26 to 45 of 45 ITSM Jobs in the East of England

IT would have key responsibilities of: IT Strategy & Technology Leadership Infrastructure & IT Operations Applications & Business Systems Network & Telecommunication’s Cyber Security & Information Assurance IT Service Management Business Continuity, Disaster Recovery & Resilience Governance, Risk & Regulatory Compliance Supplier & Commercial Management Financial & Resource Management Leadership & People Management. Head of IT Services/Head ...

Help ensure a consistent technology experience across a large multi-site organisation What we're looking for You'll probably come from an IT Service Management, Service Delivery, Service Transition or Service Improvement background. You'll understand ITIL , service transition, change/CAB, SLAs and supplier management ...

technical audiences. Highly Desirable Architecture experience with Salesforce CPQ, Revenue Cloud or comparable quote-to-order capabilities. Experience integrating Salesforce with ERP, ITSM, contact-centre or data platforms. Working knowledge of SAP, ServiceNow, Genesys, Microsoft Azure or enterprise integration platforms. Relevant Salesforce architecture certifications, as supporting evidence of expertise. What ...

environment. NetApp storage hardware. NAS/SAN technologies and principles. VMware integration with NetApp . Enterprise backup environments. Storage troubleshooting and incident resolution. IT Service Management/ITIL environments. Managing P1/P2 incidents and contributing to RCA. Working to defined SLAs and KPIs. Change and release management. Cohesity ...

environment. NetApp storage hardware. NAS/SAN technologies and principles. VMware integration with NetApp . Enterprise backup environments. Storage troubleshooting and incident resolution. IT Service Management/ITIL environments. Managing P1/P2 incidents and contributing to RCA. Working to defined SLAs and KPIs. Change and release management. Cohesity ...

mettersi in gioco. Chi siamo Halo è una delle software company in più rapida crescita al mondo. Sviluppiamo piattaforme leader di mercato per ITSM, CRM, CSM e PSA, aiutando organizzazioni in oltre 75 paesi a lavorare in modo più intelligente e a offrire un servizio migliore. Collaboriamo con aziende ...

engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics ...

required: Strong knowledge and practical experience of Product Lifecycle Management (PLM) systems, including Teamcenter. Experience of IT Application Lifecycle Management. Good understanding of IT Service Management principles and ITIL. Experience managing IT suppliers and third-party technology partners. Experience deploying and supporting IT solutions within an engineering environment. Experience working ...

Serve as the initial contact for IT support via phone, email, or ticketing system. Log, categorize, and prioritize incidents and service requests using the ITSM platform. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to second-line support or specialist teams, ensuring thorough … client-focused approach. Solid understanding of Windows OS, Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional services or financial ...

rota to support critical systems out of hours.Implementing security measures to protect data integrity and confidentiality, ensuring compliance with ICT policies and regulations.Responding to ITSM tickets daily, resolving issues where possible and escalating with full details to senior engineers, Fire ICT Managers or third parties.What you will bring ...

when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent … IT Support Engineer: Provide 1st and 2nd Line IT support to local and remote users via a combination of deskside support and ITSM ticketing systems. Diagnose, troubleshoot and resolve hardware, software and Microsoft 365 issues. Take ownership of support tickets from initial logging through to resolution, ensuring SLAs are met. ...

when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent … IT Support Engineer: Provide 1st and 2nd Line IT support to local and remote users via a combination of deskside support and ITSM ticketing systems. Diagnose, troubleshoot and resolve hardware, software and Microsoft 365 issues. Take ownership of support tickets from initial logging through to resolution, ensuring SLAs are met. ...

informed and issues are managed through to resolution. You will also help build and configure devices, support user access requests, maintain accurate records in ITSM tools, contribute to endpoint compliance and security activity, and work with internal resolver groups and third-party suppliers to progress technical issues. The role offers …/11, Teams, Outlook/Exchange, Active Directory or Entra ID, endpoint management tools such as Intune or SCCM, mobile device management and ITSM processes. A degree in computer science or equivalent experience is required, along with at least one relevant certification such as MCSA, A+, Network+ or Security+. ...

closure.Support service transition activities including knowledge transfer, support-team enablement, communications, operational handover and early-life support.Required Skills and Experience:Practical experience in IT service management, service design & introduction, service transition, service delivery or IT operations ideally in a regulated, risk-managed or audit-controlled environment.Demonstrable experience creating Service Design … skills, with the ability to make complex service arrangements clear and actionable.“Nice To Have” Skills and Experience:Experience with ServiceNow or a comparable ITSM platform, particularly service catalogue, CMDB, CSDM, service mapping, knowledge or workflow capabilities!Understanding of SRE concepts such as SLAs, SLOs, SLIs, error budgets, service health ...

service transition activities including knowledge transfer, support-team enablement, communications, operational handover and early-life support. Required Skills and Experience: Practical experience in IT service management, service design & introduction, service transition, service delivery or IT operations ideally in a regulated, risk-managed or audit-controlled environment. Demonstrable experience creating Service … skills, with the ability to make complex service arrangements clear and actionable."Nice To Have" Skills and Experience: Experience with ServiceNow or a comparable ITSM platform, particularly service catalogue, CMDB, CSDM, service mapping, knowledge or workflow capabilities! Understanding of SRE concepts such as SLAs, SLOs, SLIs, error budgets, service health ...

Tenable, Nessus or Microsoft Defender Experience with patch management and security remediation programmes Understanding of Cisco networking technologies, VLANs and NAC principles Familiarity with ITSM, CMDB and change management processes Desirable Experience Retail, hospitality or multi-site environments Cisco ISE and network access control solutions PowerShell scripting and automation … compliance environments Freshservice or similar ITSM platforms This role would suit an experienced infrastructure engineer who enjoys solving complex technical challenges, hardening environments and delivering measurable security improvements within a large-scale organisation. Apply now to learn more about this opportunity and receive the full job specification. ...

meet agreed standards to the Configuration Manager Assist with maintaining Configuration Management documentation Essential Skills & Experience Previous experience working in an IT administration, IT Service Management or ServiceNow environment Good understanding of data quality and record management Strong Microsoft Excel skills Excellent attention to detail Good organisational and administration skills … ServiceNow CMDB Understanding of Configuration Items and basic CI relationships Familiarity with Services and Service Offerings within ServiceNow Basic understanding of ITIL or IT Service Management Experience with data cleansing, data validation or administration projects Previous experience working within a large IT environment ECS Recruitment Group Ltd is acting ...

Head of IT Services/Head of Technology/Head of IT – Hybrid role – Harlow, Essex, CM19- The Head of IT Services/Head of Technology/Head of IT is a senior technology leadership ...

Policies.CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks. Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.Access & Security: Manage user roles, group memberships, and configure Access Control Lists (ACLs) to secure data.Platform Maintenance: Update and refine … customer-facing positionExperience with ServiceNow implementationsServiceNow certification(s): CSAPreferred Qualifications:Experience with USAF Cloud One or Platform 1ServiceNow certification(s): CAD, CIS-ITSM, and CIS-CSMIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. ...

drivers within your chosen sector, and enjoy consultative, solution-led selling, we'd love to hear from you. Desirable Knowledge of IT Service Management (ITSM), SIAM or related service delivery frameworks. This addition broadens the candidate pool beyond integration specialists and targets experienced, well-networked sales professionals with deep expertise ...