Period
to 27 September 2021

The median contractor rate for a Support Engineer was £190 per day in advertised job vacancies during the 6 months to 27 September 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
27 Sep 2021
Same period 2020 Same period 2019
Rank 186 177 130
Rank change year-on-year -9 -47 +19
Contract jobs requiring a Support Engineer 1,201 461 1,790
As % of all contract jobs advertised in the UK 1.50% 1.58% 2.04%
As % of the Job Titles category 1.61% 1.71% 2.17%
Number of daily rates quoted 774 278 1,093
10th Percentile £120 £122 £114
25th Percentile £138 £153 £138
Median daily rate (50th Percentile) £190 £200 £200
Median % change year-on-year -5.00% - +5.26%
75th Percentile £300 £333 £300
90th Percentile £438 £453 £425
UK excluding London median daily rate £175 £175 £200
% change year-on-year - -12.50% +5.26%
Number of hourly rates quoted 137 61 245
10th Percentile £11.17 £10.63 £12.00
25th Percentile £13.00 £12.85 £13.00
Median hourly rate £16.00 £17.50 £16.00
Median % change year-on-year -8.57% +9.38% -5.88%
75th Percentile £19.50 £20.00 £18.70
90th Percentile £23.62 £23.75 £25.75
UK excluding London median hourly rate £16.00 £17.50 £15.14
% change year-on-year -8.57% +15.63% -4.57%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 74,750 26,962 82,669
% of contract IT jobs with a recognized job title 93.12% 92.30% 94.27%
Number of daily rates quoted 51,685 18,056 55,280
10th Percentile £300 £263 £263
25th Percentile £406 £363 £363
Median daily rate (50th Percentile) £500 £475 £463
Median % change year-on-year +5.26% +2.70% +2.78%
75th Percentile £600 £575 £570
90th Percentile £694 £668 £650
UK excluding London median daily rate £450 £430 £425
% change year-on-year +4.65% +1.18% +2.41%
Number of hourly rates quoted 2,070 879 2,738
10th Percentile £11.62 £11.17 £11.17
25th Percentile £13.63 £14.09 £13.50
Median hourly rate £20.00 £21.91 £19.00
Median % change year-on-year -8.72% +15.32% +8.57%
75th Percentile £45.00 £43.75 £43.50
90th Percentile £62.00 £53.75 £52.50
UK excluding London median hourly rate £17.58 £20.00 £17.50
% change year-on-year -12.10% +14.29% -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 27 September 2021.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 27 September 2021.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 27 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 1,073 £185 -7.50% 727
UK excluding London +23 810 £175 - 631
London -72 312 £218 -13.00% 141
South East -1 207 £179 -10.63% 136
North of England +22 186 £200 +14.29% 167
Midlands +6 172 £155 -13.89% 124
Work from Home -172 136 £243 +10.23% 86
West Midlands -2 123 £165 -26.67% 65
North West +10 104 £180 +2.86% 97
South West +3 97 £173 -1.43% 85
East of England -20 75 £150 -6.25% 73
Yorkshire -11 55 £228 +31.88% 54
East Midlands -3 49 £145 -18.31% 59
Scotland -47 43 £185 +23.33% 23
North East +8 28 £160 -54.29% 16
Wales -16 25 £225 -15.09% 16
Northern Ireland - 7 £145 - 6

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 September 2021, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 692 (57.62%) Windows
2 434 (36.14%) Active Directory
3 403 (33.56%) Microsoft
4 391 (32.56%) Microsoft 365
5 330 (27.48%) Social Skills
6 328 (27.31%) Windows 10
7 192 (15.99%) Microsoft Office
8 185 (15.40%) SCCM
9 184 (15.32%) Windows Server
10 158 (13.16%) ITIL
11 157 (13.07%) Windows 7
12 142 (11.82%) VMware
13 131 (10.91%) Problem-Solving
14 124 (10.32%) Azure
14 124 (10.32%) Security Cleared
15 114 (9.49%) Cisco
16 106 (8.83%) DNS
17 99 (8.24%) LAN
18 93 (7.74%) SLA
19 91 (7.58%) Citrix
20 88 (7.33%) DHCP
21 87 (7.24%) VMware Infrastructure
22 82 (6.83%) Finance
23 80 (6.66%) Public Sector
24 77 (6.41%) Apple
25 76 (6.33%) Firewall
25 76 (6.33%) VPN
26 75 (6.24%) Linux
26 75 (6.24%) PowerShell
26 75 (6.24%) SC Cleared

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (5.50%) SharePoint
2 51 (4.25%) MS Exchange
3 18 (1.50%) Tomcat
4 15 (1.25%) nginx
5 14 (1.17%) Skype for Business
6 13 (1.08%) IBM Notes
7 10 (0.83%) Apache Spark
8 8 (0.67%) Confluence
8 8 (0.67%) IIS
9 7 (0.58%) Apache
10 6 (0.50%) Exchange Server 2013
11 5 (0.42%) Exchange Server 2010
11 5 (0.42%) SharePoint 2013
12 3 (0.25%) Exchange Server 2007
12 3 (0.25%) SharePoint 2010
13 2 (0.17%) ArcGIS
13 2 (0.17%) Blackberry Enterprise Server
13 2 (0.17%) WebLogic
14 1 (0.083%) Site Server
14 1 (0.083%) WebLogic Portal
Applications
1 192 (15.99%) Microsoft Office
2 41 (3.41%) Microsoft Excel
3 7 (0.58%) Microsoft PowerPoint
4 4 (0.33%) Adobe Creative Suite
5 3 (0.25%) MS Visio
5 3 (0.25%) Spreadsheet
6 2 (0.17%) AutoCAD
6 2 (0.17%) NUKE
6 2 (0.17%) Photoshop
7 1 (0.083%) CATIA
7 1 (0.083%) PTC Creo
7 1 (0.083%) Revit
7 1 (0.083%) Siemens NX
Business Applications
1 6 (0.50%) Remedy ITSM
2 4 (0.33%) Retail-J
3 3 (0.25%) Teamcenter
4 2 (0.17%) Eikon
5 1 (0.083%) Dynamics NAV
5 1 (0.083%) NetSuite
5 1 (0.083%) Refinitiv Enterprise Platform
Cloud Services
1 391 (32.56%) Microsoft 365
2 124 (10.32%) Azure
3 56 (4.66%) AWS
4 38 (3.16%) OneDrive
5 33 (2.75%) Azure Active Directory
6 16 (1.33%) Google Workspace
7 9 (0.75%) Mimecast
8 8 (0.67%) Power Platform
8 8 (0.67%) PowerApps
9 7 (0.58%) PaaS
10 6 (0.50%) IaaS
10 6 (0.50%) SaaS
11 5 (0.42%) Azure ExpressRoute
12 4 (0.33%) Adobe Creative Cloud
13 3 (0.25%) Amazon CloudWatch
13 3 (0.25%) Cloud Computing
13 3 (0.25%) NuGet
13 3 (0.25%) Power Automate
14 2 (0.17%) Amazon EC2
14 2 (0.17%) Azure Storage
Communications & Networking
1 106 (8.83%) DNS
2 99 (8.24%) LAN
3 88 (7.33%) DHCP
4 76 (6.33%) Firewall
4 76 (6.33%) VPN
5 74 (6.16%) TCP/IP
6 73 (6.08%) WAN
7 31 (2.58%) Network Security
7 31 (2.58%) VoIP
7 31 (2.58%) Wireless
8 28 (2.33%) SAN
9 26 (2.16%) Wi-Fi
10 20 (1.67%) VLAN
11 17 (1.42%) Skype
12 16 (1.33%) WebEx
13 15 (1.25%) Remote Desktop
14 14 (1.17%) Internet
15 11 (0.92%) Unified Communications
16 8 (0.67%) 4G
16 8 (0.67%) Cisco ASA
Database & Business Intelligence
1 35 (2.91%) SQL Server
2 33 (2.75%) PostgreSQL
2 33 (2.75%) Relational Database
3 25 (2.08%) RDBMS
4 14 (1.17%) MySQL
5 11 (0.92%) Hadoop
6 10 (0.83%) Apache Hive
7 9 (0.75%) Big Data
7 9 (0.75%) HBase
8 8 (0.67%) Power BI
8 8 (0.67%) SQL Server 2012
9 5 (0.42%) SQL Server 2008
10 4 (0.33%) Data Warehouse
10 4 (0.33%) SQL Server Integration Services
11 3 (0.25%) Oracle Database
11 3 (0.25%) SQL Server 2005
11 3 (0.25%) SQL Server 2016
11 3 (0.25%) SQL Server Analysis Services
12 2 (0.17%) Amazon RDS
12 2 (0.17%) SQL Server 2014
Development Applications
1 32 (2.66%) Jenkins
2 23 (1.92%) JIRA
3 13 (1.08%) Artifactory
3 13 (1.08%) Sonatype Nexus
4 5 (0.42%) Git (software)
4 5 (0.42%) Maven
5 4 (0.33%) Bitbucket
5 4 (0.33%) Gradle
5 4 (0.33%) SonarQube
6 3 (0.25%) Atlassian Bamboo
6 3 (0.25%) Postman
7 2 (0.17%) Eclipse
7 2 (0.17%) GitLab
7 2 (0.17%) Subversion
7 2 (0.17%) TeamCity
8 1 (0.083%) Android Studio
8 1 (0.083%) Chocolatey
8 1 (0.083%) IBM UrbanCode
8 1 (0.083%) SoapUI
8 1 (0.083%) Team Foundation Server
General
1 330 (27.48%) Social Skills
2 82 (6.83%) Finance
3 80 (6.66%) Public Sector
4 56 (4.66%) Telecoms
5 54 (4.50%) Analytical Skills
6 33 (2.75%) Banking
6 33 (2.75%) Manufacturing
7 24 (2.00%) Organisational Skills
8 22 (1.83%) Marketing
8 22 (1.83%) Retail
9 21 (1.75%) Electronics
10 15 (1.25%) Documentation Skills
11 11 (0.92%) Law
12 9 (0.75%) Automotive
12 9 (0.75%) French Language
12 9 (0.75%) Legal
13 8 (0.67%) Presentation Skills
14 7 (0.58%) Investment Banking
14 7 (0.58%) Local Government
15 6 (0.50%) Billing
Libraries, Frameworks & Software Standards
1 23 (1.92%) CSS
2 21 (1.75%) HTML
3 20 (1.67%) Spring
3 20 (1.67%) Spring Boot
4 19 (1.58%) React
5 18 (1.50%) Node.js
6 14 (1.17%) .NET
7 11 (0.92%) Swagger
8 10 (0.83%) JSON
9 9 (0.75%) XML
10 8 (0.67%) Grails
11 7 (0.58%) 802.1X
11 7 (0.58%) Java EE
11 7 (0.58%) JMS
11 7 (0.58%) XMPP
12 6 (0.50%) JPA
13 5 (0.42%) YAML
14 4 (0.33%) jQuery
14 4 (0.33%) REST
14 4 (0.33%) SOAP
Miscellaneous
1 51 (4.25%) iPhone
2 40 (3.33%) Video Conferencing
3 34 (2.83%) NHS
4 25 (2.08%) Self-Motivation
5 24 (2.00%) iPad
6 21 (1.75%) Smartphone
7 20 (1.67%) Blackberry
7 20 (1.67%) Data Centre
8 19 (1.58%) Management Information System
9 18 (1.50%) Driving Licence
10 10 (0.83%) User Experience
11 9 (0.75%) PKI
11 9 (0.75%) Virtual Team
12 8 (0.67%) EPoS
13 7 (0.58%) Clustering
13 7 (0.58%) Mobile App
14 6 (0.50%) BYOD
14 6 (0.50%) Data Protection Act
15 5 (0.42%) CMDB
15 5 (0.42%) Fat Client
Operating Systems
1 692 (57.62%) Windows
2 328 (27.31%) Windows 10
3 184 (15.32%) Windows Server
4 157 (13.07%) Windows 7
5 75 (6.24%) Linux
6 65 (5.41%) Android
7 58 (4.83%) Apple iOS
8 40 (3.33%) Windows Server 2012
9 34 (2.83%) Mac OS
10 30 (2.50%) Windows Server 2019
11 29 (2.41%) Windows Server 2016
12 28 (2.33%) Unix
12 28 (2.33%) Windows 8
13 24 (2.00%) Windows Server 2008
14 18 (1.50%) Mac OS X
15 17 (1.42%) Windows Phone
16 16 (1.33%) Windows XP
17 7 (0.58%) VMS
17 7 (0.58%) Windows Vista
18 5 (0.42%) Windows Server 2003
Processes & Methodologies
1 158 (13.16%) ITIL
2 131 (10.91%) Problem-Solving
3 60 (5.00%) Migration
4 57 (4.75%) Service Management
5 54 (4.50%) Asset Management
6 52 (4.33%) Incident Management
7 51 (4.25%) Infrastructure Engineering
8 46 (3.83%) ITSM
9 45 (3.75%) Break/Fix
10 44 (3.66%) Service Delivery
11 30 (2.50%) DevOps
12 27 (2.25%) Business Intelligence
12 27 (2.25%) Problem Management
13 24 (2.00%) Microservices
14 23 (1.92%) Change Management
14 23 (1.92%) Inventory Management
15 22 (1.83%) Agile Software Development
15 22 (1.83%) Antivirus Management
15 22 (1.83%) Mobile Device Management
16 21 (1.75%) Mentoring
Programming Languages
1 75 (6.24%) PowerShell
2 64 (5.33%) SQL
3 51 (4.25%) Java
4 45 (3.75%) Python
5 28 (2.33%) JavaScript
6 24 (2.00%) Groovy
7 17 (1.42%) Bash Shell
8 13 (1.08%) Perl
8 13 (1.08%) Shell Script
9 10 (0.83%) C#
10 9 (0.75%) Java 8
11 7 (0.58%) C
12 5 (0.42%) R
12 5 (0.42%) VB
13 4 (0.33%) Ruby
14 3 (0.25%) PHP
14 3 (0.25%) VB.NET
15 2 (0.17%) Scala
15 2 (0.17%) VBA
16 1 (0.083%) Apex Code
Qualifications
1 124 (10.32%) Security Cleared
2 75 (6.24%) SC Cleared
3 47 (3.91%) Microsoft Certification
4 35 (2.91%) Cisco Certification
5 34 (2.83%) Degree
6 28 (2.33%) DBS Check
7 24 (2.00%) MCSE
8 21 (1.75%) CCNA
8 21 (1.75%) DV Cleared
9 19 (1.58%) MCSA
10 15 (1.25%) Computer Science Degree
11 13 (1.08%) MCP
12 10 (0.83%) CCNP
12 10 (0.83%) ITIL Certification
13 9 (0.75%) BPSS Clearance
14 8 (0.67%) A+ Certification
14 8 (0.67%) VMware Certified Professional (VCP)
15 6 (0.50%) ITIL Foundation Certificate
15 6 (0.50%) MCITP
16 5 (0.42%) Citrix Certification
Quality Assurance & Compliance
1 93 (7.74%) SLA
2 8 (0.67%) PCI DSS
2 8 (0.67%) Sarbanes-Oxley
3 6 (0.50%) ISO/IEC 27001
4 5 (0.42%) Cyber Essentials
4 5 (0.42%) Disclosure Scotland
4 5 (0.42%) GDPR
4 5 (0.42%) QA
5 3 (0.25%) Cyber Essentials PLUS
6 2 (0.17%) ISO 9001
7 1 (0.083%) COBIT
7 1 (0.083%) DICOM
7 1 (0.083%) HL7
System Software
1 434 (36.14%) Active Directory
2 87 (7.24%) VMware Infrastructure
3 40 (3.33%) Hyper-V
4 35 (2.91%) Docker
5 22 (1.83%) vSphere
6 17 (1.42%) Virtual Desktop
7 15 (1.25%) Virtual Machines
8 14 (1.17%) XenDesktop
9 13 (1.08%) XenApp
10 9 (0.75%) HDFS
11 8 (0.67%) Apache ZooKeeper
11 8 (0.67%) Virtual Servers
11 8 (0.67%) VMware ESXi
11 8 (0.67%) VMware Workstation
12 7 (0.58%) BitLocker
13 5 (0.42%) Firmware
13 5 (0.42%) VMware NSX
14 3 (0.25%) Microsoft App-V
14 3 (0.25%) Terminal Services
15 2 (0.17%) Microsoft Virtual Server
Systems Management
1 185 (15.40%) SCCM
2 50 (4.16%) Microsoft Intune
3 37 (3.08%) Kubernetes
4 27 (2.25%) Terraform
5 19 (1.58%) WSUS
6 16 (1.33%) Jamf Pro
6 16 (1.33%) Norton AntiVirus
7 15 (1.25%) Grafana
8 14 (1.17%) Prometheus
9 11 (0.92%) AirWatch
9 11 (0.92%) Ansible
10 10 (0.83%) Rancher
11 7 (0.58%) WMI
12 5 (0.42%) Nagios
12 5 (0.42%) Single Sign-On
13 4 (0.33%) cPanel
13 4 (0.33%) Plesk
13 4 (0.33%) Puppet
13 4 (0.33%) SCOM
13 4 (0.33%) vCenter Server
Vendors
1 403 (33.56%) Microsoft
2 142 (11.82%) VMware
3 114 (9.49%) Cisco
4 91 (7.58%) Citrix
5 77 (6.41%) Apple
6 73 (6.08%) ServiceNow
7 63 (5.25%) HP
8 59 (4.91%) Dell
9 30 (2.50%) SAP
10 26 (2.16%) McAfee
11 24 (2.00%) Google
11 24 (2.00%) Oracle
12 23 (1.92%) Symantec
13 22 (1.83%) Juniper
14 16 (1.33%) Remedy
15 15 (1.25%) IBM
16 14 (1.17%) Meraki
17 13 (1.08%) Dynatrace
17 13 (1.08%) Red Hat
18 12 (1.00%) Adobe