26 to 50 of 119 Customer Experience Jobs in the North West

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

from research and ideas through to final delivery Create wireframes, prototypes and UI designs using Figma Carry out user research and usability testing Use customer feedback and data to improve products Work closely with Product and Engineering teams Help shape product roadmaps and new features Make sure designs … easy to use Contribute to and improve our design system Support and mentor other designers Explore how AI can be used to improve the customer experience What we\'re looking for Strong experience as a Product Designer/UX Designer Excellent UI and visual design skills Strong ...

love making a difference, you’ll love making it sparkle for millions of Very customers. About the role The moments when a customer joins Very, completes a purchase or manages their account have a huge influence on their overall experience with us. We’re looking for a Group … make every interaction clearer, easier and more valuable for our customers. This is a senior product leadership opportunity with the scope to influence customer outcomes, conversion and revenue. You’ll bring several teams together behind a shared direction and ensure investment is focused on the most valuable problems ...

every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5+ years of experience in technical customer support, client services, or a related role, preferably supporting Software-as-a-Service (SaaS) solutions Strong technical troubleshooting skills with hands … enterprise software applications Proven ability to diagnose technical issues, analyze root causes, and partner with cross-functional teams to deliver effective solutions Excellent customer service, communication, and relationship management skills, with the ability to engage both technical and non-technical stakeholders Strong analytical and problem-solving capabilities, coupled with ...

proactive. We take pride in our work, and we love a good challenge. Sound like you? Upland InterFAX is seeking a motivated and customer-focused Technical Support Engineer to act as a key liaison between the company and its customers and partners. This role is responsible for delivering exceptional … technical support, troubleshooting complex issues, and ensuring a positive customer experience. The successful candidate will work directly with customers, partners, and internal teams to resolve technical issues in a timely and efficient manner. This position requires strong analytical skills, a proactive approach to problem-solving, and the ability ...

sales channels. This is an exciting opportunity to take ownership of websites, ecommerce platforms and digital growth initiatives, playing a key role in improving customer experience, optimising performance and supporting online sales growth. About the Role This is a varied and hands‐on role that combines three … areas: Ecommerce & Digital Trading You’ll help manage and optimise ecommerce websites and online marketplaces, ensuring product content, merchandising and customer journeys are continually improved to maximise performance and sales. Technical Web Development & Infrastructure You’ll support website development, maintenance and optimisation, helping to manage hosting, domains, DNS, integrations ...

world rely on the systems we design to make public transport smarter, more connected, and more accessible. With more than 35 years of experience and solutions deployed across 200+ cities globally, we’re transforming the way people travel through innovative transit technology that combines software, hardware, and real-world … solely on backlogs and process. We’re looking for someone who can bring clarity to complexity, inspire a high-performing team, and help turn customer and market needs into meaningful product outcomes. You’ll lead and support a talented group of Product Owners across our portfolio, helping to align ...

insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life … data units, and partner ecosystems to develop domain-led campaigns. Enable sales enablement across the insurance vertical and mentor junior team members. Qualifications Required Experience & Skills Strong understanding of insurance regulatory environment and operating models. Strong experience in Business Development or sales experience in Insurance Services. Strong ...

drive value from the insight we extract. We develop advanced and actionable data-driven insight to increase the efficiency of our whole organisation, increase customer lifetime value, improve customer experience, and open new business opportunities. You'll play a key role in shaping and enhancing our data … continuous enhancement of our data lakehouse, enabling both batch and streaming data capabilities. You'll also support machine learning initiatives focused on forecasting, customer insight and predictive analytics. This is an exciting opportunity for someone who wants to build something new and see the impact of their work ...

Customer Support Specialist Software Adria Solutions is recruiting a Customer Support Specialist for a growing technology business whose software is used by customers worldwide. This opportunity suits someone who enjoys solving problems, building customer relationships and improving how services are delivered. Youll join a collaborative team where … your ideas and customer insights can influence both products and processes. The role Youll help customers get the most from the companys software, ensuring each interaction is helpful, efficient and tailored to their needs. Alongside responding to enquiries, youll identify recurring issues and work across teams to improve ...

Working Permanent | Full-time (37.5 Hours) Competitive salary & 10% MBS We make health happen At Bupa, we're transforming the way people access and experience healthcare. We're looking for a Senior Digital Product Manager to lead the development of innovative digital products and customer journeys that improve … engage with Bupa across digital channels. Working within a multidisciplinary product team, you'll define product vision, shape strategy, and lead the delivery of customer-centric solutions that solve real-world healthcare challenges. You'll collaborate with stakeholders across clinical, operational, technology and commercial teams, using data, customer ...

commercial engine: bringing new customers on board, keeping them delighted, and telling our story to the market. Growth is split into Sales, Customer Experience (Relationship Management, Customer Success and Tech Support), Marketing and Special Ops - collectively owning pipeline, retention, advocacy and the go-to-market playbooks that … integration that's 90% finished, a scan that was never actually scheduled - and getting hands-on until it's fixed, or the customer's own engineers can fix it themselves. Reading the account health data - usage, support tickets, renewal timing - to spot the account that's gone quiet before ...

successful candidate will be responsible for the installation, support, troubleshooting, and maintenance of network and IT systems, ensuring high levels of service availability and customer satisfaction. This is a field-based role requiring regular travel to customer and company locations. The ideal candidate will be comfortable working independently … configure, and maintain LAN, WAN, SD-WAN, Wi-Fi, and network connectivity solutions. * Deploy and support routers, switches, firewalls, and wireless access points. * Attend customer and company sites to perform installations, repairs, and maintenance activities. * Provide hands-on support for IT hardware, software, and network infrastructure. * Carry out structured ...

Customer Success Manager - Radiology Software Solutions Customer Success Manager - Radiology Software Solutions We are a specialist provider of innovative software solutions designed specifically for radiology departments across the UK. Our tools help NHS and independent healthcare providers streamline imaging workflows, enhance diagnostic efficiency, and deliver better patient outcomes. … With a growing installed base of 30 NHS trusts, we are now expanding our Customer Success team to ensure these customers achieve maximum value from our platform and continue to grow with us. Role Overview We are looking for an experienced Customer Success Manager with a strong clinical ...

strong leader to act as a key technical voice in planning discussions with the CEO and senior leadership team. Someone who has hands-on experience scaling e-commerce platforms and a willingness to roll up your sleeves and support the team directly when needed. Key Responsibilities Technology Roadmap … culture of innovation, accountability, and continuous improvement. Attract, retain, and develop top technical talent. Cybersecurity & Compliance Implement and maintain robust security protocols to protect customer data, systems, and intellectual property. Ensure technology compliance with legal, financial, and data privacy regulations alongside the broader senior leadership team. Cross-Functional Collaboration ...

impact and risk analysis is completed. You will seek to identify areas where improvement in systems and processes will lead to an improved customer experience and/or greater efficiency. You will be customer focused to ensure our customers get the best value out of our platforms … ensuring that they understand what the platforms can do and how it is best used ensuring they get the best possible customer outcome You will gather, analyse and validate business requirements and validate analysis completed by others You will seek to identify areas where improvement in systems and processes ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. Success. … decisions Building a modern, scalable technology landscape Improving how technology enables business growth We'd love you to have: Significant Enterprise Architecture leadership experience. Experience establishing or maturing architecture practices. Experience defining architecture principles, governance and standards. Experience shaping technology strategy and roadmaps. Strong stakeholder management skills ...

Senior and executive search across customer operations, CX and contact centres. Customer Success Manager | SaaS, Contact Centre Platform About the business A fast-growing technology provider whose platform helps a large number of businesses connect with their customers every day. The culture is ambitious and down to earth. … place to do that: people are open and honest, and mistakes are treated as part of learning quickly. The role This is a senior, customer-facing role leading new implementation projects from first discovery through to go-live. You sit between what a customer needs and what ...

unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join … investments that create durable, hard-to-replicate advantage for Kraken Flex, and work with Flex GMs to prioritise them. What you'll bring: Essential Experience Executive Product Leadership: Proven experience building and leading product organisations — not just managing product teams. You've shaped culture, developed people, and elevated ...

unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join … Platform Engineers and help us build and scale Kraken's AWS cloud foundation, which forms the basis for our market-leading grid flexibility and customer management products. We’re an innovative and customer‐focussed company, helping to drag the utilities industry into the 21st century, using a mixture ...

life easier, faster and more enjoyable for our customers. That's why we're looking for a Lead Delivery Manager to join our Digital Customer Experience (DCX) tribe. This is a chance to lead the delivery of high-profile initiatives that directly impact how customers shop with us. … delivery of large, complex initiatives across multiple product squads and strategic programmes Creating the clarity, focus and momentum that enables teams to deliver valuable customer outcomes consistently Working closely with Product Managers, Engineers and Designers to align priorities and turn ambitious roadmaps into reality Removing blockers, managing dependencies ...

proposals and solution recommendations aligned to client requirements. Accurately manage sales forecasting, pipeline health, and revenue targets. Collaborate with internal teams to deliver seamless customer experiences. Commercial & Technology Expertise Develop a strong understanding of Insight's solutions and services portfolio. Apply commercial acumen to identify opportunities that maximise value … both clients and Insight. Stay informed on industry trends, market developments, and emerging technologies. Translate customer needs into tailored technology solutions. Stakeholder Management Build trusted relationships with customers, partners, and internal teams. Navigate complex stakeholder environments and influence decision-making. Act as a trusted advisor by understanding customer ...

spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. Purpose of the Role Enable teams, Teams of Teams/Agile Release Trains and leaders to adopt and continuously improve Agile ways … working. The role will strengthen product and customer focus, improve delivery flow and predictability, and build sustainable Agile capability across a complex, regulated organisation. SAFe and other scaled-Agile practices should be applied pragmatically to the organisational context rather than as a rigid blueprint. Key Accountabilities Coach multiple teams ...

post implementation. Projects are undertaken primarily to deliver technology driven change in support of the evolving technology landscape however given the wider financial backdrop experience of delivering IT change in a financially regulated environment would be an advantage. What does the job involve? Managing the delivery of multiple technology … potential risk to consumer outcomes posed by the project Ensure that all duties are carried out with the aim of protecting customers and improving customer experience Supporting and enabling the business to achieve its regulatory requirements, including consumer duty Competence, knowledge and skills Strong technical knowledge and experience ...

/no-code approach Managing your own portfolio of change from discovery through to deployment Working closely with business stakeholders to improve processes and customer experience Acting as the technical lead for your solutions, resolving issues and providing expert guidance Championing best practice, governance, data quality and continuous … maximise the value of Microsoft technologies Keeping up to date with the latest Microsoft innovations and identifying opportunities to introduce new capabilities Have proven experience as a Functional Consultant or Power Platform professional with a passion for delivering business value through technology. Experience delivering solutions with Microsoft Dynamics365 ...