Period
to 20 August 2018

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies during the 6 months to 20 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 144 162 134
Rank change year-on-year +18 -28 -2
Contract jobs requiring a Support Engineer 1,886 1,576 2,062
As % of all contract IT jobs advertised in the UK 1.85% 1.65% 1.90%
As % of the Job Titles category 1.94% 1.73% 2.00%
Number of daily rates quoted 987 907 1,097
UK median daily rate £200 £203 £270
Median daily rate % change year-on-year -1.23% -25.00% +22.73%
10th Percentile £114 £111 £123
90th Percentile £425 £425 £424
UK excluding London median daily rate £210 £200 £274
% change year-on-year +5.00% -27.01% +24.55%
Number of hourly rates quoted 398 297 276
UK median hourly rate £16.50 £15.64 £15.26
Median hourly rate % change year-on-year +5.50% +2.47% -4.61%
10th Percentile £11.17 £11.10 £10.47
90th Percentile £23.75 £23.75 £27.50
UK excluding London median hourly rate £15.85 £14.50 £15.00
% change year-on-year +9.31% -3.33% -5.42%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,973 90,883 103,062
% of contract IT jobs with a recognized job title 94.87% 94.99% 95.00%
Number of daily rates quoted 63,439 59,031 67,193
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £625 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.16% +3.40%
Number of hourly rates quoted 3,109 2,785 3,127
UK median hourly rate £17.80 £18.70 £19.00
Median hourly rate % change year-on-year -4.81% -1.58% +6.35%
10th Percentile £11.00 £10.75 £10.25
90th Percentile £47.83 £48.75 £46.43
UK excluding London median hourly rate £17.50 £17.78 £19.00
% change year-on-year -1.57% -6.42% +9.73%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 20 August 2018.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 20 August 2018.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 1,701 £200 -5.88% 462
UK excluding London -4 1,182 £210 +5.00% 339
London +45 660 £200 -11.11% 144
South East +2 407 £200 -14.89% 97
North of England -24 192 £250 - 85
Midlands +17 170 £198 -12.22% 35
South West -13 142 £193 +10.00% 48
East of England -8 125 £175 -2.78% 53
West Midlands +24 113 £219 -12.50% 21
Scotland +18 111 £258 +71.67% 14
North West +6 88 £230 -12.38% 54
Yorkshire -11 71 £225 +33.33% 30
East Midlands -10 57 £168 -16.25% 14
North East -23 33 £260 -5.45% 1
Wales -42 26 £213 +14.86% 5
Northern Ireland +20 8 £120 -70.19% 2
Channel Islands - 4 £155 -

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 August 2018, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 1,200 (63.63%) Windows
2 755 (40.03%) Active Directory
3 605 (32.08%) Microsoft
4 490 (25.98%) Windows 10
5 431 (22.85%) Office 365
6 390 (20.68%) Windows 7
7 381 (20.20%) Windows Server
8 305 (16.17%) Microsoft Office
9 301 (15.96%) Security Cleared
10 297 (15.75%) ITIL
11 274 (14.53%) VMware
12 268 (14.21%) SCCM
13 236 (12.51%) SC Cleared
14 230 (12.20%) DNS
15 220 (11.66%) Apple
16 216 (11.45%) Cisco
17 215 (11.40%) Finance
18 214 (11.35%) Citrix
19 179 (9.49%) Windows Server 2008
20 176 (9.33%) Migration
21 174 (9.23%) MS Exchange
22 173 (9.17%) DHCP
23 171 (9.07%) Windows Server 2012
24 165 (8.75%) Linux
25 163 (8.64%) HP
26 162 (8.59%) VMware Infrastructure
27 158 (8.38%) LAN
28 157 (8.32%) SQL
29 153 (8.11%) Firewall
30 150 (7.95%) SLA

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 174 (9.23%) MS Exchange
2 92 (4.88%) SharePoint
3 79 (4.19%) Skype for Business
4 60 (3.18%) IIS
5 49 (2.60%) Exchange Server 2010
6 38 (2.01%) Exchange Server 2013
7 32 (1.70%) Apache
8 26 (1.38%) Blackberry Enterprise Server
9 24 (1.27%) Tomcat
10 19 (1.01%) IBM Notes
11 16 (0.85%) Exchange Server 2007
12 12 (0.64%) nginx
13 11 (0.58%) SharePoint Server
14 10 (0.53%) Confluence
15 9 (0.48%) JBoss
15 9 (0.48%) SharePoint 2013
16 8 (0.42%) WebLogic
17 7 (0.37%) CMS
18 6 (0.32%) Exchange Server 2003
19 5 (0.27%) WildFly
Applications
1 305 (16.17%) Microsoft Office
2 61 (3.23%) Microsoft Excel
3 21 (1.11%) MS Visio
4 18 (0.95%) Microsoft PowerPoint
5 13 (0.69%) Microsoft Project
6 6 (0.32%) Windchill
7 4 (0.21%) CATIA
7 4 (0.21%) InfoPath
7 4 (0.21%) PTC Creo
7 4 (0.21%) Siemens NX
8 3 (0.16%) AutoCAD
8 3 (0.16%) Mozilla Thunderbird
9 2 (0.11%) Spreadsheet
10 1 (0.053%) CINEMA 4D
Business Applications
1 14 (0.74%) Dynamics CRM
2 8 (0.42%) Teamcenter
3 7 (0.37%) Eikon
4 5 (0.27%) Remedy ITSM
5 2 (0.11%) Concordance
5 2 (0.11%) Documaker
5 2 (0.11%) ION MarketView
5 2 (0.11%) Relativity
5 2 (0.11%) SAP GTS
6 1 (0.053%) assyst
6 1 (0.053%) Maximo
6 1 (0.053%) RMDS
6 1 (0.053%) Salesforce.com CRM
6 1 (0.053%) SAP MM
6 1 (0.053%) SAP PM
6 1 (0.053%) SAP WM
6 1 (0.053%) Sonata
6 1 (0.053%) Temenos T24
Cloud Services
1 431 (22.85%) Office 365
2 84 (4.45%) Microsoft Azure
3 44 (2.33%) Amazon AWS
4 31 (1.64%) OneDrive
5 22 (1.17%) G Suite
6 12 (0.64%) Akamai
6 12 (0.64%) IaaS
7 11 (0.58%) Azure Active Directory
8 9 (0.48%) Serverless
9 8 (0.42%) AWS Lambda
10 7 (0.37%) Dynamics 365
11 6 (0.32%) Mimecast
12 5 (0.27%) SaaS
13 4 (0.21%) Cloud Computing
13 4 (0.21%) PaaS
13 4 (0.21%) Yammer
14 2 (0.11%) Data Lake Analytics
14 2 (0.11%) GoToWebinar
14 2 (0.11%) Slack
15 1 (0.053%) Azure Data Factory
Communications & Networking
1 230 (12.20%) DNS
2 173 (9.17%) DHCP
3 158 (8.38%) LAN
4 153 (8.11%) Firewall
5 139 (7.37%) WAN
6 131 (6.95%) TCP/IP
7 92 (4.88%) Skype
8 91 (4.83%) VPN
9 65 (3.45%) SAN
10 56 (2.97%) Internet
11 53 (2.81%) VoIP
11 53 (2.81%) Wi-Fi
12 51 (2.70%) Wireless
13 45 (2.39%) Remote Desktop
14 35 (1.86%) VLAN
15 31 (1.64%) Network Security
16 30 (1.59%) Cisco IOS
17 23 (1.22%) SSL
18 20 (1.06%) BGP
18 20 (1.06%) SMTP
Database & Business Intelligence
1 84 (4.45%) SQL Server
2 24 (1.27%) MySQL
3 15 (0.80%) SQL Server 2008
4 9 (0.48%) Amazon RDS
4 9 (0.48%) PostgreSQL
5 8 (0.42%) MongoDB
5 8 (0.42%) SQL Server 2012
6 7 (0.37%) DB2
6 7 (0.37%) Oracle Database
6 7 (0.37%) Relational Database
7 5 (0.27%) Power BI
7 5 (0.27%) SQL Server 2005
7 5 (0.27%) SQL Server 2016
8 4 (0.21%) Big Data
8 4 (0.21%) Crystal Reports
8 4 (0.21%) GIS
8 4 (0.21%) MS Access
9 3 (0.16%) BusinessObjects
9 3 (0.16%) Data Warehouse
9 3 (0.16%) SQL Server Reporting Services
Development Applications
1 40 (2.12%) JIRA
2 20 (1.06%) Team Foundation Server
3 10 (0.53%) Git (software)
4 7 (0.37%) Visual Studio
5 5 (0.27%) Selenium
5 5 (0.27%) Subversion
5 5 (0.27%) WinDbg
6 4 (0.21%) Artifactory
6 4 (0.21%) Jenkins
6 4 (0.21%) SpecFlow
7 3 (0.16%) Bitbucket
7 3 (0.16%) Visual Studio Team System
8 2 (0.11%) JMeter
8 2 (0.11%) MSI
9 1 (0.053%) Atlassian Bamboo
9 1 (0.053%) Bugzilla
9 1 (0.053%) Cucumber
9 1 (0.053%) Hudson
9 1 (0.053%) Introscope
9 1 (0.053%) Rational DOORS
General
1 215 (11.40%) Finance
2 77 (4.08%) Telecoms
3 62 (3.29%) Banking
4 36 (1.91%) Retail
5 33 (1.75%) Manufacturing
6 29 (1.54%) Law
7 20 (1.06%) Marketing
8 18 (0.95%) Financial Institution
9 16 (0.85%) Advertising
9 16 (0.85%) Electronics
10 15 (0.80%) Back Office
11 14 (0.74%) Mandarin Language
12 13 (0.69%) Legal
13 11 (0.58%) Spanish Language
14 10 (0.53%) Front Office
15 9 (0.48%) French Language
15 9 (0.48%) Publishing
16 7 (0.37%) Military
16 7 (0.37%) Pharmaceutical
17 6 (0.32%) Games
Libraries, Frameworks & Software Standards
1 32 (1.70%) Web Services
2 29 (1.54%) XML
3 22 (1.17%) .NET
3 22 (1.17%) LDAP
4 13 (0.69%) jQuery
4 13 (0.69%) Middleware
5 11 (0.58%) CSS
6 10 (0.53%) HTML
6 10 (0.53%) SailPoint
6 10 (0.53%) SAML
6 10 (0.53%) SPNEGO
6 10 (0.53%) WCF
7 9 (0.48%) Windows Identity Foundation
8 8 (0.42%) XMPP
9 7 (0.37%) .NET Framework
9 7 (0.37%) ASP.NET
9 7 (0.37%) Entity Framework
9 7 (0.37%) LINQ
9 7 (0.37%) SOAP
9 7 (0.37%) Software Packaging
Miscellaneous
1 88 (4.67%) Analytical Skills
2 70 (3.71%) Data Centre
3 69 (3.66%) Smartphone
4 54 (2.86%) Video Conferencing
5 50 (2.65%) Blackberry
6 45 (2.39%) Self-Motivation
7 44 (2.33%) iPhone
8 37 (1.96%) iPad
8 37 (1.96%) PKI
9 36 (1.91%) Computer Science
10 30 (1.59%) Fat Client
10 30 (1.59%) Thin Client
11 28 (1.48%) Management Information System
12 24 (1.27%) Clustering
13 23 (1.22%) NHS
14 22 (1.17%) Replication
15 17 (0.90%) Driving Licence
16 9 (0.48%) Chip and PIN
17 8 (0.42%) CMDB
18 7 (0.37%) IVR
Operating Systems
1 1,200 (63.63%) Windows
2 490 (25.98%) Windows 10
3 390 (20.68%) Windows 7
4 381 (20.20%) Windows Server
5 179 (9.49%) Windows Server 2008
6 171 (9.07%) Windows Server 2012
7 165 (8.75%) Linux
8 117 (6.20%) Windows 8
9 95 (5.04%) Android
10 89 (4.72%) Apple iOS
11 81 (4.29%) Windows XP
12 68 (3.61%) Mac OS
13 66 (3.50%) Unix
14 59 (3.13%) Mac OS X
15 54 (2.86%) Windows Server 2003
16 24 (1.27%) Red Hat Enterprise Linux
17 15 (0.80%) Solaris
18 10 (0.53%) CentOS
19 9 (0.48%) Windows 2000
20 7 (0.37%) Ubuntu
Processes & Methodologies
1 297 (15.75%) ITIL
2 176 (9.33%) Migration
3 132 (7.00%) Problem-Solving
4 106 (5.62%) Infrastructure Engineering
5 84 (4.45%) Time Management
6 75 (3.98%) Break/Fix
7 71 (3.76%) Service Management
8 63 (3.34%) Incident Management
9 55 (2.92%) Service Delivery
10 53 (2.81%) Problem Management
11 49 (2.60%) Asset Management
12 44 (2.33%) Change Management
13 43 (2.28%) ITSM
13 43 (2.28%) Mobile Device Management
14 38 (2.01%) Configuration Management
15 37 (1.96%) Proactive Monitoring
16 36 (1.91%) DevOps
16 36 (1.91%) Project Management
17 34 (1.80%) Root Cause Analysis
18 31 (1.64%) Network Management
Programming Languages
1 157 (8.32%) SQL
2 117 (6.20%) PowerShell
3 44 (2.33%) Python
4 39 (2.07%) Java
5 24 (1.27%) Perl
6 22 (1.17%) C
6 22 (1.17%) JavaScript
7 21 (1.11%) Bash Shell
8 17 (0.90%) C#
9 16 (0.85%) Shell Script
10 15 (0.80%) VBScript
11 14 (0.74%) PHP
12 13 (0.69%) VB
13 9 (0.48%) C++
14 6 (0.32%) VBA
15 5 (0.27%) T-SQL
16 3 (0.16%) Korn
17 2 (0.11%) PL/SQL
17 2 (0.11%) R
17 2 (0.11%) VB.NET
Qualifications
1 301 (15.96%) Security Cleared
2 236 (12.51%) SC Cleared
3 120 (6.36%) Microsoft Certification
4 72 (3.82%) Degree
5 66 (3.50%) Cisco Certification
6 59 (3.13%) MCSE
7 48 (2.55%) CCNA
7 48 (2.55%) DV Cleared
8 38 (2.01%) CCNP
9 37 (1.96%) MCP
10 35 (1.86%) DBS Check
11 25 (1.33%) MCSA
12 24 (1.27%) MCITP
13 23 (1.22%) A+ Certification
14 22 (1.17%) ITIL Certification
15 20 (1.06%) BPSS Clearance
16 15 (0.80%) MCDST
17 13 (0.69%) Computer Science Degree
18 11 (0.58%) MOS
18 11 (0.58%) NVQ Level 3
Quality Assurance & Compliance
1 150 (7.95%) SLA
2 19 (1.01%) Disclosure Scotland
3 11 (0.58%) GDPR
4 7 (0.37%) ISO/IEC 27001
5 5 (0.27%) PMO
5 5 (0.27%) QA
6 4 (0.21%) Sarbanes-Oxley
7 3 (0.16%) JSP 440
8 2 (0.11%) GMP
8 2 (0.11%) GxP
8 2 (0.11%) MiFID
8 2 (0.11%) PCI DSS
9 1 (0.053%) COBIT
9 1 (0.053%) Government Security Classifications
9 1 (0.053%) ISO 9001
9 1 (0.053%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 755 (40.03%) Active Directory
2 162 (8.59%) VMware Infrastructure
3 81 (4.29%) Hyper-V
4 68 (3.61%) XenApp
5 45 (2.39%) VMware ESXi
6 42 (2.23%) Microsoft App-V
7 30 (1.59%) XenServer
8 28 (1.48%) BitLocker
8 28 (1.48%) vSphere
9 27 (1.43%) Virtual Desktop
9 27 (1.43%) Virtual Machines
10 25 (1.33%) XenDesktop
11 13 (0.69%) Virtual Servers
12 10 (0.53%) Terminal Services
13 7 (0.37%) Citrix Presentation Server
14 6 (0.32%) Docker
14 6 (0.32%) VMware Server
15 5 (0.27%) DFS Replication
15 5 (0.27%) VirtualBox
15 5 (0.27%) VMware Workstation
Systems Management
1 268 (14.21%) SCCM
2 35 (1.86%) SCOM
2 35 (1.86%) Systems Management Server (SMS)
3 31 (1.64%) Microsoft Intune
3 31 (1.64%) WSUS
4 26 (1.38%) Ansible
5 25 (1.33%) Puppet
6 19 (1.01%) McAfee ePO
7 17 (0.90%) vCenter Server
8 15 (0.80%) Single Sign-On
9 13 (0.69%) NetBackup
10 12 (0.64%) CA Single Sign-On
10 12 (0.64%) Opscode Chef
11 10 (0.53%) Backup Exec
11 10 (0.53%) Norton AntiVirus
12 9 (0.48%) AirWatch
12 9 (0.48%) Cisco CUCM
13 8 (0.42%) FortiGate
13 8 (0.42%) Microsoft Clustering
13 8 (0.42%) Terraform
Vendors
1 605 (32.08%) Microsoft
2 274 (14.53%) VMware
3 220 (11.66%) Apple
4 216 (11.45%) Cisco
5 214 (11.35%) Citrix
6 163 (8.64%) HP
7 62 (3.29%) Oracle
8 53 (2.81%) McAfee
9 46 (2.44%) Remedy
10 45 (2.39%) ServiceNow
11 36 (1.91%) Ivanti
11 36 (1.91%) Juniper
12 35 (1.86%) Google
12 35 (1.86%) SAP
13 34 (1.80%) Dell
14 32 (1.70%) IBM
15 31 (1.64%) Splunk
16 30 (1.59%) F5
17 29 (1.54%) Veeam
18 26 (1.38%) Symantec