Support Engineer Contracts

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies during the 3 months to 30 May 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer UK
Location	3 months to 30 May 2017	Same period 2016	Same period 2015
Rank	158	124	122
Rank change year-on-year	-34	-2
Contract jobs requiring a Support Engineer	690	1061	986
As % of all contract IT jobs advertised in the UK	1.54%	1.98%	1.79%
As % of the Job Titles category	1.63%	2.08%	1.89%
Number of daily rates quoted	365	541	467
Median daily rate	£200	£280	£225
Median daily rate % change year-on-year	-28.57%	+24.44%
90% offered a daily rate of more than	£110	£125	£120
10% offered a daily rate of more than	£417	£425	£350
UK excluding London median daily rate	£190	£275	£225
% change year-on-year	-30.90%	+22.22%
Number of hourly rates quoted	146	132	186
Median hourly rate	£15.57	£15.60	£16.00
Median hourly rate % change year-on-year	-0.19%	-2.50%
90% offered a hourly rate of more than	£11.78	£10.73	£11.58
10% offered a hourly rate of more than	£24.00	£26.42	£25.00
UK excluding London median hourly rate	£14.50	£15.70	£16.00
% change year-on-year	-7.64%	-1.87%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles UK
Contract job vacancies with a job title containing a recognized job role	42459	50981	52251
As % of all contract IT job vacancies advertised in the UK	94.81%	94.99%	94.80%
Number of daily rates quoted	27498	33314	32358
Median daily rate	£438	£425	£400
Median daily rate % change year-on-year	+2.94%	+6.25%
90% offered a daily rate of more than	£275	£260	£250
10% offered a daily rate of more than	£600	£600	£575
UK excluding London median daily rate	£400	£400	£375
% change year-on-year	-	+6.66%
Number of hourly rates quoted	1306	1471	2077
Median hourly rate	£18.00	£17.95	£16.60
Median hourly rate % change year-on-year	+0.30%	+8.10%
90% offered a hourly rate of more than	£11.78	£11.00	£11.00
10% offered a hourly rate of more than	£47.50	£44.00	£40.15
UK excluding London median hourly rate	£17.50	£17.50	£16.00
% change year-on-year	-	+9.37%

Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Support Engineer in the job title.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 3 months to 30 May 2017.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 3 months to 30 May 2017.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 3 months to 30 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
England	-41	618	£200	-28.57%	244
London	-23	200	£225	-25.00%	75
South East	-48	149	£150	-53.84%	58
South West	-18	66	£175	-30.00%	21
East of England	-26	56	£130	-30.66%	24
North West	+21	35	£345	+42.26%	20
Hampshire	-2	33	£145	-55.38%	11
Wales	+15	32	£250	+25.00%	7
City of London	+2	32	£218	-24.34%	15
Buckinghamshire	+11	31	£234	-33.28%	5
Yorkshire	+10	31	£130	-48.00%	28
North East	+2	31	£275	-1.78%	4
Berkshire	-45	31	£238	-32.62%	16
East Midlands	+8	28	£220	-3.29%	10
Bristol	+16	26	£238	+35.71%	12
Scotland	+42	25	£150	-57.07%
Surrey	-17	24	£163	-43.47%	8
South Wales	+7	23	£218	+8.75%	7
West Midlands	-22	22	£143	-52.50%	4
Cambridgeshire	+6	21	£125	-7.40%	9
Milton Keynes	+5	20	£270	-22.85%	3
Newcastle upon Tyne	-1	19	£263	-4.54%
Tyne and Wear	-2	19	£263	-4.54%	2
Hertfordshire	-11	19	£130	-40.90%	10
Gloucestershire	+2	18	£140	-0.88%	1
Cardiff	+9	17	£235	+123.80%	6
Manchester	+9	16	£325	-	14
Oxfordshire	-17	16	£150	-12.40%	9
Reading	-18	13	£425	+13.33%	12
Leeds	+15	12	£190	-38.46%	9

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 30 May 2017, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Engineer in the job title.

1	886 (61.06%)	Windows
2	573 (39.49%)	Active Directory
3	453 (31.22%)	Microsoft
4	406 (27.98%)	Windows 7
5	283 (19.50%)	Windows Server
6	272 (18.75%)	Microsoft Office
7	266 (18.33%)	ITIL
8	240 (16.54%)	VMware
9	235 (16.20%)	Security Cleared
10	210 (14.47%)	Office 365
11	206 (14.20%)	Cisco
12	192 (13.23%)	MS Exchange
13	184 (12.68%)	Windows Server 2008
14	175 (12.06%)	Windows 10
15	172 (11.85%)	SC Cleared

16	166 (11.44%)	Migration
17	152 (10.48%)	Citrix
18	151 (10.41%)	Windows Server 2012
19	147 (10.13%)	SCCM
20	144 (9.92%)	SQL
20	144 (9.92%)	Firewall
21	141 (9.72%)	Linux
22	130 (8.96%)	DNS
23	127 (8.75%)	HP
24	123 (8.48%)	LAN
25	118 (8.13%)	WAN
25	118 (8.13%)	VPN
26	114 (7.86%)	TCP/IP
26	114 (7.86%)	VMware Infrastructure
27	111 (7.65%)	Cisco Certification

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	192 (13.23%)	MS Exchange
2	87 (6.00%)	Exchange Server 2010
3	64 (4.41%)	SharePoint
4	52 (3.58%)	Skype for Business
5	41 (2.83%)	Exchange Server 2013
6	37 (2.55%)	Exchange Server 2007
7	30 (2.07%)	IIS
8	23 (1.59%)	IBM Notes
9	18 (1.24%)	SharePoint 2010
10	16 (1.10%)	Apache
10	16 (1.10%)	Drupal
10	16 (1.10%)	Exchange Server 2003
10	16 (1.10%)	SharePoint 2013
11	14 (0.96%)	Office Communications Server
12	13 (0.90%)	Tomcat
13	12 (0.83%)	Blackberry Enterprise Server
13	12 (0.83%)	CMS
14	11 (0.76%)	WordPress
15	9 (0.62%)	WebLogic
16	8 (0.55%)	OpenStack

Applications
1	272 (18.75%)	Microsoft Office
2	24 (1.65%)	Microsoft Excel
3	13 (0.90%)	Microsoft PowerPoint
4	7 (0.48%)	MS Visio
4	7 (0.48%)	Spreadsheet
5	3 (0.21%)	Acrobat
5	3 (0.21%)	Final Cut Pro
5	3 (0.21%)	InfoPath
6	2 (0.14%)	Adobe Creative Suite
6	2 (0.14%)	Avid Audio
7	1 (0.069%)	AutoCAD
7	1 (0.069%)	Avid Media Composer
7	1 (0.069%)	Pro/ENGINEER
7	1 (0.069%)	PTC Creo
7	1 (0.069%)	Siemens NX
7	1 (0.069%)	Simulink
7	1 (0.069%)	Windchill

Business Applications
1	9 (0.62%)	Oracle EBS R12
2	8 (0.55%)	Oracle Receivables
3	7 (0.48%)	Remedy ITSM
4	6 (0.41%)	Payment Gateway
5	5 (0.34%)	Eikon
6	4 (0.28%)	Dynamics NAV
6	4 (0.28%)	SAP Oil and Gas
7	2 (0.14%)	Oracle EBS
8	1 (0.069%)	Dynamics CRM
8	1 (0.069%)	OPENContractor
8	1 (0.069%)	RMDS
8	1 (0.069%)	Sage 1000
8	1 (0.069%)	SAP Business One
8	1 (0.069%)	SAP ERP
8	1 (0.069%)	Teamcenter

Cloud Services
1	210 (14.47%)	Office 365
2	49 (3.38%)	Microsoft Azure
3	35 (2.41%)	Amazon AWS
4	12 (0.83%)	Cloud Computing
4	12 (0.83%)	SaaS
5	8 (0.55%)	G Suite
5	8 (0.55%)	OneDrive
5	8 (0.55%)	PaaS
6	6 (0.41%)	IaaS
7	4 (0.28%)	GitHub
8	3 (0.21%)	Azure Active Directory
8	3 (0.21%)	Yammer
9	1 (0.069%)	Boomi
9	1 (0.069%)	Google Play
9	1 (0.069%)	iPaaS
9	1 (0.069%)	Mimecast
9	1 (0.069%)	OpenShift

Communications & Networking
1	144 (9.92%)	Firewall
2	130 (8.96%)	DNS
3	123 (8.48%)	LAN
4	118 (8.13%)	VPN
4	118 (8.13%)	WAN
5	114 (7.86%)	TCP/IP
6	91 (6.27%)	DHCP
7	65 (4.48%)	Wireless
8	60 (4.14%)	Internet
9	46 (3.17%)	Skype
10	40 (2.76%)	VLAN
11	37 (2.55%)	VoIP
12	36 (2.48%)	Cisco ASA
13	34 (2.34%)	SAN
14	28 (1.93%)	BGP
14	28 (1.93%)	OSPF
15	26 (1.79%)	Cisco Nexus
15	26 (1.79%)	MPLS
15	26 (1.79%)	Wi-Fi
16	25 (1.72%)	Remote Desktop

Database & Business Intelligence
1	91 (6.27%)	SQL Server
2	19 (1.31%)	MySQL
2	19 (1.31%)	SQL Server 2012
3	18 (1.24%)	SQL Server 2008
4	11 (0.76%)	Oracle Database
5	10 (0.69%)	Oracle Reports
6	6 (0.41%)	MongoDB
6	6 (0.41%)	SQL Server 2005
7	5 (0.34%)	Big Data
7	5 (0.34%)	Data Warehouse
7	5 (0.34%)	EDRMS
7	5 (0.34%)	Oracle Database 11g
7	5 (0.34%)	PostgreSQL
8	4 (0.28%)	SQL Server Integration Services
9	3 (0.21%)	MS Access
9	3 (0.21%)	Oracle Database 12c
9	3 (0.21%)	Relational Database
9	3 (0.21%)	SQL Server 2014
10	2 (0.14%)	Crystal Reports
10	2 (0.14%)	SQL Server Reporting Services

Development Applications
1	31 (2.14%)	Jenkins
2	14 (0.96%)	Sonatype Nexus
3	11 (0.76%)	Visual Studio
4	10 (0.69%)	NUnit
4	10 (0.69%)	Visual Studio Tools for Office
5	9 (0.62%)	Artifactory
6	8 (0.55%)	TeamCity
7	7 (0.48%)	JIRA
8	5 (0.34%)	Git (software)
9	3 (0.21%)	Vagrant
10	2 (0.14%)	Atlassian Bamboo
10	2 (0.14%)	Eclipse
10	2 (0.14%)	Selenium
10	2 (0.14%)	Subversion
10	2 (0.14%)	Team Foundation Server
11	1 (0.069%)	Hudson
11	1 (0.069%)	MSI
11	1 (0.069%)	Oracle Forms
11	1 (0.069%)	Toad
11	1 (0.069%)	Wise Package Studio

General
1	107 (7.37%)	Finance
2	55 (3.79%)	Banking
3	34 (2.34%)	Telecoms
4	24 (1.65%)	Retail
5	14 (0.96%)	Back Office
6	13 (0.90%)	Billing
7	11 (0.76%)	Legal
8	10 (0.69%)	Advertising
8	10 (0.69%)	Marketing
9	9 (0.62%)	Electronics
9	9 (0.62%)	Manufacturing
10	8 (0.55%)	Local Government
11	7 (0.48%)	Financial Institution
11	7 (0.48%)	Front Office
12	6 (0.41%)	Investment Banking
13	5 (0.34%)	French Language
13	5 (0.34%)	Retail Banking
14	4 (0.28%)	Military
14	4 (0.28%)	Publishing
15	2 (0.14%)	Law

Libraries, Frameworks & Software Standards
1	30 (2.07%)	.NET
2	13 (0.90%)	HTML
3	11 (0.76%)	.NET Framework
3	11 (0.76%)	JSON
3	11 (0.76%)	YAML
4	10 (0.69%)	WF
4	10 (0.69%)	XML
5	9 (0.62%)	XMPP
6	8 (0.55%)	802.1X
6	8 (0.55%)	Node.js
6	8 (0.55%)	Web Services
7	6 (0.41%)	Middleware
7	6 (0.41%)	XSLT
8	5 (0.34%)	ASP.NET
8	5 (0.34%)	CSS
8	5 (0.34%)	Elastic Stack
8	5 (0.34%)	Regular Expression
9	4 (0.28%)	LAPP Stack
9	4 (0.28%)	XHTML
10	3 (0.21%)	SOAP

Miscellaneous
1	78 (5.38%)	Analytical Skills
2	51 (3.51%)	Blackberry
3	49 (3.38%)	Data Centre
4	47 (3.24%)	Smartphone
5	26 (1.79%)	Video Conferencing
6	24 (1.65%)	Clustering
7	23 (1.59%)	iPhone
8	22 (1.52%)	Driving Licence
9	20 (1.38%)	iPad
10	15 (1.03%)	NHS
10	15 (1.03%)	RSA SecurID
11	10 (0.69%)	Management Information System
12	9 (0.62%)	Fat Client
12	9 (0.62%)	Private Cloud
12	9 (0.62%)	Thin Client
13	8 (0.55%)	BYOD
14	7 (0.48%)	Client/Server
14	7 (0.48%)	Mainframe
14	7 (0.48%)	Public Cloud
14	7 (0.48%)	Replication

Operating Systems
1	886 (61.06%)	Windows
2	406 (27.98%)	Windows 7
3	283 (19.50%)	Windows Server
4	184 (12.68%)	Windows Server 2008
5	175 (12.06%)	Windows 10
6	151 (10.41%)	Windows Server 2012
7	141 (9.72%)	Linux
8	97 (6.69%)	Windows XP
9	94 (6.48%)	Windows Server 2003
10	88 (6.06%)	Windows 8
11	68 (4.69%)	Unix
12	56 (3.86%)	Android
13	36 (2.48%)	Apple iOS
14	30 (2.07%)	Mac OS X
15	25 (1.72%)	Mac OS
16	18 (1.24%)	Red Hat Enterprise Linux
17	17 (1.17%)	AIX
18	14 (0.96%)	SUSE
19	11 (0.76%)	CentOS
20	8 (0.55%)	Solaris

Processes & Methodologies
1	266 (18.33%)	ITIL
2	166 (11.44%)	Migration
3	58 (4.00%)	Time Management
4	57 (3.93%)	Incident Management
5	52 (3.58%)	Service Delivery
6	51 (3.51%)	Problem Management
7	50 (3.45%)	Change Management
8	41 (2.83%)	Break/Fix
9	40 (2.76%)	Agile Software Development
10	39 (2.69%)	DevOps
11	38 (2.62%)	ITIL V3
11	38 (2.62%)	Network Management
11	38 (2.62%)	Service Management
12	36 (2.48%)	Data Migration
13	24 (1.65%)	Configuration Management
14	22 (1.52%)	Asset Management
14	22 (1.52%)	Coaching
14	22 (1.52%)	High Availability
15	21 (1.45%)	ITSM
16	20 (1.38%)	Virtual Environments

Programming Languages
1	144 (9.92%)	SQL
2	72 (4.96%)	PowerShell
3	56 (3.86%)	Java
4	33 (2.27%)	Python
5	27 (1.86%)	Bash Shell
5	27 (1.86%)	Perl
6	20 (1.38%)	C#
7	19 (1.31%)	C
8	18 (1.24%)	Shell Script
9	15 (1.03%)	JavaScript
10	14 (0.96%)	PHP
10	14 (0.96%)	VBA
11	10 (0.69%)	Ruby
12	9 (0.62%)	VBScript
13	8 (0.55%)	VB
14	7 (0.48%)	T-SQL
15	4 (0.28%)	XPath
16	3 (0.21%)	PL/SQL
17	1 (0.069%)	C++
17	1 (0.069%)	JCL

Qualifications
1	235 (16.20%)	Security Cleared
2	172 (11.85%)	SC Cleared
3	111 (7.65%)	Cisco Certification
4	83 (5.72%)	Microsoft Certification
5	72 (4.96%)	CCNA
6	61 (4.20%)	DV Cleared
7	60 (4.14%)	CCNP
8	53 (3.65%)	DBS Check
9	45 (3.10%)	MCSE
10	34 (2.34%)	Degree
11	24 (1.65%)	MCP
12	19 (1.31%)	MCSA
13	18 (1.24%)	ITIL Foundation Certificate
14	16 (1.10%)	ITIL Certification
15	10 (0.69%)	CCIE
16	8 (0.55%)	HNC
16	8 (0.55%)	JNCIA
16	8 (0.55%)	MCITP
17	7 (0.48%)	A+ Certification
17	7 (0.48%)	CCSA

Quality Assurance & Compliance
1	100 (6.89%)	SLA
2	6 (0.41%)	QA
3	5 (0.34%)	Disclosure Scotland
4	3 (0.21%)	Data Quality
4	3 (0.21%)	Sarbanes-Oxley
5	2 (0.14%)	GDPR
5	2 (0.14%)	PCI DSS
6	1 (0.069%)	COSHH
6	1 (0.069%)	Dodd-Frank
6	1 (0.069%)	ISO/IEC 27001

System Software
1	573 (39.49%)	Active Directory
2	114 (7.86%)	VMware Infrastructure
3	60 (4.14%)	Hyper-V
4	42 (2.89%)	XenApp
5	24 (1.65%)	vSphere
6	21 (1.45%)	VMware ESXi
6	21 (1.45%)	XenDesktop
7	12 (0.83%)	Virtual Machines
8	10 (0.69%)	Microsoft App-V
8	10 (0.69%)	VMware Server
9	8 (0.55%)	Virtual Desktop
10	6 (0.41%)	Firmware
10	6 (0.41%)	vCloud
10	6 (0.41%)	XenServer
11	5 (0.34%)	Virtual Servers
12	4 (0.28%)	Docker
13	3 (0.21%)	Microsoft Virtual Server
13	3 (0.21%)	Oracle RAC
14	2 (0.14%)	Corosync
14	2 (0.14%)	KVM

Systems Management
1	147 (10.13%)	SCCM
2	31 (2.14%)	Puppet
3	25 (1.72%)	Opscode Chef
4	24 (1.65%)	Tivoli Storage Manager
5	19 (1.31%)	Tivoli
6	18 (1.24%)	Ansible
7	17 (1.17%)	HP Data Protector
8	16 (1.10%)	Backup Exec
8	16 (1.10%)	HP SiteScope
9	15 (1.03%)	SCOM
10	14 (0.96%)	WSUS
11	11 (0.76%)	Cisco CUCM
12	9 (0.62%)	Cisco Prime
13	8 (0.55%)	OpenView Configuration Management
14	5 (0.34%)	Jamf Pro
14	5 (0.34%)	NetBackup
14	5 (0.34%)	Unicenter
15	4 (0.28%)	McAfee ePO
15	4 (0.28%)	Nagios
15	4 (0.28%)	SCOrch

Vendors
1	453 (31.22%)	Microsoft
2	240 (16.54%)	VMware
3	206 (14.20%)	Cisco
4	152 (10.48%)	Citrix
5	127 (8.75%)	HP
6	102 (7.03%)	Apple
7	63 (4.34%)	Oracle
8	40 (2.76%)	Dell
8	40 (2.76%)	Juniper
9	28 (1.93%)	Remedy
10	25 (1.72%)	Red Hat
11	24 (1.65%)	CheckPoint
11	24 (1.65%)	ServiceNow
12	23 (1.59%)	F5
13	22 (1.52%)	Google
13	22 (1.52%)	Lotus
14	21 (1.45%)	Avaya
15	19 (1.31%)	NetApp
16	15 (1.03%)	Sophos
16	15 (1.03%)	Toshiba