1 to 25 of 196 Customer Service Jobs in the Thames Valley

Join frog Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining … studio, your community—and the world at large. What You Will Be Doing We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact ...

Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs. Client Details … professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth. Description Key responsibilities of the Customer Service Advisor include: Respond to customer queries via email, phone, and other communication channels in a timely manner. Maintain accurate records ...

member-centric digital ecosystem, including the redesign, UX evolution and build of the new website, Knowledge Hub and wider digital foundations. Our customer service improvement programme, embedding a truly member-centric approach across processes, communications and service delivery. This role will act as the project manager, connector … agency partners, ensuring clarity on requirements, progress and decision-making. Drive a member-centric culture across the organisation through improved processes, communication flows and service standards. Ensure member-facing content - including regulation updates, rule changes and Knowledge Hub materials - is accurate, up-to-date and easy to navigate. Strengthen ...

Apprentice based in Stevenage. This is a brilliant opportunity to join a global technology leader, gain hands-on experience in sales operations, build strong customer relationships, and work towards a recognised qualification. If you're driven and ready to learn, we’d love to hear from you. Role What … complementary school-based education, leading to a recognised qualification or certification. Supporting the internal sales team with day-to-day tasks and contributing to customer service excellence. Carrying out other duties as assigned to support the wider team. What you’ll bring? A willingness to learn and grow ...

proactive network maintenance, providing operational support to local teams and global command centers, and collaborating closely with design and deployment teams. In this customer-facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous … improvement of operational processes and procedures, maintaining the highest level of service availability. Reporting to the Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring SITA's competitive strength and business growth through the highest quality performance ...

time Sales/Logistics Administrator based at our Reading office. As part of a small team your role will assist the various steps in customer order fulfilment and customer service. This will involve some data entry, dealing with incoming materials, product despatch and logistics. In addition, you will … required in customer service dealing with incoming customer calls of new and existing clients. Part of the role will be processing and monitoring customer returns. You should demonstrate excellent verbal and written communication skills with a focus on attention to detail an ability to be versatile ...

World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This … role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance ...

technologies. You will assist in on-boarding new clients and employees. You will use your great interpersonal skills to triage internal and external service requests as you prioritise, allocate and monitor resources. You will enhance your client relationships by responding to inbound support requests and ensuring that … line experts meet their SLA's. Candidates should have more than ONE years' experience in service desk, technical customer service or support and/or technical account management with some experience in on-line video platforms such as OTT, OVP or Enterprise Video. You will be looking ...

operations environment at a ITIL Level 2/3 level within an infrastructure/technical team. The successful applicant will require, good communication and customer service skills. You must have a methodical, yet flexible approach to your work and be able to exercise responsible judgement alongside being well … Description and Personal Specification. Main duties of the job Incident and Problem Management o Provide support for IT issues, managing incidents and service requests.o Diagnose/Analyse, troubleshoot, and resolve complex hardware andsoftware, and issues in a timely manner, often providing the appropriatecourse of action where different options ...

support, and keeping the sales engine moving will all be part of your day. Were seeking someone with experience in sales support, administration, or customer service - someone who takes pride in accuracy, thrives in organised systems, and communicates clearly in writing and verbally. Youll be proactive, adaptable … always one step ahead with a problem-solving, customer-focused mindset. Familiarity with CRM tools, quoting systems, sales processes, or product catalogues is a bonus, but the real key is your ability to stay organised, stay calm, and keep the team running at its best. If youre ready ...

CUSTOMER SUCCESS MANAGER Location: Hybrid, UK Employment Type: Full-Time Summary At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions … achieve unparalleled operational excellence. As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey—from initial onboarding ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies … company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone ...

join a leading property company in Reading. The role requires a detail-oriented individual with a focus on supporting procurement operations and ensuring efficient customer service delivery. Client Details Procurement Coordinator, Reading: This medium -sized property organisation operates within the customer service department, focusing on delivering … services. Support the procurement team in identifying cost-effective solutions. Ensure compliance with company policies and industry regulations. Handle queries and provide exceptional customer service to internal stakeholders. Prepare reports and analyse procurement data to improve processes. Collaborate with other departments to align procurement strategies with company objectives. ...

join our Sales Administration team on a permanent basis. Work collaboratively with our Sales teams in order to provide the best in-class customer service to our Partners & Vendors who are looking for a trusted advisor to help them with management of their valuable and complex orders. What … sales team by managing the end-to-end order process Processing orders, identifying the correct processing method to use High focus on accuracy and customer service Handling order related queries, ETA, licenses and POD requests Running back order and shipping reports Support the sales team with ...

join our Sales Administration team on a permanent basis. Work collaboratively with our Sales teams in order to provide the best in-class customer service to our Partners & Vendors who are looking for a trusted advisor to help them with management of their valuable and complex orders. What … sales team by managing the end-to-end order process Processing orders, identifying the correct processing method to use High focus on accuracy and customer service Handling order related queries, ETA, licenses and POD requests Running back order and shipping reports Support the sales team with ...

seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support. Key Responsibilities … purchased materials, parts, or products Build strong relationships across multiple departments including engineering, design, procurement, and technical teams Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support Utilise CRM, SAS, marketing, and logistics systems to support the sales team ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand … company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone ...

infrastructure critical to hybrid work environments The role will work closely with various stakeholders and teams to ensure seamless flow of feedback and customer service provision of technology services. The role will inspire and ensure excellence in customer service, digital employee experience and continuous improvement … data and technology strategy Key responsibilities: Manage and optimise the live end-user technology environment, including devices, networks, AV, and workplace services Ensure excellent customer experience across helpdesk, incident resolution, and VIP support Administer and support Microsoft 365, Intune, Apple Business Manager, and related platforms Drive continuous improvement using ...

working through other mobile device type incidents. As a mobility operations specialist, you must exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. Weare customer-centric and pride ourselves on consistently providing a good customer … large-size enterprise. Position: Mobility Asset Management Specialist Location: London, England, United Kingdom (Onsite) Position type: Full-Time Key Responsibilities: Demonstrate strong communication and customer service skills when remotely supporting users Effectively manage a queue of 50+ tickets while fulfilling their other daily responsibilities- Provision mobile devices ...

that aligns with the University's strategic vision and objectives. We are developing a strategic, coordinated procurement approach that improves commerciality, risk management, and service quality across the University, from the c.£50 million that the University spends annually on goods, services, and works, purchased from a multitude … spend categories, including leading, overseeing and managing the 'professionalising' of end-to-end procurement and contract management cycle activity. Develop, promote, support and implement customer-service improvements, through building strong working relationships with internal stakeholders and Senior Management to achieve a high standard of customer care. What ...

Thomson Reuters is seeking a Site Reliability Engineer to join the Case Center product within our Service Management, Technology team. The Site Reliability Engineer will support the reliability, performance, and operability of customer environments by contributing to routine change, incident, and problem management processes, as well … driving continuous improvements in observability and automation across both non-production and production environments. The role will collaborate closely with product engineering, content, customer service, and wider technology teams to deliver resilient and high-quality service outcomes. About The Role As a Site Reliability Engineer, you will ...

Technology Office Operations team are seeking a Tech Bar Office Technology Specialist. Position Summary: Cooley Information Services (IS) embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Office Technology Specialist is expected … recognize that the Cooley IS department is a service organization, first and foremost, and will be evaluated on this requirement equal in importance to the technical and operational responsibilities outlined later in this document. Under direct supervision, ensures that office computers, printers, scanners, telephones, and other computer or telephone ...

days weekly from office) Job Summary We are seeking a skilled CRM Functional Consultant with expertise in Kustomer to help design, implement, and optimize customer relationship management solutions. The role involves working closely with business stakeholders to understand requirements, configure Kustomer's platform, and ensure seamless integration with enterprise … systems to enhance customer experience and operational efficiency. Key Responsibilities Requirement Gathering & Analysis Collaborate with business teams to capture functional requirements and translate them into CRM specifications. Conduct workshops and discovery sessions to understand customer service workflows and pain points. Solution Design & Configuration Configure and customize Kustomer ...

develop an EPOS Support Team (3 direct reports) • Oversee system support and ensure all tickets are logged, and resolved efficiently • Manage the full customer implementation pipeline from initial enquiry to go-live • Deliver user health checks and training on new features • Contribute to the continued growth of the EPOS … platform and overall service offering Skills & Experience for the EPOS System Support Team Leader Personal Attributes: • Natural leader with the ability to motivate and support a team • Professional, friendly communicator with a strong customer-service focus • Confident problem-solver with strong numerical and analytical skills Professional Experience ...

develop an EPOS Support Team (3 direct reports) Oversee system support and ensure all tickets are logged, and resolved efficiently Manage the full customer implementation pipeline from initial enquiry to go-live Deliver user health checks and training on new features Contribute to the continued growth of the EPOS … platform and overall service offering Skills & Experience for the EPOS System Support Team Leader Personal Attributes: Natural leader with the ability to motivate and support a team Professional, friendly communicator with a strong customer-service focus Confident problem-solver with strong numerical and analytical skills Professional Experience ...