Period
to 23 November 2017

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 153 145 126
Rank change year-on-year -8 -19 -17
Contract jobs requiring a Support Engineer 1808 1920 2076
As % of all contract IT jobs advertised in the UK 1.75% 1.82% 1.83%
As % of the Job Titles category 1.85% 1.92% 1.92%
Number of daily rates quoted 1064 1063 989
UK median daily rate £190 £230 £215
Median daily rate % change year-on-year -17.39% +6.98% -4.44%
10th Percentile £113 £115 £115
90th Percentile £419 £400 £390
UK excluding London median daily rate £183 £225 £215
% change year-on-year -18.89% +4.65% -4.44%
Number of hourly rates quoted 308 292 473
UK median hourly rate £16.63 £15.00 £15.75
Median hourly rate % change year-on-year +10.83% -4.76% +5.00%
10th Percentile £12.21 £10.75 £10.50
90th Percentile £26.33 £27.50 £26.65
UK excluding London median hourly rate £15.25 £14.66 £15.77
% change year-on-year +4.04% -7.05% +5.13%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97742 99747 107875
% of contract IT jobs with a recognized job title 94.80% 94.76% 94.91%
Number of daily rates quoted 64508 65028 68632
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +3.45%
Number of hourly rates quoted 2923 3319 4120
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 23 November 2017.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 1667 £200 -15.97% 317
UK excluding London -7 1190 £183 -18.89% 234
London -17 594 £200 -16.67% 93
South East -12 410 £213 -22.02% 66
North of England -6 197 £185 -28.16% 50
Midlands +50 158 £200 -16.67% 43
East of England -3 157 £168 -10.27% 34
South West -24 152 £165 +3.13% 31
West Midlands +52 88 £250 +4.17% 30
North West +35 82 £180 -8.63% 35
Yorkshire +13 81 £180 -30.10% 13
East Midlands +12 69 £180 -30.10% 13
Scotland -19 58 £150 -25.00% 3
Wales +28 52 £180 +9.09% 7
North East -24 35 £263 -1.41% 2
Northern Ireland -38 11 £325 +85.71% 1
Isle of Man +2 1 - -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2017, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Engineer in the job title.

1 1155 (63.88%) Windows
2 691 (38.22%) Active Directory
3 577 (31.91%) Microsoft
4 463 (25.61%) Windows 7
5 368 (20.35%) Windows 10
6 343 (18.97%) Windows Server
7 330 (18.25%) ITIL
8 323 (17.87%) Microsoft Office
9 304 (16.81%) Office 365
10 296 (16.37%) Cisco
11 285 (15.76%) VMware
12 241 (13.33%) Security Cleared
13 206 (11.39%) SCCM
14 202 (11.17%) Citrix
15 188 (10.40%) SC Cleared
16 174 (9.62%) LAN
17 169 (9.35%) Windows Server 2008
18 163 (9.02%) Linux
19 159 (8.79%) Windows Server 2012
20 158 (8.74%) DNS
21 156 (8.63%) Firewall
22 155 (8.57%) MS Exchange
23 154 (8.52%) Finance
24 151 (8.35%) WAN
25 148 (8.19%) SQL
26 147 (8.13%) TCP/IP
26 147 (8.13%) Migration
27 145 (8.02%) HP
28 143 (7.91%) VMware Infrastructure
29 138 (7.63%) Apple

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 155 (8.57%) MS Exchange
2 78 (4.31%) SharePoint
3 50 (2.77%) Exchange Server 2010
4 47 (2.60%) Skype for Business
5 36 (1.99%) Blackberry Enterprise Server
6 33 (1.83%) IIS
7 26 (1.44%) Apache
8 25 (1.38%) WebLogic
9 24 (1.33%) IBM Notes
10 23 (1.27%) Exchange Server 2013
11 22 (1.22%) JBoss
12 21 (1.16%) Tomcat
13 12 (0.66%) Exchange Server 2007
14 11 (0.61%) PowerExchange
15 10 (0.55%) Exchange Server 2003
15 10 (0.55%) OpenStack
16 8 (0.44%) SAS
16 8 (0.44%) SharePoint 2013
17 7 (0.39%) WebSphere
18 6 (0.33%) Confluence
Applications
1 323 (17.87%) Microsoft Office
2 29 (1.60%) Microsoft Excel
3 14 (0.77%) Microsoft PowerPoint
4 10 (0.55%) MS Visio
5 7 (0.39%) Adobe Creative Suite
5 7 (0.39%) AutoCAD
6 2 (0.11%) Revit
6 2 (0.11%) Spreadsheet
6 2 (0.11%) Windchill
7 1 (0.055%) HipChat
7 1 (0.055%) InfoPath
7 1 (0.055%) Microsoft Project
7 1 (0.055%) SPSS
Business Applications
1 15 (0.83%) Eikon
2 10 (0.55%) Dynamics CRM
3 7 (0.39%) Remedy ITSM
4 4 (0.22%) Adobe Campaign
4 4 (0.22%) Dynamics NAV
4 4 (0.22%) SAP Hybris
5 3 (0.17%) Temenos T24
6 2 (0.11%) assyst
6 2 (0.11%) Oracle EBS R12
7 1 (0.055%) BusinessWorks
7 1 (0.055%) Dynamics AX
7 1 (0.055%) IBM Operational Decision Manager
7 1 (0.055%) ION MarketView
7 1 (0.055%) LabWindows
7 1 (0.055%) Loan IQ
7 1 (0.055%) NetSuite
7 1 (0.055%) Payment Gateway
7 1 (0.055%) Summit
7 1 (0.055%) Teamcenter
Cloud Services
1 304 (16.81%) Office 365
2 89 (4.92%) Microsoft Azure
3 40 (2.21%) Amazon AWS
4 24 (1.33%) IaaS
5 16 (0.88%) Azure Active Directory
6 11 (0.61%) PaaS
7 9 (0.50%) G Suite
8 8 (0.44%) GitHub
8 8 (0.44%) OneDrive
9 7 (0.39%) Mimecast
10 4 (0.22%) Cloud Computing
11 3 (0.17%) OpenShift
12 2 (0.11%) npm
12 2 (0.11%) SaaS
12 2 (0.11%) Yammer
13 1 (0.055%) AWS CloudFormation
13 1 (0.055%) AWS Elastic Beanstalk
13 1 (0.055%) AWS OpsWorks
13 1 (0.055%) Dynamics 365
13 1 (0.055%) Virtual Private Cloud
Communications & Networking
1 174 (9.62%) LAN
2 158 (8.74%) DNS
3 156 (8.63%) Firewall
4 151 (8.35%) WAN
5 147 (8.13%) TCP/IP
6 138 (7.63%) VPN
7 114 (6.31%) DHCP
8 83 (4.59%) Wireless
9 57 (3.15%) SAN
10 56 (3.10%) Internet
11 48 (2.65%) Skype
12 46 (2.54%) VoIP
13 34 (1.88%) Wi-Fi
14 32 (1.77%) Cisco ASA
14 32 (1.77%) Remote Desktop
15 31 (1.71%) Cisco IOS
16 29 (1.60%) VLAN
17 26 (1.44%) LDAP
18 25 (1.38%) MPLS
19 23 (1.27%) Network Security
Database & Business Intelligence
1 79 (4.37%) SQL Server
2 17 (0.94%) Data Warehouse
3 13 (0.72%) MySQL
4 12 (0.66%) PostgreSQL
4 12 (0.66%) Relational Database
5 11 (0.61%) PowerCenter
6 10 (0.55%) SQL Server Integration Services
7 9 (0.50%) Azure SQL Database
7 9 (0.50%) SQL Server 2012
8 8 (0.44%) Oracle Database
8 8 (0.44%) SQL Server 2008
9 5 (0.28%) Big Data
9 5 (0.28%) DB2
9 5 (0.28%) Geospatial Data
9 5 (0.28%) Hadoop
10 4 (0.22%) GIS
11 3 (0.17%) Apache Hive
11 3 (0.17%) Data Mining
11 3 (0.17%) Kalido
11 3 (0.17%) Sqoop
Development Applications
1 14 (0.77%) Jenkins
2 11 (0.61%) JIRA
3 7 (0.39%) Git (software)
4 3 (0.17%) JMeter
4 3 (0.17%) Maven
4 3 (0.17%) MSI
4 3 (0.17%) Sonatype Nexus
4 3 (0.17%) Team Foundation Server
4 3 (0.17%) Vagrant
5 2 (0.11%) Artifactory
5 2 (0.11%) Cucumber
5 2 (0.11%) Selenium
5 2 (0.11%) Subversion
5 2 (0.11%) TeamCity
6 1 (0.055%) AdminStudio
6 1 (0.055%) HP UFT
6 1 (0.055%) Mercurial
6 1 (0.055%) Rational DOORS
6 1 (0.055%) Rational Rhapsody
6 1 (0.055%) Visual Studio
General
1 154 (8.52%) Finance
2 80 (4.42%) Telecoms
3 77 (4.26%) Banking
4 24 (1.33%) Manufacturing
4 24 (1.33%) Marketing
5 18 (1.00%) Legal
6 17 (0.94%) Retail
7 15 (0.83%) Financial Institution
8 14 (0.77%) Back Office
9 12 (0.66%) Investment Banking
9 12 (0.66%) Law
10 11 (0.61%) Publishing
11 10 (0.55%) Advertising
12 9 (0.50%) Electronics
13 8 (0.44%) French Language
13 8 (0.44%) Military
14 7 (0.39%) Spanish Language
15 6 (0.33%) Automotive
15 6 (0.33%) Front Office
15 6 (0.33%) German Language
Libraries, Frameworks & Software Standards
1 17 (0.94%) Middleware
2 16 (0.88%) REST
3 15 (0.83%) .NET
3 15 (0.83%) XML
4 14 (0.77%) HTML
5 13 (0.72%) Web Services
6 12 (0.66%) Rendezvous
7 11 (0.61%) SOAP
8 10 (0.55%) 802.1X
9 8 (0.44%) LAMP
10 7 (0.39%) LAPP Stack
10 7 (0.39%) X-Windows
11 6 (0.33%) Elastic Stack
11 6 (0.33%) Java EE
11 6 (0.33%) JSON
11 6 (0.33%) Kafka
11 6 (0.33%) Node.js
11 6 (0.33%) RESTful
12 5 (0.28%) Regular Expression
12 5 (0.28%) XMPP
Miscellaneous
1 97 (5.37%) Blackberry
2 93 (5.14%) Analytical Skills
3 55 (3.04%) Data Centre
4 49 (2.71%) Video Conferencing
5 46 (2.54%) Driving Licence
5 46 (2.54%) iPhone
6 31 (1.71%) iPad
6 31 (1.71%) Smartphone
7 30 (1.66%) Clustering
8 21 (1.16%) Management Information System
9 20 (1.11%) NHS
10 16 (0.88%) Computer Science
11 14 (0.77%) Fat Client
11 14 (0.77%) Thin Client
12 13 (0.72%) PKI
13 12 (0.66%) Client/Server
14 11 (0.61%) BYOD
15 10 (0.55%) Hybrid Cloud
15 10 (0.55%) Replication
16 9 (0.50%) Virtual Team
Operating Systems
1 1155 (63.88%) Windows
2 463 (25.61%) Windows 7
3 368 (20.35%) Windows 10
4 343 (18.97%) Windows Server
5 169 (9.35%) Windows Server 2008
6 163 (9.02%) Linux
7 159 (8.79%) Windows Server 2012
8 112 (6.19%) Windows 8
9 103 (5.70%) Android
10 99 (5.48%) Unix
11 91 (5.03%) Windows XP
12 64 (3.54%) Windows Server 2003
13 61 (3.37%) Apple iOS
14 42 (2.32%) Mac OS
15 38 (2.10%) Mac OS X
16 34 (1.88%) Red Hat Enterprise Linux
17 21 (1.16%) Solaris
18 20 (1.11%) Windows Vista
19 9 (0.50%) AIX
19 9 (0.50%) Windows Phone
Processes & Methodologies
1 330 (18.25%) ITIL
2 147 (8.13%) Migration
3 81 (4.48%) Time Management
4 78 (4.31%) Service Delivery
5 73 (4.04%) Incident Management
6 60 (3.32%) Service Management
7 53 (2.93%) Root Cause Analysis
8 47 (2.60%) Mobile Device Management
8 47 (2.60%) Network Management
9 44 (2.43%) Break/Fix
10 41 (2.27%) Change Management
10 41 (2.27%) ITSM
11 37 (2.05%) Continuous Improvement
11 37 (2.05%) Project Management
12 36 (1.99%) Problem Management
13 34 (1.88%) DevOps
14 32 (1.77%) ITIL V3
15 29 (1.60%) Asset Management
16 25 (1.38%) Runbook
17 24 (1.33%) Disaster Recovery
Programming Languages
1 148 (8.19%) SQL
2 64 (3.54%) PowerShell
3 50 (2.77%) Java
4 29 (1.60%) Perl
5 28 (1.55%) Python
6 23 (1.27%) Shell Script
7 22 (1.22%) PL/SQL
8 19 (1.05%) Bash Shell
9 16 (0.88%) C
10 11 (0.61%) C++
11 10 (0.55%) C#
11 10 (0.55%) PHP
12 7 (0.39%) VBScript
13 6 (0.33%) JavaScript
13 6 (0.33%) Korn
14 4 (0.22%) RPG
14 4 (0.22%) RPG IV
15 3 (0.17%) Ruby
15 3 (0.17%) T-SQL
15 3 (0.17%) VB
Qualifications
1 241 (13.33%) Security Cleared
2 188 (10.40%) SC Cleared
3 128 (7.08%) Microsoft Certification
4 114 (6.31%) Cisco Certification
5 80 (4.42%) CCNA
6 61 (3.37%) MCSE
7 55 (3.04%) DV Cleared
8 50 (2.77%) Degree
9 41 (2.27%) DBS Check
9 41 (2.27%) MCP
10 39 (2.16%) CCNP
11 33 (1.83%) MCSA
12 21 (1.16%) ITIL Certification
13 18 (1.00%) A+ Certification
14 17 (0.94%) MCDST
15 16 (0.88%) VMware Certified Professional (VCP)
16 12 (0.66%) MCITP
17 11 (0.61%) CCIE
18 9 (0.50%) ITIL Foundation Certificate
19 8 (0.44%) MCTS
Quality Assurance & Compliance
1 121 (6.69%) SLA
2 11 (0.61%) ISO/IEC 27001
3 8 (0.44%) QA
4 7 (0.39%) ISO 9001
5 5 (0.28%) PCI DSS
6 3 (0.17%) Disclosure Scotland
7 2 (0.11%) ISO 8583
8 1 (0.055%) AS 2805
8 1 (0.055%) Cyber Essentials
8 1 (0.055%) Government Security Classifications
8 1 (0.055%) HIPAA
8 1 (0.055%) HL7
8 1 (0.055%) HMG Security Policy Framework
8 1 (0.055%) MiFID
8 1 (0.055%) PMO
System Software
1 691 (38.22%) Active Directory
2 143 (7.91%) VMware Infrastructure
3 70 (3.87%) Hyper-V
4 47 (2.60%) vSphere
5 33 (1.83%) XenApp
6 30 (1.66%) VMware ESXi
7 28 (1.55%) Microsoft App-V
7 28 (1.55%) Virtual Machines
8 21 (1.16%) XenDesktop
9 18 (1.00%) Virtual Desktop
10 14 (0.77%) NFS
10 14 (0.77%) XenServer
11 12 (0.66%) Terminal Services
12 10 (0.55%) Virtual Servers
13 8 (0.44%) BitLocker
14 7 (0.39%) Docker
15 5 (0.28%) Microsoft Virtual Server
15 5 (0.28%) VMware Workstation
16 4 (0.22%) VMware Server
17 3 (0.17%) Sendmail
Systems Management
1 206 (11.39%) SCCM
2 23 (1.27%) NetBackup
3 19 (1.05%) AirWatch
4 18 (1.00%) SCOM
4 18 (1.00%) WSUS
5 13 (0.72%) Jamf Pro
6 12 (0.66%) Puppet
7 11 (0.61%) Backup Exec
7 11 (0.61%) OpenView Configuration Management
8 9 (0.50%) Ansible
8 9 (0.50%) Cisco Prime
8 9 (0.50%) Microsoft Data Protection Manager
8 9 (0.50%) Netcool
8 9 (0.50%) Norton AntiVirus
8 9 (0.50%) Systems Management Server (SMS)
9 8 (0.44%) Microsoft Clustering
9 8 (0.44%) SCSM
9 8 (0.44%) Tivoli
10 7 (0.39%) vCenter Server
11 6 (0.33%) Nagios
Vendors
1 577 (31.91%) Microsoft
2 296 (16.37%) Cisco
3 285 (15.76%) VMware
4 202 (11.17%) Citrix
5 145 (8.02%) HP
6 138 (7.63%) Apple
7 73 (4.04%) Oracle
8 61 (3.37%) Dell
9 42 (2.32%) Juniper
10 38 (2.10%) F5
11 33 (1.83%) Bloomberg
12 31 (1.71%) ServiceNow
13 30 (1.66%) McAfee
14 29 (1.60%) Red Hat
14 29 (1.60%) Symantec
15 28 (1.55%) IBM
16 24 (1.33%) Lotus
16 24 (1.33%) SAP
17 23 (1.27%) Remedy
17 23 (1.27%) SolarWinds