126 to 150 of 583 Customer Insight Jobs

plans. Define and lead VodafoneThree's cross-brand migration strategy, shaping how customers move between PAYG, Three, CVB, Contract and Vodafone propositions to maximise customer value and commercial growth. Own the customer targeting, segmentation, pricing and proposition strategy, ensuring the right customers receive the right offer through … recommendations to senior stakeholders, including L1 leadership teams. Partner with Commercial, CRM, Digital, Analytics, Proposition and Finance teams to develop and continuously improve customer journeys, driving retention, conversion and long-term customer value. Lead and develop a small team while influencing the future direction of VodafoneThree's customer ...

part of an exciting transformation programme, they're looking for a Product Owner to play a key role in shaping new capabilities, improving customer experiences and helping define the future direction of their product. This isn't a role focused purely on backlog management or sprint administration. … hear from you. The Opportunity You'll take ownership of key product initiatives from discovery through to delivery, ensuring every solution is driven by customer insight, commercial value and long-term strategic thinking. Working as part of a collaborative product team, you'll help prioritise development, challenge assumptions ...

Salary: £45,000 - £50,000 + Bonus Job Type: Full-Time We are seeking an experienced Customer Success Manager to play a key role in ensuring customers achieve maximum value from our services after implementation. This position is focused on customer adoption, retention, and long-term success. … rather a strategic relationship management position dedicated to helping customers achieve their business objectives. Experience working within the Transport sector is essential. Key Responsibilities Customer Relationship Management Take ownership of customer relationships post-sale, ensuring customers achieve measurable value from the platform and services provided. Build trusted partnerships ...

machine learning and AI to make machines do the heavy liftingAbout the roleReports to: Operations Manager (US Cards & Loans)As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support … customers, across our Cards product. You will ensure the consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying ...

Conversion & Experimentation Manager Department: Growth Location: Manchester (Hybrid – 3 days office, 2 days remote) About the Role Our client is a rapidly growing, customer-focused business that has built its success by challenging traditional industry norms and delivering a simpler, more transparent customer experience. As part … Experimentation Manager to become the driving force behind key optimisation and growth initiatives. This role is ideal for someone who is passionate about understanding customer behaviour and improving conversion performance across the customer journey. You will leverage experimentation, behavioural insights, analytics and AI-powered tools to identify friction ...

what we learn to keep making the experience better. You’ll work closely with Product Managers, Engineers and teams across Heidi to understand customer problems, make good product decisions and create great experiences. This is a hands‐on senior role. You’ll have plenty of ownership, with support from … understanding the opportunity, shaping the direction and delivering the outcome. Design also works closely with teams across Heidi to understand the commercial, operational and customer context behind the experience. Your responsibilities Create customer solutions: Lead design work from understanding the problem through to launch and learning afterwards. Make ...

make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across … Cards product. You will ensure the consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process ...

make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across … Cards product. You will ensure the consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process ...

local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow. JOB PURPOSEWe're looking for a high-impact Customer & Marketing Insights Lead to shape and deliver our EMEA insights strategy. This is a hands-on leadership role where you'll turn complex, fragmented … datasets across customer, sales, pricing, product, and digital into clear, actionable insight that drives growth, margin improvement, and stronger customer engagement. You will combine advanced analytics, commercial thinking, and storytelling to influence real business decisions across a multi-market organisation. KEY RESPONSIBILITIESKey ResponsibilitiesDefine and deliver the EMEA ...

from Home My client is looking for an experienced Senior Product Designer to join a growing consumer technology business, taking ownership of high-impact customer experiences across web and mobile. This is a highly collaborative, office-based role requiring four days per week onsite in Shoreditch. Applicants must … commercial product thinking. You’ll work closely with Product, Engineering, Marketing and Data, owning design from initial discovery through to polished, production-ready experiences. Customer insight, behavioural data and experimentation will play an important part in how you approach design and measure its impact. The Role ...

reusable platform capabilities that help Sage products respond to changing tax, compliance and regulatory obligations across multiple countries and markets. Our services power critical customer journeys across Sage's ecosystem and enable faster, more consistent delivery of regulatory change.As Product Manager for Regulatory Reporting & Filing, you will … critical set of platform services that support periodic tax reporting and filing obligations. You will work at the intersection of tax regulation, customer needs and engineering delivery, helping Sage customers meet statutory reporting obligations accurately and efficiently.This role is suited to an experienced Product Manager who is a proactive ...

reusable platform capabilities that help Sage products respond to changing tax, compliance and regulatory obligations across multiple countries and markets. Our services power critical customer journeys across Sage's ecosystem and enable faster, more consistent delivery of regulatory change. As Product Manager for Regulatory Reporting & Filing, you will … critical set of platform services that support periodic tax reporting and filing obligations. You will work at the intersection of tax regulation, customer needs and engineering delivery, helping Sage customers meet statutory reporting obligations accurately and efficiently. This role is suited to an experienced Product Manager ...

Account Management function. This is a senior leadership role with genuine ownership. You'll set the direction for how SBS manages and grows its customer relationships, while leading a talented team ofAccount Managers You'll have the opportunity to influence both the customer experience and the commercial performance … business – creating an account management organisation that is structured, consistent, commercially strong and genuinely focused on customer outcomes. Why this role? This isn't simply a role managing a portfolio of accounts. You'll have the scope to shape the Account Management strategy and operating model across SBS, establish ...

meaningful outcomes. Are you an experienced Product Manager, Product Owner or product leader who thrives in technically complex environments? Do you enjoy understanding challenging customer problems, turning them into great product opportunities and helping teams build solutions that deliver genuine long-term value? This is an opportunity to take … over product strategy and will help determine what problems we should solve, why they matter and where we should invest. You’ll bring together customer insight, commercial opportunities, technical expertise and delivery experience to create a clear product direction. A key part of the role will be championing ...

days in the London office The role Reporting to the CRM & Loyalty Manager, this role is responsible for supporting the delivery of Pandora's customer engagement strategy across the UK & Ireland. Through use of customer insight, segmentation and personalisation, the CRM Specialist will drive performance across Email … channels to maximise customer lifetime value, engagement and retention. The successful candidate will identify growth opportunities, translating data into actionable recommendations, and continuously enhancing channel performance through testing and optimisation. They will work cross-functionally to deliver relevant, customer-centric communications to ensure CRM channels successfully contribute ...

jointly responsible for a shared patch of five hyperscale customers. Your primary objective will be to maintain and build on existing relationships across that customer base to drive opportunity discovery, new business growth and protection of the embedded base. The role carries joint ownership of the full sales cycle … deliberately collaborative model. You and your counterpart carry a shared annual sales and churn quota across the patch, share full visibility of all customer communications, and co‐own account strategy. All sales and churn bookings across the patch are retired against the joint target. Responsibilities Account Management: Build ...

scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. As the Customer Advocacy Lead, Europe, you will be responsible for elevating both Adyen’s voice and the voice of our merchants across the payments ecosystem. This role … sits at the intersection of customer engagement, industry influence, and thought leadership, ensuring that Adyen is not only delivering exceptional experiences but also shaping the future of commerce alongside its customers. You will build and lead critical advocacy initiatives, including Customer Advisory Boards, executive engagement programs, and merchant ...

detective and an architect digging into data to find inefficiencies and design and implement scalable, tech forward solutions to elevate our customer experience. Our mission: Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting We started Goodlord … platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! The Opportunity: Own the data behind our support operation, using customer contact trends and insights to identify patterns, opportunities and areas for improvement. Analyse how our teams work to identify bottlenecks, improve efficiency and make ...

reusable platform capabilities that help Sage products respond to changing tax, compliance and regulatory obligations across multiple countries and markets. Our services power critical customer journeys across Sage's ecosystem and enable faster, more consistent delivery of regulatory change. As Product Manager for Digital and Real Time Tax Reporting … platform services that support real-time and near real-time tax reporting obligations. You will work at the intersection of tax regulation, customer needs and engineering delivery, translating evolving regulatory requirements into clear product direction, prioritised roadmaps and scalable services. This role is suited to an experienced Product Manager ...

DescriptionLocation: London HQ (Southbank)/HybridDivision: Customer OfficeWe're Civica and we make software that helps deliver critical services for citizens around the world. More than 5,000 public bodies use our software to support over 100 million citizens across government, education, health and care. As we continue … growth journey as a global GovTech leader, we're investing in the future of customer support. This is a unique opportunity to join our Customer Office leadership team and play a key role in transforming how we support customers across our UK and India operations. The OpportunityWe ...

Proposition Marketing Partner closely with the Business Commercial Strategy & Propositions Manager to successfully launch new products, services, and commercial solutions. Develop compelling proposition messaging, customer value propositions and go-to-market strategies that clearly articulate our competitive differentiation. Account & Sector Campaigns : Develop targeted Account-Based Marketing (ABM) programmes focused … priority customers, strategic accounts, and high-value opportunities. Create sector-specific marketing campaigns for key industries including agriculture, hospitality, professional services etc. Use customer insight, market intelligence and commercial data to personalise marketing activity, strengthen engagement and improve the effectiveness of Business Services marketing. Sales Enablement ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems … Product Design makes up over half of our design disciplines, working in tight-knit squads alongside research, product, engineering and data to solve real customer problems at scale. We design for the "magic moments"We've built a bank that feels human, not just functional. Our product ...

looking for an Ecommerce & Digital Product Manager to take ownership of the Hornby website and turn it into a significantly stronger engine for customer acquisition, conversion, retention and lifetime value. This is much more than website management. You’ll own the commercial performance, customer experience and digital product … take the platform from planning and development through testing, migration and launch. Post-launch, you’ll lead a continuous optimisation programme driven by customer insight, analytics and commercial performance data. What you’ll do Own the ecommerce strategy, performance and digital product roadmap. Lead the delivery and launch ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … Product Design makes up over half of our design disciplines, working in tight-knit squads alongside research, product, engineering and data to solve real customer problems at scale. We design for the "magic moments" We’ve built a bank that feels human, not just functional. Our product ...

million customers. Our rapid expansion has been powered by consistently strong growth across diverse sales channels, the smooth integration of retailer acquisitions, and impressive customer retention. We continue to lead and redefine the energy market through innovative time-of-use tariffs and data-driven commercial strategies that transform … shifting consumption to greener, cheaper periods. Role Summary You will lead the GB Commercial Analytics pod, owning pricing operations, commercial reporting, and growth insight to drive sales, margin, compliance, and customer satisfaction. You will act as a strategic business partner to Commercial, Sales, Marketing and Energy Markets teams ...