Period
to 13 April 2021

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies during the 6 months to 13 April 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
13 Apr 2021
Same period 2020 Same period 2019
Rank 198 98 166
Rank change year-on-year -100 +68 -12
Contract jobs requiring a Support Engineer 660 1,428 1,611
As % of all contract jobs advertised in the UK 1.26% 2.38% 1.67%
As % of the Job Titles category 1.36% 2.54% 1.76%
Number of daily rates quoted 385 855 928
10th Percentile £120 £120 £114
25th Percentile £150 £135 £140
Median daily rate (50th Percentile) £200 £190 £200
Median % change year-on-year +5.26% -5.00% -
75th Percentile £338 £288 £304
90th Percentile £436 £389 £428
UK excluding London median daily rate £186 £175 £200
% change year-on-year +6.43% -12.50% -
Number of hourly rates quoted 112 242 240
10th Percentile £11.17 £12.50 £11.25
25th Percentile £12.18 £14.13 £13.00
Median hourly rate £16.00 £17.50 £16.00
Median % change year-on-year -8.57% +9.38% -
75th Percentile £21.05 £19.69 £18.76
90th Percentile £25.00 £23.75 £24.11
UK excluding London median hourly rate £15.85 £17.05 £15.50
% change year-on-year -7.04% +10.00% +1.64%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 48,693 56,183 91,309
% of contract IT jobs with a recognized job title 92.77% 93.80% 94.68%
Number of daily rates quoted 33,398 37,314 61,632
10th Percentile £275 £225 £270
25th Percentile £375 £363 £363
Median daily rate (50th Percentile) £475 £460 £463
Median % change year-on-year +3.26% -0.70% +2.94%
75th Percentile £575 £569 £569
90th Percentile £660 £650 £650
UK excluding London median daily rate £425 £425 £425
Number of hourly rates quoted 1,680 2,155 2,660
10th Percentile £11.30 £11.50 £11.00
25th Percentile £14.50 £14.00 £13.00
Median hourly rate £22.50 £18.70 £17.83
Median % change year-on-year +20.32% +4.91% +1.86%
75th Percentile £45.00 £38.75 £38.75
90th Percentile £57.50 £52.12 £48.75
UK excluding London median hourly rate £18.95 £17.50 £17.50
% change year-on-year +8.29% - -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 13 April 2021.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 13 April 2021.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 13 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -97 564 £200 +5.26% 219
UK excluding London -32 478 £186 +6.43% 187
London -117 142 £275 +29.41% 42
South East -16 136 £210 +10.53% 62
Work from Home -191 93 £250 -24.24% 27
Midlands +5 92 £184 +13.08% 34
North of England -15 88 £150 -13.04% 42
South West -10 68 £200 +14.29% 14
West Midlands +7 60 £164 -18.13% 19
North West -2 53 £150 -6.25% 18
East Midlands +8 32 £194 +29.17% 15
East of England -28 31 £165 -7.04% 26
Scotland -35 31 £150 -3.23% 7
Yorkshire -6 29 £135 -38.78% 19
Wales +5 27 £159 -20.63% 3
North East +13 6 £175 -5.41% 5
Channel Islands - 3 - -
Northern Ireland +1 2 £175 +75.00%

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 13 April 2021, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 349 (52.88%) Windows
2 203 (30.76%) Microsoft 365
3 200 (30.30%) Active Directory
4 188 (28.48%) Microsoft
5 174 (26.36%) Windows 10
6 94 (14.24%) Security Cleared
7 92 (13.94%) ITIL
7 92 (13.94%) Windows Server
8 79 (11.97%) Windows 7
9 76 (11.52%) SCCM
9 76 (11.52%) Microsoft Office
10 73 (11.06%) Azure
11 71 (10.76%) VMware
12 70 (10.61%) Citrix
13 65 (9.85%) Cisco
14 59 (8.94%) PowerShell
15 57 (8.64%) Linux
16 53 (8.03%) Migration
17 52 (7.88%) Problem-Solving
18 51 (7.73%) VPN
19 50 (7.58%) Firewall
20 49 (7.42%) VMware Infrastructure
21 47 (7.12%) SLA
22 46 (6.97%) WAN
23 45 (6.82%) Finance
24 44 (6.67%) DNS
25 41 (6.21%) SC Cleared
26 40 (6.06%) LAN
26 40 (6.06%) Java
27 38 (5.76%) Apple

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (4.55%) MS Exchange
2 29 (4.39%) SharePoint
3 14 (2.12%) Skype for Business
4 12 (1.82%) Confluence
5 8 (1.21%) IIS
6 6 (0.91%) Exchange Server 2013
7 4 (0.61%) Elasticsearch
7 4 (0.61%) Exchange Server 2010
8 3 (0.45%) Exchange Server 2007
9 2 (0.30%) Apache
9 2 (0.30%) Apache Spark
9 2 (0.30%) Blackberry Enterprise Server
9 2 (0.30%) CICS
9 2 (0.30%) Documentum
9 2 (0.30%) Exchange Server 2003
9 2 (0.30%) IBM Notes
10 1 (0.15%) CMS
10 1 (0.15%) Exchange Server 5.5
10 1 (0.15%) Live Communications Server
10 1 (0.15%) WebLogic
Applications
1 76 (11.52%) Microsoft Office
2 13 (1.97%) Microsoft Excel
3 4 (0.61%) SOLIDWORKS
4 3 (0.45%) Adobe Creative Suite
4 3 (0.45%) MS Visio
5 2 (0.30%) Microsoft PowerPoint
6 1 (0.15%) AutoCAD
6 1 (0.15%) Autodesk Flame
6 1 (0.15%) CATIA
6 1 (0.15%) CINEMA 4D
6 1 (0.15%) InfoPath
6 1 (0.15%) Maya
6 1 (0.15%) NUKE
6 1 (0.15%) Spreadsheet
Business Applications
1 7 (1.06%) Refinitiv Enterprise Platform
2 6 (0.91%) Eikon
2 6 (0.91%) thinkFolio
3 3 (0.45%) assyst
4 2 (0.30%) Dynamics NAV
4 2 (0.30%) Salerio
5 1 (0.15%) OPENHousing
5 1 (0.15%) Remedy ITSM
Cloud Services
1 203 (30.76%) Microsoft 365
2 73 (11.06%) Azure
3 24 (3.64%) AWS
4 19 (2.88%) Azure Active Directory
5 16 (2.42%) OneDrive
6 8 (1.21%) Google Workspace
7 5 (0.76%) Cloud Computing
8 3 (0.45%) GCP
8 3 (0.45%) Power Platform
8 3 (0.45%) Slack
9 2 (0.30%) AWS Direct Connect
9 2 (0.30%) AWS Lambda
9 2 (0.30%) Mimecast
9 2 (0.30%) SaaS
9 2 (0.30%) Serverless
9 2 (0.30%) Trello
10 1 (0.15%) Amazon ELB
10 1 (0.15%) AWS CloudFormation
10 1 (0.15%) GitHub
10 1 (0.15%) Yammer
Communications & Networking
1 51 (7.73%) VPN
2 50 (7.58%) Firewall
3 46 (6.97%) WAN
4 44 (6.67%) DNS
5 40 (6.06%) LAN
6 34 (5.15%) TCP/IP
7 29 (4.39%) DHCP
8 17 (2.58%) Wi-Fi
9 15 (2.27%) Internet
9 15 (2.27%) Wireless
10 14 (2.12%) Skype
11 11 (1.67%) VLAN
12 9 (1.36%) Network Security
12 9 (1.36%) Remote Desktop
12 9 (1.36%) SAN
12 9 (1.36%) VoIP
13 8 (1.21%) 802.11
13 8 (1.21%) IPsec
13 8 (1.21%) Junos
14 6 (0.91%) NetScaler
Database & Business Intelligence
1 21 (3.18%) SQL Server
2 7 (1.06%) PostgreSQL
3 6 (0.91%) MySQL
4 4 (0.61%) Relational Database
4 4 (0.61%) SQL Server 2012
5 3 (0.45%) Hadoop
5 3 (0.45%) SQL Server 2005
6 2 (0.30%) Apache Cassandra
6 2 (0.30%) Pentaho
6 2 (0.30%) SQL Server 2008
7 1 (0.15%) Apache Hive
7 1 (0.15%) Azure SQL Database
7 1 (0.15%) Big Data
7 1 (0.15%) DB2
7 1 (0.15%) DTS
7 1 (0.15%) HBase
7 1 (0.15%) MS Access
7 1 (0.15%) NoSQL
7 1 (0.15%) Oracle Database
7 1 (0.15%) Oracle Reports
Development Applications
1 16 (2.42%) JIRA
2 10 (1.52%) Git (software)
3 7 (1.06%) Bitbucket
3 7 (1.06%) Team Foundation Server
4 6 (0.91%) SoapUI
5 4 (0.61%) GitLab
5 4 (0.61%) Jenkins
5 4 (0.61%) Octopus Deploy
6 3 (0.45%) MSI
7 2 (0.30%) Atlassian Bamboo
7 2 (0.30%) Hudson
7 2 (0.30%) TeamCity
7 2 (0.30%) VSS/SourceSafe
8 1 (0.15%) ClearCase
8 1 (0.15%) ClearQuest
8 1 (0.15%) CruiseControl
8 1 (0.15%) Oracle Forms
8 1 (0.15%) SonarQube
8 1 (0.15%) Subversion
8 1 (0.15%) Visual Studio
General
1 45 (6.82%) Finance
2 36 (5.45%) Public Sector
3 22 (3.33%) Telecoms
4 20 (3.03%) Manufacturing
5 13 (1.97%) Banking
5 13 (1.97%) Local Government
6 9 (1.36%) Electronics
7 8 (1.21%) Marketing
8 7 (1.06%) Legal
9 3 (0.45%) Investment Banking
10 2 (0.30%) Back Office
10 2 (0.30%) German Language
10 2 (0.30%) Police
11 1 (0.15%) International Banking
11 1 (0.15%) Military
11 1 (0.15%) Multimedia
11 1 (0.15%) Pharmaceutical
11 1 (0.15%) Publishing
11 1 (0.15%) Retail
11 1 (0.15%) Spanish Language
Libraries, Frameworks & Software Standards
1 23 (3.48%) .NET
2 13 (1.97%) RESTful
3 10 (1.52%) 802.1X
4 9 (1.36%) FIX Protocol
5 6 (0.91%) Software Packaging
6 5 (0.76%) Elastic Stack
6 5 (0.76%) Kafka
6 5 (0.76%) Web Services
7 4 (0.61%) CSS
8 3 (0.45%) ASP.NET
8 3 (0.45%) RabbitMQ
8 3 (0.45%) Spring
8 3 (0.45%) XML
9 2 (0.30%) MSMQ
9 2 (0.30%) Node.js
9 2 (0.30%) Regular Expression
9 2 (0.30%) REST
9 2 (0.30%) SOAP
9 2 (0.30%) Spring Integration
9 2 (0.30%) XSLT
Miscellaneous
1 32 (4.85%) NHS
2 27 (4.09%) Self-Motivation
3 23 (3.48%) Analytical Skills
4 22 (3.33%) Data Centre
5 19 (2.88%) Driving Licence
6 18 (2.73%) Management Information System
7 13 (1.97%) PKI
8 10 (1.52%) Equities
9 9 (1.36%) iPad
10 7 (1.06%) Client/Server
10 7 (1.06%) Foreign Exchange (FX)
10 7 (1.06%) Hybrid Cloud
11 6 (0.91%) CMDB
11 6 (0.91%) Smartphone
11 6 (0.91%) Video Conferencing
12 5 (0.76%) Hedge funds
12 5 (0.76%) iPhone
12 5 (0.76%) Linux Command Line
12 5 (0.76%) Mainframe
12 5 (0.76%) Replication
Operating Systems
1 349 (52.88%) Windows
2 174 (26.36%) Windows 10
3 92 (13.94%) Windows Server
4 79 (11.97%) Windows 7
5 57 (8.64%) Linux
6 28 (4.24%) Unix
7 24 (3.64%) Apple iOS
8 23 (3.48%) Android
9 21 (3.18%) Mac OS
9 21 (3.18%) Windows Server 2012
10 20 (3.03%) Windows Server 2019
11 18 (2.73%) Windows Server 2016
12 11 (1.67%) Windows 8
13 8 (1.21%) Red Hat Enterprise Linux
13 8 (1.21%) Windows Server 2003
14 6 (0.91%) AIX
14 6 (0.91%) Windows Server 2008
15 5 (0.76%) CentOS
16 4 (0.61%) Windows XP
17 3 (0.45%) Windows Vista
Processes & Methodologies
1 92 (13.94%) ITIL
2 53 (8.03%) Migration
3 52 (7.88%) Problem-Solving
4 37 (5.61%) Incident Management
5 29 (4.39%) Infrastructure Engineering
6 28 (4.24%) Problem Management
7 25 (3.79%) Change Management
7 25 (3.79%) Proactive Monitoring
8 24 (3.64%) Service Delivery
9 20 (3.03%) Service Management
10 18 (2.73%) Agile Software Development
10 18 (2.73%) Mentoring
11 16 (2.42%) Information Security
11 16 (2.42%) Mathematics
11 16 (2.42%) Project Delivery
12 15 (2.27%) Asset Management
12 15 (2.27%) DevOps
12 15 (2.27%) ITSM
13 14 (2.12%) IT Strategy
13 14 (2.12%) Workflow
Programming Languages
1 59 (8.94%) PowerShell
2 40 (6.06%) Java
3 36 (5.45%) SQL
4 26 (3.94%) C
5 18 (2.73%) Shell Script
6 17 (2.58%) Python
7 6 (0.91%) Bash Shell
7 6 (0.91%) C#
8 5 (0.76%) Ruby
9 4 (0.61%) JavaScript
9 4 (0.61%) Perl
10 3 (0.45%) AWK
10 3 (0.45%) sed
11 2 (0.30%) Ada
11 2 (0.30%) Groovy
11 2 (0.30%) PL/SQL
11 2 (0.30%) T-SQL
11 2 (0.30%) VB
12 1 (0.15%) RPG
12 1 (0.15%) VBScript
Qualifications
1 94 (14.24%) Security Cleared
2 41 (6.21%) SC Cleared
3 34 (5.15%) Degree
4 26 (3.94%) Microsoft Certification
5 24 (3.64%) Cisco Certification
6 23 (3.48%) DBS Check
7 22 (3.33%) DV Cleared
8 20 (3.03%) ITIL Certification
9 15 (2.27%) MCSE
10 13 (1.97%) CCNP
10 13 (1.97%) ITIL Foundation Certificate
11 12 (1.82%) CCNA
12 9 (1.36%) MCSA
13 8 (1.21%) JNCIA
14 7 (1.06%) A+ Certification
15 5 (0.76%) Citrix Certification
15 5 (0.76%) HNC
15 5 (0.76%) HND
16 4 (0.61%) AWS Certification
16 4 (0.61%) MCP
Quality Assurance & Compliance
1 47 (7.12%) SLA
2 15 (2.27%) Disclosure Scotland
3 4 (0.61%) PCI DSS
3 4 (0.61%) Sarbanes-Oxley
4 3 (0.45%) HMG Security Policy Framework
4 3 (0.45%) ISO/IEC 27001
4 3 (0.45%) QA
5 1 (0.15%) Def Stans
5 1 (0.15%) GDPR
5 1 (0.15%) Government Security Classifications
5 1 (0.15%) HL7
5 1 (0.15%) ISO 9001
5 1 (0.15%) ISO/IEC 20000
System Software
1 200 (30.30%) Active Directory
2 49 (7.42%) VMware Infrastructure
3 20 (3.03%) Hyper-V
4 14 (2.12%) Docker
5 9 (1.36%) vSphere
5 9 (1.36%) XenApp
6 8 (1.21%) Virtual Desktop
7 6 (0.91%) Virtual Servers
7 6 (0.91%) VMware NSX
8 5 (0.76%) XenDesktop
9 4 (0.61%) Microsoft Virtual Server
10 3 (0.45%) Virtual Machines
11 2 (0.30%) BitLocker
11 2 (0.30%) Microcode
11 2 (0.30%) Microsoft App-V
11 2 (0.30%) NFS
11 2 (0.30%) Terminal Services
11 2 (0.30%) Time Sharing Option
12 1 (0.15%) Firmware
12 1 (0.15%) Terminal Server
Systems Management
1 76 (11.52%) SCCM
2 33 (5.00%) Microsoft Intune
3 21 (3.18%) AirWatch
4 16 (2.42%) Ansible
5 12 (1.82%) Jamf Pro
6 9 (1.36%) Single Sign-On
7 7 (1.06%) Kubernetes
7 7 (1.06%) Puppet
8 4 (0.61%) FortiGate
8 4 (0.61%) Grafana
9 3 (0.45%) Kibana
9 3 (0.45%) McAfee ePO
9 3 (0.45%) Nagios
9 3 (0.45%) NetBackup
9 3 (0.45%) Prometheus
9 3 (0.45%) SCOM
9 3 (0.45%) Terraform
10 2 (0.30%) Netcool
10 2 (0.30%) OpenView Configuration Management
10 2 (0.30%) WSUS
Vendors
1 188 (28.48%) Microsoft
2 71 (10.76%) VMware
3 70 (10.61%) Citrix
4 65 (9.85%) Cisco
5 38 (5.76%) Apple
6 25 (3.79%) HP
7 19 (2.88%) ServiceNow
8 16 (2.42%) Juniper
9 13 (1.97%) Dell
9 13 (1.97%) Remedy
10 11 (1.67%) Google
10 11 (1.67%) Oracle
10 11 (1.67%) Palo Alto
10 11 (1.67%) SAP
11 10 (1.52%) CheckPoint
11 10 (1.52%) F5
11 10 (1.52%) Ivanti
12 9 (1.36%) Avaya
12 9 (1.36%) IBM
13 8 (1.21%) Bloomberg