1 to 25 of 74 ITIL Jobs in the South West

risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. Desirable: Intune, Landscape, JumpCloud, Atlassian or similar tools; ITIL Foundation; Infrastructure as Code; AWS or Azure; ISO 27001; Cyber Essentials Plus; UK public-sector experience; and involvement in agile delivery or developing IT policies ...

hours. About you 4 Years previous experience in an IT Technical support role. Excellent knowledge of Microsoft Office 365 and MS Operating SystemsUnderstanding of ITIL (ITIL foundation is desirable) Great working knowledge of Microsoft Intune.Use of and understanding of IT Tools, Active Directory, Azure AD Excellent communication skills, customer focused ...

qualification (e.g., NVQ Level 3) or equivalent practical experience. Proven experience in customer service and technical support in a busy service environment. Familiarity with ITIL-aligned service processes and a solid understanding of Halo ITSM. Proficient in Windows devices, Microsoft 365, SCCM, Azure, Intune, Active Directory, and Microsoft Entra ID. ...

Management (CIM) framework and ensuring timely Post-Incident Reviews (PIRs) and Root Cause Analysis (RCA). - Lead the development, review, and assurance of all ITIL processes (Incident, Problem, Request, and Access Management) to maintain a robust and compliant service management framework. - Accountable for infrastructure-level technical assurance and ensuring rigorous ...

Microsoft Azure architecture and operating models. Knowledge of Government Digital Service standards, the Technology Code of Practice and NCSC cloud security principles. Understanding of ITIL 4, SIAM principles, ISO/IEC 27001, ISO/IEC 20000-1 and OWASP practices. Strong stakeholder management and communication skills, with the ability ...

also play a key role in maintaining the high standards our customers expect by: Managing incidents, problems, and change activities in line with ITIL principles Producing high-quality technical documentation and knowledge assets Supporting governance, compliance, and operational best practice Sharing knowledge and mentoring colleagues across the wider Oracle team ...

Azure, on-premises and hybrid environments. The Senior Cloud Infrastructure Engineer will diagnose complex incidents, identify root causes and drive sustainable resolutions within an ITIL-aligned framework. Working with engineers and architects, the Senior Cloud Infrastructure Engineer will contribute to design, implementation, migration and transition, share expertise and strengthen technical ...

/external stakeholder and keeping them in mind when taking actions or making decisions. Qualifications Essential Educated to degree level or equivalent experience Desirable ITIL Foundation V3 or V4, VeriSM Foundation or equivalent experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions ...

analyses, develops, documents and implements changes based on requests for change. Qualifications Essential A postgraduate diploma/degree or equivalent level of experience Desirable ITIL Foundation V3 or V4, VeriSM Foundation or equivalent experience Interpersonal Skills Essential Excellent communication skills with the ability to communicate clearly and effectively with others ...

hands-on ServiceNow Developer experience Proven track record of improving processes and effectiveness through automation. Strong understanding of IT service management and the ITIL framework. Strong interpersonal skills for coordinating with team members and stakeholders. Ability to work independently and manage multiple task assignments. At least 2 of the following ...

Sentinel. SIEM, endpoint detection and response, secure web gateways, email security or privileged access technologies. Security audits, NIS compliance, assurance reviews or accreditation programmes. ITIL or working within an IT service management framework. Relevant certifications such as CompTIA Security+, CISSP, SSCP, CCNA Security or Microsoft and Palo Alto Networks security ...

Microsoft 365, Windows and Active Directory/Microsoft Entra ID. Experience investigating application issues and interrogating system or database information. An understanding of ITIL processes, including incident and problem management. Excellent troubleshooting, analytical and problem-solving skills. Strong communication skills and a customer-focused approach. Experience with Kerridge K8 would ...

required. Desirable: Some exposure to Intune or device management. Awareness of MFA and basic security best practice. Experience with remote support tools. Awareness of ITIL principles. Relevant certifications, or a willingness to work towards them, such as MS-900, CompTIA A+ or MD-102. What's on offer: Structured training ...

theyve committed to Working with third parties on scoping, quotes and delivery Tracking project costs and reporting progress to the IT Director Working within ITIL change processes Handing projects over to support with full documentation and training What youll need: 3rd line level experience across Microsoft 365 and Azure ...

Azure, on-premises and hybrid environments. The Senior Cloud Infrastructure Engineer will diagnose complex incidents, identify root causes and drive sustainable resolutions within an ITIL-aligned framework. Working with engineers and architects, the Senior Cloud Infrastructure Engineer will contribute to design, implementation, migration and transition, share expertise and strengthen technical ...

working with colleagues, customers and suppliers. - Clear communication, a customer-first mindset and a proactive approach to ownership and improvement. Relevant Microsoft, networking or ITIL certifications are desirable. Why join us? This is an opportunity to make a meaningful impact, working across a varied technology environment and helping shape ...

committed to Working with third parties on scoping, quotes and delivery Tracking project costs and reporting progress to the IT Director Working within ITIL change processes Handing projects over to support with full documentation and training What you’ll need: 3rd line level experience across Microsoft 365 and Azure ...

sector organisation. Knowledge of Azure services and cloud security best practices. Experience supporting MFA, Conditional Access, and Single Sign-On (SSO). Familiarity with ITIL-based service management environments. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. ...

proactive attitude to improving processes Passion for IT and problem solving DESIRABLE Previous experience working within a managed service provider environment Microsoft 365 Fundamentals ITIL knowledge or certification CompTIA IT Fundamentals+ (ITF+) Customer service training BENEFITS Opportunities for advancement and training plans Professional development and exposure to Microsoft technologies ...

with SQL Server, SharePoint Server and VMware Horizon View. Experience with PKI certificates and secure IT environments. Knowledge of NATO IT security policies and ITIL service management. Contract Details Location: Yeovilton, UK - fully on-site Project: NATO Contract end date: 31 December 2026 (Initially) Total scope: 320 hours Working hours ...

technical issues Good knowledge of patch management and deployment (e.g. WSUS) Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi)) Proficient in following ITIL standards and processes Desired Experience: Knowledge of Windows Operating Systems, including Active Directory, DFS, Internet Protocol, and software deployment via Group Policy Some understanding ...

related subject, or equivalent knowledge and experience gained through relevant work. Desirable IT-related professional qualification (e.g. Microsoft Certified Professional or equivalent). ITIL Foundation qualification. Experience Essential Experience of installing, configuring and maintaining network devices. Experience of supporting hardware, software and network infrastructure. Experience of problem solving and fault ...

. Strong knowledge of SQL/Oracle and data analysis. Experience working with senior stakeholders, technical teams, suppliers and service providers. Strong understanding of ITIL, Incident, Problem, Change, Risk and Service Management . Excellent communication, reporting and stakeholder management skills. Clearance & Location Active UK DV clearance is essential. Hybrid working ...

other web-based technologies, Microsoft Office and template management solutions, and Microsoft SQL Server and T-SQL 2014 or later. Understanding of the ITIL best practice framework Salary and benefitsWe offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range ...

environments. Experience testing air-gapped systems. Excellent communication, planning and stakeholder management skills. Desirable Skills Experience with test automation tools and frameworks. Knowledge of ITIL service management processes. Experience working in platform or infrastructure testing environments. Strong client-facing and consulting skills. Ability to adapt to changing priorities and work ...