Service Delivery Contracts in the North West

Service Delivery
England > North West

The table below provides summary statistics for contract job vacancies advertised in the North West requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 66 76 49
Rank change year-on-year +10 -27 +23
Contract jobs citing Service Delivery 55 61 135
As % of all contract jobs advertised in the North West 2.79% 2.21% 4.23%
As % of the Processes & Methodologies category 3.10% 2.57% 4.66%
Number of daily rates quoted 39 42 77
10th Percentile £323 £375 £413
25th Percentile £362 £456 £469
Median daily rate (50th Percentile) £425 £575 £550
Median % change year-on-year -26.09% +4.55% +18.92%
75th Percentile £537 £666 £638
90th Percentile £795 £686 £775
England median daily rate £450 £500 £525
% change year-on-year -10.00% -4.76% +4.22%
Number of hourly rates quoted 3 5 25
10th Percentile £14.81 - £25.75
25th Percentile £16.48 £14.00 £28.70
Median hourly rate £19.50 £16.05 £42.50
Median % change year-on-year +21.53% -62.25% +146.52%
75th Percentile £22.26 £19.18 £49.52
90th Percentile £23.76 £23.03 £65.00
England median hourly rate £16.23 £14.80 £24.81
% change year-on-year +9.66% -40.35% +76.21%

All Process and Methodology Skills
North West

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North West.

Contract vacancies with a requirement for process or methodology skills 1,776 2,377 2,894
As % of all contract IT jobs advertised in the North West 90.24% 86.28% 90.61%
Number of daily rates quoted 1,147 1,519 2,058
10th Percentile £300 £306 £313
25th Percentile £393 £405 £413
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - +5.26%
75th Percentile £575 £593 £588
90th Percentile £661 £688 £675
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +2.33%
Number of hourly rates quoted 108 244 144
10th Percentile £15.97 £10.95 £16.85
25th Percentile £22.66 £13.30 £21.25
Median hourly rate £31.88 £21.00 £35.00
Median % change year-on-year +51.81% -40.00% +70.82%
75th Percentile £60.00 £45.22 £48.91
90th Percentile £83.96 £57.50 £65.00
England median hourly rate £29.07 £36.00 £37.50
% change year-on-year -19.25% -4.00% +53.06%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing Service Delivery in the North West.

Daily rate trend for Service Delivery in the North West

Service Delivery
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing Service Delivery in the North West over the 6 months to 1 May 2025.

Daily rate histogram for Service Delivery in the North West

Service Delivery
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing Service Delivery in the North West.

Hourly rate trend for Service Delivery in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Manchester +28 31 £450 -10.00% 64
Cheshire +8 13 £404 -21.27% 19
Merseyside +7 6 £215 -50.86% 11
Lancashire +1 2 - - 35
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (12.73%) Microsoft Exchange
2 3 (5.45%) SharePoint
3 2 (3.64%) CICS
3 2 (3.64%) CMS
4 1 (1.82%) Confluence
4 1 (1.82%) Umbraco
Applications
1 4 (7.27%) Microsoft Office
2 1 (1.82%) Microsoft Excel
Business Applications
1 7 (12.73%) Kondor
2 4 (7.27%) Remedy ITSM
Cloud Services
1 8 (14.55%) AWS
2 6 (10.91%) Azure
2 6 (10.91%) Entra ID
2 6 (10.91%) Microsoft 365
3 5 (9.09%) Amazon CloudWatch
3 5 (9.09%) GCP
4 4 (7.27%) Amazon Glacier
4 4 (7.27%) Amazon Kinesis
4 4 (7.27%) Amazon S3
4 4 (7.27%) AWS Lambda
4 4 (7.27%) Serverless
5 2 (3.64%) Microsoft Purview
5 2 (3.64%) OneDrive
5 2 (3.64%) SaaS
6 1 (1.82%) Amazon ECS
6 1 (1.82%) AWS CloudFormation
6 1 (1.82%) AWS Fargate
6 1 (1.82%) Cloud Computing
6 1 (1.82%) Virtual Private Cloud
Communications & Networking
1 6 (10.91%) WAN
2 5 (9.09%) DNS
2 5 (9.09%) TCP/IP
3 4 (7.27%) DHCP
3 4 (7.27%) VPN
4 3 (5.45%) BGP
4 3 (5.45%) EIGRP
4 3 (5.45%) Firewall
4 3 (5.45%) Internet
4 3 (5.45%) IPv4
4 3 (5.45%) iSCSI
4 3 (5.45%) LAN
4 3 (5.45%) MPLS
4 3 (5.45%) OSPF
4 3 (5.45%) Remote Desktop
4 3 (5.45%) SD-WAN
4 3 (5.45%) Wi-Fi
4 3 (5.45%) Wireless
5 2 (3.64%) Intranet
6 1 (1.82%) Skype
Database & Business Intelligence
1 4 (7.27%) DynamoDB
2 3 (5.45%) SQL Server
3 2 (3.64%) Amazon RDS
3 2 (3.64%) Easytrieve
4 1 (1.82%) MongoDB
Development Applications
1 7 (12.73%) JIRA
2 6 (10.91%) Jenkins
3 2 (3.64%) GitLab
General
1 20 (36.36%) Social Skills
2 13 (23.64%) Analytical Skills
3 5 (9.09%) Public Sector
4 4 (7.27%) Finance
4 4 (7.27%) French Language
4 4 (7.27%) Presentation Skills
5 3 (5.45%) Banking
5 3 (5.45%) Telecoms
6 1 (1.82%) Inclusion and Diversity
6 1 (1.82%) Law
6 1 (1.82%) Local Government
6 1 (1.82%) Publishing
Job Titles
1 14 (25.45%) Support Engineer
2 7 (12.73%) Applications Engineer
2 7 (12.73%) Applications Support
2 7 (12.73%) Applications Support Engineer
3 6 (10.91%) Architect
4 5 (9.09%) Service Manager
4 5 (9.09%) Solutions Architect
4 5 (9.09%) Systems Engineer
4 5 (9.09%) Systems Support
4 5 (9.09%) Systems Support Engineer
5 4 (7.27%) IT Engineer
5 4 (7.27%) IT Support
5 4 (7.27%) IT Support Engineer
5 4 (7.27%) Lead
5 4 (7.27%) Project Engineer
6 3 (5.45%) Analyst
6 3 (5.45%) IP Engineer
6 3 (5.45%) Product Manager
6 3 (5.45%) Senior
6 3 (5.45%) Tester
Libraries, Frameworks & Software Standards
1 5 (9.09%) Kafka
2 4 (7.27%) ActiveMQ
2 4 (7.27%) RESTful
3 2 (3.64%) REST
3 2 (3.64%) Web Services
4 1 (1.82%) cloud-init
4 1 (1.82%) Keycloak
Miscellaneous
1 7 (12.73%) Management Information System
1 7 (12.73%) SWIFT Messaging Network
2 4 (7.27%) Enterprise Software
2 4 (7.27%) Public Cloud
3 3 (5.45%) IVR
3 3 (5.45%) Onboarding
3 3 (5.45%) Product Ownership
4 2 (3.64%) Mainframe
4 2 (3.64%) Virtual Team
4 2 (3.64%) VSAM
5 1 (1.82%) Cloud Native
5 1 (1.82%) PKI
5 1 (1.82%) Self-Motivation
Operating Systems
1 10 (18.18%) Windows
2 8 (14.55%) Unix
3 4 (7.27%) Linux
4 3 (5.45%) Android
4 3 (5.45%) Windows Server
4 3 (5.45%) Windows Server 2016
5 2 (3.64%) zOS
6 1 (1.82%) CentOS
6 1 (1.82%) Red Hat Enterprise Linux
6 1 (1.82%) Windows 10
Processes & Methodologies
1 27 (49.09%) Problem-Solving
2 20 (36.36%) ITIL
3 18 (32.73%) Stakeholder Management
4 15 (27.27%) Agile
5 14 (25.45%) Change Management
6 12 (21.82%) Project Management
7 11 (20.00%) Root Cause Analysis
7 11 (20.00%) Service Management
8 10 (18.18%) ITSM
9 9 (16.36%) Migration
9 9 (16.36%) SDLC
10 8 (14.55%) Customer Service
11 7 (12.73%) Cash Management
11 7 (12.73%) Incident Management
11 7 (12.73%) Problem Management
11 7 (12.73%) Risk Management
12 6 (10.91%) DevOps
12 6 (10.91%) Roadmaps
12 6 (10.91%) Waterfall
12 6 (10.91%) WFM
Programming Languages
1 7 (12.73%) SQL
2 4 (7.27%) Java
3 2 (3.64%) COBOL
3 2 (3.64%) JCL
3 2 (3.64%) PowerShell
4 1 (1.82%) Bash
4 1 (1.82%) Go
4 1 (1.82%) Python
Qualifications
1 7 (12.73%) Degree
2 5 (9.09%) ITIL Certification
3 4 (7.27%) A+ Certification
3 4 (7.27%) Microsoft Certification
4 3 (5.45%) CCNP
4 3 (5.45%) Cisco Certification
4 3 (5.45%) PMI Certification
4 3 (5.45%) PMP
5 2 (3.64%) SC Cleared
5 2 (3.64%) Security Cleared
6 1 (1.82%) AWS Certification
6 1 (1.82%) CIMA
6 1 (1.82%) Master's Degree
Quality Assurance & Compliance
1 5 (9.09%) SLA
2 2 (3.64%) ISO 22301
2 2 (3.64%) ISO 31000
2 2 (3.64%) ISO/IEC 27001
2 2 (3.64%) QA
3 1 (1.82%) Accessibility
3 1 (1.82%) COBIT
3 1 (1.82%) NCSC
3 1 (1.82%) PMO
System Software
1 7 (12.73%) Active Directory
2 4 (7.27%) Docker
3 3 (5.45%) Microsoft Virtual Server
3 3 (5.45%) Virtual Servers
Systems Management
1 2 (3.64%) Active Directory Federation Services
1 2 (3.64%) Kubernetes
1 2 (3.64%) Microsoft Intune
1 2 (3.64%) Single Sign-On
1 2 (3.64%) Terraform
2 1 (1.82%) Ansible
2 1 (1.82%) Consul
2 1 (1.82%) Grafana
2 1 (1.82%) Istio
2 1 (1.82%) Jamf Pro
2 1 (1.82%) linkerd
2 1 (1.82%) Packer
2 1 (1.82%) Prometheus
2 1 (1.82%) Rancher
2 1 (1.82%) ZABBIX
Vendors
1 13 (23.64%) Microsoft
2 11 (20.00%) ServiceNow
3 7 (12.73%) Bloomberg
3 7 (12.73%) Refinitiv
3 7 (12.73%) Sybase
4 4 (7.27%) BMC
4 4 (7.27%) Google
4 4 (7.27%) Remedy
5 3 (5.45%) Apple
5 3 (5.45%) Cisco
5 3 (5.45%) Huawei
6 1 (1.82%) Okta
6 1 (1.82%) SAP
6 1 (1.82%) Splunk