Period
to 20 November 2017

The median contractor rate for a Support Engineer was £180 per day in advertised job vacancies in Wales during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK > Wales
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 41 69 69
Rank change year-on-year +28 0 +21
Contract jobs requiring a Support Engineer 52 35 48
As % of all contract IT jobs advertised in Wales 4.38% 2.50% 2.90%
As % of the Job Titles category 4.53% 2.55% 3.01%
Number of daily rates quoted 37 11 18
Wales median daily rate £180 £165 £350
Median daily rate % change year-on-year +9.09% -52.86% +29.63%
10th Percentile £130 £123 £132
90th Percentile £358 £238 £400
UK median daily rate £190 £235 £215
% change year-on-year -19.15% +9.30% -4.44%
Number of hourly rates quoted 9 14 15
Wales median hourly rate £12.00 £12.50 £10.75
Median hourly rate % change year-on-year -4.00% +16.28% -10.42%
10th Percentile £10.40 £10.27 £9.00
90th Percentile £19.00 £15.39 £16.41
UK median hourly rate £16.63 £15.00 £15.50
% change year-on-year +10.83% -3.23% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Wales
Contract vacancies in Wales with a recognized job title 1149 1372 1596
% of contract IT jobs with a recognized job title 96.88% 97.93% 96.32%
Number of daily rates quoted 766 921 1132
Wales median daily rate £375 £400 £350
Median daily rate % change year-on-year -6.25% +14.29% -
10th Percentile £167 £193 £210
90th Percentile £550 £556 £475
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 61 89 80
Wales median hourly rate £15.24 £13.50 £13.75
Median hourly rate % change year-on-year +12.89% -1.82% -3.51%
10th Percentile £10.50 £10.30 £9.23
90th Percentile £47.00 £64.00 £30.48
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Support Engineer
Job Vacancy Trend in Wales

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Support Engineer in Wales

Support Engineer
Contractor Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer in Wales.

Contractor daily rate trend for Support Engineer in Wales

Support Engineer
Contractor Daily Rate Histogram in Wales

The daily rate distribution of IT jobs citing Support Engineer in Wales over the 6 months to 20 November 2017.

Contractor daily rate histogram for Support Engineer in Wales

Support Engineer
Contractor Hourly Rate Trend in Wales

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer in Wales.

Contractor hourly rate trend for Support Engineer in Wales

Support Engineer
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the Wales region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +33 47 £180 +14.29% 3
North Wales -2 6 £130 - 1
Support Engineer
UK

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 20 November 2017, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Wales region featuring Support Engineer in the job title.

1 37 (71.15%) Windows
2 21 (40.38%) Active Directory
3 20 (38.46%) Citrix
4 19 (36.54%) Microsoft
4 19 (36.54%) ITIL
5 18 (34.62%) Windows 7
6 14 (26.92%) Windows 10
6 14 (26.92%) Windows Server
6 14 (26.92%) Cisco
6 14 (26.92%) VMware
7 13 (25.00%) Firewall
8 12 (23.08%) CCNA
8 12 (23.08%) Cisco Certification
9 11 (21.15%) MS Exchange
10 10 (19.23%) ITIL Foundation Certificate
11 9 (17.31%) HP
11 9 (17.31%) Linux
11 9 (17.31%) Microsoft Office
12 8 (15.38%) VMware Infrastructure
13 7 (13.46%) Security Cleared
13 7 (13.46%) SCCM
13 7 (13.46%) HP Data Protector
13 7 (13.46%) Hyper-V
13 7 (13.46%) Internet
13 7 (13.46%) Tivoli
13 7 (13.46%) Tivoli Storage Manager
14 6 (11.54%) SLA
15 5 (9.62%) Incident Management
15 5 (9.62%) AIX
15 5 (9.62%) Windows XP

Support Engineer Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (21.15%) MS Exchange
2 4 (7.69%) IBM Notes
3 2 (3.85%) Apache
3 2 (3.85%) Exchange Server 2010
4 1 (1.92%) Exchange Server 2007
4 1 (1.92%) OpenROAD
4 1 (1.92%) Skype for Business
Applications
1 9 (17.31%) Microsoft Office
2 1 (1.92%) Microsoft Excel
2 1 (1.92%) Microsoft PowerPoint
Business Applications
1 1 (1.92%) Dynamics CRM
Cloud Services
1 4 (7.69%) Office 365
2 1 (1.92%) Microsoft Azure
Communications & Networking
1 13 (25.00%) Firewall
2 7 (13.46%) Internet
3 5 (9.62%) TCP/IP
4 4 (7.69%) LAN
4 4 (7.69%) VPN
4 4 (7.69%) WAN
5 3 (5.77%) Cisco ASA
5 3 (5.77%) DHCP
5 3 (5.77%) SAN
6 2 (3.85%) VLAN
6 2 (3.85%) Wireless
7 1 (1.92%) Cisco Wireless
7 1 (1.92%) DMZ
7 1 (1.92%) DNS
7 1 (1.92%) NetScaler
7 1 (1.92%) PBX
7 1 (1.92%) POP3
7 1 (1.92%) Remote Desktop
7 1 (1.92%) SMTP
7 1 (1.92%) VoIP
Database & Business Intelligence
1 2 (3.85%) MySQL
2 1 (1.92%) Ingres
2 1 (1.92%) RDBMS
2 1 (1.92%) Relational Database
2 1 (1.92%) SQL Server
General
1 3 (5.77%) Legal
2 2 (3.85%) Manufacturing
3 1 (1.92%) Multimedia
3 1 (1.92%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (3.85%) LAMP
2 1 (1.92%) CGI
Miscellaneous
1 4 (7.69%) Analytical Skills
2 3 (5.77%) Data Centre
2 3 (5.77%) iPhone
2 3 (5.77%) NHS
3 2 (3.85%) FMCG
3 2 (3.85%) iPad
4 1 (1.92%) Blackberry
4 1 (1.92%) Clustering
4 1 (1.92%) Management Information System
4 1 (1.92%) PDA
4 1 (1.92%) User Experience
4 1 (1.92%) Virtual Team
Operating Systems
1 37 (71.15%) Windows
2 18 (34.62%) Windows 7
3 14 (26.92%) Windows 10
3 14 (26.92%) Windows Server
4 9 (17.31%) Linux
5 5 (9.62%) AIX
5 5 (9.62%) Windows XP
6 3 (5.77%) Unix
6 3 (5.77%) Windows Server 2008
6 3 (5.77%) Windows Server 2012
7 2 (3.85%) CentOS
7 2 (3.85%) Red Hat Enterprise Linux
8 1 (1.92%) Windows Server 2003
Processes & Methodologies
1 19 (36.54%) ITIL
2 5 (9.62%) Incident Management
3 4 (7.69%) Migration
3 4 (7.69%) Service Management
4 3 (5.77%) Disaster Recovery
4 3 (5.77%) PRINCE2
5 2 (3.85%) Business Continuity
5 2 (3.85%) Information Governance
5 2 (3.85%) Load Balancing
5 2 (3.85%) Mentoring
5 2 (3.85%) Software Engineering
6 1 (1.92%) Capacity Planning
6 1 (1.92%) Coaching
6 1 (1.92%) Mobile Device Management
6 1 (1.92%) Network Management
6 1 (1.92%) Network Monitoring
6 1 (1.92%) Patch Management
6 1 (1.92%) Post-Production
6 1 (1.92%) Problem Management
6 1 (1.92%) Time Management
Programming Languages
1 2 (3.85%) Bash Shell
1 2 (3.85%) Perl
1 2 (3.85%) PHP
1 2 (3.85%) Python
1 2 (3.85%) Ruby
2 1 (1.92%) C
2 1 (1.92%) Ingres ABF
2 1 (1.92%) PowerShell
2 1 (1.92%) SQL
2 1 (1.92%) VBScript
Qualifications
1 12 (23.08%) CCNA
1 12 (23.08%) Cisco Certification
2 10 (19.23%) ITIL Foundation Certificate
3 7 (13.46%) Security Cleared
4 4 (7.69%) SC Cleared
5 3 (5.77%) Microsoft Certification
6 2 (3.85%) CCAA
6 2 (3.85%) Citrix Certification
6 2 (3.85%) Degree
6 2 (3.85%) ISEB
6 2 (3.85%) MCSE
7 1 (1.92%) CCA
7 1 (1.92%) CCIE
7 1 (1.92%) CCNP
7 1 (1.92%) DV Cleared
7 1 (1.92%) ISTQB Foundation Certification
7 1 (1.92%) MCITP
7 1 (1.92%) MCP
7 1 (1.92%) MCTS
7 1 (1.92%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (11.54%) SLA
System Software
1 21 (40.38%) Active Directory
2 8 (15.38%) VMware Infrastructure
3 7 (13.46%) Hyper-V
4 2 (3.85%) iptables
4 2 (3.85%) NFS
4 2 (3.85%) Postfix
4 2 (3.85%) Sendmail
4 2 (3.85%) XenApp
5 1 (1.92%) Citrix Presentation Server
5 1 (1.92%) Microsoft App-V
5 1 (1.92%) Terminal Services
5 1 (1.92%) vSphere
5 1 (1.92%) XenServer
Systems Management
1 7 (13.46%) HP Data Protector
1 7 (13.46%) SCCM
1 7 (13.46%) Tivoli
1 7 (13.46%) Tivoli Storage Manager
2 1 (1.92%) Backup Exec
2 1 (1.92%) Cisco Prime
2 1 (1.92%) Microsoft Clustering
2 1 (1.92%) Nagios
2 1 (1.92%) NetBackup
2 1 (1.92%) Norton AntiVirus
Vendors
1 20 (38.46%) Citrix
2 19 (36.54%) Microsoft
3 14 (26.92%) Cisco
3 14 (26.92%) VMware
4 9 (17.31%) HP
5 4 (7.69%) Lotus
6 2 (3.85%) Juniper
6 2 (3.85%) Red Hat
6 2 (3.85%) Remedy
6 2 (3.85%) SAP
6 2 (3.85%) SolarWinds
7 1 (1.92%) Apple
7 1 (1.92%) arcserve
7 1 (1.92%) Dell
7 1 (1.92%) McAfee
7 1 (1.92%) MikroTik
7 1 (1.92%) SonicWALL
7 1 (1.92%) Sophos
7 1 (1.92%) Symantec