Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > South West
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 295 306 322
Rank change year-on-year +11 +16 +6
Permanent jobs citing Customer Engagement 35 44 32
As % of all permanent IT jobs advertised in the South West 0.34% 0.40% 0.27%
As % of the Processes & Methodologies category 0.38% 0.46% 0.30%
Number of salaries quoted 23 32 27
South West median annual salary £50,000 £45,000 £55,000
Median salary % change year-on-year +11.11% -18.18% +29.41%
10th Percentile £42,500 £37,000 £30,750
90th Percentile £71,750 £65,000 £77,000
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -4.55%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9193 9669 10594
As % of all permanent IT jobs advertised in the South West 89.50% 88.81% 88.96%
Number of salaries quoted 7563 8048 8917
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +3.90%
10th Percentile £26,250 £26,250 £25,000
90th Percentile £65,000 £63,750 £63,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Customer Engagement
Job Vacancy Trend in the South West

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Customer Engagement in the South West

Customer Engagement
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the South West.

Salary trend for Customer Engagement in the South West

Customer Engagement
Salary Histogram in the South West

The salary distribution of IT jobs citing Customer Engagement in the South West over the 6 months to 24 November 2017.

Salary histogram for Customer Engagement in the South West

Customer Engagement
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South West region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -24 13 £47,960 +12.85% 2
Wiltshire +8 7 £50,000 -
Gloucestershire +29 6 £50,000 +5.26%
Somerset - 6 £50,000 -
Dorset -7 4 £55,000 +46.67%
Cornwall - 3 £35,000 -
Customer Engagement
England

For the 6 months to 24 November 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for Customer Engagement.

1 14 (40.00%) Project Management
2 12 (34.29%) Presales
3 11 (31.43%) Microsoft
4 10 (28.57%) Customer Requirements
4 10 (28.57%) Kalman Filter
4 10 (28.57%) Line Management
5 9 (25.71%) Finance
6 8 (22.86%) ITIL
7 7 (20.00%) Service Management
7 7 (20.00%) Security Cleared
7 7 (20.00%) SC Cleared
7 7 (20.00%) Data Centre
8 6 (17.14%) Microsoft Azure
8 6 (17.14%) ITSM
8 6 (17.14%) Agile Software Development
8 6 (17.14%) CRM
8 6 (17.14%) ITIL Certification
9 5 (14.29%) Citrix
9 5 (14.29%) ERP
9 5 (14.29%) PRINCE2
9 5 (14.29%) VMware
10 4 (11.43%) SAS
10 4 (11.43%) SAP
10 4 (11.43%) PRINCE2 Certification
10 4 (11.43%) VMware Infrastructure
10 4 (11.43%) Office 365
11 3 (8.57%) Customer Insight
11 3 (8.57%) Analytics
11 3 (8.57%) User Stories
11 3 (8.57%) CHECK Team Leader

Customer Engagement
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.43%) SAS
Applications
1 1 (2.86%) Microsoft Office
Business Applications
1 3 (8.57%) SAP CO
1 3 (8.57%) SAP FI
1 3 (8.57%) SAP FI/CO
2 1 (2.86%) Dynamics CRM
Cloud Services
1 6 (17.14%) Microsoft Azure
2 4 (11.43%) Office 365
3 2 (5.71%) Amazon AWS
4 1 (2.86%) Dynamics 365
4 1 (2.86%) GitHub
Database & Business Intelligence
1 3 (8.57%) SQL Server Integration Services
2 1 (2.86%) MySQL
2 1 (2.86%) Power BI
2 1 (2.86%) SQL Server Reporting Services
Development Applications
1 1 (2.86%) Git (software)
1 1 (2.86%) MSI
General
1 9 (25.71%) Finance
2 3 (8.57%) Banking
2 3 (8.57%) Marketing
2 3 (8.57%) Private Banking
Job Titles
1 11 (31.43%) Architect
2 10 (28.57%) Lead Architect
2 10 (28.57%) Lead Solutions Architect
2 10 (28.57%) Solutions Architect
3 5 (14.29%) Analyst
3 5 (14.29%) Business Analyst
4 4 (11.43%) Consultant
4 4 (11.43%) Developer
4 4 (11.43%) Head of Projects
5 3 (8.57%) Agile Business Analyst
5 3 (8.57%) SAP CO Consultant
5 3 (8.57%) SAP Consultant
5 3 (8.57%) SAP FI Consultant
5 3 (8.57%) SAP FI/CO Consultant
5 3 (8.57%) Senior Consultant
5 3 (8.57%) Senior SAP CO Consultant
5 3 (8.57%) Senior SAP Consultant
5 3 (8.57%) Senior SAP FI Consultant
5 3 (8.57%) Senior SAP FI/CO Consultant
5 3 (8.57%) Team Leader
Libraries, Frameworks & Software Standards
1 3 (8.57%) .NET
2 1 (2.86%) AngularJS
2 1 (2.86%) ASP.NET
2 1 (2.86%) Doctrine
2 1 (2.86%) HTML
2 1 (2.86%) LAMP
2 1 (2.86%) React
2 1 (2.86%) RESTful
2 1 (2.86%) Symfony
2 1 (2.86%) Web Services
Miscellaneous
1 7 (20.00%) Data Centre
2 1 (2.86%) PlayStation
2 1 (2.86%) Public Cloud
Operating Systems
1 2 (5.71%) Linux
1 2 (5.71%) Windows
2 1 (2.86%) Windows 7
2 1 (2.86%) Windows Server 2008
Processes & Methodologies
1 14 (40.00%) Project Management
2 12 (34.29%) Presales
3 10 (28.57%) Customer Requirements
3 10 (28.57%) Kalman Filter
3 10 (28.57%) Line Management
4 8 (22.86%) ITIL
5 7 (20.00%) Service Management
6 6 (17.14%) Agile Software Development
6 6 (17.14%) CRM
6 6 (17.14%) ITSM
7 5 (14.29%) ERP
7 5 (14.29%) PRINCE2
8 3 (8.57%) Analytics
8 3 (8.57%) Migration
8 3 (8.57%) Penetration Testing
8 3 (8.57%) Risk Analysis
8 3 (8.57%) Social Engineering
8 3 (8.57%) Stakeholder Management
8 3 (8.57%) User Stories
8 3 (8.57%) Workflow
Programming Languages
1 3 (8.57%) SQL
2 1 (2.86%) C#
2 1 (2.86%) PHP
2 1 (2.86%) PowerShell
Qualifications
1 7 (20.00%) SC Cleared
1 7 (20.00%) Security Cleared
2 6 (17.14%) ITIL Certification
3 4 (11.43%) PRINCE2 Certification
4 3 (8.57%) CHECK Team Leader
5 1 (2.86%) DV Cleared
Quality Assurance & Compliance
1 2 (5.71%) QA
2 1 (2.86%) PMO
2 1 (2.86%) SLA
System Software
1 4 (11.43%) VMware Infrastructure
2 1 (2.86%) Hyper-V
2 1 (2.86%) Microsoft App-V
Systems Management
1 1 (2.86%) SCCM
Vendors
1 11 (31.43%) Microsoft
2 5 (14.29%) Citrix
2 5 (14.29%) VMware
3 4 (11.43%) SAP
4 1 (2.86%) Cisco
4 1 (2.86%) F5
4 1 (2.86%) HP
4 1 (2.86%) Juniper
4 1 (2.86%) WatchGuard
4 1 (2.86%) Zend