Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
North East > Tyne and Wear
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 50 71 54
Rank change year-on-year +21 -17 +33
Permanent jobs citing Service Management 41 35 42
As % of all permanent IT jobs advertised in Tyne and Wear 4.25% 2.99% 4.23%
As % of the Processes & Methodologies category 4.95% 3.58% 4.76%
Number of salaries quoted 36 29 16
Tyne and Wear median annual salary £42,500 £45,000 £39,719
Median salary % change year-on-year -5.56% +13.30% -33.80%
10th Percentile £29,250 £28,500 £18,500
90th Percentile £58,750 £53,750 £58,935
North East median annual salary £42,500 £43,500 £50,000
% change year-on-year -2.30% -13.00% -16.67%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 829 979 883
As % of all permanent IT jobs advertised in Tyne and Wear 85.91% 83.53% 88.92%
Number of salaries quoted 728 808 755
Tyne and Wear median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +2.74%
10th Percentile £23,500 £25,750 £24,000
90th Percentile £64,063 £60,000 £57,500
North East median annual salary £40,000 £40,000 £40,000

Service Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Management in Tyne and Wear

Service Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Tyne and Wear.

Salary trend for Service Management in Tyne and Wear

Service Management
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Management in Tyne and Wear over the 6 months to 24 November 2017.

Salary histogram for Service Management in Tyne and Wear

Service Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Tyne and Wear region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -3 25 £39,131 -13.04% 7
Sunderland - 10 £46,250 -
Jarrow - 3 £21,329 -
Prudhoe +3 1 £33,000 -
Service Management
North East

For the 6 months to 24 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region with a requirement for Service Management.

1 24 (58.54%) ITIL
2 23 (56.10%) Service Delivery
3 16 (39.02%) ITSM
4 15 (36.59%) Change Management
5 14 (34.15%) Supplier Management
6 13 (31.71%) Incident Management
7 12 (29.27%) Problem Management
8 10 (24.39%) Microsoft
9 7 (17.07%) Project Management
9 7 (17.07%) SLA
9 7 (17.07%) ITIL V3
10 6 (14.63%) SC Cleared
10 6 (14.63%) Security Cleared
10 6 (14.63%) Data Analysis
10 6 (14.63%) Virtual Team
10 6 (14.63%) Sun
10 6 (14.63%) Windows
11 5 (12.20%) Finance
11 5 (12.20%) Contract Management
12 4 (9.76%) Swim Lanes
12 4 (9.76%) Software Testing
12 4 (9.76%) Dynamics AX
12 4 (9.76%) Release Management
12 4 (9.76%) Stakeholder Management
12 4 (9.76%) Test Scripting
12 4 (9.76%) UML
12 4 (9.76%) Active Directory
12 4 (9.76%) Systems Management Server (SMS)
13 3 (7.32%) ITIL Certification
13 3 (7.32%) ERP

Service Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.44%) Drupal
1 1 (2.44%) MS Exchange
1 1 (2.44%) SharePoint
Applications
1 1 (2.44%) Microsoft Office
Business Applications
1 4 (9.76%) Dynamics AX
2 1 (2.44%) Oracle EBS
Cloud Services
1 1 (2.44%) Office 365
Communications & Networking
1 1 (2.44%) DHCP
1 1 (2.44%) DNS
1 1 (2.44%) Firewall
1 1 (2.44%) Internet
1 1 (2.44%) Intrusion Detection
1 1 (2.44%) LAN
1 1 (2.44%) WAN
1 1 (2.44%) Wi-Fi
Database & Business Intelligence
1 2 (4.88%) Oracle Database
1 2 (4.88%) RDBMS
1 2 (4.88%) Relational Database
1 2 (4.88%) SQL Server
1 2 (4.88%) SQLPlus
2 1 (2.44%) GIS
2 1 (2.44%) Oracle Reports
Development Applications
1 1 (2.44%) SQL Server Management Studio (SSMS)
1 1 (2.44%) Toad
General
1 5 (12.20%) Finance
2 2 (4.88%) Marketing
Job Titles
1 17 (41.46%) Service Manager
2 14 (34.15%) IT Manager
3 12 (29.27%) IT Services Manager
4 9 (21.95%) Analyst
5 6 (14.63%) Delivery Manager
5 6 (14.63%) Incident Manager
5 6 (14.63%) ITIL Manager
5 6 (14.63%) ITIL Service Manager
5 6 (14.63%) Major Incident Manager
5 6 (14.63%) Services Delivery Manager
6 5 (12.20%) Business Analyst
6 5 (12.20%) Vendor Manager
7 4 (9.76%) ITIL Service Delivery Manager
7 4 (9.76%) Service Analyst
8 3 (7.32%) IT Services Delivery Manager
8 3 (7.32%) Service Desk Analyst
9 2 (4.88%) IT Relationships Manager
9 2 (4.88%) Relationships Manager
10 1 (2.44%) Service Management Manager
10 1 (2.44%) Vendor Relationship Manager
Libraries, Frameworks & Software Standards
1 1 (2.44%) COM
Miscellaneous
1 6 (14.63%) Virtual Team
2 3 (7.32%) Analytical Skills
3 1 (2.44%) Greenfield Project
3 1 (2.44%) Management Information System
Operating Systems
1 6 (14.63%) Windows
2 2 (4.88%) Unix
3 1 (2.44%) Windows 10
3 1 (2.44%) Windows Server
3 1 (2.44%) Windows Server 2008
3 1 (2.44%) Windows Server 2012
3 1 (2.44%) Windows XP
Processes & Methodologies
1 24 (58.54%) ITIL
2 23 (56.10%) Service Delivery
3 16 (39.02%) ITSM
4 15 (36.59%) Change Management
5 14 (34.15%) Supplier Management
6 13 (31.71%) Incident Management
7 12 (29.27%) Problem Management
8 7 (17.07%) ITIL V3
8 7 (17.07%) Project Management
9 6 (14.63%) Data Analysis
10 5 (12.20%) Contract Management
11 4 (9.76%) Release Management
11 4 (9.76%) Software Testing
11 4 (9.76%) Stakeholder Management
11 4 (9.76%) Swim Lanes
11 4 (9.76%) Test Scripting
11 4 (9.76%) UML
12 3 (7.32%) ERP
12 3 (7.32%) Service Delivery Management
12 3 (7.32%) Service Design
Programming Languages
1 2 (4.88%) Shell Script
1 2 (4.88%) SQL
2 1 (2.44%) C
Qualifications
1 6 (14.63%) SC Cleared
1 6 (14.63%) Security Cleared
2 3 (7.32%) ITIL Certification
3 2 (4.88%) ISEB
Quality Assurance & Compliance
1 7 (17.07%) SLA
2 1 (2.44%) ISO/IEC 27001
System Software
1 4 (9.76%) Active Directory
Systems Management
1 4 (9.76%) Systems Management Server (SMS)
2 1 (2.44%) FortiGate
2 1 (2.44%) SCCM
2 1 (2.44%) SCOM
2 1 (2.44%) SCOrch
2 1 (2.44%) SCSM
Vendors
1 10 (24.39%) Microsoft
2 6 (14.63%) Sun
3 2 (4.88%) Oracle
4 1 (2.44%) CheckPoint
4 1 (2.44%) Fortinet
4 1 (2.44%) SAP