Period
to 12 July 2020

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies during the 6 months to 12 July 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
12 Jul 2020
Same period 2019 Same period 2018
Rank 126 151 146
Rank change year-on-year +25 -5 +21
Contract jobs requiring a Support Engineer 787 1,675 1,940
As % of all contract jobs advertised in the UK 1.92% 1.78% 1.87%
As % of the Job Titles category 2.05% 1.88% 1.97%
Number of daily rates quoted 433 981 1,040
Median daily rate £190 £200 £210
Median daily rate % change year-on-year -5.00% -4.76% -
10th Percentile £122 £115 £115
90th Percentile £438 £440 £425
UK excluding London median daily rate £188 £200 £223
% change year-on-year -6.25% -10.11% +11.25%
Number of hourly rates quoted 151 256 393
Median hourly rate £18.50 £16.00 £16.35
Median hourly rate % change year-on-year +15.63% -2.14% +6.34%
10th Percentile £12.50 £11.80 £11.17
90th Percentile £35.00 £26.88 £22.10
UK excluding London median hourly rate £17.50 £15.00 £15.63
% change year-on-year +16.67% -4.00% +5.93%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 38,345 88,895 98,477
% of contract IT jobs with a recognized job title 93.49% 94.54% 94.82%
Number of daily rates quoted 24,027 58,515 64,447
Median daily rate £475 £470 £450
Median daily rate % change year-on-year +1.06% +4.44% +5.88%
10th Percentile £256 £265 £269
90th Percentile £660 £650 £638
UK excluding London median daily rate £432 £425 £413
% change year-on-year +1.65% +3.03% +3.13%
Number of hourly rates quoted 1,557 2,943 3,183
Median hourly rate £22.50 £19.65 £18.00
Median hourly rate % change year-on-year +14.53% +9.14% -3.74%
10th Percentile £12.01 £11.17 £11.00
90th Percentile £52.50 £52.25 £48.50
Median hourly rate £20.00 £18.50 £17.50
% change year-on-year +8.11% +5.71% -1.52%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 12 July 2020.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 12 July 2020.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 12 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 706 £195 -2.50% 199
UK excluding London +27 554 £188 -6.25% 181
London +20 214 £200 -4.76% 32
South East +43 171 £200 -20.00% 56
North of England +38 94 £195 +9.09% 44
South West +4 84 £195 +1.30% 34
Midlands +67 80 £155 -17.33% 20
East of England +31 62 £169 +7.50% 14
West Midlands +74 56 £173 -8.00% 10
North West +44 46 £160 -31.91% 18
Scotland +12 44 £171 +26.85% 7
Yorkshire +42 42 £300 +84.62% 22
Work from Home +21 39 £350 +12.90% 22
East Midlands +36 24 £150 -17.81% 10
Wales +1 15 £200 +12.68% 8
North East +22 6 £263 +45.83% 4
Northern Ireland +19 4 - -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 July 2020, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 494 (62.77%) Windows
2 287 (36.47%) Active Directory
3 281 (35.71%) Windows 10
4 251 (31.89%) Microsoft
5 242 (30.75%) Office 365
6 163 (20.71%) Windows 7
7 138 (17.53%) Microsoft Office
8 137 (17.41%) Windows Server
9 125 (15.88%) SCCM
10 112 (14.23%) ITIL
11 86 (10.93%) Security Cleared
12 84 (10.67%) VMware
13 72 (9.15%) Problem-Solving
14 68 (8.64%) Cisco
15 67 (8.51%) SQL
16 65 (8.26%) Public Sector
17 64 (8.13%) Migration
18 59 (7.50%) Linux
18 59 (7.50%) Citrix
19 55 (6.99%) LAN
20 53 (6.73%) WAN
21 52 (6.61%) Finance
22 51 (6.48%) Apple
23 50 (6.35%) VMware Infrastructure
24 47 (5.97%) MS Exchange
25 46 (5.84%) VoIP
25 46 (5.84%) Azure
25 46 (5.84%) PowerShell
26 45 (5.72%) Skype
27 44 (5.59%) NHS

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (5.97%) MS Exchange
2 38 (4.83%) SharePoint
3 36 (4.57%) Skype for Business
4 24 (3.05%) Exchange Server 2010
5 19 (2.41%) Tomcat
6 15 (1.91%) Apache
7 10 (1.27%) Exchange Server 2013
8 8 (1.02%) IIS
9 5 (0.64%) Blackberry Enterprise Server
10 4 (0.51%) Documentum
11 3 (0.38%) Confluence
11 3 (0.38%) Exchange Server 2007
12 2 (0.25%) Apache Solr
12 2 (0.25%) Apache Spark
12 2 (0.25%) BizTalk Server
12 2 (0.25%) MS Project Server
12 2 (0.25%) SharePoint 2010
12 2 (0.25%) SharePoint 2013
12 2 (0.25%) SharePoint Server
13 1 (0.13%) CMS
Applications
1 138 (17.53%) Microsoft Office
2 35 (4.45%) Microsoft Excel
3 17 (2.16%) Microsoft PowerPoint
4 3 (0.38%) Adobe Creative Suite
4 3 (0.38%) MS Visio
5 2 (0.25%) Photoshop
6 1 (0.13%) AutoCAD
6 1 (0.13%) SketchUp
6 1 (0.13%) SOLIDWORKS
Business Applications
1 3 (0.38%) Dynamics CRM
2 1 (0.13%) Dynamics AX
2 1 (0.13%) Elite 3E
2 1 (0.13%) Line 500
2 1 (0.13%) NetSuite
2 1 (0.13%) SAP HR
Cloud Services
1 242 (30.75%) Office 365
2 46 (5.84%) Azure
3 15 (1.91%) AWS
4 14 (1.78%) OneDrive
5 10 (1.27%) Amazon CloudWatch
5 10 (1.27%) Datadog
6 9 (1.14%) SaaS
7 7 (0.89%) Azure Active Directory
8 5 (0.64%) Power Platform
9 4 (0.51%) G Suite
9 4 (0.51%) PowerApps
10 3 (0.38%) Slack
11 2 (0.25%) Cloud Computing
11 2 (0.25%) Dynamics 365
11 2 (0.25%) GitHub
11 2 (0.25%) Power Automate
11 2 (0.25%) ShareGate
11 2 (0.25%) Trello
12 1 (0.13%) GCP
12 1 (0.13%) IaaS
Communications & Networking
1 55 (6.99%) LAN
2 53 (6.73%) WAN
3 46 (5.84%) VoIP
4 45 (5.72%) Skype
5 44 (5.59%) Firewall
6 41 (5.21%) DNS
7 37 (4.70%) VPN
8 30 (3.81%) DHCP
9 28 (3.56%) TCP/IP
10 21 (2.67%) Wi-Fi
11 19 (2.41%) Wireless
12 13 (1.65%) Network Security
12 13 (1.65%) SAN
13 12 (1.52%) BGP
13 12 (1.52%) Internet
13 12 (1.52%) VLAN
14 11 (1.40%) IP Telephony
14 11 (1.40%) MPLS
15 10 (1.27%) IPsec
16 7 (0.89%) ISDN
Database & Business Intelligence
1 35 (4.45%) SQL Server
2 20 (2.54%) MySQL
3 14 (1.78%) Big Data
4 6 (0.76%) Apache Cassandra
5 5 (0.64%) Power BI
5 5 (0.64%) Relational Database
5 5 (0.64%) SQL Server 2008
6 4 (0.51%) SQL Server 2016
7 3 (0.38%) RDBMS
7 3 (0.38%) SQL Server 2005
7 3 (0.38%) SQL Server 2017
7 3 (0.38%) SQL Server Integration Services
8 2 (0.25%) Apache Hive
8 2 (0.25%) NonStop SQL
8 2 (0.25%) Oracle Database
8 2 (0.25%) SQL Server 2012
8 2 (0.25%) SQL Server Analysis Services
9 1 (0.13%) Amazon RDS
9 1 (0.13%) MariaDB
9 1 (0.13%) Redis
Development Applications
1 12 (1.52%) JIRA
2 10 (1.27%) Git (software)
3 7 (0.89%) Team Foundation Server
4 5 (0.64%) ClearCase
4 5 (0.64%) Subversion
5 4 (0.51%) Hudson
5 4 (0.51%) Jenkins
5 4 (0.51%) Sonatype Nexus
6 3 (0.38%) Bitbucket
6 3 (0.38%) Cucumber
6 3 (0.38%) Fiddler
7 2 (0.25%) Redmine
8 1 (0.13%) Ant
8 1 (0.13%) Dreamweaver
8 1 (0.13%) Firebug
8 1 (0.13%) GitLab
8 1 (0.13%) Maven
8 1 (0.13%) MSI
8 1 (0.13%) Visual Studio
8 1 (0.13%) Visual Studio Team System
General
1 65 (8.26%) Public Sector
2 52 (6.61%) Finance
3 30 (3.81%) Telecoms
4 12 (1.52%) Banking
5 11 (1.40%) Electronics
5 11 (1.40%) Manufacturing
6 10 (1.27%) Marketing
7 9 (1.14%) Front Office
7 9 (1.14%) Law
8 7 (0.89%) Retail
9 5 (0.64%) Legal
9 5 (0.64%) Military
10 4 (0.51%) Financial Institution
11 3 (0.38%) Investment Banking
12 2 (0.25%) Aerospace
12 2 (0.25%) Local Government
12 2 (0.25%) Pharmaceutical
13 1 (0.13%) Advertising
13 1 (0.13%) Automotive
13 1 (0.13%) Back Office
Libraries, Frameworks & Software Standards
1 17 (2.16%) LAMP
2 8 (1.02%) .NET
2 8 (1.02%) Sensu
2 8 (1.02%) Web Services
3 7 (0.89%) Memcached
4 6 (0.76%) HTML
5 5 (0.64%) LDAP
5 5 (0.64%) XML
6 4 (0.51%) AngularJS
6 4 (0.51%) JSON
7 3 (0.38%) ASP.NET
7 3 (0.38%) CSS
7 3 (0.38%) XMPP
8 2 (0.25%) .NET Framework
8 2 (0.25%) ASP.NET Web API
8 2 (0.25%) FIX Protocol
8 2 (0.25%) MDX
8 2 (0.25%) SAML
8 2 (0.25%) SOAP
8 2 (0.25%) Software Packaging
Miscellaneous
1 44 (5.59%) NHS
2 29 (3.68%) Analytical Skills
3 19 (2.41%) Driving Licence
4 17 (2.16%) Video Conferencing
5 16 (2.03%) Self-Motivation
6 14 (1.78%) Blackberry
6 14 (1.78%) Management Information System
7 13 (1.65%) Data Centre
7 13 (1.65%) PKI
8 11 (1.40%) iPhone
8 11 (1.40%) Linux Command Line
8 11 (1.40%) User Experience
9 9 (1.14%) Clustering
9 9 (1.14%) Fat Client
9 9 (1.14%) Thin Client
10 8 (1.02%) iPad
11 6 (0.76%) Client/Server
11 6 (0.76%) Smartphone
12 5 (0.64%) BYOD
12 5 (0.64%) CMDB
Operating Systems
1 494 (62.77%) Windows
2 281 (35.71%) Windows 10
3 163 (20.71%) Windows 7
4 137 (17.41%) Windows Server
5 59 (7.50%) Linux
6 40 (5.08%) Windows Server 2012
7 39 (4.96%) Windows Server 2008
8 32 (4.07%) Apple iOS
9 31 (3.94%) Windows Server 2016
10 27 (3.43%) Android
10 27 (3.43%) Unix
11 23 (2.92%) Mac OS
12 21 (2.67%) Windows XP
13 16 (2.03%) Windows 8
14 14 (1.78%) Mac OS X
15 8 (1.02%) Windows Server 2003
16 6 (0.76%) Windows Server 2019
17 2 (0.25%) CentOS
17 2 (0.25%) Red Hat Enterprise Linux
17 2 (0.25%) Windows Vista
Processes & Methodologies
1 112 (14.23%) ITIL
2 72 (9.15%) Problem-Solving
3 64 (8.13%) Migration
4 35 (4.45%) Infrastructure Engineering
5 30 (3.81%) Service Delivery
6 26 (3.30%) Incident Management
7 22 (2.80%) Performance Monitoring
8 21 (2.67%) Break/Fix
8 21 (2.67%) Network Management
8 21 (2.67%) Service Management
9 19 (2.41%) Asset Management
9 19 (2.41%) Business Intelligence
9 19 (2.41%) Root Cause Analysis
10 17 (2.16%) Coaching
10 17 (2.16%) Problem Management
11 16 (2.03%) Configuration Management
12 15 (1.91%) Change Management
12 15 (1.91%) Computer Science
13 14 (1.78%) ITSM
14 13 (1.65%) Preventative Maintenance
Programming Languages
1 67 (8.51%) SQL
2 46 (5.84%) PowerShell
3 32 (4.07%) Python
4 30 (3.81%) Java
5 27 (3.43%) Bash Shell
6 16 (2.03%) Shell Script
7 15 (1.91%) Ruby
8 12 (1.52%) C++
8 12 (1.52%) JavaScript
9 11 (1.40%) C#
10 10 (1.27%) Perl
11 5 (0.64%) C-shell
11 5 (0.64%) T-SQL
11 5 (0.64%) VBScript
12 3 (0.38%) PHP
13 2 (0.25%) C
13 2 (0.25%) Data Analysis Expressions (DAX)
13 2 (0.25%) R
13 2 (0.25%) Scala
13 2 (0.25%) VBA
Qualifications
1 86 (10.93%) Security Cleared
2 39 (4.96%) SC Cleared
3 34 (4.32%) Degree
4 32 (4.07%) Microsoft Certification
5 25 (3.18%) Cisco Certification
6 23 (2.92%) CCNA
7 19 (2.41%) MCSE
8 15 (1.91%) A+ Certification
9 13 (1.65%) Computer Science Degree
9 13 (1.65%) DV Cleared
10 10 (1.27%) DBS Check
10 10 (1.27%) MCP
11 8 (1.02%) ITIL Certification
11 8 (1.02%) Master's Degree
11 8 (1.02%) MCSA
12 7 (0.89%) CCNP
12 7 (0.89%) JNCIA
13 6 (0.76%) ITIL Foundation Certificate
13 6 (0.76%) MCITP
14 5 (0.64%) MCTS
Quality Assurance & Compliance
1 40 (5.08%) SLA
2 11 (1.40%) QA
3 6 (0.76%) GDPR
3 6 (0.76%) PCI DSS
4 5 (0.64%) ISO/IEC 27001
5 3 (0.38%) Cyber Essentials
5 3 (0.38%) HIPAA
6 2 (0.25%) GxP
7 1 (0.13%) Government Security Classifications
7 1 (0.13%) ISO 14001
7 1 (0.13%) ISO 9001
7 1 (0.13%) NCSC
7 1 (0.13%) Sarbanes-Oxley
7 1 (0.13%) SSAE 16
System Software
1 287 (36.47%) Active Directory
2 50 (6.35%) VMware Infrastructure
3 33 (4.19%) Hyper-V
4 17 (2.16%) Virtual Machines
5 13 (1.65%) VMware ESXi
5 13 (1.65%) XenApp
6 12 (1.52%) XenDesktop
7 11 (1.40%) vSphere
8 7 (0.89%) Virtual Desktop
9 6 (0.76%) Microsoft App-V
10 5 (0.64%) Virtual Servers
11 4 (0.51%) VMware Workstation
12 3 (0.38%) BitLocker
12 3 (0.38%) Citrix Hypervisor
13 2 (0.25%) Squid
13 2 (0.25%) Terminal Services
13 2 (0.25%) vCloud
13 2 (0.25%) VMware Server
14 1 (0.13%) Firmware
14 1 (0.13%) Terminal Server
Systems Management
1 125 (15.88%) SCCM
2 19 (2.41%) Microsoft Intune
3 15 (1.91%) Nagios
3 15 (1.91%) WSUS
4 12 (1.52%) AirWatch
5 9 (1.14%) SCOM
5 9 (1.14%) Single Sign-On
6 8 (1.02%) Ansible
6 8 (1.02%) Puppet
7 7 (0.89%) Jamf Pro
8 5 (0.64%) Opscode Chef
9 4 (0.51%) Backup Exec
9 4 (0.51%) Cisco Prime
9 4 (0.51%) Microsoft Clustering
9 4 (0.51%) Norton AntiVirus
10 3 (0.38%) Cisco CUCM
10 3 (0.38%) FortiGate
10 3 (0.38%) Microsoft Data Protection Manager
10 3 (0.38%) vCenter Server
10 3 (0.38%) ZABBIX
Vendors
1 251 (31.89%) Microsoft
2 84 (10.67%) VMware
3 68 (8.64%) Cisco
4 59 (7.50%) Citrix
5 51 (6.48%) Apple
6 26 (3.30%) Oracle
7 24 (3.05%) ServiceNow
7 24 (3.05%) Splunk
8 22 (2.80%) HP
9 19 (2.41%) Google
9 19 (2.41%) Juniper
10 14 (1.78%) Dell
11 11 (1.40%) Adobe
11 11 (1.40%) Ivanti
11 11 (1.40%) NetApp
11 11 (1.40%) SAP
11 11 (1.40%) SolarWinds
12 9 (1.14%) Avaya
12 9 (1.14%) Meraki
12 9 (1.14%) Symantec