Period
to 26 January 2021

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies during the 6 months to 26 January 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
26 Jan 2021
Same period 2020 Same period 2019
Rank 183 98 162
Rank change year-on-year -85 +64 +1
Contract jobs requiring a Support Engineer 621 1,695 1,725
As % of all contract jobs advertised in the UK 1.46% 2.39% 1.75%
As % of the Job Titles category 1.57% 2.54% 1.84%
Number of daily rates quoted 432 1,055 1,034
Median daily rate £190 £200 £196
Median daily rate % change year-on-year -5.00% +1.91% +6.08%
10th Percentile £119 £119 £113
90th Percentile £400 £398 £424
UK excluding London median daily rate £175 £185 £190
% change year-on-year -5.41% -2.63% +5.56%
Number of hourly rates quoted 100 249 281
Median hourly rate £16.48 £17.10 £16.00
Median hourly rate % change year-on-year -3.65% +6.88% -7.25%
10th Percentile £11.16 £13.00 £11.17
90th Percentile £27.85 £23.85 £24.07
UK excluding London median hourly rate £16.35 £16.50 £15.85
% change year-on-year -0.91% +4.10% -0.94%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 39,454 66,667 93,500
% of contract IT jobs with a recognized job title 92.48% 93.85% 94.69%
Number of daily rates quoted 26,788 44,593 63,005
Median daily rate £470 £450 £450
Median daily rate % change year-on-year +4.44% - -
10th Percentile £256 £235 £268
90th Percentile £650 £650 £638
UK excluding London median daily rate £425 £425 £425
Number of hourly rates quoted 1,432 2,463 2,759
Median hourly rate £23.56 £18.00 £17.60
Median hourly rate % change year-on-year +30.90% +2.27% -1.10%
10th Percentile £11.17 £11.17 £10.92
90th Percentile £58.00 £50.00 £48.75
Median hourly rate £20.00 £17.50 £17.50
% change year-on-year +14.29% - -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 26 January 2021.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 26 January 2021.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 26 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -78 531 £190 -5.00% 206
UK excluding London -21 434 £175 -5.41% 184
London -101 151 £250 +19.05% 38
South East -11 101 £193 -3.75% 56
North of England +2 91 £150 -17.92% 51
Midlands -3 81 £178 -15.48% 22
Work from Home -128 78 £240 +60.00% 26
South West -3 60 £169 +5.47% 22
North West +17 57 £150 -6.25% 28
West Midlands 0 53 £215 -4.44% 12
East of England -6 41 £188 +1.35% 16
Wales +6 30 £153 -32.22% 6
East Midlands +11 28 £175 +16.67% 10
Scotland +8 28 £148 +5.36% 9
Yorkshire -2 26 £125 -54.55% 19
North East +14 8 £350 +89.19% 4
Northern Ireland -3 2 £175 +75.00% 2

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 January 2021, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 329 (52.98%) Windows
2 178 (28.66%) Windows 10
3 177 (28.50%) Active Directory
4 175 (28.18%) Microsoft
5 156 (25.12%) Office 365
6 97 (15.62%) Windows 7
7 89 (14.33%) Security Cleared
8 88 (14.17%) ITIL
9 71 (11.43%) SCCM
10 70 (11.27%) Microsoft Office
11 68 (10.95%) Cisco
12 64 (10.31%) Windows Server
13 61 (9.82%) VMware
14 54 (8.70%) Finance
14 54 (8.70%) Linux
15 52 (8.37%) SC Cleared
16 50 (8.05%) Migration
17 49 (7.89%) LAN
18 46 (7.41%) VMware Infrastructure
18 46 (7.41%) PowerShell
19 45 (7.25%) SLA
19 45 (7.25%) Problem-Solving
20 43 (6.92%) WAN
20 43 (6.92%) TCP/IP
20 43 (6.92%) Unix
20 43 (6.92%) SQL
21 41 (6.60%) Java
21 41 (6.60%) Citrix
21 41 (6.60%) Firewall
21 41 (6.60%) Azure

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (4.19%) SharePoint
2 20 (3.22%) MS Exchange
3 15 (2.42%) IIS
4 14 (2.25%) Skype for Business
5 10 (1.61%) Confluence
6 6 (0.97%) Apache
7 5 (0.81%) Tomcat
8 4 (0.64%) Elasticsearch
8 4 (0.64%) nginx
9 3 (0.48%) Exchange Server 2007
9 3 (0.48%) Exchange Server 2010
9 3 (0.48%) Exchange Server 2013
9 3 (0.48%) Oracle SOA Suite
10 2 (0.32%) CICS
10 2 (0.32%) Documentum
10 2 (0.32%) Exchange Server 2003
11 1 (0.16%) Blackberry Enterprise Server
11 1 (0.16%) CMS
11 1 (0.16%) SAS
11 1 (0.16%) WebLogic
Applications
1 70 (11.27%) Microsoft Office
2 12 (1.93%) Microsoft Excel
3 9 (1.45%) Microsoft Project
4 3 (0.48%) InfoPath
5 2 (0.32%) Microsoft PowerPoint
5 2 (0.32%) MS Visio
Business Applications
1 5 (0.81%) thinkFolio
2 4 (0.64%) assyst
2 4 (0.64%) Magento
3 2 (0.32%) Salerio
4 1 (0.16%) OpenText Process Suite
4 1 (0.16%) Oracle iSupplier
4 1 (0.16%) Remedy ITSM
4 1 (0.16%) StreamServe
4 1 (0.16%) Temenos T24
Cloud Services
1 156 (25.12%) Office 365
2 41 (6.60%) Azure
3 24 (3.86%) AWS
4 10 (1.61%) Azure Active Directory
5 8 (1.29%) G Suite
6 7 (1.13%) Cloud Computing
7 5 (0.81%) Amazon CloudWatch
7 5 (0.81%) Datadog
7 5 (0.81%) OneDrive
8 4 (0.64%) Power Platform
9 3 (0.48%) AWS Lambda
9 3 (0.48%) Mimecast
9 3 (0.48%) SaaS
9 3 (0.48%) Serverless
10 2 (0.32%) GCP
10 2 (0.32%) Power Automate
10 2 (0.32%) PowerApps
11 1 (0.16%) Logic Apps
11 1 (0.16%) Slack
11 1 (0.16%) Yammer
Communications & Networking
1 49 (7.89%) LAN
2 43 (6.92%) TCP/IP
2 43 (6.92%) WAN
3 41 (6.60%) Firewall
4 40 (6.44%) DNS
5 34 (5.48%) DHCP
6 23 (3.70%) VPN
7 22 (3.54%) VoIP
8 21 (3.38%) Internet
9 18 (2.90%) Skype
10 15 (2.42%) Wi-Fi
11 13 (2.09%) Wireless
12 10 (1.61%) Ethernet
13 9 (1.45%) SAN
14 8 (1.29%) Cisco ASA
14 8 (1.29%) Network Security
14 8 (1.29%) Remote Desktop
15 7 (1.13%) VLAN
16 5 (0.81%) 802.11
16 5 (0.81%) IP Telephony
Database & Business Intelligence
1 23 (3.70%) SQL Server
2 20 (3.22%) MySQL
3 9 (1.45%) Big Data
4 8 (1.29%) Relational Database
5 5 (0.81%) Apache Cassandra
5 5 (0.81%) PostgreSQL
6 4 (0.64%) MS Access
6 4 (0.64%) Pentaho
6 4 (0.64%) Redis
7 3 (0.48%) Hadoop
8 2 (0.32%) HBase
8 2 (0.32%) MariaDB
9 1 (0.16%) Azure SQL Database
9 1 (0.16%) BusinessObjects
9 1 (0.16%) DB2
9 1 (0.16%) InfluxDB
9 1 (0.16%) NoSQL
9 1 (0.16%) SQL Server 2005
9 1 (0.16%) SQL Server 2012
Development Applications
1 17 (2.74%) JIRA
2 9 (1.45%) Git (software)
2 9 (1.45%) GitLab
3 6 (0.97%) Bitbucket
4 5 (0.81%) SoapUI
5 4 (0.64%) Hudson
5 4 (0.64%) Jenkins
6 3 (0.48%) MSI
7 2 (0.32%) Octopus Deploy
7 2 (0.32%) Team Foundation Server
7 2 (0.32%) VSS/SourceSafe
8 1 (0.16%) Atlassian Bamboo
8 1 (0.16%) CA Gen
8 1 (0.16%) CruiseControl
8 1 (0.16%) Dreamweaver
8 1 (0.16%) Oracle Forms
8 1 (0.16%) Toad
General
1 54 (8.70%) Finance
2 36 (5.80%) Public Sector
3 22 (3.54%) Telecoms
4 14 (2.25%) Manufacturing
5 13 (2.09%) Legal
6 11 (1.77%) Banking
6 11 (1.77%) Local Government
7 7 (1.13%) Marketing
8 6 (0.97%) Electronics
9 4 (0.64%) French Language
10 3 (0.48%) Front Office
10 3 (0.48%) Investment Banking
11 2 (0.32%) Back Office
11 2 (0.32%) German Language
11 2 (0.32%) Military
11 2 (0.32%) Multimedia
11 2 (0.32%) Pharmaceutical
11 2 (0.32%) Police
11 2 (0.32%) Retail
12 1 (0.16%) Italian Language
Libraries, Frameworks & Software Standards
1 20 (3.22%) .NET
2 12 (1.93%) RESTful
3 9 (1.45%) LAMP
4 7 (1.13%) 802.1X
4 7 (1.13%) Kafka
5 6 (0.97%) Node.js
5 6 (0.97%) Software Packaging
6 5 (0.81%) Elastic Stack
6 5 (0.81%) Sensu
6 5 (0.81%) Web Services
7 4 (0.64%) LEMP Stack
8 3 (0.48%) ASP.NET
8 3 (0.48%) JMX
8 3 (0.48%) LDAP
8 3 (0.48%) Memcached
8 3 (0.48%) RabbitMQ
8 3 (0.48%) Spring
8 3 (0.48%) XML
8 3 (0.48%) XMPP
9 2 (0.32%) MSMQ
Miscellaneous
1 29 (4.67%) NHS
2 23 (3.70%) Analytical Skills
3 22 (3.54%) Self-Motivation
4 18 (2.90%) Management Information System
5 17 (2.74%) Data Centre
6 16 (2.58%) Video Conferencing
7 14 (2.25%) Linux Command Line
8 12 (1.93%) Driving Licence
9 9 (1.45%) Equities
10 8 (1.29%) CMDB
11 7 (1.13%) iPad
12 6 (0.97%) Enterprise Software
12 6 (0.97%) iPhone
12 6 (0.97%) PKI
12 6 (0.97%) Replication
12 6 (0.97%) Smartphone
13 5 (0.81%) Blackberry
13 5 (0.81%) Hedge funds
13 5 (0.81%) IVR
13 5 (0.81%) Thin Client
Operating Systems
1 329 (52.98%) Windows
2 178 (28.66%) Windows 10
3 97 (15.62%) Windows 7
4 64 (10.31%) Windows Server
5 54 (8.70%) Linux
6 43 (6.92%) Unix
7 29 (4.67%) Windows Server 2012
8 21 (3.38%) Apple iOS
9 20 (3.22%) Windows Server 2016
10 17 (2.74%) Mac OS
11 16 (2.58%) Android
12 15 (2.42%) Windows XP
13 13 (2.09%) Windows Server 2019
14 12 (1.93%) Windows 8
15 10 (1.61%) Windows Server 2008
16 8 (1.29%) Windows Server 2003
17 7 (1.13%) Red Hat Enterprise Linux
18 6 (0.97%) Solaris
19 4 (0.64%) CentOS
20 3 (0.48%) Windows Vista
Processes & Methodologies
1 88 (14.17%) ITIL
2 50 (8.05%) Migration
3 45 (7.25%) Problem-Solving
4 33 (5.31%) Incident Management
5 32 (5.15%) Problem Management
6 30 (4.83%) Infrastructure Engineering
7 24 (3.86%) Information Security
8 22 (3.54%) Project Management
8 22 (3.54%) Service Delivery
9 21 (3.38%) Proactive Monitoring
10 18 (2.90%) Asset Management
10 18 (2.90%) Break/Fix
10 18 (2.90%) Patch Management
11 17 (2.74%) Service Management
12 16 (2.58%) DevOps
12 16 (2.58%) ITSM
12 16 (2.58%) Project Delivery
13 15 (2.42%) Agile Software Development
14 14 (2.25%) Network Management
14 14 (2.25%) Performance Monitoring
Programming Languages
1 46 (7.41%) PowerShell
2 43 (6.92%) SQL
3 41 (6.60%) Java
4 30 (4.83%) Python
5 22 (3.54%) C
6 15 (2.42%) Bash Shell
6 15 (2.42%) Shell Script
7 10 (1.61%) Ruby
8 9 (1.45%) Perl
9 7 (1.13%) C#
9 7 (1.13%) C++
10 4 (0.64%) JavaScript
10 4 (0.64%) PHP
11 3 (0.48%) AWK
11 3 (0.48%) sed
12 2 (0.32%) Ada
12 2 (0.32%) PL/SQL
12 2 (0.32%) T-SQL
13 1 (0.16%) RPG
13 1 (0.16%) VBScript
Qualifications
1 89 (14.33%) Security Cleared
2 52 (8.37%) SC Cleared
3 29 (4.67%) Degree
4 23 (3.70%) Cisco Certification
5 22 (3.54%) Microsoft Certification
6 17 (2.74%) DBS Check
6 17 (2.74%) MCSE
7 15 (2.42%) CCNA
8 14 (2.25%) DV Cleared
8 14 (2.25%) ITIL Certification
9 12 (1.93%) ITIL Foundation Certificate
10 11 (1.77%) CCNP
11 10 (1.61%) MCSA
12 9 (1.45%) ECDL
13 5 (0.81%) HNC
13 5 (0.81%) HND
14 4 (0.64%) BPSS Clearance
15 3 (0.48%) A+ Certification
15 3 (0.48%) Computer Science Degree
15 3 (0.48%) Master's Degree
Quality Assurance & Compliance
1 45 (7.25%) SLA
2 10 (1.61%) Disclosure Scotland
3 9 (1.45%) QA
4 3 (0.48%) PCI DSS
5 2 (0.32%) Sarbanes-Oxley
6 1 (0.16%) Def Stans
6 1 (0.16%) Government Security Classifications
6 1 (0.16%) HMG Security Policy Framework
6 1 (0.16%) ISO/IEC 27001
6 1 (0.16%) NCSC
System Software
1 177 (28.50%) Active Directory
2 46 (7.41%) VMware Infrastructure
3 12 (1.93%) Hyper-V
4 11 (1.77%) vSphere
5 8 (1.29%) Virtual Desktop
6 7 (1.13%) Docker
7 4 (0.64%) BitLocker
7 4 (0.64%) Firmware
7 4 (0.64%) VMware NSX
8 3 (0.48%) Virtual Machines
8 3 (0.48%) VMware ESXi
9 2 (0.32%) Microcode
9 2 (0.32%) Microsoft App-V
9 2 (0.32%) NFS
9 2 (0.32%) Terminal Services
9 2 (0.32%) Time Sharing Option
9 2 (0.32%) vCloud
10 1 (0.16%) VirtualBox
10 1 (0.16%) VMware Workstation
10 1 (0.16%) XenApp
Systems Management
1 71 (11.43%) SCCM
2 23 (3.70%) Microsoft Intune
3 14 (2.25%) SCOM
4 13 (2.09%) AirWatch
5 9 (1.45%) Jamf Pro
6 8 (1.29%) Ansible
6 8 (1.29%) Nagios
7 6 (0.97%) Single Sign-On
8 5 (0.81%) Kibana
8 5 (0.81%) Puppet
8 5 (0.81%) WSUS
9 4 (0.64%) FortiGate
9 4 (0.64%) Grafana
9 4 (0.64%) Kubernetes
9 4 (0.64%) McAfee ePO
9 4 (0.64%) Netcool
10 3 (0.48%) Control-M
10 3 (0.48%) Prometheus
10 3 (0.48%) Terraform
10 3 (0.48%) Tivoli
Vendors
1 175 (28.18%) Microsoft
2 68 (10.95%) Cisco
3 61 (9.82%) VMware
4 41 (6.60%) Citrix
5 30 (4.83%) HP
6 27 (4.35%) Apple
7 19 (3.06%) Oracle
8 18 (2.90%) ServiceNow
9 16 (2.58%) Remedy
10 14 (2.25%) Splunk
11 12 (1.93%) Avaya
11 12 (1.93%) Palo Alto
12 11 (1.77%) CheckPoint
12 11 (1.77%) Dell
13 10 (1.61%) Juniper
14 9 (1.45%) Google
15 8 (1.29%) F5
15 8 (1.29%) SAP
15 8 (1.29%) Symantec
16 7 (1.13%) Veeam