SLA Contracts in Wales

Service Level Agreement (SLA)
UK > Wales

The table below provides summary statistics for contract job vacancies advertised in Wales requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 3 May 2025, comparing them to the same period in the previous two years.

6 months to
3 May 2025
Same period 2024 Same period 2023
Rank 33 18 50
Rank change year-on-year -15 +32 +18
Contract jobs citing SLA 5 28 15
As % of all contract jobs advertised in Wales 1.75% 7.11% 2.35%
As % of the Quality Assurance & Compliance category 17.86% 38.89% 16.13%
Number of daily rates quoted 2 8 11
10th Percentile £140 £91 £250
25th Percentile £146 £122 £273
Median daily rate (50th Percentile) £158 £135 £275
Median % change year-on-year +16.67% -50.91% +64.18%
75th Percentile £169 £220 £453
90th Percentile £176 £244 £475
UK median daily rate £250 £330 £300
% change year-on-year -24.24% +10.00% -20.00%
Number of hourly rates quoted 0 0 2
10th Percentile - - £46.63
25th Percentile - - £47.19
Median hourly rate - - £48.75
75th Percentile - - £49.69
90th Percentile - - £49.88
UK median hourly rate £22.39 £14.75 £18.50
% change year-on-year +51.76% -20.27% +9.79%

All Quality Assurance and Compliance Skills
Wales

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in Wales.

Contract vacancies with a requirement for quality assurance or compliance skills 28 72 93
As % of all contract IT jobs advertised in Wales 9.82% 18.27% 14.58%
Number of daily rates quoted 17 45 56
10th Percentile £167 £144 £250
25th Percentile £185 £313 £280
Median daily rate (50th Percentile) £350 £513 £500
Median % change year-on-year -31.71% +2.50% +2.56%
75th Percentile £438 £588 £549
90th Percentile £511 £667 £594
UK median daily rate £500 £510 £525
% change year-on-year -1.96% -2.86% +2.27%
Number of hourly rates quoted 1 4 12
10th Percentile - £12.26 -
25th Percentile - £14.15 -
Median hourly rate £15.00 £15.61 £10.92
Median % change year-on-year -3.89% +42.93% -14.34%
75th Percentile - £16.98 £33.75
90th Percentile - £19.07 £47.25
UK median hourly rate £34.75 £20.61 £36.25
% change year-on-year +68.65% -43.16% +31.82%

SLA
Job Vacancy Trend in Wales

Job postings citing SLA as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for SLA in Wales

SLA
Contractor Daily Rate Trend in Wales

3-month moving average daily rate quoted in jobs citing SLA in Wales.

Daily rate trend for SLA in Wales

SLA
Contractor Hourly Rate Trend in Wales

3-month moving average hourly rates quoted in jobs citing SLA in Wales.

Hourly rate trend for SLA in Wales

SLA
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the Wales region over the 6 months to 3 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South Wales -16 3 £158 +16.67% 9
North Wales - 2 - - 3
SLA
UK

SLA
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (20.00%) Apache
1 1 (20.00%) JBoss
1 1 (20.00%) nginx
1 1 (20.00%) Tomcat
1 1 (20.00%) WebLogic
1 1 (20.00%) WebLogic Portal
1 1 (20.00%) WebSphere
1 1 (20.00%) WebSphere Application Server
Applications
1 2 (40.00%) Microsoft Excel
1 2 (40.00%) Microsoft PowerPoint
Cloud Services
1 2 (40.00%) Microsoft 365
1 2 (40.00%) OneDrive
2 1 (20.00%) AWS
2 1 (20.00%) Azure
2 1 (20.00%) GitHub
2 1 (20.00%) OCI
2 1 (20.00%) OpenShift
Communications & Networking
1 2 (40.00%) DHCP
1 2 (40.00%) DNS
1 2 (40.00%) Firewall
1 2 (40.00%) LAN
1 2 (40.00%) Skype
1 2 (40.00%) TCP/IP
1 2 (40.00%) VoIP
1 2 (40.00%) VPN
1 2 (40.00%) WAN
1 2 (40.00%) Wireless
2 1 (20.00%) Remote Desktop
2 1 (20.00%) SSL
Development Applications
1 1 (20.00%) JIRA
General
1 2 (40.00%) Electronics
1 2 (40.00%) Social Skills
2 1 (20.00%) Analytical Skills
Job Titles
1 2 (40.00%) Field Engineer
1 2 (40.00%) Field Service Engineer
1 2 (40.00%) Support Engineer
2 1 (20.00%) Administrator
2 1 (20.00%) IT Engineer
2 1 (20.00%) IT Support
2 1 (20.00%) IT Support Engineer
2 1 (20.00%) Junior
2 1 (20.00%) Junior Field Engineer
2 1 (20.00%) Senior
2 1 (20.00%) Senior Support Engineer
Libraries, Frameworks & Software Standards
1 1 (20.00%) JSON
1 1 (20.00%) JWT
1 1 (20.00%) Middleware
1 1 (20.00%) OAuth
Miscellaneous
1 2 (40.00%) Anti-Spyware
2 1 (20.00%) CMDB
2 1 (20.00%) Management Information System
Operating Systems
1 3 (60.00%) Linux
2 2 (40.00%) Windows
2 2 (40.00%) Windows 7
Processes & Methodologies
1 2 (40.00%) Incident Management
1 2 (40.00%) Problem-Solving
2 1 (20.00%) API Management
2 1 (20.00%) CI/CD
2 1 (20.00%) Containerisation
2 1 (20.00%) Continuous Integration
2 1 (20.00%) Customer Experience
2 1 (20.00%) Customer Service
2 1 (20.00%) DevOps
2 1 (20.00%) Disaster Recovery
2 1 (20.00%) Infrastructure Automation
2 1 (20.00%) ITIL
2 1 (20.00%) Line Management
2 1 (20.00%) Microservices
2 1 (20.00%) Project Delivery
2 1 (20.00%) Requirements Gathering
2 1 (20.00%) Roadmaps
2 1 (20.00%) Technology Roadmap
2 1 (20.00%) Time Management
2 1 (20.00%) User Experience
Programming Languages
1 1 (20.00%) Java
Qualifications
1 2 (40.00%) A+ Certification
1 2 (40.00%) Degree
Quality Assurance & Compliance
1 1 (20.00%) QA
System Software
1 1 (20.00%) Docker
1 1 (20.00%) LXC
Systems Management
1 3 (60.00%) SCCM
2 2 (40.00%) AirWatch
2 2 (40.00%) XenMobile
3 1 (20.00%) Ansible
3 1 (20.00%) Kubernetes
3 1 (20.00%) Oracle Identity Management
Vendors
1 3 (60.00%) ServiceNow
2 2 (40.00%) Adobe
2 2 (40.00%) Apple
2 2 (40.00%) Ivanti
2 2 (40.00%) MobileIron
2 2 (40.00%) Remedy
3 1 (20.00%) IBM
3 1 (20.00%) Microsoft
3 1 (20.00%) Oracle
3 1 (20.00%) Red Hat
3 1 (20.00%) VMware