Support Engineer Contracts

Support Engineer
UK

The median Support Engineer daily rate in the UK is £215, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 110 118 148
Rank change year-on-year +8 +30 +104
Contract jobs requiring a Support Engineer 861 1,235 1,602
As % of all contract jobs advertised in the UK 1.97% 2.22% 1.84%
As % of the Job Titles category 2.12% 2.35% 1.93%
Number of daily rates quoted 587 892 1,047
10th Percentile £139 £150 £135
25th Percentile £163 £185 £163
Median daily rate (50th Percentile) £215 £250 £213
Median % change year-on-year -14.00% +17.65% +1.19%
75th Percentile £338 £422 £319
90th Percentile £500 £656 £438
UK excluding London median daily rate £205 £213 £195
% change year-on-year -3.53% +8.97% -2.50%
Number of hourly rates quoted 57 56 118
10th Percentile £16.25 £13.45 £13.00
25th Percentile £18.13 £16.53 £15.53
Median hourly rate £22.50 £20.30 £17.53
Median % change year-on-year +10.84% +15.80% +9.56%
75th Percentile £43.75 £25.81 £23.43
90th Percentile £54.80 £37.63 £35.75
UK excluding London median hourly rate £24.18 £19.00 £17.50
% change year-on-year +27.26% +8.57% +9.38%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,557 52,491 83,111
% of contract IT jobs with a recognized job title 92.86% 94.51% 95.34%
Number of daily rates quoted 26,070 36,644 58,616
10th Percentile £280 £313 £318
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.42% +2.48% +6.06%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +8.57%
Number of hourly rates quoted 2,936 1,486 1,938
10th Percentile £12.86 £14.25 £12.75
25th Percentile £16.30 £19.42 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +16.28%
75th Percentile £61.81 £65.75 £50.00
90th Percentile £73.75 £77.00 £65.00
UK excluding London median hourly rate £40.00 £42.08 £20.00
% change year-on-year -4.94% +110.39% +7.82%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 12 June 2024.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 12 June 2024.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -9 731 £215 -14.00% 602
UK excluding London -6 508 £205 -3.53% 553
London -12 302 £250 -31.51% 102
Work from Home -35 153 £311 -19.66% 137
South East -16 123 £215 -4.44% 164
Midlands +2 98 £200 -20.00% 81
North of England -32 82 £185 -15.91% 112
South West -26 63 £178 -11.00% 75
Scotland +53 60 £325 +51.16% 50
West Midlands -14 51 £200 -23.08% 40
East of England -10 50 £225 +17.65% 64
East Midlands +12 47 £200 -20.00% 41
North West -25 40 £160 -31.18% 57
Yorkshire -7 34 £200 -6.98% 43
Wales +25 23 £145 -12.12% 8
Northern Ireland -7 11 £140 -55.20% 13
North East +5 8 £175 -12.50% 13

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 12 June 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 464 (53.89%) Windows
2 272 (31.59%) Social Skills
3 269 (31.24%) Active Directory
4 255 (29.62%) Microsoft
5 246 (28.57%) Microsoft 365
6 210 (24.39%) Security Cleared
7 177 (20.56%) Windows 10
8 156 (18.12%) Customer Service
9 150 (17.42%) SC Cleared
10 144 (16.72%) Problem-Solving
11 143 (16.61%) Azure
12 139 (16.14%) SCCM
13 111 (12.89%) Finance
14 105 (12.20%) ITIL
15 99 (11.50%) Windows Server
16 90 (10.45%) Linux
17 89 (10.34%) Microsoft Office
18 83 (9.64%) Cisco
19 82 (9.52%) Firewall
20 80 (9.29%) Degree
21 78 (9.06%) PowerShell
21 78 (9.06%) Microsoft Exchange
22 73 (8.48%) Public Sector
23 71 (8.25%) Microsoft Intune
24 68 (7.90%) VPN
25 66 (7.67%) SLA
26 64 (7.43%) SQL
27 63 (7.32%) DNS
27 63 (7.32%) Data Centre
28 60 (6.97%) Telecoms

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (9.06%) Microsoft Exchange
2 35 (4.07%) SharePoint
3 24 (2.79%) Confluence
4 10 (1.16%) IIS
5 8 (0.93%) Blackberry Enterprise Server
5 8 (0.93%) Skype for Business
6 6 (0.70%) JBoss
7 5 (0.58%) Tomcat
8 2 (0.23%) CMS
8 2 (0.23%) nginx
8 2 (0.23%) Oracle SOA Suite
9 1 (0.12%) Apache
9 1 (0.12%) Exchange Server 2013
9 1 (0.12%) Red Hat Fuse
9 1 (0.12%) SharePoint Server
9 1 (0.12%) Site Server
Applications
1 89 (10.34%) Microsoft Office
2 18 (2.09%) Microsoft Excel
3 10 (1.16%) MS Visio
4 8 (0.93%) Microsoft PowerPoint
5 5 (0.58%) Microsoft Project
6 1 (0.12%) Acrobat
6 1 (0.12%) AutoCAD
6 1 (0.12%) DaVinci Resolve
6 1 (0.12%) PTC Creo
6 1 (0.12%) Spreadsheet
6 1 (0.12%) Windchill
Business Applications
1 13 (1.51%) Elite 3E
2 6 (0.70%) Actimize
3 5 (0.58%) Dynamics CRM
4 3 (0.35%) Endur
4 3 (0.35%) Global One
5 2 (0.23%) BusinessWorks
5 2 (0.23%) Oracle EBS
5 2 (0.23%) Shopify
5 2 (0.23%) SystmOne
6 1 (0.12%) Eikon
6 1 (0.12%) NetSuite
6 1 (0.12%) Oracle Applications
6 1 (0.12%) Oracle Assets
6 1 (0.12%) Oracle EBS R12
6 1 (0.12%) Oracle E-Business Tax
6 1 (0.12%) Oracle General Ledger
6 1 (0.12%) Oracle Payables
6 1 (0.12%) Oracle Receivables
6 1 (0.12%) Temenos T24
6 1 (0.12%) thinkFolio
Cloud Services
1 246 (28.57%) Microsoft 365
2 143 (16.61%) Azure
3 35 (4.07%) Entra ID
4 33 (3.83%) AWS
5 22 (2.56%) WhatsApp
6 12 (1.39%) Azure DevOps
6 12 (1.39%) Cloud Computing
7 11 (1.28%) Power Platform
8 9 (1.05%) Azure Monitor
9 8 (0.93%) Azure AI
9 8 (0.93%) Azure Storage
10 7 (0.81%) OneDrive
11 6 (0.70%) Dynamics 365
12 5 (0.58%) OpenShift
13 4 (0.46%) Azure Cognitive Services
13 4 (0.46%) ChatGPT
13 4 (0.46%) GitHub
13 4 (0.46%) Slack
14 3 (0.35%) Asana
14 3 (0.35%) IaaS
Communications & Networking
1 82 (9.52%) Firewall
2 68 (7.90%) VPN
3 63 (7.32%) DNS
4 46 (5.34%) WAN
5 43 (4.99%) LAN
6 38 (4.41%) DHCP
7 35 (4.07%) TCP/IP
8 30 (3.48%) Wi-Fi
9 29 (3.37%) Wireless
10 24 (2.79%) SAN
11 22 (2.56%) Internet
11 22 (2.56%) VoIP
12 21 (2.44%) VLAN
13 19 (2.21%) BGP
14 15 (1.74%) Cisco Nexus
14 15 (1.74%) IPsec
14 15 (1.74%) MPLS
15 13 (1.51%) SD-WAN
16 12 (1.39%) Ethernet
16 12 (1.39%) Junos
Database & Business Intelligence
1 27 (3.14%) SQL Server
2 17 (1.97%) MySQL
3 12 (1.39%) Relational Database
4 10 (1.16%) PostgreSQL
5 8 (0.93%) Data Warehouse
5 8 (0.93%) Elasticsearch
5 8 (0.93%) Power BI
5 8 (0.93%) RDBMS
6 5 (0.58%) Azure SQL Database
6 5 (0.58%) MongoDB
7 3 (0.35%) NoSQL
8 2 (0.23%) DB2
8 2 (0.23%) MariaDB
8 2 (0.23%) Oracle Database
8 2 (0.23%) SQL Server Integration Services
8 2 (0.23%) Sybase ASE
9 1 (0.12%) IDOL
Development Applications
1 49 (5.69%) JIRA
2 12 (1.39%) Git
3 7 (0.81%) Jenkins
4 5 (0.58%) Bitbucket Server
4 5 (0.58%) CA Release Automation
4 5 (0.58%) SonarQube
4 5 (0.58%) Sonatype Nexus
4 5 (0.58%) TeamCity
5 4 (0.46%) Hudson
6 1 (0.12%) GitLab
6 1 (0.12%) Selenium
6 1 (0.12%) SQL Server Management Studio (SSMS)
General
1 272 (31.59%) Social Skills
2 111 (12.89%) Finance
3 73 (8.48%) Public Sector
4 60 (6.97%) Telecoms
5 52 (6.04%) Analytical Skills
6 49 (5.69%) Manufacturing
7 35 (4.07%) Marketing
8 34 (3.95%) Organisational Skills
9 28 (3.25%) Electronics
10 27 (3.14%) Banking
11 25 (2.90%) Presentation Skills
12 19 (2.21%) Legal
13 14 (1.63%) Financial Institution
14 12 (1.39%) Documentation Skills
15 9 (1.05%) Law
15 9 (1.05%) Retail
16 7 (0.81%) Automotive
16 7 (0.81%) Military
17 6 (0.70%) French Language
17 6 (0.70%) Japanese Language
Libraries, Frameworks & Software Standards
1 18 (2.09%) Web Services
2 14 (1.63%) .NET
2 14 (1.63%) REST
3 10 (1.16%) CSS
4 7 (0.81%) ARM Templates
4 7 (0.81%) Spring Boot
5 6 (0.70%) Elastic Stack
6 5 (0.58%) FIX Protocol
6 5 (0.58%) HTML
6 5 (0.58%) HTML5
6 5 (0.58%) JSON
6 5 (0.58%) Middleware
6 5 (0.58%) RESTful
6 5 (0.58%) XML
7 4 (0.46%) Hugging Face
7 4 (0.46%) LangChain
7 4 (0.46%) PyTorch
8 3 (0.35%) Kafka
8 3 (0.35%) TIBCO EMS
8 3 (0.35%) XMPP
Miscellaneous
1 63 (7.32%) Data Centre
2 36 (4.18%) Video Conferencing
3 35 (4.07%) Driving Licence
4 25 (2.90%) PKI
4 25 (2.90%) Self-Motivation
5 22 (2.56%) Clustering
5 22 (2.56%) iPhone
6 21 (2.44%) Onboarding
7 19 (2.21%) NHS
8 18 (2.09%) Management Information System
9 17 (1.97%) iPad
10 16 (1.86%) Data Protection Act
10 16 (1.86%) Linux Command Line
10 16 (1.86%) Replication
11 11 (1.28%) CMDB
12 8 (0.93%) Blackberry
13 7 (0.81%) BYOD
13 7 (0.81%) Smartphone
14 6 (0.70%) Renewable Energy
14 6 (0.70%) Virtual Team
Operating Systems
1 464 (53.89%) Windows
2 177 (20.56%) Windows 10
3 99 (11.50%) Windows Server
4 90 (10.45%) Linux
5 57 (6.62%) Windows 7
6 39 (4.53%) Windows Server 2016
7 36 (4.18%) Windows Server 2012
8 30 (3.48%) Mac OS
8 30 (3.48%) Windows Server 2019
9 27 (3.14%) Android
9 27 (3.14%) Red Hat Enterprise Linux
10 24 (2.79%) Apple iOS
11 13 (1.51%) Unix
12 9 (1.05%) Mac OS X
13 8 (0.93%) Solaris
14 7 (0.81%) CentOS
14 7 (0.81%) Windows 8
15 6 (0.70%) Windows Server 2008
15 6 (0.70%) Windows Vista
16 5 (0.58%) VMS
Processes & Methodologies
1 156 (18.12%) Customer Service
2 144 (16.72%) Problem-Solving
3 105 (12.20%) ITIL
4 60 (6.97%) Migration
5 49 (5.69%) Service Management
6 40 (4.65%) Infrastructure Engineering
7 37 (4.30%) Business Intelligence
8 36 (4.18%) Asset Management
8 36 (4.18%) DevOps
9 35 (4.07%) Incident Management
9 35 (4.07%) Service Delivery
10 33 (3.83%) Workflow
11 31 (3.60%) Analytics
12 30 (3.48%) Decision-Making
12 30 (3.48%) Mobile Device Management
13 29 (3.37%) High Availability
14 28 (3.25%) Digital Marketing
14 28 (3.25%) Disaster Recovery
14 28 (3.25%) Programme Management
15 25 (2.90%) Break/Fix
Programming Languages
1 78 (9.06%) PowerShell
2 64 (7.43%) SQL
3 39 (4.53%) Python
4 20 (2.32%) C#
5 18 (2.09%) Java
6 13 (1.51%) Shell Script
7 10 (1.16%) Perl
7 10 (1.16%) VB
8 8 (0.93%) Bash
9 7 (0.81%) Bicep
9 7 (0.81%) Kusto Query Language
9 7 (0.81%) VBScript
10 6 (0.70%) JavaScript
11 5 (0.58%) PHP
11 5 (0.58%) T-SQL
12 4 (0.46%) Korn
13 3 (0.35%) C++
13 3 (0.35%) F#
13 3 (0.35%) VBA
13 3 (0.35%) XPath
Qualifications
1 210 (24.39%) Security Cleared
2 150 (17.42%) SC Cleared
3 80 (9.29%) Degree
4 49 (5.69%) DV Cleared
5 30 (3.48%) Cisco Certification
6 26 (3.02%) Microsoft Certification
7 25 (2.90%) CCNA
8 18 (2.09%) DBS Check
9 13 (1.51%) BPSS Clearance
10 11 (1.28%) CCNP
10 11 (1.28%) ITIL Foundation Certificate
11 9 (1.05%) ITIL Certification
11 9 (1.05%) MCSA
11 9 (1.05%) MCSE
12 6 (0.70%) RHCE
13 5 (0.58%) A+ Certification
13 5 (0.58%) Azure Certification
13 5 (0.58%) Computer Science Degree
13 5 (0.58%) MCP
14 2 (0.23%) Dell Certification
Quality Assurance & Compliance
1 66 (7.67%) SLA
2 5 (0.58%) GAMP
2 5 (0.58%) GxP
2 5 (0.58%) ISO 9000
2 5 (0.58%) QA
3 4 (0.46%) ISO/IEC 27001
4 3 (0.35%) Accessibility
5 2 (0.23%) Cyber Essentials
5 2 (0.23%) Data Quality
6 1 (0.12%) COBIT
6 1 (0.12%) COPPA
6 1 (0.12%) GDPR
6 1 (0.12%) HIPAA
6 1 (0.12%) IASME
6 1 (0.12%) ISO 22301
6 1 (0.12%) NIST
6 1 (0.12%) NIST 800
System Software
1 269 (31.24%) Active Directory
2 50 (5.81%) VMware Infrastructure
3 27 (3.14%) Hyper-V
4 13 (1.51%) Virtual Machines
5 10 (1.16%) Virtual Desktop
6 8 (0.93%) Firmware
6 8 (0.93%) KVM
6 8 (0.93%) vSphere
7 7 (0.81%) Docker
7 7 (0.81%) VMware ESXi
8 5 (0.58%) VMware Workstation
9 4 (0.46%) BitLocker
10 3 (0.35%) NFS
11 2 (0.23%) VMware NSX
11 2 (0.23%) XenApp
12 1 (0.12%) ProxySG
12 1 (0.12%) Virtual Servers
12 1 (0.12%) XenDesktop
Systems Management
1 139 (16.14%) SCCM
2 71 (8.25%) Microsoft Intune
3 22 (2.56%) WSUS
4 17 (1.97%) Kubernetes
5 15 (1.74%) SCOM
6 14 (1.63%) Jamf Pro
7 11 (1.28%) Autotask
8 10 (1.16%) Active Directory Federation Services
8 10 (1.16%) Failover Clustering
9 9 (1.05%) Ansible
10 7 (0.81%) Nessus
10 7 (0.81%) OpenView
11 5 (0.58%) Kibana
11 5 (0.58%) Progress Chef
12 4 (0.46%) vCenter Server
13 3 (0.35%) Grafana
13 3 (0.35%) Red Hat Satellite
13 3 (0.35%) Single Sign-On
13 3 (0.35%) vRealize
13 3 (0.35%) ZABBIX
Vendors
1 255 (29.62%) Microsoft
2 83 (9.64%) Cisco
3 59 (6.85%) VMware
4 53 (6.16%) ServiceNow
5 50 (5.81%) Apple
6 46 (5.34%) Citrix
7 44 (5.11%) HP
8 36 (4.18%) Red Hat
9 30 (3.48%) SAP
10 26 (3.02%) Atlassian
11 21 (2.44%) Oracle
12 19 (2.21%) Juniper
13 17 (1.97%) CheckPoint
14 16 (1.86%) Bloomberg
15 15 (1.74%) Avaya
16 14 (1.63%) Dell
17 13 (1.51%) EMC
18 8 (0.93%) Adobe
18 8 (0.93%) BT
18 8 (0.93%) IBM