Period
to 17 August 2017

The median contractor rate for a Support Engineer was £210 per day in advertised job vacancies during the 6 months to 17 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
17 Aug 2017
Same period 2016 Same period 2015
Rank 159 134 135
Rank change year-on-year -25 +1 -30
Contract jobs requiring a Support Engineer 1574 2072 1999
As % of all contract IT jobs advertised in the UK 1.65% 1.90% 1.77%
As % of the Job Titles category 1.73% 2.01% 1.87%
Number of daily rates quoted 904 1103 933
UK median daily rate £210 £270 £220
Median daily rate % change year-on-year -22.22% +22.73% -2.22%
10th Percentile £111 £123 £120
90th Percentile £425 £425 £390
UK excluding London median daily rate £200 £270 £220
% change year-on-year -25.93% +22.73% +4.76%
Number of hourly rates quoted 297 277 443
UK median hourly rate £15.64 £15.32 £16.00
Median hourly rate % change year-on-year +2.09% -4.25% +6.67%
10th Percentile £11.10 £10.50 £10.50
90th Percentile £23.75 £27.50 £25.00
UK excluding London median hourly rate £14.50 £15.00 £15.86
% change year-on-year -3.33% -5.42% +2.32%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90773 103276 106884
As % of all contract IT job vacancies advertised in the UK 94.87% 94.94% 94.85%
Number of daily rates quoted 58967 67332 66613
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% +1.01%
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2795 3117 4112
UK median hourly rate £18.70 £19.00 £17.93
Median hourly rate % change year-on-year -1.58% +5.98% +5.46%
10th Percentile £10.77 £10.50 £10.50
90th Percentile £49.11 £46.58 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.33
% change year-on-year -5.26% +9.64% +2.91%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 17 August 2017.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 17 August 2017.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 17 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 1432 £214 -20.93% 327
UK excluding London -28 1075 £200 -25.93% 250
London -6 478 £225 -18.18% 90
South East -44 359 £236 -14.09% 79
North of England -23 195 £250 -8.26% 55
South West -23 151 £175 -32.04% 32
East of England -11 132 £180 -5.26% 36
Midlands -7 122 £225 -8.81% 35
Yorkshire +30 70 £169 -35.71% 23
North West +18 69 £263 +16.67% 28
West Midlands -11 63 £250 -3.57% 20
Wales +17 61 £185 +13.85% 6
East Midlands +12 59 £200 -20.00% 15
North East -11 56 £275 - 4
Scotland +21 49 £150 -48.28% 5
Northern Ireland -43 14 £403 +244.75% 2

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 August 2017, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Engineer in the job title.

1 981 (62.33%) Windows
2 615 (39.07%) Active Directory
3 491 (31.19%) Microsoft
4 412 (26.18%) Windows 7
5 301 (19.12%) Windows Server
6 274 (17.41%) ITIL
7 272 (17.28%) Microsoft Office
8 262 (16.65%) Cisco
9 259 (16.45%) VMware
10 250 (15.88%) Windows 10
11 234 (14.87%) Office 365
12 228 (14.49%) Security Cleared
13 183 (11.63%) Windows Server 2008
13 183 (11.63%) Citrix
14 178 (11.31%) Migration
15 174 (11.05%) Linux
16 172 (10.93%) Firewall
17 168 (10.67%) MS Exchange
18 167 (10.61%) SCCM
19 162 (10.29%) SC Cleared
20 161 (10.23%) SQL
21 157 (9.97%) Windows Server 2012
22 155 (9.85%) LAN
23 133 (8.45%) WAN
24 132 (8.39%) DNS
25 131 (8.32%) TCP/IP
26 124 (7.88%) HP
26 124 (7.88%) Finance
27 114 (7.24%) VMware Infrastructure
28 109 (6.93%) VPN

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 168 (10.67%) MS Exchange
2 63 (4.00%) SharePoint
3 62 (3.94%) Exchange Server 2010
4 48 (3.05%) Skype for Business
5 36 (2.29%) IIS
6 30 (1.91%) Exchange Server 2013
7 27 (1.72%) Blackberry Enterprise Server
8 24 (1.52%) Apache
9 23 (1.46%) Tomcat
10 19 (1.21%) Exchange Server 2007
10 19 (1.21%) WebLogic
11 18 (1.14%) IBM Notes
12 15 (0.95%) JBoss
13 13 (0.83%) Drupal
14 12 (0.76%) Exchange Server 2003
15 11 (0.70%) OpenStack
15 11 (0.70%) SharePoint 2010
15 11 (0.70%) WordPress
16 10 (0.64%) PowerExchange
16 10 (0.64%) SharePoint 2013
Applications
1 272 (17.28%) Microsoft Office
2 22 (1.40%) Microsoft Excel
3 10 (0.64%) Microsoft PowerPoint
4 6 (0.38%) MS Visio
5 4 (0.25%) AutoCAD
5 4 (0.25%) InfoPath
6 3 (0.19%) Adobe Creative Suite
6 3 (0.19%) Final Cut Pro
7 2 (0.13%) Acrobat
7 2 (0.13%) Avid Audio
7 2 (0.13%) Spreadsheet
8 1 (0.064%) Avid Media Composer
8 1 (0.064%) Microsoft Project
8 1 (0.064%) Pro/ENGINEER
8 1 (0.064%) PTC Creo
8 1 (0.064%) Simulink
8 1 (0.064%) Windchill
Business Applications
1 8 (0.51%) Dynamics CRM
1 8 (0.51%) Oracle EBS R12
2 7 (0.44%) Eikon
3 6 (0.38%) Remedy ITSM
4 5 (0.32%) Oracle Receivables
5 2 (0.13%) assyst
5 2 (0.13%) Oracle EBS
6 1 (0.064%) BusinessWorks
6 1 (0.064%) Dynamics AX
6 1 (0.064%) IBM Operational Decision Manager
6 1 (0.064%) LabWindows
6 1 (0.064%) RMDS
6 1 (0.064%) Sage 1000
6 1 (0.064%) SAP ERP
6 1 (0.064%) Teamcenter
Cloud Services
1 234 (14.87%) Office 365
2 63 (4.00%) Microsoft Azure
3 38 (2.41%) Amazon AWS
4 10 (0.64%) Cloud Computing
4 10 (0.64%) IaaS
5 9 (0.57%) G Suite
5 9 (0.57%) PaaS
6 8 (0.51%) Azure Active Directory
6 8 (0.51%) GitHub
7 7 (0.44%) OneDrive
7 7 (0.44%) SaaS
8 5 (0.32%) Mimecast
9 3 (0.19%) Yammer
10 2 (0.13%) OpenShift
11 1 (0.064%) Akamai
11 1 (0.064%) Boomi
11 1 (0.064%) iPaaS
Communications & Networking
1 172 (10.93%) Firewall
2 155 (9.85%) LAN
3 133 (8.45%) WAN
4 132 (8.39%) DNS
5 131 (8.32%) TCP/IP
6 109 (6.93%) VPN
7 98 (6.23%) DHCP
8 61 (3.88%) Wireless
9 57 (3.62%) Internet
10 48 (3.05%) SAN
11 47 (2.99%) Skype
12 45 (2.86%) VoIP
13 38 (2.41%) Cisco ASA
14 36 (2.29%) VLAN
14 36 (2.29%) Wi-Fi
15 31 (1.97%) Remote Desktop
16 29 (1.84%) LDAP
17 27 (1.72%) Cisco Nexus
17 27 (1.72%) MPLS
18 24 (1.52%) BGP
Database & Business Intelligence
1 100 (6.35%) SQL Server
2 20 (1.27%) SQL Server 2008
3 19 (1.21%) MySQL
4 18 (1.14%) SQL Server 2012
5 17 (1.08%) Data Warehouse
6 13 (0.83%) Relational Database
7 10 (0.64%) Oracle Database
7 10 (0.64%) PostgreSQL
7 10 (0.64%) PowerCenter
8 8 (0.51%) SQL Server Integration Services
9 7 (0.44%) MongoDB
10 6 (0.38%) Big Data
10 6 (0.38%) Oracle Reports
11 5 (0.32%) EDRMS
12 4 (0.25%) DB2
12 4 (0.25%) Hadoop
12 4 (0.25%) SQL Server 2005
12 4 (0.25%) SQL Server 2014
13 3 (0.19%) IBM BigInsights
13 3 (0.19%) Sqoop
Development Applications
1 32 (2.03%) Jenkins
2 12 (0.76%) Sonatype Nexus
3 11 (0.70%) Visual Studio
4 10 (0.64%) NUnit
4 10 (0.64%) Visual Studio Tools for Office
5 9 (0.57%) Git (software)
6 8 (0.51%) Artifactory
6 8 (0.51%) JIRA
6 8 (0.51%) TeamCity
7 5 (0.32%) Vagrant
8 3 (0.19%) MSI
8 3 (0.19%) Team Foundation Server
9 2 (0.13%) Eclipse
9 2 (0.13%) Maven
9 2 (0.13%) Oracle Forms
9 2 (0.13%) Selenium
9 2 (0.13%) Subversion
9 2 (0.13%) Toad
10 1 (0.064%) Atlassian Bamboo
10 1 (0.064%) Mercurial
General
1 124 (7.88%) Finance
2 73 (4.64%) Banking
3 60 (3.81%) Telecoms
4 19 (1.21%) Legal
5 15 (0.95%) Manufacturing
5 15 (0.95%) Retail
6 14 (0.89%) Marketing
7 12 (0.76%) Billing
7 12 (0.76%) Investment Banking
8 11 (0.70%) Publishing
9 10 (0.64%) Back Office
9 10 (0.64%) Military
10 9 (0.57%) Electronics
10 9 (0.57%) Front Office
11 7 (0.44%) Advertising
12 6 (0.38%) Law
13 4 (0.25%) Local Government
14 3 (0.19%) Automotive
14 3 (0.19%) Financial Institution
15 2 (0.13%) French Language
Libraries, Frameworks & Software Standards
1 30 (1.91%) .NET
2 21 (1.33%) XML
3 20 (1.27%) HTML
4 15 (0.95%) JSON
5 12 (0.76%) Middleware
6 11 (0.70%) Node.js
6 11 (0.70%) XMPP
7 10 (0.64%) .NET Framework
7 10 (0.64%) REST
7 10 (0.64%) WF
7 10 (0.64%) XSLT
8 9 (0.57%) 802.1X
8 9 (0.57%) YAML
9 8 (0.51%) Java EE
9 8 (0.51%) LAPP Stack
9 8 (0.51%) Web Services
10 7 (0.44%) SOAP
11 6 (0.38%) CSS
11 6 (0.38%) LAMP
11 6 (0.38%) Rendezvous
Miscellaneous
1 94 (5.97%) Analytical Skills
2 69 (4.38%) Blackberry
3 48 (3.05%) Data Centre
4 40 (2.54%) Video Conferencing
5 36 (2.29%) Driving Licence
6 29 (1.84%) Smartphone
7 28 (1.78%) Clustering
8 26 (1.65%) iPhone
9 17 (1.08%) Management Information System
10 16 (1.02%) NHS
11 14 (0.89%) Client/Server
11 14 (0.89%) iPad
12 11 (0.70%) BYOD
12 11 (0.70%) Private Cloud
13 10 (0.64%) Fat Client
13 10 (0.64%) PKI
13 10 (0.64%) Thin Client
14 9 (0.57%) Computer Science
14 9 (0.57%) Replication
15 7 (0.44%) Greenfield Project
Operating Systems
1 981 (62.33%) Windows
2 412 (26.18%) Windows 7
3 301 (19.12%) Windows Server
4 250 (15.88%) Windows 10
5 183 (11.63%) Windows Server 2008
6 174 (11.05%) Linux
7 157 (9.97%) Windows Server 2012
8 102 (6.48%) Windows 8
9 94 (5.97%) Windows XP
10 83 (5.27%) Unix
11 79 (5.02%) Android
11 79 (5.02%) Windows Server 2003
12 40 (2.54%) Apple iOS
13 35 (2.22%) Mac OS
13 35 (2.22%) Mac OS X
14 27 (1.72%) Red Hat Enterprise Linux
15 14 (0.89%) AIX
16 13 (0.83%) Solaris
17 12 (0.76%) CentOS
18 9 (0.57%) Ubuntu
Processes & Methodologies
1 274 (17.41%) ITIL
2 178 (11.31%) Migration
3 70 (4.45%) Time Management
4 56 (3.56%) Service Delivery
5 50 (3.18%) Change Management
6 48 (3.05%) Incident Management
7 47 (2.99%) DevOps
8 42 (2.67%) Break/Fix
8 42 (2.67%) Continuous Improvement
9 39 (2.48%) Root Cause Analysis
9 39 (2.48%) Service Management
10 35 (2.22%) Problem Management
11 32 (2.03%) Mobile Device Management
12 31 (1.97%) Data Migration
13 30 (1.91%) Network Management
14 26 (1.65%) Project Management
15 24 (1.52%) Virtual Environments
16 23 (1.46%) Asset Management
16 23 (1.46%) ITSM
17 22 (1.40%) Configuration Management
Programming Languages
1 161 (10.23%) SQL
2 74 (4.70%) PowerShell
3 51 (3.24%) Java
4 38 (2.41%) Python
5 26 (1.65%) Perl
6 23 (1.46%) Bash Shell
7 22 (1.40%) C#
8 20 (1.27%) Shell Script
9 16 (1.02%) JavaScript
9 16 (1.02%) VBA
10 15 (0.95%) C
10 15 (0.95%) PL/SQL
11 11 (0.70%) C++
12 10 (0.64%) T-SQL
12 10 (0.64%) VBScript
13 8 (0.51%) PHP
14 5 (0.32%) Korn
14 5 (0.32%) Ruby
15 4 (0.25%) RPG
15 4 (0.25%) XPath
Qualifications
1 228 (14.49%) Security Cleared
2 162 (10.29%) SC Cleared
3 107 (6.80%) Cisco Certification
4 88 (5.59%) Microsoft Certification
5 70 (4.45%) CCNA
6 64 (4.07%) DV Cleared
7 51 (3.24%) MCSE
8 49 (3.11%) CCNP
9 45 (2.86%) Degree
10 30 (1.91%) MCP
11 24 (1.52%) DBS Check
12 21 (1.33%) ITIL Certification
12 21 (1.33%) MCSA
13 18 (1.14%) A+ Certification
13 18 (1.14%) ITIL Foundation Certificate
14 11 (0.70%) CCIE
15 8 (0.51%) DCSE
15 8 (0.51%) HNC
15 8 (0.51%) MCDST
16 7 (0.44%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 86 (5.46%) SLA
2 7 (0.44%) QA
3 5 (0.32%) ISO/IEC 20000
4 4 (0.25%) Disclosure Scotland
4 4 (0.25%) ISO/IEC 27001
5 3 (0.19%) Data Quality
5 3 (0.19%) ISO 9001
5 3 (0.19%) PCI DSS
6 2 (0.13%) GDPR
6 2 (0.13%) Sarbanes-Oxley
7 1 (0.064%) AS 2805
7 1 (0.064%) Dodd-Frank
7 1 (0.064%) HIPAA
7 1 (0.064%) HL7
7 1 (0.064%) ISO 8583
7 1 (0.064%) PMO
System Software
1 615 (39.07%) Active Directory
2 114 (7.24%) VMware Infrastructure
3 65 (4.13%) Hyper-V
4 37 (2.35%) vSphere
5 33 (2.10%) XenApp
6 24 (1.52%) Microsoft App-V
7 20 (1.27%) XenDesktop
8 19 (1.21%) Virtual Desktop
8 19 (1.21%) VMware ESXi
9 18 (1.14%) Virtual Machines
10 12 (0.76%) Virtual Servers
10 12 (0.76%) VMware Server
11 10 (0.64%) NFS
12 9 (0.57%) XenServer
13 7 (0.44%) Docker
14 6 (0.38%) BitLocker
15 5 (0.32%) Firmware
15 5 (0.32%) Microsoft Virtual Server
15 5 (0.32%) VMware NSX
16 4 (0.25%) vCloud
Systems Management
1 167 (10.61%) SCCM
2 29 (1.84%) Puppet
3 22 (1.40%) SCOM
4 20 (1.27%) Ansible
4 20 (1.27%) WSUS
5 17 (1.08%) Opscode Chef
6 14 (0.89%) HP Data Protector
7 13 (0.83%) Cisco Prime
8 12 (0.76%) Cisco CUCM
8 12 (0.76%) Tivoli
8 12 (0.76%) Tivoli Storage Manager
9 11 (0.70%) NetBackup
10 10 (0.64%) OpenView Configuration Management
11 9 (0.57%) SCSM
12 8 (0.51%) AirWatch
12 8 (0.51%) Jamf Pro
12 8 (0.51%) vCenter Server
13 7 (0.44%) Backup Exec
13 7 (0.44%) Systems Management Server (SMS)
14 6 (0.38%) Netcool
Vendors
1 491 (31.19%) Microsoft
2 262 (16.65%) Cisco
3 259 (16.45%) VMware
4 183 (11.63%) Citrix
5 124 (7.88%) HP
6 90 (5.72%) Apple
7 77 (4.89%) Oracle
8 53 (3.37%) Dell
9 43 (2.73%) Juniper
10 32 (2.03%) F5
11 27 (1.72%) ServiceNow
12 25 (1.59%) Red Hat
13 22 (1.40%) CheckPoint
14 21 (1.33%) Remedy
14 21 (1.33%) Sophos
15 20 (1.27%) Google
15 20 (1.27%) Veeam
16 19 (1.21%) Bloomberg
16 19 (1.21%) SolarWinds
17 18 (1.14%) Avaya