Period
to

The median contractor rate for a Support Engineer was £213 per day in advertised job vacancies during the 6 months to 22 May 2022.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
22 May 2022
Same period 2021 Same period 2020
Rank 149 231 108
Rank change year-on-year +82 -123 +60
Contract jobs requiring a Support Engineer 1,572 665 1,044
As % of all contract jobs advertised in the UK 1.79% 1.14% 2.17%
As % of the Job Titles category 1.93% 1.23% 2.31%
Number of daily rates quoted 1,029 397 611
10th Percentile £132 £125 £120
25th Percentile £163 £160 £135
Median daily rate (50th Percentile) £213 £215 £190
Median % change year-on-year -1.16% +13.16% -5.00%
75th Percentile £319 £350 £288
90th Percentile £438 £438 £413
UK excluding London median daily rate £193 £200 £175
% change year-on-year -3.51% +14.00% -12.50%
Number of hourly rates quoted 125 108 186
10th Percentile £13.00 £11.29 £12.50
25th Percentile £15.62 £12.75 £14.50
Median hourly rate £17.50 £16.00 £17.50
Median % change year-on-year +9.38% -8.57% +10.88%
75th Percentile £22.50 £21.05 £20.23
90th Percentile £35.00 £25.00 £24.75
UK excluding London median hourly rate £17.50 £15.85 £17.50
% change year-on-year +10.41% -9.43% +16.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 81,609 54,267 45,143
% of contract IT jobs with a recognized job title 93.19% 92.81% 93.68%
Number of daily rates quoted 57,378 37,222 29,933
10th Percentile £313 £293 £249
25th Percentile £425 £388 £363
Median daily rate (50th Percentile) £525 £480 £468
Median % change year-on-year +9.38% +2.56% -0.95%
75th Percentile £638 £580 £575
90th Percentile £738 £675 £650
UK excluding London median daily rate £475 £425 £425
% change year-on-year +11.76% - -
Number of hourly rates quoted 1,999 1,722 1,660
10th Percentile £12.50 £11.50 £11.54
25th Percentile £15.75 £14.50 £14.13
Median hourly rate £23.91 £22.38 £19.00
Median % change year-on-year +6.86% +17.76% +5.56%
75th Percentile £49.25 £44.75 £38.75
90th Percentile £65.00 £57.50 £52.50
UK excluding London median hourly rate £20.00 £19.00 £18.00
% change year-on-year +5.26% +5.56% +2.86%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 22 May 2022.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 22 May 2022.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 22 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +88 1,394 £213 -1.05% 647
UK excluding London +58 969 £193 -3.51% 535
London +98 498 £250 -16.67% 138
Work from Home +17 372 £306 +22.50% 167
South East +18 234 £210 -8.70% 148
North of England +44 202 £180 +12.50% 125
Midlands +26 189 £198 +16.18% 93
South West +37 160 £190 -5.00% 74
North West +8 106 £180 +5.88% 72
West Midlands -13 97 £206 +27.91% 49
East Midlands +24 92 £185 -1.33% 44
East of England +18 84 £193 +16.67% 65
Yorkshire +7 73 £190 +28.81% 37
Scotland +11 53 £180 +20.00% 16
Wales -5 30 £190 +15.15% 9
North East +10 23 £140 -12.50% 16
Northern Ireland +9 13 £150 - 4
Channel Islands 0 7 £175 - 1

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 May 2022, Support Engineer contract jobs required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 965 (61.39%) Windows
2 638 (40.59%) Microsoft 365
3 578 (36.77%) Microsoft
4 551 (35.05%) Active Directory
5 477 (30.34%) Windows 10
6 363 (23.09%) Social Skills
7 287 (18.26%) Microsoft Office
8 226 (14.38%) Windows Server
9 219 (13.93%) SCCM
10 218 (13.87%) Azure
11 214 (13.61%) Security Cleared
12 197 (12.53%) ITIL
13 196 (12.47%) VMware
14 194 (12.34%) Windows 7
15 177 (11.26%) SC Cleared
16 164 (10.43%) Cisco
17 159 (10.11%) Citrix
18 153 (9.73%) Finance
19 137 (8.72%) VMware Infrastructure
19 137 (8.72%) Problem-Solving
20 125 (7.95%) DNS
21 121 (7.70%) Linux
22 120 (7.63%) Public Sector
23 115 (7.32%) SLA
24 107 (6.81%) Firewall
25 102 (6.49%) Microsoft Intune
26 97 (6.17%) Apple
27 95 (6.04%) SharePoint
28 94 (5.98%) MS Exchange
29 93 (5.92%) PowerShell

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (6.04%) SharePoint
2 94 (5.98%) MS Exchange
3 42 (2.67%) Skype for Business
4 21 (1.34%) Exchange Server 2010
5 19 (1.21%) Exchange Server 2013
6 17 (1.08%) Exchange Server 2007
7 16 (1.02%) Confluence
8 10 (0.64%) Blackberry Enterprise Server
9 6 (0.38%) IBM Notes
10 5 (0.32%) Elasticsearch
10 5 (0.32%) IIS
11 4 (0.25%) Apache
11 4 (0.25%) SharePoint Server
11 4 (0.25%) Tomcat
11 4 (0.25%) WebSphere
12 3 (0.19%) Apache Spark
12 3 (0.19%) JBoss
12 3 (0.19%) NServiceBus
12 3 (0.19%) SharePoint 2013
13 2 (0.13%) Oracle SOA Suite
Applications
1 287 (18.26%) Microsoft Office
2 59 (3.75%) Microsoft Excel
3 18 (1.15%) Microsoft PowerPoint
4 8 (0.51%) MS Visio
5 6 (0.38%) Acrobat
5 6 (0.38%) Microsoft Project
6 4 (0.25%) Spreadsheet
7 2 (0.13%) InfoPath
8 1 (0.064%) Autodesk Inventor
8 1 (0.064%) PTC Creo
8 1 (0.064%) Windchill
Business Applications
1 8 (0.51%) Remedy ITSM
2 4 (0.25%) Eikon
3 3 (0.19%) Refinitiv Enterprise Platform
3 3 (0.19%) RMDS
4 2 (0.13%) Dynamics CRM
4 2 (0.13%) Payment Gateway
5 1 (0.064%) assyst
5 1 (0.064%) Dynamics NAV
5 1 (0.064%) Elite 3E
5 1 (0.064%) IBM Operational Decision Manager
5 1 (0.064%) Magento
5 1 (0.064%) NetSuite
5 1 (0.064%) Oracle BPM
5 1 (0.064%) Sage X3
5 1 (0.064%) Salesforce.com CRM
5 1 (0.064%) SAP CRM
5 1 (0.064%) SAP SRM
5 1 (0.064%) SystmOne
5 1 (0.064%) Unit4 Business World
5 1 (0.064%) Workday HCM
Cloud Services
1 638 (40.59%) Microsoft 365
2 218 (13.87%) Azure
3 69 (4.39%) Azure Active Directory
4 57 (3.63%) OneDrive
5 47 (2.99%) AWS
6 26 (1.65%) Google Workspace
7 24 (1.53%) SaaS
8 14 (0.89%) Power Platform
9 11 (0.70%) IaaS
9 11 (0.70%) Serverless
10 10 (0.64%) Mimecast
10 10 (0.64%) PaaS
11 9 (0.57%) Slack
12 8 (0.51%) Dynamics 365
13 6 (0.38%) Amazon CloudWatch
13 6 (0.38%) Amazon S3
13 6 (0.38%) Azure Data Factory
13 6 (0.38%) PowerApps
14 5 (0.32%) Akamai
14 5 (0.32%) Cloud Computing
Communications & Networking
1 125 (7.95%) DNS
2 107 (6.81%) Firewall
3 88 (5.60%) LAN
4 85 (5.41%) VPN
5 78 (4.96%) DHCP
6 74 (4.71%) TCP/IP
7 70 (4.45%) WAN
8 52 (3.31%) Wireless
9 47 (2.99%) Skype
10 40 (2.54%) VoIP
11 36 (2.29%) Wi-Fi
12 31 (1.97%) Internet
12 31 (1.97%) SAN
13 30 (1.91%) Network Security
14 23 (1.46%) Remote Desktop
15 18 (1.15%) NetScaler
16 17 (1.08%) WebEx
17 16 (1.02%) Cisco IOS
17 16 (1.02%) IPv4
18 13 (0.83%) Unified Communications
Database & Business Intelligence
1 57 (3.63%) SQL Server
2 21 (1.34%) MySQL
3 8 (0.51%) Power BI
4 7 (0.45%) PostgreSQL
4 7 (0.45%) Relational Database
5 6 (0.38%) Data Warehouse
6 4 (0.25%) Oracle Database
7 3 (0.19%) Amazon Aurora
7 3 (0.19%) Amazon RDS
7 3 (0.19%) SQL Server Integration Services
7 3 (0.19%) SQL Server Reporting Services
8 2 (0.13%) Amazon Redshift
8 2 (0.13%) Azure SQL Data Warehouse
8 2 (0.13%) Azure SQL Database
8 2 (0.13%) DB2
8 2 (0.13%) DTS
8 2 (0.13%) Oracle Reports
8 2 (0.13%) Redis
8 2 (0.13%) SAP HANA
8 2 (0.13%) Tableau
Development Applications
1 26 (1.65%) JIRA
2 17 (1.08%) Hudson
3 6 (0.38%) Git (software)
3 6 (0.38%) Jenkins
3 6 (0.38%) TeamCity
4 2 (0.13%) Bitbucket
4 2 (0.13%) GitLab
4 2 (0.13%) Octopus Deploy
5 1 (0.064%) AutoIt
5 1 (0.064%) GCC
5 1 (0.064%) git-flow
5 1 (0.064%) Oracle Forms
5 1 (0.064%) Selenium
5 1 (0.064%) SonarQube
5 1 (0.064%) Sonatype Nexus
5 1 (0.064%) SpecFlow
5 1 (0.064%) Team Foundation Server
General
1 363 (23.09%) Social Skills
2 153 (9.73%) Finance
3 120 (7.63%) Public Sector
4 91 (5.79%) Analytical Skills
5 37 (2.35%) Telecoms
6 36 (2.29%) Banking
7 33 (2.10%) Retail
8 22 (1.40%) Legal
9 21 (1.34%) French Language
10 20 (1.27%) Manufacturing
11 19 (1.21%) Documentation Skills
12 18 (1.15%) Organisational Skills
13 17 (1.08%) Financial Institution
14 13 (0.83%) Law
15 12 (0.76%) Marketing
15 12 (0.76%) Presentation Skills
16 9 (0.57%) Games
16 9 (0.57%) Local Government
17 8 (0.51%) Electronics
17 8 (0.51%) Influencing Skills
Libraries, Frameworks & Software Standards
1 10 (0.64%) Elastic Stack
2 8 (0.51%) .NET
3 6 (0.38%) Middleware
4 5 (0.32%) LDAP
5 4 (0.25%) CSS
5 4 (0.25%) HTML
5 4 (0.25%) Node.js
5 4 (0.25%) RabbitMQ
5 4 (0.25%) React
5 4 (0.25%) REST
5 4 (0.25%) SOAP
5 4 (0.25%) Unreal Engine
5 4 (0.25%) XML
6 3 (0.19%) EDI
6 3 (0.19%) JSON
6 3 (0.19%) Kafka
6 3 (0.19%) RSS
6 3 (0.19%) Spring
6 3 (0.19%) Spring Boot
7 2 (0.13%) .NET Framework
Miscellaneous
1 63 (4.01%) Self-Motivation
2 54 (3.44%) Data Centre
3 51 (3.24%) Video Conferencing
4 43 (2.74%) iPad
5 39 (2.48%) NHS
6 37 (2.35%) Management Information System
7 36 (2.29%) iPhone
8 35 (2.23%) Smartphone
9 33 (2.10%) Driving Licence
10 32 (2.04%) Blackberry
11 28 (1.78%) Data Protection Act
12 21 (1.34%) Hedge funds
13 18 (1.15%) PKI
14 16 (1.02%) Public Cloud
15 14 (0.89%) Mobile App
16 13 (0.83%) User Experience
17 11 (0.70%) Clustering
18 9 (0.57%) Client/Server
18 9 (0.57%) Linux Command Line
19 8 (0.51%) CMDB
Operating Systems
1 965 (61.39%) Windows
2 477 (30.34%) Windows 10
3 226 (14.38%) Windows Server
4 194 (12.34%) Windows 7
5 121 (7.70%) Linux
6 74 (4.71%) Android
7 71 (4.52%) Apple iOS
8 69 (4.39%) Mac OS
9 62 (3.94%) Windows Server 2016
10 53 (3.37%) Windows Server 2012
11 48 (3.05%) Windows Server 2008
12 44 (2.80%) Mac OS X
13 33 (2.10%) Unix
14 29 (1.84%) Windows Server 2019
15 22 (1.40%) Windows 8
16 20 (1.27%) Windows Phone
17 19 (1.21%) Windows XP
18 15 (0.95%) Ubuntu
19 13 (0.83%) Solaris
20 11 (0.70%) Red Hat Enterprise Linux
Processes & Methodologies
1 197 (12.53%) ITIL
2 137 (8.72%) Problem-Solving
3 83 (5.28%) Asset Management
4 82 (5.22%) Migration
4 82 (5.22%) Service Management
5 79 (5.03%) Incident Management
6 77 (4.90%) Infrastructure Engineering
7 68 (4.33%) Break/Fix
8 61 (3.88%) Change Management
8 61 (3.88%) ITSM
9 59 (3.75%) Service Delivery
10 45 (2.86%) Patch Management
11 41 (2.61%) Problem Management
12 35 (2.23%) Mobile Device Management
13 33 (2.10%) DevOps
13 33 (2.10%) Proactive Monitoring
14 32 (2.04%) Data Protection
15 29 (1.84%) Configuration Management
15 29 (1.84%) Cybersecurity
16 28 (1.78%) Server Patching
Programming Languages
1 93 (5.92%) PowerShell
2 84 (5.34%) SQL
3 32 (2.04%) Python
4 22 (1.40%) Java
5 14 (0.89%) C#
6 10 (0.64%) Bash
6 10 (0.64%) JavaScript
7 9 (0.57%) Shell Script
8 7 (0.45%) Perl
9 6 (0.38%) C
10 5 (0.32%) PL/SQL
11 4 (0.25%) VB
12 3 (0.19%) PHP
12 3 (0.19%) R
12 3 (0.19%) VBScript
13 2 (0.13%) Go
13 2 (0.13%) Groovy
14 1 (0.064%) Google Apps Script
14 1 (0.064%) Scala
14 1 (0.064%) TypeScript
Qualifications
1 214 (13.61%) Security Cleared
2 177 (11.26%) SC Cleared
3 41 (2.61%) Microsoft Certification
4 36 (2.29%) DBS Check
5 32 (2.04%) MCSE
6 31 (1.97%) Degree
6 31 (1.97%) MCP
7 24 (1.53%) Cisco Certification
8 22 (1.40%) DV Cleared
9 20 (1.27%) MCSA
10 19 (1.21%) CCNA
10 19 (1.21%) ITIL Foundation Certificate
11 18 (1.15%) ITIL Certification
12 13 (0.83%) CCA
13 11 (0.70%) Citrix Certification
14 10 (0.64%) A+ Certification
14 10 (0.64%) MCTS
14 10 (0.64%) VMware Certified Professional (VCP)
15 9 (0.57%) MCITP
16 7 (0.45%) CCNP
Quality Assurance & Compliance
1 115 (7.32%) SLA
2 14 (0.89%) QA
3 6 (0.38%) Accessibility
4 5 (0.32%) PCI DSS
4 5 (0.32%) Sarbanes-Oxley
5 4 (0.25%) Cyber Essentials
5 4 (0.25%) Cyber Essentials PLUS
5 4 (0.25%) Disclosure Scotland
5 4 (0.25%) GDPR
6 2 (0.13%) Data Quality
6 2 (0.13%) ISO/IEC 20000
7 1 (0.064%) GxP
7 1 (0.064%) ISO/IEC 27001
7 1 (0.064%) JSP 440
7 1 (0.064%) WCAG
System Software
1 551 (35.05%) Active Directory
2 137 (8.72%) VMware Infrastructure
3 71 (4.52%) Hyper-V
4 31 (1.97%) XenDesktop
5 28 (1.78%) XenApp
6 24 (1.53%) vSphere
7 22 (1.40%) Virtual Servers
8 20 (1.27%) Microsoft App-V
9 17 (1.08%) Virtual Desktop
10 16 (1.02%) Citrix Hypervisor
10 16 (1.02%) Docker
11 15 (0.95%) VMware ESXi
12 13 (0.83%) Virtual Machines
13 9 (0.57%) NFS
14 8 (0.51%) BitLocker
15 5 (0.32%) Terminal Services
16 4 (0.25%) Firmware
17 2 (0.13%) VMware Server
18 1 (0.064%) Microsoft Virtual Server
18 1 (0.064%) Xen
Systems Management
1 219 (13.93%) SCCM
2 102 (6.49%) Microsoft Intune
3 39 (2.48%) Jamf Pro
4 24 (1.53%) Ansible
5 15 (0.95%) NetBackup
5 15 (0.95%) SCOM
6 14 (0.89%) McAfee ePO
7 13 (0.83%) Kubernetes
7 13 (0.83%) vCenter Server
8 12 (0.76%) Terraform
9 10 (0.64%) AirWatch
10 9 (0.57%) BladeLogic
11 8 (0.51%) Norton AntiVirus
12 7 (0.45%) Single Sign-On
13 6 (0.38%) Kibana
13 6 (0.38%) XenMobile
14 5 (0.32%) Microsoft Clustering
14 5 (0.32%) Puppet
15 4 (0.25%) Grafana
15 4 (0.25%) WSUS
Vendors
1 578 (36.77%) Microsoft
2 196 (12.47%) VMware
3 164 (10.43%) Cisco
4 159 (10.11%) Citrix
5 97 (6.17%) Apple
6 78 (4.96%) ServiceNow
7 76 (4.83%) HP
8 46 (2.93%) Oracle
9 39 (2.48%) Google
10 36 (2.29%) Dell
10 36 (2.29%) Remedy
11 30 (1.91%) Meraki
12 27 (1.72%) McAfee
13 23 (1.46%) Juniper
14 18 (1.15%) Adobe
15 17 (1.08%) Ivanti
16 16 (1.02%) Veeam
17 15 (0.95%) Palo Alto
17 15 (0.95%) SolarWinds
17 15 (0.95%) Splunk