Period
to 20 October 2018

The following table provides summary statistics for contract job vacancies advertised in Wales with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > Wales
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 84 65 44
Rank change year-on-year -19 -21 +27
Contract jobs citing Service Management 28 28 61
As % of all contract IT jobs advertised in Wales 1.75% 2.44% 4.47%
As % of the Processes & Methodologies category 1.99% 2.90% 5.31%
Number of daily rates quoted 21 19 50
Wales median daily rate £227 £310 £415
Median daily rate % change year-on-year -26.77% -25.30% +27.69%
10th Percentile £200 £192 £166
90th Percentile £488 £384 £583
UK median daily rate £425 £424 £425
% change year-on-year +0.24% -0.24% +6.25%
Number of hourly rates quoted 1 1 6
Wales median hourly rate £13.00 £22.38 £15.75
Median hourly rate % change year-on-year -41.91% +42.10% -
10th Percentile £12.50 £21.15 £10.63
90th Percentile £13.50 £23.61 £29.88
UK median hourly rate £17.46 £16.00 £14.50
% change year-on-year +9.14% +10.34% -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Contract vacancies with a requirement for process or methodology skills 1,409 967 1,149
As % of all contract IT jobs advertised in Wales 87.95% 84.23% 84.24%
Number of daily rates quoted 1,009 663 800
Wales median daily rate £415 £388 £400
Median daily rate % change year-on-year +7.10% -3.13% +9.59%
10th Percentile £288 £184 £213
90th Percentile £575 £538 £556
UK median daily rate £451 £450 £425
% change year-on-year +0.11% +5.88% +3.16%
Number of hourly rates quoted 47 51 49
Wales median hourly rate £13.00 £24.00 £17.68
Median hourly rate % change year-on-year -45.83% +35.79% +26.25%
10th Percentile £10.75 £13.00 £10.49
90th Percentile £42.00 £58.75 £65.20
UK median hourly rate £21.00 £24.93 £22.50
% change year-on-year -15.75% +10.78% +3.45%

Service Management
Job Vacancy Trend in Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Service Management in Wales

Service Management
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Wales.

Contractor daily rate trend for Service Management in Wales

Service Management
Contractor Daily Rate Histogram in Wales

The daily rate distribution of IT jobs citing Service Management in Wales over the 6 months to 20 October 2018.

Contractor daily rate histogram for Service Management in Wales

Service Management
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Wales.

Contractor hourly rate trend for Service Management in Wales

Service Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Wales region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -31 23 £264 -15.00% 4
West Wales - 4 £155 - 6
Service Management
UK

For the 6 months to 20 October 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Wales region with a requirement for Service Management.

1 23 (82.14%) ITIL
2 15 (53.57%) SLA
2 15 (53.57%) Windows
3 13 (46.43%) Incident Management
4 12 (42.86%) Management Information System
5 11 (39.29%) Finance
5 11 (39.29%) MCP
6 8 (28.57%) IBM
6 8 (28.57%) AS400
6 8 (28.57%) IT Governance
7 7 (25.00%) Risk Management
7 7 (25.00%) Security Cleared
7 7 (25.00%) ITSM
8 6 (21.43%) Self-Motivation
9 5 (17.86%) Agile Software Development
9 5 (17.86%) Service Delivery
10 4 (14.29%) Microsoft
10 4 (14.29%) Decision-Making
10 4 (14.29%) Service Design
10 4 (14.29%) Analytical Skills
11 3 (10.71%) Performance Metrics
11 3 (10.71%) Resource Management
11 3 (10.71%) Active Directory
11 3 (10.71%) Web Services
11 3 (10.71%) SAN
11 3 (10.71%) Operations Management
12 2 (7.14%) Workflow
12 2 (7.14%) Stakeholder Management
12 2 (7.14%) VMware
12 2 (7.14%) Microsoft App-V

Service Management
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.57%) WebLogic
Applications
1 2 (7.14%) Microsoft Excel
1 2 (7.14%) Microsoft Office
Communications & Networking
1 3 (10.71%) SAN
Development Applications
1 1 (3.57%) WebLogic Workshop
General
1 11 (39.29%) Finance
Job Titles
1 15 (53.57%) Analyst
2 13 (46.43%) Incident Analyst
3 4 (14.29%) Service Analyst
3 4 (14.29%) Service Manager
4 3 (10.71%) Service Management Analyst
5 2 (7.14%) IT Manager
5 2 (7.14%) IT Services Manager
5 2 (7.14%) ITIL Manager
5 2 (7.14%) ITIL Service Manager
5 2 (7.14%) Network Engineer
5 2 (7.14%) Senior IT Manager
5 2 (7.14%) Senior Manager
5 2 (7.14%) Senior Service Manager
6 1 (3.57%) 1st/2nd Line Support
6 1 (3.57%) 1st/2nd Line Support Analyst
6 1 (3.57%) 2nd Line Support Analyst
6 1 (3.57%) Build Engineer
6 1 (3.57%) Designer
6 1 (3.57%) Incident and Problem Manager
6 1 (3.57%) Senior Incident Manager
Libraries, Frameworks & Software Standards
1 3 (10.71%) Web Services
2 1 (3.57%) EJB
2 1 (3.57%) HTML
2 1 (3.57%) JDBC
2 1 (3.57%) JSP
2 1 (3.57%) Struts
2 1 (3.57%) WSDL
2 1 (3.57%) XML
Miscellaneous
1 12 (42.86%) Management Information System
2 8 (28.57%) AS400
3 6 (21.43%) Self-Motivation
4 4 (14.29%) Analytical Skills
5 1 (3.57%) CMDB
5 1 (3.57%) Driving Licence
Operating Systems
1 15 (53.57%) Windows
2 1 (3.57%) Windows 10
2 1 (3.57%) Windows 7
Processes & Methodologies
1 23 (82.14%) ITIL
2 13 (46.43%) Incident Management
3 8 (28.57%) IT Governance
4 7 (25.00%) ITSM
4 7 (25.00%) Risk Management
5 5 (17.86%) Agile Software Development
5 5 (17.86%) Service Delivery
6 4 (14.29%) Decision-Making
6 4 (14.29%) Service Design
7 3 (10.71%) Operations Management
7 3 (10.71%) Performance Metrics
7 3 (10.71%) Resource Management
8 2 (7.14%) ITIL V3
8 2 (7.14%) PRINCE2
8 2 (7.14%) Problem Management
8 2 (7.14%) Stakeholder Management
8 2 (7.14%) Workflow
9 1 (3.57%) Configuration Management
9 1 (3.57%) Economics
9 1 (3.57%) Project Management
Programming Languages
1 2 (7.14%) PowerShell
2 1 (3.57%) Java
2 1 (3.57%) JavaScript
2 1 (3.57%) SQL
Qualifications
1 11 (39.29%) MCP
2 7 (25.00%) Security Cleared
3 2 (7.14%) SC Cleared
4 1 (3.57%) BPSS Clearance
4 1 (3.57%) Degree
4 1 (3.57%) DV Cleared
4 1 (3.57%) EXIN
4 1 (3.57%) ISEB
4 1 (3.57%) ITIL Certification
Quality Assurance & Compliance
1 15 (53.57%) SLA
2 2 (7.14%) Data Quality
System Software
1 3 (10.71%) Active Directory
2 2 (7.14%) Hyper-V
2 2 (7.14%) Microsoft App-V
2 2 (7.14%) Microsoft Virtual Server
2 2 (7.14%) Virtual Servers
2 2 (7.14%) VMware ESXi
2 2 (7.14%) VMware Infrastructure
Systems Management
1 2 (7.14%) SCCM
1 2 (7.14%) WSUS
Vendors
1 8 (28.57%) IBM
2 4 (14.29%) Microsoft
3 2 (7.14%) Citrix
3 2 (7.14%) McAfee
3 2 (7.14%) Remedy
3 2 (7.14%) Sophos
3 2 (7.14%) VMware
4 1 (3.57%) Oracle