Period
to 22 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
North East > Tyne and Wear
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 60 72 80
Rank change year-on-year +12 +8 +15
Permanent jobs citing Service Management 49 22 18
As % of all permanent IT jobs advertised in Tyne and Wear 3.79% 2.18% 1.91%
As % of the Processes & Methodologies category 4.26% 2.63% 2.11%
Number of salaries quoted 47 21 15
Tyne and Wear median annual salary £42,899 £47,500 £42,000
Median salary % change year-on-year -9.69% +13.10% -30.00%
10th Percentile £31,100 £29,850 £18,500
90th Percentile £58,750 £53,750 £56,861
North East median annual salary £44,250 £47,500 £50,000
% change year-on-year -6.84% -5.00% -16.67%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,149 837 855
As % of all permanent IT jobs advertised in Tyne and Wear 88.86% 82.95% 90.76%
Number of salaries quoted 1,008 703 760
Tyne and Wear median annual salary £40,000 £37,500 £37,000
Median salary % change year-on-year +6.67% +1.35% -1.33%
10th Percentile £24,750 £21,250 £22,450
90th Percentile £65,000 £53,750 £58,935
North East median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Tyne and Wear.

Salary trend for Service Management in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 22 February 2018.

Salary histogram for Service Management in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne 0 31 £43,500 -8.42% 14
Sunderland - 12 £43,750 -
Jarrow +1 3 £21,329 -10.97%
Service Management
North East

For the 6 months to 22 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for Service Management.

1 25 (51.02%) ITIL
2 22 (44.90%) Service Delivery
3 18 (36.73%) Change Management
4 17 (34.69%) ITSM
5 15 (30.61%) Incident Management
6 14 (28.57%) Problem Management
7 13 (26.53%) Supplier Management
8 8 (16.33%) SLA
9 7 (14.29%) Project Management
10 6 (12.24%) ITIL Certification
10 6 (12.24%) Microsoft
10 6 (12.24%) Finance
11 5 (10.20%) Stakeholder Management
11 5 (10.20%) Data Analysis
11 5 (10.20%) Resource Management
11 5 (10.20%) Virtual Team
11 5 (10.20%) Contract Management
12 4 (8.16%) PMO
12 4 (8.16%) Process Improvement
12 4 (8.16%) Ticket Management
12 4 (8.16%) Systems Management Server (SMS)
13 3 (6.12%) Sun
13 3 (6.12%) Windows
13 3 (6.12%) UML
13 3 (6.12%) Asset Management
13 3 (6.12%) ITIL V3
13 3 (6.12%) Service Delivery Management
13 3 (6.12%) Service Design
13 3 (6.12%) Swim Lanes
13 3 (6.12%) Marketing

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (4.08%) Microsoft Office
1 2 (4.08%) Microsoft Project
Business Applications
1 3 (6.12%) Dynamics AX
2 1 (2.04%) Oracle EBS
2 1 (2.04%) Oracle ERP
2 1 (2.04%) SAP ERP
Communications & Networking
1 1 (2.04%) SAN
Database & Business Intelligence
1 2 (4.08%) Oracle Reports
2 1 (2.04%) Oracle Database
2 1 (2.04%) RDBMS
2 1 (2.04%) Relational Database
2 1 (2.04%) SQL Server
2 1 (2.04%) SQLPlus
Development Applications
1 1 (2.04%) SQL Server Management Studio (SSMS)
1 1 (2.04%) Toad
General
1 6 (12.24%) Finance
2 3 (6.12%) Marketing
3 1 (2.04%) Banking
Job Titles
1 21 (42.86%) IT Manager
2 18 (36.73%) Service Manager
3 14 (28.57%) IT Services Manager
4 13 (26.53%) Analyst
5 8 (16.33%) Delivery Manager
5 8 (16.33%) ITIL Manager
5 8 (16.33%) Services Delivery Manager
6 7 (14.29%) ITIL Service Manager
6 7 (14.29%) Service Analyst
7 5 (10.20%) Service Management Analyst
7 5 (10.20%) Vendor Manager
8 4 (8.16%) Business Analyst
8 4 (8.16%) IT Services Delivery Manager
8 4 (8.16%) ITIL Service Delivery Manager
9 3 (6.12%) Desktop Manager
9 3 (6.12%) Desktop Support
9 3 (6.12%) Incident Manager
9 3 (6.12%) Major Incident Manager
10 2 (4.08%) IT Operations Manager
10 2 (4.08%) PMO Analyst
Miscellaneous
1 5 (10.20%) Virtual Team
2 1 (2.04%) Analytical Skills
2 1 (2.04%) Greenfield Project
Operating Systems
1 3 (6.12%) Windows
2 1 (2.04%) Unix
Processes & Methodologies
1 25 (51.02%) ITIL
2 22 (44.90%) Service Delivery
3 18 (36.73%) Change Management
4 17 (34.69%) ITSM
5 15 (30.61%) Incident Management
6 14 (28.57%) Problem Management
7 13 (26.53%) Supplier Management
8 7 (14.29%) Project Management
9 5 (10.20%) Contract Management
9 5 (10.20%) Data Analysis
9 5 (10.20%) Resource Management
9 5 (10.20%) Stakeholder Management
10 4 (8.16%) Process Improvement
10 4 (8.16%) Ticket Management
11 3 (6.12%) ITIL V3
11 3 (6.12%) Release Management
11 3 (6.12%) Service Delivery Management
11 3 (6.12%) Service Design
11 3 (6.12%) Swim Lanes
11 3 (6.12%) Test Scripting
Programming Languages
1 1 (2.04%) C
1 1 (2.04%) Shell Script
1 1 (2.04%) SQL
Qualifications
1 6 (12.24%) ITIL Certification
2 3 (6.12%) SC Cleared
2 3 (6.12%) Security Cleared
3 2 (4.08%) APMP
3 2 (4.08%) Degree
3 2 (4.08%) PRINCE2 Practitioner
4 1 (2.04%) ISEB
Quality Assurance & Compliance
1 8 (16.33%) SLA
2 4 (8.16%) PMO
System Software
1 2 (4.08%) Active Directory
Systems Management
1 4 (8.16%) Systems Management Server (SMS)
Vendors
1 6 (12.24%) Microsoft
2 3 (6.12%) Sun
3 2 (4.08%) Oracle
3 2 (4.08%) SAP
4 1 (2.04%) ServiceNow
4 1 (2.04%) Workday