Period
to 17 November 2017

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
England > South West
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 193 193 219
Rank change year-on-year 0 +26 -11
Contract jobs citing Customer Engagement 9 12 6
As % of all contract IT jobs advertised in the South West 0.16% 0.21% 0.091%
As % of the Processes & Methodologies category 0.20% 0.26% 0.11%
Number of daily rates quoted 4 10 2
South West median daily rate £473 £370 £438
Median daily rate % change year-on-year +27.70% -15.43% -12.50%
10th Percentile £413 £274 £406
90th Percentile £562 £515 £479
England median daily rate £425 £450 £400
% change year-on-year -5.56% +12.50% -3.03%
Number of hourly rates quoted 0 0 0
South West median hourly rate - - -
England median hourly rate £22.92 £10.24 £59.50
% change year-on-year +123.80% -82.79% +395.83%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 4605 4646 5267
As % of all contract IT jobs advertised in the South West 81.35% 79.90% 79.57%
Number of daily rates quoted 2904 3123 3563
South West median daily rate £400 £375 £375
Median daily rate % change year-on-year +6.67% - -
10th Percentile £260 £240 £255
90th Percentile £556 £550 £525
England median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 189 266 254
South West median hourly rate £35.00 £31.50 £38.50
Median hourly rate % change year-on-year +11.11% -18.18% +49.51%
10th Percentile £12.30 £12.00 £13.86
90th Percentile £50.00 £47.50 £50.18
England median hourly rate £24.00 £24.03 £22.50
% change year-on-year -0.12% +6.80% +18.42%

Customer Engagement
Job Vacancy Trend in the South West

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Customer Engagement in the South West

Customer Engagement
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the South West.

Contractor daily rate trend for Customer Engagement in the South West

Customer Engagement
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Customer Engagement in the South West over the 6 months to 17 November 2017.

Contractor daily rate histogram for Customer Engagement in the South West

Customer Engagement
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South West region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset - 4 - -
Wiltshire -1 3 £425 -5.56%
Bristol -5 2 £520 +70.49% 1
Customer Engagement
England

For the 6 months to 17 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for Customer Engagement.

1 6 (66.67%) Business Analysis
1 6 (66.67%) Mentoring
2 5 (55.56%) Coaching
2 5 (55.56%) Test Scripting
2 5 (55.56%) GAP Analysis
3 2 (22.22%) Project Management
3 2 (22.22%) SQL
3 2 (22.22%) CRM
3 2 (22.22%) Agile Software Development
4 1 (11.11%) TDD
4 1 (11.11%) Retail
4 1 (11.11%) Billing
4 1 (11.11%) JFC
4 1 (11.11%) Stakeholder Management
4 1 (11.11%) Scrum
4 1 (11.11%) Marketing
4 1 (11.11%) Technical Architecture
4 1 (11.11%) Web Development
4 1 (11.11%) Degree
4 1 (11.11%) JIRA
4 1 (11.11%) QA
4 1 (11.11%) Business Intelligence
4 1 (11.11%) PMI
4 1 (11.11%) PMI Certification
4 1 (11.11%) .NET
4 1 (11.11%) PRINCE2
4 1 (11.11%) C
4 1 (11.11%) JavaScript
4 1 (11.11%) Quality Management
4 1 (11.11%) Service Delivery

Customer Engagement
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (11.11%) Cloud Computing
Database & Business Intelligence
1 1 (11.11%) NoSQL
Development Applications
1 1 (11.11%) JIRA
1 1 (11.11%) JIRA Agile
1 1 (11.11%) VersionOne
General
1 1 (11.11%) Billing
1 1 (11.11%) Marketing
1 1 (11.11%) Retail
Job Titles
1 5 (55.56%) Analyst
1 5 (55.56%) Business Analyst
2 4 (44.44%) Transformation Analyst
3 2 (22.22%) Programme Manager
4 1 (11.11%) .NET Architect
4 1 (11.11%) .NET Technical Architect
4 1 (11.11%) Agile Project Manager
4 1 (11.11%) Agile Scrum Master
4 1 (11.11%) Architect
4 1 (11.11%) Database Analyst
4 1 (11.11%) Project Manager
4 1 (11.11%) Scrum Master
4 1 (11.11%) ScrumMaster Project Manager
4 1 (11.11%) SQL Analyst
4 1 (11.11%) Technical Architect
Libraries, Frameworks & Software Standards
1 1 (11.11%) .NET
1 1 (11.11%) JFC
Miscellaneous
1 1 (11.11%) Enterprise Software
1 1 (11.11%) PMI
Processes & Methodologies
1 6 (66.67%) Business Analysis
1 6 (66.67%) Mentoring
2 5 (55.56%) Coaching
2 5 (55.56%) GAP Analysis
2 5 (55.56%) Test Scripting
3 2 (22.22%) Agile Software Development
3 2 (22.22%) CRM
3 2 (22.22%) Project Management
4 1 (11.11%) Business Intelligence
4 1 (11.11%) Data Mapping
4 1 (11.11%) Performance Measurement
4 1 (11.11%) PRINCE2
4 1 (11.11%) Quality Management
4 1 (11.11%) Scrum
4 1 (11.11%) Service Delivery
4 1 (11.11%) Stakeholder Management
4 1 (11.11%) Target Operating Model
4 1 (11.11%) TDD
4 1 (11.11%) Technical Architecture
4 1 (11.11%) Web Development
Programming Languages
1 2 (22.22%) SQL
2 1 (11.11%) C
2 1 (11.11%) JavaScript
Qualifications
1 1 (11.11%) BPSS Clearance
1 1 (11.11%) Degree
1 1 (11.11%) PMI Certification
1 1 (11.11%) SC Cleared
1 1 (11.11%) Security Cleared
Quality Assurance & Compliance
1 1 (11.11%) Disclosure Scotland
1 1 (11.11%) QA
Vendors
1 1 (11.11%) CA Agile Central