1 to 25 of 119 ITIL Jobs in the South West

Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL® processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third parties and internal teams to achieve timely issue resolution. Maintain accurate asset and More ❯

handled efficiently. * Attention to detail and adherence to IT processes. Desirable Skills and Knowledge: * Knowledge of Apple macOS and Linux systems * SQL/MySQL experience * Scripting or automation experience * ITIL Foundation certification or equivalent experience Full job spec will be given on application WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment More ❯

configuring and troubleshooting large scale hybrid environment * Experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V * Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change * Excellent communication, writing, meeting facilitation skills * Familiarity of PowerShell to accomplish tasks and provide reporting Desirable * Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere More ❯

are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx Security Policies in all practices to ensure our continued compliance with the More ❯

Familiarity with IT Service Management tools (e.g. Halo or similar). Hands-on experience with device installation, configuration, and troubleshooting. A solid understanding of IT security practices and tools. ITIL v4 Foundation and CompTIA A+ certification (or equivalent). Excellent communication skills and a proactive, customer-focused approach. What you'll get in return You'll be joining a business More ❯

with infrastructure improvements Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) Knowledge of ITIL-based service management processes Experience with device management (JAMF, MDM, Intune) and Apple technologies Excellent problem-solving, organisational, and communication skills Ability to work independently and collaboratively within a team More ❯

and system issues across desktop, network, and cloud platforms Manage escalations, ensuring timely and professional resolution Support hardware and software rollouts, migrations, and upgrades Maintain accurate documentation and follow ITIL-aligned processes Liaise with vendors and internal teams to ensure smooth service delivery You’ll work closely with senior engineers and service delivery leads to enhance client environments and ensure More ❯

and knowledge transfer materials. Define SLAs and KPIs. Essential Skills & Experience Minimum 5 years' experience in Service Architecture, Service Management, or requirements development. Strong analytical and critical thinking skills. ITIL v4 Foundation certification. Proven ability to manage multiple workstreams. Excellent verbal and written communication skills. Proficiency in MS Office Suite and MS Project. Experience delivering ICS solutions. Deep understanding of More ❯

and knowledge transfer materials. Define SLAs and KPIs. Essential Skills & Experience Minimum 5 years' experience in Service Architecture, Service Management, or requirements development. Strong analytical and critical thinking skills. ITIL v4 Foundation certification. Proven ability to manage multiple workstreams. Excellent verbal and written communication skills. Proficiency in MS Office Suite and MS Project. Experience delivering ICS solutions. Deep understanding of More ❯

attention to detail. Team-focused, self-motivated, and enthusiastic with a desire to learn. Customer-focused with strong communication skills at all levels. Desirable Qualifications/Training: SCCM training ITIL Foundation Azure Fundamentals Windows Server Intune Endpoint Administration Working Arrangements & Conditions Flexible shift patterns between 8:00am – 7:00pm (pre-planned rota). Liaise with users at all levels in More ❯

administration and full Office Suite 3 Years + experience with Microsoft Active Directory, Intune and Azure Experience in troubleshooting software and hardware faults Proven knowledge and understanding of ITIL principles Proven leadership skills with the ability to effectively manage teams, remain composed, and drive results under pressure Confidence in communicating with people and understanding their IT concerns Ability to form More ❯

administration and full Office Suite 3 Years + experience with Microsoft Active Directory, Intune and Azure Experience in troubleshooting software and hardware faults Proven knowledge and understanding of ITIL principles Proven leadership skills with the ability to effectively manage teams, remain composed, and drive results under pressure Confidence in communicating with people and understanding their IT concerns Ability to form More ❯

in requirements gathering, analysis, and process mapping (e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with IT Service Management or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written and verbal communication skills with a structured More ❯

technologies (Azure) and a strong understanding of IT service management. What you'll need to succeed 3+ years in IT Operations with a focus on Windows Server and Storage ITIL v4 Foundation certification Expertise in Windows Server (2016-2022), Active Directory, Azure AD, Group Policy, DNS, DHCP Experience with HPE Servers, Hyper-V, SCCM/SCVMM, and backup/DR More ❯

customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows 10/11 Active Directory/Group Policy More ❯

and enforce operational standards, policies, and procedures Support compliance initiatives and internal process improvements Essential Skills & Experience Strong background in Windows Server Administration (2016/2019) Experience working to ITIL best practices Excellent organisational and time management skills Analytical mindset with a proactive approach to identifying risks and improvements Strong communication and collaboration skills, with a willingness to share and More ❯

and enforce operational standards, policies, and procedures Support compliance initiatives and internal process improvements Essential Skills & Experience Strong background in Windows Server Administration (2016/2019) Experience working to ITIL best practices Excellent organisational and time management skills Analytical mindset with a proactive approach to identifying risks and improvements Strong communication and collaboration skills, with a willingness to share and More ❯

Environments or research data services Knowledge of national NHS data platforms, data governance strategies, and common data models. Evidence of post qualifying and continuing professional development. Achievement of PRINCE2, ITIL or Agile certification. Understanding of academic research governance processes. Familiarity with cohort discovery or CRM tools. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders More ❯

management skills. Proficiency in standard PMO tools (e.g., MS Project, Excel, SharePoint, PowerPoint, or equivalent). Desirable Skills Understanding of MOD acquisition or in-service support environments. Familiarity with ITIL or related service management frameworks. Experience working in a hybrid PMO/Service Support function. Ability to adapt to evolving delivery models and priorities within complex, multi-stakeholder settings. Reasonable More ❯

support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position. More ❯

users, roles, and permissions. Knowledge of webhooks and API-based integrations. Experience managing a Confluence Knowledge Base, including page structure, templates, and metadata. Desired Competencies Atlassian certification Experience with ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or automation tools (e.g., PowerShell, Python, or REST APIs). More ❯

users, roles, and permissions. Knowledge of webhooks and API-based integrations. Experience managing a Confluence Knowledge Base, including page structure, templates, and metadata. Desired Competencies Atlassian certification Experience with ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or automation tools (e.g., PowerShell, Python, or REST APIs). More ❯

users, roles, and permissions. Knowledge of webhooks and API-based integrations. Experience managing a Confluence Knowledge Base, including page structure, templates, and metadata. Desired Competencies Atlassian certification Experience with ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or automation tools (e.g., PowerShell, Python, or REST APIs). More ❯

users, roles, and permissions. Knowledge of webhooks and API-based integrations. Experience managing a Confluence Knowledge Base, including page structure, templates, and metadata. Desired Competencies Atlassian certification Experience with ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or automation tools (e.g., PowerShell, Python, or REST APIs). More ❯

Access, Intune Endpoint Manager, and PowerShell scripting. Successful track record delivering large-scale migration projects, with Tier-3 support experience. Strong analytical, problem-solving, and stakeholder engagement skills. Desirable: ITIL or similar frameworks, regulated/global environment experience, Zero Trust/Copilot, Defender, and Purview exposure. Ready to join an international banking group where you'll be challenged, supported, and More ❯