Period
to 23 October 2017

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies during the 6 months to 23 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 153 144 132
Rank change year-on-year -9 -12 -23
Contract jobs requiring a Support Engineer 1714 1937 2034
As % of all contract IT jobs advertised in the UK 1.71% 1.84% 1.78%
As % of the Job Titles category 1.80% 1.94% 1.88%
Number of daily rates quoted 996 1053 958
UK median daily rate £200 £250 £213
Median daily rate % change year-on-year -20.00% +17.65% -5.56%
10th Percentile £113 £120 £115
90th Percentile £425 £400 £388
UK excluding London median daily rate £198 £250 £215
% change year-on-year -21.00% +16.28% -4.44%
Number of hourly rates quoted 305 275 457
UK median hourly rate £16.25 £15.25 £15.50
Median hourly rate % change year-on-year +6.56% -1.61% +3.33%
10th Percentile £11.25 £10.75 £10.50
90th Percentile £26.40 £27.25 £26.10
UK excluding London median hourly rate £15.25 £15.00 £15.77
% change year-on-year +1.67% -4.88% +5.13%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94988 99866 108209
% of contract IT jobs with a recognized job title 94.82% 94.77% 94.95%
Number of daily rates quoted 62434 65085 68726
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +5.63%
Number of hourly rates quoted 2825 3256 4131
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.88 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 23 October 2017.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 23 October 2017.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 1564 £200 -20.00% 231
UK excluding London -18 1133 £198 -21.00% 181
London +12 558 £220 -12.18% 57
South East -20 392 £232 -15.73% 67
North of England -4 190 £218 -16.35% 44
South West -20 151 £170 -2.86% 23
Midlands +27 140 £200 -17.27% 18
East of England -19 136 £173 -9.21% 22
North West +35 76 £210 -2.33% 26
West Midlands +20 76 £245 +2.08% 14
Yorkshire +10 73 £198 -23.30% 14
East Midlands +17 63 £180 -32.08% 4
Scotland -14 60 £150 -44.86% 4
Wales +30 54 £180 +22.03% 1
North East -10 42 £266 -1.39% 4
Northern Ireland -42 17 £403 +130.00% 1

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 October 2017, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Engineer in the job title.

1 1069 (62.37%) Windows
2 652 (38.04%) Active Directory
3 531 (30.98%) Microsoft
4 409 (23.86%) Windows 7
5 314 (18.32%) Windows 10
6 312 (18.20%) Windows Server
7 311 (18.14%) ITIL
8 298 (17.39%) Microsoft Office
9 284 (16.57%) Office 365
9 284 (16.57%) Cisco
10 264 (15.40%) VMware
11 238 (13.89%) Security Cleared
12 203 (11.84%) Citrix
13 187 (10.91%) SCCM
14 178 (10.39%) Windows Server 2008
15 175 (10.21%) SC Cleared
16 173 (10.09%) LAN
17 172 (10.04%) Linux
18 165 (9.63%) Windows Server 2012
19 154 (8.98%) SQL
20 153 (8.93%) MS Exchange
21 151 (8.81%) Firewall
22 149 (8.69%) DNS
23 148 (8.63%) TCP/IP
24 145 (8.46%) WAN
25 137 (7.99%) Finance
26 136 (7.93%) Migration
27 132 (7.70%) VMware Infrastructure
28 130 (7.58%) HP
29 128 (7.47%) Apple

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 153 (8.93%) MS Exchange
2 64 (3.73%) SharePoint
3 52 (3.03%) Exchange Server 2010
4 48 (2.80%) Skype for Business
5 38 (2.22%) Blackberry Enterprise Server
6 36 (2.10%) IIS
7 25 (1.46%) Exchange Server 2013
8 23 (1.34%) WebLogic
9 22 (1.28%) IBM Notes
9 22 (1.28%) JBoss
10 21 (1.23%) Apache
11 19 (1.11%) Tomcat
12 17 (0.99%) Exchange Server 2007
13 12 (0.70%) Exchange Server 2003
14 11 (0.64%) PowerExchange
15 8 (0.47%) OpenStack
15 8 (0.47%) SharePoint 2010
15 8 (0.47%) WebSphere
16 7 (0.41%) SharePoint 2013
17 6 (0.35%) SAS
Applications
1 298 (17.39%) Microsoft Office
2 22 (1.28%) Microsoft Excel
3 10 (0.58%) Microsoft PowerPoint
4 7 (0.41%) Adobe Creative Suite
4 7 (0.41%) MS Visio
5 5 (0.29%) AutoCAD
6 3 (0.18%) Final Cut Pro
7 2 (0.12%) Avid Audio
7 2 (0.12%) Spreadsheet
8 1 (0.058%) Avid Media Composer
8 1 (0.058%) HipChat
8 1 (0.058%) InfoPath
8 1 (0.058%) Microsoft Project
8 1 (0.058%) Windchill
Business Applications
1 15 (0.88%) Eikon
2 8 (0.47%) Dynamics CRM
3 7 (0.41%) Remedy ITSM
4 4 (0.23%) Adobe Campaign
4 4 (0.23%) Dynamics NAV
4 4 (0.23%) Oracle EBS R12
4 4 (0.23%) SAP Hybris
5 2 (0.12%) assyst
6 1 (0.058%) BusinessWorks
6 1 (0.058%) Dynamics AX
6 1 (0.058%) ION MarketView
6 1 (0.058%) LabWindows
6 1 (0.058%) Loan IQ
6 1 (0.058%) Oracle Receivables
6 1 (0.058%) Payment Gateway
6 1 (0.058%) RMDS
6 1 (0.058%) Sage 1000
6 1 (0.058%) Summit
6 1 (0.058%) Teamcenter
6 1 (0.058%) Temenos T24
Cloud Services
1 284 (16.57%) Office 365
2 71 (4.14%) Microsoft Azure
3 31 (1.81%) Amazon AWS
4 15 (0.88%) IaaS
5 14 (0.82%) Azure Active Directory
6 13 (0.76%) G Suite
7 10 (0.58%) PaaS
8 9 (0.53%) OneDrive
9 8 (0.47%) npm
10 7 (0.41%) GitHub
10 7 (0.41%) Mimecast
11 5 (0.29%) Cloud Computing
12 3 (0.18%) Yammer
13 2 (0.12%) OpenShift
13 2 (0.12%) SaaS
14 1 (0.058%) Akamai
14 1 (0.058%) Amazon EC2
14 1 (0.058%) Amazon ELB
14 1 (0.058%) Amazon S3
14 1 (0.058%) AWS CloudFormation
Communications & Networking
1 173 (10.09%) LAN
2 151 (8.81%) Firewall
3 149 (8.69%) DNS
4 148 (8.63%) TCP/IP
5 145 (8.46%) WAN
6 121 (7.06%) VPN
7 106 (6.18%) DHCP
8 79 (4.61%) Wireless
9 52 (3.03%) SAN
10 50 (2.92%) Internet
11 48 (2.80%) VoIP
12 46 (2.68%) Skype
13 38 (2.22%) Remote Desktop
14 33 (1.93%) Wi-Fi
15 32 (1.87%) Cisco ASA
15 32 (1.87%) LDAP
16 30 (1.75%) Cisco IOS
17 29 (1.69%) VLAN
18 24 (1.40%) MPLS
19 22 (1.28%) Cisco Nexus
Database & Business Intelligence
1 93 (5.43%) SQL Server
2 17 (0.99%) Data Warehouse
3 16 (0.93%) SQL Server 2008
4 13 (0.76%) MySQL
4 13 (0.76%) SQL Server 2012
5 12 (0.70%) PostgreSQL
5 12 (0.70%) Relational Database
5 12 (0.70%) SQL Server Integration Services
6 11 (0.64%) PowerCenter
7 8 (0.47%) Oracle Database
8 5 (0.29%) Azure SQL Database
8 5 (0.29%) Big Data
8 5 (0.29%) DB2
8 5 (0.29%) Hadoop
9 4 (0.23%) Geospatial Data
9 4 (0.23%) SQL Server 2014
10 3 (0.18%) Enterprise Data Warehouse
10 3 (0.18%) GIS
10 3 (0.18%) IBM BigInsights
10 3 (0.18%) Kalido
Development Applications
1 21 (1.23%) Jenkins
2 10 (0.58%) Visual Studio
3 9 (0.53%) Sonatype Nexus
4 8 (0.47%) Artifactory
4 8 (0.47%) NUnit
4 8 (0.47%) TeamCity
4 8 (0.47%) Visual Studio Tools for Office
5 7 (0.41%) JIRA
6 6 (0.35%) Git (software)
7 3 (0.18%) Maven
7 3 (0.18%) MSI
7 3 (0.18%) Team Foundation Server
7 3 (0.18%) Vagrant
8 2 (0.12%) JMeter
8 2 (0.12%) Subversion
9 1 (0.058%) AdminStudio
9 1 (0.058%) Eclipse
9 1 (0.058%) HP UFT
9 1 (0.058%) Oracle Forms
9 1 (0.058%) Toad
General
1 137 (7.99%) Finance
2 71 (4.14%) Banking
3 69 (4.03%) Telecoms
4 24 (1.40%) Marketing
5 20 (1.17%) Manufacturing
6 19 (1.11%) Legal
7 17 (0.99%) Retail
8 14 (0.82%) Investment Banking
9 13 (0.76%) Back Office
10 11 (0.64%) Publishing
11 10 (0.58%) Electronics
12 9 (0.53%) Advertising
12 9 (0.53%) Financial Institution
12 9 (0.53%) French Language
12 9 (0.53%) Law
13 8 (0.47%) Front Office
13 8 (0.47%) Military
13 8 (0.47%) Spanish Language
14 7 (0.41%) Billing
15 5 (0.29%) German Language
Libraries, Frameworks & Software Standards
1 31 (1.81%) .NET
2 17 (0.99%) HTML
2 17 (0.99%) XML
3 15 (0.88%) REST
4 14 (0.82%) Middleware
5 12 (0.70%) 802.1X
6 11 (0.64%) Node.js
6 11 (0.64%) Rendezvous
6 11 (0.64%) Web Services
7 10 (0.58%) SOAP
7 10 (0.58%) XMPP
8 8 (0.47%) .NET Framework
8 8 (0.47%) WF
9 7 (0.41%) LAPP Stack
9 7 (0.41%) XSLT
9 7 (0.41%) X-Windows
10 6 (0.35%) Java EE
10 6 (0.35%) JSON
10 6 (0.35%) LAMP
10 6 (0.35%) RESTful
Miscellaneous
1 94 (5.48%) Blackberry
2 90 (5.25%) Analytical Skills
3 55 (3.21%) Data Centre
4 47 (2.74%) Video Conferencing
5 43 (2.51%) iPhone
6 42 (2.45%) Driving Licence
7 31 (1.81%) Clustering
8 27 (1.58%) Smartphone
9 24 (1.40%) iPad
10 20 (1.17%) Management Information System
11 16 (0.93%) NHS
12 14 (0.82%) Client/Server
13 12 (0.70%) Fat Client
13 12 (0.70%) PKI
13 12 (0.70%) Thin Client
14 11 (0.64%) BYOD
15 9 (0.53%) Computer Science
16 8 (0.47%) PDA
17 7 (0.41%) EPoS
17 7 (0.41%) Replication
Operating Systems
1 1069 (62.37%) Windows
2 409 (23.86%) Windows 7
3 314 (18.32%) Windows 10
4 312 (18.20%) Windows Server
5 178 (10.39%) Windows Server 2008
6 172 (10.04%) Linux
7 165 (9.63%) Windows Server 2012
8 100 (5.83%) Windows 8
9 99 (5.78%) Android
10 98 (5.72%) Windows XP
11 95 (5.54%) Unix
12 74 (4.32%) Windows Server 2003
13 56 (3.27%) Apple iOS
14 44 (2.57%) Mac OS
15 39 (2.28%) Mac OS X
16 25 (1.46%) Red Hat Enterprise Linux
17 18 (1.05%) Solaris
18 14 (0.82%) Windows Vista
19 13 (0.76%) AIX
20 9 (0.53%) Windows Phone
Processes & Methodologies
1 311 (18.14%) ITIL
2 136 (7.93%) Migration
3 76 (4.43%) Service Delivery
4 71 (4.14%) Time Management
5 63 (3.68%) Incident Management
6 51 (2.98%) Service Management
7 50 (2.92%) Root Cause Analysis
8 44 (2.57%) Break/Fix
8 44 (2.57%) Change Management
9 43 (2.51%) Mobile Device Management
10 42 (2.45%) Network Management
11 37 (2.16%) Continuous Improvement
12 36 (2.10%) ITSM
13 35 (2.04%) DevOps
14 32 (1.87%) Asset Management
15 31 (1.81%) Project Management
16 26 (1.52%) Problem Management
17 23 (1.34%) Information Security
17 23 (1.34%) Runbook
18 20 (1.17%) Disaster Recovery
Programming Languages
1 154 (8.98%) SQL
2 59 (3.44%) PowerShell
3 52 (3.03%) Java
4 29 (1.69%) Perl
5 26 (1.52%) Shell Script
6 25 (1.46%) Python
7 21 (1.23%) PL/SQL
8 19 (1.11%) C
9 18 (1.05%) C#
10 15 (0.88%) Bash Shell
11 14 (0.82%) JavaScript
12 12 (0.70%) C++
13 11 (0.64%) VBA
14 10 (0.58%) PHP
14 10 (0.58%) VBScript
15 6 (0.35%) Korn
16 5 (0.29%) T-SQL
17 4 (0.23%) RPG
17 4 (0.23%) RPG IV
18 2 (0.12%) XPath
Qualifications
1 238 (13.89%) Security Cleared
2 175 (10.21%) SC Cleared
3 111 (6.48%) Cisco Certification
3 111 (6.48%) Microsoft Certification
4 75 (4.38%) CCNA
5 65 (3.79%) MCSE
6 64 (3.73%) DV Cleared
7 48 (2.80%) CCNP
8 46 (2.68%) Degree
9 38 (2.22%) DBS Check
10 33 (1.93%) MCP
11 30 (1.75%) MCSA
12 19 (1.11%) ITIL Certification
13 17 (0.99%) A+ Certification
14 13 (0.76%) CCIE
15 12 (0.70%) ITIL Foundation Certificate
16 10 (0.58%) MCDST
17 9 (0.53%) MCITP
18 8 (0.47%) DCSE
18 8 (0.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 112 (6.53%) SLA
2 8 (0.47%) ISO/IEC 27001
2 8 (0.47%) QA
3 7 (0.41%) ISO 9001
4 2 (0.12%) Disclosure Scotland
4 2 (0.12%) ISO/IEC 20000
4 2 (0.12%) PCI DSS
5 1 (0.058%) AS 2805
5 1 (0.058%) HIPAA
5 1 (0.058%) HL7
5 1 (0.058%) ISO 8583
5 1 (0.058%) MiFID
5 1 (0.058%) PMO
System Software
1 652 (38.04%) Active Directory
2 132 (7.70%) VMware Infrastructure
3 60 (3.50%) Hyper-V
4 40 (2.33%) vSphere
5 33 (1.93%) XenApp
6 30 (1.75%) Microsoft App-V
7 26 (1.52%) VMware ESXi
8 24 (1.40%) Virtual Machines
9 22 (1.28%) XenDesktop
10 18 (1.05%) Virtual Desktop
11 14 (0.82%) XenServer
12 13 (0.76%) NFS
13 11 (0.64%) Virtual Servers
14 8 (0.47%) Terminal Services
15 7 (0.41%) BitLocker
15 7 (0.41%) Docker
16 6 (0.35%) Microsoft Virtual Server
17 5 (0.29%) VMware Workstation
18 4 (0.23%) VMware Server
19 3 (0.18%) HDFS
Systems Management
1 187 (10.91%) SCCM
2 21 (1.23%) WSUS
3 19 (1.11%) SCOM
4 17 (0.99%) NetBackup
5 15 (0.88%) Puppet
6 14 (0.82%) AirWatch
7 13 (0.76%) Jamf Pro
8 12 (0.70%) Cisco Prime
9 11 (0.64%) OpenView Configuration Management
9 11 (0.64%) Tivoli
10 10 (0.58%) HP Data Protector
10 10 (0.58%) Norton AntiVirus
11 9 (0.53%) Netcool
12 8 (0.47%) Ansible
12 8 (0.47%) Backup Exec
12 8 (0.47%) Microsoft Clustering
12 8 (0.47%) SCSM
12 8 (0.47%) Tivoli Storage Manager
13 7 (0.41%) Cisco CUCM
13 7 (0.41%) vCenter Server
Vendors
1 531 (30.98%) Microsoft
2 284 (16.57%) Cisco
3 264 (15.40%) VMware
4 203 (11.84%) Citrix
5 130 (7.58%) HP
6 128 (7.47%) Apple
7 78 (4.55%) Oracle
8 57 (3.33%) Dell
9 44 (2.57%) Juniper
10 36 (2.10%) F5
11 32 (1.87%) Bloomberg
12 27 (1.58%) ServiceNow
13 26 (1.52%) IBM
14 25 (1.46%) Red Hat
14 25 (1.46%) Symantec
15 24 (1.40%) McAfee
16 23 (1.34%) Remedy
17 22 (1.28%) Lotus
18 21 (1.23%) NetApp
18 21 (1.23%) Reuters