Oxford, U.K. More information is available at www.sophos.com.What You Will DoLead and develop MDR Team Leads and analysts, setting clear expectations, providing regular coaching and feedback, supporting career development, and building an inclusive, accountable, high-performing team culture.· Build leadership capability and succession within the operation by identifying, mentoring … customer impact.· Establish and maintain high standards for investigation quality, case handling, documentation, customer communication, and operational processes. Use quality reviews, case reviews, coaching, and operational data to identify and address gaps.· Use operational data and metrics to understand trends, identify performance and capacity issues, make informed staffing and prioritization ...