The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
England / South West
Rank 225 228 231
Rank change year-on-year +3 +3  
Permanent jobs citing Customer Engagement 15 28 22
As % of all permanent IT jobs advertised in the South West 0.29% 0.48% 0.37%
As % of the Processes & Methodologies category 0.33% 0.54% 0.42%
Number of salaries quoted 10 12 19
Median salary £50,000 £61,250 £32,500
Median salary % change year-on-year -18.36% +88.46%  
90% offered a salary of more than £42,508 £39,650 £29,300
10% offered a salary of more than £68,250 £65,000 £64,000
UK excluding London median salary £51,000 £50,000 £55,000
% change year-on-year +2.00% -9.09%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process and methodology skills.

Process & Methodology Skills
South West
Permanent job vacancies with a requirement for process and methodology skills 4584 5190 5215
As % of all permanent IT job vacancies advertised in the South West 90.11% 88.76% 87.71%
Number of salaries quoted 3785 4232 4344
Median salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25%  
90% offered a salary of more than £30,500 £29,000 £28,500
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Customer Engagement
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the South West

Customer Engagement
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the South West.

Salary trend for Customer Engagement in the South West

Customer Engagement
Salary Histogram in the South West

The salary distribution of IT jobs citing Customer Engagement in the South West over the 3 months to 24 March 2017.

Salary histogram for Customer Engagement in the South West

Customer Engagement
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South West region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -8 7 £57,500 +15.00% 1
Wiltshire +18 5 £50,000 +66.66%
Devon - 2 £38,540 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South West

For the 6 months to 24 March 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for Customer Engagement.

1 13 (48.15%) Line Management
2 12 (44.44%) ITIL
3 10 (37.04%) Oracle
3 10 (37.04%) Service Management
3 10 (37.04%) Degree
4 9 (33.33%) Retail
4 9 (33.33%) SQL
4 9 (33.33%) MS Excel
5 8 (29.63%) Management Information System
6 7 (25.93%) Service Delivery
6 7 (25.93%) Project Management
6 7 (25.93%) SC Cleared
6 7 (25.93%) Security Cleared
7 6 (22.22%) ITIL V3
7 6 (22.22%) Continuous Improvement
7 6 (22.22%) Software Engineering
7 6 (22.22%) Business Development
7 6 (22.22%) Finance
7 6 (22.22%) PRINCE2
7 6 (22.22%) Presales
7 6 (22.22%) IT Strategy
8 5 (18.52%) Virtual Machines
8 5 (18.52%) Gantt Chart
8 5 (18.52%) Mentoring
8 5 (18.52%) Data Centre
8 5 (18.52%) CRM
8 5 (18.52%) MySQL
8 5 (18.52%) SQL Server
8 5 (18.52%) DB2
8 5 (18.52%) Business Intelligence

Customer Engagement
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.81%) SharePoint
Applications
1 9 (33.33%) MS Excel
2 4 (14.81%) MS Visio
3 3 (11.11%) InVision
Business Applications
1 1 (3.70%) Dynamics AX
1 1 (3.70%) SAP ERP
Cloud Services
1 5 (18.52%) Amazon AWS
1 5 (18.52%) Amazon EC2
1 5 (18.52%) IaaS
1 5 (18.52%) Microsoft Azure
1 5 (18.52%) PaaS
Communications & Networking
1 2 (7.41%) TETRA
2 1 (3.70%) 4G
2 1 (3.70%) LTE
Database & Business Intelligence
1 5 (18.52%) DB2
1 5 (18.52%) MySQL
1 5 (18.52%) SQL Server
2 4 (14.81%) Crystal Reports
2 4 (14.81%) Microsoft Power View
2 4 (14.81%) Oracle Reports
2 4 (14.81%) PerformancePoint
2 4 (14.81%) QlikView
2 4 (14.81%) SQL Server Reporting Services
Development Applications
1 4 (14.81%) MSI
2 3 (11.11%) Axure RP
2 3 (11.11%) Balsamiq Mockups
General
1 9 (33.33%) Retail
2 6 (22.22%) Finance
3 5 (18.52%) Publishing
4 2 (7.41%) Military
5 1 (3.70%) Legal
5 1 (3.70%) Marketing
Job Titles
1 7 (25.93%) Analyst
2 5 (18.52%) Architect
2 5 (18.52%) Solutions Architect
3 4 (14.81%) Applications Packager
3 4 (14.81%) Business Intelligence Analyst
4 3 (11.11%) Cybersecurity Analyst
4 3 (11.11%) Designer
4 3 (11.11%) Lead Designer
4 3 (11.11%) Lead UX Designer
4 3 (11.11%) QlikView Analyst
4 3 (11.11%) Security Analyst
4 3 (11.11%) Senior Analyst
4 3 (11.11%) Senior Business Intelligence Analyst
4 3 (11.11%) SSRS Analyst
4 3 (11.11%) UX Designer
5 2 (7.41%) IT Manager
5 2 (7.41%) IT Services Manager
5 2 (7.41%) Report Analyst
5 2 (7.41%) Service Manager
5 2 (7.41%) SQL Analyst
Miscellaneous
1 8 (29.63%) Management Information System
2 5 (18.52%) CMDB
2 5 (18.52%) Computer Science
2 5 (18.52%) Data Centre
3 4 (14.81%) User Experience
4 3 (11.11%) CESG
4 3 (11.11%) Security Operations Centre
5 2 (7.41%) Driving Licence
Operating Systems
1 4 (14.81%) Windows
1 4 (14.81%) Windows 7
1 4 (14.81%) Windows Server 2008
Processes & Methodologies
1 13 (48.15%) Line Management
2 12 (44.44%) ITIL
3 10 (37.04%) Service Management
4 7 (25.93%) Project Management
4 7 (25.93%) Service Delivery
5 6 (22.22%) Business Development
5 6 (22.22%) Continuous Improvement
5 6 (22.22%) IT Strategy
5 6 (22.22%) ITIL V3
5 6 (22.22%) Presales
5 6 (22.22%) PRINCE2
5 6 (22.22%) Software Engineering
6 5 (18.52%) Gantt Chart
6 5 (18.52%) Incident Management
6 5 (18.52%) IT Governance
6 5 (18.52%) Mentoring
6 5 (18.52%) Requirements Analysis
6 5 (18.52%) Technical Architecture
6 5 (18.52%) TOGAF
6 5 (18.52%) Zachman Framework
Programming Languages
1 9 (33.33%) SQL
2 4 (14.81%) PL/SQL
2 4 (14.81%) PowerShell
2 4 (14.81%) T-SQL
Qualifications
1 10 (37.04%) Degree
2 7 (25.93%) SC Cleared
2 7 (25.93%) Security Cleared
3 5 (18.52%) ISEB
3 5 (18.52%) PMI Certification
3 5 (18.52%) PMP
4 4 (14.81%) DV Cleared
5 3 (11.11%) CISSP
5 3 (11.11%) GCIH
5 3 (11.11%) GIAC
5 3 (11.11%) SSCP
6 1 (3.70%) APMP
6 1 (3.70%) Chartered Engineer
6 1 (3.70%) MCSE
6 1 (3.70%) Microsoft Certification
Quality Assurance & Compliance
1 5 (18.52%) ISO/IEC 27001
2 3 (11.11%) HMG Security Policy Framework
3 2 (7.41%) COBIT
3 2 (7.41%) SLA
System Software
1 5 (18.52%) Virtual Machines
1 5 (18.52%) VMware Infrastructure
2 4 (14.81%) Microsoft App-V
Systems Management
1 5 (18.52%) SCVMM
2 4 (14.81%) SCCM
Vendors
1 10 (37.04%) Oracle
2 5 (18.52%) BMC
2 5 (18.52%) CheckPoint
2 5 (18.52%) Cisco
2 5 (18.52%) Citrix
2 5 (18.52%) EMC
2 5 (18.52%) HP
2 5 (18.52%) IBM
2 5 (18.52%) Juniper
2 5 (18.52%) NetApp
2 5 (18.52%) VMware
3 4 (14.81%) Microsoft
3 4 (14.81%) Remedy
4 3 (11.11%) Adobe
4 3 (11.11%) CA Agile Central
5 1 (3.70%) SAP
South West
EXCELerate
Salary: Up to £70,000 per annum + Bonus, Healthcare & Pension
Posted: 3 days ago
Bristol, Avon
Haybrook IT Resourcing Ltd
Salary: Up to £45,000 per annum
Posted: 4 days ago