Period
to 23 May 2018

The median contractor rate for a Support Engineer was £210 per day in advertised job vacancies during the 6 months to 23 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 155 162 125
Rank change year-on-year +7 -37 -2
Contract jobs requiring a Support Engineer 1,845 1,456 2,061
As % of all contract IT jobs advertised in the UK 1.83% 1.61% 1.95%
As % of the Job Titles category 1.93% 1.70% 2.05%
Number of daily rates quoted 1,020 784 1,058
UK median daily rate £210 £200 £260
Median daily rate % change year-on-year +5.00% -23.08% +15.56%
10th Percentile £115 £113 £125
90th Percentile £438 £425 £419
UK excluding London median daily rate £214 £198 £255
% change year-on-year +8.23% -22.55% +13.33%
Number of hourly rates quoted 347 267 315
UK median hourly rate £16.35 £15.86 £15.79
Median hourly rate % change year-on-year +3.09% +0.48% -1.34%
10th Percentile £11.17 £10.75 £11.00
90th Percentile £23.00 £24.70 £34.50
UK excluding London median hourly rate £15.25 £15.50 £15.50
% change year-on-year -1.61% - -1.59%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,603 85,648 100,353
% of contract IT jobs with a recognized job title 94.86% 94.92% 95.09%
Number of daily rates quoted 62,760 55,577 65,036
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £263 £251
90th Percentile £631 £613 £600
UK excluding London median daily rate £410 £400 £388
% change year-on-year +2.50% +3.23% +3.33%
Number of hourly rates quoted 2,998 2,884 3,141
UK median hourly rate £18.00 £18.75 £20.00
Median hourly rate % change year-on-year -3.97% -6.28% +14.29%
10th Percentile £10.78 £10.75 £10.50
90th Percentile £47.83 £50.00 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.50
% change year-on-year -2.78% -7.69% +18.18%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 23 May 2018.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 23 May 2018.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 1,686 £210 +5.00% 483
UK excluding London -2 1,138 £214 +8.23% 359
London +55 677 £200 -7.51% 150
South East +4 393 £210 +20.00% 100
North of England -21 196 £230 -8.00% 110
Midlands +23 163 £260 +30.00% 42
South West +23 140 £170 +4.62% 40
East of England -9 113 £176 -6.99% 42
West Midlands +32 109 £275 +37.50% 19
North West -1 79 £220 -8.33% 61
Scotland -9 79 £230 +52.82% 19
Yorkshire -5 66 £193 +6.94% 41
East Midlands -3 52 £239 +19.38% 23
North East -19 51 £273 -0.91% 8
Wales -19 47 £213 -9.57% 6
Channel Islands 0 6 £135 -
Northern Ireland +3 4 £238 -40.99% 1

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 1,160 (62.87%) Windows
2 723 (39.19%) Active Directory
3 553 (29.97%) Microsoft
4 434 (23.52%) Windows 10
5 374 (20.27%) Windows Server
6 357 (19.35%) Office 365
7 354 (19.19%) Windows 7
8 331 (17.94%) Security Cleared
9 308 (16.69%) Microsoft Office
10 275 (14.91%) VMware
11 262 (14.20%) SC Cleared
12 258 (13.98%) ITIL
13 235 (12.74%) Cisco
14 231 (12.52%) SCCM
15 226 (12.25%) DNS
16 208 (11.27%) Citrix
17 196 (10.62%) Windows Server 2008
18 194 (10.51%) Migration
19 190 (10.30%) Finance
20 185 (10.03%) Apple
21 182 (9.86%) DHCP
21 182 (9.86%) MS Exchange
22 180 (9.76%) Windows Server 2012
23 170 (9.21%) VMware Infrastructure
23 170 (9.21%) HP
24 160 (8.67%) SQL
25 154 (8.35%) Linux
26 146 (7.91%) SLA
27 145 (7.86%) Firewall
28 134 (7.26%) Problem-Solving

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 182 (9.86%) MS Exchange
2 87 (4.72%) SharePoint
3 68 (3.69%) Skype for Business
4 65 (3.52%) IIS
5 55 (2.98%) Exchange Server 2010
6 38 (2.06%) Exchange Server 2013
7 29 (1.57%) Blackberry Enterprise Server
8 24 (1.30%) Apache
9 18 (0.98%) Exchange Server 2007
9 18 (0.98%) IBM Notes
10 15 (0.81%) Tomcat
11 11 (0.60%) Exchange Server 2003
11 11 (0.60%) WebLogic
12 8 (0.43%) SAS
13 7 (0.38%) Confluence
13 7 (0.38%) SharePoint Server
14 6 (0.33%) nginx
14 6 (0.33%) SharePoint 2013
14 6 (0.33%) WebSphere
15 4 (0.22%) Oracle Service Bus
Applications
1 308 (16.69%) Microsoft Office
2 42 (2.28%) Microsoft Excel
3 11 (0.60%) Microsoft PowerPoint
4 8 (0.43%) Microsoft Project
4 8 (0.43%) MS Visio
5 5 (0.27%) Windchill
6 4 (0.22%) AutoCAD
6 4 (0.22%) CATIA
6 4 (0.22%) PTC Creo
6 4 (0.22%) Siemens NX
7 2 (0.11%) Adobe Creative Suite
7 2 (0.11%) InfoPath
7 2 (0.11%) Mozilla Thunderbird
7 2 (0.11%) Spreadsheet
8 1 (0.054%) CINEMA 4D
8 1 (0.054%) Revit
8 1 (0.054%) Vectorworks
Business Applications
1 15 (0.81%) Dynamics CRM
2 7 (0.38%) Eikon
2 7 (0.38%) Payment Gateway
3 5 (0.27%) BusinessWare
3 5 (0.27%) Teamcenter
4 3 (0.16%) ION MarketView
5 2 (0.11%) Concordance
5 2 (0.11%) Documaker
5 2 (0.11%) Dynamics NAV
5 2 (0.11%) Relativity
5 2 (0.11%) RMDS
5 2 (0.11%) Sentinel
6 1 (0.054%) assyst
6 1 (0.054%) Distributed Ledger
6 1 (0.054%) Elite 3E
6 1 (0.054%) Maximo
6 1 (0.054%) R3 Corda
6 1 (0.054%) SAP PM
6 1 (0.054%) Sonata
6 1 (0.054%) Workfront
Cloud Services
1 357 (19.35%) Office 365
2 86 (4.66%) Microsoft Azure
3 43 (2.33%) Amazon AWS
4 20 (1.08%) G Suite
5 15 (0.81%) OneDrive
6 13 (0.70%) IaaS
7 9 (0.49%) Akamai
7 9 (0.49%) Azure Active Directory
8 8 (0.43%) AWS Lambda
8 8 (0.43%) Serverless
9 7 (0.38%) PaaS
10 5 (0.27%) SaaS
11 4 (0.22%) Azure Data Factory
12 3 (0.16%) Dynamics 365
12 3 (0.16%) OpenShift
13 2 (0.11%) Cloud Computing
13 2 (0.11%) Datadog
13 2 (0.11%) Slack
13 2 (0.11%) Yammer
14 1 (0.054%) GoToWebinar
Communications & Networking
1 226 (12.25%) DNS
2 182 (9.86%) DHCP
3 145 (7.86%) Firewall
4 133 (7.21%) LAN
5 125 (6.78%) TCP/IP
6 117 (6.34%) WAN
7 115 (6.23%) VPN
8 81 (4.39%) Skype
9 67 (3.63%) SAN
10 56 (3.04%) Internet
10 56 (3.04%) Wireless
11 49 (2.66%) Remote Desktop
12 48 (2.60%) Wi-Fi
13 39 (2.11%) VoIP
14 34 (1.84%) VLAN
15 27 (1.46%) NetScaler
16 23 (1.25%) Network Security
17 22 (1.19%) MPLS
17 22 (1.19%) SMTP
18 20 (1.08%) BGP
Database & Business Intelligence
1 82 (4.44%) SQL Server
2 18 (0.98%) MySQL
3 16 (0.87%) SQL Server 2008
4 15 (0.81%) Relational Database
5 13 (0.70%) SQL Server 2012
6 12 (0.65%) MongoDB
7 10 (0.54%) Amazon RDS
8 9 (0.49%) DB2
9 8 (0.43%) Data Warehouse
10 7 (0.38%) GIS
10 7 (0.38%) RDBMS
11 6 (0.33%) Crystal Reports
12 5 (0.27%) Azure SQL Database
12 5 (0.27%) Big Data
12 5 (0.27%) Data Lake
12 5 (0.27%) Hadoop
12 5 (0.27%) MS Access
12 5 (0.27%) Oracle Database
12 5 (0.27%) SQL Server 2016
12 5 (0.27%) SQL Server Reporting Services
Development Applications
1 26 (1.41%) JIRA
2 16 (0.87%) Team Foundation Server
3 9 (0.49%) Jenkins
4 7 (0.38%) Visual Studio
5 5 (0.27%) Selenium
6 4 (0.22%) Git (software)
6 4 (0.22%) MSI
6 4 (0.22%) SpecFlow
6 4 (0.22%) Subversion
7 3 (0.16%) Sonatype Nexus
8 2 (0.11%) Bitbucket
8 2 (0.11%) Hudson
8 2 (0.11%) SonarQube
9 1 (0.054%) Artifactory
9 1 (0.054%) Bugzilla
9 1 (0.054%) Maven
9 1 (0.054%) Rational DOORS
9 1 (0.054%) Serena SBM
9 1 (0.054%) SQL Server Management Studio (SSMS)
9 1 (0.054%) Visual Studio Team System
General
1 190 (10.30%) Finance
2 80 (4.34%) Telecoms
3 74 (4.01%) Banking
4 35 (1.90%) Manufacturing
5 28 (1.52%) Law
5 28 (1.52%) Retail
6 23 (1.25%) Legal
7 14 (0.76%) Advertising
8 13 (0.70%) Back Office
9 12 (0.65%) Marketing
10 11 (0.60%) Investment Banking
10 11 (0.60%) Mandarin Language
11 10 (0.54%) Electronics
11 10 (0.54%) Front Office
12 7 (0.38%) French Language
13 6 (0.33%) Automotive
13 6 (0.33%) Financial Institution
13 6 (0.33%) Publishing
14 5 (0.27%) Games
14 5 (0.27%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 28 (1.52%) .NET
2 27 (1.46%) Web Services
3 23 (1.25%) XML
4 17 (0.92%) LDAP
5 16 (0.87%) Middleware
6 11 (0.60%) jQuery
7 10 (0.54%) HTML
8 9 (0.49%) CSS
8 9 (0.49%) JSON
9 8 (0.43%) OpenMP
10 7 (0.38%) .NET Framework
10 7 (0.38%) ASP.NET
10 7 (0.38%) Entity Framework
10 7 (0.38%) LINQ
11 6 (0.33%) SOAP
11 6 (0.33%) Twitter Bootstrap
12 5 (0.27%) AngularJS
12 5 (0.27%) ASP.NET Web Forms
12 5 (0.27%) XMPP
12 5 (0.27%) X-Windows
Miscellaneous
1 78 (4.23%) Analytical Skills
2 66 (3.58%) Data Centre
3 58 (3.14%) Blackberry
4 53 (2.87%) Smartphone
5 48 (2.60%) Self-Motivation
6 44 (2.38%) Video Conferencing
7 38 (2.06%) Management Information System
8 37 (2.01%) iPad
8 37 (2.01%) iPhone
9 31 (1.68%) Fat Client
9 31 (1.68%) Thin Client
10 30 (1.63%) Clustering
11 29 (1.57%) Computer Science
11 29 (1.57%) Driving Licence
12 25 (1.36%) PKI
13 23 (1.25%) NHS
13 23 (1.25%) Replication
14 9 (0.49%) Video on Demand
15 8 (0.43%) Chip and PIN
15 8 (0.43%) Mobile App
Operating Systems
1 1,160 (62.87%) Windows
2 434 (23.52%) Windows 10
3 374 (20.27%) Windows Server
4 354 (19.19%) Windows 7
5 196 (10.62%) Windows Server 2008
6 180 (9.76%) Windows Server 2012
7 154 (8.35%) Linux
8 107 (5.80%) Windows XP
9 104 (5.64%) Windows 8
10 80 (4.34%) Android
11 69 (3.74%) Apple iOS
12 66 (3.58%) Unix
13 62 (3.36%) Windows Server 2003
14 53 (2.87%) Mac OS
15 51 (2.76%) Mac OS X
16 25 (1.36%) Red Hat Enterprise Linux
17 18 (0.98%) Windows Vista
18 16 (0.87%) Solaris
19 14 (0.76%) CentOS
20 11 (0.60%) AIX
Processes & Methodologies
1 258 (13.98%) ITIL
2 194 (10.51%) Migration
3 134 (7.26%) Problem-Solving
4 101 (5.47%) Time Management
5 72 (3.90%) Service Management
6 68 (3.69%) Service Delivery
7 63 (3.41%) Incident Management
8 49 (2.66%) Break/Fix
9 48 (2.60%) Problem Management
10 46 (2.49%) Project Management
11 43 (2.33%) Change Management
12 41 (2.22%) DevOps
12 41 (2.22%) Mobile Device Management
13 34 (1.84%) CRM
14 33 (1.79%) Asset Management
14 33 (1.79%) Proactive Monitoring
15 31 (1.68%) ITSM
16 28 (1.52%) Configuration Management
17 27 (1.46%) Business Continuity
17 27 (1.46%) E-Commerce
Programming Languages
1 160 (8.67%) SQL
2 119 (6.45%) PowerShell
3 53 (2.87%) Java
4 37 (2.01%) Python
5 29 (1.57%) Bash Shell
6 27 (1.46%) C#
7 21 (1.14%) C
8 20 (1.08%) JavaScript
9 19 (1.03%) Shell Script
10 16 (0.87%) Perl
11 13 (0.70%) PHP
12 9 (0.49%) C++
13 8 (0.43%) VB
13 8 (0.43%) VBA
13 8 (0.43%) VBScript
14 6 (0.33%) Ruby
15 5 (0.27%) R
15 5 (0.27%) Scala
15 5 (0.27%) T-SQL
16 4 (0.22%) PL/SQL
Qualifications
1 331 (17.94%) Security Cleared
2 262 (14.20%) SC Cleared
3 88 (4.77%) Microsoft Certification
4 69 (3.74%) Cisco Certification
5 68 (3.69%) Degree
6 54 (2.93%) DV Cleared
7 47 (2.55%) CCNA
8 43 (2.33%) MCSE
9 38 (2.06%) CCNP
10 30 (1.63%) DBS Check
11 28 (1.52%) MCP
12 24 (1.30%) MCSA
13 23 (1.25%) ITIL Certification
14 21 (1.14%) Computer Science Degree
15 18 (0.98%) BPSS Clearance
16 16 (0.87%) MCITP
17 13 (0.70%) VMware Certified Professional (VCP)
18 12 (0.65%) A+ Certification
19 8 (0.43%) JNCIA
20 7 (0.38%) MCDST
Quality Assurance & Compliance
1 146 (7.91%) SLA
2 21 (1.14%) Disclosure Scotland
3 10 (0.54%) GDPR
4 9 (0.49%) ISO/IEC 27001
5 6 (0.33%) PMO
6 4 (0.22%) PCI DSS
6 4 (0.22%) Sarbanes-Oxley
7 2 (0.11%) GxP
7 2 (0.11%) QA
7 2 (0.11%) TARGET2
8 1 (0.054%) COBIT
8 1 (0.054%) Dodd-Frank
8 1 (0.054%) ISO 9001
8 1 (0.054%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 723 (39.19%) Active Directory
2 170 (9.21%) VMware Infrastructure
3 87 (4.72%) XenApp
4 79 (4.28%) Hyper-V
5 41 (2.22%) VMware ESXi
6 39 (2.11%) vSphere
7 37 (2.01%) Microsoft App-V
8 36 (1.95%) XenDesktop
9 29 (1.57%) XenServer
10 28 (1.52%) BitLocker
11 27 (1.46%) Virtual Machines
12 16 (0.87%) Virtual Desktop
13 13 (0.70%) Virtual Servers
14 12 (0.65%) Docker
14 12 (0.65%) Terminal Services
15 8 (0.43%) GPFS
16 5 (0.27%) Citrix Presentation Server
16 5 (0.27%) Microsoft Virtual Server
16 5 (0.27%) NFS
16 5 (0.27%) VirtualBox
Systems Management
1 231 (12.52%) SCCM
2 28 (1.52%) Ansible
3 27 (1.46%) Puppet
4 26 (1.41%) Microsoft Intune
4 26 (1.41%) SCOM
4 26 (1.41%) Systems Management Server (SMS)
5 24 (1.30%) WSUS
6 16 (0.87%) McAfee ePO
6 16 (0.87%) vCenter Server
7 15 (0.81%) NetBackup
8 14 (0.76%) AirWatch
8 14 (0.76%) Microsoft Clustering
9 12 (0.65%) Backup Exec
10 11 (0.60%) Opscode Chef
10 11 (0.60%) Single Sign-On
11 10 (0.54%) FortiGate
11 10 (0.54%) Norton AntiVirus
12 9 (0.49%) CA Single Sign-On
13 7 (0.38%) SCVMM
13 7 (0.38%) Terraform
Vendors
1 553 (29.97%) Microsoft
2 275 (14.91%) VMware
3 235 (12.74%) Cisco
4 208 (11.27%) Citrix
5 185 (10.03%) Apple
6 170 (9.21%) HP
7 61 (3.31%) Oracle
8 51 (2.76%) Ivanti
9 49 (2.66%) Remedy
10 46 (2.49%) McAfee
11 39 (2.11%) Red Hat
12 38 (2.06%) SAP
13 37 (2.01%) Dell
14 34 (1.84%) ServiceNow
14 34 (1.84%) Veeam
15 31 (1.68%) Symantec
16 29 (1.57%) NetApp
17 28 (1.52%) IBM
18 27 (1.46%) Splunk
19 26 (1.41%) F5