Period
to 14 December 2018

The median contractor rate for a 1st/2nd Line Support was £150 per day in advertised job vacancies during the 6 months to 14 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 568 574 567
Rank change year-on-year +6 -7 -31
Contract jobs requiring a 1st/2nd Line Support 352 323 331
As % of all contract IT jobs advertised in the UK 0.34% 0.31% 0.32%
As % of the Job Titles category 0.35% 0.33% 0.34%
Number of daily rates quoted 202 162 187
UK median daily rate £150 £138 £150
Median daily rate % change year-on-year +9.09% -8.33% +7.14%
10th Percentile £108 £105 £102
90th Percentile £237 £200 £238
UK excluding London median daily rate £145 £125 £155
% change year-on-year +16.00% -19.35% +26.53%
Number of hourly rates quoted 67 99 65
UK median hourly rate £14.50 £14.00 £14.50
Median hourly rate % change year-on-year +3.57% -3.45% +3.57%
10th Percentile £11.00 £11.00 £10.35
90th Percentile £21.50 £20.00 £21.30
UK excluding London median hourly rate £14.00 £14.00 £13.50
% change year-on-year - +3.70% -3.57%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 99,385 98,013 97,683
% of contract IT jobs with a recognized job title 94.73% 94.93% 94.79%
Number of daily rates quoted 65,815 64,975 63,714
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +4.29%
10th Percentile £270 £258 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £395
% change year-on-year +6.25% +1.27% +5.33%
Number of hourly rates quoted 3,045 2,860 3,314
UK median hourly rate £18.50 £18.70 £18.00
Median hourly rate % change year-on-year -1.07% +3.89% -
10th Percentile £11.00 £10.80 £10.50
90th Percentile £48.75 £47.85 £47.50
UK excluding London median hourly rate £17.50 £18.00 £17.50
% change year-on-year -2.78% +2.86% -

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support.

Contractor daily rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 14 December 2018.

Contractor daily rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support.

Contractor hourly rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 14 December 2018.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 339 £150 +9.09% 45
UK excluding London -6 206 £145 +16.00% 35
London +24 148 £158 +8.62% 12
South East +4 68 £150 +25.00% 11
North of England -17 50 £130 +4.00% 10
East of England +17 32 £150 +17.65% 2
North West +3 32 £145 -3.33% 5
Midlands -16 26 £150 +36.36% 7
West Midlands -18 21 £148 +34.09% 2
South West -32 17 £140 -16.42% 3
Yorkshire -34 16 £125 - 4
Scotland -10 9 £120 -7.69% 1
East Midlands +5 5 £168 +66.67% 5
Wales -31 3 £170 +7.94% 1
North East -1 2 £108 -23.94% 1
Northern Ireland - 1 - -

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 December 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support in the job title.

1 284 (80.68%) Windows
2 232 (65.91%) Active Directory
3 144 (40.91%) Microsoft
4 120 (34.09%) Office 365
5 112 (31.82%) Windows 7
6 110 (31.25%) Windows 10
7 94 (26.70%) Microsoft Office
8 63 (17.90%) ITIL
9 52 (14.77%) MS Exchange
10 41 (11.65%) Windows Server
11 37 (10.51%) Apple
11 37 (10.51%) Finance
12 33 (9.38%) DNS
13 31 (8.81%) DHCP
13 31 (8.81%) Citrix
14 30 (8.52%) Windows Server 2008
15 29 (8.24%) VoIP
16 27 (7.67%) VMware
17 26 (7.39%) Cisco
18 22 (6.25%) SCCM
18 22 (6.25%) TCP/IP
19 21 (5.97%) Problem-Solving
20 20 (5.68%) SLA
20 20 (5.68%) LAN
20 20 (5.68%) Firewall
21 19 (5.40%) WAN
21 19 (5.40%) Windows Server 2012
22 18 (5.11%) Skype
22 18 (5.11%) Android
22 18 (5.11%) VPN

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (14.77%) MS Exchange
2 17 (4.83%) Skype for Business
3 12 (3.41%) SharePoint
4 9 (2.56%) Exchange Server 2010
5 7 (1.99%) Exchange Server 2013
6 5 (1.42%) Exchange Server 2007
7 4 (1.14%) IIS
8 3 (0.85%) Blackberry Enterprise Server
8 3 (0.85%) Exchange Server 2003
8 3 (0.85%) IBM Notes
8 3 (0.85%) SharePoint Server
8 3 (0.85%) WordPress
9 2 (0.57%) CMS
9 2 (0.57%) Drupal
10 1 (0.28%) SharePoint 2013
10 1 (0.28%) SugarCRM
Applications
1 94 (26.70%) Microsoft Office
2 10 (2.84%) Microsoft Excel
3 5 (1.42%) Adobe Creative Suite
3 5 (1.42%) Microsoft PowerPoint
4 2 (0.57%) MS Visio
4 2 (0.57%) Photoshop
5 1 (0.28%) Adobe Illustrator
5 1 (0.28%) Adobe Premiere
Business Applications
1 1 (0.28%) Dynamics CRM
Cloud Services
1 120 (34.09%) Office 365
2 8 (2.27%) G Suite
2 8 (2.27%) Microsoft Azure
3 6 (1.70%) Azure Active Directory
4 2 (0.57%) Amazon AWS
4 2 (0.57%) OneDrive
4 2 (0.57%) SaaS
5 1 (0.28%) Google Cloud Platform
5 1 (0.28%) Salesforce Service Cloud
Communications & Networking
1 33 (9.38%) DNS
2 31 (8.81%) DHCP
3 29 (8.24%) VoIP
4 22 (6.25%) TCP/IP
5 20 (5.68%) Firewall
5 20 (5.68%) LAN
6 19 (5.40%) WAN
7 18 (5.11%) Skype
7 18 (5.11%) VPN
8 12 (3.41%) PBX
9 9 (2.56%) Remote Desktop
10 7 (1.99%) Cisco IOS
11 6 (1.70%) Internet
11 6 (1.70%) Wireless
12 5 (1.42%) Network Security
12 5 (1.42%) Telepresence
13 4 (1.14%) Intranet
14 3 (0.85%) VLAN
14 3 (0.85%) WebEx
14 3 (0.85%) Wi-Fi
Database & Business Intelligence
1 5 (1.42%) SQL Server
2 3 (0.85%) SQL Server 2008
3 1 (0.28%) Crystal Reports
3 1 (0.28%) Data Warehouse
3 1 (0.28%) MySQL
Development Applications
1 4 (1.14%) JIRA
General
1 37 (10.51%) Finance
2 15 (4.26%) Law
3 10 (2.84%) Legal
3 10 (2.84%) Manufacturing
4 9 (2.56%) French Language
4 9 (2.56%) Italian Language
4 9 (2.56%) Spanish Language
5 4 (1.14%) Advertising
5 4 (1.14%) Pharmaceutical
6 3 (0.85%) Banking
6 3 (0.85%) Publishing
6 3 (0.85%) Retail
7 2 (0.57%) German Language
7 2 (0.57%) Marketing
8 1 (0.28%) Aerospace
8 1 (0.28%) Financial Institution
8 1 (0.28%) Games
8 1 (0.28%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (0.57%) HTML
1 2 (0.57%) Web Services
2 1 (0.28%) .NET
2 1 (0.28%) 802.1X
2 1 (0.28%) ASP.NET
2 1 (0.28%) COM
2 1 (0.28%) Software Packaging
2 1 (0.28%) XMPP
Miscellaneous
1 12 (3.41%) Analytical Skills
2 10 (2.84%) Management Information System
2 10 (2.84%) Video Conferencing
3 9 (2.56%) Self-Motivation
4 8 (2.27%) Blackberry
5 7 (1.99%) iPhone
6 6 (1.70%) Smartphone
6 6 (1.70%) User Experience
7 5 (1.42%) Driving Licence
8 4 (1.14%) Fat Client
8 4 (1.14%) Thin Client
9 3 (0.85%) Chromecast
9 3 (0.85%) CMDB
9 3 (0.85%) iPad
9 3 (0.85%) Life Science
9 3 (0.85%) NHS
10 2 (0.57%) Handset
10 2 (0.57%) PDA
11 1 (0.28%) AS400
11 1 (0.28%) Device Driver
Operating Systems
1 284 (80.68%) Windows
2 112 (31.82%) Windows 7
3 110 (31.25%) Windows 10
4 41 (11.65%) Windows Server
5 30 (8.52%) Windows Server 2008
6 19 (5.40%) Windows Server 2012
7 18 (5.11%) Android
8 13 (3.69%) Windows 8
9 12 (3.41%) Apple iOS
10 9 (2.56%) Windows XP
11 7 (1.99%) Mac OS X
11 7 (1.99%) Windows Server 2003
12 6 (1.70%) Linux
13 2 (0.57%) Mac OS
14 1 (0.28%) NetWare
14 1 (0.28%) Ubuntu
14 1 (0.28%) Unix
14 1 (0.28%) Windows Phone
Processes & Methodologies
1 63 (17.90%) ITIL
2 21 (5.97%) Problem-Solving
3 15 (4.26%) Asset Management
4 12 (3.41%) Incident Management
4 12 (3.41%) Service Management
5 8 (2.27%) Data Protection
5 8 (2.27%) ITSM
5 8 (2.27%) Server Patching
6 7 (1.99%) Change Management
6 7 (1.99%) Migration
6 7 (1.99%) Service Delivery
7 6 (1.70%) Continuous Improvement
8 5 (1.42%) ITIL V3
8 5 (1.42%) Problem Management
8 5 (1.42%) Root Cause Analysis
8 5 (1.42%) Software Distribution
8 5 (1.42%) Time Management
9 4 (1.14%) Information Security
9 4 (1.14%) Kalman Filter
9 4 (1.14%) Line Management
Programming Languages
1 18 (5.11%) SQL
2 6 (1.70%) VBA
3 3 (0.85%) PowerShell
4 2 (0.57%) PHP
5 1 (0.28%) JavaScript
Qualifications
1 16 (4.55%) Microsoft Certification
2 12 (3.41%) Degree
2 12 (3.41%) DV Cleared
2 12 (3.41%) Security Cleared
3 10 (2.84%) A+ Certification
4 9 (2.56%) ITIL Foundation Certificate
5 7 (1.99%) SC Cleared
6 6 (1.70%) MCP
6 6 (1.70%) MCSA
6 6 (1.70%) MCSE
7 4 (1.14%) CCNA
7 4 (1.14%) Cisco Certification
7 4 (1.14%) DBS Check
7 4 (1.14%) Network+ Certification
8 2 (0.57%) MCDST
9 1 (0.28%) Computer Science Degree
9 1 (0.28%) ITIL Certification
9 1 (0.28%) Master's Degree
9 1 (0.28%) NVQ Level 3
Quality Assurance & Compliance
1 20 (5.68%) SLA
2 1 (0.28%) PMO
System Software
1 232 (65.91%) Active Directory
2 13 (3.69%) VMware Infrastructure
2 13 (3.69%) XenApp
3 11 (3.13%) XenDesktop
4 9 (2.56%) Hyper-V
5 4 (1.14%) Terminal Services
6 2 (0.57%) BitLocker
7 1 (0.28%) Microsoft App-V
7 1 (0.28%) VMware ESXi
7 1 (0.28%) VMware Server
7 1 (0.28%) vSphere
7 1 (0.28%) XenServer
Systems Management
1 22 (6.25%) SCCM
2 6 (1.70%) Backup Exec
3 3 (0.85%) McAfee ePO
4 2 (0.57%) AirWatch
4 2 (0.57%) Cisco CUCM
4 2 (0.57%) Cisco UCCX
4 2 (0.57%) Microsoft Intune
4 2 (0.57%) OVSD
4 2 (0.57%) Systems Management Server (SMS)
5 1 (0.28%) NetVault Backup
5 1 (0.28%) OpenView
5 1 (0.28%) SCOM
5 1 (0.28%) SCSM
5 1 (0.28%) WSUS
Vendors
1 144 (40.91%) Microsoft
2 37 (10.51%) Apple
3 31 (8.81%) Citrix
4 27 (7.67%) VMware
5 26 (7.39%) Cisco
6 10 (2.84%) Avaya
6 10 (2.84%) Sony
7 9 (2.56%) Adobe
7 9 (2.56%) Ivanti
8 8 (2.27%) HP
8 8 (2.27%) Mitel
9 7 (1.99%) McAfee
9 7 (1.99%) Polycom
9 7 (1.99%) Veeam
10 6 (1.70%) Google
11 4 (1.14%) Dell
11 4 (1.14%) MobileIron
11 4 (1.14%) ServiceNow
11 4 (1.14%) SolarWinds
11 4 (1.14%) Sophos