Period
to 17 November 2018

The median contractor rate for a Support Engineer was £193 per day in advertised job vacancies during the 6 months to 17 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 149 153 147
Rank change year-on-year +4 -6 -14
Contract jobs requiring a Support Engineer 1,869 1,809 1,923
As % of all contract IT jobs advertised in the UK 1.81% 1.76% 1.81%
As % of the Job Titles category 1.91% 1.85% 1.91%
Number of daily rates quoted 1,010 1,066 1,057
UK median daily rate £193 £190 £230
Median daily rate % change year-on-year +1.32% -17.39% +7.60%
10th Percentile £113 £113 £117
90th Percentile £400 £419 £400
UK excluding London median daily rate £190 £185 £225
% change year-on-year +2.70% -17.78% +5.26%
Number of hourly rates quoted 355 311 290
UK median hourly rate £17.50 £16.50 £15.00
Median hourly rate % change year-on-year +6.06% +10.00% -4.76%
10th Percentile £11.17 £12.13 £10.75
90th Percentile £24.75 £26.25 £27.53
UK excluding London median hourly rate £16.05 £15.50 £15.00
% change year-on-year +3.55% +3.33% -4.88%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97,705 97,629 100,490
% of contract IT jobs with a recognized job title 94.75% 94.94% 94.82%
Number of daily rates quoted 64,456 64,345 65,505
UK median daily rate £450 £448 £425
Median daily rate % change year-on-year +0.56% +5.29% +6.25%
10th Percentile £270 £260 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £390
% change year-on-year +6.25% +2.56% +4.00%
Number of hourly rates quoted 3,047 2,921 3,329
UK median hourly rate £18.00 £18.70 £18.00
Median hourly rate % change year-on-year -3.74% +3.89% -
10th Percentile £11.00 £10.96 £10.50
90th Percentile £48.75 £47.83 £47.41
UK excluding London median hourly rate £17.50 £17.74 £17.50
% change year-on-year -1.35% +1.37% -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 17 November 2018.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 17 November 2018.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 1,683 £190 -5.00% 479
UK excluding London -7 1,184 £190 +2.70% 324
London +24 639 £200 -0.62% 174
South East -14 376 £180 -15.29% 110
North of England -13 204 £205 +7.19% 71
Midlands 0 172 £200 - 48
South West -15 149 £190 +15.15% 35
East of England -3 139 £190 +14.11% 41
West Midlands +8 118 £205 -18.00% 32
Scotland +39 104 £250 +66.67% 8
North West +6 96 £176 -2.08% 44
Yorkshire -9 83 £200 +11.11% 22
East Midlands -1 54 £183 +1.39% 16
North East -17 25 £240 -8.57% 5
Wales -47 21 £155 -13.89% 11
Northern Ireland +35 18 £185 -54.04%
Channel Islands - 1 - -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 November 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 1,207 (64.58%) Windows
2 723 (38.68%) Active Directory
3 561 (30.02%) Microsoft
4 508 (27.18%) Windows 10
5 461 (24.67%) Office 365
6 444 (23.76%) Windows 7
7 352 (18.83%) ITIL
8 321 (17.17%) Windows Server
9 310 (16.59%) Microsoft Office
10 269 (14.39%) SCCM
11 258 (13.80%) VMware
12 250 (13.38%) Security Cleared
13 217 (11.61%) Cisco
14 209 (11.18%) Apple
15 205 (10.97%) Finance
16 193 (10.33%) SC Cleared
17 176 (9.42%) DNS
18 168 (8.99%) Linux
19 167 (8.94%) Citrix
20 163 (8.72%) SLA
21 157 (8.40%) LAN
22 149 (7.97%) Firewall
23 147 (7.87%) WAN
23 147 (7.87%) Problem-Solving
24 143 (7.65%) MS Exchange
25 142 (7.60%) Windows Server 2012
26 138 (7.38%) SQL
27 135 (7.22%) Migration
27 135 (7.22%) PowerShell
28 133 (7.12%) VMware Infrastructure

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 143 (7.65%) MS Exchange
2 73 (3.91%) Skype for Business
3 70 (3.75%) SharePoint
4 42 (2.25%) Exchange Server 2010
5 31 (1.66%) Apache
6 29 (1.55%) Tomcat
7 25 (1.34%) IIS
8 21 (1.12%) Exchange Server 2013
9 20 (1.07%) Blackberry Enterprise Server
10 18 (0.96%) IBM Notes
11 14 (0.75%) Exchange Server 2007
12 9 (0.48%) Documentum
13 8 (0.43%) Confluence
13 8 (0.43%) JBoss
13 8 (0.43%) nginx
14 7 (0.37%) CMS
15 6 (0.32%) SharePoint Server
15 6 (0.32%) WebLogic
15 6 (0.32%) WebSphere
16 5 (0.27%) SharePoint 2013
Applications
1 310 (16.59%) Microsoft Office
2 59 (3.16%) Microsoft Excel
3 29 (1.55%) Microsoft PowerPoint
4 20 (1.07%) MS Visio
5 13 (0.70%) Microsoft Project
6 3 (0.16%) AutoCAD
7 2 (0.11%) InfoPath
7 2 (0.11%) Mozilla Thunderbird
7 2 (0.11%) Revit
8 1 (0.054%) Spreadsheet
8 1 (0.054%) Windchill
Business Applications
1 17 (0.91%) Eikon
2 10 (0.54%) Dynamics CRM
3 7 (0.37%) Remedy ITSM
4 6 (0.32%) Teamcenter
5 4 (0.21%) ION MarketView
6 3 (0.16%) SAP GTS
7 1 (0.054%) Dynamics GP
7 1 (0.054%) Payment Gateway
7 1 (0.054%) RMDS
7 1 (0.054%) Salesforce.com CRM
7 1 (0.054%) SystmOne
7 1 (0.054%) Temenos T24
Cloud Services
1 461 (24.67%) Office 365
2 102 (5.46%) Microsoft Azure
3 40 (2.14%) OneDrive
4 29 (1.55%) Amazon AWS
5 18 (0.96%) G Suite
5 18 (0.96%) IaaS
6 15 (0.80%) Azure Active Directory
7 13 (0.70%) Mimecast
8 10 (0.54%) PaaS
9 7 (0.37%) Akamai
10 6 (0.32%) Dynamics 365
11 4 (0.21%) Apigee
11 4 (0.21%) Azure Data Factory
11 4 (0.21%) Cloud Computing
11 4 (0.21%) GoToWebinar
12 3 (0.16%) SaaS
12 3 (0.16%) Yammer
13 2 (0.11%) Data Lake Analytics
13 2 (0.11%) Virtual Private Cloud
14 1 (0.054%) Slack
Communications & Networking
1 176 (9.42%) DNS
2 157 (8.40%) LAN
3 149 (7.97%) Firewall
4 147 (7.87%) WAN
5 128 (6.85%) DHCP
6 116 (6.21%) TCP/IP
7 95 (5.08%) Skype
8 82 (4.39%) VPN
9 57 (3.05%) Wireless
10 54 (2.89%) VoIP
11 52 (2.78%) Internet
12 34 (1.82%) SAN
13 33 (1.77%) Wi-Fi
14 32 (1.71%) Cisco IOS
14 32 (1.71%) Network Security
15 31 (1.66%) VLAN
16 26 (1.39%) Remote Desktop
17 23 (1.23%) WLAN
18 22 (1.18%) Cisco ASA
18 22 (1.18%) SSL
Database & Business Intelligence
1 68 (3.64%) SQL Server
2 27 (1.44%) MySQL
3 15 (0.80%) Relational Database
4 14 (0.75%) PostgreSQL
5 13 (0.70%) Data Warehouse
6 9 (0.48%) SQL Server 2008
7 8 (0.43%) Big Data
8 7 (0.37%) Hadoop
9 6 (0.32%) Azure SQL Data Warehouse
9 6 (0.32%) Data Lake
9 6 (0.32%) GIS
9 6 (0.32%) Oracle Database
9 6 (0.32%) Power BI
10 4 (0.21%) Electronic Patient Records
10 4 (0.21%) RDBMS
11 3 (0.16%) MongoDB
11 3 (0.16%) Oracle Reports
11 3 (0.16%) SQL Server 2005
11 3 (0.16%) SQL Server 2012
11 3 (0.16%) SQL Server Integration Services
Development Applications
1 38 (2.03%) JIRA
2 14 (0.75%) Git (software)
3 13 (0.70%) Team Foundation Server
4 7 (0.37%) Artifactory
4 7 (0.37%) WinDbg
5 6 (0.32%) GitLab
5 6 (0.32%) Visual Studio
6 5 (0.27%) Jenkins
7 4 (0.21%) Visual Studio Team System
8 3 (0.16%) Hudson
8 3 (0.16%) JMeter
9 2 (0.11%) Octopus Deploy
9 2 (0.11%) Subversion
10 1 (0.054%) Atlassian Bamboo
10 1 (0.054%) Bitbucket
10 1 (0.054%) Cucumber
10 1 (0.054%) RStudio
10 1 (0.054%) Selenium
10 1 (0.054%) SoapUI
10 1 (0.054%) TeamCity
General
1 205 (10.97%) Finance
2 77 (4.12%) Telecoms
3 46 (2.46%) Retail
4 45 (2.41%) Banking
5 39 (2.09%) Marketing
6 35 (1.87%) Law
7 32 (1.71%) Manufacturing
8 23 (1.23%) Electronics
8 23 (1.23%) Financial Institution
9 22 (1.18%) Back Office
10 17 (0.91%) Publishing
11 14 (0.75%) Front Office
11 14 (0.75%) Pharmaceutical
11 14 (0.75%) Spanish Language
12 13 (0.70%) Advertising
13 12 (0.64%) French Language
14 11 (0.59%) Games
14 11 (0.59%) Mandarin Language
15 10 (0.54%) Military
16 9 (0.48%) Italian Language
Libraries, Frameworks & Software Standards
1 22 (1.18%) LDAP
1 22 (1.18%) Middleware
2 19 (1.02%) XML
3 18 (0.96%) Web Services
4 13 (0.70%) .NET
5 11 (0.59%) HTML
6 10 (0.54%) CSS
7 9 (0.48%) SailPoint
7 9 (0.48%) Software Packaging
8 8 (0.43%) SAML
8 8 (0.43%) SPNEGO
9 7 (0.37%) WCF
9 7 (0.37%) Windows Identity Foundation
10 6 (0.32%) VXML
11 5 (0.27%) XMPP
12 4 (0.21%) J2EE
13 3 (0.16%) EDI
13 3 (0.16%) jQuery
13 3 (0.16%) LAMP
13 3 (0.16%) RabbitMQ
Miscellaneous
1 108 (5.78%) Analytical Skills
2 73 (3.91%) Smartphone
3 64 (3.42%) Data Centre
4 59 (3.16%) Self-Motivation
5 56 (3.00%) Blackberry
6 46 (2.46%) Video Conferencing
7 43 (2.30%) iPhone
8 37 (1.98%) NHS
9 29 (1.55%) iPad
9 29 (1.55%) Management Information System
10 28 (1.50%) Computer Science
11 22 (1.18%) PKI
12 18 (0.96%) Driving Licence
13 15 (0.80%) Fixed Income
14 14 (0.75%) Fat Client
14 14 (0.75%) Thin Client
15 10 (0.54%) Hybrid Cloud
15 10 (0.54%) Mobile App
16 8 (0.43%) Clustering
16 8 (0.43%) User Experience
Operating Systems
1 1,207 (64.58%) Windows
2 508 (27.18%) Windows 10
3 444 (23.76%) Windows 7
4 321 (17.17%) Windows Server
5 168 (8.99%) Linux
6 142 (7.60%) Windows Server 2012
7 133 (7.12%) Windows Server 2008
8 103 (5.51%) Apple iOS
9 98 (5.24%) Windows 8
10 94 (5.03%) Android
11 79 (4.23%) Unix
12 71 (3.80%) Mac OS
13 69 (3.69%) Mac OS X
14 64 (3.42%) Windows XP
15 35 (1.87%) Windows Server 2003
16 16 (0.86%) Red Hat Enterprise Linux
17 13 (0.70%) Solaris
18 7 (0.37%) Mac OS X Server
18 7 (0.37%) Windows Vista
19 6 (0.32%) CentOS
Processes & Methodologies
1 352 (18.83%) ITIL
2 147 (7.87%) Problem-Solving
3 135 (7.22%) Migration
4 108 (5.78%) Infrastructure Engineering
5 85 (4.55%) Service Management
6 83 (4.44%) Break/Fix
7 64 (3.42%) Incident Management
8 63 (3.37%) Service Delivery
9 60 (3.21%) ITSM
9 60 (3.21%) Time Management
10 55 (2.94%) Change Management
11 52 (2.78%) Asset Management
12 49 (2.62%) Problem Management
13 44 (2.35%) Network Management
14 43 (2.30%) Root Cause Analysis
15 41 (2.19%) Business Intelligence
16 39 (2.09%) Project Management
17 38 (2.03%) Agile Software Development
18 34 (1.82%) Analytics
19 32 (1.71%) ITIL V3
Programming Languages
1 138 (7.38%) SQL
2 135 (7.22%) PowerShell
3 51 (2.73%) Java
4 39 (2.09%) Python
5 27 (1.44%) Perl
6 24 (1.28%) Shell Script
7 21 (1.12%) PHP
8 20 (1.07%) JavaScript
9 17 (0.91%) C
10 12 (0.64%) Bash Shell
11 11 (0.59%) VBScript
12 8 (0.43%) C#
13 7 (0.37%) T-SQL
14 6 (0.32%) VBA
15 5 (0.27%) R
15 5 (0.27%) VB
16 3 (0.16%) C++
16 3 (0.16%) Korn
16 3 (0.16%) PL/SQL
17 2 (0.11%) VB.NET
Qualifications
1 250 (13.38%) Security Cleared
2 193 (10.33%) SC Cleared
3 131 (7.01%) Microsoft Certification
4 70 (3.75%) Cisco Certification
5 64 (3.42%) MCSE
6 56 (3.00%) Degree
7 53 (2.84%) DV Cleared
8 49 (2.62%) MCP
9 41 (2.19%) CCNA
10 40 (2.14%) DBS Check
11 39 (2.09%) MCSA
12 36 (1.93%) CCNP
13 28 (1.50%) ITIL Certification
14 26 (1.39%) A+ Certification
15 24 (1.28%) MCITP
16 21 (1.12%) ITIL Foundation Certificate
17 18 (0.96%) MCDST
18 16 (0.86%) MOS
19 11 (0.59%) NVQ Level 3
19 11 (0.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 163 (8.72%) SLA
2 9 (0.48%) PMO
3 8 (0.43%) ISO/IEC 27001
4 7 (0.37%) GxP
5 6 (0.32%) QA
6 5 (0.27%) Disclosure Scotland
7 4 (0.21%) HL7
8 3 (0.16%) JSP 440
9 2 (0.11%) GDPR
9 2 (0.11%) GMP
9 2 (0.11%) Government Security Classifications
9 2 (0.11%) MiFID
9 2 (0.11%) Sarbanes-Oxley
System Software
1 723 (38.68%) Active Directory
2 133 (7.12%) VMware Infrastructure
3 72 (3.85%) Hyper-V
4 37 (1.98%) VMware ESXi
5 34 (1.82%) Virtual Desktop
6 31 (1.66%) XenDesktop
7 29 (1.55%) BitLocker
8 24 (1.28%) Microsoft App-V
9 23 (1.23%) XenApp
10 19 (1.02%) vSphere
11 16 (0.86%) Virtual Machines
12 13 (0.70%) Virtual Servers
12 13 (0.70%) XenServer
13 9 (0.48%) Terminal Services
14 4 (0.21%) Microsoft Virtual Server
14 4 (0.21%) VMware Server
15 3 (0.16%) Docker
15 3 (0.16%) VMware Workstation
16 2 (0.11%) Samba
16 2 (0.11%) Xen
Systems Management
1 269 (14.39%) SCCM
2 42 (2.25%) Systems Management Server (SMS)
3 26 (1.39%) WSUS
4 24 (1.28%) SCOM
5 21 (1.12%) Microsoft Intune
6 16 (0.86%) Puppet
7 15 (0.80%) AirWatch
7 15 (0.80%) Cisco CUCM
7 15 (0.80%) McAfee ePO
8 14 (0.75%) Ansible
9 13 (0.70%) ZABBIX
10 12 (0.64%) NetBackup
10 12 (0.64%) Single Sign-On
11 10 (0.54%) CA Single Sign-On
12 7 (0.37%) Cisco UCCE
12 7 (0.37%) Jamf Pro
12 7 (0.37%) Perfmon
13 6 (0.32%) BMC PATROL
14 5 (0.27%) Backup Exec
14 5 (0.27%) SCSM
Vendors
1 561 (30.02%) Microsoft
2 258 (13.80%) VMware
3 217 (11.61%) Cisco
4 209 (11.18%) Apple
5 167 (8.94%) Citrix
6 128 (6.85%) HP
7 68 (3.64%) Oracle
8 64 (3.42%) ServiceNow
9 50 (2.68%) McAfee
10 37 (1.98%) Remedy
11 36 (1.93%) Google
12 35 (1.87%) Bloomberg
13 32 (1.71%) CheckPoint
14 31 (1.66%) Dell
14 31 (1.66%) Juniper
14 31 (1.66%) SAP
15 30 (1.61%) F5
16 29 (1.55%) Avaya
17 26 (1.39%) Reuters
17 26 (1.39%) Sony