51 to 52 of 52 CMDB Jobs in England

troubleshooting Manage devices via MDM technologies including Intune and Entra ID Accurately log and categorise incidents, requests and asset records within ticketing and CMDB systems Author technical documentation including specifications and solution designs Requirements Proven experience in a 2nd line desktop support role Experience supporting users in a Microsoft environment … experience building, upgrading and repairing desktop hardware and software Experience of Active Directory, Intune, Entra ID and mobile device management Familiarity with common ticketing, CMDB and knowledge management tools Working knowledge of basic networking and troubleshooting methods Applied understanding of security best practice within a desktop support environment Full, valid ...

incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation in an on-call rota. Key Responsibilities … systems, end-user computing, and user onboarding/offboarding. Perform RA Agent duties, including smartcard unlocking, passcode resets, and account support. Maintain asset and CMDB records remotely, and provide cover for SACM staff when required. Identify and escalate potential Major Incidents (MIs) and Business Continuity Incidents (DBCIs). Contribute ...