The median contractor rate for a 1st/2nd Line Support was £150 per day in advertised job vacancies during the 3 months to 23 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 496 496 428
Rank change year-on-year 0 -68  
Contract jobs requiring a 1st/2nd Line Support 106 148 214
As % of all contract IT jobs advertised in the UK 0.23% 0.28% 0.38%
As % of the Job Titles category 0.24% 0.29% 0.40%
Number of daily rates quoted 68 67 69
Median daily rate £150 £140 £138
Median daily rate % change year-on-year +7.14% +1.81%  
90% offered a daily rate of more than £110 £107 £100
10% offered a daily rate of more than £200 £208 £204
UK excluding London median daily rate £140 £148 £123
% change year-on-year -5.08% +20.40%  
Number of hourly rates quoted 15 39 93
Median hourly rate £14.50 £15.00 £14.00
Median hourly rate % change year-on-year -3.33% +7.14%  
90% offered a hourly rate of more than £11.00 £12.44 £10.00
10% offered a hourly rate of more than £23.00 £19.95 £20.90
UK excluding London median hourly rate £14.50 £14.50 £13.00
% change year-on-year - +11.53%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44357 51050 53273
As % of all contract IT job vacancies advertised in the UK 94.75% 94.87% 94.80%
Number of daily rates quoted 28704 33277 33414
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £248
10% offered a daily rate of more than £600 £600 £570
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1368 1510 2064
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.45 £16.14
% change year-on-year +0.28% +8.11%  

1st/2nd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st/2nd Line Support in the job title.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support.

Contractor daily rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support over the 3 months to 23 June 2017.

Contractor daily rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support.

Contractor hourly rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support over the 3 months to 23 June 2017.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 101 £155 +6.89% 32
London -18 40 £173 +25.45% 10
South East +2 16 £153 +1.66% 10
East of England -10 11 £115 -22.03% 1
Yorkshire +30 10 £125 - 4
South West 0 9 £126 -36.87%
Cambridgeshire - 8 £138 -
North West +20 7 £180 - 3
West Yorkshire +23 6 £125 - 3
Wiltshire +6 6 £126 -36.87%
West Midlands +15 5 £138 +27.90% 2
City of London -4 5 £146 +6.36% 2
Leeds +14 4 £125 - 2
Hampshire +11 4 £213 - 3
Oxfordshire -12 4 £153 +1.66% 1
Scotland +40 3 £98 -45.45%
West Sussex +17 3 £145 -
Manchester +12 3 £100 - 1
Peterborough - 3 £115 -
Birmingham - 3 £170 -
Cambridge - 3 £213 -
Cheshire +19 2 £180 - 2
Edinburgh +17 2 £98 -62.85%
Berkshire +16 2 £105 -8.69% 4
South Yorkshire +9 2 £150 -
Swindon +3 2 £106 +1.19%
Cardiff +1 2 £140 -
Chippenham +1 2 £140 -30.00%
Oxford 0 2 - - 1
Basingstoke -3 2 £213 - 1

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2017, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Support in the job title.

1 208 (83.20%) Windows
2 175 (70.00%) Active Directory
3 137 (54.80%) Windows 7
4 115 (46.00%) Microsoft
5 99 (39.60%) Microsoft Office
6 66 (26.40%) Windows 10
7 60 (24.00%) ITIL
7 60 (24.00%) Office 365
8 43 (17.20%) MS Exchange
8 43 (17.20%) SLA
9 38 (15.20%) Windows Server
9 38 (15.20%) VPN
10 34 (13.60%) VMware
11 33 (13.20%) WAN
12 31 (12.40%) Apple
13 29 (11.60%) SCCM
14 28 (11.20%) Windows 8
15 27 (10.80%) Cisco
16 26 (10.40%) Windows Server 2008
17 25 (10.00%) Android
17 25 (10.00%) Wireless
18 21 (8.40%) Citrix
19 20 (8.00%) TCP/IP
19 20 (8.00%) Finance
20 19 (7.60%) Blackberry
20 19 (7.60%) HP
20 19 (7.60%) LAN
21 18 (7.20%) Microsoft Certification
22 17 (6.80%) Incident Management
22 17 (6.80%) VMware Infrastructure

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (17.20%) MS Exchange
2 14 (5.60%) Blackberry Enterprise Server
3 11 (4.40%) Exchange Server 2010
4 10 (4.00%) Skype for Business
5 8 (3.20%) IBM Notes
6 6 (2.40%) SharePoint
7 4 (1.60%) Exchange Server 2003
8 3 (1.20%) Exchange Server 2013
9 2 (0.80%) IIS
10 1 (0.40%) Exchange Server 2007
10 1 (0.40%) SharePoint 2010
Applications
1 99 (39.60%) Microsoft Office
2 2 (0.80%) Microsoft Excel
2 2 (0.80%) Microsoft PowerPoint
3 1 (0.40%) Adobe Creative Suite
3 1 (0.40%) AutoCAD
3 1 (0.40%) MS Visio
Business Applications
1 6 (2.40%) Eikon
2 2 (0.80%) thinkFolio
3 1 (0.40%) Hyperion Planning
3 1 (0.40%) Oracle 11i
3 1 (0.40%) Oracle Cash Management
3 1 (0.40%) Oracle EBS
3 1 (0.40%) Oracle EBS R12
3 1 (0.40%) Oracle Financials
3 1 (0.40%) Oracle General Ledger
3 1 (0.40%) Oracle iProcurement
3 1 (0.40%) Oracle Payables
3 1 (0.40%) Oracle Receivables
Cloud Services
1 60 (24.00%) Office 365
2 5 (2.00%) Microsoft Azure
3 2 (0.80%) G Suite
3 2 (0.80%) SaaS
Communications & Networking
1 38 (15.20%) VPN
2 33 (13.20%) WAN
3 25 (10.00%) Wireless
4 20 (8.00%) TCP/IP
5 19 (7.60%) LAN
6 10 (4.00%) Firewall
7 9 (3.60%) DHCP
7 9 (3.60%) DNS
7 9 (3.60%) Remote Desktop
7 9 (3.60%) Skype
8 7 (2.80%) SAN
8 7 (2.80%) Wi-Fi
9 6 (2.40%) Cisco IOS
9 6 (2.40%) VLAN
10 4 (1.60%) PBX
10 4 (1.60%) VoIP
11 2 (0.80%) ATM
11 2 (0.80%) Broadband
11 2 (0.80%) IP Telephony
11 2 (0.80%) WebEx
Database & Business Intelligence
1 6 (2.40%) SQL Server
2 3 (1.20%) SQL Server 2008
3 1 (0.40%) Essbase
3 1 (0.40%) SQL Server 2005
3 1 (0.40%) SQL Server 2012
Development Applications
1 1 (0.40%) Jenkins
1 1 (0.40%) JIRA
1 1 (0.40%) Team Foundation Server
General
1 20 (8.00%) Finance
2 12 (4.80%) Retail
3 10 (4.00%) Banking
3 10 (4.00%) Telecoms
4 6 (2.40%) Retail Banking
5 4 (1.60%) Legal
5 4 (1.60%) Manufacturing
6 3 (1.20%) Law
6 3 (1.20%) Marketing
7 2 (0.80%) Local Government
8 1 (0.40%) Advertising
8 1 (0.40%) Dutch Language
8 1 (0.40%) Electronics
8 1 (0.40%) Pharmaceutical
8 1 (0.40%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.80%) .NET
2 1 (0.40%) Web Services
Miscellaneous
1 19 (7.60%) Blackberry
2 15 (6.00%) Smartphone
3 14 (5.60%) RSA SecurID
4 13 (5.20%) Analytical Skills
5 9 (3.60%) Data Centre
6 6 (2.40%) BYOD
6 6 (2.40%) Driving Licence
7 5 (2.00%) Management Information System
8 4 (1.60%) Video Conferencing
9 3 (1.20%) iPhone
10 2 (0.80%) Fat Client
10 2 (0.80%) NHS
10 2 (0.80%) Thin Client
11 1 (0.40%) Computer Science
11 1 (0.40%) Credit Risk
11 1 (0.40%) Digital Media
11 1 (0.40%) Handset
11 1 (0.40%) iPad
11 1 (0.40%) Market Risk
11 1 (0.40%) Mobile App
Operating Systems
1 208 (83.20%) Windows
2 137 (54.80%) Windows 7
3 66 (26.40%) Windows 10
4 38 (15.20%) Windows Server
5 28 (11.20%) Windows 8
6 26 (10.40%) Windows Server 2008
7 25 (10.00%) Android
8 16 (6.40%) Windows XP
9 15 (6.00%) Mac OS X
10 14 (5.60%) Windows Server 2012
11 11 (4.40%) Windows Server 2003
12 7 (2.80%) Mac OS
13 6 (2.40%) Apple iOS
14 3 (1.20%) Linux
15 2 (0.80%) Ubuntu
16 1 (0.40%) CentOS
16 1 (0.40%) Unix
16 1 (0.40%) Windows 2000
16 1 (0.40%) Windows Mobile
16 1 (0.40%) Windows Vista
Processes & Methodologies
1 60 (24.00%) ITIL
2 17 (6.80%) Break/Fix
2 17 (6.80%) Incident Management
3 13 (5.20%) Service Management
4 12 (4.80%) Root Cause Analysis
5 9 (3.60%) Change Management
5 9 (3.60%) ITIL V3
6 8 (3.20%) Asset Management
6 8 (3.20%) Coaching
6 8 (3.20%) DNA
6 8 (3.20%) Information Security
6 8 (3.20%) Problem Management
7 7 (2.80%) Migration
7 7 (2.80%) Service Delivery
8 6 (2.40%) ITSM
9 5 (2.00%) Server Patching
10 3 (1.20%) Mobile Device Management
10 3 (1.20%) Stakeholder Management
11 2 (0.80%) E-Commerce
11 2 (0.80%) Project Management
Programming Languages
1 4 (1.60%) SQL
2 2 (0.80%) PowerShell
Qualifications
1 18 (7.20%) Microsoft Certification
2 12 (4.80%) ITIL Certification
3 11 (4.40%) MCSE
4 10 (4.00%) CCNA
4 10 (4.00%) Cisco Certification
5 7 (2.80%) Security Cleared
6 6 (2.40%) MCP
7 4 (1.60%) SC Cleared
8 3 (1.20%) DV Cleared
8 3 (1.20%) MCSA
9 2 (0.80%) Degree
10 1 (0.40%) A+ Certification
10 1 (0.40%) Computer Science Degree
10 1 (0.40%) DBS Check
10 1 (0.40%) ITIL Foundation Certificate
10 1 (0.40%) NVQ Level 3
Quality Assurance & Compliance
1 43 (17.20%) SLA
2 1 (0.40%) Dodd-Frank
2 1 (0.40%) GxP
System Software
1 175 (70.00%) Active Directory
2 17 (6.80%) VMware Infrastructure
3 11 (4.40%) Virtual Desktop
3 11 (4.40%) vSphere
4 3 (1.20%) Hyper-V
5 2 (0.80%) Microsoft Virtual Server
5 2 (0.80%) Virtual Servers
6 1 (0.40%) Virtual Machines
6 1 (0.40%) VMware Server
6 1 (0.40%) VMware Workstation
6 1 (0.40%) XenApp
Systems Management
1 29 (11.60%) SCCM
2 4 (1.60%) AirWatch
3 3 (1.20%) Backup Exec
4 1 (0.40%) AppManager
4 1 (0.40%) Control-M
4 1 (0.40%) Dollar Universe
4 1 (0.40%) Jamf Pro
4 1 (0.40%) McAfee ePO
4 1 (0.40%) SCOM
4 1 (0.40%) WSUS
4 1 (0.40%) ZABBIX
Vendors
1 115 (46.00%) Microsoft
2 34 (13.60%) VMware
3 31 (12.40%) Apple
4 27 (10.80%) Cisco
5 21 (8.40%) Citrix
6 19 (7.60%) HP
7 16 (6.40%) Dell
8 14 (5.60%) Toshiba
9 9 (3.60%) Google
9 9 (3.60%) LANDesk
9 9 (3.60%) Lotus
10 7 (2.80%) Bloomberg
11 6 (2.40%) Reuters
12 5 (2.00%) Sophos
13 3 (1.20%) Adobe
13 3 (1.20%) Avaya
13 3 (1.20%) NetApp
14 2 (0.80%) iManage
14 2 (0.80%) Remedy
14 2 (0.80%) Veeam
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