 1 (0.99%) Enterprise Software
7 1 (0.99%) Mobile App
7 1 (0.99%) NHS
7 1 (0.99%) Taxonomies
7 1 (0.99%) Video Conferencing
7 1 (0.99%) Virtual Team
Operating Systems
1 20 (19.80%) Windows
2 6 (5.94%) Linux
2 6 (5.94%) Windows 10
2 6 (5.94%) Windows Server
3 5 (4.95%) Windows Server 2008
3 5 (4.95%) Windows Server 2012
4 4 (3.96%) Unix
4 4 (3.96%) Windows 7
4 4 (3.96%) Windows 8
4 4 (3.96%) Windows Server 2003
5 3 (2.97%) Windows Vista
6 2 (1.98%) Mac OS X
6 2 (1.98%) Scientific Linux
6 2 (1.98%) Ubuntu
6 2 (1.98%) Windows XP
7 1 (0.99%) Mac OS
7 1 (0.99%) Red Hat Enterprise Linux
Processes & Methodologies
1 54 (53.47%) ITIL
2 30 (29.70%) Service Management
3 15 (14.85%) Project Management
4 14 (13.86%) Collaborative Working
5 13 (12.87%) Continuous Improvement
5 13 (12.87%) Supplier Management
6 12 (11.88%) Agile Software Development
6 12 (11.88%) Problem-Solving
7 11 (10.89%) Configuration Management
8 10 (9.90%) Portfolio Management
9 9 (8.91%) Service Design
10 8 (7.92%) Incident Management
10 8 (7.92%) ITSM
10 8 (7.92%) PRINCE2
10 8 (7.92%) Problem Management
11 7 (6.93%) Asset Management
11 7 (6.93%) Migration
11 7 (6.93%) Process Improvement
11 7 (6.93%) Stakeholder Management
12 6 (5.94%) ITIL V3
Programming Languages
1 5 (4.95%) C#
1 5 (4.95%) SQL
2 4 (3.96%) C
3 3 (2.97%) JavaScript
3 3 (2.97%) PowerShell
3 3 (2.97%) Python
4 1 (0.99%) Java
4 1 (0.99%) T-SQL
Qualifications
1 12 (11.88%) Degree
2 11 (10.89%) Cisco Certification
3 9 (8.91%) CCNA
4 7 (6.93%) CCNP
5 6 (5.94%) PRINCE2 Practitioner
6 5 (4.95%) Security Cleared
7 4 (3.96%) ITIL Certification
7 4 (3.96%) SC Cleared
8 3 (2.97%) APMG
8 3 (2.97%) DBS Check
8 3 (2.97%) ITIL Foundation Certificate
8 3 (2.97%) MBA
9 2 (1.98%) BPSS Clearance
9 2 (1.98%) CCIE
9 2 (1.98%) Microsoft Certification
10 1 (0.99%) CCA
10 1 (0.99%) CCIE Routing and Switching
10 1 (0.99%) Computer Science Degree
10 1 (0.99%) ISEB
10 1 (0.99%) Postgraduate
Quality Assurance & Compliance
1 10 (9.90%) SLA
2 7 (6.93%) QA
3 5 (4.95%) P3O
4 2 (1.98%) Disclosure Scotland
4 2 (1.98%) GMP
4 2 (1.98%) PMO
System Software
1 9 (8.91%) Active Directory
2 3 (2.97%) Microsoft App-V
2 3 (2.97%) Virtual Desktop
3 2 (1.98%) Terminal Server
3 2 (1.98%) VMware Infrastructure
4 1 (0.99%) Firmware
4 1 (0.99%) Virtual Servers
Systems Management
1 3 (2.97%) HP ALM
2 1 (0.99%) FortiGate
2 1 (0.99%) Puppet
2 1 (0.99%) Systems Management Server (SMS)
Vendors
1 12 (11.88%) Microsoft
2 10 (9.90%) Cisco
2 10 (9.90%) Citrix
3 4 (3.96%) VMware
4 3 (2.97%) ForeScout
4 3 (2.97%) HP
4 3 (2.97%) Juniper
5 2 (1.98%) Apple
5 2 (1.98%) Blue Prism
5 2 (1.98%) ServiceNow
6 1 (0.99%) Casewise
6 1 (0.99%) EMC
6 1 (0.99%) ESRI
6 1 (0.99%) Forcepoint
6 1 (0.99%) Fortinet
6 1 (0.99%) Ivanti
6 1 (0.99%) Oracle
6 1 (0.99%) Saba
6 1 (0.99%) SAP
6 1 (0.99%) TOWER Software