Period
to 21 September 2018

The median contractor rate for a 1st/2nd Line Support was £150 per day in advertised job vacancies during the 6 months to 21 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK
6 months to
21 Sep 2018
Same period 2017 Same period 2016
Rank 571 617 594
Rank change year-on-year +46 -23 -80
Contract jobs requiring a 1st/2nd Line Support 332 248 316
As % of all contract IT jobs advertised in the UK 0.32% 0.25% 0.29%
As % of the Job Titles category 0.34% 0.26% 0.31%
Number of daily rates quoted 176 145 144
UK median daily rate £150 £140 £150
Median daily rate % change year-on-year +7.14% -6.67% +7.14%
10th Percentile £105 £104 £101
90th Percentile £214 £205 £238
UK excluding London median daily rate £133 £125 £150
% change year-on-year +6.00% -16.67% +22.45%
Number of hourly rates quoted 51 56 73
UK median hourly rate £15.00 £14.50 £15.00
Median hourly rate % change year-on-year +3.45% -3.33% +3.45%
10th Percentile £10.75 £11.00 £10.65
90th Percentile £30.25 £20.88 £22.40
UK excluding London median hourly rate £14.50 £14.30 £14.00
% change year-on-year +1.43% +2.11% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97,377 93,786 102,104
% of contract IT jobs with a recognized job title 94.78% 94.92% 94.88%
Number of daily rates quoted 63,913 61,292 66,691
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £625 £600
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56% +4.00%
Number of hourly rates quoted 3,178 2,813 3,183
UK median hourly rate £18.00 £18.70 £19.00
Median hourly rate % change year-on-year -3.74% -1.58% +5.67%
10th Percentile £11.00 £10.75 £10.30
90th Percentile £48.75 £48.75 £46.65
UK excluding London median hourly rate £17.50 £18.00 £18.63
% change year-on-year -2.78% -3.36% +6.43%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support.

Contractor daily rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 21 September 2018.

Contractor daily rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support.

Contractor hourly rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 21 September 2018.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 21 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 322 £150 +3.45% 49
UK excluding London +21 181 £133 +6.00% 35
London +33 147 £155 -4.62% 14
South East +19 63 £133 -5.36% 10
North of England -25 41 £138 +2.80% 17
North West -1 31 £155 +3.33% 12
Midlands -4 29 £125 +19.05% 6
East of England +9 27 £120 +4.35%
West Midlands -10 24 £125 -9.09% 5
South West -11 15 £140 +20.43% 2
Yorkshire -31 10 £125 - 4
East Midlands +9 5 £145 +44.28% 1
Scotland -20 4 £118 +6.97%
Wales -25 1 - -
Northern Ireland - 1 - -

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 September 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support in the job title.

1 238 (71.69%) Windows
2 218 (65.66%) Active Directory
3 123 (37.05%) Microsoft
4 109 (32.83%) Office 365
5 93 (28.01%) Windows 7
6 86 (25.90%) Windows 10
7 80 (24.10%) Microsoft Office
8 54 (16.27%) ITIL
9 51 (15.36%) MS Exchange
10 50 (15.06%) Finance
11 48 (14.46%) Windows Server
12 37 (11.14%) Apple
13 32 (9.64%) SCCM
14 31 (9.34%) DNS
15 30 (9.04%) VoIP
16 29 (8.73%) Citrix
17 28 (8.43%) DHCP
18 27 (8.13%) Windows Server 2008
19 26 (7.83%) VMware
20 24 (7.23%) TCP/IP
20 24 (7.23%) SLA
20 24 (7.23%) Skype for Business
21 23 (6.93%) Windows Server 2012
21 23 (6.93%) Skype
21 23 (6.93%) Cisco
21 23 (6.93%) LAN
22 21 (6.33%) Asset Management
23 19 (5.72%) Law
23 19 (5.72%) Firewall
24 18 (5.42%) Exchange Server 2010

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (15.36%) MS Exchange
2 24 (7.23%) Skype for Business
3 18 (5.42%) Exchange Server 2010
4 12 (3.61%) SharePoint
5 6 (1.81%) Exchange Server 2013
6 2 (0.60%) CMS
6 2 (0.60%) Drupal
6 2 (0.60%) Exchange Server 2007
6 2 (0.60%) IBM Notes
6 2 (0.60%) WordPress
7 1 (0.30%) Blackberry Enterprise Server
7 1 (0.30%) Exchange Server 2003
7 1 (0.30%) IIS
7 1 (0.30%) SharePoint 2013
7 1 (0.30%) SharePoint Server
7 1 (0.30%) SugarCRM
7 1 (0.30%) WebSphere
Applications
1 80 (24.10%) Microsoft Office
2 12 (3.61%) Microsoft Excel
3 10 (3.01%) Microsoft PowerPoint
4 3 (0.90%) Adobe Creative Suite
5 2 (0.60%) Microsoft Project
5 2 (0.60%) Photoshop
6 1 (0.30%) Adobe Illustrator
6 1 (0.30%) Adobe Premiere
6 1 (0.30%) MS Visio
Business Applications
1 2 (0.60%) Dynamics CRM
Cloud Services
1 109 (32.83%) Office 365
2 7 (2.11%) G Suite
3 5 (1.51%) Microsoft Azure
4 2 (0.60%) Azure Active Directory
5 1 (0.30%) Amazon AWS
5 1 (0.30%) Dynamics 365
5 1 (0.30%) Google Cloud Platform
5 1 (0.30%) OneDrive
5 1 (0.30%) SaaS
5 1 (0.30%) Salesforce Service Cloud
5 1 (0.30%) Yammer
Communications & Networking
1 31 (9.34%) DNS
2 30 (9.04%) VoIP
3 28 (8.43%) DHCP
4 24 (7.23%) TCP/IP
5 23 (6.93%) LAN
5 23 (6.93%) Skype
6 19 (5.72%) Firewall
7 18 (5.42%) WAN
8 14 (4.22%) VPN
9 10 (3.01%) Remote Desktop
10 8 (2.41%) PBX
11 6 (1.81%) Cisco IOS
11 6 (1.81%) Internet
12 5 (1.51%) SMS
12 5 (1.51%) Wireless
13 4 (1.20%) Telepresence
14 3 (0.90%) Intranet
14 3 (0.90%) Network Security
14 3 (0.90%) WebEx
15 2 (0.60%) SAN
Database & Business Intelligence
1 3 (0.90%) SQL Server
2 1 (0.30%) DB2
2 1 (0.30%) MySQL
2 1 (0.30%) SQL Server 2008
Development Applications
1 3 (0.90%) JIRA
2 1 (0.30%) MSI
2 1 (0.30%) WinDbg
General
1 50 (15.06%) Finance
2 19 (5.72%) Law
3 8 (2.41%) Legal
4 7 (2.11%) French Language
4 7 (2.11%) Italian Language
4 7 (2.11%) Spanish Language
5 6 (1.81%) Manufacturing
6 5 (1.51%) Telecoms
7 4 (1.20%) Advertising
8 3 (0.90%) Banking
8 3 (0.90%) Publishing
9 2 (0.60%) German Language
9 2 (0.60%) Marketing
9 2 (0.60%) Pharmaceutical
10 1 (0.30%) Games
10 1 (0.30%) Investment Banking
10 1 (0.30%) Retail
Libraries, Frameworks & Software Standards
1 3 (0.90%) Software Packaging
2 2 (0.60%) HTML
3 1 (0.30%) COM
3 1 (0.30%) XMPP
Miscellaneous
1 14 (4.22%) Analytical Skills
2 11 (3.31%) iPhone
2 11 (3.31%) Self-Motivation
3 9 (2.71%) iPad
3 9 (2.71%) Video Conferencing
4 7 (2.11%) Management Information System
5 6 (1.81%) Smartphone
6 5 (1.51%) Computer Science
7 4 (1.20%) Blackberry
7 4 (1.20%) Driving Licence
7 4 (1.20%) Fat Client
7 4 (1.20%) Thin Client
7 4 (1.20%) User Experience
8 3 (0.90%) Chromecast
8 3 (0.90%) Fintech
8 3 (0.90%) Life Science
9 2 (0.60%) Fixed Income
9 2 (0.60%) Handset
9 2 (0.60%) NHS
9 2 (0.60%) Replication
Operating Systems
1 238 (71.69%) Windows
2 93 (28.01%) Windows 7
3 86 (25.90%) Windows 10
4 48 (14.46%) Windows Server
5 27 (8.13%) Windows Server 2008
6 23 (6.93%) Windows Server 2012
7 14 (4.22%) Apple iOS
8 12 (3.61%) Android
8 12 (3.61%) Windows 8
9 10 (3.01%) Windows XP
10 8 (2.41%) Mac OS X
11 5 (1.51%) Mac OS
12 3 (0.90%) Linux
12 3 (0.90%) Windows Server 2003
13 1 (0.30%) AIX
13 1 (0.30%) Windows Mobile
13 1 (0.30%) Windows Phone
Processes & Methodologies
1 54 (16.27%) ITIL
2 21 (6.33%) Asset Management
3 15 (4.52%) Problem-Solving
4 13 (3.92%) Incident Management
5 10 (3.01%) Problem Management
6 9 (2.71%) Service Management
7 8 (2.41%) Migration
8 7 (2.11%) Change Management
8 7 (2.11%) Service Delivery
8 7 (2.11%) Time Management
9 6 (1.81%) ITSM
10 5 (1.51%) Root Cause Analysis
11 4 (1.20%) Continuous Improvement
11 4 (1.20%) CRM
11 4 (1.20%) Data Protection
11 4 (1.20%) ITIL V3
11 4 (1.20%) Line Management
11 4 (1.20%) Proactive Monitoring
11 4 (1.20%) Statistics
12 3 (0.90%) Knowledge Management
Programming Languages
1 8 (2.41%) SQL
2 1 (0.30%) PHP
2 1 (0.30%) PowerShell
2 1 (0.30%) VBA
Qualifications
1 13 (3.92%) Degree
2 10 (3.01%) Microsoft Certification
3 9 (2.71%) Security Cleared
4 8 (2.41%) A+ Certification
4 8 (2.41%) DBS Check
5 7 (2.11%) ITIL Foundation Certificate
6 6 (1.81%) SC Cleared
7 4 (1.20%) CCNA
7 4 (1.20%) Cisco Certification
7 4 (1.20%) MCP
7 4 (1.20%) MCSA
7 4 (1.20%) Network+ Certification
8 2 (0.60%) DV Cleared
8 2 (0.60%) ITIL Certification
9 1 (0.30%) Computer Science Degree
9 1 (0.30%) CTC Cleared
9 1 (0.30%) HNC
9 1 (0.30%) Master's Degree
9 1 (0.30%) MCDST
9 1 (0.30%) NVQ Level 3
Quality Assurance & Compliance
1 24 (7.23%) SLA
2 3 (0.90%) Sarbanes-Oxley
System Software
1 218 (65.66%) Active Directory
2 16 (4.82%) VMware Infrastructure
3 8 (2.41%) Hyper-V
4 7 (2.11%) XenDesktop
5 6 (1.81%) XenApp
6 4 (1.20%) Terminal Services
6 4 (1.20%) VMware Workstation
7 3 (0.90%) BitLocker
8 2 (0.60%) IAG
8 2 (0.60%) Virtual Machines
8 2 (0.60%) XenServer
9 1 (0.30%) Microsoft App-V
9 1 (0.30%) VMware ESXi
Systems Management
1 32 (9.64%) SCCM
2 5 (1.51%) Systems Management Server (SMS)
3 4 (1.20%) Microsoft Intune
4 3 (0.90%) Backup Exec
4 3 (0.90%) WSUS
5 1 (0.30%) AirWatch
5 1 (0.30%) McAfee ePO
5 1 (0.30%) Perfmon
5 1 (0.30%) Tivoli
Vendors
1 123 (37.05%) Microsoft
2 37 (11.14%) Apple
3 29 (8.73%) Citrix
4 26 (7.83%) VMware
5 23 (6.93%) Cisco
6 18 (5.42%) Sony
7 13 (3.92%) HP
8 8 (2.41%) Avaya
8 8 (2.41%) Google
8 8 (2.41%) Mitel
8 8 (2.41%) Polycom
9 7 (2.11%) Adobe
10 6 (1.81%) Dell
11 5 (1.51%) Ivanti
11 5 (1.51%) McAfee
12 4 (1.20%) Altiris
12 4 (1.20%) ServiceNow
12 4 (1.20%) SolarWinds
13 3 (0.90%) Remedy
13 3 (0.90%) Sophos