1st/2nd Line Support
UK
The median 1st/2nd Line Support daily rate in the UK is £211, according to job vacancies posted in the 6 months leading up to 1 May 2025.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 1 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 489 | 502 | 623 |
| Rank change year-on-year | +13 | +121 | +51 |
| Contract jobs requiring a 1st/2nd Line Support | 31 | 80 | 95 |
| As % of all contract jobs advertised in the UK | 0.11% | 0.18% | 0.16% |
| As % of the Job Titles category | 0.11% | 0.20% | 0.17% |
| Number of daily rates quoted | 22 | 69 | 65 |
| 10th Percentile | £130 | £139 | £150 |
| 25th Percentile | £158 | £180 | £163 |
| Median daily rate (50th Percentile) | £211 | £200 | £200 |
| Median % change year-on-year | +5.63% | - | +17.65% |
| 75th Percentile | £255 | £230 | £250 |
| 90th Percentile | £307 | £255 | £300 |
| UK excluding London median daily rate | £180 | £200 | £190 |
| % change year-on-year | -10.00% | +5.26% | +18.75% |
| Number of hourly rates quoted | 3 | 4 | 8 |
| 10th Percentile | £19.60 | - | £16.64 |
| 25th Percentile | £21.25 | £17.72 | £17.22 |
| Median hourly rate | £24.00 | £18.00 | £18.75 |
| Median % change year-on-year | +33.37% | -4.03% | +4.17% |
| 75th Percentile | £24.33 | £19.64 | £20.00 |
| 90th Percentile | £24.53 | £22.11 | £24.50 |
| UK excluding London median hourly rate | £21.58 | £18.00 | £18.75 |
| % change year-on-year | +19.92% | -4.03% | +4.17% |
All Contract IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK with a recognized job title | 27,084 | 40,415 | 56,464 |
| % of contract IT jobs with a recognized job title | 92.52% | 92.78% | 94.61% |
| Number of daily rates quoted | 17,692 | 26,309 | 39,470 |
| 10th Percentile | £300 | £275 | £313 |
| 25th Percentile | £406 | £410 | £425 |
| Median daily rate (50th Percentile) | £515 | £525 | £540 |
| Median % change year-on-year | -1.90% | -2.78% | +2.86% |
| 75th Percentile | £625 | £638 | £650 |
| 90th Percentile | £738 | £750 | £750 |
| UK excluding London median daily rate | £475 | £492 | £500 |
| % change year-on-year | -3.46% | -1.60% | +5.26% |
| Number of hourly rates quoted | 1,035 | 2,664 | 1,570 |
| 10th Percentile | £14.07 | £12.86 | £14.29 |
| 25th Percentile | £18.50 | £16.30 | £19.50 |
| Median hourly rate | £29.00 | £36.42 | £45.00 |
| Median % change year-on-year | -20.37% | -19.07% | +91.49% |
| 75th Percentile | £62.50 | £60.75 | £65.75 |
| 90th Percentile | £75.00 | £72.50 | £75.75 |
| UK excluding London median hourly rate | £28.00 | £39.55 | £42.50 |
| % change year-on-year | -29.20% | -6.94% | +117.95% |
1st/2nd Line Support
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support.
1st/2nd Line Support
Daily Rate Histogram
Daily rate distribution for jobs citing 1st/2nd Line Support over the 6 months to 1 May 2025.
1st/2nd Line Support
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support.
1st/2nd Line Support
Top 14 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +12 | 30 | £211 | +5.63% | 15 |
| UK excluding London | +33 | 20 | £180 | -10.00% | 14 |
| London | +19 | 11 | £255 | +27.50% | 2 |
| Midlands | +12 | 7 | £150 | -25.00% | |
| South East | +45 | 6 | £203 | -5.81% | 4 |
| Work from Home | +38 | 6 | £255 | - | 5 |
| West Midlands | +6 | 5 | £150 | -25.00% | |
| South West | +40 | 3 | £190 | +2.70% | 3 |
| North of England | +10 | 2 | £210 | +10.53% | 5 |
| East Midlands | +8 | 2 | £165 | -17.50% | |
| East of England | +30 | 1 | £180 | - | 1 |
| Yorkshire | +8 | 1 | - | - | 2 |
| North West | +8 | 1 | £210 | +11.26% | 3 |
| Wales | - | 1 | - | - |
1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 1 May 2025, 1st/2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support in the job title.
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1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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