Support Engineer Contracts

Support Engineer
UK

The median Support Engineer daily rate in the UK is £240, according to job vacancies posted in the 6 months leading up to 30 April 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 125 112 127
Rank change year-on-year -13 +15 +34
Contract jobs requiring a Support Engineer 648 884 1,222
As % of all contract jobs advertised in the UK 2.22% 2.03% 2.05%
As % of the Job Titles category 2.40% 2.19% 2.16%
Number of daily rates quoted 420 617 882
10th Percentile £153 £140 £150
25th Percentile £188 £163 £181
Median daily rate (50th Percentile) £240 £210 £250
Median % change year-on-year +14.29% -16.00% +24.84%
75th Percentile £385 £311 £420
90th Percentile £500 £450 £650
UK excluding London median daily rate £225 £200 £213
% change year-on-year +12.50% -5.88% +11.84%
Number of hourly rates quoted 50 56 60
10th Percentile £18.13 £16.25 £13.62
25th Percentile £21.00 £17.72 £16.31
Median hourly rate £24.58 £20.41 £20.00
Median % change year-on-year +20.45% +2.04% +14.29%
75th Percentile £39.75 £29.06 £25.72
90th Percentile £68.00 £46.39 £38.75
UK excluding London median hourly rate £24.18 £18.00 £18.75
% change year-on-year +34.33% -4.00% +7.14%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,050 40,453 56,471
% of contract IT jobs with a recognized job title 92.52% 92.79% 94.61%
Number of daily rates quoted 17,687 26,352 39,474
10th Percentile £300 £275 £313
25th Percentile £406 £409 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £493 £500
% change year-on-year -3.55% -1.50% +5.26%
Number of hourly rates quoted 1,031 2,658 1,569
10th Percentile £14.20 £12.86 £14.29
25th Percentile £18.51 £16.30 £19.50
Median hourly rate £29.07 £36.00 £45.00
Median % change year-on-year -19.25% -20.00% +91.86%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.75 £38.50 £42.50
% change year-on-year -25.32% -9.41% +117.95%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 30 April 2025.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 30 April 2025.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -7 580 £245 +13.95% 589
UK excluding London +9 417 £225 +12.50% 459
London -19 211 £300 +16.50% 163
Work from Home +13 119 £325 +19.27% 162
North of England +28 100 £218 +11.54% 114
South East +14 94 £250 +16.28% 127
South West +39 84 £225 +18.42% 66
North West +24 61 £215 +34.38% 62
Midlands -4 57 £275 +37.50% 86
West Midlands +19 49 £288 +43.75% 30
East of England +23 36 £223 - 39
Yorkshire +5 25 £235 +16.05% 42
Scotland -9 25 £150 -30.23% 12
North East +6 14 £195 +11.43% 12
Wales -6 13 £190 +31.03% 16
Northern Ireland -8 12 £148 +3.86% 8
East Midlands -19 8 £213 +13.33% 55
Channel Islands - 3 - -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 30 April 2025, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 310 (47.84%) Windows
2 302 (46.60%) Microsoft
3 267 (41.20%) Social Skills
4 232 (35.80%) Microsoft 365
5 220 (33.95%) Active Directory
6 168 (25.93%) Problem-Solving
7 157 (24.23%) Security Cleared
8 148 (22.84%) Azure
9 138 (21.30%) Windows 10
10 129 (19.91%) Customer Service
11 123 (18.98%) VPN
12 113 (17.44%) SC Cleared
13 105 (16.20%) Finance
14 104 (16.05%) Microsoft Exchange
15 97 (14.97%) ITIL
15 97 (14.97%) Microsoft Intune
16 87 (13.43%) Microsoft Office
17 85 (13.12%) SharePoint
18 71 (10.96%) DNS
19 69 (10.65%) Degree
19 69 (10.65%) Analytical Skills
19 69 (10.65%) Entra ID
20 65 (10.03%) Linux
21 64 (9.88%) SCCM
21 64 (9.88%) Public Sector
22 63 (9.72%) Firewall
23 61 (9.41%) PowerShell
24 57 (8.80%) Service Delivery
25 55 (8.49%) SLA
26 53 (8.18%) HP

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 104 (16.05%) Microsoft Exchange
2 85 (13.12%) SharePoint
3 8 (1.23%) Skype for Business
4 6 (0.93%) IIS
4 6 (0.93%) Tomcat
5 5 (0.77%) Mattermost
6 4 (0.62%) Exchange Server 2003
6 4 (0.62%) Exchange Server 2007
6 4 (0.62%) Exchange Server 2010
6 4 (0.62%) JBoss
7 3 (0.46%) Apache
7 3 (0.46%) Exchange Server 2013
7 3 (0.46%) Office Communications Server
7 3 (0.46%) SharePoint Server
8 2 (0.31%) SAS
9 1 (0.15%) Blackberry Enterprise Server
9 1 (0.15%) CMS
9 1 (0.15%) Confluence
9 1 (0.15%) SharePoint 2013
Applications
1 87 (13.43%) Microsoft Office
2 10 (1.54%) Microsoft Excel
3 8 (1.23%) Microsoft PowerPoint
4 7 (1.08%) MS Visio
5 2 (0.31%) Weka
6 1 (0.15%) Final Cut Pro
6 1 (0.15%) Microsoft Project
6 1 (0.15%) QuarkXPress
Business Applications
1 8 (1.23%) Kondor
2 2 (0.31%) Alphatax
2 2 (0.31%) Remedy ITSM
Cloud Services
1 232 (35.80%) Microsoft 365
2 148 (22.84%) Azure
3 69 (10.65%) Entra ID
4 41 (6.33%) OneDrive
5 37 (5.71%) AWS
6 20 (3.09%) GCP
7 16 (2.47%) Azure ExpressRoute
7 16 (2.47%) Power Platform
8 12 (1.85%) PaaS
8 12 (1.85%) SaaS
8 12 (1.85%) Slack
9 11 (1.70%) Asana
9 11 (1.70%) IaaS
10 9 (1.39%) Google Workspace
10 9 (1.39%) OpenShift
11 8 (1.23%) Power Automate
12 4 (0.62%) PowerApps
12 4 (0.62%) WhatsApp
13 3 (0.46%) Azure DevOps
13 3 (0.46%) Dynamics 365
Communications & Networking
1 123 (18.98%) VPN
2 71 (10.96%) DNS
3 63 (9.72%) Firewall
4 50 (7.72%) DHCP
5 37 (5.71%) Wi-Fi
6 32 (4.94%) WAN
7 28 (4.32%) LAN
8 25 (3.86%) Remote Desktop
9 24 (3.70%) TCP/IP
10 20 (3.09%) VoIP
11 19 (2.93%) Network Security
11 19 (2.93%) SMTP
12 16 (2.47%) NGFW
12 16 (2.47%) VLAN
13 15 (2.31%) Wireless
14 14 (2.16%) Internet
15 11 (1.70%) Structured Cabling
16 10 (1.54%) BGP
16 10 (1.54%) SAN
17 9 (1.39%) MPLS
Database & Business Intelligence
1 20 (3.09%) SQL Server
2 8 (1.23%) Amazon RDS
2 8 (1.23%) Big Data
2 8 (1.23%) Elasticsearch
2 8 (1.23%) PostgreSQL
3 7 (1.08%) Oracle Database
4 6 (0.93%) FileMaker
5 3 (0.46%) Power BI
6 2 (0.31%) MySQL
7 1 (0.15%) DB2
7 1 (0.15%) IDOL
7 1 (0.15%) Informix
7 1 (0.15%) MongoDB
7 1 (0.15%) NonStop SQL
7 1 (0.15%) Relational Database
7 1 (0.15%) SAP HANA
Development Applications
1 14 (2.16%) JIRA
2 6 (0.93%) Jenkins
3 3 (0.46%) Hudson
3 3 (0.46%) LoadRunner
4 2 (0.31%) JMeter
4 2 (0.31%) Postman
4 2 (0.31%) REST Assured
5 1 (0.15%) Bitbucket
5 1 (0.15%) Cucumber
5 1 (0.15%) Git
5 1 (0.15%) HP UFT
5 1 (0.15%) Octopus Deploy
5 1 (0.15%) Selenium
5 1 (0.15%) Visual Studio Code
5 1 (0.15%) WebDriver
5 1 (0.15%) Zephyr
General
1 267 (41.20%) Social Skills
2 105 (16.20%) Finance
3 69 (10.65%) Analytical Skills
4 64 (9.88%) Public Sector
5 29 (4.48%) Manufacturing
6 26 (4.01%) Banking
6 26 (4.01%) Telecoms
7 23 (3.55%) Inclusion and Diversity
8 22 (3.40%) Electronics
8 22 (3.40%) Marketing
9 15 (2.31%) Legal
10 11 (1.70%) Documentation Skills
11 8 (1.23%) Advertising
12 7 (1.08%) French Language
13 6 (0.93%) Local Government
13 6 (0.93%) Presentation Skills
14 5 (0.77%) Billing
14 5 (0.77%) Military
14 5 (0.77%) Retail
15 4 (0.62%) Back Office
Libraries, Frameworks & Software Standards
1 16 (2.47%) ADO
2 12 (1.85%) Middleware
3 10 (1.54%) .NET
3 10 (1.54%) HTML
4 9 (1.39%) React
5 7 (1.08%) CSS
6 5 (0.77%) XMPP
7 4 (0.62%) Web Services
8 3 (0.46%) RESTful
9 2 (0.31%) FIX Protocol
9 2 (0.31%) LAMP
9 2 (0.31%) ModSecurity
9 2 (0.31%) REST
9 2 (0.31%) XML
10 1 (0.15%) ARM Templates
10 1 (0.15%) Loki
10 1 (0.15%) Playwright
10 1 (0.15%) SAML
10 1 (0.15%) SOAP
10 1 (0.15%) SPFx
Miscellaneous
1 32 (4.94%) Management Information System
2 29 (4.48%) Driving Licence
3 25 (3.86%) Data Centre
4 24 (3.70%) Video Conferencing
5 21 (3.24%) Onboarding
5 21 (3.24%) PKI
6 20 (3.09%) iPhone
7 16 (2.47%) Anti-Spyware
8 15 (2.31%) Smartphone
9 14 (2.16%) iPad
10 13 (2.01%) Data Protection Act
10 13 (2.01%) Self-Motivation
11 10 (1.54%) Clustering
11 10 (1.54%) Enterprise Software
11 10 (1.54%) NHS
12 8 (1.23%) CMDB
12 8 (1.23%) SWIFT Messaging Network
13 7 (1.08%) Foreign Exchange (FX)
14 6 (0.93%) Virtual Team
15 5 (0.77%) BYOD
Operating Systems
1 310 (47.84%) Windows
2 138 (21.30%) Windows 10
3 65 (10.03%) Linux
4 44 (6.79%) Apple iOS
4 44 (6.79%) Windows Server
5 33 (5.09%) Mac OS
6 27 (4.17%) Android
7 25 (3.86%) Unix
8 22 (3.40%) Windows 7
9 15 (2.31%) Windows Server 2016
10 14 (2.16%) Windows Server 2003
11 9 (1.39%) Ubuntu
12 8 (1.23%) Mac OS X
12 8 (1.23%) Windows Server 2008
12 8 (1.23%) Windows Server 2012
13 6 (0.93%) Windows XP
14 5 (0.77%) Windows 8
15 4 (0.62%) VMS
16 3 (0.46%) AIX
16 3 (0.46%) Red Hat Enterprise Linux
Processes & Methodologies
1 168 (25.93%) Problem-Solving
2 129 (19.91%) Customer Service
3 97 (14.97%) ITIL
4 57 (8.80%) Service Delivery
5 52 (8.02%) Time Management
6 50 (7.72%) Service Management
7 42 (6.48%) ITSM
8 37 (5.71%) Migration
9 34 (5.25%) Agile
10 33 (5.09%) Customer Experience
11 31 (4.78%) Asset Management
11 31 (4.78%) Root Cause Analysis
12 28 (4.32%) Business Intelligence
12 28 (4.32%) Incident Management
13 24 (3.70%) Infrastructure Engineering
14 23 (3.55%) Mathematics
15 22 (3.40%) Computer Science
15 22 (3.40%) DevOps
15 22 (3.40%) Project Delivery
16 21 (3.24%) Infrastructure as Code
Programming Languages
1 61 (9.41%) PowerShell
2 33 (5.09%) SQL
3 30 (4.63%) JavaScript
4 20 (3.09%) Python
5 13 (2.01%) PHP
6 12 (1.85%) Shell Script
7 11 (1.70%) C
8 10 (1.54%) C++
9 9 (1.39%) Ada
9 9 (1.39%) C#
10 8 (1.23%) Bash
11 5 (0.77%) Java
12 2 (0.31%) ActionScript
12 2 (0.31%) ActionScript 2.0
13 1 (0.15%) ABAP
13 1 (0.15%) F#
13 1 (0.15%) Korn
13 1 (0.15%) Perl
13 1 (0.15%) VB
13 1 (0.15%) VBScript
Qualifications
1 157 (24.23%) Security Cleared
2 113 (17.44%) SC Cleared
3 69 (10.65%) Degree
4 35 (5.40%) DV Cleared
5 30 (4.63%) Microsoft Certification
6 25 (3.86%) Dell Certification
7 23 (3.55%) A+ Certification
8 18 (2.78%) ITIL Certification
9 14 (2.16%) Computer Science Degree
10 13 (2.01%) ITIL Foundation Certificate
11 11 (1.70%) DBS Check
12 10 (1.54%) Azure Certification
13 5 (0.77%) MCP
14 4 (0.62%) Network+ Certification
15 2 (0.31%) ACSP
15 2 (0.31%) BPSS Clearance
15 2 (0.31%) CCNA
15 2 (0.31%) Cisco Certification
16 1 (0.15%) AWS Certification
16 1 (0.15%) CESG Certified Professional
Quality Assurance & Compliance
1 55 (8.49%) SLA
2 25 (3.86%) QA
3 10 (1.54%) ISO/IEC 27001
4 7 (1.08%) Accessibility
5 4 (0.62%) Cyber Essentials
6 2 (0.31%) GxP
7 1 (0.15%) Cyber Essentials PLUS
7 1 (0.15%) NIST
System Software
1 220 (33.95%) Active Directory
2 39 (6.02%) VMware Infrastructure
3 14 (2.16%) Docker
4 11 (1.70%) BitLocker
4 11 (1.70%) Hyper-V
5 10 (1.54%) Microsoft App-V
5 10 (1.54%) Terminal Services
5 10 (1.54%) Virtual Desktop
5 10 (1.54%) VMware ESXi
6 7 (1.08%) vSphere
7 4 (0.62%) NFS
7 4 (0.62%) Virtual Machines
8 3 (0.46%) Brightmail
8 3 (0.46%) DFS Replication
8 3 (0.46%) ISA Server
8 3 (0.46%) Microsoft Virtual Server
8 3 (0.46%) Virtual Servers
9 2 (0.31%) Firmware
9 2 (0.31%) Slurm Workload Manager
10 1 (0.15%) Tivoli Workload Scheduler
Systems Management
1 97 (14.97%) Microsoft Intune
2 64 (9.88%) SCCM
3 21 (3.24%) Kubernetes
4 18 (2.78%) Terraform
5 13 (2.01%) AppManager
6 10 (1.54%) Ansible
6 10 (1.54%) Jamf Pro
6 10 (1.54%) Nagios
7 9 (1.39%) vCenter Server
7 9 (1.39%) vMotion
8 8 (1.23%) Puppet
9 6 (0.93%) SCOM
10 5 (0.77%) Single Sign-On
11 3 (0.46%) Microsoft Clustering
11 3 (0.46%) Tivoli
11 3 (0.46%) WSUS
12 2 (0.31%) CASB
12 2 (0.31%) Cisco CUCM
12 2 (0.31%) Rundeck
12 2 (0.31%) Tivoli Storage Manager
Vendors
1 302 (46.60%) Microsoft
2 53 (8.18%) HP
3 46 (7.10%) Dell
4 45 (6.94%) ServiceNow
5 44 (6.79%) Citrix
5 44 (6.79%) VMware
6 32 (4.94%) Google
7 29 (4.48%) Cisco
8 28 (4.32%) Apple
9 25 (3.86%) Palo Alto
10 22 (3.40%) SAP
11 19 (2.93%) CheckPoint
12 16 (2.47%) Infoblox
12 16 (2.47%) Red Hat
13 15 (2.31%) Ivanti
14 14 (2.16%) IBM
15 13 (2.01%) Bloomberg
16 12 (1.85%) Juniper
16 12 (1.85%) Oracle
16 12 (1.85%) Splunk