Service Management Contract Job Trends in Wales

Service Management
UK > Wales

The table below provides summary statistics and contractor rates for jobs advertised in Wales requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 14 January 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 45 38 28
Rank change year-on-year -7 -10 +8
Contract jobs citing Service Management 3 7 20
As % of all contract jobs in Wales 0.68% 1.88% 4.93%
As % of the Processes & Methodologies category 0.85% 2.19% 5.76%
Number of daily rates quoted 3 4 17
10th Percentile £162 £214 £157
25th Percentile £165 £235 £175
Median daily rate (50th Percentile) £170 £317 £202
Median % change year-on-year -46.44% +57.13% -56.09%
75th Percentile £175 £430 £388
90th Percentile £178 £494 £478
UK median daily rate £500 £525 £529
% change year-on-year -4.76% -0.71% +5.80%
Number of hourly rates quoted 0 1 0
Median hourly rate - £47.50 -
UK median hourly rate £23.56 £30.40 £20.50
% change year-on-year -22.52% +48.29% -19.31%

All Process & Methodology Skills
Wales

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Wales.

Contract vacancies with a requirement for process or methodology skills 353 320 347
As % of all contract IT jobs advertised in Wales 80.23% 86.02% 85.47%
Number of daily rates quoted 211 197 261
10th Percentile £190 £165 £173
25th Percentile £290 £220 £220
Median daily rate (50th Percentile) £413 £425 £413
Median % change year-on-year -2.94% +3.03% -13.16%
75th Percentile £513 £550 £550
90th Percentile £650 £675 £650
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 63 36 22
10th Percentile £13.33 £16.67 £13.80
25th Percentile £15.80 £20.12 £21.34
Median hourly rate £18.18 £22.25 £29.83
Median % change year-on-year -18.29% -25.42% +49.84%
75th Percentile £23.50 £29.06 £53.44
90th Percentile £33.15 £41.25 £55.25
UK median hourly rate £25.15 £32.50 £40.50
% change year-on-year -22.62% -19.75% +15.71%

Service Management
Job Vacancy Trend in Wales

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in Wales.

Service Management job vacancy trend in Wales

Service Management
Daily Rate Trend in Wales

Contractor daily rate distribution trend for jobs in Wales citing Service Management.

Contractor daily rate distribution trend for jobs in Wales citing Service Management

Service Management
Hourly Rate Trend in Wales

Contractor hourly rate distribution trend for jobs in Wales citing Service Management.

Contractor hourly rate distribution trend for jobs in Wales citing Service Management

Service Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Wales region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South Wales -1 3 £170 -62.74% 7
Service Management
UK

Service Management
Co-Occurring Skills & Capabilities in Wales by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (33.33%) Microsoft Office
Cloud Services
1 1 (33.33%) Microsoft 365
Communications & Networking
1 1 (33.33%) DNS
1 1 (33.33%) TCP/IP
1 1 (33.33%) VPN
Development Applications
1 1 (33.33%) JIRA
General
1 3 (100.00%) Social Skills
2 2 (66.67%) Analytical Skills
2 2 (66.67%) Legal
3 1 (33.33%) Organisational Skills
3 1 (33.33%) Public Sector
3 1 (33.33%) Welsh Language
Job Titles
1 2 (66.67%) 1st Line Support
1 2 (66.67%) IT Support
2 1 (33.33%) 1st Line Engineer
2 1 (33.33%) 1st Line Support Engineer
2 1 (33.33%) IT Support Technician
2 1 (33.33%) IT Technician
2 1 (33.33%) Support Engineer
2 1 (33.33%) Support Technician
Miscellaneous
1 1 (33.33%) Management Information System
1 1 (33.33%) NHS
Operating Systems
1 2 (66.67%) Windows
2 1 (33.33%) Mac OS
Processes & Methodologies
1 3 (100.00%) Problem-Solving
2 2 (66.67%) ITIL
2 2 (66.67%) ITSM
2 2 (66.67%) Service Delivery
3 1 (33.33%) Change Control
3 1 (33.33%) Change Management
3 1 (33.33%) Customer Service
3 1 (33.33%) Information Governance
3 1 (33.33%) Workload Management
Qualifications
1 1 (33.33%) HND
1 1 (33.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (33.33%) SLA
Vendors
1 2 (66.67%) Microsoft
2 1 (33.33%) Apple
2 1 (33.33%) ServiceNow