Period
to 26 May 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 26 May 2018 with a comparison to the same period in the previous 2 years.

Service Management
North East > Tyne and Wear
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 76 64 82
Rank change year-on-year -12 +18 +13
Permanent jobs citing Service Management 39 26 19
As % of all permanent IT jobs advertised in Tyne and Wear 2.83% 3.04% 1.94%
As % of the Processes & Methodologies category 3.10% 3.43% 2.20%
Number of salaries quoted 46 23 14
Tyne and Wear median annual salary £40,000 £37,500 £40,000
Median salary % change year-on-year +6.67% -6.25% -11.11%
10th Percentile £25,875 £30,030 £18,750
90th Percentile £48,000 £53,500 £48,125
North East median annual salary £41,250 £37,500 £42,000
% change year-on-year +10.00% -10.71% -6.67%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,258 757 864
As % of all permanent IT jobs advertised in Tyne and Wear 91.16% 88.64% 88.43%
Number of salaries quoted 1,064 680 757
Tyne and Wear median annual salary £41,625 £36,750 £35,577
Median salary % change year-on-year +13.27% +3.30% -5.13%
10th Percentile £22,500 £21,250 £21,650
90th Percentile £63,750 £50,125 £57,500
North East median annual salary £40,000 £36,500 £37,500
% change year-on-year +9.59% -2.67% -

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Tyne and Wear.

Salary trend for Service Management in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 26 May 2018.

Salary histogram for Service Management in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -7 35 £40,000 +3.23% 9
Sunderland - 13 £40,000 - 2
Service Management
North East

For the 6 months to 26 May 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for Service Management.

1 27 (69.23%) ITIL
2 17 (43.59%) Change Management
3 14 (35.90%) Problem Management
4 13 (33.33%) ITIL Certification
5 12 (30.77%) ITSM
5 12 (30.77%) Finance
5 12 (30.77%) Incident Management
6 11 (28.21%) Banking
7 7 (17.95%) SLA
7 7 (17.95%) Windows
8 6 (15.38%) Analytical Skills
8 6 (15.38%) Problem-Solving
9 5 (12.82%) Windows 7
9 5 (12.82%) Publishing
9 5 (12.82%) Microsoft
10 4 (10.26%) Microsoft Office
10 4 (10.26%) Service Delivery
10 4 (10.26%) Asset Management
10 4 (10.26%) Process Improvement
10 4 (10.26%) Resource Management
10 4 (10.26%) PMO
10 4 (10.26%) Mentoring
10 4 (10.26%) Coaching
11 3 (7.69%) Ticket Management
11 3 (7.69%) Windows 10
11 3 (7.69%) Proactive Monitoring
11 3 (7.69%) Continuous Improvement
11 3 (7.69%) Risk Management
11 3 (7.69%) Retail
11 3 (7.69%) Configuration Management

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (10.26%) Microsoft Office
2 2 (5.13%) Microsoft Project
3 1 (2.56%) Microsoft Excel
Business Applications
1 1 (2.56%) Oracle EBS
1 1 (2.56%) Oracle ERP
1 1 (2.56%) SAP ERP
Communications & Networking
1 1 (2.56%) SAN
Database & Business Intelligence
1 3 (7.69%) Oracle Reports
2 2 (5.13%) Oracle Database
2 2 (5.13%) RDBMS
2 2 (5.13%) Relational Database
2 2 (5.13%) SQL Server
2 2 (5.13%) SQLPlus
3 1 (2.56%) Data Warehouse
Development Applications
1 2 (5.13%) SQL Server Management Studio (SSMS)
1 2 (5.13%) Toad
General
1 12 (30.77%) Finance
2 11 (28.21%) Banking
3 5 (12.82%) Publishing
4 3 (7.69%) Retail
5 2 (5.13%) Back Office
6 1 (2.56%) Marketing
Job Titles
1 13 (33.33%) IT Manager
2 10 (25.64%) Analyst
3 8 (20.51%) Service Analyst
4 6 (15.38%) Service Manager
5 5 (12.82%) Service Management Analyst
6 4 (10.26%) Incident Manager
6 4 (10.26%) Problem Manager
6 4 (10.26%) Team Leader
7 3 (7.69%) Desktop Manager
7 3 (7.69%) Desktop Support
7 3 (7.69%) IT Services Manager
7 3 (7.69%) Service Desk Analyst
7 3 (7.69%) Service Desk Manager
7 3 (7.69%) Service Desk Team Leader
8 2 (5.13%) 1st Line Support Analyst
8 2 (5.13%) IT Analyst
8 2 (5.13%) IT Operations Manager
8 2 (5.13%) IT Support
8 2 (5.13%) ITIL Manager
8 2 (5.13%) PMO Analyst
Miscellaneous
1 6 (15.38%) Analytical Skills
2 2 (5.13%) Management Information System
3 1 (2.56%) Client/Server
3 1 (2.56%) Self-Motivation
Operating Systems
1 7 (17.95%) Windows
2 5 (12.82%) Windows 7
3 3 (7.69%) Windows 10
4 2 (5.13%) Unix
Processes & Methodologies
1 27 (69.23%) ITIL
2 17 (43.59%) Change Management
3 14 (35.90%) Problem Management
4 12 (30.77%) Incident Management
4 12 (30.77%) ITSM
5 6 (15.38%) Problem-Solving
6 4 (10.26%) Asset Management
6 4 (10.26%) Coaching
6 4 (10.26%) Mentoring
6 4 (10.26%) Process Improvement
6 4 (10.26%) Resource Management
6 4 (10.26%) Service Delivery
7 3 (7.69%) Configuration Management
7 3 (7.69%) Continuous Improvement
7 3 (7.69%) Proactive Monitoring
7 3 (7.69%) Risk Management
7 3 (7.69%) Ticket Management
8 2 (5.13%) Budgeting and Forecasting
8 2 (5.13%) Data Development
8 2 (5.13%) Decision-Making
Programming Languages
1 2 (5.13%) Shell Script
1 2 (5.13%) SQL
Qualifications
1 13 (33.33%) ITIL Certification
2 2 (5.13%) APMP
2 2 (5.13%) Degree
2 2 (5.13%) ITIL Foundation Certificate
2 2 (5.13%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (17.95%) SLA
2 4 (10.26%) PMO
System Software
1 2 (5.13%) Active Directory
Vendors
1 5 (12.82%) Microsoft
2 3 (7.69%) Oracle
3 1 (2.56%) SAP
3 1 (2.56%) ServiceNow
3 1 (2.56%) Workday