Period
to 18 June 2018

The median contractor rate for a 1st/2nd Line Support was £140 per day in advertised job vacancies during the 6 months to 18 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 593 590 607
Rank change year-on-year -3 +17 -101
Contract jobs requiring a 1st/2nd Line Support 279 245 285
As % of all contract IT jobs advertised in the UK 0.28% 0.27% 0.27%
As % of the Job Titles category 0.30% 0.28% 0.28%
Number of daily rates quoted 143 145 121
UK median daily rate £140 £143 £150
Median daily rate % change year-on-year -1.75% -5.00% +15.38%
10th Percentile £105 £105 £104
90th Percentile £219 £198 £225
UK excluding London median daily rate £120 £140 £138
% change year-on-year -14.29% +1.82% +10.00%
Number of hourly rates quoted 59 43 75
UK median hourly rate £15.49 £14.50 £14.50
Median hourly rate % change year-on-year +6.83% - -
10th Percentile £10.50 £10.50 £10.25
90th Percentile £30.25 £22.15 £22.85
UK excluding London median hourly rate £15.00 £14.42 £14.50
% change year-on-year +4.02% -0.55% +16.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94,397 86,272 100,584
% of contract IT jobs with a recognized job title 94.83% 94.98% 95.13%
Number of daily rates quoted 61,783 55,878 65,278
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.09% +5.10%
10th Percentile £268 £263 £255
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,055 2,875 3,066
UK median hourly rate £18.00 £18.96 £20.00
Median hourly rate % change year-on-year -5.06% -5.20% +14.29%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.75 £50.00 £48.63
UK excluding London median hourly rate £17.50 £18.00 £20.00
% change year-on-year -2.78% -10.00% +18.96%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support.

Contractor daily rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 18 June 2018.

Contractor daily rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support.

Contractor hourly rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 18 June 2018.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 18 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 267 £140 -6.67% 37
London +4 138 £165 +3.13% 13
UK excluding London -26 137 £120 -14.29% 26
South East +2 49 £120 -20.00% 8
North of England -21 30 £125 - 9
Midlands -1 21 £110 -35.29%
West Midlands -15 17 £100 -41.18%
East of England -9 16 £118 -4.08% 5
Yorkshire -24 15 £125 -
South West +13 13 £165 +17.86% 2
North West -27 13 £136 +8.60% 8
East Midlands +3 4 £115 -17.86%
Wales -11 4 - - 2
Scotland -42 4 £118 -2.08%
North East +4 2 £120 +3.23% 1

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 June 2018, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support in the job title.

1 182 (65.23%) Windows
2 157 (56.27%) Active Directory
3 103 (36.92%) Microsoft
4 94 (33.69%) Office 365
5 81 (29.03%) Windows 7
6 77 (27.60%) Microsoft Office
7 71 (25.45%) Windows 10
8 51 (18.28%) ITIL
8 51 (18.28%) MS Exchange
9 44 (15.77%) Finance
10 41 (14.70%) Windows Server
11 36 (12.90%) Citrix
12 35 (12.54%) SLA
13 32 (11.47%) Skype
14 30 (10.75%) Skype for Business
14 30 (10.75%) SCCM
15 28 (10.04%) iPhone
16 26 (9.32%) Exchange Server 2010
17 25 (8.96%) VMware
18 24 (8.60%) Microsoft Excel
19 23 (8.24%) Windows Server 2008
19 23 (8.24%) Android
19 23 (8.24%) Windows Server 2012
20 22 (7.89%) Apple
21 21 (7.53%) TCP/IP
21 21 (7.53%) DNS
21 21 (7.53%) LAN
21 21 (7.53%) Apple iOS
21 21 (7.53%) Microsoft PowerPoint
22 19 (6.81%) VMware Infrastructure

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (18.28%) MS Exchange
2 30 (10.75%) Skype for Business
3 26 (9.32%) Exchange Server 2010
4 13 (4.66%) SharePoint
5 3 (1.08%) Blackberry Enterprise Server
5 3 (1.08%) Exchange Server 2013
6 2 (0.72%) Exchange Server 2003
7 1 (0.36%) IBM Notes
7 1 (0.36%) IIS
7 1 (0.36%) SharePoint Server
7 1 (0.36%) Tomcat
7 1 (0.36%) WebSphere
Applications
1 77 (27.60%) Microsoft Office
2 24 (8.60%) Microsoft Excel
3 21 (7.53%) Microsoft PowerPoint
4 4 (1.43%) Microsoft Project
5 3 (1.08%) Adobe Creative Suite
Business Applications
1 3 (1.08%) Eikon
2 1 (0.36%) assyst
2 1 (0.36%) Dynamics CRM
2 1 (0.36%) Dynamics NAV
Cloud Services
1 94 (33.69%) Office 365
2 8 (2.87%) Microsoft Azure
3 7 (2.51%) OneDrive
4 4 (1.43%) G Suite
5 1 (0.36%) Adobe Creative Cloud
5 1 (0.36%) Amazon AWS
5 1 (0.36%) Dynamics 365
5 1 (0.36%) SaaS
5 1 (0.36%) Yammer
Communications & Networking
1 32 (11.47%) Skype
2 21 (7.53%) DNS
2 21 (7.53%) LAN
2 21 (7.53%) TCP/IP
3 17 (6.09%) DHCP
3 17 (6.09%) VoIP
4 15 (5.38%) Firewall
4 15 (5.38%) VPN
4 15 (5.38%) WAN
5 11 (3.94%) SMS
6 9 (3.23%) Remote Desktop
7 7 (2.51%) Internet
8 4 (1.43%) SAN
9 3 (1.08%) SMTP
10 2 (0.72%) HTTP
10 2 (0.72%) IP Telephony
10 2 (0.72%) IPsec
10 2 (0.72%) Network Security
10 2 (0.72%) SSL
11 1 (0.36%) Junos
Database & Business Intelligence
1 4 (1.43%) SQL Server
2 1 (0.36%) Data Warehouse
2 1 (0.36%) DB2
2 1 (0.36%) SQL Server 2008
2 1 (0.36%) SQL Server Integration Services
Development Applications
1 4 (1.43%) JIRA
2 1 (0.36%) MSI
2 1 (0.36%) WinDbg
General
1 44 (15.77%) Finance
2 14 (5.02%) Law
3 9 (3.23%) Legal
3 9 (3.23%) Telecoms
4 6 (2.15%) Banking
5 4 (1.43%) Retail
6 3 (1.08%) Publishing
7 2 (0.72%) Advertising
7 2 (0.72%) Investment Banking
7 2 (0.72%) Pharmaceutical
8 1 (0.36%) Financial Institution
8 1 (0.36%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.72%) Software Packaging
2 1 (0.36%) LDAP
2 1 (0.36%) Web Services
Miscellaneous
1 28 (10.04%) iPhone
2 17 (6.09%) Self-Motivation
3 14 (5.02%) Blackberry
3 14 (5.02%) iPad
3 14 (5.02%) Smartphone
4 12 (4.30%) Analytical Skills
5 7 (2.51%) BYOD
6 6 (2.15%) Management Information System
6 6 (2.15%) Video Conferencing
7 5 (1.79%) Computer Science
7 5 (1.79%) Data Centre
8 4 (1.43%) NHS
9 2 (0.72%) Fintech
9 2 (0.72%) Fixed Income
9 2 (0.72%) Replication
10 1 (0.36%) CCTV
10 1 (0.36%) Driving Licence
10 1 (0.36%) Fat Client
10 1 (0.36%) Handset
10 1 (0.36%) Thin Client
Operating Systems
1 182 (65.23%) Windows
2 81 (29.03%) Windows 7
3 71 (25.45%) Windows 10
4 41 (14.70%) Windows Server
5 23 (8.24%) Android
5 23 (8.24%) Windows Server 2008
5 23 (8.24%) Windows Server 2012
6 21 (7.53%) Apple iOS
7 12 (4.30%) Windows XP
8 10 (3.58%) Windows 8
9 9 (3.23%) Mac OS X
10 5 (1.79%) Mac OS
11 4 (1.43%) Windows Server 2003
12 2 (0.72%) Linux
12 2 (0.72%) Unix
13 1 (0.36%) AIX
13 1 (0.36%) Windows Mobile
Processes & Methodologies
1 51 (18.28%) ITIL
2 17 (6.09%) Problem-Solving
3 15 (5.38%) Asset Management
4 14 (5.02%) Change Management
4 14 (5.02%) Incident Management
4 14 (5.02%) Time Management
5 12 (4.30%) Problem Management
6 10 (3.58%) Service Delivery
7 9 (3.23%) Migration
8 7 (2.51%) Service Management
9 5 (1.79%) Knowledge Management
9 5 (1.79%) Server Virtualisation
10 4 (1.43%) ITSM
10 4 (1.43%) Kalman Filter
10 4 (1.43%) Proactive Monitoring
10 4 (1.43%) Statistics
11 3 (1.08%) Agile Software Development
11 3 (1.08%) Continuous Improvement
11 3 (1.08%) Ticket Management
11 3 (1.08%) Use Case
Programming Languages
1 5 (1.79%) SQL
2 1 (0.36%) PowerShell
Qualifications
1 17 (6.09%) Security Cleared
2 12 (4.30%) SC Cleared
3 10 (3.58%) Microsoft Certification
4 8 (2.87%) DBS Check
5 6 (2.15%) Degree
5 6 (2.15%) ITIL Certification
5 6 (2.15%) MCP
6 2 (0.72%) A+ Certification
6 2 (0.72%) Cisco Certification
6 2 (0.72%) Computer Science Degree
6 2 (0.72%) GISP
6 2 (0.72%) ITIL Foundation Certificate
6 2 (0.72%) MCSA
6 2 (0.72%) MCSE
7 1 (0.36%) CTC Cleared
7 1 (0.36%) DV Cleared
7 1 (0.36%) HNC
7 1 (0.36%) HND
Quality Assurance & Compliance
1 35 (12.54%) SLA
2 5 (1.79%) Sarbanes-Oxley
3 1 (0.36%) PMO
3 1 (0.36%) QA
System Software
1 157 (56.27%) Active Directory
2 19 (6.81%) VMware Infrastructure
3 9 (3.23%) XenApp
4 6 (2.15%) Hyper-V
5 5 (1.79%) Terminal Services
5 5 (1.79%) VMware Workstation
5 5 (1.79%) XenDesktop
6 2 (0.72%) BitLocker
6 2 (0.72%) IAG
6 2 (0.72%) Virtual Machines
6 2 (0.72%) XenServer
7 1 (0.36%) VMware ESXi
7 1 (0.36%) vSphere
Systems Management
1 30 (10.75%) SCCM
2 3 (1.08%) Microsoft Intune
2 3 (1.08%) Systems Management Server (SMS)
2 3 (1.08%) WSUS
3 2 (0.72%) Single Sign-On
4 1 (0.36%) AppManager
4 1 (0.36%) Backup Exec
4 1 (0.36%) Control-M
4 1 (0.36%) McAfee ePO
4 1 (0.36%) Perfmon
4 1 (0.36%) Tivoli
Vendors
1 103 (36.92%) Microsoft
2 36 (12.90%) Citrix
3 25 (8.96%) VMware
4 22 (7.89%) Apple
5 18 (6.45%) HP
6 17 (6.09%) Cisco
7 11 (3.94%) Ivanti
8 10 (3.58%) Adobe
8 10 (3.58%) Sony
9 8 (2.87%) Avaya
9 8 (2.87%) Google
10 6 (2.15%) Dell
11 5 (1.79%) Bloomberg
11 5 (1.79%) McAfee
11 5 (1.79%) ServiceNow
12 4 (1.43%) Mitel
13 3 (1.08%) Altiris
13 3 (1.08%) Aruba
13 3 (1.08%) NETGEAR
13 3 (1.08%) Reuters