1 to 25 of 150 ITIL Jobs in the South West

and acting as an escalation point, mentoring junior staff, and conducting regular performance and training reviews to maintain and improve upon the high standards expected. IT Service Management & Reporting: ITIL Framework proficiency: In-depth knowledge and practical experience working within an ITIL-aligned service delivery model, including incident, problem, and change management processes. ServiceNow experience:Proven ability to utilise ServiceNow More ❯

Experience with Nutanix and Cohesity Experience with Linux Workstation and Server Support Working to standards in accordance with ISO27001, CyberEssentials Plus, UK Government MoD framework Knowledge and application of ITIL concepts, or an ITIL v3 certification Business Continuity/Disaster Recovery Testing, Planning and Upkeep Ability to manage and implement Small to Medium Scale Projects Important to know Due to More ❯

such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. • Knowledge of backup and disaster recovery solutions. • Experience in managing hybrid cloud environments. • Familiarity with ITIL best practices. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we More ❯

combination of : A solid grounding in the Systems Engineering lifecycle, preferably with experience on large complex secure systems. Knowledge of Agile work practices. A knowledge and understanding of foundational ITIL functions, principles and processes. A proven track record in the implementation and maintenance of complex IT systems. Recent practical experience of successfully integrating complex COTS products. Expertise in the integration More ❯

2nd Line IT Support role. Strong knowledge of: Windows 10/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Experience with ITSM tools such as IFS Assyst (or similar). Excellent communication skills and a strong customer service approach. Able to adapt More ❯

regulatory or compliance frameworks such as ISO, PCI DSS, NIST etc Likely to hold at least one common security certification (CEH, CCSP, CISSP, OSCP) alongside other relevant IT certifications (ITIL, AMP, Prince2 etc) preferred Additional technologies/experience: Experience with any of the below technologies or in the below areas would be advantageous: Awareness of DevOps/DevSecOps practices and More ❯

cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this More ❯

cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. This is an opportunity to work on cutting-edge AI projects and contribute to the development of our AI Lab platform which … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this More ❯

Essential Degree, HNC, HND with a Distinction or equivalent qualification in a relevant IT/technical discipline. Desirable A Prince II Practitioner with or without a lapsed accreditation. Current ITIL v4 Foundation/Practitioner certificate or a lapsed ITIL v3 Previous experience (Paid/Unpaid relevant to job) Essential Experience in supporting the design of highly resilient systems. Experience of More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management … receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible … defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities More ❯

for the DevOps team Experience you'll need A solid grounding in the Systems Engineering lifecycle, preferably with experience on large complex secure systems Knowledge and understanding of foundational ITIL functions, principles and processes A proven track record in the implementation and maintenance of complex IT systems Recent practical experience of successfully integrating complex COTS products Expertise in the integration More ❯

teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the More ❯

teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the More ❯

of TCP/IP, DNS, DHCP, and support for handheld smartphones and tablets. Desirable: Experience with Visual files Case Management software and administering VoIP platforms. IT qualifications such as ITIL, MCP, CompTIA are advantageous. If your interested in this position please apply online or for more information contact me on More ❯

in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades, Mobile Devices, Printers) -ActiveDirectory tools (ADUC, Group Policy, AD Object More ❯

your own role impacts security and demonstratesroutine security practice and knowledge required for own work.Requirements Desirable to have working knowledge of RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection and MoPI (Management of Police Information More ❯

Azure Monitor, Agents, KQL, ARM templates, Azure Policies, and Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain More ❯

with cross-functional teams Nice to Have: Experience supporting pre-sales and business development Experience with tools like Microsoft 365, Jira, ServiceNow, or digital learning platforms Certifications: Prosci, Agile, ITIL, APMG, or similar Exposure to Agile/DevOps/cloud transformations A passion for continuous improvement and scaling methodologies Key Benefits: Competitive salary (£90k-£120k DOE) Hybrid working Performance-based More ❯

and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. ? You'll Stand Out With: Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4. Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud). Experience with AutoTask, Datto RMM, and Cyber Essentials compliance. Containerisation know-how (Docker, Kubernetes). More ❯

mindset A proactive, adaptable attitude and commitment to quality delivery Bonus Points For Prior experience on UK government projects A technical background or understanding of software architecture Knowledge of ITIL and service lifecycle frameworks Certifications in Agile, ITIL, or project management Security Requirements Due to the nature of our work, all applicants must be eligible for DV clearance . Ready More ❯

second and some third line technical issues Good knowledge of patch management and deployment (e.g. WSUS) Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi)) Proficient in following ITIL standards and processes Desired Experience: Knowledge of Windows Operating Systems, including Active Directory, DFS, Internet Protocol, and software deployment via Group Policy Some understanding of Unix/Linux/RedHat More ❯

Skills: AWS Certified DevOps Engineer - Professional or equivalent certification Proficiency in Terraform, AWS CDK, or CloudFormation Experience with Ansible for configuration management Strong scripting skills (e.g., Python, PowerShell, Bash) ITIL Foundation Certification or experience with ITIL-based environments Clearance Requirements: Clearance to StartBPSS Clearance for Role SC Must be a UK Citizen and based in UK for the duration Must More ❯

the account and employee engagement strategies. What you'll need What you'll know: You'll be an experienced practitioner in IT Service Management. You're likely trained in ITIL, possibly to Expert status. You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers More ❯

with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the global Yunex Traffic community with ideas to … concepts to non-technical users Ability to work independently and collaboratively, building strong relationships with colleagues and customers Effective time management and prioritisation skills Desirable: Experience working within an ITIL framework Knowledge of Intelligent Traffic Control Systems Exposure to cybersecurity practices and standards Experience with software deployment and project management Understanding of database technologies and data analysis Relevant technology industry More ❯

User Computing, IAM, PKI, Server hardening, SIEM, SOAR, virtualisation (VMware) Participate in pre-sales tasks and perform ongoing support of delivery collateral. Familiarity with MITRE ATT&CK Familiarity with ITIL Who we are: We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio More ❯