Period
to 11 November 2019

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies during the 6 months to 11 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
11 Nov 2019
Same period 2018 Same period 2017
Rank 111 149 153
Rank change year-on-year +38 +4 -2
Contract jobs requiring a Support Engineer 1,811 1,881 1,785
As % of all contract IT jobs advertised in the UK 2.17% 1.84% 1.75%
As % of the Job Titles category 2.31% 1.95% 1.84%
Number of daily rates quoted 1,093 1,012 1,054
UK median daily rate £200 £200 £190
Median daily rate % change year-on-year - +5.26% -19.15%
10th Percentile £118 £113 £113
90th Percentile £406 £402 £423
UK excluding London median daily rate £190 £190 £186
% change year-on-year - +2.15% -17.33%
Number of hourly rates quoted 246 363 310
UK median hourly rate £16.62 £17.50 £16.47
Median hourly rate % change year-on-year -5.06% +6.29% +9.77%
10th Percentile £12.42 £11.17 £11.99
90th Percentile £35.00 £24.75 £26.25
UK excluding London median hourly rate £16.00 £16.00 £15.50
% change year-on-year - +3.23% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 78,450 96,704 96,922
% of contract IT jobs with a recognized job title 94.12% 94.78% 94.97%
Number of daily rates quoted 51,453 63,783 63,815
UK median daily rate £463 £450 £445
Median daily rate % change year-on-year +2.78% +1.12% +4.71%
10th Percentile £256 £269 £263
90th Percentile £644 £638 £625
UK excluding London median daily rate £425 £420 £400
% change year-on-year +1.19% +5.00% +2.56%
Number of hourly rates quoted 2,887 3,028 2,886
UK median hourly rate £19.97 £18.00 £18.70
Median hourly rate % change year-on-year +10.92% -3.74% +3.89%
10th Percentile £11.17 £11.00 £10.96
90th Percentile £52.50 £48.75 £47.83
UK excluding London median hourly rate £18.00 £17.50 £18.00
% change year-on-year +2.86% -2.78% +2.86%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 11 November 2019.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 11 November 2019.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 11 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 1,623 £200 - 1,052
UK excluding London +32 1,190 £190 - 897
London +29 569 £205 +2.50% 243
South East +24 355 £225 +21.62% 281
South West +23 214 £148 -22.37% 114
North of England +27 209 £185 -12.43% 195
Midlands +25 152 £200 - 110
East of England +16 123 £173 -8.95% 109
West Midlands +26 101 £203 -6.90% 66
North West +14 99 £185 +5.71% 113
Yorkshire +31 90 £200 -4.76% 66
Scotland +7 87 £225 -10.00% 44
East Midlands +12 48 £170 -7.12% 44
Wales +47 40 £225 +45.16% 36
North East +13 21 £180 -21.74% 16
Northern Ireland 0 11 £100 -45.95% 7

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 11 November 2019, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 1,250 (69.02%) Windows
2 741 (40.92%) Active Directory
3 707 (39.04%) Windows 10
4 605 (33.41%) Microsoft
5 563 (31.09%) Office 365
6 520 (28.71%) Windows 7
7 353 (19.49%) Microsoft Office
8 325 (17.95%) Windows Server
9 295 (16.29%) ITIL
10 275 (15.18%) SCCM
11 249 (13.75%) Finance
12 233 (12.87%) VMware
13 179 (9.88%) Security Cleared
14 178 (9.83%) Problem-Solving
15 171 (9.44%) Cisco
16 168 (9.28%) Windows Server 2012
17 157 (8.67%) SLA
18 154 (8.50%) Windows Server 2008
19 151 (8.34%) Azure
20 150 (8.28%) MS Exchange
21 148 (8.17%) DNS
21 148 (8.17%) Migration
22 146 (8.06%) SQL
23 139 (7.68%) Citrix
23 139 (7.68%) Firewall
24 128 (7.07%) WAN
25 127 (7.01%) LAN
25 127 (7.01%) Public Sector
26 121 (6.68%) Linux
27 119 (6.57%) VMware Infrastructure

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 150 (8.28%) MS Exchange
2 99 (5.47%) SharePoint
3 70 (3.87%) Skype for Business
4 42 (2.32%) Exchange Server 2013
5 35 (1.93%) Exchange Server 2010
6 29 (1.60%) IIS
7 15 (0.83%) Exchange Server 2007
8 13 (0.72%) IBM Notes
9 11 (0.61%) Blackberry Enterprise Server
9 11 (0.61%) Confluence
10 7 (0.39%) Exchange Server 2000
11 6 (0.33%) WebLogic
11 6 (0.33%) WebSphere
12 5 (0.28%) Apache
12 5 (0.28%) SharePoint 2010
12 5 (0.28%) Tomcat
12 5 (0.28%) WildFly
13 4 (0.22%) Exchange Server 2003
13 4 (0.22%) SharePoint 2013
14 3 (0.17%) JBoss
Applications
1 353 (19.49%) Microsoft Office
2 28 (1.55%) Microsoft Excel
3 12 (0.66%) MS Visio
4 8 (0.44%) Microsoft PowerPoint
5 6 (0.33%) Acrobat
6 5 (0.28%) Microsoft Project
7 4 (0.22%) Spreadsheet
8 2 (0.11%) Adobe Creative Suite
8 2 (0.11%) AutoCAD
8 2 (0.11%) CATIA
8 2 (0.11%) Photoshop
8 2 (0.11%) Pro/ENGINEER
8 2 (0.11%) PTC Creo
9 1 (0.055%) Adobe After Effects
9 1 (0.055%) Houdini
9 1 (0.055%) InDesign
9 1 (0.055%) Maya
9 1 (0.055%) Mozilla Thunderbird
9 1 (0.055%) Revit
Business Applications
1 21 (1.16%) Elite 3E
2 8 (0.44%) Remedy ITSM
3 6 (0.33%) Misys Opics
4 5 (0.28%) Dynamics CRM
5 4 (0.22%) Eikon
6 2 (0.11%) assyst
6 2 (0.11%) Sonata
6 2 (0.11%) SystmOne
6 2 (0.11%) Towers Watson Igloo
6 2 (0.11%) Visualfiles
7 1 (0.055%) Dynamics AX
7 1 (0.055%) Dynamics NAV
7 1 (0.055%) Exchequer
7 1 (0.055%) NetSuite
7 1 (0.055%) Oracle EBS
7 1 (0.055%) Oracle Procure-to-Pay
7 1 (0.055%) Retail-J
7 1 (0.055%) Unica
7 1 (0.055%) Workfront
Cloud Services
1 563 (31.09%) Office 365
2 151 (8.34%) Azure
3 40 (2.21%) AWS
4 34 (1.88%) Azure Active Directory
5 21 (1.16%) OneDrive
6 15 (0.83%) G Suite
6 15 (0.83%) IaaS
6 15 (0.83%) PaaS
7 9 (0.50%) Mimecast
7 9 (0.50%) SaaS
8 7 (0.39%) GCP
9 5 (0.28%) Power Platform
10 3 (0.17%) Azure ExpressRoute
10 3 (0.17%) Cloud Computing
10 3 (0.17%) Dynamics 365
10 3 (0.17%) Slack
11 2 (0.11%) GitHub
11 2 (0.11%) OpenShift
11 2 (0.11%) SoftLayer
11 2 (0.11%) Trello
Communications & Networking
1 148 (8.17%) DNS
2 139 (7.68%) Firewall
3 128 (7.07%) WAN
4 127 (7.01%) LAN
5 115 (6.35%) DHCP
6 106 (5.85%) TCP/IP
7 99 (5.47%) VPN
8 89 (4.91%) Skype
9 86 (4.75%) Wireless
10 66 (3.64%) VoIP
11 48 (2.65%) Wi-Fi
12 45 (2.48%) Internet
13 43 (2.37%) SAN
14 40 (2.21%) VLAN
15 30 (1.66%) Remote Desktop
16 27 (1.49%) MPLS
17 22 (1.21%) WLAN
18 18 (0.99%) BGP
19 15 (0.83%) PBX
20 14 (0.77%) IPsec
Database & Business Intelligence
1 95 (5.25%) SQL Server
2 31 (1.71%) SQL Server Reporting Services
3 21 (1.16%) SQL Server 2012
4 17 (0.94%) Oracle Database
5 14 (0.77%) SQL Server 2008
6 13 (0.72%) MySQL
7 11 (0.61%) SQL Server 2005
7 11 (0.61%) SQL Server Integration Services
8 10 (0.55%) Data Warehouse
8 10 (0.55%) SQL Server 2016
9 9 (0.50%) Electronic Patient Records
10 8 (0.44%) Relational Database
10 8 (0.44%) SQL Server 2014
11 7 (0.39%) Big Data
11 7 (0.39%) SQL Server Analysis Services
12 6 (0.33%) Microsoft Analysis Services
12 6 (0.33%) Oracle Database 10g
12 6 (0.33%) SQL Server 2017
13 5 (0.28%) MongoDB
13 5 (0.28%) Power BI
Development Applications
1 18 (0.99%) JIRA
2 15 (0.83%) Git (software)
3 6 (0.33%) Hudson
3 6 (0.33%) Team Foundation Server
4 4 (0.22%) Jenkins
4 4 (0.22%) Oracle Forms
5 3 (0.17%) AdminStudio
5 3 (0.17%) InstallShield
5 3 (0.17%) Sonatype Nexus
6 2 (0.11%) Atlassian Bamboo
6 2 (0.11%) MSI
6 2 (0.11%) Visual Studio
6 2 (0.11%) Visual Studio Team System
7 1 (0.055%) Bitbucket Server
7 1 (0.055%) ClearCase
7 1 (0.055%) ClearQuest
7 1 (0.055%) IBM UrbanCode
7 1 (0.055%) SQL Server Management Studio (SSMS)
7 1 (0.055%) TestRail
7 1 (0.055%) Zephyr
General
1 249 (13.75%) Finance
2 127 (7.01%) Public Sector
3 103 (5.69%) Telecoms
4 69 (3.81%) Manufacturing
5 58 (3.20%) Banking
6 52 (2.87%) Electronics
7 51 (2.82%) Marketing
8 48 (2.65%) Retail
9 39 (2.15%) Legal
10 23 (1.27%) Law
11 21 (1.16%) Investment Banking
12 20 (1.10%) Back Office
13 14 (0.77%) German Language
14 12 (0.66%) French Language
14 12 (0.66%) Front Office
14 12 (0.66%) Local Government
15 9 (0.50%) Advertising
16 6 (0.33%) Military
17 4 (0.22%) Italian Language
18 3 (0.17%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 20 (1.10%) .NET
2 19 (1.05%) HTML
3 15 (0.83%) Web Services
4 11 (0.61%) CSS
4 11 (0.61%) LDAP
5 10 (0.55%) Middleware
6 8 (0.44%) XML
7 7 (0.39%) ASP.NET
7 7 (0.39%) React
7 7 (0.39%) Redux
8 6 (0.33%) .NET Framework
8 6 (0.33%) ASP.NET MVC
9 5 (0.28%) Software Packaging
9 5 (0.28%) Spring Boot
10 4 (0.22%) Java RMI
10 4 (0.22%) Spring
11 3 (0.17%) FIX Protocol
11 3 (0.17%) Kafka
11 3 (0.17%) LAMP
12 2 (0.11%) Elastic Stack
Miscellaneous
1 100 (5.52%) Analytical Skills
2 57 (3.15%) Data Centre
3 52 (2.87%) NHS
4 50 (2.76%) Driving Licence
5 44 (2.43%) Smartphone
6 43 (2.37%) Self-Motivation
7 41 (2.26%) Blackberry
7 41 (2.26%) iPhone
8 32 (1.77%) Video Conferencing
9 28 (1.55%) PKI
10 26 (1.44%) Management Information System
11 17 (0.94%) Clustering
11 17 (0.94%) User Experience
12 15 (0.83%) Enterprise Software
13 11 (0.61%) BYOD
14 10 (0.55%) iPad
14 10 (0.55%) Replication
15 9 (0.50%) e-Health
15 9 (0.50%) LIMS
15 9 (0.50%) PACS
Operating Systems
1 1,250 (69.02%) Windows
2 707 (39.04%) Windows 10
3 520 (28.71%) Windows 7
4 325 (17.95%) Windows Server
5 168 (9.28%) Windows Server 2012
6 154 (8.50%) Windows Server 2008
7 121 (6.68%) Linux
8 88 (4.86%) Windows 8
9 83 (4.58%) Android
10 80 (4.42%) Apple iOS
11 55 (3.04%) Mac OS
12 53 (2.93%) Unix
13 52 (2.87%) Mac OS X
14 35 (1.93%) Windows XP
15 24 (1.33%) Windows Server 2003
16 10 (0.55%) Red Hat Enterprise Linux
17 8 (0.44%) SUSE
17 8 (0.44%) Windows 2000 Server
18 7 (0.39%) Windows Vista
19 6 (0.33%) Ubuntu
Processes & Methodologies
1 295 (16.29%) ITIL
2 178 (9.83%) Problem-Solving
3 148 (8.17%) Migration
4 99 (5.47%) Infrastructure Engineering
5 94 (5.19%) Incident Management
6 76 (4.20%) Service Management
7 72 (3.98%) Business Intelligence
8 62 (3.42%) ITSM
9 59 (3.26%) Service Delivery
10 55 (3.04%) Break/Fix
11 50 (2.76%) Digital Marketing
11 50 (2.76%) Programme Management
12 47 (2.60%) Asset Management
13 42 (2.32%) Agile Software Development
13 42 (2.32%) Mobile Device Management
14 41 (2.26%) Root Cause Analysis
15 38 (2.10%) Change Management
15 38 (2.10%) Time Management
16 36 (1.99%) Configuration Management
17 35 (1.93%) Problem Management
Programming Languages
1 146 (8.06%) SQL
2 101 (5.58%) PowerShell
3 36 (1.99%) Python
4 33 (1.82%) Java
5 29 (1.60%) Bash Shell
5 29 (1.60%) JavaScript
6 19 (1.05%) VB
7 18 (0.99%) Perl
8 16 (0.88%) C#
9 13 (0.72%) C
10 12 (0.66%) Shell Script
11 10 (0.55%) VBA
12 9 (0.50%) PHP
12 9 (0.50%) T-SQL
13 8 (0.44%) C++
13 8 (0.44%) VB6
14 7 (0.39%) ES6
15 5 (0.28%) PL/SQL
15 5 (0.28%) R
15 5 (0.28%) Ruby
Qualifications
1 179 (9.88%) Security Cleared
2 108 (5.96%) SC Cleared
3 81 (4.47%) Microsoft Certification
4 68 (3.75%) Cisco Certification
5 59 (3.26%) Degree
6 50 (2.76%) CCNA
7 45 (2.48%) MCSE
8 38 (2.10%) DV Cleared
9 37 (2.04%) MCP
10 36 (1.99%) DBS Check
11 26 (1.44%) CCNP
12 24 (1.33%) ITIL Certification
13 21 (1.16%) MCSA
14 13 (0.72%) Computer Science Degree
15 12 (0.66%) ITIL Foundation Certificate
16 11 (0.61%) A+ Certification
17 8 (0.44%) JNCIA
17 8 (0.44%) VMware Certified Professional (VCP)
18 7 (0.39%) MCDST
18 7 (0.39%) MCITP
Quality Assurance & Compliance
1 157 (8.67%) SLA
2 9 (0.50%) HL7
3 8 (0.44%) QA
4 4 (0.22%) ISO/IEC 27001
5 3 (0.17%) GDPR
5 3 (0.17%) PMO
6 2 (0.11%) PCI DSS
7 1 (0.055%) Cyber Essentials
7 1 (0.055%) Disclosure Scotland
7 1 (0.055%) GxP
7 1 (0.055%) ISO/IEC 20000
7 1 (0.055%) Sarbanes-Oxley
System Software
1 741 (40.92%) Active Directory
2 119 (6.57%) VMware Infrastructure
3 94 (5.19%) Hyper-V
4 53 (2.93%) XenApp
5 27 (1.49%) XenDesktop
6 25 (1.38%) Virtual Machines
7 22 (1.21%) VMware ESXi
7 22 (1.21%) vSphere
8 18 (0.99%) Microsoft App-V
9 16 (0.88%) Virtual Servers
10 15 (0.83%) BitLocker
11 10 (0.55%) Citrix Hypervisor
11 10 (0.55%) Virtual Desktop
12 8 (0.44%) Firmware
13 7 (0.39%) Microsoft Virtual Server
14 6 (0.33%) Terminal Services
14 6 (0.33%) VMware Server
15 5 (0.28%) Docker
16 4 (0.22%) Xen
17 3 (0.17%) ISA Server
Systems Management
1 275 (15.18%) SCCM
2 28 (1.55%) Microsoft Intune
2 28 (1.55%) WSUS
3 27 (1.49%) Jamf Pro
4 23 (1.27%) SCOM
5 15 (0.83%) AirWatch
6 14 (0.77%) Backup Exec
7 12 (0.66%) NetBackup
8 11 (0.61%) Ansible
9 9 (0.50%) FortiGate
9 9 (0.50%) Norton AntiVirus
10 8 (0.44%) Puppet
10 8 (0.44%) Single Sign-On
11 7 (0.39%) Cisco Prime
11 7 (0.39%) Microsoft Clustering
11 7 (0.39%) Systems Management Server (SMS)
11 7 (0.39%) vCenter Server
12 6 (0.33%) Microsoft Data Protection Manager
12 6 (0.33%) Opscode Chef
13 5 (0.28%) Kubernetes
Vendors
1 605 (33.41%) Microsoft
2 233 (12.87%) VMware
3 171 (9.44%) Cisco
4 139 (7.68%) Citrix
5 115 (6.35%) Apple
6 73 (4.03%) HP
7 63 (3.48%) ServiceNow
8 61 (3.37%) Oracle
9 58 (3.20%) SAP
10 35 (1.93%) Dell
11 32 (1.77%) Remedy
12 30 (1.66%) Adobe
13 29 (1.60%) McAfee
14 28 (1.55%) Google
15 27 (1.49%) Bloomberg
16 26 (1.44%) NetApp
17 25 (1.38%) CheckPoint
17 25 (1.38%) Red Hat
18 24 (1.33%) Juniper
19 23 (1.27%) iManage