51 to 75 of 199 Customer Experience Jobs in the North West

impactAs our Systems Manager, you will be the driving force behind the technology that powers our customer experience. You will transform how our CX Operations and Support teams scale by leading mission-critical initiatives from initial discovery to final rollout.You will make a direct impact by serving … administrative functions, including user account maintenance, dashboards, reports, workflows, automations, and routine configuration tasks.Act as PM for projects and Initiatives undertaken by the CX Operations and System’s associates in addition to the future Zendesk Administrator.Providing/improving structure for the CX Operations and System’s department (workflows, escalation pathways ...

issues, and standard operating procedures Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX) Assist in User Acceptance Testing (UAT) of new and existing IT systems Ensure that you are operating within the Group data governance framework … issues to your manager Build and maintain relationships with all stakeholders, both internal and external Any other duties as required Knowledge, Skills and Experience Excellent organisational and time management skills High level of accuracy and attention to detail with ability to grasp new tasks quickly Strong written and verbal ...

Ecommerce to lead the online trading strategy and digital growth of Myprotein UK. This role will be responsible for driving revenue growth, optimizing customer experience, and leading ecommerce performance across our direct-to-consumer channels.As Head of Ecommerce, you will own the end-to-end digital trading strategy … working cross-functionally with marketing, CRM, product, analytics, technology, and operations teams to deliver exceptional customer journeys while accelerating commercial performance.This is a high-impact leadership role for someone passionate about digital retail, customer acquisition, conversion optimization, retention strategy, and scaling a world-class ecommerce business.Key ResponsibilitiesEcommerce Strategy ...

forge powerful partnerships with leading global enterprises, co-creating exceptional commerce experiences that resonate with customers. Our growth culture champions continuous and unwavering customer centricity, ensuring we balance rapid speed to market with uncompromising technical excellence. Joining our team means contributing to impactful transformations at the forefront of digital … will be at the forefront of innovation, advising clients through the evolving digital landscape and leveraging cutting-edge technologies to build resilient, scalable, and customer-centric commerce platforms. About the role: You will lead the definition of product vision and strategy within complex commerce engagements, taking ownership of outcomes ...

Street, Blackburn, BB1 1GA Role Overview We are seeking an enthusiastic, creative, and caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead) This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong ...

Bickershaw, Wigan, WN2 5TE Role Overview We are seeking an enthusiastic, creative, and caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead) This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong ...

forge powerful partnerships with leading global enterprises, co-creating exceptional commerce experiences that resonate with customers. Our growth culture champions continuous and unwavering customer centricity, ensuring we balance rapid speed to market with uncompromising technical excellence. Joining our team means contributing to impactful transformations at the forefront of digital … will be at the forefront of innovation, guiding clients through the evolving digital landscape and leveraging cutting-edge technologies to build resilient, scalable, and customer-centric commerce platforms.About the role:You will be instrumental in identifying and translating complex business challenges into clear, actionable solutions. This includes driving discovery ...

development, ensuring e-commerce platforms and digital systems perform reliably while driving continuous improvement. You'll play a key role in supporting websites, customer portals and integrated business systems, helping to deliver an exceptional customer experience and supporting the organisation's digital growth strategy. Working closely with … internal stakeholders, external technology partners and suppliers, you'll help develop innovative digital solutions that improve efficiency, enhance customer journeys and support commercial success. Key Responsibilities As the E-commerce Development & Support Specialist, you will: Provide support for e-commerce platforms, websites, customer portals and integrated systems. Investigate ...

Analyst Lancashire (Hybrid, 3 days in office) Up to £40,000 + Bonus + Benefits If you're passionate about conversion rate optimisation, digital customer experience, and using data to shape commercial decisions, this is an excellent opportunity to join a well-established eCommerce business. You'll play … role in driving online performance, influencing website improvements, and helping deliver a best-in-class customer journey through testing, insight, and experimentation. The Company This organisation is a recognised UK retail brand with a strong digital presence and a continued focus on enhancing the online customer experience. They ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

most mature Product Analytics capabilities. Significant investment has been made across Product, Engineering, Data and AI, with analytics playing a central role in shaping customer experiences. Rather than relying on traditional web analytics, the business has developed a sophisticated event-level tracking infrastructure, providing analysts with rich behavioural data … product decisions. This role sits within the Growth team, partnering closely with Product Managers, Engineers, Marketing and Data Scientists to improve personalisation, experimentation and customer decision-making across a high-traffic consumer platform. Why Join? Join one of the UK's leading consumer technology businesses. Work on digital products ...

increases. The Role The AI Engineer will play a central role in designing, building and operating AI-powered solutions that improve productivity, decision-making, customer experience and operational effectiveness. This is a highly hands-on position requiring ownership of the end-to-end delivery lifecycle, from solution architecture … quality documentation to support knowledge transfer and future team growth. Design solutions with cost efficiency and measurable return on investment in mind. Skills and Experience Essential 2-6 years' experience in AI engineering, software engineering, automation engineering or a related technical discipline. Demonstrable experience delivering production solutions ...

looking for a Product Manager to join the Tote and play a pivotal role in shaping and improving the customer experience across our digital products. In this role, you will drive key growth initiatives from early problem validation and ideation through to development, launch, and ongoing optimisation. … experiences that make the most of the Tote’s unique proposition.Working closely with the wider Product and Commercial teams, you’ll influence strategy, champion customer needs, and help drive adoption and engagement across our full suite of products.What you’ll be doing:You will work with the CTPO, Product ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

content across both digital and offline channels provided by different parts of Barclays. AccountabilitiesCreation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience.Design … wireframes and interactive prototypes for visualisation and testing of product concepts and features before development.Compliance to accessibility standards and guidelines to provide an inclusive experience for all users.Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products.Gathering ...

Senior Product Designer (UX/UI) Manchester | Full-time | Hybrid/Office-based/Remote Salary: Negotiable, depending on experience 3-6 month contract Our Client is a fast-growing UK business finance company based in Manchester. They SMEs access funding from across the market … technology to completely rethink how businesses find, apply for and manage finance. There ambition is to build a best-in-class digital experience for business finance — combining great design, automation, AI, Open Banking and lending marketplace, into one single platform. They already have an in-house technology team building ...

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison … This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity As a Service Desk Customer Liaison, you'll be the first point of contact for customers, managing service requests from ...

week)£60,000 - £70,000 The Company They are a well-established digital platform business with a strong focus on technology, data, and customer experience. Significant investment across Product, Engineering, Data, and AI has created a sophisticated analytics ecosystem where data plays a central role in decision-making.Their analytics … Data Science teams to drive measurable business impact. The Role As a Senior Analyst, you will focus on behavioural analytics, audience measurement, and customer journey analysis within a product-led environment.You will: Analyse customer behaviour across complex digital journeys to identify opportunities for product and commercial improvements Develop ...

global organization. You will provide best technical support about Fluid Automation Products & Solutions to Customers, Sales Representatives, Business partners and Intermediaries; guarantee a positive Customer Experience managing speedy and knowledgeable responses that solve their problems; applying Company policies. Ensure efficient collaboration with technical support, order management, outside sales … Salespersons. Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are properly handled and closed to Customer Satisfaction Provide competitor product cross-references, as required Generate leads for sales force through active listening ...

economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.Department DescriptionThe Operations function is responsible for delivering excellent customer outcomes across Allica's lending and banking products. Lending Servicing plays a critical role in supporting customers throughout the life of their loans, ensuring … requests are handled efficiently, accurately and in line with regulatory requirements.The team is committed to delivering operational excellence through outstanding customer service, continuous improvement, effective risk management and the intelligent use of technology and AI.Role DescriptionThe Lending Servicing Officer plays a key role in delivering an outstanding in-life ...

with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings.As Operations Transformation Associate Director for the Airline Industry, you will lead and oversee high-impact transformation engagements for large airline clients, combining … changeLead programme initiation, planning, execution, and delivery — ensuring initiatives meet objectives on scope, time, cost, and qualityOversee multiple transformation workstreams (e.g., operations optimisation, passenger experience transformation, digital/IT systems, sustainability, cost-efficiency, organisational redesign)Ensure interdependencies, risks, resources and benefits are identified and managed, with clear governance ...

Since 2011, we have been keeping your business connected, competitive and ready for the future. We have decades of combined industry experience across mobile, telecoms and connectivity solutions that meet the unique needs of every business. Due to our continued growth and success, we are looking for a Hosted … year) 22 days holiday + banks + Christmas shutdown. Office Based – Crewe We are looking for a manager for our Hosted Customer Support Team. The main duties of this role will be: Leading a team of 6 agents (which is growing) Managing agents workflow Monitoring tickets to ensure ...

adoption increases.The Role The AI Engineer will play a central role in designing, building and operating AI-powered solutions that improve productivity, decision-making, customer experience and operational effectiveness.This is a highly hands-on position requiring ownership of the end-to-end delivery lifecycle, from solution architecture … patterns.Maintain high-quality documentation to support knowledge transfer and future team growth.Design solutions with cost efficiency and measurable return on investment in mind.Skills and Experience Essential 2-6 years' experience in AI engineering, software engineering, automation engineering or a related technical discipline.Demonstrable experience delivering production solutions, supported ...

demandITcourses,practicetestsandvirtuallabs. AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily. CycletoWorkscheme. AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases. MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions. Regularsocialevents,team-buildingactivities,andaRefer-a-Friendbonusscheme. About the Role We are seeking a highly motivated and customer-focused Professional Services Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions … skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line ...