1 to 25 of 102 Customer Service Jobs in the Thames Valley

Technical Service Coordinator – MS Dynamics (18 Month Fixed-term Contract) Salary: £34,525.56 + 18% Yearly bonus Office-Based (Milton Keynes) Hours: 37.5 hours per week (Monday–Friday, 09:00–17:30 with 1-hour lunch) About the Role: An exciting opportunity has arisen for a Technical Service Coordinator to join a busy Customer Support Centre, delivering first-class technical coordination and customer service across a portfolio of diagnostic and laboratory instrumentation. This role is highly customer-facing and focuses on providing a seamless support experience, coordinating field service activity and ensuring ...

Accountancy Customer Support Consultant Location: Wokingham 9 month FTC Do you want to use your tax and accounting knowledge as well as your customer service skills? If so then this could be the perfect role for you My client who is a fast-growing fintech software company … based in Wokingham is looking for an Accountancy Customer Support Consultant to join their team. They are looking for candidates who have experience of working in accounting based roles who are looking for a customer service based role. You will have a passion to use knowledge ...

Accountancy Customer Support Consultant Location: Wokingham 9 month FTC Do you want to use your tax and accounting knowledge as well as your customer service skills? If so then this could be the perfect role for you My client who is a fast-growing fintech software company … based in Wokingham is looking for an Accountancy Customer Support Consultant to join their team. They are looking for candidates who have experience of working in accounting based roles who are looking for a customer service based role. You will have a passion to use knowledge ...

Business Analyst | Customer Journey Analysis | Berkshire | Hybrid | £750/day (Inside IR35) | 12 Months Contract | AI | Self - Service Functions | Our client is seeking an experienced Business Analyst with experience in supporting digital and AI enabled customer service solutions, including assisted service or self-service functions. Required Key Skills & Experience: Proven experience as a Senior Business Analyst supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments. Strong background in customer journey analysis, process re-engineering, and target operating model design. Experience working with ...

Customer Support Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs. Client Details Our client … professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth. Description Key responsibilities of the Customer Support Advisor include: Respond to customer queries via email, phone, and other communication channels in a timely manner. Maintain accurate records of customer ...

experienced colleagues. We're looking for someone with a positive attitude, good communication skills, and a genuine interest in IT who can provide excellent customer service while developing their technical abilities. Key Responsibilities Answering incoming support calls and providing first-line telephone support Performing initial triage to assess … ensuring timely closure of resolved issues Essential Requirements Basic understanding of IT fundamentals (Windows OS, Office 365, email systems) Excellent telephone manner and customer service skills Strong communication skills with the ability to explain technical concepts to non-technical users Patient and empathetic approach when dealing with frustrated ...

Business Analyst | Customer Journey Analysis | Berkshire | Hybrid | £750/day (Inside IR35) | 12 Months Contract | Our client is seeking an experienced Business Analyst with experience in supporting digital and AI enabled customer service solutions, including assisted service or self-service functions. Required Key Skills & Experience … Proven experience as a Senior Business Analyst supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments. Strong background in customer journey analysis, process re-engineering, and target operating model design. Experience working with CRM and contact centre platforms, ideally Salesforce ...

assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue's global standards. This role requires a proactive and customer-focused professional who is passionate about technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. … successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction and Executive Support Deliver outstanding customer service and maintain professional, courteous relationships with end users. ...

assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue's global standards. This role requires a proactive and customer-focused professional who is passionate about technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. … successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction and Executive Support Deliver outstanding customer service and maintain professional, courteous relationships with end users. ...

looking for a Graduate Sales Admin professional to join their sales team. Your primary role will be to manage all inbound sales queries, customer renewals, billing issues, and account-related follow-ups. While you will not be responsible for closing sales, your input and efficiency will directly support … their Account Managers. Whilst teaching you and training you for progression up the sales ladder. The role plays an important part in ensuring customer requests are handled efficiently, records are kept accurate, and administrative processes are completed on time. This role is perfect for you if you are looking ...

client are a global company that require an IT Customer Support & Customer Service graduate level candidate to join their established team. The ideal candidate for this role will be a recent graduate with customer service experience and a good analytical approach to problem solving. … role will be responsible for being the first line support for the following tasks: Customer Issues Providing first response to any customers raising an issue with a booking or their integration. Working on getting a solution as quickly as possible either via solving the issue yourself or managing ...

Manager and Senior Technician on a day-to-day basis, the Field Engineer will be responsible for a variety of tasks involved in the customer installation. Works will include traditional (civils/buried) and PIA PON underground and overhead. Customer Engineering involves 2 specific sets of duties … resolution of minor faults to ensure a smooth final installation. Final installation works, running fibre from final distribution point (UG or OH) to end customer premises and all internal install works. Engineers will provide a first-class customer service, ensuring management of any customer complaints, working ...

Purpose of the Role We are looking for a proactive and organised Inbound Sales Support Executive to support the sales team by managing inbound customer enquiries, renewals, billing queries, and account updates. This role focuses on providing efficient support to both customers and Account Managers, ensuring queries are resolved … quickly and accurately while maintaining excellent customer service. Key Responsibilities Manage inbound customer queries including billing, payments, renewals, and account updates Respond to general product and pricing enquiries Handle account renewals and upgrades Manage and respond to a shared sales support inbox Follow up on overdue renewals with ...

Service Desk Engineer Lead Role Overview: Our client is seeking a proactive, customer-focused and dedicated Shift Leader Service Desk Support Engineer to oversee the daily operations of their Service Desk providing 24/7/365 support for end users. The successful candidate will … responsible for managing a team of service desk technicians, providing technical support, and ensuring the efficient and effective resolution of IT issues for end-users. This role requires a strong understanding of IT support processes, excellent leadership skills, and the ability to handle complex technical problems in a fast ...

join their growing operations team. This is an excellent opportunity for someone early in their career who is interested in developing technical, operational, and customer-facing skills within electronic data interchange (EDI) and customer integration. The role will involve working closely with internal teams and external partners … EMEA) Location: Wokingham, Berkshire (Hybrid) Contract Type: Full-Time, Permanent Salary: 35,000 - 45,000 per annum This position sits within the Operations and Customer Integration function and will support the expansion of EDI across the EMEA customer base. The successful candidate will assist with onboarding new customers ...

Role: Deputy Service Desk Lead (Shift Based) Salary: £30,000 - £32,500 Location: Shrivenham (Hybrid 1 Week On-Site, 1 Week Remote) Network IT are supporting a fast-growing organisation seeking a Deputy Service Desk Lead to help oversee day-to-day Service Desk operations … shift-based environment. You will play a key role in supporting the Shift Leader, guiding a team of Service Desk Engineers, and ensuring customer-focused, high-quality technical support delivery across all incoming incidents and requests. This is an excellent opportunity for an experienced Service Desk professional ...

Support the business units with their use of the IT systems Behave with all clients (both internal and external) fairly and ethically with excellent customer service Take ownership of issues and provide updates to users on outstanding issues. Ensure up to date records are maintained at all times … systems Interpret instructions and issues arising, and then implement actions according to policies and procedures Providing escalation support to the IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause ...

Customer Success Agent My Client, an expanding healthcare technology and services organisation, is looking for a Customer Success Agent to join their growing team. This is an exciting opportunity for someone who enjoys working in a fast-paced customer-focused environment and wants to build a career … business that supports healthcare providers across multiple international markets. The successful candidate will join a small, collaborative team and will report directly to the Customer Success Team Leader. This role will play a key part in supporting customers, managing account renewals, and ensuring a high level of service ...

Desktop Support Engineer - Maidenhead - Service Desk Engineer Are you a skilled IT professional with a passion for solving technical challenges and delivering exceptional client service? We're looking for a 2nd Line Field Engineer to join our dynamic team, providing on-site and remote support while acting … escalation point for our Service Desk Engineers. Key Responsibilities: Deliver technical support to clients both on-site and remotely. Act as an escalation point for Service Desk Engineers, ensuring issues are resolved efficiently. Install, maintain, and troubleshoot hardware/software in line with company standards. Reconfigure systems ...

Qualified Leads (MQLs) and ensure a smooth handover to the wider Sales function. This role would suit someone with a strong sales mindset and customer focus, whether your background is in sales, account management, customer service, or sales operations. Key Responsibilities Identifying and engaging customers via phone … email, social media, networking, and referrals Responding promptly to inbound enquiries and nurturing warm leads Understanding customer challenges across multiple market segments Qualifying prospects and handing over sales-ready leads (MQLs) Maintaining accurate CRM records (MS Dynamics experience beneficial) Supporting trade shows, events, and wider marketing initiatives Collaborating with ...

troubleshooting issues, and ensuring a seamless user experience. This role requires excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service. Key Responsibilities Serve as the initial point of contact for client inquiries and technical support requests via phone, email, and ticketing system. Provide … different Products they are subscribed to. Document client interactions, issues, and resolutions in the helpdesk ticketing system. Collaborate with internal teams, including Development, Customer Success, and Onboarding to identify and resolve software bugs and issues. Assist in the creation and maintenance of support documentation, including FAQs and troubleshooting guides. ...

With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations. About … assigning out of incoming supports tickets Providing remote desktop support, machine imaging and software deployments to dealership users Become disciplined in communication, internal customer service and administration skills whilst providing IT support to all users Develop skills to support and roll out desktop hardware as required ...

Valley Police and Hampshire Constabulary in transitioning to a modern device management model. If you have a passion for technology and a knack for customer service, this temporary position might be the perfect fit for you! Contract Details: Contract: Temporary ongoing Working hours … Admin accounts. Skills & Experience Requirements: Experience with MEM/Intune, SCCM, Azure AD, or Windows Autopilot. Strong understanding of modern device management principles. Excellent customer service and communication skills. Ability to work onsite across multiple locations. Full UK driving licence is essential. Ability to lift and transport laptop ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...