76 to 100 of 126 ITIL Jobs in the North of England

Palo Alto, Checkpoint, Cisco Firepower, Cisco ASA & AnyConnect Remote Access) Experience and understanding of troubleshooting routing issues (BGP, OSPF & EIGRP) Good working knowledge of ITIL processes. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able ...

above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams ...

Responsibilities: Provide high-touch support to VIP users, ensuring professional, responsive service Manage incidents and service requests via ServiceNow in line with SLAs and ITIL best practice Deliver support across Microsoft 365, enterprise applications, identity and access, hardware, mobile devices, networking, telephony, and collaboration tools Provide onsite and field-based … improvement-focused mindset with strong ownership and accountability Willingness to travel and support multiple locations Desirable: Experience providing field-based support across multiple locations ITIL Foundation or equivalent Project delivery exposure or PRINCE2 Company information At First Recruitment Group we understand just how important it is to secure the right ...

Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes. Client Details Our client … Description As IT Service Manager, you will lead governance workstreams and day-to-day service management activities across Change Enablement, Release Management, and broader ITIL 4 practices. Key responsibilities include: Operating and continuously improving governance and resilience (G&R) processes such as Change Enablement, Release Management, Service Validation & Testing ...

Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes. Client Details Our client … Description As IT Service Manager, you will lead governance workstreams and day-to-day service management activities across Change Enablement, Release Management, and broader ITIL 4 practices. Key responsibilities include: Operating and continuously improving governance and resilience (G&R) processes such as Change Enablement, Release Management, Service Validation & Testing ...

investigating problems, developing solutions and taking appropriate timely action to resolve them Applicants must have GCSE Maths and English or equivalent in addition to ITIL Foundation or a willingness to work towards it Successful applicants will be required to pass Recruitment Vetting prior to commencing their role. Please be aware ...

culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk ...

values-based recruitment guidance and associated documentation. Person Specification Qualifications Essential Educated to Diploma Level or equivalent relevant experience Desirable PRINCE2 Foundation ITIL Foundation Experience Essential Experience of working on Projects Experience of working in an NHS environment Experience of internal and external IT fault reporting process Advanced experience ...

Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including ...

Skills: Strong Oracle and/or SQL Server DBA experience Performance tuning and troubleshooting expertise Backup/restore and HA/DR knowledge ITIL/managed service experience preferred If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. ...

culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk ...

Service Design & Transition Analyst (ITIL) £500 a day (Inside IR35) Hybrid (3 days onsite in Manchester or Milton Keynes) 3-4 Months Service Design & Transition Analyst required to manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into live operation and retiring old services. Matching … graceful handover to the operational support owners. Job Skills, Experience and Qualifications Proven experience in Service Management This role is aligned to the ITIL framework, therefore ITIL v3 Foundation ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience Good stakeholder management skills and experience ...

operations, ensuring system uptime, ticket response, and resolution SLAs are met. Oversee site infrastructure, networking, endpoints, and security in collaboration with Group IT. Implement ITIL-aligned processes for incident, change, and asset management using Freshservice. Take ownership of support services following the handover from managed service company, ensuring full local ...

skills within production MQ environments * Experience delivering changes independently into production * Familiarity with z/OS panels, ISPF and Mainframe tooling * Experience working within ITIL-controlled environments NICE TO HAVE * Experience with MQ monitoring tools on z/OS (eg Omegamon) * Experience within UK banking or financial services environments * Experience ...

high quality, value for money solutions by delivering build/unit test to Love2shop standards. Provide second line support and incident fix expertise, following ITIL principles and maintaining effective change control process, including providing out of hours support on a rota basis. Lead and resolve problem solving issues that arise ...

support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites * Ensure regular ticket updates … Azure, SharePoint, Mimecast, Cloud Computing, Sophos * Workflow Co-ordination Experience * Excellent communication skills, both written and verbal * IT Related degree desired but not essential * ITIL foundation, MCP, MOS, MCSE, desired but not essential ...

support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites * Ensure regular ticket updates … Azure, SharePoint, Mimecast, Cloud Computing, Sophos * Workflow Co-ordination Experience * Excellent communication skills, both written and verbal * IT Related degree desired but not essential * ITIL foundation, MCP, MOS, MCSE, desired but not essential ...

performing service desk to ensure a consistent and professional experience for all end users.Furthermore, the Service Desk Manager serves as the organisational lead for ITIL Incident and Problem Management, promotes a proactive approach to reducing ticket volumes, and acts as the escalation point for all breaches of Service Level Agreements ...

Fi. Monitor and support servers, storage, backups, and virtual environments. Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions. Support ITIL service desk processes, change management, and major incident management. Essential Skills & Experience Microsoft 365 and Entra ID administration. Intune MDM and Conditional Access fundamentals. Active Directory … PowerEdge, HP ProLiant, NetApp, Palo Alto, SonicWall, Check Point, UniFi, Aruba, Veeam, Bitdefender, PRTG, SQL Server, MySQL, IIS, Apache, WSUS, and related technologies. Desirable ITIL Foundation. Microsoft certifications. VMware experience. Exposure to cybersecurity, SIEM, and MDR solutions. This is an excellent opportunity for a motivated IT professional looking to broaden ...

multitask in a busy environment. Excellent communication — patient, approachable, and skilled at explaining tech simply. Familiarity with ticketing systems (Jira Service Management ideal) and ITIL basics. Relevant qualifications (GCSEs/diploma/degree in IT-related field) advantageous. Desirable: Microsoft 365 certifications, ITIL Foundation, full UK driving licence. Practical Details ...

Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft 365, SharePoint, Teams and Power Platform Experience delivering training, enablement or digital adoption … initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

lead on Change Management & Major Incident Management, while also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality, and measurable outcomes. IT Service … processes aligned to ISO20000 and ISO27001 standards. Identify and document opportunities for continuous service improvement. IT Service Management Analyst Requirements Strong working knowledge of ITIL best practices and IT service governance. Experience of a Service Management platform e.g. Jira Proven experience managing Major Incidents, including high-pressure 'war room' scenarios. ...

Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit … regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management/IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement ...

Familiarity with Active Directory, user management, and basic networking Exposure to cloud platforms (e.g. Azure), Microsoft Endpoint Manager (Intune), or similar technologies Understanding of ITIL principles or experience in an ITIL-based service environment The ability to do basic triage where tickets are escalated to us from our service desk ...

established support team of 18 technical professionals Exposure to a broad Microsoft and cloud-based technology environment Opportunity to develop experience within an ITIL-driven service desk function Varied workload supporting users across a large professional services environment Your responsibilities as IT Service Desk Analyst Act as the first point … technologies such as Active Directory, Windows 10, SCCM, Azure, SharePoint, Mimecast, Sophos and cloud-based services Understanding of ticket management, incident resolution and ITIL-based support processes Working hours Rotating shifts of 8:00am4:15pm, 8:45am5:00pm and 9:45am6:00pm. Expected office attendance is one day per week ...