51 to 75 of 95 ITSM Jobs in the Midlands

function. Incident Management and Escalation: Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders. Collaborate with the ITSM team to support business users with incident and service requests. Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues. … Engagement: Build strong relationships with key stakeholders across LRQA to ensure the Service Desk aligns with business needs. Partner with other IT teams (e.g., ITSM, Cyber Security, Infrastructure) to provide seamless support and drive alignment on cross-functional initiatives. Reporting and Communication: Provide regular reporting on service desk performance, highlighting ...

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 1st/ ...

deployment experience with ServiceNow ITAM/HAM Pro modules. Platform Knowledge: Solid understanding of CMDB, CSDM (Common Services Data Model), ITOM Discovery, and ITSM integrations. Experience Level: Typically 3 to 8+ years of total IT experience, including multiple full-lifecycle ServiceNow ITAM/HAM implementations Preferred Certifications ServiceNow Certified System ...

work order management. Experience investigating and resolving application support incidents. Knowledge of compliance reporting and engineer workflow processes. Experience with ServiceNow or similar ITSM tools. Good reporting, data analysis, and data quality management skills. Knowledge of SQL querying and/or Power BI reporting tools. Experience with CAFM integrations ...

series) Has a working knowledge other network services (DNS, DHCP, etc.) Experience interfacing with peering providers and facility management Knowledge of principles of IT Service Management best practices. Hours/Travel/Shift: Standard working hours, Monday to Friday Core Competencies: Knowledge Management: Understanding the importance of knowledge management; ability ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What You’ll Get Salary: £55,000 - £65,000 for experienced A players. ...

role requires hands-on automation using Terraform, Ansible, Jenkins, Docker, Kubernetes, and cloud platforms (Azure/AWS). You will also work with ITSM tools like ServiceNow and build deployment dashboards with Power BI. On-call support may be required. #J-18808-Ljbffr ...

across client engagements, and deliver automation across multiple projects. The role requires Solaris/Linux/Windows experience, Terraform, Ansible, Jenkins, Git, and strong ITSM knowledge. You will also design CI/CD pipelines, implement IaC, and support on-call operations with a focus on reliability and security. #J ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from ...

development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About … ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk ...

engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics ...

Android) Microsoft Azure Stack Microsoft 365 Multi-vendor hardware build, deployment and break/fix Active Directory Group Policy Management Change Management Jira ITSM (or equivalent ITSM platform) Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN Cloud and physical storage technologies Performance monitoring, availability monitoring and restoration ...

resource-allocated project steps Preferred: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA) Preferred: ITIL® Foundation Certification in IT Service Management Core Competencies Demonstrates expertise in diagnosing network performance issues and implementing network designs, with a strong focus on compliance and governance frameworks. Proven ability ...

IT governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL® Foundation Certification in IT Service Management. Benefits Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee ...

with long-term sustainability and will operate with a high degree of autonomy.Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid ...

ServiceNow platform, with a focus on HAM Pro. You will lead end-to-end deployments, align HAM data with CMDB, CSDM, ITOM Discovery, and ITSM integrations, and run stakeholder workshops. Data migration and governance will be a key area of responsibility. #J-18808-Ljbffr ...

work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Do you have a good awareness of IT, service management and have good communication skills Do you thrive in a collaborative environment and are great at building and maintaining positive relationships If so, continue … develop a good understanding of the CDIO & Enterprise Live Services processes and accountabilities.Essential Criteria Experience managing and governing Service Catalogue data.Experience of IT Service Management processes.Experience and operational knowledge of using ServiceNow.Strong stakeholder management, communication and influencing skills with a proven ability to communicate effectively at all levels.Ability to analyse ...

starting immediately, to lead the transition of a live project into BAU and design a reusable Service Design & Transition framework. You will review IT service management practices, develop governance templates, and engage stakeholders across business and IT to ensure operational readiness and timely updates throughout the engagement. #J-18808-Ljbffr ...

Azure OpenAI, Power Platform, and intelligent virtual agents to boost employee experience and IT operations. Responsibilities include building AI-powered workflows, integrating AI with ITSM and collaboration tools, and ensuring governance and security across AI lifecycle management. Hybrid work may be available. #J-18808-Ljbffr ...

bring your best, every day. The role The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary focus of the role will be managing the transition of new applications and services … drive continuous improvement in transition and release processes.Implement automation tools and frameworks to streamline release cycles. Governance and Compliance:Ensure compliance with ITIL/ITSM standards and organisational policies. What are we looking for? Strong knowledge of ITIL framework, particularly Service Transition and Release Management processes. Good understanding ...

managing multiple client environments, ensuring stability and performance optimisation.Desirable ExperienceUnderstanding of data governance, data quality, and metadata management practices.Exposure to IT Service Management (ITSM) tools like ServiceNow.Knowledge of monitoring tools like Azure Monitor and Log Analytics.What makes us greatAlongside working with some of the most talented people out there ...

Standard Life plc, a retirement specialist, is seeking a Service Transition and Release Manager to drive ITSM transitions and successful releases into live environments. The role collaborates with Service Architecture, Design & Transition teams and touches IT operations, development and business units. The position focuses on transition planning, risk assessment ...

that clearly show performance, risk, customer experience, trends and improvement actions.Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact.People, capability and succession: Build a high-performing and aligned leadership … high-impact operational escalations and maintain momentum under pressure.Preferred Skills & Qualifications:ITIL Foundation, ITIL Managing Professional or equivalent service management certification.Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms.Experience implementing automation, self-service, knowledge management, service catalogue or AI-enabled support capabilities.Project, programme or change ...

discipline inside out and can confidently lead the function from day one. Experience working in a Service Desk, IT Support, Service Operations or IT Service Management environment. A strong understanding of Problem Management, Incident Management and Root Cause Analysis principles. Experience analysing incident trends, service performance data and operational reports. … competing priorities and remain resilient in a fast-paced operational environment. A customer-focused and outcome-driven mindset. Experience using ServiceNow or a similar ITSM tool. ITIL Foundation or equivalent service management experience would be desirable. Why Microlise? When your groceries arrive at your door or you sign for your ...