Period
to 21 January 2019

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies during the 6 months to 21 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 159 158 152
Rank change year-on-year -1 -6 -26
Contract jobs requiring a Support Engineer 1,718 1,709 1,739
As % of all contract IT jobs advertised in the UK 1.74% 1.73% 1.81%
As % of the Job Titles category 1.84% 1.82% 1.91%
Number of daily rates quoted 991 998 945
UK median daily rate £200 £188 £200
Median daily rate % change year-on-year +6.67% -6.25% -11.11%
10th Percentile £113 £113 £114
90th Percentile £425 £413 £400
UK excluding London median daily rate £190 £180 £200
% change year-on-year +5.56% -10.00% -11.11%
Number of hourly rates quoted 293 260 294
UK median hourly rate £17.00 £17.50 £15.30
Median hourly rate % change year-on-year -2.86% +14.36% -1.27%
10th Percentile £11.25 £13.00 £10.65
90th Percentile £25.00 £26.54 £27.25
UK excluding London median hourly rate £15.86 £16.81 £15.20
% change year-on-year -5.62% +10.56% -1.94%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 93,557 93,702 91,089
% of contract IT jobs with a recognized job title 94.67% 94.89% 94.84%
Number of daily rates quoted 61,855 62,239 59,469
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £269 £260 £253
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +5.26%
Number of hourly rates quoted 2,858 2,759 3,218
UK median hourly rate £18.70 £18.50 £18.00
Median hourly rate % change year-on-year +1.08% +2.78% -5.26%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.75 £47.83 £47.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 21 January 2019.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 21 January 2019.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 1,560 £200 +5.26% 466
UK excluding London -8 1,069 £190 +5.56% 332
London +3 609 £200 - 159
South East -17 336 £183 -1.88% 101
North of England -2 191 £188 +2.88% 69
Midlands -8 148 £200 - 47
South West -19 145 £189 +11.03% 41
East of England +12 131 £190 +26.67% 49
West Midlands -9 101 £300 +30.43% 30
North West +15 96 £194 -3.00% 44
Scotland +23 83 £145 -32.56% 7
Yorkshire -15 73 £200 +11.11% 22
East Midlands -4 47 £180 - 17
North East -12 22 £170 -22.73% 3
Wales -39 20 £155 -20.95% 15
Northern Ireland +31 14 £300 - 1
Channel Islands 0 1 - - 1

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2019, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 1,139 (66.30%) Windows
2 685 (39.87%) Active Directory
3 538 (31.32%) Microsoft
4 500 (29.10%) Windows 10
5 450 (26.19%) Windows 7
6 445 (25.90%) Office 365
7 341 (19.85%) ITIL
8 323 (18.80%) Microsoft Office
9 297 (17.29%) Windows Server
10 267 (15.54%) VMware
11 261 (15.19%) SCCM
12 200 (11.64%) Security Cleared
13 192 (11.18%) Cisco
14 177 (10.30%) Finance
15 169 (9.84%) Apple
16 165 (9.60%) Citrix
17 163 (9.49%) LAN
18 161 (9.37%) DNS
18 161 (9.37%) Problem-Solving
19 154 (8.96%) SC Cleared
20 146 (8.50%) SLA
21 143 (8.32%) Firewall
22 142 (8.27%) Linux
23 138 (8.03%) WAN
24 137 (7.97%) VMware Infrastructure
25 136 (7.92%) PowerShell
25 136 (7.92%) SQL
25 136 (7.92%) Migration
26 133 (7.74%) Windows Server 2012
27 125 (7.28%) MS Exchange

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 125 (7.28%) MS Exchange
2 65 (3.78%) SharePoint
3 63 (3.67%) Skype for Business
4 34 (1.98%) Exchange Server 2010
5 31 (1.80%) Apache
6 30 (1.75%) Tomcat
7 24 (1.40%) IIS
8 18 (1.05%) Exchange Server 2013
9 16 (0.93%) Blackberry Enterprise Server
10 14 (0.81%) Documentum
10 14 (0.81%) IBM Notes
11 10 (0.58%) Exchange Server 2007
12 8 (0.47%) WebSphere
13 7 (0.41%) JBoss
13 7 (0.41%) nginx
14 6 (0.35%) WebLogic
15 5 (0.29%) Confluence
15 5 (0.29%) Exchange Server 2003
15 5 (0.29%) WildFly
16 4 (0.23%) OpenStack
Applications
1 323 (18.80%) Microsoft Office
2 48 (2.79%) Microsoft Excel
3 30 (1.75%) Microsoft PowerPoint
4 15 (0.87%) Microsoft Project
5 12 (0.70%) MS Visio
6 2 (0.12%) AutoCAD
6 2 (0.12%) CATIA
6 2 (0.12%) Revit
6 2 (0.12%) Shockwave
6 2 (0.12%) Siemens NX
6 2 (0.12%) Spreadsheet
7 1 (0.058%) InfoPath
Business Applications
1 16 (0.93%) Eikon
2 11 (0.64%) Dynamics CRM
3 4 (0.23%) ION MarketView
3 4 (0.23%) Teamcenter
4 3 (0.17%) Remedy ITSM
4 3 (0.17%) SAP GTS
5 1 (0.058%) Dynamics GP
5 1 (0.058%) Dynamics NAV
5 1 (0.058%) Oracle BPM
5 1 (0.058%) Oracle Procure-to-Pay
5 1 (0.058%) Payment Gateway
5 1 (0.058%) Retail-J
5 1 (0.058%) RMDS
5 1 (0.058%) Salesforce.com CRM
5 1 (0.058%) SystmOne
5 1 (0.058%) Temenos T24
Cloud Services
1 445 (25.90%) Office 365
2 119 (6.93%) Microsoft Azure
3 36 (2.10%) Amazon AWS
4 30 (1.75%) IaaS
5 25 (1.46%) OneDrive
6 18 (1.05%) G Suite
7 16 (0.93%) PaaS
8 12 (0.70%) Azure Active Directory
9 10 (0.58%) Mimecast
10 6 (0.35%) SaaS
11 4 (0.23%) Akamai
11 4 (0.23%) Amazon S3
11 4 (0.23%) Apigee
11 4 (0.23%) Azure Data Factory
11 4 (0.23%) Dynamics 365
11 4 (0.23%) GoToWebinar
11 4 (0.23%) Virtual Private Cloud
12 3 (0.17%) AWS CloudFormation
13 2 (0.12%) Datadog
13 2 (0.12%) GitHub
Communications & Networking
1 163 (9.49%) LAN
2 161 (9.37%) DNS
3 143 (8.32%) Firewall
4 138 (8.03%) WAN
5 114 (6.64%) DHCP
6 113 (6.58%) TCP/IP
7 93 (5.41%) VPN
8 84 (4.89%) Skype
9 53 (3.08%) VoIP
9 53 (3.08%) Wireless
10 49 (2.85%) Internet
11 39 (2.27%) SAN
12 34 (1.98%) Wi-Fi
13 33 (1.92%) Remote Desktop
14 28 (1.63%) Cisco Nexus
15 25 (1.46%) Cisco ASA
16 22 (1.28%) Network Security
16 22 (1.28%) VLAN
17 21 (1.22%) Cisco IOS
18 20 (1.16%) WLAN
Database & Business Intelligence
1 80 (4.66%) SQL Server
2 26 (1.51%) MySQL
3 21 (1.22%) Data Warehouse
4 15 (0.87%) Relational Database
5 14 (0.81%) PostgreSQL
6 11 (0.64%) SQL Server 2008
7 9 (0.52%) Azure SQL Data Warehouse
7 9 (0.52%) SQL Server Integration Services
8 7 (0.41%) Hadoop
8 7 (0.41%) Oracle Database
8 7 (0.41%) Power BI
9 5 (0.29%) Big Data
9 5 (0.29%) Data Lake
9 5 (0.29%) MS Access
9 5 (0.29%) Oracle Reports
9 5 (0.29%) SQL Server 2012
9 5 (0.29%) SQL Server 2014
10 4 (0.23%) Electronic Patient Records
10 4 (0.23%) GIS
10 4 (0.23%) SQL Server Reporting Services
Development Applications
1 42 (2.44%) JIRA
2 12 (0.70%) Git (software)
3 11 (0.64%) GitLab
4 8 (0.47%) Team Foundation Server
5 6 (0.35%) Visual Studio
6 5 (0.29%) Jenkins
6 5 (0.29%) WinDbg
7 4 (0.23%) Artifactory
7 4 (0.23%) Hudson
8 2 (0.12%) Atlassian Bamboo
8 2 (0.12%) JMeter
8 2 (0.12%) MSI
8 2 (0.12%) Selenium
8 2 (0.12%) Sonatype Nexus
8 2 (0.12%) Visual Studio Team System
8 2 (0.12%) VSS/SourceSafe
9 1 (0.058%) Maven
9 1 (0.058%) Oracle Forms
9 1 (0.058%) StarTeam
9 1 (0.058%) Subversion
General
1 177 (10.30%) Finance
2 71 (4.13%) Telecoms
3 50 (2.91%) Banking
4 38 (2.21%) Retail
5 36 (2.10%) Marketing
6 34 (1.98%) Manufacturing
7 33 (1.92%) Law
8 22 (1.28%) Electronics
9 20 (1.16%) Financial Institution
10 17 (0.99%) Back Office
11 15 (0.87%) Publishing
12 13 (0.76%) Front Office
12 13 (0.76%) Pharmaceutical
13 12 (0.70%) Games
14 11 (0.64%) Advertising
15 10 (0.58%) Spanish Language
16 9 (0.52%) Military
17 8 (0.47%) Legal
18 7 (0.41%) French Language
18 7 (0.41%) Mandarin Language
Libraries, Frameworks & Software Standards
1 29 (1.69%) Middleware
2 25 (1.46%) XML
3 17 (0.99%) LDAP
4 15 (0.87%) Web Services
5 13 (0.76%) .NET
6 10 (0.58%) SailPoint
7 9 (0.52%) JSON
7 9 (0.52%) Software Packaging
8 8 (0.47%) HTML
9 7 (0.41%) CSS
9 7 (0.41%) SAML
9 7 (0.41%) SPNEGO
9 7 (0.41%) WCF
9 7 (0.41%) Windows Identity Foundation
10 6 (0.35%) VXML
11 5 (0.29%) J2EE
12 4 (0.23%) EDI
12 4 (0.23%) React
13 3 (0.17%) Flash
13 3 (0.17%) RabbitMQ
Miscellaneous
1 86 (5.01%) Analytical Skills
2 77 (4.48%) Data Centre
3 58 (3.38%) Self-Motivation
3 58 (3.38%) Smartphone
4 56 (3.26%) Blackberry
5 48 (2.79%) Video Conferencing
6 43 (2.50%) iPhone
7 39 (2.27%) NHS
8 36 (2.10%) Management Information System
9 30 (1.75%) iPad
10 23 (1.34%) Driving Licence
11 21 (1.22%) PKI
12 17 (0.99%) Fat Client
12 17 (0.99%) Thin Client
13 16 (0.93%) Clustering
14 15 (0.87%) Mobile App
15 14 (0.81%) Fixed Income
16 10 (0.58%) Virtual Team
17 9 (0.52%) Private Cloud
17 9 (0.52%) User Experience
Operating Systems
1 1,139 (66.30%) Windows
2 500 (29.10%) Windows 10
3 450 (26.19%) Windows 7
4 297 (17.29%) Windows Server
5 142 (8.27%) Linux
6 133 (7.74%) Windows Server 2012
7 119 (6.93%) Windows Server 2008
8 95 (5.53%) Windows 8
9 88 (5.12%) Apple iOS
10 83 (4.83%) Android
11 72 (4.19%) Unix
12 64 (3.73%) Mac OS X
13 61 (3.55%) Mac OS
14 60 (3.49%) Windows XP
15 31 (1.80%) Windows Server 2003
16 18 (1.05%) Red Hat Enterprise Linux
17 13 (0.76%) Solaris
18 8 (0.47%) Ubuntu
19 6 (0.35%) Mac OS X Server
19 6 (0.35%) Windows Vista
Processes & Methodologies
1 341 (19.85%) ITIL
2 161 (9.37%) Problem-Solving
3 136 (7.92%) Migration
4 93 (5.41%) Infrastructure Engineering
5 82 (4.77%) Service Management
6 68 (3.96%) Service Delivery
7 64 (3.73%) Break/Fix
8 57 (3.32%) Incident Management
9 56 (3.26%) Time Management
10 55 (3.20%) ITSM
11 53 (3.08%) Change Management
12 48 (2.79%) Agile Software Development
12 48 (2.79%) Business Intelligence
13 44 (2.56%) Asset Management
14 40 (2.33%) Problem Management
15 39 (2.27%) Root Cause Analysis
16 37 (2.15%) Network Management
17 36 (2.10%) Analytics
17 36 (2.10%) DevOps
17 36 (2.10%) Project Management
Programming Languages
1 136 (7.92%) PowerShell
1 136 (7.92%) SQL
2 49 (2.85%) Java
3 40 (2.33%) Python
4 16 (0.93%) C
5 15 (0.87%) Shell Script
6 14 (0.81%) JavaScript
6 14 (0.81%) Perl
7 12 (0.70%) PHP
8 10 (0.58%) VBA
9 8 (0.47%) C#
9 8 (0.47%) R
10 7 (0.41%) Bash Shell
11 5 (0.29%) T-SQL
11 5 (0.29%) VBScript
12 3 (0.17%) C++
13 2 (0.12%) Korn
13 2 (0.12%) Ruby
13 2 (0.12%) Scala
13 2 (0.12%) VB
Qualifications
1 200 (11.64%) Security Cleared
2 154 (8.96%) SC Cleared
3 121 (7.04%) Microsoft Certification
4 62 (3.61%) Cisco Certification
5 57 (3.32%) MCSE
6 47 (2.74%) MCP
7 46 (2.68%) DV Cleared
8 43 (2.50%) Degree
9 41 (2.39%) MCSA
10 40 (2.33%) DBS Check
11 38 (2.21%) CCNA
12 33 (1.92%) CCNP
13 25 (1.46%) A+ Certification
13 25 (1.46%) ITIL Certification
13 25 (1.46%) ITIL Foundation Certificate
14 18 (1.05%) MCDST
15 14 (0.81%) MCITP
16 11 (0.64%) VMware Certified Professional (VCP)
17 9 (0.52%) MOS
17 9 (0.52%) Network+ Certification
Quality Assurance & Compliance
1 146 (8.50%) SLA
2 15 (0.87%) PMO
3 10 (0.58%) GDPR
3 10 (0.58%) GxP
3 10 (0.58%) QA
4 7 (0.41%) ISO/IEC 27001
5 6 (0.35%) Sarbanes-Oxley
6 5 (0.29%) Disclosure Scotland
7 4 (0.23%) HL7
8 2 (0.12%) Government Security Classifications
8 2 (0.12%) JSP 440
8 2 (0.12%) MiFID
8 2 (0.12%) PCI DSS
9 1 (0.058%) Def Stans
System Software
1 685 (39.87%) Active Directory
2 137 (7.97%) VMware Infrastructure
3 63 (3.67%) Hyper-V
4 39 (2.27%) XenDesktop
5 38 (2.21%) VMware ESXi
6 33 (1.92%) Virtual Desktop
7 26 (1.51%) BitLocker
8 25 (1.46%) XenApp
9 24 (1.40%) vSphere
10 23 (1.34%) Microsoft App-V
11 19 (1.11%) Virtual Machines
12 11 (0.64%) Virtual Servers
12 11 (0.64%) XenServer
13 9 (0.52%) Terminal Services
14 8 (0.47%) Docker
15 4 (0.23%) DFS Replication
15 4 (0.23%) Firmware
15 4 (0.23%) VMware Workstation
16 3 (0.17%) NFS
16 3 (0.17%) Terminal Server
Systems Management
1 261 (15.19%) SCCM
2 33 (1.92%) Systems Management Server (SMS)
3 22 (1.28%) ZABBIX
4 19 (1.11%) Puppet
5 18 (1.05%) AirWatch
6 15 (0.87%) WSUS
7 14 (0.81%) Microsoft Intune
7 14 (0.81%) Single Sign-On
8 13 (0.76%) Ansible
8 13 (0.76%) Cisco CUCM
9 12 (0.70%) SCOM
10 10 (0.58%) McAfee ePO
10 10 (0.58%) NetBackup
11 9 (0.52%) Backup Exec
11 9 (0.52%) CA Single Sign-On
11 9 (0.52%) Cisco UCCE
12 5 (0.29%) Grafana
12 5 (0.29%) Perfmon
13 4 (0.23%) Cisco UCCX
13 4 (0.23%) Jamf Pro
Vendors
1 538 (31.32%) Microsoft
2 267 (15.54%) VMware
3 192 (11.18%) Cisco
4 169 (9.84%) Apple
5 165 (9.60%) Citrix
6 106 (6.17%) HP
7 71 (4.13%) ServiceNow
8 60 (3.49%) Oracle
9 40 (2.33%) McAfee
10 34 (1.98%) Bloomberg
11 31 (1.80%) Dell
12 29 (1.69%) Remedy
12 29 (1.69%) SAP
12 29 (1.69%) Veeam
13 27 (1.57%) Adobe
13 27 (1.57%) Polycom
14 26 (1.51%) Avaya
15 25 (1.46%) Google
16 23 (1.34%) Reuters
16 23 (1.34%) Sun