101 to 125 of 143 Escalation Management Jobs in the UK

testing, observability, and troubleshooting of orchestration runs. Documentation of data contracts, lineage, and platform standards. People & Communication Structured stakeholder communication: requirements gathering, status reporting, escalation management. Facilitation of team ceremonies and cross-functional workshops. Written communication skills: clear documentation, proposals, and async updates for mixed technical/business audiences. ...

ideal candidate will need a wide-ranging background in data center environmental controls systems, IT infrastructure, networking, mechanical facility operations, electrical power monitoring, project management and strong leadership skills. If you are passionate about the Customer Experience, think and act with a global perspective and have the ability … area of building controls and automation initiatives, this is the challenge you are looking for!Controls Design Engineering (CDE)The CDE team provides Building Management System (BMS) and Electrical Power Monitoring System (EPMS) design coordination globally. The team’s goal is to deliver consistent standards for data center controls ...

early-stage B2B SaaS business building an AI-powered platform for the property industry.The platform uses AI to automate operational workloads across property management, including customer communications, compliance workflows, maintenance coordination and scheduling.The business is now expanding its Customer Success function as it moves from pilot customers into … Lead position and an opportunity to take a significant step up in responsibility, rather than an established Head of Customer Success or senior people-management role.For the Manager and Specialist positions, we are open to candidates with less experience, including people coming from adjacent client-facing backgrounds such ...

early-stage B2B SaaS business building an AI-powered platform for the property industry. The platform uses AI to automate operational workloads across property management, including customer communications, compliance workflows, maintenance coordination and scheduling. The business is now expanding its Customer Success function as it moves from pilot customers … Lead position and an opportunity to take a significant step up in responsibility, rather than an established Head of Customer Success or senior people-management role. For the Manager and Specialist positions, we are open to candidates with less experience, including people coming from adjacent client-facing backgrounds such ...

full customer lifecycle — spotting risk and opportunity before your customers do, and supporting them to manage those risks while growing their ARR. Own customer escalation management by providing leadership during critical customer situations, aligning TrendAI teams and customer stakeholders on a clear path forward, driving resolution, and restoring … different stakeholders, present complex technical topics in a clear business context and influence strategic decisions through concise, outcome-focused communication. 3+ years of people-management experience, ideally leading a Customer Success, Technical Account Management, or similar customer-facing technical team. 5+ years of overall experience in a customer ...

integration, cloud-native platforms, and hands-on implementation with Docker and Kubernetes. Highest-signal resume keywords Customer-Facing Technical Role Enterprise Account Management API Integration and Security Hands-On Implementation with Docker and Kubernetes German-Speaking Hard Skills API Integration Cloud-Native Platforms Value Realisation Retention Management Docker … Kubernetes API Security IAM Protocols Java Python Soft Skills Exceptional Communication Relationship Building Advisory Skills Escalation Management Industry Keywords SaaS Infrastructure Vendor Post-Sales Solution Architect Solution Engineer Technical Account Manager Tools & Technologies Kafka Event-Streaming LLM Gateways MCP A2A #J-18808-Ljbffr ...

operational standards, including prioritisation and progression.Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.Follow defined processes for incident, change, and escalation management.Escalate issues appropriately with clear diagnostics, context, and impact.Collaborate with Senior Engineers, Team Leader, and wider teams to support service restoration and resolution.What will ...

This role, within the Penetration Testing team, will be responsible for vendor management for third-party penetration testing delivery while owning the delivery excellence agenda across the program—governance, performance, and quality assurance. The role is the primary coordination point between Penetration Testing and the wider strategic functions … stakeholder groups.An applicant from a security consulting firm or a financial services background will have a distinct advantage.Job ResponsibilitiesThe role’s responsibilities includeOwn vendor management for penetration testing delivery, including performance management, issue resolution, and continuous improvement.Establish and maintain program-wide delivery standards (e.g., testing approach expectations, reporting ...

disciplineContribute to identifying efficiency and optimisation opportunitiesDelivery OversightProvide oversight across multiple projects or workstreamsSupport pre-sales activities including discovery, scoping and solution shapingContribute to escalation management and programme delivery successClient & Market ContributionContribute to client engagements with transformation insight and delivery expertiseSupport development of propositions and offerings where relevantRequired … improvement, governance and programme deliveryExperience working on technology-enabled change (cloud, data, digital)Commercial awareness including business cases, financial tracking and delivery performanceStrong stakeholder management skills across multiple functions ...

WeChat: teamchinapf AND pfteamchina Ref 23521 The Skills You'll Need: Mandarin and English fluent. Solid helpdesk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring. Your New Salary: Competitive Depending on experience Fully office based Start: ASAP Permanent Reports to: Deputy Head … configuration, phone and network connection, software installation, system access provisioning, etc. Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issue and escalating to specialized teams such as infrastructure team, security team and application team, as well as head ...

Leadership Act as the executive sponsor for key strategic accounts Build and maintain C-level client relationships Establish structured QBR/governance frameworks Lead escalation management and client recovery plans where required 4. Leadership & Collaboration Build and lead a high-performing Client Services/Account Management team … global enterprise clients Strong track record in driving account growth and long-term managed services engagements Experience leading onshore-offshore delivery models Exceptional stakeholder management at CxO level Strong commercial acumen with contract negotiation and deal structuring experience Location: United Kingdom (Hybrid) – Based in Slough, UK Interview Process ...

technical authority across your region, providing leadership, governance, and delivery oversight on complex data centre projects. You will bridge site-based teams and senior management, ensuring projects are delivered: To the highest technical standards In line with contractual and client expectations Key Responsibilities Technical Leadership Provide technical direction across … technical development and knowledge sharing Client Engagement Act as senior regional technical contact Manage expectations and provide clear progress updates Support issue resolution and escalation management What We’re Looking For Strong background in mission-critical data centre systems Electrical power distribution Mechanical cooling systems Controls & integrated systems ...

technical authority across your region, providing leadership, governance, and delivery oversight on complex data centre projects. You will bridge site-based teams and senior management, ensuring projects are delivered: To the highest technical standards In line with contractual and client expectations Key Responsibilities Technical Leadership Provide technical direction across … technical development and knowledge sharing Client Engagement Act as senior regional technical contact Manage expectations and provide clear progress updates Support issue resolution and escalation management What We’re Looking For Strong background in mission-critical data centre systems Electrical power distribution Mechanical cooling systems Controls & integrated systems ...

regional coverage, ensuring strong case ownership and reliable onsite and escalated support within agreed workflows. The role combines people leadership with service delivery oversight, escalation management, and operational improvement, maintaining quality across onsite support, user lifecycle activity, and device #J-18808-Ljbffr ...

account's governance framework and KPI narrative, linking contractual obligations to measurable business outcomes for HSBC and JLL. You will drive data-based reporting, escalation management and continuous improvement within a strategic, high-trust client partnership. Based in the UK with regular London office attendance, you will report ...

configurations to empower our users.Collaborate across functional teams to develop bespoke solutions that align with client goals and solve their most pressing business problems.Lead escalation management by tracking open issues and coordinating with internal teams to provide transparency and swift resolutions.Act as a product champion by staying ahead ...

optimize the efficiency of the project team. Project Role At a project level, role includes: Using good judgment and skill to develop a project management approach that is suitable for planning and managing the effort. Achieve the project goals within designated project constraints. Duties & Responsibilities: Managing multiple concurrent projects … release management. Project risk & issue management. Internal and external resource sourcing and coordination. Coordination of Pilot and UAT project activities. Project governance – budget & escalation management. Timesheet approvals. Budget and financial control. Qualification & Experience: Essential: Significant experience delivering multiple concurrent IT transformation and professional services projects. Strong customer-facing experience ...

This role, within the Penetration Testing team, will be responsible for vendor management for third-party penetration testing delivery while owning the delivery excellence agenda across the program—governance, performance, and quality assurance. The role is the primary coordination point between Penetration Testing and the wider strategic functions … from a security consulting firm or a financial services background will have a distinct advantage. Job Responsibilities The role’s responsibilities include Own vendor management for penetration testing delivery, including performance management, issue resolution, and continuous improvement. Establish and maintain program-wide delivery standards(e.g., testing approach expectations ...

This role, within the Penetration Testing team, will be responsible for vendor management for third-party penetration testing delivery while owning the delivery excellence agenda across the program-governance, performance, and quality assurance. The role is the primary coordination point between Penetration Testing and the wider strategic functions … from a security consulting firm or a financial services background will have a distinct advantage. Job Responsibilities The role's responsibilities include Own vendor management for penetration testing delivery, including performance management, issue resolution, and continuous improvement. Establish and maintain program-wide delivery standards (e.g., testing approach expectations ...

stakeholder alignment, and enabling the successful adoption of automation, AI-driven operations, and new ways of working. The successful candidate will combine strong program management expertise, telecom operational knowledge, organizational change leadership, and exceptional stakeholder management skills. Key Responsibilities: Transition Strategy and Planning Develop the overall transition strategy … services from existing providers into the managed services organization. Coordinate all transition activities across customer, supplier, partner, and internal teams. Drive issue resolution and escalation management. Ensure all transition milestones are delivered on time and within agreed budgets. People Transition and Workforce Integration Lead all workforce transition activities including ...

party suppliers deliver services in line with agreed SLAs, KPIs, and contractual obligations.This role provides a single point of accountability for service performance, supplier management, and operational governance.The Head of Service Delivery will ensure LRG maintains control of its service environment, rather than relying on supplier-led governance structures. … delivery, not siloed tower deliverySupport implementation of:Single front door service modelUnified ticketing and service catalogueAlign services across multiple business units and suppliersRisk, Issue & Escalation ManagementOwn and manage service-related risks and issuesLead major incident and escalation governanceEnsure root cause identification and preventative actionsStakeholder EngagementBuild strong relationships with ...

optimisation of Workday reports, dashboards, analytics, and data insight solutions.Support day-to-day AMS activities, including incidents, service requests, enhancements, problem resolution, and escalation management.Develop complex reporting solutions using Workday Report Writer, Calculated Fields, Matrix Reports, Composite Reports, Dashboards, Discovery Boards, and BIRT.Partner with client stakeholders to gather requirements …/or Workday Financials.Experience gathering requirements, solution design, testing, deployment, and post-production support.Strong analytical, troubleshooting, and problem-solving skills.Strong consulting, stakeholder management, facilitation, and communication skills.Ability to mentor team members and provide functional leadership across multiple client engagements.Ability to manage multiple priorities in a fast-paced managed services ...

assurance, operational readiness, and successful customer transition. Identify and mitigate delivery risks, issues, and dependencies. Support executive-level decision-making through clear reporting and escalation management. Drive accountability and alignment across business, product, and technology functions. Qualifications Proven experience delivering large-scale strategic programmes within Financial Services, Payments, FinTech … background leading enterprise-wide transformation and business change initiatives. Demonstrable experience managing complex integration programmes, including post-merger or post-acquisition activities. Excellent stakeholder management skills, with experience influencing senior executives and leadership teams. Strong commercial awareness and ability to align programme delivery with business objectives. Experience managing cross ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.Job … customers.Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.Lead customer engagements including onboarding, success reviews, and executive business reviews.Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.Act ...

ITIL/ITSM environment. Managing SLAs, KPIs and support performance. Implementing and improving Service Desk processes. Creating SOPs, documentation and knowledge bases. Incident and escalation management. Coaching and developing technical support staff. Analysing Service Desk metrics and using data to drive improvements. Microsoft 365 and modern Microsoft technologies. ITSM … platforms such as ServiceNow, HaloITSM, Freshservice, Jira Service Management or similar. An ITIL Foundation qualification would be advantageous, although relevant hands-on experience will be equally important. Why Consider the Role? This isn't simply a role focused on managing tickets and monitoring SLAs. The successful candidate will have ...