Period
to 21 February 2018

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies during the 6 months to 21 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 154 153 125
Rank change year-on-year -1 -28 -6
Contract jobs requiring a Support Engineer 1,742 1,685 2,022
As % of all contract IT jobs advertised in the UK 1.71% 1.76% 1.90%
As % of the Job Titles category 1.81% 1.85% 2.00%
Number of daily rates quoted 1,023 909 1,005
UK median daily rate £190 £200 £225
Median daily rate % change year-on-year -5.00% -11.11% -
10th Percentile £114 £114 £120
90th Percentile £406 £404 £400
UK excluding London median daily rate £185 £195 £225
% change year-on-year -5.13% -13.33% -
Number of hourly rates quoted 270 284 397
UK median hourly rate £17.25 £15.43 £15.86
Median hourly rate % change year-on-year +11.81% -2.73% +4.86%
10th Percentile £12.75 £10.75 £11.00
90th Percentile £26.40 £25.00 £32.20
UK excluding London median hourly rate £15.55 £15.25 £15.86
% change year-on-year +1.97% -3.85% +5.73%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,268 90,980 101,049
% of contract IT jobs with a recognized job title 94.77% 94.77% 95.02%
Number of daily rates quoted 63,959 59,313 64,684
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £253 £250
90th Percentile £625 £606 £600
UK excluding London median daily rate £400 £400 £382
% change year-on-year - +4.71% +1.87%
Number of hourly rates quoted 2,851 3,247 3,676
UK median hourly rate £18.70 £18.00 £19.00
Median hourly rate % change year-on-year +3.89% -5.26% +15.15%
10th Percentile £11.00 £10.63 £10.50
90th Percentile £48.17 £47.50 £47.83
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.12%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 21 February 2018.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 21 February 2018.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 1,612 £190 -5.00% 747
UK excluding London -10 1,094 £185 -5.13% 592
London +3 628 £200 -11.11% 188
South East -16 376 £188 -6.00% 153
North of England -4 192 £200 -10.11% 138
Midlands +39 161 £200 - 105
South West -6 127 £163 +16.07% 76
East of England -8 124 £167 -10.96% 87
West Midlands +49 103 £188 -6.25% 66
North West +17 77 £200 +19.40% 72
Yorkshire +4 70 £180 - 55
East Midlands +5 55 £200 - 39
Scotland -30 53 £225 +20.00% 21
Wales +7 50 £200 +12.68% 9
North East -13 46 £273 -0.91% 11
Northern Ireland -7 9 £238 +35.71% 2
Channel Islands +1 2 £130 -
Isle of Man -1 1 - - 1

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 February 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 1,098 (63.03%) Windows
2 647 (37.14%) Active Directory
3 518 (29.74%) Microsoft
4 397 (22.79%) Windows 7
5 380 (21.81%) Windows 10
6 318 (18.25%) Windows Server
7 304 (17.45%) Microsoft Office
7 304 (17.45%) Office 365
8 290 (16.65%) ITIL
9 286 (16.42%) Security Cleared
10 248 (14.24%) VMware
11 245 (14.06%) Cisco
12 231 (13.26%) SC Cleared
13 197 (11.31%) SCCM
14 169 (9.70%) Citrix
15 165 (9.47%) Finance
15 165 (9.47%) Windows Server 2008
16 163 (9.36%) Apple
17 159 (9.13%) DNS
18 158 (9.07%) Migration
19 153 (8.78%) Windows Server 2012
20 149 (8.55%) MS Exchange
21 148 (8.50%) HP
22 142 (8.15%) VMware Infrastructure
23 140 (8.04%) Linux
24 139 (7.98%) SLA
25 133 (7.63%) SQL
26 132 (7.58%) VPN
27 127 (7.29%) LAN
27 127 (7.29%) WAN

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 149 (8.55%) MS Exchange
2 77 (4.42%) SharePoint
3 47 (2.70%) Exchange Server 2010
4 45 (2.58%) Skype for Business
5 36 (2.07%) IIS
6 27 (1.55%) Blackberry Enterprise Server
7 24 (1.38%) Exchange Server 2013
8 22 (1.26%) Apache
8 22 (1.26%) IBM Notes
9 19 (1.09%) WebLogic
10 14 (0.80%) SAS
10 14 (0.80%) Tomcat
11 13 (0.75%) Exchange Server 2007
12 12 (0.69%) JBoss
13 9 (0.52%) Exchange Server 2003
14 7 (0.40%) OpenStack
15 6 (0.34%) Oracle Service Bus
15 6 (0.34%) SharePoint 2013
16 5 (0.29%) Confluence
16 5 (0.29%) SharePoint Server
Applications
1 304 (17.45%) Microsoft Office
2 29 (1.66%) Microsoft Excel
3 15 (0.86%) Microsoft PowerPoint
4 9 (0.52%) MS Visio
5 6 (0.34%) Adobe Creative Suite
6 4 (0.23%) AutoCAD
7 3 (0.17%) Revit
8 2 (0.11%) Microsoft Project
8 2 (0.11%) Windchill
9 1 (0.057%) HipChat
9 1 (0.057%) Spreadsheet
9 1 (0.057%) SPSS
Business Applications
1 11 (0.63%) Eikon
2 8 (0.46%) Payment Gateway
3 6 (0.34%) Dynamics CRM
3 6 (0.34%) Dynamics NAV
4 5 (0.29%) BusinessWare
5 4 (0.23%) Adobe Campaign
6 3 (0.17%) Remedy ITSM
6 3 (0.17%) SAP Hybris
6 3 (0.17%) Temenos T24
7 2 (0.11%) ION MarketView
7 2 (0.11%) RMDS
7 2 (0.11%) Sentinel
8 1 (0.057%) Distributed Ledger
8 1 (0.057%) Loan IQ
8 1 (0.057%) NetSuite
8 1 (0.057%) Oracle 11i
8 1 (0.057%) Oracle ERP
8 1 (0.057%) Primavera
8 1 (0.057%) Summit
8 1 (0.057%) Teamcenter
Cloud Services
1 304 (17.45%) Office 365
2 99 (5.68%) Microsoft Azure
3 40 (2.30%) Amazon AWS
4 22 (1.26%) IaaS
5 16 (0.92%) Azure Active Directory
6 11 (0.63%) G Suite
6 11 (0.63%) OneDrive
6 11 (0.63%) PaaS
7 4 (0.23%) Azure Data Factory
7 4 (0.23%) OpenShift
8 3 (0.17%) Cloud Computing
8 3 (0.17%) GitHub
8 3 (0.17%) SaaS
9 2 (0.11%) Mimecast
9 2 (0.11%) Yammer
10 1 (0.057%) AWS CloudFormation
10 1 (0.057%) AWS Elastic Beanstalk
10 1 (0.057%) AWS OpsWorks
10 1 (0.057%) Datadog
10 1 (0.057%) Virtual Private Cloud
Communications & Networking
1 159 (9.13%) DNS
2 132 (7.58%) VPN
3 127 (7.29%) LAN
3 127 (7.29%) WAN
4 126 (7.23%) Firewall
5 122 (7.00%) DHCP
6 111 (6.37%) TCP/IP
7 67 (3.85%) Wireless
8 56 (3.21%) Internet
9 53 (3.04%) Skype
10 40 (2.30%) SAN
11 32 (1.84%) VoIP
11 32 (1.84%) Wi-Fi
12 30 (1.72%) Remote Desktop
13 27 (1.55%) Network Security
14 24 (1.38%) VLAN
15 23 (1.32%) MPLS
16 20 (1.15%) Cisco ASA
16 20 (1.15%) Cisco IOS
16 20 (1.15%) NetScaler
Database & Business Intelligence
1 52 (2.99%) SQL Server
2 15 (0.86%) MySQL
3 13 (0.75%) Relational Database
4 11 (0.63%) SQL Server 2012
5 10 (0.57%) Azure SQL Database
5 10 (0.57%) Data Warehouse
6 8 (0.46%) GIS
6 8 (0.46%) MongoDB
6 8 (0.46%) SQL Server Integration Services
7 7 (0.40%) Big Data
8 6 (0.34%) Hadoop
8 6 (0.34%) RDBMS
8 6 (0.34%) SQL Server 2008
9 5 (0.29%) Apache Cassandra
9 5 (0.29%) Azure SQL Data Warehouse
9 5 (0.29%) Data Lake
9 5 (0.29%) Oracle Database
10 4 (0.23%) Cosmos DB
10 4 (0.23%) DB2
10 4 (0.23%) HDInsight
Development Applications
1 11 (0.63%) Jenkins
2 10 (0.57%) JIRA
3 4 (0.23%) Team Foundation Server
4 3 (0.17%) Git (software)
4 3 (0.17%) MSI
4 3 (0.17%) Visual Studio
5 2 (0.11%) JMeter
5 2 (0.11%) Maven
5 2 (0.11%) Selenium
5 2 (0.11%) SonarQube
5 2 (0.11%) Sonatype Nexus
6 1 (0.057%) Artifactory
6 1 (0.057%) Cucumber
6 1 (0.057%) Hudson
6 1 (0.057%) Rational DOORS
6 1 (0.057%) Rational Rhapsody
6 1 (0.057%) Serena SBM
6 1 (0.057%) Vagrant
6 1 (0.057%) Visual Studio Team System
6 1 (0.057%) VSS/SourceSafe
General
1 165 (9.47%) Finance
2 72 (4.13%) Banking
3 70 (4.02%) Telecoms
4 27 (1.55%) Manufacturing
5 26 (1.49%) Retail
6 22 (1.26%) Marketing
7 19 (1.09%) Law
8 17 (0.98%) Legal
9 14 (0.80%) Back Office
9 14 (0.80%) French Language
10 13 (0.75%) Financial Institution
11 12 (0.69%) Advertising
12 10 (0.57%) Investment Banking
13 9 (0.52%) Electronics
14 7 (0.40%) Spanish Language
15 6 (0.34%) Front Office
15 6 (0.34%) German Language
16 5 (0.29%) Aerospace
16 5 (0.29%) Automotive
16 5 (0.29%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 20 (1.15%) .NET
2 15 (0.86%) Middleware
3 14 (0.80%) LDAP
3 14 (0.80%) Web Services
4 9 (0.52%) REST
5 8 (0.46%) OpenMP
5 8 (0.46%) XML
6 6 (0.34%) 802.1X
6 6 (0.34%) CSS
6 6 (0.34%) EntireX
6 6 (0.34%) HTML
6 6 (0.34%) JSON
6 6 (0.34%) SOAP
7 5 (0.29%) LAMP
7 5 (0.29%) Node.js
7 5 (0.29%) Rendezvous
8 4 (0.23%) Elastic Stack
8 4 (0.23%) JTS
8 4 (0.23%) X-Windows
9 3 (0.17%) J2EE
Miscellaneous
1 76 (4.36%) Analytical Skills
2 73 (4.19%) Blackberry
3 47 (2.70%) Data Centre
4 41 (2.35%) Driving Licence
4 41 (2.35%) Video Conferencing
5 39 (2.24%) iPhone
5 39 (2.24%) Smartphone
6 32 (1.84%) iPad
7 30 (1.72%) Management Information System
8 24 (1.38%) Computer Science
9 23 (1.32%) NHS
10 21 (1.21%) Clustering
10 21 (1.21%) Fat Client
10 21 (1.21%) Thin Client
11 10 (0.57%) Hybrid Cloud
11 10 (0.57%) PKI
11 10 (0.57%) Replication
12 9 (0.52%) Video on Demand
13 8 (0.46%) Grid Computing
13 8 (0.46%) Public Cloud
Operating Systems
1 1,098 (63.03%) Windows
2 397 (22.79%) Windows 7
3 380 (21.81%) Windows 10
4 318 (18.25%) Windows Server
5 165 (9.47%) Windows Server 2008
6 153 (8.78%) Windows Server 2012
7 140 (8.04%) Linux
8 105 (6.03%) Windows XP
9 91 (5.22%) Windows 8
10 81 (4.65%) Android
11 78 (4.48%) Unix
12 62 (3.56%) Apple iOS
13 52 (2.99%) Windows Server 2003
14 42 (2.41%) Mac OS
15 33 (1.89%) Mac OS X
16 29 (1.66%) Windows Vista
17 27 (1.55%) Red Hat Enterprise Linux
18 18 (1.03%) Solaris
19 13 (0.75%) CentOS
20 9 (0.52%) AIX
Processes & Methodologies
1 290 (16.65%) ITIL
2 158 (9.07%) Migration
3 95 (5.45%) Time Management
4 82 (4.71%) Incident Management
5 76 (4.36%) Service Delivery
6 66 (3.79%) Service Management
7 47 (2.70%) Problem Management
8 46 (2.64%) Project Management
9 42 (2.41%) Break/Fix
10 40 (2.30%) ITIL V3
11 39 (2.24%) Network Management
12 35 (2.01%) ITSM
12 35 (2.01%) Mobile Device Management
13 34 (1.95%) DevOps
14 32 (1.84%) Root Cause Analysis
15 30 (1.72%) Change Management
16 29 (1.66%) Asset Management
17 26 (1.49%) CRM
18 25 (1.44%) Change Control
19 22 (1.26%) Network Monitoring
Programming Languages
1 133 (7.63%) SQL
2 88 (5.05%) PowerShell
3 58 (3.33%) Java
4 28 (1.61%) Bash Shell
5 24 (1.38%) Shell Script
6 21 (1.21%) Python
7 18 (1.03%) Perl
8 17 (0.98%) C
8 17 (0.98%) C#
8 17 (0.98%) PHP
9 12 (0.69%) PL/SQL
10 9 (0.52%) JavaScript
11 7 (0.40%) Ruby
11 7 (0.40%) VBScript
12 5 (0.29%) R
12 5 (0.29%) Scala
13 3 (0.17%) C++
13 3 (0.17%) COBOL
13 3 (0.17%) VB
13 3 (0.17%) VBA
Qualifications
1 286 (16.42%) Security Cleared
2 231 (13.26%) SC Cleared
3 108 (6.20%) Microsoft Certification
4 91 (5.22%) Cisco Certification
5 57 (3.27%) CCNA
6 54 (3.10%) DV Cleared
7 53 (3.04%) Degree
8 48 (2.76%) MCSE
9 39 (2.24%) MCP
10 38 (2.18%) CCNP
11 37 (2.12%) DBS Check
12 32 (1.84%) MCSA
13 25 (1.44%) ITIL Certification
14 17 (0.98%) VMware Certified Professional (VCP)
15 16 (0.92%) MCITP
16 15 (0.86%) Computer Science Degree
16 15 (0.86%) MCDST
17 7 (0.40%) A+ Certification
18 6 (0.34%) CCIE
18 6 (0.34%) Citrix Certification
Quality Assurance & Compliance
1 139 (7.98%) SLA
2 14 (0.80%) ISO/IEC 27001
3 6 (0.34%) Disclosure Scotland
3 6 (0.34%) PCI DSS
4 4 (0.23%) ISO 9001
4 4 (0.23%) PMO
5 2 (0.11%) QA
5 2 (0.11%) TARGET2
6 1 (0.057%) Cyber Essentials
6 1 (0.057%) Dodd-Frank
6 1 (0.057%) Government Security Classifications
6 1 (0.057%) HMG Security Policy Framework
6 1 (0.057%) ISO 8583
6 1 (0.057%) MiFID
System Software
1 647 (37.14%) Active Directory
2 142 (8.15%) VMware Infrastructure
3 68 (3.90%) Hyper-V
4 53 (3.04%) XenApp
5 49 (2.81%) vSphere
6 27 (1.55%) VMware ESXi
6 27 (1.55%) XenDesktop
7 24 (1.38%) Virtual Machines
8 22 (1.26%) Microsoft App-V
9 13 (0.75%) Terminal Services
10 12 (0.69%) BitLocker
10 12 (0.69%) XenServer
11 8 (0.46%) Docker
11 8 (0.46%) GPFS
11 8 (0.46%) NFS
12 7 (0.40%) Virtual Servers
13 6 (0.34%) Microsoft Virtual Server
14 5 (0.29%) Sendmail
15 4 (0.23%) iptables
15 4 (0.23%) Postfix
Systems Management
1 197 (11.31%) SCCM
2 21 (1.21%) NetBackup
3 20 (1.15%) AirWatch
4 17 (0.98%) SCOM
5 16 (0.92%) WSUS
6 13 (0.75%) Backup Exec
6 13 (0.75%) Puppet
6 13 (0.75%) Systems Management Server (SMS)
7 11 (0.63%) Ansible
7 11 (0.63%) McAfee ePO
7 11 (0.63%) Microsoft Clustering
8 9 (0.52%) Jamf Pro
8 9 (0.52%) Microsoft Data Protection Manager
8 9 (0.52%) Microsoft Intune
9 8 (0.46%) CA Single Sign-On
9 8 (0.46%) FortiGate
9 8 (0.46%) Norton AntiVirus
9 8 (0.46%) Single Sign-On
10 6 (0.34%) Netcool
10 6 (0.34%) OpenView Configuration Management
Vendors
1 518 (29.74%) Microsoft
2 248 (14.24%) VMware
3 245 (14.06%) Cisco
4 169 (9.70%) Citrix
5 163 (9.36%) Apple
6 148 (8.50%) HP
7 66 (3.79%) Oracle
8 39 (2.24%) McAfee
8 39 (2.24%) Remedy
9 37 (2.12%) Dell
10 36 (2.07%) Ivanti
10 36 (2.07%) Red Hat
11 34 (1.95%) SAP
12 32 (1.84%) Symantec
13 31 (1.78%) Bloomberg
14 27 (1.55%) Juniper
14 27 (1.55%) NetApp
15 26 (1.49%) F5
16 25 (1.44%) ServiceNow
16 25 (1.44%) SolarWinds