Hybrid/Remote 1st/2nd Line Support Contract Job Trends
1st/2nd Line Support
UK > Work from Home
The median 1st/2nd Line Support daily rate for remote/hybrid work is £190, according to job vacancies posted in the 6 months leading up to 13 November 2026.
The table below compares current contractor rates and summary statistics with the previous two years.
| 6 months to 13 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 387 | 311 | 318 |
| Rank change year-on-year | -76 | +7 | +57 |
| Contract 1st/2nd Line Support jobs | 5 | 2 | 5 |
| As % of all contract jobs with remote/hybrid work options | 0.036% | 0.020% | 0.041% |
| As % of the Job Titles category | 0.039% | 0.021% | 0.044% |
| Number of daily rates quoted | 4 | 1 | 5 |
| 10th Percentile | £169 | - | - |
| 25th Percentile | £182 | - | £150 |
| Median daily rate (50th Percentile) | £190 | £200 | £225 |
| Median % change year-on-year | -5.25% | -11.11% | +18.42% |
| 75th Percentile | £199 | - | £248 |
| 90th Percentile | £214 | - | £264 |
| UK median daily rate | £225 | £188 | £185 |
| % change year-on-year | +20.00% | +1.63% | -2.89% |
All Contract IT Job Roles
Work from Home
For comparison with the information above, the following table provides summary statistics for all contract IT job adverts with remote/hybrid work options and matching a recognised job title. The table also shows what proportion of all contract IT job adverts they make up.
| 6 months to 13 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Contract remote/hybrid job adverts matching a recognised job title | 12,868 | 9,588 | 11,310 |
| % of contract job adverts matching a recognised job title | 92.90% | 93.75% | 93.20% |
| Number of daily rates quoted | 8,091 | 6,293 | 7,089 |
| 10th Percentile | £358 | £325 | £325 |
| 25th Percentile | £431 | £413 | £413 |
| Median daily rate (50th Percentile) | £525 | £515 | £525 |
| Median % change year-on-year | +1.94% | -1.90% | - |
| 75th Percentile | £625 | £625 | £631 |
| 90th Percentile | £725 | £725 | £738 |
| UK median daily rate | £525 | £500 | £525 |
| % change year-on-year | +5.00% | -4.76% | - |
| Number of hourly rates quoted | 776 | 338 | 203 |
| 10th Percentile | £15.33 | £15.06 | £19.36 |
| 25th Percentile | £25.44 | £20.75 | £23.84 |
| Median hourly rate | £54.95 | £41.71 | £40.00 |
| Median % change year-on-year | +31.75% | +4.26% | -20.00% |
| 75th Percentile | £70.00 | £65.00 | £65.00 |
| 90th Percentile | £81.63 | £68.75 | £72.50 |
| UK median hourly rate | £41.00 | £25.15 | £35.00 |
| % change year-on-year | +63.02% | -28.14% | -21.35% |
1st/2nd Line Support Job Vacancy Trend for Remote/Hybrid Roles
Historical trend showing the proportion of contract 1st/2nd Line Support job postings offering remote/hybrid work options relative to all contract IT jobs advertised.
1st/2nd Line Support Daily Rate Trend for Remote/Hybrid Jobs
Contractor daily rate distribution trend for remote/hybrid 1st/2nd Line Support job vacancies.
1st/2nd Line Support Hourly Rate Trend for Remote/Hybrid Jobs
Contractor hourly rate distribution trend for remote/hybrid 1st/2nd Line Support job vacancies.
1st/2nd Line Support Skill Set Top 20 Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs
For the 6 months to 13 November 2026, 1st/2nd Line Support contract job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract 1st/2nd Line Support jobs with remote/hybrid work options.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft | 80.0% | 4 |
| 1 | Microsoft 365 | 80.0% | 4 |
| 1 | Windows | 80.0% | 4 |
| 1 | Windows 10 | 80.0% | 4 |
| 5 | Active Directory | 60.0% | 3 |
| 6 | Android | 20.0% | 1 |
| 6 | Apple iOS | 20.0% | 1 |
| 6 | Azure | 20.0% | 1 |
| 6 | Computer Science | 20.0% | 1 |
| 6 | Computer Science Degree | 20.0% | 1 |
| 6 | Confluence | 20.0% | 1 |
| 6 | CRM | 20.0% | 1 |
| 6 | Degree | 20.0% | 1 |
| 6 | Dell | 20.0% | 1 |
| 6 | HP | 20.0% | 1 |
| 6 | ITSM | 20.0% | 1 |
| 6 | Microsoft Intune | 20.0% | 1 |
| 6 | Process Improvement | 20.0% | 1 |
| 6 | Service Delivery | 20.0% | 1 |
| 6 | User Experience | 20.0% | 1 |
1st/2nd Line Support Skill Set Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | IT Support | 80.0% | 4 |
| 2 | 1st/2nd Line Support Technician | 60.0% | 3 |
| 2 | IT Support Technician | 60.0% | 3 |
| 4 | 1st/2nd Line Support Analyst | 20.0% | 1 |
| 4 | IT Support Analyst | 20.0% | 1 |