101 to 125 of 583 Customer Insight Jobs

Business Development activities across EMEA, demonstrating strong ownership and initiative as they collaborate with stakeholders to scale GTM outcomes across the region. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across … variety of channels (voice, email, chat, IVR), utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. The Executive AI Strategist will define, execute, and own business development strategies that drive adoption and revenue of Amazon Connect within its most strategic customers across EMEA. ...

Lean and service design approaches. Support digital transformation programmes, ensuring processes align with Microsoft 365 and other business systems. Use data, performance metrics and customer insight to inform decisions and identify opportunities for continuous improvement. Promote a culture of continuous improvement by coaching colleagues in Agile, Lean … making and improvement opportunities Advocate and promote service design and continuous improvement methodology Champion the use, support the design and manage the collection of customer insight data to create an evidence base to support decision making in relation to service design and continuous improvement Act as mentor/ ...

customers and contact center agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high … learn more, visit www.afiniti.com. Our Vision Afiniti’s vision is to lead the contact center industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. Our Ways of Working At Afiniti, how we work ...

medical research to improve disease prevention, diagnosis and treatment. As a Senior Product Designer , you will be leading end-to-end product design, turning customer insight and complex journeys into intuitive digital experiences. This is a 6-month contract-based role offering hybrid/remote working options, salary … engaging experiences. Developing prototypes and conducting usability testing to inform design decisions. Working closely with Product, Engineering, Research, Content and wider business teams. Using customer insight and data to develop effective design solutions. Promoting accessibility, inclusive design and strong design practices. Contributing to product direction, roadmap discussions ...

medical research to improve disease prevention, diagnosis and treatment. As a Senior Product Designer , you will be leading end-to-end product design, turning customer insight and complex journeys into intuitive digital experiences. This is a 6-month contract-based role offering hybrid/remote working options, salary … engaging experiences. Developing prototypes and conducting usability testing to inform design decisions. Working closely with Product, Engineering, Research, Content and wider business teams. Using customer insight and data to develop effective design solutions. Promoting accessibility, inclusive design and strong design practices. Contributing to product direction, roadmap discussions ...

wholesale trade customers once commercial deals have been signed. This role is focused on ensuring that signed opportunities translate into successful implementation, sustained customer adoption and measurable GDV growth. The successful candidate will act as the post-sale commercial owner for key wholesale trade relationships, working closely with customers … primary commercial point of accountability. Build trusted relationships with CFOs, Procurement Leads, Heads of AR/Collections, finance operations and commercial leaders. Understand each customer's operating model, payment flows, onboarding needs, AR processes and growth potential. Maintain clear account plans covering implementation progress, stakeholder engagement, volume ramp ...

James, Head of Customer Success at hx. I’m also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin. Customer … with some of the world’s largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Our Global Customer Success team is currently eight people, and we’re looking for someone to join us as we continue to grow. You’ll work closely ...

data-driven consumer business at a pivotal stage of growth. Working within a specialist analytics function, you will play a key role in shaping customer, CRM, loyalty, and retail media strategy through impactful analysis and measurement. The Company They are a leading consumer-focused organisation with a significant omnichannel … presence and a strong investment in data and analytics. Customer insight sits at the heart of decision-making, with analytics playing a critical role in driving commercial outcomes across digital and offline channels. Operating at scale, they manage large volumes of customer and transactional data, creating ...

What's the opportunity? Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across … customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated the company help desk for one single system ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application ...

seeking an experienced Product Manager to lead the strategy, development, and lifecycle of our video telematics products. In this role, you will combine customer insight, commercial awareness, and technical understanding to drive innovation across our camera, AI, and fleet safety platform offerings. You will work closely with engineering … data science, operations, sales, and customer success to deliver best-in-class solutions that improve driver safety, reduce risk, and deliver actionable intelligence to fleet operators. Key Responsibilities Product Strategy & Vision Develop and own the product roadmap for our video telematics portfolio—including connected cameras, AI-driven driver monitoring ...

Purpose of Position As a Customer Insights & Strategy Lead, you will act as a trusted strategic advisor, helping customers solve complex business challenges through data-driven insight, analysis, and consultancy. By combining Awin's unique data assets with channel expertise, you will drive customer growth, retention … long-term partnership value. Key Tasks Strategic Insight Delivery Deliver advanced analysis and strategic recommendations that solve customer business challenges and drive measurable growth. Translate complex data into compelling narratives that support executive decision-making. Develop affiliate, measurement, attribution, and full-funnel growth strategies tailored to customer ...

HSBC is seeking a Director of Customer Analytics to lead the next generation of customer insight and translate it into measurable outcomes across the organization. Based in the UK or Hong Kong, you’ll collaborate with analytics, product, technology and business leaders to create a joined … view of the customer journey and embed data-driven decision making. In this senior role you’ll shape governance, leverage AI-enabled methods, and drive continuous improvement to improve customer outcomes and #J-18808-Ljbffr ...

batteries, heat pumps, EV charging and smart controls. The role will help to conceive, shape and lead the delivery and in-life optimisation of customer-led propositions. It will provide authoritative technical and commercial leadership across the organisation, turning complex market, regulatory, data and technology requirements into scalable products … product vision and providing authoritative guidance to senior leaders and delivery teams Support the development of the HEMS product strategy and roadmap, translating customer needs, market developments, commercial value pools and technology capabilities into clear priorities and investment recommendations Conceive and design propositions that orchestrate the relationship between ...

batteries, heat pumps, EV charging and smart controls. The role will help to conceive, shape and lead the delivery and in-life optimisation of customer-led propositions. It will provide authoritative technical and commercial leadership across the organisation, turning complex market, regulatory, data and technology requirements into scalable products … product vision and providing authoritative guidance to senior leaders and delivery teams Support the development of the HEMS product strategy and roadmap, translating customer needs, market developments, commercial value pools and technology capabilities into clear priorities and investment recommendations Conceive and design propositions that orchestrate the relationship between ...

batteries, heat pumps, EV charging and smart controls. The role will help to conceive, shape and lead the delivery and in-life optimisation of customer-led propositions. It will provide authoritative technical and commercial leadership across the organisation, turning complex market, regulatory, data and technology requirements into scalable products … product vision and providing authoritative guidance to senior leaders and delivery teams Support the development of the HEMS product strategy and roadmap, translating customer needs, market developments, commercial value pools and technology capabilities into clear priorities and investment recommendations Conceive and design propositions that orchestrate the relationship between ...

Description Job Role: Customer AI Engineer Team: Song AI & Data - AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Consultant (L9) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

lead and develop our client software support team, ensuring customers receive responsive, knowledgeable and high-quality support while using your conveyancing expertise, client insight and product knowledge to continually improve the customer experience. About InfoTrack Our clients rely on our software and search services as part of their … Client Software Support team, ensuring customers receive accurate, timely and helpful assistance across all support channels • Build a strong understanding of our software, customer workflows and conveyancing sector requirements to ensure support is practical, relevant and client-focused • Ensure client queries are appropriately triaged, assigned and progressed in line ...

next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth. You’ll lead the strategy and evolution of our digital business across web and app, creating seamless, inspiring … Retail, Operations, CRM, Regional and Global teams, you’ll help position SEPHORA UK as one of the leading digital markets in Europe - championing innovation, customer obsession and best-in-class omnichannel thinking. What you’ll be doing... Build and drive SEPHORA UK’s e-commerce strategy, digital roadmap ...

next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth. You’ll lead the strategy and evolution of our digital business across web and app, creating seamless, inspiring … Retail, Operations, CRM, Regional and Global teams, you’ll help position SEPHORA UK as one of the leading digital markets in Europe - championing innovation, customer obsession and best-in-class omnichannel thinking. What you’ll be doing... Build and drive SEPHORA UK’s e-commerce strategy, digital roadmap ...

Sports internal teams, leagues, and partner clubs to identify problems worth solving across the professional game and translate them into products that create meaningful customer and commercial value. This role sits at the intersection of elite football, EA SPORTS technology and EA SPORTS FC, identifying opportunities to turn data … Tracab. Use deep tactical, coaching, and performance-analysis expertise with leagues and partner teams to understand professional workflows and bring high-quality domain insight into product discovery. Identify opportunities across Tracab’s broader football product and data portfolio where EA SPORTS capabilities can create new or differentiated customer ...

Salary: £100K – £120K + bonus Location: London (Hybrid) At Data Idols, we are working with a UK retail brand that is investing heavily in customer data, personalisation, and AI to transform how it engages with millions of customers. Data and machine learning are at the heart of their strategy … driving more relevant customer experiences, personalised marketing, and customer-centric decision-making across the business. They are looking for a Data Science Manager to lead a high-performing team of Data Scientists focused on delivering measurable customer and commercial impact. This is a highly visible leadership role ...

programme for an experienced Project Manager. Job Summary: This role requires someone with strong leadership skills, extensive technical proposal writing expertise, and sound customer knowledge to create an environment of performing better than planned. You will oversee tender writing for large-scale, complex proposals as well as support change … competitive analysis to understand the market for assigned captures/campaigns/programs. Relationships: Build and maintain relationships at senior management level (company, customer, and partners) in order to develop trust, gain customer insight and intelligence, shape customer requirements and position Boeing as the preferred partner ...

programme for an experienced Project Manager. Job Summary: This role requires someone with strong leadership skills, extensive technical proposal writing expertise, and sound customer knowledge to create an environment of performing better than planned. You will oversee tender writing for large-scale, complex proposals as well as support change … competitive analysis to understand the market for assigned captures/campaigns/programs. Relationships: Build and maintain relationships at senior management level (company, customer, and partners) in order to develop trust, gain customer insight and intelligence, shape customer requirements and position Boeing as the preferred partner ...

minded Senior Product Manager to own and drive the product roadmap across our Standard and Enterprise product lines. You will be responsible for understanding customer needs, balancing competing priorities and ensuring product investment is focused on the opportunities that deliver the greatest value to both our customers … business. Working closely with Engineering, Architecture, Professional Services, Customer Service, Sales, and Pre-Sales, you will shape product strategy, manage roadmap priorities and ensure we deliver products that are scalable, commercially successful and aligned with market needs. This is a hands-on role for someone who enjoys product discovery ...