Support Engineer Contracts

Support Engineer
UK

The median Support Engineer daily rate in the UK is £225, according to job vacancies posted in the 6 months leading up to 26 July 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 106 99 147
Rank change year-on-year -7 +48 +73
Contract jobs requiring a Support Engineer 838 1,339 1,640
As % of all contract jobs advertised in the UK 2.09% 2.46% 1.84%
As % of the Job Titles category 2.24% 2.61% 1.92%
Number of daily rates quoted 575 968 1,083
10th Percentile £140 £150 £138
25th Percentile £164 £185 £163
Median daily rate (50th Percentile) £225 £250 £225
Median % change year-on-year -10.00% +11.11% +12.50%
75th Percentile £344 £425 £340
90th Percentile £513 £638 £448
UK excluding London median daily rate £210 £220 £200
% change year-on-year -4.55% +10.00% +11.11%
Number of hourly rates quoted 53 52 114
10th Percentile £17.00 £13.22 £12.92
25th Percentile £18.03 £16.31 £15.80
Median hourly rate £22.00 £19.19 £20.00
Median % change year-on-year +14.64% -4.05% +25.00%
75th Percentile £25.00 £23.00 £23.91
90th Percentile £56.60 £25.64 £43.82
UK excluding London median hourly rate £22.00 £18.50 £19.00
% change year-on-year +18.92% -2.63% +18.75%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 37,355 51,390 85,225
% of contract IT jobs with a recognized job title 93.01% 94.57% 95.41%
Number of daily rates quoted 24,199 35,553 60,100
10th Percentile £300 £306 £320
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £535 £538
Median % change year-on-year -1.87% -0.47% +7.50%
75th Percentile £638 £650 £650
90th Percentile £750 £750 £745
UK excluding London median daily rate £500 £500 £488
% change year-on-year - +2.56% +8.33%
Number of hourly rates quoted 2,247 1,538 1,903
10th Percentile £13.86 £14.47 £13.17
25th Percentile £18.32 £19.00 £16.25
Median hourly rate £42.03 £43.00 £25.68
Median % change year-on-year -2.26% +67.45% +28.40%
75th Percentile £65.00 £65.00 £53.75
90th Percentile £75.00 £77.50 £67.20
UK excluding London median hourly rate £43.00 £39.55 £21.30
% change year-on-year +8.72% +85.68% +20.00%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 26 July 2024.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 26 July 2024.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -18 716 £225 -10.00% 326
UK excluding London -3 492 £210 -4.55% 328
London -31 302 £268 -23.57% 41
Work from Home -47 143 £350 -12.50% 103
South East -2 118 £225 - 85
North of England -19 88 £195 -13.33% 83
Midlands -12 82 £272 -9.03% 41
Scotland +55 64 £340 +33.33% 25
East of England +10 58 £225 +3.45% 27
South West -29 56 £198 -4.82% 60
North West +2 51 £200 -11.11% 45
West Midlands -18 48 £200 -38.46% 22
East Midlands +2 34 £275 +22.22% 18
Yorkshire -8 30 £195 -13.33% 26
Wales +6 18 £145 -6.45% 8
Northern Ireland -2 10 £140 -34.12% 8
North East +2 7 £175 -16.67% 16

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 July 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 443 (52.86%) Windows
2 274 (32.70%) Active Directory
3 267 (31.86%) Microsoft
4 265 (31.62%) Social Skills
5 236 (28.16%) Microsoft 365
6 227 (27.09%) Security Cleared
7 173 (20.64%) SC Cleared
8 166 (19.81%) Windows 10
9 162 (19.33%) Azure
10 145 (17.30%) Customer Service
11 119 (14.20%) SCCM
12 110 (13.13%) Problem-Solving
13 109 (13.01%) Linux
14 104 (12.41%) Finance
15 98 (11.69%) ITIL
16 93 (11.10%) Degree
17 87 (10.38%) Windows Server
18 86 (10.26%) Microsoft Office
19 85 (10.14%) Microsoft Exchange
20 81 (9.67%) Cisco
21 79 (9.43%) Microsoft Intune
22 75 (8.95%) PowerShell
23 73 (8.71%) Public Sector
24 72 (8.59%) Firewall
25 68 (8.11%) DNS
26 67 (8.00%) VPN
26 67 (8.00%) SLA
27 66 (7.88%) SQL
28 61 (7.28%) VMware
29 60 (7.16%) Migration

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (10.14%) Microsoft Exchange
2 44 (5.25%) SharePoint
3 25 (2.98%) Confluence
4 9 (1.07%) IIS
5 8 (0.95%) Blackberry Enterprise Server
6 6 (0.72%) JBoss
6 6 (0.72%) Tomcat
7 3 (0.36%) Oracle SOA Suite
8 2 (0.24%) nginx
8 2 (0.24%) Site Server
9 1 (0.12%) Apache
9 1 (0.12%) Exchange Server 2013
9 1 (0.12%) SharePoint Server
9 1 (0.12%) Skype for Business
Applications
1 86 (10.26%) Microsoft Office
2 15 (1.79%) Microsoft Excel
3 8 (0.95%) MS Visio
4 4 (0.48%) Microsoft PowerPoint
5 2 (0.24%) CANalyzer
6 1 (0.12%) Acrobat
6 1 (0.12%) AutoCAD
6 1 (0.12%) DaVinci Resolve
6 1 (0.12%) Microsoft Project
6 1 (0.12%) PTC Creo
6 1 (0.12%) Spreadsheet
6 1 (0.12%) Windchill
Business Applications
1 7 (0.84%) Elite 3E
1 7 (0.84%) Global One
2 6 (0.72%) Actimize
3 3 (0.36%) BusinessWorks
3 3 (0.36%) Dynamics CRM
3 3 (0.36%) Endur
4 2 (0.24%) Oracle EBS
4 2 (0.24%) Shopify
5 1 (0.12%) Eikon
5 1 (0.12%) NetSuite
5 1 (0.12%) Oracle 11i
5 1 (0.12%) Oracle Applications
5 1 (0.12%) Oracle Assets
5 1 (0.12%) Oracle E-Business Tax
5 1 (0.12%) Oracle Financials
5 1 (0.12%) Oracle Payables
5 1 (0.12%) Oracle Receivables
5 1 (0.12%) Temenos T24
5 1 (0.12%) thinkFolio
5 1 (0.12%) Unit4 Business World
Cloud Services
1 236 (28.16%) Microsoft 365
2 162 (19.33%) Azure
3 41 (4.89%) Entra ID
4 40 (4.77%) AWS
5 27 (3.22%) WhatsApp
6 13 (1.55%) Azure Storage
6 13 (1.55%) GitHub
7 12 (1.43%) Azure Monitor
8 11 (1.31%) OneDrive
8 11 (1.31%) Power Platform
9 9 (1.07%) Azure DevOps
9 9 (1.07%) GCP
10 8 (0.95%) Cloud Computing
11 6 (0.72%) Azure AI
11 6 (0.72%) OpenShift
12 5 (0.60%) Dynamics 365
12 5 (0.60%) Google Workspace
12 5 (0.60%) Slack
13 4 (0.48%) IaaS
14 3 (0.36%) Asana
Communications & Networking
1 72 (8.59%) Firewall
2 68 (8.11%) DNS
3 67 (8.00%) VPN
4 46 (5.49%) DHCP
5 45 (5.37%) WAN
6 35 (4.18%) LAN
6 35 (4.18%) TCP/IP
7 32 (3.82%) Wireless
8 24 (2.86%) Wi-Fi
9 22 (2.63%) SAN
10 19 (2.27%) VoIP
11 18 (2.15%) VLAN
12 17 (2.03%) BGP
12 17 (2.03%) Internet
12 17 (2.03%) Remote Desktop
13 15 (1.79%) IPsec
14 14 (1.67%) Cisco Nexus
14 14 (1.67%) Ethernet
15 13 (1.55%) MPLS
16 12 (1.43%) Junos
Database & Business Intelligence
1 24 (2.86%) MySQL
1 24 (2.86%) SQL Server
2 21 (2.51%) Relational Database
3 12 (1.43%) Azure SQL Database
4 10 (1.19%) PostgreSQL
5 9 (1.07%) SQL Server Integration Services
6 8 (0.95%) Data Warehouse
6 8 (0.95%) Elasticsearch
6 8 (0.95%) RDBMS
7 5 (0.60%) MariaDB
7 5 (0.60%) Power BI
8 4 (0.48%) MongoDB
9 3 (0.36%) DB2
9 3 (0.36%) NoSQL
10 1 (0.12%) Big Data
10 1 (0.12%) IDOL
10 1 (0.12%) MS Access
10 1 (0.12%) Oracle Database
Development Applications
1 53 (6.32%) JIRA
2 10 (1.19%) Git
3 5 (0.60%) Bitbucket Server
3 5 (0.60%) CA Release Automation
3 5 (0.60%) Jenkins
3 5 (0.60%) SonarQube
3 5 (0.60%) Sonatype Nexus
3 5 (0.60%) TeamCity
4 2 (0.24%) Browser DevTools
4 2 (0.24%) Bugzilla
4 2 (0.24%) CANoe
4 2 (0.24%) Firebug
4 2 (0.24%) Hudson
5 1 (0.12%) GitLab
5 1 (0.12%) Maven
5 1 (0.12%) Selenium
5 1 (0.12%) SQL Server Management Studio (SSMS)
5 1 (0.12%) Team Foundation Server
5 1 (0.12%) Visual Studio
General
1 265 (31.62%) Social Skills
2 104 (12.41%) Finance
3 73 (8.71%) Public Sector
4 53 (6.32%) Telecoms
5 46 (5.49%) Analytical Skills
6 37 (4.42%) Manufacturing
7 28 (3.34%) Organisational Skills
8 27 (3.22%) Marketing
9 26 (3.10%) Banking
10 24 (2.86%) Legal
10 24 (2.86%) Presentation Skills
11 23 (2.74%) Electronics
12 13 (1.55%) Financial Institution
13 9 (1.07%) Documentation Skills
13 9 (1.07%) Law
13 9 (1.07%) Retail
14 8 (0.95%) Automotive
15 6 (0.72%) Japanese Language
15 6 (0.72%) Military
16 5 (0.60%) French Language
Libraries, Frameworks & Software Standards
1 27 (3.22%) Web Services
2 21 (2.51%) REST
3 20 (2.39%) .NET
4 11 (1.31%) ARM Templates
5 9 (1.07%) CSS
5 9 (1.07%) SOAP
6 8 (0.95%) HTML
7 7 (0.84%) SAML
7 7 (0.84%) Spring Boot
7 7 (0.84%) XML
8 6 (0.72%) JDBC
8 6 (0.72%) LDAP
8 6 (0.72%) ODBC
9 5 (0.60%) Elastic Stack
9 5 (0.60%) FIX Protocol
9 5 (0.60%) HTML5
9 5 (0.60%) Middleware
10 4 (0.48%) TIBCO EMS
11 3 (0.36%) JSON
11 3 (0.36%) XMPP
Miscellaneous
1 55 (6.56%) Data Centre
2 40 (4.77%) Video Conferencing
3 31 (3.70%) Self-Motivation
4 30 (3.58%) PKI
5 27 (3.22%) iPhone
6 19 (2.27%) Clustering
6 19 (2.27%) iPad
7 17 (2.03%) Onboarding
8 16 (1.91%) Driving Licence
8 16 (1.91%) Linux Command Line
9 13 (1.55%) Management Information System
10 12 (1.43%) Data Protection Act
11 11 (1.31%) CMDB
12 10 (1.19%) Replication
13 8 (0.95%) NHS
14 7 (0.84%) Blackberry
15 6 (0.72%) BYOD
15 6 (0.72%) Fat Client
15 6 (0.72%) Thin Client
16 5 (0.60%) Enterprise Software
Operating Systems
1 443 (52.86%) Windows
2 166 (19.81%) Windows 10
3 109 (13.01%) Linux
4 87 (10.38%) Windows Server
5 43 (5.13%) Windows Server 2016
6 38 (4.53%) Windows 7
7 37 (4.42%) Mac OS
8 33 (3.94%) Windows Server 2012
9 31 (3.70%) Windows Server 2019
10 30 (3.58%) Red Hat Enterprise Linux
11 23 (2.74%) Android
12 21 (2.51%) Unix
13 20 (2.39%) Apple iOS
14 13 (1.55%) Mac OS X
15 11 (1.31%) Solaris
16 7 (0.84%) CentOS
16 7 (0.84%) Windows 8
17 5 (0.60%) Ubuntu
17 5 (0.60%) VMS
17 5 (0.60%) Windows Vista
Processes & Methodologies
1 145 (17.30%) Customer Service
2 110 (13.13%) Problem-Solving
3 98 (11.69%) ITIL
4 60 (7.16%) Migration
5 58 (6.92%) Service Management
6 39 (4.65%) Infrastructure Engineering
7 36 (4.30%) DevOps
8 35 (4.18%) Incident Management
9 34 (4.06%) Mobile Device Management
10 33 (3.94%) Analytics
11 30 (3.58%) Service Delivery
12 28 (3.34%) Proactive Monitoring
12 28 (3.34%) Workflow
13 27 (3.22%) Asset Management
13 27 (3.22%) Business Intelligence
13 27 (3.22%) Decision-Making
14 25 (2.98%) Agile
15 24 (2.86%) Disaster Recovery
16 23 (2.74%) Computer Science
16 23 (2.74%) ITSM
Programming Languages
1 75 (8.95%) PowerShell
2 66 (7.88%) SQL
3 48 (5.73%) Python
4 30 (3.58%) C#
5 26 (3.10%) Java
6 16 (1.91%) Perl
7 15 (1.79%) VB
8 14 (1.67%) JavaScript
9 12 (1.43%) Shell Script
10 11 (1.31%) Bicep
10 11 (1.31%) C++
10 11 (1.31%) VBScript
11 9 (1.07%) R
11 9 (1.07%) VB.NET
12 8 (0.95%) Bash
13 6 (0.72%) T-SQL
14 5 (0.60%) Kusto Query Language
14 5 (0.60%) PHP
15 4 (0.48%) F#
15 4 (0.48%) Korn
Qualifications
1 227 (27.09%) Security Cleared
2 173 (20.64%) SC Cleared
3 93 (11.10%) Degree
4 55 (6.56%) DV Cleared
5 28 (3.34%) Cisco Certification
6 24 (2.86%) Microsoft Certification
7 22 (2.63%) CCNA
8 16 (1.91%) BPSS Clearance
9 14 (1.67%) ITIL Foundation Certificate
10 12 (1.43%) DBS Check
11 10 (1.19%) CCNP
12 9 (1.07%) ITIL Certification
12 9 (1.07%) MCSA
12 9 (1.07%) MCSE
13 6 (0.72%) A+ Certification
13 6 (0.72%) Computer Science Degree
13 6 (0.72%) MCP
13 6 (0.72%) RHCE
14 3 (0.36%) Azure Certification
14 3 (0.36%) Master's Degree
Quality Assurance & Compliance
1 67 (8.00%) SLA
2 6 (0.72%) ISO 9000
3 4 (0.48%) QA
4 3 (0.36%) Accessibility
4 3 (0.36%) Cyber Essentials
4 3 (0.36%) GxP
4 3 (0.36%) ISO/IEC 27001
5 2 (0.24%) HIPAA
6 1 (0.12%) 21 CFR Part 11
6 1 (0.12%) COBIT
6 1 (0.12%) COPPA
6 1 (0.12%) GAMP
6 1 (0.12%) GDPR
6 1 (0.12%) HL7
6 1 (0.12%) IASME
6 1 (0.12%) ISO 22301
6 1 (0.12%) NIST
6 1 (0.12%) NIST 800
6 1 (0.12%) PCI DSS
System Software
1 274 (32.70%) Active Directory
2 47 (5.61%) VMware Infrastructure
3 27 (3.22%) Hyper-V
4 18 (2.15%) Virtual Machines
5 17 (2.03%) Virtual Desktop
6 11 (1.31%) vSphere
7 9 (1.07%) VMware ESXi
8 8 (0.95%) KVM
9 7 (0.84%) Docker
10 6 (0.72%) Firmware
11 5 (0.60%) VMware NSX
12 4 (0.48%) XenApp
13 3 (0.36%) XenDesktop
14 2 (0.24%) ProxySG
14 2 (0.24%) Virtual Servers
15 1 (0.12%) BitLocker
15 1 (0.12%) Microsoft App-V
15 1 (0.12%) Microsoft Virtual Server
Systems Management
1 119 (14.20%) SCCM
2 79 (9.43%) Microsoft Intune
3 26 (3.10%) WSUS
4 21 (2.51%) Kubernetes
5 17 (2.03%) Active Directory Federation Services
6 15 (1.79%) SCOM
7 14 (1.67%) Jamf Pro
8 12 (1.43%) Failover Clustering
9 11 (1.31%) Ansible
10 9 (1.07%) Nessus
11 8 (0.95%) Autotask
11 8 (0.95%) OpenView
12 6 (0.72%) Control-M
13 5 (0.60%) Kibana
13 5 (0.60%) Progress Chef
14 4 (0.48%) Grafana
15 3 (0.36%) Microsoft Clustering
15 3 (0.36%) Microsoft Data Protection Manager
15 3 (0.36%) Red Hat Satellite
15 3 (0.36%) vRealize
Vendors
1 267 (31.86%) Microsoft
2 81 (9.67%) Cisco
3 61 (7.28%) VMware
4 59 (7.04%) ServiceNow
5 49 (5.85%) Apple
5 49 (5.85%) Citrix
6 46 (5.49%) HP
7 35 (4.18%) Red Hat
8 32 (3.82%) Oracle
9 26 (3.10%) Atlassian
10 25 (2.98%) SAP
11 17 (2.03%) CheckPoint
11 17 (2.03%) Juniper
12 15 (1.79%) Avaya
12 15 (1.79%) Dell
13 13 (1.55%) EMC
13 13 (1.55%) Google
14 12 (1.43%) Okta
15 10 (1.19%) F5
16 9 (1.07%) IBM