Period
to 23 February 2020

The median contractor rate for a Support Engineer was £193 per day in advertised job vacancies during the 6 months to 23 February 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Engineer
UK
6 months to
23 Feb 2020
Same period 2019 Same period 2018
Rank 101 166 158
Rank change year-on-year +65 -8 -2
Contract jobs requiring a Support Engineer 1,577 1,694 1,738
As % of all contract IT jobs advertised in the UK 2.34% 1.72% 1.71%
As % of the Job Titles category 2.49% 1.82% 1.81%
Number of daily rates quoted 937 978 1,020
UK median daily rate £193 £200 £190
Median daily rate % change year-on-year -3.75% +5.26% -5.00%
10th Percentile £120 £113 £114
90th Percentile £389 £426 £406
UK excluding London median daily rate £175 £200 £185
% change year-on-year -12.50% +8.11% -5.13%
Number of hourly rates quoted 243 279 269
UK median hourly rate £17.50 £16.00 £17.30
Median hourly rate % change year-on-year +9.38% -7.51% +12.67%
10th Percentile £13.00 £11.17 £12.75
90th Percentile £35.00 £25.00 £27.80
UK excluding London median hourly rate £17.10 £15.25 £15.86
% change year-on-year +12.13% -3.85% +4.34%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 63,259 93,049 96,254
% of contract IT jobs with a recognized job title 93.91% 94.69% 94.89%
Number of daily rates quoted 40,852 61,596 63,869
UK median daily rate £450 £462 £450
Median daily rate % change year-on-year -2.54% +2.61% +5.88%
10th Percentile £237 £270 £263
90th Percentile £650 £648 £625
UK excluding London median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 2,526 2,900 2,852
UK median hourly rate £19.25 £18.70 £18.70
Median hourly rate % change year-on-year +2.94% - +3.89%
10th Percentile £11.61 £11.00 £11.00
90th Percentile £51.75 £49.50 £48.75
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - -

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Engineer.

Contractor daily rate trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Support Engineer over the 6 months to 23 February 2020.

Contractor daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Engineer.

Contractor hourly rate trend for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Support Engineer over the 6 months to 23 February 2020.

Contractor hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 23 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +63 1,434 £191 -4.38% 984
UK excluding London +60 1,112 £175 -12.50% 836
London +44 429 £220 +13.92% 219
South East +56 328 £200 - 234
North of England +62 206 £173 -13.75% 199
South West +37 206 £160 -20.00% 89
Midlands +49 138 £182 -23.47% 120
East of England +30 121 £183 +6.57% 124
North West +51 98 £155 -27.06% 115
West Midlands +42 84 £225 -32.84% 69
Yorkshire +47 81 £265 +32.50% 54
Scotland +7 61 £140 +5.66% 43
East Midlands +46 54 £150 -16.67% 50
Wales +39 41 £213 +16.47% 20
North East +21 28 £188 -3.85% 30
Northern Ireland +14 11 £100 -66.67% 8

Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 February 2020, Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 1,084 (68.74%) Windows
2 634 (40.20%) Active Directory
3 570 (36.14%) Windows 10
4 519 (32.91%) Office 365
5 498 (31.58%) Microsoft
6 412 (26.13%) Windows 7
7 294 (18.64%) Microsoft Office
8 275 (17.44%) Windows Server
9 241 (15.28%) ITIL
10 231 (14.65%) SCCM
11 192 (12.18%) VMware
12 190 (12.05%) Security Cleared
13 157 (9.96%) Finance
14 154 (9.77%) Problem-Solving
15 132 (8.37%) Azure
15 132 (8.37%) Citrix
16 128 (8.12%) Cisco
17 125 (7.93%) SQL
18 123 (7.80%) Migration
19 118 (7.48%) Windows Server 2012
20 116 (7.36%) MS Exchange
21 113 (7.17%) Windows Server 2008
22 111 (7.04%) DNS
23 110 (6.98%) SC Cleared
24 109 (6.91%) LAN
25 108 (6.85%) Apple
25 108 (6.85%) Public Sector
26 106 (6.72%) VMware Infrastructure
27 105 (6.66%) Linux
28 102 (6.47%) SLA

Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 116 (7.36%) MS Exchange
2 89 (5.64%) SharePoint
3 68 (4.31%) Skype for Business
4 35 (2.22%) Exchange Server 2013
5 31 (1.97%) Exchange Server 2010
6 22 (1.40%) IIS
7 19 (1.20%) Exchange Server 2007
8 14 (0.89%) Blackberry Enterprise Server
9 10 (0.63%) Apache
9 10 (0.63%) Tomcat
10 8 (0.51%) Exchange Server 2000
11 6 (0.38%) WebLogic
12 5 (0.32%) Exchange Server 2003
12 5 (0.32%) IBM Notes
13 4 (0.25%) SharePoint 2010
14 3 (0.19%) Confluence
14 3 (0.19%) Documentum
15 2 (0.13%) BizTalk Server
15 2 (0.13%) SharePoint 2013
16 1 (0.063%) OpenStack
Applications
1 294 (18.64%) Microsoft Office
2 40 (2.54%) Microsoft Excel
3 26 (1.65%) Microsoft PowerPoint
4 13 (0.82%) MS Visio
5 10 (0.63%) Microsoft Project
6 7 (0.44%) Acrobat
7 6 (0.38%) Spreadsheet
8 2 (0.13%) Adobe Creative Suite
8 2 (0.13%) Photoshop
9 1 (0.063%) Adobe Captivate
9 1 (0.063%) AutoCAD
9 1 (0.063%) Houdini
9 1 (0.063%) Maya
9 1 (0.063%) Mozilla Thunderbird
Business Applications
1 7 (0.44%) Dynamics CRM
1 7 (0.44%) Remedy ITSM
2 4 (0.25%) Teamcenter
3 2 (0.13%) Dynamics AX
3 2 (0.13%) FLEXCUBE
3 2 (0.13%) Oracle Procure-to-Pay
3 2 (0.13%) Towers Watson Igloo
4 1 (0.063%) assyst
4 1 (0.063%) Carpe Diem
4 1 (0.063%) Elite 3E
4 1 (0.063%) Exchequer
4 1 (0.063%) NetSuite
4 1 (0.063%) Oracle EBS
4 1 (0.063%) SAP MM
4 1 (0.063%) SAP S/4HANA
4 1 (0.063%) SystmOne
4 1 (0.063%) Unica
4 1 (0.063%) Workfront
Cloud Services
1 519 (32.91%) Office 365
2 132 (8.37%) Azure
3 33 (2.09%) AWS
4 23 (1.46%) Azure Active Directory
5 20 (1.27%) G Suite
6 16 (1.01%) OneDrive
7 14 (0.89%) IaaS
7 14 (0.89%) SaaS
8 9 (0.57%) Power Platform
9 8 (0.51%) Mimecast
9 8 (0.51%) PaaS
10 7 (0.44%) GCP
11 5 (0.32%) Slack
12 4 (0.25%) Microsoft Flow
12 4 (0.25%) PowerApps
13 3 (0.19%) Azure ExpressRoute
13 3 (0.19%) Cloud Computing
13 3 (0.19%) Trello
14 2 (0.13%) Azure Data Factory
14 2 (0.13%) Dynamics 365
Communications & Networking
1 111 (7.04%) DNS
2 109 (6.91%) LAN
3 100 (6.34%) Firewall
4 99 (6.28%) WAN
5 91 (5.77%) DHCP
6 74 (4.69%) Skype
6 74 (4.69%) VPN
7 67 (4.25%) TCP/IP
8 54 (3.42%) VoIP
9 50 (3.17%) Wireless
10 41 (2.60%) Internet
11 29 (1.84%) Remote Desktop
11 29 (1.84%) SAN
12 28 (1.78%) VLAN
13 26 (1.65%) Wi-Fi
14 15 (0.95%) Cisco IOS
14 15 (0.95%) IP Telephony
14 15 (0.95%) MPLS
14 15 (0.95%) Network Security
15 14 (0.89%) WLAN
Database & Business Intelligence
1 56 (3.55%) SQL Server
2 13 (0.82%) MySQL
3 10 (0.63%) Oracle Database
3 10 (0.63%) SQL Server 2008
4 9 (0.57%) Big Data
4 9 (0.57%) Electronic Patient Records
4 9 (0.57%) Power BI
4 9 (0.57%) SQL Server 2017
5 8 (0.51%) SQL Server 2016
5 8 (0.51%) SQL Server Reporting Services
6 7 (0.44%) Data Warehouse
6 7 (0.44%) SQL Server 2012
7 6 (0.38%) SQL Server 2005
7 6 (0.38%) SQL Server 2014
7 6 (0.38%) SQL Server Integration Services
8 5 (0.32%) MongoDB
9 3 (0.19%) Hadoop
9 3 (0.19%) NoSQL
9 3 (0.19%) PostgreSQL
9 3 (0.19%) Relational Database
Development Applications
1 16 (1.01%) JIRA
2 8 (0.51%) Git (software)
2 8 (0.51%) Hudson
3 7 (0.44%) Sonatype Nexus
4 5 (0.32%) AdminStudio
4 5 (0.32%) InstallShield
4 5 (0.32%) Team Foundation Server
5 4 (0.25%) Jenkins
5 4 (0.25%) MSI
5 4 (0.25%) Oracle Forms
6 3 (0.19%) Cucumber
6 3 (0.19%) Fiddler
7 2 (0.13%) Bitbucket
8 1 (0.063%) SQL Server Management Studio (SSMS)
8 1 (0.063%) Subversion
8 1 (0.063%) Visual Studio
8 1 (0.063%) VSS/SourceSafe
General
1 157 (9.96%) Finance
2 108 (6.85%) Public Sector
3 62 (3.93%) Telecoms
4 37 (2.35%) Manufacturing
5 35 (2.22%) Marketing
5 35 (2.22%) Retail
6 32 (2.03%) Electronics
7 30 (1.90%) Banking
8 14 (0.89%) Law
9 13 (0.82%) Front Office
10 11 (0.70%) Investment Banking
11 10 (0.63%) Back Office
11 10 (0.63%) Legal
11 10 (0.63%) Military
12 9 (0.57%) German Language
13 8 (0.51%) Local Government
14 6 (0.38%) Advertising
14 6 (0.38%) Italian Language
15 5 (0.32%) Financial Institution
16 4 (0.25%) Games
Libraries, Frameworks & Software Standards
1 24 (1.52%) .NET
2 14 (0.89%) Web Services
3 11 (0.70%) XML
4 9 (0.57%) HTML
5 6 (0.38%) .NET Framework
5 6 (0.38%) ASP.NET
5 6 (0.38%) ASP.NET MVC
5 6 (0.38%) CSS
5 6 (0.38%) LAMP
6 5 (0.32%) LDAP
6 5 (0.32%) Middleware
7 3 (0.19%) Memcached
7 3 (0.19%) ODBC
8 2 (0.13%) FIX Protocol
8 2 (0.13%) Java RMI
8 2 (0.13%) JMX
8 2 (0.13%) Kafka
8 2 (0.13%) REST
8 2 (0.13%) SOAP
8 2 (0.13%) XMPP
Miscellaneous
1 92 (5.83%) Analytical Skills
2 76 (4.82%) Driving Licence
3 45 (2.85%) NHS
4 36 (2.28%) Blackberry
4 36 (2.28%) Smartphone
5 35 (2.22%) Data Centre
6 32 (2.03%) Management Information System
7 31 (1.97%) iPhone
7 31 (1.97%) Video Conferencing
8 27 (1.71%) Self-Motivation
9 18 (1.14%) iPad
10 17 (1.08%) Clustering
11 14 (0.89%) PKI
12 12 (0.76%) BYOD
12 12 (0.76%) Enterprise Software
12 12 (0.76%) User Experience
13 10 (0.63%) EPoS
13 10 (0.63%) Linux Command Line
14 9 (0.57%) LIMS
14 9 (0.57%) Thin Client
Operating Systems
1 1,084 (68.74%) Windows
2 570 (36.14%) Windows 10
3 412 (26.13%) Windows 7
4 275 (17.44%) Windows Server
5 118 (7.48%) Windows Server 2012
6 113 (7.17%) Windows Server 2008
7 105 (6.66%) Linux
8 61 (3.87%) Android
9 55 (3.49%) Apple iOS
10 51 (3.23%) Windows 8
11 50 (3.17%) Unix
12 47 (2.98%) Mac OS
13 42 (2.66%) Mac OS X
14 33 (2.09%) Windows XP
15 28 (1.78%) Windows Server 2003
16 10 (0.63%) Windows Vista
17 8 (0.51%) Red Hat Enterprise Linux
17 8 (0.51%) Windows 2000 Server
18 7 (0.44%) Windows 2000
19 3 (0.19%) AIX
Processes & Methodologies
1 241 (15.28%) ITIL
2 154 (9.77%) Problem-Solving
3 123 (7.80%) Migration
4 90 (5.71%) Infrastructure Engineering
5 70 (4.44%) Break/Fix
6 67 (4.25%) Incident Management
7 64 (4.06%) Service Management
8 54 (3.42%) Business Intelligence
9 52 (3.30%) ITSM
10 48 (3.04%) Service Delivery
11 37 (2.35%) Asset Management
12 36 (2.28%) Configuration Management
13 34 (2.16%) Agile Software Development
14 33 (2.09%) Problem Management
15 32 (2.03%) Digital Marketing
15 32 (2.03%) Programme Management
16 31 (1.97%) Change Management
17 27 (1.71%) Root Cause Analysis
17 27 (1.71%) Time Management
18 26 (1.65%) Network Management
Programming Languages
1 125 (7.93%) SQL
2 88 (5.58%) PowerShell
3 30 (1.90%) Python
4 28 (1.78%) Java
5 24 (1.52%) Bash Shell
6 20 (1.27%) C#
7 17 (1.08%) Perl
8 16 (1.01%) JavaScript
8 16 (1.01%) VB
9 14 (0.89%) C++
10 8 (0.51%) Ruby
10 8 (0.51%) Shell Script
10 8 (0.51%) VB6
11 7 (0.44%) C
11 7 (0.44%) VBScript
12 5 (0.32%) PHP
12 5 (0.32%) PL/SQL
13 4 (0.25%) R
14 3 (0.19%) T-SQL
14 3 (0.19%) VBA
Qualifications
1 190 (12.05%) Security Cleared
2 110 (6.98%) SC Cleared
3 78 (4.95%) Microsoft Certification
4 60 (3.80%) Degree
5 52 (3.30%) MCSE
6 41 (2.60%) Cisco Certification
7 32 (2.03%) CCNA
7 32 (2.03%) MCP
8 31 (1.97%) DV Cleared
9 30 (1.90%) DBS Check
10 25 (1.59%) A+ Certification
11 20 (1.27%) MCSA
12 18 (1.14%) ITIL Certification
13 14 (0.89%) Computer Science Degree
14 12 (0.76%) CCNP
14 12 (0.76%) MCDST
14 12 (0.76%) MCITP
15 8 (0.51%) ITIL Foundation Certificate
15 8 (0.51%) MCTS
16 7 (0.44%) ACSP
Quality Assurance & Compliance
1 102 (6.47%) SLA
2 9 (0.57%) HL7
3 5 (0.32%) GDPR
3 5 (0.32%) ISO/IEC 27001
4 4 (0.25%) QA
5 3 (0.19%) GxP
5 3 (0.19%) PCI DSS
5 3 (0.19%) PMO
6 2 (0.13%) Cyber Essentials
6 2 (0.13%) Sarbanes-Oxley
7 1 (0.063%) Disclosure Scotland
7 1 (0.063%) SSAE 16
System Software
1 634 (40.20%) Active Directory
2 106 (6.72%) VMware Infrastructure
3 72 (4.57%) Hyper-V
4 44 (2.79%) XenApp
5 27 (1.71%) VMware ESXi
6 26 (1.65%) vSphere
7 21 (1.33%) Virtual Machines
8 20 (1.27%) Virtual Servers
9 18 (1.14%) XenDesktop
10 14 (0.89%) Microsoft App-V
11 9 (0.57%) Citrix Hypervisor
11 9 (0.57%) Firmware
12 8 (0.51%) BitLocker
12 8 (0.51%) Virtual Desktop
12 8 (0.51%) VMware Server
13 6 (0.38%) Microsoft Virtual Server
14 5 (0.32%) Terminal Services
15 4 (0.25%) VMware NSX
16 3 (0.19%) Docker
16 3 (0.19%) vCloud
Systems Management
1 231 (14.65%) SCCM
2 29 (1.84%) Microsoft Intune
3 25 (1.59%) WSUS
4 21 (1.33%) Jamf Pro
5 19 (1.20%) SCOM
6 15 (0.95%) AirWatch
7 11 (0.70%) Ansible
7 11 (0.70%) Backup Exec
8 10 (0.63%) Norton AntiVirus
8 10 (0.63%) Single Sign-On
9 9 (0.57%) NetBackup
9 9 (0.57%) vCenter Server
10 8 (0.51%) Microsoft Clustering
11 7 (0.44%) Nagios
11 7 (0.44%) Puppet
11 7 (0.44%) Systems Management Server (SMS)
12 6 (0.38%) OpenView Configuration Management
13 5 (0.32%) McAfee ePO
13 5 (0.32%) Opscode Chef
13 5 (0.32%) ServiceCenter
Vendors
1 498 (31.58%) Microsoft
2 192 (12.18%) VMware
3 132 (8.37%) Citrix
4 128 (8.12%) Cisco
5 108 (6.85%) Apple
6 78 (4.95%) HP
7 55 (3.49%) Oracle
8 52 (3.30%) ServiceNow
9 37 (2.35%) SAP
10 36 (2.28%) Google
11 27 (1.71%) Adobe
11 27 (1.71%) Fujitsu
12 26 (1.65%) Ivanti
13 25 (1.59%) Bloomberg
14 24 (1.52%) McAfee
14 24 (1.52%) Remedy
15 23 (1.46%) Dell
16 22 (1.40%) NetApp
17 20 (1.27%) Juniper
18 18 (1.14%) CheckPoint