Period
to 16 September 2019

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies during the 6 months to 16 September 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
16 Sep 2019
Same period 2018 Same period 2017
Rank 126 146 158
Rank change year-on-year +20 +12 -18
Contract jobs requiring a Support Engineer 1,792 1,904 1,627
As % of all contract IT jobs advertised in the UK 2.02% 1.88% 1.66%
As % of the Job Titles category 2.14% 1.98% 1.75%
Number of daily rates quoted 1,053 1,000 939
UK median daily rate £200 £198 £200
Median daily rate % change year-on-year +1.27% -1.25% -24.53%
10th Percentile £115 £113 £113
90th Percentile £425 £406 £425
UK excluding London median daily rate £200 £190 £200
% change year-on-year +5.26% -5.00% -25.93%
Number of hourly rates quoted 270 395 302
UK median hourly rate £16.68 £17.50 £15.60
Median hourly rate % change year-on-year -4.67% +12.22% +0.61%
10th Percentile £12.00 £11.17 £11.25
90th Percentile £35.50 £23.75 £24.95
UK excluding London median hourly rate £15.70 £15.86 £14.50
% change year-on-year -1.01% +9.38% -4.92%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 83,661 96,061 92,857
% of contract IT jobs with a recognized job title 94.23% 94.75% 94.95%
Number of daily rates quoted 54,914 62,983 60,587
UK median daily rate £463 £450 £438
Median daily rate % change year-on-year +2.78% +2.86% +2.94%
10th Percentile £263 £269 £263
90th Percentile £649 £638 £625
UK excluding London median daily rate £425 £415 £400
% change year-on-year +2.41% +3.75% +2.56%
Number of hourly rates quoted 2,904 3,102 2,798
UK median hourly rate £20.00 £17.87 £18.92
Median hourly rate % change year-on-year +11.95% -5.58% -0.42%
10th Percentile £11.17 £11.00 £10.75
90th Percentile £52.50 £48.25 £48.75
UK excluding London median hourly rate £18.50 £17.50 £18.00
% change year-on-year +5.71% -2.78% -3.36%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 16 September 2019.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 16 September 2019.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 16 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 1,596 £200 +2.56% 1,010
UK excluding London +27 1,177 £200 +5.26% 840
London +13 559 £205 +2.50% 231
South East +8 366 £225 +20.00% 276
South West +29 214 £175 -6.67% 136
North of England +23 197 £175 -20.45% 160
Midlands +20 151 £190 +11.76% 119
East of England -5 109 £151 -13.71% 88
North West +16 99 £200 +12.68% 92
West Midlands +9 96 £200 +5.26% 74
Scotland +27 93 £200 -23.08% 39
Yorkshire +28 83 £165 -21.43% 49
East Midlands +12 52 £170 -0.29% 44
Wales +42 43 £183 -0.68% 20
North East +3 15 £160 -38.46% 19
Northern Ireland -9 5 £175 -5.41% 2

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 September 2019, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 1,224 (68.30%) Windows
2 710 (39.62%) Active Directory
3 697 (38.90%) Windows 10
4 601 (33.54%) Microsoft
5 509 (28.40%) Office 365
6 495 (27.62%) Windows 7
7 359 (20.03%) Microsoft Office
8 300 (16.74%) Windows Server
9 298 (16.63%) ITIL
10 282 (15.74%) SCCM
11 236 (13.17%) Finance
12 209 (11.66%) VMware
13 181 (10.10%) Cisco
14 171 (9.54%) SLA
15 169 (9.43%) Problem-Solving
16 160 (8.93%) Security Cleared
17 151 (8.43%) Windows Server 2012
18 144 (8.04%) Windows Server 2008
19 141 (7.87%) Citrix
20 138 (7.70%) Azure
21 136 (7.59%) MS Exchange
21 136 (7.59%) SQL
22 132 (7.37%) DNS
23 128 (7.14%) Migration
24 124 (6.92%) Firewall
25 121 (6.75%) Apple
26 120 (6.70%) Linux
27 119 (6.64%) WAN
28 117 (6.53%) LAN
29 112 (6.25%) SQL Server

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 136 (7.59%) MS Exchange
2 85 (4.74%) SharePoint
3 71 (3.96%) Skype for Business
4 37 (2.06%) Exchange Server 2010
5 30 (1.67%) Exchange Server 2013
6 27 (1.51%) IIS
7 19 (1.06%) Confluence
8 14 (0.78%) IBM Notes
9 11 (0.61%) Blackberry Enterprise Server
9 11 (0.61%) Exchange Server 2007
10 9 (0.50%) Tomcat
11 8 (0.45%) Exchange Server 2003
12 6 (0.33%) WebLogic
12 6 (0.33%) WebSphere
12 6 (0.33%) WildFly
13 5 (0.28%) Apache
13 5 (0.28%) BizTalk Server
13 5 (0.28%) SharePoint 2010
14 4 (0.22%) Exchange Server 2000
14 4 (0.22%) SharePoint Server
Applications
1 359 (20.03%) Microsoft Office
2 31 (1.73%) Microsoft Excel
3 13 (0.73%) Microsoft PowerPoint
4 12 (0.67%) MS Visio
5 7 (0.39%) AutoCAD
5 7 (0.39%) CATIA
6 6 (0.33%) Pro/ENGINEER
6 6 (0.33%) PTC Creo
7 4 (0.22%) Microsoft Project
8 3 (0.17%) Acrobat
8 3 (0.17%) Spreadsheet
8 3 (0.17%) Stata
9 2 (0.11%) Revit
9 2 (0.11%) SPSS
10 1 (0.056%) Adobe After Effects
10 1 (0.056%) Adobe Creative Suite
10 1 (0.056%) InDesign
10 1 (0.056%) Photoshop
10 1 (0.056%) SOLIDWORKS
Business Applications
1 36 (2.01%) Elite 3E
2 6 (0.33%) Misys Opics
2 6 (0.33%) Remedy ITSM
3 4 (0.22%) Dynamics CRM
3 4 (0.22%) Eikon
4 3 (0.17%) Visualfiles
5 2 (0.11%) assyst
5 2 (0.11%) Sonata
6 1 (0.056%) Dynamics NAV
6 1 (0.056%) Magento
6 1 (0.056%) NetSuite
6 1 (0.056%) Retail-J
6 1 (0.056%) Salesforce.com CRM
6 1 (0.056%) SystmOne
6 1 (0.056%) Towers Watson Igloo
Cloud Services
1 509 (28.40%) Office 365
2 138 (7.70%) Azure
3 38 (2.12%) AWS
4 35 (1.95%) Azure Active Directory
5 26 (1.45%) G Suite
6 23 (1.28%) PaaS
7 22 (1.23%) IaaS
8 18 (1.00%) OneDrive
9 13 (0.73%) SaaS
10 9 (0.50%) Slack
11 6 (0.33%) GCP
11 6 (0.33%) Google Drive
11 6 (0.33%) Google Sheets
11 6 (0.33%) Power Platform
11 6 (0.33%) Trello
12 5 (0.28%) Google Docs
12 5 (0.28%) Mimecast
13 4 (0.22%) Dropbox
14 3 (0.17%) Cloud Computing
14 3 (0.17%) Dynamics 365
Communications & Networking
1 132 (7.37%) DNS
2 124 (6.92%) Firewall
3 119 (6.64%) WAN
4 117 (6.53%) LAN
5 110 (6.14%) DHCP
5 110 (6.14%) VPN
6 98 (5.47%) TCP/IP
7 94 (5.25%) Skype
8 90 (5.02%) Wireless
9 84 (4.69%) VoIP
10 53 (2.96%) Internet
11 44 (2.46%) Wi-Fi
12 40 (2.23%) SAN
13 34 (1.90%) Remote Desktop
14 30 (1.67%) VLAN
15 19 (1.06%) MPLS
16 18 (1.00%) WLAN
17 17 (0.95%) Ethernet
18 16 (0.89%) WebEx
19 15 (0.84%) Cisco IOS
Database & Business Intelligence
1 112 (6.25%) SQL Server
2 40 (2.23%) SQL Server Reporting Services
3 17 (0.95%) SQL Server 2012
4 15 (0.84%) MySQL
4 15 (0.84%) SQL Server 2008
5 13 (0.73%) Oracle Database
6 10 (0.56%) SQL Server 2005
6 10 (0.56%) SQL Server Integration Services
7 8 (0.45%) Relational Database
7 8 (0.45%) SQL Server 2017
8 7 (0.39%) Big Data
8 7 (0.39%) Data Warehouse
8 7 (0.39%) PostgreSQL
8 7 (0.39%) SQL Server Analysis Services
9 6 (0.33%) Microsoft Analysis Services
9 6 (0.33%) Oracle Database 10g
9 6 (0.33%) Power BI
10 5 (0.28%) SQL Server 2014
10 5 (0.28%) SQL Server 2016
11 3 (0.17%) Amazon RDS
Development Applications
1 30 (1.67%) JIRA
2 17 (0.95%) Git (software)
3 6 (0.33%) Team Foundation Server
3 6 (0.33%) Visual Studio
4 4 (0.22%) Jenkins
4 4 (0.22%) MSI
5 3 (0.17%) Hudson
6 2 (0.11%) Atlassian Bamboo
6 2 (0.11%) Bitbucket
6 2 (0.11%) Visual Studio Team System
7 1 (0.056%) Bitbucket Server
7 1 (0.056%) ClearCase
7 1 (0.056%) ClearQuest
7 1 (0.056%) IBM UrbanCode
7 1 (0.056%) Oracle Forms
7 1 (0.056%) SQL Server Management Studio (SSMS)
7 1 (0.056%) TeamCity
7 1 (0.056%) TestRail
7 1 (0.056%) Zephyr
General
1 236 (13.17%) Finance
2 104 (5.80%) Public Sector
3 96 (5.36%) Telecoms
4 60 (3.35%) Legal
5 58 (3.24%) Manufacturing
6 52 (2.90%) Banking
7 39 (2.18%) Electronics
8 35 (1.95%) Marketing
9 33 (1.84%) Retail
10 23 (1.28%) Law
11 19 (1.06%) Investment Banking
12 15 (0.84%) Back Office
13 12 (0.67%) German Language
14 11 (0.61%) French Language
15 9 (0.50%) Local Government
16 6 (0.33%) Advertising
16 6 (0.33%) Front Office
17 4 (0.22%) Italian Language
17 4 (0.22%) Military
18 3 (0.17%) Publishing
Libraries, Frameworks & Software Standards
1 22 (1.23%) HTML
2 15 (0.84%) .NET
2 15 (0.84%) Web Services
3 14 (0.78%) Java RMI
4 11 (0.61%) CSS
5 10 (0.56%) LDAP
5 10 (0.56%) React
5 10 (0.56%) Redux
6 8 (0.45%) Middleware
6 8 (0.45%) Software Packaging
6 8 (0.45%) XML
7 7 (0.39%) ASP.NET
8 6 (0.33%) ASP.NET MVC
9 5 (0.28%) Spring
9 5 (0.28%) Spring Boot
10 4 (0.22%) .NET Framework
11 3 (0.17%) 802.1X
11 3 (0.17%) Elastic Stack
11 3 (0.17%) LAMP
12 2 (0.11%) SAML
Miscellaneous
1 87 (4.85%) Analytical Skills
2 52 (2.90%) Data Centre
3 51 (2.85%) iPhone
3 51 (2.85%) Self-Motivation
4 45 (2.51%) Smartphone
5 42 (2.34%) Blackberry
5 42 (2.34%) NHS
5 42 (2.34%) Video Conferencing
6 31 (1.73%) Driving Licence
7 22 (1.23%) Management Information System
7 22 (1.23%) PKI
8 20 (1.12%) User Experience
9 16 (0.89%) Clustering
9 16 (0.89%) iPad
10 13 (0.73%) Enterprise Software
11 11 (0.61%) Handset
12 10 (0.56%) BYOD
12 10 (0.56%) Client/Server
12 10 (0.56%) Credit Risk
13 9 (0.50%) Fat Client
Operating Systems
1 1,224 (68.30%) Windows
2 697 (38.90%) Windows 10
3 495 (27.62%) Windows 7
4 300 (16.74%) Windows Server
5 151 (8.43%) Windows Server 2012
6 144 (8.04%) Windows Server 2008
7 120 (6.70%) Linux
8 99 (5.52%) Windows 8
9 89 (4.97%) Apple iOS
10 84 (4.69%) Android
11 70 (3.91%) Mac OS
12 49 (2.73%) Unix
13 48 (2.68%) Mac OS X
14 42 (2.34%) Windows XP
15 25 (1.40%) Windows Server 2003
16 11 (0.61%) Red Hat Enterprise Linux
17 10 (0.56%) SUSE
18 9 (0.50%) Ubuntu
19 6 (0.33%) Windows Vista
20 5 (0.28%) Windows 2000 Server
Processes & Methodologies
1 298 (16.63%) ITIL
2 169 (9.43%) Problem-Solving
3 128 (7.14%) Migration
4 103 (5.75%) Incident Management
5 92 (5.13%) Infrastructure Engineering
6 61 (3.40%) Break/Fix
7 60 (3.35%) Service Management
8 59 (3.29%) Service Delivery
9 55 (3.07%) ITSM
10 47 (2.62%) Business Intelligence
10 47 (2.62%) Time Management
11 45 (2.51%) Asset Management
12 44 (2.46%) Root Cause Analysis
13 42 (2.34%) Change Management
13 42 (2.34%) Problem Management
14 41 (2.29%) Data Modelling
15 40 (2.23%) Mobile Device Management
16 39 (2.18%) Document Management
17 34 (1.90%) Configuration Management
17 34 (1.90%) Network Management
Programming Languages
1 136 (7.59%) SQL
2 93 (5.19%) PowerShell
3 37 (2.06%) Python
4 34 (1.90%) Bash Shell
5 30 (1.67%) JavaScript
6 28 (1.56%) Java
7 21 (1.17%) C
8 17 (0.95%) C#
9 15 (0.84%) T-SQL
10 12 (0.67%) VB
11 11 (0.61%) C++
12 10 (0.56%) ES6
12 10 (0.56%) VBA
13 9 (0.50%) PHP
13 9 (0.50%) Shell Script
13 9 (0.50%) VBScript
14 7 (0.39%) Perl
15 6 (0.33%) MATLAB
15 6 (0.33%) VB6
16 4 (0.22%) Ruby
Qualifications
1 160 (8.93%) Security Cleared
2 99 (5.52%) SC Cleared
3 80 (4.46%) Microsoft Certification
4 70 (3.91%) Cisco Certification
5 52 (2.90%) Degree
6 48 (2.68%) CCNA
7 38 (2.12%) MCSE
8 34 (1.90%) DBS Check
8 34 (1.90%) DV Cleared
9 29 (1.62%) MCP
10 28 (1.56%) CCNP
11 26 (1.45%) MCSA
12 18 (1.00%) ITIL Foundation Certificate
13 16 (0.89%) ITIL Certification
14 10 (0.56%) Computer Science Degree
15 9 (0.50%) JNCIA
16 8 (0.45%) MCITP
16 8 (0.45%) VMware Certified Professional (VCP)
17 7 (0.39%) A+ Certification
18 6 (0.33%) MBCS
Quality Assurance & Compliance
1 171 (9.54%) SLA
2 7 (0.39%) QA
3 5 (0.28%) ISO/IEC 27001
4 4 (0.22%) PMO
5 2 (0.11%) GDPR
5 2 (0.11%) HL7
5 2 (0.11%) PCI DSS
6 1 (0.056%) Cyber Essentials
6 1 (0.056%) HIPAA
6 1 (0.056%) ISO/IEC 20000
System Software
1 710 (39.62%) Active Directory
2 104 (5.80%) VMware Infrastructure
3 82 (4.58%) Hyper-V
4 46 (2.57%) XenApp
5 27 (1.51%) Virtual Machines
6 24 (1.34%) XenDesktop
7 23 (1.28%) Microsoft App-V
8 22 (1.23%) VMware ESXi
9 16 (0.89%) BitLocker
9 16 (0.89%) vSphere
10 11 (0.61%) Virtual Desktop
11 9 (0.50%) Virtual Servers
12 8 (0.45%) Terminal Services
13 7 (0.39%) Firmware
14 6 (0.33%) VMware Workstation
15 5 (0.28%) Citrix Hypervisor
16 4 (0.22%) Docker
16 4 (0.22%) vCloud
16 4 (0.22%) VMware Server
16 4 (0.22%) Xen
Systems Management
1 282 (15.74%) SCCM
2 38 (2.12%) Jamf Pro
3 35 (1.95%) Microsoft Intune
4 26 (1.45%) SCOM
5 20 (1.12%) WSUS
6 17 (0.95%) AirWatch
7 11 (0.61%) Ansible
8 10 (0.56%) FortiGate
8 10 (0.56%) NetBackup
9 9 (0.50%) Backup Exec
9 9 (0.50%) Cisco Prime
9 9 (0.50%) Microsoft Data Protection Manager
9 9 (0.50%) Systems Management Server (SMS)
10 8 (0.45%) Single Sign-On
11 7 (0.39%) Failover Clustering
12 6 (0.33%) Microsoft Clustering
12 6 (0.33%) vCenter Server
13 5 (0.28%) Kubernetes
13 5 (0.28%) Netcool
13 5 (0.28%) Norton AntiVirus
Vendors
1 601 (33.54%) Microsoft
2 209 (11.66%) VMware
3 181 (10.10%) Cisco
4 141 (7.87%) Citrix
5 121 (6.75%) Apple
6 73 (4.07%) HP
7 55 (3.07%) ServiceNow
8 52 (2.90%) Oracle
9 39 (2.18%) Dell
10 37 (2.06%) iManage
10 37 (2.06%) SAP
11 33 (1.84%) Remedy
12 32 (1.79%) LexisNexis
13 27 (1.51%) Red Hat
14 24 (1.34%) Google
15 22 (1.23%) Adobe
16 21 (1.17%) Meraki
17 20 (1.12%) Avaya
17 20 (1.12%) Ivanti
17 20 (1.12%) McAfee