26 to 50 of 76 Customer Experience Jobs in the North West

developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogee’s extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts … sales cycles from prospecting through to close Building trusted relationships with decision‐makers and senior stakeholders Identifying opportunities to cross‐sell and expand existing customer partnerships Delivering compelling proposals, presentations, and commercial solutions Maintaining accurate forecasting, pipeline management, and reporting Staying informed on market trends, competitor activity, and customer ...

week Our client is a well-established gambling and gaming business with a strong digital presence and a growing focus on AI-driven customer experiences. They operate a live, customer-facing AI chatbot that plays a key role in customer support. Due to growth and increasing demand … significantly improve the quality of AI conversations. What You'll Do Own and maintain the chatbot knowledge base end to end Gather content from customer service, operational and commercial teams Rewrite and structure content specifically for AI understanding and intent handling Analyse real chatbot conversations to identify gaps, errors ...

developing and winning new business opportunities while managing and expanding relationships within an existing portfolio of strategic customers. Working consultatively, you will uncover customer challenges, position innovative solutions, and drive meaningful commercial outcomes through Apogees extensive services portfolio. Key responsibilities include: Driving new business acquisition across strategic accounts … sales cycles from prospecting through to close Building trusted relationships with decision-makers and senior stakeholders Identifying opportunities to cross-sell and expand existing customer partnerships Delivering compelling proposals, presentations, and commercial solutions Maintaining accurate forecasting, pipeline management, and reporting Staying informed on market trends, competitor activity, and customer ...

will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. Core Responsibilities Advocate for outstanding customer experience and ensure service standards exceed expectations. … performance in a fast-paced service environment and provide constructive, actionable feedback. Identify improvement opportunities, drive quality performance, and support process optimisation. Embed a customer-first culture, collaborating with stakeholders to foster continuous improvement. Build strong relationships within the team, promoting trust, open communication, and team success. Help create ...

products, and unlock long‐term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group. Over the past five years, we've been working on Street.co.uk - our groundbreaking product that puts transparency, user experience, and beautiful … system, and the chance to make a genuine impact as we scale the business. A bit about you... You’ll have a background in Customer Success You are passionate about providing an excellent customer experience You have excellent written and verbal communication skills (fluency in written ...

keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications … Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient ...

thousands of parking locations nationwide. By enabling drivers to use the apps they already trust, NPP removes friction, increases choice, and delivers a consistent customer experience while creating efficiency and value for local authorities and service providers alike. Originally established by the Department for Transport and now operating … efficiency and value for money. Support sustainable growth by aligning people, processes, and suppliers to organisational priorities. Person Specification Essential Proven leadership and management experience within a complex or scaling organisation. Strong financial and commercial acumen, with experience managing budgets, suppliers, or contracts. Demonstrated ability to use performance ...

working with a growing technology business seeking a Repairs Administrator to join their team. This is an excellent opportunity for someone who enjoys customer interaction and has an interest in consumer technology . In this role, you will act as a key point of contact for customers, supporting them … throughout the device repair journey - from initial enquiry through to completion. You will play a vital role in ensuring a smooth, efficient, and positive customer experience . Key Responsibilities Act as the main point of contact for customers regarding device repairs Arrange and coordinate device collections and returns ...

working with a growing technology business seeking a Repairs Administrator to join their team. This is an excellent opportunity for someone who enjoys customer interaction and has an interest in consumer technology . In this role, you will act as a key point of contact for customers, supporting them … throughout the device repair journey - from initial enquiry through to completion. You will play a vital role in ensuring a smooth, efficient, and positive customer experience . Key Responsibilities Act as the main point of contact for customers regarding device repairs Arrange and coordinate device collections and returns ...

root causes, and document findings clearly Contribute to improving diagnostic processes and future troubleshooting approaches Lead projects or workstreams that improve tools, processes, or customer experience Support incident response by coordinating information and reviewing outcomes Suggest and test improvements to workflows, communication, and support processes Contribute to cross … departmental initiatives and share insights that support product or service development The following skills and experience will be beneficial for this role: Significant experience in technical support or a similar environment Confidence investigating complex technical, multi-system, or network-related issues Experience troubleshooting cellular and IT infrastructure ...

Public Sector accounts. This is a genuine opportunity to maximise value within established partnerships while unlocking new areas of growth. With a highly engaged customer base already in place, there is excellent earning potential for someone who can combine commercial curiosity with structured solution thinking and proactive account development. … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You will already have a strong grounding in Managed IT services, with a clear understanding of cloud, infrastructure, and network environments. ...

detail and be happy with quite repetitive work. This is more of a data management role than a finance role . Good data experience within a financial environment would be a great match. The Team The Reference Data and Revenue Assurance chapter is responsible for safeguarding the integrity … metering and billing regulation. We audit ordering, provisioning, rating, and billing processes to drive improvements that help maximise revenues, prevent overcharging, and ultimately improve customer experience and reduce contacts into care. Purpose As a key chapter member, your primary responsibility will be to implement controls to protect revenues ...

Beach, we’re redefining how millions of customers discover, plan and book their holidays. Our platform sits at the heart of that experience and we’re now investing in the next frontier: AI-driven travel discovery. We’re forming a new AI Discovery team. A small, senior led group … environment where experienced engineers lead ideas end-to-end, from concept through to real world validation working directly on problems that could redefine the customer experience. About the Role As a Senior Software Engineer in the AI Discovery team, you’ll work at the frontier of applied AI building ...

backed by one of Europe's leading VCs. The Role You will own the delivery of our customers’ product experience. That means running customer relationships day‐to‐day, compressing the time from pilot kick‐off to signed contract, and representing Foresight credibly in front of senior stakeholders at utilities. … will not be writing code or building models, but you will be relaying product experience to the engineering and product teams. A water engineering background is not necessary but if you have it this will be useful in helping the product and engineering teams refine the user experience. ...

considered. Hybrid working policy: 2 days in the Manchester office per week Who are we? At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 25 years ago and we’ve been shaping the travel industry ever since. Today … insurance business as it looks to develop a global footprint of insurance product offerings across the group. Through innovation, industry sector knowledge and clear customer focus, the team’s challenge is to substantially enhance the Insurance customer experience. Working in collaboration with leading industry partners, our insurance products ...

objectives, innovation programmes and ESG initiatives. You will be responsible for identifying growth opportunities across a broad suite of technology solutions while ensuring exceptional customer experience and retention. Key Responsibilities Manage and develop a portfolio of Enterprise-level accounts Build strong multi-level relationships including C-suite stakeholders … across: Cybersecurity Managed Services Intelligent Connectivity Hybrid Cloud Unified Communications Contact Centre Solutions What We’re Looking For Proven success managing and growing enterprise customer relationships Strong background in solution-based or consultative technology sales Demonstrated ability to negotiate and close complex commercial agreements Track record of exceeding revenue ...

arisen for a Help Desk Advisor to join our clients head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. Youll be responsible for managing work orders, handling service requests, and coordinating with engineers … ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. ---------------------------------------- Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level ...

Resourcing is seeking an experienced Product Director in Manchester with hybrid working options. You will manage the customer and product journey for a real-time information platform, defining product vision and roadmap. The ideal candidate has extensive experience with real-time information based products and microservice architecture. Knowledge ...

ecommerce platform, optimise product listings, analyse performance metrics, and collaborate on digital marketing campaigns. You'll play a key part in enhancing the customer experience and boosting revenue. What we're looking for: 2+ years' experience in ecommerce or digital marketing. Knowledge of platforms like Shopify ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

leadership role, responsible for shaping AI adoption across support centre and knowledge worker environments, with a focus on improving productivity, reducing cost, and enhancing customer experience. What You'll Be Doing Defining and owning the organisation's AI and automation strategy, aligned to wider digital transformation goals Identifying, prioritising … responsible AI usage Defining and tracking ROI and success metrics across AI initiatives Leading training and change initiatives to embed AI across the workforce Experience Required Proven experience leading AI, machine learning, or intelligent automation initiatives in a mid-to-large organisation Strong hands-on knowledge of generative ...