51 to 75 of 119 Customer Experience Jobs in the North West

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

priorities and future growth. You'll work closely with engineering, product and technology leaders to ensure architecture enables rapid delivery, commercial success and exceptional customer experiences. Reporting to the Engineering Director, you'll lead a team of architects and technical specialists, providing both strategic direction and technical guidance across … airport partners globally. Key responsibilities Architecture Strategy & Technical Leadership Define and evolve our client's architecture strategy, ensuring technology decisions align with business objectives, customer needs and long-term platform scalability. Provide technical leadership across cloud and solution architecture, driving the adoption of modern architectural patterns and engineering best ...

could be in a Technical Pre-Sales role in industries such as SaaS, CRM, Technical Solutions and be ready to transition into providing full customer solutions within the IT industry. Why Join Us Uncapped earning potential with a clear path to £7590K+ once fully ramped 55p/mile mileage … standard qualifications A genuine say in the growth and direction of the business as we continue to scale Role Overview We are elevating our customer engagement model to ensure clients receive maximum value and a complete technical solution that meets both their current and future business needs. Working closely ...

could be in a Technical Pre-Sales role in industries such as SaaS, CRM, Technical Solutions and be ready to transition into providing full customer solutions within the IT industry. Why Join Us Uncapped earning potential with a clear path to £75–90K+ once fully ramped 55p/mile … standard qualifications A genuine say in the growth and direction of the business as we continue to scale Role Overview We are elevating our customer engagement model to ensure clients receive maximum value and a complete technical solution that meets both their current and future business needs. Working closely ...

team. You will be responsible for the development, performance, and scaling of services, components, and internal systems. What We Are Looking For Proven experience as a Software Engineer building and scaling high-performance backend systems. Experience working with modern AWS architectures Strong understanding of observability, reliability engineering (SLIs …/SLOs), and production monitoring. Experience dealing with highly concurrent systems and A/B testing or experimentation platforms. Strong experience with Java, Spring Boot, Spring and AWS. Should have experience with Logs and Unit Testing Role is 70% coding and would need to pass Hacker rank ...

companies transform how they communicate with their customers. You'll be selling technology that combines AI, automation, analytics and multi-channel communication to improve customer experience, increase productivity and generate more revenue. Technology with real customer impact. The platform is already helping businesses working with huge brands … through AI Why this opportunity? £25,000-£27,000 basic + £40,000 OTE with uncapped commission AI-powered B2B SaaS product with proven customer results Manchester City Centre office with hybrid working Speak with senior decision-makers across established businesses Use AI every day to research, personalise ...

companies transform how they communicate with their customers. You'll be selling technology that combines AI, automation, analytics and multi-channel communication to improve customer experience, increase productivity and generate more revenue. Technology with real customer impact. The platform is already helping businesses working with huge brands … software. Why this opportunity? £30,000-£35,000 basic + £45,000 OTE with uncapped commission AI-powered B2B SaaS product with proven customer results Manchester City Centre office with hybrid working Speak with senior decision-makers across established businesses Use AI every day to research, personalise and improve ...

senior stakeholders across existing and new client accounts.* Helping clients create secure, resilient and scalable foundations for future growth.* Applying your retail expertise across customer experience, omnichannel commerce, merchandising, supply chain, fulfilment and store operations.* Shaping solutions using modern enterprise platforms, ERP, specialist retail technologies, APIs, microservices, cloud … development.* **Learning and Development:** Undertaking training, professional development and relevant certifications to support your career and evolving market demand.## YOUR PROFILEYou will bring:* Significant experience leading enterprise or solution architecture within the retail sector.* Strong retail sector knowledge, potentially spanning grocery, fashion, general merchandise, or health and beauty.* Experience ...

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.# Aerospace & Defence - Consultant/Senior ConsultantGlasgow, Newcastle Bank House, Manchester, Bristol, London## **Your … project outcomes that enables Capgemini to deliver major programmes linked to client challenges.* Working with colleagues across Capgemini to deliver business than can including customer experience, digital and engineering offerings.* Operating as a delivery owner on major defence programmes, including shaping proposals, designing parts of transformation programmes ...

days holiday + bank holidays, pension, paid parking, phone allowance, funded training & certifications Manchester/Warrington 1 day a week from home Travel to customer-site travel across the North West as required The Opportunity: If you enjoy getting into complex network problems but also want … resolution. Day to day Youll work across LAN/WAN, routing, switching, VLANs, VPNs, firewalls, wireless, connectivity and SD-WAN within a multi-customer MSP environment. One day you might be troubleshooting a firewall or routing issue, the next you could be implementing a new network, replacing a firewall ...

house software engineers will own all aspects of quality and delivery — development, testing, deployment and production support — for the platforms underpinning the digital customer experience. The role is as much about people and process as it is about technology. You'll iteratively deliver software using agile methodology, ensuring just … manage third-party SaaS supplier relationships, including budget ownership, and work closely with recruitment to attract, hire and retain strong engineers. Key Requirements Proven experience leading, coaching and mentoring in-house technology teams who deliver high-quality software — not just managing a backlog, but developing the people. A genuine ...

Manager/BDM , or you might currently work in a technical sales role outside of IT and be ready to transition into providing full customer solutions within the IT industry. If you bring exceptional drive and strong technical capability, we are prepared to increase the salary band … standard qualifications A genuine say in the growth and direction of the business as we continue to scale Role Overview We are elevating our customer engagement model to ensure clients receive maximum value and a complete technical solution that meets both their current and future business needs. Working closely ...

significant improvement in our data capability maturity, enabling us to harness the power of data, analytics and AI to enhance our operational efficiency, customer experience, and strategic decision-making. This role will involve close collaboration with cross-functional teams, executive leadership, and external partners. You will … collaborative approach to solving our data challenges. Key Skills/Qualifications needed for this role Proven track record of in data architecture, including substantial experience in a leadership role within complex, data-intensive environments. Deep understanding of data architecture principles, data modelling, data integration, data governance, and data management ...

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. … Change Shaping Service Platforms ITSM Operational Capabilities Internal Productivity Platforms We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture experience. Experience shaping technology roadmaps and strategic change. Strong stakeholder management and influencing skills. Ability to communicate effectively with both technical and business audiences. Commercial awareness ...

across retail, ecommerce and operations. You will shape strategy, govern platforms, mentor the Data team and deliver data products that unlock value and improve customer experiences. You will manage end-to-end data platforms (Azure, Snowflake, Power BI) and drive modernisation, governance, and AI initiatives. A hybrid work setup ...

your team's endeavors. You'll lead a group of engineers, providing clear guidance to help them achieve exceptional results. Your hands-on engineering experience will be an integral part of your leadership style, as you actively contribute as a team member. You work closely with your local Product … Owner to ensure successful delivery of the product backlog across the entire Software Development Lifecycle (SDLC), with a strong focus on delivering a customer experience that we can be proud of, setting a high standard for excellence. So, what will you be doing? Team Leadership: Lead the team ...

seamless payment solutions that help merchants expand into new markets with confidence. We'relooking for anIntegration Consultantto join our Merchant Enablement team. In this customer-facing technical role,you'llown the integration journey for some of our largest merchants and partners, guiding them from solution design through to successful … stakeholders. Assist Level 1 and Level 2 Support teams with complex technical escalations. Support onboarding, implementation, testing, and post-launchoptimisation. Ensure an exceptional merchant experience throughout the customer journey. Continuous Improvement Identifyopportunities to improve integration processes and merchant onboarding. Contribute to process automation and operationalefficiencies. Share technical knowledge ...

currently recruiting for a newly-created Head of Data Analytics & Insights position on behalf of a dynamic and customer-focused Claims Management company based in Central Liverpool. The role holder will be responsible for owning and continuously evolving the organisation's data and analytics capability, ensuring that data … plays a critical part in enabling the business to reduce claim handling times, improve settlement accuracy, control costs, identify risk and fraud, and enhance customer experience, while ensuring insight-led decisions are embedded across all operational and strategic functions. The Head of Data Analytics & Insights will manage ...

real-time betting opportunities on live sporting events, as well as industry-leading features such as Live Streaming and Match Live, to enhance the customer experience. Youwill help to deliver the best front end and user centric experience for our customers and team members. Youwillbe exposed to challenges … success of the team. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred Skills and Experience Experience building and maintaining user interfaces for complex, high-traffic products. Ability to design front end solutions that support low-latency and highly available services. ...

sparkle for millions of Very customers. About the team Our Data team is at the heart of our transformation journey, enabling smarter decisions, better customer experiences and stronger business performance through trusted, accessible and high-quality data. We're building a modern, product-led approach to data, moving beyond … Data Engineering, Architecture, Analytics, and business stakeholders to translate complex business problems into clear requirements and actionable data solutions. Analyse business processes, data flows, customer journeys, and operational challenges to identify improvement opportunities. Facilitate workshops with senior stakeholders to define outcomes, success measures, KPIs, and business cases. Own requirements ...

Hybrid working from our Support Office in Handforth, Cheshire, with requirement to visit other sites/locations Salary up to £90k, dependent upon experience, plus car allowance, bonus, 36 days holiday, PHI and supporting colleague benefits Help us stay one step ahead! At Pets at Home , technology is transforming … with confidence. From security operations, incident preparedness and vulnerability management to governance, third-party risk and security-by-design, you’ll balance protection with customer experience, resilience and commercial priorities. What you’ll make happen Shaping and delivering our information security strategy and multi-year roadmap Embedding security ...

that are fit for purpose and delivered against stated business requirements. What you’ll be doing Delivers deep technical and repeatable solutions that achieve customer requirements driving positive outcomes. Guides partnerships with business and operational stakeholders to conduct business and technical discovery. Implements robust recommendations, proposals and scope … transformative power of group products, services and technology. Drives the team culture of enhancing the solution architect team's knowledge, methodologies and customer-facing collateral. Executes alignment with Enterprise Architecture guardrails and solution patterns. Contributes to thought leadership and provides advice on a specific set of technologies to help ...

million HTTP requests daily and process more than 1.5 million bets per hour at peak. As a Senior Software Product Analyst, you’ll turn customer and marketing needs into clear product plans and useful improvements across our digital experience. Our Software Product Development department creates and improves the technology … that supports our products and customer experiences. Within the Marketing function, you’ll use your understanding of customers, regulatory requirements and our technology stack to shape improvements to direct-to-customer marketing across multiple touchpoints. You’ll work with teams across the business to define requirements, prioritise initiatives ...

lead a team of Test Managers and Agile Test Engineers, partnering with Product, Delivery and Technology leaders to ensure robust, scalable solutions that enhance customer experience. You will drive the quality strategy, balance pace with risk, and foster a culture where quality is everyone’s responsibility, including reporting insights ...

during that period. Requirements - Accountable for leading multiple, complex areas of data engineering delivery to time, cost and quality with minimal direction - Experience effectively and inclusively managing teams to deliver agreed scope, acting as the key point of escalation for decisions that impact your area of work - Demonstrable experience of building data pipelines using Spark, Python or SQL - Experience working with AWS and its data and AI/ML services such as SageMaker - Experience of big data and lakehouse platforms on AWS (EMR, Databricks or Snowflake) - Experience building data platforms such as Data Lakes, Lakehouses ...