Senior ITSM Process Support Analyst
- Hiring Organisation
- A&O Shearman
- Location
- Newtownabbey, Co. Antrim, UK
trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design/Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model … across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range ...