1 to 25 of 163 Customer Service Jobs in the Thames Valley

About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to fulfill … Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customer service system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities Act as … the primary product interface between business and R&D teams to develop the self-built customer service workbench from concept to launch. Redesign the customer service operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to enhance agent More ❯

Customer Service & Events Manager - Reading £40,000 plus excellent benefits - based in Reading Unique opportunity to join a fantastic and growing (global) eLearning business. This role require someone to manage a small customer support function, as well as lead a small events team, with some additional day to day office management duties in an ever exiting and … evolving role. Purpose of the Customer Service & Events Manager/Customer Experience Manager: They are seek a proactive, people-focused Customer Experience Manager to lead the delivery of exceptional client experiences while ensuring smooth day-to-day office operations. Reporting to Head of Operations, this role bridges client care, team coordination, and office management ensuring that … both our clients and internal teams have the support and environment they need to thrive. You'll lead their Customer Support team, Event's team, champion service excellence, manage escalations, and oversee the operational heartbeat of the office. This is an exciting opportunity for someone who enjoys combining commercial awareness, customer care, and organisational management in a More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

An exciting opportunity has arisen to join the service team as a Technical Services Coordinator on a fixed term contract for 18 months to cover maternity leave!The purpose of this role is to provide support to Sysmex Primary Managed Service Contracts as well as our core customers, you will provide seamless service to the customers who … contact through the Customer Support Centre. This will also include managing and accurately recording instrument faults in the MS Dynamics CRM and deliver on set customer response KPI targets. You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from our service suppliers and complete any escalation activities as required to … ensure that all customer support is delivered to our customer contractual obligations. You will also be scheduling engineers, ordering parts and ensuring that the engineer team have all the required information to support the customer.Your responsibilities Respond to inbound customer calls via the dedicated customer service hotline Manage and resolve mailbox enquiries Log faults accurately More ❯

An exciting opportunity has arisen to join the service team as a Technical Services Coordinator on a fixed term contract for 18 months to cover maternity leave! The purpose of this role is to provide support to Sysmex Primary Managed Service Contracts as well as our core customers, you will provide seamless service to the customers who … contact through the Customer Support Centre. This will also include managing and accurately recording instrument faults in the MS Dynamics CRM and deliver on set customer response KPI targets. You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from our service suppliers and complete any escalation activities as required to … ensure that all customer support is delivered to our customer contractual obligations. You will also be scheduling engineers, ordering parts and ensuring that the engineer team have all the required information to support the customer. YOUR RESPONSIBILITIES Respond to inbound customer calls via the dedicated customer service hotline Manage and resolve mailbox enquiries Log faults More ❯

is in our DNA , and we have an insatiable hunger to 'wow' While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … seamlessly connected. Role Overview Ready to be the wizard behind the curtain, keeping our customers connected and happy? We're on the hunt for an energetic, professional, and focused Service Support Analyst to join our buzzing Service Desk. This isn't just about answering calls; it's about being the second line of defence, a true diagnostic hero … who solves problems and ensures our customers' connections are smoother than a freshly paved road. You'll be reporting to our awesome Service Support Supervisor and working hand-in-hand with colleagues, suppliers, industry specialists, and 3rd party service providers. This role is crucial for maintaining our sky-high service expectations and hitting those all-important SLAs. More ❯

days a week) Day Rate: £276.25 (Inside IR35) Duration: 6 months About the Role We are seeking an experienced Concierge & L2 Support Specialist to provide exceptional IT support and customer service to corporate users. This role combines technical troubleshooting with a concierge-style approach, ensuring users receive timely solutions for hardware, software, and system issues while delivering a … high-quality service experience. Key Responsibilities Provide Level 2 IT support for desktops, laptops, peripherals, and printers. Troubleshoot hardware, software, and network issues both in person and remotely. Act as a concierge for corporate users, handling requests, reservations, and equipment logistics. Follow up with users until issues are fully resolved. Maintain accurate records in the ticketing system and create … documentation for recurring issues. Collaborate with technical teams to maintain system integrity and security. Deliver excellent customer service in line with Service Desk procedures and KPIs. Skills & Experience Essential: Experience in IT support or service/help desk environment Strong troubleshooting skills for desktops, laptops, peripherals, and printers Proven customer service or concierge experience More ❯

Customer Relationship Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity: This role is within our Customer Relationship Team who provide an award-winning standard of customer relationship management, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal Professionals … and our Customer Relationship Advisers provide proactive account management, as well as representing their customers’ needs in future design discussions. You will be responsible for building relationships with key contacts across each of your accounts, by phone, email and in person, understanding the needs of their business and identifying opportunities where our products and services can help them achieve More ❯

and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as … as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help with the support/… particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯

Field Service Engineer Reading/Basingstoke/Andover area £40k basic + car/allowance + call out rota up to £7500 + exceptional benefits Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. As a result … of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory … equipment associated with Clinical and Industrial markets in the Reading region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through to household name More ❯

enthusiastic and self-motivated and experienced 3rd line technical support to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as … well as providing ad-hoc coaching and assistance for the first and second-line support. Responsibilities Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the schools function by providing robust technical solutions. Help with the support/mentoring of … particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯

lucrative industries in the UK. They are looking for a Graduate Sales professional to join their sales team. Your primary role will be to manage all inbound sales queries, customer renewals, billing issues, and account-related follow-ups. While you will not be responsible for closing sales, your input and efficiency will directly support the success of our Account … need on the way. This business is rapidly growing with an excellent culture and great office environment. You will need to prior experience within a sales support, sales admin, customer service type of role ideally within a B2B environment. Most importantly you will have to want to progress into more senior sales roles as see sales as the … huge benefit. Key Responsibilities: Be the main point of contact for inbound enquiries and then distribute to the relevant sales person Speak to current customers to help with any customer queries Billing and payment queries Account renewals and upgrades General product or pricing questions CRM data corrections or requests Manage a share sales support inbox and assign/respond More ❯

lucrative industries in the UK. They are looking for a Graduate Sales professional to join their sales team. Your primary role will be to manage all inbound sales queries, customer renewals, billing issues, and account-related follow-ups. While you will not be responsible for closing sales, your input and efficiency will directly support the success of our Account … need on the way. This business is rapidly growing with an excellent culture and great office environment. You will need to prior experience within a sales support, sales admin, customer service type of role ideally within a B2B environment. Most importantly you will have to want to progress into more senior sales roles as see sales as the … huge benefit. Key Responsibilities: Be the main point of contact for inbound enquiries and then distribute to the relevant sales person Speak to current customers to help with any customer queries Billing and payment queries Account renewals and upgrades General product or pricing questions CRM data corrections or requests Manage a share sales support inbox and assign/respond More ❯

Selling: FinTech SaaS WHY: Perfect place to start a sales career, with progression in 12 months Do you have 6 - 24 months experience within Sales Support, Sales Admin, B2B customer services, B2B sales experience? Do you want to progress into an SDR within 12 months? Fancy joining a rapidly growing SaaS firm in a very good industry? The company … lucrative industries in the UK. They are looking for a Sales Support Executive to join their sales team. Your primary role will be to manage all inbound sales queries, customer renewals, billing issues, and account-related follow-ups. While you will not be responsible for closing sales, your input and efficiency will directly support the success of our Account … need on the way. This business is rapidly growing with an excellent culture and great office environment. You will need to prior experience within a sales support, sales admin, customer service type of role ideally within a B2B environment. Most importantly you will have to want to progress into more senior sales roles as see sales as the More ❯

Selling: FinTech SaaS WHY: Perfect place to start a sales career, with progression in 12 months Do you have 6 - 24 months experience within Sales Support, Sales Admin, B2B customer services, B2B sales experience? Do you want to progress into an SDR within 12 months? Fancy joining a rapidly growing SaaS firm in a very good industry? The company … lucrative industries in the UK. They are looking for a Sales Support Executive to join their sales team. Your primary role will be to manage all inbound sales queries, customer renewals, billing issues, and account-related follow-ups. While you will not be responsible for closing sales, your input and efficiency will directly support the success of our Account … need on the way. This business is rapidly growing with an excellent culture and great office environment. You will need to prior experience within a sales support, sales admin, customer service type of role ideally within a B2B environment. Most importantly you will have to want to progress into more senior sales roles as see sales as the More ❯

Selling: FinTech SaaS WHY: Perfect place to start a sales career, with progression in 12 months Do you have 6 - 24 months experience within Sales Support, Sales Admin, B2B customer services, B2B sales experience? Do you want to progress into an SDR within 12 months? Fancy joining a rapidly growing SaaS firm in a very good industry? The company … most lucrative industries in the UK. They are looking for a Sales Administrator to join their sales team. Your primary role will be to manage all inbound sales queries, customer renewals, billing issues, and account-related follow-ups. While you will not be responsible for closing sales, your input and efficiency will directly support the success of our Account … need on the way. This business is rapidly growing with an excellent culture and great office environment. You will need to prior experience within a sales support, sales admin, customer service type of role ideally within a B2B environment. Most importantly you will have to want to progress into more senior sales roles as see sales as the More ❯

Selling: FinTech SaaS WHY: Perfect place to start a sales career, with progression in 12 months Do you have 6 - 24 months experience within Sales Support, Sales Admin, B2B customer services, B2B sales experience? Do you want to progress into an SDR within 12 months? Fancy joining a rapidly growing SaaS firm in a very good industry? The company … most lucrative industries in the UK. They are looking for a Sales Administrator to join their sales team. Your primary role will be to manage all inbound sales queries, customer renewals, billing issues, and account-related follow-ups. While you will not be responsible for closing sales, your input and efficiency will directly support the success of our Account … need on the way. This business is rapidly growing with an excellent culture and great office environment. You will need to prior experience within a sales support, sales admin, customer service type of role ideally within a B2B environment. Most importantly you will have to want to progress into more senior sales roles as see sales as the More ❯

Selling: FinTech SaaS WHY: Perfect place to start a sales career, with progression in 12 months Do you have 6 - 24 months experience within Sales Support, Sales Admin, B2B customer services, B2B sales experience? Do you want to progress into an SDR within 12 months? Fancy joining a rapidly growing SaaS firm in a very good industry? The company … lucrative industries in the UK. They are looking for a Sales Support Executive to join their sales team. Your primary role will be to manage all inbound sales queries, customer renewals, billing issues, and account-related follow-ups. While you will not be responsible for closing sales, your input and efficiency will directly support the success of our Account … need on the way. This business is rapidly growing with an excellent culture and great office environment. You will need to prior experience within a sales support, sales admin, customer service type of role ideally within a B2B environment. Most importantly you will have to want to progress into more senior sales roles as see sales as the More ❯

Contract: 12-month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key … to ensuring smooth, efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs … conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management More ❯

Service Coordinator Milton Keynes Up to £30,000 per annum + Hybrid Working + Training + 33 Days Holiday + Pension Excellent opportunity for an individual with scheduling and customer call management experience to join a stable business offering training and development, alongside long-term stability. This company has offices in Europe, Asia, and America, but operates in … ll be provided with full training on products and systems, and be provided on-going training and development going forward. The ideal candidate will be a strong communicator, good customer service skills as well as previous experience scheduling/routing engineers/technicians. Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk … Hybrid working available once passed probation Initial 6 month fixed term contract, with the view to go permanent The Person: Previous experience routing/scheduling engineers Good Customer Service skills, time management IT Literate Reference Number: BBBH261751 To apply for this role or for to be considered for further roles, please click 'Apply Now' or contact Sophie Fox More ❯

Join Our Clients Team as an After Sales Support Specialist! Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a difference? If so, we want YOU to be part of our vibrant team! We believe that the customer experience doesn't end at the sale-it's … of the line, guiding our customers through any questions or concerns they might have after their purchase. Your role will be pivotal in fostering long-lasting relationships and ensuring customer satisfaction. Here's a snapshot of your responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, or chat, providing solutions and support in a warm … on their experience. Collaboration: Work closely with our sales, product, and technical teams to gather insights and provide the best solutions to our customers. Documentation: Maintain accurate records of customer interactions and feedback for continuous improvement of our services. Who You Are: We're looking for someone who is not just a great communicator but also brings a spark More ❯

in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of technology. Working within the Landmark Valuation Services (LVS) Service Desk team, the IT Support Analyst must ensure customer enquiries and incidents are resolved in a timely and professional manner, delivering a world class customer service experience. You will ensure the internal system is used to record and control all service desk contact, with the accurate prioritisation, investigation, and resolution of incidents. Additionally, you will be required to assist the 2nd Line, DevOps and Engineering teams with the investigation of customer-affecting bugs and issues. You will also be a key contributor to … in helping us to set you on the path to success. You will be a strong communicator with high attention to detail, ideally with previous experience in a technical service desk role. We are looking for somebody who has an interest in Application Support or Software Development career paths. You will also have/be: • Minimum A-level standard More ❯

extensions to ensure they are close to meeting their business process needs. Experience Proven experience extending Dynamics 365 CE solutions in one (or more) of the core modules - Sales, Customer Service, Field Service, Customer Insights. Hands-on experience creating C# plugins and utilising JavaScript to extend data operations and interactivity with D365 CE applications. Ability to More ❯

Team within IRIS Accountancy as a Migration Consultant Associate , and play a key role in helping customers transition to our next-generation cloud-based solutions. As part of our Customer Migrations Programme , youll guide customers through every step of their journey with IRIS Software Group ensuring they successfully adopt and utilise our products and services. Youll work closely with … through data migrations or self-migration training, and act as their advocate within the business. This programme is central to one of IRISs key strategic initiatives, influencing thousands of customer journeys over the next two years. Your role will be integral in ensuring a seamless, positive experience for every customer as they move to our new software. What … youll do: Support the transition of IRIS desktop accountancy products to cloud-based solutions. Scope, deliver, and support customer migrations from start to finish. Prepare and validate customer data for migration. Provide internal training and assist the Support Team when required. Maintain strong accountancy and payroll knowledge to deliver exceptional service. Who youll work with: IRIS customers and More ❯