Period
to 26 September 2020

The median contractor rate for a Support Engineer was £200 per day in advertised job vacancies during the 6 months to 26 September 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
26 Sep 2020
Same period 2019 Same period 2018
Rank 175 125 146
Rank change year-on-year -50 +21 +10
Contract jobs requiring a Support Engineer 464 1,789 1,934
As % of all contract jobs advertised in the UK 1.58% 2.03% 1.88%
As % of the Job Titles category 1.71% 2.16% 1.99%
Number of daily rates quoted 272 1,058 1,042
Median daily rate £200 £200 £195
Median daily rate % change year-on-year - +2.56% -2.50%
10th Percentile £121 £115 £113
90th Percentile £450 £425 £403
UK excluding London median daily rate £180 £200 £190
% change year-on-year -10.00% +5.26% -5.00%
Number of hourly rates quoted 81 263 395
Median hourly rate £19.50 £16.75 £17.00
Median hourly rate % change year-on-year +16.42% -1.47% +8.31%
10th Percentile £11.17 £12.36 £11.17
90th Percentile £35.00 £40.00 £23.39
UK excluding London median hourly rate £18.33 £15.60 £15.86
% change year-on-year +17.50% -1.64% +9.38%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 27,191 82,898 97,365
% of contract IT jobs with a recognized job title 92.31% 94.24% 94.73%
Number of daily rates quoted 17,092 54,383 63,968
Median daily rate £475 £463 £450
Median daily rate % change year-on-year +2.70% +2.78% +2.86%
10th Percentile £263 £263 £269
90th Percentile £668 £650 £638
UK excluding London median daily rate £425 £425 £415
% change year-on-year - +2.41% +3.75%
Number of hourly rates quoted 1,089 2,874 3,155
Median hourly rate £30.00 £20.00 £17.50
Median hourly rate % change year-on-year +50.00% +14.29% -7.51%
10th Percentile £11.25 £11.17 £11.00
90th Percentile £53.75 £52.50 £48.25
Median hourly rate £22.50 £18.70 £17.50
% change year-on-year +20.32% +6.86% -2.78%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 26 September 2020.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 26 September 2020.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 26 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 417 £200 - 315
UK excluding London -11 305 £180 -10.00% 271
London -29 137 £268 +28.61% 61
South East +8 86 £200 -11.11% 94
North of England +21 57 £175 - 68
Work from Home -22 54 £230 -17.86% 29
Midlands +25 53 £180 -7.69% 38
East of England +27 42 £160 +2.89% 21
West Midlands +29 41 £263 +31.25% 20
South West -14 38 £175 - 32
North West +29 34 £173 -13.63% 41
Yorkshire +16 19 £153 -12.86% 25
Wales +20 17 £265 +49.30% 13
East Midlands +34 12 £175 -1.96% 18
Scotland +2 12 £150 -28.57% 4
North East +31 4 £350 +118.75% 2

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 September 2020, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 255 (54.96%) Windows
2 157 (33.84%) Microsoft
3 141 (30.39%) Active Directory
4 139 (29.96%) Windows 10
5 120 (25.86%) Office 365
6 80 (17.24%) Windows 7
7 78 (16.81%) ITIL
8 77 (16.59%) Microsoft Office
9 64 (13.79%) SCCM
10 57 (12.28%) Windows Server
11 53 (11.42%) Linux
12 49 (10.56%) SQL
13 48 (10.34%) Finance
14 45 (9.70%) Cisco
14 45 (9.70%) Security Cleared
15 42 (9.05%) VMware
15 42 (9.05%) Problem-Solving
16 41 (8.84%) Unix
17 38 (8.19%) NHS
18 37 (7.97%) LAN
19 35 (7.54%) Public Sector
20 34 (7.33%) WAN
20 34 (7.33%) Python
20 34 (7.33%) Java
21 33 (7.11%) PowerShell
22 32 (6.90%) SLA
23 31 (6.68%) DNS
24 30 (6.47%) Migration
24 30 (6.47%) VMware Infrastructure
24 30 (6.47%) Splunk

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (4.74%) MS Exchange
2 20 (4.31%) Tomcat
3 18 (3.88%) Skype for Business
4 15 (3.23%) SharePoint
5 11 (2.37%) Exchange Server 2010
6 10 (2.16%) Apache
7 9 (1.94%) IIS
8 4 (0.86%) nginx
9 2 (0.43%) Apache Solr
9 2 (0.43%) Blackberry Enterprise Server
9 2 (0.43%) Confluence
9 2 (0.43%) SharePoint 2013
9 2 (0.43%) SharePoint Server
10 1 (0.22%) Exchange Server 2007
10 1 (0.22%) Exchange Server 2013
10 1 (0.22%) Oracle SOA Suite
10 1 (0.22%) Oracle Workflow
10 1 (0.22%) SharePoint 2010
Applications
1 77 (16.59%) Microsoft Office
2 15 (3.23%) Microsoft Excel
3 9 (1.94%) Microsoft Project
4 2 (0.43%) InfoPath
4 2 (0.43%) Microsoft PowerPoint
5 1 (0.22%) Adobe Creative Suite
5 1 (0.22%) AutoCAD
5 1 (0.22%) SketchUp
Business Applications
1 4 (0.86%) Magento
2 2 (0.43%) assyst
2 2 (0.43%) Dynamics CRM
3 1 (0.22%) OpenText Process Suite
3 1 (0.22%) Oracle iSupplier
3 1 (0.22%) StreamServe
3 1 (0.22%) Temenos T24
Cloud Services
1 120 (25.86%) Office 365
2 25 (5.39%) Azure
3 21 (4.53%) AWS
4 19 (4.09%) Amazon CloudWatch
5 15 (3.23%) Datadog
6 6 (1.29%) Azure Active Directory
6 6 (1.29%) SaaS
7 5 (1.08%) Cloud Computing
7 5 (1.08%) OneDrive
7 5 (1.08%) Power Platform
8 4 (0.86%) Amazon EC2
8 4 (0.86%) Amazon ECS
8 4 (0.86%) AWS CloudFormation
8 4 (0.86%) AWS CloudTrail
8 4 (0.86%) G Suite
9 3 (0.65%) PowerApps
10 2 (0.43%) Dropbox
10 2 (0.43%) Mimecast
11 1 (0.22%) ShareGate
11 1 (0.22%) WhatsApp
Communications & Networking
1 37 (7.97%) LAN
2 34 (7.33%) WAN
3 31 (6.68%) DNS
4 28 (6.03%) Firewall
5 26 (5.60%) TCP/IP
6 25 (5.39%) VoIP
7 23 (4.96%) Skype
8 20 (4.31%) DHCP
8 20 (4.31%) VPN
9 17 (3.66%) Internet
9 17 (3.66%) Wi-Fi
10 9 (1.94%) Ethernet
10 9 (1.94%) SSL
11 8 (1.72%) Wireless
12 6 (1.29%) BGP
12 6 (1.29%) IPsec
12 6 (1.29%) MPLS
12 6 (1.29%) Unified Communications
13 5 (1.08%) Cisco Nexus
13 5 (1.08%) Network Security
Database & Business Intelligence
1 28 (6.03%) MySQL
2 22 (4.74%) SQL Server
3 20 (4.31%) Big Data
4 13 (2.80%) Relational Database
5 8 (1.72%) Apache Cassandra
6 4 (0.86%) MS Access
6 4 (0.86%) Power BI
6 4 (0.86%) Redis
6 4 (0.86%) SQL Server 2016
7 3 (0.65%) MariaDB
8 2 (0.43%) Pentaho
9 1 (0.22%) Amazon RDS
9 1 (0.22%) Data Warehouse
9 1 (0.22%) Hadoop
9 1 (0.22%) HBase
9 1 (0.22%) SQL Server 2005
9 1 (0.22%) SQL Server 2008
9 1 (0.22%) SQL Server 2012
9 1 (0.22%) SQL Server Integration Services
9 1 (0.22%) SQL Server Reporting Services
Development Applications
1 9 (1.94%) JIRA
2 7 (1.51%) Hudson
3 5 (1.08%) ClearCase
3 5 (1.08%) Git (software)
3 5 (1.08%) Team Foundation Server
4 4 (0.86%) Bitbucket
4 4 (0.86%) GitLab
5 2 (0.43%) Dreamweaver
5 2 (0.43%) Jenkins
5 2 (0.43%) Subversion
6 1 (0.22%) Ant
6 1 (0.22%) Firebug
6 1 (0.22%) Maven
6 1 (0.22%) MSI
6 1 (0.22%) Sonatype Nexus
6 1 (0.22%) Toad
6 1 (0.22%) Visual Studio Team System
General
1 48 (10.34%) Finance
2 35 (7.54%) Public Sector
3 14 (3.02%) Telecoms
4 10 (2.16%) Banking
5 9 (1.94%) Front Office
6 6 (1.29%) Electronics
7 5 (1.08%) French Language
7 5 (1.08%) Legal
7 5 (1.08%) Manufacturing
7 5 (1.08%) Marketing
8 3 (0.65%) Investment Banking
8 3 (0.65%) Local Government
9 2 (0.43%) Financial Institution
9 2 (0.43%) Law
10 1 (0.22%) Back Office
10 1 (0.22%) Games
10 1 (0.22%) Italian Language
10 1 (0.22%) Military
10 1 (0.22%) Pharmaceutical
10 1 (0.22%) Retail
Libraries, Frameworks & Software Standards
1 22 (4.74%) LAMP
2 15 (3.23%) Sensu
3 9 (1.94%) Memcached
4 6 (1.29%) .NET
4 6 (1.29%) XMPP
5 5 (1.08%) LDAP
6 4 (0.86%) HTML
6 4 (0.86%) LEMP Stack
6 4 (0.86%) Software Packaging
6 4 (0.86%) Web Services
7 3 (0.65%) ASP.NET
7 3 (0.65%) Node.js
8 2 (0.43%) .NET Framework
8 2 (0.43%) JMX
8 2 (0.43%) RabbitMQ
8 2 (0.43%) XML
9 1 (0.22%) Ajax
9 1 (0.22%) FIX Protocol
9 1 (0.22%) JSON
9 1 (0.22%) Microsoft Enterprise Library
Miscellaneous
1 38 (8.19%) NHS
2 18 (3.88%) Linux Command Line
3 15 (3.23%) Analytical Skills
4 13 (2.80%) Video Conferencing
5 11 (2.37%) Self-Motivation
6 9 (1.94%) Driving Licence
7 8 (1.72%) Management Information System
8 7 (1.51%) Data Centre
8 7 (1.51%) PKI
9 5 (1.08%) Blackberry
9 5 (1.08%) Enterprise Software
9 5 (1.08%) Fat Client
9 5 (1.08%) Thin Client
10 4 (0.86%) CMDB
10 4 (0.86%) IVR
10 4 (0.86%) User Experience
11 3 (0.65%) Client/Server
11 3 (0.65%) Clustering
11 3 (0.65%) Market Risk
11 3 (0.65%) Smartphone
Operating Systems
1 255 (54.96%) Windows
2 139 (29.96%) Windows 10
3 80 (17.24%) Windows 7
4 57 (12.28%) Windows Server
5 53 (11.42%) Linux
6 41 (8.84%) Unix
7 19 (4.09%) Windows Server 2012
8 18 (3.88%) Windows Server 2016
9 17 (3.66%) Apple iOS
10 15 (3.23%) Windows XP
11 13 (2.80%) Windows Server 2008
12 12 (2.59%) Android
13 9 (1.94%) Windows 8
14 8 (1.72%) Solaris
15 7 (1.51%) Mac OS
16 6 (1.29%) Red Hat Enterprise Linux
17 3 (0.65%) CentOS
17 3 (0.65%) Windows Server 2003
18 2 (0.43%) Mac OS X
18 2 (0.43%) Windows 2000
Processes & Methodologies
1 78 (16.81%) ITIL
2 42 (9.05%) Problem-Solving
3 30 (6.47%) Migration
4 22 (4.74%) Infrastructure Engineering
5 20 (4.31%) Performance Monitoring
6 18 (3.88%) Incident Management
6 18 (3.88%) Project Management
6 18 (3.88%) Root Cause Analysis
7 17 (3.66%) Network Management
8 16 (3.45%) Break/Fix
8 16 (3.45%) Service Delivery
9 15 (3.23%) E-Commerce
10 14 (3.02%) ITSM
10 14 (3.02%) Problem Management
11 13 (2.80%) Agile Software Development
12 12 (2.59%) Asset Management
12 12 (2.59%) Patch Management
13 11 (2.37%) Business Intelligence
13 11 (2.37%) Computer Science
13 11 (2.37%) Service Management
Programming Languages
1 49 (10.56%) SQL
2 34 (7.33%) Java
2 34 (7.33%) Python
3 33 (7.11%) PowerShell
4 27 (5.82%) Bash Shell
5 18 (3.88%) Ruby
6 15 (3.23%) C++
7 12 (2.59%) Perl
8 8 (1.72%) C
8 8 (1.72%) C#
8 8 (1.72%) Shell Script
9 5 (1.08%) C-shell
10 4 (0.86%) JavaScript
10 4 (0.86%) PHP
11 3 (0.65%) T-SQL
Qualifications
1 45 (9.70%) Security Cleared
2 26 (5.60%) SC Cleared
3 22 (4.74%) Degree
4 17 (3.66%) Cisco Certification
5 16 (3.45%) CCNA
6 12 (2.59%) Microsoft Certification
7 10 (2.16%) Computer Science Degree
8 9 (1.94%) ECDL
9 8 (1.72%) DV Cleared
9 8 (1.72%) JNCIA
9 8 (1.72%) Master's Degree
10 7 (1.51%) DBS Check
10 7 (1.51%) MCSE
11 6 (1.29%) ITIL Certification
12 5 (1.08%) CCNP
13 4 (0.86%) MCSA
14 2 (0.43%) BPSS Clearance
14 2 (0.43%) ITIL Foundation Certificate
14 2 (0.43%) MCP
15 1 (0.22%) RHCSA
Quality Assurance & Compliance
1 32 (6.90%) SLA
2 13 (2.80%) QA
3 8 (1.72%) PCI DSS
4 4 (0.86%) ISO/IEC 27001
5 3 (0.65%) Cyber Essentials
5 3 (0.65%) GDPR
5 3 (0.65%) HIPAA
6 1 (0.22%) COBIT
6 1 (0.22%) Disclosure Scotland
6 1 (0.22%) ISO 14001
6 1 (0.22%) ISO 9001
6 1 (0.22%) NCSC
System Software
1 141 (30.39%) Active Directory
2 30 (6.47%) VMware Infrastructure
3 6 (1.29%) Hyper-V
3 6 (1.29%) Virtual Desktop
3 6 (1.29%) vSphere
4 5 (1.08%) Firmware
5 4 (0.86%) XenDesktop
6 3 (0.65%) Virtual Machines
6 3 (0.65%) VMware ESXi
7 2 (0.43%) BitLocker
7 2 (0.43%) Docker
7 2 (0.43%) Microsoft App-V
7 2 (0.43%) Squid
7 2 (0.43%) VMware Workstation
7 2 (0.43%) XenApp
8 1 (0.22%) Citrix Hypervisor
8 1 (0.22%) Microcode
8 1 (0.22%) Terminal Services
8 1 (0.22%) vCloud
Systems Management
1 64 (13.79%) SCCM
2 19 (4.09%) Nagios
3 18 (3.88%) Microsoft Intune
4 13 (2.80%) SCOM
5 8 (1.72%) Puppet
6 6 (1.29%) AirWatch
6 6 (1.29%) Single Sign-On
6 6 (1.29%) WSUS
7 5 (1.08%) Ansible
7 5 (1.08%) Opscode Chef
8 4 (0.86%) Kibana
9 3 (0.65%) Cisco CUCM
9 3 (0.65%) Netcool
9 3 (0.65%) Tivoli
10 2 (0.43%) Cisco UCCX
10 2 (0.43%) Jamf Pro
10 2 (0.43%) vRealize
11 1 (0.22%) Failover Clustering
11 1 (0.22%) Kubernetes
11 1 (0.22%) SCOrch
Vendors
1 157 (33.84%) Microsoft
2 45 (9.70%) Cisco
3 42 (9.05%) VMware
4 30 (6.47%) Splunk
5 29 (6.25%) Citrix
6 25 (5.39%) Oracle
7 21 (4.53%) Apple
8 17 (3.66%) ServiceNow
9 16 (3.45%) HP
10 13 (2.80%) Juniper
11 11 (2.37%) Avaya
11 11 (2.37%) Dell
12 8 (1.72%) Google
12 8 (1.72%) Twitter
13 7 (1.51%) IBM
14 6 (1.29%) Adobe
15 5 (1.08%) CheckPoint
15 5 (1.08%) Facebook
15 5 (1.08%) Remedy
15 5 (1.08%) SAP