Service Desk Architect
- Hiring Organisation
- Experis
- Location
- Sheffield, South Yorkshire, United Kingdom
- Employment Type
- Contract
Responsibilities Service Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient, and secure support services aligned to business and technology strategies. Define support tiers, escalation models, service boundaries, and operational governance. Shared Responsibility Model Design and maintain accountability frameworks across: Service Desk … Resolver Groups (L2/L3) Application Support Infrastructure & Network Teams Security Operations Cloud Providers Third-Party Suppliers Service and Business Owners Develop RACI matrices, escalation paths, and supplier operating models. Ensure clear ownership for incidents, service requests, problems, changes, knowledge, and service performance. Data Flows & Service Integration Define ...