IT Support Contracts with Work from Home Options

IT Support
UK > Work from Home

The median IT Support daily rate in Work from Home is £200 according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 281 323 425
Rank change year-on-year +42 +102 -18
Contract jobs requiring an IT Support 67 154 202
As % of all contract jobs with a WFH option 0.44% 0.60% 0.45%
As % of the Job Titles category 0.47% 0.63% 0.47%
Number of daily rates quoted 52 102 126
10th Percentile £151 £150 £145
25th Percentile £173 £163 £161
Median daily rate (50th Percentile) £200 £200 £203
Median % change year-on-year - -1.23% +26.56%
75th Percentile £255 £250 £288
90th Percentile £397 £288 £388
UK median daily rate £198 £188 £180
% change year-on-year +5.33% +4.17% +12.50%
Number of hourly rates quoted 8 8 22
10th Percentile £13.60 £14.78 £12.95
25th Percentile £14.97 £17.27 £14.23
Median hourly rate £16.71 £19.50 £17.50
Median % change year-on-year -14.31% +11.43% +29.63%
75th Percentile £20.19 £21.69 £19.97
90th Percentile £23.79 £24.88 £26.34
UK median hourly rate £15.00 £18.50 £17.00
% change year-on-year -18.92% +8.82% +22.30%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 14,165 24,342 42,704
% of contract IT jobs with a recognized job title 93.49% 95.31% 95.77%
Number of daily rates quoted 9,495 17,179 30,870
10th Percentile £325 £358 £356
25th Percentile £425 £443 £425
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.33% +2.38% +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £718
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 575 559 605
10th Percentile £14.33 £17.68 £13.25
25th Percentile £23.29 £25.71 £18.75
Median hourly rate £43.00 £54.00 £35.00
Median % change year-on-year -20.37% +54.29% +42.86%
75th Percentile £62.75 £68.75 £55.00
90th Percentile £75.25 £80.25 £66.00
UK median hourly rate £36.50 £45.00 £23.60
% change year-on-year -18.89% +90.68% +4.89%

IT Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with a WFH option

IT Support
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing IT Support.

IT Support daily rate for jobs with a WFH option

IT Support
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing IT Support over the 6 months to 5 May 2024.

IT Support daily rate histogram for jobs with a WFH option

IT Support
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing IT Support.

IT Support hourly rate for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 5 May 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring IT Support in the job title.

1 36 (53.73%) Windows
2 34 (50.75%) Microsoft
3 31 (46.27%) Microsoft 365
4 29 (43.28%) Social Skills
5 22 (32.84%) Active Directory
6 19 (28.36%) Problem-Solving
7 16 (23.88%) Microsoft Office
8 15 (22.39%) Customer Service
9 14 (20.90%) Onboarding
10 13 (19.40%) Azure
11 11 (16.42%) Windows 10
12 10 (14.93%) Microsoft Excel
12 10 (14.93%) SCCM
13 9 (13.43%) Degree
13 9 (13.43%) Microsoft Exchange
13 9 (13.43%) VPN
13 9 (13.43%) Windows Server
13 9 (13.43%) Public Sector
14 8 (11.94%) Finance
15 7 (10.45%) Video Conferencing
15 7 (10.45%) SharePoint
15 7 (10.45%) ITIL
16 6 (8.96%) Cisco
16 6 (8.96%) Wi-Fi
16 6 (8.96%) VMware
17 5 (7.46%) Android
17 5 (7.46%) Investment Management
17 5 (7.46%) VMware Infrastructure
17 5 (7.46%) JIRA
17 5 (7.46%) Apple

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (13.43%) Microsoft Exchange
2 7 (10.45%) SharePoint
3 2 (2.99%) Moodle
3 2 (2.99%) WordPress
4 1 (1.49%) Exchange Server 2007
4 1 (1.49%) Exchange Server 2013
4 1 (1.49%) Skype for Business
Applications
1 16 (23.88%) Microsoft Office
2 10 (14.93%) Microsoft Excel
3 4 (5.97%) Microsoft PowerPoint
4 2 (2.99%) Microsoft Project
4 2 (2.99%) MS Visio
Business Applications
1 1 (1.49%) assyst
1 1 (1.49%) Orchestrade
Cloud Services
1 31 (46.27%) Microsoft 365
2 13 (19.40%) Azure
3 5 (7.46%) Asana
3 5 (7.46%) OneDrive
3 5 (7.46%) Slack
4 3 (4.48%) AWS
4 3 (4.48%) Entra ID
4 3 (4.48%) OCI
4 3 (4.48%) Oracle Service Cloud
4 3 (4.48%) Power Platform
5 2 (2.99%) Amazon EC2
6 1 (1.49%) Adobe Creative Cloud
6 1 (1.49%) Google Workspace
6 1 (1.49%) Mimecast
6 1 (1.49%) Power Automate
Communications & Networking
1 9 (13.43%) VPN
2 6 (8.96%) Wi-Fi
3 5 (7.46%) Internet
4 4 (5.97%) DHCP
4 4 (5.97%) Firewall
4 4 (5.97%) LAN
4 4 (5.97%) SAN
5 3 (4.48%) DNS
6 2 (2.99%) Cisco IOS
6 2 (2.99%) TCP/IP
7 1 (1.49%) MPLS
7 1 (1.49%) Remote Desktop
7 1 (1.49%) Skype
7 1 (1.49%) SNMP
7 1 (1.49%) SSL
7 1 (1.49%) Wireless
Database & Business Intelligence
1 3 (4.48%) Oracle Database
1 3 (4.48%) Oracle Reports
1 3 (4.48%) Power BI
2 1 (1.49%) Relational Database
Development Applications
1 5 (7.46%) JIRA
General
1 29 (43.28%) Social Skills
2 9 (13.43%) Public Sector
3 8 (11.94%) Finance
4 3 (4.48%) Analytical Skills
4 3 (4.48%) Organisational Skills
5 2 (2.99%) Presentation Skills
6 1 (1.49%) Advertising
6 1 (1.49%) Banking
6 1 (1.49%) Digital Health
6 1 (1.49%) French Language
6 1 (1.49%) Front Office
6 1 (1.49%) Investment Banking
6 1 (1.49%) Legal
6 1 (1.49%) Marketing
6 1 (1.49%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.49%) Middleware
Miscellaneous
1 14 (20.90%) Onboarding
2 7 (10.45%) Video Conferencing
3 3 (4.48%) iPhone
3 3 (4.48%) Legacy Systems
3 3 (4.48%) Tandem
4 2 (2.99%) Analytical Mindset
4 2 (2.99%) VLE
5 1 (1.49%) Blackberry
5 1 (1.49%) Data Protection Act
5 1 (1.49%) EPoS
5 1 (1.49%) Foreign Exchange (FX)
5 1 (1.49%) NHS
Operating Systems
1 36 (53.73%) Windows
2 11 (16.42%) Windows 10
3 9 (13.43%) Windows Server
4 5 (7.46%) Android
5 4 (5.97%) Linux
5 4 (5.97%) Windows 7
5 4 (5.97%) Windows Server 2016
6 3 (4.48%) Mac OS
7 2 (2.99%) Apple iOS
7 2 (2.99%) Mac OS X
7 2 (2.99%) Windows Server 2012
8 1 (1.49%) Unix
8 1 (1.49%) VMS
8 1 (1.49%) Windows Server 2008
Processes & Methodologies
1 19 (28.36%) Problem-Solving
2 15 (22.39%) Customer Service
3 7 (10.45%) ITIL
4 5 (7.46%) Investment Management
4 5 (7.46%) Office Automation
5 4 (5.97%) Email Filtering
5 4 (5.97%) Kalman Filter
6 3 (4.48%) Business Intelligence
6 3 (4.48%) Migration
6 3 (4.48%) Project Delivery
6 3 (4.48%) Ticket Management
7 2 (2.99%) Analytical Modelling
7 2 (2.99%) Asset Management
7 2 (2.99%) Customer Experience
7 2 (2.99%) Data Analysis
7 2 (2.99%) E-Procurement
7 2 (2.99%) Self-Awareness
7 2 (2.99%) Service Management
7 2 (2.99%) User Acceptance Testing
7 2 (2.99%) Workflow
Programming Languages
1 5 (7.46%) SQL
2 1 (1.49%) Python
Qualifications
1 9 (13.43%) Degree
2 2 (2.99%) Security Cleared
3 1 (1.49%) CTC Cleared
3 1 (1.49%) SC Cleared
Quality Assurance & Compliance
1 4 (5.97%) SLA
2 2 (2.99%) Accessibility
2 2 (2.99%) Disclosure Scotland
System Software
1 22 (32.84%) Active Directory
2 5 (7.46%) VMware Infrastructure
3 2 (2.99%) Hyper-V
4 1 (1.49%) Terminal Server
Systems Management
1 10 (14.93%) SCCM
2 4 (5.97%) Microsoft Intune
3 2 (2.99%) AirWatch
4 1 (1.49%) SCOM
4 1 (1.49%) SCVMM
4 1 (1.49%) WSUS
Vendors
1 34 (50.75%) Microsoft
2 6 (8.96%) Cisco
2 6 (8.96%) VMware
3 5 (7.46%) Apple
3 5 (7.46%) Palo Alto
3 5 (7.46%) Zscaler
4 3 (4.48%) Mitel
4 3 (4.48%) Oracle
4 3 (4.48%) Progress
4 3 (4.48%) Veeam
5 2 (2.99%) Citrix
5 2 (2.99%) HP
5 2 (2.99%) ServiceNow
6 1 (1.49%) Adobe
6 1 (1.49%) Avid
6 1 (1.49%) F5
6 1 (1.49%) IFS
6 1 (1.49%) Murex
6 1 (1.49%) Okta
6 1 (1.49%) SolarWinds