101 to 119 of 119 Customer Experience Jobs in the North West

Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. Working closely with Product … Development, Technical Services, Service Delivery and Customer Success teams, you will ensure customers receive timely, effective and professional support. Key responsibilities Lead and develop a high-performing support team. Drive service excellence across incidents, requests and escalations. Act as the primary operational lead during major incidents. Build strong relationships ...

Cleared) Job Type: Permanent Location: Warrington, UK Mode of Working: Hybrid Number of hours: 40 hours per week – full time Ready to utilize your experience and expertise in Incident and Problem Management Analyst? We have an exciting role for you – Incident and Problem Management Analyst! Careers … ensuring corrective actions are tracked to closure. Maintain problem records, known errors and workaround documentation to reduce repeat incidents and improve knowledge reuse. Attend customer and service review meetings, representing the service management viewpoint. Identify process enhancement opportunities, prepare solutions and support delivery through to execution. Experience supporting ...

support team delivering exceptional service across our Social Care and Education product portfolio. This is an opportunity to combine people leadership, operational excellence and customer engagement in a role where your work directly contributes to improving outcomes for organisations and the people they serve. Our culture encourages colleagues … cause analysis, problem management and continual service improvement. Building strong relationships with customers and internal stakeholders. Working closely with Product, Development, Technical Services and Customer Success teams. Using operational data and customer feedback to improve performance and customer experience. Producing service performance reports and supporting governance activities. ...

team. You’ll also support and mentor others, helping create a strong, collaborative engineering culture. The impact is real. Better data means better customer experiences, faster decisions and stronger performance across Very. We’re transforming how data powers Very. This isn’t about maintaining what already exists. … speed About you You’re someone who enjoys building things that matter and making them better over time. You’ll likely bring: Strong experience designing and delivering production-grade data solutions Develop, and maintain Teradata-based data solutions to support enterprise-scale data warehousing and analytics platforms. Proficient ...

senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What You’ll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation … risk into efficient, automated, and customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion ...

events monthly for thousands of organisations worldwide. You'll work across the full stack: web capture systems, large-scale data pipelines, communications archiving, and customer-facing products. This role goes beyond backlog management. You'll set direction, defend it, and take real responsibility for what gets built … exist. Communicate clearly and often: share progress openly, raise concerns early, and close the gap between what the team builds and what the customer experiences. What You'll Bring Essential You've shipped things you can talk about clearly: what your theory was, what you actually built ...

integrations. Use AI coding tools to improve delivery while maintaining rigorous testing, security and code quality. Develop and deploy practical AI features that improve customer experiences and business processes. Own implementation, testing, deployment and ongoing support. Contribute to architecture, code reviews and engineering standards. Work collaboratively across product, design … platform and payments teams. What were looking for At least five years commercial software development experience. Strong experience developing Node.js backend systems. Proven API design and implementation skills. Experience with relational databases, including PostgreSQL, MySQL or SQL Server. A background in integrating external services. Confidence using AI coding ...

Portfolio Test Lead, you'll play a critical role in ensuring quality is built into everything we deliver, helping us create seamless, reliable and customer-focused experiences across our digital platforms. About the Role This isn't just a testing role. It's an opportunity to lead quality across … future. You'll be the driving force behind our quality strategy, helping teams balance pace, innovation and risk without compromising customer experience. What you'll be doing Defining and evolving our technology-wide testing and quality strategy. Leading, coaching and inspiring testing professionals to achieve their full potential. Championing ...

internal systems that underpin our business operations. You’ll also be responsible for researching, evaluating and introducing new technologies for both internal use and customer-facing solutions. This is a hands‐on position where your ideas will be listened to, and your technical expertise will make a tangible difference. … prototype solutions using cutting edge technologies. Analyse and report on whether they’re applicable for our internal or external user base. Essential skills and experience At least 2 years’ experience with C# or VB.NET Strong SQL skills, including database querying and schema design Good understanding of software development ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across the Liverpool area. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will be responsible for visiting … customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team will generally complete ...

currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will be responsible for visiting customer … role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team will generally complete the initial diagnostics before a repair is dispatched to you. You'll receive the fault details ...

Loxo is seeking a Senior Customer Success Manager to lead high-impact implementation projects from discovery through go-live. You will bridge customer needs with platform capabilities, design robust solutions, and own testing and quality assurance before go-live. You will work directly with customers to map pains ...

IRIS Software Group is seeking a Customer Renewals Team Lead in Manchester to lead a team of Renewals Associates and Advisors, driving renewal performance and customer value. You will coach, monitor KPIs, and develop your team to deliver exceptional customer experiences and sustainable revenue. The role requires … strong track record in customer renewals or account management, excellent communication skills, and a proactive approach to continuous improvement in a fast-paced software business. #J-18808-Ljbffr ...

digital experience agency is seeking a Senior CX and Engagement Strategist to lead the strategic development of customer-centric strategies that drive measurable outcomes. The ideal candidate will have extensive experience in digital transformation, strong data literacy, and the ability to collaborate across multidisciplinary teams. This role ...

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Newcastle, Glasgow, Manchester, London# Connected Products & Services Consultant## **Capgemini Invent**At Capgemini Invent … Training to support your career development and the skills demand within the company, certifications etc.## **Your Profile**You will bring many of the following:* Experience in intelligent, connected products and emerging technologies, with a desire to work across areas such as IoT, data, cloud, AI, connectivity, software or digital ...

real-time betting opportunities on live sporting events, as well as industry-leading features such as Live Streaming and Match Live, to enhance the customer experience. Youwill help to deliver the best front end and user centric experience for our customers and team members. Youwillbe exposed to challenges … invaluable to the success of the team. This role is eligible for inclusion in the Companys hybrid working from home policy. Qualifications Strong experience with React, TypeScript, JavaScript, HTML5 and CSS. Experience building andmaintaininguser interfaces for complex, high-traffic products. Abilityto design front end solutions that support ...

Operations team. You will help ensure data accuracy for new client implementations, support onboarding, and manage data quality across regions to deliver an outstanding customer experience. Ideal candidates will have data analysis experience, strong Excel skills, and excellent attention to detail. This UK-based role offers growth within ...

Ignite Systems, we build technology that helps insurers and brokers operate more effectively, streamline processes, and deliver exceptional customer experiences. As our customer base continues to grow, we're looking for a Product Analyst to join our Retainer team and act as the bridge between our clients, product … capabilities, and development teams. As our customer base continues to grow, we're looking for a Product Analyst to join our Retainer team and act as the bridge between our clients, product capabilities, and development teams, helping customers maxmise the value of the Ignite platform while shaping its future ...

major UK locations and hundreds of global destinations. Playing a vital role in regional growth and connectivity, the organization is committed to delivering exceptional customer experiences while driving long-term sustainability through decarbonization initiatives, community investment, and environmental responsibility. With a strong focus on inclusion, development, and employee wellbeing … third parties to resolve incidents and deliver improvements. Participate in an on-call rota supporting a 24x7 operational environment. Skills/Must Have: Strong experience supporting Cisco switching environments. Solid networking fundamentals across routing, switching, and WAN connectivity. Experience with firewalls (ASA/Firepower or equivalent). Understanding ...