Period
to 17 October 2018

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > North West
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 111 108 89
Rank change year-on-year -3 -19 -20
Contract jobs citing Service Delivery 113 100 154
As % of all contract IT jobs advertised in the North West 1.91% 1.78% 2.13%
As % of the Processes & Methodologies category 2.29% 2.17% 2.51%
Number of daily rates quoted 60 61 97
North West median daily rate £409 £375 £400
Median daily rate % change year-on-year +9.00% -6.25% -19.19%
10th Percentile £285 £175 £163
90th Percentile £640 £550 £635
England median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 12 4 7
North West median hourly rate £15.13 £13.29 £15.06
Median hourly rate % change year-on-year +13.85% -11.79% -13.94%
10th Percentile £10.83 £10.17 £13.14
90th Percentile £52.80 £18.98 £88.30
England median hourly rate £16.05 £17.00 £19.50
% change year-on-year -5.59% -12.82% +11.43%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 4,927 4,616 6,143
As % of all contract IT jobs advertised in the North West 83.20% 82.33% 84.84%
Number of daily rates quoted 3,096 2,881 3,899
North West median daily rate £400 £400 £400
10th Percentile £263 £263 £259
90th Percentile £575 £575 £574
England median daily rate £470 £450 £425
% change year-on-year +4.44% +5.88% +3.03%
Number of hourly rates quoted 287 195 190
North West median hourly rate £22.37 £30.00 £21.02
Median hourly rate % change year-on-year -25.45% +42.70% -29.25%
10th Percentile £11.41 £11.73 £11.48
90th Percentile £51.25 £51.71 £51.43
England median hourly rate £21.00 £24.87 £22.50
% change year-on-year -15.54% +10.51% +3.97%

Service Delivery
Job Vacancy Trend in the North West

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Delivery in the North West

Service Delivery
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the North West.

Contractor daily rate trend for Service Delivery in the North West

Service Delivery
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Delivery in the North West over the 6 months to 17 October 2018.

Contractor daily rate histogram for Service Delivery in the North West

Service Delivery
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the North West.

Contractor hourly rate trend for Service Delivery in the North West

Service Delivery
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Delivery in the North West over the 6 months to 17 October 2018.

Contractor hourly rate histogram for Service Delivery in the North West

Service Delivery
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the North West region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -10 71 £394 +11.70% 25
Cheshire +6 26 £475 +2.70% 8
Merseyside +7 9 £549 +46.33% 4
Lancashire -24 4 £378 +11.03% 6
Cumbria -5 1 - -
Service Delivery
England

For the 6 months to 17 October 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for Service Delivery.

1 47 (41.59%) ITIL
2 31 (27.43%) Agile Software Development
3 27 (23.89%) Service Management
4 23 (20.35%) Project Management
5 21 (18.58%) Problem-Solving
6 17 (15.04%) Change Management
6 17 (15.04%) Microsoft
7 16 (14.16%) Windows
8 15 (13.27%) Finance
9 14 (12.39%) Decision-Making
9 14 (12.39%) Analytical Skills
10 13 (11.50%) Incident Management
10 13 (11.50%) Management Information System
11 12 (10.62%) Cisco
11 12 (10.62%) Active Directory
11 12 (10.62%) DevOps
12 11 (9.73%) Cisco Certification
12 11 (9.73%) Security Cleared
13 10 (8.85%) Scrum
13 10 (8.85%) SC Cleared
13 10 (8.85%) Problem Management
13 10 (8.85%) Citrix
13 10 (8.85%) Migration
13 10 (8.85%) Stakeholder Management
14 9 (7.96%) C
14 9 (7.96%) Microsoft Azure
15 8 (7.08%) ITIL V3
15 8 (7.08%) Office 365
15 8 (7.08%) Customer Insight
15 8 (7.08%) Degree

Service Delivery
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.54%) ArcGIS
1 4 (3.54%) Confluence
2 3 (2.65%) MS Exchange
3 1 (0.88%) NetWeaver
3 1 (0.88%) Oracle Workflow
Applications
1 6 (5.31%) Microsoft Office
2 4 (3.54%) Microsoft Excel
2 4 (3.54%) Microsoft PowerPoint
3 2 (1.77%) MS Visio
Business Applications
1 4 (3.54%) Workday HCM
2 1 (0.88%) Dynamics CRM
2 1 (0.88%) ResourceLink
2 1 (0.88%) SAP CO
2 1 (0.88%) SAP CRM
2 1 (0.88%) SAP FI
2 1 (0.88%) SAP FI/CO
2 1 (0.88%) SAP MM
2 1 (0.88%) SAP S/4HANA
2 1 (0.88%) SAP SD
2 1 (0.88%) SAP SM
2 1 (0.88%) Unit4 Business World
Cloud Services
1 9 (7.96%) Microsoft Azure
2 8 (7.08%) Office 365
3 4 (3.54%) SaaS
4 3 (2.65%) Amazon AWS
5 2 (1.77%) IaaS
6 1 (0.88%) Azure Active Directory
Communications & Networking
1 8 (7.08%) LAN
1 8 (7.08%) WAN
2 7 (6.19%) DNS
2 7 (6.19%) Firewall
2 7 (6.19%) Network Security
3 5 (4.42%) DHCP
4 4 (3.54%) SAN
4 4 (3.54%) Unified Communications
5 3 (2.65%) Cisco ASA
5 3 (2.65%) TCP/IP
5 3 (2.65%) VPN
5 3 (2.65%) Wi-Fi
5 3 (2.65%) Wireless
6 2 (1.77%) Skype
6 2 (1.77%) SMS
6 2 (1.77%) VoIP
6 2 (1.77%) WLAN
7 1 (0.88%) FCoE
7 1 (0.88%) Fibre Channel
7 1 (0.88%) NAS
Database & Business Intelligence
1 2 (1.77%) SQL Server
2 1 (0.88%) Data Mart
2 1 (0.88%) Data Warehouse
2 1 (0.88%) GIS
2 1 (0.88%) Oracle Database
2 1 (0.88%) Oracle Database 11g
2 1 (0.88%) Oracle Reports
2 1 (0.88%) PowerCenter
2 1 (0.88%) SAP HANA
2 1 (0.88%) Star Schema
Development Applications
1 4 (3.54%) JIRA
2 1 (0.88%) Rational Rose
General
1 15 (13.27%) Finance
2 6 (5.31%) Telecoms
3 4 (3.54%) Banking
3 4 (3.54%) Legal
4 3 (2.65%) Aerospace
4 3 (2.65%) Military
4 3 (2.65%) Retail
5 2 (1.77%) Local Government
6 1 (0.88%) Billing
6 1 (0.88%) Investment Banking
Job Titles
1 30 (26.55%) Analyst
2 15 (13.27%) Service Manager
3 13 (11.50%) Service Analyst
4 11 (9.73%) Architect
4 11 (9.73%) Delivery Manager
5 10 (8.85%) Business Analyst
5 10 (8.85%) Project Manager
5 10 (8.85%) Services Delivery Manager
6 9 (7.96%) Service Desk Analyst
7 6 (5.31%) Migration Manager
7 6 (5.31%) Migration Project Manager
7 6 (5.31%) User Researcher
8 5 (4.42%) NHS Project Manager
9 4 (3.54%) IT Analyst
9 4 (3.54%) Network Specialist
9 4 (3.54%) Service Architect
9 4 (3.54%) Workday Analyst
10 3 (2.65%) AWS Architect
10 3 (2.65%) Azure Architect
10 3 (2.65%) ITIL Service Architect
Libraries, Frameworks & Software Standards
1 3 (2.65%) Middleware
1 3 (2.65%) Velocity
1 3 (2.65%) Web Services
2 2 (1.77%) .NET
2 2 (1.77%) HTML
2 2 (1.77%) XML
3 1 (0.88%) ASP.NET
3 1 (0.88%) HTML5
3 1 (0.88%) OpenLayers
3 1 (0.88%) REST
3 1 (0.88%) SAP Basis
3 1 (0.88%) SOAP
Miscellaneous
1 14 (12.39%) Analytical Skills
2 13 (11.50%) Management Information System
3 6 (5.31%) NHS
4 5 (4.42%) User Experience
5 4 (3.54%) Blackberry
5 4 (3.54%) Data Centre
5 4 (3.54%) iPhone
5 4 (3.54%) Self-Motivation
6 3 (2.65%) Virtual Team
7 2 (1.77%) CMDB
8 1 (0.88%) Clustering
8 1 (0.88%) Enterprise Software
8 1 (0.88%) FMCG
8 1 (0.88%) Mobile App
8 1 (0.88%) Public Cloud
8 1 (0.88%) Security Operations Centre
Operating Systems
1 16 (14.16%) Windows
2 5 (4.42%) Unix
2 5 (4.42%) Windows Server
3 4 (3.54%) Linux
4 3 (2.65%) Mac OS
4 3 (2.65%) Windows Server 2008
4 3 (2.65%) Windows Server 2012
5 2 (1.77%) Windows 10
5 2 (1.77%) Windows 7
5 2 (1.77%) Windows Server 2003
6 1 (0.88%) Mac OS X
6 1 (0.88%) Red Hat Enterprise Linux
6 1 (0.88%) Scientific Linux
6 1 (0.88%) Ubuntu
6 1 (0.88%) Windows 8
6 1 (0.88%) Windows XP
Processes & Methodologies
1 47 (41.59%) ITIL
2 31 (27.43%) Agile Software Development
3 27 (23.89%) Service Management
4 23 (20.35%) Project Management
5 21 (18.58%) Problem-Solving
6 17 (15.04%) Change Management
7 14 (12.39%) Decision-Making
8 13 (11.50%) Incident Management
9 12 (10.62%) DevOps
10 10 (8.85%) Migration
10 10 (8.85%) Problem Management
10 10 (8.85%) Scrum
10 10 (8.85%) Stakeholder Management
11 8 (7.08%) Business Analysis
11 8 (7.08%) Customer Insight
11 8 (7.08%) ITIL V3
12 7 (6.19%) Continuous Integration
12 7 (6.19%) High Availability
13 6 (5.31%) Configuration Management
13 6 (5.31%) Usability Testing
Programming Languages
1 9 (7.96%) C
2 4 (3.54%) SQL
3 2 (1.77%) Java
3 2 (1.77%) JavaScript
3 2 (1.77%) PowerShell
4 1 (0.88%) C#
4 1 (0.88%) T-SQL
4 1 (0.88%) VB
4 1 (0.88%) VBA
Qualifications
1 11 (9.73%) Cisco Certification
1 11 (9.73%) Security Cleared
2 10 (8.85%) SC Cleared
3 8 (7.08%) Degree
4 7 (6.19%) ITIL Certification
5 6 (5.31%) CCNA
6 4 (3.54%) CCNP
7 3 (2.65%) MBA
7 3 (2.65%) PRINCE2 Practitioner
8 2 (1.77%) CCIE
8 2 (1.77%) ISEB
8 2 (1.77%) ITIL Foundation Certificate
8 2 (1.77%) MCSE
8 2 (1.77%) Microsoft Certification
9 1 (0.88%) BPSS Clearance
9 1 (0.88%) DBS Check
9 1 (0.88%) DV Cleared
9 1 (0.88%) ISTQB Foundation Certification
9 1 (0.88%) Postgraduate
9 1 (0.88%) PRINCE2 Certification
Quality Assurance & Compliance
1 6 (5.31%) QA
2 2 (1.77%) SLA
3 1 (0.88%) GDPR
3 1 (0.88%) PMO
3 1 (0.88%) PSD2
System Software
1 12 (10.62%) Active Directory
2 3 (2.65%) VMware Infrastructure
3 2 (1.77%) Hyper-V
3 2 (1.77%) Virtual Machines
4 1 (0.88%) Virtual Servers
Systems Management
1 2 (1.77%) SCCM
2 1 (0.88%) FortiGate
2 1 (0.88%) Puppet
2 1 (0.88%) Systems Management Server (SMS)
Vendors
1 17 (15.04%) Microsoft
2 12 (10.62%) Cisco
3 10 (8.85%) Citrix
4 5 (4.42%) VMware
5 4 (3.54%) Workday
6 3 (2.65%) ForeScout
6 3 (2.65%) ServiceNow
7 2 (1.77%) Juniper
7 2 (1.77%) SAP
8 1 (0.88%) Apple
8 1 (0.88%) Casewise
8 1 (0.88%) Cognos
8 1 (0.88%) EMC
8 1 (0.88%) ESRI
8 1 (0.88%) Forcepoint
8 1 (0.88%) IBM
8 1 (0.88%) Informatica
8 1 (0.88%) Oracle
8 1 (0.88%) Saba
8 1 (0.88%) Salesforce.com