Period
to 21 May 2019

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies during the 6 months to 21 May 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
21 May 2019
Same period 2018 Same period 2017
Rank 162 153 164
Rank change year-on-year -9 +11 -40
Contract jobs requiring a Support Engineer 1,541 1,840 1,465
As % of all contract IT jobs advertised in the UK 1.69% 1.83% 1.63%
As % of the Job Titles category 1.79% 1.93% 1.71%
Number of daily rates quoted 886 1,020 782
UK median daily rate £200 £210 £200
Median daily rate % change year-on-year -4.76% +5.00% -22.33%
10th Percentile £115 £115 £113
90th Percentile £438 £438 £425
UK excluding London median daily rate £200 £215 £198
% change year-on-year -6.98% +8.86% -22.55%
Number of hourly rates quoted 250 344 277
UK median hourly rate £16.00 £16.25 £15.86
Median hourly rate % change year-on-year -1.54% +2.46% +0.48%
10th Percentile £11.80 £11.17 £10.73
90th Percentile £27.00 £22.99 £24.50
UK excluding London median hourly rate £15.19 £15.16 £15.60
% change year-on-year +0.20% -2.82% +0.65%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 86,032 95,489 85,533
% of contract IT jobs with a recognized job title 94.57% 94.86% 94.93%
Number of daily rates quoted 56,657 62,715 55,511
UK median daily rate £473 £450 £425
Median daily rate % change year-on-year +5.00% +5.88% +1.19%
10th Percentile £275 £263 £263
90th Percentile £650 £631 £613
UK excluding London median daily rate £425 £413 £400
% change year-on-year +3.03% +3.13% +3.23%
Number of hourly rates quoted 2,746 2,999 2,910
UK median hourly rate £18.87 £18.00 £18.75
Median hourly rate % change year-on-year +4.83% -3.97% -6.28%
10th Percentile £11.17 £10.75 £10.75
90th Percentile £50.00 £47.83 £50.00
UK excluding London median hourly rate £17.50 £17.50 £18.00
% change year-on-year - -2.78% -7.69%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 21 May 2019.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 21 May 2019.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 21 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 1,372 £200 -4.76% 540
UK excluding London -5 990 £200 -6.98% 408
London -37 510 £200 - 151
South East -3 317 £250 +19.05% 132
South West -7 162 £198 +16.18% 55
North of England -6 158 £193 -16.30% 106
Midlands -21 117 £200 -23.08% 49
East of England 0 108 £151 -14.33% 47
Scotland +35 82 £135 -43.75% 10
North West +16 69 £225 +2.27% 54
West Midlands -30 66 £300 +9.09% 26
Yorkshire +9 65 £168 -16.25% 48
East Midlands +23 51 £168 -22.54% 23
Wales -1 42 £178 -16.47% 5
North East -15 24 £196 -27.98% 4
Northern Ireland +15 4 £300 +26.32% 4
Channel Islands -9 1 £160 +18.52%

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 May 2019, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 1,027 (66.65%) Windows
2 643 (41.73%) Active Directory
3 554 (35.95%) Microsoft
4 496 (32.19%) Windows 10
5 419 (27.19%) Office 365
6 410 (26.61%) Windows 7
7 328 (21.28%) Microsoft Office
8 273 (17.72%) ITIL
9 272 (17.65%) Windows Server
10 252 (16.35%) SCCM
11 206 (13.37%) VMware
12 159 (10.32%) Citrix
13 157 (10.19%) Cisco
14 154 (9.99%) Finance
15 145 (9.41%) Problem-Solving
16 142 (9.21%) SQL
17 140 (9.09%) Firewall
18 137 (8.89%) Security Cleared
19 135 (8.76%) DNS
20 129 (8.37%) MS Exchange
21 127 (8.24%) Windows Server 2012
22 126 (8.18%) Microsoft Azure
23 121 (7.85%) Linux
24 120 (7.79%) Windows Server 2008
25 119 (7.72%) SLA
26 116 (7.53%) VPN
27 113 (7.33%) DHCP
28 112 (7.27%) Apple
29 111 (7.20%) LAN
30 107 (6.94%) PowerShell

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 129 (8.37%) MS Exchange
2 75 (4.87%) SharePoint
3 49 (3.18%) Skype for Business
4 34 (2.21%) Exchange Server 2010
4 34 (2.21%) IIS
5 29 (1.88%) Tomcat
6 17 (1.10%) Apache
6 17 (1.10%) Exchange Server 2013
7 13 (0.84%) nginx
8 12 (0.78%) Confluence
8 12 (0.78%) Exchange Server 2007
9 11 (0.71%) Blackberry Enterprise Server
9 11 (0.71%) Exchange Server 2003
10 9 (0.58%) IBM Notes
10 9 (0.58%) SharePoint 2013
10 9 (0.58%) WildFly
11 5 (0.32%) BizTalk Server
11 5 (0.32%) SAS
11 5 (0.32%) SharePoint Server
12 4 (0.26%) WebSphere
Applications
1 328 (21.28%) Microsoft Office
2 40 (2.60%) Microsoft Excel
3 35 (2.27%) Microsoft PowerPoint
4 14 (0.91%) Microsoft Project
5 8 (0.52%) MS Visio
6 7 (0.45%) CATIA
7 6 (0.39%) AutoCAD
7 6 (0.39%) Stata
8 5 (0.32%) SPSS
9 4 (0.26%) Pro/ENGINEER
9 4 (0.26%) PTC Creo
10 2 (0.13%) Shockwave
10 2 (0.13%) Siemens NX
11 1 (0.065%) Acrobat
11 1 (0.065%) Autodesk Inventor
11 1 (0.065%) Revit
11 1 (0.065%) SOLIDWORKS
11 1 (0.065%) Spreadsheet
Business Applications
1 16 (1.04%) Elite 3E
2 7 (0.45%) Dynamics CRM
3 4 (0.26%) Remedy ITSM
4 2 (0.13%) Eikon
4 2 (0.13%) Retail-J
4 2 (0.13%) Teamcenter
5 1 (0.065%) Dynamics NAV
5 1 (0.065%) Magento
5 1 (0.065%) Oracle BPM
5 1 (0.065%) Oracle Procure-to-Pay
5 1 (0.065%) Salesforce.com CRM
5 1 (0.065%) SystmOne
5 1 (0.065%) Visualfiles
Cloud Services
1 419 (27.19%) Office 365
2 126 (8.18%) Microsoft Azure
3 43 (2.79%) Amazon AWS
4 30 (1.95%) IaaS
5 28 (1.82%) G Suite
6 22 (1.43%) Azure Active Directory
7 19 (1.23%) PaaS
8 17 (1.10%) SaaS
9 9 (0.58%) Amazon S3
10 7 (0.45%) Google Drive
10 7 (0.45%) OneDrive
10 7 (0.45%) Slack
10 7 (0.45%) Virtual Private Cloud
11 6 (0.39%) Power Platform
12 5 (0.32%) AWS CloudFormation
12 5 (0.32%) Azure Stack
12 5 (0.32%) Datadog
13 4 (0.26%) Dropbox
13 4 (0.26%) Dynamics 365
13 4 (0.26%) Trello
Communications & Networking
1 140 (9.09%) Firewall
2 135 (8.76%) DNS
3 116 (7.53%) VPN
4 113 (7.33%) DHCP
5 111 (7.20%) LAN
6 99 (6.42%) WAN
7 73 (4.74%) TCP/IP
8 60 (3.89%) VoIP
9 58 (3.76%) Skype
10 51 (3.31%) Wireless
11 46 (2.99%) Internet
12 34 (2.21%) SAN
13 32 (2.08%) Remote Desktop
14 31 (2.01%) Wi-Fi
15 19 (1.23%) SSL
15 19 (1.23%) VLAN
16 18 (1.17%) Ethernet
17 17 (1.10%) Cisco ASA
18 14 (0.91%) Cisco IOS
18 14 (0.91%) IP Telephony
Database & Business Intelligence
1 103 (6.68%) SQL Server
2 21 (1.36%) MySQL
3 16 (1.04%) PostgreSQL
3 16 (1.04%) SQL Server Reporting Services
4 12 (0.78%) Data Warehouse
5 11 (0.71%) SQL Server Integration Services
6 10 (0.65%) Relational Database
6 10 (0.65%) SQL Server 2008
7 8 (0.52%) MongoDB
8 7 (0.45%) Amazon RDS
8 7 (0.45%) Big Data
8 7 (0.45%) Oracle Database
9 6 (0.39%) Amazon DynamoDB
9 6 (0.39%) Power BI
10 5 (0.32%) Amazon Aurora
10 5 (0.32%) Amazon Redshift
10 5 (0.32%) MS Access
10 5 (0.32%) SQL Server 2012
10 5 (0.32%) SQL Server 2016
11 4 (0.26%) Azure SQL Data Warehouse
Development Applications
1 49 (3.18%) JIRA
2 16 (1.04%) Git (software)
3 11 (0.71%) Visual Studio
4 8 (0.52%) Team Foundation Server
5 6 (0.39%) Hudson
6 5 (0.32%) MSI
7 4 (0.26%) Atlassian Bamboo
7 4 (0.26%) GitLab
7 4 (0.26%) Jenkins
8 3 (0.19%) Octopus Deploy
8 3 (0.19%) Sonatype Nexus
9 2 (0.13%) Bitbucket
9 2 (0.13%) ProC
9 2 (0.13%) Selenium
9 2 (0.13%) Visual Studio Team System
9 2 (0.13%) VSS/SourceSafe
10 1 (0.065%) Maven
10 1 (0.065%) StarTeam
10 1 (0.065%) Subversion
10 1 (0.065%) TeamCity
General
1 154 (9.99%) Finance
2 57 (3.70%) Telecoms
3 49 (3.18%) Banking
4 31 (2.01%) Legal
5 29 (1.88%) Manufacturing
6 23 (1.49%) Retail
7 21 (1.36%) Law
8 18 (1.17%) Electronics
8 18 (1.17%) Marketing
9 11 (0.71%) Investment Banking
10 6 (0.39%) Games
11 5 (0.32%) Advertising
11 5 (0.32%) French Language
11 5 (0.32%) German Language
12 4 (0.26%) Financial Institution
12 4 (0.26%) Front Office
12 4 (0.26%) Multimedia
13 3 (0.19%) Back Office
13 3 (0.19%) Pharmaceutical
13 3 (0.19%) Publishing
Libraries, Frameworks & Software Standards
1 19 (1.23%) LDAP
2 18 (1.17%) Java RMI
3 17 (1.10%) Web Services
3 17 (1.10%) XML
4 16 (1.04%) .NET
5 12 (0.78%) SailPoint
6 11 (0.71%) Middleware
7 10 (0.65%) J2EE
7 10 (0.65%) SAML
7 10 (0.65%) Software Packaging
7 10 (0.65%) SPNEGO
7 10 (0.65%) WCF
7 10 (0.65%) Windows Identity Foundation
8 9 (0.58%) JSON
8 9 (0.58%) React
9 7 (0.45%) HTML
10 6 (0.39%) 802.1X
10 6 (0.39%) Redux
11 3 (0.19%) Flash
11 3 (0.19%) ModSecurity
Miscellaneous
1 70 (4.54%) Analytical Skills
2 58 (3.76%) Data Centre
3 51 (3.31%) Video Conferencing
4 49 (3.18%) Self-Motivation
5 48 (3.11%) iPhone
6 39 (2.53%) NHS
7 34 (2.21%) Smartphone
8 32 (2.08%) PKI
9 31 (2.01%) Blackberry
10 28 (1.82%) iPad
11 25 (1.62%) Driving Licence
12 21 (1.36%) Management Information System
13 16 (1.04%) Clustering
14 14 (0.91%) Fat Client
14 14 (0.91%) Thin Client
15 13 (0.84%) Fintech
15 13 (0.84%) Mobile App
16 12 (0.78%) BYOD
17 11 (0.71%) Handset
17 11 (0.71%) User Experience
Operating Systems
1 1,027 (66.65%) Windows
2 496 (32.19%) Windows 10
3 410 (26.61%) Windows 7
4 272 (17.65%) Windows Server
5 127 (8.24%) Windows Server 2012
6 121 (7.85%) Linux
7 120 (7.79%) Windows Server 2008
8 96 (6.23%) Windows 8
9 63 (4.09%) Android
10 58 (3.76%) Apple iOS
11 56 (3.63%) Mac OS
12 53 (3.44%) Unix
12 53 (3.44%) Windows XP
13 32 (2.08%) Mac OS X
14 31 (2.01%) Windows Server 2003
15 20 (1.30%) Red Hat Enterprise Linux
16 10 (0.65%) Ubuntu
17 9 (0.58%) CentOS
17 9 (0.58%) Solaris
18 4 (0.26%) Debian
Processes & Methodologies
1 273 (17.72%) ITIL
2 145 (9.41%) Problem-Solving
3 103 (6.68%) Migration
4 71 (4.61%) Infrastructure Engineering
5 69 (4.48%) Incident Management
6 52 (3.37%) Time Management
7 49 (3.18%) Service Management
8 48 (3.11%) Break/Fix
9 46 (2.99%) ITSM
10 45 (2.92%) Network Management
11 43 (2.79%) Service Delivery
12 37 (2.40%) Agile Software Development
12 37 (2.40%) DevOps
12 37 (2.40%) Root Cause Analysis
13 35 (2.27%) Change Management
14 34 (2.21%) Problem Management
15 33 (2.14%) ITIL V3
16 31 (2.01%) Business Intelligence
17 30 (1.95%) Data Protection
18 28 (1.82%) Asset Management
Programming Languages
1 142 (9.21%) SQL
2 107 (6.94%) PowerShell
3 46 (2.99%) Python
4 33 (2.14%) Java
5 25 (1.62%) C
6 23 (1.49%) Bash Shell
7 11 (0.71%) C#
7 11 (0.71%) VBScript
8 9 (0.58%) JavaScript
8 9 (0.58%) Perl
8 9 (0.58%) T-SQL
8 9 (0.58%) VB
9 7 (0.45%) C++
9 7 (0.45%) Shell Script
10 6 (0.39%) ES6
10 6 (0.39%) VBA
11 4 (0.26%) MATLAB
11 4 (0.26%) PHP
11 4 (0.26%) R
11 4 (0.26%) Ruby
Qualifications
1 137 (8.89%) Security Cleared
2 97 (6.29%) SC Cleared
3 87 (5.65%) Microsoft Certification
4 51 (3.31%) Degree
5 46 (2.99%) DBS Check
6 43 (2.79%) Cisco Certification
7 40 (2.60%) MCSE
8 34 (2.21%) MCSA
9 31 (2.01%) CCNA
10 26 (1.69%) MCP
11 22 (1.43%) DV Cleared
12 18 (1.17%) CCNP
12 18 (1.17%) ITIL Foundation Certificate
13 14 (0.91%) ITIL Certification
14 12 (0.78%) A+ Certification
15 10 (0.65%) JNCIA
16 9 (0.58%) MCDST
17 7 (0.45%) Computer Science Degree
17 7 (0.45%) MOS
18 6 (0.39%) RHCE
Quality Assurance & Compliance
1 119 (7.72%) SLA
2 13 (0.84%) GDPR
3 12 (0.78%) PMO
4 5 (0.32%) ISO/IEC 27001
5 4 (0.26%) GxP
5 4 (0.26%) QA
6 3 (0.19%) PCI DSS
6 3 (0.19%) Sarbanes-Oxley
7 2 (0.13%) Disclosure Scotland
8 1 (0.065%) Cyber Essentials
8 1 (0.065%) Def Stans
8 1 (0.065%) HIPAA
8 1 (0.065%) ISO/IEC 20000
System Software
1 643 (41.73%) Active Directory
2 104 (6.75%) VMware Infrastructure
3 55 (3.57%) Hyper-V
4 43 (2.79%) XenApp
5 28 (1.82%) Microsoft App-V
6 25 (1.62%) VMware ESXi
6 25 (1.62%) XenDesktop
7 23 (1.49%) vSphere
8 22 (1.43%) Virtual Machines
9 16 (1.04%) BitLocker
9 16 (1.04%) Virtual Desktop
10 10 (0.65%) Docker
11 9 (0.58%) Virtual Servers
12 7 (0.45%) Citrix Hypervisor
13 6 (0.39%) Terminal Services
13 6 (0.39%) VMware Workstation
14 4 (0.26%) Firmware
14 4 (0.26%) NFS
14 4 (0.26%) Terminal Server
15 3 (0.19%) Snort
Systems Management
1 252 (16.35%) SCCM
2 28 (1.82%) AirWatch
3 27 (1.75%) Microsoft Intune
4 26 (1.69%) Jamf Pro
5 21 (1.36%) SCOM
6 18 (1.17%) Single Sign-On
7 17 (1.10%) Ansible
8 14 (0.91%) Systems Management Server (SMS)
9 13 (0.84%) Puppet
10 12 (0.78%) WSUS
11 10 (0.65%) CA Single Sign-On
12 9 (0.58%) Kubernetes
13 8 (0.52%) Backup Exec
13 8 (0.52%) Failover Clustering
13 8 (0.52%) ZABBIX
14 7 (0.45%) FortiGate
14 7 (0.45%) Opscode Chef
14 7 (0.45%) vCenter Server
15 6 (0.39%) Kibana
15 6 (0.39%) NetBackup
Vendors
1 554 (35.95%) Microsoft
2 206 (13.37%) VMware
3 159 (10.32%) Citrix
4 157 (10.19%) Cisco
5 112 (7.27%) Apple
6 80 (5.19%) HP
7 47 (3.05%) ServiceNow
8 38 (2.47%) Oracle
9 29 (1.88%) Dell
10 28 (1.82%) Remedy
11 26 (1.69%) Juniper
12 21 (1.36%) Red Hat
13 20 (1.30%) Ivanti
14 18 (1.17%) Meraki
15 17 (1.10%) Avaya
16 16 (1.04%) iManage
16 16 (1.04%) McAfee
17 15 (0.97%) CA
17 15 (0.97%) Splunk
17 15 (0.97%) Wyse