126 to 127 of 127 ITIL Jobs in the North West

/or usability issues • Hands-on experience developing test cases and test plans • Knowledge of applicable data privacy practices and laws • ITIL (Information Technology Infrastructure Library) Foundation/Intermediate Certification preferred but not essentialShould you have any questions or wish to apply please do not hesitate to contact Clear ...

rollout. Person specification Essential Proven people-management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct, evidence … restructuring a service desk function, rather than only running a steady-state team. Exposure to multi-site or multi-entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket-aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement ...