Period
to 2 April 2020

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies during the 6 months to 2 April 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
2 Apr 2020
Same period 2019 Same period 2018
Rank 95 173 160
Rank change year-on-year +78 -13 +2
Contract jobs requiring a Support Engineer 1,481 1,620 1,792
As % of all contract jobs advertised in the UK 2.39% 1.68% 1.76%
As % of the Job Titles category 2.55% 1.77% 1.86%
Number of daily rates quoted 866 927 1,027
Median daily rate £190 £200 £200
Median daily rate % change year-on-year -5.00% - -
10th Percentile £120 £113 £115
90th Percentile £410 £429 £424
UK excluding London median daily rate £175 £200 £210
% change year-on-year -12.50% -4.76% +9.80%
Number of hourly rates quoted 259 256 310
Median hourly rate £17.50 £16.00 £16.50
Median hourly rate % change year-on-year +9.38% -3.03% +3.13%
10th Percentile £12.50 £11.38 £11.85
90th Percentile £25.90 £26.00 £23.50
UK excluding London median hourly rate £17.50 £15.49 £15.50
% change year-on-year +12.99% -0.08% +0.47%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 58,014 91,276 96,527
% of contract IT jobs with a recognized job title 93.80% 94.68% 94.96%
Number of daily rates quoted 36,877 60,451 63,602
Median daily rate £460 £463 £450
Median daily rate % change year-on-year -0.54% +2.78% +5.88%
10th Percentile £228 £273 £263
90th Percentile £650 £650 £631
UK excluding London median daily rate £425 £425 £405
% change year-on-year - +4.94% +1.25%
Number of hourly rates quoted 2,477 2,821 2,915
Median hourly rate £20.00 £18.70 £18.60
Median hourly rate % change year-on-year +6.95% +0.54% +0.54%
10th Percentile £11.85 £11.04 £11.00
90th Percentile £52.25 £50.00 £48.00
Median hourly rate £18.90 £17.50 £17.50
% change year-on-year +8.00% - -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 2 April 2020.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 2 April 2020.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 2 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +73 1,322 £190 -5.00% 585
UK excluding London +66 1,061 £175 -12.50% 488
London +47 388 £220 +10.00% 137
South East +60 308 £200 -6.98% 139
North of England +86 198 £171 -19.41% 120
South West +33 184 £175 -12.50% 51
Midlands +50 126 £158 -22.22% 64
East of England +28 116 £183 +7.35% 74
North West +54 97 £160 -24.71% 59
Yorkshire +54 75 £235 +17.50% 37
Scotland +16 73 £155 +14.81% 14
West Midlands +43 72 £190 -41.54% 38
East Midlands +27 54 £150 -16.67% 26
Wales +41 44 £210 +12.00% 25
Work from Home +29 33 £388 +34.78% 18
North East +23 27 £185 -15.43% 24
Northern Ireland +16 12 £100 -66.67% 1

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 2 April 2020, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 1,012 (68.33%) Windows
2 584 (39.43%) Active Directory
3 533 (35.99%) Windows 10
4 495 (33.42%) Office 365
5 469 (31.67%) Microsoft
6 377 (25.46%) Windows 7
7 281 (18.97%) Microsoft Office
8 268 (18.10%) Windows Server
9 213 (14.38%) SCCM
10 211 (14.25%) ITIL
11 179 (12.09%) VMware
12 176 (11.88%) Security Cleared
13 146 (9.86%) Problem-Solving
14 124 (8.37%) Cisco
15 120 (8.10%) Finance
16 119 (8.04%) Migration
17 117 (7.90%) LAN
18 115 (7.77%) Azure
19 114 (7.70%) Citrix
20 105 (7.09%) Public Sector
21 103 (6.95%) Windows Server 2012
22 102 (6.89%) SC Cleared
22 102 (6.89%) Apple
22 102 (6.89%) SQL
23 100 (6.75%) MS Exchange
23 100 (6.75%) VMware Infrastructure
24 94 (6.35%) Windows Server 2008
25 93 (6.28%) WAN
25 93 (6.28%) Firewall
26 92 (6.21%) SLA

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (6.75%) MS Exchange
2 82 (5.54%) SharePoint
3 76 (5.13%) Skype for Business
4 33 (2.23%) Exchange Server 2010
5 31 (2.09%) Exchange Server 2013
6 19 (1.28%) IIS
7 18 (1.22%) Exchange Server 2007
8 15 (1.01%) Apache
9 8 (0.54%) Tomcat
10 7 (0.47%) Blackberry Enterprise Server
11 6 (0.41%) Exchange Server 2003
12 5 (0.34%) Documentum
12 5 (0.34%) IBM Notes
13 3 (0.20%) Confluence
13 3 (0.20%) SharePoint 2010
14 2 (0.14%) Apache Spark
14 2 (0.14%) BizTalk Server
14 2 (0.14%) Exchange Server 2000
14 2 (0.14%) MS Project Server
15 1 (0.068%) Mule
Applications
1 281 (18.97%) Microsoft Office
2 47 (3.17%) Microsoft Excel
3 31 (2.09%) Microsoft PowerPoint
4 12 (0.81%) MS Visio
5 8 (0.54%) Microsoft Project
6 7 (0.47%) Acrobat
7 6 (0.41%) Spreadsheet
8 3 (0.20%) Photoshop
9 2 (0.14%) Adobe Creative Suite
10 1 (0.068%) Adobe Captivate
10 1 (0.068%) AutoCAD
10 1 (0.068%) Houdini
10 1 (0.068%) Maya
10 1 (0.068%) Mozilla Thunderbird
10 1 (0.068%) SOLIDWORKS
Business Applications
1 6 (0.41%) Remedy ITSM
2 4 (0.27%) Dynamics CRM
2 4 (0.27%) Teamcenter
3 2 (0.14%) Elite 3E
3 2 (0.14%) FLEXCUBE
3 2 (0.14%) Oracle Procure-to-Pay
4 1 (0.068%) assyst
4 1 (0.068%) Carpe Diem
4 1 (0.068%) Dynamics AX
4 1 (0.068%) Line 500
4 1 (0.068%) NetSuite
4 1 (0.068%) SAP HR
4 1 (0.068%) SAP MM
4 1 (0.068%) SAP S/4HANA
4 1 (0.068%) SystmOne
4 1 (0.068%) Unica
4 1 (0.068%) Workfront
Cloud Services
1 495 (33.42%) Office 365
2 115 (7.77%) Azure
3 32 (2.16%) AWS
4 20 (1.35%) Azure Active Directory
5 19 (1.28%) G Suite
6 18 (1.22%) OneDrive
7 12 (0.81%) IaaS
7 12 (0.81%) SaaS
8 8 (0.54%) Power Platform
9 6 (0.41%) GCP
9 6 (0.41%) PaaS
10 4 (0.27%) Microsoft Flow
10 4 (0.27%) Mimecast
10 4 (0.27%) PowerApps
10 4 (0.27%) Slack
11 2 (0.14%) Amazon CloudWatch
11 2 (0.14%) Azure Data Factory
11 2 (0.14%) Datadog
11 2 (0.14%) ShareGate
11 2 (0.14%) Trello
Communications & Networking
1 117 (7.90%) LAN
2 93 (6.28%) Firewall
2 93 (6.28%) WAN
3 91 (6.14%) DNS
4 83 (5.60%) Skype
5 77 (5.20%) DHCP
6 69 (4.66%) VPN
7 64 (4.32%) VoIP
8 61 (4.12%) TCP/IP
9 40 (2.70%) Wireless
10 37 (2.50%) Internet
11 29 (1.96%) SAN
12 26 (1.76%) Remote Desktop
12 26 (1.76%) VLAN
13 23 (1.55%) Wi-Fi
14 20 (1.35%) Network Security
15 14 (0.95%) BGP
15 14 (0.95%) MPLS
15 14 (0.95%) Unified Communications
16 13 (0.88%) WLAN
Database & Business Intelligence
1 57 (3.85%) SQL Server
2 12 (0.81%) MySQL
3 11 (0.74%) Oracle Database
4 10 (0.68%) SQL Server 2008
5 8 (0.54%) Power BI
5 8 (0.54%) SQL Server 2012
5 8 (0.54%) SQL Server 2016
6 7 (0.47%) SQL Server 2017
7 6 (0.41%) Big Data
7 6 (0.41%) SQL Server 2014
8 5 (0.34%) Data Warehouse
8 5 (0.34%) Electronic Patient Records
8 5 (0.34%) MongoDB
9 3 (0.20%) DB2
9 3 (0.20%) Hadoop
9 3 (0.20%) NoSQL
9 3 (0.20%) PostgreSQL
9 3 (0.20%) SQL Server 2005
9 3 (0.20%) SQL Server Integration Services
9 3 (0.20%) SQL Server Reporting Services
Development Applications
1 14 (0.95%) JIRA
2 9 (0.61%) Git (software)
3 8 (0.54%) Sonatype Nexus
4 6 (0.41%) Hudson
5 5 (0.34%) AdminStudio
5 5 (0.34%) InstallShield
6 4 (0.27%) MSI
6 4 (0.27%) Subversion
6 4 (0.27%) Team Foundation Server
7 3 (0.20%) Bitbucket
7 3 (0.20%) Cucumber
7 3 (0.20%) Fiddler
7 3 (0.20%) Jenkins
7 3 (0.20%) Oracle Forms
8 2 (0.14%) Redmine
8 2 (0.14%) Visual Studio
9 1 (0.068%) VSS/SourceSafe
General
1 120 (8.10%) Finance
2 105 (7.09%) Public Sector
3 60 (4.05%) Telecoms
4 35 (2.36%) Manufacturing
5 34 (2.30%) Marketing
6 30 (2.03%) Electronics
7 28 (1.89%) Banking
8 25 (1.69%) Retail
9 11 (0.74%) Front Office
9 11 (0.74%) Investment Banking
9 11 (0.74%) Law
10 9 (0.61%) German Language
11 8 (0.54%) Legal
11 8 (0.54%) Local Government
11 8 (0.54%) Military
12 7 (0.47%) Back Office
13 6 (0.41%) Advertising
13 6 (0.41%) Financial Institution
13 6 (0.41%) Italian Language
14 5 (0.34%) Games
Libraries, Frameworks & Software Standards
1 19 (1.28%) .NET
2 13 (0.88%) Web Services
3 7 (0.47%) LDAP
4 6 (0.41%) .NET Framework
4 6 (0.41%) LAMP
5 5 (0.34%) XML
6 4 (0.27%) HTML
7 3 (0.20%) AngularJS
7 3 (0.20%) FIX Protocol
7 3 (0.20%) JSON
7 3 (0.20%) Kafka
7 3 (0.20%) Memcached
8 2 (0.14%) ASP.NET Web API
8 2 (0.14%) LINQ
8 2 (0.14%) MDX
8 2 (0.14%) Middleware
8 2 (0.14%) Node.js
8 2 (0.14%) ODBC
8 2 (0.14%) SAML
8 2 (0.14%) Software Packaging
Miscellaneous
1 82 (5.54%) Analytical Skills
2 71 (4.79%) Driving Licence
3 44 (2.97%) NHS
4 35 (2.36%) Data Centre
5 33 (2.23%) Management Information System
5 33 (2.23%) Video Conferencing
6 32 (2.16%) Self-Motivation
7 31 (2.09%) Blackberry
8 28 (1.89%) iPhone
9 25 (1.69%) Smartphone
10 19 (1.28%) iPad
11 17 (1.15%) User Experience
12 14 (0.95%) Clustering
12 14 (0.95%) PKI
13 9 (0.61%) BYOD
13 9 (0.61%) Fat Client
13 9 (0.61%) Thin Client
14 8 (0.54%) Enterprise Software
14 8 (0.54%) Hedge funds
15 7 (0.47%) Replication
Operating Systems
1 1,012 (68.33%) Windows
2 533 (35.99%) Windows 10
3 377 (25.46%) Windows 7
4 268 (18.10%) Windows Server
5 103 (6.95%) Windows Server 2012
6 94 (6.35%) Windows Server 2008
7 89 (6.01%) Linux
8 68 (4.59%) Windows Server 2016
9 64 (4.32%) Apple iOS
10 52 (3.51%) Android
11 48 (3.24%) Mac OS
12 41 (2.77%) Windows 8
13 35 (2.36%) Mac OS X
13 35 (2.36%) Windows XP
14 29 (1.96%) Unix
15 22 (1.49%) Windows Server 2003
16 17 (1.15%) Windows Server 2019
17 9 (0.61%) Windows Vista
18 8 (0.54%) Red Hat Enterprise Linux
18 8 (0.54%) Windows 2000
Processes & Methodologies
1 211 (14.25%) ITIL
2 146 (9.86%) Problem-Solving
3 119 (8.04%) Migration
4 83 (5.60%) Infrastructure Engineering
5 69 (4.66%) Incident Management
6 64 (4.32%) Break/Fix
7 57 (3.85%) Service Management
8 50 (3.38%) Business Intelligence
9 47 (3.17%) ITSM
10 45 (3.04%) Service Delivery
11 40 (2.70%) Asset Management
12 32 (2.16%) Change Management
13 30 (2.03%) Digital Marketing
13 30 (2.03%) Programme Management
14 29 (1.96%) Configuration Management
14 29 (1.96%) Problem Management
15 26 (1.76%) Preventative Maintenance
16 24 (1.62%) Network Management
17 22 (1.49%) Continuous Improvement
17 22 (1.49%) Time Management
Programming Languages
1 102 (6.89%) SQL
2 78 (5.27%) PowerShell
3 33 (2.23%) Java
4 32 (2.16%) Python
5 19 (1.28%) Bash Shell
6 18 (1.22%) Perl
7 16 (1.08%) JavaScript
8 14 (0.95%) C#
9 13 (0.88%) Shell Script
10 10 (0.68%) C++
11 9 (0.61%) VB
12 8 (0.54%) VBScript
13 7 (0.47%) PHP
14 6 (0.41%) R
14 6 (0.41%) Ruby
15 5 (0.34%) T-SQL
16 4 (0.27%) C
16 4 (0.27%) PL/SQL
17 3 (0.20%) VBA
18 2 (0.14%) Data Analysis Expressions (DAX)
Qualifications
1 176 (11.88%) Security Cleared
2 102 (6.89%) SC Cleared
3 74 (5.00%) Microsoft Certification
4 53 (3.58%) MCSE
5 50 (3.38%) Degree
6 36 (2.43%) Cisco Certification
7 31 (2.09%) CCNA
8 27 (1.82%) DBS Check
8 27 (1.82%) MCP
9 24 (1.62%) A+ Certification
10 23 (1.55%) DV Cleared
11 19 (1.28%) MCSA
12 17 (1.15%) ITIL Certification
13 14 (0.95%) Computer Science Degree
14 11 (0.74%) CCNP
14 11 (0.74%) MCITP
15 10 (0.68%) ITIL Foundation Certificate
15 10 (0.68%) MCDST
16 7 (0.47%) ACSP
16 7 (0.47%) MCTS
Quality Assurance & Compliance
1 92 (6.21%) SLA
2 7 (0.47%) QA
3 5 (0.34%) HL7
4 4 (0.27%) GDPR
4 4 (0.27%) ISO/IEC 27001
5 3 (0.20%) GxP
5 3 (0.20%) PMO
6 2 (0.14%) Cyber Essentials
6 2 (0.14%) PCI DSS
6 2 (0.14%) Sarbanes-Oxley
7 1 (0.068%) Government Security Classifications
7 1 (0.068%) NCSC
7 1 (0.068%) SSAE 16
System Software
1 584 (39.43%) Active Directory
2 100 (6.75%) VMware Infrastructure
3 70 (4.73%) Hyper-V
4 32 (2.16%) XenApp
5 24 (1.62%) Virtual Machines
5 24 (1.62%) VMware ESXi
5 24 (1.62%) vSphere
6 20 (1.35%) Virtual Servers
7 12 (0.81%) Microsoft App-V
7 12 (0.81%) XenDesktop
8 9 (0.61%) Virtual Desktop
9 7 (0.47%) VMware Server
10 6 (0.41%) BitLocker
10 6 (0.41%) Citrix Hypervisor
10 6 (0.41%) Terminal Services
11 5 (0.34%) Firmware
12 4 (0.27%) Microsoft Virtual Server
12 4 (0.27%) VMware NSX
12 4 (0.27%) VMware Workstation
13 2 (0.14%) VirtualBox
Systems Management
1 213 (14.38%) SCCM
2 32 (2.16%) Microsoft Intune
3 28 (1.89%) WSUS
4 20 (1.35%) Jamf Pro
5 17 (1.15%) AirWatch
6 16 (1.08%) SCOM
7 12 (0.81%) Ansible
8 11 (0.74%) Norton AntiVirus
9 10 (0.68%) Backup Exec
9 10 (0.68%) Puppet
9 10 (0.68%) Single Sign-On
10 8 (0.54%) Microsoft Clustering
11 7 (0.47%) NetBackup
11 7 (0.47%) Systems Management Server (SMS)
11 7 (0.47%) vCenter Server
12 6 (0.41%) OpenView Configuration Management
12 6 (0.41%) Opscode Chef
13 5 (0.34%) FortiGate
13 5 (0.34%) Nagios
13 5 (0.34%) ThinApp
Vendors
1 469 (31.67%) Microsoft
2 179 (12.09%) VMware
3 124 (8.37%) Cisco
4 114 (7.70%) Citrix
5 102 (6.89%) Apple
6 80 (5.40%) HP
7 41 (2.77%) Google
7 41 (2.77%) ServiceNow
8 40 (2.70%) Oracle
9 37 (2.50%) SAP
10 26 (1.76%) Bloomberg
10 26 (1.76%) Fujitsu
11 25 (1.69%) Ivanti
12 22 (1.49%) McAfee
13 21 (1.42%) Adobe
13 21 (1.42%) Juniper
13 21 (1.42%) NetApp
13 21 (1.42%) Remedy
14 20 (1.35%) Dell
15 17 (1.15%) CheckPoint