76 to 82 of 82 ITIL Jobs in Yorkshire

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … Responsibilities: Owning day-to-day service desk operations for the customer accounts you support, managing incidents, requests, problems and changes in line with ITIL process. Acting as the primary point of contact and trusted relationship owner for your customer accounts. Leading, coaching and scheduling a team of service desk analysts ...

services with the knowledge and skills to provide first-time-fix call resolution Recording, triaging and classification of Incidents & Service Requests using the ITIL incident management process Management of High Severity Support Incidents and communication with end users relating to the availability of the live service Desktop support and troubleshooting … service management processes in place which operate across the Departmental structure. A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust. Our 24x7 teams are required to work ...

context of real-world business transformation scenarios. Proficient with well-known frameworks including TOGAF and/or Zachman, as well as familiar with ITIL practices and modelling notations such as Archimate, UML, and BPMN. DVSA Apprenticeship campaigns To be eligible for this apprenticeship (if you are not already qualified … context of real-world business transformation scenarios. Proficient with well-known frameworks including TOGAF and/or Zachman, as well as familiar with ITIL practices and modelling notations such as Archimate, UML, and BPMN. The sift will take place week commencing 28/09/2026 Stage 2: Interview ...

technical support team. You'll ideally have experience with: Managing or leading an IT Service Desk/IT Support team. Working within an ITIL/ITSM environment. Managing SLAs, KPIs and support performance. Implementing and improving Service Desk processes. Creating SOPs, documentation and knowledge bases. Incident and escalation management. Coaching … using data to drive improvements. Microsoft 365 and modern Microsoft technologies. ITSM platforms such as ServiceNow, HaloITSM, Freshservice, Jira Service Management or similar. An ITIL Foundation qualification would be advantageous, although relevant hands-on experience will be equally important. Why Consider the Role? This isn't simply a role focused ...

support organization meeting SLA and target metrics Meet the implemented SLAs following the guidance from the ITSM organization Adhere to Information Technology Infrastructure Library (ITIL) standards and best practices following the guidance from the ITSM organization Develop & maintain business relationships with stakeholders to ensure IT Infra Run performance ...

root cause analysis and follow change management process. The successful candidate must be able to clearly demonstrate evidence of the following An awareness of ITIL v4 Practices. Experience of working within a Managed Service operating model with service providers and partners. Experience managing Platforms and Products across their lifecycle including … Dell). VMWare x86, Solaris, AIX infrastructure and tooling. Monitoring tooling (e.g. Ops View/Dynatrace). An understanding of Project Management Office governance. ITIL v4 Foundation Qualification. Important: Travel to Telford is required as part of this role. Additional Security Information This role requires the successful candidates to hold ...

team of 6 Service Operations Analysts, monitor service health and drive incident management using Dynatrace. The role requires strong leadership, cloud experience and ITIL know-how. The role offers hybrid working with two days in the office, a generous annual bonus potential, pension matching and a focus on personal development ...