Period
to 21 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 August 2018 with a comparison to the same period in the previous 2 years.

Service Management
North East > Tyne and Wear
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 77 55 77
Rank change year-on-year -22 +22 -10
Permanent jobs citing Service Management 34 27 34
As % of all permanent IT jobs advertised in Tyne and Wear 2.68% 3.75% 2.96%
As % of the Processes & Methodologies category 2.91% 4.12% 3.40%
Number of salaries quoted 39 19 28
Tyne and Wear median annual salary £40,000 £37,500 £41,500
Median salary % change year-on-year +6.67% -9.64% +10.85%
10th Percentile £20,400 £30,000 £28,500
90th Percentile £50,000 £41,500 £53,750
North East median annual salary £40,000 £36,250 £41,500
% change year-on-year +10.34% -12.65% +10.85%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,167 656 1,000
As % of all permanent IT jobs advertised in Tyne and Wear 92.03% 91.11% 86.96%
Number of salaries quoted 971 565 865
Tyne and Wear median annual salary £41,500 £37,500 £37,500
Median salary % change year-on-year +10.67% - -
10th Percentile £22,500 £22,500 £24,000
90th Percentile £62,500 £57,500 £60,000
North East median annual salary £40,000 £37,500 £38,000
% change year-on-year +6.67% -1.32% -5.00%

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Tyne and Wear.

Salary trend for Service Management in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 21 August 2018.

Salary histogram for Service Management in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -26 31 £40,000 +6.67% 9
Sunderland - 18 £40,000 - 1
Service Management
North East

For the 6 months to 21 August 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for Service Management.

1 30 (88.24%) ITIL
2 16 (47.06%) Banking
3 14 (41.18%) ITSM
4 12 (35.29%) Change Management
4 12 (35.29%) ITIL Certification
5 10 (29.41%) Finance
5 10 (29.41%) SLA
6 8 (23.53%) Incident Management
6 8 (23.53%) Problem Management
7 7 (20.59%) Problem-Solving
7 7 (20.59%) Configuration Management
7 7 (20.59%) Windows
8 6 (17.65%) Microsoft
9 5 (14.71%) Mentoring
9 5 (14.71%) Analytical Skills
9 5 (14.71%) Windows 7
9 5 (14.71%) Publishing
9 5 (14.71%) Retail
10 4 (11.76%) Release Management
11 3 (8.82%) Service Delivery
11 3 (8.82%) Continuous Improvement
11 3 (8.82%) Data Analytics
11 3 (8.82%) Analytics
11 3 (8.82%) Multichannel Retail
11 3 (8.82%) Proactive Monitoring
11 3 (8.82%) Windows 10
11 3 (8.82%) Microsoft Office
11 3 (8.82%) Microsoft Excel
11 3 (8.82%) Active Directory
11 3 (8.82%) Data Warehouse

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.88%) SharePoint
2 1 (2.94%) IIS
Applications
1 3 (8.82%) Microsoft Excel
1 3 (8.82%) Microsoft Office
Communications & Networking
1 1 (2.94%) Firewall
1 1 (2.94%) Internet
1 1 (2.94%) LAN
1 1 (2.94%) SMS
1 1 (2.94%) VoIP
1 1 (2.94%) WAN
1 1 (2.94%) Wi-Fi
Database & Business Intelligence
1 3 (8.82%) Data Warehouse
2 1 (2.94%) Oracle Database
2 1 (2.94%) Oracle Reports
2 1 (2.94%) RDBMS
2 1 (2.94%) Relational Database
2 1 (2.94%) SQL Server
2 1 (2.94%) SQLPlus
Development Applications
1 1 (2.94%) SQL Server Management Studio (SSMS)
1 1 (2.94%) Toad
General
1 16 (47.06%) Banking
2 10 (29.41%) Finance
3 5 (14.71%) Publishing
3 5 (14.71%) Retail
4 2 (5.88%) Back Office
5 1 (2.94%) Telecoms
Job Titles
1 11 (32.35%) Analyst
2 9 (26.47%) Service Analyst
2 9 (26.47%) Service Desk Analyst
3 7 (20.59%) IT Analyst
4 6 (17.65%) Digital Analyst
4 6 (17.65%) IT Manager
4 6 (17.65%) IT Support
4 6 (17.65%) IT Support Analyst
4 6 (17.65%) Service Desk Support
4 6 (17.65%) Service Desk Support Analyst
4 6 (17.65%) Technical Analyst
4 6 (17.65%) Technical Services Analyst
5 5 (14.71%) Team Leader
6 4 (11.76%) Incident Manager
6 4 (11.76%) Problem Manager
6 4 (11.76%) Service Desk Team Leader
6 4 (11.76%) Service Manager
6 4 (11.76%) Technical Support
6 4 (11.76%) Technical Support Analyst
7 2 (5.88%) Incident Analyst
Miscellaneous
1 5 (14.71%) Analytical Skills
2 2 (5.88%) Management Information System
3 1 (2.94%) Client/Server
3 1 (2.94%) Greenfield Project
Operating Systems
1 7 (20.59%) Windows
2 5 (14.71%) Windows 7
3 3 (8.82%) Windows 10
4 1 (2.94%) Unix
4 1 (2.94%) Windows Server
4 1 (2.94%) Windows Server 2003
4 1 (2.94%) Windows Server 2008
4 1 (2.94%) Windows Server 2012
Processes & Methodologies
1 30 (88.24%) ITIL
2 14 (41.18%) ITSM
3 12 (35.29%) Change Management
4 8 (23.53%) Incident Management
4 8 (23.53%) Problem Management
5 7 (20.59%) Configuration Management
5 7 (20.59%) Problem-Solving
6 5 (14.71%) Mentoring
7 4 (11.76%) Release Management
8 3 (8.82%) Analytics
8 3 (8.82%) Continuous Improvement
8 3 (8.82%) Data Analytics
8 3 (8.82%) Multichannel Retail
8 3 (8.82%) Proactive Monitoring
8 3 (8.82%) Service Delivery
9 2 (5.88%) Agile Software Development
9 2 (5.88%) Availability Management
9 2 (5.88%) Coaching
9 2 (5.88%) Contract Management
9 2 (5.88%) Use Case
Programming Languages
1 1 (2.94%) Shell Script
1 1 (2.94%) SQL
Qualifications
1 12 (35.29%) ITIL Certification
2 2 (5.88%) ITIL Foundation Certificate
3 1 (2.94%) BC Cleared
3 1 (2.94%) BPSS Clearance
3 1 (2.94%) CCNA
3 1 (2.94%) Cisco Certification
3 1 (2.94%) DBS Check
3 1 (2.94%) Degree
3 1 (2.94%) MCSE
3 1 (2.94%) Microsoft Certification
3 1 (2.94%) Security Cleared
Quality Assurance & Compliance
1 10 (29.41%) SLA
2 1 (2.94%) Disclosure Scotland
2 1 (2.94%) ISO/IEC 20000
2 1 (2.94%) ISO/IEC 27001
System Software
1 3 (8.82%) Active Directory
2 1 (2.94%) Terminal Server
Vendors
1 6 (17.65%) Microsoft
2 1 (2.94%) Cisco
2 1 (2.94%) Citrix
2 1 (2.94%) Meraki
2 1 (2.94%) Oracle