Period
to 14 December 2017

The median contractor rate for a 1st/2nd Line Support was £138 per day in advertised job vacancies during the 6 months to 14 December 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support
UK
6 months to
14 Dec 2017
Same period 2016 Same period 2015
Rank 564 558 524
Rank change year-on-year -6 -34 -45
Contract jobs requiring a 1st/2nd Line Support 323 331 427
As % of all contract IT jobs advertised in the UK 0.31% 0.32% 0.38%
As % of the Job Titles category 0.33% 0.34% 0.40%
Number of daily rates quoted 162 187 169
UK median daily rate £138 £150 £140
Median daily rate % change year-on-year -8.33% +7.14% -6.67%
10th Percentile £105 £102 £97
90th Percentile £200 £238 £267
UK excluding London median daily rate £125 £155 £123
% change year-on-year -19.35% +26.53% -15.52%
Number of hourly rates quoted 99 65 163
UK median hourly rate £14.00 £14.50 £14.00
Median hourly rate % change year-on-year -3.45% +3.57% -
10th Percentile £11.00 £10.35 £10.06
90th Percentile £20.00 £21.30 £20.00
UK excluding London median hourly rate £14.00 £13.50 £14.00
% change year-on-year +3.70% -3.57% +3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97924 97617 107586
% of contract IT jobs with a recognized job title 94.86% 94.73% 94.96%
Number of daily rates quoted 64928 63669 68631
UK median daily rate £450 £425 £408
Median daily rate % change year-on-year +5.88% +4.29% +1.88%
10th Percentile £259 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £395 £375
% change year-on-year +1.27% +5.33% +3.45%
Number of hourly rates quoted 2852 3308 4088
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.92 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support.

Contractor daily rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 14 December 2017.

Contractor daily rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support.

Contractor hourly rate trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support over the 6 months to 14 December 2017.

Contractor hourly rate histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 14 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 307 £138 -9.84% 43
UK excluding London +9 180 £125 -19.35% 32
London +1 140 £145 -3.33% 11
North of England +50 57 £125 - 10
South East +4 57 £120 -25.00% 6
Yorkshire +39 36 £125 +8.70% 3
Midlands +21 24 £110 -26.67% 4
South West -20 19 £168 -1.47% 8
North West +2 18 £150 -6.25% 5
West Midlands +29 15 £110 -12.00% 3
East of England -26 10 £128 -9.73% 4
East Midlands +4 9 £101 -42.57% 1
Wales +4 8 £158 -4.55%
Scotland -4 6 £130 -
North East +54 3 £143 -5.00% 2

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 December 2017, 1st/2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Support in the job title.

1 261 (80.80%) Windows
2 194 (60.06%) Active Directory
3 142 (43.96%) Windows 7
4 137 (42.41%) Microsoft
5 107 (33.13%) Windows 10
6 97 (30.03%) Microsoft Office
7 90 (27.86%) Office 365
8 72 (22.29%) ITIL
9 51 (15.79%) Windows Server
10 49 (15.17%) Windows 8
10 49 (15.17%) MS Exchange
11 45 (13.93%) Apple
12 43 (13.31%) SCCM
13 42 (13.00%) Citrix
14 36 (11.15%) Finance
15 32 (9.91%) VPN
15 32 (9.91%) Cisco
16 31 (9.60%) Android
17 30 (9.29%) Windows Server 2008
18 28 (8.67%) VMware
19 27 (8.36%) iPhone
20 24 (7.43%) Blackberry
21 23 (7.12%) Windows Server 2012
21 23 (7.12%) Microsoft Certification
22 22 (6.81%) WAN
23 21 (6.50%) Windows XP
24 20 (6.19%) DHCP
24 20 (6.19%) LAN
25 19 (5.88%) DNS
25 19 (5.88%) Security Cleared

1st/2nd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (15.17%) MS Exchange
2 18 (5.57%) SharePoint
3 16 (4.95%) Skype for Business
4 15 (4.64%) Exchange Server 2010
5 9 (2.79%) IBM Notes
6 7 (2.17%) Exchange Server 2007
7 6 (1.86%) Exchange Server 2013
7 6 (1.86%) IIS
7 6 (1.86%) SharePoint Server
8 3 (0.93%) Blackberry Enterprise Server
9 2 (0.62%) Exchange Server 2003
9 2 (0.62%) SharePoint 2013
9 2 (0.62%) WordPress
Applications
1 97 (30.03%) Microsoft Office
2 17 (5.26%) Microsoft Excel
3 12 (3.72%) Microsoft PowerPoint
4 2 (0.62%) MS Visio
5 1 (0.31%) AutoCAD
5 1 (0.31%) Microsoft Project
5 1 (0.31%) Revit
Business Applications
1 9 (2.79%) Eikon
2 1 (0.31%) Dynamics AX
2 1 (0.31%) Dynamics CRM
2 1 (0.31%) Dynamics NAV
2 1 (0.31%) Unit4 Business World
Cloud Services
1 90 (27.86%) Office 365
2 6 (1.86%) Microsoft Azure
3 3 (0.93%) Amazon AWS
4 2 (0.62%) IaaS
4 2 (0.62%) OneDrive
4 2 (0.62%) PaaS
5 1 (0.31%) Adobe Creative Cloud
5 1 (0.31%) Azure Active Directory
5 1 (0.31%) G Suite
5 1 (0.31%) SaaS
Communications & Networking
1 32 (9.91%) VPN
2 22 (6.81%) WAN
3 20 (6.19%) DHCP
3 20 (6.19%) LAN
4 19 (5.88%) DNS
5 18 (5.57%) TCP/IP
6 14 (4.33%) Internet
7 13 (4.02%) Remote Desktop
8 12 (3.72%) Cisco IOS
9 11 (3.41%) Wireless
10 9 (2.79%) Skype
10 9 (2.79%) VoIP
11 7 (2.17%) Firewall
12 6 (1.86%) SMS
12 6 (1.86%) Wi-Fi
13 5 (1.55%) Broadband
14 4 (1.24%) Intranet
15 2 (0.62%) CTI
15 2 (0.62%) Ethernet
15 2 (0.62%) SAN
Database & Business Intelligence
1 3 (0.93%) SQL Server
2 2 (0.62%) MySQL
3 1 (0.31%) Amazon RDS
3 1 (0.31%) Oracle Database
3 1 (0.31%) Oracle Database 11g
3 1 (0.31%) Oracle Database 12c
3 1 (0.31%) Oracle Exadata
3 1 (0.31%) Oracle9i Database
General
1 36 (11.15%) Finance
2 17 (5.26%) Banking
3 11 (3.41%) Law
4 9 (2.79%) Manufacturing
4 9 (2.79%) Retail Banking
5 8 (2.48%) Retail
6 7 (2.17%) Legal
7 5 (1.55%) Telecoms
8 1 (0.31%) Advertising
8 1 (0.31%) Dutch Language
8 1 (0.31%) Financial Institution
8 1 (0.31%) Front Office
8 1 (0.31%) Publishing
Libraries, Frameworks & Software Standards
1 4 (1.24%) Software Packaging
2 1 (0.31%) Web Services
Miscellaneous
1 27 (8.36%) iPhone
2 24 (7.43%) Blackberry
3 13 (4.02%) iPad
4 12 (3.72%) Smartphone
5 11 (3.41%) BYOD
6 9 (2.79%) Video Conferencing
7 8 (2.48%) Driving Licence
8 7 (2.17%) Analytical Skills
9 6 (1.86%) Management Information System
10 5 (1.55%) Handset
11 4 (1.24%) Data Centre
12 2 (0.62%) Computer Science
12 2 (0.62%) Fat Client
12 2 (0.62%) FMCG
12 2 (0.62%) Life Science
12 2 (0.62%) Thin Client
13 1 (0.31%) CESG
13 1 (0.31%) Clustering
13 1 (0.31%) EPoS
13 1 (0.31%) PDA
Operating Systems
1 261 (80.80%) Windows
2 142 (43.96%) Windows 7
3 107 (33.13%) Windows 10
4 51 (15.79%) Windows Server
5 49 (15.17%) Windows 8
6 31 (9.60%) Android
7 30 (9.29%) Windows Server 2008
8 23 (7.12%) Windows Server 2012
9 21 (6.50%) Windows XP
10 14 (4.33%) Mac OS
11 10 (3.10%) Windows Server 2003
12 9 (2.79%) Apple iOS
12 9 (2.79%) Mac OS X
13 6 (1.86%) Unix
14 3 (0.93%) Windows 2000
15 2 (0.62%) Windows Phone
15 2 (0.62%) Windows Vista
16 1 (0.31%) Linux
16 1 (0.31%) Solaris
Processes & Methodologies
1 72 (22.29%) ITIL
2 13 (4.02%) Incident Management
3 10 (3.10%) Mobile Device Management
4 9 (2.79%) Asset Management
4 9 (2.79%) Service Management
5 8 (2.48%) Service Delivery
6 7 (2.17%) Server Patching
6 7 (2.17%) Time Management
7 6 (1.86%) Change Management
7 6 (1.86%) Security Monitoring
7 6 (1.86%) Security Operations
7 6 (1.86%) Software Distribution
8 5 (1.55%) Migration
8 5 (1.55%) Problem Management
8 5 (1.55%) Project Management
8 5 (1.55%) Root Cause Analysis
9 4 (1.24%) Break/Fix
9 4 (1.24%) Information Security
9 4 (1.24%) Server Building
9 4 (1.24%) Workflow
Programming Languages
1 9 (2.79%) SQL
2 1 (0.31%) Shell Script
Qualifications
1 23 (7.12%) Microsoft Certification
2 19 (5.88%) Security Cleared
3 16 (4.95%) SC Cleared
4 11 (3.41%) ITIL Certification
4 11 (3.41%) MCP
5 8 (2.48%) Degree
5 8 (2.48%) DV Cleared
6 7 (2.17%) MCSA
7 4 (1.24%) CCENT
7 4 (1.24%) DBS Check
8 3 (0.93%) A+ Certification
8 3 (0.93%) Cisco Certification
8 3 (0.93%) MCITP
8 3 (0.93%) MCSE
9 2 (0.62%) Computer Science Degree
9 2 (0.62%) HNC
9 2 (0.62%) ITIL Foundation Certificate
9 2 (0.62%) MCDST
10 1 (0.31%) MOS
10 1 (0.31%) NVQ Level 3
Quality Assurance & Compliance
1 18 (5.57%) SLA
2 1 (0.31%) Disclosure Scotland
2 1 (0.31%) PMO
System Software
1 194 (60.06%) Active Directory
2 15 (4.64%) VMware Infrastructure
3 5 (1.55%) XenApp
4 4 (1.24%) vSphere
5 3 (0.93%) Hyper-V
5 3 (0.93%) Virtual Machines
6 2 (0.62%) Virtual Desktop
6 2 (0.62%) XenServer
7 1 (0.31%) Oracle RAC
7 1 (0.31%) Terminal Services
7 1 (0.31%) VMware ESXi
7 1 (0.31%) VMware Workstation
7 1 (0.31%) XenDesktop
Systems Management
1 43 (13.31%) SCCM
2 6 (1.86%) McAfee ePO
3 3 (0.93%) AirWatch
3 3 (0.93%) Jamf Pro
4 2 (0.62%) Backup Exec
5 1 (0.31%) Cisco CUCM
5 1 (0.31%) Data Guard
5 1 (0.31%) Enterprise Manager Cloud Control
5 1 (0.31%) MAILsweeper
5 1 (0.31%) NetBackup
5 1 (0.31%) Netcool
5 1 (0.31%) OpenView Configuration Management
5 1 (0.31%) Oracle Enterprise Manager
5 1 (0.31%) Oracle RMAN
5 1 (0.31%) SCOM
5 1 (0.31%) Systems Management Server (SMS)
Vendors
1 137 (42.41%) Microsoft
2 45 (13.93%) Apple
3 42 (13.00%) Citrix
4 32 (9.91%) Cisco
5 28 (8.67%) VMware
6 13 (4.02%) Dell
7 12 (3.72%) Avaya
7 12 (3.72%) Bloomberg
8 9 (2.79%) Lotus
8 9 (2.79%) Reuters
9 8 (2.48%) HP
9 8 (2.48%) LANDesk
9 8 (2.48%) McAfee
10 5 (1.55%) AppSense
11 4 (1.24%) Remedy
11 4 (1.24%) ServiceNow
11 4 (1.24%) Symantec
12 3 (0.93%) Adobe
12 3 (0.93%) Altiris
13 2 (0.62%) IBM