Period
to 21 October 2017

The median contractor rate for a 1st/2nd Line Support was £140 per day in advertised job vacancies during the 6 months to 21 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 618 575 506
Rank change year-on-year -43 -69 -35
Contract jobs requiring a 1st/2nd Line Support 262 324 440
As % of all contract IT jobs advertised in the UK 0.26% 0.31% 0.39%
As % of the Job Titles category 0.28% 0.32% 0.41%
Number of daily rates quoted 145 159 162
UK median daily rate £140 £150 £141
Median daily rate % change year-on-year -6.67% +6.19% +0.89%
10th Percentile £101 £100 £95
90th Percentile £205 £238 £240
UK excluding London median daily rate £140 £150 £125
% change year-on-year -6.67% +20.00% -0.99%
Number of hourly rates quoted 71 75 189
UK median hourly rate £15.00 £15.00 £14.50
Median hourly rate % change year-on-year - +3.45% +3.57%
10th Percentile £11.00 £10.50 £10.00
90th Percentile £21.75 £22.18 £20.00
UK excluding London median hourly rate £14.30 £14.00 £14.00
% change year-on-year +2.11% - +3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94181 100639 108360
% of contract IT jobs with a recognized job title 94.82% 94.77% 94.95%
Number of daily rates quoted 61868 65556 68886
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +6.38%
Number of hourly rates quoted 2802 3285 4159
UK median hourly rate £18.70 £18.39 £18.00
Median hourly rate % change year-on-year +1.71% +2.14% +9.09%
10th Percentile £10.86 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support.

Contractor daily rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 21 October 2017.

Contractor daily rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support.

Contractor hourly rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 21 October 2017.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 248 £145 -3.33% 32
UK excluding London -1 155 £140 -6.67% 21
London -15 105 £150 +7.14% 11
North of England +77 49 £149 +19.00% 2
South East +7 41 £139 -7.50% 10
Yorkshire +43 31 £125 +8.70% 1
Midlands +40 21 £108 -28.33% 2
North West +13 17 £180 +2.86% 1
South West -4 17 £160 -13.51% 1
East of England -26 15 £138 -14.06% 6
West Midlands +33 13 £110 +2.33% 1
East Midlands +1 8 £101 -33.55% 1
Scotland +20 7 £115 -3.77%
Wales +4 6 £154 -6.82%
North East +65 1 £143 -5.00%

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2017, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Support in the job title.

1 215 (82.06%) Windows
2 156 (59.54%) Active Directory
3 135 (51.53%) Windows 7
4 108 (41.22%) Microsoft
5 88 (33.59%) Microsoft Office
6 84 (32.06%) Windows 10
7 64 (24.43%) Office 365
8 58 (22.14%) ITIL
9 43 (16.41%) Windows 8
10 36 (13.74%) Apple
11 32 (12.21%) Windows Server
12 31 (11.83%) MS Exchange
13 29 (11.07%) Citrix
13 29 (11.07%) SCCM
14 27 (10.31%) Android
15 26 (9.92%) VPN
16 23 (8.78%) SLA
16 23 (8.78%) Windows Server 2008
17 22 (8.40%) Finance
17 22 (8.40%) Cisco
18 21 (8.02%) Blackberry
19 20 (7.63%) VMware
20 19 (7.25%) iPhone
20 19 (7.25%) WAN
21 18 (6.87%) LAN
22 17 (6.49%) Windows XP
22 17 (6.49%) Windows Server 2012
23 16 (6.11%) TCP/IP
23 16 (6.11%) Microsoft Certification
23 16 (6.11%) Banking

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (11.83%) MS Exchange
2 11 (4.20%) Skype for Business
3 9 (3.44%) Exchange Server 2010
3 9 (3.44%) IBM Notes
4 8 (3.05%) SharePoint
5 6 (2.29%) Blackberry Enterprise Server
6 3 (1.15%) Exchange Server 2007
7 2 (0.76%) Exchange Server 2003
7 2 (0.76%) Exchange Server 2013
7 2 (0.76%) WordPress
8 1 (0.38%) IIS
8 1 (0.38%) SharePoint Server
Applications
1 88 (33.59%) Microsoft Office
2 15 (5.73%) Microsoft Excel
3 11 (4.20%) Microsoft PowerPoint
4 3 (1.15%) MS Visio
5 1 (0.38%) AutoCAD
Business Applications
1 8 (3.05%) Eikon
2 1 (0.38%) Dynamics AX
Cloud Services
1 64 (24.43%) Office 365
2 4 (1.53%) Microsoft Azure
3 2 (0.76%) G Suite
3 2 (0.76%) SaaS
4 1 (0.38%) Amazon AWS
4 1 (0.38%) Azure Active Directory
4 1 (0.38%) IaaS
4 1 (0.38%) PaaS
Communications & Networking
1 26 (9.92%) VPN
2 19 (7.25%) WAN
3 18 (6.87%) LAN
4 16 (6.11%) TCP/IP
5 14 (5.34%) DHCP
5 14 (5.34%) Wireless
6 13 (4.96%) DNS
7 12 (4.58%) Remote Desktop
8 10 (3.82%) Cisco IOS
9 8 (3.05%) Internet
10 7 (2.67%) Wi-Fi
11 6 (2.29%) Skype
12 5 (1.91%) Broadband
12 5 (1.91%) VoIP
13 4 (1.53%) Firewall
13 4 (1.53%) VLAN
14 3 (1.15%) IP Telephony
14 3 (1.15%) SMS
15 2 (0.76%) CTI
15 2 (0.76%) Ethernet
Database & Business Intelligence
1 5 (1.91%) SQL Server
2 2 (0.76%) MySQL
2 2 (0.76%) SQL Server 2008
3 1 (0.38%) Oracle Database
3 1 (0.38%) Oracle Database 11g
3 1 (0.38%) Oracle Database 12c
3 1 (0.38%) Oracle Exadata
3 1 (0.38%) Oracle9i Database
General
1 22 (8.40%) Finance
2 16 (6.11%) Banking
3 10 (3.82%) Law
4 9 (3.44%) Manufacturing
5 8 (3.05%) Retail Banking
6 6 (2.29%) Legal
6 6 (2.29%) Retail
6 6 (2.29%) Telecoms
7 2 (0.76%) Publishing
8 1 (0.38%) Dutch Language
8 1 (0.38%) Front Office
Libraries, Frameworks & Software Standards
1 3 (1.15%) Software Packaging
2 1 (0.38%) .NET
Miscellaneous
1 21 (8.02%) Blackberry
2 19 (7.25%) iPhone
3 9 (3.44%) Driving Licence
4 8 (3.05%) BYOD
4 8 (3.05%) Video Conferencing
5 7 (2.67%) iPad
6 6 (2.29%) Management Information System
6 6 (2.29%) Smartphone
7 5 (1.91%) Analytical Skills
8 3 (1.15%) Data Centre
9 2 (0.76%) Fat Client
9 2 (0.76%) FMCG
9 2 (0.76%) Life Science
9 2 (0.76%) Thin Client
10 1 (0.38%) CESG
10 1 (0.38%) Clustering
10 1 (0.38%) Computer Science
10 1 (0.38%) Oracle Exalogic
10 1 (0.38%) PDA
10 1 (0.38%) Replication
Operating Systems
1 215 (82.06%) Windows
2 135 (51.53%) Windows 7
3 84 (32.06%) Windows 10
4 43 (16.41%) Windows 8
5 32 (12.21%) Windows Server
6 27 (10.31%) Android
7 23 (8.78%) Windows Server 2008
8 17 (6.49%) Windows Server 2012
8 17 (6.49%) Windows XP
9 12 (4.58%) Mac OS
10 8 (3.05%) Apple iOS
10 8 (3.05%) Mac OS X
11 7 (2.67%) Unix
12 4 (1.53%) Linux
12 4 (1.53%) Windows Server 2003
13 3 (1.15%) Windows 2000
14 2 (0.76%) Ubuntu
14 2 (0.76%) Windows Phone
14 2 (0.76%) Windows Vista
15 1 (0.38%) Windows Mobile
Processes & Methodologies
1 58 (22.14%) ITIL
2 11 (4.20%) Mobile Device Management
3 9 (3.44%) Incident Management
3 9 (3.44%) Service Management
4 8 (3.05%) Asset Management
4 8 (3.05%) Time Management
5 7 (2.67%) Root Cause Analysis
6 6 (2.29%) Change Management
6 6 (2.29%) Information Security
6 6 (2.29%) Problem Management
6 6 (2.29%) Service Delivery
7 5 (1.91%) Project Management
8 4 (1.53%) Break/Fix
8 4 (1.53%) Server Patching
9 3 (1.15%) E-Commerce
9 3 (1.15%) Hardware Maintenance
9 3 (1.15%) Server Building
9 3 (1.15%) Software Licensing
9 3 (1.15%) Stakeholder Management
9 3 (1.15%) Workflow
Programming Languages
1 8 (3.05%) SQL
2 1 (0.38%) Shell Script
Qualifications
1 16 (6.11%) Microsoft Certification
2 13 (4.96%) Security Cleared
3 10 (3.82%) ITIL Certification
4 8 (3.05%) SC Cleared
5 7 (2.67%) Degree
6 6 (2.29%) MCSA
7 5 (1.91%) DV Cleared
8 4 (1.53%) MCP
9 2 (0.76%) CCENT
9 2 (0.76%) Cisco Certification
9 2 (0.76%) HNC
9 2 (0.76%) NVQ Level 3
10 1 (0.38%) A+ Certification
10 1 (0.38%) CCNA
10 1 (0.38%) Computer Science Degree
10 1 (0.38%) DBS Check
10 1 (0.38%) ITIL Foundation Certificate
10 1 (0.38%) MCDST
10 1 (0.38%) MCSE
10 1 (0.38%) MOS
Quality Assurance & Compliance
1 23 (8.78%) SLA
2 1 (0.38%) PMO
System Software
1 156 (59.54%) Active Directory
2 11 (4.20%) VMware Infrastructure
3 7 (2.67%) vSphere
4 5 (1.91%) Virtual Desktop
5 3 (1.15%) Hyper-V
6 2 (0.76%) Microsoft Virtual Server
6 2 (0.76%) Virtual Machines
6 2 (0.76%) Virtual Servers
7 1 (0.38%) Oracle RAC
7 1 (0.38%) XenApp
7 1 (0.38%) XenDesktop
Systems Management
1 29 (11.07%) SCCM
2 3 (1.15%) AirWatch
3 2 (0.76%) Backup Exec
4 1 (0.38%) AppManager
4 1 (0.38%) Cisco CUCM
4 1 (0.38%) Control-M
4 1 (0.38%) Data Guard
4 1 (0.38%) Enterprise Manager Cloud Control
4 1 (0.38%) Jamf Pro
4 1 (0.38%) MAILsweeper
4 1 (0.38%) McAfee ePO
4 1 (0.38%) NetBackup
4 1 (0.38%) Netcool
4 1 (0.38%) OpenView Configuration Management
4 1 (0.38%) Oracle Enterprise Manager
4 1 (0.38%) Oracle RMAN
4 1 (0.38%) SCOM
4 1 (0.38%) ZABBIX
Vendors
1 108 (41.22%) Microsoft
2 36 (13.74%) Apple
3 29 (11.07%) Citrix
4 22 (8.40%) Cisco
5 20 (7.63%) VMware
6 10 (3.82%) Bloomberg
6 10 (3.82%) Dell
7 9 (3.44%) LANDesk
7 9 (3.44%) Lotus
8 8 (3.05%) Reuters
9 7 (2.67%) HP
10 6 (2.29%) Avaya
11 4 (1.53%) Google
11 4 (1.53%) ServiceNow
11 4 (1.53%) Symantec
12 2 (0.76%) Bomgar
12 2 (0.76%) iManage
12 2 (0.76%) McAfee
12 2 (0.76%) Remedy
12 2 (0.76%) Sophos