Period
to 16 June 2019

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 16 June 2019 with a comparison to the same period in the previous 2 years.

Service Management
North East > Tyne and Wear
6 months to
16 Jun 2019
Same period 2018 Same period 2017
Rank 58 78 61
Rank change year-on-year +20 -17 +16
Permanent jobs citing Service Management 30 32 25
As % of all permanent IT jobs advertised in Tyne and Wear 3.28% 2.40% 3.11%
As % of the Processes & Methodologies category 3.53% 2.60% 3.40%
Number of salaries quoted 28 37 22
Tyne and Wear median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% -9.64%
10th Percentile £24,711 £25,500 £30,750
90th Percentile £59,915 £50,000 £53,625
North East median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% -10.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 849 1,229 736
As % of all permanent IT jobs advertised in Tyne and Wear 92.69% 92.34% 91.43%
Number of salaries quoted 628 1,032 665
Tyne and Wear median annual salary £42,500 £41,500 £36,000
Median salary % change year-on-year +2.41% +15.28% -2.70%
10th Percentile £25,750 £22,500 £21,750
90th Percentile £63,750 £63,700 £50,000
North East median annual salary £40,000 £40,000 £36,150
% change year-on-year - +10.65% -3.60%

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Tyne and Wear.

Salary trend for Service Management in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 16 June 2019.

Salary histogram for Service Management in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 16 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +17 20 £40,044 +0.11%
Sunderland -4 5 £40,000 -
Gateshead - 4 £42,500 -
Hebburn - 1 £26,500 -
Service Management
North East

For the 6 months to 16 June 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for Service Management.

1 25 (83.33%) ITIL
2 15 (50.00%) ITSM
3 13 (43.33%) Agile Software Development
4 11 (36.67%) Mentoring
5 10 (33.33%) Coaching
5 10 (33.33%) Incident Management
6 7 (23.33%) Windows
6 7 (23.33%) SLA
6 7 (23.33%) Microsoft
6 7 (23.33%) Problem-Solving
7 6 (20.00%) Collaborative Working
7 6 (20.00%) Analytical Skills
7 6 (20.00%) Line Management
7 6 (20.00%) SQL
7 6 (20.00%) Change Management
7 6 (20.00%) Office 365
7 6 (20.00%) Analytics
8 5 (16.67%) PRINCE2
9 4 (13.33%) Linux
9 4 (13.33%) VoIP
9 4 (13.33%) XML
9 4 (13.33%) B2B
9 4 (13.33%) ITIL Certification
9 4 (13.33%) SSL
9 4 (13.33%) Stakeholder Management
9 4 (13.33%) XML Messaging
9 4 (13.33%) Service Delivery
9 4 (13.33%) Degree
9 4 (13.33%) High Availability
9 4 (13.33%) SIEM

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.67%) MS Exchange
1 2 (6.67%) Skype for Business
Applications
1 2 (6.67%) Chatbot
1 2 (6.67%) Microsoft Office
Cloud Services
1 6 (20.00%) Office 365
2 1 (3.33%) IaaS
2 1 (3.33%) Microsoft Azure
2 1 (3.33%) PaaS
2 1 (3.33%) SaaS
Communications & Networking
1 4 (13.33%) SSL
1 4 (13.33%) VoIP
2 2 (6.67%) Intranet
2 2 (6.67%) Remote Desktop
2 2 (6.67%) Skype
3 1 (3.33%) BGP
3 1 (3.33%) DHCP
3 1 (3.33%) DNS
3 1 (3.33%) Fibre Channel
3 1 (3.33%) Firewall
3 1 (3.33%) IP Telephony
3 1 (3.33%) Network Security
3 1 (3.33%) OSPF
3 1 (3.33%) SAN
3 1 (3.33%) TCP/IP
3 1 (3.33%) VPN
3 1 (3.33%) VSAN
3 1 (3.33%) WAN
3 1 (3.33%) Wireless
Database & Business Intelligence
1 2 (6.67%) Oracle Database
2 1 (3.33%) SQL Server
Development Applications
1 1 (3.33%) GitLab
General
1 1 (3.33%) Telecoms
Job Titles
1 9 (30.00%) Service Manager
2 5 (16.67%) Infrastructure Engineer
2 5 (16.67%) IT Manager
2 5 (16.67%) IT Services Manager
3 4 (13.33%) Analyst
3 4 (13.33%) Integration Specialist
3 4 (13.33%) Senior Infrastructure Engineer
3 4 (13.33%) Technical Specialist
4 3 (10.00%) Process Manager
4 3 (10.00%) Service Analyst
4 3 (10.00%) Service Design Manager
4 3 (10.00%) Service Desk Analyst
4 3 (10.00%) Service Desk Manager
5 2 (6.67%) 1st Line Service Desk Analyst
5 2 (6.67%) DBA
5 2 (6.67%) IT Support
5 2 (6.67%) Junior
5 2 (6.67%) Junior DBA
5 2 (6.67%) Junior Oracle DBA
5 2 (6.67%) Oracle DBA
Libraries, Frameworks & Software Standards
1 4 (13.33%) XML
1 4 (13.33%) XML Messaging
Miscellaneous
1 6 (20.00%) Analytical Skills
2 2 (6.67%) Data Centre
2 2 (6.67%) User Experience
2 2 (6.67%) Video Conferencing
3 1 (3.33%) Driving Licence
Operating Systems
1 7 (23.33%) Windows
2 4 (13.33%) Linux
3 3 (10.00%) Windows 7
3 3 (10.00%) Windows Server
4 2 (6.67%) Windows 10
5 1 (3.33%) Red Hat Enterprise Linux
Processes & Methodologies
1 25 (83.33%) ITIL
2 15 (50.00%) ITSM
3 13 (43.33%) Agile Software Development
4 11 (36.67%) Mentoring
5 10 (33.33%) Coaching
5 10 (33.33%) Incident Management
6 7 (23.33%) Problem-Solving
7 6 (20.00%) Analytics
7 6 (20.00%) Change Management
7 6 (20.00%) Collaborative Working
7 6 (20.00%) Line Management
8 5 (16.67%) PRINCE2
9 4 (13.33%) B2B
9 4 (13.33%) Digital Transformation Programme
9 4 (13.33%) High Availability
9 4 (13.33%) Problem Management
9 4 (13.33%) Service Delivery
9 4 (13.33%) Service Design
9 4 (13.33%) SIEM
9 4 (13.33%) Stakeholder Management
Programming Languages
1 6 (20.00%) SQL
2 2 (6.67%) C
2 2 (6.67%) PL/SQL
2 2 (6.67%) Shell Script
Qualifications
1 4 (13.33%) Degree
1 4 (13.33%) ITIL Certification
2 2 (6.67%) BPSS Clearance
2 2 (6.67%) SC Cleared
2 2 (6.67%) Security Cleared
3 1 (3.33%) A+ Certification
3 1 (3.33%) CCDP
3 1 (3.33%) CCIE
3 1 (3.33%) CCNP
3 1 (3.33%) Cisco Certification
3 1 (3.33%) MCP
3 1 (3.33%) Microsoft Certification
Quality Assurance & Compliance
1 7 (23.33%) SLA
2 4 (13.33%) QA
3 2 (6.67%) PMO
System Software
1 4 (13.33%) Virtual Servers
2 3 (10.00%) Active Directory
3 2 (6.67%) VMware ESXi
4 1 (3.33%) VMware Infrastructure
4 1 (3.33%) XenApp
Systems Management
1 2 (6.67%) Oracle Enterprise Manager
1 2 (6.67%) SCCM
2 1 (3.33%) Microsoft Intune
2 1 (3.33%) Puppet
2 1 (3.33%) SCOM
2 1 (3.33%) vMotion
2 1 (3.33%) WSUS
Vendors
1 7 (23.33%) Microsoft
2 3 (10.00%) BMC
2 3 (10.00%) Citrix
3 2 (6.67%) Cisco
3 2 (6.67%) Oracle
3 2 (6.67%) VMware
4 1 (3.33%) HP
4 1 (3.33%) Meraki
4 1 (3.33%) Red Hat
4 1 (3.33%) ServiceNow