1 to 25 of 243 Customer Service Jobs in the Thames Valley

A Level 2 Ford Customer Service Advisor Apprentice is required. Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. Duties include: dealing with customers both face to face and by … telephone and processing and solving customer service complaints. Role Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department. The Apprentice will keep in close contact with the management staff at the … dealership to update them on current customer affairs and relations. The apprentice’s role will include the following: Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service Training Apprentices more »

Customer Service Representative Oxford (onsite) IT Support Services £22,000-£24,000 (DOE) A well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries. Responsibilities: Handling incoming customer queries Resolving issues to management (Customer Support Team Lead) Maintain client details, processing payments, maintaining CRM Raising tickets/closing tickets Maintain customer information on database Account creation/new user … setups Skills: Microsoft Office- Excel/Word/Outlook Knowledge of CRM tools Customer Service Experience (1-2 years) If this is something you'd be interested in, can you please apply now and I will be in touch to discuss the role further. In Technology Group Ltd more »

Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The … ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly, but focused IT support team. The ESD is a 7 day a … operation and so there will be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting more »

HONOR United Kingdom (hihonor.com) Title: Call Centre Manager Job Location: Reading, UK (will move to London in H2 2024, Frequent business trips to various customer locations (including some international travel) About the Role In this exciting role, you will play a pivotal role in shaping the success of our … responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviours to provide exceptional customer service that reflects our brand values. Ultimately you propel sales of our focus models by actively taking part in the sales process. This … and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the more »

Job Title: Field Machinery Engineer Division: phs Wastekit Oxford Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and … set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery. Customer Service To liaise with the call controllers and Field Service Supervisors to provide the … best service to the customers. The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate. The engineer should always try and take ownership of engineering issues so that the customer more »

Elevate your career with our client a leader in secure EMV payment and mobile acceptance solutions. They are seeking a Customer Service Technical Specialist to join their dynamic team, ensuring that their cutting-edge technology solutions are functioning optimally for clients and integrator partners. In this pivotal role … possess a proven track record in the payment, retail, or hospitality industry, with a focus on EMV, PCI, and Security. This role demands a customer-centric approach, paired with the ability to communicate complex technical concepts to developers and non-technical stakeholders alike. Responsibilities include acting as the primary … the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse teams and customers, and a knack for innovative thinking to improve processes. Knowledge of more »

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Customer Service and Admin Assessor/Trainer Location: Home/Field based (Candidates must be flexible with travel around Oxford/Reading/Bucks) Salary: £28,000 - £32,000 (Depending on skills … D32/33, A1, CAVA or TAQA. Have experience of Assessing the Business AdministratorApprenticeshipat Level 3 as a minimum. Hold solid occupational competency within Customer Service and Administration. Excellent IT skills and confident with online remote delivery. Full, clean driving licence and own vehicle. Must be flexible with … travel. Duties include: Assess and support learners working towards NewApprenticeship Standards in Customer Service L2 and Business Administrator L3. Deliver training and support to learners undertaking Functional Skills - Maths, English and ICT to level 2. Conduct online and face to face observations learnersto gather evidence towards their qualifications. more »

role as the bridge between our colleagues at IRIS Software and the IT department. Your main focus will be on resolving IT incidents and service requests promptly, delivering exceptional customer service, and contributing to our business objectives. Please note:This is a full-time position based at … lasting approximately 15 months. What will you be doing? As an IT Support Trainee, your day-to-day responsibilities will include: Receiving and managing service requests following established procedures. Assessing the impact of issues and maintaining effective communication with customers. Efficiently assigning and prioritising service requests. Logging incidents … and service requests, maintaining accurate records. Identifying and classifying incident types and service disruptions. Documenting incidents thoroughly, categorising them by symptoms and resolutions. Collaborating under guidance to record and monitor reliability data for services. Identifying and diagnosing incidents and problems. Categorising and documenting reported queries, providing appropriate solutions. more »

suppliers & bookings as well as holiday rentals. This position is an outstanding opportunity for a smart, energetic, responsible, self-motivated person who excels in customer support and attention to detail. The Trust and Safety Advisor will validate new supplier sign-ups/accounts and provide support to customers who … contact TripAdvisor regarding trust and safety issues. This is NOT a customer service role, it does have customer facing components by phone and email, but it is not the focus of the job. Your Primary focus will be on validation checks for holiday rentals verifying property is … safe and customer is safe (i.e., payments). For the travel experiences section, you will be verifying suppliers (tour and experience owners). Key responsibilities The primary responsibility for the role will be Assisting with validation checks of advertisers so they can advertise their property or experience, and for more »

locations including public spaces Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to colleagues where necessary Provide support for Office 365 products such as Word, Excel … both remotely and face to face, providing support for incident diagnosis and fault resolution Accurately record, update and document requests using Freshservice, our IT service management tool, escalating any user requests to senior staff when appropriate Manage the database of digital assets via Asset Panda Offer remote support to … Nottingham, Colnbrook and Welwyn Create, maintain and publish relevant support documentation in order to assist staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient Resolve incidents with printers, copiers, scanners and mobile devices including IOS, IpadOS and Android Maintain more »

strategically lead a small dynamic team in developing, optimising, and securing technology solutions across all sites within the business. Ensuring high standards of performance, customer service, and security by overseeing infrastructure architecture, managing internal and external stakeholders, maintaining service levels, and driving continuous improvement, focusing on IT … optimising the IT Infrastructure and security architecture across all sites, with a focus on end-user computing and Microsoft 365 technology stack. Driving IT customer service and continuous improvement initiatives while ensuring a ‘security-by-design’ approach to maintaining hardware, software, and network security measures. You will be … optimising, and supporting IT infrastructure and security architecture • Leading the internal infrastructure team, providing guidance, coaching, and management • Collaborating with stakeholders including project teams, service desk, operations teams, and external partners • Managing key external infrastructure 3rd parties and suppliers, ensuring performance and service levels • Implementing a ‘security-by more »

Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed … Service clients, working on BAU support calls. The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. … Responsibilities: Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in line with SLAs more »

Electronics Field Service Engineer, Medical Surgical Systems Basic Salary £36,000 - £38,000 On Target Earnings £43,000 Company Car £5,000 Bonus Lunch Allowance Overtime Healthcare Pension - Employer 10%/Employee 3% Full Product Training The Role - Electronics Field Service Engineer, Medical Surgical Systems Following expansion, they … seek to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service and breakdown repair on a wide range of sophisticated medical systems, utilised within theatres, NHS departments and private healthcare environments Visiting customer sites and providing customers with valuable solutions for … troubleshooting Liaising with a whole host of external customer contacts, including clinicians from within the NHS and a range of private independent healthcare organisations and laboratories Your Background - Electronics Field Service Engineer, Medical Surgical Systems To be considered for this exciting role you must be able to demonstrate more »

Leader Salary: £40,000 - £45,000 Main Purpose of Role: The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to ensuring timely resolution of customer issues and contributing to the … overall service strategy. Location/Branch: Reading/Hybrid - 5 days a week during probation moving to 2 days per week in office Position is Responsible for: Serving as an escalation point for customer issues and managing the service support team of 5 people. Main Duties: Establish … performance measures to meet and exceed Service Levels. Manage ticket queues and maintain a healthy average ticket age. Serve as an escalation point for customer issues, ensuring successful case closure and client satisfaction. Develop the capabilities of the Helpdesk team through skills growth and talent acquisition. Foster productive more »

Milton Keynes. As an Internal Export Sales Assistant, you will be responsible for supporting the export sales team in managing and expanding our international customer base. This includes handling customer inquiries, processing quotations, orders, coordinating shipments, and providing exceptional customer service to ensure customer satisfaction. … closely with the sales team, logistics department, and other internal stakeholders to ensure efficient and effective operations. Qualifications Prior experience in a sales or customer service role, preferably in an export or international business environment Strong communication skills and ability to build rapport with customers Excellent organizational skills more »

million from leading investors so far, with $140 million raised in the last Series C funding round in January 2023. Your Role As a Customer Support Engineer within the Support team, you will play a critical role in providing technical support and guidance to our customers. You will be … responsible for troubleshooting, diagnosing and resolving customer issues while ensuring a high level of customer satisfaction. This role requires a combination of technical expertise, problem-solving skills, communication skills, empathy, a proactive attitude and a passion for customer service excellence. Responsibilities Provide technical support and resolve … customer requests via email, phone, and other communication channels. Qualify incoming requests, including technical issues, questions, requests and other inquiries. Prioritise requests with the appropriate level of urgency, and follow the appropriate procedure to address them in a timely and effective manner. Diagnose and troubleshoot software, hardware, and network more »

You're an experienced Air Compressor Service Engineer aspiring to become a Service Manager. With your expertise in Air Compressors, you now want to use your excellent people skills to share your knowledge with the wider team and help them develop. Based in High Wycombe, you'll be … servicing at our customer's sites within a 60 mile radius of our office. BASIC SALARY: Competitive Salary BENEFITS: · On call cover with paid overtime · Company van (available for private use) · Incentives for passing leads to our sales team · Full company benefits package including pension · Good holiday package plus … in our sector, but 95% of our customers are within 60 miles of our office resulting in less travel · Realistic opportunities to manage the service team · You'll be incentivised to pass leads onto our sales team JOB DESCRIPTION: Service Engineer, Field Service Engineer - Air Compressors, Industrial more »

You're an experienced Air Compressor Service Engineer aspiring to become a Service Manager. With your expertise in Air Compressors, you now want to use your excellent people skills to share your knowledge with the wider team and help them develop. Based in High Wycombe, you'll be … servicing at our customer's sites within a 60 mile radius of our office. BASIC SALARY: Competitive Salary BENEFITS: · On call cover with paid overtime · Company van (available for private use) · Incentives for passing leads to our sales team · Full company benefits package including pension · Good holiday package plus … in our sector, but 95% of our customers are within 60 miles of our office resulting in less travel · Realistic opportunities to manage the service team · You'll be incentivised to pass leads onto our sales team JOB DESCRIPTION: Service Engineer, Field Service Engineer - Air Compressors, Industrial more »

You're an experienced Air Compressor Service Engineer aspiring to become a Service Manager. With your expertise in Air Compressors, you now want to use your excellent people skills to share your knowledge with the wider team and help them develop. Based in High Wycombe, you'll be … servicing at our customer's sites within a 60 mile radius of our office. BASIC SALARY: Competitive Salary BENEFITS: · On call cover with paid overtime · Company van (available for private use) · Incentives for passing leads to our sales team · Full company benefits package including pension · Good holiday package plus … in our sector, but 95% of our customers are within 60 miles of our office resulting in less travel · Realistic opportunities to manage the service team · You'll be incentivised to pass leads onto our sales team JOB DESCRIPTION: Service Engineer, Field Service Engineer - Air Compressors, Industrial more »

Service Desk Administrator/Service Desk Operator - Full Time Permanent Industry: Technology based Security Systems - Global Organisation Based: Chalfont St Peter Highly Competitive Salary + Bonus + Mobile + Laptop + Pension + Excellent Company Benefits + Holiday + Bank holidays + Free Parking + Great working environment … Huge opportunity for development and career progression Job Introduction: The organisation I am currently representing is recruiting for an experienced Service Desk Administrator. They are a leading brand in the security systems industry therefore, we are looking for an experienced individual to join our growing and exciting team. The … development in all areas of the business. The ideal Candidate: The ideal candidate will be able to demonstrate the following competences: Responsibility Record incoming service support calls via phone and email in the system. Collaborate with the team to schedule engineers service visits for our clients. Communicate with more »

Service Desk Administrator/Service Desk Operator - Full Time Permanent Industry: Technology based Security Systems - Global Organisation Based: Chalfont St Peter Highly Competitive Salary + Bonus + Mobile + Laptop + Pension + Excellent Company Benefits + Holiday + Bank holidays + Free Parking + Great working environment … Huge opportunity for development and career progression Job Introduction: The organisation I am currently representing is recruiting for an experienced Service Desk Administrator. They are a leading brand in the security systems industry therefore, we are looking for an experienced individual to join our growing and exciting team. The … development in all areas of the business. The ideal Candidate: The ideal candidate will be able to demonstrate the following competences: Responsibility Record incoming service support calls via phone and email in the system. Collaborate with the team to schedule engineers service visits for our clients. Communicate with more »

FANTASTIC POSITION! Stephen Eagell Group are seeking an enthusiastic Business & Customer Administrator apprentice to assist in all areas of the business! This is a great opportunity to learn behind the scenes of a well-respected Toyota & Lexus dealership. APPLY NOW! Role Duties and Tasks: Create bookings for customers' vehicles … for appointments such as service, MOTs, issues with their vehicle, recalls etc. Reception calls and speaking with the public Liaising with individuals internally in all different departments, and assisting management when required Explain process and pricing to customers over the phone and ensuring best practice when giving customer service Postal duties such as franking, folding letters and sending post out when requested GDPR compliance with data Edit and update systems accordingly Sign post customers through the complaints process Answer any general questions about the services we offer Complete warranty claims/invoices for things such as more »

efficient and effective Business Support services and provide support and guidance for the Skills Academy Staff, Apprentices and functions where required, working to agreed service levels and delivering a customer service to a high standard. Location - Reading/Basingstoke area Package - £27,300 - £35,000 (depending on … contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on … not to be considered a check list, candidates should be able to demonstrate some of the following: Business Administration Apprenticeship or relevant experience Excellent customer service skills Excellent interpersonal skills Attention to detail and accuracy Ability to manage own workload and priorities to agreed timescales Working knowledge of more »

Support Engineer (TSE) will be the secondary contact point for Aura customers contacting our Helpdesk. The TSE will work with the helpdesk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This … position requires excellent customer service, organizational, time management, problem solving and interpersonal skills. Key Skills, Experience and Knowledge Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and meeting deadlines Excellent verbal and written communication and more »

Are you an experienced engineer who can provide Internal sales support to our field-based sales team, handle reactive customer enquiries, account manage their expectations, and provide after sales customer and technical support? You can be part of a large, growing commercial team, in a brand-new role … as part of a large internal team, your role will be varied technically and commercially, no two days will be the same! Our existing customer base is diverse covering materials handling, food and beverage manufacturers, process and packaging machinery, converting, bulk handling, lifting industry, milling, heavy engineering etc. Reasons … Users and OEM's. You'll be the focal point of contact for our existing customers, account managing their expectations to provide after sales customer service and sound technical advice and providing strong support to our external sales team in the field too. In addition, you will: Account more »