Period
to 15 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 15 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
North East > Tyne and Wear
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 57 47 76
Rank change year-on-year -10 +29 -18
Permanent jobs citing Service Management 45 35 30
As % of all permanent IT jobs advertised in Tyne and Wear 4.01% 4.67% 2.66%
As % of the Processes & Methodologies category 4.32% 5.19% 3.11%
Number of salaries quoted 41 29 24
Tyne and Wear median annual salary £43,653 £40,000 £42,000
Median salary % change year-on-year +9.13% -4.76% -16.00%
10th Percentile £20,000 £32,300 £28,500
90th Percentile £72,312 £58,750 £53,750
North East median annual salary £43,028 £38,531 £42,000
% change year-on-year +11.67% -8.26% -16.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,042 675 966
As % of all permanent IT jobs advertised in Tyne and Wear 92.87% 90.00% 85.64%
Number of salaries quoted 873 582 821
Tyne and Wear median annual salary £40,000 £39,131 £39,500
Median salary % change year-on-year +2.22% -0.94% +5.33%
10th Percentile £22,229 £22,500 £25,000
90th Percentile £65,000 £60,000 £60,000
North East median annual salary £40,000 £38,959 £39,500
% change year-on-year +2.67% -1.37% -1.25%

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Tyne and Wear.

Salary trend for Service Management in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 15 October 2018.

Salary histogram for Service Management in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -14 38 £56,250 +43.75% 10
Sunderland +1 12 £28,500 -50.43%
Gateshead - 2 £19,000 -
Service Management
North East

For the 6 months to 15 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for Service Management.

1 30 (66.67%) ITIL
2 21 (46.67%) Agile Software Development
3 19 (42.22%) ITSM
3 19 (42.22%) Mentoring
4 18 (40.00%) Coaching
5 17 (37.78%) Analytics
6 16 (35.56%) Problem-Solving
6 16 (35.56%) Change Management
7 15 (33.33%) Analytical Skills
8 14 (31.11%) Windows
9 12 (26.67%) HP
9 12 (26.67%) VMware
9 12 (26.67%) Infrastructure Engineering
9 12 (26.67%) Windows Server
10 11 (24.44%) Windows Server 2012
10 11 (24.44%) Windows Server 2008
10 11 (24.44%) Red Hat Enterprise Linux
10 11 (24.44%) Linux
10 11 (24.44%) Windows Server 2003
10 11 (24.44%) Red Hat
11 10 (22.22%) Active Directory
11 10 (22.22%) Service Delivery
12 9 (20.00%) Server Management
12 9 (20.00%) Digital Transformation Programme
13 8 (17.78%) Microsoft
13 8 (17.78%) Incident Management
13 8 (17.78%) Banking
14 7 (15.56%) SLA
14 7 (15.56%) ITIL Certification
14 7 (15.56%) Configuration Management

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.11%) SharePoint
2 1 (2.22%) IIS
Applications
1 5 (11.11%) Microsoft Excel
2 2 (4.44%) Microsoft Office
Business Applications
1 1 (2.22%) assyst
Cloud Services
1 2 (4.44%) SaaS
Communications & Networking
1 2 (4.44%) LAN
2 1 (2.22%) Firewall
2 1 (2.22%) Internet
2 1 (2.22%) SMS
2 1 (2.22%) VoIP
2 1 (2.22%) WAN
2 1 (2.22%) Wi-Fi
Database & Business Intelligence
1 6 (13.33%) Data Warehouse
2 2 (4.44%) SQL Server
3 1 (2.22%) Oracle Database
3 1 (2.22%) Power BI
3 1 (2.22%) RDBMS
3 1 (2.22%) Relational Database
3 1 (2.22%) SQLPlus
Development Applications
1 1 (2.22%) GitLab
1 1 (2.22%) JIRA
General
1 8 (17.78%) Banking
2 5 (11.11%) Retail
3 3 (6.67%) Advertising
4 2 (4.44%) Finance
4 2 (4.44%) Manufacturing
5 1 (2.22%) Arabic Language
5 1 (2.22%) Back Office
5 1 (2.22%) Publishing
5 1 (2.22%) Telecoms
Job Titles
1 16 (35.56%) Analyst
2 15 (33.33%) IT Support
3 13 (28.89%) Support Engineer
4 12 (26.67%) Infrastructure Engineer
5 11 (24.44%) Infrastructure Support
5 11 (24.44%) Infrastructure Support Engineer
5 11 (24.44%) Server Engineer
5 11 (24.44%) Server Support
5 11 (24.44%) Server Support Engineer
6 10 (22.22%) IT Engineer
6 10 (22.22%) IT Support Engineer
6 10 (22.22%) Senior Infrastructure Engineer
7 9 (20.00%) IT Infrastructure Engineer
7 9 (20.00%) Senior Infrastructure Support Engineer
7 9 (20.00%) Senior IT Engineer
7 9 (20.00%) Senior IT Support
7 9 (20.00%) Senior Server Engineer
7 9 (20.00%) Senior Server Support Engineer
7 9 (20.00%) Service Analyst
8 8 (17.78%) Service Desk Analyst
Miscellaneous
1 15 (33.33%) Analytical Skills
2 3 (6.67%) Greenfield Project
3 2 (4.44%) Reference Data
3 2 (4.44%) User Experience
4 1 (2.22%) Client/Server
4 1 (2.22%) Clustering
4 1 (2.22%) CMDB
4 1 (2.22%) Mainframe
Operating Systems
1 14 (31.11%) Windows
2 12 (26.67%) Windows Server
3 11 (24.44%) Linux
3 11 (24.44%) Red Hat Enterprise Linux
3 11 (24.44%) Windows Server 2003
3 11 (24.44%) Windows Server 2008
3 11 (24.44%) Windows Server 2012
4 1 (2.22%) Unix
4 1 (2.22%) VME
4 1 (2.22%) Windows 7
Processes & Methodologies
1 30 (66.67%) ITIL
2 21 (46.67%) Agile Software Development
3 19 (42.22%) ITSM
3 19 (42.22%) Mentoring
4 18 (40.00%) Coaching
5 17 (37.78%) Analytics
6 16 (35.56%) Change Management
6 16 (35.56%) Problem-Solving
7 12 (26.67%) Infrastructure Engineering
8 10 (22.22%) Service Delivery
9 9 (20.00%) Digital Transformation Programme
9 9 (20.00%) Server Management
10 8 (17.78%) Incident Management
11 7 (15.56%) Configuration Management
12 6 (13.33%) Release Management
13 5 (11.11%) Contract Management
13 5 (11.11%) Use Case
14 4 (8.89%) Multichannel Retail
14 4 (8.89%) Process Improvement
14 4 (8.89%) Root Cause Analysis
Programming Languages
1 2 (4.44%) Shell Script
2 1 (2.22%) Perl
2 1 (2.22%) PowerShell
2 1 (2.22%) SQL
Qualifications
1 7 (15.56%) ITIL Certification
2 4 (8.89%) Security Cleared
3 3 (6.67%) SC Cleared
4 1 (2.22%) BC Cleared
4 1 (2.22%) BPSS Clearance
4 1 (2.22%) CCNA
4 1 (2.22%) Cisco Certification
4 1 (2.22%) DBS Check
4 1 (2.22%) Degree
4 1 (2.22%) ITIL Foundation Certificate
4 1 (2.22%) MCSE
4 1 (2.22%) Microsoft Certification
Quality Assurance & Compliance
1 7 (15.56%) SLA
2 1 (2.22%) Disclosure Scotland
2 1 (2.22%) ISO/IEC 20000
2 1 (2.22%) ISO/IEC 27001
2 1 (2.22%) QA
System Software
1 10 (22.22%) Active Directory
2 1 (2.22%) EMC RecoverPoint
2 1 (2.22%) Terminal Server
2 1 (2.22%) VMware ESXi
2 1 (2.22%) VMware Infrastructure
Systems Management
1 1 (2.22%) EMC NetWorker
1 1 (2.22%) HP SIM
1 1 (2.22%) Microsoft Clustering
1 1 (2.22%) Nagios
1 1 (2.22%) NetBackup
1 1 (2.22%) Puppet
1 1 (2.22%) Tivoli
1 1 (2.22%) Tivoli Storage Manager
1 1 (2.22%) vMotion
Vendors
1 12 (26.67%) HP
1 12 (26.67%) VMware
2 11 (24.44%) Red Hat
3 8 (17.78%) Microsoft
4 2 (4.44%) Remedy
5 1 (2.22%) BMC
5 1 (2.22%) CA
5 1 (2.22%) Cisco
5 1 (2.22%) Citrix
5 1 (2.22%) EMC
5 1 (2.22%) IBM
5 1 (2.22%) Meraki
5 1 (2.22%) Oracle
5 1 (2.22%) Peregrine
5 1 (2.22%) ServiceNow
5 1 (2.22%) SolarWinds