51 to 53 of 53 Customer Experience Jobs in the Thames Valley

service options for common issues. Proactively identify trends and recurring issues to develop long-term solutions and prevent future incidents. Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences. Prepare and present reports on service desk performance, metrics, and customer feedback … management. Requirements: Proven experience in a service desk or help desk Strong knowledge of IT systems, hardware, and software Excellent communication skills with the ability to communicate information clearly and effectively to non-technical users. Outstanding problem-solving skills and the ability to handle multiple tasks in a fast ...

Commercial Contract Manager, you will: Drive commercial performance across Interconnect and Transit & Hosting services, identifying new opportunities to grow revenue, improve margins, and strengthen customer relationships. Lead the commercial strategy and management of relationships with over 150 operators and interconnect partners, ensuring alignment with VodafoneThree's business objectives. … interconnect regulation and policy across the UK telecoms sector. Ensure all commercial activities maintain the highest standards of regulatory compliance while delivering outstanding customer experience. Who you are Proven success in negotiating and managing complex, high-value commercial agreements. Strong commercial acumen with a track record of delivering measurable ...

solving to ensure delivery remains on track. Why this role matters; Effective estates management is critical to maintaining network performance, enabling deployment, and protecting customer experience. This role ensures complex access, legal, and landlord issues are resolved quickly, supporting timely upgrades and minimising delivery risk across the network. This … Provide insight and guidance on Code renewals and legal rights • Support continuous improvement of estate processes and delivery practices Who we’re looking for; • Experience in estates, property, or telecoms acquisition environments • Strong understanding of landlord and tenant law and lease/wayleave agreements • Knowledge of the Electronic Communications ...