Period
to 14 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 14 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
North East > Tyne and Wear
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 46 49 68
Rank change year-on-year +3 +19 -5
Permanent jobs citing Service Management 62 50 30
As % of all permanent IT jobs advertised in Tyne and Wear 5.43% 4.69% 2.73%
As % of the Processes & Methodologies category 5.76% 5.17% 3.18%
Number of salaries quoted 64 45 25
Tyne and Wear median annual salary £43,028 £42,500 £45,000
Median salary % change year-on-year +1.24% -5.56% +7.14%
10th Percentile £25,750 £31,900 £28,500
90th Percentile £72,312 £54,750 £53,750
North East median annual salary £41,514 £42,899 £43,500
% change year-on-year -3.23% -1.38% -13.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,077 967 942
As % of all permanent IT jobs advertised in Tyne and Wear 94.39% 90.80% 85.71%
Number of salaries quoted 887 847 774
Tyne and Wear median annual salary £42,500 £40,000 £39,250
Median salary % change year-on-year +6.25% +1.91% +4.67%
10th Percentile £22,250 £23,900 £23,500
90th Percentile £65,500 £64,063 £57,605
North East median annual salary £40,000 £40,000 £38,190
% change year-on-year - +4.74% -4.53%

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Tyne and Wear.

Salary trend for Service Management in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 14 December 2018.

Salary histogram for Service Management in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +11 55 £47,000 +8.05% 8
Sunderland +5 12 £40,000 -13.51%
Gateshead - 2 £19,000 -
Service Management
North East

For the 6 months to 14 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for Service Management.

1 37 (59.68%) ITIL
2 33 (53.23%) Agile Software Development
3 29 (46.77%) Mentoring
4 28 (45.16%) Coaching
5 24 (38.71%) Problem-Solving
6 23 (37.10%) Analytics
6 23 (37.10%) Analytical Skills
6 23 (37.10%) ITSM
6 23 (37.10%) Windows
6 23 (37.10%) Linux
7 22 (35.48%) Red Hat Enterprise Linux
8 21 (33.87%) Windows Server
8 21 (33.87%) VMware
9 18 (29.03%) Change Management
9 18 (29.03%) Red Hat
9 18 (29.03%) Active Directory
9 18 (29.03%) Infrastructure Engineering
10 16 (25.81%) HP
11 15 (24.19%) Service Delivery
11 15 (24.19%) Windows Server 2003
11 15 (24.19%) Microsoft
11 15 (24.19%) Windows Server 2008
11 15 (24.19%) Windows Server 2012
12 14 (22.58%) Digital Transformation Programme
13 12 (19.35%) Server Management
14 11 (17.74%) SQL Server
15 9 (14.52%) Meraki
15 9 (14.52%) Security Cleared
16 8 (12.90%) SC Cleared
16 8 (12.90%) Banking

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.06%) SharePoint
2 4 (6.45%) MS Exchange
3 1 (1.61%) Confluence
3 1 (1.61%) IIS
Applications
1 5 (8.06%) Microsoft Excel
2 1 (1.61%) Microsoft Office
Business Applications
1 1 (1.61%) assyst
Cloud Services
1 4 (6.45%) Microsoft Azure
1 4 (6.45%) Office 365
2 2 (3.23%) SaaS
Communications & Networking
1 4 (6.45%) Fibre Channel
1 4 (6.45%) Network Security
1 4 (6.45%) SAN
1 4 (6.45%) VSAN
1 4 (6.45%) Wireless
2 2 (3.23%) LAN
3 1 (1.61%) Firewall
3 1 (1.61%) Internet
3 1 (1.61%) SMS
3 1 (1.61%) VoIP
3 1 (1.61%) WAN
3 1 (1.61%) Wi-Fi
Database & Business Intelligence
1 11 (17.74%) SQL Server
2 6 (9.68%) Data Warehouse
3 4 (6.45%) Apache Cassandra
3 4 (6.45%) MongoDB
3 4 (6.45%) NoSQL
3 4 (6.45%) PostgreSQL
4 2 (3.23%) Oracle Database
4 2 (3.23%) RDBMS
4 2 (3.23%) Relational Database
4 2 (3.23%) SQLPlus
5 1 (1.61%) Power BI
Development Applications
1 2 (3.23%) GitLab
1 2 (3.23%) JIRA
General
1 8 (12.90%) Banking
2 7 (11.29%) Finance
3 5 (8.06%) Retail
4 3 (4.84%) Advertising
5 2 (3.23%) Manufacturing
6 1 (1.61%) Arabic Language
6 1 (1.61%) Marketing
6 1 (1.61%) Telecoms
Job Titles
1 19 (30.65%) Infrastructure Engineer
1 19 (30.65%) Support Engineer
2 16 (25.81%) Infrastructure Support
2 16 (25.81%) Infrastructure Support Engineer
2 16 (25.81%) Server Engineer
2 16 (25.81%) Server Support
2 16 (25.81%) Server Support Engineer
3 14 (22.58%) IT Support
4 13 (20.97%) Senior Infrastructure Engineer
5 12 (19.35%) Analyst
5 12 (19.35%) Senior Infrastructure Support Engineer
5 12 (19.35%) Senior Server Engineer
5 12 (19.35%) Senior Server Support Engineer
6 11 (17.74%) IT Engineer
6 11 (17.74%) IT Support Engineer
7 9 (14.52%) IT Infrastructure Engineer
7 9 (14.52%) Senior IT Engineer
7 9 (14.52%) Senior IT Support
8 6 (9.68%) Service Manager
9 5 (8.06%) Administrator
Libraries, Frameworks & Software Standards
1 4 (6.45%) Kafka
1 4 (6.45%) RESTful
1 4 (6.45%) Web Services
2 1 (1.61%) Middleware
Miscellaneous
1 23 (37.10%) Analytical Skills
2 6 (9.68%) Clustering
3 3 (4.84%) Greenfield Project
3 3 (4.84%) User Experience
4 2 (3.23%) Client/Server
4 2 (3.23%) Reference Data
5 1 (1.61%) CMDB
5 1 (1.61%) Mainframe
Operating Systems
1 23 (37.10%) Linux
1 23 (37.10%) Windows
2 22 (35.48%) Red Hat Enterprise Linux
3 21 (33.87%) Windows Server
4 15 (24.19%) Windows Server 2003
4 15 (24.19%) Windows Server 2008
4 15 (24.19%) Windows Server 2012
5 2 (3.23%) Unix
6 1 (1.61%) VME
Processes & Methodologies
1 37 (59.68%) ITIL
2 33 (53.23%) Agile Software Development
3 29 (46.77%) Mentoring
4 28 (45.16%) Coaching
5 24 (38.71%) Problem-Solving
6 23 (37.10%) Analytics
6 23 (37.10%) ITSM
7 18 (29.03%) Change Management
7 18 (29.03%) Infrastructure Engineering
8 15 (24.19%) Service Delivery
9 14 (22.58%) Digital Transformation Programme
10 12 (19.35%) Server Management
11 8 (12.90%) Business Intelligence
12 7 (11.29%) Incident Management
12 7 (11.29%) ITIL V3
12 7 (11.29%) Performance Management
12 7 (11.29%) Project Management
13 6 (9.68%) Release Management
14 5 (8.06%) Root Cause Analysis
14 5 (8.06%) Use Case
Programming Languages
1 8 (12.90%) SQL
2 4 (6.45%) Java
2 4 (6.45%) Python
3 3 (4.84%) Shell Script
4 1 (1.61%) Perl
4 1 (1.61%) PowerShell
Qualifications
1 9 (14.52%) Security Cleared
2 8 (12.90%) SC Cleared
3 6 (9.68%) ITIL Certification
4 1 (1.61%) BC Cleared
4 1 (1.61%) BPSS Clearance
4 1 (1.61%) CCNA
4 1 (1.61%) Cisco Certification
4 1 (1.61%) DBS Check
4 1 (1.61%) Degree
4 1 (1.61%) MCSE
4 1 (1.61%) Microsoft Certification
Quality Assurance & Compliance
1 4 (6.45%) SLA
2 1 (1.61%) Disclosure Scotland
2 1 (1.61%) ISO/IEC 20000
2 1 (1.61%) ISO/IEC 27001
2 1 (1.61%) QA
System Software
1 18 (29.03%) Active Directory
2 6 (9.68%) VMware ESXi
2 6 (9.68%) VMware Infrastructure
3 4 (6.45%) XenApp
4 1 (1.61%) EMC RecoverPoint
4 1 (1.61%) Terminal Server
Systems Management
1 4 (6.45%) Microsoft Intune
1 4 (6.45%) SCCM
1 4 (6.45%) SCOM
2 2 (3.23%) Microsoft Clustering
2 2 (3.23%) Puppet
2 2 (3.23%) vMotion
3 1 (1.61%) EMC NetWorker
3 1 (1.61%) HP SIM
3 1 (1.61%) Nagios
3 1 (1.61%) NetBackup
3 1 (1.61%) Tivoli
3 1 (1.61%) Tivoli Storage Manager
Vendors
1 21 (33.87%) VMware
2 18 (29.03%) Red Hat
3 16 (25.81%) HP
4 15 (24.19%) Microsoft
5 9 (14.52%) Meraki
6 5 (8.06%) BMC
6 5 (8.06%) Cisco
6 5 (8.06%) Citrix
7 4 (6.45%) Dynatrace
8 2 (3.23%) Oracle
8 2 (3.23%) Remedy
9 1 (1.61%) CA
9 1 (1.61%) EMC
9 1 (1.61%) IBM
9 1 (1.61%) Peregrine
9 1 (1.61%) ServiceNow
9 1 (1.61%) SolarWinds