76 to 100 of 143 Escalation Management Jobs in the UK

partners, you will help improve system performance, delivery quality, technical capability, and customer outcomes. The role focuses on partner performance, system uptime, proactive issue management, and the long-term success of deployed AutoStore systems.Partner enablement is a core part of the role. You will work closely with partners … Network. Enablement activities include conducting technical review meetings, supporting partner training and certification programmes, sharing best practices, developing knowledge resources, analysing operational trends, guiding escalation management, improving installation and service quality, and helping partners adopt new products, features, and technical standards.This position requires a strong technical background ...

through change.Strong technical support craft. A deep understanding of what excellent technical support looks like, with experience building specialist capability in troubleshooting, product knowledge, escalation management, and complex issue resolution. You create environments where technical experts thrive and scale their impact.Technical fluency in a SaaS environment. Enough hands … SAML, OAuth 2.0, OIDC, SCIM, RBAC), and common IdP patterns (Okta, Microsoft Entra ID, Google Workspace, or similar). You can review a complex escalation, ask the right questions, coach engineers on their troubleshooting approach, and hold your own in technical discussions with Engineering, including sound judgment on where ...

Lead, coach and develop the UK Supply Chain Operations team, creating a culture of accountability, collaboration and continuous improvement. Oversee logistics, customer fulfilment, inventory management, replenishment and distribution planning. Build and deliver the annual Supply Chain Operations roadmap in line with commercial priorities and growth plans. … wider commercial growth initiatives. Manage logistics and warehousing budgets, inventory provisions, accruals and working-capital performance in partnership with Finance. Lead issue resolution and escalation management across warehousing, transport, inventory and customer fulfilment. Ensure operations comply with internal policies, regulatory requirements and Good Distribution Practice where applicable. ...

Services team. This role is located in London.In this role, you’ll make an impact in the following ways: Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability.Drive initiatives through to completion with strong ownership, accountability … services or application support supporting mission-critical platforms across multiple regions, including follow-the-sun models.Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery.Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation.Strong ownership mentality ...

Production Services Application Support to join our FX Execution Services team. This role is located in London. Key Responsibilities Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability. Drive initiatives through to completion with strong ownership … application support supporting mission-critical platforms across multiple regions, including follow-the-sun models. Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery. Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation. Strong ownership ...

Services team. This role is located in London. In this role, youll make an impact in the following ways: Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability. Drive initiatives through to completion with strong ownership … application support supporting mission-critical platforms across multiple regions, including follow-the-sun models. Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery. Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation. Strong ownership ...

Services team. This role is located in London. In this role, youll make an impact in the following ways: Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability. Drive initiatives through to completion with strong ownership … application support supporting mission-critical platforms across multiple regions, including follow-the-sun models. Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery. Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation. Strong ownership ...

with good knowledge of MS office, including excel and PowerPoint for reporting and presentations. Responsibilities of Regulatory Supervisor: Responsible for the day-to-day management of a team of up to 6 colleagues. Managing and distributing QA workload across the team to ensure ongoing colleague competence, ensuring that customer … help continuous improvement. Some of the essential skills and experience that we require a candidate to have includes but not limited to: People Management including Coaching is essential. Experience of complaints and/or escalation management is key. Experience within Financial Services, or other regulated environment ...

This is a role for someone who can lead confidently at executive level, bringing together delivery discipline, technical credibility, commercial awareness and strong relationship management to create lasting client value. You will lead complex programmes and account delivery across major enterprise clients, working closely with senior client stakeholders, account … deliver measurable business value across complex client engagements. Proven end-to-end delivery accountability, including mobilisation, planning, staffing, execution, governance, financial control, RAID management, executive reporting, quality assurance and delivery recovery. Experience leading large, multidisciplinary and distributed teams across multiple workstreams, including Engineering Leads, Architects, Delivery Managers, Product specialists ...

About the Opportunity Job Type: Permanent Application Deadline: 25 September 2026 Title Agile Release Train (ART) Owner, Core Value Stream – Fixed Income Department Asset Management Platforms Location London Reports To Value Stream Owner – Equity and Fixed Income Level Grade 7 We’re proud to have been helping our clients … what our clients need and to deliver on our strategic ambitions. FIL Platforms represents the next step in that journey - bringing together Asset Management Delivery, Enterprise Technology Services, and delivery and change teams from across the business into a single integrated structure, designed for clarity, speed, and impact. That ...

case ownership, and reliable onsite and escalated support in line with agreed workflows and support boundaries. The role combines people leadership, service delivery oversight, escalation management, and operational improvement. It is responsible for maintaining service quality across onsite support, workplace readiness, user lifecycle activity, and higher-touch support … service oversight. Manage team workload, priorities, cover arrangements, and local or regional support activity to maintain effective service continuity. Act as the first escalation point for complex support cases, service risks, and people-related issues within the End User Support team. Ensure incidents, requests, and user lifecycle activities ...

great customer outcomes. Our Customer Leads are working with clients on the smooth rollout and adoption of our software through expert data, communication, project management and collaboration skills, often across more than one customer at a time depending on project stage. After rollout, responsibilities shift to maximising the success … Lead will also contribute to the strategic direction of the function, improving processes and ways of working to increase team effectiveness. Key Responsibilities Projects Management: Manages the delivery of customer projects end-to-end, including coordination of key stakeholders, documentation and plans. Navigates shifting priorities across factory operations, engineering ...

contact within the client environment. Build and maintain trusted relationships with senior stakeholders. Navigate organisational complexity and drive alignment across teams. Consultant Leadership & Team Management: Lead and manage emagine consultants deployed within the account. Ensure alignment, performance, and delivery quality across all engagements. Provide guidance, support, and escalation management as required. Act as the central point of coordination between consultants, client stakeholders, and emagine. Foster a high‐performing, collaborative delivery environment on‐site. Account Growth & Commercial Ownership: Identify opportunities to expand services within the account. Support growth of the engagement footprint and long‐term client relationship. ...

engineering culture that takes ownership and delivers high performance engineering solutions.• Work closely with technical (engineering and science) teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches.• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs … Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience in leading the definition and development of multi tier web services- Experience partnering with product ...

engineering culture that takes ownership and delivers high performance engineering solutions.• Work closely with technical (engineering and science) teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches.• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs … Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience in leading the definition and development of multi tier web services- Experience partnering with product ...

analysis activities and translating complex business and technical requirements into clear deliverables, analysis outputs and decision-ready insights. The position also provides direct line management, coaching and leadership for the Business Analyst team and is accountable for the development, quality and continuous improvement of the BA capability.Your Primary Responsibilities … users and ensuring outcomes are evidenced and ready for implementation or closureInfluence senior stakeholders by presenting clear analysis, options and recommendations that support decisions, escalation management and delivery confidenceLine manage Business Analysts including day-to-day prioritisation, coaching, development planning, performance input, workload balancing and quality oversight ...

primary technical point of contact for a portfolio of enterprise accounts, building trust from customer kick-off through renewal and expansion. Project Management — Own the project plan for onboarding and major implementations end‐to‐end: timelines, milestones, resourcing, and risk tracking across customer, engineering, and product stakeholders. … work. Adoption & Health — Track account health and usage, spot risks early, and drive the actions that keep customers engaged and expanding. Escalation Management — Be the calm, capable owner of technical escalations — coordinating with engineering and product teams to resolve issues and close the loop with customers. Renewals & Expansion ...

operational plan that drives achievement of business goals aligned to overall Ping strategy Uses mechanisms such as territory planning, account plans, opportunity inspection, pipeline management, account reviews, forecast calls, etc. Advises and coaches the sales team around how to position and articulate Ping Identity's value proposition at enterprise … partner/SI network and is used to working with partners on projects Builds relationships with customers (internal or external) as necessary providing customer escalation management as necessary for problem resolution Provides support for customer relationship management as necessary and drives initiatives which result in improvement ...

recently been awarded Online Pharmacy of the Year 2022, 2023, an award we’ve worked incredibly hard to achieve. Role Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation … professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership, including management Customer Services Manager. Apprenticeship Standard Customer service specialist (level 3) Training Provider DERBY BUSINESS COLLEGE LIMITED Working Week Monday to Friday, between 9.00am to 5.00pm. Expected ...

that drives achievement of business goals aligned to overall corporate strategyEffectively utilizes activities such as territory planning, account plans/reviews, opportunity inspection, pipeline management, forecast callsCoaches the sales team on how to position and articulate the value propositionIdentifies and pursues opportunities to expand business activitiesPlans and manages expensesEstablishes … potential employeesDrives performance review and development planning process with annual and quarterly review meetingsBuilds relationships with customers (internal or external) as necessary, providing customer escalation management for problem resolutionProvides support for customer relationship managementDrives initiatives which result in improvement in customer satisfactionEstablishes growth plans to execute for regional ...

Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors.The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury platform … SaaS platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform GovernanceEnsures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance oversight.Own the Treasury systems support model and service performance Define and manage KPIs, SLAs, and service standards aligned ...

risks and ensure successful delivery across series production and new model programmes.Act as the trusted point of contact for SQD governance, providing clear reporting, escalation management and progress tracking to senior stakeholders. What You'll Bring Demonstratable experience in supplier quality, process governance, business transformation or operational excellence … manufacturing environments.A proven track record of leading cross-functional improvement programmes and delivering lasting change across complex organisations.Excellent understanding of supplier quality methodologies, quality management systems and industry standards such as IATF 16949, APQP and PPAP.Experience driving digital improvement initiatives, with an interest in automation, data-driven decision making ...

configuration management.Local and network storage management.Cloud infrastructure management.Monitor systems and databases to ensure optimal performance, availability and capacity.Provide level 2/3 support and escalation management.PostgreSQL DBA’s should have:5+ years PostgreSQL and Microsoft SQL Server administration experience required.Experience with high availability, backup and disaster recovery solutions.Knowledge ...

network storage management. Cloud infrastructure management. Monitor systems and databases to ensure optimal performance, availability and capacity. Provide level 2/3 support and escalation management. PostgreSQL DBA's should have:5+ years PostgreSQL and Microsoft SQL Server administration experience required. Experience with high availability, backup and disaster recovery ...

network storage management. • Cloud infrastructure management. • Monitor systems and databases to ensure optimal performance, availability and capacity. • Provide level 2/3 support and escalation management. PostgreSQL DBA’s should have: • 5+ years PostgreSQL and Microsoft SQL Server administration experience required. • Experience with high availability, backup and disaster recovery ...