Support Engineer Contracts

Support Engineer
UK

The median Support Engineer daily rate in the UK is £240 according to job vacancies posted during the 6 months to 2 December 2023.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Dec 2023
Same period 2022 Same period 2021
Rank 89 148 162
Rank change year-on-year +59 +14 +40
Contract jobs requiring a Support Engineer 1,162 1,465 1,586
As % of all contract jobs advertised in the UK 2.58% 1.88% 1.77%
As % of the Job Titles category 2.76% 1.98% 1.85%
Number of daily rates quoted 840 1,004 1,082
10th Percentile £140 £140 £120
25th Percentile £181 £166 £140
Median daily rate (50th Percentile) £240 £237 £190
Median % change year-on-year +1.16% +24.87% +5.56%
75th Percentile £400 £351 £295
90th Percentile £551 £545 £456
UK excluding London median daily rate £215 £213 £175
% change year-on-year +1.18% +21.43% -
Number of hourly rates quoted 60 123 156
10th Percentile £15.48 £12.32 £12.24
25th Percentile £17.44 £16.54 £14.00
Median hourly rate £18.97 £19.50 £17.50
Median % change year-on-year -2.74% +11.43% +2.94%
75th Percentile £21.56 £25.00 £21.00
90th Percentile £23.80 £41.25 £25.13
UK excluding London median hourly rate £19.00 £17.72 £17.05
% change year-on-year +7.22% +3.93% +3.33%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 42,101 73,991 85,535
% of contract IT jobs with a recognized job title 93.46% 95.16% 95.58%
Number of daily rates quoted 28,377 51,591 59,848
10th Percentile £293 £313 £301
25th Percentile £413 £428 £413
Median daily rate (50th Percentile) £525 £550 £510
Median % change year-on-year -4.55% +7.84% +7.37%
75th Percentile £645 £650 £613
90th Percentile £743 £750 £700
UK excluding London median daily rate £500 £500 £450
% change year-on-year - +11.11% +5.88%
Number of hourly rates quoted 1,500 1,747 2,223
10th Percentile £15.24 £13.25 £12.00
25th Percentile £19.11 £17.00 £14.00
Median hourly rate £44.50 £30.00 £20.19
Median % change year-on-year +48.33% +48.63% -12.24%
75th Percentile £65.00 £63.00 £45.89
90th Percentile £77.50 £72.50 £62.50
UK excluding London median hourly rate £44.50 £25.00 £17.98
% change year-on-year +78.00% +39.04% -10.10%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 2 December 2023.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 2 December 2023.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 2 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +58 1,040 £238 +1.60% 768
UK excluding London +24 604 £215 +1.18% 646
London +84 481 £309 +23.67% 136
Work from Home +114 291 £350 +6.06% 212
South East +42 205 £215 -14.00% 202
South West +18 105 £210 +5.00% 76
Midlands +32 84 £215 +7.50% 130
North of England -20 84 £218 -3.33% 151
East of England -8 64 £200 +12.68% 64
West Midlands +58 59 £224 +11.88% 76
Yorkshire +2 43 £225 +4.65% 64
North West -15 36 £213 -15.00% 72
Scotland +9 29 £400 +91.16% 26
East Midlands -5 23 £200 -20.00% 54
Wales +14 18 £143 -59.29% 11
Northern Ireland +23 17 £200 +15.04% 6
North East +27 5 £190 -24.00% 19
Channel Islands -2 1 £200 -40.74%

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 December 2023, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 633 (54.48%) Windows
2 425 (36.57%) Microsoft 365
3 389 (33.48%) Microsoft
4 370 (31.84%) Active Directory
5 333 (28.66%) Social Skills
6 249 (21.43%) Customer Service
7 226 (19.45%) Windows 10
8 200 (17.21%) Azure
9 189 (16.27%) Finance
10 178 (15.32%) Problem-Solving
11 175 (15.06%) SQL
12 174 (14.97%) Security Cleared
13 163 (14.03%) ITIL
14 137 (11.79%) PowerShell
14 137 (11.79%) Windows Server
15 135 (11.62%) SCCM
16 133 (11.45%) Microsoft Office
17 130 (11.19%) Linux
18 111 (9.55%) SharePoint
19 107 (9.21%) Cisco
20 106 (9.12%) Unix
21 102 (8.78%) Public Sector
22 99 (8.52%) Degree
23 96 (8.26%) ServiceNow
24 95 (8.18%) Android
25 94 (8.09%) VMware
26 92 (7.92%) DNS
27 91 (7.83%) SC Cleared
28 86 (7.40%) Microsoft Intune
29 84 (7.23%) Incident Management

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 111 (9.55%) SharePoint
2 29 (2.50%) MS Exchange
3 23 (1.98%) Skype for Business
4 20 (1.72%) Confluence
5 18 (1.55%) IIS
6 12 (1.03%) Apache
7 9 (0.77%) WebSphere
8 8 (0.69%) Content Management Server
9 7 (0.60%) Exchange Server 2013
10 6 (0.52%) Blackberry Enterprise Server
10 6 (0.52%) Tomcat
11 5 (0.43%) CMS
11 5 (0.43%) Exchange Server 2007
12 4 (0.34%) SAS
13 3 (0.26%) nginx
13 3 (0.26%) SharePoint 2013
14 2 (0.17%) MTS
14 2 (0.17%) Red Hat Fuse
14 2 (0.17%) SharePoint 2010
14 2 (0.17%) SharePoint Server
Applications
1 133 (11.45%) Microsoft Office
2 67 (5.77%) Microsoft Excel
3 35 (3.01%) Microsoft PowerPoint
4 5 (0.43%) AutoCAD
5 4 (0.34%) MS Visio
6 2 (0.17%) Microsoft Project
7 1 (0.086%) Revit
Business Applications
1 35 (3.01%) ION MarketView
2 5 (0.43%) Remedy ITSM
3 2 (0.17%) Oracle Procure-to-Pay
4 1 (0.086%) assyst
4 1 (0.086%) BusinessWorks
4 1 (0.086%) CODA-Financials
4 1 (0.086%) Cognos Business Intelligence
4 1 (0.086%) Eikon
4 1 (0.086%) Fidessa
4 1 (0.086%) NetSuite
4 1 (0.086%) Oracle Assets
4 1 (0.086%) Oracle Cash Management
4 1 (0.086%) Oracle EBS
4 1 (0.086%) Oracle E-Business Tax
4 1 (0.086%) Oracle ERP
4 1 (0.086%) Oracle General Ledger
4 1 (0.086%) Oracle Payables
4 1 (0.086%) Oracle Receivables
Cloud Services
1 425 (36.57%) Microsoft 365
2 200 (17.21%) Azure
3 75 (6.45%) Entra ID
3 75 (6.45%) OneDrive
4 60 (5.16%) AWS
5 38 (3.27%) Power Platform
6 24 (2.07%) SaaS
6 24 (2.07%) WhatsApp
7 21 (1.81%) Cloud Computing
8 18 (1.55%) PowerApps
9 15 (1.29%) Azure DevOps
9 15 (1.29%) Power Automate
10 14 (1.20%) GCP
11 10 (0.86%) ChatGPT
11 10 (0.86%) Google Workspace
11 10 (0.86%) Microsoft Purview
12 9 (0.77%) Azure Cognitive Services
13 8 (0.69%) Dynamics 365
13 8 (0.69%) PaaS
14 7 (0.60%) OpenShift
Communications & Networking
1 92 (7.92%) DNS
2 76 (6.54%) Firewall
2 76 (6.54%) VPN
3 61 (5.25%) WAN
4 56 (4.82%) DHCP
5 51 (4.39%) TCP/IP
6 48 (4.13%) LAN
7 44 (3.79%) Wi-Fi
8 43 (3.70%) Wireless
9 25 (2.15%) Skype
10 24 (2.07%) SAN
11 23 (1.98%) Cisco IOS
12 21 (1.81%) BGP
12 21 (1.81%) VoIP
13 19 (1.64%) SD-WAN
14 18 (1.55%) Internet
15 17 (1.46%) HTTP
16 16 (1.38%) MPLS
17 14 (1.20%) Cisco Firepower
18 13 (1.12%) Network Security
Database & Business Intelligence
1 57 (4.91%) SQL Server
2 35 (3.01%) MySQL
3 30 (2.58%) Relational Database
4 27 (2.32%) Power BI
5 20 (1.72%) PostgreSQL
6 10 (0.86%) Oracle Database
7 5 (0.43%) Tableau
8 4 (0.34%) MariaDB
9 3 (0.26%) Amazon Aurora
9 3 (0.26%) Azure SQL Database
9 3 (0.26%) Data Lake
9 3 (0.26%) MongoDB
10 2 (0.17%) Big Data
10 2 (0.17%) Hadoop
10 2 (0.17%) Oracle Reports
10 2 (0.17%) Sisense
11 1 (0.086%) BusinessObjects
11 1 (0.086%) Crystal Reports
11 1 (0.086%) Data Warehouse
11 1 (0.086%) MS Access
Development Applications
1 23 (1.98%) JIRA
2 13 (1.12%) Bitbucket
3 12 (1.03%) Atlassian Bamboo
4 10 (0.86%) Hudson
5 8 (0.69%) Git
6 6 (0.52%) Artifactory
6 6 (0.52%) Jenkins
6 6 (0.52%) Liquibase
6 6 (0.52%) SQL Server Management Studio (SSMS)
7 5 (0.43%) Browser DevTools
8 3 (0.26%) Firebug
9 2 (0.17%) IBM UrbanCode
9 2 (0.17%) Selenium
10 1 (0.086%) Android Studio
10 1 (0.086%) GitLab
10 1 (0.086%) Mockito
10 1 (0.086%) MSI
10 1 (0.086%) Octopus Deploy
10 1 (0.086%) Postman
10 1 (0.086%) Xcode
General
1 333 (28.66%) Social Skills
2 189 (16.27%) Finance
3 102 (8.78%) Public Sector
4 72 (6.20%) Banking
5 62 (5.34%) Telecoms
6 61 (5.25%) Analytical Skills
7 55 (4.73%) Manufacturing
8 48 (4.13%) Electronics
9 46 (3.96%) Marketing
10 45 (3.87%) Front Office
10 45 (3.87%) Legal
11 29 (2.50%) Organisational Skills
12 22 (1.89%) Presentation Skills
13 15 (1.29%) Law
14 14 (1.20%) Documentation Skills
14 14 (1.20%) Investment Banking
15 12 (1.03%) Back Office
16 10 (0.86%) French Language
17 7 (0.60%) Inclusion and Diversity
18 6 (0.52%) Police
Libraries, Frameworks & Software Standards
1 34 (2.93%) CSS
2 30 (2.58%) Rendezvous
3 28 (2.41%) .NET
4 25 (2.15%) HTML
5 24 (2.07%) LDAP
6 23 (1.98%) Kafka
7 12 (1.03%) FIX Protocol
7 12 (1.03%) RESTful
8 10 (0.86%) XML
9 9 (0.77%) LangChain
9 9 (0.77%) TensorFlow
9 9 (0.77%) Web Services
10 8 (0.69%) Hugging Face
10 8 (0.69%) Middleware
10 8 (0.69%) PyTorch
10 8 (0.69%) SOAP
11 7 (0.60%) REST
12 6 (0.52%) React
12 6 (0.52%) SAML
13 5 (0.43%) ODBC
Miscellaneous
1 39 (3.36%) PKI
2 36 (3.10%) Driving Licence
3 32 (2.75%) NHS
4 30 (2.58%) Fixed Income
4 30 (2.58%) Video Conferencing
5 27 (2.32%) iPhone
6 26 (2.24%) Management Information System
7 25 (2.15%) Data Protection Act
7 25 (2.15%) Self-Motivation
8 23 (1.98%) Smartphone
9 21 (1.81%) CMDB
10 20 (1.72%) Data Centre
11 19 (1.64%) Onboarding
12 17 (1.46%) Blackberry
12 17 (1.46%) iPad
13 13 (1.12%) Client/Server
14 11 (0.95%) Linux Command Line
14 11 (0.95%) SWIFT Messaging Network
15 8 (0.69%) Foreign Exchange (FX)
15 8 (0.69%) Public Cloud
Operating Systems
1 633 (54.48%) Windows
2 226 (19.45%) Windows 10
3 137 (11.79%) Windows Server
4 130 (11.19%) Linux
5 106 (9.12%) Unix
6 95 (8.18%) Android
7 76 (6.54%) Windows 7
8 57 (4.91%) Apple iOS
9 35 (3.01%) Windows Server 2012
10 34 (2.93%) Windows Server 2016
11 32 (2.75%) Mac OS
12 29 (2.50%) Red Hat Enterprise Linux
13 25 (2.15%) Mac OS X
14 17 (1.46%) Solaris
15 15 (1.29%) Windows Server 2019
16 13 (1.12%) Windows 8
17 9 (0.77%) Windows Server 2008
18 4 (0.34%) Ubuntu
19 3 (0.26%) AIX
19 3 (0.26%) Windows Vista
Processes & Methodologies
1 249 (21.43%) Customer Service
2 178 (15.32%) Problem-Solving
3 163 (14.03%) ITIL
4 84 (7.23%) Incident Management
5 73 (6.28%) Business Intelligence
6 68 (5.85%) DevOps
7 54 (4.65%) Infrastructure Engineering
8 53 (4.56%) Agile
8 53 (4.56%) Asset Management
9 52 (4.48%) Change Management
10 50 (4.30%) ITSM
11 49 (4.22%) Service Management
12 44 (3.79%) Break/Fix
12 44 (3.79%) Programme Management
13 43 (3.70%) Digital Marketing
14 38 (3.27%) Root Cause Analysis
15 35 (3.01%) Data Protection
15 35 (3.01%) Migration
15 35 (3.01%) Service Delivery
15 35 (3.01%) Ticket Management
Programming Languages
1 175 (15.06%) SQL
2 137 (11.79%) PowerShell
3 83 (7.14%) Python
4 50 (4.30%) Java
5 44 (3.79%) JavaScript
6 31 (2.67%) Perl
7 25 (2.15%) Bash
8 20 (1.72%) C#
9 15 (1.29%) VB
10 14 (1.20%) C++
11 13 (1.12%) Ruby
12 10 (0.86%) Kusto Query Language
13 7 (0.60%) T-SQL
13 7 (0.60%) VBA
14 6 (0.52%) AWK
14 6 (0.52%) C
14 6 (0.52%) sed
15 5 (0.43%) PL/SQL
15 5 (0.43%) VBScript
16 4 (0.34%) Shell Script
Qualifications
1 174 (14.97%) Security Cleared
2 99 (8.52%) Degree
3 91 (7.83%) SC Cleared
4 40 (3.44%) DV Cleared
5 32 (2.75%) DBS Check
6 31 (2.67%) Microsoft Certification
7 29 (2.50%) Cisco Certification
8 24 (2.07%) ITIL Certification
9 19 (1.64%) CCNA
10 18 (1.55%) CCNP
11 17 (1.46%) MCSE
12 15 (1.29%) A+ Certification
13 12 (1.03%) Computer Science Degree
14 9 (0.77%) Azure Certification
15 8 (0.69%) MCP
15 8 (0.69%) MCSA
16 7 (0.60%) MCSD
17 4 (0.34%) CCIE
17 4 (0.34%) MCDST
18 3 (0.26%) CCDA
Quality Assurance & Compliance
1 52 (4.48%) SLA
2 15 (1.29%) QA
3 7 (0.60%) ISO 9000
4 6 (0.52%) ISO/IEC 27001
5 3 (0.26%) Data Quality
6 2 (0.17%) Accessibility
6 2 (0.17%) NCSC
7 1 (0.086%) Disclosure Scotland
7 1 (0.086%) PMO
System Software
1 370 (31.84%) Active Directory
2 67 (5.77%) VMware Infrastructure
3 34 (2.93%) Hyper-V
4 22 (1.89%) BitLocker
5 16 (1.38%) Docker
5 16 (1.38%) Virtual Desktop
6 11 (0.95%) vSphere
7 10 (0.86%) Virtual Machines
8 8 (0.69%) XenApp
9 5 (0.43%) Firmware
9 5 (0.43%) XenDesktop
10 4 (0.34%) Postfix
11 3 (0.26%) Dovecot
11 3 (0.26%) Squid
11 3 (0.26%) VMware ESXi
11 3 (0.26%) VMware Workstation
12 2 (0.17%) NFS
13 1 (0.086%) Samba
13 1 (0.086%) Snort
13 1 (0.086%) Terminal Services
Systems Management
1 135 (11.62%) SCCM
2 86 (7.40%) Microsoft Intune
3 31 (2.67%) ITRS Geneos
4 24 (2.07%) Ansible
5 22 (1.89%) BladeLogic
6 15 (1.29%) Kubernetes
6 15 (1.29%) Terraform
7 13 (1.12%) Jamf Pro
8 11 (0.95%) SCOrch
9 7 (0.60%) McAfee ePO
9 7 (0.60%) SCOM
10 6 (0.52%) Active Directory Federation Services
10 6 (0.52%) AirWatch
10 6 (0.52%) Single Sign-On
11 5 (0.43%) Data Guard
11 5 (0.43%) WSUS
11 5 (0.43%) ZABBIX
12 4 (0.34%) Control-M
12 4 (0.34%) FortiGate
12 4 (0.34%) Puppet
Vendors
1 389 (33.48%) Microsoft
2 107 (9.21%) Cisco
3 96 (8.26%) ServiceNow
4 94 (8.09%) VMware
5 82 (7.06%) Citrix
6 70 (6.02%) Apple
7 67 (5.77%) Oracle
8 50 (4.30%) Bloomberg
9 47 (4.04%) SAP
10 46 (3.96%) HP
11 44 (3.79%) Red Hat
12 42 (3.61%) Juniper
13 41 (3.53%) Reuters
14 40 (3.44%) Remedy
15 38 (3.27%) Splunk
16 35 (3.01%) ION Trading
17 31 (2.67%) TIBCO
18 22 (1.89%) Google
19 21 (1.81%) IBM
20 14 (1.20%) Adobe