The median contractor rate for a 1st/2nd Line Support was £140 per day in advertised job vacancies during the 3 months to 28 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 467 488 457
Rank change year-on-year +21 -31  
Contract jobs requiring a 1st/2nd Line Support 141 153 188
As % of all contract IT jobs advertised in the UK 0.31% 0.29% 0.35%
As % of the Job Titles category 0.33% 0.30% 0.37%
Number of daily rates quoted 73 59 56
Median daily rate £140 £160 £130
Median daily rate % change year-on-year -12.50% +23.07%  
90% offered a daily rate of more than £110 £110 £113
10% offered a daily rate of more than £190 £226 £184
UK excluding London median daily rate £145 £150 £125
% change year-on-year -3.33% +20.00%  
Number of hourly rates quoted 28 40 67
Median hourly rate £14.50 £14.50 £15.00
Median hourly rate % change year-on-year - -3.33%  
90% offered a hourly rate of more than £11.00 £10.20 £11.50
10% offered a hourly rate of more than £19.00 £23.45 £22.50
UK excluding London median hourly rate £14.25 £14.50 £12.50
% change year-on-year -1.72% +16.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42733 51025 51236
As % of all contract IT job vacancies advertised in the UK 94.78% 95.23% 94.83%
Number of daily rates quoted 27760 33065 30937
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £560
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1481 1587 2052
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £19.63 £17.00
% change year-on-year -10.82% +15.44%  

1st/2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Support in the job title.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support.

Contractor daily rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support over the 3 months to 28 March 2017.

Contractor daily rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st/2nd Line Support.

Contractor hourly rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 129 £136 -14.84% 44
London +15 52 £135 -17.55% 14
South East +9 28 £150 -10.44% 10
Surrey +19 11 £155 -11.42% 1
East of England +1 11 £130 +4.00% 6
Yorkshire +17 10 £145 +20.83% 3
South West -10 10 £170 +36.00%
North West +32 9 £125 - 5
Cambridgeshire +12 8 £130 - 2
City of London -2 8 £110 -40.54% 4
West Midlands +15 6 £200 - 2
Buckinghamshire - 6 - - 1
South Yorkshire - 5 £165 - 1
Merseyside +5 4 £125 -
Oxfordshire -8 4 £150 - 4
Liverpool - 4 £125 -
Shropshire - 4 - -
Aylesbury - 4 - -
Huntingdon - 4 £130 -
Bristol +7 3 - -
West Yorkshire +6 3 £125 -3.84% 1
Devon -2 3 £170 -10.52%
Manchester - 3 £90 - 2
Doncaster - 3 - -
Farnham - 3 £123 - 1
Exeter - 3 £170 -
Berkshire +26 2 £110 -88.98% 3
Cheshire +25 2 - - 2
Scotland +20 2 £150 -42.85% 1
Kent +13 2 £105 -37.31%

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Support in the job title.

1 255 (85.57%) Windows
2 205 (68.79%) Active Directory
3 168 (56.38%) Windows 7
4 147 (49.33%) Microsoft
5 131 (43.96%) MS Office
6 77 (25.84%) ITIL
7 65 (21.81%) Windows 10
8 58 (19.46%) MS Excel
9 57 (19.13%) Office 365
10 55 (18.46%) MS Exchange
11 52 (17.45%) Windows Server
11 52 (17.45%) SLA
12 42 (14.09%) Apple
12 42 (14.09%) SCCM
13 41 (13.76%) VMware
14 37 (12.42%) Windows 8
15 35 (11.74%) VPN
16 34 (11.41%) Blackberry
17 33 (11.07%) WAN
17 33 (11.07%) Citrix
18 29 (9.73%) Windows Server 2008
18 29 (9.73%) Windows XP
19 27 (9.06%) Wireless
20 26 (8.72%) Cisco
20 26 (8.72%) Android
20 26 (8.72%) VMware Infrastructure
21 25 (8.39%) HP
21 25 (8.39%) LAN
21 25 (8.39%) Microsoft Certification
22 24 (8.05%) TCP/IP

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (18.46%) MS Exchange
2 20 (6.71%) Exchange Server 2010
3 19 (6.38%) Blackberry Enterprise Server
4 11 (3.69%) IBM Notes
4 11 (3.69%) Skype for Business
5 8 (2.68%) Exchange Server 2013
6 7 (2.35%) Exchange Server 2007
7 6 (2.01%) Exchange Server 2003
7 6 (2.01%) SharePoint
8 3 (1.01%) IIS
9 2 (0.67%) SharePoint 2010
10 1 (0.34%) CMS
10 1 (0.34%) WebSphere
Applications
1 131 (43.96%) MS Office
2 58 (19.46%) MS Excel
3 4 (1.34%) MS PowerPoint
4 1 (0.34%) Adobe Creative Suite
Business Applications
1 8 (2.68%) Eikon
2 2 (0.67%) thinkFolio
3 1 (0.34%) Dynamics CRM
3 1 (0.34%) Hyperion Planning
3 1 (0.34%) Lorenzo
3 1 (0.34%) Oracle 11i
3 1 (0.34%) Oracle Cash Management
3 1 (0.34%) Oracle EBS
3 1 (0.34%) Oracle EBS R12
3 1 (0.34%) Oracle Financials
3 1 (0.34%) Oracle General Ledger
3 1 (0.34%) Oracle iProcurement
3 1 (0.34%) Oracle Payables
3 1 (0.34%) Oracle Receivables
3 1 (0.34%) Payment Gateway
3 1 (0.34%) Visualfiles
Cloud Services
1 57 (19.13%) Office 365
2 6 (2.01%) Microsoft Azure
Communications & Networking
1 35 (11.74%) VPN
2 33 (11.07%) WAN
3 27 (9.06%) Wireless
4 25 (8.39%) LAN
5 24 (8.05%) TCP/IP
6 13 (4.36%) DHCP
6 13 (4.36%) DNS
7 9 (3.02%) Firewall
7 9 (3.02%) Wi-Fi
8 7 (2.35%) Remote Desktop
8 7 (2.35%) Skype
9 6 (2.01%) PBX
9 6 (2.01%) SAN
10 4 (1.34%) VLAN
11 3 (1.01%) Cisco IOS
11 3 (1.01%) Internet
12 2 (0.67%) ATM
12 2 (0.67%) LDAP
12 2 (0.67%) MPLS
12 2 (0.67%) VoIP
Database & Business Intelligence
1 9 (3.02%) SQL Server
2 2 (0.67%) SQL Server 2012
3 1 (0.34%) BusinessObjects
3 1 (0.34%) Crystal Reports
3 1 (0.34%) EDRMS
3 1 (0.34%) Electronic Patient Records
3 1 (0.34%) Essbase
3 1 (0.34%) Oracle Database
3 1 (0.34%) Oracle Database 11g
3 1 (0.34%) SQL Server 2005
3 1 (0.34%) SQL Server 2008
Development Applications
1 2 (0.67%) JIRA
2 1 (0.34%) Jenkins
2 1 (0.34%) Team Foundation Server
General
1 24 (8.05%) Finance
2 15 (5.03%) Retail
3 14 (4.70%) Banking
4 12 (4.03%) Telecoms
5 9 (3.02%) Law
6 8 (2.68%) Retail Banking
7 4 (1.34%) Legal
8 3 (1.01%) Local Government
8 3 (1.01%) Marketing
9 2 (0.67%) Advertising
9 2 (0.67%) Electronics
9 2 (0.67%) Investment Banking
9 2 (0.67%) Manufacturing
9 2 (0.67%) Publishing
10 1 (0.34%) Back Office
10 1 (0.34%) Financial Institution
10 1 (0.34%) Games
10 1 (0.34%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (0.67%) .NET
1 2 (0.67%) Web Services
2 1 (0.34%) Software Packaging
2 1 (0.34%) X-Windows
Miscellaneous
1 34 (11.41%) Blackberry
2 24 (8.05%) Smartphone
3 19 (6.38%) iPad
3 19 (6.38%) iPhone
4 16 (5.37%) Analytical Skills
5 14 (4.70%) RSA SecurID
6 8 (2.68%) Data Centre
6 8 (2.68%) Video Conferencing
7 4 (1.34%) BYOD
8 3 (1.01%) Management Information System
9 2 (0.67%) Driving Licence
9 2 (0.67%) EPoS
9 2 (0.67%) NHS
10 1 (0.34%) Computer Science
10 1 (0.34%) Enterprise Software
10 1 (0.34%) Fat Client
10 1 (0.34%) Handset
10 1 (0.34%) Private Cloud
10 1 (0.34%) Thin Client
10 1 (0.34%) User Experience
Operating Systems
1 255 (85.57%) Windows
2 168 (56.38%) Windows 7
3 65 (21.81%) Windows 10
4 52 (17.45%) Windows Server
5 37 (12.42%) Windows 8
6 29 (9.73%) Windows Server 2008
6 29 (9.73%) Windows XP
7 26 (8.72%) Android
8 21 (7.05%) Mac OS X
8 21 (7.05%) Windows Server 2003
9 13 (4.36%) Windows Server 2012
10 9 (3.02%) Mac OS
11 5 (1.68%) Apple iOS
12 3 (1.01%) Windows Vista
13 1 (0.34%) AIX
13 1 (0.34%) Linux
13 1 (0.34%) Unix
13 1 (0.34%) Windows 2000
13 1 (0.34%) Windows Mobile
Processes & Methodologies
1 77 (25.84%) ITIL
2 23 (7.72%) Incident Management
3 17 (5.70%) Service Management
4 14 (4.70%) Root Cause Analysis
5 12 (4.03%) Asset Management
5 12 (4.03%) ITIL V3
6 10 (3.36%) Information Security
6 10 (3.36%) Migration
6 10 (3.36%) Problem Management
7 8 (2.68%) Coaching
7 8 (2.68%) DNA
7 8 (2.68%) Network Management
7 8 (2.68%) Service Delivery
8 7 (2.35%) Change Management
8 7 (2.35%) ITSM
9 4 (1.34%) Software Deployment
9 4 (1.34%) Time Management
10 3 (1.01%) Change Control
10 3 (1.01%) Data Protection
10 3 (1.01%) Investment Management
Programming Languages
1 6 (2.01%) SQL
2 3 (1.01%) PowerShell
3 1 (0.34%) Java
3 1 (0.34%) PHP
3 1 (0.34%) VBScript
Qualifications
1 25 (8.39%) Microsoft Certification
2 18 (6.04%) ITIL Certification
3 11 (3.69%) MCSE
4 8 (2.68%) CCNA
4 8 (2.68%) Cisco Certification
5 7 (2.35%) MCP
6 4 (1.34%) DBS Check
6 4 (1.34%) Security Cleared
7 3 (1.01%) Degree
8 2 (0.67%) MCSA
8 2 (0.67%) SC Cleared
9 1 (0.34%) A+ Certification
9 1 (0.34%) CompTIA Security+
9 1 (0.34%) ECDL
9 1 (0.34%) ITIL Foundation Certificate
9 1 (0.34%) Network+ Certification
9 1 (0.34%) Security+ Certification
9 1 (0.34%) Server+ Certification
Quality Assurance & Compliance
1 52 (17.45%) SLA
2 1 (0.34%) Disclosure Scotland
2 1 (0.34%) Dodd-Frank
2 1 (0.34%) GxP
System Software
1 205 (68.79%) Active Directory
2 26 (8.72%) VMware Infrastructure
3 16 (5.37%) Virtual Desktop
4 11 (3.69%) vSphere
5 4 (1.34%) Hyper-V
6 2 (0.67%) XenApp
7 1 (0.34%) Microsoft App-V
7 1 (0.34%) Virtual Servers
7 1 (0.34%) VMware Workstation
7 1 (0.34%) XenDesktop
Systems Management
1 42 (14.09%) SCCM
2 2 (0.67%) AirWatch
2 2 (0.67%) Backup Exec
2 2 (0.67%) Jamf Pro
3 1 (0.34%) Dollar Universe
3 1 (0.34%) SCOM
3 1 (0.34%) SCOrch
3 1 (0.34%) ServiceCenter
Vendors
1 147 (49.33%) Microsoft
2 42 (14.09%) Apple
3 41 (13.76%) VMware
4 33 (11.07%) Citrix
5 26 (8.72%) Cisco
6 25 (8.39%) HP
7 22 (7.38%) Dell
8 14 (4.70%) Toshiba
9 13 (4.36%) LANDesk
10 12 (4.03%) Lotus
11 8 (2.68%) Bloomberg
11 8 (2.68%) Reuters
12 5 (1.68%) Google
12 5 (1.68%) Sophos
13 4 (1.34%) Altiris
13 4 (1.34%) Avaya
13 4 (1.34%) NetApp
14 3 (1.01%) Remedy
14 3 (1.01%) Wyse
15 2 (0.67%) Adobe
Farnham, Surrey
Brightred Resourcing Limited
Rate: From £100 to £120 per day
Posted: 16 hours ago
Cheshire
Senitor Associates
Rate: £12 - £18 per hour
Posted: 4 days ago
Peterborough, Cambridgeshire
Premier IT
Posted: 5 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £16.00 per hour
Posted: 5 days ago