51 to 75 of 76 Customer Experience Jobs in the North West

stakeholders. The ideal candidate should have a proven track record in service delivery, maintain an understanding of IT processes, and drive continuous improvement in customer experience. Opportunities for training and development are available, and a focus on wellbeing is prioritized within the organization. #J-18808-Ljbffr ...

Keep our network moving. Lead a high-performing team. Be our next Network Support Team Leader. At Intercity, were passionate about delivering an exceptional customer experience and our Network Operations Centre plays a critical role in making that happen. Were looking for a people-focused Network Support Team ...

Customer Support Specialist | Remote (UK) | SaaS We’re hiring a Customer Support Specialist to join a growing SaaS business serving a specialist operational industry across the UK. This is not a “ticket-closing” support role. We’re looking for someone who genuinely enjoys solving problems, improving processes … helping customers succeed long-term. You’ll take ownership of customer issues from start to finish - troubleshooting systems, simplifying complex problems, delivering training, and feeding insights back into product improvements. What you’ll be doing: • Supporting customers via phone, email, screen share, and ticketing systems • Investigating root causes rather ...

Join Our Client Cheshire Police's Team as an IT Service Desk Agent! Are you passionate about technology and dedicated to providing exceptional customer service? Our client, Cheshire Police are seeking enthusiastic individuals to fill the role of IT Service Desk Agent in Winsford. This temporary position offers … efficient, courteous, and informative. You will leverage your technical knowledge and problem-solving skills to provide first-line support and contribute to a positive customer experience. Key Responsibilities: Customer Interaction : Take service requests via phone and other channels, ensuring a friendly and informative approach. First-Line Support : Resolve ...

Senior Insight Analyst Stockport (Hybrid – 2x Days a Week) £40,000-£50,000 THE COMPANY This is an opportunity to join a well-established, customer-focused business with a strong data culture, following an internal promotion within the analytics team; you’ll sit within a high-impact Customer … Evaluate marketing performance & ROI across channels Monitor and optimise contact centre performance (sales-focused metrics) Identify customer pain points and opportunities to improve CX and conversion Translate stakeholder questions into clear analytical outputs and recommendations Support real-time decision-making with data-driven insights YOUR SKILLS & EXPERIENCE Strong ...

Senior Insight Analyst Stockport (Hybrid - 2x Days a Week) £40,000 - £50,000 THE COMPANY This is an opportunity to join a well-established, customer-focused business with a strong data culture, following an internal promotion within the analytics team; you'll sit within a high-impact Customer … Evaluate marketing performance & ROI across channels Monitor and optimise contact centre performance (sales-focused metrics) Identify customer pain points and opportunities to improve CX and conversion Translate stakeholder questions into clear analytical outputs and recommendations Support real-time decision-making with data-driven insights YOUR SKILLS & EXPERIENCE Strong ...

Support Engineer - Manchester City Centre – Full-Time Onsite – ASAP Start VIQU are currently seeking an experienced and customer-focused IT Support Engineer to join a busy onsite IT function based in Manchester City Centre. This role is focused on delivering high-quality 1st and 2nd line support within … floorwalking, desk-side, and face-to-face support across the business, ensuring technical issues and service requests are resolved efficiently while delivering an excellent customer experience. This role requires strong stakeholder communication and engagement skills, as you will be supporting users at all levels across the organisation. IT Support ...

live event venues nationwide, including Premier League football clubs, large stadiums, and other iconic event spaces, where high-quality security, operational delivery, and customer experience are critical. Alongside security and stewarding, the business also delivers crowd, traffic and parking management, supporting clients across complex, high-footfall environments. … iconic venues and major events Lead a small, high-performing team with strong senior leadership backing About you: Proven B2B sales and business development experience within a B2B service environment or outsourced or contracted people services. This could include security, cleaning, facilities management, waste, recruitment, etc Comfortable selling multi ...

Engineering Manager for their Manchester office to join the Insurance Offer Team. This role involves building a platform within Booking.com, ensuring a seamless customer experience for insurance products. As an Engineering Manager, you will coach a talented team and manage software development projects, focusing on collaboration and quality ...

risk. You will play a key role in shaping how fraud and financial crime risks are identified, understood and mitigated across the full customer lifecycle, with clear visibility and influence across the business. The Company They are a large, consumer-focused organisation undergoing significant transformation, using data and digital … innovation to improve customer experiences and decision-making. Operating in a regulated environment, they place strong emphasis on ownership, pace and relevance, encouraging teams to challenge existing ways of working. The culture is collaborative, commercially minded and focused on continuous improvement. The Role You will use data and insight ...

Infrastructure & Projects Engineer - Cheshire Our Client is a growing and innovative organisation operating across multiple sectors, focused on delivering high-quality environments and customer experiences. Their approach centres on challenging traditional models and creating modern solutions that meet the needs of evolving markets. With a strong track record … with vendors and third parties on implementations Ensure security best practices across endpoints and systems Maintain clear documentation of systems, processes, and changes Skills & Experience Strong Microsoft 365, Azure AD, and Intune experience Proven ability to deliver IT projects end-to-end Good understanding of networking fundamentals Experience ...

Customer Service Representative Permanent Job £25,173 Altrincham based - free parking available Shifts across 8am - 4pm, 8.30am - 4.30pm and 9am 5pm Monday to Friday - 35 hour working week Office-based initially, transitioning to hybrid (4 days in office, 1 day remote) Are you passionate about delivering exceptional customer … innovation and positive impact on the community and environment. With a supportive work culture, this is an exciting opportunity to join the customer service team permanently due to expansion. You would be working with a team of five where collaboration and resilience are valued. You will be the first ...

Customer Support Advisor (Permanent) Salary£25,173 Monday to Friday (Office based)- 35 hour working week Altrincham based - Free Parking available (Easy commute from Sale, Stretford, Trafford, Broadheath) Shifts across 8am - 4pm, 8.30am - 4.30pm and 9am 5pm - flexibility across all Are you passionate about delivering exceptional customer service … join the support team permanently. You would be working with a supportive team of five where collaboration and resilience are valued. As a Customer Support Advisor, youll be the first point of contact for customers, handling inbound queries and troubleshooting issues efficiently. What You'll Do: Guide customers through ...

Marketplace Cloud Enablement: This team leads the charge in cloud marketplace transformation, aiming to be a market leader by delivering a simple, transparent, and customer‐centric experience. Their mission is to maximize long‐term gross profit from new and existing customers by offering simple and transparent solutions to procure … Marketplace trends and developments. Provide proactive and reactive co‐sell support to sellers and hyperscaler teams, including assisting with developing proposals, demos, and other customer‐facing materials. Continuously monitor and analyze Cloud Marketplace performance data to identify opportunities for growth and improvement. Assist Sales and Operations teams with ...

impact and at the forefront of technology trends with a comprehensive delivery methodology and technical accelerators. You’ll be working with people ranging in experience, from early and emerging talent to specialists. With training and development support all the way through your career and clients across multiple industries (Retail … everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Energy and excitement about the technologies and capabilities provided by Dynamics 365 and the Power Platform. The out of the box capabilities and limitations. Full ...

external relationships, and cultivating a culture of continuous improvement, the role ensures that team efforts directly contribute to sustainable revenue growth and enhanced customer outcomes. The primary objectives of the role To deliver exceptional internal and external customer experiences and outcomes aligned to our Services sales motions … best Services Sales business by leading and developing this pillar (consisting of a core set of go to markets) Proactively drive exceptional and consistent customer and seller experiences innovating our delivery model, drive increased opportunity win rates and customer up/cross sell through progressive and credible presales ...

Manchester | Hybrid (2 days per week) A growing business is looking for a Senior Data & Insights Analyst to join their customer analytics team. The Role You’ll sit within the customer analytics function, focusing on understanding and optimising the customer journey from initial enquiry through to conversion. … insight-driven, with a strong emphasis on storytelling, stakeholder engagement, and driving business decisions through data. Key responsibilities include: Analysing the end-to-end customer journey to identify opportunities and friction points Reporting on sales funnel performance, including conversions and drop-offs Evaluating marketing performance across channels, including ...

Principal QA Engineer, you’ll lead the QA approach within an agile squad, ensuring that products meet the highest standards for quality, compliance, and customer experience. You’ll play a key role in ensuring adherence to our delivery framework and SDLC principles, while driving an automation-first approach across … agile environments and enjoy influencing teams to adopt best practices in testing and automation. What you’ll bring 5+ years of QA and testing experience at both leadership and practitioner levels. Proven expertise in software testing and modern QA methodologies. Strong experience delivering within an SDLC framework, ensuring ...

Manchester Role Overview We are seeking a Delivery & Innovation Coordinator who will play a key role in supporting successful delivery across the Digital Customer & Channel Strategy function. This position works closely with Senior Delivery Managers, multidisciplinary agile teams, business stakeholders, and internal partners to ensure high-quality, timely outcomes … DevOps. Strong PowerPoint skills for clear, senior-level storytelling. Ability to simplify complex information for exec audiences. Desirable Experience in digital, insurance, or CX environments. Exposure to digital products, portals, AI, or comms. Understanding of Agile metrics and reporting. Familiarity with budgeting or resource planning. ...

service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As a successful candidate you will possess proven experience in an IT Support role and a degree in IT or a CompTIA certificate or similar would be beneficial together with excellent communication, interpersonal ...

software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers … payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What ...

days onsite) 18-Month Fixed-Term Contract £60k plus excellent benefits Were seeking an experienced eCommerce Product Manager to join a Digital & Brand Experience team based near Blackpool & Preston in Lytham St Annes, on a maternity cover contract. Youll take ownership of ecommerce platforms, lead a small team … enhance the online customer experience. The Role Youll define and deliver the product roadmap, improve customer journeys, and ensure platform performance and stability while working with internal teams and external partners. Key Responsibilities Own and deliver the ecommerce roadmap Lead features from concept to launch Prioritise backlog (e.g. ...

days onsite) 18-Month Fixed-Term Contract £60k plus excellent benefits Were seeking an experienced eCommerce Product Manager to join a Digital & Brand Experience team based near Blackpool & Preston in Lytham St Annes, on a maternity cover contract. Youll take ownership of ecommerce platforms, lead a small team … enhance the online customer experience. The Role Youll define and deliver the product roadmap, improve customer journeys, and ensure platform performance and stability while working with internal teams and external partners. Key Responsibilities Own and deliver the ecommerce roadmap Lead features from concept to launch Prioritise backlog (e.g. ...

client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual … SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing ...

client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual … SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing ...