Period
to 19 July 2018

The following table provides summary statistics for contract job vacancies advertised in Wales with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > Wales
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 90 49 63
Rank change year-on-year -41 +14 -24
Contract jobs citing Service Management 16 47 36
As % of all contract IT jobs advertised in Wales 1.08% 3.57% 2.96%
As % of the Processes & Methodologies category 1.23% 4.20% 3.63%
Number of daily rates quoted 10 35 31
Wales median daily rate £259 £313 £450
Median daily rate % change year-on-year -17.16% -30.56% +28.57%
10th Percentile £200 £196 £313
90th Percentile £488 £378 £650
UK median daily rate £440 £425 £425
% change year-on-year +3.53% - +6.25%
Number of hourly rates quoted 1 1 0
Wales median hourly rate £20.00 £22.38 -
Median hourly rate % change year-on-year -10.63% - -
UK median hourly rate £17.50 £15.95 £14.00
% change year-on-year +9.72% +13.93% -9.68%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Contract vacancies with a requirement for process or methodology skills 1,297 1,118 992
As % of all contract IT jobs advertised in Wales 87.34% 84.89% 81.44%
Number of daily rates quoted 951 785 685
Wales median daily rate £405 £378 £375
Median daily rate % change year-on-year +7.28% +0.67% +5.34%
10th Percentile £285 £183 £227
90th Percentile £563 £538 £525
UK median daily rate £450 £447 £425
% change year-on-year +0.67% +5.18% +6.25%
Number of hourly rates quoted 39 84 55
Wales median hourly rate £15.00 £25.00 £17.50
Median hourly rate % change year-on-year -40.00% +42.86% +25.00%
10th Percentile £11.17 £13.00 £10.31
90th Percentile £40.40 £77.50 £69.60
UK median hourly rate £22.00 £25.00 £24.09
% change year-on-year -12.00% +3.79% +12.43%

Service Management
Job Vacancy Trend in Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Management in Wales

Service Management
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Wales.

Contractor daily rate trend for Service Management in Wales

Service Management
Contractor Daily Rate Histogram in Wales

The daily rate distribution of IT jobs citing Service Management in Wales over the 6 months to 19 July 2018.

Contractor daily rate histogram for Service Management in Wales

Service Management
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Wales.

Contractor hourly rate trend for Service Management in Wales

Service Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Wales region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -38 15 £259 -16.49% 3
West Wales +15 1 - -
Service Management
UK

For the 6 months to 19 July 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Wales region with a requirement for Service Management.

1 11 (68.75%) ITIL
2 8 (50.00%) Windows
2 8 (50.00%) SLA
3 7 (43.75%) Management Information System
3 7 (43.75%) Incident Management
4 6 (37.50%) IT Governance
4 6 (37.50%) AS400
4 6 (37.50%) Finance
4 6 (37.50%) IBM
4 6 (37.50%) MCP
5 5 (31.25%) Risk Management
6 4 (25.00%) Microsoft
7 3 (18.75%) PRINCE2
7 3 (18.75%) Agile Software Development
7 3 (18.75%) Continuous Improvement
8 2 (12.50%) Programme Delivery
8 2 (12.50%) Decision-Making
8 2 (12.50%) Economics
8 2 (12.50%) Security Cleared
8 2 (12.50%) Stakeholder Management
8 2 (12.50%) Microsoft Office
8 2 (12.50%) Service Delivery
8 2 (12.50%) SAN
8 2 (12.50%) Project Management
8 2 (12.50%) Active Directory
9 1 (6.25%) HP
9 1 (6.25%) Dell
9 1 (6.25%) Citrix
9 1 (6.25%) Microsoft Certification
9 1 (6.25%) NHS

Service Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.25%) Exchange Server 2010
1 1 (6.25%) Exchange Server 2013
1 1 (6.25%) MS Exchange
1 1 (6.25%) Skype for Business
Applications
1 2 (12.50%) Microsoft Office
Cloud Services
1 1 (6.25%) Microsoft Azure
1 1 (6.25%) Office 365
Communications & Networking
1 2 (12.50%) SAN
2 1 (6.25%) Skype
General
1 6 (37.50%) Finance
Job Titles
1 7 (43.75%) Analyst
1 7 (43.75%) Incident Analyst
2 3 (18.75%) Programme Manager
3 1 (6.25%) Architect
3 1 (6.25%) Citrix Architect
3 1 (6.25%) Cloud Architect
3 1 (6.25%) Cloud Infrastructure Architect
3 1 (6.25%) Designer
3 1 (6.25%) DV Cleared Network Engineer
3 1 (6.25%) Hyper-V Architect
3 1 (6.25%) Infrastructure Architect
3 1 (6.25%) Network Engineer
3 1 (6.25%) NOC Engineer
3 1 (6.25%) Product Specialist
3 1 (6.25%) Professional Services Engineer
3 1 (6.25%) SCCM Architect
3 1 (6.25%) Support Engineer
3 1 (6.25%) VMware Architect
Miscellaneous
1 7 (43.75%) Management Information System
2 6 (37.50%) AS400
3 1 (6.25%) NHS
3 1 (6.25%) Self-Motivation
Operating Systems
1 8 (50.00%) Windows
Processes & Methodologies
1 11 (68.75%) ITIL
2 7 (43.75%) Incident Management
3 6 (37.50%) IT Governance
4 5 (31.25%) Risk Management
5 3 (18.75%) Agile Software Development
5 3 (18.75%) Continuous Improvement
5 3 (18.75%) PRINCE2
6 2 (12.50%) Decision-Making
6 2 (12.50%) Economics
6 2 (12.50%) Programme Delivery
6 2 (12.50%) Project Management
6 2 (12.50%) Service Delivery
6 2 (12.50%) Stakeholder Management
7 1 (6.25%) Business Continuity
7 1 (6.25%) Disaster Recovery
7 1 (6.25%) ITIL V3
7 1 (6.25%) Load Balancing
7 1 (6.25%) Migration
7 1 (6.25%) Open Source
7 1 (6.25%) Problem Management
Qualifications
1 6 (37.50%) MCP
2 2 (12.50%) Security Cleared
3 1 (6.25%) BPSS Clearance
3 1 (6.25%) DV Cleared
3 1 (6.25%) MCITP
3 1 (6.25%) Microsoft Certification
3 1 (6.25%) SC Cleared
Quality Assurance & Compliance
1 8 (50.00%) SLA
System Software
1 2 (12.50%) Active Directory
2 1 (6.25%) Hyper-V
Systems Management
1 1 (6.25%) SCCM
Vendors
1 6 (37.50%) IBM
2 4 (25.00%) Microsoft
3 1 (6.25%) Citrix
3 1 (6.25%) Dell
3 1 (6.25%) HP
3 1 (6.25%) VMware