Period
to 11 December 2017

The following table provides summary statistics for contract job vacancies advertised in Wales with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 11 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > Wales
6 months to
11 Dec 2017
Same period 2016 Same period 2015
Rank 67 46 78
Rank change year-on-year -21 +32 -21
Contract jobs citing Service Management 29 65 40
As % of all contract IT jobs advertised in Wales 2.37% 4.62% 2.56%
As % of the Processes & Methodologies category 2.87% 5.47% 3.18%
Number of daily rates quoted 20 54 27
Wales median daily rate £305 £345 £325
Median daily rate % change year-on-year -11.59% +6.15% -
10th Percentile £192 £164 £185
90th Percentile £406 £539 £490
UK median daily rate £420 £425 £400
% change year-on-year -1.18% +6.25% +5.26%
Number of hourly rates quoted 1 7 4
Wales median hourly rate £22.38 £16.00 £13.63
Median hourly rate % change year-on-year +39.88% +17.43% -38.64%
10th Percentile £21.15 £10.65 £10.58
90th Percentile £23.61 £29.60 £20.21
UK median hourly rate £15.50 £14.50 £17.00
% change year-on-year +6.90% -14.71% +13.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Contract vacancies with a requirement for process or methodology skills 1012 1189 1258
As % of all contract IT jobs advertised in Wales 82.82% 84.51% 80.43%
Number of daily rates quoted 681 847 923
Wales median daily rate £390 £400 £350
Median daily rate % change year-on-year -2.50% +14.29% -4.11%
10th Percentile £175 £214 £238
90th Percentile £550 £568 £475
UK median daily rate £450 £425 £418
% change year-on-year +5.88% +1.80% +4.38%
Number of hourly rates quoted 35 49 52
Wales median hourly rate £18.50 £18.00 £16.00
Median hourly rate % change year-on-year +2.78% +12.50% -4.36%
10th Percentile £13.00 £10.70 £10.50
90th Percentile £45.70 £62.80 £48.83
UK median hourly rate £24.02 £24.00 £22.50
% change year-on-year +0.08% +6.67% +15.38%

Service Management
Job Vacancy Trend in Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Management in Wales

Service Management
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Wales.

Contractor daily rate trend for Service Management in Wales

Service Management
Contractor Daily Rate Histogram in Wales

The daily rate distribution of IT jobs citing Service Management in Wales over the 6 months to 11 December 2017.

Contractor daily rate histogram for Service Management in Wales

Service Management
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Wales.

Contractor hourly rate trend for Service Management in Wales

Service Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Wales region over the 6 months to 11 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -11 25 £300 -25.00%
Mid Wales +2 2 £513 - 2
Service Management
UK

For the 6 months to 11 December 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Wales region with a requirement for Service Management.

1 27 (93.10%) ITIL
2 19 (65.52%) Windows
3 16 (55.17%) Citrix
4 13 (44.83%) PRINCE2
4 13 (44.83%) Migration
4 13 (44.83%) Degree
5 12 (41.38%) Release Management
5 12 (41.38%) Microsoft
6 11 (37.93%) Hyper-V
7 10 (34.48%) NHS
7 10 (34.48%) VMware
8 9 (31.03%) ITSM
8 9 (31.03%) Windows Server 2012
9 8 (27.59%) XenApp
9 8 (27.59%) ISTQB Foundation Certification
9 8 (27.59%) Windows Server
10 7 (24.14%) Service Delivery
10 7 (24.14%) HP
10 7 (24.14%) IBM
10 7 (24.14%) LAN
10 7 (24.14%) WAN
11 6 (20.69%) Veritas
11 6 (20.69%) Management Information System
11 6 (20.69%) NetBackup
11 6 (20.69%) SCOM
11 6 (20.69%) Remote Desktop
12 5 (17.24%) Information Governance
12 5 (17.24%) CCAA
12 5 (17.24%) Load Balancing
12 5 (17.24%) Business Continuity

Service Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (13.79%) BizTalk Server
1 4 (13.79%) JCAPS
1 4 (13.79%) WebSphere
2 1 (3.45%) Exchange Server 2010
2 1 (3.45%) IBM Notes
2 1 (3.45%) MS Exchange
Applications
1 2 (6.90%) Microsoft Office
2 1 (3.45%) Microsoft Excel
2 1 (3.45%) Microsoft PowerPoint
2 1 (3.45%) Microsoft Project
2 1 (3.45%) MS Visio
Business Applications
1 2 (6.90%) Remedy ITSM
Cloud Services
1 1 (3.45%) Office 365
Communications & Networking
1 7 (24.14%) LAN
1 7 (24.14%) WAN
2 6 (20.69%) Remote Desktop
3 5 (17.24%) POP3
3 5 (17.24%) SMTP
3 5 (17.24%) TCP/IP
4 4 (13.79%) Cisco ASA
4 4 (13.79%) Firewall
4 4 (13.79%) SMS
5 2 (6.90%) Cisco IOS
5 2 (6.90%) NetScaler
5 2 (6.90%) PBX
5 2 (6.90%) VPN
6 1 (3.45%) VoIP
Database & Business Intelligence
1 4 (13.79%) SQL Server
1 4 (13.79%) SQL Server Integration Services
Development Applications
1 4 (13.79%) SoapUI
2 2 (6.90%) HP UFT
2 2 (6.90%) LoadRunner
General
1 5 (17.24%) Legal
2 3 (10.34%) Multimedia
3 1 (3.45%) Finance
3 1 (3.45%) Telecoms
Job Titles
1 9 (31.03%) Infrastructure Engineer
2 8 (27.59%) Analyst
3 6 (20.69%) Migration Engineer
3 6 (20.69%) Support Engineer
4 3 (10.34%) Infrastructure Support
4 3 (10.34%) Infrastructure Support Engineer
4 3 (10.34%) Network Engineer
4 3 (10.34%) Network Support
4 3 (10.34%) Network Support Engineer
4 3 (10.34%) Test Analyst
5 2 (6.90%) Architect
5 2 (6.90%) Change Manager
5 2 (6.90%) Citrix Engineer
5 2 (6.90%) Citrix Specialist
5 2 (6.90%) Deployment Analyst
5 2 (6.90%) IT Change Manager
5 2 (6.90%) IT Manager
5 2 (6.90%) IT Services Manager
5 2 (6.90%) Lead Test Analyst
5 2 (6.90%) Service Management Manager
Libraries, Frameworks & Software Standards
1 4 (13.79%) IBM Integration Bus
1 4 (13.79%) SOAP
1 4 (13.79%) XML
1 4 (13.79%) XSLT
Miscellaneous
1 10 (34.48%) NHS
2 6 (20.69%) Management Information System
3 3 (10.34%) Data Centre
4 2 (6.90%) CMDB
4 2 (6.90%) LIMS
5 1 (3.45%) Video Conferencing
5 1 (3.45%) Virtual Team
Operating Systems
1 19 (65.52%) Windows
2 9 (31.03%) Windows Server 2012
3 8 (27.59%) Windows Server
4 3 (10.34%) Linux
5 2 (6.90%) Windows Server 2008
6 1 (3.45%) Windows 7
6 1 (3.45%) Windows Server 2003
Processes & Methodologies
1 27 (93.10%) ITIL
2 13 (44.83%) Migration
2 13 (44.83%) PRINCE2
3 12 (41.38%) Release Management
4 9 (31.03%) ITSM
5 7 (24.14%) Service Delivery
6 5 (17.24%) Business Continuity
6 5 (17.24%) Change Management
6 5 (17.24%) Disaster Recovery
6 5 (17.24%) Information Governance
6 5 (17.24%) Load Balancing
7 4 (13.79%) Business Analysis
7 4 (13.79%) Data Migration
7 4 (13.79%) Information Security
7 4 (13.79%) Performance Analysis
8 3 (10.34%) Network Monitoring
8 3 (10.34%) Network Virtualisation
8 3 (10.34%) Project Management
9 2 (6.90%) Break/Fix
9 2 (6.90%) Stakeholder Engagement
Programming Languages
1 4 (13.79%) C++
Qualifications
1 13 (44.83%) Degree
2 8 (27.59%) ISTQB Foundation Certification
3 5 (17.24%) CCA
3 5 (17.24%) CCAA
3 5 (17.24%) Citrix Certification
3 5 (17.24%) ISEB
4 3 (10.34%) ISTQB
4 3 (10.34%) Microsoft Certification
5 2 (6.90%) MCTS
5 2 (6.90%) Security Cleared
6 1 (3.45%) BPSS Clearance
6 1 (3.45%) CCNA
6 1 (3.45%) Cisco Certification
6 1 (3.45%) MCDST
6 1 (3.45%) MCITP
6 1 (3.45%) MCSA
6 1 (3.45%) MCSE
6 1 (3.45%) MOS
6 1 (3.45%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (13.79%) HL7
2 3 (10.34%) QA
System Software
1 11 (37.93%) Hyper-V
2 8 (27.59%) XenApp
3 2 (6.90%) Microsoft App-V
3 2 (6.90%) VMware Infrastructure
3 2 (6.90%) XenServer
4 1 (3.45%) Active Directory
4 1 (3.45%) vSphere
Systems Management
1 6 (20.69%) NetBackup
1 6 (20.69%) SCOM
2 3 (10.34%) Nagios
2 3 (10.34%) SCCM
2 3 (10.34%) WSUS
3 2 (6.90%) BMC Marimba
3 2 (6.90%) HP Quality Center
4 1 (3.45%) Norton AntiVirus
4 1 (3.45%) Systems Management Server (SMS)
Vendors
1 16 (55.17%) Citrix
2 12 (41.38%) Microsoft
3 10 (34.48%) VMware
4 7 (24.14%) HP
4 7 (24.14%) IBM
5 6 (20.69%) Veritas
6 5 (17.24%) Cisco
7 4 (13.79%) Fiorano
7 4 (13.79%) InterSystems
8 3 (10.34%) Dell
8 3 (10.34%) Juniper
8 3 (10.34%) MikroTik
9 2 (6.90%) BMC
9 2 (6.90%) Brocade
9 2 (6.90%) Remedy
9 2 (6.90%) SAP
9 2 (6.90%) ServiceNow
10 1 (3.45%) Lotus
10 1 (3.45%) McAfee
10 1 (3.45%) Symantec