Period
to 19 February 2018

The median contractor rate for a 1st/2nd Line Support was £135 per day in advertised job vacancies during the 6 months to 19 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 575 523 543
Rank change year-on-year -52 +20 -70
Contract jobs requiring a 1st/2nd Line Support 305 320 378
As % of all contract IT jobs advertised in the UK 0.30% 0.34% 0.35%
As % of the Job Titles category 0.32% 0.36% 0.37%
Number of daily rates quoted 140 199 164
UK median daily rate £135 £150 £140
Median daily rate % change year-on-year -10.00% +7.14% -6.67%
10th Percentile £105 £105 £101
90th Percentile £195 £236 £275
UK excluding London median daily rate £125 £150 £130
% change year-on-year -16.67% +15.38% -13.33%
Number of hourly rates quoted 98 56 126
UK median hourly rate £14.88 £14.50 £14.00
Median hourly rate % change year-on-year +2.59% +3.57% -
10th Percentile £10.68 £10.25 £10.03
90th Percentile £21.58 £22.63 £20.00
UK excluding London median hourly rate £13.50 £14.00 £14.50
% change year-on-year -3.57% -3.45% +9.43%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,460 89,566 102,600
% of contract IT jobs with a recognized job title 94.78% 94.76% 95.02%
Number of daily rates quoted 63,406 58,384 65,671
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £253 £250
90th Percentile £625 £606 £600
UK excluding London median daily rate £400 £400 £382
% change year-on-year - +4.71% +1.87%
Number of hourly rates quoted 2,830 3,195 3,744
UK median hourly rate £18.70 £18.00 £19.00
Median hourly rate % change year-on-year +3.89% -5.26% +15.15%
10th Percentile £10.99 £10.63 £10.50
90th Percentile £48.00 £47.50 £47.83
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.12%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support.

Contractor daily rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 19 February 2018.

Contractor daily rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support.

Contractor hourly rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 19 February 2018.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 291 £138 -8.33% 79
UK excluding London -18 168 £125 -16.67% 56
London -35 134 £140 -12.50% 25
South East -1 63 £120 -25.00% 12
North of England +38 44 £125 - 12
Yorkshire +18 32 £125 +4.17% 6
Midlands +8 21 £110 -26.67% 9
South West -4 21 £168 +1.52% 7
West Midlands +16 14 £110 -37.14% 3
North West +2 9 £180 +16.13% 5
East of England -21 8 £116 -10.78% 14
East Midlands +1 7 £115 -11.54% 6
Wales -8 7 - - 2
Scotland -25 5 £130 -1.89%
North East +40 3 £140 -6.67% 1

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 February 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support in the job title.

1 230 (75.41%) Windows
2 184 (60.33%) Active Directory
3 120 (39.34%) Windows 7
4 117 (38.36%) Microsoft
5 97 (31.80%) Windows 10
6 94 (30.82%) Office 365
7 89 (29.18%) Microsoft Office
8 60 (19.67%) ITIL
9 55 (18.03%) MS Exchange
10 48 (15.74%) Windows Server
11 40 (13.11%) Apple
12 37 (12.13%) SCCM
13 36 (11.80%) Citrix
14 33 (10.82%) Finance
14 33 (10.82%) Windows 8
15 30 (9.84%) Windows Server 2008
16 27 (8.85%) Android
16 27 (8.85%) Windows Server 2012
17 26 (8.52%) iPhone
18 23 (7.54%) Blackberry
19 22 (7.21%) VPN
19 22 (7.21%) VMware
20 21 (6.89%) Microsoft Excel
20 21 (6.89%) Smartphone
21 20 (6.56%) Exchange Server 2010
21 20 (6.56%) SharePoint
21 20 (6.56%) Cisco
22 19 (6.23%) LAN
22 19 (6.23%) WAN
22 19 (6.23%) Microsoft Certification

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (18.03%) MS Exchange
2 20 (6.56%) Exchange Server 2010
2 20 (6.56%) SharePoint
3 18 (5.90%) Skype for Business
4 6 (1.97%) IIS
4 6 (1.97%) SharePoint Server
5 5 (1.64%) Exchange Server 2007
6 4 (1.31%) Exchange Server 2013
6 4 (1.31%) IBM Notes
7 3 (0.98%) Blackberry Enterprise Server
8 2 (0.66%) Exchange Server 2003
8 2 (0.66%) SharePoint 2013
9 1 (0.33%) Tomcat
Applications
1 89 (29.18%) Microsoft Office
2 21 (6.89%) Microsoft Excel
3 16 (5.25%) Microsoft PowerPoint
4 2 (0.66%) Adobe Creative Suite
5 1 (0.33%) AutoCAD
5 1 (0.33%) Microsoft Project
5 1 (0.33%) Revit
Business Applications
1 7 (2.30%) Eikon
2 1 (0.33%) Dynamics CRM
2 1 (0.33%) Dynamics NAV
2 1 (0.33%) Unit4 Business World
Cloud Services
1 94 (30.82%) Office 365
2 9 (2.95%) Microsoft Azure
3 6 (1.97%) OneDrive
4 2 (0.66%) Adobe Creative Cloud
4 2 (0.66%) Amazon AWS
5 1 (0.33%) Azure Active Directory
5 1 (0.33%) IaaS
5 1 (0.33%) PaaS
5 1 (0.33%) SaaS
Communications & Networking
1 22 (7.21%) VPN
2 19 (6.23%) LAN
2 19 (6.23%) WAN
3 18 (5.90%) Skype
4 16 (5.25%) DNS
4 16 (5.25%) TCP/IP
5 13 (4.26%) DHCP
5 13 (4.26%) Internet
6 12 (3.93%) Remote Desktop
7 11 (3.61%) Firewall
8 9 (2.95%) SMS
8 9 (2.95%) VoIP
9 5 (1.64%) Cisco IOS
10 4 (1.31%) Intranet
10 4 (1.31%) Wireless
11 3 (0.98%) SAN
11 3 (0.98%) Wi-Fi
12 2 (0.66%) 4G
12 2 (0.66%) Broadband
12 2 (0.66%) NAS
Database & Business Intelligence
1 1 (0.33%) Amazon RDS
1 1 (0.33%) SQL Server Integration Services
Development Applications
1 1 (0.33%) JIRA
General
1 33 (10.82%) Finance
2 11 (3.61%) Banking
3 10 (3.28%) Law
4 9 (2.95%) Legal
5 7 (2.30%) Retail
6 6 (1.97%) Manufacturing
7 5 (1.64%) Telecoms
8 4 (1.31%) Retail Banking
9 2 (0.66%) Advertising
10 1 (0.33%) Financial Institution
10 1 (0.33%) Investment Banking
10 1 (0.33%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.33%) Software Packaging
1 1 (0.33%) Web Services
Miscellaneous
1 26 (8.52%) iPhone
2 23 (7.54%) Blackberry
3 21 (6.89%) Smartphone
4 16 (5.25%) iPad
5 10 (3.28%) BYOD
6 8 (2.62%) Driving Licence
7 7 (2.30%) Analytical Skills
7 7 (2.30%) Video Conferencing
8 5 (1.64%) Handset
9 4 (1.31%) Data Centre
10 3 (0.98%) Management Information System
11 2 (0.66%) Fat Client
11 2 (0.66%) NHS
11 2 (0.66%) Thin Client
12 1 (0.33%) Computer Science
12 1 (0.33%) Fintech
12 1 (0.33%) FMCG
12 1 (0.33%) Life Science
12 1 (0.33%) Replication
Operating Systems
1 230 (75.41%) Windows
2 120 (39.34%) Windows 7
3 97 (31.80%) Windows 10
4 48 (15.74%) Windows Server
5 33 (10.82%) Windows 8
6 30 (9.84%) Windows Server 2008
7 27 (8.85%) Android
7 27 (8.85%) Windows Server 2012
8 14 (4.59%) Apple iOS
9 13 (4.26%) Windows XP
10 10 (3.28%) Windows Server 2003
11 9 (2.95%) Mac OS X
12 8 (2.62%) Mac OS
Processes & Methodologies
1 60 (19.67%) ITIL
2 10 (3.28%) Incident Management
3 9 (2.95%) Change Management
3 9 (2.95%) Time Management
4 8 (2.62%) Asset Management
4 8 (2.62%) Migration
4 8 (2.62%) Service Delivery
5 7 (2.30%) Problem Management
6 6 (1.97%) Mobile Device Management
6 6 (1.97%) Security Monitoring
6 6 (1.97%) Security Operations
6 6 (1.97%) Server Patching
6 6 (1.97%) Software Distribution
7 4 (1.31%) Fund Management
7 4 (1.31%) Project Management
7 4 (1.31%) Service Management
8 3 (0.98%) Presales
9 2 (0.66%) Hardware Maintenance
9 2 (0.66%) Software Licensing
9 2 (0.66%) Ticket Management
Programming Languages
1 6 (1.97%) SQL
Qualifications
1 19 (6.23%) Microsoft Certification
1 19 (6.23%) Security Cleared
2 18 (5.90%) SC Cleared
3 9 (2.95%) MCP
4 6 (1.97%) DV Cleared
5 5 (1.64%) Degree
5 5 (1.64%) MCSA
6 4 (1.31%) ITIL Certification
7 3 (0.98%) DBS Check
7 3 (0.98%) MCITP
7 3 (0.98%) MCSE
8 2 (0.66%) A+ Certification
8 2 (0.66%) CCENT
8 2 (0.66%) Cisco Certification
8 2 (0.66%) ITIL Foundation Certificate
9 1 (0.33%) CCNA
9 1 (0.33%) Computer Science Degree
9 1 (0.33%) GISP
9 1 (0.33%) MCDST
Quality Assurance & Compliance
1 17 (5.57%) SLA
2 1 (0.33%) Disclosure Scotland
2 1 (0.33%) PMO
2 1 (0.33%) Sarbanes-Oxley
System Software
1 184 (60.33%) Active Directory
2 13 (4.26%) VMware Infrastructure
3 8 (2.62%) XenApp
4 3 (0.98%) Terminal Services
5 2 (0.66%) Hyper-V
5 2 (0.66%) Virtual Machines
5 2 (0.66%) XenServer
6 1 (0.33%) VMware ESXi
6 1 (0.33%) VMware Workstation
6 1 (0.33%) vSphere
Systems Management
1 37 (12.13%) SCCM
2 6 (1.97%) McAfee ePO
3 2 (0.66%) AirWatch
3 2 (0.66%) Jamf Pro
4 1 (0.33%) Backup Exec
4 1 (0.33%) Cisco CUCM
4 1 (0.33%) Microsoft Intune
4 1 (0.33%) Single Sign-On
4 1 (0.33%) Systems Management Server (SMS)
Vendors
1 117 (38.36%) Microsoft
2 40 (13.11%) Apple
3 36 (11.80%) Citrix
4 22 (7.21%) VMware
5 20 (6.56%) Cisco
6 13 (4.26%) Avaya
7 12 (3.93%) Bloomberg
8 10 (3.28%) Ivanti
9 9 (2.95%) HP
10 8 (2.62%) Adobe
10 8 (2.62%) McAfee
11 7 (2.30%) Reuters
12 5 (1.64%) Altiris
12 5 (1.64%) Remedy
13 4 (1.31%) Dell
13 4 (1.31%) Lotus
14 3 (0.98%) Bomgar
14 3 (0.98%) ServiceNow
15 2 (0.66%) Meraki
15 2 (0.66%) MobileIron