The median contractor rate for a 1st/2nd Line Support was £140 per day in advertised job vacancies during the 3 months to 23 May 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK
3 months to
23 May 2017
Same period 2016 Same period 2015
Rank 489 504 418
Rank change year-on-year +15 -86  
Contract jobs requiring a 1st/2nd Line Support 92 146 218
As % of all contract IT jobs advertised in the UK 0.21% 0.27% 0.40%
As % of the Job Titles category 0.22% 0.29% 0.42%
Number of daily rates quoted 53 55 59
Median daily rate £140 £150 £130
Median daily rate % change year-on-year -6.66% +15.38%  
90% offered a daily rate of more than £110 £115 £100
10% offered a daily rate of more than £190 £220 £177
UK excluding London median daily rate £133 £135 £123
% change year-on-year -1.85% +10.20%  
Number of hourly rates quoted 14 38 97
Median hourly rate £14.42 £14.25 £15.00
Median hourly rate % change year-on-year +1.19% -5.00%  
90% offered a hourly rate of more than £11.00 £10.90 £10.00
10% offered a hourly rate of more than £18.85 £20.03 £22.50
UK excluding London median hourly rate £14.34 £14.00 £12.50
% change year-on-year +2.42% +12.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42472 50787 52200
As % of all contract IT job vacancies advertised in the UK 94.75% 94.99% 94.84%
Number of daily rates quoted 27448 33138 32083
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 1310 1476 2091
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £41.72
UK excluding London median hourly rate £17.77 £17.50 £16.00
% change year-on-year +1.54% +9.37%  

1st/2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Support in the job title.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support.

Contractor daily rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support over the 3 months to 23 May 2017.

Contractor daily rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support.

Contractor hourly rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 3 months to 23 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 88 £145 -3.33% 40
London -8 40 £155 +3.33% 14
South East +23 12 £155 +3.33% 6
Yorkshire +21 11 £125 - 3
East of England -3 8 £126 +5.20% 2
City of London 0 7 £110 -20.00% 1
West Midlands +27 6 - - 6
South West +6 6 £113 +2.27% 3
Cambridgeshire +11 5 £140 - 1
South Yorkshire +5 5 £165 -
Oxfordshire -2 5 £153 +1.66% 1
West Yorkshire +20 4 £125 - 2
North West +20 4 £100 - 5
Leeds +14 4 £125 - 1
Shropshire - 4 - -
Wiltshire -1 3 £113 +4.65% 2
Swindon -1 3 £113 +7.14% 1
Doncaster - 3 £150 -
Huntingdon - 3 £111 -
Scotland +42 2 £120 -32.86% 1
Cheshire +29 2 £180 - 1
Hampshire +18 2 £140 - 2
Surrey +5 2 £169 +25.00%
Cambridge +5 2 £193 -
York - 2 £125 -
Manchester - 2 £95 - 5
North Yorkshire - 2 £125 -
Suffolk - 2 - -
West Sussex +21 1 - -
Berkshire +21 1 - - 1

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2017, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Support in the job title.

1 207 (84.15%) Windows
2 172 (69.92%) Active Directory
3 140 (56.91%) Windows 7
4 118 (47.97%) Microsoft
5 95 (38.62%) Microsoft Office
6 63 (25.61%) Windows 10
7 58 (23.58%) ITIL
8 57 (23.17%) Office 365
9 47 (19.11%) MS Exchange
10 46 (18.70%) SLA
11 43 (17.48%) VMware
12 41 (16.67%) Windows Server
13 36 (14.63%) VPN
14 34 (13.82%) Windows 8
15 33 (13.41%) Apple
16 32 (13.01%) WAN
17 30 (12.20%) SCCM
18 29 (11.79%) Cisco
19 26 (10.57%) Wireless
19 26 (10.57%) Windows Server 2008
20 25 (10.16%) VMware Infrastructure
20 25 (10.16%) TCP/IP
21 24 (9.76%) Citrix
21 24 (9.76%) Microsoft Certification
21 24 (9.76%) Blackberry
22 22 (8.94%) Android
23 21 (8.54%) LAN
24 20 (8.13%) HP
25 19 (7.72%) Finance
25 19 (7.72%) Incident Management

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (19.11%) MS Exchange
2 17 (6.91%) Blackberry Enterprise Server
2 17 (6.91%) Exchange Server 2010
3 8 (3.25%) IBM Notes
4 7 (2.85%) Skype for Business
5 6 (2.44%) SharePoint
6 5 (2.03%) Exchange Server 2013
7 3 (1.22%) Exchange Server 2003
7 3 (1.22%) IIS
8 2 (0.81%) Exchange Server 2007
8 2 (0.81%) SharePoint 2010
9 1 (0.41%) CMS
Applications
1 95 (38.62%) Microsoft Office
2 5 (2.03%) Microsoft Excel
3 4 (1.63%) Microsoft PowerPoint
4 1 (0.41%) Adobe Creative Suite
4 1 (0.41%) MS Visio
Business Applications
1 7 (2.85%) Eikon
2 2 (0.81%) thinkFolio
3 1 (0.41%) Hyperion Planning
3 1 (0.41%) Oracle 11i
3 1 (0.41%) Oracle Cash Management
3 1 (0.41%) Oracle EBS
3 1 (0.41%) Oracle EBS R12
3 1 (0.41%) Oracle Financials
3 1 (0.41%) Oracle General Ledger
3 1 (0.41%) Oracle iProcurement
3 1 (0.41%) Oracle Payables
3 1 (0.41%) Oracle Receivables
3 1 (0.41%) Payment Gateway
Cloud Services
1 57 (23.17%) Office 365
2 6 (2.44%) Microsoft Azure
3 2 (0.81%) SaaS
4 1 (0.41%) G Suite
Communications & Networking
1 36 (14.63%) VPN
2 32 (13.01%) WAN
3 26 (10.57%) Wireless
4 25 (10.16%) TCP/IP
5 21 (8.54%) LAN
6 13 (5.28%) DHCP
6 13 (5.28%) DNS
7 11 (4.47%) Firewall
8 9 (3.66%) Remote Desktop
9 7 (2.85%) SAN
10 6 (2.44%) Skype
10 6 (2.44%) VLAN
10 6 (2.44%) Wi-Fi
11 5 (2.03%) Cisco IOS
11 5 (2.03%) PBX
12 3 (1.22%) VoIP
13 2 (0.81%) ATM
13 2 (0.81%) Internet
13 2 (0.81%) NAS
13 2 (0.81%) WebEx
Database & Business Intelligence
1 7 (2.85%) SQL Server
2 2 (0.81%) SQL Server 2012
3 1 (0.41%) Essbase
3 1 (0.41%) Oracle Database
3 1 (0.41%) Oracle Database 11g
3 1 (0.41%) SQL Server 2005
3 1 (0.41%) SQL Server 2008
Development Applications
1 1 (0.41%) Jenkins
1 1 (0.41%) JIRA
1 1 (0.41%) Team Foundation Server
General
1 19 (7.72%) Finance
2 13 (5.28%) Retail
3 10 (4.07%) Banking
4 8 (3.25%) Telecoms
5 7 (2.85%) Retail Banking
6 3 (1.22%) Law
6 3 (1.22%) Marketing
7 2 (0.81%) Electronics
7 2 (0.81%) Legal
7 2 (0.81%) Local Government
7 2 (0.81%) Manufacturing
8 1 (0.41%) Advertising
8 1 (0.41%) Dutch Language
8 1 (0.41%) Financial Institution
8 1 (0.41%) Pharmaceutical
8 1 (0.41%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.22%) .NET
2 1 (0.41%) Software Packaging
2 1 (0.41%) Web Services
2 1 (0.41%) X-Windows
Miscellaneous
1 24 (9.76%) Blackberry
2 16 (6.50%) Smartphone
3 14 (5.69%) RSA SecurID
4 13 (5.28%) Analytical Skills
5 8 (3.25%) Data Centre
6 5 (2.03%) BYOD
6 5 (2.03%) Video Conferencing
7 3 (1.22%) Driving Licence
7 3 (1.22%) iPad
7 3 (1.22%) iPhone
7 3 (1.22%) Management Information System
8 2 (0.81%) NHS
9 1 (0.41%) Computer Science
9 1 (0.41%) Credit Risk
9 1 (0.41%) Digital Media
9 1 (0.41%) Fat Client
9 1 (0.41%) Handset
9 1 (0.41%) Market Risk
9 1 (0.41%) Mobile App
9 1 (0.41%) Thin Client
Operating Systems
1 207 (84.15%) Windows
2 140 (56.91%) Windows 7
3 63 (25.61%) Windows 10
4 41 (16.67%) Windows Server
5 34 (13.82%) Windows 8
6 26 (10.57%) Windows Server 2008
7 22 (8.94%) Android
8 18 (7.32%) Mac OS X
8 18 (7.32%) Windows Server 2003
9 17 (6.91%) Windows XP
10 12 (4.88%) Windows Server 2012
11 7 (2.85%) Mac OS
12 4 (1.63%) Apple iOS
13 2 (0.81%) Windows Vista
14 1 (0.41%) Windows Mobile
Processes & Methodologies
1 58 (23.58%) ITIL
2 19 (7.72%) Incident Management
3 17 (6.91%) Break/Fix
4 15 (6.10%) Service Management
5 14 (5.69%) Root Cause Analysis
6 11 (4.47%) ITIL V3
7 10 (4.07%) Information Security
7 10 (4.07%) Problem Management
8 8 (3.25%) Asset Management
8 8 (3.25%) Coaching
8 8 (3.25%) DNA
9 7 (2.85%) Change Management
9 7 (2.85%) Migration
9 7 (2.85%) Service Delivery
10 6 (2.44%) ITSM
11 4 (1.63%) Stakeholder Management
12 3 (1.22%) Business Development
12 3 (1.22%) E-Commerce
12 3 (1.22%) Server Patching
12 3 (1.22%) Time Management
Programming Languages
1 5 (2.03%) SQL
2 4 (1.63%) PowerShell
3 1 (0.41%) Java
3 1 (0.41%) PHP
3 1 (0.41%) VBScript
Qualifications
1 24 (9.76%) Microsoft Certification
2 14 (5.69%) ITIL Certification
3 12 (4.88%) MCSE
4 10 (4.07%) CCNA
4 10 (4.07%) Cisco Certification
5 6 (2.44%) MCP
6 4 (1.63%) DBS Check
6 4 (1.63%) Security Cleared
7 3 (1.22%) SC Cleared
8 2 (0.81%) Degree
8 2 (0.81%) MCSA
9 1 (0.41%) DV Cleared
9 1 (0.41%) ITIL Foundation Certificate
9 1 (0.41%) NVQ Level 3
Quality Assurance & Compliance
1 46 (18.70%) SLA
2 1 (0.41%) Dodd-Frank
2 1 (0.41%) GxP
System Software
1 172 (69.92%) Active Directory
2 25 (10.16%) VMware Infrastructure
3 15 (6.10%) Virtual Desktop
4 13 (5.28%) vSphere
5 3 (1.22%) Hyper-V
6 1 (0.41%) VMware Server
6 1 (0.41%) VMware Workstation
6 1 (0.41%) XenApp
6 1 (0.41%) XenDesktop
Systems Management
1 30 (12.20%) SCCM
2 3 (1.22%) Backup Exec
3 2 (0.81%) AirWatch
4 1 (0.41%) Dollar Universe
4 1 (0.41%) Jamf Pro
4 1 (0.41%) McAfee ePO
4 1 (0.41%) SCOM
4 1 (0.41%) SCOrch
4 1 (0.41%) ServiceCenter
4 1 (0.41%) vCenter Server
4 1 (0.41%) WSUS
Vendors
1 118 (47.97%) Microsoft
2 43 (17.48%) VMware
3 33 (13.41%) Apple
4 29 (11.79%) Cisco
5 24 (9.76%) Citrix
6 20 (8.13%) HP
7 17 (6.91%) Dell
8 14 (5.69%) Toshiba
9 12 (4.88%) LANDesk
10 9 (3.66%) Lotus
11 8 (3.25%) Bloomberg
11 8 (3.25%) Google
12 7 (2.85%) Reuters
13 5 (2.03%) Sophos
14 4 (1.63%) Avaya
14 4 (1.63%) NetApp
15 3 (1.22%) Wyse
16 2 (0.81%) Adobe
16 2 (0.81%) iManage
16 2 (0.81%) Remedy
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