The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
England / South West
Rank - 131 144
Contract jobs citing Customer Engagement 0 9 3
As % of all contract IT jobs advertised in the South West - 0.31% 0.096%
As % of the Processes & Methodologies category - 0.39% 0.12%
Number of daily rates quoted 0 8 2
Median daily rate - £308 £278
Median daily rate % change year-on-year - +10.81%  
UK excluding London median daily rate £425 £388 £408
% change year-on-year +9.67% -4.90%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - £40.75 £35.00
% change year-on-year - +16.42%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South West
Contract job vacancies with a requirement for process and methodology skills 2099 2317 2454
As % of all contract IT job vacancies advertised in the South West 81.55% 79.87% 78.91%
Number of daily rates quoted 1371 1527 1585
Median daily rate £400 £388 £400
Median daily rate % change year-on-year +3.22% -3.12%  
90% offered a daily rate of more than £265 £275 £288
10% offered a daily rate of more than £525 £525 £550
UK excluding London median daily rate £410 £400 £398
% change year-on-year +2.50% +0.62%  
Number of hourly rates quoted 108 137 84
Median hourly rate £39.00 £42.25 £35.00
Median hourly rate % change year-on-year -7.69% +20.71%  
90% offered a hourly rate of more than £14.50 £27.50 £13.00
10% offered a hourly rate of more than £47.50 £57.00 £46.50
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

Customer Engagement
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the South West

Customer Engagement
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the South West.

Contractor daily rate trend for Customer Engagement in the South West

Customer Engagement
Top 30 Related IT Skills in the South West

For the 6 months to 26 March 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for Customer Engagement.

1 5 (83.33%) Project Management
2 4 (66.67%) Software Engineering
3 3 (50.00%) Customer Requirements
3 3 (50.00%) Management Information System
3 3 (50.00%) SQL
3 3 (50.00%) SQL Server
4 2 (33.33%) PRINCE2
4 2 (33.33%) Data Warehouse
4 2 (33.33%) Client/Server
4 2 (33.33%) Microsoft
4 2 (33.33%) GAP Analysis
4 2 (33.33%) Relational Database
5 1 (16.67%) ITIL Foundation Certificate
5 1 (16.67%) Windows Server
5 1 (16.67%) Service Design
5 1 (16.67%) Budgeting and Forecasting
5 1 (16.67%) Agile Software Development
5 1 (16.67%) Content Management
5 1 (16.67%) VMware Certified Professional (VCP)
5 1 (16.67%) MCITP
5 1 (16.67%) QA
5 1 (16.67%) VMware Infrastructure
5 1 (16.67%) Red Hat Enterprise Linux
5 1 (16.67%) NAS
5 1 (16.67%) Stakeholder Engagement
5 1 (16.67%) Business Transformation
5 1 (16.67%) Infrastructure Management
5 1 (16.67%) PMO
5 1 (16.67%) Active Directory
5 1 (16.67%) Microsoft Certification

Customer Engagement
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) CMS
1 1 (16.67%) SharePoint
Applications
1 1 (16.67%) MS Excel
Communications & Networking
1 1 (16.67%) NAS
1 1 (16.67%) SAN
1 1 (16.67%) VoIP
Database & Business Intelligence
1 3 (50.00%) SQL Server
2 2 (33.33%) Data Warehouse
2 2 (33.33%) Relational Database
Job Titles
1 2 (33.33%) Senior Software Engineer
1 2 (33.33%) Software Engineer
2 1 (16.67%) Analyst
2 1 (16.67%) Applications Developer
2 1 (16.67%) Architect
2 1 (16.67%) Developer
2 1 (16.67%) Infrastructure Engineer
2 1 (16.67%) PMO Analyst
2 1 (16.67%) Senior Infrastructure Engineer
2 1 (16.67%) Service Architect
Libraries, Frameworks & Software Standards
1 1 (16.67%) .NET
1 1 (16.67%) ADO.NET
1 1 (16.67%) ASP.NET
1 1 (16.67%) DHTML
1 1 (16.67%) HTML
1 1 (16.67%) XML
Miscellaneous
1 3 (50.00%) Management Information System
2 2 (33.33%) Client/Server
3 1 (16.67%) Replication
Operating Systems
1 1 (16.67%) Linux
1 1 (16.67%) Red Hat Enterprise Linux
1 1 (16.67%) Solaris
1 1 (16.67%) Windows
1 1 (16.67%) Windows Server
Processes & Methodologies
1 5 (83.33%) Project Management
2 4 (66.67%) Software Engineering
3 3 (50.00%) Customer Requirements
4 2 (33.33%) GAP Analysis
4 2 (33.33%) PRINCE2
5 1 (16.67%) Agile Software Development
5 1 (16.67%) Budgeting and Forecasting
5 1 (16.67%) Business Transformation
5 1 (16.67%) Content Management
5 1 (16.67%) Infrastructure Management
5 1 (16.67%) ITIL
5 1 (16.67%) Service Design
5 1 (16.67%) Service Management
5 1 (16.67%) Stakeholder Engagement
Programming Languages
1 3 (50.00%) SQL
2 1 (16.67%) C#
2 1 (16.67%) JavaScript
2 1 (16.67%) T-SQL
2 1 (16.67%) VB.NET
2 1 (16.67%) VBScript
Qualifications
1 1 (16.67%) ITIL Foundation Certificate
1 1 (16.67%) MCITP
1 1 (16.67%) MCSE
1 1 (16.67%) Microsoft Certification
1 1 (16.67%) RHCE
1 1 (16.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (16.67%) PMO
1 1 (16.67%) QA
System Software
1 1 (16.67%) Active Directory
1 1 (16.67%) VMware Infrastructure
Vendors
1 2 (33.33%) Microsoft
2 1 (16.67%) Oracle
2 1 (16.67%) Red Hat
2 1 (16.67%) VMware