Period
to 23 August 2017

The median contractor rate for a 1st/2nd Line Support was £145 per day in advertised job vacancies during the 6 months to 23 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK
6 months to
23 Aug 2017
Same period 2016 Same period 2015
Rank 593 592 488
Rank change year-on-year -1 -104 -13
Contract jobs requiring a 1st/2nd Line Support 249 302 430
As % of all contract IT jobs advertised in the UK 0.26% 0.28% 0.38%
As % of the Job Titles category 0.27% 0.29% 0.40%
Number of daily rates quoted 147 121 147
UK median daily rate £145 £140 £140
Median daily rate % change year-on-year +3.57% - +3.70%
10th Percentile £105 £100 £95
90th Percentile £209 £231 £224
UK excluding London median daily rate £125 £135 £123
% change year-on-year -7.41% +10.20% +2.08%
Number of hourly rates quoted 49 79 183
UK median hourly rate £14.50 £14.50 £15.00
Median hourly rate % change year-on-year - -3.33% -
10th Percentile £10.50 £10.50 £10.00
90th Percentile £22.00 £21.10 £22.60
UK excluding London median hourly rate £14.42 £14.00 £13.23
% change year-on-year +3.00% +5.86% -2.04%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 91123 102646 106818
% of contract IT jobs with a recognized job title 94.88% 94.94% 94.86%
Number of daily rates quoted 59200 66921 66780
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2782 3110 4140
UK median hourly rate £18.70 £19.00 £17.77
Median hourly rate % change year-on-year -1.58% +6.92% +4.53%
10th Percentile £10.80 £10.38 £10.50
90th Percentile £48.75 £46.69 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.22
% change year-on-year -5.26% +10.34% +2.99%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support.

Contractor daily rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 23 August 2017.

Contractor daily rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support.

Contractor hourly rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 23 August 2017.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 23 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 238 £148 +5.36% 40
UK excluding London +14 143 £125 -7.41% 31
London -8 106 £163 +16.07% 9
North of England +67 45 £134 +21.59% 9
South East +12 33 £140 -6.67% 12
Yorkshire +39 27 £138 +25.00% 4
East of England -20 19 £115 -13.21% 3
Midlands +21 18 £103 -29.14% 3
North West +24 17 £120 +18.52% 5
South West -8 17 £120 -40.00% 4
West Midlands +43 14 £138 +32.53% 2
Scotland +35 6 £100 +1.01%
Wales 0 5 £154 +13.89%
East Midlands -14 4 £98 -34.83% 1
North East - 1 £143 -

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 August 2017, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Support in the job title.

1 206 (82.73%) Windows
2 154 (61.85%) Active Directory
3 128 (51.41%) Windows 7
4 104 (41.77%) Microsoft
5 81 (32.53%) Microsoft Office
6 72 (28.92%) Windows 10
7 60 (24.10%) ITIL
8 47 (18.88%) Office 365
9 42 (16.87%) MS Exchange
10 34 (13.65%) Windows Server
10 34 (13.65%) Windows 8
11 31 (12.45%) Cisco
12 30 (12.05%) SLA
12 30 (12.05%) Citrix
13 28 (11.24%) VMware
14 27 (10.84%) VPN
15 25 (10.04%) SCCM
16 23 (9.24%) Windows Server 2008
17 22 (8.84%) Finance
18 21 (8.43%) Android
19 20 (8.03%) Apple
20 19 (7.63%) Blackberry
21 18 (7.23%) WAN
22 17 (6.83%) DHCP
23 16 (6.43%) DNS
23 16 (6.43%) TCP/IP
23 16 (6.43%) Windows Server 2012
24 15 (6.02%) Exchange Server 2010
24 15 (6.02%) Banking
24 15 (6.02%) iPhone

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (16.87%) MS Exchange
2 15 (6.02%) Exchange Server 2010
3 14 (5.62%) Skype for Business
4 9 (3.61%) IBM Notes
5 7 (2.81%) Blackberry Enterprise Server
6 6 (2.41%) SharePoint
7 4 (1.61%) Exchange Server 2013
8 3 (1.20%) Exchange Server 2007
9 2 (0.80%) Exchange Server 2003
9 2 (0.80%) WordPress
10 1 (0.40%) IIS
Applications
1 81 (32.53%) Microsoft Office
2 8 (3.21%) Microsoft Excel
3 7 (2.81%) Microsoft PowerPoint
4 3 (1.20%) MS Visio
5 1 (0.40%) Adobe Creative Suite
5 1 (0.40%) AutoCAD
Business Applications
1 8 (3.21%) Eikon
2 1 (0.40%) Dynamics AX
2 1 (0.40%) thinkFolio
Cloud Services
1 47 (18.88%) Office 365
2 2 (0.80%) G Suite
2 2 (0.80%) Microsoft Azure
2 2 (0.80%) SaaS
3 1 (0.40%) Amazon AWS
3 1 (0.40%) IaaS
3 1 (0.40%) PaaS
Communications & Networking
1 27 (10.84%) VPN
2 18 (7.23%) WAN
3 17 (6.83%) DHCP
4 16 (6.43%) DNS
4 16 (6.43%) TCP/IP
5 15 (6.02%) LAN
6 11 (4.42%) Wireless
7 10 (4.02%) Cisco IOS
7 10 (4.02%) Remote Desktop
8 8 (3.21%) Skype
9 7 (2.81%) Firewall
9 7 (2.81%) SAN
9 7 (2.81%) VoIP
9 7 (2.81%) Wi-Fi
10 6 (2.41%) VLAN
11 4 (1.61%) Broadband
12 3 (1.20%) Internet
13 2 (0.80%) Ethernet
13 2 (0.80%) IP Telephony
13 2 (0.80%) SMS
Database & Business Intelligence
1 8 (3.21%) SQL Server
2 3 (1.20%) SQL Server 2008
3 2 (0.80%) MySQL
4 1 (0.40%) Oracle Database
4 1 (0.40%) Oracle Database 11g
4 1 (0.40%) Oracle Database 12c
4 1 (0.40%) Oracle Exadata
4 1 (0.40%) Oracle9i Database
4 1 (0.40%) SQL Server 2012
Development Applications
1 1 (0.40%) Jenkins
1 1 (0.40%) JIRA
1 1 (0.40%) Team Foundation Server
General
1 22 (8.84%) Finance
2 15 (6.02%) Banking
3 13 (5.22%) Retail
4 8 (3.21%) Retail Banking
5 7 (2.81%) Law
5 7 (2.81%) Telecoms
6 5 (2.01%) Legal
7 4 (1.61%) Manufacturing
8 2 (0.80%) Dutch Language
8 2 (0.80%) Local Government
8 2 (0.80%) Publishing
9 1 (0.40%) Advertising
9 1 (0.40%) Front Office
Libraries, Frameworks & Software Standards
1 3 (1.20%) Software Packaging
2 2 (0.80%) .NET
3 1 (0.40%) Web Services
Miscellaneous
1 19 (7.63%) Blackberry
2 15 (6.02%) iPhone
3 8 (3.21%) BYOD
4 7 (2.81%) Management Information System
5 6 (2.41%) Analytical Skills
5 6 (2.41%) Driving Licence
5 6 (2.41%) Video Conferencing
6 5 (2.01%) iPad
7 3 (1.20%) Data Centre
8 2 (0.80%) Fat Client
8 2 (0.80%) Thin Client
9 1 (0.40%) CESG
9 1 (0.40%) Clustering
9 1 (0.40%) Computer Science
9 1 (0.40%) EPoS
9 1 (0.40%) Life Science
9 1 (0.40%) NHS
9 1 (0.40%) PDA
9 1 (0.40%) Replication
9 1 (0.40%) Smartphone
Operating Systems
1 206 (82.73%) Windows
2 128 (51.41%) Windows 7
3 72 (28.92%) Windows 10
4 34 (13.65%) Windows 8
4 34 (13.65%) Windows Server
5 23 (9.24%) Windows Server 2008
6 21 (8.43%) Android
7 16 (6.43%) Windows Server 2012
8 14 (5.62%) Windows XP
9 12 (4.82%) Mac OS
10 9 (3.61%) Mac OS X
11 7 (2.81%) Unix
12 5 (2.01%) Apple iOS
12 5 (2.01%) Windows Server 2003
13 4 (1.61%) Linux
14 3 (1.20%) Windows 2000
14 3 (1.20%) Windows Vista
15 2 (0.80%) Ubuntu
15 2 (0.80%) Windows Phone
16 1 (0.40%) Windows Mobile
Processes & Methodologies
1 60 (24.10%) ITIL
2 11 (4.42%) Service Management
3 9 (3.61%) Asset Management
3 9 (3.61%) Root Cause Analysis
4 8 (3.21%) Migration
5 7 (2.81%) Information Security
5 7 (2.81%) Problem Management
6 6 (2.41%) Incident Management
6 6 (2.41%) Mobile Device Management
7 5 (2.01%) Break/Fix
7 5 (2.01%) Change Management
7 5 (2.01%) Project Management
8 4 (1.61%) Server Patching
8 4 (1.61%) Time Management
9 3 (1.20%) ITIL V3
9 3 (1.20%) Server Building
9 3 (1.20%) Service Delivery
9 3 (1.20%) Stakeholder Management
9 3 (1.20%) Workflow
10 2 (0.80%) Risk Management
Programming Languages
1 8 (3.21%) SQL
2 2 (0.80%) PowerShell
3 1 (0.40%) Shell Script
Qualifications
1 14 (5.62%) ITIL Certification
2 13 (5.22%) Microsoft Certification
2 13 (5.22%) Security Cleared
3 8 (3.21%) SC Cleared
4 6 (2.41%) Cisco Certification
5 5 (2.01%) CCNA
5 5 (2.01%) MCP
6 4 (1.61%) Degree
6 4 (1.61%) DV Cleared
6 4 (1.61%) MCSA
6 4 (1.61%) MCSE
7 2 (0.80%) CCENT
7 2 (0.80%) HNC
7 2 (0.80%) NVQ Level 3
8 1 (0.40%) A+ Certification
8 1 (0.40%) Computer Science Degree
8 1 (0.40%) DBS Check
8 1 (0.40%) MCDST
8 1 (0.40%) MOS
Quality Assurance & Compliance
1 30 (12.05%) SLA
2 1 (0.40%) Dodd-Frank
2 1 (0.40%) PMO
System Software
1 154 (61.85%) Active Directory
2 13 (5.22%) VMware Infrastructure
3 10 (4.02%) vSphere
4 7 (2.81%) Virtual Desktop
5 4 (1.61%) Hyper-V
6 2 (0.80%) Microsoft Virtual Server
6 2 (0.80%) Virtual Machines
6 2 (0.80%) Virtual Servers
6 2 (0.80%) XenApp
7 1 (0.40%) Oracle RAC
7 1 (0.40%) VMware Server
7 1 (0.40%) XenDesktop
Systems Management
1 25 (10.04%) SCCM
2 3 (1.20%) AirWatch
2 3 (1.20%) Backup Exec
3 1 (0.40%) AppManager
3 1 (0.40%) Control-M
3 1 (0.40%) Data Guard
3 1 (0.40%) Dollar Universe
3 1 (0.40%) Enterprise Manager Cloud Control
3 1 (0.40%) Jamf Pro
3 1 (0.40%) MAILsweeper
3 1 (0.40%) McAfee ePO
3 1 (0.40%) NetBackup
3 1 (0.40%) Netcool
3 1 (0.40%) OpenView Configuration Management
3 1 (0.40%) Oracle Enterprise Manager
3 1 (0.40%) Oracle RMAN
3 1 (0.40%) SCOM
3 1 (0.40%) WSUS
3 1 (0.40%) ZABBIX
Vendors
1 104 (41.77%) Microsoft
2 31 (12.45%) Cisco
3 30 (12.05%) Citrix
4 28 (11.24%) VMware
5 20 (8.03%) Apple
6 11 (4.42%) Dell
7 10 (4.02%) LANDesk
8 9 (3.61%) Bloomberg
8 9 (3.61%) Lotus
9 8 (3.21%) Reuters
10 7 (2.81%) HP
11 5 (2.01%) Google
11 5 (2.01%) Sophos
12 3 (1.20%) Adobe
12 3 (1.20%) Avaya
12 3 (1.20%) iManage
12 3 (1.20%) NetApp
12 3 (1.20%) ServiceNow
12 3 (1.20%) Symantec
13 2 (0.80%) Samsung