101 to 125 of 182 Customer Retention Jobs in London

professionalised, measured, or repeatable. We operate a blended model: national capability and standards, with service and response delivered locally so the customer experience stays local. Target state: Customers should be owned by the group, not solely by the subsidiary, with the group holding the capability to sell. Target market … sales process: qualification, pitch, proposal, close. Deliver this as part of a 90-day sales playbook for onboarding and integration, with focus on client retention, brand transition, and account manager and sales rep onboarding and training. Drive cross-sell and upsell enablement across the existing base, with defined ...

forefront of shaping client strategies, demonstrating Epsilon’s sophisticated digital marketing and MarTech solutions to create measurable value and develop client retention and growth. You’ll mentor and coach a team, ensuring they reach their full potential while contributing to client success. The role is highly collaborative, working ...

established B2B managed services division within a wider technology group. This is a senior leadership role with genuine autonomy across strategy, commercial performance, sales, customer retention, people leadership and service delivery. You'll take full ownership of the division's P&L and be responsible for building … profit, budgeting and forecasting. * Lead both managed services and professional services operations. * Drive new-logo acquisition while developing strategic relationships across the existing customer base. * Identify opportunities to introduce managed services to customers across the wider group. * Oversee Microsoft-focused and Azure-led managed services, alongside the continued development ...

engaging with senior decision makers and influencing complex buying decisions. Excellent commercial, negotiation and presentation skills. Ability to develop strategic partnerships and long-term customer relationships. Key Performance Indicators New business revenue. Gross profit generation. New logo acquisition. Pipeline value and conversion rates. Multi-year contract wins. Mobile connection … growth. Customer retention and expansion. Why Join Charterhouse? Opportunity to lead growth within a strategic business area. Access to market-leading technology partners and mobile networks. Strong support from marketing, sales and technical teams. Competitive salary, commission and benefits package. Career development opportunities in a growing technology ...

Ultra Low Latencyportfolio. This role offers the opportunity to take ownership of products that are critical to EXA's success, driving commercial performance, customer value and market competitiveness. The successful candidate will also contribute to improving Product Management processes and ways of working across the wider team. KeyResponsibilities Working … product strategy, ensuring alignment with EXA's commercial objectives, network capabilities and target markets. Develop and maintain a multi-year product roadmap based on customer requirements, market opportunities, technology evolution and competitive analysis. Developing new product features – for instance, technical, commercial, process enhancements - to increase demand and ARPU Conduct ...

metro‐level priorities Partner with the UK Senior Country Manager to develop and execute local go to market initiatives that drive demand and client retention Orchestrate large‐scale metro activations and brand moments in collaboration with cross‐functional teams Support Tasker Operations with strategic development and execution ...

Provenir is the unified Decision Intelligence Platform that gives enterprises full control over end- to-end customer decisioning — to manage risk, drive growth, and transform business outcomes. By consolidating data, AI models, intelligence, agents and governance into a single decisioning environment, Provenir empowers business teams to configure and evolve … ecosystem, leveraging Salesforce/Pardot to build sophisticated segmentation, personalised campaigns, and measurable lifecycle strategies that directly contribute to pipeline progression, revenue growth, and customer expansion. Working closely with the Head of Growth Marketing, Marketing RevOps, Field Marketing, and BDRs, you will ensure that all campaigns are connected, contextual ...

and expansion across a portfolio of Mid-Market and Enterprise accounts. This is a strategic, commercially accountable role focused on: Account management, customer outcomes revenue retention expansion growth executive stakeholder management long-term partnership building You will work closely with Sales, Product, and Leadership teams … Enterprise and Mid-Market customers Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams Deeply understand customer goals, organisational priorities, and success metrics Drive onboarding, adoption, engagement, and long-term value realisation Lead strategic business reviews focused on outcomes ...

decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs, translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer … customer engagement plans that increase adoption, strengthen relationships and expand solution usage Partner with Sales to manage account health, engagement risk and client retention strategies Serve as a trusted advisor by providing industry insights, sharing best practices and aligning solutions to business needs Communicate solution value through ...

sustainability platform company is seeking a Strategic Customer Success Manager in London. This role is pivotal in driving customer retention and growth by building executive relationships and guiding clients on their climate journeys. With a focus on customer success, you will manage high-value accounts ...

strategic fleet opportunities. You will be responsible for running discovery sessions, technical demos, pilots, and proof‐of‐concepts, while positioning Geotab solutions by understanding customer business challenges and identifying the best fit. You will also develop segment‐specific knowledge contributing to playbooks and knowledge bases, lead strategic projects with … communication and presentation skills, able to articulate complex concepts to both technical and non‐technical audiences. In addition, the successful candidate will have a customer‐focused mindset, strong problem‐solving abilities, and the business acumen to drive revenue through pre‐sales engagements. How you'll make an impact: Develop ...

means you’ll be joining a driven team, with big plans, at a genuinely exciting time for our business. Role Overview As a Senior Customer Success Manager , you will own the post-sale relationship with our most valuable accounts; complex organisations with multi-stakeholder buying committees, and sophisticated technical … decisions. Develop referenceable customers and support Marketing with case studies, testimonials, event speakers, and community participation. Collaborate with the marketing team to support client retention and advocacy initiatives, positioning your accounts as proof points for the platform's impact. Essential Experience 5+ years in a Customer Success ...

behaviour and industry regulations* Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards* Experience in developing and executing customer retention strategies* Good analytical skills or experience in analysing data.* Experience with Python* Experience with Containerisation* CI/CD Experience (Azure DevOps ...

engaged prospects into customers and building marketing programs that directly influence revenue? As a Senior Field Marketing Manager, you'll partner closely with Sales, Customer Success, and Business Unit leaders to design and execute high-impact field marketing, customer engagement, and event strategies across the UK & Ireland … wider EMEA region. You'll play a key role in accelerating pipeline, progressing opportunities, and creating measurable commercial results through data-driven, customer-centric marketing initiatives. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Lead integrated field marketing programs that ...

enjoy content across Hayu & EMEA Networks DTC product propositions. Reporting to the Product Director, User Experience, this role looks after the end‐to‐end customer journey, from onboarding and homepages to search, content discovery, playback, engagement, and retention. You will partner closely with Design, Research, Engineering, Editorial, Marketing … Data teams to create experiences that delight viewers and drive business outcomes. Key Responsibilities: Customer Experience Strategy Manage the experience roadmap across Hayu and Universal+ customer touchpoints. Define initiatives that improve engagement, satisfaction, retention, and content consumption. Develop a deep understanding of customer needs through ...

enjoy content across Hayu & EMEA Networks DTC product propositions. Reporting to the Product Director, User Experience, this role looks after the end-to-end customer journey, from onboarding and homepages to search, content discovery, playback, engagement, and retention. You will partner closely with Design, Research, Engineering, Editorial, Marketing … Data teams to create experiences that delight viewers and drive business outcomes. Key Responsibilities: Customer Experience Strategy Manage the experience roadmap across Hayu and Universal+ customer touchpoints. Define initiatives that improve engagement, satisfaction, retention, and content consumption. Develop a deep understanding of customer needs through ...

data quality, connect disparate systems and turn complex information into meaningful insights. The successful candidate will combine strong product management experience with commercial awareness, customer engagement skills and an understanding of data-driven software solutions. This is a remote role with travel for team/customer meetings when … required. Key Responsibilities Own and develop the product strategy, vision and roadmap across a portfolio of data solutions. Identify market opportunities, customer challenges and emerging trends to inform product development. Work closely with customers and stakeholders to understand requirements, validate propositions and prioritise enhancements. Shape the commercial positioning, pricing ...

have the communication skills, attitude and ambition to succeed. You may currently work in B2B Sales, Inside Sales, Telesales, Account Management, Business Development, Customer Retention or a similar role. More importantly, you'll be someone who: Enjoys speaking with customers and building relationships. Is motivated by achieving ...

Client Success Manager, you will manage relationships with an existing portfolio of clients, ensuring high levels of customer satisfaction, supporting client retention and identifying opportunities for account growth. Working closely with technical delivery teams and senior management, you will support contract renewals, client reviews, service delivery … technical engineers and service delivery teams to ensure client requirements are met. Maintain accurate CRM records, account plans and commercial activity. Contribute to client retention, account growth and customer satisfaction targets. Skills & Experience Required Ideally 1-3 years' experience in Customer Success, Account Management, Client Services ...

Client Success Manager, you will manage relationships with an existing portfolio of clients, ensuring high levels of customer satisfaction, supporting client retention and identifying opportunities for account growth. Working closely with technical delivery teams and senior management, you will support contract renewals, client reviews, service delivery … technical engineers and service delivery teams to ensure client requirements are met. Maintain accurate CRM records, account plans and commercial activity. Contribute to client retention, account growth and customer satisfaction targets. Skills andamp; Experience Required Ideally 1–3 years’ experience in Customer Success, Account Management, Client ...

based in London. What you’ll do As part of the foundational sales team, you'll help develop our GTM strategy and close key customer accounts. Build and own the entire sales process including engaging with potential customers, negotiating and closing contracts, customer retention, and renewals. ...

seeking a client relationship executive to own a portfolio of clients post go-live in a relationship-first, commercially-minded role central to client retention and growth. You will manage health, adoption and value delivery, while pursuing renewal and expansion opportunities in partnership with CRO and Product. Responsibilities ...

Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin. In this role, you will: Understand the customer and identify gaps - Find the pain points within Legal, People, and Finance; learn the constraints they can’t change, the workarounds they’ve created … lasting connections. Our client portfolio includes high‐velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly ...

transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role … This is a revenue-owning, value-led, growth-oriented CSM role. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for: Customer outcomes Revenue retention Expansion growth Key Responsibilities Build strong, senior relationships with enterprise customers ...

Staff Full Stack Data Analyst to join a mature Data & AI team. You will partner with senior commercial leaders to drive decision-making across customer acquisition, retention, growth, and customer success, while owning analytics initiatives. This 9-12 month contract offers remote or hybrid work from ...