626 to 650 of 812 Customer Experience Jobs in the UK

Daisy O'Grady Description Sabio Group is a trusted expert in Contact Centre, AI and Data. We design, build and run automation‐led customer experiences for leading brands, combining deep domain expertise with modern engineering and a consulting mindset. We’re collaborative, curious and outcomes‐driven, and we invest … Senior Data Consultant to strengthen our Contact Centre Data capability. The role provides additional senior technical and consulting capacity, enabling us to meet growing customer demand and deliver against an expanding pipeline. This is a customer‐facing, hands‐on role spanning data engineering, analytics and consulting, helping customers ...

working world. The opportunity This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting … projects that shape customer experiences and drive sustainable growth. Your key responsibilities You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation. You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver ...

industry standards, trade compliance requirements, and data privacy regulations (e.g., EU GDPR). Define and track KPIs related to platform performance, reliability, adoption, and customer value. Product Development and Delivery - Define clear product requirements, use cases, and specifications in collaboration with business and technical stakeholders. Partner closely with engineering … scope, quality, and timelines. Collaborate with the Asset Performance Management (APM) Application Product Manager to ensure end‐to‐end solution coherence and a unified customer experience. Lead UI/UX improvements by defining expectations and requirements, supported by competitive analysis and market insight. Ensure solutions comply with relevant ...

challenges. Qualifications We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. While we recognise the breadth of the NICE ecosystem and do not expect expertise across every component, candidates with wider exposure to CXone … enterprise system integrations Agent workspace configuration and optimisation Proactive outbound engagement strategies Reporting, interaction data, and performance insights Experience with AI-driven CX capabilities is highly desirable, including: Enlighten Autopilot – AI-powered virtual agents that elevate self-service and guide customers with natural language interactions Enlighten Copilot – real-time ...

Customer Support Specialist Our client is looking for a highly energetic, confident, and engaging Customer Support Specialist to join their growing support team. This role is perfect for someone who thrives on speaking with people, brings a positive attitude to every interaction, and can confidently handle a wide … range of customer queries. The Role As a key member of the support team, you will be the first point of contact for our client's customers, speaking directly with Drivers and passengers. Your ability to communicate clearly, build rapport quickly, and take control of conversations will be essential ...

Customer Support Specialist Our client is looking for a highly energetic, confident, and engaging Customer Support Specialist to join their growing support team. This role is perfect for someone who thrives on speaking with people, brings a positive attitude to every interaction, and can confidently handle a wide … range of customer queries. The Role As a key member of the support team, you will be the first point of contact for our client’s customers, speaking directly with Drivers and passengers. Your ability to communicate clearly, build rapport quickly, and take control of conversations will be essential ...

bridge between commercial, marketing, e-commerce, digital, data and technology teams, ensuring our platforms, processes and people work together to power performance, personalisation and customer experience. This is a hybrid role with travel between our Nottingham, Coventry and London offices. Here's a taste of what … models. Ensuring robust governance, data quality and compliant data flows across all systems. Collaborating with cross-functional teams to align Martech with the full customer journey. Leading and mentoring a team of Martech and marketing operations professionals. Are we the perfect match? Here's what we need from ...

will tackle genuinely complex technical challenges, build a scalable, cutting‐edge AI product, and lead technical best practices while remaining close to live customer feedback. This is an opportunity to transform how organisations thrive by revolutionising decision‐making with AI and machine learning. What you’ll be doing: Serving … strong technical contributor within a cross‐functional Delivery Squad, collaborating on impactful customer solutions. Working directly with customer stakeholders and engineering teams to integrate Frontier into existing systems, data sources, and workflows. Building and extending the product using primary languages such as Python and TypeScript. Leading the technical ...

Overview Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. The Chief Data and Analytics Office is responsible for building enterprise-scale … engage with a diverse range of stakeholders, ensuring effective collaboration and delivery across multiple teams and functions. Required Qualifications, Capabilities, and Skills Significant experience in product delivery, project management, or program management roles, with a strong focus on data management (especially data lineage and data controls) within the financial ...

company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It is an exciting time … energy, and we aim to make a real impact on shaping a better, more sustainable future. Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information ...

Overview At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with … opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. About the Team We are seeking a Senior Security Engineer to join our AI Security organization that builds AI‐powered security solutions to re‐imagine how Amazon discovers ...

About the team At OSB Group, we are continuing to invest in our technology platforms to deliver exceptional customer experiences and support our growth ambitions. We are now recruiting for a Principal Engineer – Salesforce to drive the development and evolution of our Salesforce-based CRM platform. This … will shape the engineering strategy and ensure the delivery of scalable, secure CRM solutions supporting key business domains including lending, savings, broker journeys, and customer servicing. Salesforce plays a central role in our customer platform, enabling seamless end-to-end journeys across acquisition, onboarding, and servicing. These roles ...

risk. You will play a key role in shaping how fraud and financial crime risks are identified, understood and mitigated across the full customer lifecycle, with clear visibility and influence across the business. The Company They are a large, consumer-focused organisation undergoing significant transformation, using data and digital … innovation to improve customer experiences and decision-making. Operating in a regulated environment, they place strong emphasis on ownership, pace and relevance, encouraging teams to challenge existing ways of working. The culture is collaborative, commercially minded and focused on continuous improvement. The Role You will use data and insight ...

environment. The Company They are a well established organisation operating within the ecommerce and retail space, with a strong focus on digital growth and customer experience. Data is central to their strategy, and they continue to invest in tools, platforms, and talent to enhance decision making. The business … insights that drive performance. * Turning digital trading questions into clear analytical frameworks and insight led recommendations * Analysing funnel performance to optimise conversion, engagement, and customer journeys * Partnering with stakeholders across trading, marketing, and product to influence decision making * Using GA4 and GTM to track, measure, and enhance digital performance ...

About the Role At KnightFrank we are transforming how we deliver B2C property solutions to enhance customer experiences, optimise operations, and drive growth. As a Solutions Architect, you’ll play a pivotal role in designing scalable, customer‐centric systems that integrate seamlessly with our digital platforms and third … party tools ecosystems. Position Overview Design and implement scalable, secure, and user‐friendly systems for our B2C service lines, including integration of customer data, analytics, and AI‐driven tools to improve user experience and ensure compliance with data privacy (e.g., GDPR). Key Responsibilities Lead architecture design ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters … decision‐makers across the Retail, Hospitality and F&B sectors in the United States, Canada and Mexico. The role targets merchants with significant international customer traffic and aims to secure new customers for our core suite of products and services (Gateway, Acquiring, DCC, Tax Free).You will work closely ...

future roadmap across cloud, Network, EUC and application environments. You’ll join a stable, growing organisation where technology is central to business performance and customer experience. About the Role: This role is responsible for the effective operation, stability and resilience of the organisation’s IT services across multiple … team to build capability and a high-service culture. Produce and present operational performance reports, metrics and recommendations to senior stakeholders. Key Requirements: Proven experience in an IT Operations Manager or similar leadership role ideally in a multi-site end user environment. Experience managing cloud-based services ...

team‐based approach. Ensuring the architecture accounts for security, scalability, compatibility, and maintainability. Performing testing of your work, fixing defects, and helping to resolve customer support cases. Ensuring the team adheres to architectural direction and standards. Mentoring and coaching team members in architecture practices and issues. Liaising with Product … Management during planning sessions. Have you got what it takes? Solid experience developing applications in C# using Visual Studio/Visual Studio Code. Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs. Experience with multi‐tenant cloud solutions. Experience working ...

Customer Service Representative Permanent Job £25,173 Altrincham based - free parking available Shifts across 8am - 4pm, 8.30am - 4.30pm and 9am 5pm Monday to Friday - 35 hour working week Office-based initially, transitioning to hybrid (4 days in office, 1 day remote) Are you passionate about delivering exceptional customer … innovation and positive impact on the community and environment. With a supportive work culture, this is an exciting opportunity to join the customer service team permanently due to expansion. You would be working with a team of five where collaboration and resilience are valued. You will be the first ...

Customer Support Advisor (Permanent) Salary£25,173 Monday to Friday (Office based)- 35 hour working week Altrincham based - Free Parking available (Easy commute from Sale, Stretford, Trafford, Broadheath) Shifts across 8am - 4pm, 8.30am - 4.30pm and 9am 5pm - flexibility across all Are you passionate about delivering exceptional customer service … join the support team permanently. You would be working with a supportive team of five where collaboration and resilience are valued. As a Customer Support Advisor, youll be the first point of contact for customers, handling inbound queries and troubleshooting issues efficiently. What You'll Do: Guide customers through ...

world's leading data collaboration platform, providing solutions to the world's largest enterprises to allow collaboration across data sources and deliver richer customer experiences that prioritize consumer privacy. Our vision is to unlock data's limitless potential, by enabling the world's data to be connected but never … with Infosum's security and privacy policies, and be attentive to information security at all times in the performance of duties for Infosum. Qualifications & Experience 4+ years experience with Go; JavaScript experience would be nice to have. Familiarity with api-design, json schemas and docker. Strong understanding ...

About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array … focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. ...

explore and consume our estate of data, including APIs, our User Interface and connectors. Activation: Helping customers discover and use our platform, covering demos, customer materials, requirement gathering, product backlog augmentation and operational account management. We are seeking a proactive, dynamic and adaptable member to join our global, diverse … product initiatives across the Ingestion, Consumption and Activation teams. The role ensures alignment between the teams, drives product innovation and enhances the overall customer experience. Your key responsibilities Oversee the respective pillar Product Managers and lead product strategy and vision for the Ingestion, Consumption and Activation teams, ensuring alignment ...

Looking for a Design Director (Head of UI) to join a well established experience design agency that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences. The client A well established experience design … agency that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences. They help huge brands like Adidas, North Face and Timbaland to understand the unmet needs of their customers and transform the way they meet ...