51 to 75 of 92 ITSM Jobs in the Midlands

understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls Experience patching, maintaining and supporting enterprise systems and infrastructure Experience using ITSM and Service Desk tools within an ITIL-aligned environment Understanding of cloud computing concepts and modern IT operational practices Essential qualifications for the 2nd Line ...

required at interview. What skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design ...

understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls Experience patching, maintaining and supporting enterprise systems and infrastructure Experience using ITSM and Service Desk tools within an ITIL-aligned environment Understanding of cloud computing concepts and modern IT operational practices Essential qualifications for the 2nd Line ...

understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls Experience patching, maintaining and supporting enterprise systems and infrastructure Experience using ITSM and Service Desk tools within an ITIL-aligned environment Understanding of cloud computing concepts and modern IT operational practices Essential qualifications for the 2nd Line ...

Responsibilities include: Administer and maintain the ServiceNow platform, including user access, roles, data policies, and workflows. Manage and maintain ServiceNow modules such as ITSM, CSM, SOM, SPM, FSM and others as required. Configure forms, lists, catalog items, workflows, business rules, and notifications. Work with end-users to resolve issues, provide ...

knowledge of the broader industry landscape. Desirable Skills: Knowledge of enterprise architecture frameworks and modelling standards such as TOGAF or ArchiMate. Understanding of IT service management, operational readiness and controlled delivery environments. Experience within property services, financial services or similarly complex data-rich organisations. Experience supporting large-scale transformation, remediation ...

knowledge of the broader industry landscape. Desirable Skills: - Knowledge of enterprise architecture frameworks and modelling standards such as TOGAF or ArchiMate. Understanding of IT service management, operational readiness and controlled delivery environments. Experience within property services, financial services or similarly complex data-rich organisations. Experience supporting large-scale transformation, remediation ...

knowledge of the broader industry landscape. Desirable Skills: - Knowledge of enterprise architecture frameworks and modelling standards such as TOGAF or ArchiMate. Understanding of IT service management, operational readiness and controlled delivery environments. Experience within property services, financial services or similarly complex data‐rich organisations. Experience supporting large‐scale transformation, remediation ...

News in Warwick seeks an experienced SC Cleared ServiceNow Technical Lead for SAM Pro/HRSD/ITSM/Oracle. You will own platform operations, governance and production stability, with a focus on licensing compliance and enterprise incident management. The role requires hands-on leadership, experience with ...

DevOps adoption for enterprise-scale projects. The role requires hands-on experience with Linux/Solaris/Windows, Terraform, Ansible, Jenkins, Docker, Kubernetes, and ITSM tools such as ServiceNow. #J-18808-Ljbffr ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #J-18808-Ljbffr ...

service acceptance criteria, support models, ownership, documentation, monitoring, and funding are established before services go live. About You You will be an accomplished IT Service Management professional with a proven track record of leading business-critical services, driving service excellence, and developing high-performing service teams. Essential Skills & Experience Significant … experience managing a portfolio of business-critical IT services. Proven leadership experience managing and developing Service Desk teams. Strong experience with IT Service Management (ITSM) platforms and service improvement initiatives. Demonstrable success delivering automation, AI-enabled service improvements, and operational efficiencies. Extensive experience managing service performance, governance, customer experience, risk ...

role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for a 1st/ ...

internal teams in a highly secure environment. Role requires at least 3 years' IT support experience, Windows/Linux administration, networking know-how, ITSM tools and ITIL-aligned practices. A DV clearance is preferred; 37 hours per week, permanent role. #J-18808-Ljbffr ...

platform in Oxford with hybrid working. You will lead internal teams and external partners, ensure platform resilience, incident and change control per ITIL/ITSM, and drive continuous improvement across governance, security and performance. #J-18808-Ljbffr ...

platform operations, governance and production stability on a major enterprise programme. You will act as the technical authority for SAM Pro, HRSD, ITSM, IRM and SecOps, lead major incident responses, review designs and oversee offshore delivery teams, ensuring licensing compliance and healthy ELPosition. #J-18808-Ljbffr ...

Laing O'Rourke is seeking a ServiceNow Platform Architect to define and evolve the platform architecture across ITSM, ITOM, CMDB, ITAM, SPM, App Engine and integrations. Location options include Dartford, Manchester or Worksop, with collaboration across technology, delivery and business stakeholders. You will shape secure, scalable designs, translate requirements into ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some ...

years' experience in IT support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise . Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management ...

OneAdvanced is seeking a ServiceNow Administrator and Developer to join our Birmingham team. You will manage daily administration, develop ITSM/CSM/ITOM solutions, and implement platform enhancements and integrations with ERP systems. You will collaborate with the IT Service Desk and cross-functional teams, delivering technical solutions ...

network infrastructure to meet business needs. The candidate will act as the network SME, configuring, securing and documenting designs while ensuring process compliance with ITSM standards. Expertise in Cisco, Azure, AWS and monitoring tools is essential. #J-18808-Ljbffr ...

static and dynamic routing protocols and network architecture principles. Experience applying industry best practice, with knowledge of ISO 20000 (IT Service Management) and ITSM principles. Experience producing technical design documentation, architecture documents and supporting service management artefacts. Experience Demonstrable experience supporting, designing, building and maintaining physical and virtual infrastructure within ...

Virtual WAN (vWAN). Strong knowledge of static and dynamic routing protocols. Experience applying industry best practice, including ISO 20000 and IT Service Management (ITSM). Experience producing technical design documents, network architecture documentation and service management artefacts. Experience You will ideally demonstrate: Experience supporting, building and maintaining physical ...

Wavenet is seeking a proactive ServiceNow System Administrator to manage and enhance our ServiceNow platform. You’ll ensure stability, usability, and ongoing improvements across ITSM, CSM, and related modules, collaborating with the Platform Owner, developers, and stakeholders. This hands-on role covers configuration, maintenance, user support, reporting, and API integrations ...

supported environment Demonstrable accountability for service strategy, governance, performance, customer experience, risk, financial management and continual improvement Experience owning and developing IT service management (ITSM) platforms, with a proven track record of evolving technology through the responsible use of automation, AI and continual service improvement to reduce manual handling, accelerate ...