Period
to 24 November 2017

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > North West
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 110 102 67
Rank change year-on-year -8 -35 -1
Contract jobs citing Service Delivery 98 138 229
As % of all contract IT jobs advertised in the North West 1.72% 2.03% 2.66%
As % of the Processes & Methodologies category 2.12% 2.42% 3.28%
Number of daily rates quoted 57 80 156
North West median daily rate £405 £400 £500
Median daily rate % change year-on-year +1.25% -20.00% +25.00%
10th Percentile £161 £140 £313
90th Percentile £564 £628 £832
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 6 7 6
North West median hourly rate £11.14 £14.75 £17.00
Median hourly rate % change year-on-year -24.47% -13.24% +28.71%
10th Percentile £10.00 £13.14 £12.63
90th Percentile £31.75 £88.30 £19.25
England median hourly rate £16.20 £17.06 £19.08
% change year-on-year -5.03% -10.59% +23.06%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 4619 5702 6982
As % of all contract IT jobs advertised in the North West 81.18% 83.75% 81.20%
Number of daily rates quoted 2959 3672 4232
North West median daily rate £400 £400 £400
10th Percentile £263 £263 £255
90th Percentile £588 £556 £575
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 205 167 284
North West median hourly rate £25.00 £22.00 £30.52
Median hourly rate % change year-on-year +13.64% -27.92% +74.40%
10th Percentile £11.52 £11.85 £12.40
90th Percentile £52.70 £53.00 £52.47
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North West.

Contractor daily rate trend for Service Delivery in the North West

Service Delivery
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Delivery in the North West over the 6 months to 24 November 2017.

Contractor daily rate histogram for Service Delivery in the North West

Service Delivery
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the North West.

Contractor hourly rate trend for Service Delivery in the North West

Service Delivery
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Delivery in the North West over the 6 months to 24 November 2017.

Contractor hourly rate histogram for Service Delivery in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 50 £433 +8.13% 15
Merseyside +10 12 £375 +4.17%
Lancashire +4 12 £405 +20.90% 2
Cheshire -16 11 £384 -16.80% 5
Cumbria +2 7 £155 -
Service Delivery
England

For the 6 months to 24 November 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Delivery.

1 36 (36.73%) Service Management
2 35 (35.71%) ITIL
3 21 (21.43%) Finance
4 20 (20.41%) Project Management
5 15 (15.31%) Stakeholder Management
6 13 (13.27%) Windows
7 11 (11.22%) Active Directory
8 10 (10.20%) Cisco
8 10 (10.20%) Process Improvement
9 9 (9.18%) Microsoft
9 9 (9.18%) Service Design
10 8 (8.16%) PRINCE2
10 8 (8.16%) Incident Management
10 8 (8.16%) Continuous Improvement
10 8 (8.16%) Performance Management
11 7 (7.14%) Citrix
11 7 (7.14%) Cisco Certification
11 7 (7.14%) DBS Check
12 6 (6.12%) User Experience
12 6 (6.12%) CCNA
12 6 (6.12%) Legal
12 6 (6.12%) ITSM
12 6 (6.12%) Security Cleared
13 5 (5.10%) Network Security
13 5 (5.10%) ITIL V3
13 5 (5.10%) SC Cleared
13 5 (5.10%) Stakeholder Engagement
13 5 (5.10%) Agile Software Development
13 5 (5.10%) Change Management
13 5 (5.10%) Configuration Management

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.04%) CMS
1 2 (2.04%) MS Exchange
1 2 (2.04%) SharePoint
2 1 (1.02%) Apache
2 1 (1.02%) Blackberry Enterprise Server
2 1 (1.02%) EPiServer
2 1 (1.02%) Exchange Server 2010
2 1 (1.02%) IIS
2 1 (1.02%) JBoss
2 1 (1.02%) SAP Portal
2 1 (1.02%) Tomcat
2 1 (1.02%) WebLogic
Applications
1 5 (5.10%) Microsoft Office
2 3 (3.06%) Microsoft Excel
2 3 (3.06%) MS Visio
3 1 (1.02%) Microsoft PowerPoint
3 1 (1.02%) Microsoft Project
3 1 (1.02%) Spreadsheet
Business Applications
1 1 (1.02%) iTrent
Cloud Services
1 3 (3.06%) PaaS
2 2 (2.04%) Office 365
2 2 (2.04%) OneDrive
2 2 (2.04%) SaaS
3 1 (1.02%) Cloud Computing
3 1 (1.02%) IaaS
3 1 (1.02%) Microsoft Azure
Communications & Networking
1 5 (5.10%) DNS
1 5 (5.10%) Network Security
2 4 (4.08%) DHCP
3 3 (3.06%) SMS
4 2 (2.04%) Firewall
4 2 (2.04%) Internet
4 2 (2.04%) LAN
4 2 (2.04%) VPN
4 2 (2.04%) WAN
5 1 (1.02%) Cisco ASA
5 1 (1.02%) Extranet
5 1 (1.02%) MPLS
5 1 (1.02%) Remote Desktop
5 1 (1.02%) Reverse Proxy
5 1 (1.02%) Skype
5 1 (1.02%) TCP/IP
5 1 (1.02%) Wi-Fi
Database & Business Intelligence
1 3 (3.06%) Data Warehouse
1 3 (3.06%) Oracle Database
2 2 (2.04%) SQL Server
3 1 (1.02%) Amazon RDS
3 1 (1.02%) GIS
Development Applications
1 2 (2.04%) Visual Studio Team System
2 1 (1.02%) JIRA
General
1 21 (21.43%) Finance
2 6 (6.12%) Legal
3 4 (4.08%) Banking
3 4 (4.08%) Law
4 2 (2.04%) Telecoms
5 1 (1.02%) Back Office
5 1 (1.02%) Investment Banking
5 1 (1.02%) Manufacturing
5 1 (1.02%) Retail
5 1 (1.02%) Retail Banking
Job Titles
1 18 (18.37%) Service Manager
2 16 (16.33%) Analyst
3 15 (15.31%) Delivery Manager
3 15 (15.31%) Services Delivery Manager
4 10 (10.20%) IT Manager
5 9 (9.18%) IT Services Manager
6 7 (7.14%) Service Analyst
6 7 (7.14%) Service Desk Analyst
7 6 (6.12%) IT Services Delivery Manager
8 5 (5.10%) Business Analyst
8 5 (5.10%) Network Security Specialist
8 5 (5.10%) Network Specialist
8 5 (5.10%) Security Specialist
8 5 (5.10%) Technical Support
9 4 (4.08%) Architect
9 4 (4.08%) Business Manager
9 4 (4.08%) Change Manager
9 4 (4.08%) Public Sector Delivery Manager
10 3 (3.06%) ITIL Service Delivery Manager
10 3 (3.06%) Technical Customer Support
Libraries, Frameworks & Software Standards
1 2 (2.04%) .NET
1 2 (2.04%) Middleware
1 2 (2.04%) Velocity
1 2 (2.04%) Web Services
2 1 (1.02%) ASP.NET
2 1 (1.02%) CSS
2 1 (1.02%) J2EE
Miscellaneous
1 6 (6.12%) User Experience
2 5 (5.10%) Analytical Skills
3 3 (3.06%) Blackberry
3 3 (3.06%) NHS
3 3 (3.06%) PKI
4 2 (2.04%) Data Centre
4 2 (2.04%) Driving Licence
4 2 (2.04%) Life Science
4 2 (2.04%) Management Information System
5 1 (1.02%) Data Protection Act
5 1 (1.02%) FMCG
5 1 (1.02%) Freedom of Information
5 1 (1.02%) Freedom of Information Act
5 1 (1.02%) iPhone
5 1 (1.02%) PMI
5 1 (1.02%) Virtual Team
Operating Systems
1 13 (13.27%) Windows
2 4 (4.08%) Linux
2 4 (4.08%) Unix
2 4 (4.08%) Windows 10
2 4 (4.08%) Windows Server
3 3 (3.06%) AIX
3 3 (3.06%) Windows Server 2008
3 3 (3.06%) Windows Server 2012
4 1 (1.02%) Red Hat Enterprise Linux
4 1 (1.02%) Solaris
4 1 (1.02%) Windows 7
4 1 (1.02%) Windows 8
4 1 (1.02%) Windows XP
Processes & Methodologies
1 36 (36.73%) Service Management
2 35 (35.71%) ITIL
3 20 (20.41%) Project Management
4 15 (15.31%) Stakeholder Management
5 10 (10.20%) Process Improvement
6 9 (9.18%) Service Design
7 8 (8.16%) Continuous Improvement
7 8 (8.16%) Incident Management
7 8 (8.16%) Performance Management
7 8 (8.16%) PRINCE2
8 6 (6.12%) ITSM
9 5 (5.10%) Agile Software Development
9 5 (5.10%) Change Management
9 5 (5.10%) Configuration Management
9 5 (5.10%) ITIL V3
9 5 (5.10%) Mentoring
9 5 (5.10%) Stakeholder Engagement
10 4 (4.08%) Cybersecurity
10 4 (4.08%) Line Management
10 4 (4.08%) SFIA
Programming Languages
1 3 (3.06%) SQL
2 1 (1.02%) C
2 1 (1.02%) Java
2 1 (1.02%) PowerShell
2 1 (1.02%) Shell Script
Qualifications
1 7 (7.14%) Cisco Certification
1 7 (7.14%) DBS Check
2 6 (6.12%) CCNA
2 6 (6.12%) Security Cleared
3 5 (5.10%) CCIE
3 5 (5.10%) CCIE Routing and Switching
3 5 (5.10%) SC Cleared
4 4 (4.08%) CCSP
4 4 (4.08%) ITIL Certification
5 2 (2.04%) APMG
5 2 (2.04%) CCNP
5 2 (2.04%) Degree
5 2 (2.04%) ITIL Foundation Certificate
5 2 (2.04%) Microsoft Certification
6 1 (1.02%) HND
6 1 (1.02%) ISEB
6 1 (1.02%) MCITP
6 1 (1.02%) MCTS
6 1 (1.02%) MOS
6 1 (1.02%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 4 (4.08%) ISO/IEC 27001
2 3 (3.06%) COBIT
2 3 (3.06%) SLA
3 2 (2.04%) PMO
4 1 (1.02%) ISO 9001
4 1 (1.02%) ISO/IEC 20000
System Software
1 11 (11.22%) Active Directory
2 3 (3.06%) Oracle RAC
3 1 (1.02%) Hyper-V
3 1 (1.02%) ISA Server
3 1 (1.02%) Terminal Server
3 1 (1.02%) Virtual Servers
3 1 (1.02%) VMware Infrastructure
Systems Management
1 3 (3.06%) Data Guard
1 3 (3.06%) Oracle RMAN
2 1 (1.02%) HP Quality Center
2 1 (1.02%) SCCM
Vendors
1 10 (10.20%) Cisco
2 9 (9.18%) Microsoft
3 7 (7.14%) Citrix
4 5 (5.10%) HP
4 5 (5.10%) Oracle
5 4 (4.08%) Apple
5 4 (4.08%) Red Hat
5 4 (4.08%) ServiceNow
6 3 (3.06%) EMC
6 3 (3.06%) Salesforce.com
6 3 (3.06%) SAP
6 3 (3.06%) VMware
7 2 (2.04%) Concur
7 2 (2.04%) Siebel
7 2 (2.04%) Sun
7 2 (2.04%) Teradata
8 1 (1.02%) Capita
8 1 (1.02%) SolarWinds
8 1 (1.02%) Veeam
8 1 (1.02%) Xerox